2017 Volkswagen Golf SportWagen Owner Complaints

I HAVE 2017 VOLKSWAGEN GOLF SPORTWAGEN. THE REAR AXLE COIL SPRING PART NUMBER 5QM 511 115 BROKE. IT APPEARS TO HAVE BEEN RECALLED (SEE SAFETY RECALL CODE 42J5). BUT MY VIN DOES NOW SHOW ANY RECALL. PLEASE HELP. *TR

6/15/2020

The contact owns a 2017 Volkswagen Golf Sportwagen. The contact stated that while driving at various speeds, an abnormal clanking sound was coming from the rear end of the vehicle. The contact had taken the vehicle to a dealer where they diagnosed the vehicle with a rear coil spring fracture. Upon investigation, the contact discovered NHTSA Campaign Number: 19V188000 (Suspension) which he linked to the failure. The contact called the dealer back and was informed that there were no recalls on the vehicle. The manufacturer had yet to be informed of the failure. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 43,000.

9/1/2021

THE FOLLOWING PROBLEM HAS OCCURRED TWICE, MOST RECENTLY TODAY. CAR DOES NOT TURN ON, AND EPC AND ENGINE LIGHT FLASH. THE FIRST TIME THIS OCCURRED ON 9/917, I CALLED A TOW. WHEN THE TOW ARRIVED, THE CAR TURNED ON AND I DROVE IT TO THE DEALERSHIP, WHICH CHECKED IT OVER AND FOUND NO PROBLEMS. YESTERDAY, I WAS DRIVING THE CAR HOME AND MADE A STOP AT THE POST OFFICE. WHEN I RETURNED TO THE CAR, IT WOULD NOT TURN ON. I LEFT IT WHERE I HAD PARKED IT, RETURNED TO IT 3 HOURS LATER BUT IT STILL WOULD NOT TURN ON. AM HAVING IT TOWED TO THE DEALERSHIP TODAY. THE PROBLEM I'VE DESCRIBED SOUNDS VERY SIMILAR TO TWO OR THREE REPORTED HERE.

9/23/2017

AIRBAG LIGHT ON AND FAILED USB PORT WITH NO APPLECARPLAY ACCESS FAILED USB PORT NOTED WHILE CAR IN MOTION ADVISED CLOCKSPRING FAILURE- STATED NOT RECALL OR WARRANTY- RECEIVED LETTER IN MAIL REGARDING RECALL 2018 BUT NONE NOTED AS CURRENT. INTERNET SHOWS MANY ISSUES WITH VW CLOCKSPRING WAS ADVISED IT DID NOT PERTAIN TO MY VIN #. OBVIOUSLY IT DOES!

9/25/2019

THE FOLLOWING PROBLEM HAS OCCURRED TWICE, MOST RECENTLY TODAY. CAR DOES NOT TURN ON, AND EPC AND ENGINE LIGHT FLASH. THE FIRST TIME THIS OCCURRED ON 9/917, I CALLED A TOW. WHEN THE TOW ARRIVED, THE CAR TURNED ON AND I DROVE IT TO THE DEALERSHIP, WHICH CHECKED IT OVER AND FOUND NO PROBLEMS. YESTERDAY, I WAS DRIVING THE CAR HOME AND MADE A STOP AT THE POST OFFICE. WHEN I RETURNED TO THE CAR, IT WOULD NOT TURN ON. I LEFT IT WHERE I HAD PARKED IT, RETURNED TO IT 3 HOURS LATER BUT IT STILL WOULD NOT TURN ON. AM HAVING IT TOWED TO THE DEALERSHIP TODAY. THE PROBLEM I'VE DESCRIBED SOUNDS VERY SIMILAR TO TWO OR THREE REPORTED HERE.

9/23/2017

Driving south on GA Hwy. 21 on 8.28.22 the vehicle began leaking gas from the left rear. There were no warning lamps or messages showing. My husband was following in another vehicle is the only way I found out. At the time, I was driving about 60 mph in clear conditions, light traffic. A certified mechanic identified the problem. When I called the closest VW dealership, they informed me that they did not have the parts in stock (fuel tank, $943; fuel pump, $694). Numerous sources on the internet identify the identical problem with videos. According to my certified mechanic and internet sources, the problem is caused by a surge pump inside the fuel tank.

8/31/2022

THE FOLLOWING PROBLEM HAS OCCURRED TWICE, MOST RECENTLY TODAY. CAR DOES NOT TURN ON, AND EPC AND ENGINE LIGHT FLASH. THE FIRST TIME THIS OCCURRED ON 9/917, I CALLED A TOW. WHEN THE TOW ARRIVED, THE CAR TURNED ON AND I DROVE IT TO THE DEALERSHIP, WHICH CHECKED IT OVER AND FOUND NO PROBLEMS. YESTERDAY, I WAS DRIVING THE CAR HOME AND MADE A STOP AT THE POST OFFICE. WHEN I RETURNED TO THE CAR, IT WOULD NOT TURN ON. I LEFT IT WHERE I HAD PARKED IT, RETURNED TO IT 3 HOURS LATER BUT IT STILL WOULD NOT TURN ON. AM HAVING IT TOWED TO THE DEALERSHIP TODAY. THE PROBLEM I'VE DESCRIBED SOUNDS VERY SIMILAR TO TWO OR THREE REPORTED HERE.

9/23/2017

I was parking the car with my foot firmly on the brake when my car just took off fast and crashed into a building. MY FOOT WAS ON THE BRAKE. I was bruised and cut in several places and I have had recurring chest pains. The worst part is that my driver's license has been suspended and since the accident on June 21, 2021 I have had to spend close to $6000 just getting around. I am sure it was a case of sudden unintended acceleration. Volkswagen wouldn't come and look at the car despite several attempts.

10/8/2021

CAR LOSES POWER ON HIGHWAY EVEN WITH GAS PEDAL PRESSED DOWN TO FLOOR BOARD. SOURCE OF ISSUE IS UNKNOWN AT THIS TIME.

10/28/2019

DURING YEARLY MAINTENANCE WORK, DEALER STATED ON MULTI-POINT INSPECTION THAT TIRES WERE INFLATED TO 36 P.S. I. WHEN I CHECKED TIRE PRESSURE WITH GAUGE, ALL 4 TIRES WERE AT 20 P.S.I. THERE WAS NO TPMS LIGHT ON THE DASH. THE OWNERS MANUAL LISTS IN BOLD LETTERS, TPMS. HOWEVER, IT IS REALLY INDIRECT TPMS. WHAT IS NOT MENTIONED IN THE OWNERS MANUAL, IS THAT IF ALL 4 TIRES ARE UNDERINFLATED THE SAME AMOUNT, THE TPMS LIGHT WILL NEVER ILLUMINATE, EVER. I THINK THIS FACT SHOULD BE MENTIONED IN THE OWNERS MANUAL. I THINK THAT MOST OWNERS, MYSELF INCLUDED, THINK THAT IF YOUR TIRES ARE UNDERINFLATED, THE TPMS LIGHT ON THE DASH WILL ILLUMINATE.

4/1/2020

AIRBAG LIGHT ON AND FAILED USB PORT WITH NO APPLECARPLAY ACCESS FAILED USB PORT NOTED WHILE CAR IN MOTION ADVISED CLOCKSPRING FAILURE- STATED NOT RECALL OR WARRANTY- RECEIVED LETTER IN MAIL REGARDING RECALL 2018 BUT NONE NOTED AS CURRENT. INTERNET SHOWS MANY ISSUES WITH VW CLOCKSPRING WAS ADVISED IT DID NOT PERTAIN TO MY VIN #. OBVIOUSLY IT DOES!

9/25/2019

Steering wheel "Clock Spring" has failed at 76,000 miles. Heard an clicking sound when turning leading up to issue, then a POP sound. Airbags, horn, cruise control, and other wheel controls all dead. I see this is a common problem, obviously a bad part from VW, and a MOJOR safety risk since Airbag will not deploy. This should be a recall, or free repair when it breaks at least, no reason this part should ever fail.

3/8/2024

The contact owns a 2017 Volkswagen Golf Sportwagen. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a certified mechanic who diagnosed that fuel was getting into the evap charcoal canister. The vehicle was repaired; however, the failure persisted. The contact stated that the vehicle almost stalled. The vehicle was taken back to the mechanic who informed the contact that the failure was related to NHTSA Campaign Number: 16V647000 (Fuel System, Gasoline, Engine and Engine Cooling). The vehicle was towed to the dealer who stated that the check valve inside the tank had failed due to a faulty evap system. The vehicle had been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 115,000.

4/6/2022

The contact owns a 2017 Volkswagen Golf Sportwagen. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

6/6/2024

WHILE PARKED OUTDOORS DURING HEAVY RAINSTORM, PANORAMIC SUNROOF LEAKS THROUGH A PILLAR SOAKING HEADLINER NEAR VISOR ON DRIVERS SIDE. WATER ALSO PUDDLES ON DRIVER-SIDE FLOOR BOARD AND REAR PASSENGER-SIDE FLOOR BOARD ON THE DRIVER-SIDE. WATER CAN BE HEARD SLOSHING IN FLOOR PANEL. UNABLE TO DEFROST WINDOWS DUE TO ABNORMAL AMOUNT OF MOISTURE INSIDE THE VEHICLE.

10/28/2019

ON 1/31/2020 AT 5:30 PM THE REAR WINDOW BLEW OUT WHILE DRIVING ON A CITY STREET

2/2/2020

SUN ROOF EXPLODED AND SHATTERED WHILE DRIVING ON OPEN ROAD WITH NO OTHER CARS AROUND AND NOT UNDER ANY TREES, ETC SO WAS NOT STRUCK BY ANYTHING BUT EXPLODED AND TOTALLY SHATTERED. *TR

6/9/2020

ABS/ESC/AIRBAG lights lit when vehicle started. Problem persisted for two days after rain storm. Water had been observed in the passenger footwell, and was verified to be coming from a plugged sun roof drain. Overflowing drain may contribute to body rust, mildew/mold, or electrical problems as reported.

6/25/2021

I was parking the car with my foot firmly on the brake when my car just took off fast and crashed into a building. MY FOOT WAS ON THE BRAKE. I was bruised and cut in several places and I have had recurring chest pains. The worst part is that my driver's license has been suspended and since the accident on June 21, 2021 I have had to spend close to $6000 just getting around. I am sure it was a case of sudden unintended acceleration. Volkswagen wouldn't come and look at the car despite several attempts.

10/8/2021

I was parking my car with my foot on the brake when suddenly the car just took off and crashed into a building ---- WITH MY FOOT ON THE BRAKE!! I think it was a sudden unintentional acceleration where the electrical something in the engine malfunctions causing the throttle to open and the car to accelerate --- FAST ---- and in a split second the car crashed into a building. I am thankful that the building was there otherwise I might have been killed or seriously injured . My car was a 2017 volkswagen golf.

6/21/2023

The contact owns a 2017 Volkswagen Golf Sportwagen. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a certified mechanic who diagnosed that fuel was getting into the evap charcoal canister. The vehicle was repaired; however, the failure persisted. The contact stated that the vehicle almost stalled. The vehicle was taken back to the mechanic who informed the contact that the failure was related to NHTSA Campaign Number: 16V647000 (Fuel System, Gasoline, Engine and Engine Cooling). The vehicle was towed to the dealer who stated that the check valve inside the tank had failed due to a faulty evap system. The vehicle had been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 115,000.

4/6/2022

The contact owns a 2017 Volkswagen Golf Sportwagen. The contact stated while driving 15 MPH, the coolant pressure warning light illuminated. The contact veered to the side of the road. The contact stated that upon inspecting the vehicle, she noticed that the coolant level was below normal. The contact refilled the coolant reservoir and continued driving; however, the failure reoccurred. The vehicle was taken to a local Pep Boys, where it was diagnosed that the head gasket was blown. An unknown dealer was notified of the failure and an appointment was scheduled for the vehicle to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the repair would not be covered under warranty. The failure mileage was approximately 32,000.

1/4/2023

SUN ROOF EXPLODED AND SHATTERED WHILE DRIVING ON OPEN ROAD WITH NO OTHER CARS AROUND AND NOT UNDER ANY TREES, ETC SO WAS NOT STRUCK BY ANYTHING BUT EXPLODED AND TOTALLY SHATTERED. *TR

6/9/2020

The contact owns a 2017 Volkswagen Golf Sportwagen. The contact stated while driving 40 MPH, there was an abnormal thumping sound coming from the rear of the vehicle. Upon inspection, the contact discovered that the rear passenger’s side to the vehicle was lowered due to a fractured coil spring. Upon investigation, the contact discovered NHTSA Campaign Number: 19V188000 (Suspension) which he linked to the failure. The dealer was notified of the failure and the contact was informed that the VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 115,000.

6/26/2023

The contact owns a 2017 Volkswagen Golf Sportwagen. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated while driving at approximately 60 MPH, the fuel tank was leaking. The vehicle was taken to a local dealer where it was diagnosed that the EVAP system had been filled with fuel, but the fix for the vehicle could not be determined. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000. VIN tool confirms parts not available.

6/11/2024

Safety issue with my 2017 VW Golf Sportwagen SEL VIN [XXX] with 83,219 miles. The passenger side mirror adhesive is defective and has caused the glass to detach. The defective VW part number number is 5G0857522Q This is a SAFETY ISSUE. My research revealed that many owners are experiencing this same adhesive defect with the mirror. I submitted a case number ticket [XXX] on March 17 2025 with VW about this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

3/17/2025