2018 Volkswagen Atlas Owner Complaints

THE IGNITION SWITCH, IF PRESSED, WILL TURN OFF THE ENGINE WHILE THE CAR IS IN MOTION. THE IGNITION SWITCH IS NEXT TO THE SHIFT GEAR AND MAY BE ACCIDENTALLY PRESSED, CAUSING THE CAR TO STOP WHILE IN MOTION. THIS IS A SAFETY RISK WHICH MAY CAUSE INJURY OR DEATH.

12/2/2017

BRAND NEW 2018 ATLAS BATTERY PROBLEM - BATTERY DRAINS COMPLETELY IN LESS THAN 3 DAYS WHEN CAR IS SWITCHED OFF AND PARKED IN ATTACHED GARAGE. HAPPENED TWICE IN TWO MONTHS. SERVICE RESPONDED BY SAYING THERE ARE SEVERAL COMPUTERS THAT DRAIN BATTERY EVEN WHEN CAR IS SHUTDOWN. SUGGESTED TO DRIVE FOR 30 MINS EVERY 2 DAYS. THE BATTERY DRAINED THE SECOND TIME INSPITE OF FOLLOWING THESE INSTRUCTIONS. COMPLETE BATTERY DRAIN IN LESS THAN 3 DAYS EVEN WITH CAR COMPLETELY SWITCHED OFF IN GARAGE IS UNACCEPTABLE.

3/8/2018

THE HEATING SYSTEM IS NOT FUNCTIONING PROPERLY WHEN THE REMOTE STARTER IS USED, AND THERE IS NO IMMEDIATE SOLUTION TO ADDRESS THE PROBLEM. THE HEATING SYSTEM DISPERSES COLD AIR INSTEAD OF HEATING THE CABIN AND DEFROSTING THE WINDOWS/WINDSHIELDS. THIS HAS BEEN AN ISSUE SINCE GETTING THE CAR IN NOVEMBER 2017. V TOLD ME THIS IS A KNOWN NATIONAL ISSUE AND NO IMMEDIATE SOLUTION. I'M CONCERNED THAT ALL VW CUSTOMERS WHO PURCHASED A IN ATLAS WITH A REMOTE STARTER, ARE NOT GETTING THE SERVICE THE PAID OR ARE PAYING FOR. NICE ADDITION PROSPECTIVE BUYERS OR NEW LEASERS ARE NOT BEING INFORMED. I KNOW YOU HAVE MAJOR ISSUES TO WORK WITH AT THE NATIONAL LEVEL; HOWEVER, SINCE THE SCOPE OF THIS ISSUE IS NATIONAL YOU MAY WANT TO BE AWARE.

3/8/2018

FIRST THE ENGINE LIGHT CAME ON COUPLE DAYS CALLED SPOKE MASTER MECHANIC STATED SHOULDN'T BE PROBLEM AS LONG AS IT'S NOT BLINKING,BRING IN FOR CHECK UP. ENGINE LIGHT TURN OFF . CAR WOULDN'T START. CAR WAS TAKEN TO DEALER MECHANIC FOR ABOUT WEEK. 3WEEKS LATER AFTER GETTING CAR BACK. ENGINE TURNED OFF WHILE IN DRIVE MOTION ON MY DISABLE HUSBAND THAT HAS ONE LEG. THANK GOD MY TWO OTHER ADULT CHILDREN'S WERE THERE. I'M AFRAID TO TAKE A CHANCE TRAVELING WITH THIS CAR. I FEAR FOR MY FAMILY'S LIFE AND SAFETY AS WELL AS MINE. MY ATLAS HAS BEEN TOWED BACK TO THE DEALERSHIP REPAIRS AND HAS BEEN THERE FOR 3 WEEKS.

3/15/2018

I CAME TO A FULL STOP AS I WAS ABOUT TO EXIT A DRIVEWAY. SINCE THERE WERE NO VEHICLES APPROACHING FROM EITHER DIRECTION AND THERE WERE NO OBSTACLES IN FRONT OF ME, I STATED TO PULL OUT OF THE DRIVEWAY WHEN THE AUTONOMOUS EMERGENCY BRAKING SYSTEM SUDDENLY AND ABRUPTLY STOPPED MY VEHICLE WITH NO JUSTIFICATION. THIS TYPE OF SYSTEM FAILURE CAN RESULT IN INJURY.

12/21/2017

I WAS TURNING LEFT ON A BUSY ROAD OUT OF A PARKING LOT AND HAD ALL THREE OF MY KIDS IN THE CAR WITH ME. MY EMERGENCY BRAKE TURNED ON WITHOUT ANY WARNING AND STOPPED MY CAR HEADING EAST/WEST IN TRAFFIC HEADING NORTH/SOUTH. MY FOOT WAS ON THE GAS TRYING TO GET OUT OF THE WAY AND SUDDENLY THE EMERGENCY BRAKE TURNED OFF AND MY CAR SPED FORWARD INTO THE TRAFFIC. I WAS ABLE TO SWERVE TO THE SIDE AND GET OUT OF THE WAY OF OTHER CARS BEFORE ANY ACCIDENTS WERE CAUSED. THIS IS EXTREMELY DANGEROUS AND COULD HAVE KILLED MYSELF AND ALL THREE OF MY CHILDREN.

4/15/2018

EXCESSIVE OIL CONSUMPTION. USED 1AND 1/2 QUARTS OF OIL AT 3250 MILES(WHICH WAS ADDED BY THE DEALER SERVICE DEPT. TODAY 1/2/18) WAS BOUGHT AS A NEW VEHICLE 9/17 WITH ONLY 12 MILES ON ODOMETER.(12/25/17) FIRST THE CHECK ENGINE LIGHT LIT, THEY SAID IT WAS THE GAS CAP.ONE WEEK LATER THE CHECK OIL LEVEL ALARM LIT . THEY CHECKED IT SAID NO EXTERNAL LEAKS, THEY ADDED THE 1 1/2 QUART OIL , SAID TO KEEP AN EYE ON THE LEVEL. I AM SCARED TO TAKE THIS CAR ON ANY TRIPS WITH THIS CAR. ALSO THE COOLANT LEVEL WAS AT THE MINIMUM LEVEL, THE SERVICE OPEN THE CAP AND THE LEVEL DID RISE, BUT WHY IS THAT?

1/2/2018

FIRST THE ENGINE LIGHT CAME ON COUPLE DAYS CALLED SPOKE MASTER MECHANIC STATED SHOULDN'T BE PROBLEM AS LONG AS IT'S NOT BLINKING,BRING IN FOR CHECK UP. ENGINE LIGHT TURN OFF . CAR WOULDN'T START. CAR WAS TAKEN TO DEALER MECHANIC FOR ABOUT WEEK. 3WEEKS LATER AFTER GETTING CAR BACK. ENGINE TURNED OFF WHILE IN DRIVE MOTION ON MY DISABLE HUSBAND THAT HAS ONE LEG. THANK GOD MY TWO OTHER ADULT CHILDREN'S WERE THERE. I'M AFRAID TO TAKE A CHANCE TRAVELING WITH THIS CAR. I FEAR FOR MY FAMILY'S LIFE AND SAFETY AS WELL AS MINE. MY ATLAS HAS BEEN TOWED BACK TO THE DEALERSHIP REPAIRS AND HAS BEEN THERE FOR 3 WEEKS.

3/15/2018

SIDE AIR BAGS DEPLOYED ON PASSENGER SIDE TIRES HIT CUBS...NO DIRECT DAMAGE WHAT SO EVER TO CAR JUST RIMS. AN ONCOMING CAR WAS COMING TOO CLOSE TO ME. :30 SECONDS LATER (RIGHT IN FRONT OF MY GATED COMMUNITY), EVERY SINGLE AIR BAG DEPLOYED EXCEPT FRONT AND PASSENGER AIR BAGS. THE CAR IS MOTION :30 AFTER INTERACTION WITH CURB WHEN THE AIR BAGS DEPLOYED AND CAR STOPPED IN THE MIDDLE OF THE STREET. IT WAS IN A NEIGHBORHOOD IN FRESNO 93711 (FIR STREET)

1/5/2018

MY WIFE SLID INTO A CURB DURING A LEFT-HAND TURN INTO OUR NEIGHBORHOOD DUE TO ICE. SHE DAMAGED THE RIGHT FRONT WHEEL AND A COUPLE MECHANICS, SCRATCHING THE RIGHT REAR WHEEL AS WELL. THERE IS NO DAMAGE TO ANY OTHER PART OF THE EXTERIOR; HOWEVER, THIS CURB IMPACT SET OFF ALL OF THE INTERIOR SIDE AIRBAGS, INCLUDING ONE SEAT AIRBAG. MY WIFE RECEIVED MINOR PAIN FROM AIRBAG IMPACT BUT THANKFULLY MY CHILDREN WERE NOT IN THE CAR BECAUSE A SIDE AIRBAG DEPLOYED DIRECTLY INSIDE MY CHILD'S HEAD RESTRAINT. IN THE WORDS OF THE INSURANCE ADJUSTER, AND THE SERVICE TECHNICIANS AT MULTIPLE DEALERS AND BODY SHOPS, THEY HAVE NEVER SEEN AIRBAGS DEPLOY LIKE THIS DUE TO AN IMPACT WITH A CURB, WITH SO LITTLE DAMAGE AS WELL. TOTAL COST TO REPAIR AROUND $10K, RESALE VALUE DROPPED 20% ACCORDING TO DEALER QUOTE, AS AIRBAG DEPLOYMENT IS ON CARFAX. IT HAS BEEN THREE MONTHS AND VW HAS YET TO MANUFACTURE THE SEAT BELTS AND SEAT COVER FOR REPLACEMENT. WE HAVE BEEN WITHOUT THE CAR ALL THIS TIME AND IT COULD BE SEVERAL MORE MONTHS BEFORE WE EVEN GET A TRUE TIMELINE...ALL DUE TO AN IMPACT WITH A CURB. TO MAKE THINGS MORE INTERESTING, THERE IS ANOTHER ATLAS WHO ALSO SLID INTO A CURB DUE TO ICE DURING THE SAME STORM, ONLY DAMAGE TO WHEELS, AIRBAGS DEPLOYED, AND THEY ARE STILL WITHOUT THEIR CAR AS WELL, THREE MONTHS LATER. VW SUPPORT REFUSES TO RELEASE REPORT THAT DICTATES THE AIRBAGS DEPLOYED PROPERLY, STATING IT'S NORMAL AND THEREFORE OUR FAULT. CONSIDERING THE OBVIOUS AND THE TESTIMONIES OF AUTO BODY SPECIALISTS, THERE IS SOMETHING WRONG WITH AIRBAG SENSORS.

3/7/2018

LANE ASSIST HAS JERKED CAR TOWARDS ONCOMING TRAFFIC ON SEVERAL OCCASSIONS, MAKING IT A USELESS AND DANGEROUS FEATURE. ADVERSE WEATHER AND INADEQUATE ROAD LINES/MARKINGS EXASPERATE THE ISSUE, BUT I HAVE HAD INSTANCES WHERE NEITHER OF THESE CONDITIONS WERE PRESENT AND LANE ASSIST STILL JERKED THE CAR INTO ONCOMING TRAFFIC. IN ORDER TO AVOID AN ACCIDENT WHILE USING THIS FEATURE, ONE MUST KEEP AHOLD OF THE STEERING WHEEL MUCH STRONGER THAN WHAT IS TYPICAL, OTHERWISE IT WILL PULL OUT OF YOUR HAND. WHEN IT HAS OCCURRED, I HAD TO ACTIVELY FIGHT AGAINST THE PULL. THIS HAS OCCURRED ON CITY STREETS AS WELL AS ON THE HIGHWAY. I KEEP THIS FEATURE TURNED OFF DUE TO THE RISK THAT IT POSES WHILE LEFT ON.

3/25/2018

THE DRIVER SIDE, FRONT WHEEL SUSPENSION SYSTEM HAS BEEN REPLACED TWICE DUE LOUD VIBRATION NOISES, RATTLING NOISES, AND REPEATED STEERING ISSUES. THE STEERING WHEEL VIOLENTLY JERKS TO THE RIGHT OR LEFT AND PULLS THE CAR OUT OF THE DESIRED DIRECTION OF TRAVEL. THE VW ATLAS IS AT THE DEALERSHIP SERVICE DEPARTMENT FOR A THIRD TIME SINCE DATE OF PIRCHASE (FEB 2018) FOR THE SAME STEERING ISSUES AND NOISE ISSUES. THE 'AUTO-BRAKING' SYSTEM THAT'S DESIGNED TO PREVENT REAR END COLLISSIONS HAS MALFUNCTIONED ON TWO SEPARATE OCCASIONS. BOTH MALFUNCTIONS WERE WHEN PULLING OUT OF A PARKING LOT WITH A DOWNGRADED SLOPE TOWARD THE STREET. ON BOTH OCCASIONS, AS I WAS PULLING OUT OF THE PARKING LOT TO MERGE INTO MOVING TRAFFIC, THE ELECTRONIC BRAKING SYSTEM ENGAGED AS THE CAR WAS MOVING DOWN THE SLOPED PARKING LOT EXIT LEAVING THE VW ATLAS FROZEN IN PLACE AS STREET TRAFFIC WAS RAPIDLY APPROACHING. I HAD TO PUT THE VW ATLAS IN 'PARK' AND BACK IN 'DRIVE' IN ORDER TO RELEASE THE ELECTRONIC BREAK SYSTEM. THIS AUTO-BREAKING FEATURE HAS CREATED TO SAFETY SITUATIONS WHERE MY VW ATLAS WAS COMPLETELY STOPPED WHILE ATTEMPTING TO MERGE WITH MOVING TRAFFIC, NEARLY CAUSING ACCIDENTS IN BOTH SITUATIONS.

5/31/2018

THE DRIVER SIDE, FRONT WHEEL SUSPENSION SYSTEM HAS BEEN REPLACED TWICE DUE LOUD VIBRATION NOISES, RATTLING NOISES, AND REPEATED STEERING ISSUES. THE STEERING WHEEL VIOLENTLY JERKS TO THE RIGHT OR LEFT AND PULLS THE CAR OUT OF THE DESIRED DIRECTION OF TRAVEL. THE VW ATLAS IS AT THE DEALERSHIP SERVICE DEPARTMENT FOR A THIRD TIME SINCE DATE OF PIRCHASE (FEB 2018) FOR THE SAME STEERING ISSUES AND NOISE ISSUES. THE 'AUTO-BRAKING' SYSTEM THAT'S DESIGNED TO PREVENT REAR END COLLISSIONS HAS MALFUNCTIONED ON TWO SEPARATE OCCASIONS. BOTH MALFUNCTIONS WERE WHEN PULLING OUT OF A PARKING LOT WITH A DOWNGRADED SLOPE TOWARD THE STREET. ON BOTH OCCASIONS, AS I WAS PULLING OUT OF THE PARKING LOT TO MERGE INTO MOVING TRAFFIC, THE ELECTRONIC BRAKING SYSTEM ENGAGED AS THE CAR WAS MOVING DOWN THE SLOPED PARKING LOT EXIT LEAVING THE VW ATLAS FROZEN IN PLACE AS STREET TRAFFIC WAS RAPIDLY APPROACHING. I HAD TO PUT THE VW ATLAS IN 'PARK' AND BACK IN 'DRIVE' IN ORDER TO RELEASE THE ELECTRONIC BREAK SYSTEM. THIS AUTO-BREAKING FEATURE HAS CREATED TO SAFETY SITUATIONS WHERE MY VW ATLAS WAS COMPLETELY STOPPED WHILE ATTEMPTING TO MERGE WITH MOVING TRAFFIC, NEARLY CAUSING ACCIDENTS IN BOTH SITUATIONS.

5/31/2018

AUTOMATIC BRAKING SYSTEM IS FAULTY. WHEN I PULL OUT OF DRIVEWAYS OR PARKING LOTS THE SENSORS ARE ACTIVATING AND THE MANEUVER BRAKING IS APPLIED AND THE CAR COMES TO AN ABRUBT STOP IN THE MIDDLE OF THE ROAD. EVERYTIME THIS HAS OCCURED THERE HAS NOT BEEN AN OBJECT OR CAR PRESENT. THIS SYSTEM IS FAULTY AND DANGEROUS. I HAVE 3 CHILDREN IN THE BACK SEAT AND THIS MAKES ME VERY CONCERNED FOR THEIR SAFETY WHEN I DRIVE THIS VEHICLE. VW SERVICE IS LOOKING INTO THE ISSUE AND HAS GIVEN ME A LOANER ATLAS THAT IS DOING THE EXACT SAME THING. I HAVE A VIDEO OF THE ISSUE OCCURING.

7/11/2018

ENGINE TURNS OFF WHILE RUNNING. DISPLAY SAYS TO TURN ON ENGINE MANUALLY. THE PROBLEM IS THAT IF YOU ARE IN A HIGHWAY YOU HAVE TO STOP AN PUSH THE BRAKE AND THEN THE START BUTTON. IT HAPPENED IN ACITY STREET. THIS IS THE FIFTH TIME IT GOES TO THE DEALER TO SOLVE THIS PROBLEM.

7/2/2018

VOLKSWAGEN DEALER SERVICE DEPARTMENT HAS INFORMED ME THAT THEY CANNOT RELEASE MY VEHICLE WITHOUT FIXING THE 69X1 SEAT-BELT RECALL ISSUE. THEY STATE THAT VOLKSWAGEN HAS NO ETA ON THE FIX, EFFECTIVELY LEAVING ME WITHOUT MY VEHICLE FOR SOME UNKNOWN AMOUNT OF TIME.

7/19/2018

AUTOMATIC BRAKING SYSTEM IS FAULTY. WHEN I PULL OUT OF DRIVEWAYS OR PARKING LOTS THE SENSORS ARE ACTIVATING AND THE MANEUVER BRAKING IS APPLIED AND THE CAR COMES TO AN ABRUBT STOP IN THE MIDDLE OF THE ROAD. EVERYTIME THIS HAS OCCURED THERE HAS NOT BEEN AN OBJECT OR CAR PRESENT. THIS SYSTEM IS FAULTY AND DANGEROUS. I HAVE 3 CHILDREN IN THE BACK SEAT AND THIS MAKES ME VERY CONCERNED FOR THEIR SAFETY WHEN I DRIVE THIS VEHICLE. VW SERVICE IS LOOKING INTO THE ISSUE AND HAS GIVEN ME A LOANER ATLAS THAT IS DOING THE EXACT SAME THING. I HAVE A VIDEO OF THE ISSUE OCCURING.

7/11/2018

THE AUTO BRAKING AND WARNING SENSORS GO OFF WHEN YOU ARE DRIVING FROM AN INCLINED DRIVEWAY TO A ROADWAY. THIS HAS HAPPENED TO US MULTIPLE TIMES, THE MOST RECENT WAS ON 7-2-2018, AND IT BRINGS THE VEHICLE TO A COMPLETE STOP. THIS IS SUPPOSED TO BE A SAFETY FEATURE THAT WAS AN EXTRA COST, BUT THIS IS GOING TO CAUSE A CRASH IF NOT RECTIFIED. I HAVE TAKEN THE VEHICLE IN FOR THIS ISSUE, AND MULTIPLE OTHER ISSUES AND ALL I GET BACK IS ' SYSTEM IS PERFORMING AS DESIGNED.' IF THE SYSTEM IS PERFORMING AS DESIGNED, THE SYSTEM NEEDS TO BE CHANGED. THIS IS WITHOUT A DOUBT A SAFETY ISSUE IN ITSELF. THERE ARE MULTIPLE OTHER OWNERS ON MESSAGE BOARDS THAT ARE HAVING THE SAME ISSUES AND HAVING THE SAME ANSWERS FROM THE DEALERSHIPS. ON ONE OF THE MESSAGE BOARDS, THERE IS ACTUALLY A VIDEO OF THE VEHICLE COMING TO A COMPLETE STOP DRIVING FROM A BANK PARKING LOT TO A MAIN ROAD.

7/12/2018

I HAVE A 2018 VOLKSWAGEN ATLAS THAT I PURCHASED LAST 6/15/2017. LAST JANUARY I TOOK MY VEHICLE TO THE DEALERSHIP ( SAN TAN VW) IN GILBERT TO DO THE MANUFACTURER RE-CALL REPAIR. THE DEALER REPAIRED 1 OF THE 2 RECALL, BUT LEFT THE OTHER ONE UN-REPAIRED BECAUSE THE PART WAS NOT AVAILABLE. I CONTACTED THE DEALERSHIP SEVERAL TIMES FOR THE ETA OF THE PARTS BUT NO DEFINITIVE ANSWER, I ALSO CONTACTED VW AMERICA ABOUT THE SITUATION AND SAME ANSWER.( NO DEFINITIVE ETA ). THE REMAINING RE-CALL INVOLVES A PASSENGER SEAT WHICH THE HANDLE IS BROKEN, DUE TO THE FACT THAT ITS BROKEN, A METAL HANDLE WAS EXPOSED . THIS COULD LEAD TO A SAFETY HAZARD (I.E. FINGER BEING CAUGHT WHILE ADJUSTING THE CHAIR). I CONTACTED THE DEALERSHIP TO LEAVE MY VEHICLE IN THEIR FACILITY WHILE WAITING FOR THE PARTS AND PROVIDE ME WITH A RENTAL, BUT I WAS DENIED. I FEEL LIKE THIS CASE SHOULD BE HANDLED SERIOUSLY AS IT INVOLVES SAFETY, BUT VW AND THE DEALERSHIP JUST KEEP SAYING TO WAIT FOR THE PART AND THERE IS NO ETA FOR IT. VW ATLAS IS PRESENTLY BEING MANUFACTURED HERE IN THE USA ( TENNESSEE) , I ALSO SUGGEST TO THEM THAT SINCE ITS STILL BEING SOLD AND MANUFACTURE, THEY CAN ALWAYS TAKE THE PART FROM THE PLANT. BUT THEY REFUSE TO DO IT AND TOLD ME THAT ITS COMING FROM GERMANY (THEIR VENDOR).

5/3/2018

THE 2ND ROW DOES NOT LOCK EASILY. UPON SUDDEN BRAKE, THE SEAT CAME LOOSE AND SLAMMED INTO THE BACK OF THE FRONT SEAT. NOBODY WAS SITTING THERE AT THE TIME BUT IF MY CHILD WAS IN A CHILD SEAT, SHE WOULD HAVE BEEN INJURED VERY EASILY.

5/8/2018

THE VEHICLE FAILED TO STOP ON A CITY STREET AFTER FULL APPLICATION OF BRAKES CAUSING COLLISION AND DAMAGE TO FRONT BUMPER . I HAVE NOT RECEIVED ANY NOTIFICATION FROM WALKS WAGON THAT CERAMIC COATING ON THE BRAKES NEEDS TO BE FIXED AND WAS NOT AWARE OF ANY BRAKE ISSUES PRIOR TO THE COLLISION .THE VEHICLE HAS APPROXIMATELY 4100 MILES AND CURRENTLY AT THE COLLISION CENTRE .

8/6/2018

AT AROUND 60 TO 70 MPH, THE VEHICLE HAS A SLIGHT VIBRATION WHICH SHAKES THE CAR AND THE STEERING WHEEL. ALONG WITH VIBRATION THERE IS A SLIGHT FLUTTERING NOISE AT THE SAME TIME. THE CAR HAS BEEN AT THE DEALERSHIP FOR REPAIRS THREE DIFFERENT TIMES BUT THE DEALERSHIP CLAIMS THIS IS JUST HIGHWAY NOISE. I TOLD THE DEALERSHIP THAT THIS VIBRATION AND NOISE IS ON DIFFERENT KINDS OF HIGHWAY SURFACE. I BROUGHT THE NEW ON NOVEMBER 27, 2017 AND DROVE IT HOME FROM CINCINNATI OH TO MY HOME IN NEWARK OH ABOUT 150 MILES. I NOTICED THE VIBRATION AND NOISE ON THE TRIP HOME FROM THE DEALERSHIP AND NOTIFIED THE DEALERSHIP THAT THERE WAS A PROBLEM WITH THIS NEW CAR. THIS CAR 18 MILES ON THE ODOMETER WHEN I TOOK DELIVERY ON NOVEMBER 27, 2017. I HAD MOVED TO MICHIGAN IN JUNE 2018 HAD TAKEN TO WILLIAMS VOLKSWAGEN TO REPAIR THIS PROBLEM. WILLIAMS VOLKSWAGEN HAD TWICE TRIED TO REPAIR THE VEHICLE AND EACH TIME CLAIMED IT WAS REPAIRED SATISFACTORY. THE FIRST TIJE I TOOK IT TO WILLIAMS VOLKSWAGEN SERVICE CLAIMED I HAD HIT A POT HOLE. I TOLD HIM IT WAS THAT WAY WHEN I PURCHASE THE CAR. THEY BALANCE ALL WHEELS AND CLAIMED IT WAS REPAIRED. I TOOK BACK AGAIN AND THEY DID A "FORCED" BALANCE AND REPLACE TWO FRONT TIRES AND SAID IT WAS REPAIRED. I CONTACTED WILLIAMS VOLKSWAGEN SERVICE MANAGER AND HE ADMITTED HE ALSO HEARD AND SEEN THE VIBRATION IN THE CAR BUT CLAIMED IT WAS DUE TO ROAD CONDITIONS, NOT THE CAR. I AM CONCERN THERE COULD BE A SAFETY PROBLEM WITH THIS CAR MAYBE WITH THE STEERING AND OR WHEELS.

8/19/2018

TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. THE CONTACT STATED THAT THE VEHICLE MADE A LOUD NOISE WHILE DRIVING AT ANY SPEED. THE VEHICLE WAS TAKEN TO BAYSIDE VOLKSWAGEN (31 WATERMILL LANE, GREAT NECK NY, 11021, 516-348-2500) WHERE IT WAS DIAGNOSED THAT THE SHOCKS WERE MADE WITH DEFECTIVE MATERIAL AND NEEDED TO BE REPLACED. THE SHOCKS WERE NOT REPLACED BECAUSE THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 180142985. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 800.

3/13/2018

THE DRIVER SIDE, FRONT WHEEL SUSPENSION SYSTEM HAS BEEN REPLACED TWICE DUE LOUD VIBRATION NOISES, RATTLING NOISES, AND REPEATED STEERING ISSUES. THE STEERING WHEEL VIOLENTLY JERKS TO THE RIGHT OR LEFT AND PULLS THE CAR OUT OF THE DESIRED DIRECTION OF TRAVEL. THE VW ATLAS IS AT THE DEALERSHIP SERVICE DEPARTMENT FOR A THIRD TIME SINCE DATE OF PIRCHASE (FEB 2018) FOR THE SAME STEERING ISSUES AND NOISE ISSUES. THE 'AUTO-BRAKING' SYSTEM THAT'S DESIGNED TO PREVENT REAR END COLLISSIONS HAS MALFUNCTIONED ON TWO SEPARATE OCCASIONS. BOTH MALFUNCTIONS WERE WHEN PULLING OUT OF A PARKING LOT WITH A DOWNGRADED SLOPE TOWARD THE STREET. ON BOTH OCCASIONS, AS I WAS PULLING OUT OF THE PARKING LOT TO MERGE INTO MOVING TRAFFIC, THE ELECTRONIC BRAKING SYSTEM ENGAGED AS THE CAR WAS MOVING DOWN THE SLOPED PARKING LOT EXIT LEAVING THE VW ATLAS FROZEN IN PLACE AS STREET TRAFFIC WAS RAPIDLY APPROACHING. I HAD TO PUT THE VW ATLAS IN 'PARK' AND BACK IN 'DRIVE' IN ORDER TO RELEASE THE ELECTRONIC BREAK SYSTEM. THIS AUTO-BREAKING FEATURE HAS CREATED TO SAFETY SITUATIONS WHERE MY VW ATLAS WAS COMPLETELY STOPPED WHILE ATTEMPTING TO MERGE WITH MOVING TRAFFIC, NEARLY CAUSING ACCIDENTS IN BOTH SITUATIONS.

5/31/2018

VOLKSWAGEN DEALER SERVICE DEPARTMENT HAS INFORMED ME THAT THEY CANNOT RELEASE MY VEHICLE WITHOUT FIXING THE 69X1 SEAT-BELT RECALL ISSUE. THEY STATE THAT VOLKSWAGEN HAS NO ETA ON THE FIX, EFFECTIVELY LEAVING ME WITHOUT MY VEHICLE FOR SOME UNKNOWN AMOUNT OF TIME.

7/19/2018

WHILE MY FAMILY AND I WERE DRIVING IN OUR WEEK OLD 2018 ATLAS WE STOPPED AT A RED LIGHT AND MY WIFE WHO WAS SECURELY SEATED IN THE PASSENGER SEAT WITH THE SEATBELT ON ALL OF A SUDDEN HIT THE DASHBOARD. WE PULLED OVER AMEDIATELY AND UPON FURTHER INVESTIGATION WE FOUND OUT THAT THE SEAT BELT BECAME UNSTITCHED FROM ITSELF BY THE FLOOR ANCHOR.

10/25/2018

THE FIREWALL WAS BROKEN DURING A REPAIR TO THE AIR CONDITIONING SYSTEM BY THE DEALERSHIP IN SEPTEMBER 2017. WE WERE NEVER INFORMED ABOUT THE FIREWALL BEING BROKEN DURING THE REPAIR. WE WERE ONLY INFORMED WHEN WE TOOK IT TO ANOTHER DEALERSHIP FOR ANOTHER REPAIR IN NOVEMBER 2017. VOLKSWAGEN KNOWINGLY ALLOWED US TO DRIVE A VEHICLE WITH A BROKEN FIREWALL FOR 2 MONTHS.

11/18/2017

THE VEHICLE FAILED TO STOP ON A CITY STREET AFTER FULL APPLICATION OF BRAKES CAUSING COLLISION AND DAMAGE TO FRONT BUMPER . I HAVE NOT RECEIVED ANY NOTIFICATION FROM WALKS WAGON THAT CERAMIC COATING ON THE BRAKES NEEDS TO BE FIXED AND WAS NOT AWARE OF ANY BRAKE ISSUES PRIOR TO THE COLLISION .THE VEHICLE HAS APPROXIMATELY 4100 MILES AND CURRENTLY AT THE COLLISION CENTRE .

8/6/2018

MY VEHICLE BATTERY DIED AFTER REFUELING. AND I HAD TO CALL FOR ROADSIDE ASSISTANCE FOR A JUMP. VEHICLE INFOTAINMENT SYSTEM SHOWED 2 MESSAGES: 1) 12 VOLT BATTERY LOW AND RECHARGE WHILE DRIVING 2) ERROR START/STOP SYSTEM

12/2/2018

LEFT FOG LIGHTS SPORADICALLY BLINK ON AND OFF FOR NO SPECIFIC REASON. THIS HAPPENS DURING NORMAL DRIVING CONDITIONS, AND WHILE STOPPED AT RED LIGHTS.

1/24/2019

TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. WITHIN WEEKS OF OWNING THE VEHICLE, THERE WAS A FAILURE WITH THE STRUT MOUNTED SYSTEM. FURTHERMORE, AN ABNORMAL RATTLING NOISE WAS HEARD ON BOTH SIDES OF THE FRONT END OF THE VEHICLE. IN ADDITION, THE FRONT ASSIST WITH AUTONOMOUS EMERGENCY BRAKING SYSTEM ENGAGED SEVERAL TIMES WITHOUT WARNING. THE FAILURE CAUSED THE VEHICLE TO SEIZE WHILE IN MOTION WITH NO OTHER VEHICLE NEARBY. THE DEALER (DANBURY VOLKSWAGEN, 29 SUGAR HOLLOW RD, DANBURY, CT 06810, (203) 744-5201) HAD THE VEHICLE FOR OVER TWO MONTHS FOR SERVICING. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

6/20/2018

TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. WITHIN WEEKS OF OWNING THE VEHICLE, THERE WAS A FAILURE WITH THE STRUT MOUNTED SYSTEM. FURTHERMORE, AN ABNORMAL RATTLING NOISE WAS HEARD ON BOTH SIDES OF THE FRONT END OF THE VEHICLE. IN ADDITION, THE FRONT ASSIST WITH AUTONOMOUS EMERGENCY BRAKING SYSTEM ENGAGED SEVERAL TIMES WITHOUT WARNING. THE FAILURE CAUSED THE VEHICLE TO SEIZE WHILE IN MOTION WITH NO OTHER VEHICLE NEARBY. THE DEALER (DANBURY VOLKSWAGEN, 29 SUGAR HOLLOW RD, DANBURY, CT 06810, (203) 744-5201) HAD THE VEHICLE FOR OVER TWO MONTHS FOR SERVICING. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

6/20/2018

TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. WHILE DRIVING VARIOUS SPEEDS AND APPROACHING A MINOR INCLINE, THE BRAKE SENSOR BEEPED AND THE AUTOMATIC BRAKE LIGHT ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO MCKENNA VOLKSWAGEN CERRITOS (18303 STUDEBAKER RD, CERRITOS, CA 90703, 855-995-7761) WHERE THE TECHNICIAN, AFTER CONSULTING WITH THE MANUFACTURER IN GERMANY, ADVISED THE CONTACT TO FEEL FREE TO TURN OFF THE FEATURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100. *TT

7/9/2018

AT AROUND 60 TO 70 MPH, THE VEHICLE HAS A SLIGHT VIBRATION WHICH SHAKES THE CAR AND THE STEERING WHEEL. ALONG WITH VIBRATION THERE IS A SLIGHT FLUTTERING NOISE AT THE SAME TIME. THE CAR HAS BEEN AT THE DEALERSHIP FOR REPAIRS THREE DIFFERENT TIMES BUT THE DEALERSHIP CLAIMS THIS IS JUST HIGHWAY NOISE. I TOLD THE DEALERSHIP THAT THIS VIBRATION AND NOISE IS ON DIFFERENT KINDS OF HIGHWAY SURFACE. I BROUGHT THE NEW ON NOVEMBER 27, 2017 AND DROVE IT HOME FROM CINCINNATI OH TO MY HOME IN NEWARK OH ABOUT 150 MILES. I NOTICED THE VIBRATION AND NOISE ON THE TRIP HOME FROM THE DEALERSHIP AND NOTIFIED THE DEALERSHIP THAT THERE WAS A PROBLEM WITH THIS NEW CAR. THIS CAR 18 MILES ON THE ODOMETER WHEN I TOOK DELIVERY ON NOVEMBER 27, 2017. I HAD MOVED TO MICHIGAN IN JUNE 2018 HAD TAKEN TO WILLIAMS VOLKSWAGEN TO REPAIR THIS PROBLEM. WILLIAMS VOLKSWAGEN HAD TWICE TRIED TO REPAIR THE VEHICLE AND EACH TIME CLAIMED IT WAS REPAIRED SATISFACTORY. THE FIRST TIJE I TOOK IT TO WILLIAMS VOLKSWAGEN SERVICE CLAIMED I HAD HIT A POT HOLE. I TOLD HIM IT WAS THAT WAY WHEN I PURCHASE THE CAR. THEY BALANCE ALL WHEELS AND CLAIMED IT WAS REPAIRED. I TOOK BACK AGAIN AND THEY DID A "FORCED" BALANCE AND REPLACE TWO FRONT TIRES AND SAID IT WAS REPAIRED. I CONTACTED WILLIAMS VOLKSWAGEN SERVICE MANAGER AND HE ADMITTED HE ALSO HEARD AND SEEN THE VIBRATION IN THE CAR BUT CLAIMED IT WAS DUE TO ROAD CONDITIONS, NOT THE CAR. I AM CONCERN THERE COULD BE A SAFETY PROBLEM WITH THIS CAR MAYBE WITH THE STEERING AND OR WHEELS.

8/19/2018

2018 VOLKSWAGEN ATLAS. CONSUMER WRITES IN REGARDS TO FUEL TANK ISSUES. *LD *TR

2/21/2019

I WAS DRIVING ON THE HIGHWAY AT ABOUT 70MPH WITH NO OTHER CARS NEARBY WHEN I HEARD A LOUD EXPLOSION/GUNSHOT SOUND AND THEN THE GLASS FROM SUNROOF RAINED DOWN ALL OVER ME. LUCKILY, I ONLY SUSTAINED MINOR ABRASIONS TO MY NECK/BACK FROM THE GLASS. WHEN I LOOKED UP, MOST OF THE GLASS FROM THE FRONT PART OF MY PANORAMIC SUNROOF WAS GONE. WE TOOK IT TO THE DEALERSHIP, WHO CLAIMED THAT IT MUST HAVE BEEN A ROCK, HOWEVER, NO OTHER VEHICLES WERE NEARBY AND I WAS NOWHERE NEAR AN OVERPASS. THEY RECOMMEND FILING AN INSURANCE CLAIM, WHICH I DID, AND USAA COVERED IT.

2/21/2019