2013 Buick Encore Owner Complaints

LEAVING A STOP SIGN ONTO THREE LANE ROAD GOING DOWN A HILL,WHEN THE CAR HAD NO ACCELERATION, I PUT ON FLASHERS AND COASTED TO CURB,HAD TO CALL WRECKER AND BE TOWED TO DEALER,SAID IT WAS A THROTTLE BODY SENSOR,THAT IS SENSITIVE TO COLD WEATHER,2 DEALERS SAID THE SAME THING. NEW PART WAS ORDERED,BUT I DON'T FEEL SAFE IN OUR COLD WEATHER IF THIS HAPPENS ON HIGHWAY AND IT STOPS I AM SO AFRAID I WILL BE RUN OVER BY TRAFFIC MOVING AT THE SPEED LIMIT AND MY ENCORE JUST STOPS. FEEL MY NEW PART IS NOT THE FIX FOR THIS SAFETY ISSUE, THEY SAY THEY CAN'T SAY IT WON'T HAPPEN AGAIN. ALSO READ SOMEONE IN N.D. WAS HAVING SAME ISSUE. HOPE YOU CAN LOOK INTO THIS. *TR

2/27/2014

CAR RAN GREAT THEN I STOPPED AT A STOP LIGHT. WHEN IT TURNED GREEN THE TRACTION CONTROL AND CHECK ENGINE LIGHT CAME ON. ENGINE POWER REDUCED CAME ACROSS DASH AND THE CAR FAILED TO ACCELERATE, THE CAR, RADIO AND LIGHTS WERE STILL ON. ALMOST CAUSED 3 DIFFERENT ACCIDENTS TRYING TO GET OUT OF TRAFFIC.SCAN CHECK SYSTEM, P2101, PER DOCUMENT ID:[XXX] DIAGNOSIS WAS TO REPLACE THROTTLE BODY AND PERFORM JDLE RELEARN PROCEDURE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

3/3/2014

2013 BUICK ENCORE. CONSUMER WRITES IN REGARDS TO ABS AND ALL WHEEL DRIVE TRANSMISSION SYSTEM ISSUES. *SMD THE CONSUMER STATED THE BRAKES WOULD SQUEAK, RUB AND GRAB. ON THANKSGIVING DAY, WHILE DRIVING DOWN HIS DRIVEWAY, ON SNOWY DAY, THE ABS LOCKED UP AND THE VEHICLE WENT OFF THE ROAD INTO A PLOWED SNOW BANK, IN WHICH THE BUMPER WAS CRACKED. ALSO, AS HE WIFE WAS DRIVING, THE VEHICLE PULLED TO THE RIGHT, AS SHE BRAKED. ON TWO OCCASIONS, THE AWD DRIVE LIGHT ILLUMINATED ON THE DASHBOARD. *JB

3/26/2014

PREMIUM TRIM LEVEL HAS FORWARD COLLISION WARNING. ON AT LEAST SIX OCCASIONS BEGINNING NOVEMBER OF LAST YEAR (2013), THE FORWARD COLLISION WARNING HAS COME ON WITH NO VEHICLE IN FRONT FOR HUNDREDS OF FEET AND HAS DISENGAGED THE CRUISE CONTROL, ESSENTIALLY CAUSING THE VEHICLE TO COAST UNTIL THE ACCELERATOR WAS MANUALLY DEPRESSED. FOUR INCIDENTS OCCURRED WHILE TRAVELING ON THE NEW JERSEY TURNPIKE AT 65 TO 68 MPH; ONE INCIDENT OCCURRED ON A LOCAL ROAD AT 45 MPH; AND ONE INCIDENT OCCURRED ON A LOCAL ROAD TRAVELING AT 35 MPH (POLICE PATROLLED AREA, USE CRUISE TO NOT EXCEED SPEED LIMIT). DURING EACH EPISODE, ROAD CONDITIONS WERE DRY AND CALM (NO DEBRIS FLYING IN FRONT OF THE CAMERA TO TRIGGER THE FEATURE, NOR WINDSHIELD WIPER IN USE). AFTER THE FIRST TWO INCIDENTS, IT WAS BROUGHT UP VERBALLY WITH SERVICE TECH WHEN VEHICLE WAS IN FOR ROUTINE MAINTENANCE, AND MOST RECENTLY LAST MONTH WHEN VEHICLE WAS CHECKED FOR SEAT TRACK SAFETY RECALL. THIS COMPLAINT WAS NOT PUT ON THE SERVICE RECORD EITHER TIME. BOTH TIMES I WAS TOLD THAT SOMETHING MUST HAVE TRIGGERED THE CAMERA. NOTHING WENT ACROSS MY WINDSHIELD TO TRIGGER THIS FEATURE. CRUISE CONTROL DISENGAGING AT HIGHWAY SPEED IS UNSAFE. *TR

10/3/2014

LEAVING A STOP SIGN ONTO THREE LANE ROAD GOING DOWN A HILL,WHEN THE CAR HAD NO ACCELERATION, I PUT ON FLASHERS AND COASTED TO CURB,HAD TO CALL WRECKER AND BE TOWED TO DEALER,SAID IT WAS A THROTTLE BODY SENSOR,THAT IS SENSITIVE TO COLD WEATHER,2 DEALERS SAID THE SAME THING. NEW PART WAS ORDERED,BUT I DON'T FEEL SAFE IN OUR COLD WEATHER IF THIS HAPPENS ON HIGHWAY AND IT STOPS I AM SO AFRAID I WILL BE RUN OVER BY TRAFFIC MOVING AT THE SPEED LIMIT AND MY ENCORE JUST STOPS. FEEL MY NEW PART IS NOT THE FIX FOR THIS SAFETY ISSUE, THEY SAY THEY CAN'T SAY IT WON'T HAPPEN AGAIN. ALSO READ SOMEONE IN N.D. WAS HAVING SAME ISSUE. HOPE YOU CAN LOOK INTO THIS. *TR

2/27/2014

CAR RAN GREAT THEN I STOPPED AT A STOP LIGHT. WHEN IT TURNED GREEN THE TRACTION CONTROL AND CHECK ENGINE LIGHT CAME ON. ENGINE POWER REDUCED CAME ACROSS DASH AND THE CAR FAILED TO ACCELERATE, THE CAR, RADIO AND LIGHTS WERE STILL ON. ALMOST CAUSED 3 DIFFERENT ACCIDENTS TRYING TO GET OUT OF TRAFFIC.SCAN CHECK SYSTEM, P2101, PER DOCUMENT ID:[XXX] DIAGNOSIS WAS TO REPLACE THROTTLE BODY AND PERFORM JDLE RELEARN PROCEDURE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

3/3/2014

CAR RAN GREAT THEN I STOPPED AT A STOP LIGHT. WHEN IT TURNED GREEN THE TRACTION CONTROL AND CHECK ENGINE LIGHT CAME ON. ENGINE POWER REDUCED CAME ACROSS DASH AND THE CAR FAILED TO ACCELERATE, THE CAR, RADIO AND LIGHTS WERE STILL ON. ALMOST CAUSED 3 DIFFERENT ACCIDENTS TRYING TO GET OUT OF TRAFFIC.SCAN CHECK SYSTEM, P2101, PER DOCUMENT ID:[XXX] DIAGNOSIS WAS TO REPLACE THROTTLE BODY AND PERFORM JDLE RELEARN PROCEDURE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

3/3/2014

I WAS DRIVING A BUICK ENCORE, RENTAL CAR, AND AFTER USING THE WIPERS, MY HAND TOUCHED THE IGNITION KEY (BARELY TOUCHED IT) AND THE ENGINE TURNED OFF LEAVING ME WITH NO POWER STEERING OR POWER BRAKES. I MANAGED TO GET TO THE SIDE OF THE ROAD AND PUT IT INTO PARK TO RESTART THE CAR. I RETURNED IT TO THE RENTAL PLACE RIGHT AWAY AND REPORTED THE PROBLEM TO THEM. *TR

4/1/2014

IN A LINE OF TRAFFIC GETTING READY TO MAKE A LEFT TURN AND WITHOUT WARNING, THE ENGINE RACED CAUSING THE CAR TO ACCELERATE AND SLAM INTO THE REAR OF ANOTHER CAR CAUSING OVER $5K WORTH OF DAMAGE TO THE ENCORE. THE AIR BAGS DID NOT GO OFF. THE IMPACT WAS SO INTENSE THAT THE REAR GLOVE BOX OPENED TOSSING THE CONTENTS OUT INTO THE TRUNK. *TR

10/9/2014

PURCHASED A USED 2013 BUICK ENCORE WITH 21,115 MILES. AFTER TWO (2) MONTHS THE PASSENGER AIRBAG LIGHT STARTING SHOWING OFF WHEN MY WIFE WAS SEATED IN THE CAR, SHE WEIGHS 110 LBS. IT WOULD COME ON THEN GO OFF OR NOT COME ON AT ALL. TOOK CAR TO NEARBY DEALERSHIP, THEY STATED "NO PROBLEM, WE CAN ADJUST THE SENSOR ALL THE WAY DOWN TO 85 LBS." ABOUT HALF WAY HOME THE PASSENGER AIRBAG OFF LIGHT CAME BACK ON. AFTER SIX (6) TRIPS BACK TO THE DEALERSHIP, WHICH INCLUDED REPLACING THE SEAT SENSOR AND THE PASSENGER PRESENCE MODULE, THE ASSISTANT SERVICE MANAGER HOOKED UP A COMPUTER TO THE CAR WITH MY WIFE IN THE SEAT AND THE AIRBAG LIGHT OFF. HE SAID THE COMPUTER WAS SHOWING THE SEAT OCCUPIED BUT THE AIRBAG DISABLED. HE THEN STATED HE WOULD HAVE TO KEEP THE CAR AND TALK TO THE ENGINEERS AT DETROIT. THE NEXT DAY I RECEIVED A CALL FROM THE SERVICE DEPT. SAYING MY WIFE WOULD HAVE TO WEIGH 125 LBS BEFORE THE AIRBAG SENSOR WOULD ACTIVATE AND IT WAS NORMAL FOR THE AIRBAG TO BE OFF AND THAT IT WOULD ACTUALLY BE BETTER FOR MY WIFE IF IT THE AIRBAG DIDN'T WORK. I FIND THIS TOTALLY UNACCEPTABLE.

8/31/2016

TL* THE CONTACT OWNS A 2013 BUICK ENCORE. THE CONTACT STATED WHILE ACCELERATING FROM A COMPLETE STOP, THERE WAS AN EXCESSIVE REDUCTION IN THE ENGINE POWER AND A WARNING LIGHT ILLUMINATED. THE VEHICLE WAS MANEUVERED CAUTIOUSLY TO THE SIDE OF THE ROAD, WHERE THE ENGINE WAS TURNED OFF. AFTER RESTARTING, THE VEHICLE RESUMED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO DISCOVERED A FAILURE CODE RELATED TO THE FUEL SYSTEM. THE MECHANIC WAS UNABLE TO DETECT THE COMPONENT THAT CONTRIBUTED TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. THE VIN WAS UNAVAILABLE.

3/18/2015

THE ENGINE OIL COOLER IS LEAKING. THE FRONT DRIVER AXLE SHAFT SEAL IS LEAKING. THE CAR IS RUNNING TOO LEAN THE CHECK ENGINE LIGHT IS ON. I REPLACED THE AIR FILTER AND CLEAN FUEL INJECTORS AND THE CAR IS SPUTTERING AND THE CHECK ENGINE LIGHT IS STILL ON. THE CAR SPUTTERS WHEN STATIONARY AS WELL AS MOVING.

3/14/2019

TL* THE CONTACT OWNS A 2013 BUICK ENCORE. THE VEHICLE IS EQUIPPED WITH CONTINENTAL CONTI PRO CONTACT TIRES, SIZE 215/55R18 (NA). THE CONTACT STATED THAT THE REAR TIRES CONTINUOUSLY FLATTENED. AN INDEPENDENT MECHANIC PATCHED UP THE TIRES. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN AND DOT NUMBER WERE UNAVAILABLE. THE VEHICLE AND TIRE FAILURE MILEAGES WERE 11,800. UPDATED 8/22/14*CN

7/14/2014

CONTINENTAL PRO CONTACT 215/55/18 UNKNOWN DAMAGE ACCORDING TO DEALERSHIP. 2ND OCCURRENCE WITHIN 2 MONTHS. TIRE UNABLE TO BE REPAIRED. DEALERSHIP UNABLE TO FIND CAUSE. LEASING BUICK ENCORE 2013. *TR

1/26/2015

WHEN I BOUGHT THE CAR LAST YEAR THE DEALER TOOK $1900 OF MY MONEY IN A RUSE - I WILL DIE BEFORE EVER STEPPING FOOT IN [XXX] EVER AGAIN. I WILL NOT TAKE THIS VEHICLE IN FOR ANY SAFETY RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

10/12/2014

2013 BUICK ENCORE CONSUMER WANTS TO KNOW IF RECALLS ARE REAL OR JUST SOME OF THEM *CN

12/30/2014

WITH VEHICLE IN DRIVE AND THE BRAKE APPLIED, THE VEHICLE CREEPS FORWARD AND ADDITION BRAKE PRESSURE NEED TO BE APPLIED. THIS CONTINUES UNTIL THE BRAKE PEDAL IS TO THE FLOOR. THE VEHICLE NO LONGER CREPT FORWARD WHEN THE PEDAL WAS TO THE FLOOR. *TR

10/30/2013

TL* THE CONTACT OWNS A 2013 BUICK ENCORE. THE CONTACT STATED THAT WHILE REVERSING OUT OF THE GARAGE, THE BRAKES SQUEAKED AND MADE A LOUD ABNORMAL NOISE. THERE WAS NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO SID DILLON BUICK GMC - FREMONT DEALER (402-317-5718, 2420 E 23RD ST, FREMONT, NE 68025) WHERE THE BRAKE PADS WERE REPLACED. THE FAILURE RECURRED ABOUT TWO YEARS LATER. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE BRAKE PADS AND THE ROTORS WERE REPLACED ON THE REAR BRAKES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 26,437. *TT*JB

11/1/2018

2013 BUICK ENCORE. CONSUMER WRITES IN REGARDS TO VEHICLE INSTRUMENT CAN NOT BE READ IN SUNNY WEATHER. *SMD THE SPEEDOMETER, HEAT AND FUEL GAUGES COULD NOT BE READ.*JB

2/4/2014

TL*THE CONTACT OWNS A 2013 BUICK ENCORE. THE CONTACT STATED THAT THE GAUGES IN THE INSTRUMENT PANEL WERE VERY HARD TO BE SEEN WHILE THE SUN WAS OUT. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS DIAGNOSED BUT NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 14,000. UPDATED 3/31/15*CN

3/3/2015

PREMIUM TRIM LEVEL HAS FORWARD COLLISION WARNING. ON AT LEAST SIX OCCASIONS BEGINNING NOVEMBER OF LAST YEAR (2013), THE FORWARD COLLISION WARNING HAS COME ON WITH NO VEHICLE IN FRONT FOR HUNDREDS OF FEET AND HAS DISENGAGED THE CRUISE CONTROL, ESSENTIALLY CAUSING THE VEHICLE TO COAST UNTIL THE ACCELERATOR WAS MANUALLY DEPRESSED. FOUR INCIDENTS OCCURRED WHILE TRAVELING ON THE NEW JERSEY TURNPIKE AT 65 TO 68 MPH; ONE INCIDENT OCCURRED ON A LOCAL ROAD AT 45 MPH; AND ONE INCIDENT OCCURRED ON A LOCAL ROAD TRAVELING AT 35 MPH (POLICE PATROLLED AREA, USE CRUISE TO NOT EXCEED SPEED LIMIT). DURING EACH EPISODE, ROAD CONDITIONS WERE DRY AND CALM (NO DEBRIS FLYING IN FRONT OF THE CAMERA TO TRIGGER THE FEATURE, NOR WINDSHIELD WIPER IN USE). AFTER THE FIRST TWO INCIDENTS, IT WAS BROUGHT UP VERBALLY WITH SERVICE TECH WHEN VEHICLE WAS IN FOR ROUTINE MAINTENANCE, AND MOST RECENTLY LAST MONTH WHEN VEHICLE WAS CHECKED FOR SEAT TRACK SAFETY RECALL. THIS COMPLAINT WAS NOT PUT ON THE SERVICE RECORD EITHER TIME. BOTH TIMES I WAS TOLD THAT SOMETHING MUST HAVE TRIGGERED THE CAMERA. NOTHING WENT ACROSS MY WINDSHIELD TO TRIGGER THIS FEATURE. CRUISE CONTROL DISENGAGING AT HIGHWAY SPEED IS UNSAFE. *TR

10/3/2014

THERE ARE TOXIC FUMES AND AN ODOR EMANATING FROM THE INTERIOR OF MY 2013 BUICK ENCORE. THE UPHOLSTERY SEEMS TO BE THE MOST LIKELY SOURCE. THE FUMES HAVE BEEN CAUSING A CHRONIC BURNING SENSATION IN OUR EYES, NOSE, THROAT, AND WHICH OCCASIONALLY RESULTS IN STOMACH DISCOMFORT AND NAUSEA. THE FUMES AND ODOR INTENSIFY ON SUNNY DAYS AND WHEN TAKING EXTENDED TRIPS. THE ISSUE HAS BEEN REPORTED TO THE GM DEALER, WHERE I PURCHASED THE CAR, OVER THE PAST TWO YEARS, HOWEVER THEY HAVE NOT TAKEN ACTION TO RESOLVE THE ISSUE, NOR HAVE THEY TAKEN THIS MATTER SERIOUSLY. WE WOULD LIKE TO GET THE CAR TESTED FOR TOXIC INTERIOR EMISSIONS, AND WOULD LIKE HELP FINDING THE PROPER TESTING FACILITY OR COMPANY THAT PERFORMS THIS TEST. COULD YOU PLEASE RECOMMEND SOMEONE, WHETHER A PRIVATE COMPANY OR GOVERNMENTAL AGENCY THAT PERFORMS THIS SERVICE. ANY DIRECTION OR IDEA WOULD BE EXTREMELY HELPFUL AT THIS POINT. THANK YOU VERY MUCH FOR YOUR ATTENTION AND ASSISTANCE. *TR

10/11/2016

TL* THE CONTACT OWNS A 2013 BUICK ENCORE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V488000 (SEATS). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

10/20/2014

THERE ARE TOXIC FUMES AND AN ODOR EMANATING FROM THE INTERIOR OF MY 2013 BUICK ENCORE. THE UPHOLSTERY SEEMS TO BE THE MOST LIKELY SOURCE. THE FUMES HAVE BEEN CAUSING A CHRONIC BURNING SENSATION IN OUR EYES, NOSE, THROAT, AND WHICH OCCASIONALLY RESULTS IN STOMACH DISCOMFORT AND NAUSEA. THE FUMES AND ODOR INTENSIFY ON SUNNY DAYS AND WHEN TAKING EXTENDED TRIPS. THE ISSUE HAS BEEN REPORTED TO THE GM DEALER, WHERE I PURCHASED THE CAR, OVER THE PAST TWO YEARS, HOWEVER THEY HAVE NOT TAKEN ACTION TO RESOLVE THE ISSUE, NOR HAVE THEY TAKEN THIS MATTER SERIOUSLY. WE WOULD LIKE TO GET THE CAR TESTED FOR TOXIC INTERIOR EMISSIONS, AND WOULD LIKE HELP FINDING THE PROPER TESTING FACILITY OR COMPANY THAT PERFORMS THIS TEST. COULD YOU PLEASE RECOMMEND SOMEONE, WHETHER A PRIVATE COMPANY OR GOVERNMENTAL AGENCY THAT PERFORMS THIS SERVICE. ANY DIRECTION OR IDEA WOULD BE EXTREMELY HELPFUL AT THIS POINT. THANK YOU VERY MUCH FOR YOUR ATTENTION AND ASSISTANCE. *TR

10/11/2016

EXHAUST SMELL IN CAR ESPECIALLY WHEN AIR RECYCLE BUTTON ON. SMELL IS WORSE AT STOPS AND AFTER CAR IS RETURNED TO GARAGE. HAVE COMPLAINED TO GM BUICK FOR THREE YEARS. NO CAUSE FOUND.

2/15/2017

I WANTED TO REGISTER A CONCERN ABOUT MY 2013 BUICK ENCORE. TWO DAYS AGO, WHILE ON THE HIGHWAY, MY SUNROOF LITERALLY EXPLODED. THE GLASS SHARDS DIDN'T INJURE ME, BUT I FELT HELPLESS WHILE ON THE EXPRESSWAY. THERE WAS NOTHING INDICATING CONCERNS OR ISSUES WITH THE SUN ROOF, I AM FORTUNATE TO ESCAPE HARM, BUT WANTED GM TO BE AWARE OF THIS DANGER. WE HAVE BEEN LIFELONG GENERAL MOTORS CUSTOMERS FOR OVER NEARLY 50 YEARS, AND FELT THE NEED TO BRING THIS TO YOUR ATTENTION.

5/9/2019

DRIVER OF 2013 BUICK ENCORE WAS TRAVELING AT APPROXIMATELY 35-40 MPH WHEN STRUCK AT PERPENDICULAR ANGLE ON PASSENGERS SIDE. CONTROL OF THE CAR WAS LOST. THE ENCORE TIPPED, LANDING ON THE DRIVER'S SIDE. SIDE CURTAIN AIRBAGS DEPLOYED. THE DRIVER WAS CONSCIOUS, BUT SMELLED FUMES. AN ASTHMATIC, THE DRIVER SENSED AN ONCOMING ATTACK AND BEGAN SCREAMING TO BE PULLED FROM THE VEHICLE. A HEROIC BYSTANDER CLIMBED ONTO THE VEHICLE, WAS ABLE TO OPEN THE PASSENGER SIDE DOOR TOWARD THE SKY, AND PULLED HER FROM THE VEHICLE BEFORE PARAMEDICS ARRIVED. AMAZINGLY, THE DRIVER WALKED AWAY FROM THE VEHICLE UNHARMED. ACCORDING TO REPORTS, TIPPING UNDER THESE CONDITIONS IS RARE. THE 2013 BUICK ENCORE MUST BE EXAMINED FOR A PROPENSITY TO TIP. *TR

9/15/2013

2013 BUICK ENCORE. CONSUMER WRITES IN REGARDS TO ABS AND ALL WHEEL DRIVE TRANSMISSION SYSTEM ISSUES. *SMD THE CONSUMER STATED THE BRAKES WOULD SQUEAK, RUB AND GRAB. ON THANKSGIVING DAY, WHILE DRIVING DOWN HIS DRIVEWAY, ON SNOWY DAY, THE ABS LOCKED UP AND THE VEHICLE WENT OFF THE ROAD INTO A PLOWED SNOW BANK, IN WHICH THE BUMPER WAS CRACKED. ALSO, AS HE WIFE WAS DRIVING, THE VEHICLE PULLED TO THE RIGHT, AS SHE BRAKED. ON TWO OCCASIONS, THE AWD DRIVE LIGHT ILLUMINATED ON THE DASHBOARD. *JB

3/26/2014

WAS MAKING A TURN FROM A SIDE STREET AND THE POWER STEERING STOPPED WORKING AND THEN THE ENGINE SHUT OFF. WAS ABLE TO PULL INTO A PARKING SPOT NEAR THE CORNER. THE VEHICLE WOULD NOT RE-START AND HAD TO BE TOWED TO THE DEALERSHIP. THE DEALERSHIP UPDATED STEERING WHEEL CODES. *TR

1/12/2015

CONTINENTAL PRO CONTACT 215/55/18 UNKNOWN DAMAGE ACCORDING TO DEALERSHIP. 2ND OCCURRENCE WITHIN 2 MONTHS. TIRE UNABLE TO BE REPAIRED. DEALERSHIP UNABLE TO FIND CAUSE. LEASING BUICK ENCORE 2013. *TR

1/26/2015

TL* THE CONTACT OWNS A 2013 BUICK ENCORE. THE CONTACT STATED THAT THE NAVIGATIONAL SYSTEM WAS DEFECTIVE AND WAS NOT PROPERLY GENERATING THE CORRECT ROUTES WHILE OPERATING THE VEHICLE. THE CONTACT INDICATED THAT THE VOICE RESPONSE FEATURE WAS NOT RECOGNIZING THE CONTACT'S VOICE. THE CONTACT REPORTED THE FAILURE TO AN AUTHORIZED DEALER MORE THAN FIVE TIMES AND THEY WERE NOT ABLE TO REMEDY THE FAILURE. THE VEHICLE WAS ALSO TAKEN TO A SECOND DEALER, WHO REPLACED THE RADIO, BUT THE FAILURE RECURRED. THE MECHANIC FROM THE SECOND DEALER STATED THAT THE NAVIGATIONAL SYSTEM WAS DEFECTIVE AND THAT THE REMEDY NEEDED TO BE DETERMINED BY THE MANUFACTURER OF THE NAVIGATION SYSTEM. THE VEHICLE WAS NOT REPAIRED AND THE CONTACT CONTINUED TO RECEIVE THE WRONG ROUTE INFORMATION WITHOUT VOICE COMMAND CONNECTION WITH THE NAVIGATIONAL SYSTEM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES AND THEY PROVIDED NO REMEDY. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

4/17/2015