2011 Hyundai Genesis Coupe Owner Complaints

The contact owns a 2011 Hyundai Genesis Coupe. The contact stated that while driving at an undisclosed speed, the brake pedal went to the floorboard while depressed. The contact firmly depressed the brake pedal to stop the vehicle. The contact changed the brake fluid; however, the failure recurred. The contact related the failure to NHTSA Campaign Number: 13V489000 (Service Brakes, Hydraulics). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.

3/2/2023

The contact owns a 2011 Hyundai Genesis Coupe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

11/8/2023

THIS HAS HAPPENED A TOTAL OF 4 TIMES SINCE I HAVE OWNED THE CAR. THE FIRST HAPPENED A FEW MONTHS AFTER PURCHASING THE CAR, WHEN TRYING TO STOP FROM 40MPH AT A RED LIGHT. THE BRAKES FAILED AND I RAN THE RED LIGHT AVOIDING ANY ACCIDENT. I DROVE APPROXIMATELY 25 MORE MILES WITH NO OCCURRENCE THE REST OF THE WAY HOME. NEXT MORNING WHEN DRIVING INTO THE GAS STATION AS I HIT THE DRIVEWAY ENTRANCE APPROXIMATELY 15MPH I WAS BRAKING AND THEN BRAKES WENT TO THE FLOOR AND I HAD TO PUMP THE BRAKES SEVERAL TIMES BEFORE THE PRESSURE CAME BACK AND I FINALLY STOPPED. I TURNED AROUND DROVE IT TO THE DEALER WITH NO OTHER ISSUES ALONG THE 8 MILE DRIVE. DEALER CHECKED ALL NORMAL ISSUES DROVE IT THEMSELVES AND WERE NOT ABLE TO FIND ?DUPLICATE THE COMPLAINT?. APPROXIMATELY 8 MONTHS LATER AFTER DRIVING 25 MILES ON THE FREEWAY I WAS EXITING MY EXIT TO WORK SLOWING DOWN AT APPROXIMATELY 30MPH WHILE BRAKING AND SLOWING DOWN THE BRAKES WENT TO THE FLOOR AND ALL PRESSURE WAS LOST I PUMPED THE BRAKES AND THEY WORKED. 2 WEEKS AGO I WAS DRIVING SURFACE STREETS AND WHILE SLOWING DOWN TO MAKE A RIGHT AT A RED LIGHT AT ABOUT 30MPH THE BRAKES FAILED I HAD TO PUMP THE BRAKES AGAIN TO REGAIN PRESSURE AND I STOPPED AS I ROUNDED THE CORNER INTO THE CROSS WALK. I HAVE NOT BEEN ABLE TO GET IT INTO THE DEALER YET. I HAVE BEEN DRIVING A DIFFERENT CAR AND PARKED THIS ONE UNTIL MY SCHEDULE ALLOWS ME TO TAKE IT TO THE DEALER. I HAVE BEEN LOOKING ON THE HYUNDAI FORUMS FOR INFORMATION AND THIS APPEARS TO BE ON THE FORUMS A LOT. SEVERAL HAVE RESULTED IN ACCIDENTS, EVEN A TOTAL LOSS OF ONE PERSON?S CAR. THE FORUMS ARE SAYING THAT THERE IS A VOLUNTARY RECALL AND IT HAS TO DO WITH THE MASTER CYLINDER, DEALER REPLACES AS THE COMPLAINTS COME IN. I GUESS I WILL FIND OUT. *TR

1/26/2014

I was driving home on January 1, 2023 at 5 AM at about 60 mph on an interstate when I heard a sound come from the back of my car and then looked into the rearview mirror and smelled smoke and saw fire flames in my rear and side mirrors. I tried to use my brakes to stop my car, but the brakes would not work, so I took it out of Drive and put it into park… which slowed the car down and I was able to exit the car right before it burst into flames. The car is now a total loss.

1/5/2023

TL* THE CONTACT OWNS A 2011 HYUNDAI GENESIS COUPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE GEAR BOX SEIZED AND SHIFTED THE VEHICLE INTO NEUTRAL. THE CONTACT MENTIONED THE FAILURE WAS RECURRING WHEN DRIVING AT HIGHER SPEEDS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 34,000.

2/3/2014

I RECENTLY PURCHASED THIS CAR WITH ONLY 35000 MILES ON IT, AND THE 5TH GEAR HAD ALREADY BEEN GRINDING. ABSOLUTELY RIDICULOUS FOR A 2011 CAR TO HAVE TRANNY ISSUES THAT EARLY ON. I THEN TOOK IT TO HYUNDAI TO GET IT REPLACED UNDER WARRANTY AND THEY REPLACED IT. BUT THERE ARE 100S OF PAGES OF FORUMS THAT HAVE THE SAME ISSUE, NOW WITH ONLY 43000 MILES I CAN FEEL 5TH STARTING TO GRIND ON UPSHIFTS AGAIN... I DONT KNOW WHAT TO DO BECAUSE I DONT WANT TO REPLACE A TRANSMISSION EVERY YEAR.

2/1/2017

TL* THE CONTACT OWNS A 2011 HYUNDAI GENESIS COUPE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT CRASHED HEAD ON INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED FRACTURES TO THE STERNUM, A BRAIN HEMORRHAGE, AND WHIPLASH. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 45,000.

6/23/2014

MY WIFE WAS HIT FROM THE REAR AND PUSHED INTO A TREE DEAD CENTER. THE AIR BAG DID NOT INFLATE. SHE RECEIVED 4 BROKEN RIBS AND A BROKEN CHEST BONE SHE WAS MAKING A U TURN AND THE OTHER CAR WAS SPEEDING AND HIT HER IN THE REAR AND PUSHED HER 100 FEET ACROSS THE STREET INTO A TREE.....UPDATED 10/19/15 *BF

10/4/2015

TL* THE CONTACT OWNS A 2011 HYUNDAI GENESIS. WHILE DRIVING, THE VEHICLE FAILED TO STOP NORMALLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO THE FLOORBOARD TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V113000 (SERVICE BRAKES). THE FAILURE MILEAGE WAS UNKNOWN.

3/27/2019

MY FATHER IS CURRENTLY LOOKING AFTER MY VEHICLE AND WHILE HE WAS DOING ROUTINE CHECKS WHEN WENT TO DEPRESS THE BRAKE PETAL IT SANK ALL THE WAY TO THE FLOOR. HE LATER TOOK IT TO A MECHANIC WHO THEN BLEED THE SYSTEM A FEW TIMES ONLY TO FIND OUT THAT THE FRONT RIGHT BRAKE AND REAR LEFT BRAKE ARE OPERATING AS NORMAL. AS IT WOULD TURN OUT, HOWEVER, HYUNDAI ISSUED A RECALL FOR THIS BUT ONLY FOR THE GENESIS SEDANS AND NOT THE COUPES. HYUNDAI RECALL #114 AND NHTSA RECALL #13V489000 STATE THE BRAKE FLUID THE MANUFACTURE USES DOES NOT PROTECT THE H.E.C.U. OR HYDRAULIC ELECTRONIC CONTROL UNIT (A.K.A. ABS CONTROL UNIT) AGAINST INTERNAL CORROSION. SO THE INTERNAL VALVES WILL CORRODED AND PREVENT THE BRAKES FROM OPERATING PROPERLY. IN MY 2011 GENESIS COUPE THIS IS CURRENTLY THE ISSUE. OTHER COUPE OWNERS ARE HAVING SIMILAR ISSUES WHERE THEY CAN'T STOP THE CAR PROPER AND/OR THE BRAKE PETAL SINKS TO THE FLOOR AT RANDOM TIMES WHILE DRIVING SLOW OR AT HIGHWAY SPEEDS AND THE BRAKE DON'T OPERATE PROPERLY OR AT ALL! THE MANUFACTURE SEEMS TO BE AWARE OF THE ISSUE BUT WON'T DO ANYTHING ABOUT IT. REPLACING THE MASTER CYLINDER AND COMPLETELY BLEEDING THE SYSTEM DOESN'T HAVE ANY AFFECT FOR THE ISSUE. TO REPLACE THE UNIT, I'M LOOKING AT ROUGHLY $3,200 OF MY OWN MONEY TO REPLACE THE H.E.C.U DUE TO DEFECTIVE BRAKE FLUID THAT HAS CORRODED THE INTERNALS. THE CAR HAS BARELY BEEN DRIVEN WITH LESS ABOUT 30K MILES ON IT. THIS A GRAVE SAFETY CONCERN AND HYUNDAI NEEDS TO ADDRESS THE ISSUES FOR NOT JUST THE SEDANS BUT THE COUPES AS WELL! IF I OR THE DRIVER OF MY CAR NEEDED TO MAKE AN EMERGENCY STOP THERE IS NO TELLING IF THE BRAKES WOULD OPERATE IN THAT MOMENT AS THEY SHOULD. INJURY OR DEATH COULD OCCUR FOR NOT JUST THE DRIVER BUT OTHER CASUALTIES THAT COULD BE PREVENTED IF HYUNDAI FIXES THIS ISSUE FOR ALL HYUNDAI GENESIS COUPES. BRAKE OPERATION IS VASTLY IMPORTANT IN ALL VEHICLES. THIS PROBLEM IS SERIOUS.

4/29/2019

TL* THE CONTACT OWNS A 2011 HYUNDAI GENESIS COUPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE BECAME HARD TO STEER AS THE STEERING WHEEL SEIZED. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 8,500. THE CURRENT MILEAGE WAS 9,674. RETURNED BY USPS ON 11-13-2013. SECOND ATTEMPT ON 11-13-2013 FAILED. *KB

9/20/2013

LETTER FROM CONGRESSMAN SARBANES ON BEHALF OF CONSTITUENT RE VEHICLE SAFETY. *SMD THE CONSUMER STATED THERE WAS A METAL-ON-METAL SOUND COMING FROM THE VEHICLE AND THE STEERING WOULD BIND WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THE NOISE AND STEERING ISSUES WERE CONFIRMED. THE DEALER STATED THE PROBLEM WAS DUE TO A SEAM FAILURE ON THE CHASSIS. THE STEERING PUMP WAS REPLACED. HOWEVER, A MONTH LATER, THE PROBLEM RETURNED. *JB

4/2/2014

MY WIFE WAS HIT FROM THE REAR AND PUSHED INTO A TREE DEAD CENTER. THE AIR BAG DID NOT INFLATE. SHE RECEIVED 4 BROKEN RIBS AND A BROKEN CHEST BONE SHE WAS MAKING A U TURN AND THE OTHER CAR WAS SPEEDING AND HIT HER IN THE REAR AND PUSHED HER 100 FEET ACROSS THE STREET INTO A TREE.....UPDATED 10/19/15 *BF

10/4/2015

Part number 82655-2M000 door handle base broke. This makes it so the door cannot be opened from the outside. If I were in an accident and my door was crushed no one could open the other door to get me out. This same pet was in a safety recall for a different model of theirs.

12/15/2022

I HAD 53,000 MILES ON THE VEHICLE. DRIVING ON HIGHWAY MY STEERING WHEEL GOT STIFF AND TOOK AN EXIT. MY VEHICLE WAS IN SMOKE AND TOWED TO NEAR BY HYUNDAI SERVICE CENTER. I WAS TOLD THAT TIMING BELT GOT BROKEN AND THAT IN-TURN CAUSED DAMAGE TO ENGINE PISTONS. HYUNDAI DECLINED TO OFFER ANY ASSISTANCE, AND SAID I HAVE TO PAY FOR ALL THE REPAIRS. I HAD TO SELL THE CAR FOR A FEW HUNDRED DOLLARS, BECAUSE THEY ASKED ABOUT 7K TO FIX A REPLACEMENT ENGINE.

9/13/2019

I was driving home on January 1, 2023 at 5 AM at about 60 mph on an interstate when I heard a sound come from the back of my car and then looked into the rearview mirror and smelled smoke and saw fire flames in my rear and side mirrors. I tried to use my brakes to stop my car, but the brakes would not work, so I took it out of Drive and put it into park… which slowed the car down and I was able to exit the car right before it burst into flames. The car is now a total loss.

1/5/2023

I was driving home on January 1, 2023 at 5 AM at about 60 mph on an interstate when I heard a sound come from the back of my car and then looked into the rearview mirror and smelled smoke and saw fire flames in my rear and side mirrors. I tried to use my brakes to stop my car, but the brakes would not work, so I took it out of Drive and put it into park… which slowed the car down and I was able to exit the car right before it burst into flames. The car is now a total loss.

1/5/2023

The brake lines and fuel lines were corroded. The corrosion of the brake lines would lead to brake failure and the corrosion of the fuel lines would lead to a fire. The Hyundai dealer was the first to find the brake problem and after inspection by my mechanic, the fuel lines were also found to be corroded. I took my car in for a recall service at the dealer and after the service my brake light would illuminate when decelerating(with or without brakes being applied) .

11/28/2024

LETTER FROM CONGRESSMAN SARBANES ON BEHALF OF CONSTITUENT RE VEHICLE SAFETY. *SMD THE CONSUMER STATED THERE WAS A METAL-ON-METAL SOUND COMING FROM THE VEHICLE AND THE STEERING WOULD BIND WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THE NOISE AND STEERING ISSUES WERE CONFIRMED. THE DEALER STATED THE PROBLEM WAS DUE TO A SEAM FAILURE ON THE CHASSIS. THE STEERING PUMP WAS REPLACED. HOWEVER, A MONTH LATER, THE PROBLEM RETURNED. *JB

4/2/2014

ON HIGHWAY DRIVING AT 70MPH, STEERING WHEEL GOT STIFF AND A/C, LIGHTS TURNED-OFF. I WAS TOLD DRIVE BELT IS BROKEN/TORN-OUT. VEHICLE HAS ONLY 53000 MILES AND I BOUGHT THIS VEHICLE BRAND NEW AND FOLLOWED SERVICE SCHEDULE AT HYUNDAI DEALERSHIP. HYUNDAI IS DECLINING THE WARRANTY FOR THE BELT AND ENGINE REPAIRS. DEALERSHIP IS ASKING TO PAY 7000 OUT OF POCKET FOR REPAIRS.

9/29/2017

The contact owns a 2011 Hyundai Genesis Coupe. The contact stated while driving at an undisclosed speed during a rainstorm, there was water leaking into the interior of the vehicle through the rear windshield. The contact observed mold developing throughout the interior of the vehicle. Later, the contact stated that upon attempting to start the vehicle, there was a fuel odor inside the vehicle. After a visual inspection, the contact observed fuel leaking in the engine compartment. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the fuel rail after observing a crack in the fuel rail. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 152,000.

5/20/2024

The contact owns a 2011 Hyundai Genesis Coupe. The contact stated while driving at an undisclosed speed during a rainstorm, there was water leaking into the interior of the vehicle through the rear windshield. The contact observed mold developing throughout the interior of the vehicle. Later, the contact stated that upon attempting to start the vehicle, there was a fuel odor inside the vehicle. After a visual inspection, the contact observed fuel leaking in the engine compartment. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the fuel rail after observing a crack in the fuel rail. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 152,000.

5/20/2024