2013 Toyota RAV4 Owner Complaints

PURCHASED NEW 2013 RAV4 ON 23 MAR 13. THE ENTUNE NAVIGATION DISPLAY (BOTH DAY AND NIGHT MODE) IS VERY DIFFICULT TO SEE IN BRIGHT DAYLIGHT (IN DAY MODE) OR AT NIGHT TIME (IN NIGHT MODE). THIS IS A SERIOUS DISTRACTION WHEN USING THE NAVIGATION AND RESULTS IN THE DRIVER HAVING TO AVERT EYES TO FOCUS ON THE DISPLAY LONGER THAN NECESSARY FOR DETAILS. THIS COULD RESULT IN AN ACCIDENT. A NORMAL DISPLAY WOULD NOT HAVE THESE ISSUES. I HAVE EXAMINED ANOTHER BRAND NEW RAV4 WITH THE SAME ISSUE. THE DEALER ALSO REPLACED MY ENTUNE SYSTEM; THE PROBLEM STILL PERSISTS. IT IS A DESIGN FLAW. PLEASE PREVAIL UPON TOYOTA TO FIX THIS WITH EITHER A HARDWARE OR SOFTWARE UPDATE. *TR

4/2/2013

2 SEPARATE EPISODES OF UNINTENDED ACCELERATION IN A BRAND NEW CAR DEALER UNABLE TO VERIFY DEFECT. *TR

4/10/2013

THE VEHICLE IS A CLONE RAV4, I HAVE BOUGHT THIS VEHICLE FROM A TOYOTA DEALER SHIP, AND I PAID FOR A RAV4 2013, WHEN I WENT TO INVESTIGATE I FOUND OUT IT WAS CLONED TOYOTA RAV4 OF THE YEAR 2010, AND IT CAME FROM THE FACTORY IN MEXICO, SO THESE IS AGAINST THE LAWS. SO WHAT WOULD YOU ADVISE ME TO DO? *TR

5/2/2014

DEAR SIRS, I DON'T HAVE NOTHING TO HIDE, WE HERE ON THE ISLAND OF CURACAO HAVE BEEN EXPERIENCING MANY VEHICLES WHICH ARE CHINESE AND THEIR VIN NO, ARE ALSO CLONED, I BELIEVE THIS IS A WORLD PROBLEM, AND ALSO US MANUFACTURERS HAVE TO UNDERSTAND THAT THIS IS A WORLD PROBLEM, AND THEY CAN ALSO HELP TO EXPOSE THIS SITUATION. I HAVE POSTED MANY ON BLOGS, WHICH HAS TO DO WITH THE CLONING OF CARS. THERE WAS ALSO AN ISSUE WITH SOME ONE BOUGHT A VEHICLE AT THE TOYOTA DEALER A RAV4 2013 AND WE CAME TO FIND OUT THAT IT IS A 2010 MEXICAN CLONE CAR. AND I HAVE REPORTED THESE ALSO TO OTHER AGENCIES IN USA , ONE OF THEM IS THE SEC SECURITIES EXCHANGE COMMISSION WHISTLE BLOWER DEPARTMENT. *JS

5/19/2014

WHILE DRIVING ON HIGHWAY AT 55MPH,MY NEW 2013 TOYOTA RAV4 LIMITED SUDDENLY SLOWED DOWN AND WOULD NOT SHIFT INTO GEAR PROPERLY WHEN I ACCELERATED. I PULLED OFF THE ROAD ASAP AND HAD VEHICLE TOWED TO DEALERSHIP. THEY HAVE DIAGNOSED TRANSMISSION FAILURE. THERE IS LESS THAN 600 MILES ON THE ODOMETER. *TR

5/15/2013

WHILE ACCELERATING FROM APPROXIMATELY 20 MPH, A JERK WAS FELT AND A NOISE WAS HEARD AS THE VEHICLE WAS SHIFTING GEARS. (THIS VEHICLE IS AN AUTOMATIC.) THIS SAME INCIDENT OCCURRED AGAIN LATER THE SAME DAY. HOWEVER, AFTER THE SECOND INCIDENT, THE "CHECK ENGINE" LIGHT AND THE "TRACTION CONTROL" LIGHT CAME ON. THIS OCCURRED ON THE FIRST DAY OF OWNERSHIP OF THE VEHICLE WITH ONLY 15 MILES ON THE ODOMETER. THIS VEHICLE WAS BROUGHT BACK TO THE DEALER FOR A REPLACEMENT. *TR

6/22/2013

TL* THE CONTACT OWNS A 2013 TOYOTA RAV4. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED, THE VEHICLE ACCELERATED THEN STALLED WITHOUT WARNING. THE ENGINE, THE TRACTION CONTROL, AND THE FOUR WHEEL DRIVE LIGHT ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. THE DEALER PERFORMED A DIAGNOSTIC THAT WAS UNABLE TO LOCATE A FAILURE CODE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100 AND THE CURRENT MILEAGE WAS 2,120.

5/9/2013

TL* THE CONTACT OWNS A 2013 TOYOTA RAV 4. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE ENTIRE INSTRUMENT PANEL ILLUMINATED AS THE VEHICLE STALLED. THE VEHICLE WAS UNABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,600.

3/13/2014

THIS VEHICLE HAS A FAULTY BRAKE, IT MAKES A SOUND EVERY TIME YOU SQUEEZE THE RELEASE THE BRAKE. MOREOVER THE BRAKES DOES NOT GRIP AS TIGHT AS EXPECTED FROM A BRAND NEW CAR. *TR

9/27/2013

BRAKES SCRAPE LOUDLY WHILE BACKING AND ON TURNS. TOOK INTO DEALER,REAR PADS GLAZED ,ROTORS UNEVEN DEALER SANDED AND DEGLAZED REAR PADS,APPLY FINISH CUT/MACHINE TO REAR ROTORS NOW AT0.455IN NEW ROTORS0.472 NOT A GOOD SIGN AT 5343 MILES. *TR

1/13/2014

2 SEPARATE EPISODES OF UNINTENDED ACCELERATION IN A BRAND NEW CAR DEALER UNABLE TO VERIFY DEFECT. *TR

4/10/2013

UNINTENDED ACCELERATION. I WAS PULLING INTO PARK AT WORK WITH MY FOOT ON THE BRAKE (FORTUNATELY) AND THE RAV4 SUDDENLY ACCELERATED. *TR

9/29/2013

PURCHASED NEW 2013 RAV4 ON 23 MAR 13. THE ENTUNE NAVIGATION DISPLAY (BOTH DAY AND NIGHT MODE) IS VERY DIFFICULT TO SEE IN BRIGHT DAYLIGHT (IN DAY MODE) OR AT NIGHT TIME (IN NIGHT MODE). THIS IS A SERIOUS DISTRACTION WHEN USING THE NAVIGATION AND RESULTS IN THE DRIVER HAVING TO AVERT EYES TO FOCUS ON THE DISPLAY LONGER THAN NECESSARY FOR DETAILS. THIS COULD RESULT IN AN ACCIDENT. A NORMAL DISPLAY WOULD NOT HAVE THESE ISSUES. I HAVE EXAMINED ANOTHER BRAND NEW RAV4 WITH THE SAME ISSUE. THE DEALER ALSO REPLACED MY ENTUNE SYSTEM; THE PROBLEM STILL PERSISTS. IT IS A DESIGN FLAW. PLEASE PREVAIL UPON TOYOTA TO FIX THIS WITH EITHER A HARDWARE OR SOFTWARE UPDATE. *TR

4/2/2013

AT ANY SPEED IN ANY WEATHER IT IS IMPOSSIBLE TO SEE THE NAVIGATION SYSTEM IN THIS VEHICLE...THIS NEEDS ADDRESSED BY THE MANUFACTURE AS IS A PAID FOR UPGRADE AND DUE TO PEOPLE WORKING TO SEE THE SYSTEM ACCIDENTS ARE GOING TO HAPPEN. *TR

7/11/2013

THE THROTTLE STUCK ON THE CAR. I COULD NOT STOP THE CAR AND IT WENT OVER A 10 FOOT FALL AND CRASHED TO THE GROUND. IT WAS A VERY SCARY RIDE. I TRIED EVERY WAY TO STOP THE CAR BUT COULD NOT . I HAD MY FOOT ON THE BRAKE THE ENTIRE TIME OF THE UNINTENDED EVENT. I AM STILL VERY SORE THREE WEEKS LATER AND HAVE SOME SPINAL SPRAIN AND WRIST SPRAIN, CERVICAL SPRAIN AND BOTH KNEES BRUISED BOTH KNEES. THE CAR WAS TAKEN TO A COLLISION CENTER FOR REPAIRS AFTER I CONSULTED MY INSURANCE COMPANY....UPDATED 06-16-15 *BF *TR UPDATED 10/2/2017*CN

3/26/2015

BLIZZARD PEARL BISQUE PAINT PEELING BETWEEN THE WINDSHIELD AND THE SUNROOF. PAINT IS COMING OFF IN LARGE PIECES THE SIZE OF SILVER DOLLARS. PAINT "BLISTERS" FIRST THEN JUST FALLS OFF THE ROOF OF THE CAR. THIS PROBLEM HAS BEEN THERE FOR THE BETTER PART OF THE YEAR AND SEEMS TO HAVE NOTHING TO DO WITH THE CAR BEING STATIONARY, IN MOTION - OR THE ENVIRONMENT. IT HAS BEEN PARKED IN THE SAME PLACES THAT MY PRIOR TOYOTAS HAVE BEEN PARKED, AND THIS PROBLEM HAS NEVER OCCURRED BEFORE. MY WIFE AND I HAVE SEEN THIS PROBLEM, WITH THIS COLOR PAINT ON OTHER RAV4S, PRIUS, AND LEXUS MODELS.

12/29/2015

ON LOCAL ROAD, ACCELERATING FROM STOP. VEHICLE SUDDENLY "SHUT-OFF" GOING INTO NEUTRAL AND UNABLE TO PUT BACK INTO DRIVE. STEERING WENT "LIMP". VEHICLE DRIFTED RIGHT, POWER STEERING WAS EFFECTED, STEERING DIFFICULT. VEHICLE COASTED INTO PARKING LOT TO THE RIGHT, FORTUNATELY NO VEHICLES HAPPENED TO BE PASSING ON THE RIGHT AT THAT PRECISE MOMENT, THEREFORE NO ACCIDENTS. BUT THERE COULD HAVE EASILY BEEN ONE. ATTEMPTS AT RESTARTING VEHICLE RESULTED IN "TAKE EV TO NEAREST DEALERSHIP" MESSAGE AND SEVERAL WARNING INDICATORS ON DASH. VEHICLE WAS TOWED TO ORIGINATING DEALERSHIP WHICH IT CONTINUES TO BE DIAGNOSED AND UNRESOLVED. VEHICLE WAS PURCHASED ON 9/3/2013 < 6 DAYS PRIOR. *TR

9/11/2013

AFTER READING SEVERAL NEWS STORIES TODAY (04/09/14) ABOUT THE RECALL OF 27 TOYOTA MODELS (INCLUDING 2013 RAV 4), FOR: ?CABLES FOR THE DRIVER AIR BAG MODULE THAT CAN BE DAMAGED, DISABLING THE BAG, THOUGH A WARNING LIGHT WILL COME ON (3.5 MILLION VEHICLES, 1.67 MILLION IN THE U.S.). ?SEATS THAT DON'T LOCK IN PLACE (2.32 MILLION, 670,000 IN NORTH AMERICA) ?STEERING COLUMN BRACKETS THAT MAY BECOME LOOSE OR FAIL (760,000, EUROPE AND ASIA ONLY) ?WINDSHIELD WIPER MOTOR (160,000, ASIA ONLY) ?STARTER MOTOR FIRE HAZARD (20,000, ASIA ONLY) I CALLED THE DEALER WHERE I BOUGHT MY CAR - TOYOTA OF ROCK HILL. I WAS INFORMED THAT RECALLS ARE "COMING," BUT THEY DIDN'T HAVE SPECIFIC INFORMATION FROM TOYOTA YET. I SHOULD BE GETTING A LETTER IN THE MAIL AND THEN I TAKE THE CAR IN FOR SERVICE. FRUSTRATING TO SEE THAT THE MEDIA HAS MORE INFORMATION ON THE ACTUAL RECALLS THAN THE TOYOTA DEALER. SO, IF SOMETHING HAPPENS BETWEEN NOW AND THE TIME I GET "MY LETTER," (MY AIR BAGS FAIL OR THE SEATS BECOME DISLODGED DURING AN ACCIDENT), I'M PRETTY MUCH SCREWED. *TR

4/9/2014

THE TOYOTA WAS TRAVELING 35 MPH NORTH BOUND AND A MERCEDES MADE A LEFT HAND TURN IN FRONT OF THE TOYOTA. THE TOYOTA T-BONE THE MERCEDES AT 35 MPH AND THE AIR BAGS ON THE TOYOTA DID NOT DEPLOY. THE DRIVER AND PASSENGER IN THE TOYOTA SUFFERED SEVERAL INJURIES TO THE NECK, BACK, HANDS, LEG AND FEET AND WAS TRANSPORTED TO THE HOSPITAL FOR TREATMENT. THE TOYOTA WAS TOTALED BY THE INSURANCE CARRIER. *TR

2/26/2014

TL* THE CONTACT OWNS A 2013 TOYOTA RAV4. THE CONTACT WAS DRIVING APPROXIMATELY 42 MPH AND CRASHED INTO A LARGE ANIMAL. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED BRUISES TO THE BODY AND A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND WAS LATER INSPECTED BY THE MANUFACTURER THIRTY DAYS LATER, WHO DETERMINED THAT THERE WAS NO DEFECT IN THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 8,500. THE VIN WAS UNAVAILABLE.

3/11/2014

THE INSTALLED NAVIGATION SCREEN IS IMPOSSIBLE TO SEE IN THE DRIVER'S NORMAL DRIVING POSITION AND IN ALMOST ANY DAYTIME LIGHTING CONDITION. GLARE FROM THE SCREEN AND DASHBOARD BORDERS ON UNSAFE. THERE IS NO WAY TO SAFELY USE THAT ITEM AND THE 12 OR SO FUNCTIONS LOCATED THERE WITHOUT SIGNIFICANT DISTRACTION. BECAUSE OF THE POTENTIAL DISTRACTION THIS WILL CAUSE ACCIDENTS AND SOME WILL BE FATAL. *TR

9/16/2013

THE CENTER CONSOLE SLIDES BACK AND FORTH. WHILE DRIVING, IF YOU HAVE YOUR ARM ON IT, IT WILL SLIDE. THE LOCKING MECHANISM DOES NOT LOCK IN PLACE. I THINK THIS IS A SAFETY HAZARD AND SHOULD BE CORRECTED. *TR

9/16/2013

I LEASED A RAV4EV. WENT TO PICK IT UP ON THURSDAY (8/8/13) AND IT WOULDN'T START-- CHECK EV SYSTEM, ETC. DEALER GAVE ME A LOANER, IT SPENT THE DAY IN THE SERVICE DEPT, AND THEY WOUND UP UPDATING THE SOFTWARE & IT APPARENTLY WAS OK. BROUGHT THE CAR HOME ON FRIDAY. ON SUNDAY, 8/11/13, THE ENTIRE SYSTEM TURNED OFF WHILE I WAS DRIVING ON THE FREEWAY-- ENGINE STOPPED, POWER STEERING STOPPED, AND I WAS LUCKILY ABLE TO NEGOTIATE ACROSS 4 LANES OF TRAFFIC AND GET OFF OF THE ROAD. CHECK EV SYSTEM MESSAGE ON SCREEN, BATTERY IS STILL HALF FULL. IT WAS TOWED TO THE DEALER, 120 MILES ON THE ODOMETER. IT WAS FOUND THAT THE PROPULSION SYSTEM AND THE GATEWAY ECU WERE FAULTY. I DECIDED NOT TO KEEP THAT CAR AND LEASED ANOTHER RAV4 EV. VERY SCARY! *TR

9/17/2013

WHILE BACKING UP, VEHICLE ACCELERATED RAPIDLY HITTING A PARKED VEHICLE DOING MUCH DAMAGE. WIFE DRIVING MANY YEARS, NEVER HITTING ACCELERATOR WHEN SHE MEANT TO HIT THE BRAKES. DO NOT KNOW WHY RAPID ACCELERATION OCCURRED. HAS NOT HAPPENED MOVING FORWARD. *JS

1/1/2015

THE NAVIGATION SCREEN IS TOTALLY UNUSEABLE IN DAYLIGHT. SCREEN IS FLAT AND EXPOSED TO SUN. DRIVER HAS TO LEAN WAY OVER AND HOLD RIGHT HAND OVER THE SCREEN TO GET ANY VISIBILITY AT ALL. EVEN THEN IT'S TOO DIFFICULT TO SEE, NOT TO MENTION THE DANGER OF LEANING OVER, USING THE RIGHT HAND TO SCREEN, AND STARING AT THE SCREEN RATHER THAN THE ROAD. TERRIBLE TERRIBLE DESIGN. TOYOTA WILL NOT ADDRESS THE PROBLEM. $1500 MISTAKE FOR ANYONE WHO PURCHASED THIS ADD-ON. *TR

8/26/2014

WE HAD A WINTER BLIZZARD WITH ICE, SHOW WIND ETC. WHERE THE WIPER BLADES REST ON THE WINDSHIELD THEY RECEIVE MINIMAL IF ANY DIRECT HEAT. (I CAN NOT GET A THIN PIECE OF PAPER BETWEEN THE DASHBOARD AND INSIDE THE WINDSHIELD. THE PAPER IS 2 1/2" ABOVE THE WIPER BLADE.) I WARMED THE RAV 4 FOR AN EXTREMELY LONG PERIOD OF TIME AND THE ICE THAT HAD FORMED ON THE WIPERS BEFORE I STARTED IT WOULD NOT MELT OFF. I THEN SCRAPED AS MUCH OF THE ICE OFF THE WIPER AS YOU CAN REASONABLY DO WITHOUT DAMAGING THE WIPER AND ICE AND SNOW OFF THAT PART OF THE WINDSHIELD WHERE THE BLADES REST. I STARTED TO DRIVE BUT ICE AND SNOW IMMEDIATELY STARTED ACCUMULATING ON THE LOWER PART WHERE DEFROST DOES NOT HEAT AND THE BLADES STARTED TO ICE UP AND THEY SCRAP ACROSS THE UNHEATED AREA. HAD TOTALLY UNACCEPTABLE VISION. WOULD STOP EVERY SO OFTEN AND SCRAP EVERYTHING BEST AS I COULD. START DRIVING AND A TOTAL UNACCEPTABLE VISION WINDOW ALMOST IMMEDIATELY. I HAVE DRIVEN IN THIS AREA FOR 47 YEARS IN A LOT OF BLIZZARDS AND WITH A LOT OF DIFFERENT VEHICLES. I HAVE NEVER HAD A SITUATION WHERE I COULD NOT KEEP MY WINDOWS SO I COULD REASONABLY SEE TO SAFELY NAVIGATE. THIS RAV 4 WOULD NOT LET ME DO THAT AND I HAVE BEEN IN A LOT WORSE BLIZZARD CONDITIONS THAN THIS ONE. SOME TOYOTAS HAVE WIPER DE-ICERS WITH LINES THROUGH THE WINDSHIELD TO HEAT THIS PART OF THE WINDSHIELD WHERE TOYOTA DECIDED TO PLACE THE WIPERS. WHILE WE WERE NOT AWARE OF THIS ISSUE WHEN PURCHASING THIS VEHICLE NEW, SAFETY SHOULD NOT BE AN ADD ON YOU HAVE TO PAY FOR. TOYOTA PLACED THE BLADES WHERE THEY ARE SO THEY SHOULD DE-ICE. I UNDERSTAND HEATED SIDE MIRRORS AND THE LIKE BUT THAT IS SOMETHING THAT CAN BE SAFELY REMEDIED BY A DRIVER WHO DOES NOT HAVE THEM. THIS WIPER PROBLEM CAN NOT BE. THANK YOU. *TR

1/9/2015

NAVIGATION SCREEN DIFFICULT TO SEE IN MOST LIGHTING CONDITIONS. MUST TAKE MORE THAN BRIEF GLANCE AT NAV SCREEN TO DETERMINE FREEWAY MARKINGS, INTERSECTIONS, STREET NAMES OR SEARCH FOR RADIO STATION. HAS POSSIBILITY FOR BECOMING GREAT DISTRACTION. *JB

9/3/2013

2013 TOYOTA RAV 4. CONSUMER WRITES IN REGARDS TO A DEFECT IN THE INSTRUMENT PANEL LIGHTING. *SMD THE CONSUMER STATED HE WAS UNABLE TO SEE THE INSTRUMENT PANEL DURING DAYLIGHT HOURS. THE DEALER INFORMED THE CONSUMER THE DISPLAY PANEL BACK LIGHT ONLY ILLUMINATED WHEN THE HEADLIGHTS WERE ON. EVEN IF THE HEADLIGHTS WERE TURNED ON DURING THE DAY, THE INSTRUMENT PANEL WAS ONLY MARGINALLY ILLUMINATED AND THE BRIGHTNESS CONTROL THUMBWHEEL HAD VERY LITTLE EFFECT.

10/29/2013

I BOUGHT A NEW 2013 RAV 4 WITH TOYOTA NAVIGATION. ON ANY SUNNY DAY IT IS IMPOSSIBLE TO READ THE MAP DUE TO THE GLARE. I PLAN ON COMPLAINING TO THE DEALERSHIP THIS WEEK. *TR

4/12/2013

WHEN DRIVING AT ANY SPEED, UNDER ANY CONDITION, IT IS IMPOSSIBLE TO SEE THE NAVIGATION SCREEN, CAUSING THE DRIVER TO LOOK, RATHER THAN GLANCE, AT THE SCREEN TO DETERMINE DRIVING INSTRUCTIONS, ROAD HAZARDS, WARNINGS, ETC. THE GLARE IS ALMOST BLINDING AT TIMES. *TR

9/29/2013

SUN ROOF EXPLODED INTO MANY PIECES FLEW OFF AND DAMAGED PAINT JOB OF CAR DIRECTLY BEHIND PIECES WERE FOUND IN MY CAR CAR TRAVELING AT 55 MPG JUST PASSED BURLINGTON VERMONT ON JULY 3, 2014 AT AROUND 11:30 AM NO ONE INJURED IF SOMEONE SITTING BEHIND DRIVER SEAT NOT SURE WHAT WOULD HAVE HAPPENED STOPPED AT TOYOTA DEALER IN SCRANTON VT HE REMOVED REMAINING BROKEN CLASS PART WOULD TAKE 5 DAYS ABLE TO CONTINUE TO DRIVE ON. *JS

7/8/2014

TL* THE CONTACT OWNS A 2013 TOYOTA RAV4. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE MADE AN ABNORMAL NOISE AND THE SUN ROOF SHATTERED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 19,700. UPDATED 01/07/16*LJ *JS

10/29/2015

WHILE DRIVING DOWN A BRIDGE AT APPROXIMATE SPEED OF 36 AND BEFORE THE RED LIGHT I LEFT MY RIGHT LEG FROM THE GAS PEDAL AND PRESSED ON THE BRAKE PEDAL TO GET READY TO STOP BY THE RED LIGHT . AT THAT MOMENT THE BRAKE PEDAL DID NOT RESPOND TO MY LEG PRESSING AND THE TOTAL BRAKING SYSTEM DID NOT RESPOND HAVING CARS STOPPED INFRONT OF ME BY THE RED LIGHT I HAD TO TURN THE STEERING WHEEL TO THE RIGHT AND HIT A BIG TREE. THE DAMAGE REACHED ALMOST TO THE MIDDLE OF THE FRONT HOOD; HOWEVER, NO ANY AIR BAG WAS DEPLOYED OR ACTIVATED DUE TO THE CRASH AND I WAS TRANSFERRED TO THE HOSPITAL BY THE AMBULANCE AND BEEN HOSPITALIZED FOR SEVEN DAYS AND FOR THE FIRST FOUR DAYS I LOST ANY SENSATION IN MY BOTH LEGS WITH A SEVER SPINE PAIN AND UNTIL NOW MY BOTH LEGS HURT ME AND SO DOES MY BACK ( SPINE ). PICTURES ARE AVAILABLE. THE CAR STILL UNDER THE MANUFACTURER WARRANTY AND ALL THE SERVICES WERE CONNECTED BY THE TOYOTA DEALERSHIP SERVICE. THE LAST WAS CONDUCTED AT THE DEALERSHIP ON SEP 15, 2014 AT 13:25 - 14:39. I HAVE ALWAYS TAKEN THE CAR TO THE DEALER'S SERVICE EXACTLY AS THE DEALER RECOMMENDED.....UPDATED 01/23/15 *BF..........UPDATED 12/15/15 *BF *TR UPDATED 9/15/2017*CN

1/13/2015

CONTINUALLY SINCE WE HAVE OWNED THIS VEHICLE, THE DRIVERS SEAT BELT WILL NOT RELEASE TO ENGAGE THE SEAT BELT. WE HAVE STRUGGLE WITH THIS, AND AS SUCH ON NUMEROUS OCCASIONS HAVE DRIVEN THE VEHICLE WITHOUT THE SEAT BELT FASTENED, FOR AS MANY AS FIVE BLOCKS. THIS IS UNSAFE. THE DEALER, AND TOYOTA ADVISES ME THAT "YOU DO NOT KNOW HOW TO USE A SEAT BELT". ARE THEY CRAZY? I AM 64, AND KNOW ABOUT SEAT BELTS, AND SAFETY. MY FATHER HAD MANY AWARDS FROM THE USAF FOR SAFETY, AND VEHICLE MAINTENANCE. THIS IS A PROBLEM I HAVE ALSO HAVE ISSUES WITH THE ACCELERATOR STICKING, NOT SURE IF IT TIES TO THE CRUISE CONTROL. FINALLY THE GPS GIVES INCORRECT OR ERRONEOUS DIRECTIONS. THEY TELL ME IT IS UP TO DATE. THE AIR BAGS BASED UPON NEWS ARE AN UNKNOWN ISSUE. IT SEEMS WITH THESE ISSUES, THEY SHOULD REPLACE VEHICLES BEFORE CUSTOMERS ARE INJURED, BUT THE BOTTOM LINE, IS THERE PROFIT MARGIN/ *TR

4/6/2015

BOUGHT A 2013 RAV4. 2490 MILEAGE HAS TWO MESSES OF PURCHASED. WHICH BROUGHT THE CONTINENTAL MODEL CROSS CONTACT TIRES 225/65/17 LX 102 H. THE RIM HAS A OPENING ON THE SIDES . CONTACT TO CONTINENTAL.CLAIM #[XXX]. NADIE IN PUERTO RICO FOR THE WARRANTY. APONTE SR JOSE DE PUERTO RICO 787 752 2886 COST OF RUBBER IS 185.00. NO WARRANTY WORK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

7/17/2013

I WAS PUTTTING AIR IN A FLAT TIRE IN MY DRIVEWAY WHEN THERE WAS A LOUD BANG AND THE TIRE COLLASPED. I LOOKED AT THE TIRE ( BRIDGESTONE DUELER H/T 687 235/55R18 DOT # EL7CCFH5012) AND SAW A 12 INCH RIP IN THE SIDEWALL. THE EXPLOSION CAUSED A FENDER BRACKET TO BREAK AND CRACKED MY FRONT BUMPER. I SENT IT BACK TO MFGR. AND THEY SAID THE TIRE WAS NOT DEFECTIVE AND DENIED REQUEST FOR COMPENSSATION FOR MY DAMAGES AND TIRE REPLACEMENT.

10/6/2015

THE CENTER CONSOLE SLIDES BACK AND FORTH. WHILE DRIVING, IF YOU HAVE YOUR ARM ON IT, IT WILL SLIDE. THE LOCKING MECHANISM DOES NOT LOCK IN PLACE. I THINK THIS IS A SAFETY HAZARD AND SHOULD BE CORRECTED. *TR

9/16/2013

THE CENTER CONSOLE TOP ARM RESTING PAD BETWEEN THE DRIVER AND THE PASSENGER DOES NOT LOCKED IN POSITION SO IT MOVES BACK AND FORTH DEPENDING ON HOW YOU ARE LEANING ON IT, IF YOU HAVE YOUR ARM ON IT AND YOU MOVE YOUR BODY IT SLIDES BACK AND FORTH. IF YOU ONLY HAVE ONE HAND ON THE STEERING WHEEL WITH YOUR ARM ON THE CONSOLE PAD, IF THE TOP PAD MOVES BACK IT WILL MAKE YOU GO RIGHT INTO THE DITCH OR IF IT MOVES FORWARD YOU GO LEFT INTO ON COMING TRAFFIC. *TR

3/15/2014

CAR STARTED ACTIN G UP ON MAY 4TH. DIDN'T WANT START RIGHT AWAY IT STATED AFTER 4 5 TIRES AFTER 3 DAYS OF THAT I TOOK THE CAR TO LOCAL DEALER THEY TOLD ME BATTERY WAS LOW AND THEY CHARGED IT. I BROUGHT THIS CAR BRAND NEW IT HAS ONLY 14 MILE AND I BROUGHT IN MARCH 31 2014. THIS PROBLEM STARTED AGAIN YESTERDAY ( 05/18/2014). *JS

5/19/2014

POSSIBLE MALFUNCTION WITH THE AUTOMATIC BRAKING SYSTEM (ABS). CAR FAILS TO BRAKE PROPERLY AND SLIDES WHEN PRESSURE IS APPLIED THE BRAKE. MY WIFE WAS DRIVING ABOUT 45MPH AND WHEN SHE TRIED TO STOP, SLID INTO THE BACK OF AN 18-WHEELER.

6/6/2016

BOUGHT A 2013 RAV4. 2490 MILEAGE HAS TWO MESSES OF PURCHASED. WHICH BROUGHT THE CONTINENTAL MODEL CROSS CONTACT TIRES 225/65/17 LX 102 H. THE RIM HAS A OPENING ON THE SIDES . CONTACT TO CONTINENTAL.CLAIM #[XXX]. NADIE IN PUERTO RICO FOR THE WARRANTY. APONTE SR JOSE DE PUERTO RICO 787 752 2886 COST OF RUBBER IS 185.00. NO WARRANTY WORK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

7/17/2013

DRIVING ON HIGHWAY @70MPH. TIRE LIGHT CAME ON DASHBOARD. LESS THAN 2 MINUTES LATER, DRIVER-SIDE REAR TIRE FAILED. SLIGHTLY LOST CONTROL OF VEHICLE AND SWERVED FROM THE FAST LANE TO THE RIGHT SHOULDER OFF OF HIGHWAY. WE COULD SMELL SMOKE AND UPON GETTING OUT OF THE CAR SAW THAT THE TIRE WALL HAD SEPARATED FROM THE TIRE RIM AND OBSERVED TIRE RIM MARKS IN ASPHALT. WE FOUND A NEARBY TIRE STORE AND HAD THE TIRE REPLACED WITH A NEW DIFFERENT NAME OF TIRE. TIRES WERE PURCHASED LESS THAN 6 MONTHS PRIOR. TIRE: COOPER HERCULES TERRA TRAC CROSS-V

2/27/2021

I HAVE BROUGHT MY 2013 RAV 4 BACK TO THE TOYOTA DEALER TWICE FOR THIS PROBLEM. THERE IS A DAMP AND MUSTY SMELL COMING THRU THE AIR VENTS. TOYOTA HAS REPLACED THE AIR FILTER AND SPRAYED SOME AIR FRESHENER BUT THE SMELL IS STILL THERE. THE SERVICE REP HAD EXPLAINED TO ME THAT THERE IS A DRAIN AND THIS DRAIN ALLOWS WATER TO BUILD UP AND THAT IS WHAT CAUSES THE ODOR. *TR

10/21/2013

I PURCHASED THE 2013 RAV4 IN APRIL, 2013. WITHIN A FEW MONTHS, I BEGAN TO SMELL AN ODOR COMING FROM THE AC WHEN I START THE CAR. THE DEALERSHIP STATES THAT THE BOX THAT HOLDS THE AC CONDENSATION IS TOO SMALL DUE TO MANUFACTURING CHANGES. ON MY SECOND TRIP TO THE DEALERSHIP WITH THIS COMPLAINT, THEY SPRAYED AC FRESHENER IN THE PART UNDERNEATH THE CAR. THIS HELPED WITH THE ODOR BUT ONLY TEMPORARILY. I AM CONCERNED THAT WHAT I AM BREATHING IS MOLD AND THAT THIS WILL ONLY GET WORSE AS LONG AS I KEEP THE CAR. I BELIEVE THIS COULD HARM MY HEALTH OVER TIME. THE DEALERSHIP REP STATED THAT THIS IS A PROBLEM ON THESE CARS FROM TIME TO TIME. I LIKE MY CAR (MY 5TH TOYOTA) BUT I WOULD NOT RECOMMEND IT TO ANYONE DUE TO THIS ISSUE. *TR

12/5/2013

2013 TOYOTA RAV 4. CONSUMER WRITES IN REGARDS TO BRAKE PEDAL MALFUNCTION. *SMD THE CONSUMER STATED WHEN SHE TRIED TO STOP THE VEHICLE, THE PEDAL WENT COMPLETELY TO THE FLOOR AND DID NOT STOP UNTIL SHE HIT A CEMENT POST IN FRONT OF THE PARKING AREA.

10/28/2013

I LEASED 2013 TOYOTA RAV4, AROUND 2900 MILES THE WARNING AND INDICATING LIGHTS ON THE INSTRUMENT PANEL LIT UP WHILE I WAS DRIVING. TOOK THE CAR TO THE DEALER WHO DETERMINED THE CAUSE WAS "SOME ONE HIT ABS SENSOR AND CUT HARNESS ..." SINCE THE SENSORS WERE NOT UNDER WARRANTY, IT WILL COST ME $600 IN REPAIRS. THE FAILED SENSORS ARE USED FOR VEHICLE SAFETY AND TRACTION CONTROL . I THINK THAT THE CABLE HARNESS SHOULD BE DESIGNED TO BE BETTER PROTECTED FROM ROAD HAZARDS AND THE CUSTOMER SHOULD NOT BE LIABLE FOR TOYOTA DESIGN FLAWS. PLEAD FIND ATTACHED SOME SUPPORTING DOCUMENTS. THANK YOU,

4/7/2014

WHEN VIEWING MY 2013 RAV4 FROM THE REAR, I NOTICED THAT THE CAR SEEMS TILTED TO THE LEFT, IN OTHER WORDS THE RAV4 SITS HIGHER ON THE RIGHT SIDE THAN THE LEFT. I MEASURED FROM THE TOP OF EACH WHEEL WELL TO THE GROUND AND FOUNDS AN ALMOST 1" DIFFERENCE BETWEEN THE RIGHT SIDE AND THE LEFT ON BOTH THE FRONT AND REAR OF THE RAV4. THE MEASUREMENT WAS REPEATED ON 3 DIFFERENT LEVEL SURFACES WITH THE SAME RESULTS. THE RAV4 WAS RETURNED TO THE DEALER AND THEY AGREED. THEY WROTE ON THE SERVICE INVOICE THAT THIS CONDITION IS "AS DESIGNED AT THIS TIME. ALSO COMPARED TO OTHER LIKE VEHICLES AND FOUND SAME." THE SERVICE MANAGER ALSO STATED THAT THEY FOUND DIFFERENCES FROM 0" TO 3/4" ON OTHER RAV4'S AND THAT THERE WAS NO REPAIR AT THIS TIME. I AM CONCERNED BECAUSE THIS CONDITION MIGHT AFFECT THE HANDLING OF THIS VEHICLE OR RESULT IN UNEVEN TIRE WEAR. *TR

11/26/2013

STRUTS ARE MAKING A LOT OF NOISE IN THE REAR OF THE CAR, ALSO HEAT SHIELD GROMMETS ARE LOOSE AND PRODUCES A BANGING SOUND UNDER THE CAR. ALL THE NOISES ARE NOTICEABLE WHILE DRIVING AT LOW SPEEDS. TORQUE CONVERTER AND 6 SOLENOIDS HAD TO BE REPLACED

4/6/2021

I HAVE STATED MY COMPLAINT FOR THE THIRD TIME. TWICE WITH CLEARWATER TOYOTA AND ONCE WITH SUN TOYOTA IN HOLIDAY FL. BUT NOTHING COMES OF IT. IN ONE EAR AND OUT THE OTHER. EVERY MORNING ,THE SIDE WINDOWS ON OUR VEHICLE ARE WET WITH WATER DROPLETS FROM NATURAL MORNING DEW. WHEN I LOWER THE WINDOW TO CLEAR THEM ,IT DOESN'T DO IT. UNLIKE ALL OTHER CARS I HAVE OWNED OR SEEN, THE SQUEAKY IS IN CONTACT WITH THE WINDOW WHICH IN TURN "CLEARS THE WINDOWS". IT IS A DEFINITE DANGEROUS SITUATION. AS I REACH THE POINT TO MAKE A LEFT TURN OR A RIGHT TURN I AM CONFRONTED WITH A COMPLETELY BLIND SPOT .I DON'T KNOW IF I CLEARLY EXPLAINED... IT REQUIRES THE DRIVER TO GO OUT AND CLEAR THE SIDE WINDOWS BEFORE ONE CAN SAFELY DRIVE THE CAR. I HAVE MEASURED THE SPACE BETWEEN THE GLASS AND THE RUBBER SQUEAKY AND IT IS AS THICK HAS A PIECE OF PAPER FOLDED IN EIGHT. A LARGE SPACE! WHEN THE WINDOW IS RAISED , AT THE LAST FRACTION OF AN INCH ,BEFORE CLOSING, IT MAKES A QUICK JERK TO COME INTO CONTACT WITH THE SQUEAKY. THE SALES PERSON AGREED THE IT WAS A FAULT BUT REPLIED "THAT'S HOW IT IS..." WHEN I'M DROPPING OFF MY DAUGHTER AT SCHOOL ,IN THE MORNINGS IT'S STILL DARK OUT, AND WHEN I REACH THE POINT TO TURN I MUST LOWER MY WINDOWS TO GET A VISUAL. THE DEALERS DON'T GIVE A [XXX]! CAN YOU CHECK INTO IT? OR DO YOU JUST FILE INFORMATION.... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

4/1/2014

WHEN DRIVING DOWN THE ROAD AT SPEEDS OVER 35MPH AND A REAR WINDOW IS ROLLED DOWN, WITH OTHER WINDOWS UP, THERE IS A BUFFETING AND FEELING OF PRESSURE TO YOUR EARS INSIDE THE VEHICLE.THIS CAN BE VERY UNCOMFORTABLE TO THE OCCUPANTS INSIDE THE VEHICLE.I CONTACTED TOYOTA AND WAS TOLD VIA EMAIL THAT THIS IS NORMAL IN MODERN VEHICLES. *TR

10/25/2014

I PURCHASED THE 2013 RAV4 LIMITED WITH NAVIGATION AND A BLIND SPOT MONITOR, HOWEVER I DO NOT BELIEVE THE MONITOR WORKS CORRECTLY, IT DOES NOT GIVE ANY INDICATION THAT SOMETHING (ANOTHER VEHICLE) IS APPROACHING UNTIL THE VEHICLE IS AT THE SIDE DOOR OF MY VEHICLE, WAY TOO LATE TO MAKE AN ADJUSTMENT TO YOUR CHANGING LANES. I HAVE HAD IT BACK TO MY TOYOTA DEALERS TWO TIMES, ON THE FIRST VISIT THE CAR WAS IN FOR A 6 MONTH CHECK UP AND I SAID SOMETHING ABOUT IT AT THE TIME, BUT NOTHING SHOWS ON MY VISIT THAT IT WAS CHECKED SO I ASSUMED THAT IT WAS CORRECTED. AFTER THAT VISIT I REALIZED THAT THE BLIND SPOT MONITOR WAS STILL NOT WORKING, SO ON MY ONE YEAR INSPECTION AND CHECK UP I SPECIFICALLY ASKED FOR THE BLIND SPOT MONITOR TO BE CHECKED AGAIN. THIS TIME WHEN I GOT MY BILL FOR THE PENNSYLVANIA EMISSIONS TEST I NOTED THE BLIND SPORT MONITOR WAS NOT PART OF MY REPAIR BILL, SO I QUESTIONED THE SERVICE REP, WHO EXPLAINED THERE WAS NO ADJUSTMENT FOR THIS PART. I WENT TO THE SALES MANAGER ABOUT IT AND SHE SAID SHE WOULD HAVE TOYOTA CONTACT ME. WHEN I WAS NOT CONTACTED BY TOYOTA I SENT A EMAIL TO TOYOTA OWNERS WEB SITE AND MADE A COMPLIANT, THEY RESPONDED THAT I SHOULD TAKE IT BACK TO THE TOYOTA DEALER AND TELL THEM I NEED AN ADJUSTMENT ON THE BLIND SPOT MONITOR, WHICH I DID, WHEN I RETURNED TO PICK UP MY RAV4 I WAS TOLD THEY COULD NOT FIND ANY PROBLEM AND THERE WAS NOTHING COULD BE DONE. MY COMPLIANT IS IF IT IS NOT ADJUSTABLE THEN IT IS A SAFETY ISSUE THAT SHOULD BE LOOKED INTO. THANK YOU *TR

5/10/2014

THE NAVIGATION SCREEN IS TOTALLY UNUSEABLE IN DAYLIGHT. SCREEN IS FLAT AND EXPOSED TO SUN. DRIVER HAS TO LEAN WAY OVER AND HOLD RIGHT HAND OVER THE SCREEN TO GET ANY VISIBILITY AT ALL. EVEN THEN IT'S TOO DIFFICULT TO SEE, NOT TO MENTION THE DANGER OF LEANING OVER, USING THE RIGHT HAND TO SCREEN, AND STARING AT THE SCREEN RATHER THAN THE ROAD. TERRIBLE TERRIBLE DESIGN. TOYOTA WILL NOT ADDRESS THE PROBLEM. $1500 MISTAKE FOR ANYONE WHO PURCHASED THIS ADD-ON. *TR

8/26/2014

THE VEHICLE DOES NOT COME WITH VOICE ACTIVATED BLUETOOTH. TO MAKE A CALL YOU NEED TO GO THROUGH SEVERAL STEPS, ONE INCLUDES LOOKING AT A SCREEN WHICH IS HARD TO SEE, IF THERE IS A GLARE ON IT. YOU SPEND TOO MUCH TIME LOOKING AT SCREEN TO FIND NUMBER, ALL THE WHILE WITH YOUR EYES OFF THE ROAD. *TR

5/28/2013

UNINTENDED ACCELERATION. I WAS PULLING INTO PARK AT WORK WITH MY FOOT ON THE BRAKE (FORTUNATELY) AND THE RAV4 SUDDENLY ACCELERATED. *TR

9/29/2013

I GOT MY NEW TOYOTA RAV4 2013 EARLY IN 2013. ON THE SECOND DAY I OWNED IT I NOTICED THAT THE THREE TALL AND BROAD REAR SEAT HEAD RESTS OBSCURED AT LEAST ONE-THIRD OF MY VIEW OUT THE REAR WINDOW. I TOOK THEM OUT AND HAVE KEPT THEM OUT SO I CAN HAVE CLEAR VISION TO THE REAR. IT NEVER OCCURRED TO ME THAT THE TALL AND BROAD HEAD REST ON THE PASSENGER SEAT ALSO OBSCURED MY VIEW OUT TO THE RIGHT. I SIDE-SWIPED ANOTHER CAR EARLY IN AUGUST, AFTERWARD TELLING THE INSURANCE ADJUSTER THAT I DID NOT SEE THE CAR AT ALL, HAD NO IDEA OF WHERE IT HAD COME FROM. IT WASN'T UNTIL SEVERAL WEEKS LATER THAT I REALIZED THAT I HAD NOT SEEN THE OTHER CAR BECAUSE THE PASSENGER SEAT HEAD REST OBSCURED MY 'OVER THE SHOULDER VIEW' TO THE RIGHT. I REALIZE THAT THESE HEAD RESTS ARE PRESUMED TO PREVENT NECK WHIPLASH INJURIES. AS IT HAPPENS I AM A PHYSICIAN AND FULLY UNDERSTAND THE DANGER OF WHIPLASH INJURY. BUT HEAD RESTS SUCH AS THESE, AT LEAST IN THE TOYOTA RAV 4 2013, ARE VERY DANGEROUS AS THEY OBSCURE THE DRIVER'S VISION BOTH TO THE REAR AND TO THE RIGHT. *TR

10/13/2014

TL* THE CONTACT OWNS A 2013 TOYOTA RAV4. THE CONTACT STATED THAT THE BATTERY FAILED. AS A RESULT, THE DOOR FAILED TO UNLOCK WHEN USING EITHER THE KEY FOB OR DOING SO MANUALLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,005.

1/15/2015

TL* THE CONTACT OWNS A 2013 TOYOTA RAV4. THE CONTACT STATED THAT THE FRONT PASSENGER DOOR COULD NOT BE UNLOCKED AND OPENED. THE OWNER WAS ONLY ABLE TO UNLOCK THE DOOR FROM THE FRONT DRIVER'S SIDE MASTER LOCK. THE CONTACT STATED THAT ALL THE DOORS HAD PREVIOUSLY EXPERIENCED THE FAILURE AND THE DOOR ACTUATORS WERE REPLACED. ANDREW TOYOTA (1620 W. SILVER SPRING DR., MILWAUKEE, WI) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

3/27/2019

On June 17 the tread separated on a tire that was purchased on 4/2/21. I was driving on the interstate at 65 mph with the tire separated.

9/20/2021