2017 Ford Expedition Owner Complaints

TWO WEEKS AFTER PURCHASING MY CAR I ATTEMPTED TO START IT ONE MORNING. I GOT IN THE CAR AND PROCEEDED TO PUT MY FOOT ON THE BREAK PEDAL AND PUSH TO START. WHEN DOING THAT THE ENGINE DID NOT START AND THE LIGHTS WERE FLICKERING. I GOT OUT OF THE CAR TOOK THE KEY WITH ME AND THE LIGHTS STILL FLICKERED ON AND OFF. I HAD TO GET IT JUMPED TO TAKE IT TO SUN STARE FORD. WHO STATED NOTHING WAS WRONG WITH THE CAR. I ALSO HAVE ISSUES WITH THE PARKING AIDE. I WILL JUST BE DRIVING (STEETS OR HIGHWAYS) AND ALL OF A SUDDEN THE PARKING AIDE WILL GO OFF. I AM NO WHERE NEAR ANY CARS. IT DOES IT SPERATICALLY. IT SCARES ME AND NOW I AM NOT SURE IF WHEN THE SENSORS ON THE SIDE VIEW MIRRORS ARE ON IF THEY ARE CORRECT WHEN ATTEMPTING TO SWITCH LANES. I CAN'T TRUST THAT WHEN I AM BACKING UP OR PARKING WHAT THE SENSORS ARE BEEPING AT. THIS HAPPENS ALMOST EVERY TIME I DRIVE THE VEHICLE. AGAIN I TOOK THE CARE TO SUN STARE FORD AND AGAIN NO RESOLUTION AND NO EXPLANATION. JUST LAUGHED AND SAID I DON'T KNOW.

12/16/2017

REAR WIDOW DEFROSTER TERMINAL FELL OFF OF RIGHT SIDE OF REAR GLASS, CREST FORD OF FLATROCK MICHIGAN REPLACED REAR GLASS ON 12/26/2017 UNDER WARRANTY. ON 01/28/2019 THE REAR WINDOW DEFROSTER TERMINAL FELL OF THE RIGHT SIDE OF THAT REAR GLASS AFTER13 MONTHS OF USE, AT THAT TIME I WAS OVER MY 36,000 MILE WARRANTY AND CONTACTED CREST FORD LOOKING FOR SOME HELP WITH THIS ISSUE. CREST FORD CONTACTED ME ABOUT A WEEK LATER AND STATED FORD MOTOR WOULD NOT COVER THE REPAIR. ON 03/01/2019 I APPEALED THIS DIRECTLY TO THE FORD MOTOR CO. CUSTOMER SERVICE AND WAS TOLD THEY WOULD NOT REPLACE THE GLASS AGAIN. ON 03/05/2015 I HAD A LOCAL GLASS SHOP REPLACE THE REAR WINDOW AT A COST OF $262.00. I FEEL THAT THIS IS A SAFETY ISSUE AND WANT TO KNOW IF THIS IS COMMON WITH THIS VEHICLE AND IS THERE ANY COMPLAINTS ABOUT THIS WITH FORD VEHICLES. ALSO I WOULD LIKE FORD MOTOR COMPANY TO REIMBURSE ME THE $262.00 DOLLARS I SPENT ON THE NEW REAR GLASS. WAS DRIVING VEHICLE BOTH TIMES WHEN THE TERMINAL FELL OFF THE GLASS, FIRST TIME THE DEFROSTER HAD JUST TURNED OFF AND THE SECOND TIME IT WAS ON.

3/6/2019

AFTER DRIVING IN MODERATE RAIN FOR 15 MILES AND THEN BRAKING IN MODERATE RAIN, A LOUD GRINDING NOISE WAS HEARD, BRAKE PEDAL BECAME HARD AND NO BRAKING ACTION WAS AVAILABLE. I WAS ABLE TO SAFELY GET THE VEHICLE TO THE SHOULDER AND COME TO A TOP USING UPHILL GRADE OF THE ROAD WAY. THE VEHICLE WAS TAKEN TO THE WOODHOUSE FORD DEALERSHIP IN BLAIR, NE. BRAKE MESSAGE LIGHT WAS ON. THE SERVICE TECHNICIAN WROTE THE FOLLOWING: "USIND IDS FOUND CODE C109D-20 AS THE ONLY CODE STORED. PERFORMED VACUUM SYSTEM CHECKS. CHECKED FOR LEAKS THROUGH LINES, PASSED. TESTED VACUUM SUPPLY FROM INTAKE AT IDLE, ABOUT 19". TESTED VACUUM FROM VACUUM PUMP, FOUND VACUUM PUMP TO INTERMIT FAIL TO PRODUCE VACUUM. HOISTED VEHICLE, REMOVED AND REPLACED VACUUM PUMP. REASSEMBLED VACUUM LINES AND ROA TESTED VEHICLE TO VERIFY REPAIR. POST ROAD TEST VEHICLE BRAKE SYSTEM FUNCTIONS PROPERLY AT THIS TIME WITH NORMAL PEDAL FEEL."

3/19/2018

BELOW PLEASE FIND MY ACCOUNT OF A VERY FRIGHTENING EVENT THAT TOOK PLACE WHEN MY 2017 FORD EXPEDITION MALFUNCTIONED. IN LATE AUGUST, 2018 WE WERE ON VACATION IN SEATTLE, WA., VISITING MY SON AND HIS FAMILY. FIVE OF US WERE IN MY EXPEDITION AND MY SON WAS DRIVING. WE PULLED UP TO PARK BY HIS HOUSE ON A STEEP ROAD. HE PUT THE VEHICLE INTO PARK, APPLIED THE PARKING BRAKE, REMOVED THE KEYS, AND PROCEEDED TO GET OUT. THERE WERE THREE ADULTS AND TWO CHILDREN (AGES 7 AND 4). ALL THREE ADULTS GOT OUT AND WERE HELPING THE CHILDREN OUT WHEN THE CAR ROLLED FORWARD ON ITS OWN. I WAS OUT OF THE VEHICLE ON THE PASSENGER SIDE. I TRIED TO HOLD THE DOOR HANDLE TO STOP THE VEHICLE FROM ROLLING BUT IT TOOK OFF. MY SON WHO WAS OUTSIDE OF THE VEHICLE ALSO REALIZED WHAT WAS HAPPENING, JUMPED BACK IN, AND APPLIED THE BRAKES TO STOP THE CAR. IT ROLLED ABOUT 12 FEET DOWNHILL BEFORE HE COULD STOP IT. THE TWO CHILDREN WERE STILL IN IT. THE STREET WAS ON A VERY STEEP INCLINE THAT I WOULD GUESS TO BE ABOUT 25 DEGREES. IF MY SON HAD NOT STOPPED THE CAR IT COULD HAVE ROLLED ABOUT 100 YARDS THROUGH TWO INTERSECTIONS AND INTO A HOUSE WITH THE TWO CHILDREN IN IT. I DON'T EVEN WANT TO THINK ABOUT WHAT COULD HAVE HAPPENED TO THEM. WE TOOK THE EXPEDITION TO A FORD DEALERSHIP IN SEATTLE (FORD OF KIRKLAND) TO GET IT CHECKED OUT. THEY STATED THAT THEY COULD NOT FIND ANYTHING WRONG. AFTER RETURNING HOME FROM VACATION, WE TOOK IT TO THE LOCAL DEALERSHIP (BOLTON FORD, LAKE CHARLES, LA. WHERE IT WAS PURCHASED NEW) AND THEY SAID THAT THEY COULD FIND NOTHING WRONG. WHAT DO I DO NOW? CAN FORD EXPLAIN WHAT HAPPENED AND REASSURE ME THAT IT WILL NOT HAPPEN AGAIN?

10/9/2018

VEHICLE LOST POWER WHILE DRIVING (IN MOTION) ON HIGHWAY. NO ENGINE POWER, LOSS OF STEERING CONTROL. ONLY 1,400 MILES ON VEHICLE FROM NEW. DEALER SERVICE INDICATED GROUND WIRE BROKE TO PCM POWER CONTROL MODULE. CAUSED FUSE 77 TO SHORT OPEN. *TR

1/9/2017

TRUCK HAS SMELLED LIKE EXHAUST DURING HARD ACCELERATION NUMEROUS TIMES. I HAVE HAD TO LOWER MY WINDOWS TO ALLOW IT TO ESCAPE.

7/31/2017

VEHICLE LOST POWER WHILE DRIVING (IN MOTION) ON HIGHWAY. NO ENGINE POWER, LOSS OF STEERING CONTROL. ONLY 1,400 MILES ON VEHICLE FROM NEW. DEALER SERVICE INDICATED GROUND WIRE BROKE TO PCM POWER CONTROL MODULE. CAUSED FUSE 77 TO SHORT OPEN. *TR

1/9/2017

VEHICLE WAS PULLED 3/4 INTO THE GARAGE WITH THE BACK WHEELS ON THE APPROACH OF THE DRIVEWAY. VEHICLE WAS PUT INTO PARK AND SHUT OFF. I RETURNED TO THE GARAGE 10 MINUTES LATER TO FIND THE VEHICLE HAD ROLLED DOWN THE DRIVEWAY, STRIKING A TREE CAUSING SIGNIFICANT DAMAGE. VEHICLE WAS FOUND TO BE IN PARK AND STARTED UP WITHOUT ANY PROBLEMS. IN THE LAST COUPLE OF DAYS I HAVE NOTICED INCONSISTENCY WITH THE VEHICLE'S SHIFTER WHEN PLACING IT IN PARK. I HAVE SEEN IT GET HUNG UP BETWEEN REVERSE AND PARK. THIS IS A BRAND NEW FLEET VEHICLE WITH 1049 CURRENT MILES. IT JUST WENT INTO SERVICE ON JULY 5TH.

7/24/2017

POWERED RUNNING BOARD CLOSED ON MY 5 YEAR OLD'S FOOT AS HE WAS ENTERING FROM THE PASSENGER SIDE REAR DOOR WITH BOTH DOORS OPEN ON PASSENGER SIDE. I HAD TO STAND ON THE PARTIALLY CLOSED BOARD AND APPLY PRESSURE TO EXTRACT MY SON'S FOOT. VEHICLE WAS PARKED IN A PARKING LOT WITH ENGINE IDLING.

8/31/2016

MERGING ONTO A FREEWAY, NO OTHER VEHICLES AHEAD, BEHIND OR BESIDE, THE DRIVER SIDE REAR WINDOW SPONTANEOUSLY SHATTERED. WAS GOING 60-65MPH AT THE TIME. NO OUTSIDE FACTORS AROUND TO CAUSE THE GLASS BREAK. NO FOREIGN OBJECT FOUND IN VEHICLE. FORD REFUSING TO INVESTIGATE ROOT CAUSE. FORD'S STANCE IS AN EXTERNAL FACTOR CAUSED THE BREAK UNLESS MORE PEOPLE COME FORWARD WITH SAME COMPLAINT. WOULD NOT INSPECT TILTING HINGE MECHANISM FOR THE BROKEN WINDOW, INSPECT OTHER INTACT WINDOWS OR DO ANY OTHER INSPECTION THAT I REQUESTED. WAS TOLD THAT THE ONLY THING THEY DID WAS TAKE PHOTOS AND DETERMINED THAT BECAUSE GLASS WAS IN THE VEHICLE THAT IT WAS NOT THEIR PROBLEM. BOTH DEALERSHIP AND FORD'S CUSTOMER CARE HOTLINE WILL ENTERTAIN THE IDEA OF INSPECTING THE VEHICLE OR RESEARCHING THE BATCH OF THE GLASS MANUFACTURER FOR ROOT CAUSE. I HAD ONLY OWNED THE VEHICLE FOR 6 DAYS AT THE TIME. VEHICLE HAD 738 MILES WHEN PURCHASED. APPROXIMATELY 1000 TOTAL MILES ON THE VEHICLE AT THE TIME OF THE WINDOW BREAK. PHOTOS WERE TAKEN ONCE VEHICLE COULD BE STOPPED IN A SAFE SPOT. DROVE APPROX 27 MILES ON THE HIGHWAY AFTER THE BREAK BEFORE STOPPING. PHOTO 3826 SHOWS GLASS BEFORE HAVING TO MAKE A SHARP LEFT U-TURN THAT ALLOWED MUCH OF THE GLASS SITTING ON THE SIDE LEDGE TO FALL INSIDE THE CARGO AREA OF THE VEHICLE. OTHER PICTURES TAKEN AFTER TAKING THE U-TURN.

6/7/2017

ON TWO SEPARATE OCCASIONS (10/22/17 AND 10/27/17) VEHICLE LOST POWER WHILE DRIVING ON FREEWAY, AND "CHECK SERVICE MANUAL" WARNING APPEARED ON DASH. VEHICLE HAD TO BE STOPPED ON FREEWAY AND THEN RESTARTED IN ORDER TO PROCEED. SERVICED BY DEALER; ELECTONIC THROTTLE BODY DETERMINED TO BE DEFECTIVE, AND REPLACED.

10/27/2017

2017 FORD EXPEDITION. CAR WAS RUNNING NORMAL, CRUISING AT 45MPH ON CITY STREET, THEN UNEXPECTED LOSS OF THROTTLE, CAUSING IMMEDIATE DECELERATION. ACCELERATOR NO LONGER RESPONDING TO INPUT. WRENCH LIGHT CAME ON; HAD TO COAST TO A STOP WITH TRAFFIC COMING FAST BEHIND ME. SHUT OFF CAR AND RESTARTED IT, AND WAS ABLE TO DRIVE IT TO THE DEALERSHIP. DEALER REPLACED FAULTY ELECTRONIC THROTTLE BODY.

5/10/2018

The contact owns a 2017 Ford Expedition. The contact stated while driving 65 MPH, the A/C turned off independently. The A/C failed to turn on until the contact inadvertently touched a wire underneath the dashboard. There was no warning light illuminated. The vehicle was taken to an independent mechanic where the blower motor resistor was replaced; however, the failure persisted. The contact stated that the A/C was stuck on high and would not turn off or turn down. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) and associated the recall with the failure; however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000. Parts distribution disconnect.

9/7/2022

The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) and 22V150000 (Service Brakes, Hydraulic). The contact stated that while driving at undisclosed speeds, he noticed a burning odor throughout the vehicle and that the wiring harness would only operate if the wiring in the harness was pressed. Additionally, the contact stated that the blower motor failed, and the back-up camera was distorted and was inoperable. The system failed warning light illuminated. The contact also stated that the vehicle was taken to the dealer for the recall repairs however, a system update and control module was replaced with a temporary part but failed again. The vehicle was not repaired. The manufacture was notified of the failure and the contact was informed that parts were anticipated to be available by the fourth quarter of 2023. The failure mileage was approximately 60,000. VIN tool confirms parts not unavailable.

9/19/2022

The contact owns a 2017 Ford Expedition. The contact stated that while the vehicle was at an independent mechanic for an exhaust manifold leak, the mechanic informed her that the brake master cylinder was also leaking fluid. The independent mechanic replaced the brake master cylinder and brake booster. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was 91,818.

3/23/2022

The contact owns a 2017 Ford Expedition. The contact stated that while depressing the brake pedal to stop the vehicle, the pedal extended to the floor causing the stopping distance to be extended. The brake fluid warning light was illuminated. After adding brake fluid to the vehicle, moments later the warning light illuminated again. The contact stated there was no evidence of a brake fluid leak. The cause of the failure was not determined. The manufacturer and local dealer were not yet contacted. After performing a VIN search, the contact became aware that the vehicle was not included in NHTSA Campaign Number: 22V150000 (Service Brakes, Hydraulic). The contact indicated that the vehicle had experienced the failure listed in the recall. The approximate failure mileage was 111,000.

6/2/2022

EXITING THE 215 NORTHBOUND, WE STOPPED AND PARKED AT A STORE. WHILE PARKED THE INDICATOR LIGHT CAME ON FOR LOW TIRE PRESSURE. I DID NOT PAY THAT MUCH ATTENTION BECAUSE THE CAR INDICATOR LIGHT HAS COME ON BEFORE AND THE CAR HAD RECENTLY HAD ITS ROUTINE MAINTENANCE CHECK. WHEN DRIVING WAS RESUMED THE CAR BEGAN TO WOBBLE. ASSUMING WE HAD A FLAT, WE ATTEMPTED TO DRIVE TO A MORE ILLUMINATED AREA TO INSPECT THE CAR AND CALL ROAD SIDE SERVICES. THE CAR AT THIS POINT WAS BEGINNING TO DECELERATE ALMOST TO A STOP SO I INCHED CAR ONTO AN UNPAVED AREA. I ASSUMED THE CAR'S SLOWING AND STOPPING ON ITS OWN WAS A SAFETY FEATURE. AS I PULLED TO THE SIDE OF AN UNPAVED CITY ROAD, I HAD MY FOOT ON THE BRAKE BUT NOT IN THE PARKING GEAR. THE CAR WAS STATIONARY AS MY SISTER EXITED THE CAR AND TO INSPECT THE TIRES. THE RIGHT REAR PASSENGER TIRE WAS FULLY DEFLATED. MY TWO DAUGHTERS WERE ABOUT TO GET OUT OF THE CAR SO HAD UNFASTENED THEIR SEATBELTS. THIS IS WHEN THE CAR MADE A QUICK SUDDEN JERK FORWARD, I PRESSED MY FOOT ON BRAKE TO MAKE SURE THE CAR WAS AT A COMPLETE STOP AND THAT WAS WHEN IT FELT LIKE A FORCE HAD PUSHED THE CAR TO TOP SPEED, AN SUDDEN UNINTENDED AND FORCEFUL ACCELERATION. I ATTEMPTED TO BRAKE BUT I HAD NO CONTROL. I WAS TRYING TO AVOID HITTING THE POLE, BUT ALSO HAD NO CONTROL OVER THE STEERING WHEEL. THE CAR COLLIDED WITH A WATER VALVE/POLE AND CHAIN LINK FENCE AT TOP SPEED.

1/12/2020

During a recent routine mileage based tire rotation and balance at an independent service center , the technician had difficulty placing the socket onto the lug nuts to remove them. He had to tap the socket wrench with a hammer to get the socket onto the nut. Tech illustrated where the lug nuts had swollen and he had seen this on other Ford vehicles. This factory lug nut is a 2-part assembly and swells over time to the point where a standard and factory supplied socket on the vehicle would not work properly if there was a situation where the tire needed to be changed .ie.. a flat on the side of the highway. This vehicle is less than 5 yrs. old... I purchased a complete new set of 24 lug nuts before leaving. A true safety issue of one being able to use the vehicle equipment to safely remove and replace a tire without concern over whether the socket will fit the lug nuts AND removing the lug nuts from the socket. I have opened a case with Ford.

6/2/2021

VEHICLE LOST POWER WHILE DRIVING (IN MOTION) ON HIGHWAY. NO ENGINE POWER, LOSS OF STEERING CONTROL. ONLY 1,400 MILES ON VEHICLE FROM NEW. DEALER SERVICE INDICATED GROUND WIRE BROKE TO PCM POWER CONTROL MODULE. CAUSED FUSE 77 TO SHORT OPEN. *TR

1/9/2017

VEHICLE WILL COUNTER STEER CAUSING LANE CHANGES, INCREASED STEERING EFFORT, RANDOM CHANGES IN DIRECTION OF TRAVEL. DRIFTS TO BOTH LEFT AND RIGHT WITH NO WARNING OR NOTICE. THIS APPEARS MORE NOTICEABLE AT LOWER TO MID SPEEDS 25-60. ITS AS IF IT'S COMPENSATING FOR A DRIFT OR IRREGULAR ROAD SURFACE BUT IT OCCURS ON FLAT LEVEL SURFACES. THIS IS AN ONGOING PROBLEM THAT THE DEALERSHIP CANNOT SEEM TO REMEDY AFTER THREE VISITS.

10/9/2018

TL* THE CONTACT LEASED A 2017 FORD EXPEDITION. WHILE ATTEMPTING TO PARK THE VEHICLE WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE BEGAN TO ACCELERATE INDEPENDENTLY AND CRASHED INTO A TREE. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A CONCUSSION, LACERATIONS TO THE LEFT SHIN, AND BAD BRUISES TO THE RIGHT SIDE OF THE NECK AND SHOULDER. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED FROM THE SCENE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 25,600.

5/15/2017

LAST WEEK, MY 2017 FORD EXPEDITION EXPERIENCED A SITUATION WHERE WHILE DRIVING THE VEHICLE SUDDENLY STOPPED RUNNING. I WAS FORCED TO COAST OVER TO THE SIDE OF THE ROAD WHEN THIS HAPPENED, AS THE ENGINE WAS RUNNING BUT MY ACCELERATOR PEDAL WAS NOT OPERATING AND THE VEHICLE WOULD NOT MOVE. FORTUNATELY, AFTER SHUTTING THE VEHICLE OFF, I WAS ABLE TO RESTART IT AND CONTINUE DRIVING. IN THE SPACE OF 24 HOURS THIS HAPPENED SIX (6) TIMES. AFTER THE SIXTH OCCURRENCE, I DROVE TO THE FORD DEALERSHIP AND THEY DIAGNOSED THE ISSUE AS A THROTTLE BODY AND MOTOR.

8/28/2018

VEHICLE IN MOTION ON HIGHWAY WHEN VEHICLE COLLIDED WITH VEHICLE IN FROM AIRBAG DID NOT DEPLOY AND SEATBELT DID NOT RETRACT

6/30/2018

I WAS TURNING LEFT IN AN INTERSECTION GOING ABOUT 5-10 MPH, A CAR RAN A LIGHT AND HIT THE PASSENGER SIDE AT A SPEED OF APPROXIMATELY 50 MPH. THE BACK DOOR, FRONT DOOR, AND FRONT PANEL WERE AFFECTED. THE FRONT WHEEL FELL OFF. MY VEHICLE WAS MOVED SIDEWAYS ABOUT 10+ FEET. NO AIRBAGS DEPLOYED. I WOULD EXPECT THE PASSENGER SIDE AIRBAGS TO HAVE BEEN DEPLOYED EVEN THOUGH NO ONE WAS IN THAT SEAT. PLEASE PROVIDE INFORMATION. THANK YOU.

7/3/2018

TOTAL BRAKE FAILURE WHILE BACKING UP , ALMOST HIT ANOTHER VEHICLE, SHIFTED TO FORWARD TO AVOID ACCIDENT , LOSS OF BRAKE FLUID IN MASTER CYLINDER TO BRAKE BOOSTER. EXACT SYMPTOMS AS RECALL 20S31 WITH 2014 TO 2017 F150. THE EXPEDITION IS ON AF150 CHASSIS . ACCORDING TO DEALER NOT UNDER RECALL BUT PROBABLY SHOULD BE. OUT OF WARRANTY. REPAIRED ON MY DIME. REPLACED MASTER CYLINDER AND CLEANED BOOSTER. VEHICLE WAS IN MOTION AT TIME OF INCIDENT. JUST GLAD I WASN'T ON THE BOAT RAMP OR HIGHWAY

5/1/2021

Wife started car. Pushed on the brake to put it in gear. Brake pedal went to floor. Checked master cylinder. Cylinder was completely empty. Brake fluid leaked past seals in master cylinder into the brake booster, then got sucked into engine and burned. No warning lights came on at all.. Luckily wife was at the pool down the road from our house when it happened. She drove 5 mph back to the house. A four year car should not have a faulty brake master cylinder. Master cylinders should last for at least 10 years. Ford has a major problem brewing.

6/14/2021

TL* THE CONTACT OWNS A 2017 FORD EXPEDITION. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO FOR MAINTENANCE HOWEVER, IT WAS DIFFICULT TO REMOVE THE LUG NUTS. THE CONTACT STATED THAT THE LUG NUTS WERE SWOLLEN. THE LUG NUTS WERE REMOVED AND REPLACED WITH A NEW IMPROVED SET OF LUG NUTS. GREEN FORD (3800 W WENDOVER AVE, GREENSBORO, NC 27407, (336) 292-8310) WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE LUG NUTS WERE NOT COVERED UNDER WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.

7/22/2020

When I recently got tires rotated my vendor (not the car manufacturer) informed me there are known problems with lug nuts on Ford Expeditions; that apparently something about two-layer metal causing swelling and difficulty for tire repair shops to effectively remove them which causes (to a degree) stripping of them. Tire shop employee informed me and also showed me the result after they rotated and you can tell there is an issue.

7/25/2021

STARTED VEHICLE 2017 FORD EXPEDITION EL LIMITED IN MORNING 9/19/20 IDLE VERY HEAVY ENGINE SHOOK VIOLENTLY NO THROTTLE AT ALL PLACED GAS PEDAL TO FLOOR NOTHING. RAN DIAGNOSTICS CAME BACK AS P2112 THROTTLE ACTUATOR CONTROL STUCK CLOSED. UNPLUGGED WIRING ERASED CODE. AND WORKED FINE. I DROVE IT 4 MILES THROTTLE STUCK CLOSED WHILE DRIVING THROUGH BUSY INTERSECTION. PULLED OFF TO SIDE. UNPLUGGED SENSOR AGAIN AND CAR LIMPED BACK HOME TOP SPEED 40MPH. NO WARNING SIGNS PREVIOUS TO THIS AND MY WARRANTY JUST EXPIRED 2,000 MILES AGO. VEHICLE HAS 102,000 MILES ON IT. THIS IS A MANUFACTURER'S DEFECT AND COULD HAVE ENDED VERY BADLY. VEHICLE DASH NOW HAS CHECK ENGINE LIGHT WITH A WRENCH ALSO.

9/20/2020

WHILE DRIVING THE 2017 EXPEDITION EL ON A LOCAL STREET, THE ENGINE SUFFERED AN EXTREME REDUCTION IN POWER AND LIMITED SPEED TO ONLY 5 MPH. AFTER TAKING THE VEHICLE INTO THE DEALER, IT WAS DETERMINED THE IT WAS A FAILURE OF THE THROTTLE BODY.

10/7/2020

September 2021 vehicle back up camera not functioning properly and loud knocking noise coming from rear interior. Video display is cloudy and not Capturing rear outside picture at all

2/23/2022

Back up camera- works intermittently. It becomes blurry, fuzzy, multi colored lines, and sometimes goes blank. Can cause issues with backing into a pedestrian or other obstacle. It has not been reproduced or confirmed by dealer because of intermittent frequency. Has not been inspected either due to intermittent frequency. Took it to dealer to have it looked at, they said there was nothing they could do because of no recall issued on that specific vehicle.

2/25/2022

MIDDLE ROW PASSENGER SEAT THAT CAN FOLD AND FLIP FORWARD IS LOOSE. BRACKET THAT ATTACHES TO FLOOR OF VEHICLE APPEARS TO BE LOOSE CAUSING SEAT TO ROCK SIGNIFICANTLY. DEALERSHIP CLAIMS NOTHING WRONG WITH THE MOUNTING SYSTEM.

5/9/2019

BOTH FRONT SEATS HAVE RECLINED BY THEMSELVES WHEN GETTING IN THE VEHICLE.

10/2/2019

PROBLEM OCCURRED WHEN VEHICLE WAS IN MOTION AND STOPPED. A/C BLOWER MOTOR STOPPED WORKING AFTER 2.5-3 YEARS. WHEN GOING TO CHECK, AREA WAS EXTREMELY HOT TO THE TOUCH. TOOK TO DEALER AND THEY REPLACED THE BLOWER MOTOR. SEEMS TO ME THAT THIS SHOULDN'T OCCUR ON SUCH A YOUNG VEHICLE (UNDER 55K). COULD HAVE STARTED A FIRE. ADDITIONALLY, THE REAR A/C UNIT OVER THE 3RD ROW SEAT WENT BAD. TOTAL COST TO REPAIR $1300.

2/25/2020

FRONT BLOWER MOTOR WORKING INTERMITTENTLY WHILE IN MOTION AS WELL AS STATIONARY. WIRE WAS HOT TO TOUCH.

9/6/2020

THE LOW BEAM HEADLIGHTS ONLY REACH OUT ABOUT TWO VEHICLE LENGTHS. I'VE HAD IT BACK TO FORD ON FOUR DIFFERENT OCCASIONS BUT THEY SAY THEY CAN'T DO ANYTHING ABOUT IT. I'VE REPLACED THE BULBS WITH ONES THAT ARE SUPPOSED TO REACH OUT AN ADDITIONAL 120 FEET BUT THEY ARE JUST AS BAD.

9/29/2017

THE HEADLIGHTS ARE NOT BRIGHT ENOUGH TO LIGHT UP THE ROAD, YOU HAVE TO USE THE BRIGHTS WHICH IS UNKIND FOR ONCOMING TRAFFIC.

10/14/2020

THE PASSENGER SIDE SEATING POSITION DOESN'T HAVE A SEATING BELT WARNING SYSTEM. A CONCERN FOR MY 85 YEAR OLD IN-LAWS WHO ARE CURRENTLY LEASING THE VEHICLE AND ASSUMED THIS FEATURE EXISTED ON THE VEHICLE. ACCORDING TO TITLE 49 CFR 571.208 SECTION 4.1.1.2 (B) VEHICLES SHOULD HAVE FRONT SEAT WARNING SYSTEMS. FORD HAS BEEN CONTACTED BUT DON'T SEEM CONCERNED AND SAID THE VEHICLE JUST DOESN'T COME WITH IT.

5/2/2018

VEHICLE IN MOTION ON HIGHWAY WHEN VEHICLE COLLIDED WITH VEHICLE IN FROM AIRBAG DID NOT DEPLOY AND SEATBELT DID NOT RETRACT

6/30/2018

AS I WAS DRIVING DOWN I-29 AT 5:00 SUNDAY MORNING WITH MY WIFE AND 4 CHILDREN A TRUCK PASSED ME. IT WAS 4 DEGREES OUTSIDE, BUT THE SALT THAT THE STATE HAD PUT ON THE ROAD WAS MELTING THE SNOW ALONG THE ROAD CAUSING THE ROAD TO BE WET WITH SALTY WATER. AS THE SEMI PASSED US, IT SPRAYED THE SALT MIXTURE ONTO OUR FRONT WINDSHIELD. I LOST VISION OF THE INTERSTATE, SO I HIT THE WIPER FLUID LEVER. NOTHING CAME OUT, SO I TRIED IT AGAIN. AGAIN NOTHING HAPPENED. I COULD HEAR THE MOTOR RUNNING BUT NOTHING WAS COMING OUT. WITHOUT BEING ABLE TO SEE, I HAD TO SLOW MY VEHICLE AND PULL OFF THE ROAD WITHOUT BEING SURE WHAT I WAS PULLING ON. I COULDN'T SEE ANYTHING OUT OF THE FRONT WINDOW. WE HAD 2 HOURS LEFT TO DRIVE AND THE ROAD DIDN'T LOOK TO BE ANY DRYER AHEAD OF US. WE HAD TO STOP AT SEVERAL GAS STATIONS ALONG THE ROUTE JUST TO WASH THE DIRT FROM OUR FRONT WINDOW, BUT IF WE WERE PASSED BY ANYTHING WE HAD TO MAKE SURE TO BE AWARE OF THE FACT THAT I COULD LOOSE COMPLETE VISION OF THE ROADWAY AHEAD OF US. OUR REAR WIPER FLUID WOULDN'T WORK EITHER. THE TEMP GOT TO 10 THAT DAY. MY WIPER FLUID NEVER DID WORK. ONLY AFTER IT SAT IN THE GARAGE FOR 2 HOURS WOULD IT EVEN WORK. SO I DECIDED TO GO DRIVE AND SEE HOW LONG IT WOULD WORK FOR, 20 MINUTES BEFORE IT STOPPED. IT WAS 10 DEGREES WHEN I TESTED IT. SO TODAY I CALLED MY DEALERSHIP, SIOUX CITY FORD. I WAS TOLD THAT I WOULD HAVE TO GO BUY DIFFERENT WASHER FLUID. I ASKED THEM IF THEY USED TO DIFFERENT WASHER FLUID IN THE SYSTEM AND THAT I WOULD HAVE TO DRAIN OUT THE OLD STUFF AND PUT NEW STUFF IN IT. I JUST HAD MY CAR IN FOR AN OIL CHANGE AND THEY USED THE CHEEP STUFF. THE LADY ON THE PHONE SAID THAT IS ALL THEY HAVE, AND THAT IF I REQUEST THEM TO USE ANYTHING DIFFERENT, WE WOULD HAVE TO BUY OUR OWN AND EITHER BRING IT IN, OR FILL IT OURSELVES. WE WERE GOING 75 WHEN I LOST COMPLETE VISION OF THE ROAD WITH NO WAY TO CLEAN MY WINDOW.

3/4/2019

REAR WIDOW DEFROSTER TERMINAL FELL OFF OF RIGHT SIDE OF REAR GLASS, CREST FORD OF FLATROCK MICHIGAN REPLACED REAR GLASS ON 12/26/2017 UNDER WARRANTY. ON 01/28/2019 THE REAR WINDOW DEFROSTER TERMINAL FELL OF THE RIGHT SIDE OF THAT REAR GLASS AFTER13 MONTHS OF USE, AT THAT TIME I WAS OVER MY 36,000 MILE WARRANTY AND CONTACTED CREST FORD LOOKING FOR SOME HELP WITH THIS ISSUE. CREST FORD CONTACTED ME ABOUT A WEEK LATER AND STATED FORD MOTOR WOULD NOT COVER THE REPAIR. ON 03/01/2019 I APPEALED THIS DIRECTLY TO THE FORD MOTOR CO. CUSTOMER SERVICE AND WAS TOLD THEY WOULD NOT REPLACE THE GLASS AGAIN. ON 03/05/2015 I HAD A LOCAL GLASS SHOP REPLACE THE REAR WINDOW AT A COST OF $262.00. I FEEL THAT THIS IS A SAFETY ISSUE AND WANT TO KNOW IF THIS IS COMMON WITH THIS VEHICLE AND IS THERE ANY COMPLAINTS ABOUT THIS WITH FORD VEHICLES. ALSO I WOULD LIKE FORD MOTOR COMPANY TO REIMBURSE ME THE $262.00 DOLLARS I SPENT ON THE NEW REAR GLASS. WAS DRIVING VEHICLE BOTH TIMES WHEN THE TERMINAL FELL OFF THE GLASS, FIRST TIME THE DEFROSTER HAD JUST TURNED OFF AND THE SECOND TIME IT WAS ON.

3/6/2019

Exhaust manifold bolts are breaking causing an exhaust leak and poor emissions. This is a known problem with the eco-boost motor many complaints, Ford does have an update they know the problem is exists and they will not repair it when the car is slightly out of warranty.

10/11/2021

The contact owns a 2017 Ford Expedition. The contact stated while starting the vehicle, he heard an abnormal noise. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer however, the mechanic was unable to diagnose the failure and the contact was advised to replace the exhaust system. The vehicle was not repaired and continued to experience the failure. The contact took the vehicle to an independent mechanic and was also informed that exhaust system needed to be replaced. The vehicle was repaired but continued to experience the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.

9/19/2022

TWO WEEKS AFTER PURCHASING MY CAR I ATTEMPTED TO START IT ONE MORNING. I GOT IN THE CAR AND PROCEEDED TO PUT MY FOOT ON THE BREAK PEDAL AND PUSH TO START. WHEN DOING THAT THE ENGINE DID NOT START AND THE LIGHTS WERE FLICKERING. I GOT OUT OF THE CAR TOOK THE KEY WITH ME AND THE LIGHTS STILL FLICKERED ON AND OFF. I HAD TO GET IT JUMPED TO TAKE IT TO SUN STARE FORD. WHO STATED NOTHING WAS WRONG WITH THE CAR. I ALSO HAVE ISSUES WITH THE PARKING AIDE. I WILL JUST BE DRIVING (STEETS OR HIGHWAYS) AND ALL OF A SUDDEN THE PARKING AIDE WILL GO OFF. I AM NO WHERE NEAR ANY CARS. IT DOES IT SPERATICALLY. IT SCARES ME AND NOW I AM NOT SURE IF WHEN THE SENSORS ON THE SIDE VIEW MIRRORS ARE ON IF THEY ARE CORRECT WHEN ATTEMPTING TO SWITCH LANES. I CAN'T TRUST THAT WHEN I AM BACKING UP OR PARKING WHAT THE SENSORS ARE BEEPING AT. THIS HAPPENS ALMOST EVERY TIME I DRIVE THE VEHICLE. AGAIN I TOOK THE CARE TO SUN STARE FORD AND AGAIN NO RESOLUTION AND NO EXPLANATION. JUST LAUGHED AND SAID I DON'T KNOW.

12/16/2017

TL* THE CONTACT OWNED A 2017 FORD EXPEDITION. WHILE THE CONTACT'S SPOUSE WAS DRIVING 40 MPH, THE FRONT DRIVER'S SIDE RIM EXPLODED WITHOUT WARNING. THE EXPLOSION CAUSED FRAGMENTS TO PERFORATE THE AIR BAG SENSORS. THE DRIVER AND PASSENGER IN THE VEHICLE WERE STRUCK BY FLYING DEBRIS, WHICH CAME UP FROM UNDER THE HOOD OF THE VEHICLE. THE DRIVER WAS RENDERED UNCONSCIOUS FROM THE IMPACT. THE VEHICLE THEN VEERED OFF THE ROADWAY AND CRASHED INTO A UTILITY POLE. THE DRIVER AND FOUR OTHER PASSENGERS IN THE VEHICLE SUSTAINED CONCUSSIONS THAT REQUIRED MEDICAL ATTENTION. THE CONTACT WAS UNSURE IF A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD AND DEEMED DESTROYED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.

1/11/2019

TL* THE CONTACT OWNS A 2017 FORD EXPEDITION. THE CONTACT STATED THAT THE DRIVER'S DOOR FREQUENTLY OPENED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THURBY'S RIVERSIDE FORD (4497 NATIONAL PIKE, MARKLEYSBURG, PA 15459, (800) 531-3303) WHERE IT WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V652000 (LATCHES/LOCKS/LINKAGES), WHICH APPLIED TO THE 2015 FORD F-150. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 5,000.

12/20/2019

WHILE GETTING ON INTERSTATE MY 2017 EXPEDITION EL 4X4 WAS SHIFTING AND COMING UP TO HIGHWAY SPEED , WHEN IT SEEMED TO RUN ROUGH AND FELT LIKE IT MISSED A SHIFT. I LET OFF GAS PEDAL, ENGINE ROUGHNESS TEMPORARILY WENT AWAY. NOW I'M GETTING CLOSER TO GETTING ON HIGHWAY , APPLIED GAS AGAIN AND ENGINE GOT ROUGH RUNNING AGAIN AND TOOL SYMBOL APPEARED ON DASH . I LOST ALL ACCELERATION AND POWER TO WHEELS WHILE TRYING TO ENTER AN INTERSTATE. VERY DANGEROUS AND LIFE THREATENING IF I DID NOT HAVE A LONG SHOULDER TO PULL OFF ON. PULLED OVER STOPPED ENGINE. LET SIT FOR 5 OR SO MINS. STARTED UP AND TOOL SYMBOL WAS GONE. GOT ON HIGHWAY UP TO SPEED THIS TIME THEN SAME THING HAPPENED AGAIN. ROUGH RUNNING , LOST ALL POWER TO WHEELS, TOOL SYMBOL APPEARED AGAIN BUT GOT THE CHECK ENGINE LIGHT THIS TIME. LUCKILY I WAS PASSING AN EXIT AND HAD TIME TO GET OFF INTERSTATE 77 BEFORE I GOT RUN OVER FROM BEHIND. STOPPED N RESTARTED. GOT TRUCK TO MY MECHANIC AND THEY PULLED A THROTTLE BODY CODE ON THE TRUCK. I HAD THEM RESET CODE TO SEE IF IT HAPPENS AGAIN BECAUSE I HAVE AN ALLY EXTENDED WARRANTY WHICH WE'LL SEE HOW USING THAT GOES. I AM DRIVING TRUCK WITH LESS ISSUES TRYING TO GET CODE TO APPEAR AGAIN TO TAKE TO DEALER FOR A FIX. HAVE GOTTEN THE TOOL LIGHT TO COME ON 2X BUT NO CHECK ENGINE YET.

7/8/2020

TL* THE CONTACT OWNS A 2017 FORD EXPEDITION EQUIPPED WITH COOPER TIRES, TIRE LINE: EVOLUTION H/T, TIRE SIZE: 275/65/R18, DOT NUMBER(S): UTYJ1J94120, UTYJ1J93720, UTYJ1J93320. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21T002000 (TIRES). DISCOUNT TIRE (7920 W BELL RD, GLENDALE, AZ 85308) WAS MADE AWARE OF THE ISSUE HOWEVER, THE CONTACT'S WIFE WAS INFORMED THAT THE TIRES WERE NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

4/22/2021

The rear shocks/struts have each failed twice so far. I have had both replaced once, and the rear passenger side replaced through Ford. I am being told by El Cajon Ford the rear driver's side needs to be replaced again (and the passenger side also because they are supposed to be changed at the same time. I have the Platinum warranty for Ford, which covers the MacPherson Strut (which is what my vehicle has on the rear, it does not have individual shocks). I have had the vehicle less than 4 years, and am looking at putting the 5th set of shocks on the vehicle. For clarification, the MacPherson strut has a shock as part of its assembly. It is not a separate unit, it is a component of the MacPherson strut.

7/23/2021

Rear-view cameras It is available for inspection. It has been reproduced by Gullo Ford dealership in Conroe, TX. They finally replaced it in 2020 but it continues to black out monthly for periods of time. As far as I know only the dealer has looked at it. No warning it just goes black or distorted. Invoices, letter to Ford, etc. available but I don't know how to upload. Continuing problems we have had with the [XXX] back-up camera and why its not covered now by warranty. Over the 42 months from basically inception we have had the truck up there at least 6 times to have it looked at and repaired, it still goes off for weeks at a time even though they said they replaced it the last time. Well it still doesn't work. The rear-view cameras have been out of service probably 25% of the time we have owned it (42 months). To me, this is a major safety issue. We are grandparents with alot of kids in neighborhood. You can't see out the back of an Expedition clearly without the camera. We also see Ford has recalled your 2020 similar models for the same problem. The rear-cameras are not working now. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

8/10/2021

The contact owns a 2017 Ford Expedition. The contact stated that moisture would leak into all four doors of his vehicle after inclement. Due to the failure, the doors were unable to unlock or open during the winter as moisture would freeze in between the doors. The dealer was initially notified of the failure and referred him to the manufacturer for assistance. The manufacturer was notified of the failure and referred him to NHTSA to file a complaint. The vehicle had yet to be repaired. The failure mileage was approximately 19,000

8/24/2021

Backup camera is intermittently distorted. The AC fan goes off and you have to wiggle a connector under the passenger side dash to get it back on.

10/20/2021

The contact owns a 2017 Ford Expedition. The contact stated while accelerating the vehicle from a stop to approximately 30 MPH, the vehicle will shudder. The contact stated no warning light was illuminated. The contact stated that when the vehicle was parked it would begin to leak coolant. The contact said that the leaking had increased and was visibly pooling under the vehicle. The contact stated that additionally, the steering had begun to jerk to the left or right with no driver input. The contact had taken the vehicle to an independent mechanic where it was not diagnosed. The mechanic could not determine where the leak was coming from. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.

8/16/2022

Recalls fixed 11/15/2022 on my 2017 Ford Expedition. I purchased in March 2018 After picking up my Ford from WINNER Ford, Dover DE yesterday 11/15/2022 I realized my backup Camera screen is fuzzy, the stopped working before I even left the premises. In 2022 Ford recalled Expedition Backup Carmera camera with distorted screens but not for 2017. I have had 2 batteries. There has to be an electrical problem. My remote start stopped working in 0ctober 2022 after the recalls were fixed but my keyfob can still lock and unlock, my driver power seat does not move when started or turning off, my doors will not lock using the door buttons, when I open my drivers door there's and alarm as if there's a light on or a malfunction. Fordpass SYNC will not update to the system to newest version and my ForD. I have Ford connected service on my Ford Pass app.

11/16/2022

The contact owns a 2017 Ford Expedition. The contact stated that an independent mechanic informed her that the third brake light bulbs had burned out. Upon attempting to replace the brake light bulbs, the independent mechanic was unable to open the module due to the bulbs melting inside the housing. The independent mechanic informed the contact that the failure could have potentially led to a fire and referred the contact to the manufacturer for assistance. The vehicle was repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure but offered no assistance and referred the contact to the NHTSA hotline. The failure mileage was unknown.

12/27/2022