2011 Ford Fusion Owner Complaints

I WAS TRAVELING ABOUT 35 TO 40MPH WHEN THE CAR STARTING ACTING UP. ANYTIME I HAD TO SLOW DOWN AND THEN SPEED UP THE RPM WOULD NOT SHIFT, WHEN IT DID SHIFT IT WOULD JERK THE CAR FORWARD. I ALSO HAVE BEEN HAVING AN ISSUE WHERE I WOULD STEP ON THE GAS AND IT WOULD ACT AS IF IT WAS IN NEUTRAL. THIS CONTINUES TO HAPPEN AND I FEAR THAT ONE OF THESE TIMES I WILL BE IN AN ACCIDENT WITH MY KIDS IN THE CAR. THESE ARE ALL TRANSMISSION ISSUES, I HAVE BROUGHT IT IN TWICE NOW FIRST TIME THEY DID THE TSB WHICH WAS TO RESET THE PCM AND MY AC WASN'T AND STILL IS NOT WORKING. RESETTING THE PCM DID NOT WORK SO NOW BACK IN THE SHOP IT SITS. THIS CAR IS ONLY 4 MONTHS OLD AND ALREADY HAS SAFETY ISSUES BEING THE TRANSMISSION. THERE NEEDS TO BE A RECALL BEFORE THERE ARE DEATHS.

7/12/2011

ON SEPTEMBER 15, 2011 I WAS DRIVING MY 5 MONTH OLD 2011 FORD FUSION HYBRID WITH 5700 MILES ON IT WHEN A BRAKE WARNING LIGHT CAME ON AND A WARNING TONE SOUNDED IN MY VEHICLE. I PULLED OVER AND STOPPED THE VEHICLE. I CALLED WALKER FORD IN CLEARWATER AND THEY SAID IT PROBABLY WAS ONLY A DEFECTIVE REAR BRAKE LIGHT AND BRING IT IN WHEN YOU HAVE TIME. I RESTARTED MY VEHICLE AND THE WARNING LIGHT AND TONE WERE GONE. I CONTINUED DRIVING HOME AND WHEN I WAS ALMOST HOME, THE BRAKE WARNING LIGHT CAME ON AGAIN AND SO DID THE WARNING TONE. BUT THIS TIME I NOTICED MY ESTIMATED MILES PER GALLON ON THE ONBOARD COMPUTER SYSTEM WAS GOING UP AND DOWN AND THE VEHICLE NO LONGER WENT INTO THE ELECTRIC HYBRID MODE. I CALLED WALKER FORD AND TOLD THEM I WAS GOING TO BRING THE VEHICLE IN ON THE MORNING OF SEPTEMBER 16TH. I BROUGHT IT IN AND ALL DAY LONG THEY TROUBLESHOOT IT AND WALKER FORD COULD NOT FIGURE OUT WHAT WAS WRONG WITH IT. THEY PUT A CALL INTO THE FORD TECHNICIAN HOTLINE TO FIND OUT WHAT WAS WRONG WITH THE VEHICLE. AT THE END OF THE DAY THEY DID NOT HEAR BACK FROM THE HOTLINE AND I NEEDED A VEHICLE TO GET HOME. WALKER FORD WANTED TO GIVE MY VEHICLE BACK TO ME TO DRIVE HOME AND USE OVER THE WEEKEND. I REFUSED SAYING THAT THE MANUAL SAID TO BRING THE VEHICLE IN FOR SERVICE FOR THE BRAKE WARNING LIGHT AND THE ELECTRIC/HYBRID SYSTEM NOT WORKING. NOTHING IN THE MANUAL SAID TO CONTINUE DRIVING THE VEHICLE. SO WALKER FORD FINALLY GAVE ME A LOANER TO DRIVE. MONDAY SEPTEMBER 19TH THEY GOT AN ANSWER FROM THE HOTLINE AND IT SAID A VACUUM HOSE/ASSEMBLY WAS BAD AND THEY PUT ONE ON ORDER. THE NEXT DAY THE PART WAS NOT DELIVERED BUT A NOTICE THAT THE PART WAS NOT AVAILABLE BUT BACK ORDERED AND IT WOULD BECOME AVAILABLE SOMETIME AROUND OCTOBER 14TH. I CONTACTED FORD CUSTOMER SERVICE AND MADE A COMPLAINT CASE # [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

10/3/2011

ON 6/7/12 WAS DRIVING CAR AND CHECK ENGINE LIGHT AND WRENCH LIGHT CAME ON WHILE DRIVING ON THE ROAD, 30 SECONDS LATER, ENGINE SHUT OFF COMPLETELY, COULD NOT ACCELERATE AND HAD TO GET THE VEHICLE TOWED TO THE DEALERSHIP. I WAS TOLD THAT THE PURGE VALVE AND FUEL FILLER PIPE HAD TO BE REPLACED. ON 6/11/12, PICKED UP MY VEHICLE FROM THE DEALERSHIP AND WAS CHARGED OVER $500 DOLLARS FOR THE SERVICE. 20 MINUTES LATER WHILE DRIVING ON I45 NORTH AT 65 MPH. SAME THING HAPPENED, CAR COMPLETELY TURNED OFF, HAD TO "COAST" TO THE SHOULDER AND AVOID ANY VEHICLES. MY VEHICLE, AGAIN, WAS TOWED TO THE DEALERSHIP. THIS IS VERY DANGEROUS AND MUST BE TAKEN CARE OF IMMEDIATELY. THE FACT THAT I WAS CHARGED OVER $500 TO TAKE CARE OF THE ISSUE AND FOR IT TO HAPPEN AGAIN IS ABSURD. *TR

6/11/2012

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT WAS TRAVELING 65 MPH WHEN THE ENGINE STALLED. THE VEHICLE RESTARTED AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 31,000 AND THE CURRENT MILEAGE WAS 32,000. UPDATED 08/16/12*LJ THE CONSUMER STATED THE ENGINE STALLED, AS SHE ATTEMPTED TO ACCELERATE FROM A STOP.

7/11/2012

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT WAS EXITING A PARKING SPACE WHEN THE STEERING FAILED AND BECAME ABNORMALLY TIGHT. THE POWER STEERING CAME WARNING LIGHT DID NOT ILLUMINATE UNTIL AFTER THE FAILURE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE HE WAS AWAITING DIAGNOSIS OF THE FAILURE AND POSSIBLE REPAIRS. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 1,200.

4/14/2011

2011 FUSION, JUST OVER 1000 MILES, DROVE 1 HR IN 100 DEG TEMP. POWER STEERING WARNING CAME ON. PARKED RETURNED TO VEHICLE WHILE LATER, FIX POWER STEERING NOW WAS THE NEW WARNING, STEERING WHEEL DID NOT BUDGE, HAD TO HAVE IT TOWED. *TR

7/10/2011

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS INSPECTED BY A DEALER WHO INFORMED THE CONTACT THAT HE WOULD NEED TO REPLACE THE THROTTLE BODY. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100.

12/10/2010

TL*THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT STATED THAT WHILE DRIVING AND ATTEMPTING TO LIFT HIS FOOT FROM THE ACCELERATOR PEDAL TO THE BRAKE PEDAL, THERE WAS NOT ENOUGH ROOM. HE NOTICED THE FAILURE MORE OFTEN WHEN HE WAS TRYING TO MAKE AN ABRUPT STOP. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CURRENT MILEAGE WAS APPROXIMATELY 1,000. THE FAILURE MILEAGE WAS APPROXIMATELY 500.

3/23/2011

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT HE WAS UNABLE TO TOW THE VEHICLE WITHOUT THE BATTERY GOING DEAD. THE DEALER ADVISED THE CONTACT TO CONNECT A BATTERY DISCONNECT HOWEVER, WHEN THE BATTERY DISCONNECT WAS ADDED, THE VEHICLE BEING TOWED HAD NO AUXILIARY BRAKES. THE DEALER ALSO ADVISED THE CONTACT TO DISCONNECT SOME FUSES UNDERNEATH THE VEHICLE BUT DUE TO THE CONTACT'S PHYSICAL CONDITION IT WAS IMPOSSIBLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 4,006. UPDATED 07/20/11*LJ UPDATED 01/30/12

6/21/2011

THE WINDOWS AND SUN ROOF ON MY FORD FUSION 2011 OPENS ON THEIR OWN WHEN NO ONE IS AROUND THE CAR. MY CAR WAS 200 MILES AWAY FROM ME AND FRIEND FOUND WINDOWS AND SUNROOF OPENED. HAD TO MAKE TRIP TO CAR IN ORDER TO CLOSE WINDOWS. FORD DEALER SAID THAT THIS COULD NOT POSSIBLY HAPPEN EVEN THOUGH THE TAURUS HAD THE SAME PROBLEM. *TR

7/6/2011

WHILE DRIVING ~55MPH IN LEFT LANE OF A 3-LANE INTERSTATE AT MORNING RUSH HOUR, THE ENGINE LOST POWER, CONTINUED RUNNING AT ~1000RPM, BUT WOULD NOT ACCELERATE. THE CHECK ENGINE AND WRENCH LIGHTS WERE ON. THE CAR WAS NEARLY HIT BY NUMEROUS VEHICLES AS I COASTED TO THE EMERGENCY LANE ON THE RIGHT SIDE OF THE EXPRESSWAY. THE ENGINE WAS SHUT OFF, THEN RESTARTED, AND IT WAS OK FOR SEVERAL MILES. THE SAME SCENARIO WAS REPEATED TWICE WHILE DRIVING TO A NEARBY DEALER. THE THROTTLE BODY WAS REPLACED AT A COST OF $650 SINCE IT WAS OUT OF WARRANTY. SERVICE PERSONNEL TOLD ME THAT THEY HAD SEEN SEVERAL OF THESE SAME PROBLEMS ON FUSIONS. THIS ONE DEALER IS MOST LIKELY REPRESENTATIVE OF OTHERS, SO THERE MUST BE A VERY LARGE NUMBER OF THESE PROBLEMS OCCURRING IN NEARLY NEW VEHICLES. WHY HASN'T FORD, WHERE QUALITY USED TO BE JOB ONE, ISSUED A RECALL? THIS CAR HAS BEEN OTHERWISE FLAWLESS UP TO THIS POINT. *TR

8/21/2012

AS WE WERE TRAVELING WE SUDDENLY BEGAN SLOWING TO A HALT. THOUGH MY HUSBAND WAS PRESSING THE GAS PEDAL AND THE ENGINE WAS RUNNING, THERE WAS NO RESPONSE. LUCKILY HE WAS ABLE TO STEER THE CAR TO THE SHOULDER BEFORE WE STOPPED COMPLETELY. WE WERE ON A SPARSELY TRAVELED ROAD AT THE TIME. AFTER CHECKING UNDER THE HOOD, REPEATEDLY TRYING TO PUSH THE PEDAL AND CALLING ROADSIDE ASSISTANCE, HE FINALLY TURNED THE ENGINE OFF AND THEN RESTARTED IT. THE THROTTLE SEEMED TO WORK FINE AND WE CONTINUED TO OUR DESTINATION. THE FOLLOWING DAY THE SAME THING OCCURRED. AGAIN WE WERE NOT IN HEAVY TRAFFIC AND THERE WAS A SHOULDER AVAILABLE FOR US TO GET TO. THIS TIME HE IMMEDIATELY TURNED THE ENGINE OFF AND RESTARTED IT WITH EVERYTHING RETURNING TO NORMAL. WE WERE VERY FEARFUL OF THIS OCCURRING IN HEAVY TRAFFIC OR WHERE THERE WAS NOT A SHOULDER AVAILABLE. WE TOOK THE CAR BACK TO THE DEALER WHERE THEY CHARGED US $387.43 TO REPLACE THE THROTTLE BODY #DS7Z-9E926-A. *TR

10/15/2012

HAD TO HAVE FLAT TIRE REPAIRED. WHEN TECHNICIANS TRIED TO PLACE WHEEL ON 2011 FUSION TWO (2) OF THE WHEEL BOLTS TWISTED AND WOULD NOT HOLD AT THE REQUIRED TORQUE LEVEL. HAD TO REPLACE TWO OF THE FIVE WHEEL BOLTS. TOOK CAR TO FORD DEALER TO HAVE ALL WHEEL BOLTS REPLACED. THEIR RESPONSE WAS THAT THEY COULD NOT FIND ANYTHING WRONG WITH BOLTS, HAD NO TECHNICAL BULLETINS, SAFETY ISSUES, RECALLS, ETC. AND WOULD NOT EVEN REPAY FOR THE TWO BOTS THAT WERE DEFORMED. THE TWO DEFORMED BOLTS WERE GIVEN TO THE FORD SERVICE DEPARTMENT. I GAVE THEM EVIDENCE OF THE PROBLEM, COMPLETE DESCRIPTION, REPAIR SHOP THAT FOUND THE PROBLEM, ( WHOM I HAVE USED FOR OVER 30 YEARS), AND GOT THE ANSWER, IF IT HAPPENS AGAIN BRING IT BACK. I HOPE WHEN I BRING IT BACK IT IS NOT AFTER AN ACCIDENT WHERE SOMEONE IS INJURED.IF YOU HAVE QUESTIONS, PLEASE CONTACT MY FATHER, KENNETH SEAL. *TR

9/12/2011

WHILE PERFORMING THE FIRST TIRE/WHEEL ROTATION ON OUR NEW 2011 FORD FUSION SPORT WITH ALUMINUM WHEELS MORE THAN ONE WHEEL STUD BROKE OFF WHEN TORQUING TO FACTORY SPECIFICATIONS. THE FACTORY MANUAL CALLS FOR A TORQUE OF 100FP. INITIALLY LACKING THE FACTORY TORQUE SPEC I STARTED WITH 75FP AND EVEN AT 75FP FELT ONE LUG NUT TURN WHAT FELT LIKE TOO FAR AS COMPARED TO THE OTHERS. I OBTAINED THE TORQUE VALUE FROM THE OWNERS MANUAL (100FP) AND PROCEEDED TO COMPLETE THE TORQUE TO THE RECOMMENDED 100FP. ONE STUD THEN TWISTED OFF PRIOR TO REACHING 100FP. HAVING SEEN THAT THE NHTSA IS PERFORMING AN INVESTIGATION I THOUGHT I WOULD ADD THE FOLLOWING. IT OCCURS TO ME THAT WITH THE ALUMINUM RIMS AND THE SHAPE OF THE LUG NUT THERE MAY NOT BE ENOUGH FRICTION BETWEEN THE LUG NUT AND THE WHEEL TO ALLOW FOR PROPER TORQUE. *TR

9/20/2011

I BOUGHT A 2011 FORD FUSION ON NOV. 26, 2010. THE DAY I BROUGHT IT HOME, THE PROBLEMS STARTED. IT BANGS SO HARD INTO REVERSE THAT IT FEELS LIKE SOMEONE RAN INTO THE CAR WITH A BULLDOZER. IT HAS DEAD SPOTS IN THE ACCELERATION, AND OFTEN GOES ABOVE 5000 RPM WHEN SHIFTING JUST GOING DOWN A NORMAL FLAT HIGHWAY. THE PROBLEMS HAVE GOTTEN WORSE AND MORE FREQUENT AND ARE COMPLETELY RANDOM. IT HAPPENS WITH A WARM ENGINE, COLD ENGINE, IN RAIN, SNOW, SUN, AND EVEN AFTER BEING DRIVEN FOR 4 HOURS STRAIGHT. I NOW HAVE OVER 6000MILES ON THE CAR AND THE DEALERSHIP HAS DONE NOTHING BECAUSE FORD WON'T AUTHORIZE ANYTHING BECAUSE THE CAR IS NOT "PUTTING OUT ANY CODES." THEY SAY THEY HAVE NEVER HEARD OF SUCH PROBLEMS, BUT ONLINE FORUMS HAVE HUNDREDS OF THE SAME COMPLAINTS WITH 2010 FUSIONS. MY FEAR IS THAT THE ACCELERATION WILL FAIL WHEN I AM ON THE EXPRESSWAY OR IN HEAVY TRAFFIC OR THAT MY TRANSMISSION WILL JUST FALL OUT COMPLETELY. THIS IS MY FIRST NEW CAR, AND I CAN'T AFFORD TO GET ANOTHER ONE OR A LONG COURT BATTLE. HELP! IT'S NOT JUST AN INCONVENIENCE, IT'S UNSAFE. *TR

2/15/2011

2011 FORD FUSION SEL I DIDN'T DRIVE THE VEHICLE FOR TWO DAYS WHEN I STARTED VEHICLE I PULLED OUT IN TRAFFIC I PRESSED ON THE GAS PEDAL. THE CAR REVVED TO OVER 5000 RPM'S, AND DIDN'T ACCELERATE. THE TRANSMISSION SLIPPED SO BADLY THAT I ALMOST GOT REARENDED BY ANOTHER VEHICLE. THE CAR HAS 1400 MILES ON IT, AND IT DID THIS ONE OTHER TIME WHEN THE VEHICLE WAS COLD. THIS CAN BE A VERY DANGEROUS SITUATION IF YOU ARE MERGING OR PULLING INTO TRAFFIC. THE FIRST INCIDENT I THOUGHT THAT THE TRANSMISSION WAS ADJUSTING TO DRIVING STYLE, AND IT WASN'T AS SEVERE. THE VEHICLE SEEMS TO DO THIS ONLY WHEN IT IS COLD. *TR

3/20/2011

TL*THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT WAS ON A STEEP INCLINE AND SHIFTED THE GEAR SELECTOR INTO THE REVERSE; SUDDENLY THE VEHICLE ROLLED FORWARD 6-8 FEET. THE CONTACT ENGAGED THE BRAKES WITH FORCE REPEATEDLY BEFORE THE VEHICLE CAME TO A COMPLETE STOP. THE FAILURE RECURRED WHEN THE CONTACT SHIFTED INTO DRIVE, THE VEHICLE TRAVELED IN REVERSE. THE CONTACT NOTIFIED THE DEALER WHO STATED THAT THE VEHICLE FUNCTIONED AS DESIGNED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT WAS IN THE PROCESS OF TAKING THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 1,800. UPDATED 06/16/11*LJ THE CONSUMER ALSO STATED THE ENGINE WOULD STALL. FORD STATED IT WAS A NORMAL OPERATING CHARACTERISTIC OF THE VEHICLE DUE TO THE REDESIGN OF THE TORQUE CONVERTER. UPDATED 06/22/11 *TR

5/18/2011

I WAS TRAVELING ABOUT 35 TO 40MPH WHEN THE CAR STARTING ACTING UP. ANYTIME I HAD TO SLOW DOWN AND THEN SPEED UP THE RPM WOULD NOT SHIFT, WHEN IT DID SHIFT IT WOULD JERK THE CAR FORWARD. I ALSO HAVE BEEN HAVING AN ISSUE WHERE I WOULD STEP ON THE GAS AND IT WOULD ACT AS IF IT WAS IN NEUTRAL. THIS CONTINUES TO HAPPEN AND I FEAR THAT ONE OF THESE TIMES I WILL BE IN AN ACCIDENT WITH MY KIDS IN THE CAR. THESE ARE ALL TRANSMISSION ISSUES, I HAVE BROUGHT IT IN TWICE NOW FIRST TIME THEY DID THE TSB WHICH WAS TO RESET THE PCM AND MY AC WASN'T AND STILL IS NOT WORKING. RESETTING THE PCM DID NOT WORK SO NOW BACK IN THE SHOP IT SITS. THIS CAR IS ONLY 4 MONTHS OLD AND ALREADY HAS SAFETY ISSUES BEING THE TRANSMISSION. THERE NEEDS TO BE A RECALL BEFORE THERE ARE DEATHS.

7/12/2011

EVER SINCE I GOT THE CAR (NEW) I NOTICED THAT EVEN WHEN THE BRAKE IS FULLY DEPRESSED TO THE FLOOR WHILE DRIVING ON A SMOOTH SURFACE, NOT ENOUGH FRICTION WAS BEING APPLIED TO ROTORS TO CAUSE THE ABS SYSTEM TO ENGAGE. THERE SHOULD BE ENOUGH FRICTION TO LOCK THE WHEELS FORCING THE ABS TO PUMP. THE ONLY TIME I CAN GET THE ABS TO ENGAGE IS ON UNEVEN ROADS, AND ON SNOW AND ICE WHERE THE TIRES HAVE LESS TRACTION. EMERGENCY STOPS ARE DOWNRIGHT SCARY. IT FEELS AS TOUGH IM APPLYING ONLY 90% PRESSURE WHEN IN FACT IM FLOORING THE PEDAL. THIS OCCURS WHEN PADS ARE COLD, WARM OR HOT. I TOOK IT TO THE DEALER. THE TECH DROVE IT WITH ME AND AGREED THAT IT DOESN'T SEEM RIGHT. WE THEN TOOK A NEW FUSION OFF THE LOT (WAS NOT A SPORT, BUT IM NOT SURE WHAT VERSION) AND IT HAD THE SAME PROBLEM. EMERGENCY STOPS ARE DOWNRIGHT SCARY. I ALMOST HIT SOMEONE. *TR

6/17/2011

BRAKE SYSTEM CANNOT OVERPOWER ENGINE. THE BRAKING SYSTEM IS WEAK. FROM A DEAD STOP APPLYING FULL FORCE ON BRAKE PEDAL, THEN APPLYING ACCELERATOR, THE CAR ACCELERATES TO OVER 15MPH. IF THE CAR IS MOVING AND BOTH BRAKE AND ACCELERATOR ARE DEPRESSED CAR ACCELERATES RAPIDLY. BRAKES ARE COLD DURING THIS TEST. *TR

6/23/2011

AS EARLY AS JANUARY THIS YEAR I TURNED A CORNER AND THE POWER STEERING FAILED. I PARKED THE CAR AS I HAD ARRIVED AT MY DESTINATION AND WHEN I RESTARTED IT THE STEERING WAS WORKING FINE. THIS HAS HAPPENED AT LEAST THREE TIMES SINCE THEN WHILE I WAS ON THE HIGHWAY. I WOULD TURN OFF THE IGNITION FOR A FEW SECONDS AND TURN IT BACK ON WITHOUT STOPPING AND THE POWER STEERING WOULD RETURN. MONDAY I PARKED THE CAR AT MY OFFICE AND WHEN I RESTARTED IT I GOT TWO ALERTS ONE WAS FOR A STEERING FAULT AND THE OTHER WAS FOR ADVANCE TRACK NEEDS SERVICE. I GOT THE CAR TO A DEALER TODAY AND THE PROBLEM CAN'T BE REPAIRED. THE STEERING COLUMN MUST BE REMOVED FROM THE CAR AS THE DEALER IS NOT ALLOWED TO REPAIR THE ELECTRONICS. I THOUGHT THIS WAS A MINOR PROBLEM WITH A SENSOR RECEIVING THE WRONG SIGNAL BUT FORD HAS TURNED IT INTO A MAJOR REPAIR JOB. IF THIS PROBLEM IS SOMETHING THAT COULD HAPPEN TO ANY FUSION IT COULD BE VERY DANGEROUS AS THE CAR IS VERY HARD TO STEER. THE COMPUTER SHOULD NOT BE ALLOWED TO SWITCH OFF THE POWER STEERING WHILE THERE IS NOT A PROBLEM WITH THE ACTUAL POWER STEERING MECHANISM. *TR

8/8/2012

THE TRAC CONTROL ENGAGES SPORADICALLY AND CAR WILL NOT RESPOND. THIS IS A VERY DANGEROUS ISSUE AND NEEDS TO BE ADDRESSED BY FORD. IF YOU PULL OUT INTO TRAFFIC TO MERGE AND THIS HAPPENS IT WILL/COULD CAUSE AN ACCIDENT. *TR

1/14/2013

TL*THE CONTACT OWNS A 2011 FORD FUSION SE. WHILE DRIVING APPROXIMATELY 3 MPH IN REVERSE, THE CONTACT WAS UNABLE TO DETECT A COMPLETE VIEW OF ANY OBSTACLES THROUGH THE REAR WINDSHIELD OR THE REAR VIEW MIRROR. THE CONTACT CRASHED INTO A CEMENT PILLAR WHICH WAS TEN FEET BEHIND THE VEHICLE DUE TO POOR VISIBILITY. THE CONTACT DID NOT MENTION IF SHE WAS INJURED. THE MANUFACTURER WAS NOTIFIED AND RECOMMENDED THAT A CAMERA AND VIDEO SCREEN BE INSTALLED IN THE VEHICLE AT THE OWNER'S EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 500. UPDATED 07/18/11 *BF UPDATED 3/15/12 *CN

6/6/2011

THE WINDOWS AND SUN ROOF ON MY FORD FUSION 2011 OPENS ON THEIR OWN WHEN NO ONE IS AROUND THE CAR. MY CAR WAS 200 MILES AWAY FROM ME AND FRIEND FOUND WINDOWS AND SUNROOF OPENED. HAD TO MAKE TRIP TO CAR IN ORDER TO CLOSE WINDOWS. FORD DEALER SAID THAT THIS COULD NOT POSSIBLY HAPPEN EVEN THOUGH THE TAURUS HAD THE SAME PROBLEM. *TR

7/6/2011

I WAS TRAVELING ABOUT 35 TO 40MPH WHEN THE CAR STARTING ACTING UP. ANYTIME I HAD TO SLOW DOWN AND THEN SPEED UP THE RPM WOULD NOT SHIFT, WHEN IT DID SHIFT IT WOULD JERK THE CAR FORWARD. I ALSO HAVE BEEN HAVING AN ISSUE WHERE I WOULD STEP ON THE GAS AND IT WOULD ACT AS IF IT WAS IN NEUTRAL. THIS CONTINUES TO HAPPEN AND I FEAR THAT ONE OF THESE TIMES I WILL BE IN AN ACCIDENT WITH MY KIDS IN THE CAR. THESE ARE ALL TRANSMISSION ISSUES, I HAVE BROUGHT IT IN TWICE NOW FIRST TIME THEY DID THE TSB WHICH WAS TO RESET THE PCM AND MY AC WASN'T AND STILL IS NOT WORKING. RESETTING THE PCM DID NOT WORK SO NOW BACK IN THE SHOP IT SITS. THIS CAR IS ONLY 4 MONTHS OLD AND ALREADY HAS SAFETY ISSUES BEING THE TRANSMISSION. THERE NEEDS TO BE A RECALL BEFORE THERE ARE DEATHS.

7/12/2011

LOST RPMS WHILE DRIVING ON HIGHWAY AT 65MPH. UNABLE TO CONTINUE DRIVING, CAR WAS ONLY ABLE TO CRAWL AT ABOUT 3MPH. REQUIRED THROTTLE BODY REPLACEMENT.

11/6/2012

LETTER SENT OCT. 2011. CUSTOMER UNHAPPINESS DEPARTMENT FORD MOTOR COMPANY P.O. BOX 6248 DEARBORN MI 48126 GENTLEMEN AND/OR LADIES: I HAVE OWNED A FORD (FUSION SE) FOR SEVERAL MONTHS AND EVERY TIME I TAKE IT OUT OF THE GARAGE TO DRIVE I AM AFRAID. I AM AFRAID BECAUSE AS SOON AS I LEAVE THE GARAGE I HAVE TROUBLE SEEING THE RED NEEDLE THAT SHOULD BE TELLING ME HOW FAST I AM GOING. IN THE GARAGE, I SEE THE SPEEDOMETER NEEDLE EASILY. THE FEW TIMES I HAVE DRIVEN AT NIGHT (AT AGE 90, I TRY TO AVOID NIGHT DRIVING) I COULD SEE IT QUITE WELL. BUT IN ANY DAYLIGHT THE BIG NEEDLE TENDS TO DISAPPEAR, AND ON BRIGHT SUNLIT DAYS I USUALLY CANNOT SEE IT AT ALL IN THE FRACTION OF A SECOND I TAKE MY EYES OFF THE ROAD TO LOOK DOWN AT THE DASHBOARD. CURIOUSLY, THE SMALLER NEEDLE ON THE RIGHT THAT TELLS ME THE TEMPERATURE OF THE RADIATOR FLUID SHOWS UP BETTER THAN THE -- MUCH MORE IMPORTANT -- LARGE NEEDLE THAT SHOULD TELL ME THE SPEED. THE ORDER WRITER AT MY DEALER SAYS THERE IS NOTHING THEY CAN DO EXCEPT TURN UP THE DIAL THAT CONTROLS BRIGHTNESS OF THE NEEDLES WHICH HAVE, HE SAYS, LIGHTS INSIDE THEM. I HAD ALREADY DONE THAT. IN MY JUDGMENT, A WHITE NEEDLE WOULD SHOW UP BETTER THAN THE RED ONE. CAN ANYTHING BE DONE TO MAKE MY DRIVING SAFER? DO I NEED TO TRADE FOR ANOTHER MAKE OF CAR SO I CAN FEEL SAFE WHEN I DRIVE? ******* THEIR REPLY SAID, IN EFFECT, "TOUGH LUCK KID; WE CAN'T AFFORD TO SOLVE ALL PROBLEMS." *TR

11/23/2011

2011 FORD FUSION. CONSUMER STATES SAFETY ISSUES WITH VEHICLE RELATED TO DRIVER CONTROLS AND DISTRACTIONS, BATTERY FAILURE AND LOSS OF ELECTRIC POWER STEERING CAPABILITY *TGW THE CONSUMER STATED THERE WAS NO WARNING THAT THE STEERING WAS ABOUT TO FREEZE WHILE DRIVING. THE CONSUMER ALSO STATED IT WAS DIFFICULT TO READ THE INSTRUMENT PANEL. THE HEADLIGHT CONTROL WAS LOCATED IN AN INCONVENIENT PLACE, THE OBSTRUCTION OF THE LEFT SIDE PLASTIC MOLDING INSIDE THE STEERING WHEEL PREVENTED A CLEAR VIEW OF OBJECT. *JB

7/12/2012

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED THE RECALL NOTICE ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V574000 (WHEELS:LUGS/NUTS/BOLTS), BUT THE DEALER DID NOT HAVE THE NECESSARY PARTS TO PERFORM THE REPAIRS. THE MANUFACTURER WAS NOTIFIED, BUT STATED THAT THE PARTS WOULD NOT BE SHIPPED TO THAT DEALER LOCATION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 40,000. UPDATED 02/29/12

2/15/2012

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 11V574000 (WHEELS: LUGS/NUTS/BOLTS) HOWEVER, THE CONTACT WAS ADVISED BY THE DEALER THAT THE PARTS NEEDED FOR THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT WAS ADVISED ON JANUARY 18, 2012 AND FEBRUARY 23, 2012 BY THE AUTHORIZED DEALER AND THE MANUFACTURER THAT THEY WERE UNCERTAIN AS TO WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCE A CONSEQUENCE OR FAILURE RELATED TO THE RECALL. TH CONTACT HE EXPRESSED SIGNIFICANT CONCERN REGARDING THE POTENTIAL SAFETY HAZARD OF WHEEL SEPARATION. THERE WAS NO FAILURE MILEAGE.

2/24/2012

2011 FORD FUSION. CONSUMER WRITES REGARDING FRONT SEAT HEAD RESTRAINTS. CONSUMER STATES THEY EXTEND TOO FAR FORWARD OF THE SEATBACK WHEN THE SEAT IS IN THE POSITION FOR DRIVING *TGW THE CONSUMER STATED THE RESTRAINT WAS CONSTANTLY PUSHING HIS HEAD FORWARD. WHEN THE SEATBACK WAS IN THE FULL UPRIGHT 90 DEGREE POSITION, THE HEAD RESTRAINT ALIGNED WITH THE MIDDLE SEAT. WHILE PIVOTING THE SEATBACK ABOUT 5 DEGREES, TO THE DRIVING POSITION, THE HEAD RESTRAINT WAS STILL 1/3 FORWARD OF THE SEATBACK. THE CONSUMER STATED IF HE PIVOTED THE SEATBACK FURTHER BACK, THERE WAS NO SUPPORT FOR HIS BACK. *JB

1/14/2011

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT ANY SPEED, THE VEHICLE STEERED TO THE LEFT ABNORMALLY. IN ADDITION, THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SEAT HEAD RESTS WERE MADE TOO CLOSE TO THE HEAD, FORCING THE CONTACT TO SIT IN AN UNCOMFORTABLE POSITION. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 200 AND THE CURRENT MILEAGE WAS 3200. UPDATED 12/16/11*LJ THE CONSUMER ALSO STATED THE VEHICLE PULLED TO THE LEFT WHILE BRAKING. UPDATED 01/19/12

11/3/2011

AFTER OWNING MY 2011 FORD FUSION FOR SEVERAL WEEKS, THE 'SERVICE ADVANCETRAC SOON' LIGHT CAME ON. THE DEALER RAN A DIAGNOSIS ON THE CAR AND IT WAS SHOWING A STEERING ANGLE SENSOR BAD. WHEN THEY ORDERED THE PART AND TRIED TO INSTALL, THIS MODEL DID NOT HAVE ONE. AFTER THREE DAYS IN SERVICE AND NUMEROUS CALLS TO FORD, THE DEALER WAS TOLD TO RESET SYSTEM AND SEE IF IT HAPPENS AGAIN. IF IT DOES, THEY WILL TRY TO RESEARCH FURTHER.. *TR

5/27/2011

THE TRAC CONTROL ENGAGES SPORADICALLY AND CAR WILL NOT RESPOND. THIS IS A VERY DANGEROUS ISSUE AND NEEDS TO BE ADDRESSED BY FORD. IF YOU PULL OUT INTO TRAFFIC TO MERGE AND THIS HAPPENS IT WILL/COULD CAUSE AN ACCIDENT. *TR

1/14/2013

2011 FORD FUSION HEAD RESTRAINT TILTS TOO FAR FORWARD CAUSING CRAMPING AND PAIN IN THE NECK BECAUSE THE RESTRAINT PUSHED THE HEAD TOO FAR FORWARD. I HAVE ADJUSTED THE SEAT AND HEADREST VARIOUS WAYS BUT CAN NOT GET COMFORTABLE. MY CURRENT SOLUTION IS TO TILT THE SEAT BACK ABOUT FIVE NOTCHES TOO FAR BACK AND PLACE A PILLOW BETWEEN THE SHOULDERS SO THE HEADREST IS AN INCH OR SO BEHIND THE HEAD. NOT THE BEST SOLUTION, BUT WORKS FOR SHORT TRIPS. THE FLEET MANAGEMENT SAYS THAT THEY HAVE NOT RECEIVED ANY OTHER COMPLAINTS (THESE ARE NEW TO FLEET), BUT THE SELLING DEALER SAID THAT I WAS NOT THE FIRST TO COMPLAIN. OTHERS THAT HAVE DRIVEN THIS CAR HAVE ALSO COMPLAINED ABOUT THE SAME CONDITION. FLEET'S RECOMMENDED SOLUTION WAS TO NOT DRIVE THE FORD FUSION, BUT TO USE THE CHEVY IMPALA. THAT IS NOT A SOLUTION TO THE HEAD RESTRAINT PROBLEM. THEY ALSO SAID THAT IF I HAVE AN INJURY (I DON'T WANT TO HAVE AN INJURY JUST BECAUSE I DRIVE A CAR) I CAN GET A DOCTOR'S SLIP TO DRIVE MY OWN CAR AND BE REIMBURSED. SEEMS ONCE AGAIN A SUGGESTION THAT DOES NOTHING TO RESOLVE THE ISSUE BUT REMOVES THE PROBLEM FROM THEIR OFFICE. MY RECOMMENDATION IS FOR A HEAD RESTRAINT THAT HAS SOME FORWARD TO BACK ADJUSTMENT (ACTIVE HEAD RESTRAINT) AS IN MY PERSONAL VEHICLE WHICH IS A 2006. *TR

7/29/2011

I CHANGED THE HEADRESTS ON THE FIRST LONG TRIP WE TOOK. MY FRIEND IN THE PASSENGER SEAT CHANGED HERS AROUND WHILE I WAS DRIVING -- IT WAS FORCING HER HEAD FORWARD UNCOMFORTABLY. AS SOON AS I STOPPED FOR GAS, I CHANGED MINE AROUND, AS WELL. I AM NOT GOING TO CHANGE THEM BACK AND IT IS A SHAME -- I AM LEFT WITHOUT SUPPORT SHOULD A CRASH OCCUR. THIS IS NUTS. WHAT THE HECK WERE THE ENGINEERS THINKING? I NEED TO GET HEADRESTS THAT LET ME SIT UP STRAIGHT WITHOUT HAVING TO LOOK OUT FROM UNDER MY EYEBROWS WITH MY NOSE AIMED AT THE FLOOR! WHO WERE THEY ENGINEERING THE HEADRESTS FOR, PRAY TELL? *TR

2/10/2012

DROVE MY BRAND NEW 2011 FORD FUSION WITH 5,000 MILES ON IT ON VACATION. THE TRIP WAS APPROX 400 MILES. DURING THE TRIP I DROVE THE CAR, AND ONE AFTERNOON THE SERVICE POWER STEERING LIGHT CAME ON, AND THE ADVANCE TRACK WARNING CAME ON AS WELL. BY THE TIME I MADE IT BACK TO THE PLACE I WAS STAYING THE VEHICLE HAD NO STEERING AND HAD TO BE TOWED TO THE NEAREST FORD DEALER. IT WAS RETURNED TO ME THE NEXT DAY AND THE SERVICE MANAGER SAID IT WAS "ALL SET", ALTHOUGH WHEN I DROVE AWAY THE STEERING STILL FELT "OFF" TO ME. I WAS ALMOST HOME FROM MY TRIP AND THE LIGHTS LIT UP AGAIN, THE CAR BECAME INCREASINGLY DIFFICULT TO STEER, SO EVEN THOUGH IT WAS SATURDAY I DROVE IT DIRECTLY TO A FORD DEALER NEAR MY HOME AND LEFT IT THERE, BY THE TIME I PARKED IT THE STEERING WAS GONE AGAIN. CAR IS AT FORD DEALER AND I AM WAITING FOR A STATUS. *KB

8/1/2011

2011 FORD FUSION. CONSUMER STATES SAFETY ISSUES WITH VEHICLE RELATED TO DRIVER CONTROLS AND DISTRACTIONS, BATTERY FAILURE AND LOSS OF ELECTRIC POWER STEERING CAPABILITY *TGW THE CONSUMER STATED THERE WAS NO WARNING THAT THE STEERING WAS ABOUT TO FREEZE WHILE DRIVING. THE CONSUMER ALSO STATED IT WAS DIFFICULT TO READ THE INSTRUMENT PANEL. THE HEADLIGHT CONTROL WAS LOCATED IN AN INCONVENIENT PLACE, THE OBSTRUCTION OF THE LEFT SIDE PLASTIC MOLDING INSIDE THE STEERING WHEEL PREVENTED A CLEAR VIEW OF OBJECT. *JB

7/12/2012

CPSC#I11C0447A. 2011 FORD FUSION RENTAL. CONSUMER STATED THAT WHEN CAR WAS SHIFTED INTO GEAR THERE WERE NO LIGHTS AT ALL AT THE REAR OF THE CAR. *LN

1/6/2012

LOW BEAMS DANGEROUSLY INADEQUATE. LOW BEAMS ILLUMINATE A PATTERN OF ONLY 18 FT. IN FRONT OF VEHICLE. AT 25 MILES PER HOUR A VEHICLE TRAVELS 36.6 FEET PER SECOND, WHICH MEANS THE DRIVER HAS LESS THEN A HALF OF ONE SECOND TO REACT TO ANYTHING IN OR ON SIDE OF THE ROAD. HAD THE VEHICLE TO THE DEALER TWICE REGARDING THIS BUT NOT UNTIL THE SALESMAN AND SERVICE MANAGER TOOK A NIGHT TIME RIDE DID THEY BELIEVE MY COMPLAINT. AFTER THE NIGHT RIDE TIME THEY BOTH AGREED, "THEY WOULD NOT DRIVE A CAR LIKE THAT". SERVICE CHECKED FOUR OTHER FUSIONS AND DISCOVERED THEY TOO HAD THIS PATTERN OF LIGHT. SINCE THE BEAMS ARE WITHIN THE OWNERS MANUAL SPECKS AND FORD HAS NOT ADDRESSED/ACKNOWLEDGED THIS ISSUE AS OF YET (WAITING FOR A FATALITY?) THE DEALER COULD NOT HELP ME AND SUGGESTED INSTALLING AFTER MARKETS AND REGISTERING THE VIN# WITH THE NHTSA. PURCHASED PIAA 75'S AND HAD THEIR SERVICE DEPT INSTALL. THIS DID NOT FIX THE 18 FT. VISIBILITY PATTERN PROBLEM. *TR

2/21/2012

6/14/12 CAR WAS LOW ON FUEL, BUT NOT ON EMPTY AND MESSAGE INDICATED 32 MILES TO E. DRIVING UP HILL CAR LOST POWER, DID NOT DIE, MOVED VERY SLOWLY. ABLE TO GET OFF STREET INTO PARKING LOT OF RESTAURANT. CAR SEEMED TO REGAIN POWER, SO TRIED TO PULL BACK ON STREET GOING DOWN HILL, BUT AT EDGE OF LOT, I REALIZED THE BRAKES WERE NOT RESPONDING. I MANAGED TO AVOID CAR COMING AND WAS ABLE GET BACK INTO THE PARKING LOT AS PULLING INTO PARKING SPOT NOW SLIGHT SURGE OF SPEED BUT STILL NO BRAKES AND HIT RESTAURANT'S SIGN. TOOK CAR TO DEALER, COULD NOT DUPLICATE PROBLEM AND BLAMED IT ALL ON LOW FUEL. ON 6/20 THIS TIME WITH TANK ALMOST FULL. HAD SAME PROBLEM, CAR SUDDENLY HAD NO POWER, BUT DID NOT DIE. I PULLED OVER AND TURNED IT OFF AND WAITED SEVERAL MINUTES. WHEN RESTARTED WENT ABOUT FOUR MILES AND HAPPENED AGAIN. STOPPED, TURNED OFF, RESTARTED AND WENT A LITTLE FURTHER, BUT NOW CHECK ENGINE LIGHT ON. FORTUNATELY, BOTH TIMES NOT GOING 60 MILES ON THE HIGHWAY AND SUDDENLY NO POWER HAD TOWED TO DEALER AND THIS TIME, REPLACED THE THROTTLE BODY. SAID IT WAS AN UPDATED VERSION. IF THEY KNOW THERE IS A PROBLEM AND HAVE AN UPDATED VERSION, WHY IS THERE NO RECALL? I THINK THIS COULD BE VERY DANGEROUS. *JB

6/26/2012

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT CONFIRMED THAT BRAKE FLUID WAS LEAKING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THE BRAKE RESERVOIR CAP NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,200 AND THE CURRENT MILEAGE WAS 21,000.

7/11/2012

THERE IS A PROBLEM WITH THE DOOR LOCKS. ONE TWO OCCASIONS THE DRIVERS DOOR LOCK HAS FAILED TO ENGAGE IN COLD WEATHER (APPROX 30 DEGREES). ONCE I WAS OUTSIDE THE CAR, THE KEYLESS ENTRY WOULD NOT UNLOCK THE DOOR, AND I TRIED THE PHYSICAL KEY. I WAS ABLE TO VERY SLOWLY TURN IT TO GET IN. HOWEVER, THE SECOND TIME THIS HAPPENED I WAS *INSIDE* THE CAR AND COULD NOT GET OUT. THE ELECTRONIC LOCK SWITCH WOULD FAIL (THOUGH I DID HEAR IT TRYING TO WORK), AND THE MANUAL LEVER WAS LOOSE AND WOULD NOT UNLOCK THE DOOR. AFTER SEVERAL MINUTES OF TRYING THE ELECTRONIC LOCK, THE DOOR FINALLY OPENED. THE DEALER SAID THEY COULD DO NOTHING BECAUSE THEY COULD NOT DUPLICATE THE PROBLEM. THE CAR WAS UNDER WARRANTY AND I THINK THE DOOR (OR ALL THE DOORS) SHOULD BE REPLACED SINCE THIS IS A LIFE AND SAFETY ISSUE. THIS ISSUE WAS NEARLY IDENTICAL TO COMPLAINT #10326963. *TR

8/24/2012

I TAKE VERY GOOD CARE OF MY CARE AND I ALWAYS OPEN MY CAR DOOR VERY GENTLY. HOWEVER, I JUST REALIZED THAT THE DRIVER'S SIDE INTERIOR DOOR LOCK IS BROKEN. I CANNOT OPEN THE CAR FROM THE INSIDE, INSTEAD, I HAVE TO ROLL THE WINDOWS DOOR AND USE THE OUTSIDE HANDLE TO OPEN THE DOOR. I DID RESEARCH ON THE INTERNET AND THERE ARE ALOT OF PEOPLE WHO ARE COMPLAINING ABOUT THE ISSUE. I HAVE A 2011 FORD FUSION SE WITH AROUND 52,000 MILES AND I RECENTLY BOUGHT THE CAR. I DID ORDER A NEW REPLACEMENT FOR THE INTERIOR DOOR HANDLE. THERE SHOULD BE A RE-CALL FOR THIS PROBLEM. *TR

3/21/2013

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE AIR BAG DEACTIVATION WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS BUT THE TECHNICIAN COULD NOT DUPLICATE THE FAILURE. THE TECHNICIAN ADVISED THE CONTACT THAT THE PASSENGER WEIGHT WAS NOT SUFFICIENT FOR THE AIR BAG TO ACTIVATE AND THAT THE PASSENGER SHOULD SIT AS FAR AWAY FROM THE DASHBOARD AS POSSIBLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 130.

7/12/2011

WE PURCHASED 2011 FORD FUSION HYBRID & PICKED IT UP FROM DEALER ON 12 JUL 2011 AND DROVE IT HOME. WHEN WE DROVE VEHICLE NEXT ON 16 JULY 2011, THE TPMS WARNING WENT OFF WHEN WE WERE ONLY A COUPLE OF MILES FROM HOME. I TURNED AROUND TO GET VEHICLE HOME, BUT NOTED THAT THE VEHICLE SOUNDED LIKE TIRE WAS FLAT. I PULLED OFF AND SAW PASSENGER REAR TIRE WAS COMPLETELY FLAT. WE CALLED FORD ROADSIDE ASSISTANCE WHO CHANGED TIRE. THE MAN WHO CHANGED THE TIRE (INSTALLED DONUT) NOTED THAT THE VALVE STEM WAS MISSING. I TOOK VEHICLE TO LOCAL FORD DEALER WHO FOUND THE VALVE STEM HAD SEPARATED AND WAS INSIDE THE TIRE. THE VALVE STEM WAS REPLACED BY THE FORD DEALER UNDER WARRANTY AS THE VEHICLE HAD LESS THAN 100 MILES ON IT WHEN TIRE FAILED. *KB

8/1/2011

MY NEW 2011 FORD FUSION HYBRID SHAKES AND VIBRATES TERRIBLY ON THE HWY. I HAVE HAD IT TO THREE DIFFERENT FORD DEALERS FOR THIS PROBLEM AND THEY CAN NOT FIX IT. I HAVE CONTACTED FORD DIRECTLY AND A REP INFORMED ME THAT FORD IS AWARE OF THIS PROBLEM BUT DOES NOT KNOW HOW TO FIX IT. HE FURTHER STATED THAT AT SUCH POINT THAT THEY FIGURE OUT HOW TO FIX THE SHAKING AND VIBRATION PROBLEM, THEY WILL MOST LIKELY ANNOUNCE A RECALL. I INFORMED FORD THAT I DO NOT FEEL SAFE IN THIS CAR DUE TO THE SHAKING AND VIBRATION AND THAT IT SCARES ME TO DRIVE THE CAR THIS WAY. I ALSO INFORMED THEM THAT IT BOTHERS ME PHYSICALLY TO DRIVE THE CAR THIS WAY AND GIVES ME SEVERE HEAD AND EYE ACHES FROM THE SHAKING AND VIBRATION. I TOLD THEM THAT THIS CAR IS NOT ACCEPTABLE TO ME AND ASKED THEM TO BUY THE CAR BACK. FORD INFORMED ME TODAY THAT EVEN THOUGH THEY ARE AWARE OF THIS PROBLEM, I DO NOT QUALIFY FOR A BUY BACK AND THEY ARE NOT WILLING TO HELP ME. MY NEW CAR HAS ONLY THREE THOUSAND MILES ON IT AND I HAVE ALREADY HAD A BAD OIL LEAK AND MY GAS MILEAGE IS WAY OFF WHAT FORD CLAIMS I SHOULD GET. I FEEL THAT THIS IS ALL RELATED AND THAT THIS CAR HAS SEVERAL SERIOUS PROBLEMS (LEMON) WHICH I HAVE VOICED TO FORD BUT IT SEEMS THAT THEY DO NOT CARE AND IS FALLING ON DEAF EARS. BEING A HYBRID MODEL, FORD CLAIMS THAT I WILL GET 41 MILES PER GALLON. I AM ONLY GETTING 25 MILES PER GALLON AND INFORMED FORD OF THIS BUT THEY DO NOT SEEMED TO BE ALARMED BY THIS AT ALL. I AM TOTALLY AT A LOSS AND WONDER WHAT ELSE IS WRONG OR GOING TO GO WRONG WITH THIS CAR. I CAN'T TAKE IT ANYWHERE OUT OF TOWN LIKE IT IS AND IS THE ONLY CAR I HAVE. I HAVE INFORMED FORD OF THIS BUT AGAIN, THEY DO NOT CARE. I FEEL MY SAFETY IS THREATENED IN THIS CAR AND DO NOT TRUST IT AT ALL. *KB

8/16/2011

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT ANY SPEED, THE VEHICLE STEERED TO THE LEFT ABNORMALLY. IN ADDITION, THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SEAT HEAD RESTS WERE MADE TOO CLOSE TO THE HEAD, FORCING THE CONTACT TO SIT IN AN UNCOMFORTABLE POSITION. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 200 AND THE CURRENT MILEAGE WAS 3200. UPDATED 12/16/11*LJ THE CONSUMER ALSO STATED THE VEHICLE PULLED TO THE LEFT WHILE BRAKING. UPDATED 01/19/12

11/3/2011

THIS CAR WAS PURCHASED ON JUNE 27,2011. ON DECEMBER 3, THE ON BOARD NAVIGATION SYSTEM WAS USED FOR THE FIRST TIME. IF I WAS AWARE OF THE ROAD INTERSTATE 84 THAT I WAS TRAVELING, IF I HAD NOT KNOW INTERSTATE 84 THE ON BOARD SYSTEM WOULD HAVE HAD ME MAKE A TURN WHERE THERE WAS NONE. AFTER A RETURN TO THE DEALER, A CALL TO FORD AND A CALL TO THE MANUFACTURE OF THE SYSTEM THAT FORD IS INSTALLING ALL THREE INSIST IT IS UP TO DATE. THIS DEFECT IS GOING TO LEAD TO FATALITY IF SOMEONE DOES FOLLOW THE ON BOARD NAVIGATION SYSTEM. THE SYSTEM ALSO COULD NOT FIND THE ADDRESS OF MY DESTINATION. I CHECKED WITH THE ESTABLISHMENT THAT I WAS GOING TO AND THEY SAID THAT THEIR ADDRESS WAS CHANGED FIVE YEARS AGO. THERE I BELIEVE THAT THE SYSTEM THAT FORD IS SELLING IS MANY YEARS OUT OF DATE. *TR

12/15/2011

THIS CAR WAS PURCHASED ON JUNE 27,2011. ON DECEMBER 3, THE ON BOARD NAVIGATION SYSTEM WAS USED FOR THE FIRST TIME. IF I WAS AWARE OF THE ROAD INTERSTATE 84 THAT I WAS TRAVELING, IF I HAD NOT KNOW INTERSTATE 84 THE ON BOARD SYSTEM WOULD HAVE HAD ME MAKE A TURN WHERE THERE WAS NONE. AFTER A RETURN TO THE DEALER, A CALL TO FORD AND A CALL TO THE MANUFACTURE OF THE SYSTEM THAT FORD IS INSTALLING ALL THREE INSIST IT IS UP TO DATE. THIS DEFECT IS GOING TO LEAD TO FATALITY IF SOMEONE DOES FOLLOW THE ON BOARD NAVIGATION SYSTEM. THE SYSTEM ALSO COULD NOT FIND THE ADDRESS OF MY DESTINATION. I CHECKED WITH THE ESTABLISHMENT THAT I WAS GOING TO AND THEY SAID THAT THEIR ADDRESS WAS CHANGED FIVE YEARS AGO. THERE I BELIEVE THAT THE SYSTEM THAT FORD IS SELLING IS MANY YEARS OUT OF DATE. *TR

12/15/2011

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE ENTIRE CONTROL AND THE GAUGES ON THE INSTRUMENT PANEL WERE EXTREMELY SMALL, MAKING IT DIFFICULT FOR THE CONTACT TO ENGAGE WHEN DRIVING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO INFORMED OF THE MANUFACTURER'S DESIGN AND WAS UNABLE TO PROVIDE ASSISTANCE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 150.

2/21/2012

6/14/12 CAR WAS LOW ON FUEL, BUT NOT ON EMPTY AND MESSAGE INDICATED 32 MILES TO E. DRIVING UP HILL CAR LOST POWER, DID NOT DIE, MOVED VERY SLOWLY. ABLE TO GET OFF STREET INTO PARKING LOT OF RESTAURANT. CAR SEEMED TO REGAIN POWER, SO TRIED TO PULL BACK ON STREET GOING DOWN HILL, BUT AT EDGE OF LOT, I REALIZED THE BRAKES WERE NOT RESPONDING. I MANAGED TO AVOID CAR COMING AND WAS ABLE GET BACK INTO THE PARKING LOT AS PULLING INTO PARKING SPOT NOW SLIGHT SURGE OF SPEED BUT STILL NO BRAKES AND HIT RESTAURANT'S SIGN. TOOK CAR TO DEALER, COULD NOT DUPLICATE PROBLEM AND BLAMED IT ALL ON LOW FUEL. ON 6/20 THIS TIME WITH TANK ALMOST FULL. HAD SAME PROBLEM, CAR SUDDENLY HAD NO POWER, BUT DID NOT DIE. I PULLED OVER AND TURNED IT OFF AND WAITED SEVERAL MINUTES. WHEN RESTARTED WENT ABOUT FOUR MILES AND HAPPENED AGAIN. STOPPED, TURNED OFF, RESTARTED AND WENT A LITTLE FURTHER, BUT NOW CHECK ENGINE LIGHT ON. FORTUNATELY, BOTH TIMES NOT GOING 60 MILES ON THE HIGHWAY AND SUDDENLY NO POWER HAD TOWED TO DEALER AND THIS TIME, REPLACED THE THROTTLE BODY. SAID IT WAS AN UPDATED VERSION. IF THEY KNOW THERE IS A PROBLEM AND HAVE AN UPDATED VERSION, WHY IS THERE NO RECALL? I THINK THIS COULD BE VERY DANGEROUS. *JB

6/26/2012

2011 FORD FUSION. CONSUMER STATES SAFETY ISSUES WITH VEHICLE RELATED TO DRIVER CONTROLS AND DISTRACTIONS, BATTERY FAILURE AND LOSS OF ELECTRIC POWER STEERING CAPABILITY *TGW THE CONSUMER STATED THERE WAS NO WARNING THAT THE STEERING WAS ABOUT TO FREEZE WHILE DRIVING. THE CONSUMER ALSO STATED IT WAS DIFFICULT TO READ THE INSTRUMENT PANEL. THE HEADLIGHT CONTROL WAS LOCATED IN AN INCONVENIENT PLACE, THE OBSTRUCTION OF THE LEFT SIDE PLASTIC MOLDING INSIDE THE STEERING WHEEL PREVENTED A CLEAR VIEW OF OBJECT. *JB

7/12/2012

2011 FORD FUSION. CONSUMER STATES SAFETY ISSUES WITH VEHICLE RELATED TO DRIVER CONTROLS AND DISTRACTIONS, BATTERY FAILURE AND LOSS OF ELECTRIC POWER STEERING CAPABILITY *TGW THE CONSUMER STATED THERE WAS NO WARNING THAT THE STEERING WAS ABOUT TO FREEZE WHILE DRIVING. THE CONSUMER ALSO STATED IT WAS DIFFICULT TO READ THE INSTRUMENT PANEL. THE HEADLIGHT CONTROL WAS LOCATED IN AN INCONVENIENT PLACE, THE OBSTRUCTION OF THE LEFT SIDE PLASTIC MOLDING INSIDE THE STEERING WHEEL PREVENTED A CLEAR VIEW OF OBJECT. *JB

7/12/2012

THE FAN BLOWER TO THE AIR CONDITION FAILED TO WORK AFTER A SHORT PARK. THE DEALERSHIP TOLD ME THE WIRE AND RESISTER HAD BURNED,DID NOT KNOW WHICH HAPPENED FIRST. I WAS TOLD IT COULD CAUSE A FIRE SO THE PARTS WERE DISCONNECTED. UNTIL NEW PARTS WERE INSTALLED. MY CONCERN IS THIS VEHICLE WAS PARKED IN MY GARAGE AND THIS COULD HAVE BEEN A MUCH BIGGER PROBLEM . I ALSO AM CONCERNED THAT I AM NOT THE ONLY ONE. WHY SHOULD THIS HAPPEN TO A CAR LESS THAN 2 YEARS OLD. *TR

9/7/2012

AT SOMETIME, AFTER CAR WAS SHUT OFF, THE DRIVER, PASSENGER WINDOWS AND SUN ROOF OPENED. THIS HAS HAPPENED 6 TIMES. *TR

3/3/2013

I TAKE VERY GOOD CARE OF MY CARE AND I ALWAYS OPEN MY CAR DOOR VERY GENTLY. HOWEVER, I JUST REALIZED THAT THE DRIVER'S SIDE INTERIOR DOOR LOCK IS BROKEN. I CANNOT OPEN THE CAR FROM THE INSIDE, INSTEAD, I HAVE TO ROLL THE WINDOWS DOOR AND USE THE OUTSIDE HANDLE TO OPEN THE DOOR. I DID RESEARCH ON THE INTERNET AND THERE ARE ALOT OF PEOPLE WHO ARE COMPLAINING ABOUT THE ISSUE. I HAVE A 2011 FORD FUSION SE WITH AROUND 52,000 MILES AND I RECENTLY BOUGHT THE CAR. I DID ORDER A NEW REPLACEMENT FOR THE INTERIOR DOOR HANDLE. THERE SHOULD BE A RE-CALL FOR THIS PROBLEM. *TR

3/21/2013