2019 Chevrolet Cruze Owner Complaints
Complaint Summary
The 2019 Chevrolet Cruze has 26 reported complaints.
- Top issues involve power train and engine.
Reliability Score
Reliability Score
Based on 26 complaints
Most Frequent Issues
POWER TRAIN
5 19.2%
ENGINE
4 15.4%
ELECTRICAL SYSTEM
3 11.5%
VEHICLE SPEED CONTROL
2 7.7%
SERVICE BRAKES
2 7.7%
Quick Insights
The top category is POWER TRAIN, accounting for 19.2% of all complaints.
Owners have reported issues across 15 distinct vehicle systems.
Note: Complaint data reflects owner reports and may not always indicate a verified defect. Compare with Recalls and TSBs for a complete picture.
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What owners keep reporting on the 2019 Chevrolet Cruze
The 2019 Chevrolet Cruze has 26 owner complaints in this dataset. POWER TRAIN is the most common complaint category, representing about 19% of the reports shown here.
Most common complaint categories
The top complaint groups for the 2019 Chevrolet Cruze are POWER TRAIN (5), ENGINE (4), ELECTRICAL SYSTEM (3).
Are these complaints a serious red flag?
Potentially. 12 complaint reports involve higher-attention systems like brakes, steering, engine, powertrain, fuel, suspension, airbags, or electrical components, which is enough to justify a focused inspection.
What should buyers inspect on a used 2019 Chevrolet Cruze?
Start with the top complaint systems, compare them against the recall report, then inspect service records for evidence that those same areas were already repaired or monitored.
Detailed Complaint Log
Showing 15 of 15 systems
POWER TRAIN
5 Reports19% of totalPreviewing the first 2 complaint summaries.
The contact owns a 2019 Chevrolet Cruze. The contact stated that in January of 2021 she had taken her vehicle to the dealer to be repaired due to a recall NHTSA Campaign Number: 20V668000 (Power Train). The contact stated that when she had taken her vehicle to be repaired, the dealer advised her that her vehicle was fine and that there were no problems with the vehicle. The contact stated that December 2021 , her son was driving her vehicle at approximately 55 MPH on the highway ,the vehicle had began to stall and loose power. The contact stated that her son was safely able to pull off to the side of the road, however, the vehicle was unable to start and had to be towed. The contact stated that she had the vehicle towed to the dealer, where it remains, where she was advised that her transmission was destroyed due to the same failure she had recently taken her vehicle in to be repaired due to the previous recall. The contact stated that the dealer advised her if she were to have her vehicle repaired, she would have to pay out of pocket. The contact stated that she then contacted the manufacturer and was advised that they would pay half of the cost of the repair, however she would be responsible for the remaining balance. The mileage failure was 66,000.
1/26/2022
I was driving and the car slide and went up a small hill and came down hard ending locked there was no ice
4/15/2022
ENGINE
4 Reports15% of totalPreviewing the first 2 complaint summaries.
I was driving and the car slide and went up a small hill and came down hard ending locked there was no ice
4/15/2022
Unknown I purchased this vehicle in 2019 About 2 and half years now. This car engine is malfunctioning. When i am driving uphill the speed is not transitioning and it had caused other vehicles behind me to slow down. Second major problem is during the summer season the speed does not adjust easily . I would have to press on the gas so hardly to be able to proceed. The worst of all is when am at a traffic light and it turns green that I must proceed the car will not move. I get stuck for a short period and then i would pressed on the gas and all of a sudden you will hear a heavy noise. I drive without AC in summertime often because the car would be stuck, stuck i repeat on the road without moving if my AC is on. It is terrible i must turn off my AC to be able to drive and if i do not am at risk of getting hit by the car behind me. This has been so hard on me and i am really distressed.
6/23/2022
ELECTRICAL SYSTEM
3 Reports12% of totalPreviewing the first 2 complaint summaries.
Front window defrost loses function/power, where the front window fogs up and can't see road ahead. Vehicle must be fully restarted to re-engage the defrost function. Radio also has the same issue.
8/6/2021
The vehicle needs the transmission bolts replaced has a recall need repaired as as possible. The automatic transmission jerk
6/4/2024
VEHICLE SPEED CONTROL
2 Reports8% of totalPreviewing the first 2 complaint summaries.
I WAS STOPPED IN THE LEFT TURNING LANE ATTEMPTING TO CROSS A HIGHWAY. WHEN I TURNED LEFT THE VEHICLE WOULD NOT ACCELERATE. I PRESSED THE PEDAL ALL THE WAY DOWN BUT THE CAR WAS CREEPING. I COULD NOT CROSS THE HIGHWAY AND WAS STRUCK IN ONCOMING TRAFFIC. I WAS GIVEN A TICKET FOR FAILURE TO YIELD. I HIT A VEHICLE AND WAS CHARGED AT FAULT IN THE ACCIDENT. THE VEHICLE IS A RENTAL CAR.
2/11/2019
Unknown I purchased this vehicle in 2019 About 2 and half years now. This car engine is malfunctioning. When i am driving uphill the speed is not transitioning and it had caused other vehicles behind me to slow down. Second major problem is during the summer season the speed does not adjust easily . I would have to press on the gas so hardly to be able to proceed. The worst of all is when am at a traffic light and it turns green that I must proceed the car will not move. I get stuck for a short period and then i would pressed on the gas and all of a sudden you will hear a heavy noise. I drive without AC in summertime often because the car would be stuck, stuck i repeat on the road without moving if my AC is on. It is terrible i must turn off my AC to be able to drive and if i do not am at risk of getting hit by the car behind me. This has been so hard on me and i am really distressed.
6/23/2022
SERVICE BRAKES
2 Reports8% of totalPreviewing the first 2 complaint summaries.
MY CAR IS BRAND NEW BROUGHT IT AT 9MILES ON DASH. EXACTLY 2 MONTHS LATER OUTTA NOWHERE THERE WAS THIS GRINDING SOUND WHEN I WOULD BRAKE LIKE THE SOUND OF ROOTERS GRINDING AS IF BRAKES WHERE BAD ,,4 OTHER PEOPLE HEARD AND WITNESSED IT,, I PUMPED BRAKE IT FELT LIKE AND SOUND LIKE ONLY AIR BUT LOUD AIR AND GRINDING, TOOK IT BACK TO DEALER NEXT DAY ,,AND THEY DID NOTHING (MARLOW HEIGHTS) HE TOLD ME TO COME BACK MONDAY CAUSE IT FOUND LIKE FAULTY BRAKE ISSUE,, I LOOKED IT UP AND SOME MODELS WHERE RECALLED FOR SAME THING.ASSOCIATE TOLD ME THEY DO SERVICE ON RECALLS MON-FRI,(WHICH I THOUGHT WAS STRANGE CAUSE BRAKES ARE SERIOUS NOBODY COULD CHECK NOTHING?)), CAME BACK MONDAY THEY PUT MY CAR ON ELECTRONIC MACHINE NO FLAGS WHERE ON MY SYSTEM,,FOR SENSORS GOING OFF! BUT I HAD NO BREAK FUNCTION ON THAT SATURDAY,,THIS NEED TO BE LOOKED INTO BY GM.
5/6/2019
Brakes on vehicle failed while driving down the freeway, when I needed to slow down to take my exit. Brakes were hard, and would not stop the vehicle. I shifted into neutral, and used the ramp to stop the vehicle. Car is currently at the Wilsonville Chevrolet for repairs. When I spoke with the Shop lead, he is aware of the problem, but stated my vehicle is not included in the recall for the same problem as other vehicles of the same make and model.
2/14/2022
UNKNOWN OR OTHER
1 Report4% of totalPreviewing the first 1 complaint summaries.
I WAS STOPPED IN THE LEFT TURNING LANE ATTEMPTING TO CROSS A HIGHWAY. WHEN I TURNED LEFT THE VEHICLE WOULD NOT ACCELERATE. I PRESSED THE PEDAL ALL THE WAY DOWN BUT THE CAR WAS CREEPING. I COULD NOT CROSS THE HIGHWAY AND WAS STRUCK IN ONCOMING TRAFFIC. I WAS GIVEN A TICKET FOR FAILURE TO YIELD. I HIT A VEHICLE AND WAS CHARGED AT FAULT IN THE ACCIDENT. THE VEHICLE IS A RENTAL CAR.
2/11/2019
VISIBILITY/WIPER
1 Report4% of totalPreviewing the first 1 complaint summaries.
THE WINDSHIELD THAT CHEVROLET PUTS IN THESE CARS IS NOT VERY CLEAR, I WORK IN THE GLASS INDUSTRY AND I NOTICE IT EVERY TIME I DRIVE IT. YOU CAN SEE DISTORTION IN THE FILM OF THE LAMINATED GLASS. THEY REPLACED THE WINDSHIELD ONCE, AND I STILL SEE THE DISTORTION.
5/9/2019
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
1 Report4% of totalPreviewing the first 1 complaint summaries.
The contact owns a 2019 Chevrolet Cruze. The contact stated that the front windshield defroster failed to operate properly causing the windshield to remain foggy. The failure caused a visibility hazard for the driver. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure however, no assistance was offered. The failure mileage was 1,500.
6/15/2021
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
1 Report4% of totalPreviewing the first 1 complaint summaries.
Carvana
1/16/2022
FUEL/PROPULSION SYSTEM
1 Report4% of totalPreviewing the first 1 complaint summaries.
Carvana
1/16/2022
AIR BAGS
1 Report4% of totalPreviewing the first 1 complaint summaries.
The airbags did not deploy, and the driver hit the windshield.
3/2/2022
AIR BAGS:SRS MALFUNCTION WARNING LAMP/LIGHT
1 Report4% of totalPreviewing the first 1 complaint summaries.
The contact owns a 2019 Chevrolet Cruze. The contact stated that after starting the vehicle and shifting into drive(D), the SRS warning light illuminated on the instrument panel. The contact stated that the air bag warning light had been illuminated for months prior to experiencing the new failure. The vehicle was taken to an independent mechanic who failed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 91,000.
6/14/2023
TIRES
1 Report4% of totalPreviewing the first 1 complaint summaries.
When going in to get new tires, I was infomred the Primwall 205/55R16 I had had put on the car less than 2 years ago are now seperating. So far, the company is unwilling to replace them.
5/13/2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
1 Report4% of totalPreviewing the first 1 complaint summaries.
The vehicle needs the transmission bolts replaced has a recall need repaired as as possible. The automatic transmission jerk
6/4/2024
SEAT BELTS
1 Report4% of totalPreviewing the first 1 complaint summaries.
I am leasing this vehicle and it continues to have warning light on staring the vehicle engine power reduced as I'm driving and holds back vehicle and also airbag restraining system light continues also to be on. This is not normal wear and tear and I read previous years had this issue as well. This is still an issue concerning of my safety. Paying for inconvenience
4/27/2025
Data and Methodology
Scores are derived from NHTSA recalls and owner complaints, normalized by vehicle segment averages.
What are the most common owner complaints for the 2019 Chevrolet Cruze?
Are complaints about the 2019 Chevrolet Cruze a serious warning sign?
How should buyers use complaint data for the 2019 Chevrolet Cruze?
Are complaints about the 2019 Chevrolet Cruze severe?
Complaint list entries are sourced from owner-submitted NHTSA ODI records.
Chevrolet Cruze: How should complaint data influence buying decisions?
Carfocal links complaint data directly to recall and maintenance routes for the same model year.
- Complaint entries
- 26
- Top-topic view
- 5 grouped topics shown
- Primary source
- NHTSA ODI owner complaint records
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