2012 Ford F-250 Owner Complaints

IN JAN. 2012 I PURCHASED A FORD F-250 RATED TO TOW 14,000 LBS. I TRADED IN A FORD F-150 RATED AT 7,700 LBS. WHEN I HOOKED MY CAMPER TO MY 2000 F-150 THE TRUCK DID NOT SAG OR SQUAT AT ALL. LOOKING TO UPGRADE, I SPOKE TO SEVERAL SALES PEOPLE AT SEVERAL DIFFERENT DEALERSHIPS. I WAS ASSURED THAT THE F-250 SUPER DUTY WOULD BY FAR OUT PERFORM MY OLD TRUCK. IT DOES NOT. THIS NEW F-250 SQUATS SO BAD IT IS RIDICULOUS. ON 6-18-12 I TOOK MY TRUCK TO THE DEALER AT WHICH I PURCHASED THE TRUCK AND COMPLAINED OF THIS MATTER, ONLY TO BE TOLD THERE IS NOTHING WRONG WITH THE SPRINGS. YET, THE SERVICE MANAGER SAID HE WOULD SEND ME TO A THIRD PARTY OUT OF STATE SHOP, TO HAVE SPRINGS MADE AND SPLIT THE COST WITH ME, BECAUSE THAT WAS CHEAPER THAN USING GENUINE FORD SPRINGS. THIS IS UNACCEPTABLE, AS I DID NOT SPEND THOUSANDS OF DOLLARS ON A NEW FORD ONLY TO HAVE SOMEONE ELSE FIX FORDS PROBLEMS. I CONTACTED FORD H.Q. AND EXPLAINED MY SITUATION. AFTER BEING ON HOLD FOR SOME TIME, THE PERSON AT H.Q. EXPLAINED THAT HE HAD SPOKE TO, AND THERE WAS NO PROBLEM WITH MY TRUCK. I FEEL STRONGLY THAT MY DECISION TO BUY THIS TRUCK, WAS BASED LARGELY ON FRAUDULENT STATEMENTS MADE BY BOTH FORD SALES PEOPLE AND FORD LITERATURE ALIKE. I HAVE WITNESSES TO THE STATEMENTS OF THE SALES PERSONNEL, AS WELL AS TO THE FACT THAT MY OLD TRUCK DID NOT SAG AT ALL. I ALSO HAVE PICTURES OF NEW TRUCK HOOKED TO TRAILER AND SAGGING. ## INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT

6/21/2012

TRAVELING ON BUMPY ROADS AT 55 TO 60 MPH THE FRONT END WILL START TO SHAKE SO VIOLENTLY THAT IN ORDER TO MAINTAIN CONTROL I HAD TO BRAKE AND PULL TO THE SIDE OF THE ROAD. THIS HAPPENED SEVERAL TIMES IN A DAY AND I TOOK THE TRUCK INTO A FORD DEALER IN MINNESOTA. THIS DEALERSHIP PUT A DAMPENER ON THE FRONT END AND I THOUGHT IT WAS SOLVED. HOWEVER, THE PROBLEM HAS STARTED AGAIN IN JAN OF 2013. THIS IS A VERY SERIOUS SHAKE AND I FEEL IT WILL CAUSE A ACCIDENT IF NOT RESOLVED. *TR

2/17/2013

TRAVELING ON BUMPY ROADS AT 55 TO 60 MPH THE FRONT END WILL START TO SHAKE SO VIOLENTLY THAT IN ORDER TO MAINTAIN CONTROL I HAD TO BRAKE AND PULL TO THE SIDE OF THE ROAD. THIS HAPPENED SEVERAL TIMES IN A DAY AND I TOOK THE TRUCK INTO A FORD DEALER IN MINNESOTA. THIS DEALERSHIP PUT A DAMPENER ON THE FRONT END AND I THOUGHT IT WAS SOLVED. HOWEVER, THE PROBLEM HAS STARTED AGAIN IN JAN OF 2013. THIS IS A VERY SERIOUS SHAKE AND I FEEL IT WILL CAUSE A ACCIDENT IF NOT RESOLVED. *TR

2/17/2013

WHILE DRIVING 60 MPH, TRUCK HIT IRREGULARITIES IN THE ROAD. VEHICLE STARTED SHAKING VIOLENTLY AND LOST CONTROL OF THE STEERING. VEHICLE HAD TO BE SLOWED TO 10-15 MPH BEFORE THE SHAKING STOPPED. NO ACCIDENT OR INJURY OCCURRED ON THIS INCIDENT. TRUCK WAS TAKEN TO DEALER AND TRACK BAR ASSY / BUSHING WAS REPLACED. THE SECOND SERIOUS INCIDENT WAS @ 48,000 MILES A MERE 11,000 MILES LATER. WHILE TRAVELING 55-60 MPH THROUGH A LEFT HAND CURVE AND CROSSING ANOTHER IRREGULARITY IN THE ROAD (BRIDGE-PAVEMENT JOINT) THE TRUCK AGAIN BEGAN SHAKING VIOLENTLY AND CAUSED THE VEHICLE TO GO INTO THE ONCOMING LANE OF TRAFFIC WHERE A LOG TRUCK WAS TRAVELING. THE LOG TRUCK WAS ABLE TO GET ON THE SHOULDER OF THE ROAD IN TIME TO PREVENT AN ACCIDENT. AGAIN THE TRUCK HAD TO BE SLOWED TO ALMOST A COMPLETE STOP BEFORE THE SHAKING STOPPED. TRUCK WAS TAKEN TO DEALER AGAIN AND THE ONLY THING REPLACED WAS THE TRACK BAR BUSHING. THIS VEHICLE IS NOT SAFE! *TR

3/15/2013

TL* THE CONTACT OWNS A 2012 FORD F-250. THE CONTACT STATED THAT WHILE DRIVING 65 MPH ON AN INCLINE THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MENTIONED THAT AFTER HE INSPECTED THE VEHICLE HE NOTICED THAT THE ENGINE OIL WAS OVERHEATING. AS A RESULT, THE VEHICLE DECELERATED AND ULTIMATELY STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 7,000 AND THE CURRENT MILEAGE WAS 8,200.

8/6/2012

THE TRUCK ENGINE WILL STALL AT LOW SPEED FOR ONE TO FIVE SECONDS, ESPECIALLY DANGEROUS IF YOU ARE TRYING TO ENTER TRAFFIC. I HAVE REPORTED TO NORTHSIDE FORD EVERY TIME I HAVE IT SERVICED, THEY FINALLY AGREED THAT I HAVE A PROBLEM, HOWEVER THEY HAVE FAILED TO FIX . I GET THE IMPRESSION THAT FORD IS AWARE OF THIS PROBLEM,BUT FOR THEIR OWN REASONS DO NOT WANT TO FIX IT. *TR

7/28/2013

THERE IS NO WAY TO SECURE REAR FACING INFANT CHILD SEAT INTO VEHICLE. NO CLIPS OR RINGS TO ATTACH THE CARRIER TO. SEATBELT ALONE IS NOT SUFFICIENT. INFANT CARRIER IS EQUIPPED WITH CLIPS ON BOTH SIDES TO ATTACH TO SECURE RINGS AT BASE OF SEAT. MY FORD FOCUS HAS CLIPS FOR THREE REAR FACING SEARS. WHY NOT THE TRUCK? *TR

12/17/2012

JAN 01 2015 I WAS DRIVING TO WORK 6AM, WHEN THE ENGINE LIGHT WENT ON A MESSAGE READ " PULL OVER NOW SAFELY", I PULL TO THE SIDE ALONG THE FREEWAY THE TRUCK SHUT DOWN. I HAD TO CALL INTO TO WORK TO ADVISE I WON'T BE IN AND CALLED A TOW TRUCK. I HAD TO PAY OUT OF POCKET FOR A TOW INTO FOLSOM LAKE FORD. THE SERVICE ADVISOR TOLD ME IT WAS A BAD SENSOR ALL FOUR SHOULD BE REPLACED. I CALLED MY WIFE SHE INVESTIGATED EGT RECALL ON FORDS, I TOLD THE SERVICE ADVISOR OF RECALL HE SAID THERE IS NO RECALL. MY WIFE ESCALATED THE CALL TO FORD CUSTOMER SERVICE DEPT. SHE SPOKE WITH [XXX] HE CONFIRMED THE RECALL AND GAVE HER A REFERENCE NUMBER, LEVEL 2 CUSTOMER SERVICE TOLD HER THE DEALERSHIP NOTED IT'S THE CALIBRATION AND WE CAN'T UPGRADE THAT FOR YOU. THE CALL ESCALATED TO REGIONAL SUPERVISOR TJX HE SAID NOTHING HE CAN DO AND I'LL HAVE TO PAY FOR REPAIRS OUT OF POCKET. MY HUSBAND PAID THE REPAIR BILL. ON 02/02/2015 WE RECEIVED A RECALL LETTER FOR EMISSION RECALL 14E03 CATALYST REDUCTION SYSTEM UPDATE FOR IMPROVEMENT INCLUDING REDUCED TEMPERATURE SENSOR FAULTS AND IMPROVED DRIVABILITY. SO BASICALLY THE EGT SENSOR RUNS OFF THIS COMPUTER SYSTEM TELLING THE SENSOR THE TRUCK IS OVER HEATING. THIS STRANDED MY HUSBAND ON THE SIDE OF THE ROAD, NOW FORD REFUSES TO REIMBURSE USE THE REPAIRS AND TOWING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2/3/2015

TL* THE CONTACT OWNS A 2012 FORD F-250. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE STALLED AND THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THERE WERE NO WARNING LIGHTS THAT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD WHERE THE CONTACT NOTICED THAT DIESEL FLUID WAS POURING OUT FROM UNDER THE HOOD. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 21,799 AND THE CURRENT MILEAGE WAS 22,000.

7/10/2014

WE WERE DRIVING IN THE LEFT LANE OF FOUR LANE HIGHWAY (TWO LANES EACH WAY) WHEN THE SENSOR WARNING CAME ON SAYING STOP SAFELY SOON. MY HUSBAND STARTED TO MOVE TO THE RIGHT. THE TRAFFIC WAS VERY LIGHT. BEFORE WE COULD GET INTO THE RIGHT LANE THE TRUCK DIED. HAD WE BEEN IN HEAVY TRAFFIC WE WOULD HAVE BEEN STALLED IN THE HIGHWAY. I AM REPORTING THIS OUT OF CONCERN FOR OTHER DIESEL TRUCK DRIVERS. FORD DEALER SAID CAUSE WAS BAD EXHAUST GAS TEMPERATURE EGT SENSOR AND WE PAID OVER $1000 TO HAVE ALL 4 SENSORS REPLACED. THIS HAS CAUSED US TO LOSE FAITH IN OUR TRUCK AND WE TRADED IT IN FOR A NEWER MODEL.

1/31/2015

TL* THE CONTACT OWNS A 2012 FORD F-250. THE CONTACT STATED THAT BURNING FUMES WERE EMITTED INTO THE VEHICLE. THE CONTACT STATED THAT THE FUMES MADE HIS EYES BURN AND MADE HIS STOMACH UPSET. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 7 AND THE CURRENT MILEAGE WAS 108,000.

10/25/2012

TL* THE CONTACT OWNS A 2012 FORD F-250. WHILE DRIVING APPROXIMATELY 40 MPH, ALL THE WARNING LIGHTS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE POWER CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,000. UPDATED 02/09/15*LJ UPDATED 6/9/2015 *JS

12/11/2014

TRAVELING ON BUMPY ROADS AT 55 TO 60 MPH THE FRONT END WILL START TO SHAKE SO VIOLENTLY THAT IN ORDER TO MAINTAIN CONTROL I HAD TO BRAKE AND PULL TO THE SIDE OF THE ROAD. THIS HAPPENED SEVERAL TIMES IN A DAY AND I TOOK THE TRUCK INTO A FORD DEALER IN MINNESOTA. THIS DEALERSHIP PUT A DAMPENER ON THE FRONT END AND I THOUGHT IT WAS SOLVED. HOWEVER, THE PROBLEM HAS STARTED AGAIN IN JAN OF 2013. THIS IS A VERY SERIOUS SHAKE AND I FEEL IT WILL CAUSE A ACCIDENT IF NOT RESOLVED. *TR

2/17/2013

NEW 2012 FORD F250, SUPER DUTY, 4X4, CREW CAB TRUCK, PURCHASED 11/2013. APPROX. 1 MONTH PRIOR, THE TRUCK BEGAN HAVING A VIBRATION AT HIGHWAY SPEEDS (75% HIGHWAY DRIVING, 25% CITY). THE VIBRATION GOT WORSE OVER THE COURSE OF A DAY. THE 2ND DAY THE FRONT PASSENGER TIRE EXHIBITED A LARGE BULGE (TREAD SEPARATION) ON THE INSIDE TWO TREAD GROOVES. FORD REPLACED THE TIRE, WITH ANOTHER OF THE SAME BRAND AND MODEL. ON 6/30/2014, THE FRONT DRIVER TIRE, WITH NO WARNING, DEVELOPED THE SAME ISSUE, A LARGE BULGE IN THE INSIDE TREAD GROOVES. THE TIRES ARE CONTINENTAL CONTITRAC LT275/65R18 123/120S TIRES, DOT# A3B9 479B 2511. BOTH TIRES HAD VERY LITTLE TIRE WEAR AND THE WEAR WAS EVEN ACROSS THE TIRE SURFACE, THE TIRES SHOWED NO SIGN OF POTENTIAL FAILURE. I DID GET TO SEE THE INSIDE OF THE SECOND FAILED TIRE, THERE DID NOT APPEAR TO BE ANY DAMAGE EXCEPT THE CORD SEPARATION WHICH WAS NOT VISIBLE FROM EITHER THE INSIDE OR OUTSIDE OF THE TIRE; I DID TAKE PHOTOS. I CONTACTED FORD'S CORPORATE NUMBER AND AWAITING A CALL FROM THE DEALER'S SERVICE MANAGER, AND REGIONAL SERVICE MANAGER IN REFERENCE TO THIS SAFETY CONCERN. FORD DID STATE THEY WOULD CONTACT NHTSA; FORD REFERENCE NUMBER CAS04645143-Z4T8T9. EACH TIME I HAVE TO REPLACE THE CONTINENTAL TIRE UNDER WARRANTY FORD HAS TO LOCATE THE TIRE AND IT IS NOT EASY TO LOCATE. IN ADDITION, EVERY NEW FORD F250 ON THE DEALERS LOT HAS ANOTHER NAME BRAND TIRE, WHICH I BELIEVE INDICATES FORD HAS ISSUE WITH THE CONTINENTAL TIRES. I SEARCHED THE NHTSA DATA BASE AND FOUND ALMOST THE EXACT SAME INCIDENT; NHTSA ID# 10568111. I ALSO FOUND NUMEROUS SIMILAR COMPLAINTS ABOUT THE TIRE MODEL. I ATTEMPTED TO CONTACT CONTINENTAL, CASE #[XXX], THE CALL TAKER READ FROM A SCRIPT AND COULD OFFER NO HELP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

7/3/2014

I STARTED THE TRUCK ONE MORNING TO HEAD TO CHURCH PUT THE TRUCK IN (D) DRIVE HEADED OUT DOWN THE HWY PULLED UP TO A STOP SIGN ON THE WAY WHEN TRAFFIC CLEARED I PRESSED THE ACCELERATOR AND THE ENGINE REVIVED UP REAL HIGH BUT THE TRUCK DIDN'T MOVE AND ABOUT THE TIME I STARTED TO LET OFF, THE TRANSMISSION CLUNKED AND TOOK OFF AND SHIFTED WEIRD BETWEEN 1ST AND 2ND. THE TRUCK HAS RESPONDED TWO OTHER TIMES IN THE VERY SAME WAY ONCE GOING ABOUT 40MPH IT REACTED LIKE THE TRUCK SHIFTED IN NEUTRAL. FORD DEALER REPLACED THE FRONT PUMP IN TRANSMISSION, IT STILL SHIFTS WEIRD AND MAKES A TERRIBLE WHINING NOISE. TWO OR THREE TIMES UNDER ACCELERATION TO PASS ANOTHER VEHICLE THE TRANS DOWN SHIFTED FROM 6TH GEAR TO 4TH AND WOULD NOT SHIFT BACK UP, AND THEN THE OPPOSITE OCCURRED PRESSED ACCELERATOR TO FLOOR RUNNING ABOUT 45MPH TO PASS ANOTHER VEHICLE AND THE TRANS NEVER DOWN SHIFTED AND I HAD TO BRAKE AND FALL BACK IN BEHIND THAT CAR BEFORE A HEAD ON OCCURRED. THERE IS DEFINITELY A SAFETY ISSUE WITH THIS TRUCK, I HAVE FILED LEMON LAW ACTION AND FORD ENGINEER CAME AND DROVE THE TRUCK AND HE SAID THERE WAS NO UNUSUAL CONCERNS WITH THE TRUCK. SOMEONE PLEASE INVESTIGATE THIS BEFORE SOMEONE DIES. *TR

7/21/2013

TL* THE CONTACT OWNS A 2012 FORD F-250. THE CONTACT STATED THAT THE FRONT DRIVER SIDE SEAT BELT MALFUNCTIONED AND FAILED TO RETRACT WHEN UNBUCKLED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN ADJUSTED THE SEAT BELT CLIP; HOWEVER, THE FAILURE CONTINUED TO OCCUR. THE CONTACT INDICATED THAT WHILE OPERATING THE CRUISE CONTROL AND DESCENDING DOWN A HILL, THE TRANSMISSION WOULD RAPIDLY DOWNSHIFT, REDUCING THE SPEED AND CAUSING THE PASSENGERS TO LUNGE FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER WHO MADE ADJUSTMENTS TO A COMPUTER, BUT THE FAILURE CONTINUED TO OCCUR. NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 15,000. UPDATED 03/04/15*LJ THE CONSUMER STATED THE SEATBELT DOESN'T ALWAYS RETRACT CAUSING IT TO BECOME DAMAGED. THE TRANSMISSION WOULD DOWNSHIFT WHILE GOING DOWNHILL. THE RPMS WOULD REACH 2000 WHEN IT SHOULD BE 1250. THE VEHICLE WOULD DOWNSHIFT 8 TIMES IN LESS THAN 7 MILES. UPDATED 10/8/2015*JS

1/12/2015

TL* THE CONTACT OWNS A 2012 FORD F-250. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE STOP SAFELY NOW WARNING MESSAGE FLASHED ON THE INSTRUMENT PANEL. THE CONTACT MOVED OFF THE ROADWAY AND THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED AFTER THIRTY MINUTES. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC TEST. THE DEALER STATED THAT THE EGT EXHAUST TEMPERATURE SENSOR MALFUNCTIONED AND CAUSED THE VEHICLE TO STALL. THE DEALER REPLACED THE EXHAUST TEMPERATURE SENSOR. THE FAILURE MILEAGE WAS 1,600. ...UPDATED 04/25/13 *BF UPDATED 05/22/2013 *JS

3/19/2013

TL* THE CONTACT OWNS A 2012 FORD F-250 SD. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE STALLED AND AN ALERT ADVISING TO STOP THE VEHICLE IMMEDIATELY ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE EGT SENSOR WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED WITHIN 8,000 MILES. THE VEHICLE WAS TOWED AND REPAIRED A SECOND TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000 AND THE CURRENT MILEAGE WAS 56,600.

7/16/2013

TL* THE CONTACT OWNS A 2012 FORD F-250. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE STOP SAFELY NOW WARNING MESSAGE FLASHED ON THE INSTRUMENT PANEL. THE CONTACT MOVED OFF THE ROADWAY AND THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED AFTER THIRTY MINUTES. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC TEST. THE DEALER STATED THAT THE EGT EXHAUST TEMPERATURE SENSOR MALFUNCTIONED AND CAUSED THE VEHICLE TO STALL. THE DEALER REPLACED THE EXHAUST TEMPERATURE SENSOR. THE FAILURE MILEAGE WAS 1,600. ...UPDATED 04/25/13 *BF UPDATED 05/22/2013 *JS

3/19/2013

TL* THE CONTACT OWNS A 2012 FORD F-250 SD. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE STALLED AND AN ALERT ADVISING TO STOP THE VEHICLE IMMEDIATELY ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE EGT SENSOR WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED WITHIN 8,000 MILES. THE VEHICLE WAS TOWED AND REPAIRED A SECOND TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000 AND THE CURRENT MILEAGE WAS 56,600.

7/16/2013

I DROVE THRU 12" OF SNOW ON MY ROAD TO MY HOME. THE BRAKE PEDAL WENT TO THE FLOOR AND I HAD NO BRAKING POWER AT ALL. I CHECKED IF THERE WAS ANY LEAKS AND THERE WERE NONE. THE TEMP WAS ABOUT 20 DEGREES AT THIS TIME. I WAITED UNTIL THE NEXT DAY WHEN THE TEMP WAS AT 30 DEGREES AND TRIED THE BRAKES AGAIN AND THEY WERE AT FULL STRENGTH. I CALLED DEALER AND WAS TOLD THEY NEVER HEARD OF PROBLEM BEFORE. I CALLED FORD CUST CARE DEPT AND DESCRIBED WHAT HAPPENED. THEY TOLD ME THAT THEY WOULD NEED TO DUPLICATE THE BRAKE ISSUE TO REPAIR IT.. AT THIS POINT NEITHER DEALER OR FORD IS WILLING TO DRILL DOWN TO FIND OUT WHAT HAD HAPPENED. I DO NOT FEEL SAFE IN THIS VEHICLE AT THIS TIME. *TR

2/11/2013

WHEN DRIVING DOWN THE ROAD AND I START TO BRAKE THE VEHICLE MY FOOT TRAVELS HALF THE DISTANCE TO THE FLOOR BEFORE THE BRAKES ENGAGE AND START TO STOP VEHICLE. THIS HAPPENS ON HIGHWAY AND RESIDENTIAL DRIVING. MADE MY CONCERNS KNOWN TO FORD DEALER BUT I GET A PRINTOUT OF HOW "NEW" BRAKES WORK. WHEN I MADE IT CLEAR TO AVOID ACCIDENTS I HAD TO PUMP BRAKES IN ORDER TO ENGAGE BRAKES TO STOP VEHICLE, DEALER AGAIN INDICATES THAT IS THE WAY IT IS TO WORK. HAD DEALER SERVICE REPRESENTATIVE CLIMBED INTO TRUCK AND DEPRESS BRAKES WHILE VEHICLE WAS STOPPED WITH TRANSMISSION IN PARKED AND DECLARED "NO PROBLEMS" AND "BRAKES WORKED AS IT SHOULD". WHEN I AGIAN MENTION IT ONLY HAPPENS WHEN DRIVING OR VEHICLE IN MOTION, DEALER AGAIN ADVISES THIS IS THE NEW BOOSTER. I HAVE REPEATEDLY MENTION THAT THE BRAKES OR BOOSTER ARE DEFECTIVE I GET NO REPONSE FROM DEALER. REQUEST NHTSA INVESTIGATE THE PROBLEMS WITH THE BRAKES. I HAVE AVOIDED ACCIDENTS BY PUMPING BRAKE PEDAL TO ENGAGE BRAKES SOONER. *TR

10/19/2013

COLLIED WITH A VEHICLE STOPPING TO MAKE A LEFT HAND TURN. DAMAGES INCLUDE FRAME DAMAGE, SMASHED IN FRONT END. HAD TO KICK THE DRIVER DOOR OPEN TO GET OUT. NO AIRBAGS EVER DEPLOYED. ENDED UP WITH HEAD LACERATIONS. *TR

7/16/2014

TL* THE CONTACT OWNS A 2012 FORD F-250. WHILE DEPRESSING THE BRAKE PEDAL AT LOW SPEEDS, THE RUBBER STOPPER STRUCK THE AXLE AND CREATED A LOUD BANGING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.MA 08/11/15 MA 10/8 THE CONSUMER STATED THE VEHICLE WAS REPAIRED. THE SHOCK ABSORBERS WERE REPLACED. UPDATED 8/14/15 *JS

6/22/2015

TL* THE CONTACT OWNS A 2012 FORD F-250 EQUIPPED WITH MICHELIN LTX/N-2 TIRES, LINE SIZE: P275/65/R18. THE CONTACT STATED THAT THE TIRE TREAD WORE PREMATURELY. THE MANUFACTURER OF THE TIRES WAS NOT CONTACTED. THE TIRES WERE NOT REPLACED. THE TIRE FAILURE MILEAGE WAS 13800. THE VEHICLE MILEAGE WAS UNKNOWN. THE DOT NUMBER WAS NOT AVAILABLE. *TR

6/11/2013

TL* THE CONTACT OWNS A 2012 FORD F250 WITH MICHELIN A/T TIRES SIZE LT275/65/R20. THE CONTACT STATED THAT THE FRONT AND REAR DRIVER'S SIDE TIRES EXPLODED WHILE DRIVING APPROXIMATELY 45 MPH. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE FAILURE MILEAGE WAS 55,000.

5/12/2014

TWO DIFFERENT PROBLEMS: FIRST I WAS LEFT STRANDED ABOUT 2 1/2 HOURS AWAY FROM HOME BECAUSE OF A SIMPLE EGT SENSOR DEFECT SHUT DOWN MY TRUCK. HAD TO PAY A TOWER $350 TO DRIVE MY TRUCK TO DEALERSHIP AND THEY TELL ME IT WAS A LITTLE SENSOR THAT LEFT ME STRANDED. THIS TYPE THING SHOULDN'T HAPPEN WHEN YOU PAY $60,000 PLUS FOR A VEHICLE. NOW MONTHS LATER I HAVE ANOTHER ISSUE THAT FROM ALL THE BLOGS SAY IS A PROBLEM MOST 2012 MODELS HAVE CALLED THE "DEATH WOBBLE". IT IS NOW HAPPENING AT LEAST ONCE ON EVERY DRIVE I MAKE. I HAVE HAD OVER 8 SITUATIONS WHERE I HAVE HAD TO SLAM ON BREAKS TO MAKE THE VIBRATION STOP AND THE CAR BEHIND ME ALMOST SLAM INTO THE BACK OF MY TRUCK. BECAUSE ONCE THE WOBBLING STARTS YOU HAVE TO COME TO ALMOST A COMPLETE STOP BEFORE THE WOBBLING WILL STOP. MY WIFE NOW REFUSES TO DRIVE MY TRUCK BECAUSE SHE IS SCARED TO DEATH TO DRIVE IT. I DON'T EVEN LIKE TO DRIVE IT, BUT IT'S NECESSARY BECAUSE IT IS THE ONLY VEHICLE I HAVE TO DRIVE. I AM AT THE POINT OF WANTING TO TRADE IT, BUT WHAT KIND OF TRADE IN AM I GOING TO GET WITH THIS PROBLEM HAPPENING. MY 2012 JUST HAS A LITTLE MORE THAN 40,000 MILES, NOT VERY MUCH WHEN YOU ARE TALKING ABOUT A DIESEL ENGINE. IT IS HAPPENING MORE OFTEN NOW THAN BEFORE, AND I FELL IT WILL JUST CONTINUE TO HAPPEN MORE. NO ONE IN MY FAMILY WANTS TO DRIVE OR RIDE WITH ME IN MY TRUCK ANYMORE. IT SEEMS AS THOUGH FORD IS REFUSING TO ADMIT THAT THIS IS A PROBLEM ON EVERY ONLINE SITE I GO TOO, I ASSUME IT WILL TAKE A FEW PEOPLE GETTING KILLED BEFORE THEY REALIZE THERE IS A PROBLEM. WHAT ARE OWNERS TO DUE WITH THIS, BECAUSE IF WE TRADE THE TRUCK KNOW ONE IS GOING TO WANT TO BUY IT. SO ONCE AGAIN THE CONSUMER GETS SHAFTED. NHTSA WE ARE LOOKING FOR YOU TO HELP US WITH THIS PROBLEM BEFORE SOMEONE GETS KILLED. PLEASE HELP US WITH THIS PROBLEM! PLEASE!!!!!!

2/25/2016

EXPERIENCED 'DEATH WOBBLE' WHILE DRIVING A HIGHWAY 287 (SAME SPEED NO STOP AND GO WITH TRAFFICS). TRUCK WAS SUDDENLY VIOLENTLY SHAKING AND WOBBLING CAUSED MY HUSBAND ALMOST LOST CONTROL. HE WAS ABLE TO PULL OVER THE TUCK BUT SCARED HIM TO DEATH. WE HAD IT TOWED TO A DEALERSHIP AND THEY CONFIRMED THE DEATH WOBBLE PROVIDED A QUOTE.

11/22/2019

DRIVING THROUGH A FARM FIELD AND SOMETHING HIT THE OIL PAN AND CRACKED IT WITH A HAIR LINE FRACTURE, 1/8 INCH, AND OIL LEAKING. NO VISABLE DAMAGE OR MARKING UNTIL PULLED FROM TRUCK, EVEN THAN NO MARKS BUT A SLIGHT DENT IN PLASTIC. NO OTHER VISABLE DAMAGE ANYWERE ELSE UNDER TRUCK. ASKED IF ALL OIL PANS ARE PLASTIC AND I WAS TOLD BY DEALER, YES. THIS IS A TRUCK DESIGNED TO FOR OFF ROAD HEAVY DUTY WORK. *TR

12/16/2011

RADIATOR FAILED AT 47,500 MILES. FORD REFUSES TO FIX. HAVE READ MULTIPLE INSTANCES OF DEFECTIVE RADIATORS FAILING FROM NEW TO 100,000 MILES. THIS WEBSITE LISTS COMPLAINTS AND AVERAGE MILEAGE. HTTP://REPAIRPAL.COM/COOLANT-LEAK-FROM-RADIATOR-931. *TR

3/30/2015

THERE IS NO WAY TO SECURE REAR FACING INFANT CHILD SEAT INTO VEHICLE. NO CLIPS OR RINGS TO ATTACH THE CARRIER TO. SEATBELT ALONE IS NOT SUFFICIENT. INFANT CARRIER IS EQUIPPED WITH CLIPS ON BOTH SIDES TO ATTACH TO SECURE RINGS AT BASE OF SEAT. MY FORD FOCUS HAS CLIPS FOR THREE REAR FACING SEARS. WHY NOT THE TRUCK? *TR

12/17/2012

TL* THE CONTACT OWNS A 2012 FORD F-250. THE CONTACT STATED THAT THE FRONT DRIVER SIDE SEAT BELT MALFUNCTIONED AND FAILED TO RETRACT WHEN UNBUCKLED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN ADJUSTED THE SEAT BELT CLIP; HOWEVER, THE FAILURE CONTINUED TO OCCUR. THE CONTACT INDICATED THAT WHILE OPERATING THE CRUISE CONTROL AND DESCENDING DOWN A HILL, THE TRANSMISSION WOULD RAPIDLY DOWNSHIFT, REDUCING THE SPEED AND CAUSING THE PASSENGERS TO LUNGE FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER WHO MADE ADJUSTMENTS TO A COMPUTER, BUT THE FAILURE CONTINUED TO OCCUR. NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 15,000. UPDATED 03/04/15*LJ THE CONSUMER STATED THE SEATBELT DOESN'T ALWAYS RETRACT CAUSING IT TO BECOME DAMAGED. THE TRANSMISSION WOULD DOWNSHIFT WHILE GOING DOWNHILL. THE RPMS WOULD REACH 2000 WHEN IT SHOULD BE 1250. THE VEHICLE WOULD DOWNSHIFT 8 TIMES IN LESS THAN 7 MILES. UPDATED 10/8/2015*JS

1/12/2015

I WAS SAFELY OPERATING MY FORD F 250 ON A CONCRETE BRIDGE IN PINE ISLAND FLORIDA . I WAS TRAVELING @ 63 MPH AND WAS MAKING A SLIGHT LEFT BEND . THE TRUCK CROSSED AN EXPANSION JOINT AND WENT INTO UNCONTROLLABLE VIOLENT OSCILLATION OF SUSPENSION AND STEERING . THE OSCILLATION WAS SUCH THAT THE STEERING WHEEL WAS DIFFICULT TO HOLD ON TO AND MY FIRST THOUGHT WAS MULTIPLE FLAT TIRES OR A WHEEL CAME OFF THE VEHICLE . HARD BRAKING TO UNDER 30 MPH WAS WHAT WAS REQUIRED TO STABILIZE STEERING TO "NORMAL" . THAT WAS THE FIRST TIME THIS OCCURRED AND I DISCUSSED WITH MY SERVICE ADVISER AT THE FORD DEALERSHIP THAT I PURCHASED THE TRUCK FROM. I INSPECTED VEHICLE AND COULD SEE NO DAMAGE OF OBVIOUS PROBLEMS . I MONITOR TIRE PRESSURE REGULARLY , HAVE NO MODIFICATIONS TO SUSPENSION OR STEERING ON VEHICLE . THE NEXT TIME THIS OCCURRED 12/26/13, I WAS TRAVELING APPROX. 65 MPH AND AGAIN WAS IN A SLIGHT LEFT HAND TURN AND CROSSED AN EXPANSION JOINT NEAR BIRMINGHAM ALABAMA ON HIGHWAY 65. I WAS SURROUNDED BY DENSE 65 MPH TRAFFIC AND THE TRUCK WAS UNCONTROLLABLE. THIS TIME THERE WAS A NEAR ACCIDENT AS I HAS A SEMI TRACTOR TRAILER BOTH CLOSE BEHIND ME AND TO THE RIGHT SIDE OF ME . ONCE AGAIN I HAD TO BRAKE RAPIDLY TO AVOID CROSSING LANES PUTTING MY FAMILY AT RISK OF SERIOUS ACCIDENT . THIS IS A HAZARDOUS CONDITION AND THE DEALER HAS NO EXPLANATION. THE FORCE IS VIOLENT ENOUGH THAT IT COULD EASILY DAMAGE PARTS OF THE TRUCK . AS A SIDE NOTE , THE FUEL PUMP CAME APART AND SLUNG METAL FRAGMENTS THROUGHOUT THE FUEL SYSTEM IN TRUCK WITHIN ONE HOUR OF THE VIOLENT OSCILLATION. *TR

1/9/2014

RED FLUID FOUND ON GARAGE FLOOR. I TOOK MY TRUCK IN AND FORD COULD NOT FIND ANY LEAK. WITHIN A WEEK LATER I TOOK IT BACK AND SHOWED THEM WHERE IT WAS LEAKING. FORD BROUGHT THE MASTER MECHANIC OVER AND THEY DETERMINED THAT IT WAS SOMETHING LOOSE ON THE RIGHT SIDE UP HIGH THEY DID NOT TELL ME WHAT IT WAS. WITHIN A COUPLE OF WEEKS I TOOK IT BACK AGAIN AND THEY DETERMINED THE WATER PUMP WAS LEAKING THEY HAD THE TRUCK FOR 3 DAYS. AFTER PICKING UP MY TRUCK WITHIN 200 FEET FROM THE FORD DEALER THE LOW POWER ILLUMINATED AND THE ENGINE SYMBOL LIT UP. THEY 1ST TOLD ME THEY WOULD HAVE TO TAKE THE TOP OF THE ENGINE OFF TO CHECK IT OUT. A HOUR PASSED AND I GOT CALLED AND TOLD IT WAS THE DIESEL FUEL WAS GELLING UP AND THEY WOULD HAVE TO PUT A ADDITIVE IN THE FUEL AND THAT I SHOULD ADD IT AGAIN EVERY OTHER TANK OF FUEL. *TR

3/10/2014

ON 28 SEPTEMBER 2012 I PURCHASED A NEW 2012 FORD F250 DIESEL PICKUP FROM A FORD DEALER. ON/ABOUT 1 NOVEMBER 2012 WHILE ACCELERATING (FROM APPROXIMATELY 10 MILES PER HOUR SPEED) INTO AN INTERSTATE TRAFFIC LANE THIS VEHICLE SUDDENLY WENT INTO AN ENGINE NEAR STALL/LOSS OF POWER CONDITION WHICH LASTED APPROXIMATELY THREE TO FIVE SECONDS AND THEN REGAINED NORMAL ENGINE POWER. THIS WAS A VERY ALARMING CONDITION AS I WAS ENTERING INTO HIGH SPEED TRAFFIC AND NEEDED CAPABLE ACCELERATION WHILE ENTERING INTO TRAFFIC. THE TRUCK HAD APPROXIMATELY 450 MILES ON IT WHEN THIS FIRST OCCURRED. I TOOK THIS TRUCK BACK TO THE DEALER WHEN THE TRUCK HAD 551 MILES ON IT AND THEY COULD NOT FIND ANYTHING WRONG. WHILE DRIVING THE TRUCK ON 27 NOVEMBER 2013, THIS SAME ENGINE NEAR-STALL EVENT OCCURRED UNDER A SIMILAR HIGHWAY INGRESS CONDITION WHEN THE TRUCK HAD APPROXIMATELY 5,100 MILES ON IT. I CALLED THE FORD CUSTOMER SERVICE HOTLINE AND WAS ADVISED TO TAKE THE TRUCK TO A FORD DEALER FOR A SECOND CHECKUP. I THEN TOOK THE TRUCK TO A DIFFERENT FORD DEALER ON 6 JANUARY 2014 WHEN THE TRUCK HAD 5,510 MILES ON IT AND THEY COULD NOT FIND THE PROBLEM. NEITHER OF THE TWO FORD DEALERS THAT I'VE TAKEN THE TRUCK TO FOR DIAGNOSIS WILL PROVIDE ME WITH A FURTHER COURSE OF ACTION TO FIX THIS RECURRING ENGINE MALFUNCTION. I WANT THIS MALFUNCTION FIXED OR A NEW PICKUP TO REPLACE IT, IT CREATES A PERSONAL SAFETY HAZARD FOR ME AND MY FAMILY AND THE PROBLEM HAS BEEN IN THE TRUCK FROM WHEN IT WAS ONLY A MONTH OLD AND HAD 450 MILES ON IT. *TR

1/17/2014

WHILE DRIVING WITH CRUISE CONTROL ON, WHEN ADJUSTING SPEED, ENGINE WILL STALL OUT AND POWER STEERING, BRAKES STOP WORKING, ALL INTERIOR AND EXTERIOR LIGHTS REMAIN ON, INCIDENT HAS HAPPENED TWICE WITHIN A WEEK

7/17/2020

COLLIED WITH A VEHICLE STOPPING TO MAKE A LEFT HAND TURN. DAMAGES INCLUDE FRAME DAMAGE, SMASHED IN FRONT END. HAD TO KICK THE DRIVER DOOR OPEN TO GET OUT. NO AIRBAGS EVER DEPLOYED. ENDED UP WITH HEAD LACERATIONS. *TR

7/16/2014

STARTED MY TRUCK TO LET IT WARM UP BEFORE I TOOK IT IN TO TOWN. WENT INSIDE FOR AROUND 150 MIN, COME OUTSIDE AND I SEEN SMOKE COMING FROM MY DOORS AND AS SOON AS I OPENED IT FEOM THE PASSENGER DOOR IT WAS FULL OF SMOKE AND I SEEN A FIRE ON MY DRIVER SIDE FEINT SEAT. IT COMPLETELY BURNT MY TRUCK AND ANOTHER F250 THE WAS PARKED NEXT TO IT.

4/8/2019

DEFROST MODE ACUATOR FAULTY

10/13/2018

MY REAR WINDOW SHATTERED ON A COLD MORNING WITH NO IMPACT. I SUSPECT THE REAR DEFROSTER WAS FAULTY. GLASS GUY SAID HE REPLACED THIS WINDOW ALL THE TIME WITH THAT COMPLAINT.

2/12/2019

DRIVING THROUGH A FARM FIELD AND SOMETHING HIT THE OIL PAN AND CRACKED IT WITH A HAIR LINE FRACTURE, 1/8 INCH, AND OIL LEAKING. NO VISABLE DAMAGE OR MARKING UNTIL PULLED FROM TRUCK, EVEN THAN NO MARKS BUT A SLIGHT DENT IN PLASTIC. NO OTHER VISABLE DAMAGE ANYWERE ELSE UNDER TRUCK. ASKED IF ALL OIL PANS ARE PLASTIC AND I WAS TOLD BY DEALER, YES. THIS IS A TRUCK DESIGNED TO FOR OFF ROAD HEAVY DUTY WORK. *TR

12/16/2011

DRIVING THROUGH A FARM FIELD AND SOMETHING HIT THE OIL PAN AND CRACKED IT WITH A HAIR LINE FRACTURE, 1/8 INCH, AND OIL LEAKING. NO VISABLE DAMAGE OR MARKING UNTIL PULLED FROM TRUCK, EVEN THAN NO MARKS BUT A SLIGHT DENT IN PLASTIC. NO OTHER VISABLE DAMAGE ANYWERE ELSE UNDER TRUCK. ASKED IF ALL OIL PANS ARE PLASTIC AND I WAS TOLD BY DEALER, YES. THIS IS A TRUCK DESIGNED TO FOR OFF ROAD HEAVY DUTY WORK. *TR

12/16/2011

THERE IS NO WAY TO SECURE REAR FACING INFANT CHILD SEAT INTO VEHICLE. NO CLIPS OR RINGS TO ATTACH THE CARRIER TO. SEATBELT ALONE IS NOT SUFFICIENT. INFANT CARRIER IS EQUIPPED WITH CLIPS ON BOTH SIDES TO ATTACH TO SECURE RINGS AT BASE OF SEAT. MY FORD FOCUS HAS CLIPS FOR THREE REAR FACING SEARS. WHY NOT THE TRUCK? *TR

12/17/2012

TL* THE CONTACT OWNS A 2012 FORD F-250. THE CONTACT STATED THAT THE DRIVER SIDE DOOR LATCH SENSOR FAILED AND CAUSED THE DOOR TO REMAIN AJAR WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS NOTIFIED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,989.

11/12/2015

TL* THE CONTACT OWNS A 2012 FORD F-250. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL WAS DEPRESSED AND HESITATED TO RESPOND WITHOUT WARNING. THE CONTACT MENTIONED THAT THE BRAKE PEDAL HAD TO BE DEPRESSED TO THE FLOORBOARD FOR THE VEHICLE TO BE STOPPED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000. UPDATED 04/20/16*LJ

3/4/2016

I GOT ON THE HIGHWAY AND WAS DOING A TURNAROUND WHEN I ACCELERATED TO ENTER THE HIGHWAY LANES A WARNING LIGHT THAT SAID REDUCED ENGINE POWER APPEARED ON MY DASH. APPROXIMATELY 200' LATER MY TRUCK DIED ON THE HIGHWAY. MY HIGH PRESSURE FUEL PUMP WENT OUT AND APPARENTLY DISINTEGRATED SENDING ALUMINUM SHAVINGS THROUGHOUT MY ENTIRE FUEL SYSTEM. THE FIX IS TO REPLACE THE ENTIRE FUEL SYSTEM AT A COST OF $11,200. THE FORD COMPANY IS CLAIMING THE FUEL WAS CONTAMINATED AND CAUSED THE PUMP TO RUST AND GO OUT. I HAVE NEVER GOT A WATER IN FUEL WARNING LIGHT ON MY TRUCK AND HAVE HAD ALL THE REQUIRED MAINTENANCE DONE ON THE TRUCK. THE INSURANCE COMPANY HAD A LAB DO A SAMPLE OF THE FUEL IN MY TRUCK AND THE FUEL MET ALL THE ASTM REQUIREMENTS. *TR

12/12/2016

I BOUGHT A USED 2012 F250 FOUR WHEEL DRIVE THAT HAD NO DOME, CARGO, OR MAP LIGHTS BUT EVERYTHING ELSE WORKED NORMAL. AFTER REPLACING BULBS, DIMMER SWITCH, AND CHECKING ALL FUSES I TOOK IN TO MY FORD DEALERSHIP AND THEY FOUND THAT DUE TO MOISTURE IN THE CAB, IT BURNED OUT THE BODY CONTROL MODULE AKA BCM. RUMOR HAS IT THAT THESE TRUCKS LEAK WATER FROM WINDSHIELD OR FIREWALL. I PAID 650 TO HAVE IT REPLACED.

8/18/2018