2012 GMC Acadia Owner Complaints

THE CONTACT OWNS A 2012 GMC ACADIA SLE (LAMBDA PLATFORM SUV). THE STEERING SYSTEM IS HAZARDOUS. IT DEFAULTS INTO STEERING/PULLING THE VEHICLE TO THE LEFT, STEERING THE VEHICLE INTO ONCOMING TRAFFIC. THE DEALER HAS ATTEMPTED TO REPAIR THE UNSAFE STEERING MULTIPLE (4) TIMES (ONCE KEEPING THE VEHICLE FOR A WEEK), NONE OF WHICH HAS BEEN SUCCESSFUL. THE ATTEMPTED REPAIR HAS INCLUDED ALIGNMENTS, TIRE ROTATIONS, TIRE REPLACEMENT, STEERING GEAR ASSEMBLY REPLACEMENT AND FRONT STRUT MODIFICATION. ALL UNSUCCESSFUL. UNABLE TO REPAIR THE STEERING, GM HAS OFFERED TO REPLACE THE VEHICLE WITH A 2013 VEHICLE (WITH A CHARGE: THE PRICE DIFFERENCE BETWEEN A 2012 AND A 2013 VEHICLE). THE OFFER HAS BEEN DECLINED, THE STATE LEMON LAW BEING UTILIZED TO EFFECT A BUY-BACK/REFUND. *TR

4/17/2013

INTERMITTENT LOSS OF POWER STEERING. ESPECIALLY AT LOW SPEEDS. GMC KNOWS THIS IS A PROBLEM. EXTENDED WARRANTY ON 2008 - 2011'S BUT, OF COURSE, NOT FOR 2012'S ("LET'S SEE HOW MANY PEOPLE COMPLAIN BEFORE WE FIX THE ISSUE."). FORCED TO REPLACE POWER STEERING PUMP, RACK AND ALIGNMENT. *TR

10/28/2014

TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE STOPPED AT A TRAFFIC LIGHT, THE DRIVER SEAT MOVED AND ADJUSTED ON ITS OWN WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE SEAT MOVED BACKWARDS AND FURTHER AWAY FROM THE STEERING WHEEL. THE CONTACT STATED THAT THE SEAT SLID AND TILTED. THE FAILURE RECURRED SEVERAL TIMES. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE MADE AN UNUSUALLY LOUD NOISE WHEN THE REMOTE ENGINE START FEATURE WAS ACTIVATED. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURES. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 10.

7/29/2014

I HAVE BEEN HAVING PROBLEMS WITH MY VEHICLE FOR A WHILE NOW. THE CAR WILL CUT OFF IN TRAFFIC I HAVE GOTTEN STUCK IN THE SEATBELT AS WELL AS TODAY WHILE I AM TRYING TO MAKE A LEFT THE CAR WOULD NOT ACCELERATE AS I WAS HITTING THE GAS PEDAL I COULD HAVE BEEN KILLED. I HAVE TAKEN MY VEHICLE TO [XXX] ON ANOTHER OCCASION BECAUSE I HAD JUST LEFT THE GAS STATION FILLING THE TANK UP I GOT IN THE TRUCK PULLED OUT OF THE GAS STATION AND THE GAS GAUGE STARTED GOING UP AND DOWN MY OVERHEAD LIGHTS CAME ON AND THE CAR JUST DIED OUT IN 45 MPH TRAFFIC I TOOK IT IN AND ALL THEY KEEP TELLING ME IS IF THEY CAN'T DUPLICATE THE PROBLEM THEY CAN NOT HELP ME HOW IS THIS SAFE NUMBER ONE NUMBER TWO I DO NOT KNOW WHEN THE VEHICLE IS GOING TO CUT OFF. I HAVE HAD THE SPEEDOMETER JUST GO UP AND DOWN AS I'M DRIVING AS WELL AS THE RADIO WOULD JUST START TO SHIFT FROM AUXILIARY TO CD TO RADIO WITHOUT EVER BEING TOUCHED. IF I HIT A POTHOLE LIGHTS START FLASHING THIS IS UNACCEPTABLE. BUT I'M BEING TOLD THERE IS NOTHING THAT CAN BE DONE BECAUSE THEY CAN'T REPLICATE THE PROBLEM HOW IS THIS ON MY SHOULDERS I'M PAYING FOR AN EXTENDED WARRANTY THAT IS NOT WORTH THE PAPER IT'S PRINTED ON. IT HAS TO BE AN ELECTRICAL SHORT OR SOMETHING THEY JUST DO NOT WANT TO REPAIR. BUT I CAN NOT KEEP PUTTING MY FAMILIES LIVES IN DANGER DRIVING THIS VEHICLE BECAUSE THEY SAY THEY CAN NOT REPLICATE THE PROBLEM. THIS IS DANGEROUS AND GMC WILL NOT HELP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

9/15/2014

TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE AIR BAG LIGHT ILLUMINATED. THE CONTACT WAS INFORMED BY ONSTAR THAT IN THE EVENT OF A CRASH, THE AIR BAGS WOULD NOT DEPLOY OR MAY DEPLOY ERRONEOUSLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE AIR BAG CABLES WERE RESET. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 16,519. THE VIN WAS UNAVAILABLE.

2/8/2013

WITHOUT PROBATION, AIR BAG LIGHT COMES ON AND STAYS ON EITHER UNTIL I TURN CAR OFF OR IF CAR SITS OVERNIGHT. I DO BELIEVE THE AIRBAG CAN DEPLOY WHEN THE LIGHT IS ON IF WE WERE INVOLVED IN A CRASH. *TR

7/26/2013

TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT DISENGAGED THE ACCELERATOR PEDAL BRIEFLY WHILE SWITCHING LANES. UPON ENGAGING THE ACCELERATOR PEDAL AGAIN THERE WAS AN INCREASE IN THE RPM READING BUT THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC. THE TECHNICIAN STATED THE VEHICLES COMPUTER NEEDS TO RECOGNIZE THE THROTTLE GEAR WHICH CAUSED THE HESITATION. THE TECHNICIAN STATED THERE WAS NO REPAIR NECESSARY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000. THE CONSUMER ALSO STATED THE SAME ISSUE OCCURRED WHEN SLOWLY APPROACHING A LIGHT, THAT THEN TURNED TO GREEN BEFORE COMING TO A FULL STOP. WHEN HE APPLIED THE GAS, THE ENGINE RPM'S WOULD RISE, BUT THE TRANSMISSION DID NOT ENGAGE FOR A PERIOD OF 3-5 SECONDS. UPDATED 04/25/12

4/4/2012

AXLE ROD PULLED OUT OF GEAR BOX CAUSING THE ENTIRE WHEEL/TIRE ASSEMBLY TO FALL DOWN. ACCORDING TO DEALER THE ASSEMBLY HAD NOT BEEN "MACHINED" AT ALL AT THE FACTORY AND COULD HAVE FAILED AT ANY TIME. THE RIVETS WERE NOT PULLED OUT IS HOW THIS DETERMINATION WAS MADE. IT HAPPENED WITH NO WARNING AFTER TURNING LEFT ONTO THE HIGHWAY FROM MY DRIVEWAY AT A LOW SPEED. CAR WAS UNABLE TO BE STEERED OR STOPPED COMING TO REST ABOUT 30 YARDS AFTER FAILURE. DEALER HAS INFORMED US THAT GMC MANUFACTURE REQUESTED THE PARTS BE RETURNED TO THEM AND THIS MAY BECOME A RECALL ISSUE DUE TO THE FACT THAT THE RIVETS SHOULD HAVE BEEN FLATTENED ON THE ASSEMBLY LINE WHEN HIT BY THE MACHINE, THEY OBVIOUSLY WERE NOT AND THEY NEED TO DETERMINE HOW MANY VEHICLES MAY BE INVOLVED. THIS IS A BIG, BAD DEAL AND COULD HAVE KILLED US IF WE WERE TRAVELING AT ANY HIGHER RATE OF SPEED. OTHER LIVES ARE MOST LIKELY IN DANGER. THE CONSUMER STATED THE LEFT FRONT LOWER BALL JOINT SEPARATED FROM THE CONTROL ARM. THE RIVETS HOLDING THE LOWER BALL JOINT WERE NEVER INSTALLED CORRECTLY. *TR

6/15/2013

AUTOMATIC TAILGATE WAS ACTIVATED AND IT PRECEEDED TO THE TOP AND STOPPED. I LEANED INTO THE BACK TO GET SOMETHING OUT AND THE TAILGATE CAME CRASHING DOWN WITH NO WARNING, HITTING MY BACK AND DID NOT REBOUND. IF MY CHILD HAD BEEN STANDING THERE NEXT TO ME HE COULD HAVE BEEN KILLED. THE FORCE FROM THE SUPPORTS GIVING OUT DROPPED THE DOOR WITH FULL FORCE. I AM JUST THANKFUL IT DIDN'T HIT MY NECK OR HEAD. THERE SHOULD BE A SECONDARY CATCH FOR THE DOOR TO PREVENT THIS FROM HAPPENING. SOMEONE COULD EASILY BE KILLED.

6/11/2015

I PRESSED THE POWER LIFT GATE BUTTON IT OPENED & I WAS PLACING A BAG IN BACK OF CAR WHEN THE LIFT GATE WENT DOWN WITHOUT WARNING & HIT ME IN THE HEAD. CAUSING A HEAD INJURY THAT REQUIRED MEDICAL ATTENTION 2 HEAD LACERATIONS THAT REQUIRED 7 STAPLES

8/12/2015

AS POWER LIFTGATE WAS OPENING, I STARTED TO RETRIEVE ITEMS FROM BACK OF VEHICLE. ALL OF A SUDDEN, AS THE LIFTGATE REACHED THE TOP OF IT'S OPENING RANGE, IT IMMEDIATELY SLAMMED DOWN ABOUT 12 INCHES, HITTING ME IN THE HEAD AND CAUSING SEVERE NECK PAIN, AND CONTINUED TO TRAVEL DOWN. AT THIS POINT, I AM UNSURE WHAT THE ACTUAL DEFECT IS AS I HAVE NOT TAKEN THE VEHICLE TO GM YET TO BE DIAGNOSED. IN GOOGLING THIS ISSUE, I CAME ACROSS ANOTHER PERSON THAT HAD THE SAME THING HAPPEN. "I MADE A REPORT TO THE NHTSA. THE NUMBER IS 10464171" *TR

10/6/2014

AFTER MY LIFTGATE OPENED, IT SHUDDERED AND CAME CRASHING 3/4'S OF THE WAY DOWN. HAD I BEEN IN THE WAY, I WOULD HAVE BEEN HIT AND UNDOUBTEDLY INJURED. VERY DANGEROUS SITUATION WHICH HAS CAUSED ME TO BE UNABLE TO USE MY VEHICLE FOR WHICH IT IS INTENDED - I CANNOT ACCESS THE CARGO AREA FOR LOADING AND UNLOADING HEAVY AND LARGE ITEMS.! I PURCHASED THIS VEHICLE EXPLICITLY FOR IT'S LARGE CARGO AREA AND EASY ACCESSIBILITY. I NOW HAVE A VERY DIFFICULT TIME LOADING AND UNLOADING HEAVY AND BULKY ITEMS FROM THE BACKSEAT OF MY CAR.

9/9/2015

ON SEVERAL OCCASION AFTER DRIVING THE VEHICLE FOR SEVERAL MINUTES, GAS GAUGE FLUXES FROM 1/2 TANK TO EMPTY WITH YELLOW WARNING LIGHT BECOMING ENGAGE, AFTER SHUTTING IT OFF AND TURNING BACK ON THE GAUGE GOES BACK TO NORMAL, THIS IS HAPPENING ALL THE TIME AND HAS BEEN LOOKED AT BY A CERTIFIED GMC DEALER. DEALER DID STATE THAT THERE WAS A LETTER OUT ABOUT THIS PROBLEM BUT THE CURRENT WAY OF SOLVING IT IS NOT WORKING. *TR

7/18/2013

PUT FUEL IN VEHICLE, PULL AWAY AND ABOUT A MILE FROM FUELING UP THE FUEL LIGHT COMES ON WARNING ME THAT THE FUEL IS LOW. *TR

5/4/2014

I HAVE BEEN HAVING PROBLEMS WITH MY VEHICLE FOR A WHILE NOW. THE CAR WILL CUT OFF IN TRAFFIC I HAVE GOTTEN STUCK IN THE SEATBELT AS WELL AS TODAY WHILE I AM TRYING TO MAKE A LEFT THE CAR WOULD NOT ACCELERATE AS I WAS HITTING THE GAS PEDAL I COULD HAVE BEEN KILLED. I HAVE TAKEN MY VEHICLE TO [XXX] ON ANOTHER OCCASION BECAUSE I HAD JUST LEFT THE GAS STATION FILLING THE TANK UP I GOT IN THE TRUCK PULLED OUT OF THE GAS STATION AND THE GAS GAUGE STARTED GOING UP AND DOWN MY OVERHEAD LIGHTS CAME ON AND THE CAR JUST DIED OUT IN 45 MPH TRAFFIC I TOOK IT IN AND ALL THEY KEEP TELLING ME IS IF THEY CAN'T DUPLICATE THE PROBLEM THEY CAN NOT HELP ME HOW IS THIS SAFE NUMBER ONE NUMBER TWO I DO NOT KNOW WHEN THE VEHICLE IS GOING TO CUT OFF. I HAVE HAD THE SPEEDOMETER JUST GO UP AND DOWN AS I'M DRIVING AS WELL AS THE RADIO WOULD JUST START TO SHIFT FROM AUXILIARY TO CD TO RADIO WITHOUT EVER BEING TOUCHED. IF I HIT A POTHOLE LIGHTS START FLASHING THIS IS UNACCEPTABLE. BUT I'M BEING TOLD THERE IS NOTHING THAT CAN BE DONE BECAUSE THEY CAN'T REPLICATE THE PROBLEM HOW IS THIS ON MY SHOULDERS I'M PAYING FOR AN EXTENDED WARRANTY THAT IS NOT WORTH THE PAPER IT'S PRINTED ON. IT HAS TO BE AN ELECTRICAL SHORT OR SOMETHING THEY JUST DO NOT WANT TO REPAIR. BUT I CAN NOT KEEP PUTTING MY FAMILIES LIVES IN DANGER DRIVING THIS VEHICLE BECAUSE THEY SAY THEY CAN NOT REPLICATE THE PROBLEM. THIS IS DANGEROUS AND GMC WILL NOT HELP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

9/15/2014

SEPT. 3, 2014-RUNNING LIGHT WAS OUT ON PASSENGER SIDE. I HAD TAKEN THE CAR TO DEALER TO DO RECALL ON SEAT BELTS. HAD BULB PUT IN WHICH COSTS $73.13. RETURNED TO DEALER ON NOV 4, 2014 FOR SERVICE, OIL CHANGE, ETC. LIGHT WAS OUT AGAIN. TECH SAID HE HAD TO ORDER SOCKET- IT WAS SHORTED OUT. WENT BACK TO DEALER FOLLOWING WEEK ON FRI. WAS THEN TOLD THEY WOULD HAVE TO REPLACE ENTIRE HEADLIGHT ASSEMBLY DUE TO MELTING OF INTERIOR OF LIGHT. TECH SAID IT WAS $1000.00 TO REPLACE. I TOLD HIM THAT NO I WOULD NOT PAY FOR THIS SINCE IT WAS NOT MY PROBLEM BUT A GMC DESIGN AND PARTS DEFECT. HE ASKED IF I WOULD PAY $100.00 WHICH I AGREED TO. UPON FURTHER EXAMINATION OF OTHER HEADLIGHT WE FOUND THAT ONE WAS ALSO IN PROCESS OF FAILING AS WELL. DEALER SAID THEY WOULD REPLACE BOTH HEADLIGHTS. THIS WAS DONE NOV 12, 2014. SO FAR SO GOOD. *TR

11/16/2014

TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THE ENGINE FAILED AND ENGINE FLUID LEAKED ON THE GROUND WHILE THE VEHICLE WAS PARKED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THE ENGINE BLOCK WAS LEAKING INTERNALLY. THE DEALER REPLACED THE ENGINE TUBE, PIPES, THE FRONT CATALYTIC CONVERTER, AND THE POWER STEERING SYSTEM WAS CLEANED; HOWEVER THE FAILURE WAS NOT CORRECTED. THE STEERING WHEEL ALSO BEGAN VIBRATING AND SHAKING. THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENTAL PANEL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,505. THE CURRENT MILEAGE WAS 7,454. ...UPDATED 07-29-13 *BF THE CONSUMER STATED THE BRAKES SQUEAKED AND THE GAS GAUGE WOULD NOT REGISTER GAS BEING IN THE VEHICLE. UPDATED 08/01/13

6/20/2013

WHILE DRIVING ON THE FREEWAY NOTICED THE ENGINE LIGHT START TO BLINK FOR THE THIRD TIME. ALSO NOTICE THE TRACTION CONTROL COME ON BY ITSELF AT THE SAME TIME. WHILE PUSHING ON THE GAS PEDAL THE CARS RPM WENT UP BUT THE SPEED WAS DECREASED. I PULLED THE CAR TO THE SHOULDER OF THE ROAD AND TURNED OFF THE TRACTION CONTROL MANUALLY. I SET FOR ABOUT 10 MINUTES UNTIL THE LIGHT WENT AWAY. I TOOK THE CAR TO THE DEALER SO THAT THEY COULD READ THE CODE HISTORY. THE RESULT WAS THAT THE CAR MISFIRED ON CYLINDER 1, 3 & 4. THE TECH TOLD ME THAT THEY COULDN'T FIGURE OUT WHAT THE EXACT CAUSE WAS UNLESS THE LIGHT WAS ON WHILE AT THE SHOP. BUT IF IT WAS TO HAPPEN AGAIN TO TAKE IT BACK IN FOR FURTHER REVIEW OF THE ISSUE. *TR

3/17/2014

I WOULD LIKE TO FILE A COMPLAINT ABOUT THE SEAT BELT "LOCKING" MECHANISM IN CARS. WHILE I UNDERSTAND IT WAS MADE FOR LOCKING CARSEATS TIGHTLY INTO PLACE, I HAVE A BIG PROBLEM WITH THERE NOT BEING A "RELEASE" OR "DISENGAGE" SYSTEM IN PLACE. YESTERDAY, MY SON WAS ALMOST STRANGLED TO DEATH BECAUSE OF THIS LOCKING MECHANISM. HE PULLED THE SEATBELT OUT FAR ENOUGH SO THAT WHEN HE RELEASED IT, IT STARTED CLICKING (LOCKING) AND THE BELT GOT WRAPPED AROUND HIS NECK IN THE PROCESS. WHEN MY HUSBAND AND I TRIED TO GET THE SEATBELT OFF OF HIS NECK, IT WAS SO TIGHT THAT WE ALMOST HAD TO CUT THE BELT TO RELEASE IT. INSTEAD, MY HUSBAND WAS ABLE TO FLIP MY SON UPSIDE DOWN AND TWIST HIM OUT OF THE NOOSE. IF MY HUSBAND HADN'T BEEN WITH ME, I SHUDDER TO THINK WHAT WOULD HAVE HAPPENED. ESPECIALLY SINCE ONE OF US HAD TO HOLD ONTO THE SEATBELT ENTIRE TIME SO THAT IT DIDN'T TIGHTEN ANY FURTHER (WITHOUT TWO OF US THERE, IT WOULDN'T HAVE BEEN POSSIBLE TO GET MY SON OUT OF THERE). IF THERE WOULD HAVE BEEN A "RELEASE" BUTTON TO DISENGAGE THE LOCK POSITION OF THE SEATBELT, THEN WE COULD HAVE EASILY RELEASED THE BELT FROM MY SON'S NECK. THERE IS ABSOLUTELY NO REASON WHY THERE SHOULDN'T BE SOME SORT OF RELEASE MECHANISM FOR TIMES LIKE THIS. *TR

7/26/2012

TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED WHEN THE VEHICLE WAS PARKED IT WOULD EXCESSIVELY ROLL FORWARD MORE THAN EXPECTED. BOTH THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE CONTACT ALSO STATED THAT THE DRIVERS SEAT BELT WAS NOT FUNCTIONING NORMALLY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

2/6/2014

DRIVING ON THE HIGHWAY, CONDITIONS CONSIST OF VERY HEAVY RAIN. PASSENGER WIPER BOLT CAME LOOSE AND CAUSE THE WIPER BLADE TO TANGLE UP WITH DRIVER WIPER. DRIVER WIPER NOW BENT, PASSENGER WIPER NOW STOPPED WORKING. DRIVER WIPER NOW DID NOT HAVE ENOUGH TENSION BECAUSE IT WAS BENT TO CLEAN THE WINDOW ADEQUATELY. I DO REMEMBER A RECALL ON THIS PROBLEM AND DID RECEIVE A LETTER FROM GMC TO TAKE THE TRUCK BACK TO THE DEALER. I DID TAKE THIS VEHICLE BACK TO THE DEALER IN 2012 THEY SAID THEY ADDRESSED THE PROBLEM. I ONLY GO TO THE DEALER FOR REPAIRS AND MAINTENANCE ON THIS VEHICLE. I HAD A SMALL WRENCH AND WAS ABLE TO TIGHTEN THE BOLT UP ON THE PASSENGER WIPER. THE REASON I AM SUBMITTING THIS IS BECAUSE THE FIX GMC SUGGESTED DOES NOT SEEM TO WORK. I AM SCHEDULED TO TAKE THE VEHICLE BACK TO THE DEALER ON SATURDAY. I HOPE THE FIX WORKS THIS TIME. SEEMS THE SOLUTION OF USING A LOCK BOLT OR LOCK TIGHT WOULD STOP THE BOLT FROM COMING LOOSE. THIS COULD BE A VERY DANGEROUS SITUATION AND I HOPE THIS IS FURTHER INVESTIGATED. *TR

4/18/2014

WINDSHIELD WIPERS WORK INCONSISTENTLY. VISIBILITY CAN BE LOST CAUSING AN ACCIDENT.

5/26/2015

TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE LIFTGATE FAILED TO OPEN. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

10/27/2015

TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THAT THE LIFTGATE FELL ON THE PASSENGER OF THE VEHICLE. THERE WERE NO INJURIES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 31,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

10/29/2015

TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT DISENGAGED THE ACCELERATOR PEDAL BRIEFLY WHILE SWITCHING LANES. UPON ENGAGING THE ACCELERATOR PEDAL AGAIN THERE WAS AN INCREASE IN THE RPM READING BUT THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC. THE TECHNICIAN STATED THE VEHICLES COMPUTER NEEDS TO RECOGNIZE THE THROTTLE GEAR WHICH CAUSED THE HESITATION. THE TECHNICIAN STATED THERE WAS NO REPAIR NECESSARY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000. THE CONSUMER ALSO STATED THE SAME ISSUE OCCURRED WHEN SLOWLY APPROACHING A LIGHT, THAT THEN TURNED TO GREEN BEFORE COMING TO A FULL STOP. WHEN HE APPLIED THE GAS, THE ENGINE RPM'S WOULD RISE, BUT THE TRANSMISSION DID NOT ENGAGE FOR A PERIOD OF 3-5 SECONDS. UPDATED 04/25/12

4/4/2012

TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED WHILE DRIVING 65 MPH, THE STABILITY CONTROL WARNING LIGHT AND THE IDLE MODE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE SPEED REDUCED RAPIDLY TO 15 MPH. THE CONTACT PULLED OVER TO SHUT OFF AND RESTART THE VEHICLE AND THE VEHICLE FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY INFORMED THE CONTACT THAT THROTTLE BODY NEEDED TO BE ADJUSTED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 11000.

6/4/2012

TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE DRIVING APPROXIMATELY 65 MPH, THE SPEEDOMETER DECREASED TO ZERO AND THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, THE TRACTION CONTROL, STABILITRAK, AND THE ALL WHEEL DRIVE WARNING LIGHTS ILLUMINATED AND DEACTIVATED. THE VEHICLE INDEPENDENTLY SWITCHED TO REAR WHEEL DRIVE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

1/27/2016

I HAVE BEEN CHANGE MANY TIMES THE HEADLIGHT DAY LIGHT OF THE DRIVER SIDE, STABILITY CONTROL GOING ON AND STOP MY MOVEMENT, I AVE TO WAIT FOR 5-10 MINUTES AND UNBLOCK BY ITSELF, AND THE BOTTOM OF THE REAR AC SOMETIMES ARE SUPER HOT.

3/21/2018

THE BRAKES AND ROTORS HAVE BEEN TO THE DEALERSHIP 4 TIMES TO FIX THEM BRAKES ARE WEARING DOWN T THE METAL, BRAKE SLIDER STICKING OPEN , THE LAST TIME IT WAS TO THE DEALERSHIP ON JULY 2, 2014 I WAS TOLD BREAKS ARE AT CURRENT STANDARDS FOR MEASUREMENTS WITH LAW, TO DRIVE IT FOR A FEW MORE BREAKS BECAUSE TWO WEEKS PRIOR TO THAT THEY PUT NEW BRAKES AND ROTORS ARE ON, NOW THEY ARE GRINDING AGAIN, BUT HAVE TO WAIT TO CALL AND SCHEDULE ANOTHER APPOINTMENT BECAUSE THEY SAY THERE IS NOTHING WRONG WITH THEM 4 TIMES FOR THE BRAKES TO BE FIXED AND THEY ARE NOT. *TR

7/15/2014

TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THAT WHILE ENGAGING THE BRAKES, THE VEHICLE MADE A SQUEAKING NOISE AND BURNING RUBBER ODOR EMITTED OUTSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE BRAKE BOOSTER WAS FAULTY AND NEEDED TO BE REPLACED. THE BRAKE BOOSTER WAS REPLACED BUT THE FAILURE RECURRED. THE BRAKE BOOSTER WAS REPLACED A SECOND TIME BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 20,614. UPDATED 10/29/14*CN ACCORDING TO THE REPAIR INVOICE, THE BRAKE BOOSTER DID NOT AFFECT THE PERFORMANCE OF THE BRAKES, UPDATED 03/03/15

9/22/2014

TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE STOPPED AT A TRAFFIC LIGHT, THE DRIVER SEAT MOVED AND ADJUSTED ON ITS OWN WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE SEAT MOVED BACKWARDS AND FURTHER AWAY FROM THE STEERING WHEEL. THE CONTACT STATED THAT THE SEAT SLID AND TILTED. THE FAILURE RECURRED SEVERAL TIMES. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE MADE AN UNUSUALLY LOUD NOISE WHEN THE REMOTE ENGINE START FEATURE WAS ACTIVATED. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURES. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 10.

7/29/2014

I HAVE BEEN HAVING PROBLEMS WITH MY VEHICLE FOR A WHILE NOW. THE CAR WILL CUT OFF IN TRAFFIC I HAVE GOTTEN STUCK IN THE SEATBELT AS WELL AS TODAY WHILE I AM TRYING TO MAKE A LEFT THE CAR WOULD NOT ACCELERATE AS I WAS HITTING THE GAS PEDAL I COULD HAVE BEEN KILLED. I HAVE TAKEN MY VEHICLE TO [XXX] ON ANOTHER OCCASION BECAUSE I HAD JUST LEFT THE GAS STATION FILLING THE TANK UP I GOT IN THE TRUCK PULLED OUT OF THE GAS STATION AND THE GAS GAUGE STARTED GOING UP AND DOWN MY OVERHEAD LIGHTS CAME ON AND THE CAR JUST DIED OUT IN 45 MPH TRAFFIC I TOOK IT IN AND ALL THEY KEEP TELLING ME IS IF THEY CAN'T DUPLICATE THE PROBLEM THEY CAN NOT HELP ME HOW IS THIS SAFE NUMBER ONE NUMBER TWO I DO NOT KNOW WHEN THE VEHICLE IS GOING TO CUT OFF. I HAVE HAD THE SPEEDOMETER JUST GO UP AND DOWN AS I'M DRIVING AS WELL AS THE RADIO WOULD JUST START TO SHIFT FROM AUXILIARY TO CD TO RADIO WITHOUT EVER BEING TOUCHED. IF I HIT A POTHOLE LIGHTS START FLASHING THIS IS UNACCEPTABLE. BUT I'M BEING TOLD THERE IS NOTHING THAT CAN BE DONE BECAUSE THEY CAN'T REPLICATE THE PROBLEM HOW IS THIS ON MY SHOULDERS I'M PAYING FOR AN EXTENDED WARRANTY THAT IS NOT WORTH THE PAPER IT'S PRINTED ON. IT HAS TO BE AN ELECTRICAL SHORT OR SOMETHING THEY JUST DO NOT WANT TO REPAIR. BUT I CAN NOT KEEP PUTTING MY FAMILIES LIVES IN DANGER DRIVING THIS VEHICLE BECAUSE THEY SAY THEY CAN NOT REPLICATE THE PROBLEM. THIS IS DANGEROUS AND GMC WILL NOT HELP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

9/15/2014

TL* THE CONTACT OWNS A 2012 GMC ACADIA DENALI. THE CONTACT STATED THAT WHEN THE SUN WOULD BEAM ON THE CHROME DASHBOARD, THE REFLECTION FROM THE CHROME WOULD CAUSE A BLUR IN THE CONTACT'S VISION FOR A SHORT PERIOD OF TIME. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THAT THERE WAS NOT A REPAIR AVAILABLE FOR THE ISSUE. THE MANUFACTURER WAS CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 19,000... UPDATED 12/26/12 *BF

11/15/2012

TL* THE CONTACT OWNS A GM AFTERMARKET AIR DEFLECTOR (PART NUMBER: 1927884) BEING USED ON A 2012 GMC ACADIA. THE CONTACT WAS DRIVING 70 MPH WHEN THE CENTER PLASTIC TIE FRACTURED AND CAUSED THE DEFLECTOR TO CRASH INTO THE WINDSHIELD OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE DEFLECTOR WAS NOT REPLACED. THE SERIAL NUMBER AND VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNAVAILABLE. *TR

3/6/2014

AXLE ROD PULLED OUT OF GEAR BOX CAUSING THE ENTIRE WHEEL/TIRE ASSEMBLY TO FALL DOWN. ACCORDING TO DEALER THE ASSEMBLY HAD NOT BEEN "MACHINED" AT ALL AT THE FACTORY AND COULD HAVE FAILED AT ANY TIME. THE RIVETS WERE NOT PULLED OUT IS HOW THIS DETERMINATION WAS MADE. IT HAPPENED WITH NO WARNING AFTER TURNING LEFT ONTO THE HIGHWAY FROM MY DRIVEWAY AT A LOW SPEED. CAR WAS UNABLE TO BE STEERED OR STOPPED COMING TO REST ABOUT 30 YARDS AFTER FAILURE. DEALER HAS INFORMED US THAT GMC MANUFACTURE REQUESTED THE PARTS BE RETURNED TO THEM AND THIS MAY BECOME A RECALL ISSUE DUE TO THE FACT THAT THE RIVETS SHOULD HAVE BEEN FLATTENED ON THE ASSEMBLY LINE WHEN HIT BY THE MACHINE, THEY OBVIOUSLY WERE NOT AND THEY NEED TO DETERMINE HOW MANY VEHICLES MAY BE INVOLVED. THIS IS A BIG, BAD DEAL AND COULD HAVE KILLED US IF WE WERE TRAVELING AT ANY HIGHER RATE OF SPEED. OTHER LIVES ARE MOST LIKELY IN DANGER. THE CONSUMER STATED THE LEFT FRONT LOWER BALL JOINT SEPARATED FROM THE CONTROL ARM. THE RIVETS HOLDING THE LOWER BALL JOINT WERE NEVER INSTALLED CORRECTLY. *TR

6/15/2013

INTERMITTENT LOSS OF POWER STEERING. ESPECIALLY AT LOW SPEEDS. GMC KNOWS THIS IS A PROBLEM. EXTENDED WARRANTY ON 2008 - 2011'S BUT, OF COURSE, NOT FOR 2012'S ("LET'S SEE HOW MANY PEOPLE COMPLAIN BEFORE WE FIX THE ISSUE."). FORCED TO REPLACE POWER STEERING PUMP, RACK AND ALIGNMENT. *TR

10/28/2014

TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THE ENGINE FAILED AND ENGINE FLUID LEAKED ON THE GROUND WHILE THE VEHICLE WAS PARKED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THE ENGINE BLOCK WAS LEAKING INTERNALLY. THE DEALER REPLACED THE ENGINE TUBE, PIPES, THE FRONT CATALYTIC CONVERTER, AND THE POWER STEERING SYSTEM WAS CLEANED; HOWEVER THE FAILURE WAS NOT CORRECTED. THE STEERING WHEEL ALSO BEGAN VIBRATING AND SHAKING. THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENTAL PANEL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,505. THE CURRENT MILEAGE WAS 7,454. ...UPDATED 07-29-13 *BF THE CONSUMER STATED THE BRAKES SQUEAKED AND THE GAS GAUGE WOULD NOT REGISTER GAS BEING IN THE VEHICLE. UPDATED 08/01/13

6/20/2013

BEGINNING ABOUT 4 MONTHS AFTER I BOUGHT THE VEHICLE, THE FUEL GAUGE BEGAN TO MALFUNCTION. THE GAUGE FLUCTUATES FROM HALF FULL TO EMPTY. MANY TIMES THE GAUGE SHOWS 1/4 TO EMPTY BUT THE TANK IS EMPTY. I HAVE RUN OUT OF GAS NUMEROUS TIMES (AT LEAST 10 TIMES) OVER THE LAST 2 YEARS BECAUSE THE GAUGE SHOWS I HAVE GAS AND THE TANK IS EMPTY. TOOK IT TO THE DEALER ON NUMEROUS OCCASIONS AND THE DEALER SAID THEY CHECKED IT BUT FOUND NO PROBLEM. THIS IS A DANGEROUS SITUATION WHEN TRAVELING ON THE FREEWAY AT HIGH SPEED AND I LOSE ALL POWER STEERING AND BRAKES. I NOW HAVE TO FILL UP THE TANK WHEN THE GAUGE READS HALF EMPTY TO AVOID RUNNING OUT OF GAS. THE GAUGE IS COMPLETELY UNRELIABLE. *TR

5/27/2014

2012 GMC ACADIA. CONSUMER WRITES IN REGARDS TO STABILIZER TRACK AND TRACTION CONTROL SYSTEM ISSUES. *SMD THE CONSUMER STATED THE VEHICLE POWERED DOWN WHILE DRIVING, DUE TO A WARNING TO SERVICE THE STABILIZER TRACK AND TRACTION CONTROL SYSTEM. *JB

1/5/2015

TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE DRIVING APPROXIMATELY 65 MPH, THE SPEEDOMETER DECREASED TO ZERO AND THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, THE TRACTION CONTROL, STABILITRAK, AND THE ALL WHEEL DRIVE WARNING LIGHTS ILLUMINATED AND DEACTIVATED. THE VEHICLE INDEPENDENTLY SWITCHED TO REAR WHEEL DRIVE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

1/27/2016

TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THAT THE LIFTGATE CLOSED WITHOUT WARNING. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000.

2/12/2015

TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE THE VEHICLE WAS PARKED WITH THE LIFTGATE OPENED, THE DOOR INDEPENDENTLY CLOSED WITH FORCE AND STRUCK THE CONTACT ON THE HEAD. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000. UPDATED 1/20/16 LN THE CONSUMER STATED IT WAS FIXED 12/1. *TR

11/5/2015

TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THE ENGINE FAILED AND ENGINE FLUID LEAKED ON THE GROUND WHILE THE VEHICLE WAS PARKED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THE ENGINE BLOCK WAS LEAKING INTERNALLY. THE DEALER REPLACED THE ENGINE TUBE, PIPES, THE FRONT CATALYTIC CONVERTER, AND THE POWER STEERING SYSTEM WAS CLEANED; HOWEVER THE FAILURE WAS NOT CORRECTED. THE STEERING WHEEL ALSO BEGAN VIBRATING AND SHAKING. THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENTAL PANEL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,505. THE CURRENT MILEAGE WAS 7,454. ...UPDATED 07-29-13 *BF THE CONSUMER STATED THE BRAKES SQUEAKED AND THE GAS GAUGE WOULD NOT REGISTER GAS BEING IN THE VEHICLE. UPDATED 08/01/13

6/20/2013

TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THAT WHILE ENGAGING THE BRAKES, THE VEHICLE MADE A SQUEAKING NOISE AND BURNING RUBBER ODOR EMITTED OUTSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE BRAKE BOOSTER WAS FAULTY AND NEEDED TO BE REPLACED. THE BRAKE BOOSTER WAS REPLACED BUT THE FAILURE RECURRED. THE BRAKE BOOSTER WAS REPLACED A SECOND TIME BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 20,614. UPDATED 10/29/14*CN ACCORDING TO THE REPAIR INVOICE, THE BRAKE BOOSTER DID NOT AFFECT THE PERFORMANCE OF THE BRAKES, UPDATED 03/03/15

9/22/2014

TL* THE CONTACT OWNS A GM AFTERMARKET AIR DEFLECTOR (PART NUMBER: 1927884) BEING USED ON A 2012 GMC ACADIA. THE CONTACT WAS DRIVING 70 MPH WHEN THE CENTER PLASTIC TIE FRACTURED AND CAUSED THE DEFLECTOR TO CRASH INTO THE WINDSHIELD OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE DEFLECTOR WAS NOT REPLACED. THE SERIAL NUMBER AND VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNAVAILABLE. *TR

3/6/2014

1. THE POWER LIFT GATE ON MY VEHICLE FAILED ON 7/23/15. WHEN IT OPENED, IT WENT ALL OF THE WAY UP AUTOMATICALLY AND THEN CAME CRASHING BACK DOWN AND NEARLY HIT ME IN THE HEAD. 2. THE FAILURE FROM THAT POINT ON HAPPENS EACH AND EVERY TIME SO I HAD TO TURN THE FEATURE OFF. 3. I CONTACTED BOTH GM DIRECTLY AND SPOKE TO A LOCAL DEALERSHIP TWICE (HARE CHEVROLET IN NOBLESVILLE, IN) AND BOTH TOLD ME THAT THERE IS A RECALL ON THIS ITEM BUT NO SOLUTION AND SUBSEQUENTLY NO PARTS HAVE BEEN MANUFACTURED TO CORRECT PROBLEM. I WAS TOLD THAT I COULD FIX IT OUT OF MY OWN POCKET (WITH THE SAME SUSPECTED FAULTY PARTS) BUT THERE WAS NO GUARANTEE I WOULD BE REIMBURSED AS A RESULT I HAVE NOT BEEN ABLE TO USE MY POWER LIFT GATE IN FOUR MONTHS NOW. I RECEIVED A RECALL NOTICE IN AUGUST WITH NO UPDATES IN THREE MONTHS. I SPOKE TO THE DEALERSHIP ON 10/31/15 AND WAS TOLD THERE WAS NO UPDATE ON THIS RECALL.

11/4/2015

AIR CONDITIONER BLOWER SPEED DECREASES WHEN BRAKES ARE APPLIED AND ENGINE SPEED DECREASES. AIR CONDITIONER RECIRCULATE BUTTON SPONTANEOUSLY CUTS OFF. REAR AIR CONDITIONER BLOWER SPEED DROPS WHEN BRAKES ARE APPLIED AND ENGINE SPEED DECREASES AND THEN COMPLETELY STOPS BLOWING DESPITE REAR A/C CONTROL REMAINING IN THE ON POSITION. REAR A/C BUTTON MUST BE TURNED OFF, THEN TURNED BACK ON TO RESTART BLOWER. VOLTAGE METER SHOWS A DROP IN VOLTAGE WHEN BRAKES ARE APPLIED AND ENGINE SPEED DECREASES. *TR

8/6/2012

TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THAT WHILE TRAVELING 20 MPH, THE STEERING WHEEL DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 300. UPDATED 6/13/13 *CN UPDATED 06/17/2013 *JS

10/1/2012

TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THAT THE PASSENGER SIDE DOOR MIRROR DID NOT ALLOW HIM TO SEE ANYTHING IN THE BLIND SPOTS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THE CONTACT WAS INFORMED THAT THERE WAS NOTHING THEY COULD DO IN REGARD TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WERE UNABLE TO CHANGE THE DESIGN OF THE VEHICLE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 1,100. UPDATED 11/13/12 *CN UPDATED 11/27/2012 *JS

10/10/2012

TL* THE CONTACT OWNS A 2012 GMC ACADIA. AFTER THE CONTACT PURCHASED THE VEHICLE, HE NOTICED THAT IT DID NOT COME EQUIPPED WITH A SPARE TIRE. THE MANUFACTURER STATED THAT THE VEHICLE DOES NOT COME EQUIPPED WITH A SPARE TIRE. THE APPROXIMATE FAILURE MILEAGE WAS 27,114. UPDATED 9/18/174*CN UPDATED 02/05/2015 *JS

7/28/2014

EITHER I GOT A LEMON, WHICH IS DEFINITELY A POSSIBILITY, OR THERE ARE SIGNIFICANT ISSUES W/ GMC AS A MANUFACTURER WHICH IS EVIDENT. THE AMERICAN CAR INDUSTRY JUST WON'T DO BUSINESS DIFFERENTLY BUT THEN AGAIN, THEY DON'T HAVE TO- THEY GET BAILED OUT BY THE GOVERNMENT REPEATEDLY. I LEASED THIS VEHICLE IN OCTOBER, 2012. THE ISSUES CITED ABOVE, WERE RELATED TO 3 BAD FUEL IGNITION VALVES, THEY WERE REPLACED FINALLY AFTER I TOOK THE CAR BACK TO 2 DIFFERENT DEALERS AND NEARLY 6 MONTHS OF COMPLAINING. THE ISSUE WAS WHEN ACCELERATING, THE RPMS WOULD STICK AT AROUND 5-6 WHEN I WAS TRAVELING AROUND SPEEDS OF 45 MPH TO 60 MPH. THE TRANSMISSION WOULDN'T SHIFT INTO THE NEXT GEAR. THIS WAS HIGHWAY DRIVING, BUT WILL HAPPEN ON 4 LANE ROADS AS WELL. DURING THE SAME TIME FRAME, THE STABILITY OF THE CAR IN ICE/SNOW ONLY WORKED IF THE TOW PACKAGE FEATURE WAS TURNED ON. OTHERWISE, I SPUN OUT LEAVING OUR NEIGHBORHOOD GOING DOWN A SLOPE AT SPEEDS OF LESS THAN 30 MPH. DEALER SAID IT DIDN'T MAKE SENSE AND DID NOTHING. I JUST KEEP THE TOW FEATURE ON DURING SNOW/ICE/RAIN. ELECTRICAL ISSUES, HEATING/COOLING SYSTEM WASN'T WORKING CORRECTLY, IT WASN'T HEATING UNLESS THE TEMP WAS PUT AT 80 DEGREES. ONLY THING DEALER WOULD CONCEDE WAS THERE WAS A KINK IN THE HOSE. IT'S HAPPENING AGAIN- WE HAVE TO SET THE A/C AT 60 IN ORDER FOR IT TO COOL THE CAR DOWN. VERY DISAPPOINTED IN THIS CAR. ONCE AGAIN, THE ISSUE WITH THE RPMS AND HEATING/COOLING SYSTEM IS HAPPENING AGAIN. I'M PAYING OFF THIS LEASE EARLY AND HOPEFULLY WILL NOT GET A PENALTY. THIS IS A POORLY MADE CAR. *TR

8/28/2014

I OPENED THE REAR TAILGATE AND WHILE TAKING AN OBJECT OUT OF THE BACK OF THE VEHICLE, THE TAILGATE CAME CRASHING DOWN ON MY HEAD WITH GREAT FORCE. AFTER PHYSICALLY RECOVERING, I TESTED THE TAILGATE AND THE ISSUE REPEATED ITSELF. I CALLED KITAHARA GMC IN FRESNO, CA AND SCHEDULED A SERVICE APPOINTMENT. KITAHARA REPLACED THE PARTS, BUT I WAS TOLD THAT IT IS A WEAR PART AND THAT BECAUSE THERE ARE NO RECALLS THERE IS NO WAY FOR THEM TO GUARANTEE THAT THE ISSUE WON'T HAPPEN AGAIN. I CALLED GENERAL MOTORS TO REPORT THE ISSUE AND THEY OFFERED $100 TOWARD AN OIL CHANGE AND TIRE ROTATION AND CLAIMED THAT THEY DO NOT ISSUE RECALLS. I AM REPORTING THIS ISSUE TO THE NHTSA, BECAUSE I FEAR THAT THIS DEFAULT IS EXTREMELY DANGEROUS AND COULD CAUSE SEVERE INJURY OR EVEN DEATH DEPENDING ON THE SITUATION AT THE TIME OF MALFUNCTION. *TR

1/22/2015

TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE SPEEDOMETER GAUGE STOPPED AT 10 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INSTRUMENT PANEL CLUSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.

3/9/2015

I DISCOVERED A FLAT TIRE AND CALLED AAA TO PUT ON MY SPARE. THEY SAID THE SPARE "DONUT" HAD DANGEROUS RUST ON THE BOLT HOLES AND REFUSED TO MOUNT THE RIM ON MY VEHICLE.THEY CITED A CASE IN A PRIOR WEEK WHERE THEY MOUNTED A RIM LIKE THIS AND IT FELL OFF THE CAR.THESE RUSTY RIMS ARE MOUNTED UNDER THE VEHICLE AND REPRESENT AN UNSAFE SITUATION. I CALLED GM AND THEY REFERRED ME TO THE DEALERSHIP. THE DEALERSHIP CALLED GM AND THEY AGREED ,AS A ONE TIME COURTESY,TO REPLACE THE RIM.THE NEXT DAY,THEY CALLED AND SAID THEY WOULDN'T REPLACE IT BUT WOULD GIVE ME$100 GIFT CARD. I SAID,I NEED A SPARE,NOT A GIFT CARD. I SENT ANOTHER E-MAIL EXPLAINING HOW DISAPPOINTED I WAS WITH THEM BACKING DOWN ON THEIR WORD AND THEY OFFERED ME ROAD HAZARD COVERAGE, AGAIN I REFUSED AND STATED I NEED A SAFE SPARE TIRE I THINK THESE SPARE WHEELS SHOULD BE RECALLED OR AT LEAST INSPECTED--THEY ARE UNSAFE..AND NO ONE'S GOING TO NOTICE IT UNTIL IT'S TOO LATE. I'LL HAVE TO GO THROUGH THE EXPENSE OF BUYING A NEW SPARE--THE ONE THAT CAME WITH MY CARE IS UNSAFE AND DANGEROUS. *TR

4/5/2015

TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE DRIVING 40 MPH, THE AIR CONDITIONER LIGHT FAILED TO ILLUMINATE INITIALLY, BUT LATER ILLUMINATED INTERMITTENTLY. THE AIR CONDITIONER FAILED TO TURN ON AFTERWARDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS A HOLE IN THE AIR CONDITIONER LINE HOSE DUE TO THE HOSE RUBBING UP AGAINST THE POWER STEERING LINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.

3/28/2017

TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE DRIVING 40 MPH, THE AIR CONDITIONER LIGHT FAILED TO ILLUMINATE INITIALLY, BUT LATER ILLUMINATED INTERMITTENTLY. THE AIR CONDITIONER FAILED TO TURN ON AFTERWARDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS A HOLE IN THE AIR CONDITIONER LINE HOSE DUE TO THE HOSE RUBBING UP AGAINST THE POWER STEERING LINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.

3/28/2017