2013 Chevrolet Suburban Owner Complaints

THE DASHBOARD ON MY 2013 SUBURBAN, JUST OUT OF FACTORY WARRANTY WITH 40K MILES, SPONTANEOUSLY CRACKED WHILE THE VEHICLE WAS PARKED. THIS CRACK COULD POTENTIALLY AFFECT THE FUNCTION AND/OR SAFETY OF THE AIRBAG IN THE CASE OF AN ACCIDENT OR DEPLOYMENT. I CONTACTED GM AND THEY CLAIM TO KNOW NOTHING ABOUT THIS ISSUE AND DENY THERE IS A PRODUCT DEFECT. I HAVE SINCE FOUND MANY OTHERS ONLINE WITH THE SAME PROBLEM, SOME OF WHOM HAVE FILED LEGAL ACTION AGAINST GM FOR THE SAME ISSUE. THERE IS ALSO A FACEBOOK PAGE WITH OVER 3200 MEMBERS WITH THE SAME PROBLEM AND LACK OF RESPONSE FROM GM IN TAKING RESPONSIBILITY FOR THIS OBVIOUSLY DEFECTIVE AND POTENTIALLY DANGEROUS PRODUCT.

4/13/2016

ON JAN. 11, 2016. I WAS SITTING IN MY VEHICLE ON A CVS PARKING LOT WHEN MY REAR HATCH GLASS EXPLODED. NOTHING HIT MY GLASS AND THE SURVEILLANCE VIDEO SHOWED NO ONE AROUND MY VEHICLE WHEN THIS HAPPENED. I WAS TOLD IT COULD HAVE BEEN FROM THE EXTREME COLD CONDITIONS IN COMBINATION WITH HAVING THE REAR DEFROST ON. GM WOULD NOT WARRANT THIS AS A DEFECT, AND I HAVE SEEN OTHER INSTANCES THAT THIS HAS OCCURRED WITH OTHER PEOPLE.

5/19/2016

TL* THE CONTACT OWNS A 2013 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE DRIVING AND MAKING A RIGHT TURN, THE BRAKES WOULD ERRONEOUSLY ACTIVATE CAUSING INDEPENDENT DECELERATION. THE CONTACT ALSO INDICATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED AND THE HORN HAD ALSO FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 36,000.

4/3/2014

THIS IS THE THIRD SUBURBAN I HAVE OWNED IN THE LAST 7 YEARS. I HAVE OWNED A 2008, 2011 AND NOW A 2013. THEY HAVE ALL HAD THE SAME PROBLEM. THE DASH BOARD CRACKS AT THE LEFT TOP CORNER OF THE PASSENGER AIRBAG. I AM AFRAID THAT IF THE AIR BAG GOES OFF THE DASH MAY SEPARATE INTO PIECES BECOMING FLYING OBJECTS. IN MY CURRENT 2013 VEHICLE THE DASH HAS ALSO STARTED TO CRACK ON THE DASH PANEL ON THE DRIVERS SIDE.

6/22/2016

THE LEFT DRIVER'S SIDE EXTERIOR MIRROR IS RESTRICTED IN ITS UPWARD MOVEMENT AND WILL NOT MOVE HIGH ENOUGH TO ENABLE SAFE VIEWING OF THE BLIND SIDE ON THE LEFT OF THE CAR. THE MIRROR IS OBSTRUCTED BY THE FRAME OF THE MIRROR ASSEMBLY SO IT WON'T PIVOT INTO THE FRAME TO GIVE A HIGHER VIEW. *TR

11/30/2012

THE DASHBOARD IS START CRACKING ALL OVER ,AND IT IS GETTING WORST BY DAY. PLEASE LET ME KNOW WHAT CAN I DO TO FIX THIS MATTER. *TR

3/11/2015

TRAVELING IN THE RIGHT LANE OF A FOUR LANE HIGHWAY. MANEUVERED INTO THE LEFT LANE AND ACCELERATED UNDER FULL THROTTLE TO PASS ANOTHER VEHICLE. AFTER MOVING BACK INTO THE RIGHT HAND LANE AND RELEASING THE ACCELERATOR PEDAL THE VEHICLE CONTINUED TO ACCELERATE. DEPRESSED ACCELERATOR PEDAL SEVERAL TIMES THROUGH ITS FULL RANGE OF MOTION TO ENSURE THAT IT WAS OPERATING FREELY BUT THAT RESULTED IN NO CHANGE. VEHICLE DID NOT RESPOND TO ACCELERATOR PEDAL INPUT CHANGED. SEEMED TO BE STUCK AT WIDE OPEN THROTTLE. APPLIED FULL BRAKE PRESSURE AS HARD AS POSSIBLE TO SLOW VEHICLE AS IT CONTINUED TO TRY TO ACCELERATE. BRAKES BEGAN TO GET HOT AND BRAKE FADE WAS IMMINENT. SHIFTED TRANSMISSION SELECTOR UP INTO THE NEUTRAL POSITION. ENGINE MOMENTARILY OVERRAN TO THE REV LIMITER AND THEN SETTLED AT 4000 RPM. CONTINUED TO APPLY BRAKES TO A STOP WHILE IN NEUTRAL. AFTER BEING STOPPED FOR APPROXIMATELY 30 SECONDS THE ENGINE SLOWED TO NORMAL IDLE SPEED. THROTTLE SEEMED TO ACTUATE NORMALLY AGAIN. SHIFTED TRANSMISSION TO DRIVE AND PROCEEDED TO THE DEALER. APPROXIMATELY 30 SECONDS LATER THE DASH INDICATOR "GRADE BRAKING ON" APPEARED IN THE MFD AND THEN DISAPPEARED. I WAS TRAVELING ON FLAT GROUND AT APPROX. 20 MPH AND NOT DEPRESSING THE BRAKE PEDAL. I CONFIRMED THAT THE TOW/HAUL MODE WAS NOT SELECTED ON THE TRANSMISSION. PROCEEDED TO DEALERSHIP AND AWAITING REPAIR NOTES.

5/26/2015

MY VEHICLE IS ONLY 2 YEARS OLD. AT APPROXIMATELY 85000 MILES ON A CAR THAT IS PROPERLY MAINTAINED IT SUDDENLY STARTED TO BURN OUT SPARK PLUGS. AFTER NUMEROUS SPARK PLUG BURN OUTS AND SERVICE APPOINTMENTS I WAS TOLD THAT THE ENGINE IS DAMAGED BECAUSE THE NUMBER 1 CYLINDER WAS CRACKED AND OPENING THE ENGINE WAS THE ONLY WAY TO CONFIRM HOW SIGNIFICANT THE ISSUE WAS. AS THE COST AND REMEDY WAS UNKNOWN AND LONGTERM FIX SEEMED UNFAVORABLE TO ME, I TOOK THE OPTION TO REPLACE THE ENGINE. I HAVE TRIED TO GET TO A RESOLUTION WITH GM BUT GOT ABSOLUTELY NOWHERE. I AM IN A NETWORK OF OWNERS OF THESE VEHICLES AND A SIGNIFICANT AMOUNT OF DRIVERS ARE EXPERIENCING THE SAME ISSUE. SOME GM SERVICE STATIONS HAVE ALSO MENTIONED THAT THE ISSUE WAS NOT CORRECTED UNTIL THE 2015 MODEL YEAR. THIS TELLS ME THAT GM IS AWARE OF THE ISSUE AND HAS CHOSEN TO DO ABSOLUTELY NOTHING TO ASSIST CUSTOMERS WITH THIS UNACCEPTABLE ISSUE. OVERVIEW OF THE MANY ISSUES: EXCESSIVE OIL USAGE SPARK PLUGS BURNING OUT OR FAILING SLUGGISH ENGINE CLICKING NOISE IN ENGINE PRIOR TO FIXING THE ENGINE, I SPENT APPROXIMATELY $1500 IN REPAIRS AND LOST WAGES AS I USE THE VEHICLE FOR WORK.

10/28/2015

TL* THE CONTACT OWNS A 2013 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE DRIVING AND MAKING A RIGHT TURN, THE BRAKES WOULD ERRONEOUSLY ACTIVATE CAUSING INDEPENDENT DECELERATION. THE CONTACT ALSO INDICATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED AND THE HORN HAD ALSO FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 36,000.

4/3/2014

TL* THE CONTACT OWNS A 2013 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE RUNNING HEAD LAMPS AND DRIVER SIDE TAIL LIGHT BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE FUSES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,044.

8/17/2015

WHEN BRAKING OR SLOWING DOWN THIS SUBURBAN ACTS LIKE IT WANTS TO KEEP GOING, LIKE A JERKING MOTION FORWARD AND BACK, MAKING THE STOP HARD, AS IF IT IS TRYING TO ACCELERATE AND BRAKE AT THE VERY SAME TIME, BECAUSE THE RPMS ARE CONSTANTLY MOVING UP AND DOWN SWITCHING FROM V4 TO V8 MODE. GOING DOWN HILLS AND GOING UP AN SHORT INCLINES THE VEHICLE DOES THE SAME JERKING MOTION, FORWARD AND BACK UNTIL I COME TO A COMPLETE STOP. WHEN TAKING OFF AND KEEPING A LOW SPEED UNDER 35 MPH THE VEHICLE CANNOT MAINTAIN THE SPEED, IT ACTS LIKE IT WANTS TO STOP ( IT NEVER HAS DIED) BUT I HAVE TO PUNCH THE ACCELERATOR TO GET THE VEHICLE TO PICK UP ITS SPEED AGAIN. WHILE I WAS IN A SCHOOL PICK UP LINE JUST COASTING ALONG AROUND 10 MPH, MY FOOT WAS NOT ON THE ACCELERATOR OR BRAKE AND THE VEHICLE MOVED FORWARD ON ITS OWN. THE ISSUES SEEM TO ALL HAPPEN AT A LOW SPEED, FROM 0-40MPH. I HAVE TAKEN THIS VEHICLE IN TO THE CHEVROLET DEALERSHIP ON SEVERAL OCCASIONS FOR THE SAME ISSUES AS I HAVE DESCRIBED ABOVE. EACH TIME THEY ARE UNABLE TO DUPLICATE THE ISSUE. MY BIGGEST AGGRAVATION IS THAT THIS VEHICLE DOES NOT DO THIS EVERY TIME I DRIVE IT, WHICH MAKES IT DIFFICULT TO BE DUPLICATED. I AM CONCERNED THAT WHEN I AM COMING TO A STOP THAT THE VEHICLE WILL NOT STOP AND REAR END ANOTHER VEHICLE. THIS ISSUE STARTED AROUND 2000 MILES AND HAS CONTINUED TO THIS DAY, CURRENTLY THIS VEHICLE HAS 7500 MILES ON IT. *TR

11/21/2013

TL* THE CONTACT OWNS A 2013 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE DRIVING AND MAKING A RIGHT TURN, THE BRAKES WOULD ERRONEOUSLY ACTIVATE CAUSING INDEPENDENT DECELERATION. THE CONTACT ALSO INDICATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED AND THE HORN HAD ALSO FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 36,000.

4/3/2014

TRAVELING IN THE RIGHT LANE OF A FOUR LANE HIGHWAY. MANEUVERED INTO THE LEFT LANE AND ACCELERATED UNDER FULL THROTTLE TO PASS ANOTHER VEHICLE. AFTER MOVING BACK INTO THE RIGHT HAND LANE AND RELEASING THE ACCELERATOR PEDAL THE VEHICLE CONTINUED TO ACCELERATE. DEPRESSED ACCELERATOR PEDAL SEVERAL TIMES THROUGH ITS FULL RANGE OF MOTION TO ENSURE THAT IT WAS OPERATING FREELY BUT THAT RESULTED IN NO CHANGE. VEHICLE DID NOT RESPOND TO ACCELERATOR PEDAL INPUT CHANGED. SEEMED TO BE STUCK AT WIDE OPEN THROTTLE. APPLIED FULL BRAKE PRESSURE AS HARD AS POSSIBLE TO SLOW VEHICLE AS IT CONTINUED TO TRY TO ACCELERATE. BRAKES BEGAN TO GET HOT AND BRAKE FADE WAS IMMINENT. SHIFTED TRANSMISSION SELECTOR UP INTO THE NEUTRAL POSITION. ENGINE MOMENTARILY OVERRAN TO THE REV LIMITER AND THEN SETTLED AT 4000 RPM. CONTINUED TO APPLY BRAKES TO A STOP WHILE IN NEUTRAL. AFTER BEING STOPPED FOR APPROXIMATELY 30 SECONDS THE ENGINE SLOWED TO NORMAL IDLE SPEED. THROTTLE SEEMED TO ACTUATE NORMALLY AGAIN. SHIFTED TRANSMISSION TO DRIVE AND PROCEEDED TO THE DEALER. APPROXIMATELY 30 SECONDS LATER THE DASH INDICATOR "GRADE BRAKING ON" APPEARED IN THE MFD AND THEN DISAPPEARED. I WAS TRAVELING ON FLAT GROUND AT APPROX. 20 MPH AND NOT DEPRESSING THE BRAKE PEDAL. I CONFIRMED THAT THE TOW/HAUL MODE WAS NOT SELECTED ON THE TRANSMISSION. PROCEEDED TO DEALERSHIP AND AWAITING REPAIR NOTES.

5/26/2015

2013 CHEVROLET SUBURBAN HAVE AN ELECTRICAL AND TRANSMISSION CLUNKING PROBLEM FOR THE PAST 2 YEARS, AND GMC DON'T WANT TO DO ANYTHING ABOUT IT. KRYSTAL DEALERSHIP IN BROOKLYN, NY AND MANFREDI DEALERSHIP IN STATEN ISLAND, NY, HAVE NO CUSTOMER SERVICE WHAT'S SO EVER

6/30/2017

TL* THE CONTACT OWNS A 2013 CHEVROLET SUBURBAN. THE CONTACT STATED WHILE DRIVING 19 MPH, HE TRAVELED OVER A ROAD BUMP AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE FUEL PUMP FUSE WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. TWO DAYS LATER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER AND THE CONTACT WAS AWAITING DIAGNOSIS. THE FAILURE AND CURRENT MILEAGE WAS 3,500.

7/10/2013

VEHICLE WAS PICKED UP BRAND NEW FROM THE DEALERSHIP, WITH APPROXIMATELY 1/8 TANK OF FUEL. THE FUEL TANK WAS FILLED, AND THE FOLLOWING DAY, SHORTLY AFTER LEAVING FOR A TRIP, A GRINDING/RATTLING NOISE STARTED. INSPECTION UNDER THE VEHICLE REVEALED THE FRONT OF THE FUEL TANK WAS APPROXIMATELY 8-10 INCHES LOWER THAN THE BACK, AND THE STRAP TO SECURE THE TANK TO THE VEHICLE NEARLY ON THE GROUND. A METAL GUARD ON THE INBOARD SIDE OF THE TANK WAS RUBBING AGAINST THE DRIVESHAFT, CAUSING THE NOISE WHEN DRIVING. AFTER TOWING TO A DEALERSHIP, TANK WAS FIXED, AND DEALER SERVICE REMEDY STATED "FRONT FUEL TANK STRAP WAS NOT SEATED IN FRAME, TANK FELL WHEN FILLED UP, TANK AND SHIELD DAMAGED, REPLACED FUEL TANK, FRONT STRAP AND SHIELD FRONT TANK LEFT SIDE".

8/30/2013

ENGINE DIED ON HIGHWAY LOST ALL POWER AND NO STEERING. WAS TOLD BY DEALER IT WAS A BAD NEG BATTERY CABLE. IT IS SHOCKING THAT A BAD BATTERY CABLE CAN CAUSE A DEADLY SITUATION. CERTAINLY SOMEONE WILL DIE FROM THIS DEFECT IF THEY HAVENT ALREADY. DEALER CLAIMED TO REPAIR THE VEHICLE AND IT HAPPENED ONLY A FEW MILES AFTER I PICKED UP THE VEHICLE. ERROR CODE WAS P0601. THEY HAVE THE CAR FOR REPAIR AGAIN, BUT I REFUSE TO EVERY DRIVE THE DEATH TRAP. I HAVE HAD 20 SUBURBANS AND I HOPE THIS IS AN ISOLATED DEFECT NOT ONE THAT AFFECTS ALL SUBURBANS. THIS DEFECT IS EXTREMELY DANGEROUS. SOMEONE WILL CERTAINLY DIE FROM THIS DEFECT.

9/17/2017

ON 12/08/2018, THE VEHICLE STALLED WHILE IN MOTION ON STREET PULLING OUT OF DRIVEWAY AND TRAVELING ON THE HIGHWAY. THEN THE DASBOARD AND ENTIRE ELECTRONICAL STARTS TO SHUT DOWN AND TRUCK STARTS JURKING LOSING MORE POWER. THEN THE TRACTION AND STABILIZERS ARE DEACTIVATED. AFTER THE TRUCK IS PARK IT WILL NOT REMOTE START OR START WITH THE KEY UNTIL AFTER A COUPLE OF HOURS. THE A/C DEACTIVATED WITH A MESSAGE SAYING THAT THE ENGINE IS TO HOT. THE PROBLEMS STARTED BACK IN 06/2018 HAPPEN ON A FREQUENCY OF 3 TO 4 TIMES A MONTH.

12/13/2018

WHEN BRAKING OR SLOWING DOWN THIS SUBURBAN ACTS LIKE IT WANTS TO KEEP GOING, LIKE A JERKING MOTION FORWARD AND BACK, MAKING THE STOP HARD, AS IF IT IS TRYING TO ACCELERATE AND BRAKE AT THE VERY SAME TIME, BECAUSE THE RPMS ARE CONSTANTLY MOVING UP AND DOWN SWITCHING FROM V4 TO V8 MODE. GOING DOWN HILLS AND GOING UP AN SHORT INCLINES THE VEHICLE DOES THE SAME JERKING MOTION, FORWARD AND BACK UNTIL I COME TO A COMPLETE STOP. WHEN TAKING OFF AND KEEPING A LOW SPEED UNDER 35 MPH THE VEHICLE CANNOT MAINTAIN THE SPEED, IT ACTS LIKE IT WANTS TO STOP ( IT NEVER HAS DIED) BUT I HAVE TO PUNCH THE ACCELERATOR TO GET THE VEHICLE TO PICK UP ITS SPEED AGAIN. WHILE I WAS IN A SCHOOL PICK UP LINE JUST COASTING ALONG AROUND 10 MPH, MY FOOT WAS NOT ON THE ACCELERATOR OR BRAKE AND THE VEHICLE MOVED FORWARD ON ITS OWN. THE ISSUES SEEM TO ALL HAPPEN AT A LOW SPEED, FROM 0-40MPH. I HAVE TAKEN THIS VEHICLE IN TO THE CHEVROLET DEALERSHIP ON SEVERAL OCCASIONS FOR THE SAME ISSUES AS I HAVE DESCRIBED ABOVE. EACH TIME THEY ARE UNABLE TO DUPLICATE THE ISSUE. MY BIGGEST AGGRAVATION IS THAT THIS VEHICLE DOES NOT DO THIS EVERY TIME I DRIVE IT, WHICH MAKES IT DIFFICULT TO BE DUPLICATED. I AM CONCERNED THAT WHEN I AM COMING TO A STOP THAT THE VEHICLE WILL NOT STOP AND REAR END ANOTHER VEHICLE. THIS ISSUE STARTED AROUND 2000 MILES AND HAS CONTINUED TO THIS DAY, CURRENTLY THIS VEHICLE HAS 7500 MILES ON IT. *TR

11/21/2013

THE VEHICLE WAS IN CRUISE CONTROL AT 75 MPH. WHILE TRYING TO SWITCH LANES AND DISABLE THE CRUISE CONTROL WITH THE BRAKE PEDAL THE VEHICLE ACCELERATED . WE WERE UNABLE TO SLOW THE VEHICLE AS IT REACHED A SPEED OF 115 MPH. DRIVER PUT BOTH FEET ON THE BRAKE PEDAL AS WE TRIED TO SLOW THE VEHICLE FOR JUST APPROXIMATELY 10 MINUTES WHILE WEAVING IN HIGHWAY TRAFFIC. THE VEHICLE SUDDENLY STOPPED AND SLOWED. *TR

11/4/2014

I WILL NOW LIST THE QUALITY/SAFETY ISSUES THAT I HAVE TAKEN MY VEHICLE TO AL SERRA NORTH FOR, AND HOW MANY OF THE ISSUES HAVE BEEN RESOLVED AND HOW MANY HAVE NOT. ALSO I WILL LIST THE TOTAL NUMBER OF DAYS MY VEHICLE HAS BEEN OUT OF MY POSSESSION FOR THESE ?REPAIRS.? THAT NUMBER IS 12. 02/05/2013 THIRD ROW LEFT SEAT SAFETY/LATCH ISSUE. UNRESOLVED 03/06/2013 THIRD ROW LEFT SEAT SAFETY/LATCH ISSUE. UNRESOLVED 03/29/2013 THIRD ROW LEFT SEAT SAFETY/LATCH ISSUE. UNRESOLVED 04/03/2013 THIRD ROW LEFT SEAT SAFETY/LATCH ISSUE. UNRESOLVED 03/06/2013 CROOKED ?LT? DECAL ON DRIVERS SIDE OF VEHICLE. RESOLVED 03/06/2013 GAP BETWEEN CARGO AREA COAT HANGER AND HEADLINER. RESOLVED 03/06/2013 MY FREAKING HI-BEAM HEADLIGHTS DID NOT WORK! RESOLVED 03/29/2013 PASSENGER-SIDE MIRROR SHAKES AT HIGHER SPEED SO YOU CANNOT SEE WHAT IS BEHIND YOU. UNRESOLVED 04/03/2013 RATTLE IN PASSENGERS SIDE SECOND ROW SEAT. UNRESOLVED. *TR

4/17/2013

The paint flaking easily electrical poor in vehicle car seats ripping apart easily Doors handles interior braking apart easily

7/24/2023

I WILL NOW LIST THE QUALITY/SAFETY ISSUES THAT I HAVE TAKEN MY VEHICLE TO AL SERRA NORTH FOR, AND HOW MANY OF THE ISSUES HAVE BEEN RESOLVED AND HOW MANY HAVE NOT. ALSO I WILL LIST THE TOTAL NUMBER OF DAYS MY VEHICLE HAS BEEN OUT OF MY POSSESSION FOR THESE ?REPAIRS.? THAT NUMBER IS 12. 02/05/2013 THIRD ROW LEFT SEAT SAFETY/LATCH ISSUE. UNRESOLVED 03/06/2013 THIRD ROW LEFT SEAT SAFETY/LATCH ISSUE. UNRESOLVED 03/29/2013 THIRD ROW LEFT SEAT SAFETY/LATCH ISSUE. UNRESOLVED 04/03/2013 THIRD ROW LEFT SEAT SAFETY/LATCH ISSUE. UNRESOLVED 03/06/2013 CROOKED ?LT? DECAL ON DRIVERS SIDE OF VEHICLE. RESOLVED 03/06/2013 GAP BETWEEN CARGO AREA COAT HANGER AND HEADLINER. RESOLVED 03/06/2013 MY FREAKING HI-BEAM HEADLIGHTS DID NOT WORK! RESOLVED 03/29/2013 PASSENGER-SIDE MIRROR SHAKES AT HIGHER SPEED SO YOU CANNOT SEE WHAT IS BEHIND YOU. UNRESOLVED 04/03/2013 RATTLE IN PASSENGERS SIDE SECOND ROW SEAT. UNRESOLVED. *TR

4/17/2013

CHEVROLET TAHOE/SUBURBAN AND GMC YUKON/YUKON XL UNITS WITH THE "BLIND ZONE SYSTEM" IN THE DRIVER'S MIRROR DO NOT PROPERLY ADJUST. THE ADJUSTABLE MIRROR LACKS THE ABILITY TO AIM HIGH ENOUGH TO PROPERLY SEE THE ROAD BEHIND YOU. COMPARING THIS MIRROR WITH THE STANDARD ADJUSTABLE MIRRORS SHOWS THAT THE UP AND TRAVEL OF THE MIRROR IS LIMITED, PERHAPS BY COMPONENTS LOCATED BEHIND THE MIRROR. THIS ONLY AFFECTS THE DRIVER MIRROR AND NOT THE PASSENGER SIDE MIRROR. THERE IS NO WAY FOR ME TO PROPERLY ADJUST THE MIRROR TO PROVIDE PROPER VISIBILITY. DEALER SERVICE PERSONNEL VERIFIED THE MIRROR AND CONTROLS WERE NOT MALFUNCTIONING; IT JUST WASN'T ABLE TO ADJUST HIGH ENOUGH. *TR

8/28/2014

I WILL NOW LIST THE QUALITY/SAFETY ISSUES THAT I HAVE TAKEN MY VEHICLE TO AL SERRA NORTH FOR, AND HOW MANY OF THE ISSUES HAVE BEEN RESOLVED AND HOW MANY HAVE NOT. ALSO I WILL LIST THE TOTAL NUMBER OF DAYS MY VEHICLE HAS BEEN OUT OF MY POSSESSION FOR THESE ?REPAIRS.? THAT NUMBER IS 12. 02/05/2013 THIRD ROW LEFT SEAT SAFETY/LATCH ISSUE. UNRESOLVED 03/06/2013 THIRD ROW LEFT SEAT SAFETY/LATCH ISSUE. UNRESOLVED 03/29/2013 THIRD ROW LEFT SEAT SAFETY/LATCH ISSUE. UNRESOLVED 04/03/2013 THIRD ROW LEFT SEAT SAFETY/LATCH ISSUE. UNRESOLVED 03/06/2013 CROOKED ?LT? DECAL ON DRIVERS SIDE OF VEHICLE. RESOLVED 03/06/2013 GAP BETWEEN CARGO AREA COAT HANGER AND HEADLINER. RESOLVED 03/06/2013 MY FREAKING HI-BEAM HEADLIGHTS DID NOT WORK! RESOLVED 03/29/2013 PASSENGER-SIDE MIRROR SHAKES AT HIGHER SPEED SO YOU CANNOT SEE WHAT IS BEHIND YOU. UNRESOLVED 04/03/2013 RATTLE IN PASSENGERS SIDE SECOND ROW SEAT. UNRESOLVED. *TR

4/17/2013

TL* THE CONTACT OWNS A 2013 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE RUNNING HEAD LAMPS AND DRIVER SIDE TAIL LIGHT BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE FUSES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,044.

8/17/2015

WHILE TURNING LEFT AT AN INTERSECTION FROM A STOP, HALF WAY INTO THE TURN THERE WAS A CLUNK OR POP THAT WAS HEARD AND FELT ON THE LEFT DRIVER SIDE FLOOR BOARD. WHEN IT WAS TAKEN FOR INSPECTION, IT COULD NOT BE REPLICATED. THE SECOND TIME IT WENT FOR INSPECTION, WE WERE NOTIFIED THAT IT COULD NOT BE REPLICATED AND IF WE COULD MEET AT DEALER AND HAVE MECHANIC RIDE WITH US IN ORDER TO IDENTIFY THE NOISE. DURING THIS TIME THE TECH HEARD THE NOISE. WE WERE TOLD THAT THE VEHICLE WAS READY FOR PICK UP AND ON THE WORK ORDER, IT STATED THAT ALL SUSPENSION COMPONENTS WERE TORQUED TO SPEC AND ALL LUBRICATE POINTS HAD BEEN LUBRICATED. THE CLUNK IS STILL HAPPENING WHEN WE TURN LEFT AND SOMETIMES TURNING RIGHT. THE FREQUENCY OF THIS POP/CLUNK INCREASES AS THE VEHICLE IS DRIVEN. *TR

10/9/2014

REPLACEMENT OF RACK AND PINION

12/16/2020

WHILE TURNING LEFT AT AN INTERSECTION FROM A STOP, HALF WAY INTO THE TURN THERE WAS A CLUNK OR POP THAT WAS HEARD AND FELT ON THE LEFT DRIVER SIDE FLOOR BOARD. WHEN IT WAS TAKEN FOR INSPECTION, IT COULD NOT BE REPLICATED. THE SECOND TIME IT WENT FOR INSPECTION, WE WERE NOTIFIED THAT IT COULD NOT BE REPLICATED AND IF WE COULD MEET AT DEALER AND HAVE MECHANIC RIDE WITH US IN ORDER TO IDENTIFY THE NOISE. DURING THIS TIME THE TECH HEARD THE NOISE. WE WERE TOLD THAT THE VEHICLE WAS READY FOR PICK UP AND ON THE WORK ORDER, IT STATED THAT ALL SUSPENSION COMPONENTS WERE TORQUED TO SPEC AND ALL LUBRICATE POINTS HAD BEEN LUBRICATED. THE CLUNK IS STILL HAPPENING WHEN WE TURN LEFT AND SOMETIMES TURNING RIGHT. THE FREQUENCY OF THIS POP/CLUNK INCREASES AS THE VEHICLE IS DRIVEN. *TR

10/9/2014

SINCE I BOUGHT THIS VEHICLE BACK IN 2014 THE PAINT ON THE EXTERIOR HAS BEEN FLAKING ALSO THE TRACTION LIGHT AND STABILITRAK COMES ON AND OFF THE INTERIOR AS WELL HAS HAD MAJOR ISSUES SUCK AS CRACKING OF DASHBOARD AND SEAT I HAD TO DO AN TRANSMISSION JOB AFTER 4 YEARS , AIRBAGS SENSOR GOING ON AND OFF

8/23/2019

THE LEFT DRIVER'S SIDE EXTERIOR MIRROR IS RESTRICTED IN ITS UPWARD MOVEMENT AND WILL NOT MOVE HIGH ENOUGH TO ENABLE SAFE VIEWING OF THE BLIND SIDE ON THE LEFT OF THE CAR. THE MIRROR IS OBSTRUCTED BY THE FRAME OF THE MIRROR ASSEMBLY SO IT WON'T PIVOT INTO THE FRAME TO GIVE A HIGHER VIEW. *TR

11/30/2012

TRAVELING IN CONSTRUCTION IN MERGE LANE TAPPED ON BRAKES, DRIVERS SEAT BELT CAUGHT AND DID NOT RELEASE DRIVER APPLIED BRAKES TO AVOID COLLISION WITH A MERGING SEMI. THE SEAT BELT TIGHTENED EVEN MORE PULLING THE DRIVER UP OUT OF THE SEAT THE BACK SEAT PASSENGER HAD TO RELEASE THE BELT AFTER BEATING ON THE RELEASE LATCH. TAKEN TO DEALERSHIP IT WAS FOUND THAT BOTH FRONT SEAT BELTS WERE BINDING AND NOT RELEASING. *TR

5/21/2014

WHILE TURNING LEFT AT AN INTERSECTION FROM A STOP, HALF WAY INTO THE TURN THERE WAS A CLUNK OR POP THAT WAS HEARD AND FELT ON THE LEFT DRIVER SIDE FLOOR BOARD. WHEN IT WAS TAKEN FOR INSPECTION, IT COULD NOT BE REPLICATED. THE SECOND TIME IT WENT FOR INSPECTION, WE WERE NOTIFIED THAT IT COULD NOT BE REPLICATED AND IF WE COULD MEET AT DEALER AND HAVE MECHANIC RIDE WITH US IN ORDER TO IDENTIFY THE NOISE. DURING THIS TIME THE TECH HEARD THE NOISE. WE WERE TOLD THAT THE VEHICLE WAS READY FOR PICK UP AND ON THE WORK ORDER, IT STATED THAT ALL SUSPENSION COMPONENTS WERE TORQUED TO SPEC AND ALL LUBRICATE POINTS HAD BEEN LUBRICATED. THE CLUNK IS STILL HAPPENING WHEN WE TURN LEFT AND SOMETIMES TURNING RIGHT. THE FREQUENCY OF THIS POP/CLUNK INCREASES AS THE VEHICLE IS DRIVEN. *TR

10/9/2014

TL* THE CONTACT OWNS A 2013 CHEVROLET SUBURBAN. THE CONTACT STATED THAT ALL FOUR DOOR HANDLES ON THE VEHICLE FRACTURED WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE HANDLES FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.

3/6/2017

TL* THE CONTACT OWNS A 2013 CHEVROLET SUBURBAN. WHILE DRIVING AT AN UNDISCLOSED SPEED, THE DOORS BEGAN TO LOCK AND UNLOCK INDEPENDENTLY. THE CONTACT REACHED HIS DESTINATION AND TURNED OFF THE VEHICLE, BUT IT FAILED TO RESTART. THE VEHICLE WAS TOWED TO BASIL CHEVROLET (LOCATED AT 5111 TRANSIT RD, DEPEW, NY 14043, (716) 683-6800) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE.

11/29/2018

When car seat us properly installed rear facing, no matter how tight the seatbelt secures the car seat the car seat itself slides into an unsafe reclining position. We used the tethers with no improvement. Also the location of the crotch buckle punches and oftentimes does not latch correctly. This seat is dangerous as littles cannot verbalize what is going on. The cup holders impede proper locking of buckles but are required based on the manual. Should a crash happened I’m convinced a child would be harmed due to the seat shifting in the seat. When it shifts, the feet go up and the head goes down no matter how it’s properly installed (seatbelt or tether) in the rear facing position. We had to stop multiple times on our trip from Tx to PA to adjust the seats.

9/24/2021

When car seat us properly installed rear facing, no matter how tight the seatbelt secures the car seat the car seat itself slides into an unsafe reclining position. We used the tethers with no improvement. Also the location of the crotch buckle punches and oftentimes does not latch correctly. This seat is dangerous as littles cannot verbalize what is going on. The cup holders impede proper locking of buckles but are required based on the manual. Should a crash happened I’m convinced a child would be harmed due to the seat shifting in the seat. When it shifts, the feet go up and the head goes down no matter how it’s properly installed (seatbelt or tether) in the rear facing position. We had to stop multiple times on our trip from Tx to PA to adjust the seats.

9/24/2021

The contact owns a 2013 Chevrolet Suburban. The contact stated that the dashboard had many fractures nearby the air bag enclosure. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not included in a recall. The failure mileage was 294,000.

2/5/2024