2020 Jaguar I-PACE Owner Complaints

Was driving vehicle downhill on a small hill in Palm Springs when multiple error messages appeared in rapid succession on the information display, including 'traction battery fault - safe to drive with caution'. This was immediately followed by "pull over and stop the car" but before I had the chance to do so ALL the systems in the car ceased to operate and all electrical systems shut down. The breaks would not work, the steering would not work. I was still traveling down hill and unable to stop the car. The car continued for approximately 1/2 a mile and went through two stop signs. Fortunately it was early morning and there were no other vehicles , or pedestrians around, if there had been I would have been unable to avoid hitting them. My safety and that of any other driver or pedestrian who could have been on the road was seriously compromised. The car finally came to rest towards the bottom of the hill and I was able to exit the vehicle. Had this happened if I was traveling at speed on a freeway, I hate to contemplate the consequences. This same problem happened about 4 weeks ago, but fortunately the total shut down occurred while the car was stationery in my garage. The dealership towed the truck then and returned it to me a few days later, saying they had resolved all the issues - but clearly not. I have no confidence in the safety of this car. The dealer is collecting the car today to return it to the Jaguar dealership in Rancho Mirage.

5/17/2021

From Day 1 of purchase, I have been unable to enter the vehicle or start it easily due to a recurring failure of the Transceiver Part # T4K1278. I have had six (6) dealership visits to rectify this concern. The part (T4K8326 Antenna) has been replaced once when I was not able to open the vehicle after multiple attempts. This did not solve the issue. The last dealership visit indicated the Transceiver (T4K1278) was likely the issue but the service advisor told me that the part was not able to be imported due to inherent failure issues. JLRNA (Jaguar Land Rover of North America) has ignored dealership inquiries as well as my own for the last two years. I have been stuck outside the vehicle so many times I cannot count and I have had multiple instances where I was unable to move in traffic due to this flaw. When trying to start vehicle, the dash warning indicates that the "Smart Key" is not present in the vehicle.

11/23/2022

I noticed a strong mildew smell in car. So I searched around car to see where smell was coming from noticed foggy moisture on windshield along with water drips. So I did some more searching and noticed front and back floor mats were wet. I pulled them up and carpet underneath was also wet. I took car to dealer in May 2024 and basically they stated they couldn’t find where water was coming from. And did I want to report water damage to my insurance company. I said ofcourse not because unknown water shouldn’t be in car. Also, Informed them I researched several websites on this 2020 Ipace and several consumers have had the same problems and issues. Again they refused to fix and told me to come get car. Ok now in July 24. I get into car was able to reverse out of parking area and then couldn’t put car into drive. So now I’m struck in alley for hours until I finally was able to put in neutral and friend pushed into a grass field. Car was towed to same dealer where now they are now stating the electrical was damaged from water. And again asked me do I want to report to my insurance again my answer was no! Due to this not being my fault and again several consumers have had the same problems. I also Informed them I leased car in 2021 and it’s under a warranty with 20,822 miles. So till this day car is in the shop and they are refusing to complete work and my lease will end 08/13/24.

8/5/2024

High voltage battery is over heating. Constantly getting messages stating "Traction Battery Fault Detected" when charging or when there are days of extreme heats. In addition, when charging, a loud fan like noise is present and car gets really hot. Now my car is stating "Stop Safely Battery Fault detected " right in the middle of me driving and I lost power for about 14 seconds. Power goes in and out. Although my car VIN isn't included in the NHTSA CAMPAIGN ID: 24V183000 and Jaguar's number for this recall is H484. These vehicles were previously recalled under 23V-369. My car is affected by this same issues if not more

8/17/2024

Was driving vehicle downhill on a small hill in Palm Springs when multiple error messages appeared in rapid succession on the information display, including 'traction battery fault - safe to drive with caution'. This was immediately followed by "pull over and stop the car" but before I had the chance to do so ALL the systems in the car ceased to operate and all electrical systems shut down. The breaks would not work, the steering would not work. I was still traveling down hill and unable to stop the car. The car continued for approximately 1/2 a mile and went through two stop signs. Fortunately it was early morning and there were no other vehicles , or pedestrians around, if there had been I would have been unable to avoid hitting them. My safety and that of any other driver or pedestrian who could have been on the road was seriously compromised. The car finally came to rest towards the bottom of the hill and I was able to exit the vehicle. Had this happened if I was traveling at speed on a freeway, I hate to contemplate the consequences. This same problem happened about 4 weeks ago, but fortunately the total shut down occurred while the car was stationery in my garage. The dealership towed the truck then and returned it to me a few days later, saying they had resolved all the issues - but clearly not. I have no confidence in the safety of this car. The dealer is collecting the car today to return it to the Jaguar dealership in Rancho Mirage.

5/17/2021

I was exiting a parking spot and I had my foot on the brake to start the vehicle and again to put the car in reverse. I backed out of my parking spot and turned 90 degrees to exit the parking lot. As I pushed down on the brake to stop and shift to drive, the pad that covers the brake pedal fell off, causing my foot to slip and hit the accelerator. I then struck another vehicle with the back of my car. In looking at the car after the accident, the pad that normally covers the brake pedal was on the floor of the car, between the brake and accelerator. At the body shop, one of the people said there is supposed to be a clip that holds the pad, but it was either broken or missing on my car.

2/12/2024

Was driving vehicle downhill on a small hill in Palm Springs when multiple error messages appeared in rapid succession on the information display, including 'traction battery fault - safe to drive with caution'. This was immediately followed by "pull over and stop the car" but before I had the chance to do so ALL the systems in the car ceased to operate and all electrical systems shut down. The breaks would not work, the steering would not work. I was still traveling down hill and unable to stop the car. The car continued for approximately 1/2 a mile and went through two stop signs. Fortunately it was early morning and there were no other vehicles , or pedestrians around, if there had been I would have been unable to avoid hitting them. My safety and that of any other driver or pedestrian who could have been on the road was seriously compromised. The car finally came to rest towards the bottom of the hill and I was able to exit the vehicle. Had this happened if I was traveling at speed on a freeway, I hate to contemplate the consequences. This same problem happened about 4 weeks ago, but fortunately the total shut down occurred while the car was stationery in my garage. The dealership towed the truck then and returned it to me a few days later, saying they had resolved all the issues - but clearly not. I have no confidence in the safety of this car. The dealer is collecting the car today to return it to the Jaguar dealership in Rancho Mirage.

5/17/2021

24-volt battery failed, causing the steering column to lock up and all components to malfunction. All doors were locked, and I could not get out of the vehicle. I had to call my husband to let me out through the vehicle's truck manually. This has caused me a great deal of anxiety. There was no indication prior to this situation, and I have reported this issue to the dealer service department. This issue has not been inspected yet.

2/20/2024

I was stopped at a stoplight, waiting to turn left. The light turned green I slowly engaged the accelerator. All occupants in the car felt the car jolt forward then the fault alarms went off. I was able to continue to drive the car safely and returned home. This is the second time this has happened within the last 30 days. The first time the vehicle bricked on me, it was towed to the Jaguar dealership in Tacoma Washington. There they reset the vehicle defaults disappeared, and it was returned to me. The first time this happened, I was turning into a parking lot and parked in a parking space. At that time the car would not go into park. I turned the vehicle off and turned it back on again. It remained in gear however the vehicle was not moving. It would not let me start it and I was unable to drive it.

8/25/2024

on 12.25.24 I was driving when 4 warning alerts suddenly appeared on my dash: Forward Alert Not Available, ASPC not available, Stability control not available, Autonomous Emergency Braking System not available. I was able to pull over to a parking lot to read the alerts. However, when I tried to reverse out of the parking space to return home, there was no power in reverse. Luckily I was able to slightly roll backwards enough to make the turn in the mostly empty parking lot. If it had been busier I would have been unsuccessful. Once home the vehicle would not go into Park. Luckily I was not on a hill or I feel it would have rolled. The parking/emergency brake did not immediately engage. This has NOT been the first problem I've had with this vehicle and some of these systems. The manufacturer replaced the wiring harness about 6-8 weeks ago for nearly identical problems. Before that other components had to be replaced.

12/27/2024

Several battery cells have failed and have required replacement on at least 3 occasions in this vehicle. I believe there is a fire risk and that the affected vin range of recall H484 was too narrow. Please consider widening the range of the recall to include the batch used in this vehicle as they are clearly defective as seen by the disproportionately high failure rate.

8/16/2024

High voltage battery is over heating. Constantly getting messages stating "Traction Battery Fault Detected" when charging or when there are days of extreme heats. In addition, when charging, a loud fan like noise is present and car gets really hot. Now my car is stating "Stop Safely Battery Fault detected " right in the middle of me driving and I lost power for about 14 seconds. Power goes in and out. Although my car VIN isn't included in the NHTSA CAMPAIGN ID: 24V183000 and Jaguar's number for this recall is H484. These vehicles were previously recalled under 23V-369. My car is affected by this same issues if not more

8/17/2024

I was stopped at a stoplight, waiting to turn left. The light turned green I slowly engaged the accelerator. All occupants in the car felt the car jolt forward then the fault alarms went off. I was able to continue to drive the car safely and returned home. This is the second time this has happened within the last 30 days. The first time the vehicle bricked on me, it was towed to the Jaguar dealership in Tacoma Washington. There they reset the vehicle defaults disappeared, and it was returned to me. The first time this happened, I was turning into a parking lot and parked in a parking space. At that time the car would not go into park. I turned the vehicle off and turned it back on again. It remained in gear however the vehicle was not moving. It would not let me start it and I was unable to drive it.

8/25/2024

on 12.25.24 I was driving when 4 warning alerts suddenly appeared on my dash: Forward Alert Not Available, ASPC not available, Stability control not available, Autonomous Emergency Braking System not available. I was able to pull over to a parking lot to read the alerts. However, when I tried to reverse out of the parking space to return home, there was no power in reverse. Luckily I was able to slightly roll backwards enough to make the turn in the mostly empty parking lot. If it had been busier I would have been unsuccessful. Once home the vehicle would not go into Park. Luckily I was not on a hill or I feel it would have rolled. The parking/emergency brake did not immediately engage. This has NOT been the first problem I've had with this vehicle and some of these systems. The manufacturer replaced the wiring harness about 6-8 weeks ago for nearly identical problems. Before that other components had to be replaced.

12/27/2024

The contact owns a 2020 Jaguar I-Pace. The contact stated that the message "Traction Battery Failure - Service Soon" was displayed on the instrument panel and the vehicle failed to continue driving. The vehicle was taken to a local dealer to be diagnosed, and the contact was informed that a select quantity of battery cells was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 19,000.

4/9/2025