2018 Chevrolet Cruze Owner Complaints

WHILE DRIVING MY 2018 CHEVY CRUZE THE OIL LIGHT CAME ON, THE ENGINE LOCKED UP, AND THE VEHICLE CAUGHT FIRE. THE DEALERSHIP SAID THAT IT WAS DUE TO A FUEL LINE SPRAYING FUEL ON THE ENGINE.

8/17/2018

I WAS LEAVING WORK ON 11-30-18 @ 5P.M. STARTED DRIVING DOWN LA HARPE BLVD, LIKE I DO EVERYDAY AFTER WORK. IT WAS RAINING THAT AFTERNOON WHEN I WAS LEAVING WORK. I WENT THROUGH A SMALL PUDDLE OF WATER AND MY CAR COMPLETELY SHUTDOWN AND WOULD NOT GO ANYWHERE. I HAD IT TOWED TO CRAIN CHEVROLET WHERE THE VEHICLE WAS BOUGHT. THE GM CERTIFIED MECHANIC CALLED US HALF AN HOUR AFTER THEY OPENED SATURDAY MORNING AND SAID THAT THE ENGINE WAS SEIZED AND THE ONLY WAY HE FOUND THAT OUT WAS JUST STARTING THE VEHICLE UP WITHOUT LOOKING @ THE VEHICLE FIRST. MY HUSBAND AND I WENT UP THERE SATURDAY AFTERNOON JUST TO ASK IF WE COULD TAKE A PEEK AT IT NONE OF THE VEHICLE WAS TAKEN APART AND HE WAS WRONG ON THREE DIFFERENT THINGS HE TOLD ME AND I WAS ABLE TO PROVE HIM WRONG ON THE SPOT HE JUST CHANGED TOPIC AND LOOK THE OTHER WAY I JUST THINK THERE'S SOMETHING FISHY GOING ON HERE. I BELIEVE IF THE PROPER DIAGNOSTICS WOULD HAVE BEEN DONE ON THE VEHICLE BEFORE HE JUST STARTED UP THE PROBLEM MAY HAVE BEEN FIXED BUT WITH GM CERTIFIED MACANIC JUST STARTING UP MY VEHICLE COULD HAVE FORCED EVEN MORE WATER INTO THE ENGINE AND PRETTY MUCH MADE IT DO WHAT IT DID. WE MADE A CLAIM ON DECEMBER 1ST WITH FARM BUREAU & MADE A CLAIM WITH THE GM SENIOR ADVISOR ON THE SAME DATE. THE INSURANCE ADJUSTER JUST PRETTY MUCH WENT OUT THERE AND TOLD HIM TO JUST TEAR THE VEHICLE APART AND FIND OUT WHAT'S WRONG WITH IT DIDN'T ASK IF THAT'S WHAT WE WANT IT DONE OR NOT AND NOW ALL THE SUDDEN IT'S ALL TAKEN APART AND TOTALED OUT WE'RE STUCK WITH THE DEPRECIATION VALUE AND DEDUCTABLE AND NO VEHICLE. SENIOR ADVISOR FROM GM JUST GOT BACK TO US TODAY ON THE DEC. 4TH, DALEESA WAS SUPPOSED TO GET IN CONTACT WITH THE DEALERSHIP (CRAIN) AND FIGURE OUT WHAT WAS REALLY GOING ON WITH MY VEHICLE, INSTEAD DALEESA NEGLECTED TO CONTACT ME OR MY HUSBAND. THERE WAS DIFFERENTLY SOME NEGLIGENT ACTION ON CRAIN'S SIDE AND GM.

12/7/2018

MY CAR WILL NOT ACCELERATE AT TIMES CAUSING ME TO GIVE IT MORE GAS WHICH THEN CAUSE THE CAR TO REV UP TO A HIGH RPM (4000-5000) AND THEN LURCH FORWARD. ALSO, AT TIMES WHILE TRYING TO MAINTAIN SPEED, MY CAR WILL JERK BACK AND FORTH UNTIL I GIVE IT MORE GAS SO IT UP SHIFTS. MY CAR IS UNDER FACTORY WARRANTY AND IT SEEMS THAT THE DEALERSHIP IS TRYING TO BRUSH IT OFF BECAUSE THE COMPUTER SAYS THERE IS NOTHING WRONG WHICH PROMPTED ME TO FILE A COMPLAINT WITH GM WHICH STILL INS'T RESOLVED. *TR

6/24/2020

WHEN DRIVING MY 2018 CHEVY CRUZE I HAD MULTIPLE INSTANCES WHERE THE CLUTCH PEDAL WOULD GO TO THE FLOOR AND NOT RELEASE, AND THE TRANSMISSION COULD NOT BE SHIFTED INTO GEAR. GENERAL MOTORS HAS A TECHNICAL SERVICE BULLETIN (TSB) ON THE ISSUE STATING THAT CONTAMINATION OF THE HYDRAULIC FLUID CAUSES THE ISSUE AND IT IS ONLY A WARRANTY REPLACEMENT FOR GASOLINE CARS (THE DIESEL MODELS ARE NOT COVERED BY THE WARRANTY IN THE TSB) IF THE CAR IS STILL WITHIN THE 5-YEAR, 60,000 MILE POWERTRAIN WARRANTY. THIS IS THE SAME ISSUE THAT AFFECTS OPEL/VAUXHALL ASTRA CARS IN THE UK AND EUROPE AS THEY SHARE THE SAME PARTS (OPEL/VAUXHALL USED TO BE OWNED BY GM AND USED THE SAME POWERTRAIN). THE SAFETY RECALL IN EUROPE CONSISTED OF REPLACING SEVERAL TRANSMISSION AND BRAKE SYSTEM COMPONENTS AS THE BRAKES SHARE THE SAME HYDRAULIC RESERVOIR AS THE CLUTCH. GM IS IGNORING THIS DANGEROUS PROBLEM IN THE USA AND REFUSING TO FIX THE ISSUE AS A PRODUCT RECALL. THEY HAVE IT AS A TSB THAT IS ONLY A WARRANTY REPAIR IF THE PROBLEM OCCURS BEFORE THE WARRANTY RUNS OUT ON THE AFFECTED CARS. *JS

9/21/2020

THE INTERIOR OF THE CAR HAS SEVERAL AREAS WITH CHROME TYPE OF MATERIAL FOR DECORATIONS. DURING DAYTIME DRIVING, THE SUN HITS IT AND BLINDS ME, SO IT PREVENTS ME FROM DRIVING SAFELY UNTIL SUNDOWN.

7/23/2018

WHILE DRIVING MY 2018 CHEVY CRUZE THE OIL LIGHT CAME ON, THE ENGINE LOCKED UP, AND THE VEHICLE CAUGHT FIRE. THE DEALERSHIP SAID THAT IT WAS DUE TO A FUEL LINE SPRAYING FUEL ON THE ENGINE.

8/17/2018

WHILE DRIVING ON THE INTERSTATE AT 60MPH, WITHOUT WARNING THE ENGINE TURNED OFF. THE DASH WENT COMPLETELY DARK. NO POWER, NO STEERING. DRIFTED TO SHOULDER. PUT IN PARK, TURNED KEY TO OFF THEN ON. VEHICLE STARTED. (NO WARNING OR SERVICE CODES) REPLICATED AGAIN ABOUT 10 MINS LATER. ON CITY STREET TRAVELING 35 MPH WITHOUT WARNING DASH WENT DARK AND CAR SHUT OFF. SAME PROCEDURE TO START. (NO WARNING OR SERVICE CODES) UNKNOWN WHAT CAUSED MASSIVE FAILURE. NO INDICATORS.

3/9/2019

TL* THE CONTACT OWNS A 2018 CHEVROLET CRUZE. WHEN THE CONTACT ATTEMPTED TO LOCK THE VEHICLE, SHE WAS STILL ABLE TO LIFT THE TRUNK OF THE VEHICLE. THE VEHICLE WAS TAKEN TO SAPAUGH MOTORS (LOCATED AT 1435 MCNUTT ST, HERCULANEUM, MO 63048, 636-334-9048), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. THE VIN WAS UNKNOWN.

12/20/2019

AS I WAS BACKING OUT I PLACED MY FOOT ON THE GAS AS I GOT READY TO BREAK I PLACED MY FOOT ON THE BRAKE, BUT THAT'S WHEN MY FOOT SLIPPED OFF THE PEDAL AND BACKED INTO THE PERSON BEHIND ME.

11/28/2018

I HAVE THE VEHICLE SERVICE FOR THE 30,000 MILES FLUSH ON JANUARY 21,2019. ON JANUARY 29TH I WAS ON THE FREEWAY IN MORNING TRAFFIC HEADING NORTH ON THE 110 WHEN AT 25 MILES I MADE A SUDDEN STOP DUE TO THE CAR IMFRONT OF ME. MY CAR DIDN'T STOP AND SLAMMED INTO THE CAR IN FRONT OF ME. MY CAR WAS REPORTED TO BE TWO DAYS LATER AS A TOTAL LOSS. I'M GRATEFUL MY KIDS, SISTER AND I WEREN'T INJURED. JUST DOESN'T MAKE SENSE AFTER JUST PAYING ALMOST $500 A WEEK BEFORE FOR SERVICING.

2/20/2019

WHILE DRIVING ON THE INTERSTATE AT 60MPH, WITHOUT WARNING THE ENGINE TURNED OFF. THE DASH WENT COMPLETELY DARK. NO POWER, NO STEERING. DRIFTED TO SHOULDER. PUT IN PARK, TURNED KEY TO OFF THEN ON. VEHICLE STARTED. (NO WARNING OR SERVICE CODES) REPLICATED AGAIN ABOUT 10 MINS LATER. ON CITY STREET TRAVELING 35 MPH WITHOUT WARNING DASH WENT DARK AND CAR SHUT OFF. SAME PROCEDURE TO START. (NO WARNING OR SERVICE CODES) UNKNOWN WHAT CAUSED MASSIVE FAILURE. NO INDICATORS.

3/9/2019

IT STARTED AROUND THE 18TH OF THIS MONTH. WHEN I GO TO TURN MY CAR MAKING A POPPING SOUND... I TAKE IT INTO MY CHEVY DEALERSHIP THEY STATE ITS THE STEERING RACK.. THEY REPLACE MY STEERING GEAR AT N/C BECAUSE AT THAT TIME I WAS ABLE TO GET IT IN WARRANTY, WE ARE NOT ON MY THIRD VISIT NO LONGER UNDER GM WARRANTY DUE TO MILES AND I STILL HEAR POPPING WHEN TURNING..

8/30/2019

ALL AIRBAGS WERE DEPLOYED DURING THE ACCIDENT EXCEPT DRIVERS SIDE (STEERING WHEEL). THE VEHICLE WAS IN MOTION ON CITY STREET.

1/25/2019

MY CRUZE WAS EVOLVED IN A FRONT END ACCIDENT THAT THE BRAKES OPERATION IS IN QUESTION

5/21/2019

TAMAKA RECALL SQUEAKY NOISE COMING FROM FRONT LEFT AXLE WHEN DRIVING VEHICLE ON HIGHWAY OR CITY STREET. FRONT BREAKS LEAKING.

3/15/2019

OWN A 2018 CHEVY CRUZE, PURCHASED OFF SHOWROOM FLOOR IN JULY 2018. SINCE THEN THE TIRES HAVE ALL BEEN REPLACED 3 TIMES DUE TO BLOW OUTS OR BULDGING. THAT IS 12 BRAND NEW TIRES IN LESS THAN A YEAR! WHEN RECEIVED A BLOW OUT THE CAR WAS IN MOTION. THE TYPE OF TIRES ARE HANKOOK VENTUS V2 205/50/R/17. THE DATE SPAN IS APPROXIMATELY JANUARY TO THE PRESENT.

4/24/2019

I BACKED OUT OF MY ICY DRIVEWAY AND ONTO THE CLEAR, DRY ROAD. SET MY CRUISE CONTROL TO 48MPH AND AFTER ABOUT 30 SECONDS, MY TRACTION CONTROL AND SERVICE ENGINE LIGHTS CAME ON WITH AN ERROR MESSAGE THAT SAID "SERVICE STABILITRAK" AND MY CRUISE CONTROL TURNED OFF. I CLOSED THE STABILITRAK MESSAGE, THE TRACTION CONTROL LIGHT TURNED OFF AFTER ABOUT 30 SECONDS, AND THE SERVICE ENGINE LIGHT TURNED OFF SHORTLY AFTER. BUT MY CRUISE CONTROL STILL WONT ENGAGE. I'VE TURNED THE VEHICLE OFF AND ON AND IT STILL ISNT WORKING. IT SEEMS THAT A LOT OF DIFFERENT GM VEHICLES HAVE EXPERIENCED THIS PROBLEM, AND THE DEALERSHIP HAS FIXED IT IN SEVERAL DIFFERENT WAYS. I READ ON A FORUM THAT SOMEONE HAD THE ISSUE AND THE GM DEALERSHIP SAID THERE WAS AN ISSUE WITH THE AMOUNT OF ETHANOL IN THE GASOLINE. I HAPPENED TO HAVE FILLED UP MY TANK THE NIGHT BEFORE WITH REGULAR UNLEADED FROM MY LOCAL SPEEDWAY. NOT SURE OF THAT COULD HAVE BEEN CONNECTED.

1/24/2020

THIS ISSUE APPLIES TO WHEN THE VEHICLE IS IN MOTION. THE BRAKE PEDAL HEIGHT IS SET TOO HIGH OFF THE FLOOR COMPARED TO THE ACCELERATOR PEDAL. WHEN DRIVING A CAR YOU SHOULD BE ABLE TO COMFORTABLY PIVOT BETWEEN GAS AND BRAKE PEDALS WHILE KEEPING YOUR HEEL ON THE FLOOR. WITH THE BRAKE PEDAL SET SO HIGH ON THIS CAR, I HAVE TO COMPLETELY TAKE MY FOOT OFF THE FLOOR AND MOVE MY WHOLE FOOT OVER TO APPLY THE BRAKE WHEN SWITCHING FROM THE ACCELERATOR TO THE BRAKE PEDAL. ALSO, BECAUSE OF THE PEDAL HEIGHT, MY FOOT GETS CAUGHT ON THE PEDAL CAUSING A DELAY IN APPLYING THE BRAKE. ALSO HAPPENS WHEN GOING FROM THE BRAKE PEDAL TO THE GAS PEDAL- THE FOOT CATCHES THE EDGE OF THE BRAKE PEDAL AND UNINTENTIONALLY APPLIES THE BRAKE WHEN TRYING TO APPLY THE GAS. THE CHEVROLET DEALERSHIP STATED THE BRAKE PEDAL HEIGHT CANNOT BE ADJUSTED. I BELIEVE THIS IS A SAFETY ISSUE AND NEEDS TO HE ADDRESSED.

3/9/2020

WHILE DRIVING MY 2018 CHEVY CRUZE THE OIL LIGHT CAME ON, THE ENGINE LOCKED UP, AND THE VEHICLE CAUGHT FIRE. THE DEALERSHIP SAID THAT IT WAS DUE TO A FUEL LINE SPRAYING FUEL ON THE ENGINE.

8/17/2018

ENGINE UNEXPECTEDLY STALLED WHEN BRAKING FOR NEIGHBORHOOD STOP SIGN. LOST POWER STEERING AND ENGINE POWER BUT DID NOT LOSE POWER TO GAUGES OR ACCESSORIES. NO CHECK ENGINE LIGHT OR OTHER WARNING LIGHTS OR MESSAGES ON DASH. PUT CAR IN PARK AND RESTARTED ENGINE. NORMAL START. TURNED ONTO MAJOR CITY STREET AND DROVE HALF MILE. STARTED BRAKING FOR TRAFFIC LIGHT BUT DIDN'T COME TO FULL STOP BECAUSE LIGHT TURNED GREEN. ENGINE STALLED AGAIN. SAME EXACT THING AND AGAIN NO WARNING LIGHTS ON DASH. FELT LIKE A SITTING DUCK AND VERY SCARED OF GETTING REAR-ENDED. LUCKILY NO ONE WAS BEHIND ME. TURNED ON EMERGENCY FLASHERS, PUT IN PARK, AND RESTARTED ENGINE. AGAIN STARTED NORMALLY. REMAINED IN RIGHT LANE AND WAS VERY FORTUNATE THAT I WORKED JUST DOWN THE STREET AND DIDN'T HAVE TO MAKE ANY ADDITIONAL STOPS ALONG THE WAY. PARKED CAR AND REFUSED TO DRIVE IT HOME THAT NIGHT BECAUSE I FELT THE VEHICLE WAS UNSAFE TO DRIVE. HAD CAR TOWED TO DEALERSHIP THE NEXT MORNING. WHEN I TRIED TO START VEHICLE TO MOVE IT INTO A TOWING POSITION, THE ENGINE TRIED TO START BUT STALLED WITHIN A FEW SECONDS. OCCURRED 4 TIMES IN A ROW. STILL NO WARNING LIGHTS ON DASH. UNABLE TO ACCOMPANY TOW COMPANY TO DEALERSHIP DUE TO COVID RESTRICTIONS, BUT CALLED DEALERSHIP AND TOLD THEM WHAT HAD HAPPENED. THEY DIAGNOSED IT AS A FAILED FUEL PUMP. THEY STILL HAVE THE CAR (4 BUSINESS DAYS LATER). THE CAR ONLY HAS 37,000 MILES ON IT (VERY LOW MILEAGE TO HAVE A FAILED FUEL PUMP). I NEVER LET IT GO BELOW 25% FULL TANK. IT'S A DIESEL, SO I CAN'T CONTROL FUEL QUALITY. THIS IS THE THIRD TIME I'VE HAD A FUEL SYSTEM ISSUE WITH THIS CAR IN THE TWO YEARS THAT I'VE OWNED IT (BOUGHT NEW) - VERY INCONVENIENT. OTHER TWO TIMES WERE ALSO FAILED FUEL PUMP OR FILTER, BUT WITH CORRESPONDING CHECK ENGINE LIGHTS AND/OR SYMPTOMS. THIS TIME WAS WITHOUT WARNING AND MADE ME FEEL VERY UNSAFE. I REALLY LOVE THIS CAR, BUT AM NOW SCARED TO DRIVE IT.

10/27/2020

WATER IS LEAKING INTO THE TRUNK. IT WAS SUPPOSEDLY REPAIRED ON 1/12/2019. I HAD TO RETURN ON 1/21/2019 BECAUSE WATER WAS STILL LEAKING INTO THE TRUNK. THEN AFTER APPARENTLY BEING FIXED AGAIN, I WAS FORCED TO RETURN ON 1/30/2019 WITH WATER STILL LEAKING INTO THE TRUNK, NOTHING WAS DONE (I HAVE PICTURES AND VIDEO OF SAID LEAK).

2/13/2019

WHEN SHIFTING THE GEARBOX FROM PARK TO DRIVE OR FROM DRIVE TO PARK THE INFOTAINMENT SCREEN WILL GO TO MAXIMUM BRIGHTNESS AND CAN NOT BE DIMMED CAUSING GREATLY REDUCED VISION DURING NIGHT DRIVING SITUATIONS. IF YOU STOP IN REVERSE AND ALLOW THE REAR CAMERA TO ACTIVATE IT WILL WORK NORMALLY. DEALER REPORTS WORKING NORMALLY. *TR

5/28/2020

RADIO/INFOTAINMENT SYSTEM DISPLAY GOES FULL BRIGHT EVEN DURING NIGHT AND CANNOT BE DIMMED AND DESTROYS THE DRIVERS NIGHT VISION AND CAN ONLY BE RESET BY STOPPING THE CAR AND CYCLING THROUGH REVERSE, TO ACTIVATE REVERSE CAMERA. ALSO, REVERSE CAMERA OPERATION PUTS SCREEN IN FULL BRIGHT, WHICH AT NIGHT MAKES THE DISPLAY TOO BRIGHT TO USE, AND DISTRACTING TO THE DRIVER TRYING TO SAFELY OPERATE THE CAR IN REVERSE AT NIGHT. THIS APPEARS TO BE A PROBLEM WITH ALL 2016-2018 CHEVROLET CRUZE WITH THE 7' MYLINK INFOTAINMENT SYSTEM AS CAN BE SEEN IN THE ACTIVE ONLINE FORUM DISCUSSION OF THIS ISSUE: HTTPS://WWW.CRUZETALK.COM/FORUM/393-GEN2-AUDIO-ELECTRONICS/223897-HOW-DIM-7-MYLINK-DISPLAY.HTML

3/23/2019

RADIO/INFOTAINMENT SYSTEM DISPLAY GOES FULL BRIGHT EVEN DURING NIGHT AND CANNOT BE DIMMED AND DESTROYS THE DRIVERS NIGHT VISION AND CAN ONLY BE RESET BY STOPPING THE CAR AND CYCLING THROUGH REVERSE, TO ACTIVATE REVERSE CAMERA. ALSO, REVERSE CAMERA OPERATION PUTS SCREEN IN FULL BRIGHT, WHICH AT NIGHT MAKES THE DISPLAY TOO BRIGHT TO USE, AND DISTRACTING TO THE DRIVER TRYING TO SAFELY OPERATE THE CAR IN REVERSE AT NIGHT. THIS APPEARS TO BE A PROBLEM WITH ALL 2016-2018 CHEVROLET CRUZE WITH THE 7' MYLINK INFOTAINMENT SYSTEM AS CAN BE SEEN IN THE ACTIVE ONLINE FORUM DISCUSSION OF THIS ISSUE: HTTPS://WWW.CRUZETALK.COM/FORUM/393-GEN2-AUDIO-ELECTRONICS/223897-HOW-DIM-7-MYLINK-DISPLAY.HTML

3/23/2019

I LEASED A CRUZE AND WITH LESS THAN TWO WEEKS IN MY POSSESSION IT HAS BEEN MORE AT THE DEALER THAN WITH ME. FIRST, THEY THOUGHT IT WAS A STRUT AND AFTER HAVING THE CAR FOR TWO DAYS THEY REPLACED THE AFFECTED PART. A DAY AFTER GETTING THE CAR BACK, THE SAME CREAKING NOISE THAT WAS PREVIOUSLY APPARENT WAS STILL THERE AND GETTING WORSE. THEY HAVE NOW HAD MY CAR FOR 4 DAYS AND REPORTED BACK TO ME THAT THE NOISE WAS IN THE SWAY BAR BUSHINGS AND THEY HAD TO REPLACE THE ENTIRE ASSEMBLY. THIS DOES NOT HAPPEN ON A NEW CAR. IT IS AMNAUFACTURING DEFECT AND THEY SHOULD RETURN IT TO GM AND GIVE ME A NEW CAR.

11/1/2018

AT 13,500 MILES THE VEHICLE HAD THIS PROBLEM, THE TIRES WEAR IN A BIZARRE WAY THAT WE HAD TO BY NEW TIRES, WAS SO HARD TO DRIVE AND THE WORST OF IT THE PROBLEM APPEAR WITHOUT WARNING .

1/22/2020

MY CRUZE WAS EVOLVED IN A FRONT END ACCIDENT THAT THE BRAKES OPERATION IS IN QUESTION

5/21/2019

DRIVING ON THE FREEWAY AT 65 MPH AND MY BUMPER FLEW OFF.

7/23/2020

I BACKED OUT OF MY ICY DRIVEWAY AND ONTO THE CLEAR, DRY ROAD. SET MY CRUISE CONTROL TO 48MPH AND AFTER ABOUT 30 SECONDS, MY TRACTION CONTROL AND SERVICE ENGINE LIGHTS CAME ON WITH AN ERROR MESSAGE THAT SAID "SERVICE STABILITRAK" AND MY CRUISE CONTROL TURNED OFF. I CLOSED THE STABILITRAK MESSAGE, THE TRACTION CONTROL LIGHT TURNED OFF AFTER ABOUT 30 SECONDS, AND THE SERVICE ENGINE LIGHT TURNED OFF SHORTLY AFTER. BUT MY CRUISE CONTROL STILL WONT ENGAGE. I'VE TURNED THE VEHICLE OFF AND ON AND IT STILL ISNT WORKING. IT SEEMS THAT A LOT OF DIFFERENT GM VEHICLES HAVE EXPERIENCED THIS PROBLEM, AND THE DEALERSHIP HAS FIXED IT IN SEVERAL DIFFERENT WAYS. I READ ON A FORUM THAT SOMEONE HAD THE ISSUE AND THE GM DEALERSHIP SAID THERE WAS AN ISSUE WITH THE AMOUNT OF ETHANOL IN THE GASOLINE. I HAPPENED TO HAVE FILLED UP MY TANK THE NIGHT BEFORE WITH REGULAR UNLEADED FROM MY LOCAL SPEEDWAY. NOT SURE OF THAT COULD HAVE BEEN CONNECTED.

1/24/2020

TL* THE CONTACT OWNS A 2018 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE LOSS POWER STEERING ASSIST. THE SERVICE POWER STEERING- DRIVE WITH CARE, AND SERVICE STABILI-TRAC WARNING LIGHTS WERE ILLUMINATED. THE CONTACT CALLED HAWK CHEVROLET OF JOLIET LOCATED AT: 2001 W JEFFERSON ST, JOLIET, IL 60435, (815)725-7110, AND WAS INFORMED TO SCHEDULE AN APPOINTMENT TO HAVE THE VEHICLE DIAGNOSED, WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 42,909.

6/8/2020

HUBBY WAS REAR ENDED BY A CAR GOING 45+ MILES AN HOUR, THE DRIVERS SIDE SEAT BELT DID NOT LOCK IT IS NOW LOCKED IN A FULLY EXTENDED POSITION. AFTER IMPACT, HE SAID THERE WAS SMOKE IN THE CAR FROM WHAT LOOKED LIKE THE AIRBAG SHOULD HAVE INFLATED, BUT DID NOT. HE WAS ALMOST STOPPED FOR A RED LIGHT AND HIT FROM BEHIND. THE SEAT BELT SHOULD HAVE LOCKED TIGHT AND IT DID NOT.

8/25/2020

Service safety restraint system. Airbags are potentially at risk to not deploy if a wreck was to occur. This failure has caused the airbags to be shut off despite anyone sitting in the seats that is supposed to activate them on when weight is applied to the seat. Has not been inspected but I would like for it to be inspected on behalf of the Chevy dealership at their cost.

5/14/2025

The contact owns a 2018 Chevrolet Cruze. The contact stated while driving various speeds at night, the headlights failed to provide adequate illumination to drive safely. The contact stated that the failure was more evident on dimly lit streets. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the headlight bulbs needed to be replaced. The vehicle was repaired. The contact stated that the failure was still evident with the side illumination. The manufacturer had been informed of the failure. The failure mileage was approximately 18,000.

4/29/2022

2018 CHEVROLET CRUZE. CONSUMER WRITES IN REGARD TO ISSUE WITH THE PROJECTOR HEADLIGHT.

1/20/2023

TL* THE CONTACT OWNS A 2018 CHEVROLET CRUZE. WHEN THE CONTACT ATTEMPTED TO LOCK THE VEHICLE, SHE WAS STILL ABLE TO LIFT THE TRUNK OF THE VEHICLE. THE VEHICLE WAS TAKEN TO SAPAUGH MOTORS (LOCATED AT 1435 MCNUTT ST, HERCULANEUM, MO 63048, 636-334-9048), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. THE VIN WAS UNKNOWN.

12/20/2019

The tires installed August 2020 were 205/55R16 from GoodYear. They were the All Season Assurance Tires. They had travelled about 10,000 miles since install. On November 26, on I 95 SB near mile marker 3 (near GA state line), tread flew past wife’s window and the TPMS system indicated pressure in the right front tire at 1. This sudden issue could have caused a crash or injury. The vehicle is currently at the shop that installed the tires and is being investigated.

11/27/2021

The contact owns a 2018 Chevrolet Cruze. The contact stated while driving various speeds at night, the headlights failed to provide adequate illumination to drive safely. The contact stated that the failure was more evident on dimly lit streets. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the headlight bulbs needed to be replaced. The vehicle was repaired. The contact stated that the failure was still evident with the side illumination. The manufacturer had been informed of the failure. The failure mileage was approximately 18,000.

4/29/2022

The contact owns a 2018 Chevrolet Cruze. The contact stated while driving approximately 50 MPH, his brake warning light had illuminated. The contact stated that he attempted to depress the brake pedal however, the brakes failed to engage, causing him to use the parking brake to stop the vehicle. The contact stated that he was able to pull off the road into a parking lot to evaluate the vehicle. The contact stated that after exiting the vehicle, he saw brake fluid leaking from the driver’s side rear brake caliber. The contact stated that the vehicle was towed back and remained at the residence. The contact stated that he then contacted the dealer, and manufacturer who advised him that the vehicle would not be covered for the repair. The failure mileage was 51,200.

5/9/2022

The contact owns a 2018 Chevrolet Cruze. The contact stated while driving approximately 50 MPH, his brake warning light had illuminated. The contact stated that he attempted to depress the brake pedal however, the brakes failed to engage, causing him to use the parking brake to stop the vehicle. The contact stated that he was able to pull off the road into a parking lot to evaluate the vehicle. The contact stated that after exiting the vehicle, he saw brake fluid leaking from the driver’s side rear brake caliber. The contact stated that the vehicle was towed back and remained at the residence. The contact stated that he then contacted the dealer, and manufacturer who advised him that the vehicle would not be covered for the repair. The failure mileage was 51,200.

5/9/2022

The contact owns a 2018 Chevrolet Cruze. The contact stated while driving 25-30 MPH, the vehicle felt imbalanced and was shuddering. Additionally, the engine emitted abnormal knocking sounds. The check engine warning light was illuminated. The contact then parked the vehicle a block away from his residence. The contact who is a certified independent mechanic, diagnosed that the fuel injectors had failed. The contact also diagnosed that the fuel injector had melted and fused into the number one cylinder, causing the engine to misfire. The contact replaced the fuel injectors, the spark plugs, the fuel line, the fuel harness, and the vehicle software were flushed. However, the failure reoccurred. Upon further investigation, the contact became aware that the engine inside the vehicle was not the appropriate engine as it was 1.5 liter and its specifications indicated that it was an engine specifically designed for a Chevrolet Malibu while the vehicle was a Chevrolet Cruze. However, the original owner of the vehicle, who was the contact's neighbor, had never replaced the engine. The contact then determined that the failure was associated to NHTSA Campaign Number: 19V642000 (Electrical System, Fuel System, Gasoline, Engine). The contact notified the dealer where the vehicle was originally purchased and informed them that the engine installed was not the appropriate engine. The dealer disregarded the information and informed the contact that he would be responsible for the cost of the repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 12,000.

5/10/2022

I noticed oil drips on ground and was having to add oil. Took to dealership for diagnosis and it was found that my lower oil pan was Croated and leaking. Replaced under warranty but still should not happen on a 3 1/2 year old vehicle with 62300 miles on it that is well taken care of. I used 3 quarts in a matter of 3 weeks driving less that 500 miles. 1 quart was used just waiting for repair.

5/19/2022

Car has been having issues with the powertrain since purchased with 0 miles. The car will start flashing warning sensors but when taken into the dealer/mechanic everything is ok.. Car stopped today in the middle of a busy street and started shaking. Car will shake hard when it is stopped at times. It was taken to 2 different chevrolet dealers who said they forgot to check it

5/4/2023

The contact owns a 2018 Chevrolet Cruze. The contact stated that while making a turn, the vehicle went in another direction. While her son was driving at 2–3 MPH, making a turn, the vehicle went in another direction. The frame was rusted and secured with chicken wire. While her son was driving at 20 MPH and driving up the parking garage, the steering wheel was straight, but the wheel went towards the left, and he crashed into a pole. The vehicle was drivable. The air bags deployed and went to the floorboard. The ABS and stability track control. There were no reported injuries, police reports, or fire. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 105, 000.

2/20/2024

The contact owns a 2018 Chevrolet Cruz. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the ECM. The vehicle was not repaired. After investigating the failure, the contact related the failure to Product Emission Recall 18239. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 99,000.

4/25/2024