2017 Acura TLX Owner Complaints

I HAVE A PROBLEM WITH THE TRANSMISSION NOT SHIFTING DOWN AND UP A GEAR WHEN IT SHOULD. THIS HAPPENS AT SPEEDS 5 MPH TO 40 MPH WITH GEARS 1ST THROUGH 5TH. A GREAT EXAMPLE IS WHEN I ACCELERATE FROM ROLLING AT 5 TO MPH, PRESS ON THE GAS TO SPEED UP AND IT WILL NOT DOWN SHIFT FROM 4TH OR 5TH GEAR TO SPEED UP, IT STAYS IN 4TH OR 5TH GEAR AT AROUND 1200 RPMS AS IT SPEEDS UP AS TO 40MPH. EVEN IF I HAVE MY FOOT TO THE FLOOR IT STAYS IN THAT GEAR UNLESS I USE THE PADDLE SHIFTER TO FORCE IT INTO A LOWER GEAR TO SPEED UP. I HAVE HAD THE CAR IN ACURA SERVICE TWICE NOW FOR THIS AND ABOUT TO TAKE IT IN A THIRD TIME FOR THIS. IT HAS ON NUMEROUS OCCASIONS ALMOST CAUSED AN ACCIDENT. IMAGINE TURNING TO OFF A HIGHWAY, SEEING ONCOMING VEHICLES AND WHEN YOU HIT THE GAS TO CROSS YOU EXPECT IT TO ACCELERATE BUT INSTEAD YOU GET HESITATION TO THE POINT THAT IF IT WERE ANY WORSE YOU'D THINK THE CAR STALLED. THIS IS IN NORMAL MODE, WHEN IT IS IN SPORT PLUS MODE THIS ISSUE IS ALMOST NON-EXISTENT. I BOUGHT THE V6 FOR THE EXTRA POWER BUT AT TIMES IT SEEMS AS IF ITS ONLY A 2 CYLINDER ENGINE. THIS IS ABSOLUTELY A SAFETY RISK AND WILL EVENTUALLY LEAD TO AN ACCIDENT. THIS HAPPENS AT LEAST ONCE A WEEK AND IS MORE LIKELY TO HAPPEN WITHIN 10 MINUTES OF STARTING THE CAR. THIS STILL HAPPENS EVEN AFTER TAKING IT IN FOR THE FUEL PUMP RECALL FROM JANUARY 2019.

4/3/2019

THE LAST SAFETY RECALL DID NOT FIX A BASIC PROBLEM. THIS IS A BUG IN THE SOFTWARE THAT IS VERY UNLIKELY TO BE FIXED AT THE DEALER WITHOUT A SOFTWARE FIX. ITS NOT MECHANICAL AND WILL NOT HAPPEN DURING A DRIVE TEST. (COMPLETELY RANDOM) PROBLEM: COASTING OR DEACCELERATING AND STEPPING ON THE GAS WILL CAUSE THE TRANSMISSION TO GO INTO NEUTRAL, DISCONNECT FROM THE ENGINE. THE SAME EFFECT IF THE BRAKE WAS APPLIED. AFTER 1-2 SECONDS IT WILL RECOVER. *TR*JB CONSUMER STATED BUG IN THE ACURA SOFTWARE SECOND EXPERIENCE: WENT TO ACCELERATE AND NOTHING HAPPENED. EVERY ERROR MESSAGE THAT COULD BE DISPLAYED WAS FLASHING. ENGINE, PARKING BRAKE, EMISSION, SIDE WARNING, TRANSMISSION, (ALL)AND WAS STUCK IN 3RD GEAR (LOW GEAR) AND WOULD NOT SHIFT UP OR DOWN. (RPM SHOULD HAVE BEEN 2000, BUT WAS 4000 AT 70MPH.) FOUND AN OFF RAMP AFTER 6 MILES TO PULL OFF AND SHUT DOWN THE ENGINE TO RESET THE COMPUTER. TURNED THE ENGINE ON, AND NORMAL OPERATION AND ALL THE WARNINGS STILL DISPLAYED. CONTINUED TO DESTINATION OR 200+ MILES AND SEVERAL STOPS, ALL WARNINGS WHERE RESET. THIS WILL HAPPEN DURING AN 8 HOUR TRIP AT LEAST ONCE. CRUISE CONTROL IS ON AND FAIRLY FLAT AND EASY DRIVE FOR 20-30 MIN. THE ENGINE IS IN ITS MOST ECONOMIC CONDITION FOR 20 TO 30 MIN. PULL INTO TRAFFIC AN ACCELERATE, RPM DROPS, TRANSMISSION IS IN NEUTRAL, AND COSTING FOR 2-3 SEC. THEN IT SHIFTS TO 3RD GEAR (4000 RPM) AT 70MPH AND STAYS THERE, UNTIL RESET.*JB

5/15/2019

I WAS DRIVING AT APPROXIMATELY 70 MPH IN IOWA ON A 4-LANE (NON-INTERSTATE) WHEN MULTIPLE FAULT LIGHTS APPEARED ON THE VEHICLE DASH, AND THE ON-BOARD COMPUTER ABRUPTLY SLOWED THE VEHICLE'S SPEED TO 40 MPH OR LESS. REPEAT, ABRUPTLY. FORTUNATELY I WAS NOT ON AN INTERSTATE AMID A PACK OF 18-WHEELERS RUNNING NOSE-TO-TAIL AT 70+ MPH, WHICH COULD HAVE RESULTED IN A MAJOR ACCIDENT! LATER I FOUND THAT THE PUSH-BUTTON TRANSMISSION SELECTORS (JPEG PHOTO ATTACHED) CAN BE AFFECTED BY DEBRIS SUCH AS CRUMBS, SAND, OR LIQUID. SEE THE ATTACHED ACURA SERVICENEWS ARTICLE #B17010C VERSION #2, DATED FEBRUARY 2017 (PDF FILE ATTACHED). SEE ALSO THE CONSUMER REPORTS ARTICLE AT HTTPS://WWW.CONSUMERREPORTS.ORG/CAR-SAFETY/CARS-WITH-CONFUSING-OR-DANGEROUS-SHIFTERS/. I HAVE ALSO ATTACHED TWO WARRANTY REPAIR INVOICES, 9/25/2017 AND 10/04/2017.

11/3/2017

THIS CAR LUNGES/JERKS WHILE THE TRANSMISSION IS CHANGING/SHIFTING GEARS WHEN IN SLOWER SPEEDS, IT ALSO FEELS LIKE YOU HAVE BEEN REAR ENDED WHEN COMING TO A COMPLETE STOP THEN LUNGES FORWARD WHILE IT HAS ALREADY COME TO A STOP

7/6/2018

SUNROOF EXPLODED WHILE DRIVING.

5/3/2017

I WAS DRIVING AT APPROXIMATELY 70 MPH IN IOWA ON A 4-LANE (NON-INTERSTATE) WHEN MULTIPLE FAULT LIGHTS APPEARED ON THE VEHICLE DASH, AND THE ON-BOARD COMPUTER ABRUPTLY SLOWED THE VEHICLE'S SPEED TO 40 MPH OR LESS. REPEAT, ABRUPTLY. FORTUNATELY I WAS NOT ON AN INTERSTATE AMID A PACK OF 18-WHEELERS RUNNING NOSE-TO-TAIL AT 70+ MPH, WHICH COULD HAVE RESULTED IN A MAJOR ACCIDENT! LATER I FOUND THAT THE PUSH-BUTTON TRANSMISSION SELECTORS (JPEG PHOTO ATTACHED) CAN BE AFFECTED BY DEBRIS SUCH AS CRUMBS, SAND, OR LIQUID. SEE THE ATTACHED ACURA SERVICENEWS ARTICLE #B17010C VERSION #2, DATED FEBRUARY 2017 (PDF FILE ATTACHED). SEE ALSO THE CONSUMER REPORTS ARTICLE AT HTTPS://WWW.CONSUMERREPORTS.ORG/CAR-SAFETY/CARS-WITH-CONFUSING-OR-DANGEROUS-SHIFTERS/. I HAVE ALSO ATTACHED TWO WARRANTY REPAIR INVOICES, 9/25/2017 AND 10/04/2017.

11/3/2017

The contact owns a 2017 Acura TLX. The contact stated while the vehicle was idling, there was an abnormal sound coming from the engine. The vehicle was taken the dealer, where the timing belt, unknown bolts, and parts were replaced. Additionally, the contact stated that while attempting to start the vehicle, several unknown warning lights were illuminated, but the engine failed to turn over. The contact jumpstarted the vehicle, and the vehicle was taken to another dealer, Ball Acura 2001 (National City Blvd, National City, CA 91950), where the battery was replaced. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while the vehicle was idling on another occasion, there was an abnormal sound coming from the engine. There was no warning light illuminated. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000. VIN tool confirms parts not available.

2/5/2024

The contact owns a 2017 Acura TLX. The contact stated while driving at 65 MPH, there was a loud clanking noise coming from the engine. In addition, the check engine warning light illuminated. The contact pulled over to the side of the road and turned off the vehicle immediately. The vehicle was towed to the dealer where it was diagnosed that the engine needed to be replaced. The vehicle was repaired however the contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 210,034. The VIN was not available.

4/5/2024

VSA AND ABS

10/5/2018

VEHICLE WAS IN MOTION ON A HIGHWAY IN VERY HEAVY TRAFFIC WHEN BRAKES WERE EMPLOYED AND VEHICLE DID NOT STOP BUT GRINDER FORWARD, HITTING THE CAR IN FRONT.

6/16/2019

GAS STARTED LEAKING FROM MY FUEL PUMP WHILE I WAS PUMPING AND I ONLY PUMPED ABOUT 8 DOLLARS AND A CUSTOMER SAID FOR ME TO STOP PUMPING AND GET HOME AND PARK MY CAR AND TAKE IT TO THE DEALERSHIP ASAP. THE OTHER ISSUE IS IT JUMPS OUT OF GEAR AND WHILE DRIVING IT JUST GO INTO HESITATE MODE AND STOP MODE AR TIMES WHILE ON THE INTERSTATE AN DRIVING ON THE STREETS CAUSING ME TO BE IN A BAD ACCIDENT. THIS STARTED HAPPENING SEVERAL MONTHS AFTER PURCHASING THE CAR. BETWEEN JULY THROUGH NOW, STILL DOES IT OFF AND ON.

4/2/2019

I BOUGHT MY ACURA ABOUT 3 MONTHS AGO BUT SAW THEY HAD SOME RECALLS ON OVER 400K OF THESE VEHICLES WITH FUEL ISSUES! IS THIS GOING TO BE AN ISSUE FOR ME LATER WITH THIS VEHICLE? RIGHT NOW MY VEHICLE IS FINE THOUGH, JUST WANTED IT TO BE KNOWN.

9/17/2020

ON THE INTERSTATE GOING 75 MPH, CARS THROWS ITSELF INTO NEUTRAL AND COMPLETELY LOSES POWER. WARNING LIGHTS COME ON SAYING THERE IS A PROBLEM WITH THE TRANSMISSION, ELECTRIC BRAKE, AND EMISSION SYSTEM. CAR COAST TO THE SIDE OF THE ROAD AND IS COMPLETELY DEAD, BUT DASHBOARD LIGHTS ARE ON. CAR IS LOCKED IN NEUTRAL AND CANNOT BE SHIFTED. SAT WAITING FOR A TOW FOR 30 MINUTES, CARS CAN NOW BE TURNED OFF, THEN RESTARTED AND SUDDENLY IT CAN BE DRIVEN AGAIN. VERY DANGEROUS AND I WAS NOT HAPPY WITH DEALERS EXPLANATION AS TO WHAT CAUSED PROBLEM. FIRST THEY SAID IT FUEL PUMP, THEN A SOFTWARE ISSUE. SINCE I BROUGHT IT TO DEALER, TRANSMISSION NOW DOES NOT SEEM TO SHIFT PROPERLY, ITS VERY JERKY. THE CAR IS VERY DANGEROUS TO TAKE ON THE INTERSTATE. THIS ALL HAPPENED WHEN IT WAS 90 DEGREES OUTSIDE, A VERY HOT DAY.

7/30/2020

AFTER COMPLETING GROCERY SHOPPING IN WALMART I RETUNED TO MY PARKED VEHICLE IN THE PARKING LOT AND, TO MY HORROR THE CERTIFIED PREOWNED 2017 ACURA TLX THAT I JUST TOOK DELIVERY ON 12/23/20 WOULD NOT START. GOT ROADSIDE ASSISTANCE FOR JUMP START, CAR STARTED BUT COULD NOT PUT IN REVERSE, DRIVE, OR NEUTRAL. DASH PANEL WAS LIT UP WITH MULTIPLE WARNINGS INDICATED. THIS HAPPENED ON A SUNDAY SO HAD TO HAVE VEHICLE TOWED TO MY RESIDENCE A MILE AWAY BECAUSE DEALERSHIP WHERE I BOUGHT THE VEHICLE WAS NOT OPENED FOR ME TO TOW THERE. DISGUSTINGLY I DID NOT MAKE A FULL MONTH FROM DELIVERY DATE BEFORE THIS HAPPENED. I WAS FORCED TO TOW THE VEHICLE TO MY RESIDENCE A MILE AWAY, DID NOT WANT TO LEAVE OVERNIGHT IN THE PARKING LOT FOR OBVIOUS REASONS. IN FACT, COULD NOT EVEN LOCK THE VEHICLE. HAVING THE VEHICLE TOWED TO THE DEALERSHIP TOMORROW TO TRY TO FIND OUT WHAT THE PROBLEM IS. HOPEFULLY GET A PERMANENT FIX. UNFORTUNATELY I HAVE UNCOVERED MULTIPLE INSTANCES ON THE INTERNET DESCRIBING THIS VERY SAME ISSUE THAT HAD I KNOWN PRIOR TO MAKING THE PURCHASE I WOULD HAVE GIVEN STRONG CONSIDERATIONS TO "NOT" BUYING THIS VEHICLE.

1/10/2021

I WAS DRIVING AT APPROXIMATELY 70 MPH IN IOWA ON A 4-LANE (NON-INTERSTATE) WHEN MULTIPLE FAULT LIGHTS APPEARED ON THE VEHICLE DASH, AND THE ON-BOARD COMPUTER ABRUPTLY SLOWED THE VEHICLE'S SPEED TO 40 MPH OR LESS. REPEAT, ABRUPTLY. FORTUNATELY I WAS NOT ON AN INTERSTATE AMID A PACK OF 18-WHEELERS RUNNING NOSE-TO-TAIL AT 70+ MPH, WHICH COULD HAVE RESULTED IN A MAJOR ACCIDENT! LATER I FOUND THAT THE PUSH-BUTTON TRANSMISSION SELECTORS (JPEG PHOTO ATTACHED) CAN BE AFFECTED BY DEBRIS SUCH AS CRUMBS, SAND, OR LIQUID. SEE THE ATTACHED ACURA SERVICENEWS ARTICLE #B17010C VERSION #2, DATED FEBRUARY 2017 (PDF FILE ATTACHED). SEE ALSO THE CONSUMER REPORTS ARTICLE AT HTTPS://WWW.CONSUMERREPORTS.ORG/CAR-SAFETY/CARS-WITH-CONFUSING-OR-DANGEROUS-SHIFTERS/. I HAVE ALSO ATTACHED TWO WARRANTY REPAIR INVOICES, 9/25/2017 AND 10/04/2017.

11/3/2017

VEHICLE WAS TRAVELING AT APPROXIMATELY 60MPH ON THE HIGHWAY WHEN THE ENGINE SUDDENLY REVVED TO THE REDLINE. A 'TRANSMISSION TOO HOT' NOTIFICATION CAME UP ON THE SPEEDOMETER DISPLAY. VEHICLE HAD NO POWER AND WAS UNABLE TO ACCELERATE. VEHICLE KEPT REVVING UNTIL IT WAS PULLED TO THE SIDE AND SHUT DOWN. AFTER THAT, WE WERE UNABLE TO START THE VEHICLE. CAR WAS TOWED TO A REPAIR SHOP AND WAS DIAGNOSED. LATER, THEY TOOK OUT THE ENGINE AND CONFIRMED THAT THE FLYWHEEL HAD BEEN SHEARED OFF. VEHICLE IS NOT UNDER WARRANTY, SO ACURA REFUSED TO TAKE ANY RESPONSIBILITY, ALTHOUGH THIS IS CLEARLY A MANUFACTURING DEFECT.

8/22/2019

VSA AND ABS

10/5/2018

WITH THE VEHICLE AUTO STOP FUNCTION ENGAGED (WHICH IS ALWAYS ENGAGED WHEN STARTING YOUR DRIVE, CAN'T BE DISABLED AUTOMATICALLY) AND YOU COME TO A STOP, THE ENGINE WILL AUTO STOP. WHEN THIS HAPPENS, AND SIMULTANEOUSLY YOU NEED TO RESUME DRIVING, THE SYSTEM WILL GENERATE A 61-12 ERROR, FLASH WARNINGS ABOUT THE BRAKE SYSTEM AND STABILITY CONTROL SYSTEM POSSIBLY NOT WORKING AND ENGAGE THE PARKING BRAKE. THIS MEANS THAT YOU ARE STUCK WHERE YOU ARE UNTIL YOU GATHER YOUR WITS AND DISENGAGE THE PARKING BRAKE. WHEN THIS HAPPENS IN AN INTERSECTION, PARTICULARLY WHEN YOU HAVE TO UNEXPECTEDLY STOP AND TRY TO HURRY ON THRU YOU CAN GET CAUGHT IN ONCOMING TRAFFIC, HAS HAPPENED TWICE! THE CAR HAS BEEN SEEN BY ACURA 11 TIMES AND VARIOUS COMPONENTS WERE REPLACED. NOW THEY ARE SAYING THAT THIS ACTIVITY IS ACTUALLY NORMAL AND TO AVOID THIS SITUATION, ALWAYS MANUALLY DISENGAGE THE AUTO STOP FUNCTION. 1. THIS IS TOO EASY TO FORGET, HUMANS DON'T ALWAYS REMEMBER AND 2. DOING SO LIGHTS UP A VERY IRRITATING AMBER WARNING LIGHT. THIS "NORMAL" OPERATION IS HAZARDOUS! THIS HAS BEEN GOING ON FROM 2,000 MILES TO MY CURRENT 36,000 MILES!

9/25/2019

TL* THE CONTACT OWNS A 2017 ACURA TLX. THE CONTACT STATED THAT THE INSTRUMENT PANEL ILLUMINATED, INDICATING THAT THE FRONT PASSENGER'S SIDE DOOR WAS OPEN EVEN THOUGH THE DOOR WAS SECURELY LOCKED. THE AUDIBLE CHIME WAS HEARD AND THE VANITY LIGHT AND INTERIOR LIGHT WERE ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED WHILE DRIVING AND WHILE PARKED. THE CONTACT OPENED AND CLOSED THE DOORS HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS TAKEN TO PHIL SMITH ACURA (940 N FEDERAL HWY, POMPANO BEACH, FL 33062), AND WAS DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO LOCATE THE CAUSE FOR THE FAILURE. THE MECHANIC HAD REPLACED THE RUBBER LATCH ON THE PASSENGER'S SIDE DOOR. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 48,200.

8/31/2020

1 19UUB1F35HA002191

11/6/2020

1 19UUB1F35HA002191

11/6/2020

These lights just came on Emissions system problem and Electric parking brake problem

3/29/2022

The contact owns a 2017 Acura TLX. The contact stated that since purchasing the vehicle, the vehicle experienced stalling failures without warning. The contact was able to restart the vehicle. Additionally, the contact also stated that she turned off the auto start option. The contact took the vehicle to the local dealer, where it was diagnosed with needing the battery to be replaced. The contact replaced the battery but continued to experience the failure. The manufacturer had not been informed of the failure. The failure mileage was 15.

6/8/2022

The contact owns a 2017 Acura TLX. The contact stated that while driving at various speeds, there was a loud revving sound was coming from the engine compartment. The vehicle was taken to the local dealer and diagnosed. The contact was informed that the front wheel bearings and wheel sensors were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 61,000.

12/27/2023

On May 11, 2024, while driving my 2017 Acura TLX on a local city street, multiple dashboard lights suddenly came on. Since that time these lights began to come back on more frequent and often will go into a Limp Mode. I have had the vehicle inspected at my local Acura dealership only to be told that the vehicles rear PAWS Actuators and Control Unit need to be replaced at a cost of around $8,000. They also informed me that a recall for this issue was only for the 2015 TLX and RLX models but there could be a recall for my model year at some future date. I find this to be unacceptable as I have found out there are multiple instances of this same issue happening with many other Acura owners.

8/19/2024

On May 11, 2024, while driving my 2017 Acura TLX on a local city street, multiple dashboard lights suddenly came on. Since that time these lights began to come back on more frequent and often will go into a Limp Mode. I have had the vehicle inspected at my local Acura dealership only to be told that the vehicles rear PAWS Actuators and Control Unit need to be replaced at a cost of around $8,000. They also informed me that a recall for this issue was only for the 2015 TLX and RLX models but there could be a recall for my model year at some future date. I find this to be unacceptable as I have found out there are multiple instances of this same issue happening with many other Acura owners.

8/19/2024

On May 11, 2024, while driving my 2017 Acura TLX on a local city street, multiple dashboard lights suddenly came on. Since that time these lights began to come back on more frequent and often will go into a Limp Mode. I have had the vehicle inspected at my local Acura dealership only to be told that the vehicles rear PAWS Actuators and Control Unit need to be replaced at a cost of around $8,000. They also informed me that a recall for this issue was only for the 2015 TLX and RLX models but there could be a recall for my model year at some future date. I find this to be unacceptable as I have found out there are multiple instances of this same issue happening with many other Acura owners.

8/19/2024