2011 Volkswagen Eos Owner Complaints
Complaint Summary
The 2011 Volkswagen Eos has 21 reported complaints.
- Top issues involve air bags and power train.
Reliability Score
Reliability Score
Based on 21 complaints
Most Frequent Issues
AIR BAGS
10 47.6%
POWER TRAIN
2 9.5%
UNKNOWN OR OTHER
2 9.5%
SERVICE BRAKES
2 9.5%
ELECTRICAL SYSTEM:HORN
1 4.8%
Quick Insights
The top category is AIR BAGS, accounting for 47.6% of all complaints.
Owners have reported issues across 9 distinct vehicle systems.
Note: Complaint data reflects owner reports and may not always indicate a verified defect. Compare with Recalls and TSBs for a complete picture.
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What owners keep reporting on the 2011 Volkswagen Eos
The 2011 Volkswagen Eos has 21 owner complaints in this dataset. AIR BAGS is the most common complaint category, representing about 48% of the reports shown here.
Most common complaint categories
The top complaint groups for the 2011 Volkswagen Eos are AIR BAGS (10), POWER TRAIN (2), UNKNOWN OR OTHER (2).
Are these complaints a serious red flag?
Potentially. 15 complaint reports involve higher-attention systems like brakes, steering, engine, powertrain, fuel, suspension, airbags, or electrical components, which is enough to justify a focused inspection.
What should buyers inspect on a used 2011 Volkswagen Eos?
Start with the top complaint systems, compare them against the recall report, then inspect service records for evidence that those same areas were already repaired or monitored.
Detailed Complaint Log
Showing 9 of 9 systems
AIR BAGS
10 Reports48% of totalPreviewing the first 2 complaint summaries.
WHILE SITTING ON A BRIDGE, WAS HIT FROM BEHIND CAUSING VEHICLE TO SLIDE INTO ANOTHER VEHICLE. THE CAR IS TOTALED BUT THE AIR BAGS DID NOT DEPLOY. *TR
1/13/2015
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
7/1/2016
POWER TRAIN
2 Reports10% of totalPreviewing the first 2 complaint summaries.
VEHICLE HAS NO POWER FROM STOPPED POSITION WHEN ON A HILL. VEHICLE EVENTUALLY HAS POWER AFTER 5-6 SECONDS. BRAKES MUST BE APPLIED AND THEN CAR SURGES FORWARD. VEHICLES RESPONSE ON LEVEL GROUND VARIES FROM NON-RESPONSIVE TO IRREGULAR TO FULL POWER. DEALER PROVIDED 3 PAGE DOCUMENT ENTITLED "MOMENTARY DELAY WITH DSG GEARBOX" OUTLINING STEPS TO TAKE BUT WILL NOT TAKE ANY CORRECTIVE ACTION WITH THE VEHICLE.
6/1/2011
I WAS DRIVING OUT OF TOWN AT APPROXIMATELY 50 MPH WHEN MY CAR SUDDENLY SLOWED TO APPROXIMATELY 20 MPH. I COULD NOT GET THE VEHICLE TO GO ABOVE 20 MPH. I PULLED IT OFF OF THE ROAD AND TURNED THE CAR OFF. I RESTARTED AND AGAIN IT WOULD NOT GET PAST 20 MPH. WHEN I SWITCHED THE CAR TO MANUAL MODE IT WOULD NOT GO PAST 2ND GEAR. AFTER A FEW HOURS OF SITTING THE CAR WORKED PROPERLY. I CONTACTED A DEALERSHIP IN THE AREA I WAS TRAVELING AND THEY SAID IT SOUNDED LIKE THE CAR WAS GOING INTO "LIMP MODE" AND THAT VW HAD HAD TONS OF COMPLAINTS ABOUT THAT OVER THE LAST SEVERAL YEARS. I DROVE THE CAR HOME. SEVEN DAYS LATER, THE EXACT THING HAPPENED AND I CONTACTED MY LOCAL DEALERSHIP ABOUT THE PROBLEM WHO INFORMED ME "THEY HAD NOT HAD ANY TYPE OF COMPLAINT SIMILAR TO WHAT I WAS DESCRIBING". THEY DID HOWEVER CONDUCT A SAFETY RECALL ON MY VEHICLE. I TOOK MY CAR TO ANOTHER MECHANIC BECAUSE MY CONCERN IS DRIVING ON THE INTERSTATE AND HAVING THE CAR ABRUPTLY SLOWING DOWN AND BEING STRUCK FROM BEHIND OR IF I AM TURNING, NOT BEING ABLE TO COMPLETE MY TURN BEFORE SOMEONE STRIKES ME FROM THE SIDE. THAT MECHANIC ALSO SAW WHAT I WAS EXPLAINING AND SAID THAT THE DEALERSHIP NEEDED TO FIX IT BECAUSE IT SHOULD BE COVERED UNDER A WARRANTY. IT DID THE SAME THING AS I WAS LEAVING THE SHOP SO I HAD IT TOWED TO MY LOCAL VW DEALERSHIP. AFTER DRIVING THE CAR SEVERAL DAYS THE MECHANIC AT THE DEALERSHIP FOUND THE PROBLEM AND SAID THAT THE DSG TRANSMISSION ASSEMBLY NEEDED TO BE REPLACED. WHEN I ASKED ABOUT A WARRANTY, THEY SAID I WAS NOT COVERED, HOWEVER IN THE LAST 10 YEARS THERE WERE OVER 53,000 VWS AND AUDIS THAT HAD THE SAME PROBLEM AND HAD A RECALL. I DON'T UNDERSTAND IF THIS IS HAVING THE SAME PROBLEM, WHY MINE IS NOT COVERED.
4/9/2019
UNKNOWN OR OTHER
2 Reports10% of totalPreviewing the first 2 complaint summaries.
THE CLOCK SPRING IN MY CAR HAS FAILED REQUIRING COMPLETE REPLACEMENT. THIS COMPLETE FAILURE COMES A SHORT 9 MONTHS AFTER THE INITIAL 'REPAIR' DONE FOLLOWING A VW RECALL ON THE PART- THEY SIMPLY PLACED A COVER OVER THE ORIGINAL CLOCK SPRING. THEY TELL ME THAT THEY WILL NOT COVER THE REPLACEMENT OF THE PART, BECAUSE I HAD THE INITIAL SAFETY CHECK DONE AT THE TIME OF THE INITIAL RECALL AND THE PART WAS DEEMED FUNCTIONAL AT THAT POINT- EVEN THOUGH THEY WERE AWARE IT WOULD MOST LIKELY EVENTUALLY FAIL.
12/6/2017
Unable to drive vehicle ABS system failure - no braking is possible. ABS warning light and loss of braking control while attempting to drive. The module part recall 45F2 does not apply to my year 2011 vehicle. Though the previous year there is a recall for the part by VW. VW representatives will not offer recall or payment for part replacement saying recall does not apply to 2011. Vehicle is at risk. VW will not assume responsibility for faulty part. The vehicle is too dangerous to drive. Consumers should be informed.
5/10/2023
SERVICE BRAKES
2 Reports10% of totalPreviewing the first 2 complaint summaries.
My ABS/ ESC light was on and the brake light was flashing randomly. After diagnostics it appears the ABS module is intermittently not receiving power. Because of this the ABS/ESC system randomly does not work as it should. This seems to be the same issue as the 16V-913 safety recall, but my car was manufactured on July 14, 2010 which was 33 days after the June 11, 2010 cut off date.
12/27/2021
Unable to drive vehicle ABS system failure - no braking is possible. ABS warning light and loss of braking control while attempting to drive. The module part recall 45F2 does not apply to my year 2011 vehicle. Though the previous year there is a recall for the part by VW. VW representatives will not offer recall or payment for part replacement saying recall does not apply to 2011. Vehicle is at risk. VW will not assume responsibility for faulty part. The vehicle is too dangerous to drive. Consumers should be informed.
5/10/2023
ELECTRICAL SYSTEM:HORN
1 Report5% of totalPreviewing the first 1 complaint summaries.
MY WIFE WAS SITTING IN HER VEHICLE AT WORK WHEN A DUMP TRUCK WAS BACKING UP TOWARDS HER VEHICLE. SHE TRIED TO ALERT THE TRUCK DRIVER USING THE HORN. THE HORN DID NOT MAKE A SOUND. THE KEY WAS NOT IN THE IGNITION. AFTER CONTACTING VW DEALER ABOUT THE HORN I WAS TOLD THAT THE KEY HAS TO BE IN THE IGNITION TO POWER THE HORN. I FIND THIS TO BE A SAFETY ISSUE. I ALSO ASKED IF THE AIR BAG WOULD FUNCTION UNDER THE SAME CONDITION AND I WAS TOLD PROBABLY NOT. I COULD THINK OF A SCENARIO WHERE THIS COULD ALSO BE A SAFETY ISSUE. IT SEEMS TO ME THAT AN ENGINEERING SOLUTION NEEDS TO BE UPDATED FOR A PASSIVE SITUATION SUCH AS IN MY WIVES CASE. *TR
6/17/2014
STRUCTURE:BODY
1 Report5% of totalPreviewing the first 1 complaint summaries.
WHILE SITTING ON A BRIDGE, WAS HIT FROM BEHIND CAUSING VEHICLE TO SLIDE INTO ANOTHER VEHICLE. THE CAR IS TOTALED BUT THE AIR BAGS DID NOT DEPLOY. *TR
1/13/2015
ENGINE
1 Report5% of totalPreviewing the first 1 complaint summaries.
CAR HAS 72,319 MILES. OIL HAS BEEN CHANGED AT 10,000 MILES OR LESS. THE TENSIONER SPRING BROKE AND THE TIMING BELT SHIFTED CAUSING ALOT OF ENGINE DAMAGE. HOWEVER, I WAS NOTIFIED BY VW DEALERS OR MANUFACTURE ABOUT THE TSB MANUFACTURER COMMUNICATION NO.: TB-15-12-01 COMPONENT(S): ENGINE NHTSA ID NUMBER: 10045560 WHICH I WAS NEVER NOTIFIED ABOUT. I HAVE A $5,300 REPAIR FOR A $120.00 DOLLAR PART! CAN YOU HELP ME WITH A RECALL? THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
6/9/2016
ELECTRICAL SYSTEM
1 Report5% of totalPreviewing the first 1 complaint summaries.
STARTED MY CAR AFTER WORK AND NOTICED HALF MY EXTERIOR LIGHTS DIDN'T WORK. CHECKED THE FUSES AND F16 FUSE WAS MELTED.
4/17/2018
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
1 Report5% of totalPreviewing the first 1 complaint summaries.
My ABS/ ESC light was on and the brake light was flashing randomly. After diagnostics it appears the ABS module is intermittently not receiving power. Because of this the ABS/ESC system randomly does not work as it should. This seems to be the same issue as the 16V-913 safety recall, but my car was manufactured on July 14, 2010 which was 33 days after the June 11, 2010 cut off date.
12/27/2021
Data and Methodology
Scores are derived from NHTSA recalls and owner complaints, normalized by vehicle segment averages.
What are the most common owner complaints for the 2011 Volkswagen Eos?
Are complaints about the 2011 Volkswagen Eos a serious warning sign?
How should buyers use complaint data for the 2011 Volkswagen Eos?
Are complaints about the 2011 Volkswagen Eos severe?
Complaint list entries are sourced from owner-submitted NHTSA ODI records.
Volkswagen Eos: How should complaint data influence buying decisions?
Carfocal links complaint data directly to recall and maintenance routes for the same model year.
- Complaint entries
- 21
- Top-topic view
- 5 grouped topics shown
- Primary source
- NHTSA ODI owner complaint records
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