2012 Chrysler Town and Country Owner Complaints

MY HUSBAND AND I PURCHASED A 2012 CHRYSLER TOWN & COUNTRY TOURING VAN ON 8/4/2012 AT YOUR DEALERSHIP. VIN [XXX]. THIS IS OUR 6TH OR 7TH CHRYSLER/DODGE VAN. ON FEBRUARY 7, 2013 AS I WAS APPROACHING THE CVS DRUG STORE SIDE PARKING LOT IN PLYMOUTH WITH MY RIGHT FOOT ON THE BRAKE THE VAN SUDDENLY ACCELERATED AND WENT OVER THE SIDEWALK AND CONTACTED THE BUILDING. THE RESULT WAS SUBSTANTIAL DAMAGE TO THE FRONT END OF THE CAR, $5734.90 AND SOME CRACKED RIBS, BRUISED BREAST BONE AND WHIP LASH LIKE INJURY TO MY NECK. I WAS TAKEN TO THE EMERGENCY ROOM AT PLYMOUTH HOSPITAL BY THE PLYMOUTH FIRE & RESCUE. THEY TOOK X-RAYS AND A CT SCAN. THE PLYMOUTH POLICE INVESTIGATED THE ACCIDENT. THE CVS MANAGER SAID THERE WAS NO DAMAGE TO THE BUILDING. I AM VERY CONCERNED ABOUT WHAT HAPPENED. THIS ALL HAPPENED SO FAST. THE AIR BAGS DID NOT DEPLOY. I AM A GOOD SAFE DRIVER WITH NO MOVING VEHICLE VIOLATIONS. WE HAVE A 2007 CHRYSLER ASPEN PURCHASED NEW AT CARLSON MOTORS IN CONCORD AND A SIMILAR THING HAPPENED TO MY HUSBAND WHEN EXITING A STEEP DRIVEWAY ON WEST SHORE ROAD IN HEBRON. THE ASPEN SUDDENLY ACCELERATED FORWARD BUT SINCE HE WAS BRAKING TO GO DOWN THE STEEP DRIVEWAY, HE WAS ABLE TO STOP IT AND PUT IT INTO NEUTRAL. I FOLLOWED THE ASPEN MY HUSBAND WAS DRIVING DOWN I-93 TO CONCORD HOWEVER THE ASPEN ENGINE SUDDENLY QUIT JUST BEFORE THE SOUTHBOUND REST AREA. HE WAS ABLE TO MAKE IT INTO THE REST AREA AND CALLED FOR A TOW TRUCK TO FINISH THE TRIP TO CONCORD. CARLSON?S HAD THE CAR FOR 2 OR 3 DAYS AND SAID THEY REPLACED A COMPUTER COMPONENT UNDER THE ORIGINAL FACTORY WARRANTY. I AM VERY WORRIED THAT THERE IS SOMETHING THAT GOES WRONG WITH THE "FLY-BY-WIRE" ELECTRONIC ACCELERATOR ON THESE CARS. THINGS DO GO WRONG WITH COMPUTERS! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2/21/2013

OUR VEHICLE IS EQUIPPED WITH POWER OPENING AND CLOSING SIDE DOORS. MY FIVE-YEAR-OLD SON WAS OUTSIDE THE CAR, LEANING AGAINST THE CAR WITH THE PASSENGER SIDE DOOR OPEN AND HIS HAND AGAINST THE B PILLAR. MY WIFE, NOT KNOWING WHERE HIS HAND WAS, STARTED THE DOOR CLOSING USING THE POWER FEATURE. THE DOOR CLOSED AND LATCHED COMPLETELY, CRUSHING TWO FINGERS OF MY SON'S HAND IN THE PROCESS. THANKFULLY, THERE WERE NO BROKEN BONES AND ONLY MINOR INJURY, BUT THE DOOR DID NOT HESITATE TO CLOSE WHATSOEVER DESPITE THE OBSTRUCTION. UPON RETURNING HOME FROM THE EMERGENCY ROOM, I TESTED THE ANTI-PINCH SENSOR ON THE DOOR AS IT CLOSED USING A BLOCK OF WOOD. THE FORCE EXERTED ON THE BLOCK WAS SIGNIFICANT ENOUGH THAT I HAD TROUBLE HOLDING ON TO THE BLOCK AND WAS SURPRISED AT THE AMOUNT OF PRESSURE EXERTED. THE DOOR DID EVENTUALLY REVERSE, BUT ONLY AFTER CRUSHING THE BLOCK OF WOOD TO A DEPTH OF APPROXIMATELY 1/8 INCH. THE OBSTRUCTION SENSORS ARE COMPLETELY INSUFFICIENT TO AVOID INJURY. *TR

5/15/2013

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE APPROACHING A STOP, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE PCM NEEDED TO BE RE FLASHED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 24,900 AND THE CURRENT MILEAGE WAS 25,072.

3/13/2014

AS I WAS DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 70MPH, MY VEHICLE LOST ALL POWER. IT WAS SO ABRUPT THAT IT FELT AS IF I HAD BEEN REAR ENDED. I HAD NO POWER STEERING, AND ALL ELECTRICAL COMPONENTS OF MY VAN SHUT OFF. I ATTEMPTED TO STEER TOWARDS THE SHOULDER, AND MY VAN REGAINED POWER. THE DASH LIGHTS FLASHED TWICE AND THEN I HAD FULL POWER. THE VAN THEN AGAIN HAD ALL LIGHTS SHUT OFF AND IT SHUT OFF. THIS SECOND OCCURRENCE WAS QUICKER THAN THE FIRST, AND THE POWER FLASHED BACK ON AFTER A FEW SECONDS. I EXITED WITH THE VAN OFF THE HIGHWAY AND HAD IT TOWED. THE DEALERSHIP DROVE THE VEHICLE, BUT WAS UNABLE TO REPLICATE THE PROBLEM SO THEY COULD NOT REPAIR IT. THEY DO NOT KNOW WHY IT HAPPENED OR IF/WHEN IT WILL HAPPEN AGAIN, BUT THEY ARE UNWILLING TO PURCHASE THE CAR BACK FROM ME. *TR

4/8/2014

I RESERVED A 2012 TOWN AND COUNTRY IN AUGUST OF 2012,,, ( THEY SAID THAT WAY THE ONLY AUTO THAT THEY HAD ON THE LOT) FROM ENTERPRISE THAT HAD A DEFECT IN THE REAR WINDOW,,, I PICK UP THE CAR ON 9/24/2012 AND STOP FOR THE NIGHT IN GA,,, THAT NIGHT IT WENT DOWN TO 30 DEGREES.. I TURN ON THE REAR DEFROSTER AND THE WINDOW BLOW UP AS WE WERE HEADING NORTH ON I-75. THIS AUTO HAD A RECALL ON IT FOR THIS PROBLEM BY THE AUTO COMPANY BUT ENTERPRISE IS TRYING TO COLLECT,,,3 TO 4 EMAILS A DAY $312.00 IN TOP OF THE ~$500.00 I ALL READY PAID I BELIEVE THAT ENTERPRISE LEASES UNSAFE CARS TO SENIORS AND WHEN THEY ARE DAMAGE BECAUSE OF THE DEFECT ENTERPRISE CHARGES THEM AND GET MONEY FORM THE AUTO COMPANY ON TOP OF WHAT THEY CAN FORCE US SENIORS TO PAY>>>> *TR

12/3/2012

AUTOMATIC HEADLIGHTS TURN OFF WHEN DRIVING. IT HAS HAPPENED TWICE NOW. IF DRIVER DOESN'T REACT QUICKLY AND TURN LIGHTS FROM AUTOMATIC ON TO MANUAL ON THERE COULD BE AN ACCIDENT. *TR

3/14/2014

HEADLAMPS ARE EXTREAMLY HIGH OFF ROAD WHEN ON HIGH BEAM. CHRYSLER TELLS ME THERE IS NO FIX IT IS A SINGLE UNIT SYSTEM AND IN ORDER TO LOWER THE HIGH BEAMS THEY ALSO WILL LOWER LOW BEAMS. WHEN THEY ADJ HIGH BEAMS I LOSE MY LOW BEAMS AND THEY ARE SO LOW I HAVE NO NIGHT VISION ON LOW BEAM THEY STOP ABOUT 35 FEET IN FRONT OF THE VEHICLE AND GO NO FARTHER DUE TO THEM BEING ADJUSTED EXTREAMLY LOW. I CAN NOT DRIVE THE VEHICLE AT NIGHT TIME. THE DEALER AGREES WITH ME THAT THE HEADLAMPS ARE OUT OF ADJUSTMENT AND THAT THEY HAVE HAD 5/6 NEW CARS OWNER COMPLAIN ABOUT THE HEADLAMPS BUT THERE IS NOTHING THEY CAN DO ABOUT IT. THEY ADVISED ME THE HEADLAMPS ARE HIGHT AND AT FIVE FEETS FROM THE VEHICAL THEY THEY TEST 12" HIGH SO AT 100 FEET THEY ARE IN THE TREES..... THE VEHICAL IS UNSAFE TO DRIVE AT NIGHT I HAVE BEEN TOLD THERE IS NOTHING THAT CAN BE DONE. I HAVE HAD THIS VEHICLE TO TWO DEALERSHIPS FOR A TOTAL OF 3 TIMES AND THE HEADLAMPS ARE STILL UNSAFE AT THIS TIME. *TR

10/1/2012

I WAS DRIVING ON JOHN R RD. IN TROY, MI AT APPROXIMATELY 5:45 P.M. ON 12/19/13 WHEN MY HEADLIGHTS THAT WERE SET ON AUTO SUDDENLY WENT OUT AND STAYED OFF. IT WAS TOTALLY DARK AT THAT TIME. THE LIGHTS DID WORK MANUALLY. I HAVE HAD MULTIPLE INCIDENTS SINCE THAN INCLUDING ONE AT 70 MPH ON THE EXPRESSWAY. PRIOR TO THIS I HAVE HAD A LOT OF IRREGULAR PROBLEMS WITH THE AUTOMATIC LIGHTS TURNING ON. I HAVE TAKEN THE CAR TO THE DEALER BUT THEY HAVE BEEN UNABLE TO DETERMINE THE PROBLEM. *TR

2/17/2014

THE BRAKE LIGHTS ON THE DRIVERS SIDE FAILED. THESE LIGHTS ARE LED LIGHTS AND MEANT TO LAST THE LIFE OF THE VEHICLE. THEY CANNOT BE CHANGED LIKE A STANDARD BRAKE LIGHT. THIS IS A SAFETY HAZARD WHEN STOPPING OR DRIVING AT NIGHT. *TR

12/25/2013

THIS CAR WAS A NEW PURCHASE, AND ALREADY HAD 5000 MILES ON IT. ( IT WAS A DEMO CAR AT DEALERSHIP). AFTER 17K MILES ( 22K TOTAL), BRAKES STARTED SMELLING OF BURNING PARTS. WHEN I HAD TO STOP AT AN INTERSECTION, CAR SIMPLY WOULD NOT STOP. THANKFULLY, THERE WAS NO ACCIDENT OR INJURIES. CHRYSLER MENTIONS THAT THIS WAS DUE TO DRIVING HABIT, AND WILL NOT TAKE ANY RESPONSIBILITY. I HAVE BEEN DRIVING FOR 18 YEARS IN TOTAL, AND NEVER HAD THIS ISSUE IN ANY OF MY OTHER CARS. *TR

6/27/2014

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN & COUNTRY EQUIPPED WITH KUMHO SOLUS KH25 TIRES, SIZE 235/60/16 (N/A). THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE TPMS WARNING LIGHT ILLUMINATED, INDICATING THAT THE AIR PRESSURE FOR EACH OF THE FOUR TIRES WAS TOO LOW. THE CONTACT STATED THAT THE TPMS LIGHT WOULD ILLUMINATE EVERY THREE DAYS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. AFTER DIAGNOSIS, THEY ADVISED HIM THAT THEY WERE UNABLE TO LOCATE A FAILURE BUT THEY WOULD ADD NITROGEN TO ALL FOUR TIRES. A FEW DAYS AFTER HAVING THE NITROGEN ADDED TO THE TIRES, THE FAILURE RECURRED. THE MANUFACTURER WAS LATER CONTACTED BUT THE CONTACT WAS UNABLE TO SPEAK WITH ANYONE DIRECTLY. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 11,000. THE TIRE FAILURE MILEAGE WAS UNKNOWN. UPDATED 12/31/12 *BF UPDATED 1/4/2013*JS

11/19/2012

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY EQUIPPED WITH KUMHO SOLUS KH25 TIRES, SIZE 235-60 R16. THE CONTACT STATED THAT THE FRONT TIRES WERE CRACKED IN THE TREAD. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 25,500. THE DOT AND VIN WAS UNAVAILABLE.

1/7/2014

OUR VEHICLE IS EQUIPPED WITH POWER OPENING AND CLOSING SIDE DOORS. MY FIVE-YEAR-OLD SON WAS OUTSIDE THE CAR, LEANING AGAINST THE CAR WITH THE PASSENGER SIDE DOOR OPEN AND HIS HAND AGAINST THE B PILLAR. MY WIFE, NOT KNOWING WHERE HIS HAND WAS, STARTED THE DOOR CLOSING USING THE POWER FEATURE. THE DOOR CLOSED AND LATCHED COMPLETELY, CRUSHING TWO FINGERS OF MY SON'S HAND IN THE PROCESS. THANKFULLY, THERE WERE NO BROKEN BONES AND ONLY MINOR INJURY, BUT THE DOOR DID NOT HESITATE TO CLOSE WHATSOEVER DESPITE THE OBSTRUCTION. UPON RETURNING HOME FROM THE EMERGENCY ROOM, I TESTED THE ANTI-PINCH SENSOR ON THE DOOR AS IT CLOSED USING A BLOCK OF WOOD. THE FORCE EXERTED ON THE BLOCK WAS SIGNIFICANT ENOUGH THAT I HAD TROUBLE HOLDING ON TO THE BLOCK AND WAS SURPRISED AT THE AMOUNT OF PRESSURE EXERTED. THE DOOR DID EVENTUALLY REVERSE, BUT ONLY AFTER CRUSHING THE BLOCK OF WOOD TO A DEPTH OF APPROXIMATELY 1/8 INCH. THE OBSTRUCTION SENSORS ARE COMPLETELY INSUFFICIENT TO AVOID INJURY. *TR

5/15/2013

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHENEVER ACCESSING THE POWER LIFTGATE WITH THE KEY FOB, THE DOOR WOULD CLOSE ABRUPTLY. THE CONTACT SUSTAINED A BRUISE TO THE RIGHT LEG BECAUSE OF THE DOOR FAILURE. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V191000 (EQUIPMENT) HOWEVER, THE CONTACT'S VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

10/24/2013

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE CHECK FUEL CAP WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR INSPECTION AND WAS ADVISED THAT A RODENT HAD EATEN THROUGH THE FUEL LINE AND THE FUEL TANK WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE CHECK ENGINE LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL AFTER THE REPAIRS. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THEY THEN STATED THAT THE FUEL TANK WOULD NEED TO BE REPLACED A SECOND TIME BECAUSE RODENTS HAD ONCE AGAIN EATEN THROUGH THE FUEL LINES. THE VEHICLE WAS NOT FURTHER REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,800.

9/25/2012

I WORK AT A USED CAR DEALERSHIP WE HAVE HAD 3 TOWN AND COUNTRY MINIVANS WITH A 3.6 LITER ENGINE WHERE THE FUEL FEED LINE COMES OFF THE FUEL RAIL WE HAVE CKD WITH CHRYSLER AND NO RECALLS YET. *TR

12/3/2013

MY HUSBAND AND I PURCHASED A 2012 CHRYSLER TOWN & COUNTRY TOURING VAN ON 8/4/2012 AT YOUR DEALERSHIP. VIN [XXX]. THIS IS OUR 6TH OR 7TH CHRYSLER/DODGE VAN. ON FEBRUARY 7, 2013 AS I WAS APPROACHING THE CVS DRUG STORE SIDE PARKING LOT IN PLYMOUTH WITH MY RIGHT FOOT ON THE BRAKE THE VAN SUDDENLY ACCELERATED AND WENT OVER THE SIDEWALK AND CONTACTED THE BUILDING. THE RESULT WAS SUBSTANTIAL DAMAGE TO THE FRONT END OF THE CAR, $5734.90 AND SOME CRACKED RIBS, BRUISED BREAST BONE AND WHIP LASH LIKE INJURY TO MY NECK. I WAS TAKEN TO THE EMERGENCY ROOM AT PLYMOUTH HOSPITAL BY THE PLYMOUTH FIRE & RESCUE. THEY TOOK X-RAYS AND A CT SCAN. THE PLYMOUTH POLICE INVESTIGATED THE ACCIDENT. THE CVS MANAGER SAID THERE WAS NO DAMAGE TO THE BUILDING. I AM VERY CONCERNED ABOUT WHAT HAPPENED. THIS ALL HAPPENED SO FAST. THE AIR BAGS DID NOT DEPLOY. I AM A GOOD SAFE DRIVER WITH NO MOVING VEHICLE VIOLATIONS. WE HAVE A 2007 CHRYSLER ASPEN PURCHASED NEW AT CARLSON MOTORS IN CONCORD AND A SIMILAR THING HAPPENED TO MY HUSBAND WHEN EXITING A STEEP DRIVEWAY ON WEST SHORE ROAD IN HEBRON. THE ASPEN SUDDENLY ACCELERATED FORWARD BUT SINCE HE WAS BRAKING TO GO DOWN THE STEEP DRIVEWAY, HE WAS ABLE TO STOP IT AND PUT IT INTO NEUTRAL. I FOLLOWED THE ASPEN MY HUSBAND WAS DRIVING DOWN I-93 TO CONCORD HOWEVER THE ASPEN ENGINE SUDDENLY QUIT JUST BEFORE THE SOUTHBOUND REST AREA. HE WAS ABLE TO MAKE IT INTO THE REST AREA AND CALLED FOR A TOW TRUCK TO FINISH THE TRIP TO CONCORD. CARLSON?S HAD THE CAR FOR 2 OR 3 DAYS AND SAID THEY REPLACED A COMPUTER COMPONENT UNDER THE ORIGINAL FACTORY WARRANTY. I AM VERY WORRIED THAT THERE IS SOMETHING THAT GOES WRONG WITH THE "FLY-BY-WIRE" ELECTRONIC ACCELERATOR ON THESE CARS. THINGS DO GO WRONG WITH COMPUTERS! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2/21/2013

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADVISED THAT THE FAILURE WAS COULD NOT BE DIAGNOSED. THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS FOR THE SAME FAILURE BUT THE DEALER COULD NEVER DETERMINE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 9,279. UPDATED 5/17/13 *CN THE CONSUMER STATED THE VEHICLE WAS TAKEN TO 3 DIFFERENT DEALERS NONE OF WHICH WERE ABLE TO REPAIR THE FAILURE. UPDATED 06/3/2013 *JS

2/21/2013

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE ERRONEOUSLY ACCELERATED. THE CONTACT ALSO MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.

9/16/2013

AS I WAS DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 70MPH, MY VEHICLE LOST ALL POWER. IT WAS SO ABRUPT THAT IT FELT AS IF I HAD BEEN REAR ENDED. I HAD NO POWER STEERING, AND ALL ELECTRICAL COMPONENTS OF MY VAN SHUT OFF. I ATTEMPTED TO STEER TOWARDS THE SHOULDER, AND MY VAN REGAINED POWER. THE DASH LIGHTS FLASHED TWICE AND THEN I HAD FULL POWER. THE VAN THEN AGAIN HAD ALL LIGHTS SHUT OFF AND IT SHUT OFF. THIS SECOND OCCURRENCE WAS QUICKER THAN THE FIRST, AND THE POWER FLASHED BACK ON AFTER A FEW SECONDS. I EXITED WITH THE VAN OFF THE HIGHWAY AND HAD IT TOWED. THE DEALERSHIP DROVE THE VEHICLE, BUT WAS UNABLE TO REPLICATE THE PROBLEM SO THEY COULD NOT REPAIR IT. THEY DO NOT KNOW WHY IT HAPPENED OR IF/WHEN IT WILL HAPPEN AGAIN, BUT THEY ARE UNWILLING TO PURCHASE THE CAR BACK FROM ME. *TR

4/8/2014

THE REAR DRIVER SLIDING DOOR OPENS AND SHUTS WITH LOUD CLICKING NOISE, TRIES TO SHUT ON PASSENGERS AS THEY ENTER, MY CHILD RIDES IN THE SEAT AND THE DOOR DIDNT SHUT ALL THE WAY AS I DROVE DOWN THE ROAD NOT REALIZING THIS UNTIL I STOPPED AND NOTICED DOOR WAS NOT SHUT ALL THE WAY, HAD SMALL GAP IN THE DOOR WAY, NO ALARMS OR ANYTHING WENT OFF TELLING ME THE DOOR WAS STILL OPEN, THIS PUT MY CHILDS LIFE IN DANGER, HAD THE VEHICLE TO DEALER SEVERAL TIMES WHERE IT WAS PURCHASED AND THEY CANT FIND WHERE PROBLEM IS COMING FROM.

4/7/2014

I FIRST BROUGHT MY T&C INTO THE DEALER IMMEDIATELY FOLLOWING THE NOTICE TO GET THE WORK DONE IN FARMINGTON, MI. UPON ARRIVAL THEY HAD NO PARTS AND ESSENTIALLY, SO THEY DISCONNECTED THE WINDOWS AND I HAVE NOT HEARD A PEEP SINCE. I CALLED IN JULY TO GET THE WORK DONE -- NO PARTS FROM CHRYSLER AT DEALER. I MOVED TO CA AND STOPPED AT DEALER TO GET WARRANTY WORK ON ENGINE IN DALY CITY AND ASKED THEM TO COMPLETE THE WORK. THEY SAID THAT THEY HAVE NOT RECEIVED PARTS YET. THIS HAS BEEN ONGOING FOR ALMOST A YEAR NOW AND IS COMPLETELY UNACCEPTABLE. I WOULD LIKE SOME RECOURSE. *TR

1/15/2015

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING 25 MPH WITH A PASSENGER SEATED IN THE SECOND ROW PASSENGER SEAT. THAT PASSENGER ACTIVATED THE LEVER WHICH WOULD FOLD DOWN THE SECOND ROW SEATING AND BECAME STUCK BETWEEN THE SEATS AS THEY WERE FOLDING. THE CONTACT STOPPED THE VEHICLE AND REMOVED THE PASSENGER THAT WAS STUCK BETWEEN THE SEATS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE UNABLE TO DIAGNOSE A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 500. UPDATED 04/11/12*LJ

3/12/2012

WHILE PARKED IN OUR DRIVEWAY, IGNOTION/ACCESSORY OFF, WITH THE 3RD ROW SEATS STOWED, AND THE SECOND ROW DOOR SWITCH DISABLED, MY WIFE AND I WERE ATTACHING AND ADJUSTING A CHILD SAFETY SEAT IN THE 2ND ROW RIGHT SIDE. OUR 2 YEAR OLD GRANDAUGHTER WAS PLAYING IN THE BACK, THE BACK DOOR WAS OPEN. I WENT IN THE HOUSE FOR A MOMENT, UPON RETURNING I LEARNED THAT OUR GRANDAUGHTER HAD GOTTEN PINNED BETWEEN A DEPLOYING LEFT SIDE THIRD ROW SEAT AND A SMALL COOLER WE HAD IN THE BACK OF THE VAN. MY WIFE HEARD HER SAY "HELP ME" AND WAS ABLE TO PULL HER OUT OF THE WAY. IF GRANDMA HAD NOT BEEN CLOSE ENOUGH TO EFFECT A RESCUE IT MAY HAVE BEEN CATASTROPHIC. THE SEAT JAMMED ITSELF AGAINST THE COOLER AND THE SECOND ROW SEAT. ONE LEG LOCKED INTO THE FLOOR THE OTHER WAS "PINNED" IN A FOLDED BACKWARD POSTION. THE SEAT WAS NOT SAFELY USABLE. I IMMEDIATELY CALLED CHRYSLER, I WAS TOLD I WOULD HEAR BACK, I HAVE NOT. IT WAS A SATURDAY AND I REALLY NEEDED THE SEAT TO BE USABLE. I WENT TO THE DEALER, MY SALES REP WAS ABLE TO PULL THE "PINNED" LEG BACK INTO POSITION (IT TOOK SIGNIFICANT APPLICATION OF STRENGTH), FOLLOWING WHICH, THE SEAT OPERATED NORMALLY. SINCE THAT OCCURANCE THERE HAVE BEEN TWO OCCURRANCES OF ACCIDENTAL 3RD ROW SEAT DEPLOYMENT WHILE LOADING OR UNLOADING THE VAN. THE CONTROLS ARE EASY TO BUMP WITH ONES ELBOW. THE SEATS DEPLOY UNDER FAR TOO GREAT OF FORCE TO BE SAFE. THERE IS NO LOCKOUT FOR THE CONTROLS. THERE IS NO "CANCEL". THE CONTROLS ARE ACTIVE WHEN THE VEHICLE IS IN PARK AND THE BACK DOOR IS OPEN. WHILE DEMONSTRATING THE PROBLEMS TO THE DEALER, THE RIGHT SIDE 3RD ROW SEAT DAMAGED ITSELF BEYOND SIMPLE REPAIR REQUIRING PARTS TO BE ORDERED. IT IS SCHEDULED FOR REPAIR. CHRYSLER MAINTAINS THAT THE SYSTEM IS SAFE. *TT

6/21/2012

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT HEARD A LOUD SCREECHING SOUND FROM UNDER THE VEHICLE. AFTER INSPECTING THE VEHICLE THE CONTACT NOTICED THAT THE FRONT PASSENGER SIDE TIE ROD DISCONNECTED AND THE OTHER THREE WHEELS WERE POINTING FORWARD. THE VEHICLE WAS TOWED TO THE DEALER, WHERE THE TECHNICIANS REPLACED THE TIE ROD. THEY ALSO ADVISED THAT A LUG NUT WAS NOT TIGHTENED CORRECTLY. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,766. UPDATED 04/10/12*LJ UPDATED 04/16/12

3/12/2012

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD MAKE A LOUD HOWLING NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE REAR PASSENGER SIDE WHEEL BEARING WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER: 12V141000 (SUSPENSION). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 44,000. *TR

3/7/2014

I LEASED A NEW VAN ON 5/10/12. IN THE SUMMER OF 2013 I WAS INFORMED BY INDEPENDENT TIRE COMPANY THAT MY TIRES WERE IN VERY BAD SHAPE, AND I WAS GOING TO NEED NEW ONES. I CONTACTED DEALERSHIP BECAUSE TIRES SHOULD NOT HAVE TO BE REPLACED AFTER 18,000 MILES. I WAS TOLD TO BRING VEHICLE IN AND THEY WOULD CHECK IT OUT. UNFORTUNATELY, I WORK FULL TIME AND WAS NOT ABLE TO TAKE CAR IN WITHOUT A LOANER VEHICLE (WHICH THEY WOULD NOT PROVIDE). WHEN WINTER HIT, THE TIRE ISSUE BECAME VERY NOTICEABLE, AS MY VEHICLE HAS NO TRACTION WHATSOEVER. WHEN I TOOK IT IN FOR AN OIL CHANGE I SPOKE WITH THE SERVICE GUY ABOUT IT. HE ENCOURAGED ME TO BRING IT IN AS SOON AS MY SCHEDULE ALLOWED IT. IN THE MEANTIME, I DID RESEARCH ON THESE TIRES AND FOUND MANY STORIES OF ABNORMAL WEAR AT A FRACTION OF THE LIFESPAN OF THE TIRE. I CONTACTED THE SERVICE DEPARTMENT AND WAS TOLD THEY WOULD NOT WARRANTY THE TIRES BECAUSE TIRES ARE EXCLUDED. MY NEIGHBOR HAD THE SAME PROBLEM WITH HIS TIRES AFTER 17,000 AND THE DEALERSHIP TOLD HIM THAT THEY WERE AWARE OF THE TIRES, BUT TO REPLACE THEM ON SO MANY VEHICLES WOULD BE TOO EXPENSIVE. *TR

2/5/2014

ENDURE 816 TIRES SAY THEY ARE RATED FOR SNOW. I HAVE THESE TIRES ON MY VAN IN A COLD WEATHER CLIMATE WITH SNOW AND ICE! I HAVE HAD THE VAN FOR TWO WEEKS AND I HAVE ALREADY MADE AN APPOINTMENT TO GET DIFFERENT TIRES AND IT IS NOT BECAUSE THERE IS NO TREAD LEFT ON THE ENDURE 816 TIRES THAT ARE ON THERE, IT IS BECAUSE THIS TIRE IS THE WORST TIRE IN SNOW AND ICE. ALL THE TIRE DOES IS SPIN ON A HILL AND YOU WILL DEFINITELY NOT GET UP YOUR DRIVEWAY WITH JUST A DUSTING OF SNOW! WHEN STOPPING OR TURNING THIS TIRE WILL JUST SLIDE AND IS NOT SAFE AT ALL. PLEASE DON'T TAKE MY WORD FOR IT, CHECK INTO OTHER SIMILAR COMPLAINTS AND YOU WILL SEE THAT THIS TIRE SHOULD HAVE A WARNING LABEL ON IT TO NOT USE IT IN SNOW OR ICE CONDITIONS. THIS TIRE IS A SAFETY HAZARD AND SHOULD BE PULLED OF THE SHELF IN COLD WEATHER CLIMATES. IF NOTHING IS DONE HERE I PLAN ON CALLING A NEWS STATION AND WE WILL SET UP A DRIVING COURSE TO TEST THESE TIRES SO THE WHOLE WORLD CAN SEE THE AMAZING RESULTS THAT YOU WOULDN'T BELIEVE. THESE TIRES WILL BE RESPONSIBLE FOR MANY ACCIDENTS AND NEED TO BE INVESTIGATED. THE TIRE NAME IS ENDURO 816 RUNWAYS 235/60/16. *TR

3/5/2014

2012 CHRYSLER TOWN & COUNTRY (RENTAL). CONSUMER WRITES IN REGARDS TO RENTAL VEHICLE SLIDING DOOR & PASSENGER SEATS MALFUNCTION. *SMD THE CONSUMER STATED THE SLIDING DOORS JUST BEHIND THE FRONT DOORS WERE ELECTRONICALLY OPERATED. THERE WERE 2 OCCASIONS WHERE THE CONSUMER'S HUSBAND AND A TEEN-AGED DRIVER INADVERTENTLY HAD THEIR HAND ON THE CAR FRAME, AND WHEN THE BUTTON WAS PUSHED TO CLOSE THE DOOR, IT DID NOT STOP, WHEN IT HIT THEIR HANDS. IT KEPT MOVING AND MASHED THEIR HANDS BETWEEN THE MOVING DOOR AND DOOR FRAME. THE INJURIES WERE NOT SEVERE. HOWEVER, A SAFETY SWITCH IS NEEDED TO STOP THE DOOR. A MUCH BIGGER PROBLEM, HOWEVER, WAS FOUND IN THE SECOND ROW OF THE SEAT, JUST BEHIND THE FRONT SEAT. THE CONSUMER STATED SHE AND HER HUSBAND WERE SITTING IN THE SEATS, AND DECIDED TO TAKE A NAP. WHEN SHE WENT TO RE-POSITION THE SEAT, TO ITS UPRIGHT POSITION, SHE TURNED SIDEWAYS TO PULL THE LEVER ON THE SIDE, BUT WHEN SHE PULLED IT, THE ENTIRE BACK REST ASSEMBLY SLAMMED HER FORWARD WITH CONSIDERABLE IMPACT. AT THE SAME TIME, THE HEAD REST ATOP THE BACK REST SLAMMED FORWARD WITH MUCH MORE IMPACT AND IT HIT HER IN THE BACK OF THE HEAD. *JB

4/9/2014

WHEN IT IS COLD AND ICY THE SLIDING DOORS ARE INOPERABLE, EITHER MANUALLY OR ELECTRONICALLY. IF YOU ARE OUTSIDE YOU CANNOT GET IN, IF YOU ARE INSIDE YOU ARE STUCK THERE UNLESS YOU ARE AGILE ENOUGH TO CRAWL OVER THE FRONT SEATS. HOPEFULLY IN AN ACCIDENT THE DOORS WOULD BREAK LOOSE. MY DEALER WAS UNABLE TO SUGGEST ANY RESOLUTION TO THE PROBLEM. *TR

4/18/2014

1 WEEK AFTER I BOUGHT MY VAN THE CAR STARTED VIBRATING WHEN THE VEHICLE WAS STOPPED (WAITING AT THE LIGHT). I WENT TO THE DEALER TO ASK THEM IF THERE WAS A RECALL FOR THIS PROBLEM THEY FIRST SAY THAT THERE WAS NO PROBLEM AND THEN I READ THAT THERE WAS A RECALL FOR SOME VEHICLES HAVING DEBRIS ON THE ENGINES, SO THEY REPLACED HALF OF THE HEADS IN THE ENGINE. THE VEHICLE STOPPED VIBRATING, BUT THEN I NOTICE THAT WHEN SPEEDING OR SLOWING DOWN THE VEHICLE DOES NOT RESPONDS TO THE CHANGE IN GEARS OR ISN?T ACCELERATING LIKE IT SHOULD. ALSO WHILE COMING TO A STOP THE TRANSMISSION WOULD NOT DOWNSHIFT CAUSING THE CAR TO LUNGE FORWARD. IT WOULD VIBRATE WHEN COMING TO STOP. *TR

6/1/2014

WHEN TRAVELING TO FLORIDA FROM BUFFALO, THE BATTERY LIGHT ON THE DASH CAME ON JUST OUTSIDE OF ORLANDO,FLORIDA. IT SLOWING STARTED TO AFFECT THE VEHICLE WITH THE TRANSMISSION NOT SHIFTING AND RESULTED IN THE ENGINE RUNNING AT 5000 RPM JUST TO MAINTAIN 55 MPH IN A CONSTRUCTION ZONE WITH NO PULL OFF TO SAFELY LEAVE THE HIGHWAY. THE BATTERY FINALLY DIED WHEN WE REACHED OUR DESTINATION AND IT WAS THE ALTERNATOR THAT HAD MALFUNCTIONED. THE TEMPERATURE THAT DAY WAS OVER 100 F. IT COULD HAVE CAUSED AN ACCIDENT HAD I NOT OVERWORKED THE ENGINE. *TR

10/18/2014

WE CONTACTED THE LOCAL DEALERSHIP IN JULY AND WERE TOLD THAT THEY WOULD CALL US WHEN THE PARTS TO FIX THE FAULTY WINDOW SWITCH ON THE DRIVER'S SIDE DOOR WERE RECEIVED. AS OF TODAY, THEY HAVE NOT RECEIVED THE PARTS. WE FEEL THAT 4 MONTHS IS TOO LONG TO WAIT FOR PARTS TO FIX A SAFETY RECALL ISSUE. *TR

10/17/2014

GOT A RECALL NOTICE IN SUMMERTIME 2014 REGARDING THE SWITCH FOR THE REAR WINDOWS. THAT IF WATER GOT DOWN INTO IT, IT COULD CATCH FIRE. WENT TO DEALER IN ROMEO, MI. I WAS TOLD THAT CHRYSLER DID NOT PROVIDE THEM WITH THE PART AND ASKED IF I WANTED IT HAVE IT DISCONNECTED FROM THE ELECTRICAL. I DECLINED. WENT TO GET MY OIL CHANGED AT A CLINTON TOWNSHIP DEALERSHIP ON DECEMBER 2014, REMEMBERING THAT THE RECALL WAS NEVER DEALT WITH, AND ASKED AGAIN. I WAS TOLD THE SAME EXACT THING. NO PART AVAILABLE; COULD HAVE IT DISCONNECTED. I AGAIN DECLINED. CAN'T UNDERSTAND WHY CHRYSLER BOTHERS TO SEND A NOTICE IF THEY ARE NOT GOING TO PROVIDE THE PART. LEGAL REASONS, I IMAGINE, NOT FOR CUSTOMER CARE. *TR

1/5/2015

BLIND SPOT MONITORING SYSTEM ILLUMINATES CONSTANTLY. SYSTEM HAS FAILED AND CAN NOT DETECT VEHICLES IN THE BLIND SPOT. UNABLE TO TURN OFF SYSTEM UNLESS PAYING FOR COSTLY REPAIR. LIGHTS AND CHIMES ARE DISTRACTING TO THE DRIVER AND COULD RESULT IN UNNECESSARY AVOIDANCE MANEUVERS. *TR

1/19/2015

I WAS DRIVING OUR TOWN AND COUNTRY VAN ON THE INTERSTATE AND WAS GOING TO CHANGE LANES TO MY LEFT. THE BLIND SPOT DETECTION DID NOT COME ON TO WARN ME THAT A CAR WAS THERE. ALMOST HIT THE OTHER CAR. THIS HAS HAPPENED MANY TIMES SINCE. ON 9-27-1014 DRIVING OUT OF THE DRIVEWAY AT OUR HOUSE THE BLIND SPOT DETECTION DID NOT PICK UP THE GARBAGE CAN ON THE SIDE OF THE DRIVE AND HIT THE CAN CAUSING $ 361.53 OF DAMAGE. TOLD CHRYSLER BUT THEY SAID NO RECALLS FOR THIS. NOW THE BLIND SPOT SYSTEM IS NOT WORKING AT ALL AND THE DASH IS DINGING ALL THE TIME. I SEE THERE WAS A RECALL FOR A 2009 TOWN AND COUNTRY VAN FOR THIS PROBLEM NO. J01. MANY PEOPLE ARE COMPLAINING ON THE INTERNET ABOUT THIS FIX COSTING $ 2,000 AT THE DEALER. SEEMS THERE SHOULD BE A RECALL FOR THIS 2012 VAN AS SAFETY HAS BEEN LOST AND CRASHES ARE EXPECTED TO HAPPEN. *TR

3/11/2015

I RESERVED A 2012 TOWN AND COUNTRY IN AUGUST OF 2012,,, ( THEY SAID THAT WAY THE ONLY AUTO THAT THEY HAD ON THE LOT) FROM ENTERPRISE THAT HAD A DEFECT IN THE REAR WINDOW,,, I PICK UP THE CAR ON 9/24/2012 AND STOP FOR THE NIGHT IN GA,,, THAT NIGHT IT WENT DOWN TO 30 DEGREES.. I TURN ON THE REAR DEFROSTER AND THE WINDOW BLOW UP AS WE WERE HEADING NORTH ON I-75. THIS AUTO HAD A RECALL ON IT FOR THIS PROBLEM BY THE AUTO COMPANY BUT ENTERPRISE IS TRYING TO COLLECT,,,3 TO 4 EMAILS A DAY $312.00 IN TOP OF THE ~$500.00 I ALL READY PAID I BELIEVE THAT ENTERPRISE LEASES UNSAFE CARS TO SENIORS AND WHEN THEY ARE DAMAGE BECAUSE OF THE DEFECT ENTERPRISE CHARGES THEM AND GET MONEY FORM THE AUTO COMPANY ON TOP OF WHAT THEY CAN FORCE US SENIORS TO PAY>>>> *TR

12/3/2012

BLIND SPOT INDICATOR FAILED. CONSTANT SERVICE REMINDER. TOOK IN FOR SERVICE. REPAIR COST IS $2,200.00, FAILED DUE TO ROAD DIRT, SALT, CORROSION, ETC. WARNING CANNOT BE TURNED OFF SINCE IT IS A SAFETY FEATURE. CANNOT SEE PARTS OF DASH DISPLAY WHILE THE WARNING IS ON. DISTRACTING TO DRIVER. SEEMS LIKE BAD ENGINEERING TO ME. IT'S NOT MUCH OF A SAFETY FEATURE IS IT CONSTANTLY BOTHERS THE DRIVER WHILE DRIVING. IF THE EXPENSE IS SO GREAT IT SHOULD WORK BETTER AND IF IT IS DISTRACTING THERE SHOULD BE A WAY TO TURN IT OFF SO THE DISTRACTION GOES AWAY. *TR

3/11/2014

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED HIS FOG LIGHTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DETERMINE WHAT CAUSED THE FAILURE BUT STATED THAT THE FOG LIGHTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 44,000, AND THE CURRENT MILEAGE WAS 44,500.

5/27/2014

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT BOTH FOG LIGHT LENS AND ATTACHED WIRING WERE BURNED. THERE WERE NO VISIBLE FLAMES. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 44,000. UPDATED 8/29/2017*CN

5/27/2014

2012 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO REAR BRAKE PROBLEMS. *SMD THE CONSUMER STATED THE PROBLEM WAS THE REAR BRAKES WEARING OUT BEFORE OR AT THE SAME TIME AS THE FRONT BRAKES. THE REAR CALIPERS FAILED AND CAUSED THE REAR PADS TO BECOME METAL-TO-METAL AND LOCKED UP THE ROTORS. *JB UPDATED 10/01/14

7/30/2014

2012 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE PROBLEMS. *SMD THE CONSUMER EXPERIENCED A HEAVY VIBRATION AND A ROARING SOUND, WHEN BRAKING FROM HIGHWAY SPEEDS. THE SERVICE DEPT. STATED THE ROTORS WERE OUT-OF-ROUND. THE SERVICE DEPT. RESURFACED THE FRONT AND REAR ROTORS. FOUR MONTHS LATER, THE CONSUMER EXPERIENCED THE SAME ISSUE WITH THE BRAKES. THE SERVICE DEPT. RESURFACED THE REAR ROTORS AND REPLACED THE REAR BRAKES. THREE MONTHS LATER, THE CONSUMER EXPERIENCED THE SAME BRAKE FAILURE. THE SERVICED RECOMMENDED ALL NEW ROTORS, FRONT AND BACK. HOWEVER, THE CONSUMER DECLINED THE REPAIR. THE SERVICE DEPT REPLACED THE ROTORS AT NO CHARGE, BUT THE CONSUMER HAD TO PAY FOR THE PARTS. *JB

8/13/2014

WHEN I START THE CAR IT WILL RUN FINE AND THEN THE IGNITION SWITCH WILL TURN OFF LEAVING ME WITH STEERING AND BRAKING POWER DEAD. SOMETIMES I WILL TRY TO START THE CAR AND IT WILL NOT START AND THE STARTER WILL JUST KEEP GOING SO THE ONLY WAY I CAN GET THE STARTER TO STOP IS TO PUT IT IN DRIVE. THIS HAS HAPPENED SEVERAL TIMES AND FORTUNATELY I WAS DRIVING AT LOW SPEED OR STOPPED. HAD IT HAPPENED AT HIGHER SPEEDS OR ON THE FREEWAY, IT COULD HAVE RESULTED IN A DEADLY CRASH. I TOOK IT INTO THE DEALER AND THEY SAID IT WAS A DEFECTIVE IGNITION SWITCH AND REPLACED THE SWITCH. SO FAR THE PROBLEM HAS NOT RECURRED. MY COMPLAINT IS ALSO THAT I HAVE ASKED THE DEALER AND CHRYSLER MOTORS FOR REIMBURSEMENT, $450.00 AND SO FAR THEY HAVE REFUSED BECAUSE IT WAS NOT AN ITEM ON THEIR RECALL LIST AND I WAS OUT OF WARRANTY ON MILEAGE. I KNOW THAT CHRYSLER HAS KNOWN ABOUT DEFECTIVE IGNITION SWITCHES FOR SEVERAL YEARS SO WHY HAVE THEY NOT NOTIFIED OWNERS. THIS IS A VERY DANGEROUS PROBLEM, LIKE GM HAD. *TR

10/13/2014

STEERING WHEEL DID NOT PROPERLY FUNCTION WITH THE FRONT WHEEL AXEL CAUSING A ACCIDENT ON 8/23/2014, IT WAS DIFFICULT STEERING ON RIGHT TURNS AND LEFT AND THE VEHICLE WOULD HAVE WIDE TURNS. *TR

10/27/2014

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT HEARD A LOUD SCREECHING SOUND FROM UNDER THE VEHICLE. AFTER INSPECTING THE VEHICLE THE CONTACT NOTICED THAT THE FRONT PASSENGER SIDE TIE ROD DISCONNECTED AND THE OTHER THREE WHEELS WERE POINTING FORWARD. THE VEHICLE WAS TOWED TO THE DEALER, WHERE THE TECHNICIANS REPLACED THE TIE ROD. THEY ALSO ADVISED THAT A LUG NUT WAS NOT TIGHTENED CORRECTLY. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,766. UPDATED 04/10/12*LJ UPDATED 04/16/12

3/12/2012

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT HEARD A LOUD SCREECHING SOUND FROM UNDER THE VEHICLE. AFTER INSPECTING THE VEHICLE THE CONTACT NOTICED THAT THE FRONT PASSENGER SIDE TIE ROD DISCONNECTED AND THE OTHER THREE WHEELS WERE POINTING FORWARD. THE VEHICLE WAS TOWED TO THE DEALER, WHERE THE TECHNICIANS REPLACED THE TIE ROD. THEY ALSO ADVISED THAT A LUG NUT WAS NOT TIGHTENED CORRECTLY. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,766. UPDATED 04/10/12*LJ UPDATED 04/16/12

3/12/2012

ON 4 OCCASIONS I WAS SITTING AT A STOP LIGHT AND HAD MY LEFT FOOT ON THE BRAKE PEDAL AND MY RIGHT FOOT RESTING IN THE GAS PEDAL.....SITTING JUST A FEW MOMENTS WHEN THE CAR SURGED FORWARD,IF I HAD NOT HAD MY FOOT ON THE BRAKE PEDAL I WOULD HAVE BEEN INTO THE CAR AHEAD OF ME....I LATTER TRIED TO REMAKE THE PROBLEM HAPPEN ,BUT THE ONLY THING WAS A HEAVY PULL AGAINST THE APPLIED BRAKES....THE PROBLEM WAS NOT A HEAVY PULL BUT A QUICK JERK LIKE A DOWN SHIFT......THE LOCAL CHRYSLER DEALER KNOWS OF NO PROBLEMS OF THIS TYPE,,,,BUT WHEN IT HAPPENS AGAIN THEY WILL CHECK IT OUT. *JS

3/21/2012

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN & COUNTRY EQUIPPED WITH KUMHO SOLUS KH25 TIRES, SIZE 235/60/16 (N/A). THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE TPMS WARNING LIGHT ILLUMINATED, INDICATING THAT THE AIR PRESSURE FOR EACH OF THE FOUR TIRES WAS TOO LOW. THE CONTACT STATED THAT THE TPMS LIGHT WOULD ILLUMINATE EVERY THREE DAYS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. AFTER DIAGNOSIS, THEY ADVISED HIM THAT THEY WERE UNABLE TO LOCATE A FAILURE BUT THEY WOULD ADD NITROGEN TO ALL FOUR TIRES. A FEW DAYS AFTER HAVING THE NITROGEN ADDED TO THE TIRES, THE FAILURE RECURRED. THE MANUFACTURER WAS LATER CONTACTED BUT THE CONTACT WAS UNABLE TO SPEAK WITH ANYONE DIRECTLY. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 11,000. THE TIRE FAILURE MILEAGE WAS UNKNOWN. UPDATED 12/31/12 *BF UPDATED 1/4/2013*JS

11/19/2012

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE BLIND SPOT INDICATOR FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE BLIND SPOT INDICATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 56,000. UPDATED 5/27/14*CN

4/11/2014

THE REAR-LIFTGATE OF OUR 2012 CHRYSLER TOWN & COUNTRY SLAMMED SHUT ON APRIL 11, 2014. THANKFULLY, WE WEREN'T UNDERNEATH IT AT THE TIME. BOTH STRUTS GAVE OUT AT THE SAME TIME. WE TOOK IT IN FOR SERVICE ON APRIL 12, 2014 AND I DESCRIBED TO THE SERVICE MANAGER HOW DANGEROUS THIS PROBLEM MIGHT BE, SHOULD SOMEONE BE UNDER THE LIFTGATE. THAT LIFTGATE IS 400 LBS., COMING DOWN RAPIDLY AND SLAMMING SHUT. HE NOTED THAT HE WOULD DISCUSS IT "UP HIS CHAIN" AT CHRYSLER AND ADVISED THAT I DISCUSS MY CONCERN WHEN I GET SURVEYED FROM MY SERVICE CALL. I'VE YET TO BE SURVEYED, SO HE PROVIDED ME WITH YOUR CONTACT INFORMATION. I AM FEARFUL THAT SOMEONE MAY GET SERIOUSLY HURT BY THIS SLAMMING LIFTGATE. FOR US, WE WILL NO LONGER WALK UNDERNEATH THE LIFTGATE AS IT IS RAISING UP, UNTIL IT IS FULLY OPEN AND STOPPED. *TR

5/15/2014

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE TURN SIGNAL INDICATORS ON THE SIDE MIRRORS FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE BLIND SPOT MODULE WAS BROKEN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE FAILURE. THE FAILURE MILEAGE WAS 50,400. THE CURRENT MILEAGE WAS 52,000. UPDATED 08/11/14*LJ UPDATED 08/12/2014 *JS

6/4/2014

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (VISIBILITY); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

8/22/2014

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE OPERATING THE VEHICLE WITH THE WINDSHIELD WIPER SWITCH IN THE OFF POSITION, THE WIPERS WOULD ERRONEOUSLY ACTIVATE AND THE INSTRUMENT PANEL LIGHTING FLASHED OFF AND ON. THE DEALER STATED THAT THE GROUND CABLE WAS FAULTY. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 37,000.

9/8/2014

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE PARKED, THE SLIDING DOORS INDEPENDENTLY OPENED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.

12/15/2014

I WAS DRIVING OUR TOWN AND COUNTRY VAN ON THE INTERSTATE AND WAS GOING TO CHANGE LANES TO MY LEFT. THE BLIND SPOT DETECTION DID NOT COME ON TO WARN ME THAT A CAR WAS THERE. ALMOST HIT THE OTHER CAR. THIS HAS HAPPENED MANY TIMES SINCE. ON 9-27-1014 DRIVING OUT OF THE DRIVEWAY AT OUR HOUSE THE BLIND SPOT DETECTION DID NOT PICK UP THE GARBAGE CAN ON THE SIDE OF THE DRIVE AND HIT THE CAN CAUSING $ 361.53 OF DAMAGE. TOLD CHRYSLER BUT THEY SAID NO RECALLS FOR THIS. NOW THE BLIND SPOT SYSTEM IS NOT WORKING AT ALL AND THE DASH IS DINGING ALL THE TIME. I SEE THERE WAS A RECALL FOR A 2009 TOWN AND COUNTRY VAN FOR THIS PROBLEM NO. J01. MANY PEOPLE ARE COMPLAINING ON THE INTERNET ABOUT THIS FIX COSTING $ 2,000 AT THE DEALER. SEEMS THERE SHOULD BE A RECALL FOR THIS 2012 VAN AS SAFETY HAS BEEN LOST AND CRASHES ARE EXPECTED TO HAPPEN. *TR

3/11/2015

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. AFTER THE EMERGENCY BRAKE WAS ENGAGED, THE CABLE FRACTURED. AS A RESULT, THE EMERGENCY BRAKE AND PARKING BRAKE BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,143.

3/30/2015

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 10 MPH, BOTH REAR WINDOWS RELEASED IN AN OPEN POSITION INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THEY DISENGAGED THE VENT WINDOW SWITCH. THE PART WAS UNAVAILABLE TO REPAIR THE VEHICLE ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

4/2/2015

THE BLIND SPOT DETECTION DOES NOT WORK AND IT IS A SAFETY ISSUE. *TR

4/13/2015

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT AN UNKNOWN SPEED, BOTH THE DRIVER AND PASSENGER SIDE BLIND SPOT DETECTION SIGNALS AND THE REVERSE CAMERA FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE CONTACT ALSO RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) IN JUNE OF 2014. AFTER CONTACTING THE DEALER, THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE FAILURE MILEAGE WAS 27,000.

4/17/2015

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE REMOVING THE CHILD SAFETY SEAT FROM THE VEHICLE, IT WAS DISCOVERED THAT THE REAR PASSENGER SEAT BELT RIPPED AND TORE FROM THE SAFETY SEAT BEING SECURED TO THE REAR SEAT. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 42,000.

4/27/2015