2015 Ford Focus Owner Complaints

MY FATHER BOUGHT A FORD FOCUS, AFTER DRIVING MINE AND LIKING IT SO WELL, IN FEB/MARCH OF THIS YEAR. HE TOOK IT BACK FOR TRANSMISSION WHINING. HE WAS A MECHANIC IN THE ARMED FORCES AND KNOWS THE SOUND, AND CHUCK ANDERSON FORD SAID THAT IT WAS A BEARING PROBLEM AND THEY "FIXED" IT. HE PICKED UP THE CAR AND THE TRANSMISSION STILL MADE THE SAME WHINING SOUND. A FEW WEEKS WENT BY AND THE NOISE WAS LOUDER SO DAD CALLED AGAIN. AT THIS POINT I GOT INVOLVED AND MADE A CLAIM TO FORD, ON 3/11/2015. I EXPLAINED TO JAMES THAT I WAS CONCERNED FOR MY 79 YEAR OLD FATHERS SAFETY IF THE TRANSMISSION COMPLETELY FAILED. HE TOLD ME THAT THERE WAS "DRIVEABILITY CONCERNS" WITH THE TRANSMISSION. DAD, AGAIN, HAD PROBLEMS WITH IT AND THE DEALER REPLACED SOME OF THE PARTS IN THE TRANSMISSION. STILL, THE CAR WHINED AND DAD TOOK IT BACK. THE DEALER THEN TOLD HIM THAT HE SHOULD DRIVE IT 2500 MILES TO LET THE PARTS GET WORN IN. 2500 MILES LATER DAD TOOK IT BACK, NOISE GOT WORSE. THE FORD REP CAME OUT AND TOLD DAD THAT THEY KNEW THERE WAS A PROBLEM WITH THEIR TRANSMISSIONS BUT THEY COULDN'T FIX ALL OF THEM. REALLY??? THEY FIXED THE F-150, WHY NOT THE PASSENGER CARS? I AM APAULLED AT THEWAY FORD HANDLES THIS SITUATION. MY FATHERS LIFE MAY NOT MEAN ANYTHING TO FORD, BUT IT MEANS THE WORD TO ME. FORD HAS PROVEN TO ME THAT THEY SEE A LIFE AS DISPOSABLE IN LIGHT OF THE THINGS THEY HAVE NOT DONE. WHEN THE TRANSMISSION IN ALL OF THE CARS, FORD OWNERS HAVE TOLD ME ABOUT, GO OUT, THEN WHAT? WE AS CONSUMERS ARE STUCK WITH A HEFTY BILL FOR A NEW TRANSMISSION THAT SHOULD HAVE BEEN RIGHT IN THE FIRST PLACE. FORD NEEDS TO BE ACCOUNTABLY FOR THE PRODUCTS THEY PUT OUT AND THE SAFETY OF ALL OF US FORD OWNERS. THEY NEDD TO FIX THE PROBLEM BEFORE PEOPLE ARE STRANDED, CRASHED OR KILLED AND AN INVESTIGATION IS WARRENTED IN THIS SITUATION. ALL FORD OWNERS ARE DUE THIS.

6/25/2015

I TRADED THIS VEHICLE IN FROM A 2012 FORD FIESTA, WHICH AFTER THREE YEARS HAD BECOME A ROLLING DISASTER, FROM THE FAULTY TRANSMISSION TO THE ALWAYS-DYING BATTERY AND TWO RECALLS. THE DEALER ASSURED ME THE 2015 FOCUS WAS REDESIGNED AND MUCH BETTER. I'LL ADMIT IT DRIVES MUCH BETTER, IS ROOMIER, AND NO JERKING IN THE TRANSMISSION LIKE THE FIESTA'S "AUTOMATED MANUAL" TRANSMISSION DID. BUT NOW WHEN THE VEHICLE GETS HOT, I SMELL AN OVERWHELMING SMELL OF SOMETHING BURNING, ALMOST LIKE A GASKET, RUBBERY TYPE SMELL. I DON'T KNOW IF IT'S BRAKES, ENGINE OIL, WHAT. I TOLD THE SERVICE DEPT. ABOUT IT, BUT THEY SAID WITH JULY THEY WERE SHORT OF HELP WITH VACATIONS, AND SINCE THE CAR ONLY HAD 500 MILES ON IT, I HAD "PLENTY OF TIME" ON THE WARRANTY, NOT TO WORRY ABOUT IT. THEY SAID TO LET IT BREAK IN AT LEAST ANOTHER 500 MILES. SO FAR I'VE NOT HAD SMOKE, STARTING OR STALLING PROBLEMS LIKE OTHERS HAVE REPORTED. I HAVE BROKEN IN LOTS OF BRAND NEW CARS IN MY LIFETIME, AND NEVER, EVER HAD A BURNING SMELL. I CONTACTED FORD CUSTOMER SERVICE AND GOT THE USUAL NONSENSE OF "WE'LL ESCALATE THIS ISSUE WITH YOUR LOCAL DEALER," AND LIKE THE FIESTA, NOTHING. ....UPDATED 11/13/15 *BF THE COMPLAINT HAS SINCE BEEN RESOLVED. THE LOCAL FOR DEALER PERFORMED A THOROUGH CHECK OF THE VEHICLE AND ADJUSTED THE CLIMATE CONTROL. UPDATED 11/17/15. *JB

6/29/2015

I WAS ATTEMPTING TO CROSS A BUSY HIGHWAY. WHEN I ACCELERATED THE GAS PEDAL HAD TO BE PUSHED TO THE FLOOR IN ORDER FOR THE VEHICLE TO RESPOND ALMOST CAUSING ME TO BE HIT BY ONCOMING TRAFFIC. THIS SLUGGISHNESS CONTINUED AS WELL AS HARD JOLTING FORWARD SHIFTS AFTER INITIAL ACCELERATION AND EVENTUALLY A FORWARD JERKING LOUD DOWNSHIFT NOISE WHEN STOPPING. THESE PROBLEMS CONTINUED, VEHICLE WAS TAKEN TO DEALERSHIP. THEY ACKNOWLEDGE IT IS A TRANSMISSION PROBLEM BUT REFUSE TO COVER IT.

8/19/2015

I BOUGHT THIS CAR LESS THAN 6 MOS. AGO. IT HAS HAD 2 RECALLS SO FAR. THE TRANSMISSION HAS A PROBLEM. IT JUMPS AND ACTS LIKE IT IS GOING TO DIE. TWICE WHEN I HAVE STARTED IT THERE WAS A KNOCKING LIKE THE ENGINE HAD SOMETHING WRONG. WHEN I CHANGED THE GEAR THE KNOCKING QUIT. WHEN I RUN THE HEATER THERE IS A BURNING SMELL. I TOOK IT IN AND TOLD THEM I WAS AFRAID TO DRIVE IT AND THEY DID THE RECALLS THEN TOLD ME THEY COULDN'T MAKE IT DO THE OTHER THINGS I HAD MENTIONED. I ASK THEM TO PUT ME IN SOMETHING ELSE AND THEY SAID I WOULD HAVE TO PAY $400.00-$500.00 A MONTH PAYMENT. I BELIEVE FORD KNEW OF THIS PROBLEM BUT CONTINUES TO SELL THEM SO WHEN PEOPLE COMPLAIN THEY CAN CHARGE THEM MORE MONEY. I AM A 55 YEAR OLD WOMAN THAT DRIVES 120 MILES A DAY BACK AND FORTH TO WORK. WHEN I GET OFF WORK I DRIVE HOME IN THE DARK. I AM AFRAID TO DRIVE THIS CAR!!! FORD WON'T DO ANYTHING ABOUT IT! SOMEONE IS GOING TO GET KILLED IN THIS CAR BECAUSE OF THE ENGINE HESITATION. I PICKED IT UP AND NOW IT IS WORSE! WHEN I TURN THE CORNER IT DOES THAT JERKING THING NOW LIKE IT IS GOING TO DIE. I HOPE YOU CAN HELP PROTECT CONSUMERS . THE JERKING HAPPENS WHEN YOU ARE DRIVING, TAKING OFF AND NOW EVEN WHEN YOU ARE TURNING. THE KNOCKING NOISE THE FIRST TIME WAS WHEN I WAS BACKING UP AND THE SECOND TIME WAS WHEN IT WAS IN PARK AND I HAD JUST STARTED IT.

11/13/2015

TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING AT LOW SPEEDS AND MAKING A RIGHT TURN, THE STEERING WHEEL WOULD BECOME VERY DIFFICULT TO TURN. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 900.

8/28/2015

I RENTED THIS NEW 2015 FOCUS SEDAN FROM HERTZ AT MIAMI INTL AIRPORT TO DRIVE 280 MILES HOME TO OCALA, FL. THE ENTIRE WAY, THE STEERING GRABBED, SLIPPED AND HAD A DIFFICULT TIME STAYING IN ONE LANE, THE STEERING PULLED TO THE LEFT AND TO THE RIGHT IN A JERKY DANGEROUS MANNER. WE WERE LITERALLY SCARED TO DRIVE THE FOCUS BUT HAD TO IN ORDER TO GET BACK HOME THAT NIGHT. I WOULD NEVER DRIVE ANOTHER FOCUS 2015, AND I AM A FORMER DOT EMPLOYEE.

9/7/2015

I BOUGHT THIS CAR LESS THAN 6 MOS. AGO. IT HAS HAD 2 RECALLS SO FAR. THE TRANSMISSION HAS A PROBLEM. IT JUMPS AND ACTS LIKE IT IS GOING TO DIE. TWICE WHEN I HAVE STARTED IT THERE WAS A KNOCKING LIKE THE ENGINE HAD SOMETHING WRONG. WHEN I CHANGED THE GEAR THE KNOCKING QUIT. WHEN I RUN THE HEATER THERE IS A BURNING SMELL. I TOOK IT IN AND TOLD THEM I WAS AFRAID TO DRIVE IT AND THEY DID THE RECALLS THEN TOLD ME THEY COULDN'T MAKE IT DO THE OTHER THINGS I HAD MENTIONED. I ASK THEM TO PUT ME IN SOMETHING ELSE AND THEY SAID I WOULD HAVE TO PAY $400.00-$500.00 A MONTH PAYMENT. I BELIEVE FORD KNEW OF THIS PROBLEM BUT CONTINUES TO SELL THEM SO WHEN PEOPLE COMPLAIN THEY CAN CHARGE THEM MORE MONEY. I AM A 55 YEAR OLD WOMAN THAT DRIVES 120 MILES A DAY BACK AND FORTH TO WORK. WHEN I GET OFF WORK I DRIVE HOME IN THE DARK. I AM AFRAID TO DRIVE THIS CAR!!! FORD WON'T DO ANYTHING ABOUT IT! SOMEONE IS GOING TO GET KILLED IN THIS CAR BECAUSE OF THE ENGINE HESITATION. I PICKED IT UP AND NOW IT IS WORSE! WHEN I TURN THE CORNER IT DOES THAT JERKING THING NOW LIKE IT IS GOING TO DIE. I HOPE YOU CAN HELP PROTECT CONSUMERS . THE JERKING HAPPENS WHEN YOU ARE DRIVING, TAKING OFF AND NOW EVEN WHEN YOU ARE TURNING. THE KNOCKING NOISE THE FIRST TIME WAS WHEN I WAS BACKING UP AND THE SECOND TIME WAS WHEN IT WAS IN PARK AND I HAD JUST STARTED IT.

11/13/2015

I WAS DRIVING ON A MAJOR ROAD AT SPEEDS OF 50MPH WHEN CAR LOST ALL POWER TO THE WHEELS AND TRANSMISSION SLIPPED. I WAS LEAVING A MALL PARKING LOT AND ACCELERATING WHEN THE CAR JERKED DANGEROUSLY AND STOPPED ACCELERATING CAUSING ME TO LOOSE SPEED AND CONTROL OF THE VEHICLE. PROBABLE CAUSE: TRANSMISSION FAILURE OR DISCONNECT.

12/28/2015

I HAD JUST CHARGED MY CAR TO 100% BEFORE LEAVING WORK. LATER THAT DAY I WAS DRIVING HOME FROM WORK AT 40 MPH AND I DIDN'T THINK ANYTHING WAS WRONG UNTIL I MADE MY FIRST RIGHT TURN. I ATTEMPTED TO TURN ON TO A STREET THAT WAS GOING TO LEAD ME TO THE 210W FREEWAY. AS I TRIED TO TURN THE STEERING WHEEL JERKED AND THEN FROZE UP AND WOULDN'T ALLOW ME TO DO A FULL TURN. I WAS FORCED TO MAKE THE WIDEST TURN POSSIBLE. AFTER THE CAR STRAIGHTENED OUT IT WAS GOING SMOOTHLY AGAIN. HOWEVER, BECAUSE I AM 8 1/2 MONTHS PREGNANT I FELT SCARED AND DIDN'T FEEL COMFORTABLE TO ENTER THE FREEWAY. SO, I TURNED AROUND TO TAKE THE STREETS HOME. AS I CONTINUED TO DRIVE, THE CAR COMPLETELY SHUT OFF MY RADIO AND SAID "TURNING OFF AUDIO TO SAFE BATTERY". I WAS CONFUSED AS TO WHY I WOULD GET THIS MESSAGE BECAUSE I HAD APPROXIMATELY 97% CHARGE. THEN EVERYTHING MINUTE OR SO THE RADIO WOULD COME ON AND GO OFF. NOT TOO LONG AFTER CONTINUING ON THE STREETS THE CAR MADE A CONTINUOUS ALARM SOUND FOLLOWED BY A MESSAGE THAT SAID "PULL OVER SAFELY. RIGHT NOW!" THANKFULLY, I WAS ABLE TO PULL OVER TO THE CURVE WHICH WAS, HOWEVER, PAINTED RED AND TURNED ON MY EMERGENCY LIGHTS, WHICH HAPPENED TO FLICKER THE ENTIRE TIME. KEEP IN MIND IT WAS LATER IN THE EVENING SO IT WAS DIFFICULT TO NOTICE THE EMERGENCY LIGHTS ON. I CALLED ROADSIDE ASSISTANCE AND MY HUSBAND. I THEN CALLED THE DEALER AND THEY ADVISED ME TO HAVE THE CAR TAKEN TO THEM. ROADSIDE ASSISTANCE SHOWED UP ABOUT 90 MINUTES LATER AND TOWED MY CAR TO THE FORD DEALERSHIP. *TR

6/20/2015

I TRADED THIS VEHICLE IN FROM A 2012 FORD FIESTA, WHICH AFTER THREE YEARS HAD BECOME A ROLLING DISASTER, FROM THE FAULTY TRANSMISSION TO THE ALWAYS-DYING BATTERY AND TWO RECALLS. THE DEALER ASSURED ME THE 2015 FOCUS WAS REDESIGNED AND MUCH BETTER. I'LL ADMIT IT DRIVES MUCH BETTER, IS ROOMIER, AND NO JERKING IN THE TRANSMISSION LIKE THE FIESTA'S "AUTOMATED MANUAL" TRANSMISSION DID. BUT NOW WHEN THE VEHICLE GETS HOT, I SMELL AN OVERWHELMING SMELL OF SOMETHING BURNING, ALMOST LIKE A GASKET, RUBBERY TYPE SMELL. I DON'T KNOW IF IT'S BRAKES, ENGINE OIL, WHAT. I TOLD THE SERVICE DEPT. ABOUT IT, BUT THEY SAID WITH JULY THEY WERE SHORT OF HELP WITH VACATIONS, AND SINCE THE CAR ONLY HAD 500 MILES ON IT, I HAD "PLENTY OF TIME" ON THE WARRANTY, NOT TO WORRY ABOUT IT. THEY SAID TO LET IT BREAK IN AT LEAST ANOTHER 500 MILES. SO FAR I'VE NOT HAD SMOKE, STARTING OR STALLING PROBLEMS LIKE OTHERS HAVE REPORTED. I HAVE BROKEN IN LOTS OF BRAND NEW CARS IN MY LIFETIME, AND NEVER, EVER HAD A BURNING SMELL. I CONTACTED FORD CUSTOMER SERVICE AND GOT THE USUAL NONSENSE OF "WE'LL ESCALATE THIS ISSUE WITH YOUR LOCAL DEALER," AND LIKE THE FIESTA, NOTHING. ....UPDATED 11/13/15 *BF THE COMPLAINT HAS SINCE BEEN RESOLVED. THE LOCAL FOR DEALER PERFORMED A THOROUGH CHECK OF THE VEHICLE AND ADJUSTED THE CLIMATE CONTROL. UPDATED 11/17/15. *JB

6/29/2015

I RENTED A VEHICLE FROM ENTERPRISE RENT-A-CAR. I DID NOT RECEIVE THE VEHICLE I RESERVED AND PAID FOR. THREE OUT OF THE FOUR VEHICLES SET ASIDE FOR UBER DRIVERS WERE BADLY STAINED ON THE INSIDE AND NOT WASHED ON THE OUTSIDE. THE ONLY VEHICLE OPTION LEFT FOR ME TO DRIVE FOR UBER WAS A 2015 FORD FOCUS, WHICH WAS STAINED ON THE INSIDE AND NOT WASHED ON THE OUTSIDE. I TRIED TO ASK FOR A REFUND AND WAS TOLD I HAD ALREADY PAID FOR THE RENTAL AND WAS LOCKED INTO THE AGREEMENT AS AN UBER DRIVER. I ASKED FOR A BETTER VEHICLE AND WAS TOLD THEY DID NOT HAVE ANY AT THE TIME FOR ME TO TRADE THE LAST VEHICLE OUT FOR. BASICALLY, I WAS STUCK WITH THE VEHICLE. THE CAR BEGINS TO JERK AS I ACCELERATE OR DRIVE. I INFORMED THE RENTAL CAR BRANCH, RENTAL CAR CUSTOMER SERVICE, AND THE RENTAL CAR CORPORATE OFFICE. NONE OF THESE DEPARTMENTS/DIVISIONS OF ENTERPRISE RENT-A-CAR SEEM TO BE CONCERNED REGARDING THE CONDITION OF THE CAR NOR HOW IT FUNCTIONS. MY UBER PASSENGERS (ESP. MALE PASSENGERS) HAVE BROUGHT IT TO MY ATTENTION THAT IT FEELS LIKE THE TRANSMISSION IS SLIPPING AND THAT I NEED TO GET IT FIXED. I HAVE ESCALATED THE MATTER TO UBER SO THEY ARE AWARE THAT ENTERPRISE IS NOT MAINTAINING THE CARS DESIGNATED FOR UBER DRIVERS NOR MEETING THEIR STANDARDS. I HAVE CONTACTED ENTERPRISE ON NUMEROUS OCCASIONS TO BE PUT IN ANOTHER CAR OR GET MY MONEY BACK AND THEY WILL NOT TAKE OWNERSHIP FOR THEIR WRONGDOING NOR RECTIFY THE SITUATION. THE CONDITION OF THE CAR AND HOW IT RUNS HAS AFFECTED MY UBER DRIVER RATINGS, INTERFERED WITH ME GETTING RIDE REQUEST, AND PROHIBITED ME FROM MEETING MY UBER DRIVER RIDE QUOTA FOR THE WEEK. I TOOK THE CAR TO AN UBER VEHICLE INSPECTION LOCATION WHERE THE CAR FAILED INSPECTION. UBER WAS NOT HAPPY WITH ENTERPRISE PROVIDING ME WITH AN UNSAFE VEHICLE.

12/6/2016

TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE SERVICE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE, FUEL PUMP, AND FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,650. UPDATED 06/21/17*LJ *CN

2/27/2017

WHEN ACCELERATING THE TRANSMISSION IS STUTTERING, GRINDING AND PERFORMING POORLY. FORD SAID THAT THIS IS HAPPENING BECAUSE "I DRIVE TOO CAREFULLY, THE TRANSMISSION IS DESIGNED TO BE DRIVEN AGGRESSIVELY AND WILL GET STUCK BETWEEN GEARS UNLESS YOU 'FLOOR IT'".

9/8/2015

I WAS DRIVING ON A MAJOR ROAD AT SPEEDS OF 50MPH WHEN CAR LOST ALL POWER TO THE WHEELS AND TRANSMISSION SLIPPED. I WAS LEAVING A MALL PARKING LOT AND ACCELERATING WHEN THE CAR JERKED DANGEROUSLY AND STOPPED ACCELERATING CAUSING ME TO LOOSE SPEED AND CONTROL OF THE VEHICLE. PROBABLE CAUSE: TRANSMISSION FAILURE OR DISCONNECT.

12/28/2015

MANY OF THE FORD FOCUS ST 2015 MODELS HAVE PROBLEMS WITH THE FRONT GRILL POPPING OUT. THIS CREATES A SAFETY ISSUE IN THE EVENT THE GRILL POPS OUT WHILE DRIVING WHICH COULD THEN DAMAGE THE CAR, PUNCTURE TIRES, OR HIT OTHER VEHICLES, DRIVERS, OR MOTORCYCLIST WHO MAY BE FOLLOWING THE VEHICLE. AFTER SUBMITTING TO AN INSPECTION, OFFERING PHOTO'S, AND EVEN WEB LINKS TO 100'S OF OTHERS HAVING THE SAME PROBLEM FORD HAS NO TSB OR STATED FIX. ACCORDING TO THE DEALER THE VEHICLE SHOULD BE BROUGHT IN AND THE BODY DEPARTMENT FIND SOME WAY TO ANCHOR IN THE GRILL ON AFFECTED VEHICLES. THIS IS ABSOLUTELY UNSAFE AND RIDICULOUS FOR BRAND NEW VEHICLES.

8/13/2015

DRIVER WAS MAKING AN UNPROTECTED LEFT TURN INTO STOPPED TRAFFIC ON A CITY STREET. AS HE WAS TURNING SOUTH (AT APPROXIMATELY 5 MPH) A NORTH BOUND VEHICLE STRUCK IN THE FRONT DRIVER'S SIDE QUARTER PANEL. THE UNIFRAME WAS DAMAGE AND THE WHEEL WELL WAS PUSHED INTO THE ENGINE COMPARTMENT, DAMAGING MOST OF THE ENGINE COMPONENTS. NONE OF THE AIRBAGS DEPLOYED.

2/13/2016

TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING 26 MPH, THE STEERING WHEEL SEIZED AND THE PASSENGER SIDE WHEELS MADE AN ABNORMAL NOISE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 216,000.

9/14/2015

11/4/15 MY WIFE WHILE DRIVING IN HER WORK PARKING LOT AT A SPEED OF APPROXIMATELY 10 MPH EXPERIENCED A TIRE BLOWOUT ON THE LEFT FRONT TIRE. THE BLOWOUT CAUSED A SMALL TEAR IN THE TIRE AT THE SEAM WHERE THE SIDEWALL JOINS THE TREAD. WE COULD FIND NO EVIDENCE OF ANYTHING OTHER THAN A DEFECT IN THE TIRE WHICH COULD HAVE ATTRIBUTED TO THE BLOWOUT. IT WAS ACCOMPANIED BY A LOUD NOISE AND IMMEDIATELY LOSING ALL AIR PRESSURE IN THE TIRE. THE TIRE IS A CONTINENTAL CONTIPRO CONTACT SIZE 215/55 R 16 93H | DOT NUMBER CNB3 WBPC 0615.

11/5/2015

FRONTAL IMPACT, KNEE AIRBAG DEPLOYED, STEERING WHEEL AIRBAG DID NOT. CONTACTED STEERING WHEEL. VEHICLE IN MOTION, HIGHWAY.

12/1/2015

AT APPROXIMATELY 45 MILES AND HOUR GOING THRU A GREEN LIGHT I WAS CUT OFF BY SOMEONE MAKING A LEFT IN FRONT OF ME. 9600$ WORTH OF FRONT END DAMAGE AND THE PASSENGER HIT HER HEAD CAUSING A CONCISION AND SPRAINED NECK AND BACK, WEARING HER SEATBELT, I BELIEVE HER INJURIES HAPPENED BECAUSE NO AIRBAGS DEPLOYED

8/8/2016

TAKATA RECALL WHEN TAKING OFF SEATBELT IT DOES NOT FULLY RELEASE FROM LOCK. CLICK THE UNLOCK/RELEASE BUTTON TO SEATBELT AND IT CLICKS UNLOCK BUT DOES NOT RELEASE SEATBELT FROM LOCK. MUST PUSH SEATBELT BACK INTO LOCK AND CLICK BUTTON AGAIN, SOMETIMES MULTIPLE TIMES IN ORDER FOR SEAT TO RELEASE FROM LATCH/LOCK. ONLY KNOWN TO HAPPEN TO CAR WHEN PARKED. CAR ON OR OFF SEATBELT DOESN'T RELEASE.

3/18/2017

TAKATA RECALL. WHEN DRIVING COMPUTER OR TRANSMISSION DOES NOT CHANGE GEARS ON TIME. SOMETIMES STAYS IN FIRST GEAR PAST 20MPH. PROBLEM WHEN DRIVING ON FREEWAY AND NEED TO SPEED UP. TAKATA RECALL. ALSO SEATBELTS WILL NOT RELEASE SOMETIMES WHEN I NEED TO GET OUT OF CAR. IT WILL PARTIALLY UNLOCK BUT SEATBELT WILL STILL BE LOCKED IN PLACE. I MUST PUSH SEATBELT BACK IN PLACE TO TOTALLY LOCK IT AGAIN THE PRESS RED BUTTON TO RELEASE. VERY DANGEROUS

4/6/2017

MY HAZARD LIGHTS DID NOT WORK BECAUSE THE SWITCH DIDN'T WORK. HAD TO GET IT REPLACED SO I COULD USE THEM IF I HAD A BREAK DOWN.

12/19/2017

FROM THE VERY FIRST YEAR THAT I BOUGHT THIS CAR, (2015) IT HAS HAD MULTIPLE PROBLEMS WITH IT; IT SHAKES, SHUTTERS, 9EVEN AT 40-50 MPH) USES WAY TOO MUCH GAS, IT HAD A BADLY CORRODED BATTERY, THE CLUTCH AND TRANSMISSION BOTH, HAD PROBLEMS AND RECALLS!! I WAS RAISED, BELIEVING THAT EITHER FORD OR CHEVROLET, WERE THE AMERICAN CARS TO OWN; NOT ANYMORE, CUSTOMER SERVICE, AFTER THE SALE, IS A JOKE; BOTH AUTONATION'S (850 N. BURLESON BLVD, BURLESON, TX 76028 AND THE 5000 BRYANT IRVIN RD, 76132 LOCATIONS ARE HORRIBLE!! AFTER I PAY THIS LOSER OF A CAR OFF, I WILL NEVER BUY FORD AGAIN!!!

4/24/2018

VEHICLE IS A MANUAL TRANSMISSION AND PARKING BREAK MALFUNCTIONED. PARKING BREAK IS NEEDED TO BE ON DUE TO SLIGHT DECLINE INTO THE GARAGE. VEHICLE COLLIDED WITH GARAGE WALL DAMAGING BACK LEFT LUMINESCENT LIGHTS, BUMPER, AND TRUNK OF THE VEHICLE. THE GARAGE WALLS ARE CONSTRUCTED OF CONCRETE AND ONLY DAMAGE VISUALLY PRESENT IS PAINT TRANSFER FROM THE VEHICLE TO THE WALL. ANY SOONER AND THE INCIDENT COULD HAVE RESULTED IN SERIOUS INJURY OR FATALITY AS GROCERIES FROM THE STORE WERE RECENTLY UNLOADED FROM THE CAR.

8/2/2015

THE BRAKE PEDAL DEPRESSED ALL THE WAY TO THE FLOOR BUT DECELERATION WAS SIGNIFICANTLY DELAYED. THE STEERING SHUDDERED AND THE CAR JERKED FROM SIDE TO SIDE. FRONT END SHUDDERED REPEATEDLY.

5/8/2017

THERE IS EXTREME DISTORTION OF THE IMAGE ON THE INSIDE MANUAL (NON-ELECTRONIC) REAR-VIEW MIRROR WHEN THE MIRROR IS SET TO THE "NIGHT" POSITION. THE MIRRORS ARE OK WHEN SET TO THE "DAY" POSITION. I HAVE OBSERVED THIS DEFECT IN THE MIRROR OF MY PERSONAL FORD FOCUS 2015, AND IN OTHER FORD VEHICLES I HAVE EXAMINED ON FORD DEALER LOTS. WHEN SET TO THE NIGHT POSITION, ANY MOVEMENT OF THE DRIVER'S HEAD RELATIVE TO THE MIRROR CAUSES SEVERE DISTORTION OF THE IMAGE WHETHER THE MOVEMENT IS IN THE VERTICAL OR HORIZONTAL PLANE (HOWEVER, MOVEMENT IN THE HORIZONTAL PLANE APPEARS TO CAUSE WORSE DISTORTION THAN IN THE VERTICAL). THIS DISTORTION IS MOST DISCONCERTING TO FOLKS WHO DRIVE AT NIGHT, AND COULD CAUSE THE DRIVER TO PERCEIVE THAT ANOTHER VEHICLE IS CLOSER/FARTHER BEHIND THAN IT ACTUALLY IS, OR TO PERCEIVE THAT IT IS IN A LANE OTHER THAN WHERE IT ACTUALLY IS. WHEN I DEMONSTRATED THIS TO MY LOCAL FORD DEALER SERVICE MANAGER AND TRIED TO MAKE A WARRANTY CLAIM, HE PERMITTED ME TO OBSERVE THE MIRROR IN OTHER VEHICLES ON THE LOT, ALL OF WHICH DEMONSTRATED THE SAME DEFECT. HE CLAIMS THAT IF A "DEFECT" APPEARS ON OTHER COMPARABLE VEHICLES, IT IS NOT REALLY A DEFECT AND IS "NORMAL." ANYONE WHO SUBSCRIBES TO SUCH NONSENSICAL LOGIC MUST SURELY BE LIVING IN A PARALLEL UNIVERSE!

12/24/2016

I OWNED THE VEHICLE 2 YEARS AND THEN REPLACED THE WIPER BLADES AT NAPA. THEN THEY STARTED STOPPING MIDWAY ON THE GLASS OR SLOWING AND STOPPING. I REPLACED THE BLADES WITH GENUINE FORD BLADES AT THE DEALER'S QUICK LANE, BUT THE PROBLEM CONTINUED. THE SERVICE DEPT. COULDN'T FIND ANY PROBLEM ON TWO VISITS, AND SAID IT HAS AN ADVANCED SENSOR SYSTEM AND "IT'S SUPPOSED TO DO THAT." I AM AFRAID THE WIPERS WILL GIVE OUT IN A STORM. THE SERVICE ADVISOR SNAPPED AT ME "IF YOU KEEP COMING BACK, WE MAY HAVE TO CHARGE YOU," EVEN THOUGH I HAVE TIME LEFT ON THE FULL WARRANTY. THIS IS A HAZARD, AND THEY SHOULD WARN PEOPLE THAT THE SYSTEM USES SO-CALLED SMART TECHNOLOGY, AND TO BE CAREFUL WHEN CHANGING THE BLADES.

10/18/2017

TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

2/15/2017

TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (RICE FORD-LINCOLN LOCATED AT 436 W 250 N, WARSAW, IN 46582; (574) 267-8151) WAS CONTACTED TWO MONTHS AGO AND CONFIRMED THAT THE PARTS WOULD BE AVAILABLE IN A FEW WEEKS. THE DEALER WAS CONTACTED AGAIN THE FIRST WEEK IN MAY AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

6/29/2017

TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE HESITATED TO MOVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO FRIENDLY FORD (2800 N TELEGRAPH RD, MONROE, MI 48162, (734) 243-6000) WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,888. *TT

7/6/2018

2015 FORD FOCUS. CONSUMER WRITES IN REGARDS TO DEFECTIVE CLUTCH ON VEHICLE. *LD THE CONSUMER STATED THE CLUTCH SHUDDERS ON ACCELERATION. THE VEHICLE WAS REPAIRED.*JS

8/22/2018

DRIVER WAS MAKING AN UNPROTECTED LEFT TURN INTO STOPPED TRAFFIC ON A CITY STREET. AS HE WAS TURNING SOUTH (AT APPROXIMATELY 5 MPH) A NORTH BOUND VEHICLE STRUCK IN THE FRONT DRIVER'S SIDE QUARTER PANEL. THE UNIFRAME WAS DAMAGE AND THE WHEEL WELL WAS PUSHED INTO THE ENGINE COMPARTMENT, DAMAGING MOST OF THE ENGINE COMPONENTS. NONE OF THE AIRBAGS DEPLOYED.

2/13/2016

FSA TITLE: TRANSMISSION CONTROL MODULE EXTENDED WARRANTY COVERAGE FIELD SERVICE ACTION NUMBER: 14M02

8/25/2017

I TRADED THIS VEHICLE IN FROM A 2012 FORD FIESTA, WHICH AFTER THREE YEARS HAD BECOME A ROLLING DISASTER, FROM THE FAULTY TRANSMISSION TO THE ALWAYS-DYING BATTERY AND TWO RECALLS. THE DEALER ASSURED ME THE 2015 FOCUS WAS REDESIGNED AND MUCH BETTER. I'LL ADMIT IT DRIVES MUCH BETTER, IS ROOMIER, AND NO JERKING IN THE TRANSMISSION LIKE THE FIESTA'S "AUTOMATED MANUAL" TRANSMISSION DID. BUT NOW WHEN THE VEHICLE GETS HOT, I SMELL AN OVERWHELMING SMELL OF SOMETHING BURNING, ALMOST LIKE A GASKET, RUBBERY TYPE SMELL. I DON'T KNOW IF IT'S BRAKES, ENGINE OIL, WHAT. I TOLD THE SERVICE DEPT. ABOUT IT, BUT THEY SAID WITH JULY THEY WERE SHORT OF HELP WITH VACATIONS, AND SINCE THE CAR ONLY HAD 500 MILES ON IT, I HAD "PLENTY OF TIME" ON THE WARRANTY, NOT TO WORRY ABOUT IT. THEY SAID TO LET IT BREAK IN AT LEAST ANOTHER 500 MILES. SO FAR I'VE NOT HAD SMOKE, STARTING OR STALLING PROBLEMS LIKE OTHERS HAVE REPORTED. I HAVE BROKEN IN LOTS OF BRAND NEW CARS IN MY LIFETIME, AND NEVER, EVER HAD A BURNING SMELL. I CONTACTED FORD CUSTOMER SERVICE AND GOT THE USUAL NONSENSE OF "WE'LL ESCALATE THIS ISSUE WITH YOUR LOCAL DEALER," AND LIKE THE FIESTA, NOTHING. ....UPDATED 11/13/15 *BF THE COMPLAINT HAS SINCE BEEN RESOLVED. THE LOCAL FOR DEALER PERFORMED A THOROUGH CHECK OF THE VEHICLE AND ADJUSTED THE CLIMATE CONTROL. UPDATED 11/17/15. *JB

6/29/2015

WHEN ACCELERATING THE TRANSMISSION IS STUTTERING, GRINDING AND PERFORMING POORLY. FORD SAID THAT THIS IS HAPPENING BECAUSE "I DRIVE TOO CAREFULLY, THE TRANSMISSION IS DESIGNED TO BE DRIVEN AGGRESSIVELY AND WILL GET STUCK BETWEEN GEARS UNLESS YOU 'FLOOR IT'".

9/8/2015

TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE THE CONTACT WAS TRANSPORTING HER GRANDSON AND DRIVING 30 MPH, THE REAR DRIVER'S SIDE DOOR FLEW OPEN WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE REAR DRIVER'S SIDE DOOR FAILED TO CLOSE AND REMAINED AJAR. THE CONTACT WAS CONCERNED THAT A PASSENGER COULD BE INJURED. THE CONTACT CALLED JOHN L SULLIVAN CHEVROLET AT (916) 782-1243 (350 AUTOMALL DR, ROSEVILLE, CA 95661) AND WAS INFORMED THAT THERE WERE NO RECALLS ASSOCIATED WITH THE VIN. THE VEHICLE WAS TAKEN TO BIG VALLEY FORD LINCOLN (800-871-8112, 3282 AUTO CENTER CIR, STOCKTON, CA 95212) WHERE IT WAS DIAGNOSED THAT THE REAR DRIVER'S SIDE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 38,000. *TT *TR

1/12/2018