2011 Volkswagen Jetta Owner Complaints

MY 2011 VOLKSWAGEN JETTA SPORTWAGEN TDI HAD IT'S FUEL PUMP FAIL LEAVING MY WIFE AND CHILD STRANDED. THE CAR WAS STARTED AND SUDDENLY LOST POWER ON THE ROADWAY. CAR WAS TOWED TO DEALER WHERE IT WAS DETERMINED THAT THE FUEL PUMP HAD FAILED. PUMP FAILURE WAS CATASTROPHIC SENDING METAL SHARDS THROUGHOUT THE FUEL SYSTEM (TANK, FUEL LINES, FILTERS, ETC.) THIS HAS BEEN DOCUMENTED BY MANY OTHERS WITH THIS ENGINE (BACK TO 2009). AS OF YET THERE HAS BEEN NO RECALL BY VW. VW IS CURRENTLY TESTING MY FUEL AND HAS ORDERED PARTS FOR REPAIR. THE REPLACEMENT PART WILL BE THE SAME PART # AS THE ONE THAT FAILED. MOST PEOPLE HAVE HAD THIS HAPPEN WHILE OUT ON THE ROAD, ESSENTIALLY STRANDING THEM IN A DANGEROUS ENVIRONMENT. I LOVE MY CAR, BUT I WANT IT TO BE SAFE. *TR

11/15/2010

2011 VW DIESEL JETTA SIX SPEED MANUAL. THE COMPUTER IS PROGRAMMED TO SHUT THE ENGINE OFF AT ABOUT 750 RPM THIS NUMBER APPEARS TO BE ARBITRARY OR POSSIBLY PICKED FOR SOME FUEL ECONOMY TRADEOFF. THE PROBLEM IS THAT THIS CAUSES SOME VERY DANGEROUS CONDITIONS IN TRAFFIC. NORMALLY A DIESEL CAN BE BROUGHT DOWN TO NEARLY ZERO AND STILL POWER UP AND OUT OF A STOP. GAS ENGINES ARE NOT SO GOOD AT THIS BUT TO SOME EXTENT THIS IS AN ENGINE CONDITION THAT SHOULD BE ANTICIPATED AND SUCCESSFULLY RECOVERED FROM. VW HAS TAKEN THE OTHER ROAD. IF ONE DOES NOT REV THE ENGINE EXCESSIVELY, EVEN ON VERY SLIGHT INCLINES, THE COMPUTER LETS YOU GET ABOUT TEN FEET INTO THE INTERSECTION AND TURNS THE ENGINE OFF. THE GUY BEHIND YOU HAS TO SLAM ON HIS BREAKS IF HE IS LOOKING (YOUR BRAKE LIGHTS ARE OFF BECAUSE YOU ARE NOT USING THEM TO STOP.) OR IF HE IS LOOKING AT HIS LEFT TURN LANE, HIS PHONE OR WHATEVER, POW. OR YOU GET HALF INTO AN INTERSECTION CROSSING FROM THE STOP SIGN AND GET DROPPED IN THE MIDDLE OF THE ROAD UNTIL YOU CAN GO THROUGH THE EVOLUTION OF EVENTS ALLOWING A RESTART. RESTART EVOLUTION ALSO CONTRIBUTES TO THE DANGER AS IT TAKES SO LONG. I HAVE DRIVEN MANUAL TRANSMISSIONS EXCLUSIVELY FOR 40 LICENSED DRIVING YEARS AND A FEW YEARS PRIOR TO THAT ON THE FARM. ONE SHOULD NOT HAVE TO DRIVE WITH ONE'S HEEL ON THE TOP OF THE GAS PEDAL, BUT OVER-REVVING THE ENGINE IS THE ONLY WAY TO SAFELY START OUT FROM A STOP SIGN. THIS SHOULD NEVER HAVE GOTTEN PAST THE ENGINEERS. UNLESS OF COURSE THEY ARE NOT GUYS WHO ENJOY DRIVING. EVEN THE DEALER'S MASTER MECHANICS ARE PUZZLED THAT THEY STALL IT EVERY TIME THEY TRY TO DRIVE IT. *TR

2/8/2011

NEW CAR MANUAL TRANSMISSION, CAR STALLS OUT AT LOW SPEEDS ON SNOW COVERED ROADS. RPM'S 1400 - 2000 CAN STOP PROBLEM IF TRACTION CONTROL IS DISABLED. I HAVE DRIVEN MANUALS FOR OVER 30 YEARS AND IT IS NOT OPERATOR ERROR IT IS A PROBLEM WITH THE TRACTION CONTROL AND COMPUTER SYSTEM - IT DIES IN TRAFFIC AND REQUIRES THE KEY TO BE TURNED ALL THE WAY OFF AND THEN BACK ON TO GET THE CAR STARTED. TAKING THE RPM'S UP TO 2500 AVOIDS THE PROBLEM - BUT THIS WILL CERTAINLY WEAR OUT THE CLUTCH. DEALER FEELS IT IS JUST A SENSITIVE CLUTCH - I NOW HAVE 600 MILES ON THE CAR AND HAVE TO DISABLE TRACTION CONTROL TO STOP THE STALLING AT START UPS AND LOW SPEED SHIFTING.

2/7/2011

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITH THE ILLUMINATION OF THE BATTERY WARNING LIGHT. THE VEHICLE WOULD NOT RESTART AND HAD TO BE PUSHED INTO A PARKING LOT. WITHIN A FEW MINUTES, THE BATTERY WARNING LIGHT WAS NO LONGER ILLUMINATED AND THE VEHICLE RESTARTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE FAILURE DID NOT RECUR. THE APPROXIMATE FAILURE MILEAGE WAS 280.

2/16/2011

MY 2011 VW JETTAS HIGH PRESSURE FUEL SYSTEM STOPPED WORKING AND THE CAR WILL NOT START. THE DEALER SAID THAT IS WAS CAUSED BY THE FUEL. THE REPAIRS ARE WELL OVER $8000. I UNDERSTAND THAT NHTSA IS LOOKING INTO THIS PROBLEM BECAUSE IT HAS HAPPENED TO SO MANY OTHER VW DIESEL JETTA CARS. I HAVE NOW TALKED TO OVER 15 PEOPLE IN MY AREA THAT HAVE HAD THE SAME ISSUE WITH THE FUEL SYSTEM. I OWN NUMEROUS OTHER DIESEL TRUCKS THAT FILL UP AT THE SAME FILLING STATION AND HAVE NOT HAD THIS PROBLEM. PLEASE DO SOMETHING ABOUT A RECALL SO THIS IS COVERED BY VW. I CAN SEE IF THIS PROBLEMS WAS JUST A FEW CARS, BUT THE TDI WEB SITE LISTS THOUSANDS OF CARS THAT THIS HAS HAPPENED TO. *JS

5/15/2012

WITH LITTLE OR NO WARNING, ENGINE STALLED IN BUSY INTERSECTION DURING EVENING RUSH HOUR. LUCKILY CAR COST INTO ADJACENT PARKING LOT. HAD CAR TOWED TO LOCAL VW DEALER WHO SAID TOTAL FUEL SYSTEM HAD TO BE REPLACED DUE TO HIGH PRESSURE FUEL PUMP FAILURE. REPAIR TOOK SEVERAL WEEKS. *TR

5/24/2012

FROM TIME TO TIME, WHEN DEPRESSING THE GAS PEDAL TO ACCELERATE (ENTERING HIGHWAY VIA ON RAMP, CLIMBING MODERATE HILL OR GRADE, PASSING SLOWER VEHICLE) THERE IS INITIALLY NO ACCELERATION, THEN A SUDDEN SURGE OF POWER CAUSING AN UNCONTROLLED ACCELERATION.

2/11/2011

VOLKSWAGEN JETTA SEDAN DSG TDI 2011. VEHICLE AS MADE HAS A TWO SECOND HOLD FOR KEEPING THE CAR FROM ROLLING BACKWARDS ON INCLINES. HOWEVER THE CAR OWNERS MANUAL REQUIRES A SLOW ACCELERATION WHICH ALLOWS THE CAR TO ROLL BACKWARDS RISKING HITTING THE CAR OR PEDESTRIAN BEHIND YOU ESPECIALLY IN DRIVEWAYS WITH INCLINES ENDANGERING SMALL CHILDREN BECAUSE OF VISIBILITY. THE ONLY WAY TO OVERCOME THIS SAFETY DEFECT IS TO USE THE EMERGENCY BRAKE TO HOLD VEHICLE UNTIL RPMS INCREASE ENOUGH TO ENGAGE THE TRANSMISSION. THE FRONT AND REAR WINDSHIELDS HAVE A BLUR, THE FRONT WINDSHIELD EXTENDS FROM THE BOTTOM TO APPROXIMATELY SIX INCHES UP THE GLASS AND THE REAR GLASS HAS DISTORTION THROUGHOUT. THIS CAUSES EYE STRAIN, WATERING, AND HEADACHE WHEN SUBJECTED TO FOR AN HOUR OR MORE OF TRAVEL AND IS ESPECIALLY BAD IN BRIGHT SUNLIGHT CAUSING AN UNSAFE DRIVING CONDITION. DEALER ADMITTED DISTORTION BUT REFUSED TO REPAIR ALONG WITH MANUFACTURER. THE CAR STALLS WHEN ATTEMPTING TO MOVE FORWARD FROM A STOP RESULTING IN AN EXTREMELY UNSAFE VEHICLE WHEN TRYING TO CROSS LANES OF TRAFFIC. THE CAR WILL NOT REACH ITS MAXIMUM RPM AS INDICATED IT SHOULD DO BY OWNERS MANUAL FOR PASSING OR MERGING INTO TRAFFIC RESULTING IN UNSAFE VEHICLE OPERATION IN MULTIPLE INSTANCES. THE DEALER ACTUALLY MADE THIS WORSE THEN WOULD NOT CORRECT. THE VEHICLE ALSO DOES NOT HAVE PARKING LIGHTS AS REQUIRED BY SOME STATE STATUES AND SHOULD HAVE NEVER BEEN CERTIFIED FOR SALE IN THE USA. *TR

9/4/2011

18 DAYS AND 400 ODOMETER MILES AFTER PURCHASING MY 2011 JETTA SPORTWAGEN TDI, THE 'GLOWLIGHT' WARNING LIGHT CAME ON WHILE DRIVING. THE FOLLOWING DAY, THE 'GLOWLIGHT' BEGAN TO BLINK, THEN THE 'CATALYTIC' WARNING LIGHT ALSO BEGAN BLINKING. CAR WAS TAKEN TO DEALERSHIP THE SAME DAY. AFTER (REMOTE) DIAGNOSTIC ASSISTANCE FROM THE MANUFACTURER, DEALER REPORTED THAT THE 'CRANK SENSOR' NEEDED REPLACING. AFTER 2 DAYS, THE DEALER INFORMED ME THAT IT WAS NOT THE 'CRANK SENSOR' AFTER ALL. DAYS LATER, A MANUFACTURER'S REP INSPECTED THE CAR AT THE DEALERSHIP AND DETERMINED THAT AN ONBOARD COMPUTER WAS THE PROBLEM, AND THAT ONE WOULD ARRIVE FROM GERMANY IN 10 TO 14 DAYS. DEALER LATER REVISED THAT TIME ESTIMATE TO 35 DAYS. IF DEALER'S ESTIMATE IS CORRECT, MY NEW CAR WILL HAVE BEEN IN THE SHOP FOR WELL OVER 40 DAYS. NOTE: U.S. DEPT. OF TRANSPORTATION DATABASE SHOWS AT LEAST 3 SIMILAR COMPLAINTS FOR 2010 JETTA TDI'S. SEE ODI ID # 10359939, 10359434, 10353544. SO WHY HASN'T VOLKSWAGEN CORRECTED THIS KNOWN PROBLEM? *TR

10/27/2010

THIS IS AN ADDENDUM TO COMPLAINT ODI# 10362604 AND REFERENCES 6 ADDITIONAL "GLOWPLUG" WARNING LIGHT ODI COMPLAINTS FILED FOR THE 2009 MODEL YEAR. (THE 3 REFERENCES IN THE ORIGINAL COMPLAINT WERE ONLY FOR THE 2010 MODEL YEAR.). THIS BRINGS THE TOTAL TO 9 OTHER VOLKSWAGEN JETTA SPORTWAGEN TDI INCIDENTS THAT ARE SIMILAR OR IDENTICAL TO MY OWN. BASED ON THESE MULTIPLE REPORTS, THERE CAN BE NO QUESTION BUT THAT VOLKSWAGEN HAS KNOWN ABOUT THIS HAZARDOUS AND COSTLY DEFECT FOR AT LEAST 3 YEARS. ADDITIONAL ODI COMPLAINT NUMBERS: 10356900, 10355519, 10354353, 10315932, 10297692, 10295191. *TR

10/28/2010

1 RECENTLY PURCHASED A (2011) VW JETTA AT "CHAPMAN VOLKSWAGEN" IN TUCSON, ARIZONA.IT SEEMED TO RUN WELL THE FIRST DAY I DROVE IT,BUT ON THE SECOND DAY OF PURCHASE I MADE U-TURN TO PROCEED ONTO THE HIGHWAY AND IT MYSTERIOUSLY DECELERATED. I PULLED THE VEHICLE OVER AS I WAS GOING ONTO THE ON-RAMP AND NOTICED THAT THE LOW FUEL LIGHT WAS LIT. WHAT STUCK ME AS BEING MOST PECULIAR WAS THAT THE REGULAR FUEL GAUGE WAS READING NEARLY HALF FULL. THE VEHICLE DID NOT STALL AND THE GAUGE RETURNED TO NORMAL FUNCTIONING, BUT IT LEFT ME WITH QUESTIONS ABOUT THE SAFETY OF THE VEHICLE. I WAS WONDERING IF OTHER SIMILAR VEHICLES HAD SIMILAR ISSUES AND IF THEY WERE RESOLVED. THE REPRESENTATIVES AT THE DEALERSHIP ARE NOT RETURNING MY CALLS AND HAVE OFFERED NO EXPLANATION FOR THE INCIDENT. *TR

11/29/2010

AFTER EXITING HIGHWAY, I NOTICED SMOKE COMING FROM UNDER THE HOOD. THE ENGINE TEMP. WAS NORMAL SO I DROVE STRAIGHT TO MY DEALERSHIP. WHEN I ARRIVED I NOTICED A STRONG SMELL OF DIESEL FUEL. THE DEALER TOOK THE CAR IMMEDIATELY AND INVESTIGATED, THEY FOUND A FUEL LEAK CAUSED BY A PINHOLE IN THE FUEL LINE AT THE #2 INJECTOR. THEY REPAIRED THE PROBLEM AND RETURNED THE CAR THE NEXT DAY. UPDATED 2/8/12 *CN

4/14/2011

CAR IS A 2011 VW JETTA TDI. I WAS TOLD BY THE VW DEALER THAT THE HIGH PRESSURE FUEL PUMP HAD FALLEN APART CAUSING METAL TO GO THROUGH THE FUEL SYSTEM.I BOUGHT THE CAR NEW IN JULY OF 2011.VOLKWAGEN IS REPLACING THE ENTIRE FUEL SYSTEM BUT I AM CONCERNED THAT DAMAGE MAY HAVE ALREADY BEEN DONE TO THE ENGINE. *JS

5/1/2012

TRAVELING IN THE LEFT LANE ON 95 N OUTSIDE BALTIMORE MD AT 65 MPH MY VEHICLE'S GAS PEDAL STOPPED RESPONDING AND THE CAR BEGAN TO LOSE POWER AND LURCH FORWARD AND EVENTUALLY DIE AS THE YELLOW DIESEL ENGINE INDICATOR ALONG WITH THE YELLOW ENGINE INDICATOR BEGAN BLINKING. I WAS ABLE TO AVOID TWO LANES OF TRAFFIC AND COAST OVER TWO LANES TO AN OFF RAMP BEFORE THE STEERING WHEEL LOCKED. AFTER CONTACTING VW ROADSIDE ASSISTANCE THE VEHICLE WAS TOWED TO HERITAGE VW LOCATED AT 9215 HARFORD ROAD #2 PARKVILLE, MD 21234 (877) 398-1963. IT WAS AFTER 9:00 P.M SO THE VEHICLE WAS LEFT IN THE LOT AND ALL THE PAPERWORK WAS DROPPED IN THE BOX. THE SERVICE DEPARTMENT CITED A FUEL PUMP MALFUNCTION ALONG WITH A FAULTY FUEL GAUGE AS THE ISSUE. THIS IS THE SECOND TIME WE HAVE HAD TO SUBMIT A REPORT TO YOUR AGENCY FOR THE EXACT SAME ISSUES (PLEASE SEE REFERENCE NUMBER 10417213), THE AGENTS INFORMATION IS LISTED BELOW. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

7/8/2012

I WAS DRIVING ON THE SAN MATEO BRIDGE AT APPROX 65 MPH, WHILE ON THE BRIDGE MY TPM ALARM CAME ON THEN IMMEDIATELY AFTER THE BACKEND OF THE CAR STARTED TO SWERVE. I PULLED OVER ASAP AND AS I CAME TO A STOP THE TREAD PORTION OF MY REAR TIRE CAME BOUNCING PAST ME. AFTER GETTING OUT OF THE CAR, I SAW MY CAR SITTING ON THE RIM. LATER INSPECTION OF THE TIRE AND SIDEWALLS SHOWED NO OTHER DAMAGE EXCEPT THAT THE TIRE APPEARED TO COME APART RIGHT ALONG THE EDGE OF THE TIRE WHERE THE TREAD MEETS THE SIDEWALL. IN COMPARISON TO THE OTHER TIRES, THE STYLE OR MODEL OF TIRE HAS A SIDEWALL GROOVE IN THE MOLD. IT APPEARS THAT THE TIRE FAILED ALONG THIS GROOVE ON BOTH SIDES OF THE TIRE. NO OTHER PUNCTURE MARKS OR OTHER SIDEWALL TRAUMA WAS PRESENT. ALONG THIS SAME GROOVE ON THE OTHER TIRES, THE RUBBER APPEARS TO HAVE IMPERFECTIONS, LITTLE BUBBLES AND VOIDS IN THE RUBBER THAT APPEAR AS IF THE RUBBER DID NOT FULLY FILL THE MOLD FOR THE TIRE. I STILL HAVE THE TIRE AND SIDEWALLS FOR INSPECTION & PICTURES THAT CAN ME EMAILED. *TR

6/15/2011

THE TURANZA EL400 02 TIRES CAME STANDARD ON MY NEW 2011 VOLKSWAGEN JETTA. THE TIRES HAVE A VIBRATION AT 40-40 MPH. DEALER SAYS IT IS THE TIRES. THE VIBRATION GETS BETTER WITH DRIVING, BUT NEVER COMPLETELY GOES AWAY. VIBRATION IS AT ITS WORST AFTER THE CAR HAS BEEN SITTING FOR SEVERAL HOURS TOOK THE CAR TOTHE DEALER ON 2 SEPARATE SERVICE CALLS, THEY RE BALANCED AND ROTATED THE TIRES FOR ME. THIS WAS NO HELP TOOK THE CAR TO FIRESTONE TO NO AVAIL, THE MANAGER SAYS THAT THERE'S NO WAY THERE CAN BE A VIBRATION FROM THE TIRE AT THAT SPEED. I ASSURE YOU THERE IS. I AM VERY DISAPPOINTED WITH FIRESTONE DISCONCERN WITH MY SAFETY. *TR

6/24/2011

WITH THE SPEED CONTROL ENGAGED AND WHILE PRESSING THE DECELERATION SWITCH ON THE TURN SIGNAL ARM TO SLOW THE VEHICLE DOWN, THE SPEED UNEXPECTEDLY INCREASES. EACH PRESS OF THE DECELERATION SWITCH NORMALLY CAUSES THE SPEED TO BE REDUCED BY 1 MILE PER HOUR. THE FIRST FEW PRESSES CAUSE THE VEHICLE TO DECELERATE AS IT SHOULD, BUT OCCASIONALLY ON THE THIRD OR FOURTH PRESS THE SPEED JUMPS BACK UP BY 2 OR 3 MILE PER HOUR. SOMETIMES IT CORRECTS ITSELF AND SOMETIMES IT KEEPS REPEATING THE PATTERN.

5/13/2011

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THERE ARE TIMES WHEN THE ACCELERATOR PEDAL WAS ENGAGED, BUT THE VEHICLE DOES NOT ACCELERATE IMMEDIATELY. THE FAILURE OCCURRED INTERMITTENTLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER THREE TIMES AND WAS TOLD THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE MILEAGE WAS 10 AND THE CURRENT MILEAGE WAS 10,276. UPDATED 10/18/11*LJ UPDATED 3/27/12

8/1/2011

WHILE ACCELERATING NORMALLY FROM A STOP SIGN IN SPORT MODE (SPORT MODE FOR RESPONSIVENESS, NOT A DRAG RACE), THE CAR JERKED WHILE SHIFTING FROM FIRST TO SECOND GEAR. IT WAS A HALF SECOND HESITATION BUT NOTICEABLY LOST POWER AND RECOVERED BUT NOTICEABLE ENOUGH FOR ME TO REPORT IT. *TR

1/4/2011

WHILE DRIVING THE CAR WITH THE DSG TRANSMISSION IN MANUAL SHIFT (TIPTRONIC) MODE, THE CAR IS SUPPOSED TO DOWNSHIFT AUTOMATICALLY AS THE CAR SLOWS DOWN. I HAVE HAD 2 INSTANCES WHEN THE CAR WOULD SLOW DOWN, THE TRANSMISSION WOULD DOWNSHIFT (AS IT SHOULD) TO 4TH GEAR AND THE INSTRUMENT CLUSTER MULTI-FUNCTION DISPLAY INDICATES 4TH GEAR BUT WHEN I ACCELERATE TO GET THE CAR MOVING AGAIN, THE CAR FEELS LIKE IT IS STUCK IN NEUTRAL, I.E., THE ENGINE REVS BUT THE MOMENTUM DOES NOT INCREASE. SOLUTION: I HAVE FOUND THAT MANUALLY PUSHING THE SHIFTER LEVER DOWN TO SHIFT INTO 3RD GEAR ENGAGES 3RD GEAR AND GETS THE CAR GOING AGAIN. *TR

4/11/2011

FROM TIME TO TIME, WHEN DEPRESSING THE GAS PEDAL TO ACCELERATE (ENTERING HIGHWAY VIA ON RAMP, CLIMBING MODERATE HILL OR GRADE, PASSING SLOWER VEHICLE) THERE IS INITIALLY NO ACCELERATION, THEN A SUDDEN SURGE OF POWER CAUSING AN UNCONTROLLED ACCELERATION.

2/11/2011

TL*THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE WHILE DRIVING 30 MPH. THE VEHICLE CAUGHT FIRE AND THE CONTACT WAS ABLE TO GET OUT OF THE VEHICLE BEFORE IT EXPLODED. THE POLICE AND FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FIRE. THE CAUSE OF THE FIRE HAD NOT BEEN DETERMINED. THE VIN WAS UNKNOWN. THE CONTACT OWNED THE VEHICLE FOR A MONTH AND WAS NOT SURE OF THE MILEAGE.

5/25/2011

2011 JETTA SPORTWAGEN TDI REAR HATCH HAD A LEAK CAUSING TAILGATE TO FILL WITH WATER. BROUGHT BACK TO THE DEALER THREE TIMES. 1ST TIME-REPLACED WINDOW AND SEAL 2ND TIME-REPLACED THIRD BREAK LIGHT AND GASKET 3RD TIME-SAID THERE WAS A BAD WELD AND REPLACED ENTIRE TAILGATE. THE LEAK RESULTED IN A HIGH AMOUNT OF MOISTURE BEING IN THE CAR, NOW HAVE CONCERNS ABOUT THE ELECTRICAL SYSTEM. VW WILL NOT EXTEND THE WARRANTY ON THE ELECTRONICS, THAT GOT WET. *TR

4/1/2011

THE FACTORY INSTALLED LIP SPOILERS THAT COME WITH 2011 JETTA OR LATER ARE ONLY ATTACHED USING GLUE. IT IS NOT SECURED WITH ANY HOOKS OR SCREWS. SO THE LIP SPOILER AT THE BACK OF MY JETTA HAS STARTED TO COME OFF. IN MY OPINION THIS IS A BIG SAFETY ISSUE SINCE THE LIP SPOILER CAN COME APART AT ANY TIME. SO IF I AM ON THE ROAD OR ON THE HIGHWAY AND THE LIP SPOILER COMES APART, IT MAY CAUSE DAMAGE OR INJURIES TO CARS BEHIND ME. I TOOK THIS ISSUE TO THE VW DEALERSHIP AT DULLES, VA. THE SERVICE DEPARTMENT DENIED WARRANTY SERVICE TO REPAIR THE LIP SPOILER. THEY EVEN TRIED TO CLAIM THAT I HAD SOMEHOW BEEN INVOLVED IN AN ACCIDENT WHICH IS NOT TRUE AT ALL. I BELIEVE VW IS TRYING TO COVER THIS ISSUE UP AND I REQUEST NHTSA TO LOOK INTO THIS MATTER. *TR

8/10/2012

TRAVELLING UNDER NORMAL CONDITIONS ON INTERSTATE 95 MY TIRE PRESSURE LIGHT CAME ON SIGNALING LOW TIRE PRESSURE. I IMMEDIATELY REDUCED SPEED AND MOVED OVER TO THE RIGHT LANE TO MONITOR ANY CHANGE IN PRESSURE OR CONTROL. THE LIGHT STAYED ON FOR APPROX. 3 MILES WITHOUT ANY SIGNAL OF LOW PRESSURE AT WHICH TIME THE REAR PASSENGER TIRE BLEW OUT. I WAS ABLE TO CONTROL THE CAR AND PULL OFF THE HIGHWAY WITHIN 30-40 FEET AFTER BLOWOUT. THE TIRE ITSELF WAS COMPLETELY SEPARATED FROM THE RIM AND WAS 100% TORN FROM AT THE BELT SEAM ON THE INTERIOR AND EXTERIOR. THE TIRE IN QUESTION WAS A CONTINENTAL CONTIPRO CONTACT 225. VW WOULD NOT ADMIT DEFECT AFTER THEIR REVIEW ALTHOUGH MECHANICS AT MERCHANTS AND "OFF THE RECORD REVIEW" BY VW ADMITTED IT LOOKS LIKE A DEFECT. AT THE 10K SERVICE CHANGE AT VW, THE CAR WAS INSPECTED AND THE TIRES WERE APPROVED WITH SUFFICIENT TREAD NOTED.

8/9/2011

EVENT LEADING TO FAILURE: SUNNY MID-DAY, DRIVING ON THE HIGHWAY I HEARD A SOUND AS IF MY TIRE HAD BURST, AND MOMENTARILY LOST CONTROL OF THE VEHICLE. DID NOT CRASH. FAILURE AND DETAILS: ONCE I HALTED THE CAR, I INSPECTED MY PASSENGER-SIDE FRONT TIRE, AND THOUGH IT WAS FLAT, THERE WERE NO SIGNS OF RUPTURE OR PERFORATION. I PROCEEDED TO CHANGE IT, AND, HAVING REMOVED IT, I NOTICED A CRACK IN THE INNER LUMEN. THE CRACK WAS AN ARC OF APPROXIMATELY 6 INCHES. ACTION TO CORRECT THE FAILURE: A SPARE TIRE WAS SET IN PLACE AND THE CAR HAS BEEN TAKEN TO THE DEALER. FURTHER DETAILS: DEALER CLAIMS THAT THE DAMAGE WAS USER INDUCED, BUT I WAS DRIVING ON THE HIGHWAY AND THERE WERE NO BUMPS, DEBRIS, NOR DID I CRASH. I FEAR THIS COULD HAPPEN TO OTHERS. I HAD PREVIOUSLY TAKEN THE CAR TO THE DEALER BECAUSE THE LOW TIRE PRESSURE LIGHT WAS ON, BUT I WAS TOLD THAT IT WAS NORMAL AND THAT THE SENSOR HAD TO BE REST. *TR

8/25/2011

I KNOW THIS SOUNDS RIDICULOUS BUT I'VE DRIVEN ON MANY ROAD TRIPS AND THIS HAS NEVER HAPPENED UNTIL THIS VEHICLE, AND IT'S PAINFUL. BUT HERE IT IS: LEATHER-WRAPPED STEERING WHEEL CAUSES CALLUSES AT A HIGHLY UNUSUAL RATE ON LONGER DRIVES. (I HAVE BEEN ABLE TO DRIVE FOR 12 HOURS ON MULTIPLE OCCASIONS WITHOUT ISSUE. AFTER DRIVING ONLY THREE AND A HALF HOURS STEADILY, MY HANDS HURT ALL OVER.) IT'S IMPORTANT TO NOTE THAT THE LEATHER ISN'T CAUSING THIS - THE STITCHING ON THE INSIDE IS FAR TOO RAISED UP ON THE INSIDE PART AROUND THE ENTIRE 'WHEEL' OF THE STEERING WHEEL. IT IS ALSO RIGHT BEHIND THE LEFT AND RIGHT 'HANDLES' WHERE YOU CAN HOLD THE WHEEL, SO ANYWHERE YOU HOLD IT, YOU BASICALLY ARE ADVERSELY AFFECTED. I BELIEVE THIS IS A SAFETY ISSUE BECAUSE IF IT'S NOT COMFORTABLE AT ALL TO HOLD THE STEERING WHEEL, DRIVERS MAY BE INCLINED TO HOLD THE WHEEL MORE LOOSELY OR HOLD THE WHEEL EVEN LESS/LET GO WHEN THEY BELIEVE IT IS "SAFE" ... WHICH MAY LEAD TO CRASHES, INJURY, OR DEATH, DUE TO DEVELOPING PAIN IN THE HANDS/FINGERS BECAUSE OF THE WAY THIS STEERING WHEEL HAS BEEN DESIGNED. *TT

8/28/2011

STEERING PULLED SHARPLY TO THE RIGHT, COULD NOT GET THE CAR STRAIGHT AND WENT INTO THE CURB. ALL OF THE LIGHTS ON THE DASHBOARD LIT UP DURING THE INCIDENT. *TR

10/20/2011

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING 30 MPH AND CONTACT CRASHED INTO A WALL. NO ONE WAS INJURED DURING THE CRASH BUT THE AIRS BAGS DID NOT DEPLOY AND THE VEHICLE WAS DESTROYED. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.

10/26/2011

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT WAS TRAVELING 25 MPH WHEN THE CONTACT CRASHED INTO A WALL AND THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER TO BE INSPECTED. THE CONTACT WAS TOLD BY THE MANUFACTURER THAT THE AIR BAGS DID NOT DEPLOY IN A FRONTAL CRASH, ONLY IF THE VEHICLE WAS STRUCK FROM THE SIDE OR THE REAR. THE FAILURE AND THE CURRENT MILEAGE WAS UNKNOWN.

10/27/2011

WHEN THE CAR IS PARKED THE INTERIOR AND EXTERIOR LIGHTS COME ON UNTIL YOU GO CRANK THE CAR. THE DEALER COMPLETED A DIAGNOSTIC TEST AND HE SAID EVERYTHING CHECKED OUT OK....THIS IS NOT NORMAL AND MY CONCERN WOULD BE WILL IT EVENTUALLY AFFECT THE BATTERY. *TR

3/27/2013

VEHICLE HAS NO FUSE DIAGRAM AND LIGHTER FUSE REPEATEDLY BLOWS.UNABLE TO GET HELP ON LEASED VEHICLE WITHOUT PAYING FOR SERVICE. I UNFORTUNATELY CANNOT ACCESS SIMPLE FUSES WITHOUT HAVING A DIAGRAM. I WAS PUT IN HARMS WAY BY ACCIDENTALLY REMOVING BRAKE LIGHT FUSE. I AM NOT ABLE TO FIND A DIAGRAM ON THE INTERNET OR VW WEBSITE. *TR

5/13/2013

NEW CAR MANUAL TRANSMISSION, CAR STALLS OUT AT LOW SPEEDS ON SNOW COVERED ROADS. RPM'S 1400 - 2000 CAN STOP PROBLEM IF TRACTION CONTROL IS DISABLED. I HAVE DRIVEN MANUALS FOR OVER 30 YEARS AND IT IS NOT OPERATOR ERROR IT IS A PROBLEM WITH THE TRACTION CONTROL AND COMPUTER SYSTEM - IT DIES IN TRAFFIC AND REQUIRES THE KEY TO BE TURNED ALL THE WAY OFF AND THEN BACK ON TO GET THE CAR STARTED. TAKING THE RPM'S UP TO 2500 AVOIDS THE PROBLEM - BUT THIS WILL CERTAINLY WEAR OUT THE CLUTCH. DEALER FEELS IT IS JUST A SENSITIVE CLUTCH - I NOW HAVE 600 MILES ON THE CAR AND HAVE TO DISABLE TRACTION CONTROL TO STOP THE STALLING AT START UPS AND LOW SPEED SHIFTING.

2/7/2011

WHILE ON AN OUT OF STATE ROAD TRIP. WE STOPPED AT A FUEL STATION AND SMELLED A REALLY STRONG DIESEL SMELL. THINKING THERE WAS JUST DIESEL SPILL AT THE FUEL STATION WE CONTINUED ON OUR WAY ON THE INTERSTATE. APPROX. 30 MILES LATER DOWN THE INTERSTATE OUR GLOW PLUG LIGHT STARTED TO BLINK, WHICH INDICATED A PROBLEM WITH THE ENGINE. WE WENT TO THE NEAREST EXIT AND STOPPED THE CAR. WHEN WE GOT OUT THE DIESEL SMELL WAS EVEN STRONGER. SMOKE WAS COMING FROM THE HOOD AND DIESEL WAS HEAVILY DRIPPING FROM THE WHOLE UNDERSIDE OF THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALERSHIP IN OREGON. THE DEALERSHIP TOLD ME IT WAS A #2 FUEL INJECTOR LEAK AND THAT VOLKSWAGEN WANTS THEM (THE DEALERSHIP IN OREGON) REMOVE THE ENTIRE ENGINE AND SEND IT TO GERMANY FOR EXAMINATION ON A TEST STAND. THREE WEEKS AFTER THE CAR WAS TOWED TO THE OREGON DEALERSHIP THEY CALLED ME AND INFORMED ME I COULD COME GET IT. I DROVE BACK TO OREGON TO GET THE CAR AND IT STILL SMELLED EXTREMELY STRONG OF DIESEL AND THE EXTERIOR WAS STILL COVERED IN THE DIESEL THAT LEAKED FROM THE ENGINE. I ASKED THE SERVICE DEPARTMENT TO CHANGE THE FIBER ENGINE COVER. THEY TOLD ME THERE WAS NO REASON TO DO THAT AND WOULD HAVE TO GET THAT APPROVED. I DROVE THE CAR BACK HOME TO CALIFORNIA AND THEN CALLED VOLKSWAGEN OF AMERICA TO GET MY CAR FIXED RIGHT. THEY HAD ME BRING IT TO THE DEALERSHIP I BOUGHT IT FROM IN ROSEVILLE, CA. ROSEVILLE VOLKSWAGEN SERVICE WORKER IDENTIFIED THE CAR HAVE A STRONG DIESEL SMELL JUST WALKING NEAR THE CAR. THEY WROTE ON THE SERVICE TICKET THAT THEY FOUND THE FIBER ENGINE COVER "SOAKED WITH DIESEL FUEL. ROSEVILLE VOLKSWAGEN HAD THE CAR FOR NINE MORE DAYS TO CLEAN AND DETAIL THE INSIDE AND OUTSIDE OF THE CAR.

7/8/2011

WHILE DRIVING THE WINDSHIELD WIPERS WOULD RANDOMLY CREEP UP THE WINDSHIELD AND WHEN THE WIPERS GOT ALL THE WAY TO SERVICE MODE, ALL THE DOORS WOULD UNLOCK. THE RADIO WOULD FADE IN AND OUT AND THE WHEN ADJUSTING THE SOUND ON THE RADIO LOUD CRACKING, POPPING AND STATIC SHOULD WOULD COME FROM THE RADIO SPEAKERS. *TR

4/2/2011

AUTOMATIC DOOR LOCKS FAIL TO WORK. MANUAL ENTRY MUST BE GAINED TO VEHICLE AND DOORS OPENED ON ALL DOORS OTHER THAN DRIVERS BY PULLING ON INSIDE HANDLES. UNABLE TO ACCESS TRUNK WITHOUT GRABBING LONG HANLED STICK AND ACCESSING TRUNK EMERGENCY OPENING LATCH THROUGH BACK SEAT ARM REST TRUNK OPENING. WHILE INVESTIGATING FOR A POSSIBLE BLOW FUSE IT WAS NOTED THAT VW FAILS TO PROVIDE A FUSE MAP/DIAGRAM FOR THESE CARS IN THE OWNERS MANUAL AND ON THE BACK OF BOTH THE UNDERHOOD AND IN CAR FUSE PANELS. VW EXPLAINS THIS AWAY IN THE OWNERS MANUAL ON PAGE 324 AS A DECISION THEY MADE DUE TO THE " CONSTANT ONGOING DEVELOPMENT OF THE CAR" BEYOND THE ISSUE WITH THE LOCKS I BELIEVE THAT FAILING TO PROVIDE THE OWNER OF THE VEHICLE WITH THE FUSE MAPS COULD HAVE POETENTIAL RAMIFICATIONS AS AN OWNER MAY BE UNABLE TO SOLVE A SIMPLE TECHNICAL FAULT ON THEIR VEHICLE THUS HAZARDING THEMSELVES AND OTHERS. INSPECTION AND CHANGING OF FUSES IS OWNER LEVEL MAINTANENCE/TROUBLESHOOTING AND VOLKSWAGEN SHOULD BE MADE TO PROVIDE THAT INFORMATION TO OWNERS. IF YOU WEB SEARCH VW FUSE DIAGRAM OR MAP YOU WILL SEE HUNDREDS OF COMPLAINTS. THANKS FOR YOUR TIME. *TT

9/18/2011

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HORN WOULD ACTIVATE AT ANY TIME INDEPENDENTLY AND COULD NOT BE SHUT OFF. THE DEALER WAS CONTACTED AND THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 11V196000 (ELECTRICAL SYSTEM: FUSES AND CIRCUIT BREAKERS), BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO SPEAK WITH THE DEALER. THERE WERE NO FURTHER REPAIRS. THE FAILURE MILEAGE WAS 800 AND THE CURRENT MILEAGE WAS 11,000. THE VIN WAS UNAVAILABLE. UPDATED 12/02/11*LJ UPDATED 06/13/2012 *JS

11/1/2011

STARTING THE END OF OCTOBER, 2012 MY HORN STARTED WORKING ONLY INTERMITTENTLY. ON A COUPLE OF OCCASIONS I HAVE HAD PEOPLE PULLING INTO MY LANE WITHOUT LOOKING, AND I TRIED TO HONK TO LET THEM KNOW I WAS THERE, YET THE HORN WOULD NOT WORK. I HAD TO BRAKE HARD, OR SWERVE ABRUPTLY TO AVOID BEING HIT. IT WORKS INTERMITTENTLY WHEN I AM LOCKING THE CAR WITH THE ALARM ALSO. THIS IS NOT ASSOCIATED WITH THE FUSE PROBLEM THE CARS WERE RECALLED FOR EARLIER. THE HORN WOULD QUIT WORKING ALL TOGETHER IF THE FUSE WENT BAD. SOMETIMES THE HORN WORKS, AND SOMETIMES IT DOESN'T. I HAVE LOGGED ONTO SEVERAL ON-LINE FORUMS FOR VOLKSWAGEN OWNERS, SUCH AS WWW.TDI.CLUB AND NOTICED THAT OTHERS WITH THE SAME CAR ARE HAVING THE SAME PROBLEM. I TOOK IT TO VOLKSWAGEN TO HAVE IT FIXED, AND THEY SAID THEY FOUND NOTHING WRONG. THE HORN HAPPENED TO BE WORKING THAT MORNING. THERE IS OBVIOUSLY A DEFECTIVE PART(S) PROBLEM IF MANY ARE EXPERIENCING THE ISSUE. IT IS DEFINITELY A SAFETY ISSUE AS THE LOSS OF THE HORN AT THE WRONG TIME HAS ALMOST CAUSED ME TO HAVE SOME ACCIDENTS. PLEASE HELP! *TR

12/5/2012

TWICE THE CAR GOES INTO REVERSE IN ALL SIX GEARS. IT HAPPENS WHEN I TRY TO COME OUT OF A FULL STOP. IT HAPPENS ON FLAT GROUND. THE FIRST TIME IT SEEMED TO FIX ITSELF AFTER ABOUT 10 MINUTES OF MY FIDDLING, BUT I CAN'T SEE WHAT I DID TO MAKE IT WORK. I HAD STOPPED QUITE A FEW TIMES BETWEEN ONE TIME AND ANOTHER AND IT WORKED PERFECTLY WELL. THE TIME BETWEEN THE FIRST INCIDENT AND THE SECOND WAS 13 DAYS. *TR

11/3/2010

SEVERAL TIMES SINCE OWNING THE VEHICLE (2 WEEKS), IT HAS STALLED WHEN TAKING OFF. THIS HAS HAPPENED WITH EVERY PERSON WHO HAS DRIVEN THE CAR, EVEN VERY EXPERIENCED DRIVERS WITH MANUAL TRANSMISSION. LATEST INCIDENT WAS PULLING OUT FROM A SIDE STREET AND THE CAR STALLED, CAUSING A VERY DANGEROUS SITUATION. *TR

5/23/2011

I BOUGHT A NEW VW JETTA 2011, ON 11/11/10 NEXT DAY I FELT A PROBLEM WHEN BRAKING. THE DEALER SAID THE BRAKE DRUMS WERE DAMAGE, IT WAS A FACTORY DEFECT. NOW I FEEL UNSAFE AND DISAPPOINTED DRIVING IT. *TR

11/15/2010

I PURCHASED A NEW VOLKSWAGEN JETTA 2011, IT HAS 3700 MILES ON BOARD, DURING MY TRIP TO WORK (MY SPEED WAS ABOUT 35M/H) BEFORE THE INTERSECTION I TRIED TO BRAKE ON RED LIGHT, AND MY BRAKES DID NOT WORK, THEY JUST STOPPED WORKING, I PRESSED BRAKE PEDAL 3 TIMES TILL IT BEGAN WORKING AGAIN. I PASSED THE INTERSECTION LINE AND FORTUNATELY THERE WAS NO ANY CARS IN FRONT OF ME AND VERY FORTUNATELY MY SPEED WAS LOW. WHAT COULD HAPPEN IF I WERE ON HIGHWAY? THAT EVENT HAPPENED AFTER 3 DAYS I PASSED SERVICE CHECK AT DEALERSHIP. MY CAR WAS TOWED TO DEALERSHIP AND IT WAS CHECKED. AFTER I WAS CALLED FOR TEST DRIVE AND THEY WERE CONVINCING ME THAT EVERYTHING WAS FINE WITH THE CAR, COMPUTER REALLY SHOWED 0 PROBLEMS. I DID NOT WANT TO PICK UP MY CAR AND ASKED THEM TO TEST THE CAR TILL THE PROBLEM APPEARS AGAIN, BECAUSE I THINK THAT IS VERY MAJOR PROBLEM. IN THE END THE PROBLEM OCCURRED, AND THEY REALIZED THAT THE PROBLEM REALLY HAD PLACE. I WAS GIVEN A REPORT FROM VOLKSWAGEN SERVICE AND I SAW THAT THE CAUSE WAS: INTERNAL FAILURE AT BRAKE MASTER CYLINDER, SO THEY REPLACED: 1 MASTER CYLINDER, 2 BRAKE FLUID AND 1 GASKET WERE REPLACED. IT MEANS THAT CAR REALLY HAD A PROBLEM IN SPITE IT IS NEW. NOW I AM AFRAID THE SAME PROBLEM NOT TO OCCUR AGAIN. I AM TRYING TO REPLACE THE CAR, BUT VOLKSWAGEN DOES NOT DO THAT, THEY TELL ME THAT THE CAR WAS REPAIRED UNDER WARRANTY. NOW, WHEN I AM DRIVING THAT CAR, I ALWAYS TRY MY BRAKES, BEFORE INTERSECTION, ON HIGHWAYS AND EVERYWHERE. I DO NOT WANT TO DRIVE THAT CAR ANYMORE, I ALWAYS THINK THAT THE SAME PROBLEM MAY OCCUR AGAIN AND IT CAN CAUSE A REAL ACCIDENT. *TR

10/7/2011

WHILE DRIVING THE WINDSHIELD WIPERS WOULD RANDOMLY CREEP UP THE WINDSHIELD AND WHEN THE WIPERS GOT ALL THE WAY TO SERVICE MODE, ALL THE DOORS WOULD UNLOCK. THE RADIO WOULD FADE IN AND OUT AND THE WHEN ADJUSTING THE SOUND ON THE RADIO LOUD CRACKING, POPPING AND STATIC SHOULD WOULD COME FROM THE RADIO SPEAKERS. *TR

4/2/2011

I PURCHASED A 2011 VW JETTA S SEDAN ON 1/24/2011. AT APPROXIMATELY 1000 MILES, THE CAR BEGAN MAKING A WHISTLING NOISE FROM UNDER THE DASH NEARLY ALL THE TIME. I BROUGHT THE CAR IN FOR SERVICE ON 2/16/11 AND AFTER A FEW DAYS, I WAS TOLD THE PROBLEM WAS ISOLATED TO THE THERMAL EXPANSION VALVE IN THE AC SYSTEM. THIS WAS REPLACED AND THE PROBLEM WAS FIXED. ABOUT 2 WEEKS LATER, THE SOUND RETURNED. I BROUGHT THE CAR IN AGAIN ON 3/29/11 AND AGAIN WAS CONTACTED A COUPLE OF DAYS LATER. THE DEALER SERVICE REP TOLD ME THAT THE VW FACTORY TECH REP LOOKED AT THE CAR AND THERE IS NOTHING WRONG WITH IT. HIS DETERMINATION IS THAT IT IS OPERATING ACCORDING TO SPECIFICATION. I CONTACTED VW OF AMERICA AND THEY CONFIRMED THIS AS THE OUTCOME AND THAT IF I REMAIN UNSATISFIED I COULD CALL THE BETTER BUSINESS BUREAU AUTO LINE FOR RESOLUTION, WHICH I HAVE ALSO DONE. THIS ISN'T A SAFETY ISSUE, BUT CERTAINLY REPRESENTS A DESIGN FLAW THAT VW IS NOT WILLING TO RECTIFY. THE CAR WHISTLES NEARLY CONSTANTLY WHEN THE AC SYSTEM IS AT OPERATING PRESSURE AND TEMPERATURE. ADDITIONALLY, THE CLEARCOAT SUSTAINED DAMAGE AFTER LESS THAN 48 HOURS OF EXPOSURE TO BIRD DROPPINGS. THE DEALERSHIP STATED THERE IS NOTHING THEY CAN DO AND THE WARRANTY SPECIFICALLY EXCLUDES THAT DAMAGE FROM COVERAGE. *TR

4/21/2011

WHILE DRIVING THE WINDSHIELD WIPERS WOULD RANDOMLY CREEP UP THE WINDSHIELD AND WHEN THE WIPERS GOT ALL THE WAY TO SERVICE MODE, ALL THE DOORS WOULD UNLOCK. THE RADIO WOULD FADE IN AND OUT AND THE WHEN ADJUSTING THE SOUND ON THE RADIO LOUD CRACKING, POPPING AND STATIC SHOULD WOULD COME FROM THE RADIO SPEAKERS. *TR

4/2/2011

VOLKSWAGEN JETTA SEDAN DSG TDI 2011. VEHICLE AS MADE HAS A TWO SECOND HOLD FOR KEEPING THE CAR FROM ROLLING BACKWARDS ON INCLINES. HOWEVER THE CAR OWNERS MANUAL REQUIRES A SLOW ACCELERATION WHICH ALLOWS THE CAR TO ROLL BACKWARDS RISKING HITTING THE CAR OR PEDESTRIAN BEHIND YOU ESPECIALLY IN DRIVEWAYS WITH INCLINES ENDANGERING SMALL CHILDREN BECAUSE OF VISIBILITY. THE ONLY WAY TO OVERCOME THIS SAFETY DEFECT IS TO USE THE EMERGENCY BRAKE TO HOLD VEHICLE UNTIL RPMS INCREASE ENOUGH TO ENGAGE THE TRANSMISSION. THE FRONT AND REAR WINDSHIELDS HAVE A BLUR, THE FRONT WINDSHIELD EXTENDS FROM THE BOTTOM TO APPROXIMATELY SIX INCHES UP THE GLASS AND THE REAR GLASS HAS DISTORTION THROUGHOUT. THIS CAUSES EYE STRAIN, WATERING, AND HEADACHE WHEN SUBJECTED TO FOR AN HOUR OR MORE OF TRAVEL AND IS ESPECIALLY BAD IN BRIGHT SUNLIGHT CAUSING AN UNSAFE DRIVING CONDITION. DEALER ADMITTED DISTORTION BUT REFUSED TO REPAIR ALONG WITH MANUFACTURER. THE CAR STALLS WHEN ATTEMPTING TO MOVE FORWARD FROM A STOP RESULTING IN AN EXTREMELY UNSAFE VEHICLE WHEN TRYING TO CROSS LANES OF TRAFFIC. THE CAR WILL NOT REACH ITS MAXIMUM RPM AS INDICATED IT SHOULD DO BY OWNERS MANUAL FOR PASSING OR MERGING INTO TRAFFIC RESULTING IN UNSAFE VEHICLE OPERATION IN MULTIPLE INSTANCES. THE DEALER ACTUALLY MADE THIS WORSE THEN WOULD NOT CORRECT. THE VEHICLE ALSO DOES NOT HAVE PARKING LIGHTS AS REQUIRED BY SOME STATE STATUES AND SHOULD HAVE NEVER BEEN CERTIFIED FOR SALE IN THE USA. *TR

9/4/2011

TL*THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE MAKING A TURN WITH THE CLUTCH ENGAGED. THE VEHICLE STALLED MORE THAN FIVE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO COULD NOT DUPLICATE THE FAILURE AFTER PERFORMING A DIAGNOSTIC TEST BECAUSE THERE WERE NO ERROR CODES. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 2,800.

4/12/2011

TRAVELING 30 MPH. BATTERY LIGHT LUMINATED AND ENGINE STALLED. PULLED OVER AND RESTARTED ENGINE AND IT STARTED FINE BATTERY LIGHT TURNED OFF. TOOK IT TO THE DEALER AND THEY REPLACED A RELAY. ONE WEEK LATER DRIVING ON THE FREEWAY AT 75MPH ENGINE STALLED AGAIN IN HEAVY TRAFFIC. STARTED RIGHT BACK. DROVE ANOTHER 10 MILES AND IT SHUT OFF AGAIN. STARTED UP AND DROVE IT RIGHT TO THE DEALER. THIS IS VERY DANGEROUS. THE CHECK ENGINE LIGHT IS ON NOW. THE 2011 JETTA WAS ISSUED A RECALL, AND THAT REPAIR WAS DONE A MONTH AGO. *KB

7/5/2011

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH WHEN SUDDENLY, THERE WAS A LOUD WIND SOUND INSIDE THE VEHICLE AS IF THE EXTERIOR WIND WAS BLOWING IN THROUGH THE FRONT DRIVER AND PASSENGER DOORS. THE WINDOWS IN THE VEHICLE WERE CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE AIR WAS ENTERING THROUGH THE SIDE VIEW MIRRORS. THE DEALER WAS UNABLE TO MAKE ANY REPAIRS BECAUSE THE FAILURE WAS CONSIDERED A DESIGN FLAW. THE APPROXIMATE FAILURE MILEAGE WAS 2,900. THE VIN WAS UNAVAILABLE. UPDATED 5/9/11 *CN UPDATED 06/20/11

4/14/2011

I PURCHASED A 2011 VW JETTA S SEDAN ON 1/24/2011. AT APPROXIMATELY 1000 MILES, THE CAR BEGAN MAKING A WHISTLING NOISE FROM UNDER THE DASH NEARLY ALL THE TIME. I BROUGHT THE CAR IN FOR SERVICE ON 2/16/11 AND AFTER A FEW DAYS, I WAS TOLD THE PROBLEM WAS ISOLATED TO THE THERMAL EXPANSION VALVE IN THE AC SYSTEM. THIS WAS REPLACED AND THE PROBLEM WAS FIXED. ABOUT 2 WEEKS LATER, THE SOUND RETURNED. I BROUGHT THE CAR IN AGAIN ON 3/29/11 AND AGAIN WAS CONTACTED A COUPLE OF DAYS LATER. THE DEALER SERVICE REP TOLD ME THAT THE VW FACTORY TECH REP LOOKED AT THE CAR AND THERE IS NOTHING WRONG WITH IT. HIS DETERMINATION IS THAT IT IS OPERATING ACCORDING TO SPECIFICATION. I CONTACTED VW OF AMERICA AND THEY CONFIRMED THIS AS THE OUTCOME AND THAT IF I REMAIN UNSATISFIED I COULD CALL THE BETTER BUSINESS BUREAU AUTO LINE FOR RESOLUTION, WHICH I HAVE ALSO DONE. THIS ISN'T A SAFETY ISSUE, BUT CERTAINLY REPRESENTS A DESIGN FLAW THAT VW IS NOT WILLING TO RECTIFY. THE CAR WHISTLES NEARLY CONSTANTLY WHEN THE AC SYSTEM IS AT OPERATING PRESSURE AND TEMPERATURE. ADDITIONALLY, THE CLEARCOAT SUSTAINED DAMAGE AFTER LESS THAN 48 HOURS OF EXPOSURE TO BIRD DROPPINGS. THE DEALERSHIP STATED THERE IS NOTHING THEY CAN DO AND THE WARRANTY SPECIFICALLY EXCLUDES THAT DAMAGE FROM COVERAGE. *TR

4/21/2011

BRAKE LIGHT STARTED TO FLASH EVERY ONCE IN A WHILE. BROUGHT MY CAR INTO THE DEALER AND THE MASTER CYLINDER WAS LEAKING INTO THE VACUUM CHAMBER. NO LEAKS ON THE GROUND AS THE LEAK WAS CONTAINED IN THE VACUUM CHAMBER - I WAS SLOWLY RUNNING OUT OF BRAKE FLUID. THE DEALER FOUND THE SEALING SURFACE OF THE MASTER CYLINDER WAS NOT SMOOTH - THEY FIGURED IT WAS LEAKING FROM NEW. SHOP REPLACED MASTER CYLINDER AND VACUUM CHAMBER UNDER WARRANTY. *TR

9/18/2012

WAS DRIVING AND HEARD A CLICKING SOUND, SHORTLY AFTER MY STEERING AND BRAKES LOCKED UP, AND THEN THE ENTIRE CAR STALLED. I WAS UNABLE TO RESTART THE ENGINE. HAD CAR TOWED INTO THE VW DEALERSHIP WHERE THEY TOLD ME MY FUEL (DIESEL FOR JETTA TDI) WAS CONTAMINATED CAUSING THE FUEL PUMP TO BURST WHICH LEAD TO METAL SHARDS DESTROYING THE ENTIRE FUEL SYSTEM. HOWEVER, I AM 100% POSITIVE, AND HAVE RECEIPTS FOR PROOF, THAT THE CAR HAD BEEN FILLED UP WITH DIESEL GAS ABOUT 1 WEEK PRIOR TO THE INCIDENT AND WAS RUNNING COMPLETELY SMOOTHLY UP UNTIL THE SUDDEN BREAK DOWN. *TR

4/27/2013

2011 VOLKSWAGEN JETTA SPORTWAGEN TDI. CONSUMER STATES THAT ENGINE STALLS. *KB THE CONSUMER STATED STALLING OCCURRED 18 DAYS AFTER TAKING POSSESSION OF THE VEHICLE. *JB

1/13/2011

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA CC. THE CONTACT WAS DRIVING 30 MPH WHEN HE NOTICED HOW DIFFICULT IT WAS TO SEE THROUGH THE FRONT WINDSHIELD. THE CONTACT STATED THAT THE WINDSHIELD WAS DISTORTED AND CAUSED HEADACHES WHEN DRIVING AT NIGHT OR IN THE DAYTIME. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE DEALER REPLACED THE WINDSHIELD. THE CONTACT STATED THAT THE REPLACEMENT WINDSHIELD EXHIBITED THE SAME DEFECT AS THE ORIGINAL WINDSHIELD. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER A SECOND TIME REGARDING THE WINDSHIELD AND THE DEALER INFORMED THE CONTACT THAT THE WINDSHIELD COULD ONLY BE REPLACED ONE TIME. THE CONTACT WAS CONCERNED THAT THE WINDSHIELD DISTORTION COULD POTENTIALLY CAUSE A CRASH BECAUSE OF THE IMPAIRED VISION. UPDATED 04/25/11 *BF THE CONSUMER STATED THE WINDSHIELD WAS REPLACED AS A GESTURE OF GOODWILL. THE CONSUMER STATED THE NEW WINDSHIELD IS ALSO DISTORTED, ESPECIALLY WHEN MAKING TURNS. UPDATED 04/27/11

4/1/2011

TL*THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA WAGON. THE CONTACT STATED THAT HE WAS SEARCHING FOR INFORMATION IN THE VEHICLES OWNERS MANUAL ABOUT THE WEIGHT LIMIT FOR THE LATCH SYSTEM USED WHEN INSTALLING A CHILD SEAT. THE CONTACT WAS UNABLE TO FIND ANY INFORMATION. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT OF THE WEIGHT LIMIT AND STATED THAT DUE TO LEGAL REASONS THE INFORMATION WAS NOT LISTED IN THE MANUAL. THE VIN WAS NOT AVAILABLE.

4/8/2011

UPON PICKING UP MY CHILD FROM DAYCARE TODAY, I INSPECTED HER CARSEAT. I FOUND THE "SUPERLATCH" LATCH STRAP WAS VISIBLY LOOSE. I CHECKED FOR MOVEMENT AT THE BELT PATH AND FOUND APPROX 2" OF MOVEMENT. I IMMEDIATELY TIGHTENED IT DOWN AND CHECKED FOR MOVEMENT AGAIN. THERE WAS NO MOVEMENT. I PUT MY CHILD IN HER SEAT AND ADJUSTED THE HARNESS. I THEN PUT MY OTHER CHILD IN HIS CARSEAT. AFTERWARDS, I CHECKED THE BELTPATH OF MY DAUGHTER'S RADIAN XTSL AGAIN. BY THIS POINT THERE WAS ABT 0.5" MOVEMENT (STILL AN ACCEPTABLE INSTALL, BUT LOOSER THAN IT HAD BEEN LESS THAN 2 MINUTES EARLIER). I TIGHTENED IT DOWN AGAIN AND DROVE MY CHILDREN HOME (ABT 4 MILES OR 10 MINUTES). UPON ARRIVING HOME, I NOTICED THAT THE SL LATCH STRAP WAS VISIBLY LOOSE AGAIN. WHEN I CHECKED IT AT THE BELT PATH, THERE WAS ABT 1.5" MOVEMENT (MORE THAN THE 1" OF AN "ACCEPTABLE" INSTALL). SINCE I DO NOT KNOW WHAT IS CAUSING THE LOOSENING, NOR HOW TO STOP IT FROM HAPPENING, I HAVE REINSTALLED THE CARSEAT USING MY VEHICLE'S SEATBELT. I WILL NOT RISK MY CHILD'S LIFE BY USING THE SEAT IMPROPERLY INSTALLED. THE CARSEAT IS A SUNSHINE KIDS RADIAN XTSL, MODEL NUMBER US 19500 (NOT AVAILABLE AS A CHOICE ON THE NEXT PAGE OF THIS FORM) AND WAS MANUFACTURED IN 10/09. IT IS INSTALLED REAR-FACING, PASSENGER OUTBOARD, IN A 2011 VW JETTA SPORTWAGEN. (RELATED VEHICLE INFORMATION: MODEL YEAR=2011, MAKE=VOLKSWAGEN, MODEL=JETTA SPORTWAGEN). *TR

4/25/2011

DASHBOARD LIGHTS FOUND IN THE SPEEDOMETER AND TACHOMETER WILL TURN ON AND OFF RANDOMLY WHEN THE HEAD LIGHTS ARE TURNED OFF. THIS MAKES READING THE DASHBOARD DIFFICULT. DEALER NOTICED THE PROBLEM RIGHT AWAY AND ORDERED A REPLACEMENT DASHBOARD FROM VW. IT'S BEEN TWO WEEKS AND WE ARE STILL WAITING FOR THE PART TO BE SHIPPED TO THE US FROM GERMANY. CAR HAS UNDER 1K MILES. *TR

6/16/2011

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS PARKED THE CONTACT WAS REMOVING AN ITEM FROM THE TRUNK WHEN SHE WAS BURNED ON THE CALF OF HER LEFT LEG BY THE MUFFLER. THE CONTACT STATED THE MUFFLER WAS EXTENDED OUTWARD TOO FAR CAUSING HER TO COME IN CONTACT WITH IT. THE CONTACT HAD TO GO TO THE DOCTOR FOR THE BURN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.

7/25/2011

DRIVING ON THE INTERSTATE I CAME TO THE END OF SOME SCARIFIED PAVEMENT. WHEN I WENT ACROSS THE END OF THE SCARIFIED PAVEMENT, THE RIGHT SIDE AIRBAGS WENT OFF. THE DEALER INSPECTS UNDER THE CAR AND FINDS A SMALL SCRATCH ON THE TRAILING ARM MOUNT AND SAYS THE CAR WAS BOTTOMED. ONLY PROBLEM IS THE SCRATCH IS NOT ON THE BOTTOM OF THE MOUNT AND IS EVEN ABOVE THE PARKING BRAKE CABLE WHICH ROUTES BENEATH THE MOUNT. THE PARKING BRAKE CABLE DOES NOT HAVE ANY DAMAGE OR SCRATCHES ON IT. ALSO, WHY WOULDN?T THE FRONT AIRBAGS GO OFF INSTEAD OF THE SIDE? IF THE CAR HAD BOTTOMED ON THE PAVEMENT OR ON THE LIP OF THE PAVEMENT WHERE THE SCARIFIED PAVEMENT ENDED, THE MARK ON THE TRAILING ARM MOUNT WOULD HAVE DAMAGE FROM THE INITIAL POINT OF CONTACT AND SCRAPE ALONG THE LEADING EDGE OF THE MOUNT UNTIL WHATEVER HIT IT HAD CLEARED UNDER THE MOUNT AND IT WOULD HAVE LOOKED A LOT WORSE. ANYWAY THE DEALER WANTS $4000 TO FIX THE AIRBAGS, NOT INCLUDING A NEW SEAT COVER SINCE THEY DON?T MANUFACTURE IT ANYMORE. IF YOU WANT A PICTURE OF THE IMPACT MARK LET ME KNOW. IT?S VERY MINISCULE. ALSO, AFTER THE AIRBAG DEPLOYMENT, THERE WERE NOT ANY TIRE, RIM, OR ALIGNMENT PROBLEMS. IN COMPARISON, IN MY 1997 GOLF, MY SON HIT A BAD POTHOLE LAST SPRING THAT POPPED THE TIRE, BENT THE ALLOY RIM, AND WHACKED THE ALIGNMENT BUT THE AIRBAG DID NOT GO OFF. IF YOU NEED ANY OTHER INFORMATION FEEL FREE TO CONTACT ME. *TT

8/28/2011

WE BOUGHT A NEW CAR ONE MONTH AGO. OUR TWO PRIORITIES WERE:SAFETY AND ENOUGH ROOM FOR OUR BABY. ONE DAY I TOOK THE CAR TO GO WITH MY BABY TO THE DOCTOR'S OFFICE. I CHECKED THE BASE OF THE CAR SEAT AND I NOTICED THAT IT WAS LOOSE. I AM NOT STRONG ENOUGH TO PULL THE STRAPS (WE WERE USING THE "LATCH ON" SYSTEM) AND I TRIED TO USE THE SAFETY BELT (OF THE MIDDLE REAR SEAT). IT WAS IMPOSSIBLE TO LOCK UP THIS BELT BECAUSE IT DOES NOT WORK LIKE THE OTHERS. YOU PULL OUT THE BELT AND WILL NEVER BE LOCKED UP. SOMETIMES YOU HAVE THE FEELING THAT IT IS LOCKED BUT, AFTER A DOUBLE CHECK, IT IS NOT . THIS COULD BE A VERY SERIOUS RISK IF YOU PLACE YOUR BABY'S CAR SEAT OR A PERSON IS SETTING THERE. BECAUSE, IN CASE OF A CAR ACCIDENT, THE BELT WILL NOT HOLD PROPERLY THE PERSON OR THE BABY'S CAR SEAT. IN BOTH CASES THE PERSON COULD BE EJECTED. *TR

9/5/2011

THIS IS A RE-OCCURRENCE OF THE COMPLAINT 10425920 THAT WAS SUBMITTED BY ME ON 17 SEPTEMBER AND IS LISTED ON THIS SITE. IT HAS HAPPENED AGAIN. SYMPTOMATICALLY IT IS THE SAME. WHILE TRYING TO GAIN ACCESS TO THE VEHICLE THE KEY FOB WOULDN'T OPEN THE DOORS. AFTER GAINING ENTRY TO THE VEHICLE ALL LOCKS ARE INOPERATIVE AND THE FUSE IS BLOWN. THE INITIAL ISSUE WAS WORKED ON BY MY LOCAL VW DEALER BUT DUE TO THE ODD NATURE OF THE ISSUE VW TECH WAS CONSULTED. THE SYSTEM FUSE WILL ONLY BLOW IF I TRY TO GAIN ENTRY TO THE CAR WITH THE KEY FOBS. IF A NEW FUSE IS INSTALLED AND THE SENSORS ON THE ACTUAL DOOR HANDLES ARE USED THE FUSE WILL NOT BLOW. THE DEALER HAD THE CAR FOR A WEEK AND VW WAS INDECISIVE ABOUT WHAT TO DO. VW ADVISED THE DEALERSHIP TO JUMP OUT THE FUSE AND RETURN THE VEHICLE TO ME (AND THEY DID!) UNTIL THEY COULD FIGURE OUT THE WAY AHEAD. I WAS ASKED TO RETURN THE VEHICLE TO THE DEALER A FEW WEEKS LATER AND A COMPLETE REPLACEMENT CENTRAL LOCKING CONTROL UNIT WAS INSTALLED. I AM RETURNING THE CAR TO THE DEALER FOR ANOTHER ATTEMPT AT SOLVING THE PROBLEM. I AM QUITE SURE THAT VW SHOULDN'T BE ADVISING DEALERSHIPS TO JUMP OUT FUSES AND RETURN VEHICLES TO CUSTOMERS FOR USE. BEYOND THE TECHNICAL ISSUE VW TECHLINES BEHAVIOR IS ALARMING AND IT WOULD BE WORTH ASKING TO SEE THE DIALOG FILES FOR MY ISSUE. I WILL ADVISE REGARDING THE OUTCOME OF THIS NEXT VISIT. *TR

12/2/2011

LETTER TO ADMINISTRATOR FROM REGARDING A PROBLEM WITH HIS 2011 VOLKSWAGEN JETTA SEL. *KB THE CONSUMER STATED 13 DAYS AFTER PURCHASING THE VEHICLE, THE CHECK ENGINE LIGHT ILLUMINATED. THE CONSUMER TOOK THE VEHICLE BACK TO THE DEALER, BUT THE PROBLEM WAS NOT RESOLVED. THE CONSUMER WENT TO ANOTHER VW WHO HAS BEEN HANDLING THE PROBLEM EVER SINCE. THE CONSUMER STATED HE HAS BEEN TO THE DEALER FOUR TIMES IN ORDER TO RESOLVE THE ONGOING PROBLEM. THE CONSUMER REQUESTED THAT VOLKSWAGEN WRITE OFF THE VEHICLE AS A DEFECTIVE, UNSAFE VEHICLE; SINCE THE PROBLEM WAS IN THE FUEL SYSTEM (CODE PO456) EVAP LEAK.

12/28/2011

CAR IS A 2011 VW JETTA TDI. I WAS TOLD BY THE VW DEALER THAT THE HIGH PRESSURE FUEL PUMP HAD FALLEN APART CAUSING METAL TO GO THROUGH THE FUEL SYSTEM.I BOUGHT THE CAR NEW IN JULY OF 2011.VOLKWAGEN IS REPLACING THE ENTIRE FUEL SYSTEM BUT I AM CONCERNED THAT DAMAGE MAY HAVE ALREADY BEEN DONE TO THE ENGINE. *JS

5/1/2012

WE WERE TRAVELING AT 65 MPH ON INTERSTATE 93 APPROX 5 MILES SOUTH OF EXIT 11 IN HOOKSETT, NH NORTHBOUND. THERE WAS A LOUD NOISE LIKE A GUNSHOT. I SWERVED INTO THE LEFT LANE AND BY THE TIME I GOT THE VEHICLE UNDER CONTROL MY WIFE AND I WERE COVERED IN GLASS AND OUR EARS WERE RINGING. WE LOOKED UP AND THE SUN ROOF HAD EXPLODED OUT/UPWARDS FROM THE BEST WE COULD TELL. AT THE TIME OF THE INCIDENT THE CAR WAS DRY AND IT WAS CLEAR OUT. THERE WAS NO ICE OR SNOW ON THE ROOF. THE WINDOWS WERE ALL CLOSED AND THE SUN SHADE WAS OPEN. THE HEAT WAS NOT ON IN THE VEHICLE AND IT WAS ROUGHLY 40 DEGREES F OUTSIDE. WE IMMEDIATELY GOT OFF THE HIGHWAY AT THE NEXT EXIT (11) AND PULLED INTO A PARK AND RIDE LOT TO INSPECT DAMAGE. AS EXPECTED THE WINDOW BROKE OUTWARDS, WITH APPROX 33% OF THE GLASS MISSING IN A HOLE IN THE MIDDLE, THE REST SHATTERED AND FALLING OFF IF YOU TOUCHED IT. *TR

3/4/2013

I WAS DRIVING AND I TRIED TO HONK MY HORN BECAUSE A TRACTOR TRAILER WAS MERGING IN MY LANE. MY HORN WOULD NOT SOUND AND I HAD ENCOUNTERED THIS PROBLEM BEFORE AND THEN LATER THAT EVENING IT STARTED TO DRIZZLE AND MY WINDSHIELD WIPERS WERE NOT WORKING. *TR

8/15/2013

I WAS ON MY WAY HOME AFTER WORK APPROXIMATELY 6-7 PM DOING 45 MPH. I LOOKED DOWN TO MY INSTRUMENT CLUSTER TO CHECK MY SPEED TO MAKE SURE I WASN'T SPEEDING. THEN I SAW THE GLOW PLUG LIGHT BLINKING MULTIPLE TIMES THEN ABOUT LESS THAN 5-10 SECONDS LATER MY ENGINE CUT OUT. I COST OFF INTO A HARPER COLLEGE PARKING LOT CAME TO A STOP. I TRIED TO START THE CAR 2-3 TIMES, EACH TIME THE ENGINE WAS CRACKIN OVER BUT WOULDN'T START IT UP. I CALLED THE TOW TRUCK COMPANY AND HAD THE VEHICLE TOWED TO VW DEALER IN SCHAUMBURG, IL ( FOX VALLEY VW) DEALER SAID THE HIGH PRESSURE FUEL PUMP FAILED. VWOA COVER THIS UNDER POWER TRAIN WARRANTY 5/60K WARRANTY. THE DEALER REPLACE HPFP,LIFT PUMP, PUMP IN GAS TANK,FUEL LINES TO ENGINE,COILS ETC... REPAIRS CAME TO ROUGHLY $5300.00. VWOA ONLY GIVE 12/12K MILES WARRANTY ON THE HPFP. THIS IS A KNOWN PROBLEM ON SOME VW WITH CJAA 2.0L TURBO DIESEL ENGINES AND VWOA HAS NOT FOUND THE DEFECT IN THE HPFP.VWOA SHOULD EXTEND THE HPFP TO 100K MILES DUE TO DEFT IN THE HPFP SINCE THEY HAVEN'T FOUND THE PROBLEM AND CORRECTED IT. *TR

10/8/2013