2013 GMC Acadia Owner Complaints

WHILE DROPPING OFF SOME KINDERGARTENERS AFTER A PLAYDATE, I WAS PARKED IN MY FRIENDS DRIVEWAY AND LEFT 2 CHILDREN IN THE CAR WITH THE DOORS CLOSED. AS I STOOD THERE WITH MY FRIEND NEXT TO THE CAR, I NOTICED FLAMES SHOOTING OUT THE FRONT LEFT PASSENGER TIRE. WE GOT THE KIDS OUT, THE CAR WAS FILLING WITH THICK SMOKE, AND TURNED OFF THE IGNITION. WE CALLED 911 AND THE FIRE DEPARTMENT ARRIVED WITHIN 4 MINUTES AND WERE ABLE TO PUT THE FIRE OUT AND DISABLE THE BATTERY. GM HAD THE CAR PICKED UP AND DROPPED US A BRAND NEW 2014 ACADIA A FEW WEEKS LATER AT NO CHARGE. WE WERE TOLD IT WAS AN ELECTRICAL PROBLEM WITH THE WINDSHIELD WIPERS BUT I WANTED TO BE SURE THIS INCIDENT WAS REPORTED SINCE NO ONE ASKED FOR A FORMAL REPORT. I JUST WANT TO BE SURE THIS DOESNT OCCUR TO ANY OTHER FAMILIES THAT MAY HAVE WORSE CONSEQUENCES. *TR

11/24/2013

AFTER I RETURNED HOME FROM A SHORT 5 MILE DRIVE IN THE EVENING ON 11/19/13, I SHUT OFF MY 6 MONTH OLD CAR IN THE DRIVEWAY AND SMOKE BEGAN POURING OUT OF THE HOOD AND SPARKS AND FIRE WERE COMING OUT BELOW THE ENGINE. I CALLED 911 AND BY THE TIME THEY ARRIVED ABOUT 5 MINUTES LATER IT WAS A FULL BLOWN, ROARING FIRE AND THE ENTIRE FRONT END WAS CONSUMED. MY DRIVEWAY SUFFERED BURN DAMAGE AS WELL. THANKFULLY NOBODY WAS HURT. GMC HAS BEEN AWFUL TO DEAL WITH. THEY HAVE NOT REPLACED MY VEHICLE, NOT REPAIRED MY DRIVEWAY AND HAVE STOPPED RETURNING MY CALLS. THE FIRE INSPECTOR SAID IT WAS THEIR FAULT AND THINKS IT STEMMED FROM THE HEATING ELEMENT THAT HEATS THE WINDSHIELD FLUID. THEY ARE STILL DOING MORE TESTING TO GET THE FINAL RESULTS THOUGH. I FEEL HELPLESS AND TOTALLY IGNORED BY GMC. I HAVE TRIED EVERYTHING TO GET THROUGH TO THEM AND SIMPLY TO GET MY CAR REPLACED AND MY DRIVEWAY REPAIRED BECAUSE OF THE FAULTY PRODUCT THEY SOLD ME. THEIR CUSTOMER SERVICE IS TERRIBLE AND I WILL NOW NEVER PURCHASE ANOTHER CAR FROM THEM AND WILL SPEND AS MUCH TIME AS I HAVE SHARING THIS INCIDENT WITH OTHERS CONSIDERING PURCHASING ONE OF THEIR VEHICLES. I HAVE A VIDEO OF THE WHOLE THING I AM HAPPY TO SHARE.

2/27/2014

MASSIVE AIR BAG FAILURE, NOTICE THAT ALL AIR BAGS ARE NOT FUNCTIONING. TWO FRIENDS THAT HAVE SAME VEHICLE HAVE SAME FAILURE. TOLD THAT PASSENGER WEIGHT SENSOR OR WIRING FAILURE WILL CAUSE MASSIVE FAILURE OF AIR BAGS. THIS SEAMS TO BE A SAFETY PROBLEM AND NEEDS TO BE ADDRESSED., 2 OUT OF 3 HAVING THE SAME FAILURE SEEMS EXCESSIVE AND OF NATIONAL CONCERN. PLEASE ADDRESS THIS AND LET ME KNOW I DON'T WANT MY DAUGHTER DRIVING WITHOUT PROPER AIR BAGS, TOLD COST MAY BE IN EXCESS OF $1100.00 AND THE CAR HAS APPROXIMATELY 74,000 MILES. 2ND ITEM: REAR ELECTRIC HATCH ON CLOSING HAS A LOUD CLUNK JUST BEFORE CLOSING, LAST 2 INCHES LIKE SOMETHING IS BINDING OR ABOUT TO BREAK. THIS IS A LOWER PRIORITY UNLESS IT IS POSSIBLE FOR THE HATCH TO OPEN GOING DOWN THE HIGHWAY . THE OTHER ACADIA TESTED DID NOT HAVE THE HARD CLUNK [METAL TO METAL SOUND] ON CLOSING, THIS HAS EXISTED ALMOST FROM HER NEW PURCHASE OF THE ACADIA, DEALER TOLD US NOTHING TO BE CONCERNED ABOUT THEY HAD SEEN IT BEFORE. THANK YOU FOR MAKING IT EFFECTIVE TO MAKE A SAFETY REPORT. *TR

9/1/2015

SEE ATTACHED THE CONSUMER STATED THE AIRBAG LIGHT WOULD TURN ON AND OF. THE AIRBAGS HAVE BEEN REPAIRED, BUT CONTIUED TO FAIL. *JS

4/26/2017

ALL WHEEL DRIVE TURNED OFF WHILE DRIVING UP STRAIGHT UP A HILL WITH 2-3 FEET OF SNOW. COULD NOT GET THE CAR TO MOVE IN ANY GEAR EXCEPT REVERSE. IF THERE HAD BEEN UPHILL TRAFFIC, I WOULD HAVE BEEN REAR ENDED BECAUSE IT STOPPED MOVING.

1/4/2016

GMC ACADIA SLT 2013, THIS CAR HAD PROBLEM WITH TRANSMISSION. AFTER THE DEALER CHANGE SOME PARTS INSIDE TRANSMISSION, THE CAR HAS NOT STOP LEAKING. I TOOK THE CAR BACK TO DEALER SEVERAL TIMES, MAYBE 4 TIMES TO STOP THE LEAKING. THEY HAVE NOT BE ABLE TO FIX IT. BY NOW, I DO NOT HAVE IDEA WHAT TO DO.

1/25/2017

TL* THE CONTACT OWNS A 2013 GMC ACADIA. WHILE DRIVING APPROXIMATELY 5 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE FRONT TIRES SPUN WITHOUT THE VEHICLE MOVING. THE ENGINE STABILITY AND TRACTION LIGHTS ILLUMINATED. IN ADDITION, THE CONTACT NOTICED SMOKE EMITTING FROM THE ENGINE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,800.

12/12/2014

MY VEHICLE HAS COMPLETELY SHUT OFF 4 TIMES IN THE PAST 2 YEARS WHILE DRIVING, THANK GOD THERE WAS NO ACCIDENT. ALSO MY POWER DOOR LOCKS HAVE LOCKED AND UNLOCKED REPEATEDLY BY THEMSELVES WITHOUT PRESSING ANY BUTTON IN VEHICLE OR KEY FOB. THE LOCKS WILL GO UP AND DOWN UNTIL I SHUT THE CAR OFF AND THEN RESTART. THE LOCKS HAS HAPPENED 6 TIMES. ALSO, MY ELECTRIC POWER STEERING GEAR(RACK) NEEDED TO BE REPLACED AT 30000 MILES. THERE WERE 2 RECALLS ONE FOR AIRBAGS AND ONE FOR SEATBELTS. THIS VEHICLE IS UNSAFE AND FRANKLY DANGEROUS, THANK GOD IT NEVER SHUT OFF ON A HIGHWAY. I HAVE BROUGHT IT TO TWO DIFFERENT GMC DEALER SERVICE CENTERS AND THEY CAN NOT DIAGNOSE OR RECREATE THE PROBLEM WHICH MEANS THEY CANNOT FIX THESE PROBLEMS. I DON'T KNOW IF THIS IS ISOLATED TO JUST MY VEHICLE OR THIS IS A PROBLEM RELATED TO THIS PARTICULAR MODEL AND YEAR CAR. I DO NOT FEEL SAFE DRIVING THIS CAR, PLEASE HELP US. THANK YOU. *TR

1/16/2015

AFTER I RETURNED HOME FROM A SHORT 5 MILE DRIVE IN THE EVENING ON 11/19/13, I SHUT OFF MY 6 MONTH OLD CAR IN THE DRIVEWAY AND SMOKE BEGAN POURING OUT OF THE HOOD AND SPARKS AND FIRE WERE COMING OUT BELOW THE ENGINE. I CALLED 911 AND BY THE TIME THEY ARRIVED ABOUT 5 MINUTES LATER IT WAS A FULL BLOWN, ROARING FIRE AND THE ENTIRE FRONT END WAS CONSUMED. MY DRIVEWAY SUFFERED BURN DAMAGE AS WELL. THANKFULLY NOBODY WAS HURT. GMC HAS BEEN AWFUL TO DEAL WITH. THEY HAVE NOT REPLACED MY VEHICLE, NOT REPAIRED MY DRIVEWAY AND HAVE STOPPED RETURNING MY CALLS. THE FIRE INSPECTOR SAID IT WAS THEIR FAULT AND THINKS IT STEMMED FROM THE HEATING ELEMENT THAT HEATS THE WINDSHIELD FLUID. THEY ARE STILL DOING MORE TESTING TO GET THE FINAL RESULTS THOUGH. I FEEL HELPLESS AND TOTALLY IGNORED BY GMC. I HAVE TRIED EVERYTHING TO GET THROUGH TO THEM AND SIMPLY TO GET MY CAR REPLACED AND MY DRIVEWAY REPAIRED BECAUSE OF THE FAULTY PRODUCT THEY SOLD ME. THEIR CUSTOMER SERVICE IS TERRIBLE AND I WILL NOW NEVER PURCHASE ANOTHER CAR FROM THEM AND WILL SPEND AS MUCH TIME AS I HAVE SHARING THIS INCIDENT WITH OTHERS CONSIDERING PURCHASING ONE OF THEIR VEHICLES. I HAVE A VIDEO OF THE WHOLE THING I AM HAPPY TO SHARE.

2/27/2014

I AM NOT RECEIVING COOPERATION FROM SOUTHTOWN MOTORS GMC DEALERSHIP AT 695 HIGHWAY 34 E, NEWNAN, GA 30265 IN REFERENCE TO GETTING MY RECALL FIXED. MY RECALL NOTICES 10085 AND 14187 REQUIRE IMMEDIATE ATTENTION AND SHOULD NOT BE DRIVEN WITHOUT BEING FIXED. I AM CURRENTLY IN A LEASE WITH ALLY THAT REQUIRES 18 MORE MONTHS LEASE PAYMENTS. I WOULD LIKE TO ELIMINATE MY LEASE AND RETURN THIS VEHICLE AS I DO NOT FEEL SAFE HAVING MY WIFE, MY INFANT, MY 3 YEAR OLD, AND MY 10 YEAR OLD RIDING IN THIS PARTICULAR VEHICLE. I CONTACTED ALLY AND THEY STATED I WOULD NEED TO PAY ALMOST $7000 TO BREAK THE LEASE OF MY UNSAFE GMC ACADIA. THIS IS RIDICULOUS. I CANNOT GET IT FIXED NOR GET A DIFFERENT VEHICLE WITHOUT PENALTY. THERE HAVE BEEN 13 KNOWN FATALITIES IN REGARDS TO THESE RECALLS AND GMC IS REMAINING QUIET. WHAT ELSE ARE THEY REMAINING SILENT ABOUT. I WANT OUT OF THIS LEASE IMMEDIATELY AND REQUIRE SOME COMPLIANCE FROM SOMEONE. THIS VEHICLE IS NOT SAFE AND I NEED YOUR HELP. *TR

7/16/2014

2013 GMC ACADIA. CONSUMER WRITES IN REGARDS TO HEADLIGHT PROBLEMS. *SMD THE CONSUMER STATED WHEN HE SWITCHED THE HEADLIGHTS FROM HIGH BEAM TO LOW BEAM, HE WAS ONLY ABLE TO SEE THE LOW PART OF THE ROAD, AND NOTHING BEYOND ONCOMING TRAFFIC. LOW BEAM HAS A BLOCK WALL IT DOES NOT EXTEN OUT TO SEE BEYOND WHEN YOU GO IN A DIP IN ROAD YOU CAN NOT SEE WHATS OUT IN FRONT OF YOU THIS IS A SAFETY IF A PERSON WALKING ALONG THE ROAD YOU WILL NEVER SEE THEM . THIS DOES NEED TO BE CORRECTED. RON WALOCHIK MECHANIC & AUTOBODY I OWN A 2013 GMC ACADIA THAT'S WHY I AM REPORTING THIS. *TR

3/15/2014

FRONT HEADLAMP COLLECTS WATER. LIGHT IS DISTORTED AND BLURRY TO ONCOMING TRAFFIC. BOUGHT CAR DURING A DRY SPELL FROM DEALER. AFTER A DAY OF RAIN HEADLAMP POOLS WATER AND CONDENSATION AND HASN'T BEEN DRY SINCE (6 WEEKS). DEALER WILL NOT REPLACE AND SAYS THIS IS NORMAL...IF NORMAL WHY DOESN'T THE OTHER SIDE HAVE SAME PROBLEM? A $1100. 00 FIX!

1/27/2017

MY VEHICLE HAS COMPLETELY SHUT OFF 4 TIMES IN THE PAST 2 YEARS WHILE DRIVING, THANK GOD THERE WAS NO ACCIDENT. ALSO MY POWER DOOR LOCKS HAVE LOCKED AND UNLOCKED REPEATEDLY BY THEMSELVES WITHOUT PRESSING ANY BUTTON IN VEHICLE OR KEY FOB. THE LOCKS WILL GO UP AND DOWN UNTIL I SHUT THE CAR OFF AND THEN RESTART. THE LOCKS HAS HAPPENED 6 TIMES. ALSO, MY ELECTRIC POWER STEERING GEAR(RACK) NEEDED TO BE REPLACED AT 30000 MILES. THERE WERE 2 RECALLS ONE FOR AIRBAGS AND ONE FOR SEATBELTS. THIS VEHICLE IS UNSAFE AND FRANKLY DANGEROUS, THANK GOD IT NEVER SHUT OFF ON A HIGHWAY. I HAVE BROUGHT IT TO TWO DIFFERENT GMC DEALER SERVICE CENTERS AND THEY CAN NOT DIAGNOSE OR RECREATE THE PROBLEM WHICH MEANS THEY CANNOT FIX THESE PROBLEMS. I DON'T KNOW IF THIS IS ISOLATED TO JUST MY VEHICLE OR THIS IS A PROBLEM RELATED TO THIS PARTICULAR MODEL AND YEAR CAR. I DO NOT FEEL SAFE DRIVING THIS CAR, PLEASE HELP US. THANK YOU. *TR

1/16/2015

ON MULTIPLE OCCASIONS NOW, MY CAR HAS FLASHED "TRACTION CONTROL OFF", "ENGINE POWER IS REDUCED", "SERVICE TRACTION CONTROL", "SERVICE STABILITRAK" WHILE IN MOTION AT VARIOUS SPEEDS AND HAS OCCURRED MOST RECENTLY JUST PRIOR TO A CURVE THAT CAUSED ME TO DRIVE INTO THE OPPOSITE LANE BECAUSE THE ENGINE SHUTS DOWN CAUSING NO CONTROL IN THE STEERING WHEN THESE LIGHTS COME ON. WHEN THE CAR IS AT A COMPLETE STOP, IT IS THEN PUT INTO PARK AND THE KEY IS TURNED TO THE OFF POSITION AND HAS HAD NO CONSISTENCY OF IF IT WILL RESTART OR NOT. IF THE TRACTION CONTROL SYMBOL IS STILL ON THE DISPLAY, IT WILL NOT RESTART. IT HAS BEEN INTO THE GM DEALER IT WAS PURCHASED FROM WITH SCHEDULED EVALUATION OF THE PROBLEM AND THEY STATE THERE IS NOT A PROBLEM WITH THE VEHICLE AND NO CODES STORED IN THE SYSTEM FOR THEM TO EVALUATE THIS PROBLEM. THE MALFUNCTION INDICATOR LAMP SYMBOL WILL STAY ON OR GO OFF ON ITS OWN AT NO SPECIFIC RATE. THIS IS A HUGE SAFETY CONCERN THAT HAS CAUSED MY VEHICLE TO STOP UNEXPECTEDLY WHILE DRIVING 55MPH DOWN A STATE ROUTE AND LIMITS STEERING ABILITY WHEN THIS FAILURE OCCURS CAUSING MY VEHICLE TO GO INTO THE OPOSITE LANE ON THE ROAD. I DID RECORD THE DASH INDICATOR LIGHTS AFTER THE VEHICE WAS AT A COMPLETE STOP PARTIALLY ON THE ROAD WHILE STILL IN DRIVE FOR THE DEALERSHIP SERVICE DEPARTMENT TO VIEW THESE ON THE DISPLAY AND I ALSO HAVE THE COPY OF THE SERVICE DEPARTMENT PAPER THAT DESCRIBES THERE WERE NO REPAIRS COMPLETED DUE TO NO FAILURE DURING SCHEDULED APPOINTMENT ON 2/9/17. THE MALFUNCTION INDICATOR LAMP (CHECK ENGINE LIGHT) WAS STILL ON THE DISPLAY WHEN VEHICLE DROPPED OFF IN THE EVENING BEFORE THE SCHEDULED SERVICE. UPON PICKUP ON 2/11/17 THERE WERE NO INDICATOR LIGHTS ON THE DISPLAY. I AM UNABLE TO PUT THE MPH OR ESTIMATED MILES IN THE ALLOTED SPACE ON LAST INCIDENT ON 2/15/17 SO AM ADDING HERE; I WAS DRIVING ABOUT 35MPH AND THERE WAS ABOUT 98,170 MILES.

2/16/2017

ON MULTIPLE OCCASIONS NOW, MY CAR HAS FLASHED "TRACTION CONTROL OFF", "ENGINE POWER IS REDUCED", "SERVICE TRACTION CONTROL", "SERVICE STABILITRAK" WHILE IN MOTION AT VARIOUS SPEEDS AND HAS OCCURRED MOST RECENTLY JUST PRIOR TO A CURVE THAT CAUSED ME TO DRIVE INTO THE OPPOSITE LANE BECAUSE THE ENGINE SHUTS DOWN CAUSING NO CONTROL IN THE STEERING WHEN THESE LIGHTS COME ON. WHEN THE CAR IS AT A COMPLETE STOP, IT IS THEN PUT INTO PARK AND THE KEY IS TURNED TO THE OFF POSITION AND HAS HAD NO CONSISTENCY OF IF IT WILL RESTART OR NOT. IF THE TRACTION CONTROL SYMBOL IS STILL ON THE DISPLAY, IT WILL NOT RESTART. IT HAS BEEN INTO THE GM DEALER IT WAS PURCHASED FROM WITH SCHEDULED EVALUATION OF THE PROBLEM AND THEY STATE THERE IS NOT A PROBLEM WITH THE VEHICLE AND NO CODES STORED IN THE SYSTEM FOR THEM TO EVALUATE THIS PROBLEM. THE MALFUNCTION INDICATOR LAMP SYMBOL WILL STAY ON OR GO OFF ON ITS OWN AT NO SPECIFIC RATE. THIS IS A HUGE SAFETY CONCERN THAT HAS CAUSED MY VEHICLE TO STOP UNEXPECTEDLY WHILE DRIVING 55MPH DOWN A STATE ROUTE AND LIMITS STEERING ABILITY WHEN THIS FAILURE OCCURS CAUSING MY VEHICLE TO GO INTO THE OPOSITE LANE ON THE ROAD. I DID RECORD THE DASH INDICATOR LIGHTS AFTER THE VEHICE WAS AT A COMPLETE STOP PARTIALLY ON THE ROAD WHILE STILL IN DRIVE FOR THE DEALERSHIP SERVICE DEPARTMENT TO VIEW THESE ON THE DISPLAY AND I ALSO HAVE THE COPY OF THE SERVICE DEPARTMENT PAPER THAT DESCRIBES THERE WERE NO REPAIRS COMPLETED DUE TO NO FAILURE DURING SCHEDULED APPOINTMENT ON 2/9/17. THE MALFUNCTION INDICATOR LAMP (CHECK ENGINE LIGHT) WAS STILL ON THE DISPLAY WHEN VEHICLE DROPPED OFF IN THE EVENING BEFORE THE SCHEDULED SERVICE. UPON PICKUP ON 2/11/17 THERE WERE NO INDICATOR LIGHTS ON THE DISPLAY. I AM UNABLE TO PUT THE MPH OR ESTIMATED MILES IN THE ALLOTED SPACE ON LAST INCIDENT ON 2/15/17 SO AM ADDING HERE; I WAS DRIVING ABOUT 35MPH AND THERE WAS ABOUT 98,170 MILES.

2/16/2017

WHILE DRIVING AT VARYING SPEEDS, VEHICLE'S TRACTION CONTROL POWERS OFF. AS A RESULT, THE CAR LOOSES ALL POWER, STEERING WHEEL LOCKS, AND I AM UNABLE TO STEER OR BREAK. ONCE THE CAR POWERS DOWN OR IS TURNED OFF, IT WILL RESTART. USUALLY THE ENGINE LIGHT INDICATOR WILL TURN ON. IT HAS POWERED DOWN AT IT'S PEAK FREQUENCY THREE TIMES WITHIN 10 MILES. THE ISSUE IS TOTALLY UNPREDICTABLE AND HAS HAPPENED OVER 8 TIMES TOTAL, INCLUDING ON THE HIGHWAY TRAVELING 65-70 MILES PER HOUR AND ON A NEIGHBORHOOD STREET GOING AS SLOW AS 20 MILES PER HOUR. IT HAS BEEN TAKEN TO THE GMC DEALERSHIP WHERE IT WAS PURCHASED FOR REPAIRS 4 TIMES, BEGINNING IN APRIL 2017. IT IS CURRENTLY THERE NOW (THE 4TH TIME, WAS TOWED TODAY 6/19/17;). IT IS UNSAFE TO DRIVE AS THERE IS NO WAY OF KNOWING WHEN OR WHERE THE CAR WILL LOOSE POWER. THERE IS VERY LITTLE TIME TO DO ANYTHING WHEN THE WARNING SOUND/MESSAGE APPEARS. LITERALLY, YOU MUST PRAY THAT NO ONE HITS YOU AND THAT YOU CAN COAST TO A SAFE PART OF THE ROAD (E.G., SHOULDER). THE DEALER HAS BEEN UNABLE TO DIAGNOSE THE CAUSE OR REPAIR THE VEHICLE PROPERLY. I WORK IN A CITY (ATLANTA, GA) WHERE A CAR IS NECESSARY GIVEN THE DISTANCE I DRIVE FROM HOME TO WORK EVERYDAY. I HAVE LOST VALUABLE WORK HOURS AND PEACE OF MIND WITH THIS CAR. I JUST WANT MY FAMILY TO BE SAFE WHEN DRIVING. I HAVE ALSO CALLED THE CORPORATE GMC OFFICE AND OPENED A CASE.

6/19/2017

WHILE DROPPING OFF SOME KINDERGARTENERS AFTER A PLAYDATE, I WAS PARKED IN MY FRIENDS DRIVEWAY AND LEFT 2 CHILDREN IN THE CAR WITH THE DOORS CLOSED. AS I STOOD THERE WITH MY FRIEND NEXT TO THE CAR, I NOTICED FLAMES SHOOTING OUT THE FRONT LEFT PASSENGER TIRE. WE GOT THE KIDS OUT, THE CAR WAS FILLING WITH THICK SMOKE, AND TURNED OFF THE IGNITION. WE CALLED 911 AND THE FIRE DEPARTMENT ARRIVED WITHIN 4 MINUTES AND WERE ABLE TO PUT THE FIRE OUT AND DISABLE THE BATTERY. GM HAD THE CAR PICKED UP AND DROPPED US A BRAND NEW 2014 ACADIA A FEW WEEKS LATER AT NO CHARGE. WE WERE TOLD IT WAS AN ELECTRICAL PROBLEM WITH THE WINDSHIELD WIPERS BUT I WANTED TO BE SURE THIS INCIDENT WAS REPORTED SINCE NO ONE ASKED FOR A FORMAL REPORT. I JUST WANT TO BE SURE THIS DOESNT OCCUR TO ANY OTHER FAMILIES THAT MAY HAVE WORSE CONSEQUENCES. *TR

11/24/2013

PAINT IS PEELING FROM THE HOOD OF THE VEHICLE.

10/9/2018

ON MULTIPLE OCCASIONS NOW, MY CAR HAS FLASHED "TRACTION CONTROL OFF", "ENGINE POWER IS REDUCED", "SERVICE TRACTION CONTROL", "SERVICE STABILITRAK" WHILE IN MOTION AT VARIOUS SPEEDS AND HAS OCCURRED MOST RECENTLY JUST PRIOR TO A CURVE THAT CAUSED ME TO DRIVE INTO THE OPPOSITE LANE BECAUSE THE ENGINE SHUTS DOWN CAUSING NO CONTROL IN THE STEERING WHEN THESE LIGHTS COME ON. WHEN THE CAR IS AT A COMPLETE STOP, IT IS THEN PUT INTO PARK AND THE KEY IS TURNED TO THE OFF POSITION AND HAS HAD NO CONSISTENCY OF IF IT WILL RESTART OR NOT. IF THE TRACTION CONTROL SYMBOL IS STILL ON THE DISPLAY, IT WILL NOT RESTART. IT HAS BEEN INTO THE GM DEALER IT WAS PURCHASED FROM WITH SCHEDULED EVALUATION OF THE PROBLEM AND THEY STATE THERE IS NOT A PROBLEM WITH THE VEHICLE AND NO CODES STORED IN THE SYSTEM FOR THEM TO EVALUATE THIS PROBLEM. THE MALFUNCTION INDICATOR LAMP SYMBOL WILL STAY ON OR GO OFF ON ITS OWN AT NO SPECIFIC RATE. THIS IS A HUGE SAFETY CONCERN THAT HAS CAUSED MY VEHICLE TO STOP UNEXPECTEDLY WHILE DRIVING 55MPH DOWN A STATE ROUTE AND LIMITS STEERING ABILITY WHEN THIS FAILURE OCCURS CAUSING MY VEHICLE TO GO INTO THE OPOSITE LANE ON THE ROAD. I DID RECORD THE DASH INDICATOR LIGHTS AFTER THE VEHICE WAS AT A COMPLETE STOP PARTIALLY ON THE ROAD WHILE STILL IN DRIVE FOR THE DEALERSHIP SERVICE DEPARTMENT TO VIEW THESE ON THE DISPLAY AND I ALSO HAVE THE COPY OF THE SERVICE DEPARTMENT PAPER THAT DESCRIBES THERE WERE NO REPAIRS COMPLETED DUE TO NO FAILURE DURING SCHEDULED APPOINTMENT ON 2/9/17. THE MALFUNCTION INDICATOR LAMP (CHECK ENGINE LIGHT) WAS STILL ON THE DISPLAY WHEN VEHICLE DROPPED OFF IN THE EVENING BEFORE THE SCHEDULED SERVICE. UPON PICKUP ON 2/11/17 THERE WERE NO INDICATOR LIGHTS ON THE DISPLAY. I AM UNABLE TO PUT THE MPH OR ESTIMATED MILES IN THE ALLOTED SPACE ON LAST INCIDENT ON 2/15/17 SO AM ADDING HERE; I WAS DRIVING ABOUT 35MPH AND THERE WAS ABOUT 98,170 MILES.

2/16/2017

WHILE DRIVING AT VARYING SPEEDS, VEHICLE'S TRACTION CONTROL POWERS OFF. AS A RESULT, THE CAR LOOSES ALL POWER, STEERING WHEEL LOCKS, AND I AM UNABLE TO STEER OR BREAK. ONCE THE CAR POWERS DOWN OR IS TURNED OFF, IT WILL RESTART. USUALLY THE ENGINE LIGHT INDICATOR WILL TURN ON. IT HAS POWERED DOWN AT IT'S PEAK FREQUENCY THREE TIMES WITHIN 10 MILES. THE ISSUE IS TOTALLY UNPREDICTABLE AND HAS HAPPENED OVER 8 TIMES TOTAL, INCLUDING ON THE HIGHWAY TRAVELING 65-70 MILES PER HOUR AND ON A NEIGHBORHOOD STREET GOING AS SLOW AS 20 MILES PER HOUR. IT HAS BEEN TAKEN TO THE GMC DEALERSHIP WHERE IT WAS PURCHASED FOR REPAIRS 4 TIMES, BEGINNING IN APRIL 2017. IT IS CURRENTLY THERE NOW (THE 4TH TIME, WAS TOWED TODAY 6/19/17;). IT IS UNSAFE TO DRIVE AS THERE IS NO WAY OF KNOWING WHEN OR WHERE THE CAR WILL LOOSE POWER. THERE IS VERY LITTLE TIME TO DO ANYTHING WHEN THE WARNING SOUND/MESSAGE APPEARS. LITERALLY, YOU MUST PRAY THAT NO ONE HITS YOU AND THAT YOU CAN COAST TO A SAFE PART OF THE ROAD (E.G., SHOULDER). THE DEALER HAS BEEN UNABLE TO DIAGNOSE THE CAUSE OR REPAIR THE VEHICLE PROPERLY. I WORK IN A CITY (ATLANTA, GA) WHERE A CAR IS NECESSARY GIVEN THE DISTANCE I DRIVE FROM HOME TO WORK EVERYDAY. I HAVE LOST VALUABLE WORK HOURS AND PEACE OF MIND WITH THIS CAR. I JUST WANT MY FAMILY TO BE SAFE WHEN DRIVING. I HAVE ALSO CALLED THE CORPORATE GMC OFFICE AND OPENED A CASE.

6/19/2017

I WAS COMING OFF A RED LIGHT AND WAS HIT BY ANOTHER VEHICLE ON THE DRIVERS SIDE / FRONT DRIVERS SIDE OF THE CAR. THE OTHER VEHICLE WAS DRIVING AT LEAST 55 MPH AS THAT IS THE POSTED SPEED. I HAD TWO CHILDREN IN THE BACK. ONE IN A REAR FACING CAR SEAT. THE SEAT BELTS DID NOT ENGAGE. THE CAR SEAT FLIPPED TO THE SIDE . NO SIDE OR FRONT AIR BAGS WENT OFF.

1/1/2018

SERVICE AIR BAG WARNING LITE COMES ON. DEALERSHIP ADVISES $12-1400 IN REPAIR COSTS. HAVE HAD OTHER ELECTRICAL ISSUES WITH CAR. SPENT ALMOST $1000 REPLACING WIRING HARNESS TO SIDE DETECTION. HAD TO REPLACE MOST OF DASH WIRING HARNESS DUE TO WATER DAMAGE WHICH COULDN'T DETERMINE IF MANUFACTURING ISSUE OR ACCIDENT REPAIR. THAT WAS ABOUT $3000. NOW AFTER CHECKING KELLY BLUE BOOK POTENTIAL RECALL COMES UP. DON'T KNOW IF REPORTED PRIOR OR FIXED BY PRIOR OWNER. TOO MUCH COINCIDENCE THAT COMES UP NOW AND GOES FROM PASSENGER SIDE TO NOW DRIVER SIDE.. DEALERSHIP GOT LIGHT TO GO OFF FOR A WHILE. LATE LAST FALL CAME BACK ON AGAIN.

1/9/2020

I PURCHASED A 2013 GMC ACADIA FROM CAR MAX ON FEBRUARY 16TH OF THIS YEAR. AFTER 3 WEEKS THE BATTERY WAS COMPLETELY DEAD, BUT CAR MAX REIMBURSED THE COST TO REPLACE. FAST FORWARD TO MAY 24TH...AS I TRY TO LEAVE FROM WORK THE VEHICLE WOULD NOT START. THE DASH DISPLAYED SEVERAL MESSAGES: REDUCED ENGINE POWER, STABILITRAK OFF, AND BATTERY SAVER ACTIVE. THE VEHICLE WAS TOWED TO TIRE KINGDOM AND THE DIAGNOSIS WAS A BAD FUEL PUMP/FUEL PUMP MODULE. THE PART WAS REPLACED AND COMPUTER RESET. ALL WAS WELL FOR 3 DAYS AND THE SAME PROBLEM OCCURRED INCLUDING A DEAD BATTERY! I DROVE THE VEHICLE APPROXIMATELY THREE MORE DAYS BEFORE THE SAME ISSUE HAPPENED AGAIN. THIS TIME, I HAD IT TOWED TO THE GMC DEALERSHIP. THEY HAD MY VEHICLE FROM JUNE 5TH- JUNE 12TH AND EVEN THOUGH THEY RECEIVED 6 ERROR CODES, THEY STATED IT WAS THE BATTERY (THE SAME ONE REPLACED IN FEBRUARY AND WAS RECHARGED A WEEK PRIOR). I WAS SURE THAT WASN'T THE ONLY PROBLEM, BUT THEY WERE CONFIDENT IT WAS. I HAD TO PAY $508 OUT OF POCKET FOR BATTERY/ DIAGNOSTIC BECAUSE MY WARRANTY ONLY COVERS THE DIAGNOSTIC WITH REPAIRS. ALL SEEMED WELL FOR 3 DAYS. THIS TIME AFTER STARTING THE VEHICLE AND REACHING MY DESTINATION THE TRUCK WOULD NOT SHUT OFF! I IMMEDIATELY CALLED GMC (CEL ILLUMINATED) AND AFTER 10 MINUTES THE ENGINE SHUT OFF. I TOOK IT TO THEM THE NEXT DAY AND THEY STARTED IT HAD A BAD FUES BLOCK. THEY REPAIRED IT, BUT 8 DAYS LATER THE VEHICLE WOULDN'T START AGAIN! ON JULY 2ND IT WAS TAKEN TO A SHOP FOR THE 6TH TIME! THIS TIME THEY ARE SAYING IT IS THE ECM. I PURCHASED THIS VEHICLE BECAUSE MY HUSBAND'S 2003 GMC YUKON HAS 286,000 MILES AND LITTLE THINGS ARE STARTING TO GO. IRONICALLY IT HAS BEEN MORE RELIABLE THAN THIS 2013!! I HAVE ONLY HAD THIS VEHICLE FOR 4 MONTHS AND HAVE ALREADY PAID OUT OVER $1000 IN REPAIRS/DEDUCTABLES. WHAT A NIGHTMARE!

7/7/2018

MY 2013 GMC ARCARDIA SLT MODEL BURST INTO FLAMES ON ITS OWN ON THE MORNING OF FRIDAY, JULY 17TH. I CAME HOME AROUND 9:45PM AND PARKED MY SUV IN THE BACKYARD. THE NEXT THING I KNOW IS THAT THE FIRE DEPARTMENT WAS AT MY DOOR WAKING ME UP TO THE SUV ABLAZE. THE ONLY WORK THAT WAS DONE TO MY VEHICLE WAS TO HAVE MY OIL CHANGE THAT THURSDAY MORNING. AT WHICH TIME THE TECH SAID HE SAW SMOKE AND SMELLED GAS. HE DIDN'T INDICATE THAT IT WAS A PROBLEM AND ZI SHOULD GET IT CHECKED. I TOOK SUV AND RAN MY ERRANDS AND RETURNED HOME. THE SUV WAS PARKED FROM 9:45PM UNTIL SAID FIRE.

8/18/2020

DRIVER SIDE DETECTION BLIND ZONE, INTERMITTENTLY COMES ON, THEN AFTER SEVERAL DAYS JUST STOPPED WORKING, I REPLACE THE BLIND ZONE MODULE LOCATED UNDER REAR BUMPER, IT WORKED FINE FOR A WEEK AND THEN SHOWS SERVICE SIDE DETECTION SYSTEM, AND BOTH SIDES BLIND LIGHTS ON MIRRORS DON'T WORK, ALL THIS HAPPENED WHILE THE VEHICLE IS RUNNING

2/16/2021

THE SERVICE SIDE DETECTION SYSTEM HAS APPEARED IN THE DIC DUE TO WATER INTRUSION IN THE SENSORS. THEY WERE ORIGINALLY REPLACED PER THE TSB16-NA-178 IN APRIL OF 2019. THE ISSUE HAS SINCE RE-OCCURRED 2/18/21 WHILE DRIVING, WHICH JEOPARDIZES MY SAFETY. I ALSO UNDERSTAND THAT THIS MAY LEAD TO ADDITIONAL ELECTRICAL ISSUES AND MAY CAUSE THE VEHICLE TO ENTER LIMP MODE.

3/3/2021

WHILE COASTING UP TO A REDLIGHT THE CAR ENGINE LURCHED AND STALLED SHUTTING OFF. THIS LEFT ME COASTING WITH NO POWER STEERING AND NO POWER BRAKES. VERY SCARY. I WAS VERY FORTUNATE I DIDN'T HIT ANYTHING. WE HAVE SINCE FOUND OUT THIS IS DUE TO A GM KNOWN PROBLEM WITH THE TORQUE CONVERTER. GM HAS A SERVICE BULLETIN ACKNOWLEDGING THIS PROBLEM. TSB 13120A

5/9/2018

Left rear brake light dose not work, that is also the left rear turn signal. Part number 13582912 brake/turn signal bulb. GMC can not provide me with one. Chevrolet can not provide me with one. None of the chain store parts companies have them either. I have call GMC customer service line and also Chevrolet customer service line. They are of no help. Thank You.

2/16/2023

DRIVERS SIDE SEAT SQUEAKS WHEN DRIVING AND BRAKING. BASICALLY WHENEVER THE SEAT ROCKS BACK AND FORTH. MECHANIC SAID HE CAN'T UNDERSTAND WHY IT DOES IT BUT HE THINKS IT'S THE MOUNTING TRACK ON THE BASE INTO THE CONNECTION TO THE BACKREST. SAID MOST LIKELY AN ENTIRE SEAT OR FRAME OF SEAT WOULD NEED REPLACING.

6/25/2019

THE SIDE PIECE OF THE TWO FONT SEATS BROKE, I CAN'T SIT PROPERLY INTO MY CAR WITHOUT LITERALLY SITTING ON TOP OF THE SIDE OF THE SEAT FIRST. IT CONCERNS ME BECAUSE THE SEAT BELT SOMETIMES GETS STUCK. ALSO THE ELECTRICAL BUTTONS ARE ALL FALLEN, HANGING FROM THE SIDE OF BOTH FRONT SEATS DO TO THE SAME ISSUE.. I WOULD REALLY APPRECIATE IF I CAN EITHER GET IT FIXED OR POSSIBLY EVEN REPLACE BOTH SEATS WITH A DIFFERENT DESIGN TO AVOID SITTING ON TOP OF IT FIRST. I'M SURE I'M NOT THE ONLY ONE WITH THIS ISSUE.

3/6/2020

2013 GMC ACADIA. CONSUMER WRITES IN REGARDS TO HEADLIGHT PROBLEMS. *SMD THE CONSUMER STATED WHEN HE SWITCHED THE HEADLIGHTS FROM HIGH BEAM TO LOW BEAM, HE WAS ONLY ABLE TO SEE THE LOW PART OF THE ROAD, AND NOTHING BEYOND ONCOMING TRAFFIC.

6/24/2013

POOR OUTGOING CALL QUALITY WHEN USING HANDSFREE BLUETOOTH MICROPHONE CONNECTION. WHEN USING THE BUILT-IN BLUETOOTH CONNECTION TO MAKE PHONE CALLS, THE PERSON ON THE OTHER END OF THE CALL CAN NOT CLEARLY UNDERSTAND WHAT THE PERSON IS SAYING. CALL QUALITY IS MUFFLED WITH SIGNIFICANT BACKGROUND NOISE. THIS IS A SAFETY ISSUE. *TR

3/12/2014

TL* THE CONTACT OWNS A 2013 GMC ACADIA. WHILE APPROACHING A STOP SIGN, THE VEHICLE MADE AN ABNORMAL FLUTTERING SOUND NEAR THE FRONT END. THE NOISE WAS HEARD DAILY FOR SIX MONTHS. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.

9/19/2014

TL* THE CONTACT OWNS A 2013 GMC ACADIA. WHILE DRIVING APPROXIMATELY 5 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE FRONT TIRES SPUN WITHOUT THE VEHICLE MOVING. THE ENGINE STABILITY AND TRACTION LIGHTS ILLUMINATED. IN ADDITION, THE CONTACT NOTICED SMOKE EMITTING FROM THE ENGINE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,800.

12/12/2014

TL* THE CONTACT OWNS A 2013 GMC ACADIA. WHILE DRIVING APPROXIMATELY 55 MPH, THE SUN ROOF BLEW OUT AND SHATTERED GLASS PIECES BLEW OUT OF THE VEHICLE. THE CONTACT STATED THAT THERE WERE NO WARNING INDICATORS ILLUMINATED. BOTH THE DEALER AND INSURANCE COMPANY STATED THAT THE FAILURE WAS A KNOWN ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE DEALER WOULD BE CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.

3/7/2017

TL* THE CONTACT OWNS A 2013 GMC ACADIA. WHILE DRIVING WITH THE WINDSHIELD WIPERS ACTIVATED, THE WIPERS STOPPED WORKING WHEN THE TURN SIGNALS WERE ENGAGED. THE DEALER (MOORE GMC TRUCK, 84 HIGH ST, DANVERS, MA 01923, (978) 774-0040) STATED THAT THE CONTACT WOULD HAVE TO PAY FOR REPLACING THE WIPER MOTOR SINCE THE WARRANTY HAD EXPIRED. THE CONTACT CLAIMED TO HAVE NOTICED THE FAILURE BEFORE THE WARRANTY EXPIRED. THE DEALER REFERRED THE CONTACT TO THE MANUFACTURER WHO OFFERED A $100 CREDIT TOWARD THE REPAIR COST. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 25,000.

1/9/2019

TL* THE CONTACT OWNS A 2013 GMC ACADIA. THE CONTACT STATED THAT THE DAY AFTER REFUELING THE VEHICLE TO THE FULL LEVEL, THE FUEL GAUGE INDICATED THAT THE FUEL TANK WAS EMPTY. THE CONTACT THEN REFUELED THE VEHICLE AGAIN HOWEVER THE FUEL LEVEL INDICATED HALF WHEN IT WAS COMPLETELY FULL. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT INITIALLY TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO THEN TOWED THE VEHICLE TO FRESNO BUICK GMC (5515 N BLACKSTONE AVE, FRESNO, CA 93710). THE CONTACT STATED THAT THE MECHANIC WAS ABLE TO CORRECT THE WARNING LIGHT; HOWEVER, THE FUEL GAUGE WOULD NOT OPERATE AS NEEDED. THE MECHANIC THEN INFORMED THE CONTACT THAT THEY HAD REPLACED THE FUEL PUMP IN HOPES THAT WOULD REPAIR THE FAILURE WITH THE FUEL GAUGE; HOWEVER, DESPITE THE REPAIR, THE FAILURE PERSISTED. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND SHE WAS INFORMED THAT THEY WERE AWARE OF THE FAILURE HOWEVER THERE WAS NO RECALL FOR THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.

8/26/2020

DRIVER SIDE DETECTION BLIND ZONE, INTERMITTENTLY COMES ON, THEN AFTER SEVERAL DAYS JUST STOPPED WORKING, I REPLACE THE BLIND ZONE MODULE LOCATED UNDER REAR BUMPER, IT WORKED FINE FOR A WEEK AND THEN SHOWS SERVICE SIDE DETECTION SYSTEM, AND BOTH SIDES BLIND LIGHTS ON MIRRORS DON'T WORK, ALL THIS HAPPENED WHILE THE VEHICLE IS RUNNING

2/16/2021

The original side detection system is not an enclosed system. Allowing water, snow, sleet, and salt can penetrate the system. Once, there is penetration and corrosion in the system it effects the entire automobile's electrical system and instrument cluster. Causing the vehicle to come to a complete halt.

8/4/2022

The contact owns a 2013 GMC Acadia. The contact stated that the vehicle was intermittently difficult to start. Additionally, the contact stated that while driving at various speeds, the vehicle stalled. The check engine and traction control warning lights were illuminated. The vehicle was taken to an independent mechanic, where the alternator, stabilizer, starter, ignition switch, door panel, axle, MAP sensor, canister valve, gas cap, and power master window switch were replaced. The mechanic determined that the failure was related to the fuse box. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall related to the electrical system. The contact used a diagnostic scanner to scan the vehicle but was unable to retrieve any diagnostic trouble codes. The manufacturer was not notified of the failure. The failure mileage was approximately 92,000.

3/21/2025