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2015 Chevrolet Cruze Owner Complaints

Updated May 30, 20262 Critical Recalls
Ryan Davis
2015 Chevrolet Cruze Owner Complaints

Complaint Summary

The 2015 Chevrolet Cruze has 378 reported complaints.

  • Top issues involve engine and electrical system.

Reliability Score

Reliability Score

7.2/ 10

Based on 378 complaints

Most Frequent Issues

ENGINE

97 25.7%

ELECTRICAL SYSTEM

47 12.4%

UNKNOWN OR OTHER

45 11.9%

POWER TRAIN

37 9.8%

ELECTRONIC STABILITY CONTROL (ESC)

29 7.7%

Quick Insights

  • The top category is ENGINE, accounting for 25.7% of all complaints.

  • Owners have reported issues across 27 distinct vehicle systems.

  • Note: Complaint data reflects owner reports and may not always indicate a verified defect. Compare with Recalls and TSBs for a complete picture.

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Complaint Summary

What owners keep reporting on the 2015 Chevrolet Cruze

The 2015 Chevrolet Cruze has 378 owner complaints in this dataset. ENGINE is the most common complaint category, representing about 26% of the reports shown here.

Most common complaint categories

The top complaint groups for the 2015 Chevrolet Cruze are ENGINE (97), ELECTRICAL SYSTEM (47), UNKNOWN OR OTHER (45).

Are these complaints a serious red flag?

Potentially. 235 complaint reports involve higher-attention systems like brakes, steering, engine, powertrain, fuel, suspension, airbags, or electrical components, which is enough to justify a focused inspection.

What should buyers inspect on a used 2015 Chevrolet Cruze?

Start with the top complaint systems, compare them against the recall report, then inspect service records for evidence that those same areas were already repaired or monitored.

Read the full buyer guideRecall report and remedy notesMaintenance costs and intervals2016 Cruze complaints2014 Cruze complaints2017 Cruze complaints

Detailed Complaint Log

Showing 21 of 21 systems

ENGINE

54 Reports22% of total

Previewing the first 2 complaint summaries.

TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 3 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED ON TWO OTHER OCCASIONS. ALSO, ON ANOTHER OCCASION, THE BRAKE PEDAL FAILED TO STOP THE VEHICLE. THE CONTACT PLACED THE VEHICLE INTO REVERSE AND THE BRAKE PEDAL RESPONDED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 190.

2/26/2015

CRUZE HAS COOLANT ODOR OUTSIDE CAR AND HAS LOSS OF COOLANT AT EVERY OIL CHANGE. DEALER DOES NOT WRITE THIS DOWN ON SERVICE RECORDS. THIS IS SIMILAR PROBLEM AS 2012 CRUZE ECO I HAD TO TRADE IN BECAUSE GM/DEALER COULD NOT FIX THE PROBLEM OF ANTIFREEZE LOSS. UNDER SOME CONDITIONS COOLANT TEMPERATURE GETS UP TO 236 DEG F BEFORE RADIATOR FAN COMES ON AND THIS GETS WORSE IN WINTER. THIS HIGH TEMPERATURE SEEMS TO ALIGN WITH PROBLEM BUT THE ANALOG GAUGE STOPS AT ABOUT 3/8 AND WILL NOT GO FURTHER EVEN WHEN DIGITAL TEMPERATURE REGISTERS 190DEG F OR 240 DEG F. ( THEY SAID GAUGE IS DESIGNED THIS WAY) GM AND DEALER SAY SYSTEM IS WORKING AS DESIGNED BUT HAVEN'T EXPLAINED FAN OPERATION OR WHY TEMPERATURE GETS TO 236 DEG F WHEN NORMAL TEMPERATURE IS 221 DEG F. THEY CANNOT EXPLAIN ODOR OR LOSS OF COOLANT. THIS COULD BE PROBLEM IN ANY CHEVY CRUZE ECO AND IF DRIVER DOES NOT WATCH COOLANT LEVEL THE CAR COULD OVERHEAT.

1/11/2016

52 more complaints are available in this category.

ELECTRICAL SYSTEM

37 Reports15% of total

Previewing the first 2 complaint summaries.

TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 3 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED ON TWO OTHER OCCASIONS. ALSO, ON ANOTHER OCCASION, THE BRAKE PEDAL FAILED TO STOP THE VEHICLE. THE CONTACT PLACED THE VEHICLE INTO REVERSE AND THE BRAKE PEDAL RESPONDED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 190.

2/26/2015

TL* THE CONTACT RENTED A 2015 CHEVROLET CRUZE. WHILE DRIVING AT APPROXIMATELY 65 MPH, THE CRUISE CONTROL SHUT OFF WITHOUT WARNING WHEN PASSING A PROMPTED WIRELESS HOT SPOT ZONE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE RENTAL AGENCY WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,950. THE VIN WAS NOT AVAILABLE.

8/21/2015

35 more complaints are available in this category.

UNKNOWN OR OTHER

28 Reports11% of total

Previewing the first 2 complaint summaries.

MY WIFE WAS DRIVING THE NEW CRUZE THROUGH CLEVELAND OHIO ON MAY 19, 2015. WE WERE USING THE NAVIGATION SYSTEM BECAUSE WE WERE UNFAMILIAR WITH THE ROADS AND AREA. WHILE IN HEAVY TRAFFIC THE NAVIGATION SYSTEM STARTED TO TELL HER TO TURN LEFT AND RIGHT IN ERROR BECAUSE IT WAS SHOWING US ABOUT A HUNDRED FEET OFF THE HIGHWAY ON SMALL SERVICE ROADS. IT WAS INCORRECTLY TRYING TO ROUTE US BACK TO WHERE WE WERE ALREADY. THIS WAS CONFUSING FOR HER AND CAUSED HER TO SLOW DOWN IN TRAFFIC AND BECOME DISTRACTED CAUSING A SAFETY HAZARD AS SHE HAD TO IGNORE DIRECTIONS FROM THE SCREEN POPPING UP AND THE SPEAKER AND TRY TO FIGURE OUT WHERE TO GO. THIS PROBLEM HAS OCCURED SEVERAL TIMES WHEN USING THE NAVIGATION SYSTEM. WE TOOK THE CAR TO GM DEALERSHIP AND THEY GAVE US A DOCUMENT FROM GM #PIC6057A DATED APRIL 27, 2015. THIS SAYS THIS PROBLEM IS COMMON WITH 2015 BUICK ENCORE AND VERANO, 2015 CHEVY CAMARO, CRUZE, EQUINOX, MALIBU, SS AND VOLT AND FINALLY THE 2015 GMC TERRAIN WITH THE NAVI. IT SAYS THE NAVI CAN BE OFF BY 20-50 METERS. IT FINALLY SAYS THIS IS THE NORMAL OPERATING CHARACTERISTIC OF THE VEHICLE AND WILL NOT IMPACT PERFORMANCE. I BELIEVE THIS IS NOT NORMAL AND COULD CAUSE AN ACCIDENT WHEN DRIVERS ARE IN TRAFFIC AND LISTENING TO THE NAVI THAT IS CONFUSED BY READING THE WRONG LOCATION. THIS ERROR/PROBLEM SHOULD NOT BE CONSIDERED NORMAL OPERATING CONDITION AND ONLY SHARED WITH DEALERS FOR CUSTOMERS THAT COMPLAIN. THIS SHOULD BE SHARED WITH OWNERS AND THE AFFECTED VEHICLES SHOULD BE RECALLED FOR A FIX BEFORE THE PROBLEM CAUSES AN ACCIDENT OR INJURY.

6/2/2015

THIS COMPLAINT IS REGARDING 3 ISSUES SINCE MY VEHICLE PURCHASE MID APRIL OF THIS YEAR. THE VEHICLES MILEAGE AT PURCHASE WAS 7 MILES AND CURRENTLY HAS APPROX. 6100 MILES ON ODOMETER. THE 3 ISSUES ARE: #1) REGULARLY WHILE DRIVING MY VEHICLE AT APPROX. 45-50 MPH THERE IS A STEADY HUMMING NOISE COMING FROM THE ENGINE COMPARTMENT ON THE DRIVERS SIDE THAT LAST ABOUT 30-45 SECONDS. #2) ALSO WHILE DRIVING MY VEHICLE IN TRAFFIC AND COASTING WITHOUT PRESSING GAS OR BRAKE GOING APPROX. 5-10MPH THE ENGINE WILL SHUTTER AND CAUSE THE CAR TO SHAKE. THE ENGINE FEELS LIKE ITS GOING TO STALL BUT I ALWAYS PRESS THE GAS PETAL SO IT CONTINUES DRIVING WITHOUT STALLING SINCE I'M ALWAYS ON THE FREEWAY WHEN IT OCCURS #3) INVOLVES THE SAME OR SIMILAR DRIVING ENVIRONMENT AS ISSUE #2. THIS ISSUE OCCURS WHILE COASTING AT VARIOUS SPEEDS UNLIKE ISSUE #2 WHERE THE CAUSE FEELS LIKE IT COULD BE THE ENGINE THIS IS MORE LIKE THE TRANSMISSION SLIPPING INTO DIFFERENT GEARS MOSTLY DOWNSHIFTING SINCE THE CAR SUDDENLY JERKS BACK AS THOUGH YOU SLAMMED ON YOUR BRAKES FOR A SECOND AND IT REGULARLY HAPPENS ONLY WHILE CAR IS COASTING AT VARIOUS SPEEDS WHICH I'M REGULARLY DOING SINCE I DRIVE DOWN THE CAJON PASS SITTING IN TRAFFIC EVERY DAY, WHILE COASTING IT HAPPENS ALMOST EVERY 90-120 SECONDS. ON 7/21 I CONTACTED MY DEALERSHIP AND RECEIVED A APPOINTMENT FOR 7/22 SINCE THESE ISSUES COULD CAUSE SOMETHING VERY SERIOUS TO HAPPEN TO MY WIFE OR MYSELF. THOUGH I HAVE NOT HAD MY CAR LOOKED AT BY MY DEALERSHIP YET, I STILL WANTED TO MAKE THIS REPORT TO INSURE THAT OTHER OWNERS ARE AWARE OF THE ISSUE I'M FACING, AND THIS HOPEFULLY GETS INVESTIGATED THOROUGHLY (BY A THIRD PARTY) BEFORE SOMEONE GETS SERIOUSLY INJURED IN A ACCIDENT.

7/22/2015

26 more complaints are available in this category.

ELECTRONIC STABILITY CONTROL (ESC)

26 Reports10% of total

Previewing the first 2 complaint summaries.

CAR IS IN FOR SERVICE FOR 3RD TIME -- INTERMITTENT ELECTRICAL PROBLEM CAUSING LOSS OF TRANSMISSION (I.E. REVS THEN DROPS IN AND OUT OF GEAR); DRIVER DISPLAY WARNINGS INCLUDE SERVICE STABILITRAK, SERVICE POWER STEERING, SERVICE TRANSMISSION. POWER DOOR LOCKS ALSO OPERATE ON THEIR OWN. INSTRUMENT CLUSTER GAUGES WILL DROP TOWARDS THEIR OFF POSITION, THEN RESUME NORMAL POSITION DURING THESE EVENTS. IF THE CAR IS SHUT OFF, SOMETIMES A "NO START" CONDITION WILL OCCUR WHEN THE KEY IS TURNED TO THE START POSITION, GAUGES WILL OPERATE NORMAL EVEN WITH NO START CONDITION. AFTER RAPIDLY CYCLING THE KEY OFF/ON/START POSITION FOR SOMETIMES UP TO 30 TIMES, CAR HAS ALWAYS EVENTUALLY STARTED. SOMETIMES CONDITION HAS CLEARED, OTHER TIMES TRANSMISSION IS STUCK IN A GEAR (3RD FOR PREVIOUS DEALERSHIP VISIT, 4TH FOR CURRENT VISIT) BUT NOT IN A LIMP HOME MODE AS FULL ENGINE POWER IS AVAILABLE. MANUAL SHIFTING IS NOT PERMITTED, "SHIFT DENIED" APPEARING ON THE DRIVER DISPLAY. VERY CONCERNED ABOUT SAFETY AS DEALERSHIP CANNOT GUARANTEE THAT TRANSMISSION WILL NOT DROP INTO LOWER GEAR AT HIGHWAY SPEEDS. IF THE TRANSMISSION WERE TO SUDDENLY DROP INTO 3RD AT 75 MPH WITH NO APPLICATION OF THE BRAKES, THE CAR BEHIND ME MAY NOT BE ABLE TO REACT TO THE SUDDEN DROP IN MY VEHICLE'S SPEED. CONDITION HAS HAPPENED WHEN VEHICLE AND COMPONENTS ARE HOT, SUCH AS AFTER HIGHWAY/CITY DRIVING FOR 2 HOURS.

3/12/2016

WHILE AT A STOP LIGHT, THE CAR STARTED JERKING BACK AND FORTH. TRACTION CONTROL WARNING CAME ON. TOOK TO DEALERSHIP THEY CHANGED OUT BATTERY. NEXT DAY, THE SAME THING HAPPENS; WHILE STOPPED WITH FOOT ON THE BRAKE THE CAR STARTED JERKING BACK AND FORTH. THIS TIME NO TRACTION CONTROL WARNING.

11/29/2016

24 more complaints are available in this category.

POWER TRAIN

25 Reports10% of total

Previewing the first 2 complaint summaries.

THIS COMPLAINT IS REGARDING 3 ISSUES SINCE MY VEHICLE PURCHASE MID APRIL OF THIS YEAR. THE VEHICLES MILEAGE AT PURCHASE WAS 7 MILES AND CURRENTLY HAS APPROX. 6100 MILES ON ODOMETER. THE 3 ISSUES ARE: #1) REGULARLY WHILE DRIVING MY VEHICLE AT APPROX. 45-50 MPH THERE IS A STEADY HUMMING NOISE COMING FROM THE ENGINE COMPARTMENT ON THE DRIVERS SIDE THAT LAST ABOUT 30-45 SECONDS. #2) ALSO WHILE DRIVING MY VEHICLE IN TRAFFIC AND COASTING WITHOUT PRESSING GAS OR BRAKE GOING APPROX. 5-10MPH THE ENGINE WILL SHUTTER AND CAUSE THE CAR TO SHAKE. THE ENGINE FEELS LIKE ITS GOING TO STALL BUT I ALWAYS PRESS THE GAS PETAL SO IT CONTINUES DRIVING WITHOUT STALLING SINCE I'M ALWAYS ON THE FREEWAY WHEN IT OCCURS #3) INVOLVES THE SAME OR SIMILAR DRIVING ENVIRONMENT AS ISSUE #2. THIS ISSUE OCCURS WHILE COASTING AT VARIOUS SPEEDS UNLIKE ISSUE #2 WHERE THE CAUSE FEELS LIKE IT COULD BE THE ENGINE THIS IS MORE LIKE THE TRANSMISSION SLIPPING INTO DIFFERENT GEARS MOSTLY DOWNSHIFTING SINCE THE CAR SUDDENLY JERKS BACK AS THOUGH YOU SLAMMED ON YOUR BRAKES FOR A SECOND AND IT REGULARLY HAPPENS ONLY WHILE CAR IS COASTING AT VARIOUS SPEEDS WHICH I'M REGULARLY DOING SINCE I DRIVE DOWN THE CAJON PASS SITTING IN TRAFFIC EVERY DAY, WHILE COASTING IT HAPPENS ALMOST EVERY 90-120 SECONDS. ON 7/21 I CONTACTED MY DEALERSHIP AND RECEIVED A APPOINTMENT FOR 7/22 SINCE THESE ISSUES COULD CAUSE SOMETHING VERY SERIOUS TO HAPPEN TO MY WIFE OR MYSELF. THOUGH I HAVE NOT HAD MY CAR LOOKED AT BY MY DEALERSHIP YET, I STILL WANTED TO MAKE THIS REPORT TO INSURE THAT OTHER OWNERS ARE AWARE OF THE ISSUE I'M FACING, AND THIS HOPEFULLY GETS INVESTIGATED THOROUGHLY (BY A THIRD PARTY) BEFORE SOMEONE GETS SERIOUSLY INJURED IN A ACCIDENT.

7/22/2015

ON 7/1/15, I WAS MOVING FORWARD AT ABOUT 5 MPH, WITH MY FOOT ON THE BRAKE, LOOKING FOR A PARKING SPOT IN A PARKING LOT. THE ENGINE SPEED SUDDENLY INCREASED AND THEN RETURNED TO A NORMAL LEVEL AFTER A FEW SECONDS. A SIMILAR INCIDENT HAPPENED ON 8/8 WHILE I WAS MANEUVERING INTO A PARKING SPOT TO PARALLEL PARK. WITH MY FOOT ON THE BRAKE, THE ENGINE SPEED INCREASED FOR ABOUT 5 SECONDS. THE SPEED RETURNED TO NORMAL AFTER I PUT THE CAR IN PARK. THE CHEVY DEALER EXAMINED THE CAR ON 8/11, BUT COULDN'T DUPLICATE THE PROBLEM. THEY SAID THERE WERE NO CODES OR BULLETINS REGARDING THIS PROBLEM. THEREFORE, THEY SAID THERE WAS NOTHING THEY COULD DO FOR ME.

8/11/2015

23 more complaints are available in this category.

STEERING

18 Reports7% of total

Previewing the first 2 complaint summaries.

THIS COMPLAINT IS REGARDING 3 ISSUES SINCE MY VEHICLE PURCHASE MID APRIL OF THIS YEAR. THE VEHICLES MILEAGE AT PURCHASE WAS 7 MILES AND CURRENTLY HAS APPROX. 6100 MILES ON ODOMETER. THE 3 ISSUES ARE: #1) REGULARLY WHILE DRIVING MY VEHICLE AT APPROX. 45-50 MPH THERE IS A STEADY HUMMING NOISE COMING FROM THE ENGINE COMPARTMENT ON THE DRIVERS SIDE THAT LAST ABOUT 30-45 SECONDS. #2) ALSO WHILE DRIVING MY VEHICLE IN TRAFFIC AND COASTING WITHOUT PRESSING GAS OR BRAKE GOING APPROX. 5-10MPH THE ENGINE WILL SHUTTER AND CAUSE THE CAR TO SHAKE. THE ENGINE FEELS LIKE ITS GOING TO STALL BUT I ALWAYS PRESS THE GAS PETAL SO IT CONTINUES DRIVING WITHOUT STALLING SINCE I'M ALWAYS ON THE FREEWAY WHEN IT OCCURS #3) INVOLVES THE SAME OR SIMILAR DRIVING ENVIRONMENT AS ISSUE #2. THIS ISSUE OCCURS WHILE COASTING AT VARIOUS SPEEDS UNLIKE ISSUE #2 WHERE THE CAUSE FEELS LIKE IT COULD BE THE ENGINE THIS IS MORE LIKE THE TRANSMISSION SLIPPING INTO DIFFERENT GEARS MOSTLY DOWNSHIFTING SINCE THE CAR SUDDENLY JERKS BACK AS THOUGH YOU SLAMMED ON YOUR BRAKES FOR A SECOND AND IT REGULARLY HAPPENS ONLY WHILE CAR IS COASTING AT VARIOUS SPEEDS WHICH I'M REGULARLY DOING SINCE I DRIVE DOWN THE CAJON PASS SITTING IN TRAFFIC EVERY DAY, WHILE COASTING IT HAPPENS ALMOST EVERY 90-120 SECONDS. ON 7/21 I CONTACTED MY DEALERSHIP AND RECEIVED A APPOINTMENT FOR 7/22 SINCE THESE ISSUES COULD CAUSE SOMETHING VERY SERIOUS TO HAPPEN TO MY WIFE OR MYSELF. THOUGH I HAVE NOT HAD MY CAR LOOKED AT BY MY DEALERSHIP YET, I STILL WANTED TO MAKE THIS REPORT TO INSURE THAT OTHER OWNERS ARE AWARE OF THE ISSUE I'M FACING, AND THIS HOPEFULLY GETS INVESTIGATED THOROUGHLY (BY A THIRD PARTY) BEFORE SOMEONE GETS SERIOUSLY INJURED IN A ACCIDENT.

7/22/2015

CRUZE ECO STEERING STICKS WHEN DRIVING DOWN HIGHWAY AFTER A FEW SECONDS OF NO INPUT. THEN WHEN YOU TURN IT STICKS AND THEN JERKS A BIT WHEN IT FREES UP. THIS COULD BE A SAFETY ISSUE WHEN ROADS ARE ICY OR IF THIS GETS WORSE. I AM CURRENTLY TRYING TO GET INFORMATION OR REPAIR FROM DEALER.

1/11/2016

16 more complaints are available in this category.

SERVICE BRAKES

15 Reports6% of total

Previewing the first 2 complaint summaries.

AROUND NOVEMBER 29, 2014 I WAS DRIVING THE 2015 CHEVY CRUZ WHILE OUT OF TOWN DRIVING ON THE HIGHWAY GOING AROUND 55 MILES I WAS PULLED OVER BY A POLICE REPORTING THAT I WAS DRIVING 75 MILES, BUT WHEN I SLIGHTLY HIT MY BRAKES TO SLOW DOWN THE CAR DIDN'T CHANGE ITS SPEED. BASED ON THE POLICE'S REPORT OF THE SPEED HE REPORTED ME GOING THE ODOMETER READING IS WRONG OR SET TOO HIGH IN THIS VEHICLE AND WILL CAUSE ACCIDENTS IF NOT FIXED. IT APPEARS THAT THE DIGITAL ODOMETER IS WRONG IN THIS MODEL AND NEEDS TO BE FIXED TO INCLUDE THE BREAKS STALLING, AND ODOMETER READING REPORTING THE WRONG SPEED, PLEASE SEND ME REPORT VIA EMAIL. *TR

1/19/2015

TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 3 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED ON TWO OTHER OCCASIONS. ALSO, ON ANOTHER OCCASION, THE BRAKE PEDAL FAILED TO STOP THE VEHICLE. THE CONTACT PLACED THE VEHICLE INTO REVERSE AND THE BRAKE PEDAL RESPONDED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 190.

2/26/2015

13 more complaints are available in this category.

AIR BAGS

12 Reports5% of total

Previewing the first 2 complaint summaries.

DRIVING FROM SKI AREA IN LINE OF CARS AT 15MPH WHEN CARS AHEAD STARTED TO STOP. HAD "SNOWFLAKE" BUTTON PUSHED. BRAKES APPEARED NOT TO ENGAGE, PROGRESSIVELY PUSHED ON BRAKE HARDER BUT NO EFFECT, FORTUNATELY BY THE TIME OF IMPACT CAR HAD SLOWED TO 5MPH AND AIRBAGS DID NOT DEPLOY. DAMAGE TO FRONT GRILLE. TURNING OFF "SNOWFLAKE" (ABS) RETURNED BRAKING TO NORMAL. *TR

4/17/2015

I WAS REAR ENDED ON THE FREEWAY AT A VERY HIGH RATE OF SPEED. I WAS TRAVELING AT 65-70 MPH... THE CAR THAT HIT ME WAS APPROXIMATELY TRAVELING 85-90.. THE IMPACT SENT ME ACROSS THE 2 AND 1 LANE IN TRAFFIC.. NO AIR BAGS DEPLOYED ANYWHERE IN THE VEHICLE. HOWEVER SMOKE FROM THE BAG FILLED THE PASSENGER SPACE AND THE DASH INDICATOR LIGHTS , DISPLAY A DEPLOYMENT HAD TAKEN PLACE. AGAIN NO BAGS DEPLOYED.

6/7/2017

10 more complaints are available in this category.

FUEL/PROPULSION SYSTEM

10 Reports4% of total

Previewing the first 2 complaint summaries.

I PURCHASED THIS 2015 CRUZ WITH 18,000 MILES ON THE VEHICLE FROM LEE JOHNSON CHEVROLET IN KIRKLAND, WA. IT HAS BEEN BACK TO THE MECHANIC 3 SEPARATE TIMES WITH A COMPLAINT THAT THIS VEHICLE EXCELERATES SPORADICALLY AND WITHOUT NOTICE. THERE IS NO FAULT CODES THAT COME UP. THE MECHANICS DRIVE IT BUT THIS DOES'NT HAPPEN TO HIM, THEREFORE THEY STATE THAT THIS IS NOT A PROBLEM. I FEEL TOTALLY UNSAFE WHEN THIS HAPPENS AND I'M AFRAID TO DRIVE THIS CAR. ( I DRIVE WITH ONE HAND ON THE GEARSHIFT IN CASE THIS HAPPENS SO I CAN PUT IT IN NEUTRAL IMMEDIATELY. I WANT THIS COMPLAINT TO GO ON RECORD THAT I HAVE FILED THIS CLAIM AS WELL AS WORKED WITH THE MECHANICS ON 3 DIFFERENT OCCASIONS AND FEEL AS IF I HAVE NO RECOURSE FOR WHAT I CONSIDER A SERIOUS PROBLEM

11/8/2016

TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE PULLING INTO THE DRIVEWAY, STRONG FUMES EMITTED INSIDE THE VEHICLE AND WITHIN THE AIR VENTS. THE CONTACT TURNED OFF THE AIR CONDITIONER AND THE ENGINE OVERHEATING WARNING INDICATOR ILLUMINATED, AND SMOKE ENTERED THE VEHICLE. THE CONTACT WAS ABLE TO TURN OFF THE VEHICLE AND SHE AND A CHILD PASSENGER EXITED THE VEHICLE. THE DEALER (GORDON CHEVROLET, 6301 E ROOSEVELT BLVD, PHILADELPHIA, PA 19149, (215) 537-2377) WAS NOTIFIED OF THE FAILURE AND ASKED THE CONTACT TO HAVE ROADSIDE ASSISTANCE TOW THE VEHICLE TO THEM FOR DIAGNOSTIC TESINT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,148.

8/9/2017

8 more complaints are available in this category.

VEHICLE SPEED CONTROL

6 Reports2% of total

Previewing the first 2 complaint summaries.

AROUND NOVEMBER 29, 2014 I WAS DRIVING THE 2015 CHEVY CRUZ WHILE OUT OF TOWN DRIVING ON THE HIGHWAY GOING AROUND 55 MILES I WAS PULLED OVER BY A POLICE REPORTING THAT I WAS DRIVING 75 MILES, BUT WHEN I SLIGHTLY HIT MY BRAKES TO SLOW DOWN THE CAR DIDN'T CHANGE ITS SPEED. BASED ON THE POLICE'S REPORT OF THE SPEED HE REPORTED ME GOING THE ODOMETER READING IS WRONG OR SET TOO HIGH IN THIS VEHICLE AND WILL CAUSE ACCIDENTS IF NOT FIXED. IT APPEARS THAT THE DIGITAL ODOMETER IS WRONG IN THIS MODEL AND NEEDS TO BE FIXED TO INCLUDE THE BREAKS STALLING, AND ODOMETER READING REPORTING THE WRONG SPEED, PLEASE SEND ME REPORT VIA EMAIL. *TR

1/19/2015

CAR ROLL BAK WHEN IN SLOW TRAFFIC, ROLL BACK ON SMALL INCLINATION; STALLS FREQUENTLY IN TRAFFIC

8/26/2015

4 more complaints are available in this category.

STRUCTURE:BODY

3 Reports1% of total

Previewing the first 2 complaint summaries.

MAJOR FRONT AND SIDE IMPACT--NO AIRBAG DEPLOYMENT. ENTERED INTERSECTION PROPERLY AND ANOTHER DRIVER RAN THROUGH RED LIGHT AND HIT THE CAR IN RIGHT FRONT, CRACKING THE WINDSHIELD, AND SPINNING THE CAR AROUND AND HITTING THE RIGHT REAR SIDE, BREAKING THE RIGHT REAR WHEEL OFF AND RESTING ON IT SIDEWAYS. RIGHT FRONT PASSENGER RECEIVED MILD CONCUSSION FROM HITTING HEAD ON RIGHT DOOR GLASS. DRIVER AND PASSENGER HAVE BRUISES. BOTH HAD SEAT AND SHOULDER BELTS ON.

9/15/2017

I WAS EXPERIENCING TROUBLE WITH ACCELERATING AND I PULLED OVER AND THE ENGINE BURST INTO FLAME AND TOTALED MY CAR. CALLED 911 AND THE FIRE DEPARTMENT PUT INT OUT.

10/20/2017

1 more complaint is available in this category.

VISIBILITY/WIPER

3 Reports1% of total

Previewing the first 2 complaint summaries.

HEAVY RAIN LAST 2 DAYS.. TURNED ON WIPERS AND THE DRIVER SIDE WIPER FAILED TO COMPLETE ITS COURSE, CAUSING THE PASSENGER SIDE WIPE TO "RUN OVER" THE DRIVER SIDE ONE. THE PASSENGER SIDE WIPER THEN BECAME ENTANGLED WITH THE "STUCK" DRIVER SIDE WIPER AND ACTUALLY CAUSED IT TO FLIP UP AND OVER, THUS RENDERING BOTH WIPERS USELESS AND ME UNABLE TO SEE WHERE I WAS DRIVING DURING A HEAVY RAINY / FOGGY NIGHT! I MANAGED TO PULL INTO A PLAZA SAFELY TO FLIP MY PASSENGER SIDE BACK TO ITS PROPER POSITION. WHEN I CHECKED THE DRIVER SIDE WIPER THE COMPLETE ARM THAT ATTACHED TO THE MOTOR WAS LOOSE AND IT WOULD NOT STAY IN THE CORRECT "STARTING / FINISHING" POSITIONS AND I COULD PUSH/PULL IT UP AND DOWN INTO DIFFERENT POSITIONS BUT AFTER ONE WIPE IT WOULD BOTTOM OUT ON THE BOTTOM OF MY WINDSHIELD/COWL BACK INTO THE INCORRECT POSITION WHERE IT INTERFERES WITH THE PASSENGER SIDE WIPER. THIS IS A VERY SERIOUS SAFETY CONCERN AS I COULD NOT SEE WHERE I WAS GOING AND NOW MY WIPERS ARE USELESS BECAUSE EVEN IF I USE IT FOR A SINGLE WIPE IT GETS ASS TANGLED UP. SEE THE ATTACHED IMAGE OF THE PASSENGER WIPER THAT IS FLIPPED UPSIDE DOWN FROM NORMAL USE DURING HEAVY RAIN! I USED TO INSTALL THESE WIPER ASSEMBLY AT GM AND I KNOW FOR A FACT THAT THIS ONE IS NOT TORQUED TO SPECS BECAUSE I CAN MOVE IT BY HAND! AND THE WIPER BLADES ARE LIKELY EATEN UP NOW TOO FROM CLEANING ON AND OFF THE GLASS, ONTO TO COWL AND OVER TOP EACH OTHER. NOT TO MENTION THE BOLT THAT ATTACHES IT TO THE MOTOR IS LIKELY STRIPPED UP NOW FROM THE FREE SPINNING MOVEMENTS....

1/12/2018

ONE OF THE WINDSHIELD WIPERS STOPPED WORKING. IT MOVES UP A 1/2 INCH THEN MOVES BACK DOWN. WON'T GO ANY HIGHER THAN THAT. HAPPED OUT OF NOWHERE AND THE OTHER WORKS PERFECTLY FINE. IT LOOKS LIKE A BOLT OR SOMETHING IS LOOSE.

3/3/2019

1 more complaint is available in this category.

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

2 Reports1% of total

Previewing the first 2 complaint summaries.

TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. THE CONTACT STATED THAT THE ACCELERATOR PEDAL AND BRAKE PEDAL WERE TOO CLOSE TOGETHER, WHICH CAUSED BOTH OF THEM TO BE DEPRESSED SIMULTANEOUSLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 2,100. ...UPDATED 02/04/16 *BF *CN

10/20/2015

TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL; HOWEVER, THE CONTACT WAS ABLE TO DEPRESS BOTH THE BRAKE AND THE ACCELERATOR PEDALS SIMULTANEOUSLY. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS RAISED HIGH. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS UNABLE TO BE DIAGNOSED OR REPAIRED; HOWEVER, THEY STATED THAT THE VEHICLE FUNCTIONED AS INTENDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 300. UPDATED 12/20/16*LJ

1/12/2016

EXTERIOR LIGHTING

2 Reports1% of total

Previewing the first 2 complaint summaries.

WHILE DRIVING MY 2015 CHEVROLET CRUZE LT THE RADIO SHUT OFF, LIGHTS FLICKERED, SERVICE ENGINE LIGHT CAME ON, AND OTHER WARNING LIGHTS TEMPORARILY FLICKERED ON AND OFF FOR A FEW SECONDS BEFORE RETURNING BACK TO NORMAL. THIS HAPPENS MULTIPLE TIMES DAILY OFTEN INVOLVING THE POWER STEERING. WHILE TURNING THE VEHICLE, THE RADIO WILL SHUT OFF, LIGHTS WILL FLICKER, AND POWER STEERING WILL COMPLETELY SHUT OFF CAUSING THE STEERING WHEEL TO JERK WHILE IN THE TURNING PROCESSES. THE CAR HAS TROUBLE STARTING OFTEN AND SOMETIMES WILL NOT START. THE BATTERY HAS BEEN TESTED AND IS FINE AS WELL AS THE ALTERNATOR. SOMETIMES THE RADIO WILL SHUT OFF AND NOT COME BACK ON UNTIL THE NEXT DAY EVEN AFTER RESTARTING THE VEHICLE. THE LARGEST AND MOST DANGEROUS ISSUE I HAVE HAD WITH MY VEHICLE IS THE STEERING WHEEL LOCKING UP WHILE TURNING. THE VEHICLE WOULDN'T START ON ONE OCCASION OR EVEN ATTEMPT TO START AND THE KEY WAS LOCKED IN THE IGNITION FOR ABOUT 30 MINUTES BEFORE FINALLY THE LIGHTS ALL CAME BACK ON IN THE CAR AND IT STARTED BACK.

9/10/2017

MY DASHBOARD LIGHTS BEGIN FLASHING, THE RADIO TURNS OFF, THE BLINKER SOUND STOPS WORKING, THE ANTILOCK BRAKE SYSTEM, SERVICE TRACTION SYSTEM, SERVICE STABILITRAC AND STEERING VEHICLE MESSAGES FLASH ON THE DASHBOARD. I SAW THIS ISSUE REPORTED IN A GM BULLETIN HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2015/SB-10057574-8899.PDF BUT MY DEALERSHIP SAID MY CAR ISN'T AFFECTED EVEN THOUGH IT IS THAT YEAR, MAKE, AND MODEL AND THE SAME EXACT THINGS ARE HAPPENING. IT HAPPENS WHEN I AM DRIVING, IT STARTED OFF ONCE OR TWICE A TRIP, NOW IT IS CONSTANTLY HAPPENING SO MUCH SO I CANNOT EVEN LISTEN TO MUSIC. IT SEEMS TO HAPPEN MORE OFTEN WHEN I AM IN STOP/GO TRAFFIC.

1/22/2019

SEAT BELTS

2 Reports1% of total

Previewing the first 2 complaint summaries.

MY CAR IS OVERHEATING THERE SEEMS TO BE SOME KIND OF LEAK

10/14/2017

THE DASH SHOW AIR BAG

9/29/2018

WHEELS

2 Reports1% of total

Previewing the first 2 complaint summaries.

I WAS EXPERIENCING TROUBLE WITH ACCELERATING AND I PULLED OVER AND THE ENGINE BURST INTO FLAME AND TOTALED MY CAR. CALLED 911 AND THE FIRE DEPARTMENT PUT INT OUT.

10/20/2017

I WAS DRIVING AND WAS STOPPED AT A STOP LIGHT. WHEN THE LIGHT TURNED GREEN I PROCEEDED TO EXCEL FORWARD. THE CAR WAS ONLY GOING BETWEEN 10-15 MILES PER HOUR WHEN WITHOUT HITTING OR CURBING ANYTHING MY TIRE BLEW. RIGHT AFTER THE TIRE BLEW ALL (6) SIX OF MY AIRBAGS DEPLOYED. WHEN THE AIRBAGS DEPLOYED THE CAR QUICKLY FILLED WITH SMOKE LIKE AIR. THE AIRBAGS CAUSED ME TO NOT BE ABLE TO SEE AND I STEERED THE CAR OFF THE SIDE OF THE ROAD. AT SUCH TIME, ONSTAR CAME ACROSS THE SPEAKERS AND ASKED IF WE WERE IN AN ACCIDENT AND IF WE NEEDED THE POLICE &/OR AN AMBULANCE. WE YELLED TO THE ONSTAR PERSON THAT WE THOUGHT THE CAR WAS ON FIRE BECAUSE OF THE SMOKE LIKE SUBSTANCE AND THAT WE NEEDED THE POLICE THAT WE WERE ON ONLY VEHICLE THAT HAD BEEN IN AN ACCIDENT. I STILL HAVE NO CLUE WHAT TRANSPIRED IN THE EVENT OF THE TIRE BLOWING ESPECIALLY SINCE I DIDN'T HIT ANYTHING OR CURB ANYTHING. AND I STILL DON'T KNOW WHY THE AIRBAGS DEPLOYED WHEN THEY SHOULDN'T HAVE. I AM EDUCATED ON THE REQUIREMENTS OF DEPLOYED AIRBAGS AND NEVER AT SUCH TIME DID I EVER MEET THESE REQUIREMENTS ESPECIALLY FOR ALL (6) SIX OF THE AIRBAGS TO DEPLOY. I NEVER HIT ANYTHING AT A SPEED OF 14 MPH, NOR WAS I TEE BONED FROM BOTH SIDES, NOR DID OUR CAR ROLE OVER. WHICH IS THE MAIN REASONS FOR ALL (6) SIX OF THE AIRBAGS TO DEPLOY. ON ANOTHER NOTE THE AIRBAGS ON THE DRIVERS SIDE, MY SIDE, DEPLOYED WITH SUCH FORCE THAT THE AIRBAGS BROKE MY GLASSES, MY CELL PHONE SCREEN, AND BROKE THE IGNITION KEY OFF IN THE IGNITION. THE AIRBAG THAT PROTECTS THE DRIVERS KNEES LEFT A BRUISE THE SIZE OF A GRAPEFRUIT ON MY LEG. I NEVER SEEMED MEDICAL ATTENTION. AS FOR THE PASSENGER SIDE AIRBAGS, THEY DIDN'T HAVE ANY FORCE BEHIND THEM. THE AIRBAGS NEVER EVEN TOUCHED MY WIFE AT ALL AND SHE DIDN'T HAVE ANY INJURIES AT ALL. THE TIRE IN WHICH WE ARE DISCUSSING IS THE FRONT PASSENGER TIRE.

2/15/2018

SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES

1 Report0% of total

Previewing the first 1 complaint summaries.

TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. THE CONTACT STATED THAT THE ACCELERATOR PEDAL AND BRAKE PEDAL WERE TOO CLOSE TOGETHER, WHICH CAUSED BOTH OF THEM TO BE DEPRESSED SIMULTANEOUSLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 2,100. ...UPDATED 02/04/16 *BF *CN

10/20/2015

SERVICE BRAKES, HYDRAULIC:POWER ASSIST

1 Report0% of total

Previewing the first 1 complaint summaries.

POWER ASSIST FAILED, MAKING STEERING DIFFICULT, HAPPENED DURING LANE CHANGE ON FREEWAY AT 70 MPH, THIS HAPPENED IN CONJUNCTION WITH RANDOM SCREEN LOSS ON INFOTAINMENT SCREEN. ALSO RANDOM ERROR MESSAGES. UPON TAKING CAR TO DEALER, THEY AGREED IT WAS PROBABLY AN ISSUE ADDRESSED UNDER SPECIAL COVERAGE 14311, BUT IT TURNED OUT THAT IT WAS NOT. MY 24 YR OLD DAUGHTER WAS DRIVING , I AM THANKFUL SHE SURVIVED, NO ONE SHOULD EXPERIENCE LOSS OF POWER STEERING, ESPECIALLY ON THE FREEWAY. ODDLY I ENDED UP PAYING OUT OF MY POCKET FOR A NEW BATTERY AND A POS AND A NEG CABLE. IT WOULD APPEAR THAT GM SHOULD ALERT MORE OWNERS OF THIS ISSUE THAN THEY HAVE SO FAR, TO PREVENT FURTHER DEATHS. *TR

12/28/2016

VISIBILITY:SUN/MOON ROOF ASSEMBLY

1 Report0% of total

Previewing the first 1 complaint summaries.

TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE THE VEHICLE WAS PARKED, THE SUN ROOF EXPLODED. THE CONTACT MENTION THAT THE INTERIOR SLIDE WAS CLOSED AND THERE WAS NO GLASS IN THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER, BUT IT COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

5/11/2017

AIR BAGS:SIDE/WINDOW

1 Report0% of total

Previewing the first 1 complaint summaries.

AFTER I HAD STOPPED AT A RED LIGHT, I BEGAN TO START A LEFT TURN, WHEN I WAS IMPACTED BY A DISTRACTED DRIVER ON THE DRIVER'S SIDE. THE OTHER CAR HIT ME DIRECTLY ON THE DRIVER SIDE FRONT PANEL, CRUSHING BOTH DOORS, BENDING THE FRONT AXLE, AND TOTALING MY CAR. AS A RESULT OF THE IMPACT, MY HEAD HIT THE WINDOW, AND CAUSED IT TO SHATTER, GIVING ME A CONCUSSION.

5/22/2018

SUSPENSION

1 Report0% of total

Previewing the first 1 complaint summaries.

CAR OVERHEAT, THE ELECTRIC FAN ASSEMBLY WIRES MELTED AND WAS BURNING, THE FAN CEASED TO WORK, NO WARNING WAS GIVEN. THE VEHICLE WAS IN MOTION ON CITY/TOWNSHIP STREETS. THE HEATER CORE IS LEAKING, SO AFTER REPLACING ALL OTHER COMPONENTS AND A PRESSURIZED TEST, THAT IS THE PROBLEM. THE VEHICLE IS STATIONARY FOR LEAK TO BE SEEN.

6/11/2019

About This Data

Data and Methodology

MethodologyHow we score →

Scores are derived from NHTSA recalls and owner complaints, normalized by vehicle segment averages.

FAQ

What are the most common owner complaints for the 2015 Chevrolet Cruze?

The most reported complaint category for the 2015 Chevrolet Cruze is ENGINE, with 97 owner reports. That is about 26% of all complaints logged here. Other recurring themes include ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER.

Are complaints about the 2015 Chevrolet Cruze a serious warning sign?

Potentially. 235 complaint reports fall into higher-attention systems such as brakes, steering, engine, powertrain, fuel, suspension, airbags, or electrical components. That does not prove every vehicle has a defect, but repeated complaints in those systems justify a more careful pre-purchase inspection.

How should buyers use complaint data for the 2015 Chevrolet Cruze?

Use complaints as an early pattern to investigate, not a standalone verdict. Start with the top complaint categories, compare those themes against the recall report and maintenance guide, then inspect service records for evidence that the same problem areas were already addressed. If the same issue appears repeatedly across complaints and recalls, treat it as a real ownership-risk flag.

Are complaints about the 2015 Chevrolet Cruze severe?

235 complaint reports involve higher-attention systems such as brakes, steering, engine, powertrain, fuel, suspension, airbags, or electrical components, which is enough to justify a focused inspection before purchase.

Complaint list entries are sourced from owner-submitted NHTSA ODI records.

Read complaint summaries

Chevrolet Cruze: How should complaint data influence buying decisions?

Use complaint patterns together with recalls and maintenance guidance to estimate ownership risk and inspection priorities.

Carfocal links complaint data directly to recall and maintenance routes for the same model year.

Return to full vehicle report
Complaint entries
378
Top-topic view
5 grouped topics shown
Primary source
NHTSA ODI owner complaint records

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In this guide

  1. 01Overview
  2. 02Common Problems
  3. 03Owner Complaints
  4. 04Data and Methodology

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