2014 Chrysler Town and Country Owner Complaints

I RENTED A TOWN AND COUNTRY FROM ENTERPRISE. DROVE 2,000 MILES FROM PA TO FL. ON THE WAY BACK WHILE DRIVING ON THE HIGHWAY THE IGNITION GOT DISCONNECTED BRIEFLY AND CAME BACK AFTER 1-2 SECONDS. AT THAT TIME I DIDN'T REALIZE HOW DANGEROUS IT COULD BE (WE HAD NO ACCIDENT NOR INJURY AT ALL) BUT NOW I SEE THAT THIS COULD BE LINKED TO THE GM IGNITION RECALL (DOES THIS VEHICLE HAVE THE SAME IGNITION SUPPLIER AS GM?). PLEASE INVESTIGATE THE CASE AS THIS MAY INDICATE THAT THE IGNITION RECALL SHOULD ALSO INCLUDE SOME CHRYSLER VEHICLES AS WELL. *TR

4/1/2014

FROM AN HALF HOUR OF PICKING UP MY CAR AND GETTING IT HOME I HAVE HAD A SEVERE SAFETY PROBLEM TO WHERE THE SLIDING DOOR EITHER DOESN'T CLOSE ALL THE WAY OR IF IT DOES IT MAKES A CLICKING NOISE AS IF TRY TO LATCH CLOSE. CALLED DEALER RIGHT OF WAY BROUGHT IT BACK NEXT DAY SAID THE COMPUTER FOR DOOR NEEDED TO BE UPDATED(REALLY BRAND NEW CAR) WORKED WHILE I WAS THERE GOT HOME LATER THAT DAY HAPPENED AGAIN DEALER LOOKED HAVE TO CHANGE MODULE WAITED FOR PART TO COME GOT IT BACK STILL HAPPENING NOW DEALER SAID LATCH NEEDED TO BE ADJUSTED SO THEY DID GOT IT BACK STILL HAPPENING. GOT A CHRYSLER CASE MANAGER THEY ARE DOING NOTHING ALL I ASKED WAS TO SWITCH CAR OUT SO NONE OF MY KIDS FALL OUT AND GET HURT OR POSSIBLY DIE NO ONE WANTS TO HELP STUCK WITH A DEFECTIVE VEHICLE FOR THE NEXT 3 YEARS. NEVER AGAIN WILL I GET CHRYSLER OR RECOMMEND ONE. HOPEFULLY NO ONE FALLS OUT OR THEY WILL BE IN A LOT OF TROUBLE. *TR

6/9/2014

WAS DRIVING ON HIGHWAY. MY KNEE TOUCHED THE KEY RING. VEHICLES ENGINE SHUT OFF. BRAKES LOST POWER. HAD A VERY DIFFICULT TIME STEERING AND GETTING VEHICLE STOPPED ON HIGHWAY. HAD TO GET IT IN PARK TO RESTART CAR. *TR

4/5/2014

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 15 MPH, THE ENGINE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE MECHANIC WAS UNABLE TO LOCATE A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 7,493.

10/7/2014

VEHICLE WAS PURCHASED BRAND NEW FROM DEALER WITH 199 MILES ON ODOMETER AS IT WAS DELIVERED FROM ANOTHER DEALERSHIP. FIRST TIME DRIVING VEHICLE FROM DEALERSHIP TO HOME APPROX 100 MILES A LOUD CLANKING NOISE WAS HEARD AT LOW SPEEDS DURING INITIAL ACCELERATION AND DECELERATION. WE TOOK THE VEHICLE BACK TO DEALER THE NEXT DAY FOR REPAIR. THEY FOUND THAT THE ENGINE WAS MISSING MOTOR MOUNT BOLTS. IT APPEARED THEY WERE NEVER INSTALLED AT FACTORY. *JS

12/2/2014

THE ACCELERATOR JAMMED AT FULL THROTTLE AS WE WERE MAKING A RIGHT TURN. THERE WAS NOTHING DEPRESSING THE ACCELERATOR, BUT THE ENGINE WAS RACING AT FULL SPEED. THE LIGHT WAS RED, SO I WAS FORCED TO USED THE BRAKES TO KEEP FROM HITTING THE CAR STOPPED AT THE LIGHT IN FRONT OF US. THE BRAKES WEREN'T GOING TO HOLD THE VEHICLE BACK FOR LONG, SO I SHIFTED INTO NEUTRAL AND TURNED OFF THE ENGINE. WHEN I TURNED IT BACK ON THE ACCELERATOR WAS STILL STUCK AT FULL THROTTLE. ONLY AFTER TURNING IT OFF A SECOND TIME, COMPLETELY REMOVING THE KEY FROM THE IGNITION, WAITING FOR ALL THE LIGHTS ON THE CONTROL PANEL TO DIM, AND RESTARTING IT DID THE ACCELERATOR RETURN TO NORMAL. CHRYSLER INSISTS THAT IT WAS THE FLOOR MAT DEPRESSING THE ACCELERATOR, BUT THERE WASN'T ANYTHING IN THE WAY OF OR JAMMING THE PEDAL AT ALL. IT WAS FREE AND CLEAR. THE VEHICLE SMELLED VERY HOT AND A RED LIGHTNING BOLT IMMEDIATELY FLASHED WITH AND OIL CHANGE DUE NOW INDICATOR. *TR

12/17/2014

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 15 MPH, THE VEHICLE WAS MAKING A SQUEAKING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN INFORMED THE CONTACT THAT THE NOISE WAS NORMAL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,500.

6/25/2014

SOMETIMES WHEN YOU OPEN THE SIDE DOOR ON THE DRIVERS SIDE IT OPENS AND THEN STARTS TO SHUT AGAIN BEFORE YOU HAVE A CHANCE TO GET IN OR OUT. IF YOU ARE IN THE PROCESS OF GETTING IN OR OUT THE DOOR WILL HIT YOU. THIS DOESN'T ALWAYS HAPPEN BUT WHEN IT DOES IT IS FRUSTRATING. I AM AFRAID SOMEONE WILL GET HURT. WHEN THIS HAPPENS I HIT THE BUTTON BY THE MIRROR AND IT SEEMS TO FIX THE PROBLEM.

7/28/2015

SUBJECT VEHICLE (2014 CHRYSLER TOWN AND COUNTRY VAN, VEHICLE 2) WAS INVOLVED IN COLLISION ACCIDENT WITH 2005 FORD MUSTANG (VEHICLE 1). VEHICLE 1 PULLED OUT FROM A STOP SIGN TO TURN LEFT ONTO 4 LANE THOROUGHFARE WITH A LARGE TRUCK TURNING RIGHT ONTO STREET WHERE VEHICLE 1 WAS STOPPED. VEHICLE 1 DRIVER'S VIEW OF TRAFFIC WAS HINDERED BY TURNING TRUCK. VEHICLE 2 WAS IN THE INSIDE LANE PASSING THE TRUCK. VEHICLE 2'S RIGHT FRONT CORNER COLLIDED WITH LEFT FRONT CORNER OF VEHICLE 1 AT FULL VEHICLE SPEED SINCE DRIVER OF VEHICLE 1 DID NOT SEE VEHICLE 2 PULLING OUT AROUND TRUCK IN TIME TO BRAKE. VEHICLE 2 DRIVER SIDE STEERING WHEEL AIRBAG, DRIVER SIDE KNEE AIRBAG AND PASSENGER SIDE AIRBAG ALL DEPLOYED. DRIVER WAS THE ONLY PERSON IN VEHICLE 1. DRIVER OF VEHICLE 1 SUSTAINED EXTENSIVE ABRASIONS AND BRUISING OF BOTH LEGS FROM THE KNEES DOWN AND OF ONE FOOT FROM THE FORCE OF THE KNEE AIRBAG. THE KNEE AIRBAG ALSO PREVENTED THE DRIVER FROM PRESSING ON THE BRAKE PEDAL TO STOP THE VEHICLE SINCE THE AIRBAG WAS BETWEEN HER FEET AND VEHICLE BRAKE PEDAL. THE VEHICLE TRAVELED 3-4 CAR LENGTHS CROSSING INTO THE ONCOMING LANES BEFORE COMING TO A STOP AGAINST THE CURB ON THE OPPOSITE SIDE OF THE STREET. THE KNEE AIRBAG APPEARS TO BE A SAFETY ISSUE CAUSING MORE INJURY THAN WHAT WOULD HAVE BEEN SUSTAINED WITHOUT IT AND ALSO HINDERING DRIVER ACCESS TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE STEERING WHEEL AIRBAG DEPLOYMENT DID NOT CAUSE ANY BRUISING OR NOTICEABLE INJURY TO THE DRIVER OTHER THAN MINOR SORENESS IN THE CHEST. THE PASSENGER SIDE AIRBAG ALSO DEPLOYED AND BROKE THE FRONT WINDSHIELD. *TR

7/20/2014

I GOT INTO THE CAR WHICH HAD BEEN PARKED ON A HILL. THE FRONT OF THE VEHICLE FACED UPWARD. I TURNED ON THE ENGINE AND PUT MY FOOT ON THE BRAKE. (AT THAT MOMENT I DIDN'T NOTICE THAT THE BRAKE WAS STIFF). I SWITCHED GEARS INTO DRIVE AND IT SLOWLY SLID BACKWARD DOWN THE HILL. MY FOOT WAS ON THE BRAKE THE ENTIRE TIME. I PRESSED HARDER WITHOUT ANY REACTION FROM THE BRAKES OTHER THAT A GRINDING NOISE. THE CAR DID NOT SLOW DOWN BUT GAINED MOMENTUM AS IT ROLLED DOWN THE HILL AND CRASHED INTO A PARKED CAR. DUE TO THE FACT THAT IT WAS A SLOW MOTION ACCIDENT, I HAD TIME IN WHICH I DOUBLE CHECKED THAT THERE WAS NOTHING UNDER THE BRAKE AND THAT I WAS INDEED PRESSING THE BRAKE AND NOT THE GAS. I HAVE A DASHCAM VIDEO IF YOU NEED. MY HUSBAND WAS ABLE TO DUPLICATE THE PROBLEM: WHENEVER THE CAR IS COLD AND ON A STEEP HILL WITH THE FRONT OF THE CAR FACING UPWARD, THE BRAKES STIFFEN UP AS IF THE ENGINE IS OFF AND YOU PUMP THE BRAKE AND IT IS HARD. I HAVE NOTIFIED CHRYSLER WHO IS OPENING AN INVESTIGATION. I SO FAR HAVEN'T HEARD BACK FROM THEM. *TR

4/19/2015

SUBJECT VEHICLE (2014 CHRYSLER TOWN AND COUNTRY VAN, VEHICLE 2) WAS INVOLVED IN COLLISION ACCIDENT WITH 2005 FORD MUSTANG (VEHICLE 1). VEHICLE 1 PULLED OUT FROM A STOP SIGN TO TURN LEFT ONTO 4 LANE THOROUGHFARE WITH A LARGE TRUCK TURNING RIGHT ONTO STREET WHERE VEHICLE 1 WAS STOPPED. VEHICLE 1 DRIVER'S VIEW OF TRAFFIC WAS HINDERED BY TURNING TRUCK. VEHICLE 2 WAS IN THE INSIDE LANE PASSING THE TRUCK. VEHICLE 2'S RIGHT FRONT CORNER COLLIDED WITH LEFT FRONT CORNER OF VEHICLE 1 AT FULL VEHICLE SPEED SINCE DRIVER OF VEHICLE 1 DID NOT SEE VEHICLE 2 PULLING OUT AROUND TRUCK IN TIME TO BRAKE. VEHICLE 2 DRIVER SIDE STEERING WHEEL AIRBAG, DRIVER SIDE KNEE AIRBAG AND PASSENGER SIDE AIRBAG ALL DEPLOYED. DRIVER WAS THE ONLY PERSON IN VEHICLE 1. DRIVER OF VEHICLE 1 SUSTAINED EXTENSIVE ABRASIONS AND BRUISING OF BOTH LEGS FROM THE KNEES DOWN AND OF ONE FOOT FROM THE FORCE OF THE KNEE AIRBAG. THE KNEE AIRBAG ALSO PREVENTED THE DRIVER FROM PRESSING ON THE BRAKE PEDAL TO STOP THE VEHICLE SINCE THE AIRBAG WAS BETWEEN HER FEET AND VEHICLE BRAKE PEDAL. THE VEHICLE TRAVELED 3-4 CAR LENGTHS CROSSING INTO THE ONCOMING LANES BEFORE COMING TO A STOP AGAINST THE CURB ON THE OPPOSITE SIDE OF THE STREET. THE KNEE AIRBAG APPEARS TO BE A SAFETY ISSUE CAUSING MORE INJURY THAN WHAT WOULD HAVE BEEN SUSTAINED WITHOUT IT AND ALSO HINDERING DRIVER ACCESS TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE STEERING WHEEL AIRBAG DEPLOYMENT DID NOT CAUSE ANY BRUISING OR NOTICEABLE INJURY TO THE DRIVER OTHER THAN MINOR SORENESS IN THE CHEST. THE PASSENGER SIDE AIRBAG ALSO DEPLOYED AND BROKE THE FRONT WINDSHIELD. *TR

7/20/2014

AIR BAG LIGHT WON'T TURN OFF ON DASHBOARD. DEALERSHIP IS UNABLE TO DETERMINE THE PROBLEM. THE LIGHT WAS DEACTIVATED ONE DAY, WHEREAS IT WAS TURNED OFF, BUT THE NEXT DAY AFTER GOING OVER A BUMP IN THE ROAD THE LIGHT CAME ON AND IT HAS BEEN ON CONSTANTLY SINCE. I AM CONCERNED THAT THIS PROBLEM WILL LEAD TO MORE SERIOUS ISSUES RESULTING IN BODILY HARM.

6/3/2015

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT WINDSHIELD WIPERS ACTIVATED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

4/20/2015

I WAS DRIVING ON HIGHWAY AND IT WAS RAINING. MY WINDSHIELD WIPERS WERE ON BUT THEN STARTED ACTING FUNNY. THEY WERE GOING OFF THE SIDE OF MY CAR, GOING VERY SLOW, ONLY GOING 1/2 WAY. THEY WERE GOING SO HARD THAT I COULD FEEL IT IN MY BRAKES. MY WINDSHIELD BROKE AND THEY STOPPED WORKING. IT WAS RAINING SO HARD I COULDN'T SEE ANYTHING AND HAD TO MAKE AN EMERGENCY STOP ON THE SIDE OF THE HIGHWAY. I HAD THE CAR TOWED TO THE DEALERSHIP AND THEY TOLD ME THE FUSE BLEW AND THAT THE LINKAGE WRAPPED AROUND SOMETHING AND BLEW THE MOTOR AND CRACKED MY WINDSHIELD. I CALLED THE MANUFACTURER BUT THEY SAID THAT IT WAS OUT OF MY WARRANTY PERIOD. THIS IS A 2014 THAT I JUST PURCHASED BRAND NEW LAST YEAR. I WORK AN HOUR AWAY SO MY CAR DOES HAVE 42K MILES BUT IT SHOULDN'T DO THIS. I HAVE A VIDEO OF WHAT MY WINDOW WIPERS WERE DOING WHEN THEY WERE ACTING FUNNY. THIS VIDEO SHOWS CLEARLY THERE WAS NO CRACK IN MY WINDSHIELD AT THAT TIME.

9/9/2015

MY 2014 CHRYSLER TOWN AND COUNTRY SHUTS OFF WHILE I AM DRIVING AND THE STEERING LOCKS UP. IT HAS HAPPENED ON 3 DIFFERENT OCCASIONS. AFTER IT HAPPENED THE FIRST TIME, I TOOK IT TO THE DEALER AND THEY COULDN'T FIND ANYTHING WRONG WITH THE VEHICLE AND DIDN'T KNOW WHY IT HAPPENED. IT HAS HAPPENED 2 MORE TIME. IT IS CURRENTLY AT THE DEALER BEING CHECKED AGAIN. EVERY TIME IT HAPPENS I AM DRIVING AND THE CAR IS IN MOTION. THIS IS VERY DANGEROUS AND I AM VERY WORRIED IT IS GOING TO CAUSE ME AND MY CHILDREN TO BE IN AN ACCIDENT. SOMETHING NEEDS TO BE DONE ABOUT THIS, IT IS A VERY SERIOUS PROBLEM!

11/24/2015

THE VEHICLE VIBRATES EXCESSIVELY WHEN DRIVEN. THE SEATS ALL MOVE VIOLENTLY. CAR DEALERS HAVE BALANCED THE TIRES TO NO AVAIL. THE TIRES WEAR OUT UNEVENLY, CUPPING BECAUSE OF THIS ISSUE. WE JUST HAD NEW TIRES INSTALLED TO CORRECT THE PROBLEM, ACCORDING TO THE DEALER THAT WAS THE FIX BUT THE CAR IS STILL VIBRATING. THE DEALER LOOKED AT THE CAR AGAIN AND SUGGESTED WE ROTATE TIRES THAT WERE JUST INSTALLED 60 DAYS AGO. THE TIRES ARE AGAIN WEARING UNEVENLY. WE NEED ASSISTANCE IN HAVING THIS PROBLEM RESOLVED ONCE AND FOR ALL. THE CAR HAS 1 YEAR OR 12,000 MILES LEFT ON ITS WARRANTY. I'VE LOST HOPE THAT THE DEALER WILL BE ABLE TO RESOLVE THE ISSUE.

3/1/2016

I BOUGHT A 2014 CHRYSLER TOWN AND COUNTRY IN AUGUST 2014. I TOOK THE VAN IN FOR A SQUEALING NOISE 20 DAYS AFTER I BOUGHT THE VEHICLE SAT THERE FOR AN HOUR AT THE DEALERSHIP AND THEN THEY COME TO TELL ME THEY COULD NOT HEAR THE NOISE. THE VAN STOP MAKING THE NOISE IN OCTOBER 2014 HOWEVER IT ALMOST COST ME AND CHILDREN OUR LIVES. WE WERE DRIVING DOWN A VERY BUSY HIGHWAY WHERE WE LIVE AND THE ENGINE STALLED AND JUST QUIT LOST ALL POWER I WAS ABLE TO GET OUT OF THE ROAD THANK GOODNESS OR WE WOULD HAVE BEEN SMASHED BECAUSE IT WAS 8:00 A.M. WORK TRAFFIC. I THEN CALLED THE DEALERSHIP RIGHT AWAY AND MADE AN APPOINTMENT TO BRING THE VAN IN TO HAVE IT SEEN ABOUT. I TOOK THE VAN IN AND WAS CALLED A FEW DAYS LATER AND THEY TOLD ME THEY COULD NOT DUPLICATE THE ISSUE VERY FRUSTRATING. MY VAN HAS STALLED SEVERAL MORE TIMES AFTER THAT AND HAS BEEN AT THE DEALERSHIP FOR 3 WEEKS NOW AND THEY STILL SAY THEY CANNOT FIND THE ISSUE. ALSO, I WAS IN THE PARKING LOT OF A STORE AND TURNED INTO A PARKING PLACE AND THE ENGINE JUST SHUT OFF IT TOOK SEVERAL MINUTES FOR IT TO START BACK UP. I HAVE CONTACTED CHRYSLER ON THIS MATTER AND THEY GO WITH WHAT THE SERVICE DEPARTMENT SAYS AND IF THEY CANNOT DUPLICATE THE ISSUE THEY TELL ME TO COME GET IT. I AM NOW GOING TO TURN THIS OVER TO THE LEMON LAW DEPARTMENT BECAUSE I DO NOT FEEL SAFE IN THIS VEHICLE THAT WAS PURCHASED NEW AND ONLY HAS 7,000 MILES ON IT. NOT TO MENTION THIS IS THE SECOND BRAND NEW VEHICLE I HAVE PURCHASED FROM THIS PLACE AND THE FIRST ONE THE TRANSMISSION WENT OUT AT 6,000 MILES. I NEED SOME HELP SOMEONE PLEASE ADVISE ME ON WHAT I NEED TO DO. ALSO, I HAVE WROTE A LETTER TO CHRYSLER STATING THE PROBLEMS I AM HAVING AND CERTIFIED MAILED IT AND THE ONLY RESPONSE I GOT WAS I WILL SEND TO SOMEONE ELSE. *TR

1/14/2015

CAR CUT OFF AND WOULD NOT START. TOOK THE CAR TO A CHRYSLER DEALERSHIP AND THEY SAID IT WAS THE BATTERY. THEY CHARGE THE BATTERY AND THE CAR STILL WOULD NOT START. THEN THEY SAID IT WAS THE TIPM, THEY HAD TO ORDER THE PART AND 39 OTHER WAS WAITING ON THE PART ALSO. IT IS GOING TO BE $1,100.00 TO FIX THE PROBLEM.

8/30/2015

THE ACCELERATOR JAMMED AT FULL THROTTLE AS WE WERE MAKING A RIGHT TURN. THERE WAS NOTHING DEPRESSING THE ACCELERATOR, BUT THE ENGINE WAS RACING AT FULL SPEED. THE LIGHT WAS RED, SO I WAS FORCED TO USED THE BRAKES TO KEEP FROM HITTING THE CAR STOPPED AT THE LIGHT IN FRONT OF US. THE BRAKES WEREN'T GOING TO HOLD THE VEHICLE BACK FOR LONG, SO I SHIFTED INTO NEUTRAL AND TURNED OFF THE ENGINE. WHEN I TURNED IT BACK ON THE ACCELERATOR WAS STILL STUCK AT FULL THROTTLE. ONLY AFTER TURNING IT OFF A SECOND TIME, COMPLETELY REMOVING THE KEY FROM THE IGNITION, WAITING FOR ALL THE LIGHTS ON THE CONTROL PANEL TO DIM, AND RESTARTING IT DID THE ACCELERATOR RETURN TO NORMAL. CHRYSLER INSISTS THAT IT WAS THE FLOOR MAT DEPRESSING THE ACCELERATOR, BUT THERE WASN'T ANYTHING IN THE WAY OF OR JAMMING THE PEDAL AT ALL. IT WAS FREE AND CLEAR. THE VEHICLE SMELLED VERY HOT AND A RED LIGHTNING BOLT IMMEDIATELY FLASHED WITH AND OIL CHANGE DUE NOW INDICATOR. *TR

12/17/2014

THE VEHICLE WAS PARKED IN THE GARAGE WHEN THE DRIVER ENTERED THE VEHICLE. THE DRIVER PRESSED THE IGNITION BUTTON TO TURN THE VEHICLE, KEEPING HER FOOT ON THE BRAKE. AS THE VEHICLE STARTED, THE WIPERS CAME ON AT HIGH SPEED WITHOUT HAVING BEEN TURNED ON AT THE TIME OR PREVIOUSLY. AT THE SAME TIME, THE ENGINE REVVED AND BEGAN TO ACCELERATE IN REVERSE DESPITE BEING IN PARK WITH THE DRIVER'S FOOT ON THE BRAKE. THE DRIVER'S DOOR WAS OPEN AND CRASHED AGAINST THE SIDE OF THE GARAGE DOOR, EJECTING THE DRIVER WHO HAD NOT EVEN HAD TIME TO PUT HER ON SEAT BELT. THE VAN CONTINUED TO REVERSE DOWN THE DRIVEWAY WHERE IT COMPLETED (ALMOST) A 180 DEGREE TURN. THE VAN FINALLY CAME TO A STOP ROLLING UP AGAINST A SIDEWALK CURB WITH A COUPLE MORE ENGINE REVS. A PERSON OTHER THAN THE DRIVER WAS THE FIRST TO THE VEHICLE AFTER IT CAME TO A STOP. HE NOTED THAT THE VEHICLE WAS IN PARK. HE SHUT THE VEHICLE OFF BY PRESSING THE IGNITION BUTTON. THE OWNER OF THE VAN AND DRIVER ARE VERY CONCERNED ABOUT THE VEHICLE'S AND THEIR SAFETY AFTER HAVING EXPERIENCED THIS INCIDENT. *TT

8/13/2015

WHILE DRIVING ON THE HIGHWAY I DETECTED A BURNING SMELL. I SAW SMOKE COMING FROM UNDER MY LEGS. I LIFTED MY LEG AND SAW A GLOWING HEATING COIL IN THE SEAT. I TURNED OFF THE HEATED SEAT SWITCH AND PULLED TO THE CURB TO FURTHER CHECK OUT THE SITUATION. I REALIZED THE SMOKE/FIRE HAD STOPPED AND DROVE TO A PARKING AREA AND CHECKED THE SEAT AGAIN. THE DANGER SEEMED PAST SO I WENT TO DINNER. MY WIFE AND I RETURNED HOME WITH THE SEAT HEATER OFF. THE NEXT MORNING THE DEALER WAS CALLED AND THE CAR TAKEN TO THE SERVICE CENTER. *TR

3/9/2015

WE PURCHASED OUR NEW 2014 CHRYSLER TOWN AND COUNTRY MINI VAN FROM OUR LOCAL CHRYSLER DEALER WITH TWO DEFECTIVE OUTBOARD REAR SEAT HEADRESTS. THE OUTBOARD ATTACHMENT OF THE STEEL HORSESHOE SHAPED ATTACHING ROD TO THE SEAT FRAME IS BROKEN. RETURNED VEHICLE TO DEALER AFTER WE DISCOVERED THIS CONDITION FOR INSPECTION AND REPAIRS ON MAY 4, 2015. WE HAD TO LEAVE THE VEHICLE WITH THE DEALERSHIP DUE TO A SERVICE DEPARTMENT BACKLOG. THE DEALER INSPECTED THE SEAT ON MAY 6, 2015 AND CONTACTED US TO TELL US THAT WE HAD DONE SOMETHING TO THE SEAT TO CAUSE THE HEADREST RODS TO BREAK. WE TOLD THE DEALER THAT WE DISAGREED AND WE WENT TO THE DEALERSHIP TO DISCUSS THERE FINDINGS. THERE IS NO VISUAL DAMAGE TO THE SEAT OR THE HEADREST, THE SEAT IS NEW, LOOK LIKE IT DID WHEN WE PURCHASED THE VEHICLE. WE ALSO WAS TOLD THAT WE MUST HAVE DAMAGED THE HEADREST WHEN WE RAISED THE SEAT FROM THE SEAT WELL IN THE FLOOR TO THE UPRIGHT POSITION. OUR SERVICE ADVISOR MR. RASHON PERRY GOT HIS SERVICE MANAGER AND WE DISCUSSED THE DAMAGE TO THE SEAT AND HE TAKEN SOME DIGITAL PICTURES OF THE DAMAGE TO THE SEAT AND TOLD US THAT HE WOULD SUBMIT THEM TO CHRYSLER FOR REVIEW AND GET BACK TO US IN 2 TO 3 DAYS. DID NO HAPPENED. CALLED DEALERSHIP ON MAY 14, 2015 AND ASKED OUR SERVICE ADVISOR MR. PERRY FOR AND UPDATE, NEVER ANSWERED THE PAGE FROM THE FRONT DESK. ASKED TO BE TRANSFERRED TO THE SERVICE MANAGERS (JOHN ?) AND LEFT A MESSAGE ON HIS ANSWERING MACHINE ASKING FOR AN UPDATE ON THE STATUS OF REPAIRING OUR SEAT. NO RETURN CALL TO DATE. WE UNDERSTAND THAT THERE IS A FEDERAL MOTOR VEHICLE SAFETY STANDARD THAT REQUIRES THE HEADREST TO PREVENT A PASSENGERS HEAD FROM WHIPLASHING DURING A 35 MPH REAR OR FRONT CRASH. CHRYSLER COULD HAVE OTHER VEHICLE IN THE PUBLICS HANDS WITH THESE DEFECTIVES SEATS HEADREST. WE NEED HELP IN GETTING THIS VERY SERIOUS ISSUE ADDRESSED. PLEASE HELP US.

5/17/2015

WHILE GETTING ON THE HIGHWAY THE GAS PEDAL WAS PRESSED TO FULL AND EXHAUST SMELL OR A GAS SMELL WAS WITNESSED IN THE BACK SEAT. AFTER SEVERAL DELIBERATE TIMES OF PRESSING THE GAS TO FULL EVERY TIME THE SAME SMELL WAS WITNESSED IN THE BACK SEATS OF THE VEHICLE. VEHICLE IS SIX MONTHS OLD AND IS GOING TO BE GOING TO THE DEALER ASAP. *TR

3/2/2014

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE DID NOT REACH THE ADVERTISED NUMBER OF CITY AND HIGHWAY MILES PER GALLON. THE CONTACT DID NOT INDICATE SPECIFIC SPEEDS. THE DEALER AND MANUFACTURER WERE NOTIFIED. THE FAILURE MILEAGE WAS 2,500.

6/23/2014

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT VARIOUS SPEEDS, THE SECURITY LIGHT ILLUMINATED. AS THE CONTACT ATTEMPTED TO EXIT THE VEHICLE, THE ALARM SOUNDED INTERMITTENTLY. IN ADDITION, THE CONTACT STATED THAT THE SEAT BELT WARNING CHIMED WITHOUT A PASSENGER IN THE SEAT. THE CONTACT THEN STATED THAT THE PUSH TO START FAILED TO OPERATE INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WIN NODE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 400.

3/25/2015

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THE SEAT BELT WAS JAMMED IN THE LATCH. THE SEAT BELT WAS ABLE TO BE UNLATCHED FROM THE VEHICLE; HOWEVER, UPON INSPECTION, THERE WAS A TEAR IN THE SEAT BELT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT BELT WAS TORN AND THE SEAT BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 13,368.

2/19/2016

THE TPMS LIGHT KEEPS COMING BACK ON. THE VAN HAS BEEN SERVICED AT THE DEALERSHIP THAT IT WAS BOUGHT FROM. THEY DID NOT INFORM ME OF THE RECALL OR RECTIFY THE PROBLEM EVEN AFTER MENTIONING IT TO THEM REPEATEDLY. *TR

4/27/2015

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN ADDITION, THE CONTACT MENTIONED THAT THE CHECK TIRE PRESSURE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000.

8/17/2015

HEADLIGHTS & WIPERS STARTED COMING ON AT THE SAME TIME AND I HAD NO CONTROL OVER THEM. THE WIPERS WOULD SAY ON FOR ABOUT 3-5 MINUTES AND HEADLIGHTS WOULD STAY ON FOR ABOUT 15-20 MINUTES. NEXT THE RADIO WOULD FREEZE UP. THEN THE PUSH BUTTON START WOULD NOT ALWAYS WORK THE FIRST TIME, HAD TO REPEAT IT A FEW TIMES TO START. NEXT ALARMS WOULD GO OFF IN THE CAR, WITH NO SYMBOLS ON THE DASH. THEN THE POWER 3RD ROW SEAT WOULD MOVE FORWARD AND REVERS WITH MY GRANDSON SITTING IN THE SEAT. CAR WAS UNSAFE TO DRIVE, TOO MANY ELECTRICAL PROBLEMS GOING ON!

1/19/2016

RADIO, GAUGES, TURN SIGNALS, AND AC RANDOMLY STOP WORKING. WIPERS TURN ON AT THE SAME TIME. SOME TIMES FOR SECONDS, SOMETIMES FOR HOURS. THERE DOES NOT SEEM TO BE A TRIGGER AS IT HAS HAPPENED WHILE DRIVING ON THE HIGHWAY, BACK ROADS AND EVEN STOPPED IN THE DRIVEWAY. NO WAY TO RESET THE CAR ONCE IT IS IN DEAD RADIO/AC/GAUGES MODE, IT WILL ONLY RESET ITSELF, AGAIN RANDOMLY. I TRIED PULLING THE BATTERY CABLE AND WAITING, THEN RE-ATTACHING TO NO AVAIL.

7/18/2016

FROM AN HALF HOUR OF PICKING UP MY CAR AND GETTING IT HOME I HAVE HAD A SEVERE SAFETY PROBLEM TO WHERE THE SLIDING DOOR EITHER DOESN'T CLOSE ALL THE WAY OR IF IT DOES IT MAKES A CLICKING NOISE AS IF TRY TO LATCH CLOSE. CALLED DEALER RIGHT OF WAY BROUGHT IT BACK NEXT DAY SAID THE COMPUTER FOR DOOR NEEDED TO BE UPDATED(REALLY BRAND NEW CAR) WORKED WHILE I WAS THERE GOT HOME LATER THAT DAY HAPPENED AGAIN DEALER LOOKED HAVE TO CHANGE MODULE WAITED FOR PART TO COME GOT IT BACK STILL HAPPENING NOW DEALER SAID LATCH NEEDED TO BE ADJUSTED SO THEY DID GOT IT BACK STILL HAPPENING. GOT A CHRYSLER CASE MANAGER THEY ARE DOING NOTHING ALL I ASKED WAS TO SWITCH CAR OUT SO NONE OF MY KIDS FALL OUT AND GET HURT OR POSSIBLY DIE NO ONE WANTS TO HELP STUCK WITH A DEFECTIVE VEHICLE FOR THE NEXT 3 YEARS. NEVER AGAIN WILL I GET CHRYSLER OR RECOMMEND ONE. HOPEFULLY NO ONE FALLS OUT OR THEY WILL BE IN A LOT OF TROUBLE. *TR

6/9/2014

DRIVERS SIDE SLIDING DOOR OPENS UNEXPECTEDLY WHEN CAR IS PARKED. TOOK TO DEALER AND THEY SAID IT WAS IN THE COMPUTER SYSTEM. A BAD LATCH THAT NEEDED REPLACEMENT. SINCE THIS HAPPENS IS IT NOT CONSIDERED A SAFETY HAZARD. ONLY HAD THE VEHICLE 4 MONTHS AND HAS BEEN DOING THIS FOR THREE WEEKS. WHILE SHOPPING, PARKED IN THE GARAGE, JUST WHENEVER THE CAR IS IN PARK.

12/12/2015

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT TIRE PRESSURE MONITORING SYSTEM FAILED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN INFLATED THE TIRE AND STATED THAT THE VEHICLE NEEDED TO BE RUN WITH THE AIR LEVEL CORRECTED; HOWEVER, THE REMEDY FAILED AND THE TECHNICIAN DIAGNOSED THAT THE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 6,000. UPDATED 5/28/15 *TA UPDATED 10/4/2017*CN

4/3/2015

THE TPMS LIGHT KEEPS COMING BACK ON. THE VAN HAS BEEN SERVICED AT THE DEALERSHIP THAT IT WAS BOUGHT FROM. THEY DID NOT INFORM ME OF THE RECALL OR RECTIFY THE PROBLEM EVEN AFTER MENTIONING IT TO THEM REPEATEDLY. *TR

4/27/2015

THERE WAS A RE-CALL FOR MY VEHICLE. SOMETHING TO DO WITH THE REAR WINDOW SWITCH CATCHING FIRE. I BROUGHT IT TO MY CHRYSLER DEAR FOR A SERVICE AND TO RESOLVE THE RECALL ISSUE. I WAS QUITE SURPRISED TO HEAR THERE WAS NO FIX AND ALL THEY COULD SO WAS DIS-CONNECT THE SWITCH. WHEN I ASKED WHEN THEY EXPECT THE FIX TO BE READY, THEY LAUGHED AND SAID THE LAST RE-CALL TOOK OVER A YEAR. HOW CAN THIS HAPPEN? HOW DOES A VEHICLE MANUFACTURER NOT HAVE A FIX FOR A PROBLEM THAT CAN CAUSE A FIRE IN A VEHICLE? ISN'T THAT THE REASON FOR THE RE-CALL TO GET THE PROBLEM FIXED? THESE RE-CALLS ARE BECOMING TO FREQUENT AND THE AUTO MANUFACTURERS HAVE DECIDED IT CHEAPER TO NOT FIX THE PROBLEM AND INCONVENIENCE THE VEHICLE OWNERS. *TR

11/3/2014

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 04/07/16*LJ UPDATED 04/27/18*JB THE CONSUMER STATED THE REAR QUARTER VENT WINDOW WAS REPAIRED ON 03/17/16. *TR

11/23/2015

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY EQUIPPED WITH KUMHO TIRES, SIZE: P225/65R/17 (NA). WHILE THE VEHICLE WAS BEING INSPECTED FOR ROUTINE MAINTENANCE, THE TECHNICIAN INFORMED THE CONTACT THAT THE FRONT DRIVER SIDE TIRE EXPERIENCED EXCESSIVE WEAR AND NEEDED TO BE ROTATED. THE TIRE WAS ROTATED. IN ADDITION, THE TIRE LEAKED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE FAILURE MILEAGE WAS 43,579 AND THE TIRE FAILURE MILEAGE WAS 9,000.

10/27/2015

HAD TO REPLACE TIRES ON 2014 TOWN AND COUNTRY MINIVAN. FOUND THAT THE ORIGINAL EQUIPMENT TIRES, TWO WERE MANUFACTURED IN 2010 AND TWO WERE MANUFACTURED IN 2012. ALL SHOWED SIGNS OF DRY ROT ON SIDE WALLS.

1/28/2016

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE DRIVING 60 MPH, A CHILD'S FINGER BECAME STUCK IN THE HEADPHONES THAT WERE EQUIPPED FOR THE FACTORY DVD PLAYER. THE CONTACT MENTIONED THAT THERE WAS A DEFECT IN THE HEADPHONES. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 8,000. UPDATED 08/14/14*LJ

5/27/2014

THIS IS NOT AN ACCIDENT. THIS IS A SAFETY CONCERN REGARDING THE ENGINE STARTING/STOP BUTTON WHEN OPERATING THE VEHICLE USING THE START/STOP BUTTON YOU CAN EXIT THE VEHICLE WITH THE ENGINE RUNNING WITHOUT ANY TYPE OF WARNING SIGNAL THAT THE ENGINE IS STILL RUNNING SUCH AS A WARDING CHIME HORN BEEP OR A VIBRATION ON THE KEY FOB. IT IS EASY TO FORGET TO PRESS THE STOP BUTTON WHEN LEAVING THE VEHICLE.AS WE HAVE EXPERIENCED SEVERAL TIMES. THE DANGEROUS CONCERN WITH THIS LACK OF A SAFETY NOTIFICATION IS THE CAR CAN BE LEFT RUNNING IN AN ENCLOSED GARAGE SPREADING DEADLY CARBON MONOXIDE THROUGH A HOME. OR HAVING A CAR STOLEN WHILE FUELING THE CAR OR DOING THINGS THAT WOULD LEAVE THE CAR UNLOCKED. IF I PLACE THE START/STOP BUTTON THE ACCESSORY POSITION THE HORN BEEPS AND THE HEADLIGHTS FLASH AND THE INTERIOR LIGHTS FLASH. THESE WARNINGS WILL STAY ON FOR SEVERAL MINUTES. BUT NOT IF THE ENGINE IS RUNNING. INTERESTING FACT IS THAT OTHER MANUFACTURES SUCH AS HONDA AND KIA DO HAVE WARNING SOUNDS TO REMIND THE DRIVER TO STOP THE ENGINE. THE CHRYSLER DEALER IS NOT CONCERNED AND A PHONE CALL TO CHRYSLER CUSTOMER INDICATED THEY ARE NOT CONCERNED BUT A MEMO WOULD BE SENT TO SOME PLACE. THIS SHOULD BE CORRECTED BEFORE PEOPLE DIE FROM CO POISONING OR A CAR JACKING. *TR

8/12/2014

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (VISIBILITY); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

8/28/2014

WHILE OUT OF TOWN (200 MILES FROM HOME) AND STOPPING FOR A BRAKE, I EXITED THE CAR. I RETRIEVED SOME PERSONAL BELONGINGS AND ACCIDENTALLY PUT MY HAND ON THE DOOR LOCK SWITCH. WHILE CLOSING THE DOOR, I NOTICED THAT THE KEY FOB WAS STILL ON THE CONSOLE, BUT IT WAS TOO LATE TO STOP THE DOOR FROM CLOSING. DESPITE STATEMENTS IN THE MANUAL THAT WITH A KEYLESS IGNITION SYSTEM, IT WAS NOT SUPPOSED TO BE POSSIBLE TO LOCK THE DOOR WITH THE FOB INSIDE, THE DOORS REMAINED LOCKED. THE HORN DID NOT BEEP AND THE DOORS DID NOT UNLOCK IN ACCORDANCE WITH THE MANUAL. EVENTUALLY, I LOCATED THE CHRYSLER SERVICE NUMBER THROUGH GOOGLE ON MY CELL PHONE AND CALLED FOR ASSISTANCE. CHRYSLER CALLED FOR A SERVICE TRUCK TO SEE WHETHER IT WAS POSSIBLE TO GAIN ENTRY INTO THE CAR. AFTER ABOUT AN HOUR FROM LOCKING THE DOOR, A SERVICE TRUCK ARRIVED AND THE OPERATOR WAS ABLE TO UNLOCK THE DOOR. IF I HAD NOT HAD A CELL PHONE, THERE WOULD HAVE BEEN NO WAY TO EITHER SEARCH OR MAKE A "HELP" CALL. MORE IMPORTANTLY, HAD OUR GRANDCHILDREN BEEN WITH US, THEY WOULD HAVE BEEN LOCKED IN A RELATIVELY HOT, VEHICLE AND WE WOULD HAVE HAD TO BREAK A WINDOW SO THEY COULD ESCAPE. THE PERSON ON THE CHRYSLER LINE SEEMED TO HAVE NO INTEREST IN THE PROBLEM OTHER THAN TO CALL A SERVICE TRUCK. THIS IS NOT THE FIRST TIME I'VE HAD A PROBLEM WITH THE ELECTRICAL DOOR LOCKING SYSTEM. PREVIOUSLY, I'D MADE 3 COMPLAINTS TO THE DEALER REGARDING A FAILURE OF THE DRIVER SLIDING DOOR TO LOCK. I EVEN SENT THE DEALER A VIDEO OF THE DOOR LOCK FAILING TO PROPERLY OPERATE (I STILL HAVE THE VIDEO AND EMAILS TO THE DEALER). CHRYSLER SHOULD BE REQUIRED TO WARN ALL PURCHASERS THAT THEIR SYSTEM, ON OCCASION, DOES NOT PREVENT THE DOORS FROM LOCKING WHILE THE FOB REMAINS IN THE CAR. THEY SHOULD ALSO BE REQUIRED TO INFORM ALL OWNERS OF ANY SMART PHONE APPLICATION WHICH WOULD UNLOCK THE DOORS. *TR

10/29/2014

I WAS CHANGING THE LEFT FRONT TIRE BECAUSE THE TIRE HAD A NAIL IN IT. I USED THE TIRE JACK FROM THE VEHICLE. THE VEHICLE WAS RAISED AND THE TIRE WAS REMOVED AND THE JACK COLLAPSED. THE VEHICLE WAS PERFECTLY LEVEL IN A GARAGE WITH A CEMENT FLOOR. THE VEHICLE WAS IN PARK. I DID NOT SET THE EMERGENCY BRAKE OR BLOCK THE TIRES. NOTHING WAS TOUCHING OR ROCKING THE VEHICLE AT THE TIME OF THE INCIDENT. LOOKING AT THE JACK AFTERWARDS, THE SCREW BOLT WAS BENT AND THE UPPER ARMS WERE BENT. *TR

1/13/2015

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DRIVER SIDE HEAD REST WAS DEFECTIVE. THE HEAD REST DID NOT LOWER TO THE POSITION TO PROTECT THE DRIVER'S HEAD IN THE EVENT OF A CRASH. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY COULD NOT ADJUST THE HEAD REST. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

3/1/2016

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE'S BLIND SIDE SENSOR LOCATED ON BOTH THE PASSENGER AND DRIVER SIDE MIRRORS FAILED TO PROPERLY NOTIFY THE DRIVER. ALSO, THE INSTRUMENT PANEL FAILED TO CHIME AND THE LIGHT SENSOR SYSTEM FAILED TO ALERT THE DRIVER WHEN SOMETHING WAS IN THE VEHICLE'S BLIND SIGHT. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO STATED THAT BECAUSE THE BODY REPAIR SHOP PREVIOUSLY REPAIRED THE VEHICLE, THEY SHOULD PROVIDE THIS REPAIR AS WELL. THE VEHICLE WAS NOT REPAIRED. THE INSURANCE COMPANY STATED THAT ONLY ORIGINAL EQUIPMENT COULD BE USED FOR REPAIRS ON THE VEHICLE. THE DEALER WAS INFORMED THAT THE PARTS FOR THE REPAIR WERE ORIGINAL PARTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 29,929. UPDATED 05/04/16*LJ *TR

3/7/2016

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT'S WIFE WAS DRIVING 35 MPH, THE HEADLIGHTS AND WINDSHIELD WIPERS STOPPED WORKING AND THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS. THE CONTACT'S WIFE PULLED OVER AND PARKED THE VEHICLE. THE VEHICLE WAS DIAGNOSED AND REPAIRED BY THE DEALER, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

4/14/2016

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT'S WIFE WAS DRIVING 35 MPH, THE HEADLIGHTS AND WINDSHIELD WIPERS STOPPED WORKING AND THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS. THE CONTACT'S WIFE PULLED OVER AND PARKED THE VEHICLE. THE VEHICLE WAS DIAGNOSED AND REPAIRED BY THE DEALER, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

4/14/2016