2020 Ford Expedition Owner Complaints

The contact owns a 2020 Ford Expedition. The contact stated that while driving approximately 70 MPH, the gear shifter suddenly dropped, the RPM revved up, and there was a thumping noise and a shift system malfunction warning light illuminated. The failure occurred when the contact attempted to accelerate. The failure occurred twice and on the second occurrence, the contact noticed that the RPM was revving up while attempting to accelerate. The contact released the accelerator pedal to stop the failure and the vehicle returned to normal functionality. The contact took the vehicle to the dealer however, the mechanic was unable to determine the cause of the failure. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 30,916.

12/6/2021

The contact owns a 2020 Ford Expedition. The contact stated while driving 70 MPH the "Power Train malfunction" warning light illuminated on the instrument panel as the vehicle went into LIMP mode. The contact stated that the vehicle would fail to accelerate when the accelerator pedal was depressed. The contact stated that the first time the failure occurred she pulled over had the vehicle was towed to an unknown Ford dealer as she was out of town. The contact stated that she was unaware of the diagnostic test result or repair. The contact stated that the failure had occurred multiple times. However, on the most recent failure after picking the vehicle up from the dealer the vehicle failed to stop when the brake pedal was depressed. The vehicle rolled into the parking lot next to the dealer and the contact had to turn the ignition off to stop the vehicle. The dealer was contacted immediately, and the vehicle was towed back to the dealer. The vehicle was currently at the dealer waiting for the diagnostic test and repair. The contact stated that the dealer contacted the Ford engineers and was awaiting guidance on how to repair the vehicle. The manufacturer was made aware of the failure. The contact stated that she had requested the manufacturer buy back the vehicle twice and was denied. The contact stated that the manufacturer advised her to contact NHTSA. The approximate failure mileage was 10,000.

12/28/2021

WHILE DRIVING ON A CLEAR DAY ON THE INTERSTATE (NO OTHER CARS AROUND ME) THE REAR PORTION OF THE VISTA PANORAMIC SUNROOF EXPLODED, SENDING GLASS EVERYWHERE.

8/24/2020

BACK UP CAMERA STOPPED GIVING ANY WARNING AND DISTANCE TO OBJECTS. IF NOT AWARE OF THIS IT COULD CAUSE THE CAR TO STRIKE AND OBJECT OR ANOTHER VEHICLE.

10/9/2020

At least 5 different times while driving I go to push the accelerator and the gear seems to slip and an awful sound like gears grinding is heard. I always feel like my transmission is going to fall out from under the car. It prohibits the car from moving and I have almost been hit from behind because I cannot accelerate at the time. It has happened on the freeway, in town driving, and even accelerating up my driveway. I have taken it to a Ford dealership but no answers.

5/25/2022

Can be driving on freeway at 70 mph and all of sudden vehicle stalls or transmission begins to slip or stall. Make this grinding clinking sound.all lights on dash light up. Nearly caused a crash . Vehicle jerks and jumps back into gear and then takes off again. Will also do this at even 35 mph too. This has happened numerous times. We have taken it in to Ford and they can’t find anything wrong with it

6/20/2022

AT 1000K MILES THE ELECTRICAL PANELS ON THE CAR LIT UP LIKE A CHRISTMAS TREE. WHEN IT WAS PULLED OVER AND PLACED INTO PARK, IT JUMPED. WE CALLED THE DEALER TO BE TOLD IT WAS A GLITCH AND WOULD WORK ITSELF OUT. THE NEXT TIME, WE TOOK PICTURES AND THEY MISDIAGNOSED IT TWICE. THE THIRD TIME, THEY SAW IT AND DID A BANDAID REPAIR AND NOW SAY THEY HAVE TO DISSAMBLE AND REBUILD THE CAR'S ELECTRICAL SYSTEM, INCLUDING DROPPING FUEL TANKS AND OTHER MAJOR COMPONENTS TO GET THERE. THEY ARE EVALUATING WHETHER OR NOT THEY "BUY BACK" THE CAR AND WE TAKE A LARGE DEPRECIATION HIT AND THE MONTHS IT TOOK TO REPAIR IT. IT WAS 1000 MILES WHEN IT HAPPENED AND THEY SHOULD HAVE OFFERED A FULL REFUND. NOW WE HAVE A CAR OF QUESTIONALBE INTEGRITY, THEY DID NOT LET US KNOW HOW BAD THE PROBLEM WAS AT THE BANDAID REPAIR STAGE, AND NOW WANT TO CHARGE US FOR A FACTOR DEFECT. THIS IS AFTER WE BOUGHT A TRUCK THAT DEVELOPED THE FORD "DEATH WOBBLE" AND RETURNED THE VEHICLE AT A LOSS. WE HAD A SUBURBAN FOR 20 YEARS AND NO ISSUES. FORD, WHILE FACING MULTIPLE LAWSUITS ON MANY CARS, WILL NOT OWN UP TO FACTORY MISTAKES. 3 MISDIAGNOSIS AND THEN A BANDAID FIX WITHOUT ACCOUNTABILITY OF HOW EXTENSIVE THE PROBLEM WAS WITH THE VEHICLE. FORD CORPORATE DID NOT ASK FOR PICTURES AND REFUSED TO GIVE US EMAIL ADDRESS CONTACT INFORMATION FOR THE LEGAL DEPARTMENT. RIDICULOU

9/25/2020

The Car ELECTRIC 120V 150Watt connector is failing to hold into any plug into the socket thus falling or pulling halfway out and creating a dangerous situation to our children sitting on the back. In trying to plug back in one of our children got an electrical shock. On another instance the electrical plug came halfway out and made contact with some metal and an electrical arc was created and started a small fire with our children sitting on the back. The circuit braker did NOT pop or quit working so we had to dry stop in the middle of traffic to prevent fire from spreading. We took the car to a Ford dealership to be repaired and they dismiss us till I show them our other 2021 F350 same electrical plug exactly the same and how tight it holds the electrical plug! Not till then the Service advisor told us "Yes it needs to be change" we have been waiting for this to happen over 6 months now without resolution.

7/8/2022

WE ARE ONLY DOING PICKUP ORDERS AS WE HAVE HAD COVID. WE PARK OUR VEHICLE AND TURN THE VEHICLE OFF AND OPEN THE LIFT GATE WHILE WAITING FOR THE DELIVERY TO BE PLACED IN THE BACK OF THE VEHICLE. ONCE DELIVERY IS COMPLETE, LIFT GATE WILL ONLY CLOSE A FEW INCHES AND THE HORN BEEPS TWICE. THIS HAPPENS OVER AND OVER AGAIN UNTIL WE GET OUT AND CLOSE THE LIFT GATE MANUALLY. OUR LOCAL DEALER WE JUST PURCHASED THE VEHICLE FROM HAS TRIED TO FIX THIS ISSUE, HOWEVER, FORD HAS ADVISED US THAT THE VEHICLE HAS TO BE EITHER KEPT RUNNING, OR TURNED ON TO CLOSE THE LIFT GATE. AFTER TRYING THIS PROCESS, OUR SONS IN THE 3RD ROW HAVE BEEN GETTING NAUSEOUS FROM THE FUMES. FORD ALSO STATES IN THE USER MANUAL THAT THE LIFT GATE SHOULD BE FULLY CLOSED TO PREVENT FUMES FROM ENTERING THE VEHICLE. WE HAVE VIDEOS OF THE LIFT GATE STOPPING AND HORN BEEPING THAT WE CAN NOT SEND BUT ARE AVAILABLE IF WE ARE CONTACTED.

2/25/2021

While driving down the highway I heard a pop in my vehicle and realized my sunroof had burst. Glass separated and flew into my car and cut myself and my 4 small children. No warning lights were on in my vehicle at this time. When brought to the dealership for repair, the repair shop reported that this will happen with these vehicles and to pursue reimbursement with Ford. Unfortunately, Ford reports that vehicle is not under warranty and the repairs won’t be covered.

6/29/2022

Can be driving on freeway at 70 mph and all of sudden vehicle stalls or transmission begins to slip or stall. Make this grinding clinking sound.all lights on dash light up. Nearly caused a crash . Vehicle jerks and jumps back into gear and then takes off again. Will also do this at even 35 mph too. This has happened numerous times. We have taken it in to Ford and they can’t find anything wrong with it

6/20/2022

I own the 2020 Expedition. I pressed down on the gas pedal to accelerate into traffic. While the truck should have down shifted and accelerated, instead the powertrain completely disengaged; a total loss of power. The RPM jumped way up to redline, I took my foot of the gas pedal and as the RPM came back down, the transmission slammed back into engagement. At this point, I was finally able to accelerate. This issue has put us in danger as when I am on the road and try to accelerate to my vehicle does go into gear acts if it's in neutral. Also I have been at stop light and light turns green cars are honking as my car won't move. I have had this issue for quite some time, I called for they took it in for inspection the first time and found no issue, took it in again and they said it was the Cadillac converter, they replaced it, and they reprogramed the vehicles gears and now I am expirenceing the same issues, but worst. 2020 Ford Expedition

1/27/2023

At 70+ MPH the automatic transmission tried to drop into 1st gear while on the interstate in a passing lane with heavy traffic all around. It had a loud and physical clunk then began to lose power. It was erratic, disorienting and distracting. The sudden change in behavior of the vehicle could have caused me to lose control of the vehicle at speed on a federal interstate and could easily resulted in an accident causing major injury and damage. The dealer says the car has no fault codes and they have download "updates" to the software. To date they have no explanation for why the vehicle behaved in this manner. This is the second time I have taken the vehicle in for odd transmission behavior. I have a video of the dashboard during the event showing the speed, RPM, mileage and the gear selector gauge when the transmission attempted several times to shift from higher gears to the 1st gear. I shared the video with the dealer. The video I have was taken with a iPhone. It would not up load to your site. I can make it available. This is dangerous with no answers!

7/19/2021

The contact's husband owns a 2020 Ford Expedition. The contact stated that while driving at 65-70 MPH on cruise control, the vehicle inadvertently downshifted, skipped a gear, and lurched forward several times. There were no warning lights illuminated. The contact stated that the vehicle would skip from 3rd gear to 5th gear whenever she would depress the accelerator pedal. The contact was able to continue to drive the vehicle. The vehicle was taken to the dealer who diagnosed that the transmission needed to be replaced. The contact stated that the vehicle was repaired; however, upon picking up the vehicle from the dealer and driving home, the accelerator pedal was depressed but the vehicle inadvertently decelerated instead. There were no warning lights illuminated. The contact also stated that the RPM of the vehicle was jumping between 2,000 and 3,000 RPM. The contact continued to drive the vehicle. The vehicle was taken back to the dealer who test drove the vehicle but was unable to diagnose it. The dealer reset the adaptive learning of the vehicle; however, the failure persisted, and the vehicle would make abnormal clunking sounds while shifting into drive. The vehicle was taken back to the dealer who informed the contact that they could not duplicate the failure. The contact stated that the failure reoccurred increasingly and significantly while driving. Additionally, the driver’s side rear brake had an abnormally strong burning odor. The vehicle was taken to Lebanon Ford (770 Columbus Ave, Lebanon, OH 45036) who was unable to duplicate the failure. The dealer notified the manufacturer of the failure. The manufacturer's field technician advised the dealer to replace the brake light sensors. The contact stated that the brake light sensors were replaced; however, upon picking up the vehicle, the start button was depressed but the vehicle failed to start. The manufacturer was notified of the failure and offered a buy back. The vehicle was not repaired. The approximate failure mileage was 7,400.

12/22/2021

2020 FORD EXPEDITION. CONSUMER WRITES IN REGARDS TO PANORAMIC MOON ROOF EXPLODING WHILE DRIVING. *LD *JS

2/12/2020

Panoramic moon roof exploded without warning. No debris or objects hit roof. Glass fell into vehicle from above. Ford denying any manufacturing wrong doing. Glass could have cut or injured children sitting in car seats below.

8/24/2022

Forward collision warning, dynamic brake support and automatic emergency braking do not work and the driver menu to to turn on/off and or adjust settings is inaccessible. Although not part of NHTSA recall #20V-262 issued in May 2020, my vehicle matches the exact vehicle configuration and problem(s) outlined in the recall documentation. The vehicle was brought to the dealership on 6/16/2020 where Ford claimed the vehicle did not have any of the aforementioned safety systems and therefore had no issue. [see attached paperwork dated 6/16/2020] After 1 entire month of back and forth, the dealership subsequently acknowledge the vehicle does indeed have the safety features and they need to further investigate with no commitments made on solution and or timeline. [see attached email dated The issue was spurred by a near miss collision when the systems did not activate.

7/14/2021

2020 - Expedition collision avoidance should be investigated. Background: 05-08-21 Traveling south at 6 pm near Oxford Michigan on M-24 (grassy-median 4-lane highway) at the posted 55 MPH limit in clear weather. Ford Co-Pilot360 & 360 Assist active with 360 deg camera. Speed control set to normal mode with “collision avoidance” set to max and auto braking. I am (1st car) in the right lane with a 2nd car following also in my lane. A 3rd car (waiting to enter the highway) stops ahead (on right- from west) at an intersection where left turns (north) are prohibited. That 3rd car safely turns right (south) in front of us quickly crossing both active southbound lanes and over into the short left turn-around lane north. That 3rd driver had cleared the two active lanes quickly and safely. As our vehicles approached him we had an open traffic lane on our left, a clear shoulder to the right and nothing in front of us, no safety issue yet. Issue: When I drive past that 3rd vehicle my Expedition dashboard shouts “collision warning”. My vehicle applies the brakes while my 360 degree cameras ignore that a car is closing fast behind me. I need to accelerate and do it now! I’m shocked to find that flooring my gas pedal or even pumping it has no effect. Ford has taken my throttle away from me, I can’t help that 2nd car behind me. The 2nd car brakes and swerves hard into the open lane barely missing me. It was just luck that the driver was responsive and the lane was open. No, I did not hit or touch the brake by mistake. The 2nd car now angry at me accelerates hard, passes and swerves back into my lane then hits his brakes! My Expedition “collision warning” doesn’t appear, so my “auto brakes” fail to activate and I’m forced to brake hard in response. After successfully avoiding another Ford induced accident, I backed-off a great distance to encourage a justifiably angry citizen to move away. I didn’t want a third attempt at my life if he pulled a weapon

9/18/2022

The contact's husband owns a 2020 Ford Expedition. The contact stated that while driving at 65-70 MPH on cruise control, the vehicle inadvertently downshifted, skipped a gear, and lurched forward several times. There were no warning lights illuminated. The contact stated that the vehicle would skip from 3rd gear to 5th gear whenever she would depress the accelerator pedal. The contact was able to continue to drive the vehicle. The vehicle was taken to the dealer who diagnosed that the transmission needed to be replaced. The contact stated that the vehicle was repaired; however, upon picking up the vehicle from the dealer and driving home, the accelerator pedal was depressed but the vehicle inadvertently decelerated instead. There were no warning lights illuminated. The contact also stated that the RPM of the vehicle was jumping between 2,000 and 3,000 RPM. The contact continued to drive the vehicle. The vehicle was taken back to the dealer who test drove the vehicle but was unable to diagnose it. The dealer reset the adaptive learning of the vehicle; however, the failure persisted, and the vehicle would make abnormal clunking sounds while shifting into drive. The vehicle was taken back to the dealer who informed the contact that they could not duplicate the failure. The contact stated that the failure reoccurred increasingly and significantly while driving. Additionally, the driver’s side rear brake had an abnormally strong burning odor. The vehicle was taken to Lebanon Ford (770 Columbus Ave, Lebanon, OH 45036) who was unable to duplicate the failure. The dealer notified the manufacturer of the failure. The manufacturer's field technician advised the dealer to replace the brake light sensors. The contact stated that the brake light sensors were replaced; however, upon picking up the vehicle, the start button was depressed but the vehicle failed to start. The manufacturer was notified of the failure and offered a buy back. The vehicle was not repaired. The approximate failure mileage was 7,400.

12/22/2021

Driving on a 4-lane highway when a box truck directly ahead stopped quickly due to a stopped car ahead of it. The forward collision warning flashed and beeped, but when forcefully applying the brakes, the brake pedal only pulsed (like anti-lock brakes) but didn't slow the car even enough for the driver or passenger to feel any inertia moving forward in their seats or with their heads. The automatic emergency braking also didn't work, leading to a rear-end collision forceful enough to push the box truck into the car in front of it, apparently injuring the driver of the front car who was transferred by emergency personnel to a nearby hospital to seek medical evaluation/assistance. After impact, a message appeared on the dash stating "Pre-collision assist not available", but the forward collision warning worked, there was no prior warning of issues for the pre-collision assist, and the warning message was after impact, which significantly damaged the front portions of the vehicle (estimated damages exceed $24,000). There was a recall for the same model and year of this vehicle for pre-collision assist features/software not working properly, but it either didn't apply to this specific vehicle or was already addressed by the dealer, and the details aren't quite the same as what was experienced in this collision.

8/18/2022

THE SEAT BELT RECEIVER IN THE RIGHT MIDDLE CAPTAINS CHAIR FAILED AND CRACKED. IT WAS RARELY USED AND STILL BROKE.

4/28/2023

The contact owns a 2020 Ford Expedition. The contact stated that while driving in the rain at 50 MPH, a vehicle hydroplaned and crashed into both the contact's vehicle and another vehicle. The contact stated that air bags did not deploy , the seat belts did not lock and no warning lights appeared upon impact. The contact and her daughter both sustained a headache and other aches to their neck and shoulders. A police report was filed. Despite the failure, the contact managed to drive the vehicle back home despite front end damage to the vehicle. The dealer and the manufacturer were both notified of the failure and both referred her to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 53,000.

5/15/2023

ON OCTOBER 19, 2020 MY HUSBAND AND I WERE TRAVELING ON I295 SOUTH NEAR JACKSONVILLE, FLORIDA WHEN WE HEARD AN EXTREMELY LOUD EXPLOSION SIMILAR TO A GUNSHOT INSIDE THE FORD EXPEDITION. THE NOISE WAS SO JARRING MY HUSBAND JERKED THE STEERING WHEEL BUT QUICKLY GAINED CONTROL. WE WERE LUCKY THERE WEREN'T ANY CARS IN THE LEFT LANE BECAUSE WE COULD HAVE CAUSED AN ACCIDENT. WE WEREN'T SURE WHAT HAD HAPPENED. AS WE QUICKLY ASSESSED THE SITUATION, WE COULD HEAR THE SOUND OF GLASS CRACKING ABOVE US. THE SUN VISOR ABOVE US WAS CLOSED AS WELL AS THE SUNROOF. THERE WAS NO DAMAGE TO THE SUN VISOR, BUT WE MADE THE ASSUMPTION THAT THE SUNROOF WAS THE CAUSE OF THE LOUD BANG AND THE SOUND OF GLASS CRACKING SO WE KEPT THE VISOR CLOSED. IF THE SUNROOF COVER WAS OPEN WE WOULD HAVE BEEN COVERED IN BROKEN GLASS. WE EXITED THE HIGHWAY AS QUICKLY AS POSSIBLE. WE DROVE INTO THE JACKSONVILLE CHRYSLER DODGE JEEP RAM WESTSIDE DEALERSHIP IN JACKSONVILLE FL, THAT WAS JUST OFF THE HIGHWAY AND THAT IS WHEN WE SAW THE SUNROOF HAD A LARGE HOLE IN IT AND THE GLASS WAS CONTINUING TO SHATTER AND DISINTEGRATE. IT WAS CLEAR FROM THE WAY THE GLASS WAS BROKEN ON THE SUNROOF THAT IT WAS AS IF THE GLASS WAS BLOWN OUTWARD FROM THE VEHICLE AND NOT CAUSED BY SOMETHING HITTING IT FROM OUTSIDE FROM ABOVE. ALSO THERE WAS NO DAMAGE TO THE INTERIOR VISOR OF THE VEHICLE. WE HAD NOT GONE UNDER A OVERPASS AND THERE WERE NO CARS IN FRONT OF US AND NO OTHER DAMAGE TO THE EXTERIOR OF THE VEHICLE. *HAVING DIFFICULTY UPLOADING IMAGES SO IF THEY AREN'T VISIBLE PLEASE CONTACT US.

10/21/2020

2020 FORD EXPEDITION. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-250.

3/10/2023

Forward collision warning, dynamic brake support and automatic emergency braking do not work and the driver menu to to turn on/off and or adjust settings is inaccessible. Although not part of NHTSA recall #20V-262 issued in May 2020, my vehicle matches the exact vehicle configuration and problem(s) outlined in the recall documentation. The vehicle was brought to the dealership on 6/16/2020 where Ford claimed the vehicle did not have any of the aforementioned safety systems and therefore had no issue. [see attached paperwork dated 6/16/2020] After 1 entire month of back and forth, the dealership subsequently acknowledge the vehicle does indeed have the safety features and they need to further investigate with no commitments made on solution and or timeline. [see attached email dated The issue was spurred by a near miss collision when the systems did not activate.

7/14/2021

Driving on a 4-lane highway when a box truck directly ahead stopped quickly due to a stopped car ahead of it. The forward collision warning flashed and beeped, but when forcefully applying the brakes, the brake pedal only pulsed (like anti-lock brakes) but didn't slow the car even enough for the driver or passenger to feel any inertia moving forward in their seats or with their heads. The automatic emergency braking also didn't work, leading to a rear-end collision forceful enough to push the box truck into the car in front of it, apparently injuring the driver of the front car who was transferred by emergency personnel to a nearby hospital to seek medical evaluation/assistance. After impact, a message appeared on the dash stating "Pre-collision assist not available", but the forward collision warning worked, there was no prior warning of issues for the pre-collision assist, and the warning message was after impact, which significantly damaged the front portions of the vehicle (estimated damages exceed $24,000). There was a recall for the same model and year of this vehicle for pre-collision assist features/software not working properly, but it either didn't apply to this specific vehicle or was already addressed by the dealer, and the details aren't quite the same as what was experienced in this collision.

8/18/2022

I was traveling on the interstate when I was slowing down to get off an exit, got struck from behind at more than 80mph and rear ended a semi trailer that released the emergency brakes of his truck abruptly..my airbags did not deploy. suffered multiple lacerations through my body because of this double impact.

1/3/2023

The contact owns a 2020 Ford Expedition. The contact stated that while driving in the rain at 50 MPH, a vehicle hydroplaned and crashed into both the contact's vehicle and another vehicle. The contact stated that air bags did not deploy , the seat belts did not lock and no warning lights appeared upon impact. The contact and her daughter both sustained a headache and other aches to their neck and shoulders. A police report was filed. Despite the failure, the contact managed to drive the vehicle back home despite front end damage to the vehicle. The dealer and the manufacturer were both notified of the failure and both referred her to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 53,000.

5/15/2023

The APIM is malfunctioning causing backup camera to remain on, not allowing GPS location of vehicle, inhibiting cameras from working properly. No WiFi functionality, cannot connect phone and I cannot stream music

9/16/2023

APIM failure which results in loss of screen and information that has safety related items. Ford should provide a recall on all failed units. Customer forums have many complaints about this item.

11/16/2023

TL* THE CONTACT OWNS A 2020 FORD EXPEDITION. THE CONTACT STATED THAT WHILE THE VEHICLE WAS STATIONARY IN THE DRIVEWAY AFTER BEING STARTED REMOTELY, WHILE ENTERING THE VEHICLE, THE CONTACT STATED THAT THE REAR WINDSHIELD SHATTERED INDEPENDENTLY. THE CONTACT CALLED MAINER FORD (1724 234TH ST NW, OKARCHE, OK 73762, (405) 267-9827) AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO LOCAL BODY SHOP WHERE THE REAR WINDSHIELD WAS REPLACED. THE CONTACT ALSO STATED SHE EXPERIENCED SOME UNSTATED ELECTRICAL ISSUES WITH THE VEHICLE. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.

12/30/2020

The contact owns a 2020 Ford Expedition. The contact stated that while the vehicle was parked, the rear windshield unexpectedly shattered. There was no impact to the rear windshield that could have caused it to shatter. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but did not provide any assistance. The failure mileage was 17,143. The VIN was unavailable.

1/25/2022

My car has been skipping between 3 rpm and up. The other day the collision assist pulled up and my car did a crazy jerking and almost cut off while driving. I drove slowly home with it constantly skipping and making it hard to accelerate. After it sat overnight the collision warning went off. It’s still skipping some and the power is not there like it once was.

5/1/2022

The transmission has now had over 5 shifting stall and power loss events while on the highway when attempting to downshift when accelerating. This loss of power causes a drastic reduction in speed and delay in actions. These events have nearly cause accidents at highway speeds. Additionally the radar sensor for the collision avoidance system went out and the car now shifts harshly in any gear with jerking and clanking. Multiple service lights are now illuminated. This first happened around 20k miles, but is has been increasing in frequency and now the car is not safe or driveable. This is the same transmission that is affecting other ford cars, like the ford 150 which has been subject to recalls. From publicly available information Ford thinks it’s a shifter and transmission disconnect but has not been able to implement a fox.

12/17/2022

My transmission shifts very hard while driving. Mainly from 4th to 5th gear while going 50MPH on a decline. The car has been in the shop for it a couple times and have yet to “replicate” the issue or repair it. The blind monitor system keeps saying it’s having an issue responding to the transmission. I get notified on my app constantly, yet the dealership has told me they can’t replicate it therefore no repairs have been made.

2/18/2023

Transmission failed multiple times. Caused loss of forward movement and inability to move out of the way of traffic. Caused blind spot sensors to become inoperable. Vehicle would not move and had to push it out of the road and was almost struck by multiple vehicles. Repaired under warranty replaced transmission. Second trans mission has started doing it again. It fails at highway and city speeds. No warning lights Pryor to failure.

2/8/2024

The 2nd row Captain's chair track became broken and the seat is stuck on the track, in the forward most position. The seats can lift off the track to allow passengers to easily access the 3rd row. The seat, if the button is pushed, becomes stuck forward and needs to be manually released. Malloy Ford of Winchester VA is the dealership that has looked at this defect and determined it to be a warrantied repair. They will not comment on my safety concerns. I have reached out to Ford Motor Co with the same, silent response about safety. Parts are unavailable, according to them.

7/17/2023

The transmission seems to be missing gears and shifting violently at weird times, completely losing transmission engagement and randomly shifting into neutral when acceleration pedal is engaged at a higher speed on the highway and then the vehicle will all of the sudden try to shift back into gear violently at moments of high speed acceleration. It has issues finding the gear sometimes completely disengaging into neutral and a crackling popcorn sound coming from front passenger side under the car. The headrest in the third row, driver side is permanently, flipped down and gaged into the back of the head of the passenger, possibly resulting in a life-threatening injury during an accident The information screenshot of vehicle in the front, which displays all of the apps, air, music, sometimes randomly is blank, black screen with no power

8/6/2023

The contact owns a 2020 Ford Expedition. The contact stated that while operating the vehicle, there was an abnormal rattling sound coming from the engine with the check engine warning light illuminated. Additionally, the vehicle experienced jerking and shuddering while shifting gear with the Power Train fault message displayed. The vehicle was taken to the local dealer who diagnosed that the camshaft timing chain, phasers, and variable valve timing solenoid were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 91,034.

11/28/2023

The contact owns a 2020 Ford Expedition. The contact stated that there was an abnormal rattling sound while starting the vehicle. There was no warning light illuminated. Upon investigation, the contact linked the failure to the cam phasers. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 83,000.

7/31/2024

AT 1000K MILES THE ELECTRICAL PANELS ON THE CAR LIT UP LIKE A CHRISTMAS TREE. WHEN IT WAS PULLED OVER AND PLACED INTO PARK, IT JUMPED. WE CALLED THE DEALER TO BE TOLD IT WAS A GLITCH AND WOULD WORK ITSELF OUT. THE NEXT TIME, WE TOOK PICTURES AND THEY MISDIAGNOSED IT TWICE. THE THIRD TIME, THEY SAW IT AND DID A BANDAID REPAIR AND NOW SAY THEY HAVE TO DISSAMBLE AND REBUILD THE CAR'S ELECTRICAL SYSTEM, INCLUDING DROPPING FUEL TANKS AND OTHER MAJOR COMPONENTS TO GET THERE. THEY ARE EVALUATING WHETHER OR NOT THEY "BUY BACK" THE CAR AND WE TAKE A LARGE DEPRECIATION HIT AND THE MONTHS IT TOOK TO REPAIR IT. IT WAS 1000 MILES WHEN IT HAPPENED AND THEY SHOULD HAVE OFFERED A FULL REFUND. NOW WE HAVE A CAR OF QUESTIONALBE INTEGRITY, THEY DID NOT LET US KNOW HOW BAD THE PROBLEM WAS AT THE BANDAID REPAIR STAGE, AND NOW WANT TO CHARGE US FOR A FACTOR DEFECT. THIS IS AFTER WE BOUGHT A TRUCK THAT DEVELOPED THE FORD "DEATH WOBBLE" AND RETURNED THE VEHICLE AT A LOSS. WE HAD A SUBURBAN FOR 20 YEARS AND NO ISSUES. FORD, WHILE FACING MULTIPLE LAWSUITS ON MANY CARS, WILL NOT OWN UP TO FACTORY MISTAKES. 3 MISDIAGNOSIS AND THEN A BANDAID FIX WITHOUT ACCOUNTABILITY OF HOW EXTENSIVE THE PROBLEM WAS WITH THE VEHICLE. FORD CORPORATE DID NOT ASK FOR PICTURES AND REFUSED TO GIVE US EMAIL ADDRESS CONTACT INFORMATION FOR THE LEGAL DEPARTMENT. RIDICULOU

9/25/2020

AT 1000K MILES THE ELECTRICAL PANELS ON THE CAR LIT UP LIKE A CHRISTMAS TREE. WHEN IT WAS PULLED OVER AND PLACED INTO PARK, IT JUMPED. WE CALLED THE DEALER TO BE TOLD IT WAS A GLITCH AND WOULD WORK ITSELF OUT. THE NEXT TIME, WE TOOK PICTURES AND THEY MISDIAGNOSED IT TWICE. THE THIRD TIME, THEY SAW IT AND DID A BANDAID REPAIR AND NOW SAY THEY HAVE TO DISSAMBLE AND REBUILD THE CAR'S ELECTRICAL SYSTEM, INCLUDING DROPPING FUEL TANKS AND OTHER MAJOR COMPONENTS TO GET THERE. THEY ARE EVALUATING WHETHER OR NOT THEY "BUY BACK" THE CAR AND WE TAKE A LARGE DEPRECIATION HIT AND THE MONTHS IT TOOK TO REPAIR IT. IT WAS 1000 MILES WHEN IT HAPPENED AND THEY SHOULD HAVE OFFERED A FULL REFUND. NOW WE HAVE A CAR OF QUESTIONALBE INTEGRITY, THEY DID NOT LET US KNOW HOW BAD THE PROBLEM WAS AT THE BANDAID REPAIR STAGE, AND NOW WANT TO CHARGE US FOR A FACTOR DEFECT. THIS IS AFTER WE BOUGHT A TRUCK THAT DEVELOPED THE FORD "DEATH WOBBLE" AND RETURNED THE VEHICLE AT A LOSS. WE HAD A SUBURBAN FOR 20 YEARS AND NO ISSUES. FORD, WHILE FACING MULTIPLE LAWSUITS ON MANY CARS, WILL NOT OWN UP TO FACTORY MISTAKES. 3 MISDIAGNOSIS AND THEN A BANDAID FIX WITHOUT ACCOUNTABILITY OF HOW EXTENSIVE THE PROBLEM WAS WITH THE VEHICLE. FORD CORPORATE DID NOT ASK FOR PICTURES AND REFUSED TO GIVE US EMAIL ADDRESS CONTACT INFORMATION FOR THE LEGAL DEPARTMENT. RIDICULOU

9/25/2020

NEW VEHICLE PURCHASE ON 9/10/20, OWNER NOTICED HEADLIGHT BEAMS WERE POSSIBLY MISALIGNED APPROXIMATELY 9/22/20 IN A WELL LIT CITY. MISALIGNMENT WAS CONFIRMED WHEN TRAVELING FROM A TOWN WITH LESS LIGHTING ON 9/26/20. DRIVER NOTICED MISALIGNMENT CAUSES DELAYED REACTION TIME AS HILLS, CURVES, AND ROAD SIGNS WERE NOT VISIBLE. CONTACTED DEALERSHIP TO REPORT ISSUE ON 9/28/20. DEALERSHIP SCHEDULED APPOINTMENT TO REMEDY ISSUE FOR 10/15/20.

9/29/2020

THE VEHICLE SHAKES/VIBRATES WHEN DRIVING OVER 65MPH, GETS WORSE THE FASTER YOU GO. SEEMS WORSE IN THE MIDDLE OF THE VEHICLE. TOOK IT TO FORD DEALER WE PURCHASED FROM AND THEY COULDN'T FIND AN ISSUE, JUST SAID ITS SOMETHING WITH THE TIRES OR RIMS. TOOK IT TO LOCAL FORD DEALER AND SAME THING, SAID IT WAS RIMS OR TIRES GIVING VIBRATION. BRAND NEW VEHICLE!! SHOULD BE A SMOOTH RIDE, AND DEALER HAS NO IDEA WHY IT DOES THIS, AND HAS NO SOLUTIONS OTHER THAN GOOD LUCK. STARTED LAST SUMMER, AFTER THE VEHICLE WAS TOWED. DEALERS DIDN'T NOTICE ANY DAMAGE OR ANYTHING NOTABLE UNDERNEATH THE VEHICLE.

4/21/2021

THE VEHICLE SHAKES/VIBRATES WHEN DRIVING OVER 65MPH, GETS WORSE THE FASTER YOU GO. SEEMS WORSE IN THE MIDDLE OF THE VEHICLE. TOOK IT TO FORD DEALER WE PURCHASED FROM AND THEY COULDN'T FIND AN ISSUE, JUST SAID ITS SOMETHING WITH THE TIRES OR RIMS. TOOK IT TO LOCAL FORD DEALER AND SAME THING, SAID IT WAS RIMS OR TIRES GIVING VIBRATION. BRAND NEW VEHICLE!! SHOULD BE A SMOOTH RIDE, AND DEALER HAS NO IDEA WHY IT DOES THIS, AND HAS NO SOLUTIONS OTHER THAN GOOD LUCK. STARTED LAST SUMMER, AFTER THE VEHICLE WAS TOWED. DEALERS DIDN'T NOTICE ANY DAMAGE OR ANYTHING NOTABLE UNDERNEATH THE VEHICLE.

4/21/2021

Last year (2021), I purchased an Equalizer weight distribution hitch (manufactured by Progress Mfg Inc., Fastway Trailer Products, 353 South 1100 West, Provo, Utah 84601) when I bought my Grand Design Transcend Xplor camper trailer. The dealer sold me the 10,000 lb. hitch which was compatible with the 9,000 lb. GVWR trailer. Recently, (July, 2022) while pulling my camper into a campground site, the shank broke. It broke at the 90 degree joint and the gusset also fractured. Fortunately, I was only creeping into the campsite, so the trailer dropped to the ground, but no damage was done to the vehicle or camper. Upon examining the failure, it appear that one of the welds was defective. In the picture (Broken Trailer Shank - 5) it is clear that the weld on the left side had no weld fusion to the adjoining component. It appears that this was a "cold weld" and was a major contributor to the subsequent failure of the remaining welds and gusset. With the bad weld, the other welds were constantly over-stressed, and subsequently failed during normal use. From the discoloration of this "cold weld" it is evident that this condition existed for some time prior to the final fracture of the remaining welds (which are shinny - final failure) and probably existed since manufacturing. The defective weld also shows signs of "undercut". These are clear signs of poor manufacturing workmanship and should be considered to be a major safety concern. This type of failure should never occur and could have had major safety consequences if the failure occurred while travelling at high speed on the highway.

8/26/2022

Muffler and exhaust pipes have gotten rusted. I only have 37k miles on it. Is this a defect from manufacturer? I have many other cars but not rust over 100k miles.

1/25/2023

The contact owns a 2020 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

3/28/2023

The contact owns a 2020 Ford Expedition. The contact stated that upon shifting into drive (D) after he had reversed, the rearview camera remained activated, then the screen turned black. The contact stated that the failure had been recurring while driving and had caused the infotainment system to become inoperable. The vehicle was taken to the dealer, where it was diagnosed that the Accessory Protocol Interface Module (APIM) had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 45,000.

9/26/2023

The contact owns a 2020 Ford Expedition. The contact stated that the front passenger’s side air conditioning tube was leaking fluid, causing the carpet on the front passenger’s side floor to become wet. The vehicle was taken to a local dealer where it was diagnosed but the results were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,185.

4/11/2024