2011 Volkswagen Tiguan Owner Complaints

THIS CAR DOES NOT FEEL SAFE. SEVERAL TIMES THE CAR HAS JUST STOPPED. STOPPED AT A TRAFFIC LIGHT AND STARTED TO GO AND CAR JUST DIED. NO LIGHTS, NO WARNING. I START UP THE CAR, MOVE FORWARD AND GET READY TO PULL OUT INTO TRAFFIC AND CAR JUST DIES. VW SAID THEY NEED TO HAVE WARNING LIGHTS OR SOMETHING SO THEY CAN GET THE INFORMATION FROM THE COMPUTER AND SINCE THERE ARE NONE, IT WON'T TELL THEM ANYTHING. EVEN IN HIGH-SPEED DRIVING IT SOMETIMES FEELS LIKE THERE IS A LULL OR THAT FUEL IS NOT BE INJECTED. CAR DOES NOT FEEL SAFE. I ONLY USE PREMIUM GAS AND KEEP IT ABOVE 1/4 OF A TANK AS WELL. I DO NOT TRUST THIS CAR. UNFORTUNATELY, I CANNOT CHANGE IT OUT AT THIS TIME. *TR

3/29/2014

THE ENGINES REAR MAIN OIL SEAL STARTED LEAKING. BROUGHT IT TO VOLKSWAGEN DEALER WHERE THE CAR WAS BOUGHT AND STATED THAT THERE WAS THOUGHT TO BE AN OIL LEAK AND WHILE THE OIL CHANGE WAS DONE IF THEY COULD TAKE A LOOK IT WOULD BE GREATLY APPRECIATED. NOW AT 65000 MILES AND 5000 OVER THE FACTORY WARRANTY THEY FINALLY ACKNOWLEDGE THE PROBLEM AND ARE WANTING OVER $1500 TO FIX IT. THE WHOLE UNDERSIDE OF THE CAR IS SOAKED IN OIL AND MY ONCE NICE DRIVEWAY LOOKS LIKE A TRUCK STOP. VOLKSWAGEN REFUSES TO WORK WITH US. I FIND IT ABSOLUTELY RIDICULOUS THAT SUCH A NEW CAR SHOULD HAVE SUCH AN EXPENSIVE ISSUE WITH SO LITTLE MILES. MY WORK TRUCK HAS 300K MILES AND HAS YET TO DRIP EVEN A DROP OF OIL IN MY DRIVEWAY... AND ITS OVER 10 YEARS OLD. THE BIGGEST KICKER IS THE DEALERS LACK TO ACKNOWLEDGE THE PROBLEM TILL WELL AFTER THE WARRANTY WAS PASSED. *JS

4/14/2014

WHILE DRIVING ON THE HIGHWAY AT NIGHT, MULTIPLE INDICATOR LIGHTS BEGAN FLASHING IN THE FOLLOWING ORDER: CHECK FRONT RIGHT LOW BEAM, CHECK FRONT RIGHT FOG LIGHT, CHECK REAR LEFT SIDE LIGHT, CHECK LEFT FRONT SIDE LIGHT, NUMBER PLATE CHECK LICENSE PLATE LIGHTING, CHECK THIRD BRAKE LIGHT, CHECK REAR LEFT BRAKE LIGHT, CHECK FRONT RIGHT TURN SIGNAL, AND CHECK REAR RIGHT SIDE LIGHT. I PULLED OVER TO THE SIDE OF THE HIGHWAY TO EXAMINE THE CAR. ONLY ONE HEAD-LIGHT AND ONE TAIL-LIGHT WAS WORKING. ALL OTHER LIGHTS WERE OUT. I TURNED THE CAR OFF AND BACK ON TWICE WITHOUT ANY CHANGE IN THE LIGHTS. I DROVE THE CAR TO THE DEALERSHIP SERVICE DEPARTMENT RIGHT AWAY; HOWEVER THEY WERE CLOSING. THE TECHNICIAN SAID THE PROBLEM WAS KNOWN TO BE THE RESULT OF A DEFECTIVE FUSE BOX AND REQUESTED THAT I RETURN IN THE MORNING. I'VE REPORTED SIMILAR PROBLEMS WITH THE ELECTRICAL/LIGHTING SINCE PURCHASING THE VEHICLE NEW; HOWEVER THIS WAS THE FIRST TIME I'VE EXPERIENCED A COMPLETE FAILURE OF THE LIGHTING SYSTEM AND THE FIRST TIME I'VE BEEN TOLD THERE IS A DEFECTIVE FUSE BOX. *TR *UPDATED 09-18-13 *BF UPDATED 9/27/2013 *JS

12/28/2012

ALL THE EXTERIOR LIGHTING WAS INTERMITTENTLY NOT WORKING. TURNING ON HEADLAMPS AND TURNING ON BRIGHT LIGHTS WOULD OFTEN FIX THE PROBLEM - HEADLIGHTS, BLINKERS AND FOG LAMPS WOULD WORK AGAIN. WHEN THIS WOULD NOT WORK MORE OFTEN THAN NOT TURNING THE CAR OFF AND STARTING IT AGAIN WOULD RESOLVE THE ISSUE. DEALERSHIP INITIALLY REPLACED A CONTROL MODULE IN JANUARY OF 2013. PROBLEM WENT AWAY FOR A WHILE. WHEN THE PROBLEM CAME BACK TODAY, THE DEALERSHIP STATED THEY HAD NOW HAD MULTIPLE INSTANCES OF THIS PROBLEM AND SUSPECTED A MELTED FUSE BLOCK IN THE ENGINE COMPARTMENT. DEALER GAVE ME THE FAILED PART AND REPLACED IT WITH ANOTHER, PERHAPS A REDESIGNED PART AS THE PART NUMBER IS SLIGHTLY DIFFERENT. THE 30A FUSE WHICH CONTROLS THE HEADLAMPS IS OBVIOUSLY MELTED AT THE BLOCK. VEHICLE IS COVERED UNDER AN EXTENDED WARRANTY WITH A $100.00 DEDUCTIBLE. SPOKE WITH VW OF AMERICA AND ASKED IF THEY WOULD COVER MY COSTS FOR REPLACEMENT AS DEALER CLAIMED THAT THERE HAVE BEEN MULTIPLE INSTANCES OF THIS ISSUE AND SEARCHING THE INTERNET FOR THIS ISSUE ALSO RESULTS IN REPORTS OF MANY OTHERS HAVING A SIMILAR PROBLEM WITH THE FUSE BLOCK IN THIS VEHICLE. VW OF AMERICA POLITELY DENIED THIS REQUEST. SUGGEST THAT YOU PURSUE THE ISSUE AND SUGGEST TO VW OF AMERICA THAT THEY ISSUE A RECALL FOR THIS COMPONENT WHICH IS FAILING AND, AS IT IS AN ELECTRICAL COMPONENT, MIGHT CAUSE AN UNDER THE HOOD FIRE. *TR UPDATED 09/17/13*LJ THE EXTERIOR LIGHTING FAILED SIMULTANEOUSLY.

3/4/2013

WHILE DRIVING ON THE HIGHWAY AT NIGHT, MULTIPLE INDICATOR LIGHTS BEGAN FLASHING IN THE FOLLOWING ORDER: CHECK FRONT RIGHT LOW BEAM, CHECK FRONT RIGHT FOG LIGHT, CHECK REAR LEFT SIDE LIGHT, CHECK LEFT FRONT SIDE LIGHT, NUMBER PLATE CHECK LICENSE PLATE LIGHTING, CHECK THIRD BRAKE LIGHT, CHECK REAR LEFT BRAKE LIGHT, CHECK FRONT RIGHT TURN SIGNAL, AND CHECK REAR RIGHT SIDE LIGHT. I PULLED OVER TO THE SIDE OF THE HIGHWAY TO EXAMINE THE CAR. ONLY ONE HEAD-LIGHT AND ONE TAIL-LIGHT WAS WORKING. ALL OTHER LIGHTS WERE OUT. I TURNED THE CAR OFF AND BACK ON TWICE WITHOUT ANY CHANGE IN THE LIGHTS. I DROVE THE CAR TO THE DEALERSHIP SERVICE DEPARTMENT RIGHT AWAY; HOWEVER THEY WERE CLOSING. THE TECHNICIAN SAID THE PROBLEM WAS KNOWN TO BE THE RESULT OF A DEFECTIVE FUSE BOX AND REQUESTED THAT I RETURN IN THE MORNING. I'VE REPORTED SIMILAR PROBLEMS WITH THE ELECTRICAL/LIGHTING SINCE PURCHASING THE VEHICLE NEW; HOWEVER THIS WAS THE FIRST TIME I'VE EXPERIENCED A COMPLETE FAILURE OF THE LIGHTING SYSTEM AND THE FIRST TIME I'VE BEEN TOLD THERE IS A DEFECTIVE FUSE BOX. *TR *UPDATED 09-18-13 *BF UPDATED 9/27/2013 *JS

12/28/2012

ALL THE EXTERIOR LIGHTING WAS INTERMITTENTLY NOT WORKING. TURNING ON HEADLAMPS AND TURNING ON BRIGHT LIGHTS WOULD OFTEN FIX THE PROBLEM - HEADLIGHTS, BLINKERS AND FOG LAMPS WOULD WORK AGAIN. WHEN THIS WOULD NOT WORK MORE OFTEN THAN NOT TURNING THE CAR OFF AND STARTING IT AGAIN WOULD RESOLVE THE ISSUE. DEALERSHIP INITIALLY REPLACED A CONTROL MODULE IN JANUARY OF 2013. PROBLEM WENT AWAY FOR A WHILE. WHEN THE PROBLEM CAME BACK TODAY, THE DEALERSHIP STATED THEY HAD NOW HAD MULTIPLE INSTANCES OF THIS PROBLEM AND SUSPECTED A MELTED FUSE BLOCK IN THE ENGINE COMPARTMENT. DEALER GAVE ME THE FAILED PART AND REPLACED IT WITH ANOTHER, PERHAPS A REDESIGNED PART AS THE PART NUMBER IS SLIGHTLY DIFFERENT. THE 30A FUSE WHICH CONTROLS THE HEADLAMPS IS OBVIOUSLY MELTED AT THE BLOCK. VEHICLE IS COVERED UNDER AN EXTENDED WARRANTY WITH A $100.00 DEDUCTIBLE. SPOKE WITH VW OF AMERICA AND ASKED IF THEY WOULD COVER MY COSTS FOR REPLACEMENT AS DEALER CLAIMED THAT THERE HAVE BEEN MULTIPLE INSTANCES OF THIS ISSUE AND SEARCHING THE INTERNET FOR THIS ISSUE ALSO RESULTS IN REPORTS OF MANY OTHERS HAVING A SIMILAR PROBLEM WITH THE FUSE BLOCK IN THIS VEHICLE. VW OF AMERICA POLITELY DENIED THIS REQUEST. SUGGEST THAT YOU PURSUE THE ISSUE AND SUGGEST TO VW OF AMERICA THAT THEY ISSUE A RECALL FOR THIS COMPONENT WHICH IS FAILING AND, AS IT IS AN ELECTRICAL COMPONENT, MIGHT CAUSE AN UNDER THE HOOD FIRE. *TR UPDATED 09/17/13*LJ THE EXTERIOR LIGHTING FAILED SIMULTANEOUSLY.

3/4/2013

VEHICLE JUST UNDER 45K AND WAS TOLD THE CLOCKSPRING SHORTED WITH NO REAL REASON AS TO WHY THIS WOULD HAPPEN SO EARLY IN THE VEHICLE LIFE. THE IMPACT OF THE FAILURE FROM WHAT I CAN VISUALLY TELL IS THAT I HAVE NO HORN, THE ELECTRONIC CONSOLE DOES NOT FUNCTION AND ALL BUTTONS ON THE STEERING WHEEL DO NOT WORK. THE CONSOLE ALSO DISPLAYS AN AIRBAG ERROR, WHICH THE DEALER CANNOT CONFIRM IF THIS IMPACTS MY ACTUAL AIRBAG SYSTEM. I'M TOLD THE PART COSTS $290 PLUS $400 IN LABOR COSTS. GIVEN THE POTENTIAL SAFETY IMPACT OF THIS DEVICE, I FIND IT RIDICULOUS THAT ONE IT SHORTED, TWO THE PRICE IN LABOR TO REPLACE AND THE DEALERSHIP / VW CORPORATE UNWILLING TO ADDRESS THE CONCERN, OTHER THAN TO SAY I AM OUT OF WARRANTY. THIS WAS A REAL PROBLEM WITH OTHER MODELS IN THE VW LINE UP, INCLUDING A HUGE RECALL FOR CHRYSLER. I REALLY THINK SOMEONE SHOULD LOOK INTO THIS ISSUE AND DETERMINE IF THERE IS A RECALL THAT SHOULD BE DONE HERE. VERY DANGEROUS NOT KNOWING IF THE CLOCKSPRING IMPACTS THE AIR BAG SYSTEM IN MY VEHICLE, LET ALONE NOT HAVING A FUNCTIONING HORN. *TR

3/27/2015

VEHICLE JUST OVER 45K AND WAS TOLD THE CLOCK SPRING SHORTED WITH NO REAL REASON AS TO WHY THIS WOULD HAPPEN SO EARLY IN THE VEHICLE LIFE. THE IMPACT OF THE FAILURE FROM WHAT I CAN VISUALLY TELL IS THAT I HAVE NO HORN, THE ELECTRONIC CONSOLE DOES NOT FUNCTION AND ALL BUTTONS ON THE STEERING WHEEL DO NOT WORK. THE CONSOLE ALSO DISPLAYS AN AIRBAG ERROR, WHICH THE DEALER CANNOT CONFIRM IF THIS IMPACTS MY ACTUAL AIRBAG SYSTEM. I'M TOLD THE OVER $750+ TO SERVICE. GIVEN THE POTENTIAL SAFETY IMPACT OF THIS DEVICE, I FIND IT RIDICULOUS THAT ONE, IT SHORTED, AND TWO, THE COST AND THE DEALERSHIP / VW CORPORATE UNWILLING TO ADDRESS THE CONCERN, OTHER THAN TO SAY I AM OUT OF WARRANTY. ITS VERY DANGEROUS NOT KNOWING IF THE CLOCK SPRING IMPACTS THE AIR BAG SYSTEM IN MY VEHICLE, LET ALONE NOT HAVING A FUNCTIONING HORN.

8/15/2015

I WAS DRIVING ON THE HIGHWAY WITHIN THE LIMITED SPEED. THE STEERING WHEEL WAS SUDDENLY OUT OF MY CONTROL. THE CAR MOVED LEFT AND RIGHT, BUT I COULDN'T CONTROL IT. I HIT THE BRAKE AND EVENTUALLY STOPPED BY HIT THE GUARDRAIL AFTER TURNING 180 DEGREE ON THE HIGHWAY. THE STEERING WHEEL LIGHT WAS ON BUT DISAPPEARED AFTERWARDS. THIS WAS A REALLY SCARING EXPERIENCE. I COULD BE KILLED. AFTER COMPLAINING THE STEERING WHEEL PROBLEM TO VOLKSWAGEN, SINCE THE STEERING WHEEL LIGHT (ORANGE) DISAPPEARED, THE CUSTOMER REPRESENTATIVE SAID IT WAS ME WHOM CAUSED THE ACCIDENT. I WAS FURIOUS AND INSISTED ON THE ISSUE BY SUGGESTING TO RUN A THOROUGH CHECK. I WAITED FOR MORE THAN TWO WEEKS BEFORE I GOT A REPORT FROM VW TECHNICIAN. I WAS EXPECTING A THOROUGH DIAGNOSTIC TEST ON THE CAR'S STEERING SYSTEM, BUT I ONLY GOT A SHORT PAGE SAYING ABOUT THE CAR WAS DRIVABLE AND APPARENTLY NOTHING WRONG, EXCEPT A NOISE ( LIKE BEARING NOISE) WHEN TURNING THE STEERING WHEEL LEFT OR RIGHT. VW DIDN'T EVEN DO ANY COMPUTER TESTS OR ANY DETAILED TESTS ON THE CAR. THE NOISE PRODUCED BY THE STEERING WHEEL WAS ONCE AGAIN CONFIRMED THAT SOMETHING WRONG WITH STEERING. FINALLY, VW CONFIRMED THERE WAS SOMETHING WRONG WITH THE STEERING AND NEEDED TO CHANGE THE STEERING SYSTEM; HOWEVER, VW SAID I CAUSED THE PROBLEM. THIS IS COMPLETELY NONSENSE. FIRST, VW SAID THERE WAS NOTHING WRONG WITH THE STEERING SYSTEM; HOWEVER, LATER BECAUSE OF THE OBVIOUS NOISE, NOW IT ADMITTED THERE WAS SOMETHING WRONG AND SAID TO NEED TO CHANGE THE WHOLE STEERING SYSTEM. SINCE THERE WAS ONLY A SLIGHT DAMAGE AT THE LEFT BUMPER AT THE DRIVER'S SIDE, AND IT DIDN'T DAMAGE THE STEERING SYSTEM INSIDE; THUS, IT MUST BE THE MALFUNCTION OF STEERING THAT CAUSED THE ACCIDENT. HOWEVER, THE WAY VOLKSWAGEN DEALT WITH MY COMPLAINT WAS HORRIBLE. VW TRIED TO PUSH ALL THE RESPONSIBILITY ON ME AND OBVIOUSLY DIDN'T SEE THE WHOLE THING FROM MY SIDE. *TR

11/7/2012

THE OUTSIDE TEMPERATURE IS -10F TODAY. I STARTED THE CAR AND ALLOWED IT TO WARM UP FOR 10 MINUTES BEFORE DRIVING IT APPROXIMATELY 5 MILES ON AN ERRAND. I PARKED THE CAR AND TURNED IT OFF. WHEN I RETURNED AND STARTED THE CAR, THE STEERING LIGHT CAME ON AND I LOST THE ELECTRONIC ASSIST FOR STEERING. I WAS ABLE TO DRIVE THE CAR HOME BUT IT WAS VERY DIFFICULT AND I WILL BE HAVING IT TOWED TO THE SHOP. ** A QUICK INTERNET SEARCH SHOWS I'M NOT THE ONLY ONE HAVING THIS PROBLEM SO I THOUGHT IT IMPORTANT TO FILE THIS. *TR

1/6/2014

2011 VW TIGUAN - LIGHTS (HEADLIGHTS, BRAKE LIGHTS, SIGNALS) ALL RANDOMLY TURN OFF FOR VARYING PERIODS OF TIME. THE WARNING INDICATOR IN THE CABIN OF THE CAR INDICATES A LIGHT IS OUT. RESEARCH INDICATED POSSIBLE ENGINE COMPARTMENT FUSE BOX ISSUE, FURTHER INVESTIGATION CONFIRMED THIS. A FUSE IN THE ENGINE FUSE BOX APPEARS FAULTY AND HAS BEGUN MELTING THE FUSE BOX ITSELF. IT APPEARS THERE ARE NUMEROUS TIGUANS MANUFACTURED BETWEEN 2009 AND 2011 WHICH ARE AFFECTED BY THIS ISSUE. I AM CURRENTLY PLACING MYSELF AND OTHERS AT RISK ON THE ROAD. I WILL SEEK TO GET THE ISSUE RESOLVED BUT WOULD LIKE VW OF AMERICA AND OTHER DRIVERS TO KNOW ABOUT THE PROBLEM BEFORE IT POSES MORE OF A SAFETY CONCERN, OR AN INJURY. *TR

11/18/2013

AT 67K MILES, OUR 2011 VW TIGUAN SUDDENLY WOULDN'T START. WE'D HAD HAD NO INDICATION THAT ANYTHING WAS WRONG, AND OUR CAR HAD BEEN WELL MAINTAINED. A VW MECHANIC SAID THAT THE ENGINE WAS PROBABLY SHOT. HE TOLD US IT WAS A TIMING SEQUENCING PROBLEM. WITH NEARLY $7,000 YET TO PAY OFF THE CAR, WE WERE NOT ABOUT TO SPEND $8,500 ON A REBUILT ENGINE AND SERVICE. I HAVE READ MANY COMPLAINTS ABOUT THE TIMING CHAIN, PLUS DOCUMENTATION THAT THERE IS A DEFECTIVE SPROCKET THAT WAS NOT PROPERLY HARDENED OR HEAT TREATED, CAUSING IT TO WEAR DOWN & CAUSE THE TIMING CHAIN TO SLIP. I CALLED VWGROUP OF AMERICA AND SOMEONE SAID HE'D CONTACT THE REPAIR CARE MGT TEAM, THAT THEY'D CALL THE DEALER, AND THAT SOMEONE WOULD CALL ME BACK. AFTER SOMEONE FROM VW SPOKE TO THE DEALER, THE MECHANIC SUDDENLY KNEW THAT IT WAS THE SPROCKET AND TIMING CHAIN, AND THAT ONLY THOSE & THE CYLINDER HEAD NEED TO BE REPLACED. INSTEAD OF $8,500, THE REPAIR WOULD BE ABOUT $4,000, AND THAT VW HAD AGREED TO COVER 65%. I RETURNED A CALL FROM KEN SWANTEK AND TOLD HIM THAT I KNEW THAT VW'D HAD MANY COMPLAINTS ABOUT THIS ISSUE. HIS SAID: 1) YOU CANT BELIEVE EVERYTHING YOU READ ON THE INTERNET. 2) IF VW HAD SUCH COMPLAINTS IT DIDN'TT MEET THE STANDARD FOR A RECALL. 3) I SHOULD HAVE BEEN READING VWS TECHNICAL BULLETINS. 4) IF VW RECEIVES ENOUGH COMPLAINTS TO MEET THE STANDARD FOR A RECALL, ONLY THEN WOULD WE BE REIMBURSED FOR THE REMAINING EXPENDITURE. I KNOW VW HAS HAD NUMEROUS COMPLAINTS ABOUT THIS AND THAT VW CONSUMERS HAVE RECEIVED FROM 0%-100% REIMBURSEMENT FOR THE REPAIRS.

9/3/2015

THE PARKING BRAKE SETS ITSELF WHENEVER THE VEHICLE IS IN PARK. ALSO, WHEN YOU DEPRESS THE BRAKES AND COME TO A STOP, IT WILL NOT ROLL FORWARD OR MOVE UNTIL THE GAS IS PRESSED. THE NECESSITY OF PRESSING THE GAS TO MOVE AT ALL IS ALSO THE CASE IN REVERSE. *TR

4/23/2013

THE ENGINES REAR MAIN OIL SEAL STARTED LEAKING. BROUGHT IT TO VOLKSWAGEN DEALER WHERE THE CAR WAS BOUGHT AND STATED THAT THERE WAS THOUGHT TO BE AN OIL LEAK AND WHILE THE OIL CHANGE WAS DONE IF THEY COULD TAKE A LOOK IT WOULD BE GREATLY APPRECIATED. NOW AT 65000 MILES AND 5000 OVER THE FACTORY WARRANTY THEY FINALLY ACKNOWLEDGE THE PROBLEM AND ARE WANTING OVER $1500 TO FIX IT. THE WHOLE UNDERSIDE OF THE CAR IS SOAKED IN OIL AND MY ONCE NICE DRIVEWAY LOOKS LIKE A TRUCK STOP. VOLKSWAGEN REFUSES TO WORK WITH US. I FIND IT ABSOLUTELY RIDICULOUS THAT SUCH A NEW CAR SHOULD HAVE SUCH AN EXPENSIVE ISSUE WITH SO LITTLE MILES. MY WORK TRUCK HAS 300K MILES AND HAS YET TO DRIP EVEN A DROP OF OIL IN MY DRIVEWAY... AND ITS OVER 10 YEARS OLD. THE BIGGEST KICKER IS THE DEALERS LACK TO ACKNOWLEDGE THE PROBLEM TILL WELL AFTER THE WARRANTY WAS PASSED. *JS

4/14/2014

WHEN TRYING TO LEAVE A PARKING SPOT, CAR STALLED. WAS ABLE TO PUT CAR IN PARK AND RESTART CAR. TOOK TO DEALER AND A FUEL SENDING RELAY WAS REPLACED. HAD THE CAR IN THE SHOP 6 MONTHS PRIOR FOR THE ELECTRICAL ISSUE REPORTED MULTIPLE TIMES ON THIS MODEL. DEALER SAID THEY REPLACED THE HIGH PRESSURE FUEL PUMP. INCIDENT OCCURRED AGAIN. CAR RETURNED TO SHOP AND THIS TIME THEY SAID IT WAS THE FUEL PUMP AGAIN. THANKFULLY THIS DID NOT OCCUR ON HIGHWAY AS OTHERS HAVE EXPERIENCED, BUT NOW DON'T HAVE FAITH IN THIS VEHICLE. VW WOULD NOT HELP REPAIR COSTS AS CAR IS NOW (THIRD INCIDENT) OVER THE WARRANTY MILEAGE. WOULD NOT PURCHASE AGAIN! *TR

12/20/2013

THIS CAR DOES NOT FEEL SAFE. SEVERAL TIMES THE CAR HAS JUST STOPPED. STOPPED AT A TRAFFIC LIGHT AND STARTED TO GO AND CAR JUST DIED. NO LIGHTS, NO WARNING. I START UP THE CAR, MOVE FORWARD AND GET READY TO PULL OUT INTO TRAFFIC AND CAR JUST DIES. VW SAID THEY NEED TO HAVE WARNING LIGHTS OR SOMETHING SO THEY CAN GET THE INFORMATION FROM THE COMPUTER AND SINCE THERE ARE NONE, IT WON'T TELL THEM ANYTHING. EVEN IN HIGH-SPEED DRIVING IT SOMETIMES FEELS LIKE THERE IS A LULL OR THAT FUEL IS NOT BE INJECTED. CAR DOES NOT FEEL SAFE. I ONLY USE PREMIUM GAS AND KEEP IT ABOVE 1/4 OF A TANK AS WELL. I DO NOT TRUST THIS CAR. UNFORTUNATELY, I CANNOT CHANGE IT OUT AT THIS TIME. *TR

3/29/2014

THE CRUISE CONTROL SPEED SETTING, UNDER CERTAIN CONDITIONS, WILL INCREASE WHEN THE DECREASE SPEED BUTTON IS PRESSED. MORE SPECIFICALLY, WHEN REDUCING THE CRUISE CONTROL SPEED USING THE TOGGLE SWITCH AT THE END OF TURN SIGNAL STEM ON THE LEFT OF THE STEERING COLUMN, THE CRUISE SPEED WILL INCREASE BACK TO THE ORIGINAL SPEED IF THERE IS ANY HESITATION IN RESETTING THE SPEED. FOR EXAMPLE, IF THE SPEED IS SET AT 55 AND THE TOGGLE SWITCH IS PRESSED 5 TIMES TO SLOW THE CAR AND RESET THE SPEED TO 50, IF THERE IS A HESITATION OF A SECOND OR TWO AND THEN TOGGLE AGAIN TO SET THE SPEED AT 49, THE CRUISE WILL RESET TO 55 AND THE CAR WILL BEGIN ACCELERATING BACK TO THE ORIGINAL SPEED. THIS OCCURS EVEN THOUGH THE ONLY BUTTON PRESSED IS THE REDUCE SPEED BUTTON. THIS OCCURS AT ANY SPEED SETTING (THIS CONDITION OCCURRED 100% OF THE TIMES TESTED AT SPEEDS RANGING FROM 40 TO 70 MPH) AND UNDER ANY CONDITIONS (UPHILL, DOWN HILL, AND FLAT DRIVING) - SET THE SPEED LOWER, HESITATE, AND THEN REDUCE THE SPEED FURTHER - CAUSES THE CRUISE TO RESET BACK TO THE ORIGINAL SPEED AND THE CAR TO ACCELERATE UNEXPECTEDLY. HOPE THIS IS CLEAR - EMAIL OR CALL IF THIS REQUIRES FURTHER EXPLANATION. *TR

2/8/2012

VEHICLE SHIFTED TO A LOWER GEAR (IT IS AUTOMATIC), ALMOST KILLING OUR FAMILY ON THE HIGHWAY. *TR

12/26/2014

SPORADIC, COMPLETE BRAKE FAILURE. BRAKES FAIL TO CATCH, PETAL DEPRESSED TO THE FLOOR DOES NOT INITIATE ANY BRAKING. ONCE BRAKES ARE COMPLETELY RELEASED AND PUSHED AGAIN BRAKES FINALLY CATCH. THIS ISSUE OCCURS AT DIFFERENT SPEEDS, SOMETIMES RIGHT AFTER CAR IS STARTED, OTHER TIMES AFTER IT HAS BEEN RUNNING A WHILE. HAS OCCURRED 5-7 TIMES IN THE LAST YEAR. VW TECHNICIANS CANNOT REPRODUCE, SO WILL NOT DO ANYTHING TO FIX. LUCKY THERE HAS BEEN ENOUGH STOPPING DISTANCE IN THE PREVIOUS INSTANCES TO PUS THE BRAKES TWICE, BUT THIS PRESENTS A SAFETY HAZARD TO THOSE IN THE TIGUAN AND SURROUNDING CARS. *TR

10/29/2012

THE PARKING BRAKE SETS ITSELF WHENEVER THE VEHICLE IS IN PARK. ALSO, WHEN YOU DEPRESS THE BRAKES AND COME TO A STOP, IT WILL NOT ROLL FORWARD OR MOVE UNTIL THE GAS IS PRESSED. THE NECESSITY OF PRESSING THE GAS TO MOVE AT ALL IS ALSO THE CASE IN REVERSE. *TR

4/23/2013

TRAVELING NORTH/WEST BOUND ON INTERSTATE 94 IN MAPLE GROVE, MN. CAR SUDDENLY LOST POWER, STARTED STUTTERING, AND THEN SHUT OFF. WAITED 2 HOURS FOR A TOW ON THE SIDE OF THE FREEWAY WITH A 3 YEAR OLD IN 90 DEGREE HEAT. *TR WAS TOWED TO LUTHER WEST SIDE VW DEALER AND THEY FOUND A FAILURE OF THE HIGH PRESSURE FUEL PUMP. THERE HAS BEEN ONGOING ISSUES WITH THESE PUMPS IN PREVIOUS MODEL YEARS 2009 AND 2010. THOSE YEARS WERE INVESTIGATED BY THE NTSB PREVIOUSLY AND THE VW WARRANTY FOR THE PART WAS EXTENDED AS A RESULT. BUT AS OF NOW VW IS REFUSING TO FIX THE PART UNDER WARRANTY. *TR

9/9/2013

I BOUGHT A NEW 2011 TIGUAN SE AND IT STALLS OUT AT AROUND 5 MPH. THIS IS VERY DANGERS IN PARKING LOTS ( ROLLED INTO LIGHT POST). VW SERVICE FIRST TIME I BROUGHT IT IN TOLD ME IT WAS DUE TO A BAD FUEL INJECTOR WHICH THEY REPLACED , WHEN IT HAPPENED AGAIN JUST THIS PAST NOVEMBER THEY SAID IT WAS A MELTED FUSE BOX ON TOP OF MY LIGHTS GOING OUT. *TR

11/19/2013

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. THE CONTACT STATED WHILE DRIVING 65 MPH THE CONTACT ATTEMPTED TO RAISE THE PASSENGER SEAT FROM THE RECLINED POSITION BUT THE SEAT WOULD NOT MOVE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS BUT WAS INFORMED THE SEATS WERE DESIGNED NOT TO RAISE WHILE THE VEHICLE WAS BEING DRIVEN UNLESS THE DRIVER PHYSICALLY LIFTED THE SEAT FOR THE PASSENGER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ALSO STATED THE SEAT WAS OPERATING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 30,000.

8/7/2013

I HAVE A PROBLEM WITH MY PANORAMIC SUN SHADE IS SAGGING COST A LOT OF MONEY TO REPAIR...1500 AND UP ... MANY PEOPLE ARE HAVING THE SAME PROBLEM WITH SOMEHOW IT'S A POOR DESIGN

3/26/2019

MY TIGUAN ONLY RUNNING 50K MILES BROKE DOWN IN THE MIDDLE OF THE HIGHWAY. THE ENGINE LIGHT WENT ON AND THE CAR STOPPED ACCELERATING. WHEN I TOWED IT TO THE MECHANIC, I WAS TOLD THE TIMING CHAIN TENSIONER AND CRANKSHAFT SENSOR WERE BAD. THE TIMING CHAIN TENSIONER DEFECT CAUSED COMPLETE ENGINE FAILURE. I NOW DO NOT HAVE AN ENGINE. AFTER LOOKING INTO THIS ISSUE AND TALKING TO SOME LAWYERS ALL OVER THE US, IT SEEMS LIKE MANY PEOPLE WITH VW TIGUANS (2.0L ENGINES) HAVE THIS ISSUE AND THERE ARE A FEW CLASS ACTION LAW SUITS IN THE US REGARDING THIS MATTER. I SPOKE TO VW OF AMERICA AND THEY SAID THERE WAS NO RECALL ISSUED, ALTHOUGH THEY ARE AWARE OF THIS DEFECT. VW DEALERSHIP NOW TELLS ME THE ESTIMATED COST TO REPAIR THE ENGINE AND TIMING CHAIN TENSIONER IS AROUND $10,000. IF THE TIMING CHAIN TENSIONER WAS NOT DEFECTIVE, MY ENGINE WOULD HAVE NEVER FAILED. I SHOWED THEM PROOF OF OIL CHANGES OVER THE LAST 3 YEARS IN WHICH WERE ALL DONE IN A TIMELY MANNER. I AM NOW FIGHTING WITH VW OF AMERICA ABOUT THIS ISSUE. THERE SHOULD BE A RECALL ON THESE VEHICLES. MY CAR IMMEDIATELY BROKE DOWN ON THE HIGHWAY AND I WAS VERY LUCKY THAT NO ONE CRASHED INTO ME. THIS IS A VERY DANGEROUS PROBLEM.

7/22/2016

MY AIRBAG LIGHT STAYS ON IN THE CAR IT IS MY DASHBOARD I HAVE HAD IT RESET AND IT STILL KEEPS COMING ON AND IT SAYS AIRBAG ERROR WHAT CAN I DO ABOUT THIS

2/6/2018

2011 VOLKSWAGEN TIGUAN. CONSUMER STATES MALFUNCTION OF ELECTRONIC PARKING BRAKE *TGW THE CONSUMER WAS DRIVING DOWN THE HIGHWAY AT 50 MPH. MOMENTS BEFORE, COFFEE FROM AN OVER-FILLED CUP HAD SPILLED INTO THE RECESSED AREA WHERE THE ELECTRONIC PARKING BRAKE SWITCH WAS LOCATED. WHEN THE CONSUMER REACHED FOR SOME NAPKINS, THE VEHICLE SUDDENLY CAME TO A SCREAMING HALT IN THE MIDDLE OF THE LANE. THE ENGINE WAS STILL RUNNING, BUT THE BRAKES WOULD NOT RELEASE. THE CONSUMER THEN PULLED THE PARKING BRAKE SWITCH; AFTER A NUMBER OF PULLS, IT FINALLY RELEASED THE BRAKES AND THE CONSUMER WAS ABLE TO DRIVE TO THE SHOULDER. THE CONSUMER STATED THE OWNERS MANUAL CLEARLY STATED THAT WHEN THE ELECTRONIC PARKING SWITCH LEVER IS ENGAGED WHILE THE VEHICLE IS IN MOTION, EMERGENCY BRAKING WILL OCCUR. BUT, ONLY AS LONG AS THE SWITCH IS BEING PULLED, OR UNTIL THE ACCELERATOR IS PRESSED. IF THE SWITCH IS RELEASED OR THE ACCELERATOR IS PRESSED, EMERGENCY BRAKING SHOULD IMMEDIATELY CEASE. THE CONSUMER STATED THAT DID NOT HAPPEN IN THIS INCIDENT. HE HAD BOTH HANDS ON THE WHEEL AND THE SWITCH WAS NOT PUSHED AND WAS ATTEMPTING TO GET OUT OF THE LANE. THE CONSUMER WAS PUSHING THE ACCELERATOR, THUS SATISFYING BOTH REQUIREMENTS FOR CEASING EMERGENCY BRAKING. THE VEHICLE WAS BUCKING BACK AND FORTH; THE VEHICLE WAS CLEARLY IN FIRST GEAR, UT THE CAR WAS NOT RELEASING THE BRAKES. THE CONSUMER BELIEVED THE SYSTEM MALFUNCTIONED, PERHAPS AS A RESULT OF THE SPILLED COFFEE. A FEW DAYS LATER, THE YELLOW PARKING BRAKE WARNING LIGHT ILLUMINATED ON THE DASH, BUT DID NOT APPEAR AGAIN THE NEXT TIME THE VEHICLE WAS STARTED. *JB

9/12/2011

ALUMINUM WHEEL HAS CRACK IN IT WITH NO DAMAGE TO TIRE OR AXLE. TIRE WENT FLAT. ONE SERVICE PERSON SAYS DEFECTIVE. ONE WEEK LATER ANOTHER SAID "YOU MUST HAVE HIT SOMETHING", WHICH WE DIDN'T. I HAVE PICTURES. I HAVE ESCALATED AT VW. THEY DON'T WANT TO PAY FOR IT. NUMBER ON WHEEL IS: KBA 46696. *TR

2/9/2015

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. WHILE DRIVING APPROXIMATELY 10 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE HORN FAILED TO SOUND. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SCREW, CONTROL UNIT, AND CUP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

12/1/2016

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V569000(EXTERIOR LIGHTING). THE CONTACT TOOK THE VEHICLE TO LEITH VOLKSWAGEN OF CARY (2300 AUTOPARK BLVD, CARY, NC 27511, (919) 297-1640) FOR THE RECALL REPAIR. WHILE DRIVING 55 MPH, THE EXTERIOR LIGHTING FAILED AND TURNED OFF WITHOUT WARNING. AFTER THE LIGHTING FAILURE, SEVERAL ERROR MESSAGES APPEARED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE BACK TO THE SAME DEALER AND WAS INFORMED THAT THE FUSE BOX NEEDED TO BE REPLACED, WHICH WAS NOT COVERED IN THE INITIAL RECALL. THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY OUT OF POCKET TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS INFORMED THAT THEY COULD NOT ASSIST BECAUSE THE VEHICLE HAD PREVIOUSLY BEEN SERVICED PER THE RECALL. THE VEHICLE HAS BEEN REPAIRED. THE FAILURE MILEAGE WAS 83,000. *LN*JB

10/28/2019

THE LATCH FROM THE TRUNK STOPPED WORKING AND THE TRUNK DOESN'T CLOSE

10/19/2020

The driver side rear coil spring snapped at 103,000 miles. We just returned from a road trip and are lucky it occurred in the driveway. There was a loud bang when it occurred. The car had to be towed for replacement of both coil springs.

8/24/2021

Clock spring in steering column has snapped. Because if a previous recall, this part is covered under warranty. New clock spring is on back order without any ETA when one will be available. Car horn is disabled and airbags will not deploy if an accident does occur. State safety inspection can not/will not pass as a result of this broken part. I do not have the luxury of renting a car until this part comes in to the US. Per various forums, possibly 6000-8000 clock springs on back order

5/10/2022