2011 Chevrolet Suburban Owner Complaints

DASHBOARD CRACKED ABOVE INSTRUMENT PANEL AND AIRBAG. *TR

11/21/2014

THE VEHICLE DASHBOARD HAS DEVELOPED MAJOR CRACKS IN TWO PLACES. ONE CRACK IS ADJACENT TO THE PASSENGER SIDE AIR BAG. THE OTHER CRACK IS ABOVE THE STEERING COLUMN. I AM CONCERNED THAT THE ENTIRE DASHBOARD WILL BECOME SHRAPNEL IF THE AIRBAG SYSTEM WAS TO DEPLOY. ADDITIONALLY, THE ENTIRE DASHBOARD "FLAPS" WHEN THE VEHICLE IS MOVING. *TR

12/6/2014

I BOUGHT A GM CERTIFIED SUBURBAN AND LESS THAN TWO WEEKS LATER THE DASHBOARD CRACKED BEHIND THE AIRBAG. I CALLED THE DEALER AND GM AND ALERTED THEM TO THE PROBLEM AND TOLD THEM I FELT UNSAFE DRIVING THE VEHICLE WITH MY CHILDREN IN THE VEHICLE. I FEEL THAT IF THAT AIRBAG DEPLOYS IT COULD SEND THAT SHARP PIECE OF BROKEN PLASTIC FLYING THROUGH MY CAR. THEY WILL NOT FIX THE DASHBOARD WITHOUT ME PAYING FOR IT AND SAID IT IS NOT A COMMON COMPLAINT PEOPLE ARE HAVING. HOWEVER, EVERYONE I HAVE TALKED TO WITH A SUBURBAN, TAHOE, OR PICK UP TRUCK BETWEEN THE YEARS OF 2007-2013 IS EXPERIENCING THE SAME CRACK IN THE SAME PLACE NEAR THAT AIRBAG. GM NEEDS TO FIX THESE BEFORE INNOCENT PEOPLE GET HURT.

7/28/2015

IN SEPTEMBER 2014, I NOTICED MY DASH ABOVE THE INSTRUMENT CLUSTER CRACKING. I PURCHASED THIS CAR AS A GM CERTIFIED USED CAR WITH ORIGINAL FACTORY WARRANTEE IN APRIL 2013 WITH 60081 MILES ON IT. IN LESS THAN 5 MONTHS OF OWNERSHIP IT DEVELOPED THIS CRACK WHILE STILL UNDER FACTORY WARRANTEE. I TOOK IT TO MY LOCAL DEALER WITH ALL MY PAPERWORK AND THEY SAID IT WAS NOT COVERED, NOR WOULD THEY REPLACE IT. THIS CRACK HAS DEVELOPED DUE TO NO FAULT OF MY OWN FROM NEGLECT, EXCESS WEAR AND TEAR, EXCESS SUNLIGHT OR ANYTHING OTHER THAN MANUFACTURE FLAW. THIS CRACK HAS CONTINUED TO SPREAD AND DUE TO THE THIN AND SHARP NATURE OF THE PLASTIC, IF I WERE TO GET INTO AN ACCIDENT, THIS WOULD SPLINTER AND ACT LIKE SHRAPNEL WITHIN THE CABIN. MY FAMILY'S LIFE IS DANGER DUE TO THIS FACT AND GM REFUSES TO ACKNOWLEDGE THIS IS AN ISSUE. PLEASE LOOK INTO THIS AS I KNOW MANY OTHERS HAVE THE SAME ISSUE WITH EVEN 2015 MODELS. I AM ASKING FOR THE SAFETY OF MY FAMILY AND YOURS.

9/9/2015

TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE STOPPED WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE LURCHED FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. ADDITIONALLY, THE REAR LIFT GATE CLOSED ON ITS OWN WHILE THE CONTACT WAS STANDING UNDERNEATH. THE CONTACT SUSTAINED BRUISING TO HER FACE. ALSO, THE CONTACT STATED THE VEHICLE HESITATED TO ACCELERATE WHILE DEPRESSING THE ACCELERATOR PEDAL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000. *TR

4/5/2013

TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. UPON STARTING THE VEHICLE, THE DASHBOARD STARTED TO SHAKE INDEPENDENTLY. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THERE WERE TWO CRACKS OF SIGNIFICANT SIZE ON THE BOTTOM PART OF THE DASHBOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 43,300.

3/19/2015

THE ACCELERATOR HESITATES WHEN PRESSED. THE CAR DOES NOT MOVE AND WILL THEN ACCELERATE RAPIDLY WHEN AT A STOP AND TRYING TO ACCELERATE THROUGH INTERSECTIONS. DEALER COULD NOT DUPLICATE FOR REPAIRS. RECURRING ISSUE. ALSO HAS A POPPING OR CLUNKING NOISE IN BACK PASSENGER SIDE. DEALER HAS DUPLICATED BUT NOT REPAIRED. *TR

7/23/2014

WHILE DRIVING ON THE HIGHWAY I WAS USING THE CRUISE CONTROL AND THE CAR BEGAN TO INCREASE IN SPEED WITHOUT MY CONTROL. IT WENT FROM 65 TO 90 IN A FEW SECONDS AND I HAD TO SLAM ON THE BREAKS TO GET IT TO STOP. THIS HAS HAPPENED SEVERAL TIMES. ALSO WE CAN NEVER LET THE GAS GET LOWER THEN A QUARTER OF A TANK OR THE CAR JUST SHUTS DOWN LIKE ITS EMPTY. SOMETIMES THE ENGINE WILL JUST REV UP FOR NO REASON AND OTHER TIMES IT DOESN'T ACCELERATE PROPERLY. YOU CAN PUSH THE GAS AND IT FEELS LIKE THE SPEED IS DELAYED BUT THEN WILL CATCH UP. *JS

7/28/2014

1.)WHEN WE WERE DRIVING THRU THE MOUNTAINS OUR ELECTRICAL SYSTEM STARTED TO GO HAYWIRE AND THE LIGHTS STARTED GOING IN AND OUT AND THE IGNITION STARTED TO ACT UP CAR TURNED OFF A FEW TIMES WE HAD TO RESTART IT WHEN WE BROUGHT IT TO THE DEALERSHIP TO GET CHECKED OUT THEY SAID THERE WAS COINS IN THE RADIO. 2.) THE DEFROSTERS FOR THE FRONT WINDSHIELD DOESN'T DEFROST THE WINDOW AT ALL WHEN DRIVING IN COLD DAYS THE WHOLE WINDOW FOGS UP AND FREEZES MAKING VISIBILITY TO NONE AND WE HAVE TO STOP WIPE DOWN THE WIND SHIELD AND DRIVE AGAIN FOR TEN MINUTES THEN THIS PROBLEM GOES ON AND ON THE HEATER GOES ON FULL BLAST BUT NO RESULTS THAT IS A VERY UNSAFE AND UN DRIVABLE AT TIMES. COINS IN THE RADIO? I WAS ASTONISHED AND VERY UPSET HOW COULD AN INDUSTRY MAKE A VEHICLE THAT IF WATER IS SPILLED ON/OR IN THE RADIO OR COINS DROPPED IN THE CD COMPARTMENT THAT THE WHOLE ELECTRICAL SYSTEM GOES OUT AND STARTS GOING HAYWIRE ESPECIALLY HERE IN ALASKA A LOT SNOW AND HARSH WINTER DRIVING CONDITIONS ARE NOT GREAT AND IF THE VEHICLE STALLS DO TO THE RADIO AND DEFROSTERS NOT WORKING OR SOMEONE SPILLED SOMETHING ON THE RADIO THEN THE PEOPLE AND CHILDREN WOULD FREEZE TO DEATH THEN WHO WOULD BE AT FAULT THAT MEANS THE COMPANY THAT MAKES THE VEHICLE IS GONNA BE LIABLE FOR THE CONSEQUENCES THE DEFROSTERS NOT WORKING DOESN'T HELP ANY WE HAVE TO DRIVE THRU THIS WEATHER OUT HERE 9MONTHS OUT OF THE YEAR AND HAVE TO SUFFER BECAUSE OF THESE SITUATIONS THAT IS INEXCUSABLE AND VERY DANGEROUS TO PUBLIC THIS NEEDS TO BE FIXED AND RESOLVED. WE TOOK IT TO THE DEALERSHIP A FEW TIMES BUT THE PROBLEM STILL CONSISTS DOING THE HORRIBLE DANGEROUS THINGS THAT THE SUBURBAN DOES WE HAVE ANOTHER APPOINTMENT TO TAKE THE VEHICLE IN AGAIN BECAUSE THE RADIO IS ACTING UP AGAIN AND DEFROSTERS ARE ACTING UP THIS IS A DEFECT AND NEEDS TO BE FIXED. *TR

12/27/2012

TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT STATED THAT NONE OF THE INSTRUMENT PANEL INDICATORS WERE WORKING AND THE ABS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 86,289.

5/12/2015

A SMALL CRACK BEGAN ON THE DRIVER SIDE OF DASH BOARD. WITHIN WEEKS, THE CRACK BECAME MUCH BIGGER. AFTER TWO MORE WEEKS, I NOTICED ANOTHER CRACK ON THE PASSENGER SIDE OF THE DASH. SOON, IT BECAME MUCH LARGER TOO. NOW, THERE ARE SEVERAL CRACKS ON THE DASHBOARD. THIS AUTOMOBILE WAS NOT INVOLVED IN ANY TYPE OF ACCIDENT OR DRIVING ON ROUGH TERRAIN. I DON NOT UNDERSTAND WHY THE DASHBOARD WOULD CRACK. I HAVE NEVER OWNED A VEHICLE WHICH HAS HAD THIS HAPPEN. *TR

8/7/2013

WE OWN A 2011 CHEVY SUBURBAN AND ONE DAY NOTICED TWO CRACKS ON OUR DASHBOARD. ONE CRACK LEADS STRAIGHT INTO THE PASSENGER AIR BAG AND THE OTHER CRACK IS OVER THE DASH CONSOLE ON THE DRIVER SIDE. BECAUSE OUR SUBURBAN IS OUT OF THE 36K MILE WARRANTY WE WERE REFERRED TO GM. WE CALLED GM AND WERE TOLD THAT WE WOULD HAVE TO PAY $450.00 OUT OF OUR POCKET TO GET IT FIXED. WE ARE VERY CONCERNED THAT EITHER 1) THE AIR BAG MAY NOT DEPLOY IN CASE OF AN ACCIDENT OR 2) THAT IT WILL DEPLOY ON ITS OWN WHILE WE ARE DRIVING. WE ARE VERY DISAPPOINTED THAT GM IS NOT WILLING TO STAND BEHIND THEIR PRODUCT AND REPLACE AT NO COST AS THIS IS CLEARLY EITHER A MANUFACTURER DEFECT OR A POOR QUALITY PRODUCT. *TR

10/6/2014

I HAVE NOTICED THAT WHEN DECELERATING & APPLYING MY BRAKES WHEN APPROACHING A STOP THAT MY VEHICLE ACTUALLY WILL ACCELERATE ALL OF THE SUDDEN. THIS HAS HAPPENED ON SEVERAL OCCASIONS, NOT ALWAYS, BUT ENOUGH FOR ME TO BE CONCERNED. MY DAUGHTER ALSO EXPERIENCED THIS SUDDEN ACCELERATION WHEN SHE WAS DRIVING MY SUBURBAN. SHE, LIKE ME, SAID IT HAPPENED WHEN SHE WAS APPROACHING A STOP SIGN AND WAS APPLYING BRAKE PRESSURE. THIS SHOULD BE INVESTIGATED. *TR

5/20/2013

THIS IS BECOMING A RECURRING AND REPRODUCIBLE PROBLEM. THE UNINTENDED ACCELERATION OCCURS WHILE SLOWING DOWN FOR A STOP SIGN AND DEPRESSING THE BRAKE PEDAL. THE MOST RELIABLE WAY TO REPRODUCE THE PROBLEM IS AS FOLLOWS. BE DRIVING ABOUT 15 MILES PER HOUR, UP A SLIGHT SLOPE. MOVE YOUR FOOT OFF THE ACCELERATOR PEDAL AND ON TO THE BRAKE PEDAL. DEPRESS THE BRAKE LIGHTLY. JUST AS THE VEHICLE STARTS TO SLOW DOWN YOU WILL FEEL THE ACCELERATION OF THE ENGINE AS IF THE VEHICLE IS ATTEMPTING TO MAINTAIN THE 15 MILE PER HOUR PREVIOUS SPEED. THIS UNEXPECTED RESPONSE WILL LAST ABOUT TWO SECONDS AND THEN RETURN TO NORMAL (IDLE) CONDITION. THIS SUDDEN AND UNEXPECTED BEHAVIOR IS VERY UNNERVING AND COULD LEAD TO AN ACCIDENT IF THE ROAD CONDITIONS WERE TO BE SLIPPERY. *TR

9/9/2013

I HAVE NOTICED THAT WHEN DECELERATING & APPLYING MY BRAKES WHEN APPROACHING A STOP THAT MY VEHICLE ACTUALLY WILL ACCELERATE ALL OF THE SUDDEN. THIS HAS HAPPENED ON SEVERAL OCCASIONS, NOT ALWAYS, BUT ENOUGH FOR ME TO BE CONCERNED. MY DAUGHTER ALSO EXPERIENCED THIS SUDDEN ACCELERATION WHEN SHE WAS DRIVING MY SUBURBAN. SHE, LIKE ME, SAID IT HAPPENED WHEN SHE WAS APPROACHING A STOP SIGN AND WAS APPLYING BRAKE PRESSURE. THIS SHOULD BE INVESTIGATED. *TR

5/20/2013

THIS IS BECOMING A RECURRING AND REPRODUCIBLE PROBLEM. THE UNINTENDED ACCELERATION OCCURS WHILE SLOWING DOWN FOR A STOP SIGN AND DEPRESSING THE BRAKE PEDAL. THE MOST RELIABLE WAY TO REPRODUCE THE PROBLEM IS AS FOLLOWS. BE DRIVING ABOUT 15 MILES PER HOUR, UP A SLIGHT SLOPE. MOVE YOUR FOOT OFF THE ACCELERATOR PEDAL AND ON TO THE BRAKE PEDAL. DEPRESS THE BRAKE LIGHTLY. JUST AS THE VEHICLE STARTS TO SLOW DOWN YOU WILL FEEL THE ACCELERATION OF THE ENGINE AS IF THE VEHICLE IS ATTEMPTING TO MAINTAIN THE 15 MILE PER HOUR PREVIOUS SPEED. THIS UNEXPECTED RESPONSE WILL LAST ABOUT TWO SECONDS AND THEN RETURN TO NORMAL (IDLE) CONDITION. THIS SUDDEN AND UNEXPECTED BEHAVIOR IS VERY UNNERVING AND COULD LEAD TO AN ACCIDENT IF THE ROAD CONDITIONS WERE TO BE SLIPPERY. *TR

9/9/2013

WHILE DRIVING ON THE HIGHWAY I WAS USING THE CRUISE CONTROL AND THE CAR BEGAN TO INCREASE IN SPEED WITHOUT MY CONTROL. IT WENT FROM 65 TO 90 IN A FEW SECONDS AND I HAD TO SLAM ON THE BREAKS TO GET IT TO STOP. THIS HAS HAPPENED SEVERAL TIMES. ALSO WE CAN NEVER LET THE GAS GET LOWER THEN A QUARTER OF A TANK OR THE CAR JUST SHUTS DOWN LIKE ITS EMPTY. SOMETIMES THE ENGINE WILL JUST REV UP FOR NO REASON AND OTHER TIMES IT DOESN'T ACCELERATE PROPERLY. YOU CAN PUSH THE GAS AND IT FEELS LIKE THE SPEED IS DELAYED BUT THEN WILL CATCH UP. *JS

7/28/2014

ENGINE WAS IDLING LOW AND HESITATING AT LOW SPEEDS, THEN ENGINE STARTED RUNNING RALLY ROUGH. SERVICE ENGINE LIGHT CAME ON, CHANGED GAS IN VEHICLE, PROBLEM CONTINUED. ENGINE RUNNING REALLY ROUGH AND SERVICE STABILITRACK LIGHT CAME ON. TOOK TRUCK TO DEALERSHIP AND WAS TOLD THE FIRST SPARK PLUG WAS FOULED DUE TO OIL CONTAMINATION AND THAT ENGINE AND FUEL INJECTORS AND THROTTLE BODY NEEDED CLEANING. THIS COST $475 AND WAS NOT COVERED BY WARRANTY.

5/27/2015

THE ACCELERATOR HESITATES WHEN PRESSED. THE CAR DOES NOT MOVE AND WILL THEN ACCELERATE RAPIDLY WHEN AT A STOP AND TRYING TO ACCELERATE THROUGH INTERSECTIONS. DEALER COULD NOT DUPLICATE FOR REPAIRS. RECURRING ISSUE. ALSO HAS A POPPING OR CLUNKING NOISE IN BACK PASSENGER SIDE. DEALER HAS DUPLICATED BUT NOT REPAIRED. *TR

7/23/2014

ENGINE IDLING LOW, HESITANT AT LOW SPEEDS. CHANGED GAS, NO CHANGE IN HOW THE TRUCK WAS RUNNING. ENGINE LIGHT CAME ON, TOOK TO DEALERSHIP. REPLACED SPARK PLUG THAT WAS MISFIRING DUE TO OIL CONTAMINATION. CLEANED FUEL INJECTORS AND THROTTLE BODY, REPLACED VALVE COVER TO PREVENT THIS FROM OCCURRING A THIRD TIME (HAS HAPPENED TWICE ALREADY AND IN THE LAST NINE MONTHS). TOTAL REPAIR $1173. NOT COVERED BY WARRANTY.

5/27/2015

TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE STOPPED WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE LURCHED FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. ADDITIONALLY, THE REAR LIFT GATE CLOSED ON ITS OWN WHILE THE CONTACT WAS STANDING UNDERNEATH. THE CONTACT SUSTAINED BRUISING TO HER FACE. ALSO, THE CONTACT STATED THE VEHICLE HESITATED TO ACCELERATE WHILE DEPRESSING THE ACCELERATOR PEDAL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000. *TR

4/5/2013

TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT STATED THAT AN ABNORMAL AND OVERPOWERING ODOR WAS PRESENT IN THE REAR INTERIOR OF THE VEHICLE. THE CONTACT'S FOUR SMALL CHILDREN WERE ASLEEP IN THE REAR ROW SEATS AND WHEN CALLED UPON, DID NOT AWAKEN TO RESPOND. THE CONTACT EXITED THE VEHICLE TO INSPECT FURTHER AND DISCOVERED THE ODOR. ADDITIONALLY, ALL FOUR CHILDREN HAD BECOME ASPHYXIATED BY THE FUMES. TWO OF THE FOUR CHILDREN WERE TRANSPORTED TO THE HOSPITAL WHERE IT WAS DISCOVERED THAT THE CHILDREN'S ASTHMA REACTED TO THE OVERPOWERING ODOR, AND WERE GIVEN MEDICATION FOR TREATMENT. THE VEHICLE WAS TAKEN TO ONE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR DIFFERENTIAL FLUID HAD OVERHEATED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER FOR THE REPAIRS WHERE THE TECHNICIAN STATED THAT THERE WAS NO FAILURE AND NO REPAIRS WERE PERFORMED. THE CONTACT ALSO EXPERIENCED RAPID ACCELERATION FAILURE WHILE SITTING AT A TRAFFIC STOP. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER TEN TIMES YET THE FAILURE WAS UNABLE TO BE REPLICATED EACH TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 400 AND THE CURRENT MILEAGE WAS 55,000. THE VIN WAS NOT AVAILABLE.

3/24/2014

WINDSHIELD WIPER HOSES (FRONT & REAR) SELF DISCONNECTED AND I PLACED THEM BACK ON SEVERAL TIMES. THE LAST TIME I PUT THEM BACK IN PLACE, THE HOSE BROKE OFF WHEN I ATTEMPTED TO PLACE BACK ON THE LAST TIME AS THE PLASTIC CONNECTOR HAD BECOME BRITTLE. NO I CANNOT CLEAN MY BACK WINDOW AND SOMETIMES UNABLE TO CLEAN THE FRONT WINDSHIELD MAKING IT HARD TO SEE WHILE DRIVING.

10/21/2015

CRACK THAT HAS GROWN ON THE DASHBOARD ABOVE THE STEERING COLUMN

5/27/2016

TL* THE CONTACT OWNS A 2011 CHEVROLET SURBUBAN. THE CONTACT STATED THAT THE FRONT SECTION OF THE DASHBOARD CRACKED IN SIX PLACES. ALSO, WHILE DRIVING AT ANY SPEED, THE STEERING WHEEL SHOOK. THE CONTACT STATED THAT THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 72,000.

1/13/2016

DASHBOARD HAS A CRACK BY AIRBAG AND ANOTHER IS STARTING ON TOP OF STEERING WHEEL AND IS SPREADING. NEVER USED ANY PRODUCTS ON DASH JUST DAMP CLOTH TO DUST. WORRIED IF AIRBAG DEPLOYS SHARP OBJECTS FROM DASH WILL CAUSE INJURY.

7/1/2016

I purchased my Suburban used in July 2018. In 2019 I realized the pretensioner for the driver's seatbelt doesn't work. I have asked my dealership if they could ask Chevy to pay for this repair, but they said they have to wait for the official recall. In my research, I have learned of other Chevy vehicles (Traverse & Malibu) in 2011 with the same problem. I have not contacted Chevrolet directly with this problem (yet). The flexible steel steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.

9/18/2021

The ignition key is falling out of the ignition when it is in the run position similar to other vehicles that were recalled. I am concerned that we will not be able to turn off the engine in an emergency. We are also having problems with one of the seatbelts not latching.

5/13/2023

The contact owns a 2011 Chevrolet Suburban. The contact stated while driving 45 MPH, he heard an abnormal sound coming from underneath the vehicle. Upon visual inspection, the contact observed that the rear fuel tank had expanded abnormally and was resting on the driveshaft. No warning lights were illuminated. The vehicle was towed to the residence and remained at the residence. After investigating the failure, the contact related the failure to NHTSA Campaign Number 17V664000 (Fuel System, Gasoline) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 150,000.

6/27/2023

The contact owns a 2011 Chevrolet Suburban. The contact stated that on several occasions while driving with the cruise control feature activated, there was a clanking noise coming from under the vehicle, and the contact smelled a fuel odor. The vehicle was steered to the side of the road and inspected. The contact stated that the fuel tank was swollen. The vehicle was taken to the residence. The vehicle was then taken to an independent mechanic who could not provide a cause for the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 191,000.

7/25/2024

TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT NOTICED THAT THE DASHBOARD CRACKED APART. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED AND MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

6/26/2017

TL* THE CONTACT OWNS A 2001 CHEVROLET SUBURBAN. WHILE DRIVING DOWN A MOUNTAIN AT AN UNKNOWN SPEED, THE BRAKE LINES FRACTURED. THE CONTACT HAD TO APPLY FORCE TO THE BRAKE PEDAL BECAUSE THE VEHICLE DROVE THROUGH A STOP SIGN. THE CONTACT WAS ABLE TO COAST THE VEHICLE INTO A PARKING LOT. THE DEALER (DEAN PATTERSON CHEVROLET, 101 PLEASANT VALLEY BLVD, ALTOONA, PA 16602, (814) 942-2222) WAS CONTACTED AND INDICATED THAT THERE WAS EXTENSIVE RUST AND CORROSION, AND THE BRAKE LINES NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

6/28/2018

PULLING A TRAILER WITH GOODYEAR MARATHON ST225/75R15 TRAILER TIRES WITH LESS THAN 1000 MILES ON THEM AND HAD A BLOWOUT WITH TREAD SEPARATION WHILE TRAVELING DOWN THE INTERSTATE. TIRE INFLATION PRESSURE WAS CHECKED PRIOR TO THE TRIP.

8/2/2019

Dash cracked and cruise control wont turn on when button pushed.

11/24/2022

The contact owns a 2011 Chevrolet Suburban. The contact stated that upon inspecting the vehicle, he noticed that the rear end of the vehicle was leaking. The vehicle was taken to the dealer, where it was determined that the rear end pinion yoke needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that the dealer had replaced the rear end pinion yoke several times; however, the failure persisted. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 11V007000 (Suspension); however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was approximately 71,333.

4/18/2024