2022 Ford Expedition Owner Complaints

While I was driving 65mph on the interstate with my three children in car seats in the middle row we heard a loud explosion and the front panel of the panoramic sunroof glass covered the inside of my vehicle, all of myself and my three toddlers. It was a nice sunny day. No trees or cars were around us. Shards of glass were in all of our hair, car seats, stroller and everywhere else in the car.

8/18/2022

Loud booming sound followed by loud crackling coming from speakers. Thought I was in an accident and slammed on the brakes. No one was behind me, but if there was, the person may not have been able to stop. Happened yesterday 10/2/2022 at Huber farms in Indiana at slow speed. Also happened on 9/12/2022 when stopped. Went to Bloomington Indiana community ford while it was still crackling. A service department staff came and did something and the crackling finally stopped. They could not diagnose the problem and returned the car to me on 9/15/2022.

10/3/2022

I just had the same issue described in the forum listed below. Extremely loud max volume screeching static through the speakers. Tried turning the car off and on several times, tried turning the radio off, tried switching to Serius xm radio, nothing would make it stop and it was completely unsafe to drive it like that. It was too loud to hear anything else over it and it was so jarring. I now have a headache and i’m nervous to drive it for fear of it happening again. My husband had to disconnect the battery to get it to stop. I have a video but it doesn’t seem like I can upload it here, only pics. https://www.f150gen14.com/forum/threads/extremely-loud-electrical-pop-followed-by-loud-static.9591/page-4

12/10/2022

The contact owns 2022 Chevrolet Expedition. The contact stated that while driving at various speeds and activating the turn signals, the turn signals would temporarily blink excessively fast, which indicated a turn signal failure. The vehicle was taken to an unknown local dealer, who was unable to duplicate the failure. No service was performed. Additionally, the contact stated that while the adaptive cruise control mode was activated, the vehicle accelerated unintendedly and nearly hit a pedestrian. The contact stated that he had not engaged the Resume button at the time of the failure. The contact also stated that while reversing, the rearview camera was inoperable. The cause of the failures were not determined. The vehicle was not diagnosed nor repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 6,000.

3/27/2023

The contact owns a 2022 Ford Expedition. The contact stated while driving approximately 15 MPH, she heard an abnormally loud sound coming from the vehicle. The contact stated no warning light was illuminated. The contact was able to park on the side of the road and safely exited the vehicle. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing a hose from the radiator to the transmission to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 6,000.

8/18/2022

Transmission experiencing hard shifting when changing gears. New 2022 with 319 miles

1/30/2023

The contact owns a 2022 Ford Expedition. The contact stated while driving at approximately 50 MPH, there was a high pitch noise emanating from underneath the vehicle. Additionally, the vehicle was shaking abnormally. The vehicle was taken to a dealer where it was diagnosed that an unknown software program needed to be updated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 1,000.

5/19/2023

Transmission shifted into neutral while driving at highway speed

8/14/2023

General: While driving this rental vehicle over the span of three days, I noticed and confirmed over a dozen times that the vehicle's speed control would dramatically increase with NO driver input or actions. Specific: The vehicle's cruise control would be on and active, set at various speeds; 55, 60, 65, 70, 75 (long, straight road with varying speed limits). In different circumstances (sometimes when being overtaken by another vehicle, or cresting a hill or when beginning to climb a hill), the speed control, while set would immediately, with no driver input other than light steering INCREASE to 15-30 mph above the speed at which the cruise control was set. Over the period of three days of rental I was able to verify this behavior many times and I was able to capture a video that shows the speed set increase from 65 mph to 90 mph immediately, and the vehicle would begin aggressive acceleration. I have a clear video of the steering wheel and gauge cluster that I cannot attach to this report, but will email upon request. In the video, the malfunction is at the 13 second mark. In this video, the speed control setting increased from 65mph immediately to 90mph and the vehicle started accelerating. Switching the speed control off, or tapping the brake ceased the acceleration, as expected. Vehicle was reported to National car rental and an attempt was made to report it to Ford. Because it was a rental, I am unaware of any corrective action or inspection that may have, or may take place.

12/1/2022

My Expedition has adaptive cruise control. I was driving on the interstate at around 65 mph with the adaptive cruise set. I was raining, so I set it to max range. It worked fine for the first few minutes of rain. As cars started to slow down, mine sped up and put me in an extremis situation where I had to forcibly apply the brakes. It was following the car in front of mine fine at around 55 mph, but then sped up despite the car getting closer as if there wasn't a car there. Only after I applied the brakes did I start getting an error that adaptive cruise and collision assist were not working due to a sensor being blocked. I've driven in rain many times and have never had this error. As far as I can tell the forward sensor failed due to moisture and instead of the adaptive cruise turning off, it actually caused the vehicle to accelerate since cruise was set to 65 mph. Sensor failed in a 5 minute rain storm. Software design does not fail safe, but rather the opposite.

7/2/2023

General: While driving this rental vehicle over the span of three days, I noticed and confirmed over a dozen times that the vehicle's speed control would dramatically increase with NO driver input or actions. Specific: The vehicle's cruise control would be on and active, set at various speeds; 55, 60, 65, 70, 75 (long, straight road with varying speed limits). In different circumstances (sometimes when being overtaken by another vehicle, or cresting a hill or when beginning to climb a hill), the speed control, while set would immediately, with no driver input other than light steering INCREASE to 15-30 mph above the speed at which the cruise control was set. Over the period of three days of rental I was able to verify this behavior many times and I was able to capture a video that shows the speed set increase from 65 mph to 90 mph immediately, and the vehicle would begin aggressive acceleration. I have a clear video of the steering wheel and gauge cluster that I cannot attach to this report, but will email upon request. In the video, the malfunction is at the 13 second mark. In this video, the speed control setting increased from 65mph immediately to 90mph and the vehicle started accelerating. Switching the speed control off, or tapping the brake ceased the acceleration, as expected. Vehicle was reported to National car rental and an attempt was made to report it to Ford. Because it was a rental, I am unaware of any corrective action or inspection that may have, or may take place.

12/1/2022

My Expedition has adaptive cruise control. I was driving on the interstate at around 65 mph with the adaptive cruise set. I was raining, so I set it to max range. It worked fine for the first few minutes of rain. As cars started to slow down, mine sped up and put me in an extremis situation where I had to forcibly apply the brakes. It was following the car in front of mine fine at around 55 mph, but then sped up despite the car getting closer as if there wasn't a car there. Only after I applied the brakes did I start getting an error that adaptive cruise and collision assist were not working due to a sensor being blocked. I've driven in rain many times and have never had this error. As far as I can tell the forward sensor failed due to moisture and instead of the adaptive cruise turning off, it actually caused the vehicle to accelerate since cruise was set to 65 mph. Sensor failed in a 5 minute rain storm. Software design does not fail safe, but rather the opposite.

7/2/2023

The contact owns a 2022 Ford Expedition. The contact stated that the vehicle had collected snow and while opening the trunk, the spoiler fractured. The vehicle was taken to an Auto Body shop, where it was determined that the spoiler needed to be replaced. The vehicle was not repaired. An unknown dealer was contacted, and a voicemail message was left. The manufacturer was not notified of the failure. The failure mileage was approximately 19,000.

1/22/2024

In December of 2023 (not even one full year after purchasing my brand new Ford Expedition) I used the FOB to remotely open the trunk on my 2022 Ford Expedition. Upon doing so, I heard popping and cracking sounds. I didn't see any damage, so I didn't think anything of it until I drove on the interstate and immediately heard a violent slapping noise coming from the back of my vehicle. I took the truck to the dealership (where I purchased my vehicle). They inspected the vehicle and said that the spoiler is misaligned and loose - causing the sound and also resulting in a dent on the roof of the vehicle. The dealership said that Ford would not cover the repair under their FULL BUMPER TO BUMPER WARRANTY. Three other people with new Ford Expeditions at my dealership have experienced this exact issue. (Also a simple Google search of "Ford spoiler issue" will demonstrate that many others have experienced this issue.) I am extremely nervous to drive my vehicle anywhere as it sounds and feels like the spoiler is going to fly off of the vehicle especially when I drive on the interstate. This is a HUGE safety issue. The spoiler is loose and could fly off on the highway and cause an accident or hit another vehicle. NHTSA is aware of this issue and submitted an SSM to Ford [XXX] ), but Ford will not recall or cover repairs to their vehicles that have a defect and pose a safety risk. This needs to be immediately rectified before someone is seriously hurt. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2/5/2024

trailer brake system fault - it is likely the trailer brake system will not function when I hook up a trailer

9/22/2022

Trailer brake controller is not engaging trailer brakes when the brake pedal is pressed. The trailer brakes will engage when manually squeezing the controller. Exact same symptoms as my 2021 f150 which had the recall. This is a September build, dealer service is telling me there is nothing wrong, it all checks out.

12/11/2022

The contact owns a 2022 Ford Expedition. The contact received notifications of NHTSA Campaign Numbers: 25V455000 (FUEL SYSTEM, GASOLINE) and 25V314000 (SERVICE BRAKES, HYDRAULIC); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The contact had not experienced a failure. VIN tool confirms parts not available for NHTSA Campaign Number: 25V455000 (FUEL SYSTEM, GASOLINE). Parts distribution disconnect for 25V314000 (SERVICE BRAKES, HYDRAULIC).

7/22/2025

The contact owns a 2022 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the parts for the recall repair were not yet available. The contact called the local dealer and was informed that the manufacturer would mail another notice when parts were available. The contact stated that a year ago, while driving approximately 30 MPH, the vehicle stalled. The contact stated that there was no warning light illuminated during the failure. The contact was able to restart the vehicle. The dealer was contacted but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was 59,844.

9/30/2025

Rear cabin lights do not come on when doors are opened. When manually turned on, at times, rear cabin lights will turn on and not be able to be turned off. This created a hazard while driving at night/early morning. We had to cover interior lighting to be able to drive safely. I feel this is a product issue. Dealer said it’s normal working order.

3/9/2023

The coating and plastic is failing in the headlights, this can reduce visibility and by extension safety.

6/14/2025

The contact owns 2022 Chevrolet Expedition. The contact stated that while driving at various speeds and activating the turn signals, the turn signals would temporarily blink excessively fast, which indicated a turn signal failure. The vehicle was taken to an unknown local dealer, who was unable to duplicate the failure. No service was performed. Additionally, the contact stated that while the adaptive cruise control mode was activated, the vehicle accelerated unintendedly and nearly hit a pedestrian. The contact stated that he had not engaged the Resume button at the time of the failure. The contact also stated that while reversing, the rearview camera was inoperable. The cause of the failures were not determined. The vehicle was not diagnosed nor repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 6,000.

3/27/2023

The contact owns a 2022 Ford Expedition. The contact stated while driving approximately 40 MPH, the instrument panel went black. The horn failed to be as loud as designed. The contact also stated that while driving approximately 45 MPH and making a left turn, the turn signal failed to activate. The contact stated that the instrument panel was black during the failure. The contact stated that before the failure, the Bluetooth Sync system had failed, and the contact believed that was when the failures started. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The instrument panel and the touch control panel screen were replaced. The contact stated that after the repairs were completed, the back over prevention alarm was not as loud as before. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 25,000.

7/10/2024

On start-up, vehicle had an ear-piercing noise coming through all speakers. All of the dashboard screens were black, buttons were not responsive, but the vehicle would still move. Even after getting the vehicle to turn off, the sound persisted. I had to manually disconnect the battery to get it to stop. I have video of the incident if helpful. Ford service had no idea how to handle.

8/23/2023

Bought car new last year. Current 15,000 miles. On Saturday, September 2, I turned the ignition off and then opened the drivers door. Suddenly there was a horrendous loud static noise coming from I assume the radio speakers. It was deafening, and lasted about 3 seconds. I have read about other Ford trucks having this problem, but it is the first time for me. I will take it to my Ford dealer tomorrow morning. Apparently there is a quick program update to correct the issue. If this happened while I was driving, it may have caused an accident.

9/4/2023

vehicle has been shifting into neutral at speeds for 65 mph or more , it is constantly locking and unlocking itself when turned off. It malfuctiins during auto pilot asst( doesnt read the hands even though they are on the wheel) Today it wouldn't turned on. when I pressed the brake to turn it on, it said that the steering system fails and that the braking system failed and the screen powered down to save battery. when pressed the brake shook and then locked down. even if left on this vehicle turns off after idling for more than 10 minutes. so that makes no sense. It wouldn't even attempt to turn over.

9/7/2023

Since purchase in 2022, the vehicle has experienced repeated failures of multiple safety systems. These include frequent warnings that “Pre-Collision Assist is Not Available,” repeated failures of Blind Spot Detection with Cross Traffic Alert, Tire Pressure Monitoring warnings, and messages to “Check 12-Volt Battery.” These system malfunctions occur intermittently and unpredictably, creating unsafe driving conditions. In addition to the warning messages, the rear liftgate has failed to latch properly and on at least one occasion opened while the vehicle was in motion. This poses a serious hazard to vehicle occupants and to other drivers on the road. The safety risk is significant because these systems are designed to prevent or mitigate crashes. Their failure leaves the driver without critical safety features, and the trunk latch defect could cause loss of cargo or injury. These problems have been ongoing for years and have not been permanently corrected despite software updates and recall activity. The dealer has acknowledged the symptoms and advised the vehicle was unsafe to drive.

9/25/2025

vehicle has been shifting into neutral at speeds for 65 mph or more , it is constantly locking and unlocking itself when turned off. It malfuctiins during auto pilot asst( doesnt read the hands even though they are on the wheel) Today it wouldn't turned on. when I pressed the brake to turn it on, it said that the steering system fails and that the braking system failed and the screen powered down to save battery. when pressed the brake shook and then locked down. even if left on this vehicle turns off after idling for more than 10 minutes. so that makes no sense. It wouldn't even attempt to turn over.

9/7/2023

Since purchase in 2022, the vehicle has experienced repeated failures of multiple safety systems. These include frequent warnings that “Pre-Collision Assist is Not Available,” repeated failures of Blind Spot Detection with Cross Traffic Alert, Tire Pressure Monitoring warnings, and messages to “Check 12-Volt Battery.” These system malfunctions occur intermittently and unpredictably, creating unsafe driving conditions. In addition to the warning messages, the rear liftgate has failed to latch properly and on at least one occasion opened while the vehicle was in motion. This poses a serious hazard to vehicle occupants and to other drivers on the road. The safety risk is significant because these systems are designed to prevent or mitigate crashes. Their failure leaves the driver without critical safety features, and the trunk latch defect could cause loss of cargo or injury. These problems have been ongoing for years and have not been permanently corrected despite software updates and recall activity. The dealer has acknowledged the symptoms and advised the vehicle was unsafe to drive.

9/25/2025

I was driving in the express lane NB I-15 in Utah. I was at highway speeds with no one around me. I had the visor that closed on my sunroof when all of a sudden I hear a loud explosion, it scared me and I immediately slowed and pulled off the road. I first thought maybe it was a tire, I checked and all were intact, then I saw glass and looked up on my roof and noticed that the sunroof was completely blown out. I apparently lost my Panoramic portion of my sunroof, not the part that actually opens, the fixed portion. The glass is angled out like a slope up a mountain. I am lucky the visor was closed as it minimized the glass inside the vehicle and onto my kids. I just bought this vehicle from Ford on a special order and took possession of it 3-4 weeks ago. This was on a Sunday afternoon 8/21. I took it straight to the dealer Monday morning 8/22, they currently still have the vehicle. I have had no updates from the dealer. No warning lamps/lights before or after the incident.

8/23/2022

Wipers are the recalled version missing the little block. HOWEVER, the recall is not for my VIN. Coolant keeps disappearing. Hard shifting and or no movement at all while transmission is cold.

2/14/2025

While driving with cruise control set at 65mph the vehicle will maintain set speed for a undetermined amount of time at which point the vehicle cruise will jump to a very high setting of 88mph....forcing me to shut the system down...this happens frequently and I can't determine what sets it off. Ford Dealer can't find anything wrong . Also the lane assist will constantly warn of not holding the wheel or lane in fractions forcing me to shake the steering wheel to let the system know I'm holding the wheel.

7/31/2023

vehicle has been shifting into neutral at speeds for 65 mph or more , it is constantly locking and unlocking itself when turned off. It malfuctiins during auto pilot asst( doesnt read the hands even though they are on the wheel) Today it wouldn't turned on. when I pressed the brake to turn it on, it said that the steering system fails and that the braking system failed and the screen powered down to save battery. when pressed the brake shook and then locked down. even if left on this vehicle turns off after idling for more than 10 minutes. so that makes no sense. It wouldn't even attempt to turn over.

9/7/2023

Since purchasing this vehicle in January of 2023, it has been to the dealer three times to repair a failed blind spot monitoring system and rear cross traffic alert system due to corroded pins in the connectors of the sensors. According to the dealer, this is due to the connector utilizing only four of eight pins which leaves four pins unused and open to corrosion. On the third trip in, the dealer applied, "super glue" to try and prevent any future corrosion. While there was not a specific accident related to this, I do believe this has the potential to cause issues in the future if not properly addressed by Ford. See attached pdf from dealer for additional supporting information.

12/28/2023

My vehicle doesn’t alert me of incoming vehicles and the reverse camera stays on. When I turn on my vehicle the dash stays on with ford sign so when I put on reverse my back up camera doesn’t turn on at all. I have to use all my mirrors to back out of parking. This feature hasn’t been working properly for a year. They keep telling me ford is working to fix this issue.

11/16/2024

Since purchasing this vehicle in January of 2023, it has been to the dealer three times to repair a failed blind spot monitoring system and rear cross traffic alert system due to corroded pins in the connectors of the sensors. According to the dealer, this is due to the connector utilizing only four of eight pins which leaves four pins unused and open to corrosion. On the third trip in, the dealer applied, "super glue" to try and prevent any future corrosion. While there was not a specific accident related to this, I do believe this has the potential to cause issues in the future if not properly addressed by Ford. See attached pdf from dealer for additional supporting information.

12/28/2023

My vehicle doesn’t alert me of incoming vehicles and the reverse camera stays on. When I turn on my vehicle the dash stays on with ford sign so when I put on reverse my back up camera doesn’t turn on at all. I have to use all my mirrors to back out of parking. This feature hasn’t been working properly for a year. They keep telling me ford is working to fix this issue.

11/16/2024

The contact owns a 2022 Ford Expedition. The contact stated that while starting the vehicle, there was a moldy odor coming from the vents. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 30,000. The VIN was not available.

7/18/2024

The contact's father owns a 2022 Ford Expedition. The contact stated that while driving 70 MPH on the highway, the roof rail trim, and the area in front of the roof rail trim detached. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and a case was opened. The manufacturer informed the contact that assistance could be provided after the dealer had determined the cause of the failure. The failure mileage was approximately 50,000.

7/31/2025

The contact owns a 2022 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V314000(Service Brakes, Hydraulic) and a mobile mechanic from an unknown dealer had inspected the vehicle at the residence. Additionally, the contact stated that a week later, the contact noticed a puddle of oil on the ground. Upon inspecting the vehicle, the contact noticed that the oil was leaking from the left rear wheel. The vehicle was diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 36,000.

7/17/2025

The contact owns a 2022 Ford Expedition. The contact received notifications of NHTSA Campaign Numbers: 25V455000 (FUEL SYSTEM, GASOLINE) and 25V314000 (SERVICE BRAKES, HYDRAULIC); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The contact had not experienced a failure. VIN tool confirms parts not available for NHTSA Campaign Number: 25V455000 (FUEL SYSTEM, GASOLINE). Parts distribution disconnect for 25V314000 (SERVICE BRAKES, HYDRAULIC).

7/22/2025

The contact owns a 2022 Ford Expedition. The contact stated that while driving at approximately 45 MPH, a vehicle that was making a U-turn crashed into the rear passenger side door and that after the impact, all of the air bags failed to deploy. The contact's son, who was seated in the front passenger seat, had his seatbelt retractor failed to lock as a result he lunged forward from the impact and causing him to hit his chest against the instrument panel. Additionally, the contact stated that her other son was seated in the rear passenger seat and that after the impact, his seat belt was unlatched inadvertently and hit the window. No warning lights were illuminated. A police report was filed. The contact stated that her son, who was seated in the front passenger seat required medical attention and was taken to the hospital for a CT of his sternum and that all other passengers had whiplash. The vehicle has not been diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened and the contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 94,000.

10/5/2022

The contact owns a 2022 Ford Expedition. The contact stated that while driving at approximately 45 MPH, a vehicle that was making a U-turn crashed into the rear passenger side door and that after the impact, all of the air bags failed to deploy. The contact's son, who was seated in the front passenger seat, had his seatbelt retractor failed to lock as a result he lunged forward from the impact and causing him to hit his chest against the instrument panel. Additionally, the contact stated that her other son was seated in the rear passenger seat and that after the impact, his seat belt was unlatched inadvertently and hit the window. No warning lights were illuminated. A police report was filed. The contact stated that her son, who was seated in the front passenger seat required medical attention and was taken to the hospital for a CT of his sternum and that all other passengers had whiplash. The vehicle has not been diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened and the contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 94,000.

10/5/2022

The contact owns a 2022 Ford Expedition. The contact stated that while driving at approximately 45 MPH, a vehicle that was making a U-turn crashed into the rear passenger side door and that after the impact, all of the air bags failed to deploy. The contact's son, who was seated in the front passenger seat, had his seatbelt retractor failed to lock as a result he lunged forward from the impact and causing him to hit his chest against the instrument panel. Additionally, the contact stated that her other son was seated in the rear passenger seat and that after the impact, his seat belt was unlatched inadvertently and hit the window. No warning lights were illuminated. A police report was filed. The contact stated that her son, who was seated in the front passenger seat required medical attention and was taken to the hospital for a CT of his sternum and that all other passengers had whiplash. The vehicle has not been diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened and the contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 94,000.

10/5/2022

On 2/20/23 my spouse was driving northbound around 9:30 am. When she heard what she describes as a gun shot. She immediately called me and I told her to pull over to the closest and safest spot. She explained that it sounded like the glass sunroof exploded. She climbed up to find that was the case. There was a huge gaping hole right in the center of the sunroof. We immediately took the 2022 Expedition to a Ford dealership close by. The dealership stated that Ford has not issued a bulletin or recall and because of that could not cover the repair under warranty. They stated that the damage indicates that an object hit the glass. I feel that this could not be correct since the glass is facing outward and the manner of which the glass shattered. Further I searched the internet and found that there have been several others dealing with the same issue. I came here hoping that by submitting this complaint Ford owns up to the issues that their consumers are having. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

2/21/2023

The rear glass busted after being inside the carport. Shattered. You could hear the glass sizzling when I found it. I have images of this. My concern is what this would have happened had my kids been in the car and the vehicle in motion.

6/10/2023

The contact owns a 2022 Ford Expedition. The contact stated that while her husband was driving at an undisclosed speed and trying to activate the cruise control, the vehicle inadvertently lost motive power. The driver was able to pull over the side of the road, but the vehicle failed to restart. There was no warning light illuminated. The contact stated that roadside assistance arrived, and it was difficult getting the vehicle onto the tow truck. The vehicle was towed to the dealer, who diagnosed a failure with the fuel pump module and determined that the battery needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 7,250.

7/26/2023

The contact owns a 2022 Ford Expedition. The contact stated that when the vehicle was started in the morning and the air conditioning system was activated, there was a mildew odor inside the vehicle. The contact stated that while driving the odor dissipated. The contact stated that water was accumulating in the passenger’s side wheel well and could cause a short circuit due to the electrical wires and connectors underneath the carpet. The vehicle was taken to a local dealer however, the failure could not be duplicated. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure TSB Number: 20-2170 Water Leaking on Right Front Floor During Or After A/C Use (Visibility). The failure mileage was approximately 14,000.

8/10/2023

The contact owns a 2022 Ford Expedition. The contact stated while driving at various speeds, the infotainment screen went blank without warning. Occasionally the vehicle would inadvertently shut off once the screen went blank. The contact stated that the adaptive driving system feature would independently active, causing the vehicle to jerk out of the driving lane, and the contact would temporarily lose control of the vehicle. In addition, the contact stated that the vehicle would independently surge forward upon depression of the brake pedal without warning; while in reverse(R) or drive(D). The vehicle was taken to the dealer on multiple occasions however, the parts to repair the vehicle were on backorder. The contact filed a complaint with the manufacturer. The vehicle was not repaired. The failure mileage was unknown.

10/30/2023

The contact owns a 2022 Ford Expedition. The contact stated while driving approximately 40 MPH, the instrument panel went black. The horn failed to be as loud as designed. The contact also stated that while driving approximately 45 MPH and making a left turn, the turn signal failed to activate. The contact stated that the instrument panel was black during the failure. The contact stated that before the failure, the Bluetooth Sync system had failed, and the contact believed that was when the failures started. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The instrument panel and the touch control panel screen were replaced. The contact stated that after the repairs were completed, the back over prevention alarm was not as loud as before. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 25,000.

7/10/2024

3rd row seat has metal frame coming through cushion. Had seat cushion replaced once. Ford technician said was design flaw in vehicle and issue will continue to happen. Just had vehicle in again for same issue but Ford will not replace cushion this time because they confirmed other like vehicles are having same issue and deeming is a normal condition. This is a huge safety issue for my children. This is not a normal condition to have a cushion fall through and the metal seat frame is exposed.

8/7/2024

The contact owns a 2022 Ford Expedition. The contact stated while driving 40-80 MPH, there was an abnormal vibration in the vehicle. There was an abnormal humming sound coming from the vehicle. The vehicle was taken to the local dealer, where it was diagnosed and determined that the wheels, drive shaft, and u-joint needed to be replaced. The vehicle was repaired, but the failure persisted. The vehicle was taken to another local dealer, Bob Moore Ford (8948 S I-35 Service Rd., Oklahoma City, OK 73149); where it was diagnosed and determined that the tires and the rims needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case and referred the contact to the NHTSA Hotline. The failure mileage was approximately 400.

9/27/2024

The contact owns a 2022 Ford Expedition. The contact stated while driving 40-80 MPH, there was an abnormal vibration in the vehicle. There was an abnormal humming sound coming from the vehicle. The vehicle was taken to the local dealer, where it was diagnosed and determined that the wheels, drive shaft, and u-joint needed to be replaced. The vehicle was repaired, but the failure persisted. The vehicle was taken to another local dealer, Bob Moore Ford (8948 S I-35 Service Rd., Oklahoma City, OK 73149); where it was diagnosed and determined that the tires and the rims needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case and referred the contact to the NHTSA Hotline. The failure mileage was approximately 400.

9/27/2024

The contact owns a 2022 Ford Expedition. The contact stated while driving 40-80 MPH, there was an abnormal vibration in the vehicle. There was an abnormal humming sound coming from the vehicle. The vehicle was taken to the local dealer, where it was diagnosed and determined that the wheels, drive shaft, and u-joint needed to be replaced. The vehicle was repaired, but the failure persisted. The vehicle was taken to another local dealer, Bob Moore Ford (8948 S I-35 Service Rd., Oklahoma City, OK 73149); where it was diagnosed and determined that the tires and the rims needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case and referred the contact to the NHTSA Hotline. The failure mileage was approximately 400.

9/27/2024

The contact owns a 2022 Ford Expedition equipped with Hankook, Tire Line: Dynapro, Tire Size: 275/55/R20, DOT Number: (N/A). The contact stated that while the vehicle was parked, the contact became aware that the tire pressure was low. Additionally, the check engine warning light was illuminated. The contact drove to Discount Tire to inflate the tire. The contact stated that there was an abnormal sound coming from the brake pedal. The vehicle was taken to a dealer where it was diagnosed and determined that the battery needed to be replaced, and the brake pedal needed to be cleaned. The battery was replaced, and the brake pedal was cleaned. The vehicle was driven back to the dealer where it was diagnosed, and the failure was linked to the brake pads and rotors. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 8,065.

12/20/2024

The contact owns a 2022 Ford Expedition equipped with Hankook, Tire Line: Dynapro, Tire Size: 275/55/R20, DOT Number: (N/A). The contact stated that while the vehicle was parked, the contact became aware that the tire pressure was low. Additionally, the check engine warning light was illuminated. The contact drove to Discount Tire to inflate the tire. The contact stated that there was an abnormal sound coming from the brake pedal. The vehicle was taken to a dealer where it was diagnosed and determined that the battery needed to be replaced, and the brake pedal needed to be cleaned. The battery was replaced, and the brake pedal was cleaned. The vehicle was driven back to the dealer where it was diagnosed, and the failure was linked to the brake pads and rotors. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 8,065.

12/20/2024

The contact owns a 2022 Ford Expedition. The contact stated that while driving in the rain at 60 MPH with the windshield wipers at max speed, the driver’s side windshield wiper started hanging off the side of the windshield and failed to operate as needed. The contact pulled into the nearest gas station and attempted to move the wiper back to the original position; however, the driver’s side windshield wiper failed to move. Despite the failure, the contact continued to drive the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 22V250000 (Visibility), which was linked to the failure. Two dealers were notified about the failure, and both informed the contact that there were no recalls on the VIN. The dealers provided estimates for the repair. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 49,000.

3/28/2025

The contact owns a 2022 Ford Expedition. The contact stated while the vehicle was parked, the contact opened the liftgate, and the liftgate failed to operate as intended. The contact stated that the liftgate struck the roof and caused the liftgate to be damaged. The contact stated that when it was cold, the liftgate failed to operate as intended. The vehicle was taken to a dealer and diagnosed that there was insufficient margin between the liftgate and roof spoiler. The contact was provided with Manufacturer's Recall Number: SSM 53469. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 37,000.

4/28/2025

The contact owns a 2022 Ford Expedition. The contact stated that while opening the hatch by engaging the automatic release switch, a hole formed in the sheet material, and the spoiler was fractured. The contact stated that there was an abnormal loud clicking sound prior to the failure. There was no warning light illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.

6/12/2025

The contact owns a 2022 Ford Expedition. The contact stated that while driving on the highway at various speeds, the pre-collision warning light remained illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that no failure was found with the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 30,000.

7/21/2025

The vehicle stopped running while driving, my wife stopped at a stop sign after vehicle had run ~ 10 minutes. Upon entering the inter-section the vehicle started to run rough, and ultimately stalled and would not restart. She was able to coast into a parking lot entrance within On Top of World subdivision where we live and get off of main road. After multiple AAA attempts to jump start, AAA confirmed the vehicle was unable to be jump started, therefore vehicle was towed to local ford dealership for diagnostics. They tried to jump start multiple times and after 2 days, pushed it into garage. They confirmed fuel pump failure and replaced with current design. We were charged for towing, new battery, and fuel pump system replacement with current design and advised we would have to bring it back in when Ford identified remedy for current recall. No loaner vehicle provided. We are very concerned as if this event had occurred on an interstate, there is a high risk of accident/injury. After repair with existing part designs we are worried about another failure on busy road/interstate.

8/20/2025

The vehicle stopped running while driving, my wife stopped at a stop sign after vehicle had run ~ 10 minutes. Upon entering the inter-section the vehicle started to run rough, and ultimately stalled and would not restart. She was able to coast into a parking lot entrance within On Top of World subdivision where we live and get off of main road. After multiple AAA attempts to jump start, AAA confirmed the vehicle was unable to be jump started, therefore vehicle was towed to local ford dealership for diagnostics. They tried to jump start multiple times and after 2 days, pushed it into garage. They confirmed fuel pump failure and replaced with current design. We were charged for towing, new battery, and fuel pump system replacement with current design and advised we would have to bring it back in when Ford identified remedy for current recall. No loaner vehicle provided. We are very concerned as if this event had occurred on an interstate, there is a high risk of accident/injury. After repair with existing part designs we are worried about another failure on busy road/interstate.

8/20/2025

Summary of Safety Issues with Chicco Car Seat 1.) Magnetic Chest Clip Disassembly (October 2023) • At [XXX] old, my daughter disassembled the magnetic chest clip while seated in the car. • She placed a small part in her mouth, creating a choking hazard. • I was stranded until a replacement car seat could be brought. • I replaced the clip with a plastic version Chicco provided, but the original design posed a serious and unacceptable safety risk. 2.Child Unlocking Base Mechanism (April 2025) • My daughter is able to unlatch the seat from its base while rear-facing. • She does this repeatedly, even after being re-secured. • Chicco only sent a “lever lock” cover despite my request for a full replacement, which was ignored. • This flaw allows a toddler to disengage the seat mid-drive, rendering the product unsafe and unusable. 3.) Cup Holder Suffocation Hazard (June 2025) • My daughter easily removes the silicone cup holders. • On one occasion, she placed one over her mouth and nose, creating suction and restricting her breathing. • I have since removed the cup holders entirely, though this alters the seat’s intended use. • This presents a clear suffocation hazard. 4.) Excessive Rattling When Not in Use (Ongoing) • When installed rear-facing and unoccupied, the seat rattles loudly during travel. • The noise is so disruptive I have rotated the seat forward-facing at times to reduce it. • While less severe than the other hazards, this reflects poor product integrity and contributes to ongoing safety concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

9/8/2025

Summary of Safety Issues with Chicco Car Seat 1.) Magnetic Chest Clip Disassembly (October 2023) • At [XXX] old, my daughter disassembled the magnetic chest clip while seated in the car. • She placed a small part in her mouth, creating a choking hazard. • I was stranded until a replacement car seat could be brought. • I replaced the clip with a plastic version Chicco provided, but the original design posed a serious and unacceptable safety risk. 2.Child Unlocking Base Mechanism (April 2025) • My daughter is able to unlatch the seat from its base while rear-facing. • She does this repeatedly, even after being re-secured. • Chicco only sent a “lever lock” cover despite my request for a full replacement, which was ignored. • This flaw allows a toddler to disengage the seat mid-drive, rendering the product unsafe and unusable. 3.) Cup Holder Suffocation Hazard (June 2025) • My daughter easily removes the silicone cup holders. • On one occasion, she placed one over her mouth and nose, creating suction and restricting her breathing. • I have since removed the cup holders entirely, though this alters the seat’s intended use. • This presents a clear suffocation hazard. 4.) Excessive Rattling When Not in Use (Ongoing) • When installed rear-facing and unoccupied, the seat rattles loudly during travel. • The noise is so disruptive I have rotated the seat forward-facing at times to reduce it. • While less severe than the other hazards, this reflects poor product integrity and contributes to ongoing safety concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

9/8/2025

Since purchase in 2022, the vehicle has experienced repeated failures of multiple safety systems. These include frequent warnings that “Pre-Collision Assist is Not Available,” repeated failures of Blind Spot Detection with Cross Traffic Alert, Tire Pressure Monitoring warnings, and messages to “Check 12-Volt Battery.” These system malfunctions occur intermittently and unpredictably, creating unsafe driving conditions. In addition to the warning messages, the rear liftgate has failed to latch properly and on at least one occasion opened while the vehicle was in motion. This poses a serious hazard to vehicle occupants and to other drivers on the road. The safety risk is significant because these systems are designed to prevent or mitigate crashes. Their failure leaves the driver without critical safety features, and the trunk latch defect could cause loss of cargo or injury. These problems have been ongoing for years and have not been permanently corrected despite software updates and recall activity. The dealer has acknowledged the symptoms and advised the vehicle was unsafe to drive.

9/25/2025