2018 Ford Transit Owner Complaints

TL* THE CONTACT OWNS A 2018 FORD TRANSIT. THE CONTACT STATED THAT THE VEHICLE WIRING WAS WORN AND BEING EATEN BY RATS. AS A RESULT, THE ENGINE HAD TROUBLE STARTING, BUT THE VEHICLE COULD STILL BE DRIVEN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO FAIRLANE FORD (14585 MICHIGAN AVE, DEARBORN, MI 48126, (313) 846-5000) WHERE IT WAS DIAGNOSED THAT THE WIRING NEEDED TO BE REPLACED. THE WIRES WERE MADE OUT OF SOY AND ORGANIC BIO PLASTIC. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 67,700.

1/22/2019

CHECK ENGINE LIGHT TURNED ON AND ENDED UP BEING MALFUNCTIONING CATYLYTIC CONVERTER. FORD TRANSIT ECOBOOST 3.5 350XLT 21000 MILES APPROX. NOT SURE WHY OR HOW BUT FORD DEALERSHIP REPLACING PARTS.

7/16/2019

MULTIPLE OCCURRENCES AFTER TRAVELING AT FULL SPEED ON US HWY 76AND THEN SLOWING DOWN OR WHEN COMING TO A STOP, THE VEHICLE AUTONOMOUSLY MAKES ONE OR MORE VERY HARD DOWNSHIFTS. IT IS ENOUGH TO UNEXPECTEDLY PROPEL THE OCCUPANTS FORWARD IN THEIR SEATS/SEATBELTS. AFTER HEARING ABOUT THE POSSIBLE REOPENING OF THE F150 RECALL AND READING ABOUT OTHER TRANSIT VANS HAVING THE SAME PROBLEM, I FELT THAT I SHOULD MAKE YOU AWARE OF THE ISSUE. THANKS, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

3/30/2021

The contact owns a 2018 Ford Transit. The contact stated that while driving approximately 35-40 MPH, the vehicle lost motive power and went into limp mode. The vehicle would not accelerate above 20 MPH. The failure almost caused a collision. The vehicle was towed to the dealer. The vehicle was not diagnosed nor repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000.

10/13/2021

BATTERY KEPT DRAINING-FOUND OUT 2 BATTERIES UNDER THE DRIVER'S SEAT AND THE FUEL IS PUT IN AT THE DRIVER'S SEAT DOOR. THE DOOR MUST STAY OPENED DURING FUELING. ALSO, THE BATTERY DRAINING AND NUMEROUS REPLACEMENTS FOUND DUE TO INCORRECT WIRING AGAIN. THIS IS A CONVERSION VAN BY EXPLORER, AND WE'VE ALREADY HAD ANTIFREEZE LEAKAGE WHICH IS STILL A PROBLEM WITH THE SMELL. THE VEHICLE IS STILL AT REPAIR SHOP IN MILLERSVILLE FOR ANOTHER MONTH. MVA INVESTIGATOR KEVIN CHUBB DIRECTED US TO INVESTIGATE THIS FUEL SYSTEM AND BATTERY SYSTEM PLACEMENT FOR INSPECTION. HE FELT AS WE DID THAT IT IS A HEALTH AND SAFETY HAZARD.

2/22/2019

CHECK ENGINE LIGHT TURNED ON AND ENDED UP BEING MALFUNCTIONING CATYLYTIC CONVERTER. FORD TRANSIT ECOBOOST 3.5 350XLT 21000 MILES APPROX. NOT SURE WHY OR HOW BUT FORD DEALERSHIP REPLACING PARTS.

7/16/2019

WHEN THE VAN IS STATIONARY AND RUNNING FOR 10-15 MINUTES, HALF OF THE CARGO FLOOR (BEHIND THE PASSENGER AND DRIVER SEATS) REACHES A TEMPERATURE OF 125-130 DEGREES. A TEMP GUN WAS USED TO DEMONSTRATE THIS SAFETY HAZARD. I MADE MENTION OF THIS TO AN AUTOBODY SHOP WHO SUGGESTED HAVING THE DEALERSHIP TAKE A LOOK SINCE THAT DOESN'T SOUND RIGHT. WHEN THE DEALERSHIP IN WEST PALM BEACH (AL PACKER, 561-689-6550) LOOKED OVER THIS, THEY STATED THIS IS AS DESIGNED AND IT MATCHES A FEW OTHER FORD TRANSITS THEY CHECKED. THEY SAID NOTHING CAN BE DONE TO ASSIST ME EVEN THOUGH THIS IS A CLEAR SAFETY HAZARD AS A TEMPERATURE OF 130 DEGREES CAN CAUSE FIRST DEGREE BURN IF IN CONTACT FOR ABOUT 30 SECONDS (SEE ATTACHED IMAGE REFERENCES). WHEN I SPOKE TO FORD MOTORS (800-392-3673), THEY SAID IT'S UP TO THE DEALERSHIPS TO SPEAK WITH THE ENGINEERING DEPT IN ORDER TO INVESTIGATE INTO ANYTHING AND THAT THEY ALSO CANT DO ANYTHING BESIDES ADD COMMENTS TO MY CASE NUMBER (15138348) WHICH WOULD BE SUPPLIED TO THE SERVICE DELIVERY MANAGER I ALREADY WORKED WITH (STEVEN THOMAS). THIS IS A BRAND NEW VEHICLE (2500 MILES SO FAR) AND I'VE NEVER SEEN OR HEARD OF ANY WHERE IT'S EXPECTED TO WORK WITH A FLOOR SPACE THAT GETS 130 DEGREES HOT. I'M LOOKING TO GET FORD TO AGREE TO A SAFETY RECALL TO ADDRESS THE INSUFFICIENT HEAT SHIELDING WITH THE CATALYTIC CONVERTER.

6/29/2018

SEVERAL SPOTS ARE OCCURRING AT JOINTS OF DOOR OPENINGS AND ALSO ON THE ROOF WHERE THE PAINT IS NOT ADHERING PROPERLY OR IS ACTUALLY BEING RUBBED OFF WHEN THE DOORS ARE CLOSED AND THE VEHICLE IS AN OPERATION. THE PAINT JOB ON THE CEILING WELDS IS NOT SMOOTH. IT APPEARS THAT THERE IS SOME BUBBLING OR CHIPPING GOING ON AFTER ONLY A FEW MONTHS.

9/5/2018

BATTERY KEPT DRAINING-FOUND OUT 2 BATTERIES UNDER THE DRIVER'S SEAT AND THE FUEL IS PUT IN AT THE DRIVER'S SEAT DOOR. THE DOOR MUST STAY OPENED DURING FUELING. ALSO, THE BATTERY DRAINING AND NUMEROUS REPLACEMENTS FOUND DUE TO INCORRECT WIRING AGAIN. THIS IS A CONVERSION VAN BY EXPLORER, AND WE'VE ALREADY HAD ANTIFREEZE LEAKAGE WHICH IS STILL A PROBLEM WITH THE SMELL. THE VEHICLE IS STILL AT REPAIR SHOP IN MILLERSVILLE FOR ANOTHER MONTH. MVA INVESTIGATOR KEVIN CHUBB DIRECTED US TO INVESTIGATE THIS FUEL SYSTEM AND BATTERY SYSTEM PLACEMENT FOR INSPECTION. HE FELT AS WE DID THAT IT IS A HEALTH AND SAFETY HAZARD.

2/22/2019

While I am driving, the battery warning light come up first, then the break system warning light come up, then transmission warning coming up. if I keep vehicle moving after while will get back normal. only when I stop the vehicle then vehicle will shut off can not start. Only when I jump start and will running for while.

6/30/2022

I OWN THIS CAR 3 MONTHS, AND 2 WEEKS AGO MY WILL HAB IN RATE SAIDE WAS BROKE AND AFTER 2 WEEKS MY LEFT SIDE BROKE, SO DENGER IF IS WILL GO OUT IN ROAD . PROBLEM IS MY TOO FRIEND HAVE SAME TROUBLE.

3/8/2019

1. RAIN SENSING WIPERS WORK INTERMITTENTLY BARELY WHEN DRIVING. TOLD BY SALES MANAGER THAT "THEY WORK BUT IT ISN'T A PERFECT SYSTEM" 2. A.M. LIMITED RECEPTION IN WIDE OPEN AREAS IN MULTIPLE LARGE POPULATION AREAS. SITTING OR DRIVING BOTH. TRIED TO USE FOR 530 A.M. ROAD INFORMATION & WOULDN'T WORK. 3. BODY ROOF SEAL CAME LOOSE FROM ROOF DRIVING HOME IN COLD WEATHER. 4. TIRE PRESSURE SENSOR FAULT GOES OFF AND ON WHILE DRIVING. 5. SEAT BELT HEIGHT ADJUSTMENT TAB ON FRONT PASSENGER SIDE FELL OFF. NOT COVERED BY FORD BECAUSE IT IS PLASTIC. 6. CUSTOMER CONNECTION POWER POINT ON DRIVERS SEAT PEDESTAL MISSING A MOUNTING NUT FROM FACTORY. WE HAVE BEEN TOLD THAT THE POWER POINT IS NOT FACTORY BECAUSE WE CONNECTED INTO THE PORT AS IT WAS DESIGNED FOR. STUD THREADS ARE STILL UNMARKED (NEW). THIS ALLOWS THE LOWER SECTION OF CCP TO BE SLIGHTLY LOOSE. 7. AC VENTS ON MAX BLOWING OUT 65-70 DEGREE AIR AT IDLE IN 80 DEGREE OUTSIDE AMBIENT TEMP. (KNOWN ISSUE) 8. OVERHEAD A/C LOUVERED VENTS ARE BREAKING INTERNALLY WHEN ADJUSTED. ONE ENTIRE VENT FELL OUT WHILE DRIVING DOWN THE ROAD ONTO MY CHILD'S HEAD WHO COULDN'T TOUCH IT. NOT COVERED BECAUSE THEY BROKE BUT THEY AREN'T A MECHANICAL FAILURE. DAUGHTER HAD SCRATCH ON HER FOREHEAD WHERE IT HIT HER. 10. OPENED UP HEADLAMP LENS TO UPGRADE THE LIGHTS AND THE LOW BEAM PIG TAIL ON BOTH LIGHTS ARE ALREADY DETERIORATING FROM THE LENS HEAT. LIGHTLY TOUCHED EACH OF THE LOCKING CLIPS AND WITHOUT LIFTING EITHER ONE AND THEY FELL OFF. HIGH BEAM WHICH ARE USED MUCH LESS HAVE PERFECT LOCKING TABS STILL. REQUIRED TO MAINTAIN CONTINUITY TO THESE LIGHTS. 11. LAST WEEK A PLUG IN THE DRIVERS DOOR THRESHOLD OVER FRAME BOLT TRIPPED ME WHEN IT CAME UP AS I WAS STEPPING OUT. SECOND TO FALL OUT. ALL THIS TOLD TO US UNDER THE 36K BUMPER TO BUMPER YET DEALER IS WILLING TO CHARGE ME FOR THE DEFECTIVE PARTS.

5/16/2019

FUEL DOOR BROKEN AT UPPER HINGE. VERY COMMON PART FAILURE FORD WILL NOT ACKNOWLEDGE.

12/15/2020

DIESEL ENGINE FAILS CATASTROPHICALLY ON HIGHWAY IN MOTION--FIRST A BLOWN PISTON AT 78K MILES, TURBO FAILED WITHIN 5K MILES OF ENGINE. PRIOR TO THESE FAILURES, BOTH THIS TRUCK AND IT'S TWIN(BOUGHT IDENTICALLY TOGETHER) DEVELOPED LEAKS IN THE RADIATORS...SAME LOCATION. THE SISTER TRUCK IS NOW AT A FORD DEALER WITH A BLOWN ENGINE

12/28/2020

1. RAIN SENSING WIPERS WORK INTERMITTENTLY BARELY WHEN DRIVING. TOLD BY SALES MANAGER THAT "THEY WORK BUT IT ISN'T A PERFECT SYSTEM" 2. A.M. LIMITED RECEPTION IN WIDE OPEN AREAS IN MULTIPLE LARGE POPULATION AREAS. SITTING OR DRIVING BOTH. TRIED TO USE FOR 530 A.M. ROAD INFORMATION & WOULDN'T WORK. 3. BODY ROOF SEAL CAME LOOSE FROM ROOF DRIVING HOME IN COLD WEATHER. 4. TIRE PRESSURE SENSOR FAULT GOES OFF AND ON WHILE DRIVING. 5. SEAT BELT HEIGHT ADJUSTMENT TAB ON FRONT PASSENGER SIDE FELL OFF. NOT COVERED BY FORD BECAUSE IT IS PLASTIC. 6. CUSTOMER CONNECTION POWER POINT ON DRIVERS SEAT PEDESTAL MISSING A MOUNTING NUT FROM FACTORY. WE HAVE BEEN TOLD THAT THE POWER POINT IS NOT FACTORY BECAUSE WE CONNECTED INTO THE PORT AS IT WAS DESIGNED FOR. STUD THREADS ARE STILL UNMARKED (NEW). THIS ALLOWS THE LOWER SECTION OF CCP TO BE SLIGHTLY LOOSE. 7. AC VENTS ON MAX BLOWING OUT 65-70 DEGREE AIR AT IDLE IN 80 DEGREE OUTSIDE AMBIENT TEMP. (KNOWN ISSUE) 8. OVERHEAD A/C LOUVERED VENTS ARE BREAKING INTERNALLY WHEN ADJUSTED. ONE ENTIRE VENT FELL OUT WHILE DRIVING DOWN THE ROAD ONTO MY CHILD'S HEAD WHO COULDN'T TOUCH IT. NOT COVERED BECAUSE THEY BROKE BUT THEY AREN'T A MECHANICAL FAILURE. DAUGHTER HAD SCRATCH ON HER FOREHEAD WHERE IT HIT HER. 10. OPENED UP HEADLAMP LENS TO UPGRADE THE LIGHTS AND THE LOW BEAM PIG TAIL ON BOTH LIGHTS ARE ALREADY DETERIORATING FROM THE LENS HEAT. LIGHTLY TOUCHED EACH OF THE LOCKING CLIPS AND WITHOUT LIFTING EITHER ONE AND THEY FELL OFF. HIGH BEAM WHICH ARE USED MUCH LESS HAVE PERFECT LOCKING TABS STILL. REQUIRED TO MAINTAIN CONTINUITY TO THESE LIGHTS. 11. LAST WEEK A PLUG IN THE DRIVERS DOOR THRESHOLD OVER FRAME BOLT TRIPPED ME WHEN IT CAME UP AS I WAS STEPPING OUT. SECOND TO FALL OUT. ALL THIS TOLD TO US UNDER THE 36K BUMPER TO BUMPER YET DEALER IS WILLING TO CHARGE ME FOR THE DEFECTIVE PARTS.

5/16/2019

TL* THE CONTACT OWNS A 2018 FORD TRANSIT VAN. THE CONTACT STATED THAT THE SHOULDER HARNESS WAS IMPROPERLY MOUNTED TO THE SEAT AN NOT TO THE A-PILLAR. THE CONTACT STATED THAT DESIGN FAILED TO ALLOW THE PASSENGER TO EXIT THE VEHICLE QUICKLY IN THE LIKELIHOOD THERE WAS AN EMERGENCY. GAUDIN FORD (6625 ROY HORN WAY, LAS VEGAS, NV 89118, (888) 301-4776) CONTACTED THE DESIGNER OF THE CONVERSION VAN AND STATED THE CONTACT'S CONCERN. THE DESIGNER AND THE MANUFACTURER REFUSED TO ACKNOWLEDGE THE ISSUE. HE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 9,500.

10/19/2020

I ordered 195/75R-16C Cooper Hercules Terra Trac tires for two different vendors on Ebay. Four from one vendor , two from another. The two tires I got from one vendor, had a manufacturer date code of 2622, which is good. The other four tires had NO date of manufacture code anywhere on them!!! Isn't this against the law?

10/7/2022

The contact owns a 2018 Ford Transit equipped with Michelin Tires, Tire Line: Agilis CrossClimate C-Metric, Tire Size: 235/65R/16C, and DOT Number: 1FK4107CX. The contact received notification of NHTSA Campaign Number: 23T002000 (Tires); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

8/31/2023

With this vehicle when driving on highway or interstate once you go past about 40 miles the transmission begins to overheat and when it reaches a temperature of approximately 245° it will kick down into limp mode causing the vehicle to suddenly slow down in front of other traffic. You have to get over to the side of the road and let the transmission cool down before you can continue at a safe pace. This vehicle has been taken multiple times the transmission has been replaced twice. They have replaced the transmission cooler, they have an auxiliary cooler, and the problems still persist. This is very dangerous to be operating when it kicks down tent mode and gears down suddenly. It has been in Fords service shop for over seven months now and we just got it back with the new auxiliary cooler on it and it is still having the same problem.

3/26/2024

The contact owns a 2018 Ford Transit. The contact stated that while slowly driving into a parking space, the vehicle suddenly experienced unintended acceleration and crashed into another parked vehicle. During the incident, the brake pedal was pressed, but the vehicle did not stop. The vehicle was towed to the local dealer, who was unable to determine the cause of the failure. No injuries were reported and a police report was taken at the scene. Also, the vehicle later experienced the same failure. While attempting to park the vehicle again experienced unintended acceleration and drove forward, crashing into a second vehicle. During the crash, the two front occupants of the second vehicle had sustained undisclosed injuries that later required medical treatment. No further information was available. A police report was taken at the scene. The vehicle was towed to the local dealer, who was unable to determine the cause of the second failure. The contact indicated that the failure had recently reoccurred for the third time. The cause of the failures was not determined. The manufacturer was not contacted regarding the failures. The failure mileage was unknown.

6/13/2025

CLOTH HEADLINER AT SLIDING DOOR WILL NOT STAY UNDERNEATH THE DOOR GASKET.

9/5/2018

TL* THE CONTACT OWNS A 2018 FORD TRANSIT. THE CONTACT STATED THAT THE VEHICLE WIRING WAS WORN AND BEING EATEN BY RATS. AS A RESULT, THE ENGINE HAD TROUBLE STARTING, BUT THE VEHICLE COULD STILL BE DRIVEN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO FAIRLANE FORD (14585 MICHIGAN AVE, DEARBORN, MI 48126, (313) 846-5000) WHERE IT WAS DIAGNOSED THAT THE WIRING NEEDED TO BE REPLACED. THE WIRES WERE MADE OUT OF SOY AND ORGANIC BIO PLASTIC. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 67,700.

1/22/2019

REAR BRAKES AND TIRES FOR TWO OF OUR 2018 FORD TRANSIT VEHICLES ARE NEEDING TO BE REPLACED WITH LESS THAN 10,000 MILES ON THE VEHICLES. WE ALSO SEEN THIS OCCUR WITH ONE OF OUR 2016 FORD TRANSIT -- REAR BRAKES HAVE BEEN REPLACED TWICE WITHIN 32,000

5/14/2019

1. RAIN SENSING WIPERS WORK INTERMITTENTLY BARELY WHEN DRIVING. TOLD BY SALES MANAGER THAT "THEY WORK BUT IT ISN'T A PERFECT SYSTEM" 2. A.M. LIMITED RECEPTION IN WIDE OPEN AREAS IN MULTIPLE LARGE POPULATION AREAS. SITTING OR DRIVING BOTH. TRIED TO USE FOR 530 A.M. ROAD INFORMATION & WOULDN'T WORK. 3. BODY ROOF SEAL CAME LOOSE FROM ROOF DRIVING HOME IN COLD WEATHER. 4. TIRE PRESSURE SENSOR FAULT GOES OFF AND ON WHILE DRIVING. 5. SEAT BELT HEIGHT ADJUSTMENT TAB ON FRONT PASSENGER SIDE FELL OFF. NOT COVERED BY FORD BECAUSE IT IS PLASTIC. 6. CUSTOMER CONNECTION POWER POINT ON DRIVERS SEAT PEDESTAL MISSING A MOUNTING NUT FROM FACTORY. WE HAVE BEEN TOLD THAT THE POWER POINT IS NOT FACTORY BECAUSE WE CONNECTED INTO THE PORT AS IT WAS DESIGNED FOR. STUD THREADS ARE STILL UNMARKED (NEW). THIS ALLOWS THE LOWER SECTION OF CCP TO BE SLIGHTLY LOOSE. 7. AC VENTS ON MAX BLOWING OUT 65-70 DEGREE AIR AT IDLE IN 80 DEGREE OUTSIDE AMBIENT TEMP. (KNOWN ISSUE) 8. OVERHEAD A/C LOUVERED VENTS ARE BREAKING INTERNALLY WHEN ADJUSTED. ONE ENTIRE VENT FELL OUT WHILE DRIVING DOWN THE ROAD ONTO MY CHILD'S HEAD WHO COULDN'T TOUCH IT. NOT COVERED BECAUSE THEY BROKE BUT THEY AREN'T A MECHANICAL FAILURE. DAUGHTER HAD SCRATCH ON HER FOREHEAD WHERE IT HIT HER. 10. OPENED UP HEADLAMP LENS TO UPGRADE THE LIGHTS AND THE LOW BEAM PIG TAIL ON BOTH LIGHTS ARE ALREADY DETERIORATING FROM THE LENS HEAT. LIGHTLY TOUCHED EACH OF THE LOCKING CLIPS AND WITHOUT LIFTING EITHER ONE AND THEY FELL OFF. HIGH BEAM WHICH ARE USED MUCH LESS HAVE PERFECT LOCKING TABS STILL. REQUIRED TO MAINTAIN CONTINUITY TO THESE LIGHTS. 11. LAST WEEK A PLUG IN THE DRIVERS DOOR THRESHOLD OVER FRAME BOLT TRIPPED ME WHEN IT CAME UP AS I WAS STEPPING OUT. SECOND TO FALL OUT. ALL THIS TOLD TO US UNDER THE 36K BUMPER TO BUMPER YET DEALER IS WILLING TO CHARGE ME FOR THE DEFECTIVE PARTS.

5/16/2019

SLIDING DOOR SENSOR INDICATING DOOR OPEN IS MALFUNCTIONING I STARTED MOVING VEHICLE NOT KNOWING DOOR IS OPEN

11/26/2020

The contact owns a 2018 Ford Transit. The contact stated that the rearview camera would inadvertently turn blue while reversing. The vehicle was taken to the dealer who informed the contact that the vehicle could not be repaired under an unknown recall because the VIN was not included in the recall. The contact stated that the failure reoccurred several times while reversing. The vehicle was taken back to the dealer who informed the contact that they could not duplicate the failure. The manufacturer was notified of the failure and advised the contact to file a complaint with NHTSA. The vehicle was not repaired. The approximate failure mileage was 26,000.

9/28/2021

2018 FORD TRANSIT. CONSUMER WRITES IN REGARDS TO DEFECTIVE SLIDING DOOR. THE CONSUMER STATED THE SLIDING DOOR WOULD BECOME STUCK. THE DEALER ATTEMPTED TO REPAIR THE SLIDING DOOR ON 5 DIFFERENT OCCASIONS. THE VEHICLE WAS UNDER WARRANTY

3/28/2022

Hi, I bought this Ford 150 transit brand new back in 2018. About 6 months ago my rear camera is not working properly, sometimes the screen is dark or the view is real fuzzy hard to see cars when backing up. I called Ford corporation to see if this has a recall , but no such luck. They did file a complaint form of the issue. Will let me know when there is a recall. I'm worried that someday i'm going to back up and hit a car or a person, Also i do use this van for work to transport people. Its hard to see with a large full size transit van. I think this should be a recall for these transit vans its decently a safety problem. Please let me know. Thanks [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

10/24/2023

The contact's company owns a 2018 Ford Transit. The contact stated while driving 60 MPH, the vehicle lost motive power. The contact was able to veer to the side of the road. The vehicle was towed to the tow company mechanic, where it was diagnosed that coolant intrusion in the engine had caused the engine to seize. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact to tow the vehicle to the dealer for diagnostic testing. Additionally, the manufacturer referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 90,000.

12/7/2023

The contact owns a 2018 Ford Transit. The contact stated that while driving at various speeds, an abnormal squeaking sound would be emitted from the vehicle without warning. The contact stated that the sound went away upon the depression of the brake pedal. Since owning the vehicle, the contact had taken the vehicle to the dealer for an oil change, each time, the contact was informed that both the brake pads and rotors needed to be replaced. The contact stated that the clips needed to keep the brake pads in place fractured approximately 20-50 miles after being replaced. The contact stated that the brake pads and rotors had been replaced several times due to the failure. The manufacturer was notified of the failure and acknowledged the failure; however, no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 160,000.

6/7/2024

Odometer Fraud. The contact purchased a 2018 Ford Transit. The contact stated that upon taking the vehicle to the Ford dealer for service, the contact was informed that the vehicle was a Lemon vehicle, and that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 33,135; however, upon retrieving the Carfax history report of the vehicle, the Ford dealer informed the contact that the vehicle mileage was 240,000.

9/2/2025