2012 Hyundai Veloster Owner Complaints

THE SUNROOF SHATTERED VIOLENTLY IN AN UPWARDS DIRECTION, SENDING SOME GLASS DOWN INSIDE THE CAR AND THE REST ALL OVER THE EXTERIOR. AFTER GOOGLING I FOUND OUT THERE ARE MANY OTHER VELOSTER OWNERS THAT HAVE HAD IDENTICAL INSTANCES WHERE THEIR SUNROOFS SHATTERED SPONTANEOUSLY.THIS COULD HAVE RESULTED IN SERIOUS INJURY. THE DEALERSHIP SAYS THEY DO NOT KNOW EXACTLY WHAT CAUSES IT, BUT THEY ARE WORKING ON IT WITH HYUNDAI. THEY HAVE ANOTHER SUNROOF ON ORDER, BUT AM WORRIED I MAY HAVE THIS HAPPEN AGAIN DUE TO THEIR MANUFACTURING DEFECT FOR THIS COMPONENT. *TT

6/23/2012

I AM VERY TRAUMATIZED SINCE EARLIER TODAY APPROXIMATELY 11AM THE GLASS SUN ROOF ON MY 2012 VELOSTER EXPLODED WHEN I WAS RINSING THE CAR OFF. THE WEATHER WAS IN THE HIGH 70S OR 80S BUT WHATEVER THE CASE ITS EXTREMELY DANGEROUS AND UNACCEPTABLE SINCE I HAD CHILDREN THAT COULD HAVE HAD BODILY INJURY SINCE THEY WERE PLAYING CLOSE BY. THE EXPLOSION SPREAD SHATTERED GLASS AROUND 6 FEET AROUND THE CAR AND DRIVEWAY AND IT WAS SUCH AN UNFORTUNATE SITUATION! I WOULD NOT WANT THIS TO HAPPEN TO ANY OTHER VELOSTER OWNERS OR FUTURE OWNERS SINCE IT MAKES ME SICK SINCE I LIVE FAR AWAY AND WAS SUPPOSE TO BE HOME BY NOW BUT DUE TO THIS EXPLOSION I HAD TO GET IT TOWED TO A HYUNDAI DEALERSHIP! I SINCERELY HOPE THAT HYUNDAI WILL RESOLVE THIS ISSUE SINCE I WAS INFORMED THAT THIS HAS HAPPENED TO OTHER VELOSTER OWNERS AND SINCE THE CAR HAS ONLY BEEN IN THE US MARKET FOR 8+ MONTHS ITS UTTERLY UNACCEPTABLE THAT ITS HAPPENED TO MULTIPLE OWNERS! WHEN ARRIVING TO THE DEALERSHIP THEY TOLD ME THAT IT IS NO BIG DEAL AND THIS IS REALLY NOT TRUE! IT IS A BIG DEAL SINCE BODILY INJURY DID HAPPEN DURING THE EXPLOSION SINCE I TOOK OFF MY SHIRT AFTER A FRANTIC TRAUMATIC DAY TO TRY AND SLEEP AND I HAVE A SMALL CUT FROM THE SHATTERED GLASS! THIS IS REALLY MAKING ME SO UPSET SINCE ITS MY FIRST TIME AS A HYUNDAI OWNER AND I REGRET HAVING PURCHASED THIS VEHICLE. I NO LONGER FEEL SAFE AND ANXIOUS TO SEE WHAT HYUNDAI WILL DO TO FIX THE PROBLEM! ITS SO WRONG FOR A CAR COMPANY TO NOT CARE ABOUT THE SAFETY OF THE CONSUMER SINCE THE STATEMENT FROM THE SALESMAN AT THE DEALERSHIP WHERE MY CAR WAS TOWED IS COMPLETELY UNACCEPTABLE AND UNTRUE! IT IS NOT NORMAL FOR A CAR TO EXPLODE WHEN RINSING IT OFF AND THERE IS NO WARNING ON THE VEHICLE OR MANUALS THAT WOULD INDICATE CAUTION TO RINSE YOUR CAR IN ANY CLIMATE! READING FORUMS SOME PEOPLE JUST HIT A BUMP IN THE ROAD AND THE SUNROOF SHATTERS! THIS IS A MAJOR FLAW! *TR

7/16/2012

ORIGINAL EMAIL SENT TO HYUNDAI MOTORS USA "DEAR HYUNDAI MOTORS USA, I HAVE VISITED THE DEALERSHIP WITH MY NEW VELOSTER FOR TWO ISSUES ON THE CAR. I WAS ADVISED TO CONTACT YOU TO OPEN A CASE AS THE DEALER WOULD NOT ATTEMPT TO FIX THE ISSUES AS THERE IS NO RECALLS OR SERVICE BULLETINS. HERE ARE THE FOLLOWING PROBLEMS I HAVE NOTIFIED THE D EALER OF AND THOSE THAT NEED TO BE FIXED. 1) SERIOUS ISSUE! WHEN BRAKING UNDER HEAVY CONDITIONS, BOTH ABS AND NON ABS CASES, THE CAR SWERVES AND/OR LOSES IT'S 'REAR' TO EITHER LEFT OR RIGHT. I'VE BRAKED HARD SEVERAL TIMES AND IT FEELS LIKE THE REAR END IS GIVING OUT. DURING ABS CONDITIONS, THE CAR SWERVES LIKE IT'S A RWD DRIVEN VEHICLE. THIS IS NOT ONLY SCARY AS A CONSUMER BUT DANGEROUS TO OTHERS. IF THERE IS ANY CONDENSATION ON THE ROAD WHILE BRAKING AND THE LEANING TO ONE SIDE OCCURS AND/OR SWERVING, I COULD HYDROPLANE AND CAUSE A MAJOR ACCIDENT BECAUSE OF A MECHANICAL DEFECT. I HAVE DONE MY OWN RESEARCH AND SPOKEN TO OTHER VELOSTER OWNERS AS WELL. THEY HAVE MENTIONED THEY HAVE THE SAME PROBLEM AND THEIR DEALER HAS ORDERED AND REPLACED ONE OF THE REAR BRAKE CALIPERS TO SOLVE THE PROBLEM. I INFORMED MY SERVICE ADVISOR & THE MECHANIC OF THIS ISSUE ON 3 SEPARATE TEST DRIVES. 1 TEST DRIVE WITH SERVICE ADVISOR IN MY VELOSTER, 1 WITH THE MECHANIC IN MY VELOSTER & 1 IN ANOTHER NEW VELOSTER WITH THE MECHANIC. IN ALL CASES THE VEHICLE SWERVED OR FELT LIKE THE REAR END WAS COMING LOSE. PLEASE HAVE THIS ISSUE FIXED AND PROVIDE CUSTOMER SERVICE. I WAS VERY DISAPPOINTED TO LEARN THAT I HAVE TO WRITE YOU PRIOR TO THE DEALER SERVICING MY VEHICLE. I WILL BE COOPERATIVE IN THIS ISSUE AND LOOK FORWARD TO A SOLUTION. *TR

6/2/2012

VEHICLE DOWNSHIFTS TO FIFTH GEAR WHEN PASSING BUT DOES NOT RETURN TO SIXTH GEAR UPON RELEASING ACCELERATOR. VEHICLE CONTINUES AT SAME RATE OF SPEED WHEN RELEASING ACCELERATOR AS IF IT WERE ON CRUISE CONTROL. WHILE PASSING AN 18 WHEELER ON HWY 169 NORTH, I NOTICED THAT THERE WAS ANOTHER 18 WHEELER APPROXIMATELY 100 FEET IN FRONT OF THE ONE I WAS PASSING. WITH AN ONCOMING VEHICLE I COULD NOT PASS BOTH TRUCKS, SO I PASSED THE FIRST ONE AND PULLED IN BEHIND THE OTHER ONE. WHEN I LET OFF THE ACCELERATOR, THE CAR CONTINUED AT THE SAME RATE OF SPEED FORCING ME TO SLAM ON THE BRAKES TO AVOID REAR-ENDING THE OTHER TRUCK. THIS VEHICLE (AND SUBSEQUENTLY ANOTHER VEHICLE ON THE DEALERSHIP LOT) EXHIBITS THIS CHARACTERISTIC EVERY TIME THE VEHICLE GOES INTO PASSING MODE. HOWEVER, IF YOU BACK OFF THE ACCELERATOR SLIGHTLY, AFTER ABOUT 5 SECONDS, THE CAR WILL SHIFT BACK INTO SIXTH GEAR [BUT ALL THE WHILE ACCELERATING]. I NOTICED THAT YOU CAN MANUALLY SHIFT THE VEHICLE BACK TO SIXTH BY MOVING THE SHIFTER TO MANUAL MODE FOR A SPLIT SECOND AND THEN SHIFTING BACK INTO "D". THE ENGINE RPMS WILL FALL BACK DOWN IMMEDIATELY INDICATING THE SHIFT. OTHERWISE, THE VEHICLE REMAINS IN FIFTH GEAR WITHOUT DECELERATING FOR APPROXIMATELY 8 SECONDS. IN MY CASE, THE CAR DID NOT DO WHAT I "TOLD" IT TO DO: DECELERATE BY RELEASING THE PEDAL. I'VE SPOKEN TO HYUNDAI AND TO THE DEALERSHIP AND HAVE FILED A COMPLAINT WITH THE BETTER BUSINESS BUREAU BECAUSE OF THIS DESIGN FLAW. "CONTROL" IS THE KEY ISSUE BEHIND THE WHEEL OF A VEHICLE. IF SOMEONE IS NOT EXPECTING THE VEHICLE TO CONTINUE AT THE RATE OF SPEED WHEN THEY LET OFF THE ACCELERATOR, THEY COULD CRASH INTO SOMEONE AS I ALMOST DID. THANK YOU. *TT

6/21/2012

WHILE APPROACHING A TRAFFIC CIRCLE, THE DRIVER SLOWED THE CAR FROM 30 MPH TO ABOUT 15 MPH FOR TRAFFIC SEQUENCING. WHEN THE ACCELERATOR WAS PRESSED, THE RPM INCREASED TO ABOUT 6000, BUT THE CAR DID NOT ACCELERATE FOR 3-5 SECONDS, WHICH CAUSED ONCOMING CARS TO SWERVE TO AVOID A COLLISION. A SIMILAR SITUATION DEVELOPED SEVERAL WEEKS LATER WHEN MERGING FROM ONE FREEWAY ONTO ANOTHER. SEVERAL MECHANICS HAVE TERMED THIS SITUATION AS A "FALSE NEUTRAL," WHERE THE COMPUTER CONTROLS ATTEMPT TO DETERMINE INTO WHICH GEAR TO DOWNSHIFT, IN ORDER TO MAXIMIZE ACCELERATION TORQUE. WHATEVER IT IS, ALTHOUGH HYUNDAI MECHANICS SAY IT'S "NORMAL," I THINK IT IS UNSAFE AND THE PROBLEM MUST BE ADDRESSED. TIMELY AND RELIABLE ACCELERATION SHOULD BE A GIVEN IN ANY NEW VEHICLE. THE VEHICLE HAS A DUAL-CLUTCH TRANSMISSION, WHICH THE SERVICE MANAGER AT THE DEALER STATED WAS SUSCEPTIBLE TO THE DELAYED ACCELERATION, BUT WAS NORMAL. UPDATED IVOQ 05/22/12 *TR

4/26/2012

VEHICLE DOWNSHIFTS TO FIFTH GEAR WHEN PASSING BUT DOES NOT RETURN TO SIXTH GEAR UPON RELEASING ACCELERATOR. VEHICLE CONTINUES AT SAME RATE OF SPEED WHEN RELEASING ACCELERATOR AS IF IT WERE ON CRUISE CONTROL. WHILE PASSING AN 18 WHEELER ON HWY 169 NORTH, I NOTICED THAT THERE WAS ANOTHER 18 WHEELER APPROXIMATELY 100 FEET IN FRONT OF THE ONE I WAS PASSING. WITH AN ONCOMING VEHICLE I COULD NOT PASS BOTH TRUCKS, SO I PASSED THE FIRST ONE AND PULLED IN BEHIND THE OTHER ONE. WHEN I LET OFF THE ACCELERATOR, THE CAR CONTINUED AT THE SAME RATE OF SPEED FORCING ME TO SLAM ON THE BRAKES TO AVOID REAR-ENDING THE OTHER TRUCK. THIS VEHICLE (AND SUBSEQUENTLY ANOTHER VEHICLE ON THE DEALERSHIP LOT) EXHIBITS THIS CHARACTERISTIC EVERY TIME THE VEHICLE GOES INTO PASSING MODE. HOWEVER, IF YOU BACK OFF THE ACCELERATOR SLIGHTLY, AFTER ABOUT 5 SECONDS, THE CAR WILL SHIFT BACK INTO SIXTH GEAR [BUT ALL THE WHILE ACCELERATING]. I NOTICED THAT YOU CAN MANUALLY SHIFT THE VEHICLE BACK TO SIXTH BY MOVING THE SHIFTER TO MANUAL MODE FOR A SPLIT SECOND AND THEN SHIFTING BACK INTO "D". THE ENGINE RPMS WILL FALL BACK DOWN IMMEDIATELY INDICATING THE SHIFT. OTHERWISE, THE VEHICLE REMAINS IN FIFTH GEAR WITHOUT DECELERATING FOR APPROXIMATELY 8 SECONDS. IN MY CASE, THE CAR DID NOT DO WHAT I "TOLD" IT TO DO: DECELERATE BY RELEASING THE PEDAL. I'VE SPOKEN TO HYUNDAI AND TO THE DEALERSHIP AND HAVE FILED A COMPLAINT WITH THE BETTER BUSINESS BUREAU BECAUSE OF THIS DESIGN FLAW. "CONTROL" IS THE KEY ISSUE BEHIND THE WHEEL OF A VEHICLE. IF SOMEONE IS NOT EXPECTING THE VEHICLE TO CONTINUE AT THE RATE OF SPEED WHEN THEY LET OFF THE ACCELERATOR, THEY COULD CRASH INTO SOMEONE AS I ALMOST DID. THANK YOU. *TT

6/21/2012

THE SUNROOF SHATTERED VIOLENTLY IN AN UPWARDS DIRECTION, SENDING SOME GLASS DOWN INSIDE THE CAR AND THE REST ALL OVER THE EXTERIOR. AFTER GOOGLING I FOUND OUT THERE ARE MANY OTHER VELOSTER OWNERS THAT HAVE HAD IDENTICAL INSTANCES WHERE THEIR SUNROOFS SHATTERED SPONTANEOUSLY.THIS COULD HAVE RESULTED IN SERIOUS INJURY. THE DEALERSHIP SAYS THEY DO NOT KNOW EXACTLY WHAT CAUSES IT, BUT THEY ARE WORKING ON IT WITH HYUNDAI. THEY HAVE ANOTHER SUNROOF ON ORDER, BUT AM WORRIED I MAY HAVE THIS HAPPEN AGAIN DUE TO THEIR MANUFACTURING DEFECT FOR THIS COMPONENT. *TT

6/23/2012

BOUGHT THE CAR BRAND NEW IN JAN OF 2012, STARTED HAVING "ISSUES" WITH THE DUEL CLUTCH WITHIN A FEW MONTHS OF DRIVING. AFTER GETTING USE TO THE NEW CAR AND HOW IT DROVE, PUTTING A FEW THOUSAND MILES ON THE CAR, SOMETHING WAS STILL NOT RIGHT WITH HOW IT DROVE. NOT GETTING THE SPEED IT NEEDED AND TACKING OUT THE RPMS TO CHANGE INTO THE RIGHT GEAR AND AT TIMES, WAS THE WRONG GEAR. WE HAD TAKEN IT TO THE DEALERSHIP IN WHICH WE GOT THE CAR, TOLD THEM OF THE ISSUE AND THEY SAID THERE WAS NOTHING WRONG AND THAT IT WAS "NORMAL" WITH THE DUEL CLUTCH AND THAT WE HAD TO DRIVE IT MORE IN MANUAL MODE, WHICH MADE NO SENSE TO ME. AFTER A FEW MONTHS, THE CAR GOT PROGRESSIVELY WORSE....COULD NOT EVEN MERGE OUT INTO TRAFFIC THAT WAS GOING 30-35 MPH. HAD TO ALWAYS DRIVE THE CAR IN MANUAL MODE AS OPPOSED TO AUTOMATIC, ADHERING TO THE DEALERSHIP. WELL, ONE THING LEAD TO ANOTHER AND NOW THE CAR IS BARELY DRIVING AND BECOMING A MASSIVE SAFETY ISSUE, AS WE HAVE TO USE THIS CAR TO GO TO AND FROM WORK AND THAT ONLY. WE HAD BROUGHT IT TO THE ATTENTION OF THE DEALERSHIP, ONCE AGAIN IN DEC AND NOW... THEY ARE HAVING "ISSUES" WITH THE DUEL CLUTCH AND THAT THIS CAR WAS...A "GUINEA PIG" AND BEING MADE A COMPLETE MOCKERY OF THIS PARTICULAR DEALERSHIP. WE HAVE ESCALATED THE ISSUE TO CORPORATE OFFICE AND I WILL NEVER PURCHASE ANOTHER VEHICLE FROM THIS MAKER EVER AGAIN... NOTHING BUT A HORRID EXPERIENCE. *TR

1/8/2013

EPS INDICATER LIGHT CAME ON AND LOST POWER STEERING. PULLED OVER, TURNED THE ENGINE OFF AND RESTARTER AFTER A FEW SECONDS. STEERING BACK TO NORMAL. THIS HAPPENS USUALLY THE FIRST START OF THE DAY. CAR GOING TO THE DEALERSHIP TO SEE WHAT THE PROBLEM IS. ONLY HAD THE CAR THREE WEEKS. *TT

5/22/2012

TL* THE CONTACT OWNS A 2012 HYUNDAI VELOSTER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL HAD RESISTANCE AND WAS VERY HARD TO TURN. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY HAVE RECEIVED COMPLAINTS BUT NO SOLUTION WAS AVAILABLE. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 30,000. *TR

3/7/2013

I AM VERY TRAUMATIZED SINCE EARLIER TODAY APPROXIMATELY 11AM THE GLASS SUN ROOF ON MY 2012 VELOSTER EXPLODED WHEN I WAS RINSING THE CAR OFF. THE WEATHER WAS IN THE HIGH 70S OR 80S BUT WHATEVER THE CASE ITS EXTREMELY DANGEROUS AND UNACCEPTABLE SINCE I HAD CHILDREN THAT COULD HAVE HAD BODILY INJURY SINCE THEY WERE PLAYING CLOSE BY. THE EXPLOSION SPREAD SHATTERED GLASS AROUND 6 FEET AROUND THE CAR AND DRIVEWAY AND IT WAS SUCH AN UNFORTUNATE SITUATION! I WOULD NOT WANT THIS TO HAPPEN TO ANY OTHER VELOSTER OWNERS OR FUTURE OWNERS SINCE IT MAKES ME SICK SINCE I LIVE FAR AWAY AND WAS SUPPOSE TO BE HOME BY NOW BUT DUE TO THIS EXPLOSION I HAD TO GET IT TOWED TO A HYUNDAI DEALERSHIP! I SINCERELY HOPE THAT HYUNDAI WILL RESOLVE THIS ISSUE SINCE I WAS INFORMED THAT THIS HAS HAPPENED TO OTHER VELOSTER OWNERS AND SINCE THE CAR HAS ONLY BEEN IN THE US MARKET FOR 8+ MONTHS ITS UTTERLY UNACCEPTABLE THAT ITS HAPPENED TO MULTIPLE OWNERS! WHEN ARRIVING TO THE DEALERSHIP THEY TOLD ME THAT IT IS NO BIG DEAL AND THIS IS REALLY NOT TRUE! IT IS A BIG DEAL SINCE BODILY INJURY DID HAPPEN DURING THE EXPLOSION SINCE I TOOK OFF MY SHIRT AFTER A FRANTIC TRAUMATIC DAY TO TRY AND SLEEP AND I HAVE A SMALL CUT FROM THE SHATTERED GLASS! THIS IS REALLY MAKING ME SO UPSET SINCE ITS MY FIRST TIME AS A HYUNDAI OWNER AND I REGRET HAVING PURCHASED THIS VEHICLE. I NO LONGER FEEL SAFE AND ANXIOUS TO SEE WHAT HYUNDAI WILL DO TO FIX THE PROBLEM! ITS SO WRONG FOR A CAR COMPANY TO NOT CARE ABOUT THE SAFETY OF THE CONSUMER SINCE THE STATEMENT FROM THE SALESMAN AT THE DEALERSHIP WHERE MY CAR WAS TOWED IS COMPLETELY UNACCEPTABLE AND UNTRUE! IT IS NOT NORMAL FOR A CAR TO EXPLODE WHEN RINSING IT OFF AND THERE IS NO WARNING ON THE VEHICLE OR MANUALS THAT WOULD INDICATE CAUTION TO RINSE YOUR CAR IN ANY CLIMATE! READING FORUMS SOME PEOPLE JUST HIT A BUMP IN THE ROAD AND THE SUNROOF SHATTERS! THIS IS A MAJOR FLAW! *TR

7/16/2012

WHILE DRIVING DOWN THE INTERSTATE HIGHWAY, SUN ROOF "EXPLODED" LANDING ON ME AND THROUGHOUT THE INTERIOR. SUNROOF WAS IN THE TILT POSITION, TO ALLOW AIR FLOW, BUT NO COMPLETELY OPEN. COOL 65 DEGREE MORNING, SUNNY WHEN OCCURRED. WAS NOT DRIVING UNDER ANY OBJECTS, NOR DID I SEE ANYTHING STRUCK THE CAR OR GLASS. MADE A LOAD NOISE WHEN IT BROKE. INTERIOR OF THE CAR WAS DAMAGED AS LARGE PIECES OF GLASS FELL INSIDE. *TR ...UPDATED 08-15-12 *BF UPDATED 08/16/2012 *JS

8/1/2012

TL* THE CONTACT OWNS A 2012 HYUNDAI VELOSTER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE SUN ROOF SUDDENLY SHATTERED. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE TECHNICIAN STATED THAT THE SUN ROOF WOULD HAVE TO BE REPLACED BUT THEY WERE UNABLE TO DETERMINE WHAT CAUSED THE SUN ROOF TO SHATTER. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 6,100.

8/1/2012

I WAS DRIVING DOWN THE HIGHWAY AT 3AM AND MY SUNROOF EXPLODED OUT OF NOWHERE. I HAD IT TILTED AT THE TIME, AND GLASS SHATTERED ALL OVER MYSELF AND MY PASSENGER AND OUR PERSONAL ITEMS. I WAS ABLE TO SAFELY EXIT THE HIGHWAY AND CALL EMERGENCY ROADSIDE WHERE AN APPOINTMENT WAS MADE FOR ME TO TAKE IN MY CAR. WE WERE EN ROUTE TO CALIFORNIA AT THE TIME TO RELOCATE, SO WE WERE NOT ABLE TO MAKE IT TO A DEALER UNTIL THE FOLLOWING MONDAY AFTER OUR SATURDAY EVENING ARRIVAL. WHEN WE SPOKE WITH SOMEONE AT THE SERVICE DEPARTMENT, HE IMMEDIATELY DISREGARDED THE SITUATION, SAYING THE GLASS WAS NOT COVERED BY THE WARRANTY. I WOULD NOT ACCEPT THIS RESPONSE, AS MY CAR WAS BARELY 2 MONTHS OLD AND THE EXPERIENCE WAS VERY TRAUMATIC. WHEN I SPOKE TO THE SERVICE MANAGER, HE WAS ABLE TO ARRANGE A RENTAL FOR ME WHICH WAS PAID FOR BY HYUNDAI. ALL REPAIRS ARE ALSO BEING COVERED BY HYUNDAI. CURRENTLY, MY CAR HAS BEEN IN THE SHOP FOR OVER 3 WEEKS. THE GLASS, HEADLINER, QUARTER PANELS, AND ESSENTIALLY THE ENTIRE OUTSIDE OF THE CAR HAD TO BE REPLACED/REPAIRED DUE TO PAINT CHIPS, SCRATCHES, AND OTHER SURFACE DAMAGE SUFFERED DURING THE INCIDENT. I AM CURRENTLY ATTEMPTING TO CONTACT THE DEALER WHERE I PURCHASED THE CAR TO SEE IF THEY WILL BUY THE CAR BACK, AS I AM COMING UP ON A TIME FRAME WHERE THE LEMON LAW WILL BE APPLICABLE TO THE AMOUNT OF TIME I HAVE BEEN WITHOUT MY VEHICLE. AT THIS POINT, ALTHOUGH HYUNDAI IS COVERING MY REPAIRS AND MOST OF MY RENTAL (I WAS ASKED TO COVER THE TAXES), I AM DISSATISFIED WITH THE COMPANY. I PREVIOUSLY OWNED A 2010 GENESIS THAT HAD PROBLEMS, WHICH I TRADED FOR MY VELOSTER. *TR

8/23/2012

TL* THE CONTACT OWNS A 2012 HYUNDAI VELOSTER. THE CONTACT STATED THAT THE REAR SEAT BELTS AND THE PASSENGER AIR BAGS FAILED. THE REAR SEAT BELTS COULD NOT BE RELEASE FROM THE SEAT OR RETRACTED. THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED AND THE ANTI-THEFT UNIT ACTIVATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. THE DEALER RE-CALIBRATED THE PASSENGER WEIGHT SENSOR HOWEVER, THE AIR BAG FAILURE WAS NOT CORRECTED. THE REAR SEAT BELTS WERE NOT REPLACED AND THE ANTI THEFT SYSTEM FAILURE WAS UNABLE TO BE DUPLICATED HOWEVER, THE ANTI THEFT ELECTRICAL SYSTEM WAS UPDATED. THE MANUFACTURER WAS MADE AWARE THAT THE TAIL PIPE RELEASED A BLACK POWDER AND THE MANUFACTURER ADVISED THE CONTACT THAT THE BLACK POWDER WAS A NORMAL PHENOMENON THAT THEY WERE AWARE OF. THE CONTACT WAS ADVISED BY THE MANUFACTURER THAT THEY WERE WORKING ON ISSUING A REMEDY FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000 AND THE CURRENT MILEAGE WAS 12,100.

8/29/2012

GLASS AND VISIBILITY PROBLEM: IN FEB. 2012 THE LARGE BACK GLASS (HORIZONTAL GLASS IN THE BACK DOOR) IN THE CAR BROKE WITHOUT ANY APPARENT REASON. TEMPERATURE WAS NORMAL AT THE TIME AND NO OUTSIDE OBJECT WAS FOUND IN THE CAR. IT WAS A DANGEROUS SITUATION AND VERY EXPENSIVE FIX. HYUNDAI COMPANY DID NOT COVER THE REPAIR COST UNDER WARRANTY. ELECTRICAL PROBLEM: FROM JUNE 2012 TOO PRESENT, THERE IS ERROR MESSAGE POPPING OUT THAT BLUELINK IS ACTIVE BUT NOT REGISTERED. AFTER ALMOST 4 MONTHS OF CONTACTING THE CUSTOMER SERVICE AND DEALER SHIP THEY WERE NOT ABLE TO FIX THIS ERROR MESSAGE. EACH TIME THAT I TURN ON THE CAR, THIS MESSAGE PUPS UP WHICH IS DISTRACTING AND DANGEROUS. APPARENTLY THIS IS A COMMON ERROR WITH NEW HYUNDAI CARS WITH BLUELINK. *TR

10/8/2012

ORIGINAL EMAIL SENT TO HYUNDAI MOTORS USA "DEAR HYUNDAI MOTORS USA, I HAVE VISITED THE DEALERSHIP WITH MY NEW VELOSTER FOR TWO ISSUES ON THE CAR. I WAS ADVISED TO CONTACT YOU TO OPEN A CASE AS THE DEALER WOULD NOT ATTEMPT TO FIX THE ISSUES AS THERE IS NO RECALLS OR SERVICE BULLETINS. HERE ARE THE FOLLOWING PROBLEMS I HAVE NOTIFIED THE D EALER OF AND THOSE THAT NEED TO BE FIXED. 1) SERIOUS ISSUE! WHEN BRAKING UNDER HEAVY CONDITIONS, BOTH ABS AND NON ABS CASES, THE CAR SWERVES AND/OR LOSES IT'S 'REAR' TO EITHER LEFT OR RIGHT. I'VE BRAKED HARD SEVERAL TIMES AND IT FEELS LIKE THE REAR END IS GIVING OUT. DURING ABS CONDITIONS, THE CAR SWERVES LIKE IT'S A RWD DRIVEN VEHICLE. THIS IS NOT ONLY SCARY AS A CONSUMER BUT DANGEROUS TO OTHERS. IF THERE IS ANY CONDENSATION ON THE ROAD WHILE BRAKING AND THE LEANING TO ONE SIDE OCCURS AND/OR SWERVING, I COULD HYDROPLANE AND CAUSE A MAJOR ACCIDENT BECAUSE OF A MECHANICAL DEFECT. I HAVE DONE MY OWN RESEARCH AND SPOKEN TO OTHER VELOSTER OWNERS AS WELL. THEY HAVE MENTIONED THEY HAVE THE SAME PROBLEM AND THEIR DEALER HAS ORDERED AND REPLACED ONE OF THE REAR BRAKE CALIPERS TO SOLVE THE PROBLEM. I INFORMED MY SERVICE ADVISOR & THE MECHANIC OF THIS ISSUE ON 3 SEPARATE TEST DRIVES. 1 TEST DRIVE WITH SERVICE ADVISOR IN MY VELOSTER, 1 WITH THE MECHANIC IN MY VELOSTER & 1 IN ANOTHER NEW VELOSTER WITH THE MECHANIC. IN ALL CASES THE VEHICLE SWERVED OR FELT LIKE THE REAR END WAS COMING LOSE. PLEASE HAVE THIS ISSUE FIXED AND PROVIDE CUSTOMER SERVICE. I WAS VERY DISAPPOINTED TO LEARN THAT I HAVE TO WRITE YOU PRIOR TO THE DEALER SERVICING MY VEHICLE. I WILL BE COOPERATIVE IN THIS ISSUE AND LOOK FORWARD TO A SOLUTION. *TR

6/2/2012

VEHICLE DOWNSHIFTS TO FIFTH GEAR WHEN PASSING BUT DOES NOT RETURN TO SIXTH GEAR UPON RELEASING ACCELERATOR. VEHICLE CONTINUES AT SAME RATE OF SPEED WHEN RELEASING ACCELERATOR AS IF IT WERE ON CRUISE CONTROL. WHILE PASSING AN 18 WHEELER ON HWY 169 NORTH, I NOTICED THAT THERE WAS ANOTHER 18 WHEELER APPROXIMATELY 100 FEET IN FRONT OF THE ONE I WAS PASSING. WITH AN ONCOMING VEHICLE I COULD NOT PASS BOTH TRUCKS, SO I PASSED THE FIRST ONE AND PULLED IN BEHIND THE OTHER ONE. WHEN I LET OFF THE ACCELERATOR, THE CAR CONTINUED AT THE SAME RATE OF SPEED FORCING ME TO SLAM ON THE BRAKES TO AVOID REAR-ENDING THE OTHER TRUCK. THIS VEHICLE (AND SUBSEQUENTLY ANOTHER VEHICLE ON THE DEALERSHIP LOT) EXHIBITS THIS CHARACTERISTIC EVERY TIME THE VEHICLE GOES INTO PASSING MODE. HOWEVER, IF YOU BACK OFF THE ACCELERATOR SLIGHTLY, AFTER ABOUT 5 SECONDS, THE CAR WILL SHIFT BACK INTO SIXTH GEAR [BUT ALL THE WHILE ACCELERATING]. I NOTICED THAT YOU CAN MANUALLY SHIFT THE VEHICLE BACK TO SIXTH BY MOVING THE SHIFTER TO MANUAL MODE FOR A SPLIT SECOND AND THEN SHIFTING BACK INTO "D". THE ENGINE RPMS WILL FALL BACK DOWN IMMEDIATELY INDICATING THE SHIFT. OTHERWISE, THE VEHICLE REMAINS IN FIFTH GEAR WITHOUT DECELERATING FOR APPROXIMATELY 8 SECONDS. IN MY CASE, THE CAR DID NOT DO WHAT I "TOLD" IT TO DO: DECELERATE BY RELEASING THE PEDAL. I'VE SPOKEN TO HYUNDAI AND TO THE DEALERSHIP AND HAVE FILED A COMPLAINT WITH THE BETTER BUSINESS BUREAU BECAUSE OF THIS DESIGN FLAW. "CONTROL" IS THE KEY ISSUE BEHIND THE WHEEL OF A VEHICLE. IF SOMEONE IS NOT EXPECTING THE VEHICLE TO CONTINUE AT THE RATE OF SPEED WHEN THEY LET OFF THE ACCELERATOR, THEY COULD CRASH INTO SOMEONE AS I ALMOST DID. THANK YOU. *TT

6/21/2012

TL* THE CONTACT OWNS A 2012 HYUNDAI VELOSTER. THE CONTACT WAS DRIVING 67 MPH WHEN THE FRONT PASSENGER SIDE RIM EXPLODED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADVISED THE CONTACT THAT THE FAILURE WAS CAUSED BY ROAD DEBRIS, WHICH IMPACTED THE TIRE AND DESTROYED THE RIM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 4,700.

1/18/2012

TL* THE CONTACT OWNS A 2012 HYUNDAI VELOSTER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, HE DROVE OVER A SPEED BUMP AND NOTICED A SCRAPING SOUND COMING FROM THE FRONT DRIVER AND PASSENGER SIDE TIRES. THE CONTACT NOTICED THE TIRES HAD LOST AIR. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE FRONT DRIVER AND PASSENGER SIDE RIMS WERE SCRAPED AND WOULD HAVE TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THE SPACE BETWEEN THE FRONT RIMS AND THE TIRES WAS MINIMAL. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 300.

2/14/2013

TL* THE CONTACT OWNS A 2012 HYUNDAI VELOSTER. THE CONTACT STATED THAT HE RELEASED THE ACCELERATOR PEDAL BUT THE VEHICLE DID NOT BEGIN TO DECELERATE FROM 55 MPH AND CONTINUED TO MAINTAIN A SPEED OF 55 MPH. THE FAILURE RECURRED FREQUENTLY. THE CONTACT STATED THAT THE FAILURE OCCURRED MOST FREQUENTLY WHILE ATTEMPTING TO DECELERATE FROM SIXTH GEAR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OPERATING AS INTENDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 130.

6/21/2012

THE CAR DOES NOT ACCELERATE PROPERLY. WHEN AT A FULL STOP AND I PRESS ON THE GAS THE CAR DOES NOT MOVE HOWEVER, THE RPMS ARE HIGH BUT THE CAR TAKES 5-6 SECONDS TO GO AND IT DOESN'T GO VERY FAST AND THERE HAVE BEEN TIMES I WAS ALMOST HIT. MY CAR JERKS WHEN I TRY TO ACCELERATE FROM A SLOW SPEED, IT IS THE SAME MOVEMENT AS IF YOU WERE RUNNING OUT OF GAS AND ACTUALLY JERKS MY NECK. MY REAR DRIVER'S WINDOW SHATTERED FOR NO REASON. IT WAS IN THE DRIVE WAY AND WHEN I WENT OUT TO WORK IN THE MORNING, IT WAS SHATTERED. THERE IS NO IMPACT SIGHT AS EVIDENCE THAT SOMETHING HAD HIT IT. I AM VERY UNHAPPY WITH THE CAR AND WISH I NEVER BOUGHT IT. *TR

8/14/2012

TL* THE CONTACT OWNS A 2012 HYUNDAI VELOSTER. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, SHE CRASHED INTO THE VEHICLE IN FRONT OF HER. THE AIR BAGS DID NOT DEPLOY DURING THE CRASH. THE CONTACT INJURED HER NECK, BACK, AND SUFFERED BRUISING FROM THE CRASH. THE POLICE TOOK AND REPORT AND THE VEHICLE WAS TOWED TO AN AUTO REPAIR SHOP. THE VEHICLE HAD NOT BEEN INSPECTED. THE FAILURE AND CURRENT MILEAGES WERE 5,300.

7/12/2012

TL* THE CONTACT OWNS A 2012 HYUNDAI VELOSTER, THE CONTACT STATED THAT WHILE DRIVING 50 MPH, SHE CRASHED INTO THE VEHICLE IN FRONT HER. THE AIR BAGS DID NOT DEPLOY DURING THE CRASH. THE CONTACT INJURED HER NECK, BACK AND SUFFERED BRUISING FROM THE CRASH. THE POLICE TOOK THE REPORT AND THE VEHICLE WAS TOWED INTO AN AUTO REPAIR SHOP. THE VEHICLE HAS BEEN INSPECTED BY A CLAIMS ADJUSTER. THE FAILURE AND CURRENT MILEAGE WERE 5300. UPDATED 9/26/12 *CN UPDATED 9/27/12 *JS

8/20/2012

THERE IS ONE SERIOUS SAFETY DEFECT WITH THIS CAR, THE SIDE MIRROR ADJUSTMENTS (IN PARTICULAR THE PASSENGER'S SIDE). THE DEALERSHIP HAS NOT BEEN ABLE TO PROPERLY ADJUST THE MIRROR AND THEY STATED THAT THE LIMITED ADJUSTABLE WAS "JUST HOW IT WAS DESIGNED." THEREFORE, I WOULD LIKE THIS RESEARCHED FURTHER AND CORRECTIVE ACTIONS TAKEN. THIS CAR IS NOT AS SAFE AS IT SHOULD BE. SPECIFICALLY, WHEN A TALL, LARGER PERSON HAS THE SEAT SET IN THE FAR BACK POSITION, AND SITS UP FAIRLY HIGH, THE RIGHT SIDE MIRROR CANNOT BE PROPERLY ADJUSTED, AND IN COMBINATION WITH THE REAR VIEW MIRRORS AND THE LEFT SIDE MIRROR, IT CREATES "BLIND SPOTS," AND, IN PARTICULAR, A VERY LARGE "BLIND SPOT" TO THE RIGHT--VERY DANGEROUS WHEN CHANGING LANES OR PASSING! *TR

4/23/2012

NEW VEHICLE WAS PARKED ON THE STREET. AT 8:00 AM I WAS INFORMED BY A FELLOW WORKER THAT IT APPEARED MY VEHICLE WAS DAMAGED AND THERE WAS GLASS ALL OVER IT. I FOUND THAT THE SKYLIGHT HAD BURST UPWARD AND OUTWARD. IT WAS ABOUT 80 DEGREES AT THE TIME. THE DAY BEFORE WAS ABOVE 90 DEGREES AND THE VEHICLE WAS PARKED IN SAME LOCATION, WITHOUT INCIDENT. I CALLED DEALER WHO REFERRED ME TO NATIONAL SERVICE. THEY CAME AND TOWED CAR TO ANOTHER DEALER CLOSER TO HOME. DAY 8 AND DEALER CLAIMS TO HAVE REPLACED GLASS, SIDE RAILS AND NOW NEEDS TO REPLACE DEFLECTOR THAT ALL WERE DAMAGED. SAYS SOONEST REPAIR TO COMPLETE JULY 2ND PM. *TR UPDATED 8/14/12 *CN UPDATED 08/15/12

6/29/2012

REAR SEATBELTS MAY BECOME STUCK UNDER SEATBELT GUIDE. OCCURS MORE OFTEN IN REAR PASSENGER SEAT ON DRIVERS SIDE. IF REAR SEAT OCCUPANTS LEAN FORWARD, THEIR BELT MAY BECOME STUCK. WHEN SITTING BACK UPRIGHT, THERE IS SLACK IN THE SEATBELT. *TR

1/14/2012

TL* THE CONTACT OWNS A 2012 HYUNDAI VELOSTER. THE CONTACT STATED THAT THE REAR SEAT BELTS AND THE PASSENGER AIR BAGS FAILED. THE REAR SEAT BELTS COULD NOT BE RELEASE FROM THE SEAT OR RETRACTED. THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED AND THE ANTI-THEFT UNIT ACTIVATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. THE DEALER RE-CALIBRATED THE PASSENGER WEIGHT SENSOR HOWEVER, THE AIR BAG FAILURE WAS NOT CORRECTED. THE REAR SEAT BELTS WERE NOT REPLACED AND THE ANTI THEFT SYSTEM FAILURE WAS UNABLE TO BE DUPLICATED HOWEVER, THE ANTI THEFT ELECTRICAL SYSTEM WAS UPDATED. THE MANUFACTURER WAS MADE AWARE THAT THE TAIL PIPE RELEASED A BLACK POWDER AND THE MANUFACTURER ADVISED THE CONTACT THAT THE BLACK POWDER WAS A NORMAL PHENOMENON THAT THEY WERE AWARE OF. THE CONTACT WAS ADVISED BY THE MANUFACTURER THAT THEY WERE WORKING ON ISSUING A REMEDY FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000 AND THE CURRENT MILEAGE WAS 12,100.

8/29/2012

AFTER ONLY 18 MONTHS AND 28,000 MILES OF LEASING MY CAR FROM HYUNDAI I COULD HEAR THE FRONT DRIVERS SIDE WHEEL WAS MAKING SOME KIND OF CLICKING SOUND. AFTER INSPECTING THE TIRE, WHICH IS A KUMHO BRAND, I NOTICED THAT THE INSIDE OF THE TIRE HAD A LONG NARROW THREAD OF RUBBER HANGING FROM IT. I CALLED FOR THE CAR TO BE TOWED TO MY LOCAL HYUNDAI DEALERSHIP (VALENCIA HYUNDAI). WHEN THE MAINTENANCE DEPARTMENT ([XXX]) TOLD ME THAT BOTH FRONT TIRES WERE VERY WORN AND NEED REPLACING I EXPECTED AFTER SUCH A SHORT PERIOD OF TIME THAT THEY WOULD BE COVERED BY THE WARRANTY. APPARENTLY, THEY ARE ONLY COVERED BY THE MANUFACTURERS WARRANTY. I CALLED KUMHO TIRES WHO INFORMED ME THAT THE WARRANTY ONLY COVERS DEFECTS AND ACCORDING TO HYUNDAI THERE WAS NO DEFECT JUST WEAR AND TARE. THE POINT I'M TRYING TO MAKE IS THAT MAYBE HYUNDAI SHOULD NOT BE USING KUMHO TIRES IN THE FIRST PLACE AS THEY ARE OBVIOUSLY NOT VERY GOOD TIRES. I MADE A COMPLAINT TO HYUNDAI AND SUGGESTED THAT THEY OUGHT TO AT LEAST GO SPLITS WITH ME ON THE COST OF THE REPLACEMENT TIRES, ALTHOUGH I THINK THAT WAS TOO GENEROUS OF ME, I THINK THEY SHOULD REPLACE THEM FOR FREE. SO NOW I'M WAITING TO HEAR BACK FROM THE COMPLAINTS DEPARTMENT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

9/27/2013

CAR PURCHASED NEW IN 2011. ME - 50+ FEMALE, HAVE DRIVEN 18K MILES IN 30 MONTHS. CURRENT MILEAGE APPROX 18,800. BLOWN KUMHO FRONT PASSENGER TIRE AT 35 MPH - RIM AND TIRE REPLACED BY DEALER AT MY COST IN AUG 2013 AT 14K MILEAGE. JAN-FEB 2014, REPEATED VISITS TO DEALER DUE TO TIRES LOSING AIR. FEB 21, 2014, BACK PASSENGER TIRE REPLACED BY DEALER AT MY COST DUE TO BUBBLING AND ROTATED TO FRONT. (AUG REPLACEMENT RIM AND TIRE NOW ON BACK PASSENGER SIDE). DEALER STATES TIRE RATED FOR 60K MILES. DEALER STATES ALL TIRES THOROUGHLY EXAMINED AND GOOD TO GO. COST FROM AUG TO FEB $1000 FOR TWO TIRES AND RIMS. EIGHT DAYS LATER, HAVE DRIVEN 50-60 MILES ONLY SINCE VISIT TO DEALER. ON MAR 1, 2014 (SAT), BACK PASSENGER TIRE FLAT, CAR TOWED TO DEALER ON MAR 3 (MON). DEALER SAYS BACK RIM (REPLACED IN AUGUST) NEEDS TO BE REPLACED AGAIN BUT TIRE IS FINE (????), ALSO NEED FRONT LEFT TIRE DUE TO BUBBLING. WILL COST ANOTHER $800. TOTAL OF NEARLY $2000 IN RIMS AND TIRES IN 6 MONTHS ON A CAR WITH 18000 MILES. CALLS TO HYUNDAI. THEY ARE "WORKING ON IT" BUT DEALER IS NOT RESPONDING TO SPECIFIC QUESTIONS. MECHANIC AT DEALER BLAMES THE ROAD. HOW CAN A RIM BE BENT IN A WEEK BUT THE TIRE IS OKAY???? CALL TO KUMHO REGARDING TIRES. TIRES ARE NOT RATED FOR ANY MILEAGE. LIE #1 FROM DEALER - SAID TIRES RATED AT 60K. CURRENTLY IN RENTAL CAR AT MY COST WHILE HYUNDAI AND DEALER PLAY GAMES. SERIOUSLY CONTEMPLATING GETTING AN ATTORNEY INVOLVED. I AM PROVIDING PERSONAL INFORMATION REQUIRED BY THIS WEBSITE AND EXPRESSLY STATE I DO NOT WISH TO BE CONTACTED WITH ANY OFFERS, INFORMATION, ETC. EITHER BY EMAIL OR PHONE AND DO NOT GIVE PERMISSION TO HAVE MY INFORMATION GIVEN TO ANY THIRD PARTIES. *TR

3/4/2014

VEHICLE HAD STRONG SMELL OF FUEL INSIDE THE VEHICLE. NO VISIBLE LEAKS UNDER THE VEHICLE. CALLED THE HENDERSON HYUNDAI SERVICE DEPARTMENT AND WAS TOLD THAT I NEED TO LEAVE THE A/C CONTROLS ON RE-CIRCULATE TO MINIMIZE THE CONDITION. THE FUMES WERE OVERWHELMING, CLOSE TO HOME SO DROVE IT HOME WITH ALL WINDOWS OPEN TO VENT THE SMELL. CALLED ROADSIDE ASSISTANCE AND HAD VEHICLE TOWED TO DEALERSHIP FOR REPAIRS. PICKED UP VEHICLE NEXT DAY AND THE DEALER DID NOTHING, SAID THIS WAS NORMAL, AND TO RUN THE RE-CIRCULATE AS TOLD BEFORE. SPOKE WITH SERVICE MANAGER AT HENDERSON HYUNDAI WHO GAVE ME A TWO PAGE DOCUMENT THAT STATED " SEVERAL FACTORS MUST BE PRESENT AT THE SAME TIME IN ORDER FOR THIS TO OCCUR. SOME EXAMPLES OF THESE CONDITIONS ARE, HIGH AMBIENT TEMPERATURE (100F +), HIGH ALTITUDE, POOR FUEL QUALITY, LOW FUEL LEVEL IN THE GAS TANK, EXTENDED IDLING, SLOW TRAFFIC OR STOP AND GO DRIVING. FUEL ODOR UNDER THESE EXTREME CONDITIONS IS NORMAL AND DOES NOT INDICATE A DEFECT WITH THE VEHICLE" I THEN STATED THAT THEY SHOULD INFORM THE BUYER PRIOR TO PURCHASE, AS ALL OF THESE CONDITIONS EXIST IN THE LAS VEGAS AREA FOR 4 MONTHS OF THE YEAR. I ALSO BROUGHT UP THE POSSIBILITY OF THE CAR HAVING THE A/C ON WHILE IN AN EXTENDED IDLE SITUATION, AND THE OPERATOR NOT KNOWING THIS, THEN GETTING IN THE CAR AND LIGHTING A CIGARETTE WITHOUT BEING AWARE OF THE ISSUE, AND POSSIBLY CAUSING A FIRE, THE SERVICE MANAGER SAID THAT YES, THAT COULD HAPPEN. I HAVE THE COMPLETE TWO PAGE DOCUMENT FROM HYUNDAI IF YOU WOULD LIKE A COPY OF WHAT I WAS GIVEN, AS MOST OF THE EXTREME CONDITIONS NOTED ARE A DAILY OCCURRENCE DURING THE SUMMER MONTHS IN LAS VEGAS, I CANNOT BELIEVE THAT THEY WOULD EVEN SELL THIS VEHICLE. I WAS ALSO TOLD THAT THIS IS BECAUSE THE CHARCOAL CANNISTER ON THE EMISSION SYSTEM CANNOT HANDLE THE AMOUNT OF VAPOR PRODUCED. I ALSO SUGGESTED ROUTING THE VENT TO ANOTHER LOCATION. *TR

6/4/2012

MY DAUGHTERS CAR WHICH WE BOUGHT 2 YEARS AGO, WITH ABOUT 41.000 MILES ON IT . THIS PROBLEM HAS BEEN GOING ON FOR THE LAST 9 MONTHS . IT STARTS AND RUNS . BUT WHEN YOU PUT IT IN GEAR WILL RUN WHILE TAKING OFF. THEN ALL OF SUDDEN CHUGG OR DIES OR NO POWER,STARTS RIGHT BACK UP AND DOES IT AGAIN . IT WILL DO THIS EVENING SLOWING DOWN OR AT A LIGHT TO STOP .IT DOES THIS SEVERAL TIMES AND WILL RUN ROUGH .THEN COMES OUT OF IT AND RUNS OK OR TAKES 10 MINS TO START .THEN WHEN YOU START IT YOU HAVE TO HOLD ACCELERATOR TO THE FLOOR. NO CODES GOES INTO LIMP MODE .JUST SPENT $1000.OO FOR ENGINE MECHANICAL FUEL PUMP 3 MONTHS AGO .NO CODES .DEALERSHIP CAN'T FIND ANYTHING WRONG, AFTER DRIVING IT 3 TIMES . THEN AS SOON AS WE LEAVE THE DEALERSHIP IT RUNS ROUGH AGAIN . OF COURSE THEY CLOSED AFTER WE LEFT .REPLACED COUPLE OTHER ENGINE PARTS FOR SAME PROBLEM PRIOR TO THIS . I GUESS THERE IS NO ONE THAT WORKS ON CARS WITHOUT JUST USING A COMPUTER ONLY . YOU WOULD THINK HYUNDAI WOULD DO SOMETHING ABOUT THIS !!! I CAN WORK ON OLDER CARS NO PROBLEM . THIS IS BECOMING A LEMON LAW CAR IN MY OPINION .!!! YOU WOULD THINK OUR GOVERNMENT WOULD DO SOMETHING ABOUT THIS . THIS IS AND ACCIDENT WAITING TO HAPPEN ON THE ROAD TO SOMEONE .

9/29/2018

NEW VEHICLE WAS PARKED ON THE STREET. AT 8:00 AM I WAS INFORMED BY A FELLOW WORKER THAT IT APPEARED MY VEHICLE WAS DAMAGED AND THERE WAS GLASS ALL OVER IT. I FOUND THAT THE SKYLIGHT HAD BURST UPWARD AND OUTWARD. IT WAS ABOUT 80 DEGREES AT THE TIME. THE DAY BEFORE WAS ABOVE 90 DEGREES AND THE VEHICLE WAS PARKED IN SAME LOCATION, WITHOUT INCIDENT. I CALLED DEALER WHO REFERRED ME TO NATIONAL SERVICE. THEY CAME AND TOWED CAR TO ANOTHER DEALER CLOSER TO HOME. DAY 8 AND DEALER CLAIMS TO HAVE REPLACED GLASS, SIDE RAILS AND NOW NEEDS TO REPLACE DEFLECTOR THAT ALL WERE DAMAGED. SAYS SOONEST REPAIR TO COMPLETE JULY 2ND PM. *TR UPDATED 8/14/12 *CN UPDATED 08/15/12

6/29/2012

I WAS DRIVING MY HYUNDAI VELOSTER ON A SMOOTH PAVED HWY, GOING ABOUT 60 MILES/HR, ON A SUNNY DAY, SUN SHADE OPEN/ MOONROOF CLOSED WHEN THE MOONROOF EXPLODED (IMPLODED). THERE WERE NO OTHER VEHICLES NEAR ME AND NO DEBRIS IN THE ROADWAY. THE EXPLOSION WAS EXTREMELY LOUD, SENDING SHATTERED GLASS THROUGHOUT THE CAR, IN MY CLOTHES AND HAIR. THANKFULLY MY 2 YR OLD GRAND DAUGHTER WAS NOT IN HER CAR SEAT IN THE REAR, SHE PROBABLY WOULD HAVE LOST HER EYESIGHT OR WORSE. THE EXPLOSION WAS SO LOUD, IT SOUNDED LIKE A TRUCK RAN INTO THE CAR. I CLOSED MY EYES FOR A FEW SECONDS BECAUSE OF THE GLASS FALLING DOWN ON ME. I'M NOT SURE HOW I WAS ABLE TO KEEP FROM LOSING CONTROL OF THE STEERING. I WAS TERRIFIED AND STILL HAVE NOT WANTED TO DRIVE THE CAR SINCE. *TR

10/23/2012

I WAS DRIVING, MAKING A LEFT HAND TURN FROM A STOP LIGHT AND THEN HEARD A VERY LOUD BANG! THE SUNROOF ABOVE ME THEN SHATTERED AND FELL ALL OVER ME, THE CAR, AND OUTSIDE. I PULLED OVER TO INSPECT THE CAUSE AND SEE THE DAMAGE. THERE WASN'T A SIGN OF WHY IT HAPPENED (ROCK OR ANYTHING OF THE SORT), BUT I HAD SHARDS OF GLASS IN THE TOP OF MY HEAD, BACK DOWN THE INSIDE OF MY SHIRT, AND THE GLASS STILL HANGING WAS FLYING OFF. THANKFULLY I HAD SUNGLASSES ON, OR ELSE SOMETHING WOULD HAVE FLOWN INTO MY EYES. ACTUALLY HAVE A SCRATCH FROM THE INCIDENT ON MY NEW PRESCRIPTION SUNGLASSES NOW. I RESEARCHED A POSSIBLE ISSUE OR RECALL AND CAME ACROSS A FEW POSTINGS WITH THE EXACT SAME ISSUE! I HEARD GOOD AND BAD STORIES ON HOW IT WAS RESOLVED, BUT ITS SCARY NONETHELESS. THIS HAPPENED TODAY AND AM SECOND GUESSING A SUNROOF, ALTHOUGH I'VE ALWAYS WANTED ONE. IF THIS IS STARTING TO BECOME A KNOWN ISSUE WITH A NEW MODEL, I HOPE ITS TREATED WITH CAUTION AND SWIFTNESS. PLEASE CALL OR EMAIL ME IF YOU HAVE ANY QUESTIONS. *TR UPDATED 08/15/12*LJ

8/3/2012

TL* THE CONTACT OWNS A 2012 HYUNDAI VELOSTER. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE CONTACT NOTICED THE GLASS ROOF HAD SHATTERED AND GLASS WAS SCATTERED ON THE GROUND. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO STATED THAT THE FAILURE WAS NOT A RECALL ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL, BUT THAT THE MATTER WOULD BE INVESTIGATED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 97,000.

6/8/2016

I WAS DRIVING ON THE 10 FREEWAY GOING WEST IN TONOPAUGH, ARIZONA. I HEARD A HUGE EXPLOSION AND DID NOT KNOW WHAT HAPPENED...IF I WAS BEING SHOT AT; THE CAR EXPLODED, A BOMB WENT OFF OR WHAT. THE SUNROOF WAS CLOSED AND IN MY HYSTERICAL POSITION, I SEE GLASS FLYING ALL OVER THE ENTIRE CAR...I HAD TO GET OVER SEVERAL LANES TO GET OFF THE FREEWAY...I'M NOT SURE HOW I GOT THE COMPOSURE TO DO THIS...HOWEVER, I DID GET TO THE SIDE OF THE FREEWAY. THE FACT THAT I WAS NOT KILLED; OR KILLED SOMEONE WITH THIS EXPLOSION OF NOT ONLY GLASS, BUT THE PARTS TO THE SUNROOF IS A MIRACLE. I AM NOW IN THERAPY WITH PDST. THIS CAR WAS A RECALL CAR THAT I PURCHASED TWO WEEKS PRIOR TO THE ACCIDENT. IT WAS RECALLED FOR SHATTERING SUNROOF GLASS...HOWEVER, HYUNDAI SAID THAT MY CAR WAS NOT PART OF THE RECALL. THE DAMAGES CAME TO OVER $10,000. *TR

6/25/2014

TL* THE CONTACT OWNS A 2012 HYUNDAI VELOSTER. WHILE DRIVING APPROXIMATELY 60 MPH, THE FRONT WHEELS SEIZED AND THE ELECTRONIC STABILITY CONTROL INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO TITUS-WILL HYUNDAI (888-287-9396, LOCATED AT 2255 CARRIAGE LOOP SW, OLYMPIA, WA 98502), BUT NO FAILURE WAS FOUND. THE CONTACT CALLED THE MANUFACTURER AND THE CONTACT WAS PLACED ON A FIVE DAY WAITING LIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000. THE VIN WAS NOT PROVIDED.

1/11/2019

THE VEHICLE DANGEROUSLY FISHTAILS WHEN HITTING A BUMP, FROM THE SIZE OF A SMALL POTHOLE TO LARGER CRACKS IN THE ROAD. SOMETIMES THE FISHTAIL IS SO ABRUPT IT FEELS AS THOUGH THE CAR IS GOING INTO THE OTHER LANE, THOUGH IT'S NOT THAT DRAMATIC, IT DOES MOVE YOUR VEHICLE TRAVEL TO ONE SIDE OR THE OTHER, CHANGING FROM YOUR ORIGINAL POSITION IN THE LANE. THE REAR SUSPENSION NEEDS TO BE FIXED IN SOME WAY SO THAT THE VEHICLE TRAVEL IN THE REAR IS NOT SO ABRUPT. I FEEL AS THOUGH THIS COULD DEFINITELY CAUSE YOU TO LOSE CONTROL AND WRECK THE VEHICLE. *TR

4/5/2015

STEERING WHEEL CLICKS AND VIBRATES DURING TURNS & LANE CHANGES. THIS ISSUE IS HIGHLY DANGEROUS & HAS PROBABLY CAUSED WRECKS. I BELIEVE THAT THE ISSUE IS IN THE PLASTIC PARTS USED. THE SUSPENSION & STRUTS ARE IN NEED OF REPLACEMENT CAR IS 5 YEARS OLD, BOUGHT NEW OFF SHOW ROOM FLOOR 2/14.2013. CAR HAS 80000 MILES AND IS ON THE SECOND SET OF LOW PROFILE TIRES. I FOLLOW THE MAINTENANCE GUIDE IN THE MANUAL.

10/13/2018

THE SPEEDOMETER DOES NOT TELL YOU THE SPEED YOU ARE ACTUALLY GOING IT IS OFF 4 MILES AN HOUR AT 20 THEN 5 MILES AT 40 AND 6 MILES AT 60 AND 7 MILES AT75 MPH AND SO ON UP TO 15 OFF AT 140 MPH YOU HAVE TO DRIVE FASTER THAN YOU ARE SUPPOSE TO GO THE ACTUAL SPEED LIMIT THIS IS VERY DIFFICULTY TO KEEP TRACK OF AS I AM A DISABLED VETERAN WHO BOUGHT THIS CAR TO GET BACK AND FORTH 300 MILES TO MEDICAL APPTMENTS.I AM HAVING PROBLEMS GETTING HYUNDAI TO FIX THIS THEY REPLACED THE SPEEDOMETER UNIT WITH A NEW ONE AND NOW THE ODOMETER IS OFF BY 3641 MILES. THEY ARE TELLING ME THAT THE SPEEDOMETER IS WITHIN ACCEPTABLE LIMITS IF IT IS 5%OFF BUT IT IS MORE LIKE 9 TO 12 % OFF AND THEY ARE NOT LISTENING TO ME AND ARE UNWILLING TO HELP RESOLVE THE ISSUE. HOW DO I GET THIS FIXED AS I KNOW THIS IS A SAFETY HAZARD AND THEY REFUSE TO HELP ME OR TO EXCHANGE THE NEW CAR? *TR

12/9/2011

THERE IS ONE SERIOUS SAFETY DEFECT WITH THIS CAR, THE SIDE MIRROR ADJUSTMENTS (IN PARTICULAR THE PASSENGER'S SIDE). THE DEALERSHIP HAS NOT BEEN ABLE TO PROPERLY ADJUST THE MIRROR AND THEY STATED THAT THE LIMITED ADJUSTABLE WAS "JUST HOW IT WAS DESIGNED." THEREFORE, I WOULD LIKE THIS RESEARCHED FURTHER AND CORRECTIVE ACTIONS TAKEN. THIS CAR IS NOT AS SAFE AS IT SHOULD BE. SPECIFICALLY, WHEN A TALL, LARGER PERSON HAS THE SEAT SET IN THE FAR BACK POSITION, AND SITS UP FAIRLY HIGH, THE RIGHT SIDE MIRROR CANNOT BE PROPERLY ADJUSTED, AND IN COMBINATION WITH THE REAR VIEW MIRRORS AND THE LEFT SIDE MIRROR, IT CREATES "BLIND SPOTS," AND, IN PARTICULAR, A VERY LARGE "BLIND SPOT" TO THE RIGHT--VERY DANGEROUS WHEN CHANGING LANES OR PASSING! *TR

4/23/2012

WHILE APPROACHING A TRAFFIC CIRCLE, THE DRIVER SLOWED THE CAR FROM 30 MPH TO ABOUT 15 MPH FOR TRAFFIC SEQUENCING. WHEN THE ACCELERATOR WAS PRESSED, THE RPM INCREASED TO ABOUT 6000, BUT THE CAR DID NOT ACCELERATE FOR 3-5 SECONDS, WHICH CAUSED ONCOMING CARS TO SWERVE TO AVOID A COLLISION. A SIMILAR SITUATION DEVELOPED SEVERAL WEEKS LATER WHEN MERGING FROM ONE FREEWAY ONTO ANOTHER. SEVERAL MECHANICS HAVE TERMED THIS SITUATION AS A "FALSE NEUTRAL," WHERE THE COMPUTER CONTROLS ATTEMPT TO DETERMINE INTO WHICH GEAR TO DOWNSHIFT, IN ORDER TO MAXIMIZE ACCELERATION TORQUE. WHATEVER IT IS, ALTHOUGH HYUNDAI MECHANICS SAY IT'S "NORMAL," I THINK IT IS UNSAFE AND THE PROBLEM MUST BE ADDRESSED. TIMELY AND RELIABLE ACCELERATION SHOULD BE A GIVEN IN ANY NEW VEHICLE. THE VEHICLE HAS A DUAL-CLUTCH TRANSMISSION, WHICH THE SERVICE MANAGER AT THE DEALER STATED WAS SUSCEPTIBLE TO THE DELAYED ACCELERATION, BUT WAS NORMAL. UPDATED IVOQ 05/22/12 *TR

4/26/2012

BEGINNING IN FEBRUARY, NOTICED BRAKE DUST SMELL COMING FROM THE DRIVER'S SIDE REAR WHEEL. UPON INSPECTION FOUND THAT THE PARKING BRAKE LINKAGE WAS STICKING IN THE "ON" POSITION WHEN THE PARKING BRAKE LEVER WAS RELEASED. AT THE SAME TIME EXPERIENCED A SMALL PULL TO THE LEFT AND A NOTICEABLE LOSS IN M.P.G. A TRIP TO THE LOCAL HYUNDAI SERVICE DEPARTMENT CONFIRMED THAT THE RIGHT REAR CALIPER WAS STICKING. I WAS TOLD THAT THE PROBLEM WAS ONLY FOR THE "DEFECTIVE" DRIVERS SIDE AND IT WAS A MANUFACTURING PROBLEM. THE REPAIR HAPPENED IN MARCH AND SEEMED TO BE WORKING FINE AT THAT TIME. IN APRIL, A "BANG" SOUND STATED TO BE HEARD WHEN RELEASING THE PARKING AND DRIVING AWAY AFTER SITTING OVER NIGHT. THIS "BANG" SOUND STATED AS AN ONLY ONCE A WEEK PROBLEM TO NOW AN EVERY DAY PROBLEM. I HAVE LOOKED AND CONFIRMED THAT NOW "BOTH" REAR CALIPERS ARE STICKING UPON RELEASING THE BRAKE IN THE MORNING. THE PROBLEM IS STILL HAPPING AND NOW BRAKING WHILE DRIVING IS STARTING TO BECOME INCONSISTENT. SOMETIMES THE CAR BRAKES FINE, OTHER TIMES THE CAR SEEMS TO HAVE A NOTICEABLE "WEAK" BRAKING FUNCTION (INCREASING STOPPING DISTANCE). UPON LOOKING UP PROBLEM ON THE INTERNET, I DISCOVERED THAT MANY OTHER OWNERS OF 2012 VELOSTERS ARE HAVING THE SAME PROBLEM. THE PROBLEM SEEMS TO BE FOR OWNERS IN NORTHERN PART OF THE NORTH AMERICA WHERE DIRTY/ SALTY ROADS ARE SEEN (I LIVE IN VERMONT). MY CONCERN IS THAT THE BRAKING SYSTEM WAS NOT DESIGN TO DEAL WITH THESE CONDITIONS AND CORROSION IS AFFECTING THE FUNCTION OF THE REAR BRAKING SYSTEM. I'M ALSO CONCERNED THAT HYUNDAI MOTOR COMPANY IS NOT COMING UP WITH A SOLUTION AND IS JUST REPLACING THE SAME DEFECTIVE CALIPER WITH ANOTHER ONE. *TR

5/5/2012

ON SATURDAY, 9/8, I NOTICED THE PARKING BRAKE LEVER HAD LOST TENSION WHEN I FIRST STARTED THE CAR, AND AFTER RUNNING ERRANDS AND PARKING AFTERWARD, NOTICED A STRONG, "OZONE-Y" ODOR COMING FROM THE CAR, BUT WASN'T SURE FROM WHERE. I DROVE MORE A LITTLE MORE OVER THE WEEKEND AND NOTICED THE SMELL AGAIN, PLUS ACCORDING TO THE CAR'S MPG READOUT ON THE TRIP COMPUTER, THE FUEL MILEAGE WAS MUCH LOWER THAN USUAL BY 5-10 MPG. ON MONDAY, 9/10, TWO DAYS AFTER FIRST NOTICING THE SMELL AND PARKING BRAKE ISSUE BUT NOT REALIZING WHAT THE PROBLEM WAS, I DROVE THE CAR TO AND FROM WORK IN COMMUTE TRAFFIC (APPROX. 13 MILES EACH WAY). WHEN I PARKED THE CAR AFTER THE COMMUTE HOME AFTER WORK, THE BURNING SMELL WAS MUCH STRONGER, AND CLEARLY COMING FROM LEFT REAR BRAKE. UPON INSPECTION, I NOTICED LIGHT SMOKE COMING FROM PAD/ROTOR, LOTS OF BRAKE DUST, AND EVIDENCE OF GROOVING ON ROTOR, SO OBVIOUSLY THE BRAKE WAS STICKING OR DRAGGING ON THE ROTOR. I CALLED MY SERVICE DEALERSHIP RIGHT AWAY (HYUNDAI OF SEATTLE), WHO TOOK THE PROBLEM SERIOUSLY AND SAID "CALL HYUNDAI ROADSIDE ASSISTANCE TO HAVE THE CAR TOWED TO THE DEALERSHIP ON A FLATBED TRUCK; DON'T DRIVE THE CAR." IT WAS TOWED TO THE DEALERSHIP THE NEXT DAY, AND DIAGNOSED WITH A LEFT REAR BRAKE CALIPER FAILURE CAUSING THE PADS TO STICK TO THE ROTORS. A NEW PART WAS ORDERED AND THE CAR REPAIRED BY SATURDAY, 9/15. THE SERVICE ADVISOR AT THE DEALERSHIP CLAIMED TO HAVE NEVER HEARD OF THIS PROBLEM BEFORE, BUT I HAVE SINCE READ ON A WEBSITE DEVOTED TO THIS SPECIFIC MODEL, VELOSTER.ORG, THAT A NUMBER OF OTHER 2012 VELOSTER OWNERS HAVE HAD THE SAME PROBLEM. THIS SEEMS A COMMON DEFECT AND CLEARLY A SAFETY ISSUE THAT HYUNDAI NEEDS TO ADDRESS AND DEALERSHIPS MADE AWARE OF. *TR

9/17/2012

THERE SEEMS TO BE A PROBLEM WITH ADJUSTING THE VELOSTER SIDE MIRRORS SO THEY SWING FAR ENOUGH OUT FOR TALL DRIVERS. ONLINE FORUMS INDICATE A NUMBER OF DRIVERS WITH THIS COMPLAINT. MY DEALER BASICALLY SAYS "LIVE WITH IT" BUT WITH THE BLIND SPOTS ON THIS CAR, THAT IS NOT A SAFE ANSWER. DRIVERS (5'10" AND UP) NEED TO BE ABLE TO SAFELY SEE WHAT IS FORWARD OF THE REAR BUMPER OF THE VEHICLE AND CAN'T. *TR

11/8/2012

CPSC#I1310578A. 2012 HYUNDAI VELOSTER. THE CONSUMER STATED THAT SHE WAS HAVING PROBLEMS WITH THE DRIVERS SEAT BELT. *LN THE CONSUMER STATED THE DRIVERS SEAT BELT HAS AN ADJUSTABLE GUIDE. SHE WAS ABLE TO ADJUST IT TO FIT ACROSS HER SHOULDER. HOWEVER, WHEN SHE MOVED, IT WOULD CHOSE A NEW POSITION, AND NOT GO BACK, WHICH FORCED THE SEAT BELT ACROSS HER NECK. WHEN SHE HIT THE BRAKE, THE POSITIONER MOVED THE BELT ACROSS HER NECK.

1/31/2013

CAR HAS STALLED WHILE DRIVING. SOMETIMES IT WILL NOT GO INTO GEAR. OTHER TIMES IT ONLY GOES INTO FIRST GEAR. HAD TO MOVE IT TO NEUTRAL THEN BACK TO DRIVE TO GET IT TO WORK. OTHER TIMES, HAD TO TURN IT OFF COMPLETELY AND BACK ON TO GET IT TO WORK. THIS PROBLEM NEARLY GOT ME IN AN ACCIDENT WHEN IT HAPPENED WHILE ENTERING A HIGHWAY. ALSO, SOMETIMES IN FIRST GEAR THE CAR WILL "CHUGG". IT WILL STRUGGLE TO ACCELERATE AND HAVE A JERKING/CHUGGING FEEL. AFTER A COUPLE VISITS TO HYUNDAI, THEY HAVE FAILED TO FIGURE OUT THE PROBLEM. *TR

2/19/2013

TL* THE CONTACT OWNS A 2012 HYUNDAI VELOSTER. THE CONTACT STATED THAT THE PARKING BRAKE BECAME INOPERABLE AND THE VEHICLE WOULD CONTINUE TO ROLL WHEN PARKED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE DEALER. BOTH TECHNICIANS DIAGNOSED THAT THE REAR CALIPERS WERE FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V567000 (BRAKES). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 62,000.

7/1/2015

TL* THE CONTACT OWNS A 2012 HYUNDAI VELOSTER. THE CONTACT STATED THAT THE HEADLIGHT BULBS BURNED OUT OFTEN. ALSO, WHILE IDLING AT A STOP, THE VEHICLE JERKED, LOST POWER, AND SHUT OFF WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE CONTACT ALSO STATED THAT THE VEHICLE ACCELERATED AUTOMATICALLY IN INTERVALS AND THE ENGINE MADE A KNOCKING SOUND. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE OPERATED AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND REFERRED THE CONTACT TO THE DEALER. THE FAILURES WERE NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

4/25/2017

TL* THE CONTACT OWNS A 2012 HYUNDAI VELOSTER. THE CONTACT STATED THAT WHILE LOADING THE GROCERIES INTO THE VEHICLE, THE HATCH-BACK FELL ON THE CONTACT'S BACK. THE CONTACT SUSTAINED AN INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. THE CONTACT CALLED THE DEALER AT: THE HYUNDAI OF WESTLEY CHAPEL, WESTLEY CHAPEL, FL, WHERE IT WAS STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS CALLED AND THE CONTACT WAS PUT ON HOLD BUT A REPRESENTATIVE DID NOT RETURN TO THE LINE. THE FAILURE MILEAGE WAS ABOUT 55,000.

6/6/2017