2012 Hyundai Genesis Owner Complaints

IN 2011 I LEASED A 2012 HYUNDAI GENESIS. ON JANUARY 25.2013 WHEN MY CAR SUDDENLY STOPPED. I CALLED AAA, THEY CAME OUT AND DID A DIAGNOSTIC CHECK ON MY BATTERY AND TOLD ME IT WAS FINE, THAT SOMETHING IN THE COMPUTER, MOST LIKELY THE ALTERNATOR WAS DRAINING THE BATTERY. ON JUNE 9TH 2013 WHILE DRIVING MY VEHICLE IN TRAFFIC AT APPROXIMATELY 50 MPH MY VEHICLE COMPLETELY SHUT DOWN. I CAME TO A STOP AND IT STARTED UP AGAIN. I PROCEEDED TO DRIVE APPROXIMATELY 3 MORE MILES AT 45 MPH, MY VEHICLE AGAIN COMPLETELY SHUT DOWN, NO STEERING NO BRAKES. AFTER COMING TO A COMPLETE STOP I PROCEEDED TO THE NEAREST SERVICE STATION AND AGAIN CONTACTED AAA. THEY CAME OUT, DID A CHECK ON MY BATTERY AND TOLD ME THE SAME THING, SOMETHING IN THE SYSTEM IS DRAINING THE BATTERY. ON JULY 8TH 2013 IT HAPPENED AGAIN. AAA CAME OUT JUMP STARTED MY CAR AND ADVISED ME TO TAKE IT TO THE DEALERSHIP. I DROVE MY CAR TO PLANET HYUNDAI ON .W. SAHARA AVE. IN LAS VEGAS, NEVADA AND TOLD THEM OF MY PROBLEM, I LEFT THE VEHICLE WITH THEM. THE NEXT DAY THEY TOLD ME THAT THEY REPLACED THE BATTERY. I MADE THEM AWARE OF THE STALLING IN TRAFFIC ISSUE WEEKS BEFORE, I SPOKE WITH A CERTIFIED TECH WHO TOLD ME IT WAS ABSOLUTELY NOT A BATTERY ISSUE AND THAT PERSON CALLED HYUNDAI SERVICE DEPARTMENT AND TOLD THEM THE SAME THING. I CONTACTED HYUNDAI CUSTOMER SERVICE AND SPOKE WITH JACQUELINE WHO AFTER CONFERRING WITH PLANET HYUNDAI TOLD ME THEY WERE UNABLE TO DUPLICATE THE PROBLEM AND THEY COULD DO NOTHING. TO WORK WITH THE DEALERSHIP. THE HEAD OF THE SERVICE DEPT. TOLD ME THAT THE GENESIS HAS A SOPHISTICATED COMPUTER AND THESE THINGS COULD HAPPEN, THEY TESTED THE CAR AND COULD FIND NOTHING AND WOULD PROVIDE NO FURTHER EXPLANATION.. I TOLD HYUNDAI CUSTOMER SERVICE THAT THIS IS A SAFETY ISSUE,. HYUNDAI PROVIDED ME WITH A CASE FILE # 5871296, I REQUESTED THEY SEND IT TO ME. *TR

7/10/2013

THE COMMON DENOMINATOR FOR WHAT I EXPERIENCED HAS BEEN THAT THE CAR IS MOVING SLOWLY, 5-20 MPH (7TH OR 8TH GEAR), AND YOU FLOOR THE ACCELERATOR WHILE CHANGING THE LANE (TO MERGE QUICKLY). ALL THAT HAPPENS FOR 1-2 SECONDS IS THAT THE CAR COASTS AT THE SPEED YOU WERE GOING (ABSOLUTELY NO POWER IS APPLIED TO THE WHEELS), AND YOU SEE THE REVS GOING UP AND THE TRANSMISSION SHIFTING TO A LOWER AND LOWER GEAR (BUT NOT SENDING ANY OF THAT POWER TO THE WHEELS), UNTIL IT GETS TO THE 2ND OR 3RD GEAR AND THEN YOUR HEAD SNAPS BACK AS IT ACCELERATES VERY QUICKLY (BUT 2 SECONDS TOO LATE). SO INSTEAD OF THE EXPECTED TAKEOFF YOU GET 2 SECONDS OF COASTING WHILE THE CAR IN THE LANE THAT YOU GOT INTO IS GETTING UNCOMFORTABLY CLOSE AND HAS TO BRAKE TO PREVENT AN ACCIDENT. THIS IS EXTREMELY DANGEROUS AND UNEXPECTED. *TR

11/9/2013

BACK UP CAMERA DID NOT FUNCTION WHEN VEHICLE WAS PUT IN REVERSE. BACK UP CAMERA CAME ON WHEN VEHICLE WAS PUT IN DRIVE AND STAYED ON FOR A BLOCK OR SO WHILE CAR WAS DRIVEN FORWARD. GPS MAP THEN WAS ACTIVATED, BUT DISPLAY FROZE, THEN ENTIRE SCREEN WENT BLANK. VIDEO SYSTEM THEN RE-BOOTED ITSELF. THIS WAS REPEATED SEVERAL TIMES BEFORE THE GPS STAYED ON THE VIDEO SCREEN AS IT IS DESIGNED TO FUNCTION. THE INTERMITTENT OPERATION OF THE GPS WAS DISTRACTING AND COULD HAVE RESULTED IN THE DRIVER NOT BEING ABLE TO VIEW DRIVING DIRECTIONS. *TR

8/19/2012

THE LCD INFORMATION DISPLAY LOCATED BETWEEN THE SPEEDOMETER AND TACH IS TOO DIM TO READ DURING THE DAY UNLESS THE CAR IS IN THE SHADE. THIS CREATES A SAFETY HAZARD SINCE CERTAIN INFO IS NECESSARY WHILE DRIVING AND CANNOT BE SEEN UNDER THE STATED CONDITIONS. THE BRIGHTNESS CANNOT BE ADJUSTED. I HAVE CONTACTED HYUNDAI AND THEY RECOGNIZE THE PROBLEM BUT SAID THERE IS NO REPAIR AVAILABLE. IT IS POSSIBLE THIS ONLY APPLIES TO THE 2012 NON-RSPEC 5.0 MODEL SINCE I HAVE TALKED TO OTHER OWNERS WITH THE RSPEC AND THEY DON'T HAVE THE PROBLEM. OTHER SIMILAR MODELS ON MY DEALER'S LOT HAVE THE SAME PROBLEM. PLEASE REPLY, THANKS. *TR

10/6/2012

AUTO HOLD TECHNOLOGY FEATURE FAILED AT A STOP LIGHT. WHEN ON, AUTO HOLD ILLUMINATES WHITE, AND GREEN WHEN IT IS ACTIVELY HOLDING THE VEHICLE IN PLACE, WITHOUT THE NEED TO DEPRESS BRAKE PEDAL. ON A STOP LIGHT CAR JERKED FORWARD AND THE AUTO HOLD ILLUMINATION TURNED ORANGE IN COLOR FROM GREEN. AUTO HOLD FEATURE WOULD NOT RESET EVEN WHEN RESTARTING VEHICLE. DEALERSHIP WAS ABLE TO RESET, CITING A SHORTAGE IN THE AUTO-HOLD UNIT, WITH A REPLACEMENT PART ORDERED. POTENTIALLY DANGEROUS IF THERE WAS ANYONE IN FRONT OF THE VEHICLE AT THE TIME OF FAILURE, AS IT COULD OF RESULTED IN A POTENTIAL INJURY. *TR

1/4/2013

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT WHILE SHIFTING FROM REVERSE TO DRIVE, THE VEHICLE CONTINUED TO DRIVE IN REVERSE. THE VEHICLE WAS RESTARTED AND FUNCTIONED NORMALLY. THE VEHICLE WAS LATER TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 90. THE CURRENT MILEAGE WAS APPROXIMATELY 100.

1/29/2013

WHEN DRIVING ON FREEWAY AT 65MPH THE ENGINE MISSED THEN STALLED. I LOST POWER STEERING AND POWER BRAKES. MULTIPLE WARNING LIGHTS ON. DEALER IS NOT FINDING ANYTHING USING COMPUTER DIAGNOSTICS. LOSS OF STEERING AND BRAKES AT HIGH SPEEDS IS NOT GOOD!!!!

8/5/2015

MY WIFE AND I HAVE A 2012 HYUNDAI GENESIS 3.8 SEDAN. MY WIFE IS THE PRIMARY DRIVER. SHE CAME HOME ONE EVENING AND TOLD ME THAT THE CAR FAILED TO STOP AND WENT INTO THE INTERSECTION AS SHE ATTEMPTED TO STOP FOR A RED TRAFFIC SIGNAL. I IMMEDIATELY DROVE THE CAR DOWN THE STREET AND OBSERVED THAT YOU HAD TO PUMP THE BRAKES TO STOP AND THE PEDAL WENT TO THE FLOOR. I ADDED SOME BRAKE FLUID AND PUMPED THE BRAKES. I DROVE THE CARE THE NEXT FEW DAYS AND NOTICED THAT OVER TIME THE SAME THING HAPPENED WITH THE PEDAL GOING TO THE FLOOR. I TOOK THE CAR TO MY MECHANIC AND HAD ALL THE BRAKES CHANGED. THAT COST ME OVER $320.00. THE MECHANIC ADVISED ME THAT THE CAR HAD A FAULTY MASTER CYLINDER. TO SHORTEN THE STORY. DUE TO THE DEALER COST OF FROM $275.00 TO $365.00 FOR A MASTER CYLINDER. I BOUGHT 2 ONLINE AND 1 AT OREILLY AUTO PARTS. I SPENT $105.00, $81, AND $79.00 FOR EACH RESPECTIVELY. EACH TIME THE MECHANIC ADVISED ME THAT THE WERE NOT COMPATIBLE. HE WAS SO CONFLICTED BY THE PROCESS ADVISED ME TO TAKE THE CARE TO THE DEALER AND TOLD ME THAT WITH ONLY 91000 MILES AND A WELL MAINTAINED 4 YEAR OLD CAR, IT IS UNHEARD OF FOR A MASTER CYLINDER TO BE FAULTY. I CONTACTED HYUNDAI AND WAS TOLD THERE WAS NO RECALL NOR WAS MY VEHICLE COVERED BY MY FACTORY WARRANTEE. I AM A RETIRED AUTO THEFT OFFICER SO I DECIDED TO CHECK WITH NHTSA FOR COMPLAINTS AND RECALLS. I AM POSITIVE THAT THIS RECALL APPLIES TO MY CAR. I HAVE HAD THE SAME PROCESS HAPPEN TO ME REGARDING THE WINDSHIELD WIPER MOTOR. HYUNDAI WOULD NOT HELP SO I FOUND A MOTOR AT A JUNK YARD. I PAID TO HAVE IT INSTALLED. HOWEVER IT ONLY WORKS AT ONE SPEED. I WOULD LIKE IT REPLACED AND A REFUND FOR THE COST INCURRED TO FIND AND REPLACE IT. I ALSO WOULD LIKE THE BRAKING SYSTEM REPAIRED AND COMPENSATION. HYUNDAI'S RECALL NUMBER IS 114. I WOULD LIKE TO INVOKE THE LEMON LAW..

7/27/2016

THERE HAS BEEN NUMEROUS OCCASIONS WHEN MY HEADLIGHTS ARE ON AND I ENGAGE A TURN SIGNAL, BOTH HEADLIGHTS TURN-OFF FOR A PERIOD OF ABOUT 1 TO 2 SECONDS. THIS CAN BE DEADLY WHEN TRAVELING AT A SIGNIFICANT SPEED DURING HOURS OF DARKNESS. *TR

11/7/2013

THE HEADLIGHTS COMPLETELY TURN OFF FOR AROUND A SECOND WHEN TURN SIGNAL IS ENGAGED OR DISENGAGED. PROBLEM HAPPENS SPORADICALLY AND HAS ONLY BEEN OBSERVED WHEN THE HEADLIGHTS ARE IN THE ON, NOT AUTO MODE. THIS SUDDEN AND BRIEF, UNEXPECTED LACK OF VISIBILITY AT NIGHT IS DANGEROUS. *TR

11/9/2013

I WAS DRIVING AT A SPEED OF AROUND 35 TO 40 MPH ON A STREET (THAT'S NOT HIGHWAY). I WAS MAINTAINING A PROPER DISTANCE TOO FROM THE CAR IN FRONT OF ME. FOR SOME REASON THE CAR IN FRONT OF ME STOPPED SUDDENLY. I RESPONDED IMMEDIATELY, BUT THE BRAKING WAS SO SOFT AND I FELT LIKE NOTHING HAS BEEN DONE AND I BUMPED INTO THE CAR AHEAD OF ME. I REALLY THOUGHT AT THE TIME OF THE INCIDENT THAT, SOMETHING WAS NOT RIGHT, BUT DIDN'T THINK TOO MUCH INTO IT. A DAY AFTER I HEARD THESE RECALL NEWS AND I CAN NOW TOTALLY RELATE MY CASE WITH THE DESCRIPTIONS OF OTHER VICTIMS. *TR

10/22/2013

WHILE TRAVELING AT ABOUT 10MPH IN A PARKING LOT THE BRAKE PEDAL WENT TO THE FLOOR WHEN I TRIED TO STOP. THERE WAS MINIMAL BRAKING. THE BRAKES STARTED TO WORK NORMALLY AND THEN FAILED AGAIN WITHIN MINUTES. THE CAR WAS THEN TOWED TO THE DEALER. THE DEALER SAID THERE WAS NO RECALL ON MY CAR AND SO DID HYUNDAI. I RESEARCHED THE NHTSA DATA BASE AND FOUND THE RECALL RELATED TO BRAKE FAILURES IN THE GENESIS WHICH WOULD HAVE AFFECTED MY CAR. I HAVE NEVER RECEIVED A RECALL NOTICE EVEN THOUGH MY CAR WAS PRODUCED 3/24/12 AND ACCORDING TO NHTSA ALL CARS PRODUCED UP TO AND INCLUDING 3/28/12 WERE TO HAVE BEEN RECALLED . *TR

3/24/2014

CAR'S STEERING TRACKING TO THE RIGHT CONSISTENTLY AT HIGHWAY SPEED (WITHIN 5 SECONDS). TWO DEALERS BOTH CLAIM THIS TO BE NORMAL AFTER MULTIPLE VISITS. TECHNICIAN CLAIM THEIR SOP ONLY TEST AT 45MPH FOR 7 SECONDS. CORPORATE OFFICE ALSO REFUSED TO HELP. *TR

11/16/2012

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED AND THE STEERING WHEEL SEIZED. THE VEHICLE RESTARTED AND RESUMED NORMAL OPERATION. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000.

1/16/2015

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT HE ATTEMPTED TO USE THE CRUISE CONTROL FEATURE AND THE FEATURE FAILED. THE CONTACT STATED THAT HE WAS DRIVING 30 MPH AND WANTED TO ACCELERATE UP TO 40 MPH, BUT WHEN HE STOPPED ACCELERATING WITH THE SWITCH, THE VEHICLE CONTINUED TO ACCELERATE ON ITS OWN. THE CONTACT STATED THAT HE HAD TO DISENGAGE THE CRUISE CONTROL IN ORDER TO SLOW THE VEHICLE DOWN. THE VEHICLE WAS TAKEN TO THE DEALER FOR AN INSPECTION. THE DEALER TEST DROVE THE VEHICLE AND STATED THAT THERE WAS NO PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS OPERATING AS NORMAL. THE FAILURE MILEAGE WAS 200. UPDATED 7/23/12 *CN UPDATED 07/30/12

6/19/2012

AUTO HOLD TECHNOLOGY FEATURE FAILED AT A STOP LIGHT. WHEN ON, AUTO HOLD ILLUMINATES WHITE, AND GREEN WHEN IT IS ACTIVELY HOLDING THE VEHICLE IN PLACE, WITHOUT THE NEED TO DEPRESS BRAKE PEDAL. ON A STOP LIGHT CAR JERKED FORWARD AND THE AUTO HOLD ILLUMINATION TURNED ORANGE IN COLOR FROM GREEN. AUTO HOLD FEATURE WOULD NOT RESET EVEN WHEN RESTARTING VEHICLE. DEALERSHIP WAS ABLE TO RESET, CITING A SHORTAGE IN THE AUTO-HOLD UNIT, WITH A REPLACEMENT PART ORDERED. POTENTIALLY DANGEROUS IF THERE WAS ANYONE IN FRONT OF THE VEHICLE AT THE TIME OF FAILURE, AS IT COULD OF RESULTED IN A POTENTIAL INJURY. *TR

1/4/2013

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHEN THE VEHICLE WAS STARTED, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO SAFFORD HYUNDAI (LOCATED AT 7615 LOISDALE ROAD, SPRINGFIELD, VA 22150, TEL: (703) 776-9040) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HYDRAULIC ELECTRONIC CONTROL UNIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V489000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS PROVIDED CASE NUMBER: 10367277. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.

6/27/2017

WHILE DRIVING THE CAR TO WORK I NOTICED THAT THE BRAKES SUDDENLY WENT SOFT. THE CAR WOULD SLOW DOWN WHEN I HIT THE PEDAL BUT IN ORDER TO STOP THE CAR I HAD TO NEARLY PRESS THE BRAKE PEDAL TO THE FLOOR. LATER IN THE SAME DRIVE THE BRAKES FUNCTIONED NORMALLY. I DIDN'T NOTICE ANOTHER PROBLEM WITH THE BRAKES FOR AT LEAST A WEEK UNTIL MY DAUGHTER DROVE THE CAR AND NEARLY HIT SOMEONE BECAUSE THE BRAKES DID NOT STOP AS SHE EXPECTED. I NOTICED THAT IF I PUMPED THE BRAKE PEDAL THE PRESSURE WOULD RETURN FOR A WHILE BUT THEN IT WOULD GO SOFT AGAIN ONCE I DROVE IT AND THE PEDAL IS PRESSED. AT THE POINT THE PRESSURE WOULD NOT RETURN CONSISTENTLY AND IT WAS QUESTIONABLE IF THE CAR WOULD STOP I TOOK IT TO THE DEALERSHIP. THE SERVICE DEPARTMENT INFORMED ME THAT THE ABS MODULE HAS FAILED AND THAT IT WOULD BE A MATTER OF TIME BEFORE MY BRAKES WOULD TOTALLY FAIL. THERE WAS NO INDICATION OF THE ABS MODULE FAILING. NO ABS LIGHT; NO BRAKE LIGHT; NO CHECK ENGINE LIGHT. FOR THIS TO AFFECT THE SAFETY SYSTEM OF THE CAR I WOULD EXPECT THERE TO BE SOME TYPE OF INDICATION OF FAILURE. THE DEALER INFORMED ME THAT THE MODULE IS $2200 FOR REPLACEMENT! THE CAR IS ONLY 5 YEARS OLD WHY WOULD THE ABS MODULE FAIL IN SUCH A RELATIVELY NEW VEHICLE?

7/5/2017

CAR'S STEERING TRACKING TO THE RIGHT CONSISTENTLY AT HIGHWAY SPEED (WITHIN 5 SECONDS). TWO DEALERS BOTH CLAIM THIS TO BE NORMAL AFTER MULTIPLE VISITS. TECHNICIAN CLAIM THEIR SOP ONLY TEST AT 45MPH FOR 7 SECONDS. CORPORATE OFFICE ALSO REFUSED TO HELP. *TR

11/16/2012

TIRE WEAR UNEVEN, RIGHT FRONT PASSENGER WORST. CONSTANT SEVERE PULL TO THE RIGHT ABLE TO CHANGE LANES TO RIGHT WITHOUT HANDS ON STEERING WHEEL. AND VERY MINIMAL PULL TO LEFT AT TIMES WHILE DRIVING ON HIGHWAY (MOST NOTABLE) AND CITY STREETS. WHILE DRIVING FEELS LIKE CAR BOTTOMS OUT OVER BUMPS/HOLES OR ON CITY STREETS/HIGHWAYS WITH ROUGH ROAD SINCE PURCHASED IN 2012. CANNOT ADJUST ALIGNMENT ON RIGHT SIDE, RIGHT CAMBER ALWAYS NEGATIVE AND TOLD NO FIX FOR THIS AND CAUSE FOR EXCESSIVE WEAR ON TIRE AND PULLING TO RIGHT. PAINT CHIPPING UNDERNEATH DRIVER SIDE DOOR ON BODY. BOTTOMING OUT AND TIRE PULLING TO RIGHT FIRST LOOKED AT ON 11/21/2012.

12/16/2015

WHILE DRIVING DOWN INTERSTATE HEARD LOUD NOISE UNDER CAR. FIVE MILES LATER I PARKED CAR IN DRIVEWAY, AND STARTED SMELLING GAS, LOOKED UNDER CAR AND FOUND QUARTER SIZE HOLE IN GAS TANK, THE TANK SHOULD HAVE SHIELD AROUND IT TO PREVENT THIS. THE EXHAUST PIPE RUNS NEXT TO GAS TANK WHICH COULD CAUSE CAR TO BURST INTO FLAMES. IF NOT FULL SHIELD AT LEAST DIVERTER PLATE IN FRONT OF GAS TANK. COST OF NEW FUEL TANK RUNS AROUND $500.00 AND ONLY DEALER HAVE IT. *TR

5/2/2013

AN ALARMING SMELL OF GAS FUMES COULD BE SMELLED EMANATING FROM THE DRIVER'S REAR WHEEL WELL. I TOOK IT TO THE JIM CLICK BODY SHOP THAT HAD RECENTLY REPAIRED THE CAR IN THAT AREA AND THEY FOUND NO LEAKS BUT VERIFIED THE FUMESA. THE NEXT DAY I TOOK IT TO JIM CLICK HYUNDAI AT THE AUTO MALL TO BE REPAIRED . THEY COULD NOT REPRODUCE THE PROBLEM. THE DEALER HAS REPORTED SEVERAL OCCURRENCES OF THIS TYPE. THIS IS A VERY HOT TEMP TIME HERE AS AN ASIDE. *TR

8/1/2014

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR AN UNRELATED PROBLEM WHEN THE TECHNICIAN DETECTED THAT THE REAR PASSENGER'S SIDE WHEEL RIM WAS SEVERELY BENT. ALSO, THE REAR DRIVER'S SIDE RIM WAS SLIGHTLY DAMAGED. THE FAILURE WAS CONTRIBUTED TO THE LIGHT METAL MATERIALS USED TO DESIGN THE RIMS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.

9/9/2013

THE VEHICLE WAS HIT IN THE RIGHT REAR QUARTER AND THEN IN THE FRONT, COMPLETELY DEMOLISHING THE FRONT BODY WORK. ONLY THE PASSENGER SIDE WINDOW CURTAIN AIRBAG DEPLOYED, LIKELY DUE TO THE INITIAL RIGHT REAR SIDE IMPACT. THE SOLE OCCUPANT (DRIVER) WAS NOT PROTECTED AND WAS INJURED (CRACKED PELVIS, CRACKED ORBITAL BONE, NOSE INJURY) BECAUSE THE STEERING WHEEL AIRBAG SYSTEM FAILED TO DEPLOY. THE MANUFACTURER WAS PROVIDED WITH PHOTOGRAPHIC EVIDENCE SHOWING THE ABOVE, BUT HAS DECLINED TO ADDRESS THE ISSUE BECAUSE "WE ATTEMPTED TO INSPECT YOUR VEHICLE AND BELIEVED THAT AN INSPECTION WOULD HAVE CONFIRMED THE PROPER OPERATION OF THE VEHICLE'S AIRBAG SYSTEM." THE CAR WAS SCRAPPED ALREADY AND NOT AVAILABLE FOR INSPECTION. PHOTOS PROVIDED TO THE MANUFACTURER (AND AVAILABLE TO YOU) DEMONSTRATE CLEARLY THAT THE FRONT BUMPER ASSEMBLY BODYWORK WAS COMPLETELY RIPPED OFF THE CAR, YET THE DRIVER AIRBAG DID NOT DEPLOY. THAT WOULD SEEM TO INDICATE A CATASTROPHIC FAILURE OF THAT INTENDED SAFETY FEATURE. THE MANUFACTURER'S ASSERTION ABOUT CONFIRMATION OF PROPER AIRBAG SYSTEM OPERATION IS NOT CREDIBLE IN VIEW OF THE FACTS. PLEASE RESEARCH THE INFORMATION AND MAKE SURE THAT OTHER DRIVERS ARE NOT VICTIMIZED BY INADEQUATE SAFETY ENGINEERING. *TR

2/1/2014

THE WIPERS WOULD START TO WIPE THEN STOP IN THE MIDDLE OF THE WINDSHIELD, AFTER TURNING IT ON AND OFF OVER AND OVER AGAIN (SOMETIMES UP TO 30 SECONDS OF NON-MOVEMENT), THEY FINALLY START TO MOVE AGAIN. THIS REPEATED ITSELF FOR THE ENTIRETY OF MY DRIVE TO WORK (APRX 25 MINUTES) IN THE RAIN. I NEARLY RAN INTO THE BACK OF SOMEONE BECAUSE I COULD NOT SEE ANYTHING OUT OF MY WINDSHIELD. *TR

9/2/2014

WHAT IS LIKELY A FAULTY TURN SIGNAL STALK CAUSES THE VEHICLE'S HEADLIGHTS TO EITHER FLICKER, SHUT OFF OR FLASH THE HIGH BEAMS REGARDLESS IF IT IS STATIONARY OR IN MOTION. IT MANIFESTS ITSELF IN VARIOUS WAYS; THE MOST RECENT BEING ON A 5 HOUR INTERSTATE TRIP. WHEN SIGNALING TO CHANGE LANES, THE HIGH BEAMS WOULD FLASH WHICH WOULD IN TURN DISTURB DRIVERS IN FRONT OF ME. OTHER TIMES, THE LIGHTS HAVE FLICKERED AND/OR TURNED OFF ENTIRELY FOR A BRIEF PERIOD OF TIME HINDERING NIGHT TIME VISIBILITY. FOR FURTHER REFERENCE, I WILL PROVIDE A LINK TO AN OWNER'S ONLINE FORUM WHICH DISCUSSES OTHER INDIVIDUAL'S PROBLEMS LIKE THIS: HTTP://GENESISOWNERS.COM/HYUNDAI-GENESIS-FORUM/SHOWTHREAD.PHP?T=12504&PAGE=4

10/31/2015

THE REAR CENTER SEAT BELT ANCHOR AND THE LEFT SEAT BELT ANCHOR ARE REVERSED. WHEN ONE PASSENGER FASTENS THERE SEAT BELT IT COVERS THE ANCHOR POINT FOR THE OTHER PASSENGER. THE ONLY WAY TO CONNECT BOTH IS TO TWIST THE SEAT BELTS ACROSS EACH OTHER. IN THE EVENT OF AN ACCIDENT, THE APPLIED FORCES WOULD NOT BE IN LINE WITH THE SEAT BELT ANCHOR POINTS AND WOULD MOST LIKELY NOT CONFORM TO THE INTENDED DESIGNS PARAMETERS. THE HYUNDAI DEALER HAS LOOKED AT THE PROBLEM AND AGREES THAT THE ANCHOR POINTS ARE BACKWARDS. THUS FAR HYUNDAI HAS REFUSED TO ACKNOWLEDGE THAT THERE IS ANY PROBLEM. *TR

10/13/2011

THE REAR CENTER SEAT BELT ANCHOR AND THE LEFT SEAT BELT ANCHOR ARE REVERSED. WHEN ONE PASSENGER FASTENS THEIR SEAT BELT IT COVERS THE ANCHOR POINT FOR THE OTHER PASSENGER. THE ONLY WAY TO CONNECT BOTH IS TO TWIST THE SEAT BELTS ACROSS EACH OTHER. IN THE EVENT OF AN ACCIDENT, THE APPLIED FORCES WOULD NOT BE IN LINE WITH THE SEAT BELT ANCHOR POINTS AND WOULD MOST LIKELY NOT CONFORM TO THE INTENDED DESIGNS PARAMETERS. THIS ALSO CAUSES THE SEAT BELTS TO GO ACROSS MY GRAND CHILDRENS NECKS WHEN THEY ARE IN THE BACK SEAT IN THEIR BOOSTER SEATS WHICH WOULD CAUSE THEM SERIOUS HARM IN A ACCIDENT. THE HYUNDAI DEALER HAS LOOKED AT THE PROBLEM AND AGREES THAT THE ANCHOR POINTS ARE BACKWARDS BUT THEY SAID THAT IT CANNOT BE REVERSED DUE TO THE WAY THE CAR IS DESIGNED. *TR

11/18/2011

THE VEHICLE WAS HIT IN THE RIGHT REAR QUARTER AND THEN IN THE FRONT, COMPLETELY DEMOLISHING THE FRONT BODY WORK. ONLY THE PASSENGER SIDE WINDOW CURTAIN AIRBAG DEPLOYED, LIKELY DUE TO THE INITIAL RIGHT REAR SIDE IMPACT. THE SOLE OCCUPANT (DRIVER) WAS NOT PROTECTED AND WAS INJURED (CRACKED PELVIS, CRACKED ORBITAL BONE, NOSE INJURY) BECAUSE THE STEERING WHEEL AIRBAG SYSTEM FAILED TO DEPLOY. THE MANUFACTURER WAS PROVIDED WITH PHOTOGRAPHIC EVIDENCE SHOWING THE ABOVE, BUT HAS DECLINED TO ADDRESS THE ISSUE BECAUSE "WE ATTEMPTED TO INSPECT YOUR VEHICLE AND BELIEVED THAT AN INSPECTION WOULD HAVE CONFIRMED THE PROPER OPERATION OF THE VEHICLE'S AIRBAG SYSTEM." THE CAR WAS SCRAPPED ALREADY AND NOT AVAILABLE FOR INSPECTION. PHOTOS PROVIDED TO THE MANUFACTURER (AND AVAILABLE TO YOU) DEMONSTRATE CLEARLY THAT THE FRONT BUMPER ASSEMBLY BODYWORK WAS COMPLETELY RIPPED OFF THE CAR, YET THE DRIVER AIRBAG DID NOT DEPLOY. THAT WOULD SEEM TO INDICATE A CATASTROPHIC FAILURE OF THAT INTENDED SAFETY FEATURE. THE MANUFACTURER'S ASSERTION ABOUT CONFIRMATION OF PROPER AIRBAG SYSTEM OPERATION IS NOT CREDIBLE IN VIEW OF THE FACTS. PLEASE RESEARCH THE INFORMATION AND MAKE SURE THAT OTHER DRIVERS ARE NOT VICTIMIZED BY INADEQUATE SAFETY ENGINEERING. *TR

2/1/2014

WHILE REPAIRING MY CAR THE BODY SHOP CUT THRU THE PASSENGERS SIDE AIR BAG WIRING HARNESS, AND THEN TRIED TO SPLICE IT BACK TOGETHER AND NOT TELL ANYONE. THAT DID NOT WORK. THEY NOW HAVE MY CAR AND WE HAVE BEEN WAITING SINCE FEB 24TH FOR A BACK ORDERED HARNESS FROM HYUNDAI. DO YOU HAVE ANY IDEAS WHY THIS COULD TAKE SO LONG?

4/3/2016

I HAVE HAD NO ACCIDENTS FOR OVER 20 YEARS, NOW I HAVE TWO FENDER BENDERS - REAR END COLLISIONS. THE FIRST ONE, 10/07/11, WAS AT LESS THAN OR ABOUT 5MPH AND I REMEMBER BRAKING AS USUAL BUT IT FAILED TO STOP AND REAR ENDED THE VEHICLE IN FRONT. ONLY MINOR DAMAGES DUE TO THE SPEED INVOLVED. NEXT, TODAY 11/14/11, I BRAKED WHEN A TRUCK CUT ME OFF AND MERGED ON TO THE FREEWAY FROM AN EXIT ONLY LANE AT THE LAST MINUTE, STILL IT MADE CONTACT WITH THAT TRUCK, THIS TIME MODERATE DAMAGE TO MY VEHICLE AND NONE TO THE TRUCK. THE SPEED HERE WAS ABOUT 10-15MPH. I HAVE OBSERVED THAT WHEN I PUT MY LEG ON THE BRAKE PEDAL WHILE STARTING, IT GOES DOWN A LITTLE BIT WHICH MAY BE NORMAL, BUT, I AM AFRAID THAT SUCH A TRAVEL / PLY COULD HAVE HAPPENED DURING THE ABOVE TWO COLLISIONS BECAUSE I COULD NOT BELIEVE THAT IT TRAVELED EVEN AFTER I SLAMMED ON THE BRAKES. *TR

11/14/2011

2012 HYUNDAI GENESIS. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE SYSTEM RECALL. *SMD THE CONSUMER WANTED TO VOICE HIS CONCERN ABOUT THE RECALL THAT WAS ANNOUNCED, AND HOW THE DOT 3 BRAKE FLUID WAS SUSPECTED OF CAUSING CONTAMINATION OF THE HECA. THE CONSUMER STATED HIS BRAKE FLUID WAS REPLACED WITH DOT 4 WHEN HYUNDAI PERFORMED THE TSB. HOWEVER, THE SAME HECA UNIT REMAINED IN HIS VEHICLE. THE NEW RECALL STATED FOR VEHICLES MANUFACTURER AFTER JUNE 1, 2010 DEALERS WOULD FLUSH THE HECU ASSEMBLY/VALVES AND BRAKE SYSTEM USING HYUNDAI'S DEALER DIAGNOSTIC TOOL AND CHANGE THE BRAKE FLUID WITH FLUID CONTAINING ADDITIONAL CORROSION INHIBITOR ADDITIVE. THE RECALL MADE NO MENTION ON INSPECTING THE HECU INTERNALS FOR CORROSION. THE CONSUMER WOULD LIKE TO KNOW, HOW CAN HYUNDAI ASSURE HIM THAT HIS HECU HAS NO CORROSION, EVEN IN THE SLIGHTEST MEASUREMENT.

11/18/2013

THE COMMON DENOMINATOR FOR WHAT I EXPERIENCED HAS BEEN THAT THE CAR IS MOVING SLOWLY, 5-20 MPH (7TH OR 8TH GEAR), AND YOU FLOOR THE ACCELERATOR WHILE CHANGING THE LANE (TO MERGE QUICKLY). ALL THAT HAPPENS FOR 1-2 SECONDS IS THAT THE CAR COASTS AT THE SPEED YOU WERE GOING (ABSOLUTELY NO POWER IS APPLIED TO THE WHEELS), AND YOU SEE THE REVS GOING UP AND THE TRANSMISSION SHIFTING TO A LOWER AND LOWER GEAR (BUT NOT SENDING ANY OF THAT POWER TO THE WHEELS), UNTIL IT GETS TO THE 2ND OR 3RD GEAR AND THEN YOUR HEAD SNAPS BACK AS IT ACCELERATES VERY QUICKLY (BUT 2 SECONDS TOO LATE). SO INSTEAD OF THE EXPECTED TAKEOFF YOU GET 2 SECONDS OF COASTING WHILE THE CAR IN THE LANE THAT YOU GOT INTO IS GETTING UNCOMFORTABLY CLOSE AND HAS TO BRAKE TO PREVENT AN ACCIDENT. THIS IS EXTREMELY DANGEROUS AND UNEXPECTED. *TR

11/9/2013

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE ATTEMPTING TO MAKE A RIGHT TURN AT 5 MPH, THE VEHICLE STALLED AND CAUSED THE POWER STEERING TO SEIZE. THE BRAKES FAILED AND THE BATTERY AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE FAILURE OCCURRED TWO ADDITIONAL TIMES. DURING THE LAST OCCURRENCE, THE VEHICLE WAS PUSHED TO A PARKING LOT. A TOW COMPANY WAS CALLED, BUT THE VEHICLE RESTARTED ON ITS OWN. THE VEHICLE WAS NOT TOWED, AND WAS DRIVEN BACK HOME. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.

9/28/2017

THE BRAKE PEDAL GOES COMPLETELY TO THE FLOOR. BRAKES ACT AS IF FAILING. DEALER DIAGNOSED BRAKE MASTER CYLINDER DEFECT, REQUIRING REPLACEMENT OF THE MASTER CYLINDER. MILEAGE ONLY 67,000 MILES.

12/31/2016

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED, BUT IT REQUIRED AN EXTENDED BRAKING DISTANCE IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS CONFIRMED THAT THE BRAKES WERE SOFT; HOWEVER, NO FURTHER REPAIR DIAGNOSTICS WERE PROVIDED. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 13V489000 (SERVICE BRAKES, HYDRAULIC). HARRISONBURG HYUNDAI (2811 S MAIN ST, HARRISONBURG, VA) WAS CALLED AND STATED THAT THE VIN WAS EXCLUDED FROM THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 77,086. *TT CONSUMER STATED BRAKE PEDAL IS VERY SOFT AND MUST PRESS ENTIRELY TO THE FLOOR TO STOP VEHICLE. IT OCCURRED VERY RAPIDLY, NO LEAD UP TO PROBLEM. DEALERSHIP DRAINED THE BRAKE FLUID AND RESET EACH VALE IN THE ABS SYSTEM. THIS HAS THE BRAKES WORKING NORMAL AGAIN. HOWEVER, THE DEALERSHIP SAID THIS MAY NOT BE A PERMANENT FIX. UPDATED 10/12/18*JB

7/12/2018

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT HE ATTEMPTED TO USE THE CRUISE CONTROL FEATURE AND THE FEATURE FAILED. THE CONTACT STATED THAT HE WAS DRIVING 30 MPH AND WANTED TO ACCELERATE UP TO 40 MPH, BUT WHEN HE STOPPED ACCELERATING WITH THE SWITCH, THE VEHICLE CONTINUED TO ACCELERATE ON ITS OWN. THE CONTACT STATED THAT HE HAD TO DISENGAGE THE CRUISE CONTROL IN ORDER TO SLOW THE VEHICLE DOWN. THE VEHICLE WAS TAKEN TO THE DEALER FOR AN INSPECTION. THE DEALER TEST DROVE THE VEHICLE AND STATED THAT THERE WAS NO PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS OPERATING AS NORMAL. THE FAILURE MILEAGE WAS 200. UPDATED 7/23/12 *CN UPDATED 07/30/12

6/19/2012

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT THE CRUISE CONTROL WAS NOT ENGAGING AND DISENGAGING PROPERLY. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,200. UPDATED 03/10/15*LJ UPDATED 9/12/2017*CN

12/31/2014

HAVE A WHITISH, GREY CONDENSATION CREEPING UP ABOUT 3" FROM THE LOWER PART OF THE WINDSHIELD AND ALSO ON THE DRIVER SIDE DOOR WINDOWS, FRONT AND BACK AND THE REAR WINDOW. ACTUALLY LOOKS LIKE MOLD. *JS AT THE DEALERSHIP, CHECKED OUT 5 OTHER GENESIS, THEY ALL HAD THE SAME PROBLEM. NO OTHER MODEL OF HYUNDAI'S HAD THIS PROBLEM. THIS MOLDY LOOKING CONDENSATION/MOISTURE IS INSIDE THE WINDOW ITSELF, NOT TOUCHABLE ON EITHER SIDE OF WINDOW. AFTER DRIVING FOR A WHILE THE MOLDY APPEARANCE SUBSIDES AND THE WINDOWS APPEAR LIKE DOUBLE PANE WINDOWS WITH A BROKEN SEAL.

3/19/2012

VERY BAD KNOCKING WITH MANUAL TRANSMISSION. THIS OCCURRED WHILE CLUTCH PEDAL WAS DISENGAGED AND TRANSMISSION IN NEUTRAL. *JS

4/21/2012

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A CONVENIENCE THREE BLINK TURN SIGNAL FEATURE THAT DID NOT ALLOW FOR TURN SIGNAL BLINKS TO BE CHOSEN BETWEEN ONE, TWO OR THREE BLINKS; LIKE THE REST OF THE CONVENIENCE FEATURES USUALLY FUNCTION. THE CONTACT STATED THAT AFTER TURNING THE CONVENIENCE TURN SIGNAL FEATURE ON, THERE WAS NO OPTION TO CANCEL THE TURN SIGNAL AFTER HE HAD REALIZED THERE WAS NO NEED FOR TURNING. THE CONTACT STATED THAT THE TURN SIGNAL BLINKED THREE TIMES EVEN AFTER HE HAD THE FEATURE IN LOCK POSITION AND SELECTED TO CANCEL. THE FAILURE MILEAGE WAS 600 AND THE CURRENT MILEAGE WAS 8,900. UPDATED 08/28/12*LJ UPDATED 8/31/2012 *JS THE CONSUMER STATED THERE IS NO WAY TO MANUALLY CANCEL POSTION A TURN SIGNAL IMMEDIATELY. POSITION B'S 1.8 SECOND ACTIVATION IS TOO LONG AND DOES NOT WORK. THERE IS NO WAY TO CHANGE FROM 3 BLINKS TO 1 OR 2. UPDATED 09/4/2012 *JS

6/20/2012

BACK UP CAMERA DID NOT FUNCTION WHEN VEHICLE WAS PUT IN REVERSE. BACK UP CAMERA CAME ON WHEN VEHICLE WAS PUT IN DRIVE AND STAYED ON FOR A BLOCK OR SO WHILE CAR WAS DRIVEN FORWARD. GPS MAP THEN WAS ACTIVATED, BUT DISPLAY FROZE, THEN ENTIRE SCREEN WENT BLANK. VIDEO SYSTEM THEN RE-BOOTED ITSELF. THIS WAS REPEATED SEVERAL TIMES BEFORE THE GPS STAYED ON THE VIDEO SCREEN AS IT IS DESIGNED TO FUNCTION. THE INTERMITTENT OPERATION OF THE GPS WAS DISTRACTING AND COULD HAVE RESULTED IN THE DRIVER NOT BEING ABLE TO VIEW DRIVING DIRECTIONS. *TR

8/19/2012

2012 HYUNDAI GENESIS. CONSUMER WRITES IN REGARDS TO DEFECTIVE UNIBODY *TGW THE CONSUMER STATED SHE HEARD A SQUEAKING NOISE COMING FROM THE SIDE OF THE VEHICLE WHEN DRIVING ON SIDE ROADS AT 5- 30 MPH. THE DEALER STATED THE CAUSE WAS FROM POOR WELDING ON THE UNIBODY BRACE OF THE VEHICLE. THE DEALER WAS NOT ABLE TO REPAIR THE VEHICLE, NOR HAD THEY EVER SEEN SUCH A ROBOTIC WELD DEFECT ON ANY OTHER VEHICLE THEY SERVICED BEFORE. THEREFORE, THEY HAD TO SEND THE VEHICLE TO A BODY SHOP, TO DRILL OUT AND RE-SEAL THE BODY SEAM AND RE-FINISH IT.

9/19/2012

2012 GENESIS R-SPEC: BLUETOOTH "UNPAIRS" OR DISCONNECTS FROM MY CELLPHONE AND REFUSES TO ALLOW ME TO RECONNECT. THIS TAKES MY ATTENTION OFF THE ROAD WHILE I FIDDLE WITH IT TO NO AVAIL. THE AGENCY WILL RECONNECT IT TO MY PHONE BUT THE CONNECTION DISAPPEARS WITHIN 2 DAYS. I'M CONCERNED FOR MY SAFETY AND THAT OF OTHERS WHILE I TRY TO RECONNECTED OR "PAIR" MY CELLPHONE. *TR

1/22/2013

THE VEHICLE WAS HIT IN THE RIGHT REAR QUARTER AND THEN IN THE FRONT, COMPLETELY DEMOLISHING THE FRONT BODY WORK. ONLY THE PASSENGER SIDE WINDOW CURTAIN AIRBAG DEPLOYED, LIKELY DUE TO THE INITIAL RIGHT REAR SIDE IMPACT. THE SOLE OCCUPANT (DRIVER) WAS NOT PROTECTED AND WAS INJURED (CRACKED PELVIS, CRACKED ORBITAL BONE, NOSE INJURY) BECAUSE THE STEERING WHEEL AIRBAG SYSTEM FAILED TO DEPLOY. THE MANUFACTURER WAS PROVIDED WITH PHOTOGRAPHIC EVIDENCE SHOWING THE ABOVE, BUT HAS DECLINED TO ADDRESS THE ISSUE BECAUSE "WE ATTEMPTED TO INSPECT YOUR VEHICLE AND BELIEVED THAT AN INSPECTION WOULD HAVE CONFIRMED THE PROPER OPERATION OF THE VEHICLE'S AIRBAG SYSTEM." THE CAR WAS SCRAPPED ALREADY AND NOT AVAILABLE FOR INSPECTION. PHOTOS PROVIDED TO THE MANUFACTURER (AND AVAILABLE TO YOU) DEMONSTRATE CLEARLY THAT THE FRONT BUMPER ASSEMBLY BODYWORK WAS COMPLETELY RIPPED OFF THE CAR, YET THE DRIVER AIRBAG DID NOT DEPLOY. THAT WOULD SEEM TO INDICATE A CATASTROPHIC FAILURE OF THAT INTENDED SAFETY FEATURE. THE MANUFACTURER'S ASSERTION ABOUT CONFIRMATION OF PROPER AIRBAG SYSTEM OPERATION IS NOT CREDIBLE IN VIEW OF THE FACTS. PLEASE RESEARCH THE INFORMATION AND MAKE SURE THAT OTHER DRIVERS ARE NOT VICTIMIZED BY INADEQUATE SAFETY ENGINEERING. *TR

2/1/2014

THE SET POSITION OF THE SEAT WONT GO TO THE POSITION THE PUT IT ON AND THA SEAT GET STOCK FOR 10 TO 20 MINUTE AND THEN YOU CAN STAR MOVE AGAIN

8/20/2017

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING APPROXIMATELY 70 MPH, THE ENGINE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED. IN ADDITION, THE FUEL GAUGE FAILED TO ACCURATELY DISPLAY THE CORRECT FUEL LEVEL. SOUTHERN STATES HYUNDAI OF RALEIGH IN RALEIGH, NORTH CAROLINA WAS MADE AWARE OF THE FAILURE AND REQUESTED THAT THE CONTACT SCHEDULE A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000.

6/20/2018

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE STALLED. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO RESTART AND OPERATE NORMALLY AFTER SHIFTING INTO PARK. WHILE DRIVING AT LOW SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO BOB HOWARD HYUNDAI (613 SW 74TH ST, OKLAHOMA CITY, OK 73139, (405) 634-8900), BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 66,629.

6/28/2018

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE THE CONTACT WAS ATTEMPTING TO PLACE THE VEHICLE IN DRIVE AND RELEASE THE PARKING BRAKE, THE VEHICLE MADE A LOUD ABNORMAL NOISE. THE VEHICLE WAS TOWED TO SPORT DURST HYUNDAI (4507 DURHAM-CHAPEL HILL BLVD, DURHAM, NC 27707 (919) 251-5996) WHERE THE CONTACT WAS INFORMED THAT THE MOTOR FOR THE ELECTRONIC PARKING BRAKE NEEDED TO BE REPLACED AND THE BRAKES WERE FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 129,000.

11/20/2018