2020 Chevrolet Equinox Owner Complaints

TL* THE CONTACT OWNS A 2020 CHEVROLET EQUINOX. WHILE DRIVING 5 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE STARTED TO SHAKE EXCESSIVELY. THE CHECK ENGINE WARNING LIGHT AND TRACTION CONTROL WARNING LIGHT WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO JIM TRENARY CHEVROLET LOCATED AT 501 AUTO MALL DR, O'FALLON, MO 63368, WHERE A DIAGNOSTIC TEST AND REPAIR WAS STILL PENDING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 400. THE VIN WAS NOT AVAILABLE.

2/7/2020

RECEIVED "SERVICE BRAKE ASSIST" ON CAR DASHBOARD. WHEN BRAKES WERE APPLIED THE PEDAL WENT ALL THE WAY TO THE FLOORBOARD. WENT TO 3 DIFFERENT DEALERSHIPS, THE 1ST 2 WOULD NOT PROVIDER A LOANER VEHICLE TO ME WHILE CAR WAS BEING REPAIRED. NOTE THE CAR WAS PURCHASE ABOUT A MONTH AGO AND HAS 1200 MILES ON IT. I WAS TOLD THAT GM HAS A POLICY THAT THEY WILL NOT PROVIDE LOANERS, IF THIS IS TRUE I FIND IT VERY TROUBLING. THE LAST STOP I HAD TO PUT MY FOOT DOWN AND TELL THEM THEY WERE GOING TO PROVIDE A VEHICLE FOR ME TO DRIVE OR GET MY CAR FIXED IMMEDIATELY. I ENDED UP WITH A LOANER AND THEY FOUND THAT I HAD SOME PINCHED WIRES AND THE WIRING HARNESS HAD TO BE REPLACED WHICH INVOLVES THE WHOLE ENGINE BEING PULLED TO REPLACE THIS PART. THE CAR HAS NOW BEEN IN THE SHOP FOR ALMOST A WEEK AND I MAY GET IT BACK TOMORROW. THIS IS THE FIRST CHEVY I HAVE OWNED AND IT MAY BE MY LAST.

2/24/2020

VEHICLE COMPLETELY LOST ENGINE RESPONSE REACTION TO ACCELERATION PEDDLE FROM A YIELD TURN INTO MAIN ROAD. FROM THE YIELD, SLOW ROLLING LESS THAN 1 MILE PER HOUR, I STEPPED ON THE GAS PEDDLE TO MERGE INTO THE MAIN ROAD AND THE VEHICLE HAD ZERO RESPONSE FOR NEARLY 30 FEET. IF THERE WAS A CAR COMING I WOULD NOT HAVE BEEN ABLE TO AVOID BEING COMPLETELY HIT IN THE SIDE. I PUMPED THE GAS PEDDLE IN AN ATTEMPT TO REGAIN ANY RESPONSE, AFTER SEVERAL PUMPS THE ENGINE RPMS INCREASED DRASTICALLY TO 3000 WITHOUT UPSHIFTING AT PROPER TIME AND THE VEHICLE SURGED AHEAD. ODOMETER READING 2376. 1200 MILE SERVICE COMPLETED. 2400 MILE VEHICLE SERVICE SCHEDULED. FILLED TANK 37.8 MILES PRIOR TO EVENT WITH 89 OCTANE. ROUGHLY 35 TO 40 DEGREES.

12/5/2019

EQUINOX HAS 4636 MILES AND ALL THREE TIMES IT HAS BEEN DRIVEN IN SNOW A SERVICE ESC MESSAGE COMES ON DASH AND TRACTION CONTROL AND STABILITY CONTROL ARE TURNED OFF ALONG WITH AWD. ONE TIME WAS HIGHWAY DRIVING, AND OTHER TWO TIMES ON A LOCAL STREET. ALSO WHILE DRIVING DOWN THE HIGHWAY THE DASH MESSAGE SAID REDUCED ENGINE POWER (STAYED ON FOR 400 MILES/TWO DAYS) MAY REDUCE SPEEDS TO 50 MPH. RPM'S STARED RUNNING 1000 HIGHER TO MAINTAIN SPEED AND FUEL ECONOMY DROPPED ABOUT 8 MPG. GM MECHANIC DIDN'T HAVE TIME TO DIAGNOSE BUT SAID THE TURBO WAS FROZEN BECAUSE OF TEMPERATURES (-10 DEGREES) AND THAT IT NEEDED A WINTER FRONT AND NEW INTAKE TUBE. MECHANIC SAID HE HAS SEEN THIS PROBLEM OVER 10 TIMES WITH THE SAME ENGINE THAT DAY.

1/22/2020

IN -13 DEGREE FARENHEIT, THE VEHICLE LOCKED ME OUT. KEY FOB LEFT INSIDE VEHICLE FOR 45 MIN, ENGINE OFF, PARKED IN A PARKING LOT. REMOTE START FROM INSIDE BUILDING DID NOT WORK DUE TO FOB IN CAR. ONCE I ARRIVED BACK A THE VEHICLE I FOUND THE DOORS LOCKED, DOOR HANDLE UNLOCK BUTTON UNRESPONSIVE WITH MULTIPLE ATTEMPTS. VEHICLE FAILED TO UNLOCK WHILE I STOOD OUTSIDE IN -13 DEGREE WEATHER, COMPLETELY UNSAFE, FOR 5 MIN. I TRIED ALL DOORS AND TRIED UNLOCKING FROM PASSENGER SIDE. THERE WAS NO UNLOCKING SOUND WHEN PRESSING THE DOOR BUTTONS. I TRIED THE CHEVY APP TO UNLOCK STANDING RIGHT NEXT TO THE VEHICLE, IT DID NOT UNLOCK IMMEDIATELY. AFTER A MINUTE OR LONGER DELAY THE LOCKING MECHANISM STARTED TO ENGAGE OR DISENGAGE RANDOMLY WITHOUT ME PRESSING BUTTONS ON THE DOOR OR APP. EACH TIME I TRIED TO OPEN THE DOOR WITHOUT SUCCESS. ON THE LAST CLICK I WAS ABLE TO SUDDENLY OPEN THE DOOR. 2530 ODOMETER READING.

12/11/2019

CAR HAS A PROBLEM WITH MOLD IN THE CONDENSER AND A ODOR THAT CAN'T BE CORRECTED. PROBLEM IS WHEN THE AIR CONDITIONER IS RUNNING., AND BECOMES A PROBLEM TO MY BREATHING. AFTER LOOKING ON LINE IT SEAMS TO BE CALLED DIRTY SOCK SYNDROME. THIS WAS ALSO SMELLED IN THE RENTAL EQUINOX THAT WAS PROVIDED. THIS IS A HEALTH RISK TO PEOPLE WITH BREATHING PROBLEMS AS I HAVE.

12/24/2019

IN -13 DEGREE FARENHEIT, THE VEHICLE LOCKED ME OUT. KEY FOB LEFT INSIDE VEHICLE FOR 45 MIN, ENGINE OFF, PARKED IN A PARKING LOT. REMOTE START FROM INSIDE BUILDING DID NOT WORK DUE TO FOB IN CAR. ONCE I ARRIVED BACK A THE VEHICLE I FOUND THE DOORS LOCKED, DOOR HANDLE UNLOCK BUTTON UNRESPONSIVE WITH MULTIPLE ATTEMPTS. VEHICLE FAILED TO UNLOCK WHILE I STOOD OUTSIDE IN -13 DEGREE WEATHER, COMPLETELY UNSAFE, FOR 5 MIN. I TRIED ALL DOORS AND TRIED UNLOCKING FROM PASSENGER SIDE. THERE WAS NO UNLOCKING SOUND WHEN PRESSING THE DOOR BUTTONS. I TRIED THE CHEVY APP TO UNLOCK STANDING RIGHT NEXT TO THE VEHICLE, IT DID NOT UNLOCK IMMEDIATELY. AFTER A MINUTE OR LONGER DELAY THE LOCKING MECHANISM STARTED TO ENGAGE OR DISENGAGE RANDOMLY WITHOUT ME PRESSING BUTTONS ON THE DOOR OR APP. EACH TIME I TRIED TO OPEN THE DOOR WITHOUT SUCCESS. ON THE LAST CLICK I WAS ABLE TO SUDDENLY OPEN THE DOOR. 2530 ODOMETER READING.

12/11/2019

TL* THE CONTACT OWNS A 2020 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE LANE DEPARTURE ASSIST FEATURE DISPLAYED ON THE INSTRUMENT PANEL THAT THE CONTACT WAS OUTSIDE OF THE INTENDED LANE, DESPITE THE CONTACT BEING WITHIN THE LANE. THE CONTACT STATED THAT ANOTHER FEATURE OF THE SYSTEM WAS THAT THE STEERING WHEEL WOULD VIBRATE TO INDICATE THE VEHICLE DEPARTED THE LANE HOWEVER, THE FEATURE ACTIVATED INTERMITTENTLY WHILE THE VEHICLE WAS STILL IN THE LANE. LOU BOCHRODT AUTO MALL (7070 CHERRYVALE N BLVD, ROCKFORD, IL 61112, (815) 332-3000) WAS CONTACTED AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30.

5/8/2020

VEHICLE COMPLETELY LOST ENGINE RESPONSE REACTION TO ACCELERATION PEDDLE FROM A YIELD TURN INTO MAIN ROAD. FROM THE YIELD, SLOW ROLLING LESS THAN 1 MILE PER HOUR, I STEPPED ON THE GAS PEDDLE TO MERGE INTO THE MAIN ROAD AND THE VEHICLE HAD ZERO RESPONSE FOR NEARLY 30 FEET. IF THERE WAS A CAR COMING I WOULD NOT HAVE BEEN ABLE TO AVOID BEING COMPLETELY HIT IN THE SIDE. I PUMPED THE GAS PEDDLE IN AN ATTEMPT TO REGAIN ANY RESPONSE, AFTER SEVERAL PUMPS THE ENGINE RPMS INCREASED DRASTICALLY TO 3000 WITHOUT UPSHIFTING AT PROPER TIME AND THE VEHICLE SURGED AHEAD. ODOMETER READING 2376. 1200 MILE SERVICE COMPLETED. 2400 MILE VEHICLE SERVICE SCHEDULED. FILLED TANK 37.8 MILES PRIOR TO EVENT WITH 89 OCTANE. ROUGHLY 35 TO 40 DEGREES.

12/5/2019

MY 2020 EQUINOX HAS LESS THAN 500 MILES AND OVER THE WEEKEND, WHEN COMING TO A STOP AT A LIGHT, THE FORWARD COMPLETELY DISENGAGED AND WOULD NOT ALLOW US TO MOVE FORWARD. WE COULD ONLY GO REVERSE. WE HAD OUR 5 YEAR OLD GRANDSON WITH US AND THIS WAS TERRIFYING. IT COULD HAVE BEEN EVEN MORE DANGEROUS HAD IT BEEN DARK OR ON A BUSIER ROAD.

12/9/2019

THE SECOND DAY AFTER PURCHASING MY VEHICLE AS I WAS DRIVING DOWN A CITY STREET, ACCELERATING, THE CAR STARTED TO FILL UP WITH GAS FUMES!

12/23/2019

PULLING OUT OF CARWASH.TURNING LEFT IN CARWASH LOT. CAR ENGINE REVED UP, CAR LUNGED FORWARD AT HIGH SPEED. SLAMMED ON BRAKE BUT BRAKE PEDAL WENT RIGHT TO THE FLOOR. CAR THEN SIDE SWIPED CARWASH VACUUM SYSTEM ON PASSENGER SIDE SCRAPING AND DENTING BOTH PASSENGER SIDE DOORS. THREW CAR INTO PARK AND SHUT OFF ENGINE TO STOP WAITED 5 MINUTES. TURNED CAR BACK ON PUT CAR IN DRIVE. SLOWLY MOVED AND PUT BRAKE ON. BRAKES WORKED. DROVE 5 MILES TO GET HOME. NOW AFRAID TO DRIVE CAR.

10/5/2020

THE SECOND DAY AFTER PURCHASING MY VEHICLE AS I WAS DRIVING DOWN A CITY STREET, ACCELERATING, THE CAR STARTED TO FILL UP WITH GAS FUMES!

12/23/2019

ADAPTIVE CRUISE CONTROL WHEN ON CLOSEST SETTING WILL NOT STOP THE CAR WHEN YOU ARE GOING OVER 60MPH, WHEN A CAR DRASTICALLY SLOWS DOWN IN FRONT OF YOU THE CAR FAILS TO RESPOND IN FACT THE ADAPTIVE CRUISE CONTROL SHUTS OFF AND IVE PRACTICALLY HIT THE VEHICLE IN FRONT OF ME MANY TIMES ..ITS HARD TO TRUST THIS SYSTEM..AND THE OTHER DAY IT JUST SHUT OFF ALL TOGETHER WITHOUT A HARD WARNING I COULD HAVE PLOWED INTO THE CAR IN FRONT OF ME. ALSO THE LANE ASSIST DOES NOT BEEP/OR SEAT RATTLE WHEN YOU VEER FROM YOUR LANE. IT BEEPS RANDOMLY SOMETIMES WHEN YOU EDGE OUT OF YOUR LANE GOING AROUND A BEND "SOMETIMES" BUT RANDOMLY AND NOT CONSISTENTLY. IVE TALKED TO CHEVYS CUSTOMER CARE TEAM AND THEY KEEP REFERRING TO THE DEALERSHIP LIKE THEY ARE THE MANUFACTURER..BUT THEY DID NOT DESIGN AND ARE ASSUMING ITS WORKING RIGHT BECAUSE ALL THEIR OTHER SAME MODELS DO THE SAME THINGS..IN MY OPINION THIS DOESNT MEAN ITS NOT A RECALLABLE INHERENT ISSUE WITH ITS CURRENT PROGRAMMING..I THINK IT IS AND SHOULD BE CORRECTED BEFORE SOMEONE GETS HURT

3/4/2020

THIS COMPLAINT IS NOT THE RESULT OF AN ACCIDENT, BUT TO PREVENT ONE FROM HAPPENING AND POSSIBLE TAKING LIVES OF PEOPLE. THE KEEP LANE ASSIST (LKA) IS DANGEROUS IN THAT IF YOU ARE DEPENDING ON IT. THERE ARE OCCASIONS THAT NORMAL TRAFFIC LINES ARE PRESENT AND FOR SOME REASON THE JUST DISAPPEAR AND ARE NOT PRESENT AND IT IS POSSIBLE FOR THE VEHICLE TO VEER OFF THE ROAD OR INTO THE OPPOSING LANE. GENERAL MOTORS DOES PROVIDE A MEANS OF TURNING LKA OFF, BUT IT RE-ENABLES EVERY TIME THE VEHICLE IS STARTED. THE AUTO STOP (AS) HAS THE ISSUE THAT IF YOU STOP AND YOUR VEHICLE STOPS RUNNING, YOU CAN BE IN A SITUATION WHERE YOU CANNOT GET OUT OF THE WAY IN TIME TO PREVENT AN ACCIDENT BECAUSE THE VEHICLE HAS TO HAVE TIME TO RESTART. OTHER MANUFACTURES PROVIDE A MEANS OF DISABLING AS WITH A SWITCH BUT GENERAL MOTORS DOES NOT. I CALLED THE DEALERSHIP AND GENERAL MOTORS AND BOTH DECLINED TO DEAL WITH THE PROBLEMS.

1/29/2020

I HAVE A BRAND NEW CHEVY EQUINOX AND THERE IS AN ISSUE WITH THE STEERING. IT MAKES A KNOCKING NOISE WHEN I TURN OR BACK UP TO TURN AROUND. I HAVE LESS THAN 2000 MILES ON THIS VEHICLE.

8/9/2020

FRONT WHEEL SHAKE UNCONTROLLABLY ON A THROTTLE LOAD AT TIMES

10/22/2020

WHILE TRAVELING DOWN THE INTERSTATE AROUND 75MPH, THE VEHICLE BEGAN TO SHAKE ALMOST UNCONTROLLABLY. WHILE I WAS ABLE TO REGAIN CONTROL AND CONTINUE ON AFTER SLOWING DOWN, IT WAS A VERY FRIGHTENING OCCURRENCE. IT SEEMS TO BE A PREVALENT PROBLEM WITH GM CARS AS AN INTERNET SEARCH REVEALED LOTS OF COMPLAINTS FOR THIS "CHEVY SHAKE."

11/23/2020

WHILE DRIVING, THE TIRES FELT LIKE THEY WERE BEING LOCKED UP TO KEEP FROM FISHTAILING EVEN THOUGH ROADS WERE CLEAR AND DRY WITH NORMAL ACCELERATION. AFTER DRIVING, PARKED VEHICLE AND SAT IN IT FOR AN HOUR. AFTERWARDS, TURNED VEHICLE ON AND THE SCREEN STATED TO SERVICE ESC. STABILITRAK, LANE ASSIST, AND PARKING ASSIST LIGHT CAME ON. AFTER A COUPLE HOURS WITH THE VEHICLE OFF AND DROVE A BLOCK, THE WARNING LIGHTS TURNED OFF AND BECAME NORMAL. THEN AFTER AN HOUR OF THE VEHICLE SITTING AND TURNED OFF FOR AN HOUR, WE BEGAN DRIVING ON THE HIGHWAY, AFTER AN HOUR OF DRIVING, THE SCREEN STATED TO SERVICE ESC AGAIN. STABILITRAK, LANE ASSIST, AND PARKING ASSIST LIGHT CAME ON AGAIN.

1/24/2020

The spare tire from the factory doesn’t clear the brake caliper on the front hub. Was on a major highway in the rain and at nighttime with a flat tire. I went to put the spare on and it didn’t fit over the caliber. Had to put the flat back on then take the tire off the rear and put the spare on the rear and use the good rear tire to put on the front because the spare didn’t fit. I called GM they put a case together and I had the car looked at from the dealership with now outcome as of the date of this complaint.

3/9/2022

PULLING OUT OF CARWASH.TURNING LEFT IN CARWASH LOT. CAR ENGINE REVED UP, CAR LUNGED FORWARD AT HIGH SPEED. SLAMMED ON BRAKE BUT BRAKE PEDAL WENT RIGHT TO THE FLOOR. CAR THEN SIDE SWIPED CARWASH VACUUM SYSTEM ON PASSENGER SIDE SCRAPING AND DENTING BOTH PASSENGER SIDE DOORS. THREW CAR INTO PARK AND SHUT OFF ENGINE TO STOP WAITED 5 MINUTES. TURNED CAR BACK ON PUT CAR IN DRIVE. SLOWLY MOVED AND PUT BRAKE ON. BRAKES WORKED. DROVE 5 MILES TO GET HOME. NOW AFRAID TO DRIVE CAR.

10/5/2020

AS THIS CAR WAS BEING DRIVEN DOWN THE HIGHWAY, ABOUT 10 MINUTES INTO MY DRIVE, SMOKE STARTED COMING FROM THE VEHICLE, I PULLED OVER, A PASSER BY RAN OVER TO ME TELLING ME TO GET OUT OF THE VEHICLE THAT FLAMES WERE SHOOTING OUT OF THE BOTTOM. AS SOON AS I EXITED THE CAR, THE ENTIRE CAR WAS ENGULFED IN FLAMES. THE ENTIRE CAR WAS BURNED TO THE GROUND. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. GM REFUSED TO RECALL THIS VEHICLE OR TO TAKE ANY RESPONSIBILITY.

11/24/2020

THE SECOND DAY AFTER PURCHASING MY VEHICLE AS I WAS DRIVING DOWN A CITY STREET, ACCELERATING, THE CAR STARTED TO FILL UP WITH GAS FUMES!

12/23/2019

We purchased the car with an option package the specifically included fog lights. Because of local weather conditions and reduced driving related to the pandemic, we never had the need to use the fog lights. Recently, we were driving in the Finger Lake region of New York at night when fog started to form. That's when we realized the car was built with no fog light switch. Since returning home, I checked another car like it in the neighborhood. It too was built with fog lights and no fog light switch. I checked with GM and they indicated that there should be a specific control button to turn the fog lights on and off. It would be nice to be able to use the equipped fog lights when driving conditions include fog.

9/4/2021

EQUINOX HAS 4636 MILES AND ALL THREE TIMES IT HAS BEEN DRIVEN IN SNOW A SERVICE ESC MESSAGE COMES ON DASH AND TRACTION CONTROL AND STABILITY CONTROL ARE TURNED OFF ALONG WITH AWD. ONE TIME WAS HIGHWAY DRIVING, AND OTHER TWO TIMES ON A LOCAL STREET. ALSO WHILE DRIVING DOWN THE HIGHWAY THE DASH MESSAGE SAID REDUCED ENGINE POWER (STAYED ON FOR 400 MILES/TWO DAYS) MAY REDUCE SPEEDS TO 50 MPH. RPM'S STARED RUNNING 1000 HIGHER TO MAINTAIN SPEED AND FUEL ECONOMY DROPPED ABOUT 8 MPG. GM MECHANIC DIDN'T HAVE TIME TO DIAGNOSE BUT SAID THE TURBO WAS FROZEN BECAUSE OF TEMPERATURES (-10 DEGREES) AND THAT IT NEEDED A WINTER FRONT AND NEW INTAKE TUBE. MECHANIC SAID HE HAS SEEN THIS PROBLEM OVER 10 TIMES WITH THE SAME ENGINE THAT DAY.

1/22/2020

WHILE DRIVING, THE TIRES FELT LIKE THEY WERE BEING LOCKED UP TO KEEP FROM FISHTAILING EVEN THOUGH ROADS WERE CLEAR AND DRY WITH NORMAL ACCELERATION. AFTER DRIVING, PARKED VEHICLE AND SAT IN IT FOR AN HOUR. AFTERWARDS, TURNED VEHICLE ON AND THE SCREEN STATED TO SERVICE ESC. STABILITRAK, LANE ASSIST, AND PARKING ASSIST LIGHT CAME ON. AFTER A COUPLE HOURS WITH THE VEHICLE OFF AND DROVE A BLOCK, THE WARNING LIGHTS TURNED OFF AND BECAME NORMAL. THEN AFTER AN HOUR OF THE VEHICLE SITTING AND TURNED OFF FOR AN HOUR, WE BEGAN DRIVING ON THE HIGHWAY, AFTER AN HOUR OF DRIVING, THE SCREEN STATED TO SERVICE ESC AGAIN. STABILITRAK, LANE ASSIST, AND PARKING ASSIST LIGHT CAME ON AGAIN.

1/24/2020

I PURCHASED THE 2020 EQUINOX SUV. IMMEDIATELY LEAVING THE DEALERSHIP AFTER A HEAVY RAIN THE SUV WASN'T ABLE TO STOP WHEN I APPLIED THE BREAKS & APPROACHED A STOP SIGN ON A MAJOR HIGHWAY AND I WAS STRUCK ON THE DRIVER SIDE OF THE CAR. I WOKE UP IN A TRAUMA CENTER IN SPRINGFIELD MO. THE VEHICLE HAD 84 MILES ON IT. $17,500 IN DAMAGE NOT INCLUDING SERIOUS INJURIES NOT JUST TO MYSELF BUT THE CAR THAT STRUCK ME. I WAS ALSO SITED A TICKET FROM THE MISSOURI HIGHWAY PATROL FOR FAILURE TO STOP AT A STOP SIGN, THOUGH I APPLIED THE BREAKS WITH ENOUGH FORCE TO STOP THE VEHICLE. I STILL HAVE PROBLEMS WITH THE BREAKS IN WET/COLD CLIMATES. IT'S TERRIFYING

11/29/2020

I WAS HIT BY A CHEVROLET AVALANCHE ON MY DRIVER SIDE DOOR AND FRONT/SIDE OF MY VEHICLE. THE SPEED LIMIT WAS 60 AND THE ROADS WERE ICY AND SNOWY. I WAS DRIVING APPROXIMATELY 35MPH AND THE OTHER VEHICLE MUST HAVE BEEN GOING AT LEAST 55-60MPH. THE POLICE REPORT STATED THE OTHER VEHICLE WAS DRIVING TOO FAST FOR ROAD CONDITIONS. MY SIDE AIRBAG DIDN'T DEPLOY AND I SUFFERED A CONCUSSION AND HAVE ADDITIONAL INJURIES DUE TO THE IMPACT. DUE TO THE NATURE OF THE ACCIDENT AND LOCATION OF THE IMPACT I FEEL MY AIRBAG SHOULD HAVE DEPLOYED. SO FAR THE ESTIMATE ON MY VEHICLE DAMAGES IS ANYWHERE FROM 10-15K.

1/1/2021

DRIVING 75 MILES PER HOUR ON INTERSTATE WHILE PASSING TWO VEHICLES AND ONE CAR BEHIND ME THE CAR MADE A DINGING NOISE, THE ADAPTIVE CRUISE NOT AVAILABLE LIGHT ILLUMINATED AND THE CAR DECELERATED CAUSING THE CAR BEHIND ME TO HAVE TO BRAKE. IF I HAD NOT STEPPED ON THE ACCELERATOR THE CAR BEHIND MAY HAVE HIT ME. THIS HAS HAPPENED ON FOUR DIFFERENT DATES AND ON ONE TRIP IT HAPPENED 8 TIMES IN 80 MILES. THIS IS A SAFETY HAZARD THAT COULD CAUSE REAR END COLLISION AT HIGH SPEED. THE REPAIR SHOP AT MY CHEVY DEALER IN TOWN SAYS THERE ARE NO ERROR CODES AND THE ADAPTIVE CRUISE IS WORKING AS DESIGNED. IS I GET HIT FROM BEHIND AT HIGH SPEED THIS COULD EASILY CAUSE A DEVASTATING CRASH. I DO NOT TRUST THIS CAR OR THE RESPONSES I AM GETTING FROM THE DEALER. THEY SAY NO ONE HAS COMPLAINED ABOUT THIS BUT I KIND FIND SITES WHERE PEOPLE ARE REPORTING THE SAME PROBLEM.

12/24/2020

COMPLAINT: OWNER STATES ADAPTIVE CRUISE CONTROL MALFUNCTIONS WITHOUT NOTICE. OWNER BROUGHT VEHICLE TO LOCAL GM SERVICE DEPARTMENT AND VEHICLE WAS RETURNED TO CUSTOMER AS AN UNFOUNDED COMPLAINT. REPORTER FOUND THE FOLLOWING; ALL IPC INDICATORS ARE FUNCTIONING DURING SELF TEST, NO IPC WARNING LIGHTS/MESSAGES PRESENT, DISTANCE FOLLOWING SYSTEM APPEARS TO BE FUNCTIONING AS DESIGNED AND RECOGNIZES VEHICLES IN ITS ZONE OF INFLUENCE. REPORTER TEST DROVE VEHICLE WITH CUSTOMERS ADAS SETTINGS AS DROPPED OFF. ADAPTIVE CRUISE CONTROL DID MALFUNCTION AS CUSTOMER INDICATED. ADAPTIVE CRUISE CONTROL ON ENGAGEMENT FUNCTIONED AS DESIGNED AND THEN UNEXPECTEDLY WITHOUT WARNING FAILED. THE MOST DISTURBING PART OF THIS FAULT IS THE ONLY WARNING THE SYSTEM HAS FAILED IS FORWARD COLLISION ALARMS. SECONDLY, THE CRUISE CONTROL DID NOT DISENGAGE UPON THIS WARNING. IF THE PRIOR WERE NOT ENOUGH, NO IPC WARNINGS OR HARD FAULTS WERE RECORDED. THIS MALFUNCTION OCCURS UNEXPECTEDLY AT HIGHWAY AND LOCAL SPEEDS. THIS FAULT, ALL THE MORE WORRISOME, APPEARS ALSO TO BE EITHER A PROGRAMMING ERROR OR TRANSIENT. NO OTHER DIAGNOSTICS WERE CONDUCTED. SUPPORTING DOCUMENTS ATTACHED. HAVING PERSONALLY OWNED ADAS EQUIPPED VEHICLES FOR OVER EIGHT YEARS AND THE CONFIDENCE OF USING THEM WITHOUT A PROBLEM THIS WAS A FRIGHTENING EXPERIENCE FOR ME AND VERY CONCERNING.

1/25/2021

COMPLAINT: OWNER STATES ADAPTIVE CRUISE CONTROL MALFUNCTIONS WITHOUT NOTICE. OWNER BROUGHT VEHICLE TO LOCAL GM SERVICE DEPARTMENT AND VEHICLE WAS RETURNED TO CUSTOMER AS AN UNFOUNDED COMPLAINT. REPORTER FOUND THE FOLLOWING; ALL IPC INDICATORS ARE FUNCTIONING DURING SELF TEST, NO IPC WARNING LIGHTS/MESSAGES PRESENT, DISTANCE FOLLOWING SYSTEM APPEARS TO BE FUNCTIONING AS DESIGNED AND RECOGNIZES VEHICLES IN ITS ZONE OF INFLUENCE. REPORTER TEST DROVE VEHICLE WITH CUSTOMERS ADAS SETTINGS AS DROPPED OFF. ADAPTIVE CRUISE CONTROL DID MALFUNCTION AS CUSTOMER INDICATED. ADAPTIVE CRUISE CONTROL ON ENGAGEMENT FUNCTIONED AS DESIGNED AND THEN UNEXPECTEDLY WITHOUT WARNING FAILED. THE MOST DISTURBING PART OF THIS FAULT IS THE ONLY WARNING THE SYSTEM HAS FAILED IS FORWARD COLLISION ALARMS. SECONDLY, THE CRUISE CONTROL DID NOT DISENGAGE UPON THIS WARNING. IF THE PRIOR WERE NOT ENOUGH, NO IPC WARNINGS OR HARD FAULTS WERE RECORDED. THIS MALFUNCTION OCCURS UNEXPECTEDLY AT HIGHWAY AND LOCAL SPEEDS. THIS FAULT, ALL THE MORE WORRISOME, APPEARS ALSO TO BE EITHER A PROGRAMMING ERROR OR TRANSIENT. NO OTHER DIAGNOSTICS WERE CONDUCTED. SUPPORTING DOCUMENTS ATTACHED. HAVING PERSONALLY OWNED ADAS EQUIPPED VEHICLES FOR OVER EIGHT YEARS AND THE CONFIDENCE OF USING THEM WITHOUT A PROBLEM THIS WAS A FRIGHTENING EXPERIENCE FOR ME AND VERY CONCERNING.

1/25/2021

Back in early October 2020, vehicle had about 2000 miles on it. I noticed that when I started up the vehicle The Brake Assist Service message came on the brakes were spongy and had vibrating feel. I drove about a half of a mile and the problem stopped. The engine light came on and stayed on but then went out. Everything was ok for about two weeks when it did it again light came on took it a dealer but light went off. They serviced the vehicle and seem that the problem had stopped. Then in Early April of 2021 it happened again. Took it to the same dealership, they replace some more parts. Week or two weeks later same issue. Took it back to the dealership. They replaced the engine control module. During all these times, an engine light would soon follow after the message about the brake assist message. Thought it was fixed. On June 14 2021 at 1:14PM started my vehicle up the SERVICE BRAKE ASSIST message came on called the dealership. The brakes were vibrating and were not smooth. I stopped and turned off the vehicle and restarted the vehicle message went away brakes appeared to be fine. This time however no engine came on. Dealership was willing to service the vehicle but if the engine light wasn't on it would hard to diagnosed. I took a picture of the message before it had clear. On July 8th 2021, at 2:08PM, I started my vehicle and the SERVICE BRAKE ASSIST message came on. I took a photo of it. I tested the brakes appear to be ok. Turned the vehicle off the message didn't show again. My son borrow the vehicle and he got into an accident the same day approximately 6 hours. He swerved to avoid hitting a deer. He said that brakes appeared not to slow him down. He left roadway and struck a tree head on. The vehicle caught fire and he was lucky to escape. The vehicle was destroyed by the fire and crash. Not putting blame on anyone because I know there were other contributing factors to the accident . I just wanted to report this because of past problems with GM.

7/12/2021

I AM A CRASH INVESTIGATOR/RECONSTRUCTIONIST LOOKING INTO A FATAL CRASH INVOLVING A 2020 EQUINOX WITH APPROXIMATELY 2000 MILES ON IT THAT HIT A TREE IN THE FRONT (HEAD-ON) AT APPROXIMATELY 40 MILES PER HOUR. THERE WERE 2 OCCUPANTS, DRIVER AND FRONT SEAT PASSENGER. PASSENGER SAID HE WAS NOT WEARING HIS SEAT BELT. PASSENGER SEAT BELT WAS FOUND TO BE RETRACTED AND LOCKED TIGHT. DRIVER SEAT BELT WAS FOUND TO BE RETRACTED AND LOOSE (NORMAL POSITIONING). INITIAL OBSERVATION OF THE CDR DATA, AND NOT THAT OF A THOROUGH AND COMPLETE ANALYSIS, INDICATES THAT THE DRIVER WAS BUCKLED AND THE PASSENGER WAS UNBUCKLED. THE STEERING WHEEL APPEARS TO BE COLLAPSED AS THOUGH THE DRIVER MOVED FORWARD IN THE FORCE OF THE IMPACT. THERE ARE MANY FACTORS THAT INVOLVE THE NORMAL AND SAFE SEAT BELT OPERATION, AND THEREFORE IT IS NOT KNOWN IF THIS IS A DEFECT, NORMAL OPERATION AS A RESULT OF THE CRASH, OPERATOR MISUSE, ETC. FURTHER INSPECTION OF THE DRIVER SEAT BELT HAS NOT BEEN DONE AT THIS TIME.

9/21/2020

My son was just in his car seat with the seat belt as an extra layer of protection and the seat belt wouldn’t retract. My son was stuck. Thank god it wasn’t an accident. Passenger side back seat belt. This needs to be dealt with. It took me 30 mins because I was trying to get it to retract and it started to squeeze my baby legs. I did take a video. It only lets me upload photos. Please contact me

2/11/2024

WHILE DRIVING VEHICLE, RECEIVED "SERVICE ESC" WARNING ON THE DASHBOARD WITH 4 "LIGHTS" ON THE DASHBOARD. ABS LIGHT, TRACTION CONTROL LIGHT, STABILITY CONTROL, AND PARKING BRAKE LIGHT. LANE KEEP ASSIST HAS BEEN DISABLED, FRONT COLLISION WARNING HAS BEEN DISABLED, AND FRONT PEDESTRIAN BRAKING HAS BEEN DISABLED. ALL OF THESE LIGHTS TURN ON AND OFF CONTINUOUSLY WHILE DRIVING AND SOMETIMES WILL TURN OFF FOR A COUPLE OF HOURS AND TURN BACK ON.

3/22/2021

Got hit at 40 miles an hour in a parking lot while a running dog came through and it was caotic

9/16/2023

The contact owns a 2020 Chevrolet Equinox. The contact stated that as she slows to a stop and depresses the brake pedal the vehicle jerks and goes backward before coming to a full stop. The contact stated no warning light was illuminated. The vehicle had not been taken to a local dealer or mechanic and was not diagnosed or repaired. Additionally, the contact stated that there was a constant smell of gasoline vapor in the cabin which makes the contact dizzy. The vehicle was taken to a dealer who diagnosed that the failure could not be duplicated. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.

6/24/2022

The contact owns a 2020 Chevrolet Equinox. The contact stated that the check engine warning light was illuminated. While driving, the vehicle was sputtering. The vehicle was taken to the local dealer, where it was diagnosed that the fuel pump driver module was defective. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, who was unable to duplicate the failure. The contact stated that the failure was related to NHTSA Campaign Number: 19V667000 (Fuel System, Gasoline). The manufacturer was not contacted. The failure mileage was approximately 29,165.

9/18/2023

TL* THE CONTACT OWNS A 2020 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN RATE OF SPEED, HE PASSED OUT DUE TO A MEDICAL EMERGENCY AND HIT THE VEHICLE IN FRONT OF HIM. THE AIR BAGS DEPLOYED UPON IMPACT. THE CONTACT WAS TAKEN TO A LOCAL HOSPITAL VIA AN AMBULANCE AND WAS TREATED FOR UNKNOWN INJURIES. THE INJURIES OF THE OTHER DRIVER WERE UNKNOWN. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A FORWARD COLLISION ALERT SYSTEM WHICH SHOULD HAVE STOPPED THE VEHICLE PRIOR TO THE ACCIDENT. THE VEHICLE WAS INITIALLY TOWED TO A TOW YARD AND WAS LATER TOWED TO A BODY SHOP WHERE IT WAS REPAIRED. THE CONTACT SPOKE TO JON HALL CHEVROLET (551 N NOVA RD, DAYTONA BEACH, FL 32114) WHERE HE WAS INFORMED THAT SINCE HE DID NOT HAVE GPS ACTIVATED IN HIS VEHICLE, THE FORWARD COLLISION ALERT WOULD NOT OPERATE. THE MANUFACTURE HAD NOT BEEN ALERTED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,400.

3/26/2020

WHILE DRIVING VEHICLE, RECEIVED "SERVICE ESC" WARNING ON THE DASHBOARD WITH 4 "LIGHTS" ON THE DASHBOARD. ABS LIGHT, TRACTION CONTROL LIGHT, STABILITY CONTROL, AND PARKING BRAKE LIGHT. LANE KEEP ASSIST HAS BEEN DISABLED, FRONT COLLISION WARNING HAS BEEN DISABLED, AND FRONT PEDESTRIAN BRAKING HAS BEEN DISABLED. ALL OF THESE LIGHTS TURN ON AND OFF CONTINUOUSLY WHILE DRIVING AND SOMETIMES WILL TURN OFF FOR A COUPLE OF HOURS AND TURN BACK ON.

3/22/2021

The contact owns a 2020 Chevrolet Equinox. The contact stated while driving and making a left turn, the turn signal failed to operate as designed. The contact also noticed the center console screen went black and flickered off and on until she arrived at her residence. The contact stated the failure persisted and the vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. An unknown software was updated however, a month later the failure recurred with the screen. The contact took the vehicle back to the dealer, but the dealer could not duplicate the failure. The dealer had replaced the radio console to fix the issue however, the failure persisted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 10,688.

7/16/2021

These tires came on my brand new car that is less than a year old (21000 miles). I went for an oil change and the dealership told me I have 3/32nds on my tires! Bridgestone new about the rapid wear of these tires but never sent out any kind of notification about it. My dealership had a bulletin about the tires premature wearing. (#20-NA-159) Bridgestone said they are offering to cover 40% of replacement cost if I get the same tires otherwise they aren't giving anything.....I would NEVER EVER get these tires on my car.

9/2/2021

2020 CHEVROLET EQUINOX. CONSTITUENT STATED THAT THEY EXPERIENCED A LOSS OF POWER STEERING WHILE DRIVING, THE CONSUMER STATED WHILE DRIVING THE POWER STEERING DIED. THE DRIVER HAD DIFFICULTY MAINTAINING THE VEHICLE AND SWIPED A GUARDRAIL. THE VEHICLE DID NOT INDICATE AN ISSUE UNTIL AFTER THE FAILURE OCURRED. THE MANUFACTURER WAS CONTACTED, BUT DID NOT OFFER ANY ASSISTANCE. THE MANUFACTURER STATED THE COLLISION CAUSED THE POWER STEERING TO FAIL, BUT REFUSED TO SEND THE CONSUMER THE REPORT.

5/17/2022

Vehicle intermittent brake catches, lights come sometimes, door locks open and close, engine light comes on and last time system locked completely and could get vehicle into gear. Had to have it towed. Second time into dealer service, now on 4th week and GM factory unable to determine problem and solution. Copy of my letter sent to General Motors for remedy of my Equinox problems not solved. Consumer's 2020 Chevrolet Equinox has developed multiple defects that cannot be fixed.. The brakes will suddenly catch, the lights come on on their own, door locks will lock and unlock intermittently and it will lock up so we cannot get it into gear. The engine light remains on. First in for service 4/18/22 for one week. Problem not fixed. Now in second time and dealer has had it for three weeks. GM techs have been unable to determine problem solutions... (Car interior torn apart).

5/20/2022

Computer issues, dash sceen glitching freezing or not workimg correctly. Hard shifting and idling. Steer asist reduced msg. Gears geeting stuck

9/9/2022

Computer issues, dash sceen glitching freezing or not workimg correctly. Hard shifting and idling. Steer asist reduced msg. Gears geeting stuck

9/9/2022

The contact owns a 2020 Chevrolet Equinox. The contact stated that while his wife was driving at an undisclosed speed, she depressed the brake pedal to slow the vehicle; however, the vehicle failed to respond. As a result, the contact had to apply pressure and pump the brake pedal several times to stop the vehicle. The contact was able to navigate the vehicle off the roadway. The vehicle was then towed to Tires Plus where it was diagnosed that the brake vacuum pump malfunctioned and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.

4/14/2023

The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving at approximately 55 MPH, he depressed the brake pedal however, the vehicle failed to respond. As a result, the contact had to apply pressure and pumped the brake pedal approximately ten to fifteen times before the vehicle stopped. The contact then engaged the parking brake. The vehicle was taken to Tires Plus where it was diagnosed that the brake vacuum pump had exploded and caused damage to the camshaft. The vehicle was not repaired. The dealer was notified of the failure and the contact was scheduled to take the vehicle to the dealer. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 80,000

4/14/2023

The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving at approximately 55 MPH, he depressed the brake pedal however, the vehicle failed to respond. As a result, the contact had to apply pressure and pumped the brake pedal approximately ten to fifteen times before the vehicle stopped. The contact then engaged the parking brake. The vehicle was taken to Tires Plus where it was diagnosed that the brake vacuum pump had exploded and caused damage to the camshaft. The vehicle was not repaired. The dealer was notified of the failure and the contact was scheduled to take the vehicle to the dealer. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 80,000

4/14/2023

All Wheel Drive System - 3/20/23 I was on a County maintained dirt road where adjacent property owner had put fencing, tires, & other trash in the road to stop public use. As I had all wheel drive I went up on a 3' +/- side berm to get around. When the front end was approximately at the top, car started to slip & rear passenger tire "tried" to correct slip & car switched into low without my touching gear shift (I looked). From having a 2005 Equinox with AWD, I knew this was AWD going into action. When car did not change drive wheels like my 2005, I let off on the gas; turned nose downhill, slide/roll down hill. At bottom, I applied gas & car was still in low - it shouldn't have been with the emergency over. It stayed in low even as I applied more gas. I stopped car, put it in park; waited 2 +/- minutes for a reset. When I accelerated again, it was still in low. I put it into park & turn it off. Only after 2 +/- minutes off did car finally automatically switch gears as I accelerated. As I had 60,000 miles on the car & was advised by Victorville Chevy to have transmission service & did at Diamond Chevy, San Bernardino as Victorville Chevy would not even write up a work order after the "electronic check" device inserted into car failed to note a problem sitting in the parking lot. After "the check" at VV, I made an appointment at Diamond Chevy in San Bernardino. This car while having nothing on the CarFax had a broken rear bumper cover which was "repair" after I reported it just after purchase 5/21. Bumper then, didn't hold when I backed into wire gate. At the very least, styrofoam, was collapsed/broken in the prior to purchase accident and not repaired when the bumper cover was glued & painted. I was told my car was "safe" after the bumper "repair." My guess that a more than 3 mph rear collision would total the car. That is not safe in my opinion. PLEASE NOTE THESE WERE NOT THE ONLY TWO PROBLEMS. MY OPINION IS THAT IT IS A SOFTWARE PROBLEM.

5/24/2023

All Wheel Drive System - 3/20/23 I was on a County maintained dirt road where adjacent property owner had put fencing, tires, & other trash in the road to stop public use. As I had all wheel drive I went up on a 3' +/- side berm to get around. When the front end was approximately at the top, car started to slip & rear passenger tire "tried" to correct slip & car switched into low without my touching gear shift (I looked). From having a 2005 Equinox with AWD, I knew this was AWD going into action. When car did not change drive wheels like my 2005, I let off on the gas; turned nose downhill, slide/roll down hill. At bottom, I applied gas & car was still in low - it shouldn't have been with the emergency over. It stayed in low even as I applied more gas. I stopped car, put it in park; waited 2 +/- minutes for a reset. When I accelerated again, it was still in low. I put it into park & turn it off. Only after 2 +/- minutes off did car finally automatically switch gears as I accelerated. As I had 60,000 miles on the car & was advised by Victorville Chevy to have transmission service & did at Diamond Chevy, San Bernardino as Victorville Chevy would not even write up a work order after the "electronic check" device inserted into car failed to note a problem sitting in the parking lot. After "the check" at VV, I made an appointment at Diamond Chevy in San Bernardino. This car while having nothing on the CarFax had a broken rear bumper cover which was "repair" after I reported it just after purchase 5/21. Bumper then, didn't hold when I backed into wire gate. At the very least, styrofoam, was collapsed/broken in the prior to purchase accident and not repaired when the bumper cover was glued & painted. I was told my car was "safe" after the bumper "repair." My guess that a more than 3 mph rear collision would total the car. That is not safe in my opinion. PLEASE NOTE THESE WERE NOT THE ONLY TWO PROBLEMS. MY OPINION IS THAT IT IS A SOFTWARE PROBLEM.

5/24/2023

System states rear seat reminder. Look in rear seat. Look in rear seats. This is a hazard to my infant as his car seat is located in the back seats behind the passenger.

9/11/2023

The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving at slow speeds speed, an abnormal grinding sound coming from the vehicle. There was no warning light illuminated. The contact drove the vehicle to an independent mechanic and was informed that the rear brake calipers had failed and needed to be replaced. The mechanic replaced the rotors and the calipers; however, the contact stated the failure returned while driving at slow speeds. Upon investigation, the contact discovered NHTSA Campaign Number: 19V704000 (Service Brakes, Hydraulic) and linked the failure to the recall. The manufacturer was notified of the failure and a case was filed. The vehicle was not repaired. The failure mileage was approximately 71,000.

12/15/2023

The contact owns a 2020 Chevrolet Equinox. The contact stated that the vehicle was designed with two electric parking brakes. The contact stated that while driving at various speeds, the electric parking brake engaged independently. The vehicle was taken to an independent mechanic, where it was diagnosed that the rear brake calipers were defective and needed to be replaced. The vehicle was not repaired. The contact stated while driving 45 MPH on a slippery road, the electric parking brake engaged inadvertently, causing the rear wheels to lock, and the vehicle spun. The contact stated that he was able to regain control of the vehicle and drove to the residence at slow speeds. The contact stated that the failure had been recurring increasingly while driving. The contact stated that while investigating the failure online, he learned that it was a common failure that occurred because the electric parking brake was not fully retracted. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 30,000.

3/14/2024