2011 Chrysler Town and Country Owner Complaints

MY WIFE AND I BOUGHT THE VAN AT A REAL GOOD PRICE OR SO WE THOUGHT ... SHE WOKE UP THIS MORNING TO GOTO WORK AFTER TAKING OUR SON TO DAYCARE... SHE STOPPED AT A CONVENIENT STORE AFTER DROPPING HIM OFF AND TURNED THE VAN OFF. WHEN SHE CAME BACK OUT AND TRIED TO CRANK IT , THE VAN DID NOTHING... THE INTERIOR LIGHTS WERE ON AND SO WAS THE RADIO.. THOUGHT IT WAS THE BATTERY BUT COME TO FIND OUT THE DEALERSHIP THAT WE BOUGHT IT FROM SAID IT WAS THE POWER MODULE AND THAT IT WAS AROUND FIVE TO EIGHT HUNDRED DOLLARS TO FIX.. WE HAVE ONLY HAD THE VAN FOR LESS THAN THREE MONTHS AND IT JUST SEEMS UNFAIR THAT THIS COULD HAPPEN THAT SOON. *TR

6/23/2011

MY CAR HAS A "PUSH BUTTON" ELECTRONIC KEY SENSING START SYSTEM. I PARKED MY CAR, RADIO RUNNING, TOOK MY KEY FROM CAR, LOCKED CAR. CAR KEEPS RUNNING INDEFINITELY EVEN THOUGH KEY IS NOT IN PROXIMITY TO IGNITION. IF A DRIVER TAKES HIS KEYS FROM THE CAR AND CAR IS IN "PARK", I THINK VEHICLE SHOULD SHUT DOWN AFTER AN APPROPRIATE TIME DELAY SUCH AS 15MINUTES. IF A PERSON DRIVES HIS CAR INTO A CLOSED ATTACHED GARAGE, LEAVES THE CAR WITH THE KEY BUT DOES NOT PUSH THE "OFF" BUTTON...THE CAR WILL RUN UNTIL OUT OF GAS. THIS IS A POTENTIAL HAZARD TO PEOPLE IN HOUSE AS EXHAUST FUMES WILL BUILD UP IN CLOSED GARAGE. CHRYSLER CAN PROGRAM THE ELECTRONICS TO STOP THE ENGINE AFTER 15 MIN, IF KEY HAS LEFT PROXIMITY OF IGNITION, AND CAR IS IN PARK. *TR

12/9/2011

I STARTED OUR 2011 CHRYSLER TOWN & COUNTRY, STEPPED ON THE PARKING BRAKE PEDAL TO RELEASE THE BRAKE. WHEN I GOT TO 65 M.P.H. THE HOOD STARTED SHAKING. I REALIZED THAT WHEN I RELEASED THE PARKING BRAKE THAT MY TOE MUST HAVE TRIPPED THE HOOD RELEASE LEVER. THIS IS A SAFETY DESIGN FLAW IN THAT THE HOOD RELEASE LEVER SHOULD NOT BE LOCATED DIRECTLY ABOVE THE PARKING BRAKE PEDAL. I CALLED THE CHRYSLER CUSTOMER ASSISTANCE CENTER AT 800-247-9753 TO REPORT THIS PROBLEM 7-6-2012. THE REFERENCE NUMBER IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

7/6/2012

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY TOURING. THE CONTACT WAS TRAVELING 55 MPH WHEN THE BRAKES WERE DEPRESSED AND THE VEHICLE STARTED TO SHAKE. THE VEHICLE ALSO FAILED TO STOP PROPERLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,000 AND THE CURRENT MILEAGE WAS 4,600.

7/31/2012

I WAS CLEANING MY WINDSHIELD ON THE VAN WHEN THE ENGINE SUDDENLY STARTED (WITHIN THE CLOSED GARAGE). APPARENTLY THE AUTOMATIC-START FUNCTION WAS TRIGGERED WHEN THE KEY-FOB REMOTE IN MY PANTS POCKET WAS INADVERTENTLY ACTIVATED WHEN I LEANED AGAINST THE CAR. THIS IS VERY SCARY! IF I HAD BEEN LEANING AGAINST SOMETHING INSIDE THE HOUSE, WOULD MY CAR HAVE BEEN RUNNING ALL NIGHT IN A CLOSED GARAGE ATTACHED TO MY HOUSE?. I HAVE OFTEN ACCIDENTALLY TRIGGERED OTHER FUNCTIONS (SUCH AS DOOR OPENING, DOOR LOCK, ETC.) WHEN WORKING AROUND THE HOUSE, BUT AUTOMATICALLY STARTING THE ENGINE IS ESPECIALLY TROUBLING! I BELIEVE THERE SHOULD BE A SEPARATE INTERLOCK SAFETY BUTTON LOCATED ON THE SIDE OF THE REMOTE KEY FOB SO AN ACCIDENTAL ENGINE START WOULD BE MUCH LESS LIKELY. *TR

10/8/2012

CAR DOES NOT RECOGNIZE KEYS AND HAS SHUT OFF WHILE DRIVING ON HIGHWAY. *TR

3/12/2013

TRANSMISSION MAKES NOISE AT 16MPH CHRYSLER IS AWARE OF THE NOISE. CHRYSLER STATES THAT THEY DO NOT HAVE "FIX" FOR IT AT THIS TIME. THIS IS NOT ACCEPTABLE TO ME AS A CUSTOMER OF CHRYSLER. THANK YOU. *KB

11/29/2011

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHEN SHIFTING INTO REVERSE, THE VEHICLE WOULD LUNGE ABNORMALLY BEFORE RESPONDING. BOTH THE DEALER AND THE MANUFACTURER WAS CONTACTED, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNAVAILABLE AND THE CURRENT MILEAGE WAS 9,000. THE VIN WAS UNAVAILABLE.

12/5/2011

ENGINE NOISE. COMPARED TO OUR OLD VAN, THE SOUNDS FROM THE NEW VAN ENGINE ARE LOUDER. I NOTICED WHEN WE BOUGHT THE 2011 VAN IN JANUARY, THAT IT DOES NOT HAVE A SOUND INSULATED HOOD. TODAY WHEN DRIVING A 2010 LOANER T&C - FROM THE LOCAL DEALER WHEN OUR TRANSMISSION WAS BEING SERVICED - THE 2010 HAS A PIECE OF INSULATION ON THE UNDERSIDE OF THE HOOD. THE 2011 MODEL DOES NOT HAVE THIS INSULATION AND IS NOISIER. IS THIS A COST CUTTING EFFORT? NOTHING LIKE TRYING TO PLEASE CUSTOMERS TO HELP FUTURE SALES. *TR

1/3/2012

I STARTED OUR 2011 CHRYSLER TOWN & COUNTRY, STEPPED ON THE PARKING BRAKE PEDAL TO RELEASE THE BRAKE. WHEN I GOT TO 65 M.P.H. THE HOOD STARTED SHAKING. I REALIZED THAT WHEN I RELEASED THE PARKING BRAKE THAT MY TOE MUST HAVE TRIPPED THE HOOD RELEASE LEVER. THIS IS A SAFETY DESIGN FLAW IN THAT THE HOOD RELEASE LEVER SHOULD NOT BE LOCATED DIRECTLY ABOVE THE PARKING BRAKE PEDAL. I CALLED THE CHRYSLER CUSTOMER ASSISTANCE CENTER AT 800-247-9753 TO REPORT THIS PROBLEM 7-6-2012. THE REFERENCE NUMBER IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

7/6/2012

THE FRONT PASSENGER SEAT BELT ALERT SYSTEM DOES NOT FUNCTION ON MY NEW 2011 CHRYSLER TOWN AND COUNTRY LIMITED. I HADN'T NOTICED THIS FACT UNTIL A PASSENGER COMMENTED IN SURPRISE THAT HER SEAT BELT WAS NOT FASTENED. THIS WAS AT THE END OF A DRIVE ACROSS TOWN. I CONTACTED THE DEALER IMMEDIATELY, AND THE SERVICE MANGER INFORMED ME THAT CHRYSLER FOUND IN MANUFACTURING THAT THIS PASSENGER SEAT BELT ALERT DID NOT WORK CORRECTLY, SO THEY DISABLED IT IN SOFTWARE. HE FURTHER SAID THAT IF OR WHEN A SOFTWARE UPDATE BECOMES AVAILABLE TO FIX THE PROBLEM, I WOULD BE INFORMED OF THE FIX. *TR

3/24/2011

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR SEAT BELTS DID NOT RESTRAIN THE PASSENGERS DUE TO THE POSITION OF THE SHOULDER STRAP. THE CONTACT NOTICED THAT THE SHOULDER STRAP FOR THE SEAT BELTS WOULD LIE ON THE PASSENGER'S ARMS AND WAS LOW ACROSS THE CHEST AREA. THE SHOULDER STRAP WAS TOO FAR FORWARD AND COULD NOT BE USED TO RESTRAIN CHILDREN IN THE VEHICLE. IN ADDITION, THE SEAT BELT WOULD NOT LOCK. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE SEAT BELTS WERE DESIGN IN THAT MANNER AND COULD NOT BE CHANGED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE AND CURRENT MILEAGE WAS 20,000.

9/12/2012

TODAY I NOTED THAT BOTH MICHELIN AS ENERGY SAVER 225 65 R17 FRONT TIRES ARE CUPPING ON OUTSIDE EDGE, STEERING HAS BEEN VERY SENSITIVE AT HIGH SPEED, VEHICLE WANDERS EASILY ON THE FREEWAY REQUIRING FREQUENT STEERING CORRECTION. IT IS THE ALIGNMENT OF THE "CASTER" ADJUSTMENT/DESIGN OR MANUFACTURING OF THE NEW T&C DESIGN HAS A PROBLEM. WITH ONLY 3500 MILES ON IT, I RAN MY HAND OVER THE TREAD OF ALL TIRES, AND THE FRONT TIRES ARE CUPPING, WHILE THE REAR ARE SMOOTH. PLEASE ADVISE. DEALER INFORMED OF OVERSENSITVE STEERING, HAS NOT PERFORMED AN ALIGNMENT YET. WAITING FOR A CALL FROM CHRYSLER COMPLAINT DEPT. *TR

10/1/2011

NOISY TIRES, 225 65R 17 MICHELIN ENERGY A/S FEATHERING ON OUTSIDE EDGES ON FRONT TIRES. ALIGNMENT CHECKED AND FOUND TO BE IN SPEC BY DEALER. TIRERACK RATES THIS TIRE VERY HIGH, BUT AFTER A FEW THOUSAND MILES, THEY ARE ALREADY SHOWING SIGNS OF ABNORMAL WEAR AND CUPPING. THE COMBINATION OF THE T&C FWD ENGINE WEIGHT, CHEAP FRONT END COMPONENTS WHICH CAUSE STABILITY PROBLEMS, ALONG WITH THIS SOFT RIDING, HARD RUBBER MICHELIN, WILL BECOME ANOTHER PROBLEM LIKE THE FORD EXPLORER & MAVERICKS WITH FIRESTONE 500S. STEERING STABILITY, QUICK RESPONSE AND WANDER ARE A SAFELY ISSUE ON THIS TIRE /VEHICLE COMBINATION. *TR

10/16/2011

MY ALMOST 2 YEAR OLD GOT HIS HAND FULLY CAUGHT IN THE SLIDING DOOR, EVEN THOUGH IT IS SUPPOSED TO HAVE A SAFETY FEATURE WHICH WOULD PREVENT IT. THE DOOR WAS CLOSING, CLOSED AND FULLY ENGAGED THE LOCKS ON HIS HAND. HIS HAND WAS LODGE FAR ENOUGH INTO THE DOOR THAT YOU COULDN'T SLIDE THE HAND OUT, YOU HAD TO PHYSICALLY OPEN THE DOOR TO GET HIS HAND OUT, HE COULDN'T JUST SLIDE IT OUT. AT THE TIME HE HAD INDENTS ON HIS FINGERS WHERE THE DOOR PUSHED IN THEM. NOW, A FEW HOURS LATER, HE HAS BRUISING AND SLIGHT SWELLING TO HIS FINGERS AND ONE OF THE FINGERS HAS A SLIGHT CUT ON IT. THESE DOORS ARE SUPPOSED TO HAVE A SENSOR IN IT TO PREVENT THE DOORS FROM CLOSING ON SOMEONE, IT OBVIOUSLY FAILED IN THIS CASE. *TR

5/4/2012

POWER SLIDING DOOR DOES NOT STOP CLOSING WHEN AN OBJECT IS ENCOUNTERED. MY WIFE WAS HURT BUT NOT SERIOUSLY INJURED WHEN SHE WAS CAUGHT IN THE DOOR WHILE IT WAS CLOSING. WE'RE CONCERNED THAT IF A CHILD WAS CAUGHT THEY WOULD BE MUCH MORE SERIOUSLY INJURED. CHRYSLER SAYS THERE IS NO AWAY TO ADJUST THE SENSITIVITY SO THAT THE DOOR STOPS EXERTING FORCE SOONER. *TR

6/3/2012

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE WAS REAR ENDED AT 45 MPH AND PUSHED INTO A PRECEDING VEHICLE. THE AIR BAG LIGHT INDICATED THAT THE AIR BAGS DEPLOYED, BUT THEY DID NOT. THERE WERE NO INJURIES. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE BUT THE VEHICLE WAS NOT INSPECTED FOR THE AIR BAG FAILURE. THE CONTACT ALSO STATED THAT THE REAR PASSENGER SEAT BELT FAILED DURING THE CRASH, ALLOWING THE CHILD SEAT THAT WAS BEING RESTRAINED TO DETACH FROM THE SEAT. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND THE FAILURES WAS 13,000. UPDATED 08-07-12 *BF

7/9/2012

HAD MINOR FRONTAL IMPACT AND NO AIR BAGS WERE DEPLOYED BUT MY VAN BURST INTO FLAMES/FIRE ON THE RIGHT(PASSENGER) SIDE ENGINE COMPARTMENT IMMEDIATELY AFTER THE MINOR IMPACT.WE SAW RED LIQUID RUNNING DOWN THE CURB AS WE GOT OUT OF THE BURNING VAN. THIS VAN WAS TOTALED BY THE FIRE. THERE WAS NO FIXING THIS VAN BY THE TIME THE FIRE DEPT. GOT THERE. THIS IS A BIG SAFETY PROBLEM WITH THIS VAN![XXX] WE COULD HAVE LOST OUR LIVES, MY GRANDDAUGHTER AND I .I LOOKED A LONG TIME TO FIND WHAT I WANTED ON MY VAN. NOW IT HAS BEEN TAKEN FROM ME BECAUSE OF A BIG SAFETY PROBLEM. HARD TIME FINDING ONE THAT HAS ALL EQUIPMENT LIKE MY CHRYSLER T & C LIMITED LOADED. NOW REALLY SCARED TO BY ANOTHER CHRYSLER VAN. WE HAD 2 PREVIOUS DODGE VANS. I HAVE PICS OF THIS VAN ON FIRE, BEING HOOKED UP TO WRECKER AND AT THE TOW LOT BURNT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

4/1/2014

VEHICLE PARKED IN HOMEOWNER'S DRIVEWAY ERUPTED IN FLAMES AT APPROXIMATELY 12.45 AM ON SEPTEMBER 3RD. VEHICLE WAS SHUT OFF FOR OVER FOUR(4) HOURS. ENGINE WAS RELATIVELY COOL AS IT WAS ONLY DRIVEN FOR FIVE MINUTES PRIOR TO 8 PM ON THE 2ND OF SEPTEMBER. NEIGHBOR WHO CALLED THE FIRE DEPARTMENT REPORTED SEEING SPARKS EMANATING FROM UNDER THE HOOD BEFORE IT BURST INTO FLAMES WHICH DESTROYED THE CAR. THIS ALSO DAMAGED THE OTHER VEHICLE PARKED AHEAD OF THE TOWN AND COUNTRY. *TR

9/21/2014

THE VEHICLE WOULD NOT START FOR LACK OF FUEL REACHING THE ENGINE. THE PROBLEM WAS THE FAILURE OF THE INTERNAL TOTALLY INTEGRATED POWER MODULE CAUSING THE FUEL PUMP RELAY TO SHUT OFF. I HAD SEVERAL CONVERSATIONS WITH CHRYSLER AND DURING CONVERSATIONS LEARNED THERE WAS A SHORTAGE OF THE PARTS WHICH INDICATES THIS IS A FREQUENTLY OCCURRING SYSTEMIC FAILURE AS WELL AS A SAFETY ISSUE. CHRYSLER IS CURRENTLY EXPERIENCING MASSIVE RECALLS FOR FUEL PUMP ISSUES. HOWEVER, THE TIPM MODULE FAILURE IS NOT PRESENTLY INCLUDED IN A RECALL. I WOULD LIKE TO RESPECTFULLY REQUEST THAT THE NHTSA INVESTIGATE THIS POTENTIAL SAFETY HAZARD. THE CASE NUMBER I HAVE ESTABLISHED WITH CHRYSLER IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

9/25/2014

TL*THE CONTACT OWNS A 2011 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED DURING SUNNY WEATHER CONDITIONS THE REAR VIEW CAMERA MONITOR MADE IT DIFFICULT TO DISPLAY IMAGES OR SEE OBJECTS ON THE SCREEN. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO STATED THERE WAS NOTHING THEY COULD DO TO REPAIR THE CAMERA. THE CONTACT STATED THE REAR VIEW CAMERA COULD POTENTIALLY CAUSE A CRASH. THE FAILURE MILEAGE WAS 3,700. UPDATED 07/08/11 *BF UPDATED 09/19/11

6/6/2011

IN MY 2011 T&C, THE BACKUP CAMERA IS TOO DIM TO SEE IN DAYLIGHT. IT CAN BE USED AT NIGHT AND IT'S MODERATELY USEFUL ON A DARK DAY. BUT IN FULL SUNLIGHT THE CAMERA SCREEN JUST CANNOT BE SEEN WELL ENOUGH TO BE USEFUL. I HAVE THE RBZ RADIO IN IT. I HAD THE SAME RADIO IN A 2010 T&C AND AT FIRST THAT CAMERA WAS JUST AS BAD. I FOUND S TECHNICAL SERVICE BULLETIN SHOWING A SOFTWARE UPDATE FOR THAT PROBLEM ON THE INTERNET, AND ONCE THE DEALER UPDATED THE SOFTWARE, THE BACKUP CAMERA WAS DRAMATICALLY BETTER. NOW, I BUY A 2011..., AND THEY SEEM TO HAVE GONE BACKWARD. IT'S JUST AS BAD OR EVEN WORSE THAN THE 2010. I TOOK IT BACK TO THE DEALER AND THEY FIDDLED WITH IT AND CHECKED OTHER VEHICLES, BUT THEY SAID THEY ARE ALL THE SAME, EVEN THOUGH THEY ADMIT IT'S TOO DIM TO USE IN SUNLIGHT AND THAT THE SOFTWARE UPDATE THEY DID ON MY 2010 MADE A HUGE IMPROVEMENT. UNFORTUNATELY, THEY SAY THERE IS NOTHING THEY CAN DO UNTIL CHRYSLER SENDS OUT EITHER A SOLUTION OR A SOFTWARE UPDATE DOING TO MY 2011 RADIO, THE SAME FIX THEY DID TO MY 2010. FOR A VEHICLE THAT HAS A STICKER PRICE GETTING CLOSE TO $40,000, I FIND THIS DISAPPOINTING. I LIKE EVERYTHING ELSE ABOUT THE VAN, BUT THE FACT THAT IT'S SO GOOD OTHERWISE JUST MAKES THIS PROBLEM EVEN MORE FRUSTRATING! *TR

8/25/2011

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING 35 MPH WHEN THE ENGINE STALLED WHILE DRIVING DOWN A HILL. THE VEHICLE COASTED TO A COMPLETE STOP, AND WAS TOWED TO THE DEALER. THE MANUFACTURER WAS CONTACTED, BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 600 AND THE CURRENT MILEAGE WAS 900.

8/25/2011

CHRYSLER"S BEST KEPT SECRET, FLAWS IN THE CYLINDER HEADS OF THEIR NEW 283 HP V6 ENGINE. THE ENGINE OVER HEATS AT HIGHWAY SPEEDS, MINE RAN AS HIGH AS 244 DEGREES F. AND THE AC WOULD NOT WORK ON A HOT DAY AND A LONG TRIP. THE DEALER DID NOT KNOW ABOUT THIS PROBLEM. I WENT ON THE INTERNET AND FOR $56.00 I KNEW ALL ABOUT IT IN 5 MINUTES. IF I HAD KNOWN ABOUT THE PROBLEM AHEAD OF TIME I WOULD NOT HAVE SPENT $32,000.00 FOR THE HEAD ACHE. I SHOWED MY INFORMATION TO THE SERVICE MANAGER AND HE CALLED ME AND TOLD ME I WAS RIGHT! NOW HE HAS TO FIND NEW IMPROVED HEADS. AS OF THIS DATE I HAVE BEEN WITHOUT MY AUTOMOBILE FOR A WEEK ! I EMAILED CHRYSLER AN ALL I GOT BACK WAS A FORM LETTER TELLING ME THEY WERE SORRY AND TO SEE MY DEALER. THIS IS MY LAST CHRYSLER AFTER A LONG RELATIONSHIP. FROM PAST EXPERIENCES THE ENGINE WILL NEVER BE THE SAME AS A FACTORY BUILT ENGINE!

8/29/2011

STEERING IS OVERSENSITIVE, VEHICLE OVERSTEERS VERY EASILY. DEALER PERFORMED 3 SOFTWARE UPGRADES, ONE TO EACH OF THESE MODULES: PCM, WIN AND STEERING SENSOR. STEERING IS NOT BETTER. THIS OVERSTEER SEEMS TO BE MORE OF A MECHANICAL DESIGN FLAW, AND FEELS UNSTABLE, LIKE IT IS EASY TO DRIFT INTO OTHER LANES, CAUSING AN ACCIDENT. HARSH RIDE. OUR 2004 T&C WAS MUCH BETTER. THE MORE I DRIVE THE NEW 2011, THE MORE I HATE IT, WANT MY OLD VAN BACK. *TR

9/12/2011

TODAY I NOTED THAT BOTH MICHELIN AS ENERGY SAVER 225 65 R17 FRONT TIRES ARE CUPPING ON OUTSIDE EDGE, STEERING HAS BEEN VERY SENSITIVE AT HIGH SPEED, VEHICLE WANDERS EASILY ON THE FREEWAY REQUIRING FREQUENT STEERING CORRECTION. IT IS THE ALIGNMENT OF THE "CASTER" ADJUSTMENT/DESIGN OR MANUFACTURING OF THE NEW T&C DESIGN HAS A PROBLEM. WITH ONLY 3500 MILES ON IT, I RAN MY HAND OVER THE TREAD OF ALL TIRES, AND THE FRONT TIRES ARE CUPPING, WHILE THE REAR ARE SMOOTH. PLEASE ADVISE. DEALER INFORMED OF OVERSENSITVE STEERING, HAS NOT PERFORMED AN ALIGNMENT YET. WAITING FOR A CALL FROM CHRYSLER COMPLAINT DEPT. *TR

10/1/2011

AFTER TURNING ON IGNITION, WINDSHIELD WIPERS TURNED ON HIGHEST SPEED, ALTHOUGH SWITCH INDICATED THEY WERE TURNED OFF, THERE WERE NO LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL, THE SPEED, TEMPERATURE AND MESSAGE CENTER WAS NOT WORKING, RADIO WAS WORKING BUT HAD NO LIGHTS, AIR AND HEAT PANEL WAS WORKING, TURN SIGNALS WERE NOT WORKING. APPEARED TO BE ELECTRICAL OR COMPUTER MALFUNCTION. TURNED THE VEHICLE OFF AND ON TWICE TO ATTEMPT TO FIX ISSUE, BUT SAME ISSUE OCCURRED AGAIN BOTH TIMES. ON THE THIRD ATTEMPT OF TURNING OFF VEHICLE AND RE-STARTING, SWITCHED ON AND OFF THE LIGHT SWITCHES, WIPER SWITCH, TURN SIGNAL INDICATORS A FEW TIMES, AND LIGHTS AND MESSAGES CAME BACK ON. CONCERNED THAT POSSIBLE COMPUTER MALFUNCTION MAY OVERRIDE OPERATOR'S ABILITY TO CONTROL LIGHTS, TURN SIGNALS, WINDSHIELD WIPERS, AND OTHER SAFETY NECESSITIES WHILE VEHICLE IS IN MOTION. SOFTWARE UPDATE/RECALL HAD BEEN PERFORMED APPROXIMATELY TWO MONTHS AGO. *TR

9/25/2014

THE L TOURING TOWN COUNTRY, I HAVE A AUTOMATIC FRONT LIGHT SYSTEM THAT WILL LOWER THE HIGH BEAM TO LOW BEAM IF A CAR IS COMING IN THE OPPOSITE DIRECTION. WE HAD A RAIN STORM THAT I DROVE THE CAR THROUGH I NOTICE THE INSTRUMENT PANEL AND RADIO LOST POWER FOR FEW SECOND. COUPLE DAYS LATER DRIVING AT NIGHT I TURN ON THE AUTOMATIC FRONT LIGHT BEAM SYSTEM AND FEW MINUTES LATER THE FRONT LIGHT, CONTROL PANEL, CAB LIGHT AND RADIO LOST POWER FOR COUPLE MINUTES. THIS DEFECT COULD CAUSE A ACCIDENT IF THE DRIVER IS INEXPERIENCE DRIVER. *TR

12/21/2014

TL*THE CONTACT OWNS A 2011 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED DURING SUNNY WEATHER CONDITIONS THE REAR VIEW CAMERA MONITOR MADE IT DIFFICULT TO DISPLAY IMAGES OR SEE OBJECTS ON THE SCREEN. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO STATED THERE WAS NOTHING THEY COULD DO TO REPAIR THE CAMERA. THE CONTACT STATED THE REAR VIEW CAMERA COULD POTENTIALLY CAUSE A CRASH. THE FAILURE MILEAGE WAS 3,700. UPDATED 07/08/11 *BF UPDATED 09/19/11

6/6/2011

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING 65 MPH WHEN THE INSTRUMENT PANEL, ELECTRICAL SLIDING DOORS AND THE POWER WINDOWS FAILED. THE CONTACT STATED THAT EVERY LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR DIAGNOSIS WHERE THEY INFORMED THE CONTACT THAT THE FAILURE COULD HAVE BEEN CAUSED BY THE RADIO. THE MANUFACTURER WAS NOTIFIED AND WANTED THE VEHICLE TO BE BROUGHT IN TO AN AUTHORIZED DEALER FOR FURTHER INSPECTION. THE FAILURE MILEAGE WAS 6,593. UPDATED 08/01/12*LJ THE DEALER INFORMED THE CONSUMER THE PROBLEM WAS WITH THE SIRIUS SATELLITE RADIO.

6/21/2012

WHEN BACKING UP AN SLIGHTLY INCLINED DRIVEWAY MY NEW 2011 CHRYSLER TOWN AND COUNTRY (1500 MILES) STARTED SHUDDERING LIKE THE TRANSMISSION WAS FAILING. IN ORDER TO BACK UP I HAD TO ACCELERATE BEYOND WHAT WAS SAFE FOR THE TIGHT AREA I WAS IN. I ROAD TESTED IT ON A STEEP INCLINE AND WAS NOT ABLE TO BACK UP WITH OUT A LOT OF LOUD NOISE AND SHUDDERING. I TOOK IT TO MY DEALER AND THEY AGREED THAT IT SHUDDERED WHEN BACKING UP. THE DEALER TRIED A NEW ONE ON THE LOT AND IT DID THE SAME THING. THE DEALER CONTACTED CHRYSLER, WHO SAID THAT THEIR IS NOTHING THEY COULD DO, BECAUSE IT WAS "CHARACTERISTIC OF THIS VEHICLE" I HAVE THIS IN WRITING FROM MY DEALER. I AM NOW STUCK WITH A $40,000 VEHICLE THAT CAN NOT BE USED SAFELY AT SLOWER SPEEDS IN SITUATIONS INVOLVING INCLINES. *TR

8/9/2011

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED ATTEMPTED TO SHIFT FROM PARK TO DRIVE BUT THE VEHICLE FAILED TO SHIFT PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED A FAILURE WITH A PROGRAM ASSOCIATED WITH THE TRANSMISSION. THE MANUFACTURER WAS CONTACTED BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 8,200. UPDATED 12/19/11*BF THE CONSUMER STATED THE VEHICLE HAD A SOFTWARE FAILURE. THE VEHICLE WAS UNABLE TO BE OPERATED IN THE ECONOMY MODE AND THERE WAS NO FIX AVAILABLE....UPDATED 01/31/12 *BF UPDATED 03/05/12

11/21/2011

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY WITH MICHELIN GREEN X RADIAL X TIRES, LINE SIZE P225/65R17, DOT NUMBER: M33T00KX3111. THE CONTACT STATED THAT THE REAR PASSENGER SIDE TIRE EXPLODED WHEN SHE SLIGHTLY CRASHED INTO THE CURB WHILE IN REVERSE AT 5 MPH. THE CONTACT STATED THAT THE FAILURE WAS THE SECOND OCCURRENCE WITH THE TIRES. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE FIRST TIRE. THE TIRE WAS REPLACED. THE DEALER WAS INFORMED OF THE INITIAL FAILURE BUT NOT THE MOST RECENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO ADVISED THAT THEY NEEDED TO SPEAK WITH THE DEALER. THE CONTACT FILED A CLAIM (CLAIM NUMBER: 21378042) BUT NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 535 AND THE CURRENT MILEAGE WAS 586. THE FAILURE MILEAGE OF THE TIRE WAS 40.

9/23/2011

NOISY TIRES, 225 65R 17 MICHELIN ENERGY A/S FEATHERING ON OUTSIDE EDGES ON FRONT TIRES. ALIGNMENT CHECKED AND FOUND TO BE IN SPEC BY DEALER. TIRERACK RATES THIS TIRE VERY HIGH, BUT AFTER A FEW THOUSAND MILES, THEY ARE ALREADY SHOWING SIGNS OF ABNORMAL WEAR AND CUPPING. THE COMBINATION OF THE T&C FWD ENGINE WEIGHT, CHEAP FRONT END COMPONENTS WHICH CAUSE STABILITY PROBLEMS, ALONG WITH THIS SOFT RIDING, HARD RUBBER MICHELIN, WILL BECOME ANOTHER PROBLEM LIKE THE FORD EXPLORER & MAVERICKS WITH FIRESTONE 500S. STEERING STABILITY, QUICK RESPONSE AND WANDER ARE A SAFELY ISSUE ON THIS TIRE /VEHICLE COMBINATION. *TR

10/16/2011

TODAY I NOTED THAT BOTH MICHELIN AS ENERGY SAVER 225 65 R17 FRONT TIRES ARE CUPPING ON OUTSIDE EDGE, STEERING HAS BEEN VERY SENSITIVE AT HIGH SPEED, VEHICLE WANDERS EASILY ON THE FREEWAY REQUIRING FREQUENT STEERING CORRECTION. IT IS THE ALIGNMENT OF THE "CASTER" ADJUSTMENT/DESIGN OR MANUFACTURING OF THE NEW T&C DESIGN HAS A PROBLEM. WITH ONLY 3500 MILES ON IT, I RAN MY HAND OVER THE TREAD OF ALL TIRES, AND THE FRONT TIRES ARE CUPPING, WHILE THE REAR ARE SMOOTH. PLEASE ADVISE. DEALER INFORMED OF OVERSENSITVE STEERING, HAS NOT PERFORMED AN ALIGNMENT YET. WAITING FOR A CALL FROM CHRYSLER COMPLAINT DEPT. *TR

10/1/2011

NOISY TIRES, 225 65R 17 MICHELIN ENERGY A/S FEATHERING ON OUTSIDE EDGES ON FRONT TIRES. ALIGNMENT CHECKED AND FOUND TO BE IN SPEC BY DEALER. TIRERACK RATES THIS TIRE VERY HIGH, BUT AFTER A FEW THOUSAND MILES, THEY ARE ALREADY SHOWING SIGNS OF ABNORMAL WEAR AND CUPPING. THE COMBINATION OF THE T&C FWD ENGINE WEIGHT, CHEAP FRONT END COMPONENTS WHICH CAUSE STABILITY PROBLEMS, ALONG WITH THIS SOFT RIDING, HARD RUBBER MICHELIN, WILL BECOME ANOTHER PROBLEM LIKE THE FORD EXPLORER & MAVERICKS WITH FIRESTONE 500S. STEERING STABILITY, QUICK RESPONSE AND WANDER ARE A SAFELY ISSUE ON THIS TIRE /VEHICLE COMBINATION. *TR

10/16/2011

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH WITH THE CRUISE CONTROL ACTIVATED. AS THE CONTACT ATTEMPTED TO APPLY THE BRAKES TO DEACTIVATE THE CRUISE CONTROL, THE VEHICLE CONTINUED TO ACCELERATE TO 100 MPH. THE CONTACT THEN SHUT OFF THE VEHICLE IN ORDER TO STOP THE ACCELERATION. THE VEHICLE WAS LATER TAKEN TO THE DEALER WHERE THEY ADVISED HIM THAT THE FLOOR MAT WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 11,700. THE VIN WAS UNAVAILABLE. UPDATED 04/11/12 *BF UPDATED 05/10/12

3/14/2012

VAN LUNGES AFTER BEING AT A COMPLETE STOP BEFORE YOU PUSH THE GAS. CRUISE CONTROL UNSTABLE, REVS VERY HIGH AND STAYS THAT WAS UNTIL VEHICLE IS STOPPED. DEALER SAYS THIS IS NORMAL. *TR

5/8/2012

SIX YEAR OLD BOY SITTING ON BOOSTER SEAT IN SECOND ROW SEAT FOUND HE COULD REACH THE SEAT RECLINE LEVER. SEAT HEAD REST COLLAPSED AND ENTIRE SEAT LIFTED UP AND FORWARD. BOY WAS BENT IN HALF AND LIFTED UP VERTICALLY IN SEAT, RECEIVING MINOR INJURIES. *TR

12/2/2012

THIS MINIVAN IS EQUIPPED WITH A FACTORY INSTALLED, ELECTRIC 3RD ROW SEAT. IT IS A SPLIT (2/3 -1/3) CONFIGURATION. THE SWITCHES TO CONTROL THESE SEATS ARE ON THE LEFT REAR PANEL JUST INSIDE THE DOOR JAM. THE OPTIONS ARE: STOW, NORMAL OR REAR FACING. YOU CAN CONTROL ONE OR BOTH SEATS FOR EACH OPTION BY USE OF THE ROCKER SWITCH POSITION. BOTH SEATS WERE IN THE NORMAL (UPRIGHT) POSITION AND LUGGAGE WAS STORED BEHIND THE SEAT. A CHILD SEAT WAS SITTING ON THE LEFT SIDE OF THE REAR SEAT. WHEN ROUNDING A TURN, A PIECE OF LUGGAGE FELL INTO THE SWITCH PANEL AND THE SEAT STARTED TO STOW, IT WAS COMPRESSING THE CHILD SEAT. I WAS SHOCKED THAT IT DIDN'T STOP OR REVERSE ITSELF AS A FRICTION CLUTCH WOULD. I.E LIKE ONE OF THE 3 ELECTRIC DOORS ON THIS VEHICLE WOULD. INSTEAD THE MOTORS KEPT TURNING AND SKIPPING ON THEIR GEARS (MACHINE GUN SOUND). TRYING TO SHUT OFF THE SWITCHES HAD NO EFFECT. THIS IS A CRUSHING HAZARD. *TR

9/16/2014

PREMATURE FAILURE OF IMPORTANT SAFETY EQUIPMENT - REAR BLIND SPOT SENSORS. DIAGNOSED WITH INTERNAL FAILURE AND COST OF REPAIRS WAS VERBALLY ESTIMATED BY DEALER AT CLOSE TO $3,000. SAFETY EQUIPMENT LIKE THIS, ONE OF THE REASONS THIS VEHICLE WAS PURCHASED BY AN ELDERLY COUPLE, SHOULD NOT FAIL THIS EARLY AND AT THIS EXPENSE. *TR

3/19/2014

BLIND SPOT MONITOR SENSOR AND BACKUP DETECTOR FAILURE. IMPORTANT SAFETY EQUIPMENT. UPDATED 06/10/14 *BF

5/31/2014

I WENT TO HAVE MY RECALL FIXED. IF THEY DID THE RECALL I WOULD NO LONGER BE ABLE TO USE REAR QUARTER VENT WINDOWS. I USE THEM ALL THE TIME. THIS IS NOT A FIX. THIS JUST COVERS YOUR BUTT. I WANT IT FIXED. *TR

6/27/2014

SEVERAL WEEKS AGO THE BLIND-SPOT ALERT SYSTEM IN MY 2011 CHRYSLER TOWN AND COUNTRY MALFUNCTIONED. I BROUGHT THE VEHICLE TO MY LOCAL CHRYSLER DEALER. THE VEHICLE HAS OVER 50,000 MILES (AND LESS THAN 55,000 MILES, AT THAT TIME) SO THIS WAS NOT A WARRANTY ISSUE. WHEN THE BUMPER WAS REMOVED, IT CONTAINED A SIGNIFICANT AMOUNT OF ROAD DEBRIS AND ROAD SALT. THE LEFT SIDE BLIND-SPOT ALERT MODULE WAS CORRODED. THEY QUOTED REPLACING THAT MODULE AT ABOUT $1200. *JS AT THE DEALER I SAW A REAR BUMPER ASSEMBLY THAT HAS RELATIVELY SMALL OPENINGS THAT ALLOW DEBRIS TO ENTER WITHOUT A WAY FOR IT TO LEAVE. THIS MADE IT EASY FOR SALT AND DEBRIS TO ENTER AND DIFFICULT FOR IT TO LEAVE. THIS PROMOTED THE CORROSION. I CONTACTED CHRYSLER. THEIR POSITION WAS THEY DID NOT COVER CORROSION UNDER ANY CIRCUMSTANCES. I CAN FORWARD MY EMAIL EXCHANGE WITH CHRYSLER TO YOU. I VISITED A LOCAL COLLISION REPAIR SHOP. THEY REMOVED THE REAR BUMPER. WITH THEIR EXPERTISE, THEY WERE ABLE TO INFORM ME THAT THE OPENING THAT ALLOWED DEBRIS AND SALT TO ENTER WAS LOCATED WHERE THE REAR TIRES WOULD THROW ROAD DEBRIS AND ROAD SALT AT THE OPENING. CHRYSLER IS REPLACING BETWEEN 375 AND 400 OF THESE MODULES A WEEK ? AT OVER $1000 EACH, BEFORE LABOR TO INSTALL. *JS

7/8/2014

IN MY 2011 T&C, THE BACKUP CAMERA IS TOO DIM TO SEE IN DAYLIGHT. IT CAN BE USED AT NIGHT AND IT'S MODERATELY USEFUL ON A DARK DAY. BUT IN FULL SUNLIGHT THE CAMERA SCREEN JUST CANNOT BE SEEN WELL ENOUGH TO BE USEFUL. I HAVE THE RBZ RADIO IN IT. I HAD THE SAME RADIO IN A 2010 T&C AND AT FIRST THAT CAMERA WAS JUST AS BAD. I FOUND S TECHNICAL SERVICE BULLETIN SHOWING A SOFTWARE UPDATE FOR THAT PROBLEM ON THE INTERNET, AND ONCE THE DEALER UPDATED THE SOFTWARE, THE BACKUP CAMERA WAS DRAMATICALLY BETTER. NOW, I BUY A 2011..., AND THEY SEEM TO HAVE GONE BACKWARD. IT'S JUST AS BAD OR EVEN WORSE THAN THE 2010. I TOOK IT BACK TO THE DEALER AND THEY FIDDLED WITH IT AND CHECKED OTHER VEHICLES, BUT THEY SAID THEY ARE ALL THE SAME, EVEN THOUGH THEY ADMIT IT'S TOO DIM TO USE IN SUNLIGHT AND THAT THE SOFTWARE UPDATE THEY DID ON MY 2010 MADE A HUGE IMPROVEMENT. UNFORTUNATELY, THEY SAY THERE IS NOTHING THEY CAN DO UNTIL CHRYSLER SENDS OUT EITHER A SOLUTION OR A SOFTWARE UPDATE DOING TO MY 2011 RADIO, THE SAME FIX THEY DID TO MY 2010. FOR A VEHICLE THAT HAS A STICKER PRICE GETTING CLOSE TO $40,000, I FIND THIS DISAPPOINTING. I LIKE EVERYTHING ELSE ABOUT THE VAN, BUT THE FACT THAT IT'S SO GOOD OTHERWISE JUST MAKES THIS PROBLEM EVEN MORE FRUSTRATING! *TR

8/25/2011

VEHICLE BACK UP CAMERA TOO DIM AND NOT VISIBLE IN BRIGHT SUNLIGHT. *TR

12/2/2012

THE 2011 TOWN AND COUNTRY (AND DODGE CARAVAN) BE DRIVEN WITH THE EMERGENCY BRAKE ENGAGED WITHOUT THE DRIVER BEING AWARE. A RED WARNING LIGHT "BRAKE" LIGHTS UP WHEN THE VEHICLE IS PUT IN MOTION AND THE BRAKE IS ENGAGED, HOWEVER THERE IS NO AUDIBLE WARNING. THIS LIGHT IS INTENDED TO WARN THE DRIVER OF THE SITUATION, BUT IT IS NOT VISIBLE TO MANY DRIVERS (INCLUDING MY SPOUSE) BASED ON POSSIBLE STEERING WHEEL / SEATING POSITION COMBINATIONS. IT IS HIGHLY PROBABLE THAT DRIVERS CAN AND ARE DRIVING WITH THE EMERGENCY BRAKE ENGAGED (WHICH BASICALLY APPLIES THE REAR BRAKES) WHICH LEADS TO RAPID WEAR AND CRACKING DUE TO THE FRICTIONAL HEAT. THE BIGGER RISK, HOWEVER, IS THE FACT THAT IN AN EMERGENCY STOPPING SITUATION, OVERHEATED BRAKES ARE INEFFECTIVE, LEADING TO LONGER STOPPING DISTANCES, WHICH CAN LEAD TO INCREASED CHANCE OF INJURIES AND EVEN DEATHS. AS AN AUTOMOTIVE ENGINEER MYSELF, THIS IS A MAJOR DESIGN FLAW THAT COULD EASILY BE CORRECTED BY ADDING AN AUDIBLE CHIME (WHICH IS USED ALREADY USED FOR SEATBELT WARNINGS AND TURN-SIGNAL WARNINGS), OR LIMITING THE VEHICLES SPEED, IN ORDER TO MAKE THE DANGEROUS SITUATION OBVIOUS TO A DRIVER UNABLE TO SEE THE WARNING LIGHT. I HAD TO REPLACE THE REAR BRAKES ON MY WIFE'S MINIVAN RECENTLY DUE TO THIS SITUATION. FORTUNATELY IT ONLY COST ME MONEY AND NOT MY WIFE'S OR MY KIDS' LIFE! *TR

2/9/2012

2011 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO VEHICLE REAR BRAKE PADS PROBLEM. *SMD THE CONSUMER STATED HE HEARD AN ONGOING SCREECHING NOISE COMING FROM THE VEHICLE. AN INSPECTION REVEALED THE REAR BRAKE PADS HAD SEIZED IN THE SLIDES, AND THE REAR BRAKE PADS AND ROTORS HAD TO BE REPLACED. THE CALIPERS AND SLIDES WERE SERVICED.

7/23/2013

VEHICLE BACK UP CAMERA TOO DIM AND NOT VISIBLE IN BRIGHT SUNLIGHT. *TR

12/2/2012

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR DRIVER" SIDE BRAKE WAS MAKING A LOUD ABNORMAL SOUND. THE CONTACT STATED THAT HE REPLACED THE CALIPERS ON THE SAME WHEEL SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 32,000 AND THE CURRENT MILEAGE WAS 55,000. UPDATED 8/19/14*CN UPDATED 08/23/2017*CT

6/18/2014

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE SLIDING DOORS FAILED TO REMAIN OPEN AND IT AUTOMATICALLY CLOSED. THE CONTACT MENTIONED THAT THE DOOR REQUIRED EXCESSIVE FORCE TO AVOID CLOSING AND PREVENTING AN INJURY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS REPAIRED ON THREE OCCASIONS BUT THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 60,000.

10/11/2013

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DRIVER SIDE DOOR FAILED TO LOCK AND UNLOCK ELECTRONICALLY. THE WINDOW HAD TO BE OPENED IN ORDER TO UNLOCK AND LOCK THE DOOR. IN ADDITION, THE REAR DRIVER SIDE SLIDING DOOR CLOSED ABRUPTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.

8/28/2014

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE CONTACT ALSO STATED THAT ON ONE OCCASION, THE VEHICLE FAILED TO START AND THE WIRELESS IGNITION MODULE WAS REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.

8/7/2014

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE KEY FAILED TO RELEASE FROM THE IGNITION. THE CONTACT HAD TO UNPLUG THE TERMINAL BATTERY IN ORDER FOR THE KEY TO RELEASE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.

9/30/2014

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH WHEN HE NOTICED THERE WAS CHROME RING AROUND THE PASSENGER SIDE HEATER DECK, CAUSING A REFLECTION IN THE REARVIEW MIRROR. THE CONTACT STATED THAT THE REFLECTION WAS VERY DISTRACTING TO HIM WHILE DRIVING AND WAS CONCERNED WITH THE POTENTIAL OF A CRASH. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50. . UPDATED 03/03/11 *BF UPDATED 12/20/11 *CN

1/28/2011

TL* THE CONTACT TEMPORARILY RENTED A 2011 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT THE HEAD RESTS OF THE SECOND ROW CAPTAINS CHAIRS FAILED. WHILE A FOUR-YEAR-OLD CHILD WAS SECURED IN A CHILD RESTRAINT IN THE SECOND ROW CAPTAIN CHAIR. THE CHILD WAS ABLE TO ENGAGE THE HEAD REST LEVER AND THE HEAD REST DETACHED FROM ITS HOUSING AS THE SEAT RESTRAINED FORWARD WITH THE CHILD STILL IN THE SEAT. THE CHILD WAS TURNED OVER, FACE DOWN WHILE STILL IN THE CHILD RESTRAINT. A PASSENGER ATTEMPTED TO MOVE THE SEAT BACK IN THE UPWARD POSITION AND INJURED HIS HAND. THE MANUFACTURER WAS CONTACTED BUT OFFERED NO ASSISTANCE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 174. UPDATED 03/22/11*LJ UPDATED 1/4/11 *CN

2/16/2011

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE WAS REAR ENDED AT 45 MPH AND PUSHED INTO A PRECEDING VEHICLE. THE AIR BAG LIGHT INDICATED THAT THE AIR BAGS DEPLOYED, BUT THEY DID NOT. THERE WERE NO INJURIES. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE BUT THE VEHICLE WAS NOT INSPECTED FOR THE AIR BAG FAILURE. THE CONTACT ALSO STATED THAT THE REAR PASSENGER SEAT BELT FAILED DURING THE CRASH, ALLOWING THE CHILD SEAT THAT WAS BEING RESTRAINED TO DETACH FROM THE SEAT. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND THE FAILURES WAS 13,000. UPDATED 08-07-12 *BF

7/9/2012

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE ABS BRAKE SENSOR ILLUMINATED INTERMITTENTLY. THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE BEGAN TO SHAKE ABNORMALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE FRONT BRAKES, THE REAR BRAKES, THE ROTORS AND THE BRAKE PADS NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,460.

5/28/2014

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR DRIVER" SIDE BRAKE WAS MAKING A LOUD ABNORMAL SOUND. THE CONTACT STATED THAT HE REPLACED THE CALIPERS ON THE SAME WHEEL SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 32,000 AND THE CURRENT MILEAGE WAS 55,000. UPDATED 8/19/14*CN UPDATED 08/23/2017*CT

6/18/2014

MY BLIND SPOT MIRRORS WOULD STAY LIT AS IF SOMEONE WAS APPROACHING MY VEHICLE FROM BOTH SIDES. I TOOK THE VEHICLE IN FOR REPAIRS. THEY QUOTED OVER $1000.00 TO REPLACE THE SENSOR THAT IS GOING OUT ON MOST TOWN AND COUNTRYS. CHRYSLER ADVERTISES THAT THIS VEHICLE IS IMPORTED FROM DETROIT.I DON'T UNDERSTAND WHY CHRYSLER DOES NOT STAND BEHIND THEIR PRODUCT. I WILL CONSIDER AN IMPORTED VEHICLE ON MY NEXT PURCHASE. HAVE YOU SEEN DETROIT LATELY? THAT COULD BE WHY, IT DOES NOT LOOK AS THOUGH IT WILL BE COMING BACK SOON ALONG WITH CHRYSLER. *TR

6/24/2014

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE AT A COMPLETE STOP, A STRONG BURNING ODOR EMITTED FROM THE BRAKES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE FAILURE WAS CONTRIBUTED TO BOTH REAR BRAKES STICKING. THE REAR BRAKES AND CALIPERS WERE REPLACED. IN ADDITION, THERE WAS A LEAK IN THE REAR AIR CONDITIONER EVAPORATOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.

7/3/2014

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE EXTERIOR LIGHTING ON THE SIDE VIEW MIRRORS AND THE BEEPING NOISES WERE VERY DISTRACTING WHEN THE VEHICLE WAS SHIFTED INTO DRIVE. THE SERVICE REAR CAMERA WARNING INDICATORS WERE CONSTANTLY ILLUMINATED AND THE REAR VIEW MIRROR WAS NOT WORKING PROPERLY. THE DEALER STATED THAT THE BLIND SPOT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. UPDATED 11/12/14*LJ

8/5/2014

IT SEEMS TO BE THE SAME ISSUE THAT WAS RECALLED IN THE 2008, 2009, 2010 CHRYSLER TOWN AND COUNTRY VEHICLES. THE KEY IS VERY LOOSE IN THE IGNITION AND MOVES AROUND CAUSING THE POWER TO GO OUT IN THE CAR. I SPOKE TO SEVERAL DEALERS WHICH TOLD ME IT IS THE SAME PROBLEM AS THE VEHICLES THAT WERE RECALLED IN PREVIOUS YEARS. THE CAR HAS TO BE REPAIRED AND THE QUOTED REPAIR WAS APPROXIMATELY $400 BECAUSE IT IS UNSAFE TO DRIVE. IT ALMOST CAUSED AN ACCIDENT LAST EVENING. *TR

8/21/2014

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 45 MPH AND MAKING A LEFT TURN, THE VEHICLE SHUT OFF WITHOUT WARNING. THE VEHICLE WAS RESTARTED AFTER SEVERAL ATTEMPTS. ALSO, THE WINDOWS ROLLED DOWN INDEPENDENTLY AND THE FUEL PUMP CONTINUED TO RUN WHILE THE VEHICLE WAS OFF. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

9/29/2014

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000. UPDATED 12/01/14*LJ UPDATED 01/13/15

10/20/2014

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR WINDOW SHATTERED AFTER THE REAR DEFROSTER WAS ACTIVATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,464.

12/12/2014

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR WINDOW SHATTERED AFTER THE REAR DEFROSTER WAS ACTIVATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,464.

12/12/2014