2016 Chevrolet Cruze Owner Complaints

CHECK ENGINE LIGHT CAME ON WITH MY 2016 CHEVY CRUZE WITH LESS THAN 1300 MILES ONIT. DEALERSHIP CANT GET ME IN UNTIL LATE NEXT WEEK!!! WHY IS THIS ON ALREADY!!

6/28/2016

VEHICLE PROVED TO BE SPONTANEOUSLY COMBUSTIVE THUS THE CAR BURNED UP IN A FIRE DUE TO ELECTRICAL HARNESS CATCHING FIRE AS STATED FIRE FIRE DEPARTMENT FIRE INSPECTOR. NO SIGNS SHOWED ANY IMMINENT DANGER, THE DRIVER OF THE VEHICLE BARELY ESCAPED BEFORE CAR WENT UP IN FLAMES. THE VEHICLE WAS IN MOTION BEING DRIVEN ON A CITY STREET.

10/18/2016

TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. THE CONTACT STATED THAT WHEN DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE HAD OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80. THE VIN WAS NOT AVAILABLE.

5/24/2016

CAR STOPPED AND WAS COMPLETELY DEAD IN THE MIDDLE OF THE HIGHWAY, HAZARD LIGHTS DIDN'T WORK. ONSTAR DIDN'T WORK, I COULDN'T ROLL WINDOWS DOWN AND COULD NOT UNLOCK DOORS TO GET OUT OF VEHICLE. 10 MINS LATER VEHICLE RESTARTED LIKE NOTHING HAD HAPPENED. AFTER HAVING IT TOWED BACK TO DEALERSHIP SEEING AS CAR WAS LEASED ONLY 14 DAYS PRIOR, THEY STATED THIS WAS A KNOWN RECALL AND THAT BATTERY CABLE WASN'T PROPERLY SECURED. I WAS NEVER MADE AWARE OF THE RECALL EVEN THOUGH GM SAID THEY ISSUED IT ON 5/24/16 AND THIS HAPPENED ON 6/1/16. DEALERSHIP AND GM BOTH REFUSED RESPONSIBILITY STATING IT WAS A KNOWN RECALL WHEN I ASKED TO RETURN THE CAR THAT ALMOST KILLED ME AND OFFERED ABSOLUTELY NO ESCAPE ROUTE. BEWARE THERE IS NO WAY OUT OF THE 2016 CHEVY CRUZE WITHOUT BATTERY POWER; DOORS AUTO LOCK AND "KNOB" RECEDES INTO DOOR AND CANNOT BE MANUALLY OPENED IN ANY WAY.

6/7/2016

2016 CHEVY CRUZE LMTD LTZ, DRVG DOWN HWY MIDDLE OF NO WHERE 5 HOURS FROM HOME 1T 1AM DRVG 70 MPH, TMS SUDDENLY SHOWS RIGHT FRONT PASSENGER TIRE WITH A TIRE PRESSURE OF 12LBS, NEAREST GAS STATION 10 MILES DOWN HWY, AS DRIVE THERE TIRE PRESSURE SLOWLY CREEPS UP TO 25 LBS BUT GOES NO HIGHER. GET TO GAS STATION, TIRE IS NOT DEFLATED, PURCHASE MANUAL TIRE GAUGE SHOWS TIRE PRESSURE AT 32LBS, TMS STILL SHOWING 25LBS EVEN AFTER RESTARTING CAR SEVERAL TIMES. GET BACK ON HWY AFTER DRVG FOR ANOTHER HOUR, TIRE PRESSURE GOES BACK TO 32LBS.

7/11/2016

VEHICLE PROVED TO BE SPONTANEOUSLY COMBUSTIVE THUS THE CAR BURNED UP IN A FIRE DUE TO ELECTRICAL HARNESS CATCHING FIRE AS STATED FIRE FIRE DEPARTMENT FIRE INSPECTOR. NO SIGNS SHOWED ANY IMMINENT DANGER, THE DRIVER OF THE VEHICLE BARELY ESCAPED BEFORE CAR WENT UP IN FLAMES. THE VEHICLE WAS IN MOTION BEING DRIVEN ON A CITY STREET.

10/18/2016

THE THROTTLE STICKS. ITS HAPPENED THREE TIMES NOW

3/7/2016

APPROACHED A CURVE IN ROAD AT APPROXIMATELY 50MPH, TOOK FOOT OFF THE GAS AND ACCELERATOR DID NOT DISENGAGE AND CONTINUED AT FULL SPEED SO FAST COULD NOT NEGOTIATE THE CURVE AND WENT OFF THE CURVE AND CRASHED INTO RAVINE BELOW. THIS OCCURED ONE DAY AFTER THE CAR HAD BEEN SERVICED BY A GM GARAGE ON 1/31/17 ABOUT A COMPLAINT ABOUT THE GAS PEDAL.

2/8/2017

TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE BEGAN TO SHAKE AND SMOKE BEGAN TO COME FROM UNDERNEATH THE HOOD OF THE VEHICLE. THE CONTACT PULLED OVER AND PLACED THE VEHICLE IN PARK HOWEVER, THE VEHICLE BEGAN TO REVERSE ON ITS OWN. THE CONTACT REMOVED THEMSELVES FROM THE VEHICLE AND NOTICED LIQUID COMING FROM UNDERNEATH THE VEHICLE. THE VEHICLE CAME TO A ROLLING STOP AT WHICH POINT THE CONTACT NOTICED SMOKE COMING FROM THE VEHICLE AGAIN. THE CONTACT OPENED THE HOOD AND NOTICED A FIRE COMING FROM THE TRANSMISSION OF THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THE VEHICLE WAS TOWED. THE VEHICLE HAD NOT RECEIVED A DIAGNOSING FOR THE FAILURE AND WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED ANY INJURIES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO ADVISED TO CONTACT THEIR INSURANCE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

5/16/2017

COOLANT RESERVOIR CRACKED, POSSIBLE BLOWN HEAD GASKET, OR BAD WATER PUMP.

12/20/2017

TOOK MY CAR IN TO HAVE RECALL WORK DONE (HIGH MOUNT STOP LAMP FASTENERS LEAK ) CHMSL. AND I HAVE HAD A WATER LEAK EVER SINCE. MY CAR HAS BEEN TO THE DEALERSHIP 3 TIMES IN THE PAST MONTH. EVERY TIME THEY TELL ME ITS SOMETHING DIFFERENT THAT THEY FIX, YET I STILL HAVE A WATER LEAK THAT COULD CAUSE A SHORT IN THE PRINTED CIRCUIT BOARD RESULTING IN AN UNATTENDED FIRE.

3/2/2017

I PURCHASED THE VEHICLE IN MARCH OF 2017 WITH 36,000 MILES ON IT. A FEW DAYS AFTER PURCHASE, I'VE NOTICED THAT THE RADIO WILL RANDOMLY SHUT OFF AND COME RIGHT BACK ON. EVERY TIME THIS HAPPENS I WILL ALSO SEE A MESSAGE APPEAR ON THE DASHBOARD STATING "SERVICE STABILITRAK". I NOTICE IT HAPPENS ONCE IN A WHILE IF I AM DRIVING THROUGH CITY STREETS. WHEN I DROVE THE CAR ON THE HIGHWAY, I REALIZED IT SHUTS OFF AND ON MORE FREQUENTLY. I ALSO NOTICED THAT WHEN MY RADIO FLICKERS OFF, MY LIGHTS AND TURN SIGNALS ALSO SHUT OFF.

5/16/2017

TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 70 MPH, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANUVER AND REQUIRED EXCESSIVE FORCE. THE FAILURE OCCURRED WHILE DRIVING ON A STRAIGHT ROAD FOR AN EXTENDED PERIOD OF TIME AND 55 MPH OR GREATER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE VEHICLE WAS TEST DRIVEN; HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER FAILED TO PERFORM DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,850.

2/25/2016

2016 CRUZE THE STEERING LOCKED AS I WAS MERGING INTO TRAFFIC WITH MY 16 YEAR DAUGHTER ALL ELECTRICAL SYSTEM WAS GOING OFF AND ON. AFTER A COUPLE OF MINUTES STEERING RELEASED AND RADIO SYSTEM CAME BACK ON AND WAS ABLE TO MAKE IT TO THE LOCAL DEALERSHIP. WE PURCHASED THIS CRUZE FOR MY 16 YR DAUGHTER AS HER FIRST CAR BUT FIND IT VERY UNSAFE. THIS PROBLEM IS A SAFETY HAZARD THIS PROBLEM NEEDS TO BE FIXED BEFORE SOMEBODY GETS SERIOUSLY INJURED OR KILLED. CHEVY NEEDS TO LOOK INTO THIS PROBLEM AND GET THIS FIXED. THIS HAPPENED 9/14/16 AND CAR IS STILL AT DEALERSHIP. SERVICE TECH CAN NOT FIGURE OUT WHAT IS WRONG WITH IT. HE WAS NOT EVEN ABLE TO DRIVE IT HIMSELF.

9/19/2016

IN NOVEMBER OF 2015 I WAS SITTING AT A STOP SIGN AND SOMEBODY HIT ME HEAD ON AT APPROXIMATELY 45 TO 50 MPH CAUSING A SUBSTANTIAL AMOUNT OF DAMAGE TO THE FRONT END OF MY CAR COSTING NEARLY A TOTAL OF $9,000. THE AIR BAGS DIDNT DEPLOY RESULTING MINOR INJURIES. ON MARCH 06, 2016 MY VEHICLE WAS INVOLVED IN A HEAD ON COLLISION WITH A DEER AT APPROXIMATELY 65 MPH RESULTING IN $8,100 WORTH OF DAMAGE TO MY VEHICLE. THE AIR BAGS DID NOT DEPLOY AGAIN ONLY THIS TIME NO INJURIES WERE CAUSED. RIGHT AFTER THE ACCIDENT BEFORE THE CAR WAS TOWED FROM THE SCENE THERE WAS A AIRBAG LIGHT ON MY DASHBOARD THAT WAS STAYING ON FOR A COUPLE DAYS THEN WENT AWAY. I CONTACTED GM PERSONALLY AND THEY TOLD ME THAT THERE IS NOTHING THAT THEY CAN DO FOR ME. BOTH THE DEALERSHIP WHERE I PURCHASED THE CAR AND MY INSURANCE COMPANY HAVE STATED THAT BASED ON ALL INFORMATION GIVEN, THEY BELIEVE THAT THE AIRBAGS SHOULD HAVE DEPLOYED AND THAT GIVEN THAT THEY DIDN'T THERE IS A FAULT IN PERFORMANCE.

9/10/2016

MY SON WAS INVOLVED IN A CAR ACCIDENT INVOLVING A 2016 CHEVY CRUZE. AIRBAGS WERE DEPLOYED AS THEY HIT ANOTHER CAR SITTING AT A RED LIGHT. THE VEHICLE MY SON WAS IN WAS TURNING LEFT CAUSING MOST OF THE IMPACT TO THE FRONT PASSENGER SIDE OF THE CAR. HE WAS IN THE PASSENGER SEAT AND WAS THE ONLY ONE INJURED. A LARGE, DEEP, CLEAN CUT ON HIS FOREHEAD WAS HIS BIGGEST INJURY. DOCTOR EXPLAINED THAT IT SEEMS A PIECE OF METAL OR HARD PLASTIC MADE THE CUT. IT WAS CLEAN AND DOWN TO HIS CRANIUM. WE HAVE BEEN UNABLE TO IDENTIFY THE OBJECT THAT CAUSED THIS INJURY AND WE'RE LEAD TO INQUIRE ABOUT COMPONENTS IN THE AIRBAG.

5/1/2017

TL* THE CONTACT OWNED A 2016 CHEVROLET CRUZE. WHILE DRIVING 55 MPH AND ATTEMPTING TO MAKE A TURN, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE BEGAN TO FISHTAIL. THE VEHICLE STRUCK A GUARDRAIL AND COLLIDED WITH A TREE. THE CONTACT ALSO STATED THAT THE GROUND WAS DRY. THE CONTACT HAD TO BE TRANSPORTED BY AMBULANCE TO THE HOSPITAL AND HAD HIP SURGERY AND LACERATIONS TO THE BACK OF THE HEAD, WHICH REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 2,135.

11/18/2016

CAR HAS LESS THAN 17,000 MILES ON IT, AND THE CAR JERKS LIKE A FAILING TRANSMISSION. WHEN DRIVING AND STARTING UP AFTER STOPPING IT JERKS AND HESITATES. BRAKES ARE CONTINUOUSLY BEING BLOWN OUT AS THEY SQUEAL.

1/23/2018

I PURCHASED A NEW 2016 CHEVY CRUZE LIMITED FROM FAIRWAY CHEVROLET ON 4/2/16. AT THE TIME OF PURCHASE I WAS NOT AWARE THAT IT HAD A CENTER HIGH MOUNTED STOP LIGHT FLASHING DEVICE ON IT[THE DEALER CALLED IT A "RED ALERT SYSTEM". I STATED TO DEALERSHIP PERSONNEL THAT PER DOT LAWS THAT I BELIEVE SUCH A DEVICE IS NOT LEGAL. THEY STATED THAT IT WAS LEGAL .I REMOVED THE DEVICE MYSELF AS THEY WERE TO BUSY TO DO IT WITHOUT A LENGTHY DELAY.CAN YOU PLEASE LOOK INTO THIS ISSUE? THE DEALER SERVICE PERSONNEL STATED THAT THEY INSTALL THESE ON ALL THERE NEW VEHICLES AND IF ITS NOT LEGAL PER DOT LAWS THEN I HOPE YOU CAN AND WILL RECTIFY THIS ISSUE. MY NAME IS [XXX] PHONE #[XXX] AND MY EMAIL IS [XXX]. PLEASE LET ME KNOW WHAT YOU CAN DO ABOUT THIS ISSUE IF ANYTHING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

5/11/2016

JUST RECEIVED A RECALL LETTER OF SOME FORM FOR MY 2016 CHEVY CRUZ STATING THAT A FIRE MAY START WHEN THE D.C./D.C. CONVERTER IS POWERED DUE TO A RESISTIVE SHORT OCCURRING DUE TO ELECTRICAL/ LIGHTING PROBLEMS I BELIEVE THE LETTER DESCRIBES IT BETTER THEN I CAN. THE PROBLEM I HAVE IT THE LETTER STATES THAT CHEVROLET WILL PAY FOR A TEMP FIX IF I TAKE IT TO MY DEALERSHIP BEFORE JAN.31ST BUT AFTER THAT ANY PROBLEMS DUE TO THIS MANUFACTURING ERRROR WILL COME OUT OF MY POCKET. I HAVE TWO CHILDREN AND MY WIFE WHO USE THE VEHICLE OBVIOUSLY THIS IS A SERIOUS RISK FOR MY FAMILY THAT NEEDS TO BE PERMANTLY FIXED BY CHEVROLET NOT TEMPORALLY PREVENTED

1/17/2017

TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WITHOUT WARNING, THE VEHICLE HAD AN INTERNAL LEAK THAT SATURATED THE REAR OF THE VEHICLE, THE FLOORING, THE ELECTRONIC COMPONENTS, AND CAUSED VARIOUS SHORTS WITHIN THE VEHICLE. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE'S INNER COMPONENTS WERE DAMAGED DUE TO THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 250.

12/14/2016

TOOK MY CAR IN TO HAVE RECALL WORK DONE (HIGH MOUNT STOP LAMP FASTENERS LEAK ) CHMSL. AND I HAVE HAD A WATER LEAK EVER SINCE. MY CAR HAS BEEN TO THE DEALERSHIP 3 TIMES IN THE PAST MONTH. EVERY TIME THEY TELL ME ITS SOMETHING DIFFERENT THAT THEY FIX, YET I STILL HAVE A WATER LEAK THAT COULD CAUSE A SHORT IN THE PRINTED CIRCUIT BOARD RESULTING IN AN UNATTENDED FIRE.

3/2/2017

THE THROTTLE STICKS. ITS HAPPENED THREE TIMES NOW

3/7/2016

ON TWO OCCASIONS, DURING ACCELERATION, I EXPERIENCE A STUCK THROTTLE CONDITION ON MY 2016 CHEVY CRUISE. ONCE IN EARLY APRIL (REPORTED TO DEALER) ON A CITY STREET AND A SECOND TIME ON MAY 10TH, 2017 ON A FREEWAY ON RAMP. DURING THE FIRST INCIDENT I WAS ABLE HIT THE GAS PEDAL WITH MY FOOT AND IT RELEASED, DURING THE SECOND ACCELERATION INCIDENT, I TRIED TO UNSEAT THE PEDAL WITH MY FOOT TO NO AVAIL, I THEN PUSHED THE SHIFTER TO NEUTRAL AND THE ACCELERATOR DISLODGED. I TOOK THE VEHICLE TO FISHER CHEVROLET ON MAY 10TH AND THEY ROAD TESTED THE CAR AND WERE UNABLE TO "VERIFY THE CONCERN." THE DEALER HAS SINCE CALLED ME AND STATED THAT THEY HAD CONTACTED GM ENGINEERING AND WERE TOLD THIS CONDITION COULD NOT HAVE HAPPENED. IT DID HAPPEN, ON TWO OCCASIONS. IN BOTH CASES I WAS FORTUNATE TO BE IN S SITUATION WHERE NO ONE WAS DIRECTLY IN FRONT OF ME. I'M GREATLY CONCERNED WITH THE VEHICLE'S CONDITION OF SAFETY. A STUCK THROTTLE IS A TERRIFYING AND SERIOUS SAFETY SITUATION. MY WIFE NOW REFUSES TO DRIVE THIS VEHICLE AND GM DENIES THE POSSIBILITY OF IT HAPPENING. "I'M OFFENDED BY THEIR RESPONSE. THEY WANT ME TO RETURN TO DEALERSHIP FOR MORE TESTING. AT THIS POINT, I AM EXTREMELY HESITANT TO BE TOLD "WE FIXED IT". I HAVE LOST ALL CONFIDENCE IN THE SAFETY OF THE CAR. I WANT GM TO BUY IT BACK! IT IS UNSAFE AND I'M HESITANT TO EVEN DRIVE THE VEHICLE... I'M PAYING TO DRIVE AN UNSAFE VEHICLE. YOUR IMMEDIATE ATTENTION TO THIS MATTER IS GREATLY APPRECIATED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

5/12/2017

TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V057000 (SEATS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOTIFIED. PARTS DISTRIBUTION DISCONNECT.

4/7/2017

AFTER I ADJUST MY SEAT BACK SUPPORT AND RELEASE THE LEVER. IT WILL STILL POP BACK LIKE IT WAS NEVER LOCKED IN POSITION AND THE WHOLE SEAT SEEMS LIKE IT LEANS TO THE RIGHT.

6/12/2018

MY SEAT BELT ON THE DRIVER SIDE WILL NOT LATCH. I CAN'T HOOK MY SEAT BELT AND IF I GET IN A ACCIDENT THEN I WILL GET HURT. I NEED THIS TO BE TAKING CARE OF AS SOON AS POSSIBLE.

4/13/2018

IN SEPTEMBER, MY DAUGHTERS 4 SIDE AIRBAGS BLEW OUT WHILE DRIVING. SHE WASN'T IN ANY COLLISION OR ACCIDENT, THEY JUST BLEW OUT AND THE PIECE THAT BLEW OUT ON HER SIDE, HIT HER IN THE HEAD TOO.IN MAY, LESS THAN A WEEK AFTER WE GOT THE CAR, SHE WAS GOING UP AROUND A CURVE, SOMEONE CAME AROUND THAT CURVE ON HER SIDE, HITTING HER DRIVER SIDE MIRROR, CRACKING,AND BREAKING THE GLASS. SHE WAS RAN OFF THE ROAD BY THE OTHER DRIVER, AND SHE DID GO OVER ROCKS, SCRATCHING THE BOTTOM OF THE CAR, WE PUT IT ON A LIFT AND THERE WASN'T ANY DAMAGE, JUST SCRATCHED. AFTER HER AIRBAGS DEPLOYED, I WAS TOLD TO CONTACT GENERAL MOTORS RIGHT AWAY, SO I DID. I TOLD THEM WHAT HAPPENED, AND MADE SURE I TOLD THEM WHAT HAPPENED IN MAY,THE LADY THAT TOOK THE CLAIM, SAID THAT'S FINE, SHE WILL MAKE SURE ALL THAT WAS NOTATED! NOW, FROM THE TIME I CALLED GM, IT TOOK THEM A WEEK TO CONTACT ME, WHICH IS UNACCEPTABLE. I EVEN CALLED BACK IN A COUPLE DAYS DEMANDING SOMEONE CONTACT ME RIGHT AWAY. I WAS TOLD IT WAS A MECHANICAL ISSUE, AND IT NEEDS TO BE DEALT WITH. I WAS TOLD BY A GM DEALERSHIP, THAT IT IS VERY OBVIOUS IT WAS MECHANICAL, FAULTY AIRBAGS. IT TOOK ALMOST 3 WEEKS FROM THE TIME I CALLED GM FOR THEM TO GET IT TO A DEALERSHIP AND GET THEIR INVESTIGATOR OUT TO LOOK AT IT. SHE CAN'T DRIVE THE CAR, THE SEATBELTS DON'T WORK AND AIRBAGS DEPLOYED,SO I REFUSE TO LET HER DRIVE IT. SO FROM THE TIME THE INVESTIGATOR CAME OUT AND LOOKED AT IT, RECORDED HIS FINDINGS, IT WAS ANOTHER 2 WEEKS.MY DAUGHTER CALLED THE LADY AT GM AND THE INVESTIGATOR THAT CONTACTED HER TO GET INFO. I SENT AN EMAIL ASKING WHY IT'S TAKING SO LONG TOO. FINALLY, GM CALLED ME, SAYING THE DECISIONS ARE FINAL AND THEY 'FOUND NO MERIT THAT IT WAS A MECHANICAL ISSUE',AND THEY WON'T BE DOING ANYTHING TO HELP. SHE ALSO TOLD ME NOTHING LIKE THAT HAS EVER HAPPENED BEFORE. I WANT THEM TO TAKE RESPONSIBILITY! THEY ARE USING WHAT HAPPENED IN MAY!

11/27/2020

TAKATA RECAL THE ENGINE SHUTDOWN COMPLETELY WITHOUT A REASON, GAS TANK ALL THE SUDDEN IS EMPTY AND THE WHEELS LOCKED AND SHUTDOWN.

12/10/2018

TL* THE CONTACT OWNED A 2016 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH THEN MAKING A RIGHT TURN, THE FRONT PASSENGER SIDE WHEEL FEEL OFF THE VEHICLE. THE VEHICLE ROLLED OVER THE WHEEL AND THE SIDE AIR BAGS ENGAGED BUT THE FRONT AIR BAGS DID NOT. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOTALED BY THE CONTACT'S INSURANCE COMPANY. THE VEHICLE WAS TOWED TO THE DEALER HENDRICK CHEVROLET SHAWNEE MISSION 8300 SHAWNEE MISSION PKWY, MERRIAM, KS 66202 (913) 225-7967 AND THEY ALONG WITH THE INSURANCE REPRESENTATIVE TOTALED THE VEHICLE. THE FAILURE MILEAGE WAS 28,000.

9/25/2020

THERE IS A DISTINCT "CLUNKING" NOISE COMING FROM THE REAR OF THE VEHICLE WHEN TRAVELING OVER A BUMP, THROUGH A DIP OR ON AN UNEVEN ROAD SURFACE. THE CHEVROLET DEALER HAS CONFIRMED THAT THE PROBLEM IS IN THE REAR SUSPENSION, BUT THAT CHEVROLET DOES NOT HAVE A REPAIR FOR THE PROBLEM. I HAVE DRIVEN FOUR OTHER 2016 CHEVROLET CRUSE VEHICLES WITH SIMILAR MILES AND THEY ALSO HAVE THE PROBLEM. THE CHEVROLET DEALER STATES THAT THEY ALSO HAVE ENCOUNTERED THE PROBLEM IN NUMEROUS 2016 CHEVROLET CRUZE VEHICLES. I AM BEING TOLD TO OPERATE THE VEHICLE WITH THIS KNOWN CONDITION AS CHEVROLET MAY OR MAY NOT DEVELOP A REPAIR FOR THE REAR SUSPENSION PROBLEM.

2/22/2016

TL* THE CONTACT OWNED A 2016 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CHECK POWER STEERING WARNING LIGHT ILLUMINATED. WHEN ATTEMPTING TO STOP THE VEHICLE, THE BRAKES WERE INOPERABLE. AFTER COASTING TO THE SIDE OF THE ROAD, BLACK SMOKE WAS PRESENT COMING FROM THE WINDOW VENTS. WHILE ATTEMPTING TO EXIT THE VEHICLE, THE DOORS WOULD NOT IMMEDIATELY UNLOCK. THE CONTACT WAS ABLE TO EXIT THE VEHICLE AND WITNESSED FLAMES UNDER THE HOOD OF THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 10,000. UPDATED 10/18/16*LJ THE CONSUMER STATED A POLICE REPORT WAS FILED. UPDATED 10/19/16.*JB

7/26/2016

TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. LESS THAN A MONTH AFTER LEASING THE VEHICLE, THE CONTACT BEGAN HAVING ISSUES WITH THE REAR CAMERA. WHILE OPERATING THE VEHICLE, THE CENTER CONSOLE WOULD NOT ILLUMINATE, THE BUTTONS WOULD NOT WORK, AND THE REAR CAMERA WOULD NOT OPERATE WHEN THE VEHICLE WAS IN REVERSE. THE FAILURES OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER AND A RADIO ERROR THAT CONTROLLED THE CONSOLE AND THE SOFTWARE WAS UPDATED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE DIAGNOSIS WAS UNKNOWN. THE VEHICLE WAS TAKEN BACK A THIRD TIME BECAUSE GM RECOMMENDED REPLACING THE RADIO. THE RADIO WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 2,100.

11/28/2016

TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V304000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (SCHUMACHER CHEVROLET OF LIVINGSTON, 606 W MT PLEASANT AVE, LIVINGSTON, NJ 07039, (877) 849-2010) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

6/13/2018

TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V304000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (SCHUMACHER CHEVROLET OF LIVINGSTON, 606 W MT PLEASANT AVE, LIVINGSTON, NJ 07039, (877) 849-2010) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

6/13/2018

[XXX] OF EBARA FLUID HANDLING DIVISION WITH THE SHOP FLOOR'S PERMISSION AND WITHOUT MINE PLACE PLAY EQUIPMENT IN VEHICLE AND PASSED OUT PIECES TO SPY ON ME. TO MY KNOWLEDGE THE COPS HAVE RECOVERED SOME OF THE PIECES. BUT, THE FOLLOWING INDIVUALS OF EBARA INTL CORPORATION STILL HAVE SOME OF THE PIECES THEY REFUSE TO GIVE BACK. [XXX]- HUMAN RESOURCES, [XXX]- HUMAN RESOURCES, AND [XXX] - MARKETING HAVE USED THIS EQUIPMENT TO SPY ON ME AND HARASS ME WHILE DRIVING ON THE FREEWAY BY MAKING THERE VOICES POP UP IN DIFFERENT PARTS OF MY VEHICLE. YOU MAY CONTACT THEM AT [XXX] AND ASK FOR [XXX] FOR FURTHER DETAILS. YOU MAY FIND MY VEHICLE BY THE LICENSE PLATE [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

8/18/2019