2013 Subaru XV CrossTrek Owner Complaints

THE VEHICLE HAS A CONTINUOUSLY VARIABLE TRANSMISSION. WHEN APPROACHING A STOP LIGHT OR STOP SIGN I REMOVE MY FOOT FROM THE GAS PEDAL AND THEN THE VEHICLE STARTS TO SLOW DOWN. WHEN THE ENGINE RPM'S REACH AROUND 1400 RPM THE VEHICLE QUITS SLOWING DOWN AND CONTINUES FORWARD AT WHAT EVER SPEED IT IS AT. THE CAR MAY NOT BE ACCELERATING BUT IT FEELS LIKE IT IS BECAUSE IT QUITS SLOWING DOWN. IF I TOUCH THE BRAKE A BIT THE ENGINE AGAIN SLOWS DOWN UNTIL IT REACHES THE IDLE RPM OF ABOUT 750. ON SEVERAL OCCASIONS I HAVE HAD TO QUICKLY HIT THE BRAKES TO AVOID HITTING THE VEHICLE IN FROM OF ME. I PURCHASED THE VEHICLE IN MINNESOTA AND NOTICED THE PROBLEM WITHIN THE FIRST WEEK BUT DIDN'T PURSUE IT UNTIL I GOT TO TEXAS AS THIS IS WHERE THE VEHICLE WILL BE KEPT. THE TEXAS SUBARU SERVICE FOUND NO DIAGNOSTIC CODES AND DROVE THE VEHICLE WITH ME AND NOTICED WHAT I DID. THE TEXAS SUBARU SERVICE MANAGER HAD ME DRIVE A 2014 AND IT DOES THE SAME THING BUT SEEMS TO START SLOWING DOWN AGAIN ONCE IT HAS DONE THE ACCELERATION AT 1400 RPM FOR A SECOND OR TWO. THEY OPENED A TECH LINE CASE FILE BUT SAY THERE IS NOTHING ELSE THEY CAN DO. I FEEL THIS IS A SAFETY ISSUE THAT WILL CAUSE AN ACCIDENT, MAYBE NOT FOR ME AS I NOW KEEP MY FOOT ON THE BRAKE WHENEVER SLOWING DOWN, BUT CERTAINLY FOR OTHERS. *TR

1/17/2014

MY 2013 SUBARU CROSSTREK XV HAS BEEN BURNING OIL SINCE NEW. THE DEALER, AND SUBARU, HAVE DONE NOTHING TO HELP FIX THE ISSUE. CURRENTLY ITS BURNING A QUART OF OIL EVERY 2000-3500 MILES. THIS CAN'T BE RIGHT BUT SUBARU TELL ME THAT IT IS OK FOR THE CAR TO "CONSUME" A QUART OF OIL EVERY 1200 MILES. *TR

5/2/2015

THE VEHICLE HAS A CONTINUOUSLY VARIABLE TRANSMISSION. WHEN APPROACHING A STOP LIGHT OR STOP SIGN I REMOVE MY FOOT FROM THE GAS PEDAL AND THEN THE VEHICLE STARTS TO SLOW DOWN. WHEN THE ENGINE RPM'S REACH AROUND 1400 RPM THE VEHICLE QUITS SLOWING DOWN AND CONTINUES FORWARD AT WHAT EVER SPEED IT IS AT. THE CAR MAY NOT BE ACCELERATING BUT IT FEELS LIKE IT IS BECAUSE IT QUITS SLOWING DOWN. IF I TOUCH THE BRAKE A BIT THE ENGINE AGAIN SLOWS DOWN UNTIL IT REACHES THE IDLE RPM OF ABOUT 750. ON SEVERAL OCCASIONS I HAVE HAD TO QUICKLY HIT THE BRAKES TO AVOID HITTING THE VEHICLE IN FROM OF ME. I PURCHASED THE VEHICLE IN MINNESOTA AND NOTICED THE PROBLEM WITHIN THE FIRST WEEK BUT DIDN'T PURSUE IT UNTIL I GOT TO TEXAS AS THIS IS WHERE THE VEHICLE WILL BE KEPT. THE TEXAS SUBARU SERVICE FOUND NO DIAGNOSTIC CODES AND DROVE THE VEHICLE WITH ME AND NOTICED WHAT I DID. THE TEXAS SUBARU SERVICE MANAGER HAD ME DRIVE A 2014 AND IT DOES THE SAME THING BUT SEEMS TO START SLOWING DOWN AGAIN ONCE IT HAS DONE THE ACCELERATION AT 1400 RPM FOR A SECOND OR TWO. THEY OPENED A TECH LINE CASE FILE BUT SAY THERE IS NOTHING ELSE THEY CAN DO. I FEEL THIS IS A SAFETY ISSUE THAT WILL CAUSE AN ACCIDENT, MAYBE NOT FOR ME AS I NOW KEEP MY FOOT ON THE BRAKE WHENEVER SLOWING DOWN, BUT CERTAINLY FOR OTHERS. *TR

1/17/2014

2013 SUBARU XV CROSSTREK. CUSTOMER SAYS VEHICLE HAS NUMEROUS ISSUES AND CAN'T GET THEM FIXED BECAUSE VEHICLE IS NOT UNDER WARRANTY. *TA THE CONSUMER STATED THE VEHICLE LACKED POWER, THE STEERING PULLED SEVERELY TO THE RIGHT, THE BRAKES FELT SPONGY AND IT OFTEN FELT AS THOUGH, THE VEHICLE WOULD NOT STOP. WHEN THE WINDSHIELD WIPERS WERE ON, THE BRAKES VIBRATED. *JB

1/21/2015

TWO CONCERNS. PURCHASED VEHICLE NEW MARCH 2013. 5000 MILES LATER CHECK OIL LIGHT ILLUMINATED. HAD TO ADD 1 QT. OIL. WENT TO DEALER TO INQUIRE. SAID THEY HAD TO MONITOR. CONTINUALLY HAPPENED AT 5000. FIRST SAID I HAD A FAULTY OIL SENSOR (RECALL). THOUGHT THAT WAS ODD SINCE IT ONLY HAPPENED WHEN THE OIL WAS LOW. THEN AFTER MONITORING DEALER SAID OIL CONSUMPTION WAS NORMAL. SECOND PROBLEM. AT 71000 MILES HEARD TICKING NOISE IN FRONT LEFT. DEALER SAID NEEDED TO REPLACE LEFT AXLE. POSSIBLE CAUSE ROUGH ROAD CONDITIONS. AT 75000 MILES HEARD SAME NOISE ON RIGHT SIDE. DEALER MECHANIC SAID DUE TO HIGH MILEAGE IT WAS NORMAL FOR THE AXLE TO LOSE GREASE AND FAIL. FOUND IT HARD TO BELIEVE THAT IT WAS NORMAL FOR BOTH AXLES TO FAIL AT 71000-75000 MILES. I WOULDN'T CONSIDER THAT HIGH MILEAGE NOR WOULD I CONSIDER IT NORMAL FOR AXLES TO FAIL. SPOKE WITH THEIR CUSTOMER RELATIONS 1-800-SUBARU3 CASE #1-10733639056. I PAID $628.00 TO REPLACE FIRST AXLE. THEY AGREED TO PAY FOR SECOND AXLE. THEY SAID THEY WERE ONLY REPLACING IT BECAUSE I WAS A GOOD CUSTOMER AND A GESTURE OF GOOD WILL. NOT BECAUSE THE AXLES WERE FAULTY. I WOULDN'T CONSIDER MYSELF A GOOD CUSTOMER SINCE THIS IS THE ONLY SUBARU I HAVE EVER PURCHASED AND IT HAS BEEN NOTHING BUT A PROBLEM.

8/12/2015

THE MOONROOF/SUNROOF HAS EXPLODED. THIS WAS CONFIRMED BY THE OUTWARD BREAK PATTERN.

9/7/2015

TL* THE CONTACT OWNS A 2013 SUBARU XV CROSSTREK. WHILE DRIVING AT AN UNKNOWN SPEED AND ATTEMPTING TO ADJUST THE AIR CONDITIONER, THE MOTOR SEIZED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAN FAILED TO WORK. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE HEATER BLOWER CONTROL POWER PLUG SHORTED AND MELTED THE CONNECTOR. AS A RESULT, THE HEATER BLOWER NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 106,454.

8/1/2016

THE HORN DOES NOT FUNCTION WHEN THE STEERING WHEEL IS ALIGNED STRAIGHT WITH THE WHEELS AND THE VEHICLE IS STATIONARY OR MOVING HOWEVER WHEN YOU TURN THE STEERING WHEEL TO THE LEFT THE HORN WILL FUNCTION. "SUBARU HAS ALREADY ISSUED A RECALL IN AUSTRALIA FOR PROBLEMS RELATED TO MANUFACTURING DEFECT IN THE STEERING COLUMN THAT COULD LEAD TO A SHORT CIRCUIT, WHICH WOULD DISABLE CONTROL OF THE WIPERS, HEADLIGHTS, HORN, DRIVER'S AIRBAG AND FEATURES ACTUATED THROUGH THE MULTI-FUNCTION STEERING WHEEL, SUCH AS CRUISE CONTROL, AUDIO SYSTEM AND MOBILE PHONE CONNECTIVITY". MODELS AFFECTED IN THIS RECALL INCLUDED IMPREZA AND CROSSTREK XV YEARS 2012-2014, AND FORESTER MODELS BUILT IN 2013 AND 2014. NO RECALLS HAVE BEEN ISSUED IN THE U.S RELATED TO THE STEERING AND/OR CONTROLS (APART FROM THE TAKATA RECALLS) *TR

10/25/2017

AFTER PARKING THE CAR IN -18 DEGREE AIR TEMPERATURE, FOR ONLY 20 MINUTES, THE POWER STEERING STOPPED WORKING. I CALLED THE DEALER FROM WHERE I BOUGHT THE NEW CAR 2 MONTHS EARLIER, TO ASK FOR AN APPOINTMENT. THE SERVICE DEPARTMENT AT CHARLIE'S MOTOR MALL IN AUGUSTA, MAINE SAID THAT THEY HAD THREE INCIDENCES OF THIS HAPPENING THE DAY BEFORE AND THAT IS WEATHER RELATED. SHE TOLD ME THAT ALL THEY DO IS PARK THE CAR INSIDE, LET IT WARM UP, THEN RETURN IT TO THE OWNER. I FIND THAT "SOLUTION" UNACCEPTABLE. THIS IS A REAL SAFETY CONCERN AS THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO TURN. *TR

1/4/2014

MY WIFE AND I USED TO LOVE THIS CAR BUT......WHILE DRIVING MY RELATIVELY NEW 2013 CROSSTREK 11,000 MILES FROM WISCONSIN TO DETROIT TO ATTEND THE WINTER HOCKEY CLASSIC HAD REPEATED PROBLEMS WITH GHOSTWALKING. (THIS IS MY 4TH SUBARU AND MY 36TH WINTER DRIVING SEASON SO NOT AN INEXPERIENCE PROBLEM.) IT WAS SNOWING BUT THE ROADS WERE CLEAR OF THICK SNOW BUT HAD A THIN GREASY SHEEN. IT WAS DIFFICULT TO KEEP A STRAIGHT LINE AND THE REAR END FELT LIKE IT WANTED TO SPIN OUT (THE OLD REAR WHEEL DRIVE FEEL) ESPECIALLY IF THE WIND BLEW. MOST CARS WERE PASSING ME OLD NEW BIG SMALL. AS A SUBARU DRIVER I AM USED TO PASSING OTHERS ON WINTER ROADS AND DID NOT LIKE FEELING LIKE THE LITTLE OLD MAN EVERYONE WAS STEERING AROUND. THINKING THE PROBLEM WAS THE FACTORY INSTALLED TIRES, WE BOUGHT NEW SNOW TIRES FOR $925 AT BELLE TIRE THE MORNING OF THE RETURN HOME. SIMILAR WEATHER (SNOWY BLOWING GREASY ROADS). THE CAR HANDLED SLIGHTLY BETTER. BUT EACH TIME WE GOT UP TO SPEEDS OVER 40 MPH THE CAR WOULD TRY TO TURN ABRUPTLY WHENEVER WE WENT UNDER OR OVER AN OVERPASS ON A STRAIGHTAWAY....VERY NERVE RACKING. ENDED UP BAILING OUT IN A HOTEL IN TOLEDO UNTIL THE NEXT MORNING WHEN THE ROADS WERE MOSTLY BARE AND DRY. I AM VERY FAMILIAR AND LIKE THE FEELING OF THE AWD KICKING IN TO ENHANCE THE TRACTION AND CONTROL OF THE CAR. IN THIS SITUATION IT FEELS LIKE THE AWD IS KICKING IN AND TRYING TO TURN THE CAR ANYTIME THERE IS A SLIGHT SLICK SPOT. DID CHECK TO SEE IF THE CAR WOULD TRY TO DRIFT LEFT OR RIGHT ON A DRY FLAT STRAIGHTAWAY (GOES STRAIGHT). I AM HOPING THE PROBLEM IS RELATED TO A REAR END ALIGNMENT ISSUE BUT DISCONCERTED BY MY CAR WHICH FEELS DANGEROUS WHEN I MOST NEED IT TO BE RELIABLE. VERY SIMILAR COMPLAINT DESCRIPTIONS ON THIS WEBSITE FOR OUTBACKS DESCRIBED AS GHOSTWALKING. *TR

1/4/2014

RIGHT REAR TIRE IS WORN DOWN TO WEAR INDICATORS AFTER 13000 MILES. DEALER TOLD ME TO GO TO YOKOHAMA, WHO IS WILLING TO GIVE ME 1/2 OFF 2 TIRES WHICH COST $220 EACH. *JS

7/28/2014

MY 2013 SUBARU XV CROSSTREK WAS PURCHASED BRAND NEW IN SEPTEMBER 2013. WITHIN 65K MILES I HAD TO REPLACE THE CV JOINT ON BOTH FRONT WHEELS (ISSUE WAS INDICATED BY A CLICKING SOUND FROM THE WHEEL WHEN TURNING RIGHT OR LEFT). AGAIN, AT AROUND 120K MILES I HAD TO REPLACE THEM BOTH, AND NOW, A THIRD TIME AT 182K MILES. AFTER DOING MUCH RESEARCH THIS IS A COMMON ISSUE ON THE XV CROSSTREK THAT IS NOT RELATED TO DRIVING CONDITIONS, ROAD CONDITIONS, OR DUE TO PHYSICAL DAMAGE TO THE PART OR VEHICLE. EACH OF THE TIMES THE CV JOINT WAS REPLACED THE BOOT WAS INTACT, WHICH INDICATES THAT IT IS A FAULTY PART OR ASSEMBLY RATHER THAN DAMAGE OCCURRING TO THE WHEEL. EACH OF THESE REPAIRS COSTS APPROXIMATELY $500 AT THE DEALERSHIP (PER WHEEL) AND IS NOT COVERED UNDER WARRANTY. THE NUMBER OF COMPLAINTS REGARDING THIS SHOULD REQUIRE SUBARU OF AMERICA TO VOLUNTARILY RECALL OR REPAIR THIS PART FREE OF CHARGE. ADDITIONALLY, IF THIS PART FAILS WHILE THE VEHICLE IS IN MOTION, SEVERE TRANSMISSION DAMAGE WILL RESULT AND AN ACCIDENT IS LIKELY. MY EXPERIENCE WITH MY FIRST SUBARU HAS BEEN NOTHING BUT EXPENSIVE, AND BURDENSOME REPAIRS TO A CAR WHICH IS SUPPOSED TO HAVE THE "LOWEST COST OF OWNERSHIP" AS THEY ADVERTISE TO CONSUMERS.

7/3/2018

WHILE COMING TO A YIELD SIGN TO ENTER A MAJOR ROADWAY I TRIED TO ACCELERATE AND NO RESPONSE. AFTER A FEW SECONDS CAR BOGGED AND STARTED TO MOVE AGAIN. THIS HAPPENS A LOT EVEN WHEN TAKING OFF FROM A LIGHT. WHEN TO DEALER TO SEE IF THERE WAS SOMETHING WRONG AND THEY SAID THEY NEEDED TO FLASH THE COMPUTER WHATEVER THAT MEANS. I LOVE MY SUBARU BUT THIS IS BECOMING A BIT OF A PROBLEM ESPECIALLY WHEN TRYING TO ENTER A BUSY HIGHWAY. *TR

1/21/2015

2013 SUBARU XV CROSSTREK. CUSTOMER SAYS VEHICLE HAS NUMEROUS ISSUES AND CAN'T GET THEM FIXED BECAUSE VEHICLE IS NOT UNDER WARRANTY. *TA THE CONSUMER STATED THE VEHICLE LACKED POWER, THE STEERING PULLED SEVERELY TO THE RIGHT, THE BRAKES FELT SPONGY AND IT OFTEN FELT AS THOUGH, THE VEHICLE WOULD NOT STOP. WHEN THE WINDSHIELD WIPERS WERE ON, THE BRAKES VIBRATED. *JB

1/21/2015

I HAD THE BRAKE LAMP SWITCH RECALL PERFORMED IN MAY OF 2019 AND NOW ALL OF A SUDDEN MY BRAKE LIGHTS ARE TURNING ON ALL OF A SUDDEN BY THEMSELVES AT NIGHT TIME. THE CAR IS PARKED, NOT RUNNING AND LOCKED. I THINK I HAVE RECEIVED A DEFECTIVE SWITCH. WHEN I NOTICE THIS I MUST GO OUTSIDE AND STEP ON THE BRAKE TO TURN THEM OFF. THIS HAS HAPPENED 3 DIFFERENT TIMES THIS MONTH.

12/21/2019

BREAK LIGHTS TURN ON BY THEMSELVES WHEN CAR IS OFF. ALSO HAS IT DONE IT TWICE WERE I TOOK A SECOND TO RESPOND TO THE GAS PEDAL

11/12/2020

INTERSECTION OF AIRPORT BLVD AND SCOTT ST. IN HOUSTON. BETWEEN 545 TO 6 PM WAS THE INCIDENT. WEATHER WAS PERFECT. BETWEEN 70 TO 75 DEGREES. BRIGHT AND CLEAR CONDITIONS. I WAS COMING FROM THE EAST SIDE OF AIRPORT BLVD TOWARDS THE SOUTH SIDE OF SCOTT. THIS ROAD WAS A 35 MPH ROAD. AS I TURNED LEFT SEEING THAT THE OTHER SIDE WAS CLEAR, I STARTED MOVING AND I GOT HIT BY A DODGE DURANNGO WHO WAS SPEEDING UP AT MAYBE 60-70 MPH. I SURVIVED THE ACCIDENT BUT BASED ON PRELIMINARY ASSESSMENT, MY CAR WAS DECLARED TOTALED. THE IMPACT WAS SO STRONG. THE OTHER DRIVER WERE GIVEN VARIOUS CITATIONS BY THE POLICE AND WAS DETERMINED TO BE AT FAULT. HE WAS ALSO DRIVING WITHOUT AN INSURANCE AND A LICENSE. I HOWEVER FELT AGGRIEVED KNOWING THAT MY CAR WAS TOTALED AND I SUFFERED MINOR INJURIES. I HOWEVER WAS SHOCKED THAT DESPITE THE STRONG IMPACT OF THE COLLISION, NONE OF THE AIRBAGS WERE DEPLOYED. I CAN PROVIDE PHOTOS IF NEEDED. THE IMPACTED SIDE WAS ON THE FRONT SIDE AND AS I WAS NAVIGATING SUBARU'S WEBSITE, IT LOOKS LIKE THEY HAD RECALL OF THEIR 2004 TO 2005 VEHICLES FOR ISSUES OF AIR BAGS NOT DEPLOYING ON THE RIGHT SIDE. THIS IS WHERE I ABSORBED A STRONG IMPACT ON MY CAR AND I HAVE A SUSPICION THAT I HAVE A SIMILAR CASE. SUBARU CROSSTREK 2013 WAS I THINK THEIR FIRST RELEASE OF THIS MODEL SO THERE ARE NOT MANY STUDIES OF THE PERFORMANCE OF THIS VEHICLE. I DEMAND FOR AN INVESTIGATION. MY ACCIDENT COULD HAVE TURNED OUT FATAL. *TR

3/21/2015

HIT A RATHER LARGE BUMP, NO DAMAGE TO CAR. SIDE CURTAIN AIR BAGS DEPLOYED AND SCRATCHED MY NECK PRETTY BAD. I FEEL THAT THE IMPACT OF THE BUMP DID NOT EVEN CLOSE TO JUSTIFY A DEPLOYMENT. I WAS DRIVING AT ABOUT 40MPH

4/22/2020

WHILE DRIVING ON THE HIGHWAY THE CHECK ENGINE AND TRACTION CONTROL LIGHTS CAME ON. I HAVE A DIAGNOSTIC CODE READER WHICH SENT THE DETAILS TO MY PHONE DTC P1449 EVAP SYSTEM CLOG DETECTED (AIR FILTER). I CALLED MY MECHANIC WHO SAID IT WOULD BE SAFE TO DRIVE HOME...WHILE DRIVING HOME IN THE RAIN I LOST CONTROL OF THE VEHICLE AND WENT OFF THE ROAD. LUCKILY NO ONE WAS HURT. WHEN I GOT HOME, MY MECHANIC SAID IT WAS A FAULTY PURGE VALVE WHICH WOULD NORMALLY BE A SIMPLE FIX BUT THE ISSUE WAS WELL KNOWN WITH THE VEHICLE AND WAS NOW A SUPERSEDED PART. THE COST WOULD QUADRUPLE BECAUSE THE CHECK ASSEMBLY WAS COMPLETELY REDESIGNED AND SEVERAL PARTS NEEDED TO BE REPLACED. IF THIS WAS SUCH A KNOWN ISSUE, WHICH REQUIRED A REDESIGN OF THE SYSTEM, WHY ISNT IT ON RECALL!!! ESPECIALLY, IF THE COMPUTER TAKES AWAY THE VEHICLE'S SAFETY FEATURES LIKE TRACTION CONTROL. COME ON SUBARU. I EXPECT BETTER QUALITY AND SERVICE! NHTSA PLEASE ESCALATE THESE MATTERS.

3/26/2018

involved in a collision, possibly related to the stall issues mentioned in the collision. Reported to the insurance. They are pending repair on the matter due to recall and entire engine was required, which is more than the car is valued for.

7/13/2022

THE MOONROOF/SUNROOF HAS EXPLODED. THIS WAS CONFIRMED BY THE OUTWARD BREAK PATTERN.

9/7/2015

VEHICLE WAS IN MOTION ON A STRAIGHT PORTION OF THE INTERSTATE. SPEED WAS APROX. 70 MPH AND AMBIENT TEMP. APROX. 70 F. FRONT PASSENGER SIDE MAIN WINDOW SHATTERED. NO OBJECT WAS OBSERVED TO HAVE HIT WINDOW PRIOR TO IT SHATTERING.

9/11/2020

WHILE DRIVING ON THE HIGHWAY THE CHECK ENGINE AND TRACTION CONTROL LIGHTS CAME ON. I HAVE A DIAGNOSTIC CODE READER WHICH SENT THE DETAILS TO MY PHONE DTC P1449 EVAP SYSTEM CLOG DETECTED (AIR FILTER). I CALLED MY MECHANIC WHO SAID IT WOULD BE SAFE TO DRIVE HOME...WHILE DRIVING HOME IN THE RAIN I LOST CONTROL OF THE VEHICLE AND WENT OFF THE ROAD. LUCKILY NO ONE WAS HURT. WHEN I GOT HOME, MY MECHANIC SAID IT WAS A FAULTY PURGE VALVE WHICH WOULD NORMALLY BE A SIMPLE FIX BUT THE ISSUE WAS WELL KNOWN WITH THE VEHICLE AND WAS NOW A SUPERSEDED PART. THE COST WOULD QUADRUPLE BECAUSE THE CHECK ASSEMBLY WAS COMPLETELY REDESIGNED AND SEVERAL PARTS NEEDED TO BE REPLACED. IF THIS WAS SUCH A KNOWN ISSUE, WHICH REQUIRED A REDESIGN OF THE SYSTEM, WHY ISNT IT ON RECALL!!! ESPECIALLY, IF THE COMPUTER TAKES AWAY THE VEHICLE'S SAFETY FEATURES LIKE TRACTION CONTROL. COME ON SUBARU. I EXPECT BETTER QUALITY AND SERVICE! NHTSA PLEASE ESCALATE THESE MATTERS.

3/26/2018

WHEN I START MY CAR OR RANDOMLY WHILE I AM DRIVING THE WARNING LIGHTS FOR MY AUTOMATIC BRAKING SYSTEM, TRACTION CONTROL, AND HILL ASSIST TURN ON. WHEN THIS HAPPENS, MY GEAR SHIFTER LOCKS UP AND WHEN I PRESS THE BRAKES THE REAR LIGHTS DON'T ILLUMINATE WHILE THESE WARNING LIGHTS ARE ACTIVE. I HAVE AN AUTOMATIC TRANSMISSION. THE WARNING LIGHTS ACTIVATE RANDOMLY, WHETHER I'M STATIONARY OR IN MOTIONS, REGARDLESS OF SETTING.

5/2/2018

WHEN I START MY CAR OR RANDOMLY WHILE I AM DRIVING THE WARNING LIGHTS FOR MY AUTOMATIC BRAKING SYSTEM, TRACTION CONTROL, AND HILL ASSIST TURN ON. WHEN THIS HAPPENS, MY GEAR SHIFTER LOCKS UP AND WHEN I PRESS THE BRAKES THE REAR LIGHTS DON'T ILLUMINATE WHILE THESE WARNING LIGHTS ARE ACTIVE. I HAVE AN AUTOMATIC TRANSMISSION. THE WARNING LIGHTS ACTIVATE RANDOMLY, WHETHER I'M STATIONARY OR IN MOTIONS, REGARDLESS OF SETTING.

5/2/2018

TL* THE CONTACT OWNS A 2013 SUBARU XV CROSSTREK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V149000 (EXTERIOR LIGHTING) AND 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. IRA SUBARU (97 ANDOVER ST, DANVERS, MA 01923, (978) 739-8850) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

7/9/2019

2013 SUBARU XV CROSSTREK. CUSTOMER SAYS VEHICLE HAS NUMEROUS ISSUES AND CAN'T GET THEM FIXED BECAUSE VEHICLE IS NOT UNDER WARRANTY. *TA THE CONSUMER STATED THE VEHICLE LACKED POWER, THE STEERING PULLED SEVERELY TO THE RIGHT, THE BRAKES FELT SPONGY AND IT OFTEN FELT AS THOUGH, THE VEHICLE WOULD NOT STOP. WHEN THE WINDSHIELD WIPERS WERE ON, THE BRAKES VIBRATED. *JB

1/21/2015

TL* THE CONTACT OWNS A 2013 SUBARU XV CROSSTREK. WHILE DRIVING AT AN UNKNOWN SPEED AND ATTEMPTING TO ADJUST THE AIR CONDITIONER, THE MOTOR SEIZED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAN FAILED TO WORK. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE HEATER BLOWER CONTROL POWER PLUG SHORTED AND MELTED THE CONNECTOR. AS A RESULT, THE HEATER BLOWER NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 106,454.

8/1/2016

AFTER TAKING MY VEHICLE INTO DEALERSHIP FOR VALVE SPRING RECALL, SERVICE REP ALSO SUGGESTED OIL CHANGE AT SAME TIME. I AGREED. AS SOON AS I DROVE IT OFF THE DEALERSHIP LOT, CHECK OIL LIGHT CAME ON. I IMMEDIATELY RETURNED CAR TO HAVE IT CHECKED BUT DEALERSHIP SAID OIL WAS FULL, PROBABLY FAULTY SENSOR AND SENT ME AWAY WITHOUT FULLY CHECKING THE CAR. CHECK OIL LIGHT WOULD INTERMITTENTLY LIGHT UP WHEN DRIVING LOCALLY. THEN ENGINE TAPPING SOUND AND CHECK ENGINE LIGHT STARTED A FEW WEEKS LATER WHILE DRIVING LOCALLY BUT INDICATOR LIGHTS WOULD TURN OFF FOR SHORT PERIODS IMMEDIATELY AFTER STARTING CAR, OR WHILE DRIVING UP OR DOWN STEEP INCLINES. LOCAL MECHANIC CONFIRMED THAT OIL PRESSURE WAS LOW AND RECOMMENDED TAKING IT BACK TO DEALERSHIP. ANOTHER DEALERSHIP IS NOW DISASSEMBLING THE ENGINE AND RECOMMENDING A NEW ENGINE AS OIL PRESSURE IS LOW AND NOT CIRCULATING PROPERLY AFTER VALVE SPRING RECALL REPAIR.

12/6/2019

TVEHICLE BOUNCES EVEN WHEN GOING OVER SMOOTH ROADS. ENGINE SEEM TRY TO STALL WHILE IDLED IN DRIVE MODE. ROUGH STARTING OF VEHICLE MAKES NOISES UNTIL WARMS. VEHICLE HAS LESS THAN 55,000 MILES

9/14/2020

The contact owns a 2013 Subaru Crosstrek. The contact stated while driving 60 mph, the sunroof exploded causing glass shards to fall onto the contact. There was no injury sustained. The contact stated that there was no warning light illuminated. The vehicle was taken to the local dealer where it was inspected. The contact was informed that the sunroof needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact was informed that the part was on backorder. The failure mileage was approximately 89,000.

5/27/2021

For the record I'm going to list the items here I'd rather them go down in writing then for my words to not have a witness. 1- safety : the Bluetooth connection is busted and crackling for both me and the caller 2- Automation: nothing happens automatic in this car the locks do not go down when I get in motion . the sunroof and the windows do not roll up in auxiliary power after the key is off. 3- Oil: every thousand Miles the oil light to show up I cannot live like that carrying oil in my car when I run a thousand miles every 3 weeks. 4- DENT REPAIR : have asked you to schedule the date guy to pull this dent out of the front driver wheel well and that hasn't happened yet 5- locking mechanism: the trunk has to be slammed closed every time. The passenger side seat belt noise comes on even if I put a bag of to go food in the seat. 6- sanitation: these seats are infected with something I have cleaned them multiple times and my passengers are complaining of itching and feeling a bite when they ride. 7- the front passenger seat has obviously some strong stain that resembles body fluid because it will not come up even when i clean up in the seat of the cushion it keeps reappearing to the surface. 8- overhead: when it rains above my head you can hear sounds of rain as though it's literally trickling in at the driver door. More than I have noticed that sound I'm not sure what's going on in the overhead but it shouldn't sound like that. PLEASE AND THANKS

9/15/2023

The fan in my car, that controls the heat/air-conditioning, went out causing my windows to fog up since it was raining & I couldn't use the dehumidifier. I couldn't see & had to manually wipe my windshield several times & drive with my hazard lights on in order to get the car home. There were no warning lights on the dashboard. I took the car to a mechanic shop on another day, when they could not find the problem through a diagnostic the mechanic took apart the dashboard & that's when he found the wires connected to the control panel were melting/overheating. He said it was very dangerous because it could cause the car to catch fire. He said he had to leave the wires disconnected to prevent the car catching fire until the wires and control panel could be replaced. When I looked up if others were having the same problem, I found other Subaru Crosstrek owners with the same issue and many of them stated it happened again after replacing the affected parts. The control panel is not a wear-and-tear part so I was told I would have to get it from a Subaru dealership. I have not been able to take it to a Subaru dealership yet due to the weather but the car is available for inspection upon request. It has not been inspected yet by anyone besides my mechanic.

12/23/2024