2018 Tesla Model X Owner Complaints

MOST TESLA MODEL X OWNERS ARE COMPLAINING OF AN ACCELERATION SHUDDER THAT HAPPENS DUE TO A HALFSHAFT ALIGNMENT DESIGN FLAW WIDELY ACKNOWLEDGED BY ALL TESLA SERVICE CENTERS. WHEN IT GETS WORSE DUE TO INACTION / LACK OF RECALL BY TESLA, SERIOUS CATASTROPHIC FAILURE CAN OCCUR WHILE CAR IS IN MOTION. WIDE SPREAD PROBLEM. MY ISSUE WAS FIRST NOTICED WITH LESS THAN 1,500 MILES. SERVICE CENTERS SEEM TO HAVE STOPPED REPLACING FRONT END HALF SHAFTS UNTIL REDESIGN IS DONE. BUT NO ONE KNOWS IF OR WHEN THAT MIGHT HAPPEN. TESLA NEEDS OVERSIGHT IN THIS AREA. GOOGLE "TESLA ACCELERATION SHUDDER MODEL X" AND YOU CAN READ ABOUT IT FROM HUNDREDS OF OWNERS.

6/1/2019

THIS IS ANOTHER COMPLAINT ABOUT DANGEROUSLY WEAK SUSPENSION BALL JOINTS THAT ARE USED IN ALL MODELS OF TESLA CARS. HERE IS A MODEL X WITH THE EXACT SAME PROBLEM OF SNAPPED BALL JOINT STEMS THAT WAS SHOWN IN THE MODEL 3 COMPLAINT I FILLED AN HOUR AGO. HERE IT IS. HTTPS://WWW.COPART.COM/LOT/43335999/PHOTOS PHOTO OF BUSTED BALLS ATTACHED. PLEASE ISSUE AN IMMEDIATE RECALL. THANK YOU.

8/7/2019

ACCORDING TO AN ARTICLE THAT I JUST READ ON YAHOO FINANCE, THE TELEGRAPH HAS REPORTED TODAY THAT BRITISH TV DIRECTOR'S TESLA BURSTS INTO FLAMES SITTING IN TRAFFIC. ACTOR MARY MCCORMACK HAS SHARED VIDEO OF HER BRITISH HUSBAND'S TESLA CAR SHOOTING FLAMES WHILE IN SOUTHERN CALIFORNIA TRAFFIC. HE HAD BEEN DRIVING ALONG A MAJOR ROUTE THROUGH LOS ANGELES, WHEN THE FIRE WAS FIRST SPOTTED BY OTHER ROAD USERS.SHE SAID THERE WAS NO ACCIDENT, AND THE INCIDENT WAS OUT OF THE BLUE. THIS IS WHAT HAPPENED TO MY HUSBAND AND HIS CAR TODAY. NO ACCIDENT, OUT OF THE BLUE, IN TRAFFIC ON SANTA MONICA BLVD. SHE ALSO SAID, THANK YOU TO THE KIND COUPLE WHO FLAGGED HIM DOWN AND TOLD HIM TO PULL OVER. AND THANK GOD MY THREE GIRLS WEREN'T IN THE CAR WITH HIM. SHERIFF'S LT. WILLIAN NASH IN WEST HOLLYWOOD SAID ON SATURDAY THAT DEPUTIES SAW SMOKE COMING FROM THE ELECTRIC VEHICLE AND THEN FIRE. DEPUTIES REQUESTED HELP FROM FIREFIGHTERS WHO QUICKLY EXTINGUISHED THE FLAMES. HERE IS THE LINK: HERE IS THE LINK: HTTPS://WWW.TELEGRAPH.CO.UK/TECHNOLOGY/2018/06/17/ACTORMARY-MCCORMACK-SHARES-VIDEO-HUSBANDS-TESLA-CAR-GOING-FLAMES/ (LOL)

6/18/2018

CANNOT OPEN DOORS. LOCKED OUT WITH NO WAY TO ENTER WITH KEYS OR MANUALLY. CAR IS ONLY FOUR MONTHS OLD AND HAD PLENTY OF CHARGE. TESLA ROADSIDE ASSISTANCE HAS NEEDED TO SEND SOMEONE OUT TO TRY AND FIX

8/3/2018

TL* THE CONTACT OWNS A 2018 TESLA MODEL X. WHILE PULLING INTO A PARKING SPACE, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE INADVERTENTLY ACCELERATED OVER A CURB BEFORE CRASHING INTO A CEMENT LIGHT POLE. THE FRONT END OF THE VEHICLE WAS SEVERELY DAMAGED, AND THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED NECK, SHOULDER, AND CHEST INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD. ON SEVERAL OCCASIONS, PRIOR TO THE FAILURE, AN ERRONEOUS WARNING MESSAGE DISPLAYED WHILE DRIVING, INDICATING THAT THE VEHICLE WAS DRIVING TOO CLOSELY TO THE PRECEDING VEHICLE, EVEN THOUGH ANOTHER VEHICLE WAS NOWHERE IN THE VICINITY. THE CONTACT INDICATED THAT THE FAILURE OCCURRED ON MULTIPLE OCCASIONS, INCLUDING SHORTLY BEFORE THE CRASH. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE LOCAL DEALER WAS NOT CONTACTED FOR DIAGNOSTIC TESTING OR REPAIRS. THE FAILURE MILEAGE WAS 1,500.

5/8/2018

ESSENTIALLY NEW CAR PURCHASED 3 MONTHS AGO WITH LESS THAN 5000 MILES ON IT. CAR FAILED WHILE DRIVING AT HIGH SPEED ON HIGHWAY AND COULD NOT PUT IN PARK, CAR WAS STRUCK IN DRIVE MODE. TONS OF ERRORS AND SAFETY ISSUES. PARKING BRAKE FAILED. AIRBAG AND ABS SYSTEMS FAILED. THIS CAR FAILED ONE MONTH PRIOR ALSO WITH SAFETY ISSUES AT HIGH SPEED AND TESLA SAID THEY FIXED IT BUT CLEARLY NOT.

12/13/2018

TL* THE CONTACT OWNS A 2018 TESLA MODEL X. WHILE PULLING INTO A PARKING SPACE, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE INADVERTENTLY ACCELERATED OVER A CURB BEFORE CRASHING INTO A CEMENT LIGHT POLE. THE FRONT END OF THE VEHICLE WAS SEVERELY DAMAGED, AND THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED NECK, SHOULDER, AND CHEST INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD. ON SEVERAL OCCASIONS, PRIOR TO THE FAILURE, AN ERRONEOUS WARNING MESSAGE DISPLAYED WHILE DRIVING, INDICATING THAT THE VEHICLE WAS DRIVING TOO CLOSELY TO THE PRECEDING VEHICLE, EVEN THOUGH ANOTHER VEHICLE WAS NOWHERE IN THE VICINITY. THE CONTACT INDICATED THAT THE FAILURE OCCURRED ON MULTIPLE OCCASIONS, INCLUDING SHORTLY BEFORE THE CRASH. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE LOCAL DEALER WAS NOT CONTACTED FOR DIAGNOSTIC TESTING OR REPAIRS. THE FAILURE MILEAGE WAS 1,500.

5/8/2018

WHEN SLOWLY PULLING INTO A PARKING SPOT, THE CAR ACCELERATED ON IT'S OWN JUMPING THE CURB AND SLAMMED INTO A CHAIN LINK FENCE. I PRESSED THE BRAKE PEDAL BUT IT DIDN'T RESPOND. MY TEN YEAR OLD CHILD WAS IN THE BACK SEAT AND THANKFULLY WE ARE BOTH UNHARMED. THIS IS THE SECOND INCIDENT OF THE CAR ACCELERATING ON IT'S OWN. THE FIRST TIME THIS OCCURRED WAS DURING MY FIRST WEEK WITH THE CAR AND WHEN I WAS SLOWLY DRIVING AROUND A TRAFFIC CIRCLE IN A RESIDENTIAL AREA AND THE CAR TOOK OFF ON IT'S OWN. NO DAMAGE OTHER THAN MISALIGNMENT THAT TIME BUT I WAS VERY SCARED AND CALLED TESLA SERVICE. IT TOOK SEVERAL WEEKS FOR THEM TO RESPOND WITH THE DATA REPORT FROM THE CAR AND SAID THAT THE VEHICLE INCREASED SPEED DUE TO THE DRIVER PRESSING THE ACCELERATOR. I ACCEPTED THEIR EXPLANATION AND ASSUMED THAT I WAS INDEED AT FAULT EVEN THOUGH I WAS POSITIVE THAT I DIDN'T PRESS THE ACCELERATOR. I'M INCREDIBLY SADDENED BY THIS SITUATION AS I TRULY LOVED THIS CAR BUT I'M TOO FRIGHTENED TO DRIVE IT AGAIN. IT'S CURRENTLY AT A BODY SHOP.

7/15/2018

TOUCH SCREEN AND MAIN DISPLAY UNIT AND CONTROLLER PROBLEMS. IT GOES BLACK VERY OFTEN, IT BECOMES SLOW MANY TIMES, RESTART TAKES A LONG TIME, SOMETIMES BLUETOOTH STOP WORKING FOR ALL DEVICES, NO SOUNDS CHIMES, NO AUDIO SOMETIMES, THE BLANK SCREEN STAYS FOR LONG TIME SOMETIMES DURING THE DRIVE. THIS IS BIG SAFETY CONCERN. I WENT TO SERVICE FEW TIMES AND MOST RECENTLY TODAY AND TESLA SERVICE DENIED THE SERVICE OR FIX SITING EVERYTHING WORKS. THEY ASKED ME TO RESTART THE SCREEN. THEY TOLD IF SCREEN GOES BLANK WEEKLY IT'S ACCEPTABLE.

1/14/2021

Since I’ve owned this car in Jan, 2018, the auto driving system seems to think there are obstacles and auto brakes abruptly for no reason. In addition, the car fails to break sometimes when there are cars directly in front of the car.

2/3/2022

ON MARCH 1, 2021, WIFE AND I WAS DRIVING EAST BOUND ON ROUTE 80 HIGHWAY IN OHIO. TWICE THE VEHICLE BRAKED WHILE DRIVING IN CRUISE CONTROL. IT WAS A CLEAR DAY. THERE WERE NO CARS AROUND. NO BRIDGES OR OBSTACLES. AND THE ROAD LINES WHERE CLEAR. THE FIRST BRAKING OCCURRED WHILE WE WERE ON RIGHT LANE ON A TWO-LANE HIGHWAY. THE SECOND BRAKING OCCURRED (AROUND 5:15PM) WHILE WE WERE IN THE MIDDLE LANE OF 3-LANE HIGHWAY. WE WERE DRIVING APPROXIMATE 65MPH. AT BOTH BRAKING, MY WIFE WAS DRIVING. WHEN I HAPPEN, WE BOTH CONFIRMED THERE WAS NO CARS OR OBSTACLES AROUND US. WE CONTACTED TESLA, WHO AFTER REVIEWING THEIR LOGS SAYS IT WAS WORKING IN "NORMAL". THAT THE VEHICLE SAW SOMETHING AND BRAKED. EVEN THOUGH BOTH MYSELF AND WIFE CAN CONFIRM THERE WAS NOTHING AROUND US, PARTICULARLY SINCE COVID HAS SIGNIFICANTLY REDUCED ANY TRAFFIC. THERE HAS BEEN A HISTORY OF ISSUES. ON OTHER OCCASION, ONE OF MY SIDE DOORS INDICATED THERE WAS SOMETHING THERE, EVEN THOUGH I WAS THE ONLY VEHICLE IN COMPLETELY EMPTY PARKING LOT. ONLY AFTER MANY COMPLAINTS AN ATTEMPTS DID THEY FINALLY REPLACE THE SENSOR. IT SEEMS THAT THEY ARE REPEATING THEIR DENIAL OF CLAIMS BY TWO EYE-WITNESSES OF THE ISSUES.

3/17/2021

Since I’ve owned this car in Jan, 2018, the auto driving system seems to think there are obstacles and auto brakes abruptly for no reason. In addition, the car fails to break sometimes when there are cars directly in front of the car.

2/3/2022

WHEN SLOWLY PULLING INTO A PARKING SPOT, THE CAR ACCELERATED ON IT'S OWN JUMPING THE CURB AND SLAMMED INTO A CHAIN LINK FENCE. I PRESSED THE BRAKE PEDAL BUT IT DIDN'T RESPOND. MY TEN YEAR OLD CHILD WAS IN THE BACK SEAT AND THANKFULLY WE ARE BOTH UNHARMED. THIS IS THE SECOND INCIDENT OF THE CAR ACCELERATING ON IT'S OWN. THE FIRST TIME THIS OCCURRED WAS DURING MY FIRST WEEK WITH THE CAR AND WHEN I WAS SLOWLY DRIVING AROUND A TRAFFIC CIRCLE IN A RESIDENTIAL AREA AND THE CAR TOOK OFF ON IT'S OWN. NO DAMAGE OTHER THAN MISALIGNMENT THAT TIME BUT I WAS VERY SCARED AND CALLED TESLA SERVICE. IT TOOK SEVERAL WEEKS FOR THEM TO RESPOND WITH THE DATA REPORT FROM THE CAR AND SAID THAT THE VEHICLE INCREASED SPEED DUE TO THE DRIVER PRESSING THE ACCELERATOR. I ACCEPTED THEIR EXPLANATION AND ASSUMED THAT I WAS INDEED AT FAULT EVEN THOUGH I WAS POSITIVE THAT I DIDN'T PRESS THE ACCELERATOR. I'M INCREDIBLY SADDENED BY THIS SITUATION AS I TRULY LOVED THIS CAR BUT I'M TOO FRIGHTENED TO DRIVE IT AGAIN. IT'S CURRENTLY AT A BODY SHOP.

7/15/2018

TRUNK FLEW OPEN WHILE DRIVING AFTER SCREWS ATTACHING LATCH TO HOOD STRIPPED OR LOOSENED TO POINT OF DETACHING.

8/20/2019

After I started an update as requested on Tesla app, the car was giving error messages. I was able to drive but the errors were - 1. reduced steering assist 2. Autopilot and cruise control not available

11/15/2022

Initially I noticed an issue with notchy steering, which is typically caused by faulty u-joints in the steering column. I took the vehicle in for service on 2/14/23, and the service center confirmed the issue and replaced the lower steering column. Almost immediately after picking up the vehicle from service, I noticed a loud creaking sound coming from the suspension when the steering wheel was turned. I brought the vehicle back to the service center on 3/29/23, where it was found that both upper control arms were "frozen" and required replacement, the lower aft links had play in them, and the lower fore links had cracked bushings. All front control arms were replaced. Luckily all work was covered for me under warranty, but the vehicle is less than 5 years old and has been driven less than 60,000 miles.

4/13/2023

TL* THE CONTACT OWNS A 2018 TESLA MODEL X. WHILE PULLING INTO A PARKING SPACE, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE INADVERTENTLY ACCELERATED OVER A CURB BEFORE CRASHING INTO A CEMENT LIGHT POLE. THE FRONT END OF THE VEHICLE WAS SEVERELY DAMAGED, AND THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED NECK, SHOULDER, AND CHEST INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD. ON SEVERAL OCCASIONS, PRIOR TO THE FAILURE, AN ERRONEOUS WARNING MESSAGE DISPLAYED WHILE DRIVING, INDICATING THAT THE VEHICLE WAS DRIVING TOO CLOSELY TO THE PRECEDING VEHICLE, EVEN THOUGH ANOTHER VEHICLE WAS NOWHERE IN THE VICINITY. THE CONTACT INDICATED THAT THE FAILURE OCCURRED ON MULTIPLE OCCASIONS, INCLUDING SHORTLY BEFORE THE CRASH. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE LOCAL DEALER WAS NOT CONTACTED FOR DIAGNOSTIC TESTING OR REPAIRS. THE FAILURE MILEAGE WAS 1,500.

5/8/2018

WHEN SLOWLY PULLING INTO A PARKING SPOT, THE CAR ACCELERATED ON IT'S OWN JUMPING THE CURB AND SLAMMED INTO A CHAIN LINK FENCE. I PRESSED THE BRAKE PEDAL BUT IT DIDN'T RESPOND. MY TEN YEAR OLD CHILD WAS IN THE BACK SEAT AND THANKFULLY WE ARE BOTH UNHARMED. THIS IS THE SECOND INCIDENT OF THE CAR ACCELERATING ON IT'S OWN. THE FIRST TIME THIS OCCURRED WAS DURING MY FIRST WEEK WITH THE CAR AND WHEN I WAS SLOWLY DRIVING AROUND A TRAFFIC CIRCLE IN A RESIDENTIAL AREA AND THE CAR TOOK OFF ON IT'S OWN. NO DAMAGE OTHER THAN MISALIGNMENT THAT TIME BUT I WAS VERY SCARED AND CALLED TESLA SERVICE. IT TOOK SEVERAL WEEKS FOR THEM TO RESPOND WITH THE DATA REPORT FROM THE CAR AND SAID THAT THE VEHICLE INCREASED SPEED DUE TO THE DRIVER PRESSING THE ACCELERATOR. I ACCEPTED THEIR EXPLANATION AND ASSUMED THAT I WAS INDEED AT FAULT EVEN THOUGH I WAS POSITIVE THAT I DIDN'T PRESS THE ACCELERATOR. I'M INCREDIBLY SADDENED BY THIS SITUATION AS I TRULY LOVED THIS CAR BUT I'M TOO FRIGHTENED TO DRIVE IT AGAIN. IT'S CURRENTLY AT A BODY SHOP.

7/15/2018

I BROUGHT MY CAR TO BROOKLYN TESLA SERVICE BECAUSE MY DRIVER SEAT STARTED TO ROCKING (ITS MOVING LIKE IT GOT LOOSE) AFTER TECHNICIAN DUPLICATED THE ISSUE, HE SAID IT'S A "NORMAL WEAR AND TEAR" AND THAT TESLA SEAT CAN START MOVING AFTER A CERTAIN TIME IF THE DRIVER IS HEAVY. THEY REFUSED TO DO ANYTHING I AM CONCERNED ABOUT SAFETY AND I'M SURE THAT LOOSE DRIVER SEAT IS DANGEROUS. IN ADDION THE SEAT HAS METAL BAR ON BUTTOM CUSION THAT IS PAINTFULL FOR "HEAVY" DRIVERS, ALSO A VERY BIG SAFETY CONCERN BECAUSE YOU CAN'T REALLY DRIVE IN PAIN AND THIS AS PER TESLA THE SEAT IS DESIGNED THIS WAY.

11/13/2018

TL* THE CONTACT OWNS A 2018 TESLA MODEL X. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE SEAT BACK WAS FRACTURED. THE CONTACT STATED THAT THE SEAT BACK FAILED TO REMAIN IN AN UPRIGHT POSITION. THE VEHICLE WAS TAKEN TO TESLA SERVICE CENTER LOCATED AT 5600 KEARNY MESA RD, SAN DIEGO, CA 92111, (858) 285-3905, WHERE IT WAS DIAGNOSED WITH NEEDING THE FRONT DRIVER'S SIDE SEAT TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BY EMAIL ABOUT OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000.*DT*JB

7/31/2020

MY 4 YEAR OLD DAUGHTER CLIMBED INTO THE 3RD ROW OF OUR TESLA MODEL X WHILE IT WAS PARKED. SHE WANTED TO SIT IN THE BACK SEAT AND USE A "BIG GIRL" SEAT BELT, INSTEAD OF HER CAR SEAT. SHE ATTEMPTED TO PUT THE SEAT BELT ON AND EVEN CLICKED IT INTO PLACE WITH THE STRAP OVER HER LAP. HOWEVER, SHE SOMEHOW GOT THE CHEST/SHOULDER STRAP WRAPPED AROUND HER NECK. MY DAUGHTER & WIFE THOUGHT THAT LETTING THE BELT RETRACT A LITTLE WOULD ALLOW THE REMOVE THE TENSION AND ALLOW THE BELT TO BE FULLY EXTENDED. THAT DIDN'T HAPPEN. LUCKILY, ONE OF MY CHILD'S ARMS WAS IN A RAISED POSITION AND PREVENTED THE SEAT BELT (NOW IN A LOOP AROUND HER NECK) FROM LITERALLY STRANGLING HER. MY WIFE CALLED ME IN A PANIC AND HURRIED HOME. MY DAUGHTER SAT IN THE BACK SEAT CRYING AND IN A PANIC. I MET THEM IN THE STREET WHEN SHE ARRIVED. THE CAR WAS STILL ON WHEN I JUMPED IN THE BACK SEAT. I INITIALLY THOUGHT I COULD LET THE SEAT BELT RETRACT A BIT AND THEN THE TENSION WOULD RELEASE SO THAT I COULD REMOVE HER. THE PROBLEM IS THE BELT NEVER ALLOWED ME TO EXTEND IT. INSTEAD, THE SEAT BELT CONTINUED TO REMAIN TIGHT AND ENGAGED EVEN AS IT WAS RETRACTED. IN THE END, I HAD TO HOLD THE SEAT BELT IN PLACE SO IT WOULDN'T GET ANY TIGHTER AND MY WIFE RAN INTO THE HOUSE AND GRABBED SCISSORS. ONCE I HAD SECURED THE SEAT BELT AND HAD SCISSORS IN HAND, I ASKED MY WIFE TO TAKE A CELL PHONE VIDEO OF IT. I CAN SHARE THAT VIDEO WITH YOU IF YOU LIKE. ULTIMATELY, WE HAD TO CUT THE SEAT BELT. WE HAVE NOT ALERTED TESLA OF THIS ISSUE AND WE HAVE NOT YET HAD THE CAR REPAIRED. I'M NOT FAMILIAR WITH SEAT BELT SAFETY REQUIREMENTS, AND I REALIZE MY DAUGHTER IS VERY YOUNG AND HAVING THE SEAT BELT WRAP AROUND HER NECK IS LIKELY AN UNCOMMON SITUATION, BUT IT SEEMED ODD TO ME THAT THE BELT PERFORMED IN THIS MANNER. I'M ALERTING THE NHTSA IN CASE THIS IS A PRODUCT SAFETY ISSUE THAT WARRANTS ACTION.

12/3/2019

Since the purchase of this vehicle the Safety Restraint System Fault Alert intermittently pops up while I am driving the vehicle. Tesla has owners make service appointment in an App which I have done multiple times in the past few years but each time the alert has gone away and the service appointments have been canceled. Turns out now, 4 years later, we have been driving with a faulty restraint system and there is a disconnect between the system and the wiring. Essentially this is a safety issue in that the notification system is faulty and incorrectly and only intermittently warns of possible failure as well as a possibility of the restraint system actually failing in a driving scenario. This problem is particularly concerning because they are unable to correctly diagnose which seats are affected and that includes seats that may have car seats attached.

9/28/2022

TL* THE CONTACT OWNS A 2018 TESLA MODEL X. WHILE PULLING INTO A PARKING SPACE, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE INADVERTENTLY ACCELERATED OVER A CURB BEFORE CRASHING INTO A CEMENT LIGHT POLE. THE FRONT END OF THE VEHICLE WAS SEVERELY DAMAGED, AND THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED NECK, SHOULDER, AND CHEST INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD. ON SEVERAL OCCASIONS, PRIOR TO THE FAILURE, AN ERRONEOUS WARNING MESSAGE DISPLAYED WHILE DRIVING, INDICATING THAT THE VEHICLE WAS DRIVING TOO CLOSELY TO THE PRECEDING VEHICLE, EVEN THOUGH ANOTHER VEHICLE WAS NOWHERE IN THE VICINITY. THE CONTACT INDICATED THAT THE FAILURE OCCURRED ON MULTIPLE OCCASIONS, INCLUDING SHORTLY BEFORE THE CRASH. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE LOCAL DEALER WAS NOT CONTACTED FOR DIAGNOSTIC TESTING OR REPAIRS. THE FAILURE MILEAGE WAS 1,500.

5/8/2018

May 21, 2021 air bag had to be replaced, horn did not function as well as other components of the unit on the steering wheel. I am now dealing with the same issue again and the air bag and horn again are not work less than a year later after replacement. I will be getting it serviced again.

1/20/2022

Service Center refuses to perform TSB SB-21-39-001, stating that because of 2 prior repairs it is the same and not needed, even though the parts listed are different. Carlsbad Service Center, courtesy of Roger the service advisor.

5/20/2021

Dealing with 2 major safety issues and innumerable minor issues with our Model X. The first major safety issue involves our right falcon wing door. It will not properly open because it is sensing an obstruction that’s not there. The mobile tech told us that something inside the door has become disconnected causing the issue - clearly something that is occurring frequently. I’m struggling to get the vehicle repaired with Tesla and very worried that my kids will become trapped in an emergency. The second major issue is the front axles grinding down over time. My car is only 3.5 years old. My front axles have already been replaced once. They are beginning to make the “clunking” sound loudly enough that it is clear they need to be replaced again. Again, Tesla will make it incredibly difficult to get in and get the needed repairs on my vehicle.

12/15/2021

DEFECTIVE TIRE: ON 2018 TESLA MODEL X - 4201 MILES, 4 MONTHS OLD REAR TIRE: CONTINENTAL CROSS CONTACT LX SPORT CSI - 275 /45 R20 110V XL BSW TE CAR REPORTED LOSS IN TIRE PRESSURE, TOOK IT TO COSTCO FOR AIR REFILL, TECHNICIAN DISCOVERED TIRE HAD A BULGE IN IT SIDE WALL. REFER TO IMAGE ATTACHED. TIRE OR RIM SHOWS NO SIGN OF SIDE WALL HIT OR IMPACT. THIS IS A DEFECTIVE TIRE, WOULD LIKE TESLA AND CONTINENTAL TO INVESTIGATE AND REPLACE.

10/10/2018

IT HAPPENED AT 7/21/2019, 1PM. THE PLACE IS A PARKING LOT IN FRONT OF A STORE. I WAS DRIVING MY TESLA X. BEFORE I REACHED THERE, I WAS ALREADY IN THAT PARKING LOTS FOR SEVERAL MINUTES; THE SPEED WAS VERY LOW, ABOUT 3 MILES/HOUR. WHEN I FOUND THE STORE, I WANTED TO TURN LEFT AND PARK NEXT TO A CAR IN FRONT OF THE STORE. AT THAT TIME, I LOOSED THE ACCELERATOR PANEL. SINCE MY TESLA HAS THE DEFAULT REGENERATIVE BRAKE SETTING, THE CAR SPEED IS ALMOST ZERO. AS USUAL, I TOUCHED A LITTLE BIT OF THE ACCELERATOR PANEL TO PARK INTO THE PARKING SPACE. HOWEVER, THE TESLA HAD A BIG ACCELERATION DURING THE TURN. I REALIZED SOMETHING WAS WRONG, THEN ELEVATED MY FEET AND TOUCHED NOTHING AT THAT TIME. MY TESLA STILL FORWARDED AND JUMPED THE CURB AND HIT THE CONCRETE GARBAGE BIN IN FRONT OF THE STORE. AFTER TESLA CRASHED THE CONCRETE GARBAGE BIN, IT STILL HAS ACCELERATION AND MOVED FORWARD. IT SCRATCHED A CAR, WHICH WAS PARKING IN THE NEXT PARKING SPACE, THEN MOVED FORWARD UNTIL IT HIT THE WALL OF STORE. I'M 100% SURE MY FEET TOUCHED NOTHING BEFORE MY TESLA JUMPED THE CURB.

1/19/2020

Constantly phantom breaks. 30+ times on cruise control (not autopilot) in a 6 mile stretch. Started October 2021, occurs daily on two lane roads

2/4/2022

Our Tesla has had the “phantom braking” on 3 occasions. The first incident happened on southbound interstate 5 near firebaugh. right after we purchased the car. The car suddenly stopped from 70 MPH to about 25 MPH in the middle of the freeway. The second event on northbound 395 at 2:45pm 3/20/2022The car went from about 60 mph to about 25 with out warning. It happened once again at about 4:03PM the same day. All of these events occurred while the car was in adaptaive cruise control, it in self driving mode. I have one event on video, that showed skid marks ahead at the same time the braking occurred.

5/2/2022

DEFECTIVE TIRE: ON 2018 TESLA MODEL X - 4201 MILES, 4 MONTHS OLD REAR TIRE: CONTINENTAL CROSS CONTACT LX SPORT CSI - 275 /45 R20 110V XL BSW TE CAR REPORTED LOSS IN TIRE PRESSURE, TOOK IT TO COSTCO FOR AIR REFILL, TECHNICIAN DISCOVERED TIRE HAD A BULGE IN IT SIDE WALL. REFER TO IMAGE ATTACHED. TIRE OR RIM SHOWS NO SIGN OF SIDE WALL HIT OR IMPACT. THIS IS A DEFECTIVE TIRE, WOULD LIKE TESLA AND CONTINENTAL TO INVESTIGATE AND REPLACE. THANK YOU.

10/10/2018

DEFECTIVE TIRE: ON 2018 TESLA MODEL X - 4201 MILES, 4 MONTHS OLD REAR TIRE: CONTINENTAL CROSS CONTACT LX SPORT CSI - 275 /45 R20 110V XL BSW TE CAR REPORTED LOSS IN TIRE PRESSURE, TOOK IT TO COSTCO FOR AIR REFILL, TECHNICIAN DISCOVERED TIRE HAD A BULGE IN IT SIDE WALL. REFER TO IMAGE ATTACHED. TIRE OR RIM SHOWS NO SIGN OF SIDE WALL HIT OR IMPACT. THIS IS A DEFECTIVE TIRE, WOULD LIKE TESLA AND CONTINENTAL TO INVESTIGATE AND REPLACE.

10/10/2018

A TESLA MODEL X WAS ABLE TO BE STARTED AND SHIFTED INTO GEAR BY A 2 YEAR OLD WHO WAS THEN ABLE TO DRIVE THE VEHICLE FORWARD AND PIN HIS PREGNANT MOTHER BETWEEN THE VEHICLE AND GARAGE WALL. APPARENTLY THERE ARE NO SAFETY-INTERLOCKS PREVENTING STARTING OF THE ENGINE, SUCH AS TRANSMISSION IN 'P' OR 'N'. FURTHER, THERE IS A WAND SHIFTER, BUT GEAR SELECTION IS COMPLETELY UNDER SOFTWARE CONTROL. THERE IS NO INTERLOCK SUCH AS WITH A TRADITIONAL PRNDL SELECTOR. THIS IS AN INHERENTLY UNSAFE DESIGN. CIVIL DOCKET DESCRIBING THE ACCIDENT AND TESLA'S RESPONSE ARE ATTACHED. NOTE IN TESLA'S RESPONSE: 1) THEY DO NOT STATE HOW MANY MINUTES ELAPSED BETWEEN DRIVER EXITING THE VEHICLE AND TODDLER ENTERING IT. THEY USE THE VAGUE TERM "MOMENTS." IT COULD WELL HAVE BEEN 10 OR 15 MINUTES. 2) THEY CLAIM IT IS NOT REASONABLY FORESEEABLE THAT A CHILD WOULD MANAGE TO SHIFT A VEHICLE INTO GEAR, WHICH IS PATENTLY FALSE. SAFE VEHICLE DESIGN ABSOLUTELY INCLUDES CONSIDERATION OF UNSUPERVISED CHILDREN PLAYING AT THE CONTROLS.

5/28/2019

TESLA MODEL X DIES TWO TIMES. 1) AT APX 1K MILES (WITHIN 3 MONTHS OF NEW PURCHASE OF NEW VEHICLE, 1ST OWNER), IT DIED ON FREEWAY WITH NO POWER AND STOPPED. DUE TO SPACING FROM THE REAR CARD, NO ACCIDENT OCCURRED AND HENCE NO FATALITY. TESLA SERVICE CENTER FOUND NOTHING WITH THIS ISSUE. NO RESOLUTION ON DIAGNOSIS AND OR DID NOT CARE SAFETY OF THE DRIVER AND PASSENGERS. 2) AT 9K MILES IDENTICAL ISSUE BUT WITH AN ADDITIONAL ISSUE OF MODEL X GOING IN FORWARD DIRECTIONS WHEN IT SHOWED REVERS ON THE INSTRUMENT PANEL. EVERYTHING IN CAR WAS FROZEN ONLY OPTION WAS FORWARD DIRECTION AT LOW SPEED BUT WITH REVERSE MODE SIGN!! I HAD NOT OTHER CONTROL OVER THE TESLA MODEL X. I HAVE TAKEN VIDEO AT THIS TIME FOR AN EVIDENCE. TESLA STATES THAT THEY DID NOT FIND ANY ISSUE AND DOWN LOADED DISPLAY DRIVER AGAIN!! I FIND IT AN EXCUSE AND TESLA DOES NOT UNDERSTAND SERIOUSNESS IN SAFETY ISSUE. ME AND FAMILY IS AFRAID TO DRIVE THIS CAR AFTER TWO INCIDENTS.

10/15/2020

CENTRAL CONSOLE SCREEN STOPPED WORKING FOR A FEW MINUTES. DURING THIS TIME FRAME, THERE IS NO WAY TO OPEN THE REAR DOORS OF THE VEHICLE. THE ONLY RECOMMENDED OPTION FROM THE MANUFACTURER IS TO REMOVE THE SPEAKERS ON THE REAR DOOR PANEL AND THEN PULL ON EMERGENCY RELEASE. THERE IS NO WAY A PASSENGER CAN REMOVE THE SPEAKERS WITHOUT TOOLS. THIS CAN LEAD TO A SAFETY ISSUE, WERE THE REAR PASSENGERS HAVE NO MECHANICAL WAY TO OPEN THE DOOR TO ESCAPE THE VEHICLE. SIMILARLY WHEN THE SCREEN IS NOT RESPONSIVE, THERE IS NO WAY TO ACTIVATE THE REAR DEFOGGER OR DEFOG THE FRONT WINDSCREEN. THIS SITUATION DRASTICALLY REDUCES VISIBILITY AND CAN LEAD TO AN UNSAFE CONDITION ON THE ROAD. WHEN THE FRONT DISPLAY IS BLANK; THE DRIVER GETS NO POSITIVE FEEDBACK WHETHER A TURN SIGNAL HAS BEEN ENGAGED - NO VISUAL INDICATION OR AUDIBLE CLICKING NOISE. WHEN THIS HAPPENS THE DRIVER IS UNABLE TO CHANGE LANES SAFELY; NOT KNOWING WHETHER BLINKERS ARE ON OR OFF. WHEN THESE CONDITIONS HAPPEN VEHICLE WAS IN MOTION IN BOTH FREEWAY DRIVING CONDITIONS.

2/11/2020

HELLO, I THOUGHT IT WOULD BE BEST TO SEND MY LATEST SERVICE NOTE ABOUT MY CAR. TESLA CONTINUES TO AVOID FIXING OR ADDRESSING THE PROBLEM. WE ARE NOT SURE WHERE ELSE TO TURN AND SEE SO MANY OTHER COMPLAINTS ABOUT THIS ONLINE. I FINALLY DECIDED IT WAS TIME TO REACH OUT TO YOU. THANK YOU IN ADVANCE FOR ANY ASSISTANCE OR GUIDANCE YOU CAN PROVIDE. ' HI THERE ARE NO TIME STAMPS, AS IT HAS FOR THE PAST 6 MONTHS, THE SCREEN IS PERPETUALLY SLOW. I ASSUME IT IS IN THE RECORDS, WE HAVE REACHED OUT TO SERVICE MANY TIMES. WE'VE HAD THE SCREEN REPLACED, WE'VE CLEARED OUT THE MEMORY, GONE THROUGH REBOOTS AND WE STILL HAVE ISSUES. WE CAN RARELY GET TO OUR REVERSE CAMERA IN A TIMELY MANNER, AND ALL FEATURES ACCESSIBLE VIA THE TOUCHSCREEN ARE UNUSABLE. OUR VEHICLE IS NO LONGER SAFE TO DRIVE. WE'VE RECENTLY GONE ONLINE AND RECOGNIZE THAT WE ARE HAVING THE EXACT SAME ISSUE AS OTHER VEHICLES. WE'VE GONE FROM THE BIGGEST TESLA FAN AND TURNED OUT 50+ PEOPLE TO THE VEHICLE, TO HAVE LOST FAITH IN THE BRAND. ESPECIALLY WITH THE SAFETY ISSUES THIS IS CAUSING US. WE HAVE GONE THROUGH MONTHS OR TROUBLESHOOTING AND REPAIRS AND IT IS STILL NOT RESOLVED. WHAT DO YOU SUGGEST FOR OUR PATH FORWARD? HOW DO WE GET THIS IN FRONT OF TESLA'S LEADERSHIP TEAM?' LEE SCHOR

1/9/2021

While driving at speed approximately 4:20PM EST April 9th, 2022 on I95 near the Georgia/South Carolina border the onboard computer froze and became unresponsive, including the speedometer, the radio, navigation system, etc.. I became aware of the issue because the car started to slowly slow down but the display continued to show 70 MPH. I forced the computer out of Autopilot but the car continued to show it was in autopilot. shortly after the display behind the steering wheel went blank then rebooted, followed by the center console. thankfully I was paying attention and did not panic, had I panicked I could very easily been in an accident as I did not know what was going on with the car. I reached out to tesla multiple times following the incident and the agents and agents were non-caring and treated it as no big deal, and acted as if I should not be concerned about it. I could not even get assistance from them on getting service for the car. they kept pointing me to the Mobile app on the phone which would not function properly and after typing the incident into as I wrote above 3 times I gave up.

4/10/2022

On Oct. 26 at approximately 5:45 p.m. on HWY 26 near Sandy, OR the autopilot system failed by abruptly turning the car into the upcoming turn lain (marked with solid white line) and towards oncoming traffic. I had to immediately take significant corrective action to move the car back into the lane I was traveling. I firmly believe that the car could have cross into the lane going the opposite direction. I definitely was very unsettled by this event. This type of spontaneous autopilot error has occurred numerous times in the past to me (have driven a Model X Tesla since 2016) and I now very seldom use the feature while driving. I have taking no further action regarding this event or others because while under warranty Tesla always come up with rationale that they couldn't find a problem because of loss of connectivity, could not detect a problem, etc. I thought that through the years with their hype and over-the-air updates things would get better but they have not! Thank you for your time. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

10/27/2023

ESSENTIALLY NEW CAR PURCHASED 3 MONTHS AGO WITH LESS THAN 5000 MILES ON IT. CAR FAILED WHILE DRIVING AT HIGH SPEED ON HIGHWAY AND COULD NOT PUT IN PARK, CAR WAS STRUCK IN DRIVE MODE. TONS OF ERRORS AND SAFETY ISSUES. PARKING BRAKE FAILED. AIRBAG AND ABS SYSTEMS FAILED. THIS CAR FAILED ONE MONTH PRIOR ALSO WITH SAFETY ISSUES AT HIGH SPEED AND TESLA SAID THEY FIXED IT BUT CLEARLY NOT.

12/13/2018

TESLA MODEL X DIES TWO TIMES. 1) AT APX 1K MILES (WITHIN 3 MONTHS OF NEW PURCHASE OF NEW VEHICLE, 1ST OWNER), IT DIED ON FREEWAY WITH NO POWER AND STOPPED. DUE TO SPACING FROM THE REAR CARD, NO ACCIDENT OCCURRED AND HENCE NO FATALITY. TESLA SERVICE CENTER FOUND NOTHING WITH THIS ISSUE. NO RESOLUTION ON DIAGNOSIS AND OR DID NOT CARE SAFETY OF THE DRIVER AND PASSENGERS. 2) AT 9K MILES IDENTICAL ISSUE BUT WITH AN ADDITIONAL ISSUE OF MODEL X GOING IN FORWARD DIRECTIONS WHEN IT SHOWED REVERS ON THE INSTRUMENT PANEL. EVERYTHING IN CAR WAS FROZEN ONLY OPTION WAS FORWARD DIRECTION AT LOW SPEED BUT WITH REVERSE MODE SIGN!! I HAD NOT OTHER CONTROL OVER THE TESLA MODEL X. I HAVE TAKEN VIDEO AT THIS TIME FOR AN EVIDENCE. TESLA STATES THAT THEY DID NOT FIND ANY ISSUE AND DOWN LOADED DISPLAY DRIVER AGAIN!! I FIND IT AN EXCUSE AND TESLA DOES NOT UNDERSTAND SERIOUSNESS IN SAFETY ISSUE. ME AND FAMILY IS AFRAID TO DRIVE THIS CAR AFTER TWO INCIDENTS.

10/15/2020

MOST TESLA MODEL X OWNERS ARE COMPLAINING OF AN ACCELERATION SHUDDER THAT HAPPENS DUE TO A HALFSHAFT ALIGNMENT DESIGN FLAW WIDELY ACKNOWLEDGED BY ALL TESLA SERVICE CENTERS. WHEN IT GETS WORSE DUE TO INACTION / LACK OF RECALL BY TESLA, SERIOUS CATASTROPHIC FAILURE CAN OCCUR WHILE CAR IS IN MOTION. WIDE SPREAD PROBLEM. MY ISSUE WAS FIRST NOTICED WITH LESS THAN 1,500 MILES. SERVICE CENTERS SEEM TO HAVE STOPPED REPLACING FRONT END HALF SHAFTS UNTIL REDESIGN IS DONE. BUT NO ONE KNOWS IF OR WHEN THAT MIGHT HAPPEN. TESLA NEEDS OVERSIGHT IN THIS AREA. GOOGLE "TESLA ACCELERATION SHUDDER MODEL X" AND YOU CAN READ ABOUT IT FROM HUNDREDS OF OWNERS.

6/1/2019

Jumped in neutral while at at a stop light. Would not go back in gear.

1/3/2025

The contact owns a 2018 Tesla Model X. The contact stated while driving 65 MPH, the media control unit (MCU) display screen and instrument cluster became inoperable. The contact restarted the vehicle and on the third attempt, the media control unit operated as designed. The vehicle was later towed to the dealer and the contact was informed that the MCU was operating as designed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 47,300.

2/17/2022

The contact owns a 2018 Tesla Model X. The contact stated that the vehicle had previously been taken to a local dealer on multiple occasions for various unknown failures; however, the cause of the failures could not be duplicated. No warning lights were illuminated. The contact then stated that after starting the vehicle, the instrument cluster was inoperable. The contact made the dealer aware of the failure; however, the vehicle was not yet diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 5,000.

2/3/2023

Suddenly getting harder to turn the steering wheel to either direction. The problem happens randomly and also looses the power steering, needing to forcibly bring the steering back and making the driving difficult. When this happens many alerts pop on the dash including traction alert, break alert, and line alert.

9/25/2023

Based on thousands of posts, replies, etc, this seems to be a well known issue with this model/year Tesla as well as other years/models. It seems that the Wheel Sensor Cable is not fastened properly, and over time, the cable runs against the tire, causing the internal wires to be exposed, this in turn causes numerous faults to occur, which includes causing ABS, lane departure avoidance, traction control, stability control, ABS, and regenerative braking to stop working. This happens while driving resulting in an immediate change in how the vehicle functions which could easily lead to a major accident While there are numerous forums where this issue is noted, below is one that details the issue with photos [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

3/23/2025

AUDIO WARNING GLITCH IN TESLA MODEL X. SCENARIO IS THAT THE CAR IS IN PARK WITH THE PASSENGER'S DOOR AND HATCHBACK OPEN. CAR IS PLACED IN TO REVERSE GEAR AND THE AUDIO TONE SOUNDS WARNING OF OPEN DOOR AND OPEN HATCHBACK. PASSENGER'S DOOR IS CLOSED BY OCCUPANT AND AUDIO SIGNAL STOPS, ALTHOUGH REAR HATCHBACK IS STILL OPEN. AUDIO TONE IS STILL SILENT IF THE VEHICLE MOVES IN REVERSE GEAR ALTHOUGH THE HATCHBACK IS STILL OPEN. RISK OF POTENTIAL AND ACTUAL DAMAGE TO VEHICLE, BUILDING STRUCTURES, AND PEOPLE NEARBY DUE TO AUDIO TONE SILENCING PREMATURELY. TESLA ACKNOWLEDGES REPRODUCIBILITY OF THE PROBLEM IN MY VEHICLE AND THE ENTIRE MODEL X FLEET BUT REFUSES TO NOTIFY CURRENT MODEL X OWNERS PER MY REQUEST. ALSO, SPONTANEOUS SHUT DOWN ON TESLA AUTO PILOT SYSTEM AND VEHICLE MEDIA CONTROL UNIT WHILE DRIVING. DRIVER IS DEPRIVED OF SPEED INFORMATION AND TURN SIGNALLING INFORMATION DURING THE SHUT DOWN. DRIVER UNABLE TO COMPLY WITH LOCAL DRIVING LAWS REQUIRING SIGNALLING WHEN CHANGING LANES AND MAKING TURNS. TESLA SEEMS UNWILLING OR UNABLE TO FIX THESE SAFETY ISSUES. ARBITRATION IN PROCESS PER TESLA WARRANTY TERMS AND CONDITIONS. LINK TO DOCUMENTING VIDEOS BELOW, ALSO ALREADY GIVEN TO TESLA SERVICE DEPARTMENT: HTTPS://PHOTOS.APP.GOO.GL/X2MURK4BIIA5KTPE7

1/15/2019

TL* THE CONTACT OWNS A 2018 TESLA MODEL X. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE SUDDENLY BEGAN TO DRIFT FROM SIDE TO SIDE. LATER, A SCRAPING NOISE WAS PRESENT COMING FROM THE VEHICLE. WHILE ATTEMPTING TO DRIVE, THE VEHICLE SUDDENLY WOULD NOT MOVE. UPON INSPECTION, THE CONTACT DISCOVERED THAT THE FRONT PASSENGER WHEEL HAD SEPARATED FROM THE VEHICLE AND MADE CONTACT WITH THE WHEEL WELL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND REPAIRED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 7,800. THE VIN WAS UNKNOWN.

4/11/2019

I AM FILING A COMPLAINT AGAINST TESLA REGARDING THE MCU INFOTAINMENT ON THE MODEL X. MY VEHICLE IS 2 YEARS OLD AND BEGAN TO SUFFER MCU FAILURE AFTER UPGRADING TO TESLA'S HW3. THE MCU FAILURES HAS RESULTED IN SEVERE LAG, LOW VEHICLE STARTUP. VEHICLE START UP HAS TAKEN ANYWHERE FROM 10 MINUTES TO 20. RECENTLY, A FAMILY MEMBER WAS REQUIRED TO BE DRIVEN TO THE HOSPITAL. DUE TO THE MCU CAUSING MY BEHAVE SLOWLY, 911 WAS REQUIRED TO BE CALLED FOR AN AMBULANCE. THE MCU FAILURE IS SEVERELY EFFECTING MEDICAL EMERGENCIES. TESLA SHOULD UPGRADE ALL MCU 1 VEHICLES TO THE MCU 2 FOR FREE. .

7/29/2020

The contact owns a 2018 Tesla Model X. The contact stated while driving at various speeds in self driving mode, the vehicle would experience phantom braking during events when a vehicle was not in front of the contact’s vehicle. The contact spoke to a dealer and they informed the contact that they were unable to assist. The manufacturer was not informed of the failure. The failure mileage was approximately 31,000.

2/3/2022

The contact owns a 2018 Tesla Model X. The contact stated while driving 65 MPH, the media control unit (MCU) display screen and instrument cluster became inoperable. The contact restarted the vehicle and on the third attempt, the media control unit operated as designed. The vehicle was later towed to the dealer and the contact was informed that the MCU was operating as designed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 47,300.

2/17/2022

The Model X has doors that are electromechanically opened. The "door pop actuator" appears to be malfunctioning and the door can no longer be opened from the inside or the outside, creating a serious hazard for the driver in case of emergency. The only way to get into or out of the car is by crawling through the passenger door. I found others who had the same problem: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

8/15/2023

The auto close feature on the Tesla Model X can quite dangerous. I’ve been hit by it unexpectedly closing several times. The most recent time, the rear trunk closed on me while I was taking out my grocery bag out of it. It hit my forehead, and I got a major bump. I ask NHTSA to investigate if there’s a manufacturer defect, so us Tesla owners are not further injured.

3/10/2025

The auto close feature on the Tesla Model X can quite dangerous. I’ve been hit by it unexpectedly closing several times. The most recent time, the rear trunk closed on me while I was taking out my grocery bag out of it. It hit my forehead, and I got a major bump. I ask NHTSA to investigate if there’s a manufacturer defect, so us Tesla owners are not further injured.

3/10/2025

While driving on the freeway at 60 mph, the car's hood suddenly opened and struck the windshield, obstructing the driver's view completely. The car had just left a Tesla service center a few minutes earlier, and the incident occurred while driving on [XXX] North freeway near Dedham, MA. Incident occurred on [XXX] at [XXX]. Tesla service at Dedham, MA, accepted the vehicle for hood repair and mentioned its a service mistake. They did not mention any issues related to recall or software. Vehicle is still at Tesla service center at Dedham, MA, under repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

3/31/2025