2013 Subaru Outback Owner Complaints

I BOUGHT A SUBARU OUTBACK 2.5 LIMITED ON 9/29/12. THERE HAS BEEN INTERMITTENT CLICKING NOISES DURING ACCELERATION AND WHEN TAKING FOOT OFF THE GAS PEDAL, USUALLY WHEN NEAR OR ABOVE 38 MILES PER HOUR. THE CLICKING NOISES RANGE FOR LOW TO LOUD. MY CAR HAS NOW BEEN IN THE DEALER FOR OVER 1 WEEK. THE FIRST TIME I TOOK IT IN THEY SAID IT WAS DUE TO A LOOSE PANEL BEHIND THE GLOVE COMPARTMENT AND THEY "SCREWED" IT IN PLACE. THE SAME NOISE CONTINUED TO OCCUR WITHOUT IMPROVEMENT. I THEN WENT ON RIDE WITH THE SERVICE CLERK AND HE THOUGHT HE HEARD IT WHEN HE WAS DRIVING BUT NOT WHEN HE WAS A PASSENGER. THEN I LEFT THE CAR WITH THE DEALERSHIP SERVICE AND THE SERVICE MANAGER DROVE IT TODAY AND DENIES HE HEARS ANY ABNORMAL NOISES. EVEN BEFORE THE SERVICE MANAGER DROVE THE CAR, HE SAID HE SPOKE TO THEIR CORPORATE TECHNICIAN AND WAS TOLD IT WAS LIKELY JUST A NORMAL CVT NOISE, ESSENTIALLY DISMISSING MY CONCERN. SO I WASN'T SURPRISED WHEN HE DENIED HEARING IT. NOW THE GENERAL MANAGER IS TAKING MY CAR HOME FOR A TEST DRIVE TODAY. I AM GOING TO RECORD THE NOISE FOR THEM AND THEIR CORPORATE AND AN ATTORNEY IF THEY STILL DENY HEARING IT. *TR

10/25/2012

MADE A TURN AND WAS HALFWAY DOWN THE BLOCK GOING APPROXIMATELY 15 MPH WHEN THE ENGINE SUDDENLY SHUT OFF. THE INSTRUMENT GAUGE LIT UP WITH ALL SORTS OF ANNUNCIATORS. I WAS ABLE TO PULL OVER TO A SAFE LOCATION AND PARK. THE FOLLOWING ANNUNCIATORS WERE FLASHING; AT OIL TEMP, CRUISE CONTROL INDICATOR, AND THE BRAKE LIGHT. THE FOLLOWING ANNUNCIATORS WERE LIT SOLID; CHECK ENGINE WARNING LIGHT /MALFUNCTION INDICATOR LIGHT AND THE VEHICLE DYNAMICS CONTROL WARNING LIGHT. TURNED OFF VEHICLE. WAITED. TURNED ENGINE ON AND THE ANNUNCIATORS WERE STILL PRESENT AND THE INSTRUMENT GAUGE REMAINED UNCHANGED. *TR

11/25/2012

2013 SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO VEHICLE TRANSMISSIONS PROBLEMS. *SMD THE CONSUMER STATED UNDER CERTAIN CONDITIONS, THERE WAS A CONSIDERABLE DELAY IN ENGINE RESPONSE WHEN THE ACCELERATOR WAS PRESSED. WHEN DRIVING NORMAL SPEEDS THERE WAS NO PROBLEM. HOWEVER, AFTER LETTING THE ACCELERATOR UP AND SLOWING DOWN TO IDLE SPEED, THE PEDAL WAS THEN DEPRESSED AND THE VEHICLE WOULD OFTEN STALL. IT WAS AN INTERMITTENT PROBLEM, BUT GRADUALLY GETTING WORSE. THE DEALER TRIED TO EXPLAIN THE PROBLEM AWAY, BY SAYING THE ELECTRONIC ACCELERATOR PEDAL AND NEW TRANSMISSION HAD TO WORK TOGETHER IN TANDEM AND THAT SOME DELAY WAS NORMAL. UPDATED 10/17/13 UPDATED 10/30/13 THE CONSUMER STATED THE STALLING OCCURRED WHEN THE ACCELERATOR WAS APPLIED WHILE COASTING AT IDLE. IT HAPPENED FOR ONE TO TWO SECONDS ALMOST EVERY TIME HE DROVE THE VEHICLE. UPDATED 09/25/14

9/23/2013

I BROUGHT THE CAR IN FOR A ROUTINE REPAIR. WHEN I GOT IT BACK IT BEGAN TO MALFUNCTION. IT WOULD NOT SHIFT CORRECTLY. THE AUTOMATIC TRANSMISSION WAS SLIPPING. THE CAR DID NOT ACCELERATE CORRECTLY AND CHUGGED. THE ACCELERATION ABRUPTLY STOPPED AT A HIGH SPEED ON THE FREEWAY NEARLY CAUSING A SEVERE ACCIDENT AND REPLICATED THIS AT A LOW SPEED, AND FROM A STOP. I RETURNED THE CAR 3 TIMES AND THE ISSUES REMAIN CONSISTENT. TO DATE SUBARU OF AMERICA HAS NOT ADDRESSED MY CONCERNS. THE CAR IS UNSAFE FOR ME AND MY FAMILY. DOWNTOWN OAKLAND SUBARU HAS YET TO IDENTIFY WHAT IS THE CAUSE OF THE MALFUNCTION. EACH SERVICE DEPARTMENT PERSON HAS TEST DRIVEN THE CAR AND EXPERIENCED THE SAME ISSUES. *TR

11/14/2013

WHEN MY WIFE SITS IN THE PASSENGER SEAT THE MAJORITY OF THE TIME THE PASSENGER SIDE AIR BAG WILL NOT BE TURNED ON. MY WIFE IS ROUGHLY 5'2" AND 120 LBS. DEALER CLAIMS THERE IS NOTHING WRONG BUT THAT THE SENSORS CAN BE OVERLY SENSITIVE WITH SMALLER PEOPLE. THIS IS A SAFETY ISSUE AS THE BAG WILL NOT DEPLOY IN AN ACCIDENT IF IT IS OFF. *TR

7/30/2013

I WAS TRAVELING WEST BOUND IN THE FURTHEST RIGHT HAND LANE AT APPROXIMATELY 45-MPH ON LOS ANGELES AVE. ON 10/31/13 IN MOORPARK, CA AT APPROXIMATELY 11:30 A.M. ON THURSDAY MORNING. A FULL-SIZE FORD F150 PICKUP TRUCK FAILED TO YIELD WHILE MAKING A LEFT TURN INTO THE ADJACENT SHOPPING CENTER. HE WAS TURNING LEFT OUT OF A MEDIAN DIVIDER IN THE CENTER OF A FOUR-LANE HIGHWAY. THERE IS NO MARKED SIGNS OR LIGHTS TO MAKE A LEFT TURN THERE, BUT YOU MUST YIELD TO ONCOMING TRAFFIC ON LA AVE. FROM THE BROKEN YELLOW LINED CENTER DIVIDER. I HIT THE SIDE OF THE TRUCK CAUSING THE TRUCK TO SPIN AROUND WITH THE FORCE OF THE IMPACT. MY AIR BAGS FAILED TO DEPLOY EVEN THOUGH THE IMPACT OF THE CRASH WAS SIGNIFICANT, THE WHOLE FRONT END OF MY CAR WAS SEVERELY DAMAGED, AND THE CRASH WAS ESSENTIALLY HEAD-ON. I SUFFERED A ACUTE CERVICAL STRAIN, AND I WENT TO THE HOSPITAL THE DAY AFTER WITH PAIN. I AM IN THE PROCESS OF GETTING FURTHER TESTING TO SEE THE SEVERITY OF MY INJURIES. MY TWO-YEAR OLD DAUGHTER WAS IN HER BRITAX CAR SEAT IN THE PASSENGER SIDE BACK SEAT, AND LUCKILY SHE WAS UNHARMED IN THE INCIDENT. I AM VERY SHOCKED THAT THE AIR BAGS DID NOT DEPLOY, AND I FEEL LIKE THIS IS A MAJOR SAFETY CONCERN THAT SHOULD BE INVESTIGATED. *TR

11/6/2013

DRIVING 55-60 MPH CAR CONTINUALLY "DRIFTED" OFF OF CENTER WHEN DRIVING, MOST NOTICEABLE ON A STRAIGHT STRETCH OF ROAD. CONSTANT CORRECTION AND RECORRECTION NEEDED TO KEEP VEHICLE IN ITS OWN DRIVING LANE. DEALER INSPECTED VEHICLE AND CLAIMED THERE ARE NO MECHANICAL ISSUES HOWEVER MANY ONLINE COMPLAINTS EXIST ABOUT THIS PROBLEM. I TOOK A BIG LOSS BUT I IMMEDIATELY TRADED THIS BRAND NEW CAR IN - I WAS TERRIFIED TO DRIVE IT AND CONSIDER THIS LACK OF STEERING CONTROL WILL GET SOMEONE KILLED. *TR

11/6/2012

OUR COMPLAINT IS THAT THIS 2013 OUTBACK SUBARU CONTINUES TO DRIFT. IT DOES NOT JUST DRIFT ONE WAY. YOU ARE CONSTANTLY CORRECTING TO KEEP IT IN THE CENTER OF THE ROAD. THE FIRST TIME WE COMPLAINED THEY DID AN ALIGNMENT. THAT DID NOT CORRECT THE PROBLEM. WE THEN ASK IF THEY CHECK THE TIRES. THEY CLAIMED THERE IS NO PROBLEM WITH THEIRS BUT THEY LOWERED THE AIR PRESSURE AND THAT MADE IT WORSE. TOOK IT BACK TO THE DEALER AND HAD THEM INCREASE THE AIR PRESSURE. THE SERVICE MANAGER KEEPS TELLING US THERE IS NO MECHANICAL ISSUES. YOU CANNOT RELAX DRIVING THIS CAR. I HOPE I NEVER HAVE TO DRIVE IT IN A SNOW STORM BECAUSE OF THE LACK OF THE STEERING CONTROL. *TR

1/9/2013

EYE SIGHT SYSTEM. WHEN USING CRUISE CONTROL THE ADAPTIVE SYSTEM SENSES THE AUTO IN FRONT OF YOUR CAR AND MAINTAINS A SET DISTANCE. THE AUTO THAT WAS IN FRONT OF ME MOVED INTO A LEFT TURN LANE AND SLOWED TO TURN. MY CARS EYE SIGHT SYSTEM DETECTED THE CAR WAS STILL IN FRONT OF MINE AND EVEN THOUGH IT WAS NOT, INITIALED A HARD STOP AUTOMATICALLY. LUCKY FOR ME THE CAR BEHIND ME WAS ALERT AND WAS ALSO ABLE TO STOP BEFORE REAR ENDING MY CAR. THIS HAS HAPPENED SEVERAL TIMES AFTER WITH CARS MOVING EITHER INTO LEFT OR RIGHT TURN LANES OR MERGING OFF INTERSTATES ON THE EXIT RAMP. SUBARU HAS NO IDEA HOW TO FIX THIS ISSUE. THE DEALERSHIP HAS BEEN ABLE TO DUPLICATE THE SITUATION. THIS IS A VERY DANGEROUS OCCURRENCE OF THE EYE SIGHT SYSTEM THAT COULD CAUSE AN ACCIDENT. THERE IS NO MENTION OF THIS POSSIBILITY IN THE EYE SIGHT MANUAL. I DISABLE THE SYSTEM NOW TO PREVENT IT FROM HAPPENING TO ME, BUT OFTEN MY WIFE FORGETS. SUBARU NEEDS TO FIND A SOLUTION. I AM HOPING YOU CAN HELP. *TR

2/22/2013

WITH THE EYESIGHT SYSTEM, OUTBACK MAY START BRAKING WHEN YOU ARE COMING UP ON ANOTHER CAR OR TRYING TO PASS IT, EVEN THOUGH YOU ARE MOVING AWAY FROM THE VEHICLE TO PASS IT AND ARE NOT ENDANGER OF AN ACCIDENT. VERY ANNOYING AT TIMES AND FORCES YOU TO DISABLE IT BUT MIGHT BE WORTHWHILE IF IT DIDN'T GO OFF JUST FROM COMING NEAR VEHICLES. I SUPPOSE THEY DON'T WANT IT TO GO OFF TOO LATE. THE SEAT/HEADREST IS THE BIGGER PROBLEM. *TR

3/8/2013

MADE A TURN AND WAS HALFWAY DOWN THE BLOCK GOING APPROXIMATELY 15 MPH WHEN THE ENGINE SUDDENLY SHUT OFF. THE INSTRUMENT GAUGE LIT UP WITH ALL SORTS OF ANNUNCIATORS. I WAS ABLE TO PULL OVER TO A SAFE LOCATION AND PARK. THE FOLLOWING ANNUNCIATORS WERE FLASHING; AT OIL TEMP, CRUISE CONTROL INDICATOR, AND THE BRAKE LIGHT. THE FOLLOWING ANNUNCIATORS WERE LIT SOLID; CHECK ENGINE WARNING LIGHT /MALFUNCTION INDICATOR LIGHT AND THE VEHICLE DYNAMICS CONTROL WARNING LIGHT. TURNED OFF VEHICLE. WAITED. TURNED ENGINE ON AND THE ANNUNCIATORS WERE STILL PRESENT AND THE INSTRUMENT GAUGE REMAINED UNCHANGED. *TR

11/25/2012

THE NAVIGATION SYSTEM OVERRIDES THE SAFETY BACKUP CAMERA WITH MESSAGES WHEN THE CAR IS IN REVERSE. THIS IS VERY DANGEROUS SINCE THE NAVIGATION SYSTEM CAN DISPLAY A MESSAGE ON THE SCREEN AND COMPLETELY OBSCURE THE BACKUP CAMERA DISPLAY WHILE BACKING UP. THIS HAPPENS EVERY TIME I START MY CAR AND BEGIN TO BACKUP. THE BACKUP CAMERA COMES ON WHEN I PUT THE CAR IN REVERSE BUT AS I'M BACKING UP, THE NAVIGATION SYSTEM DISPLAYS MESSAGES FROM MY BLUETOOTH PHONE CONNECTION AND I CAN'T SEE WHAT IS BEHIND ME VIA THE BACKUP CAMERA. NOTHING SHOULD OVERRIDE THE BACKUP CAMERA WHEN THE CAR IS IN REVERSE. *TR

2/19/2013

WHEN I MAKE A HARD RIGHT TURN, SUCH AS PULLING OUT INTO THE NEAR LANE OR PARKING, MY FRONT PASSENGER TIRE COMES IN CONTACT WITH MY FENDER WELL - SPECIFICALLY THE BODY MOLDING AND VIOLENTLY. WHEN MEASURING MY HUB (CENTER) TO HUB (CENTER), THE PASSENGER SIDE OF THE CAR IS A FULL .5 INCH CLOSER THAN THE DRIVER SIDE. YOU CAN ALSO MEASURE THE DISTANCE BETWEEN THE FRONT TIRE TO FENDER WELL AND SEE THAT THE PASSENGER SIDE IS CLOSER TO THE BACK OF THE FENDER WELL THAN THE DRIVER SIDE. I NOTIFIED WEST HOUSTON SUBARU IN LATE DEC. 2012 OF THE PROBLEM SO THEY CHECKED THE ALIGNMENT & MEASURED THE AFOREMENTIONED HUB/TIRE/FENDER DISTANCES. THEY ACKNOWLEDGED A DISCREPANCY BETWEEN THE DRIVER AND PASSENGER SIDE; SAID THEY WOULD CONTACT SUBARU OF AMERICA (SOA) AND FOLLOW UP... UNFORTUNATELY I HAD TO CONTACT THEM BACK... THEN IT WAS SUGGESTED I CONTACT SOA MYSELF SO I DID ON JANUARY 8, 2013. AT THIS TIME SOA NOR THE DEALERSHIP IS WILLING TO ADDRESS MY PROBLEM HOWEVER MANY PEOPLE IN THE WWW.SUBARUOUTBACK.ORG FORUM ARE DESCRIBING THE EXACT SAME PROBLEM. [XXX] FROM SOA HAS TOLD ME THEY ARE WAITING FOR SOMETHING BUT IT IS NOT CLEAR... IN THE MEANTIME I CONTINUE TO DRIVE MY 3 YEAR OLD SON AND WIFE IN A CAR WHOSE TIRE IMPACTS THE BODY OF THE CAR!! THIS IS UNACCEPTABLE!! PLEASE HELP ME! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). 8TR

1/9/2013

VEHICLE WANDERS AT HIWAY SPEEDS REQUIRING CONSTANT CORRECTION. WILL NOT DRIVE A STRAIGHT PATH WITHOUT VEERING OFF. VERY UNSTABLE AND UNPREDICTABLE. DEALERSHIP CLAIMS VEHICLE IS WITHIN SPECIFICATIONS. I AM NOT THE ONLY ONE WITH THIS ISSUE. AS OF NOW MANUFACTURER HAS NOT ACKNOWLEDGED ISSUE AND THERE IS NO EFFECTIVE SOLUTION. THIS IS A LINK TO A FORUM WHERE MANY OTHER OWNERS OF THE SAME VEHICLE ARE MAKING THE SAME COMPLAINTS. HTTP://WWW.SUBARUOUTBACK.ORG/FORUMS/104-GEN-4-2010-PRESENT/31638-OB-LANE-WANDERING.HTML. *TR

3/26/2013

MADE A TURN AND WAS HALFWAY DOWN THE BLOCK GOING APPROXIMATELY 15 MPH WHEN THE ENGINE SUDDENLY SHUT OFF. THE INSTRUMENT GAUGE LIT UP WITH ALL SORTS OF ANNUNCIATORS. I WAS ABLE TO PULL OVER TO A SAFE LOCATION AND PARK. THE FOLLOWING ANNUNCIATORS WERE FLASHING; AT OIL TEMP, CRUISE CONTROL INDICATOR, AND THE BRAKE LIGHT. THE FOLLOWING ANNUNCIATORS WERE LIT SOLID; CHECK ENGINE WARNING LIGHT /MALFUNCTION INDICATOR LIGHT AND THE VEHICLE DYNAMICS CONTROL WARNING LIGHT. TURNED OFF VEHICLE. WAITED. TURNED ENGINE ON AND THE ANNUNCIATORS WERE STILL PRESENT AND THE INSTRUMENT GAUGE REMAINED UNCHANGED. *TR

11/25/2012

EYE SIGHT SYSTEM. WHEN USING CRUISE CONTROL THE ADAPTIVE SYSTEM SENSES THE AUTO IN FRONT OF YOUR CAR AND MAINTAINS A SET DISTANCE. THE AUTO THAT WAS IN FRONT OF ME MOVED INTO A LEFT TURN LANE AND SLOWED TO TURN. MY CARS EYE SIGHT SYSTEM DETECTED THE CAR WAS STILL IN FRONT OF MINE AND EVEN THOUGH IT WAS NOT, INITIALED A HARD STOP AUTOMATICALLY. LUCKY FOR ME THE CAR BEHIND ME WAS ALERT AND WAS ALSO ABLE TO STOP BEFORE REAR ENDING MY CAR. THIS HAS HAPPENED SEVERAL TIMES AFTER WITH CARS MOVING EITHER INTO LEFT OR RIGHT TURN LANES OR MERGING OFF INTERSTATES ON THE EXIT RAMP. SUBARU HAS NO IDEA HOW TO FIX THIS ISSUE. THE DEALERSHIP HAS BEEN ABLE TO DUPLICATE THE SITUATION. THIS IS A VERY DANGEROUS OCCURRENCE OF THE EYE SIGHT SYSTEM THAT COULD CAUSE AN ACCIDENT. THERE IS NO MENTION OF THIS POSSIBILITY IN THE EYE SIGHT MANUAL. I DISABLE THE SYSTEM NOW TO PREVENT IT FROM HAPPENING TO ME, BUT OFTEN MY WIFE FORGETS. SUBARU NEEDS TO FIND A SOLUTION. I AM HOPING YOU CAN HELP. *TR

2/22/2013

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT STATED WHILE DRIVING 65 MPH SHE HEARD A LOUD NOISE AND THE GLASS SHATTERED ALL OVER THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE TECHNICIAN REPLACED THE SUNROOF BUT WAS UNABLE TO DETERMINE WHAT CAUSED THE FAILURE TO OCCUR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 24,000.

4/9/2014

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, THE MOON ROOF EXPLODED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATELY MILEAGE WAS 31,000.

2/2/2016

I WAS CHANGING A FLAT TIRE WITH THE JACK PROVIDED BY SUBARU. I WAS ON A FLAT SURFACE ON ASPHALT. THE JACK COLLAPSED UNDER THE WEIGHT OF THE CAR WHILE I WAS CHANGING THE TIRE, CAUSING THE CAR TO CRASH TO THE GROUND. THE JACK COLLAPSED WHEN THE METAL THREADED BAR INT EH MIDDLE OF THE JACK STARTED TO BEND. PLEASE SEE THE PICTURES OF THE JACK AND OF THE SURFACE I WAS ON (IT SHOWS IT WITH THE SPARE TIRE INSTALLED, WHICH WAS DONE ONLY WITH THE HELP OF ROADSIDE ASSISTANCE BECAUSE I NEEDED THEIR JACK TO COMPLETE THE TASK).

11/19/2015

I HAVE ONE OF THE SURRAUS THAT HAVE THE OIL CONSUMPION PROBLEM. HAVE HAD 2 OIL CONSUMPION TEST AT 2 DIFFERENT SUBARU DEALERS AND HAVE PROVED THAT THEY OVERFILLED THE OIL INTO MY CAR. HOW DO I GET A FAIR TEST. WHY ISN'T THIS PROBLEM A SAFETY RECALL? THE PROBLEM AFFECTS THE OIL RINGS, PISTONS AND SMALL BLOCK OF ENGINE. OIL IS BEING WASTED FROM THIS PROBLEM ACROSS THE US. MY CAR LOSS SO MUCH VALUE BECAUSE OF THIS I CAN'T SELL IT. PROBLEM WILL IN TIME CAUSE PROBLEMS WHEN DRIVING. HELP

3/8/2017

I BROUGHT THE CAR IN FOR A ROUTINE REPAIR. WHEN I GOT IT BACK IT BEGAN TO MALFUNCTION. IT WOULD NOT SHIFT CORRECTLY. THE AUTOMATIC TRANSMISSION WAS SLIPPING. THE CAR DID NOT ACCELERATE CORRECTLY AND CHUGGED. THE ACCELERATION ABRUPTLY STOPPED AT A HIGH SPEED ON THE FREEWAY NEARLY CAUSING A SEVERE ACCIDENT AND REPLICATED THIS AT A LOW SPEED, AND FROM A STOP. I RETURNED THE CAR 3 TIMES AND THE ISSUES REMAIN CONSISTENT. TO DATE SUBARU OF AMERICA HAS NOT ADDRESSED MY CONCERNS. THE CAR IS UNSAFE FOR ME AND MY FAMILY. DOWNTOWN OAKLAND SUBARU HAS YET TO IDENTIFY WHAT IS THE CAUSE OF THE MALFUNCTION. EACH SERVICE DEPARTMENT PERSON HAS TEST DRIVEN THE CAR AND EXPERIENCED THE SAME ISSUES. *TR

11/14/2013

OIL LIGHT CAME ON AND HAD TO ADD 1 QUART OF OIL AFTER ABOUT 4000 MILES SINCE PREVIOUS OIL CHANGE. THE CAR TAKES SYNTHETIC OIL AND IS SUPPOSED TO GO 7500 MILES BETWEEN OIL CHANGES. SINCE THEN, WE HAVE HAD TO ADD OIL IN BETWEEN OIL CHANGES SEVERAL TIMES, APPROXIMATELY 1-2 QUARTS EVERY 1500 TO 3000 MILES. SUBARU DEALER SAYS THIS IS NORMAL; HOWEVER, WE HAVE NEVER HAD THIS PROBLEM WITH ANY OTHER VEHICLE. WE ARE CONCERNED ABOUT DAMAGE TO THE MOTOR BY THIS CONTINUING TO HAPPEN. THE CAR WAS BOUGHT NEW AND ONLY HAS 23,000 MILES ON IT. *TR

3/2/2015

SEAT HEAD REST IS TOO FAR FORWARD AND UPPER SEAT CONTOURS BACKWARD, PUTTING PRESSURE ON NECK AND AFFECTING SPINE. SEAT NEEDS ADDED SUPPORT (WITH A SMALL UPPER BACK SUPPORT AND PROBABLY A LUMBAR SUPPORT) TO TAKE PRESSURE OFF THE NECK AND GET THE HEAD FREE FROM BEING PUSHED. NECK SHOULD BE STRAIGHT. OVER TIME THIS WILL DAMAGE THE SPINE IF THE HEADREST ISN'T MADE ADJUSTABLE OR SUPPORT ADDED TO THE SEAT. I'M ADDING SUPPORT TO THE SEAT FROM AFTERMARKET CUSHIONING TO GET THE PRESSURE OFF MY HEAD/NECK. WOULD LIKE AN ADJUSTABLE HEADREST AS WAS INCLUDED IN THE 2013 SUBARU IMPREZA TO GET THE HEADREST OFF THE HEAD (AND THE PRESSURE OFF THE NECK, TO GET MY NECK AND BACK STRAIGHT). --- I AM WORRIED ABOUT RECEIVING SPAM SO DIDN'T WANT TO FILL OUT SOME OF THE EXTRA INFO ASKED FOR. *TR

3/8/2013

WITH THE EYESIGHT SYSTEM, OUTBACK MAY START BRAKING WHEN YOU ARE COMING UP ON ANOTHER CAR OR TRYING TO PASS IT, EVEN THOUGH YOU ARE MOVING AWAY FROM THE VEHICLE TO PASS IT AND ARE NOT ENDANGER OF AN ACCIDENT. VERY ANNOYING AT TIMES AND FORCES YOU TO DISABLE IT BUT MIGHT BE WORTHWHILE IF IT DIDN'T GO OFF JUST FROM COMING NEAR VEHICLES. I SUPPOSE THEY DON'T WANT IT TO GO OFF TOO LATE. THE SEAT/HEADREST IS THE BIGGER PROBLEM. *TR

3/8/2013

UPON NOTICING A BLOWN 3RD TAIL LIGHT(ONE OF THE TAIL LIGHTS ON THE REAR HATCH/DOOR OF THE WAGON,) I DISASSEMBLED AND FOUND THAT THE SOCKETS ON BOTH SIDES(LEFT AND RIGHT 3RD TAIL-LIGHT SOCKETS) WERE SCORCHED AROUND WHERE THE BULBS FIT INTO THEM. THE DISCOLORATION WAS BROWN/BLACK AND WAS PRESENT NOT ONLY ON THE SOCKET WITH THE BLOWN BULB BUT ALSO THE OTHER, WORKING SIDE. DEALER REPLACED BLOWN BULB AND MADE NO COMMENT ON SCORCHED BULB SOCKETS. IT ALMOST APPEARS AS IF THEY WERE SO HEATED THEY WERE READY TO MELT OR BURN THE PLASTIC. CAR HAS BEEN IN SERVICE FOR 27 MONTHS AND HAS 27K MOSTLY CITY DRIVING ON IT. HAPPY TO PROVIDE PHOTOS OF THE AFFECTED SOCKETS TO ANYONE INVESTIGATING OR CONCERNED. *TR

2/14/2015

SINCE OWNING THIS VEHICLE, I HAVE REPLACED THE LOW BEAM HEADLIGHTS FIVE TIMES, HIGH BEAMS THREE TIMES, FRONT RUNNING LIGHTS FOUR TIMES, REAR BRAKE LIGHTS TWICE, AND REAR RUNNING LIGHTS FIVE TIMES. SUBARU HAS OFFERED TO REIMBURSE ME FOR THE LIGHTS, BY SENDING THEM THE RECEIPTS. ALTHOUGH THIS IS ADMIRABLE, I'M WORRIED ABOUT ELECTRICAL FAILURES AND SMALL FIRES FROM SHORT CIRCUITS.

3/6/2017

2013 SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO POOR QUALITY MADE TIE DOWNS IN CARGO AREA OF VEHICLE. *SMD THE CONSUMER STATED WHEN HE TOOK THE VEHICLE FOR ITS 7500 MILE SERVICE, HE SHOWED THE SERVICE REPRESENTATIVE THE BROKEN TIE DOWN. THE CONSUMER STATED IT BROKE, WHEN HE TIED HIS 50LB DOG TO IT. THE SERVICE REPRESENTATIVE STATED THEY WOULD NOT REPLACE IT, BECAUSE IT WAS NOT DESIGNED TO HANDLE THE TREMENDOUS STRESS OF A 50LB DOG. AFTER SOME DISCUSSION, THE CONSUMER SHOULD THE REPRESENTATIVE WHERE HE COULD EASILY BREAK THE TIE DOWN WITH HIS HAND. THE CONSUMER WAS INFORMED THE TIE DOWNS WERE ONLY DESIGNED TO HOLD A NET PUT OVER GROCERIES TO KEEP THEM FROM SLIDING, CERTAINLY NOT FOR ANYTHING OF SUBSTANTIAL WEIGHT OR STRESS.

2/11/2013

BACKUP CAMERA GETS BLOCKED COMPLETELY BY A LARGE "CONNECTED TO MOBILE PHONE" MESSAGE BOX WHEN IN REVERSE AFTER RECENTLY STARTING CAR. CAN HAPPEN WHEN YOU'RE HALF WAY IN THE ROAD AND SHOULD BE FIXED. *TR

2/23/2013

AFTER STOPPING AT A STOP SIGN, I ATTEMPTED TO DRIVE OFF, BUT THE CAR DID NOT ACCELERATE ON APPLICATION OF THE THROTTLE PEDAL. THE ENGINE REMAINED AT IDLE, AND THE CAR ROLLED SLOWLY INTO THE INTERSECTION. NOTHING I DID CORRECTED THE PROBLEM UNTIL I PLACED THE TRANSMISSION IN PARK, TURNED OFF THE ENGINE, THEN RE-STARTED THE CAR. THE CAR THEN PERFORMED NORMALLY UNTIL I REACHED THE NEXT STOP SIGN, WHERE THE PROBLEM REPEATED. IN ALL, THE PROBLEM OCCURRED SEVEN (7) TIMES ON THIS DAY, APPARENTLY AT RANDOM. THAT IS, AT SOME STOPS THE CAR PERFORMED NORMALLY, AND AT OTHER STOPS, THE CAR FAILED TO ACCELERATE WHEN THE THROTTLE PEDAL WAS DEPRESSED. THE SERVICE DEPARTMENT AT MY SUBARU DEALER WAS UNABLE TO REPLICATE THE PROBLEM AND THEREFORE PERFORMED NO REPAIRS. TWO WEEKS LATER, THE PROBLEM OCCURRED AGAIN, THREE (3) TIMES IN TWO DAYS. THIS IS AN EXTREMELY DANGEROUS PROBLEM, BECAUSE IT CAN LEAVE THE CAR IN A BUSY INTERSECTION WITHOUT THE ABILITY TO MOVE UNTIL THE DRIVER TURNS OFF THE CAR AND THEN RE-STARTS IT. THIS PROBLEM HAS BEEN NOTED BY OTHER SUBARU OUTBACK OWNERS IN ONLINE FORUMS, AND AT LEAST ONE OTHER VEHICLE SAFETY COMPLAINT HAS BEEN FILED REGARDING THIS PROBLEM. *TR

11/20/2013

I STOPPED AT A STOPLIGHT. WHEN THE LIGHT CHANGED, I PRESSED THE ACCELERATOR AND MOVED FORWARD. I RELEASED THE ACCELERATOR TO SLOW UP BECAUSE OF TRAFFIC CONDITIONS. WHEN I PRESSED THE ACCELERATOR AGAIN TO MOVE FORWARD, THE ENGINE DID NOT REV UP. IT WAS AS IF THE CAR STALLED. AFTER SEVERAL PUSHES ON THE ACCELERATOR ( 8 SECONDS WORTH) THE ENGINE REVVED UP AND THE CAR ONCE AGAIN MOVED FORWARD JUST AS IF NOTHING WAS WRONG. ALL THIS TIME I WAS BLOCKING THE INTERSECTION. THIS HAS HAPPENED MULTIPLE TIMES NOW. DEALER INDICATES NO PROBLEM FOUND. *TR

12/11/2013

WHEN I MAKE A HARD RIGHT TURN, SUCH AS PULLING OUT INTO THE NEAR LANE OR PARKING, MY FRONT PASSENGER TIRE COMES IN CONTACT WITH MY FENDER WELL - SPECIFICALLY THE BODY MOLDING AND VIOLENTLY. WHEN MEASURING MY HUB (CENTER) TO HUB (CENTER), THE PASSENGER SIDE OF THE CAR IS A FULL .5 INCH CLOSER THAN THE DRIVER SIDE. YOU CAN ALSO MEASURE THE DISTANCE BETWEEN THE FRONT TIRE TO FENDER WELL AND SEE THAT THE PASSENGER SIDE IS CLOSER TO THE BACK OF THE FENDER WELL THAN THE DRIVER SIDE. I NOTIFIED WEST HOUSTON SUBARU IN LATE DEC. 2012 OF THE PROBLEM SO THEY CHECKED THE ALIGNMENT & MEASURED THE AFOREMENTIONED HUB/TIRE/FENDER DISTANCES. THEY ACKNOWLEDGED A DISCREPANCY BETWEEN THE DRIVER AND PASSENGER SIDE; SAID THEY WOULD CONTACT SUBARU OF AMERICA (SOA) AND FOLLOW UP... UNFORTUNATELY I HAD TO CONTACT THEM BACK... THEN IT WAS SUGGESTED I CONTACT SOA MYSELF SO I DID ON JANUARY 8, 2013. AT THIS TIME SOA NOR THE DEALERSHIP IS WILLING TO ADDRESS MY PROBLEM HOWEVER MANY PEOPLE IN THE WWW.SUBARUOUTBACK.ORG FORUM ARE DESCRIBING THE EXACT SAME PROBLEM. [XXX] FROM SOA HAS TOLD ME THEY ARE WAITING FOR SOMETHING BUT IT IS NOT CLEAR... IN THE MEANTIME I CONTINUE TO DRIVE MY 3 YEAR OLD SON AND WIFE IN A CAR WHOSE TIRE IMPACTS THE BODY OF THE CAR!! THIS IS UNACCEPTABLE!! PLEASE HELP ME! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). 8TR

1/9/2013

YOUR MANDATE FOR THE USE OF TPMS IS ANOTHER EXAMPLE OF GOVERNMENT GOOD INTENTIONS RESULTING IN LITTLE BENEFIT AND UNNECESSARY COST TO CONSUMERS. I WANT TO RUN WINTER TIRES ON OUR SUBARU AND PLANNED TO PURCHASE THE TIRES ON WHEELS EQUIPPED WITH TPMS SENSORS. HOWEVER, THE ONLY WAY TO RE-SET THE SENSORS IS TO TAKE THE CAR TO THE SUBARU DEALER AND PAY $90 IN THE FALL WHEN THE WINTER SET GOES ON AND TO PAY ANOTHER $90 IN THE SPRING WHEN THE ALL-SEASON TIRE GO BACK ON THE CAR. THE WINTER TIRES ARE EXPECTED TO ADD A SIGNIFICANT MARGIN OF SAFETY IN SNOW/ICE CONDITIONS. THE ANNUAL COST OF RE-SETTING THE TPMS SENSOR WILL LIKELY KEEP ME FROM RUNNING WINTER TIRES. WHAT IS THE BENEFIT OF HAVING A TPMS SYSTEM THAT CANNOT BE EASILY RE-SET BY THE VEHICLE OWNER? *JB

9/4/2013

THE NAVIGATION SYSTEM OVERRIDES THE SAFETY BACKUP CAMERA WITH MESSAGES WHEN THE CAR IS IN REVERSE. THIS IS VERY DANGEROUS SINCE THE NAVIGATION SYSTEM CAN DISPLAY A MESSAGE ON THE SCREEN AND COMPLETELY OBSCURE THE BACKUP CAMERA DISPLAY WHILE BACKING UP. THIS HAPPENS EVERY TIME I START MY CAR AND BEGIN TO BACKUP. THE BACKUP CAMERA COMES ON WHEN I PUT THE CAR IN REVERSE BUT AS I'M BACKING UP, THE NAVIGATION SYSTEM DISPLAYS MESSAGES FROM MY BLUETOOTH PHONE CONNECTION AND I CAN'T SEE WHAT IS BEHIND ME VIA THE BACKUP CAMERA. NOTHING SHOULD OVERRIDE THE BACKUP CAMERA WHEN THE CAR IS IN REVERSE. *TR

2/19/2013

TRAVELING THROUGH DESMOINES IOWA AND NAVIGATION SYSTEM INSTRUCTED ME AUDIBLY TO EXIT HIGHWAY TO LEFT WHEN THERE WAS NO EXIT AND NO REASON FOR ME TO EXIT. THIS HAS HAPPENED NUMEROUS TIMES AND SUBARU KNOWS THAT ITS NAVIGATION SYSTEM IS/WAS DEFECTIVE. *TR

1/3/2015

WHEN MY WIFE SITS IN THE PASSENGER SEAT THE MAJORITY OF THE TIME THE PASSENGER SIDE AIR BAG WILL NOT BE TURNED ON. MY WIFE IS ROUGHLY 5'2" AND 120 LBS. DEALER CLAIMS THERE IS NOTHING WRONG BUT THAT THE SENSORS CAN BE OVERLY SENSITIVE WITH SMALLER PEOPLE. THIS IS A SAFETY ISSUE AS THE BAG WILL NOT DEPLOY IN AN ACCIDENT IF IT IS OFF. *TR

7/30/2013

THE PASSENGER OCCUPANT DETECTION SYSTEM (ODS) MALFUNCTIONED OR SHORTED OUT FOR NO APPARENT REASON. AS A RESULT, THE PASSENGER AIRBAG WILL NOT ENABLE EVEN WHEN OCCUPIED BY AN ADULT PASSENGER. THE PASSENGER AIRBAG IS CONSTANTLY IN OFF MODE. IN ADDITION THE ODS APPARENTLY CONTROLS THE SEATBELT WARNING FEATURE. REGARDLESS OF WHETHER OR NOT AN ADULT PASSENGER IS OCCUPYING THE SEAT THE ODS IS CONSTANTLY DETECTING A PASSENGER AND THE PASSENGER SEATBELT WARNING LIGHT AND CHIME CONTINUOUSLY ARE ON. WHEN THE PASSENGER SEATBELT IS BUCKLED THE WARNING LIGHT AND CHIME REMAIN CONTINUOUSLY ON. THE VEHICLE HAS 40,000 MILES AND THIS SYSTEM IS NOT COVERED UNDER THE MANUFACTURES EXTENDED WARRANTY OR THE EXTENDED SERVICE CONTRACT SOLD BY SUBARU THROUGH CNA. THE DEALERSHIP IS RECOMMENDING A NEW ODS BE INSTALLED AND CALIBRATED AT A COST OF $1,200 PLUS APPLICABLE TAX AND FEES.

7/9/2015

THERE IS NO SPECIFIC DATE NOR WAS THERE AN ACCIDENT. THIS IS A CHRONIC PROBLEM. DUE TO THE NEW DESIGN OF SEATS AND HEAD RESTRAINT I AM NOW IN PHYSICAL THERAPY FOR CHRONIC HEAD AND NECK PAIN. STARTED A COUPLE OF WEEKS AFTER I BOUGHT MY NEW CAR. HAD DOCTOR APPT, HEAD SCAN AND NOW PHYSICAL THERAPY. I BELIEVE THE SCOOPED SEATS DO NOT ALLOW FOR AN IMPERFECT SHAPE. MY RIGHT LEG IS NOW LEGGED AND I SIT AT A TURN I. THE SEAT WHICH PUTS A LOT OF STRAIN ON MY SPINE IN THE OVER SHAPED SEAT. MOSTLY THE NEW HEAD RESTRAINT IN RELATION TO THE SHOULDER POSITION OF THE SEAT PUTS A LOT OF STRAIN ON MY NECK. I AM TAKING IBUPROFEN EVERYDAY AND THE PAIN IS A REAL DISTRACTION TO MY WORK AND DAILY LIFE. I PROVIDE ANESTHESIA FULL TIME AND NEED TO BE AT MY BEST FOR THIS LINE OF WORK RATHER THAN IN PHYSICAL THERAPY. THIS ALSO COSTS MONEY AND TAKES AWAY FROM ENJOYING MY LIFE. FOR A FEW MONTHS I WAS ABLE TO DRIVE AN OLDER CAR 80% OF THE TIME AND FOUND THE ACHING WENT AWAY. I ONLY DRIVE LESS THAN TEN MINUTES TO WORK. *TR

9/15/2013

THE HEADREST POINTS AT A HARSH ANGLE FORWARD AND MAY CAUSE SEVERE NECK INJURY. TWO SEPERATE INCIDENTS: 1. MOVING FORWARD AT A LEFT TURN ANGLE, CARS HITTING EACH OTHERS RT FRONT. RESULT BRAIN STEM HEMORRHAGE AND BILATERAL HEMATOMA. APRIL 3, 2018 2. STOPPED IN TRAFFIC HIT FROM THE REAR. RESULT NECK STRAIN. MAY 10, 2018 *TT *TR

6/1/2018

SUDDEN UNWANTED FORCEFUL ACCELERATION (SUSPECT AUTO CRUISE CONTROL GOT ENGAGED VIA EYESIGHT MALFUNCTION), COLLISION AVOIDANCE FAILED TO ENGAGE. BACK HOME SAFELY FROM A LOCAL GROCERY, PULLED THE CAR SLIGHT ON THE DRIVEWAY, STOPPED WITH FOOT ON THE BRAKE TO OPEN THE GARAGE, ABOUT TO HIT THE HOME LINK, MUST REMAIN STOPPED WHILE GARAGE DOOR OPENS BECAUSE DRIVEWAY SLOPES DOWNWARD, HEARD ENGINE ROAR WITH FOOT STILL ON THE BRAKE, CAR STARTED THROTTLE FORCEFULLY, GOT BEWILDERED, PRESSED HARD ON THE BRAKE; IT DID NOT RESPOND, THE CAR HIT HARD ON THE GARAGE AND BRICK WALL, CAUSING EXTENSIVE DAMAGES. AIR BAGS DEPLOYED, DRIVER WAS SENSELESS, BOTH DRIVER AND PASSENGER HURT, CAR IS DECLARED TOTAL. IT WAS VERY HOT AT ABOUT 4:15 PM, AIR CONDITION HAD BEEN RUNNING AT FULL FORCE ALL THE WHILE DURING THE SHORT 15 MINUTE DRIVE. THE DRIVEWAY HAS A 10 FT SLAB WITH UPWARD SLOPE, THE CAR STOPPED WITH FRONT WHEELS AT THE END OF THE FIRST SLAB. THE REMAINING DRIVEWAY IS ABOUT 30 FT ON A DOWNWARD SLOPE. I KEEP THE CAR TOTALLY STANDSTILL WHILE THE GARAGE IS OPENING. THE CAR WAS AT A SLIGHT ANGLE FACING SLIGHTLY TOWARD THE DRIVER SIDE CORNER OF THE GARAGE. THE CAR IS STILL ON MY DRIVEWAY: EVENT DATA RECORDER AND EYESIGHT DATA RECORDER SHOULD HAVE VALUABLE DIAGNOSTIC INFORMATION. THE IMPACT WAS VERY FORCEFUL: A COMPLETE BRICK WALL GOT DISPLACED BY ALMOST 1 INCH AT ONE SIDE AND THE DISPLACEMENT ON THE OTHER SIDE OF THE WALL CAUSED A TWO STORY LOAD BEARING BRICK COLUMN TO CRACK ON BOTH SIDES. GARAGE STRUCTURE AND ROOF GOT DAMAGED. THIS CAR IS MAINTAINED IN GOOD CONDITION AND NEVER HAVE BEEN IN ACCIDENT BEFORE. CALLED POLICE, BUT THEY DID NOT COME. LET ME KNOW ASAP IF YOU WANT DIAGNOSTIC DATA: I AM 100% SURE THAT THIS IS A MANUFACTURING DEFECT. I SAW COLLISION AVOIDANCE WORK IN MANY OTHER SITUATION, BUT THIS TIME, IT DID NOT WORK. THIS IS A SERIOUS PUBLIC SAFETY ISSUE HAPPENING A LOT WITH SUBARU.

7/18/2018

DRIVER'S DOOR WILL NOT OPEN FROM THE INSIDE OR OUTSIDE DURING SUB-FREEZING TEMPERATURES. FRONT PASSENGER DOOR AND REAR DOORS ARE NOT AFFECTED AND OPERATE AS DESIGNED. THE DANGER, OF COURSE, IS NOT BEING ABLE TO EXIT THE VEHICLE WHEN SAFETY REQUIRES AN EXIT. CYCLING THE POWER LOCKS DOES NOT CORRECT THE PROBLEM. HAVE NOT TRIED THE BACK-UP METAL KEY THAT FITS THE EXTERIOR LOCK ONLY. DRIVER'S DOOR WILL EITHER NOT OPEN AT ALL OR MAY OPEN ONLY 3" OR SO. IF IT DOES OPEN 3", THEN REPEATED ATTEMPTS MAY CAUSE IT TO FULLY OPEN.

2/9/2019

AFTER TWO MONTH OF USING A NEW CAR MODEL OUTBACK 2013 THE LEFT FRONT TIRE HAD EMPTIED AT THE PARKING LOT. AN INVISIBLE CUT WAS FOUND THAT IT WAS NECESSARY TO BOUGHT A NEW TIRE. A WEEKS LATER OF THIS EVENT THE BACK LEFT TIRE IS BEEN EMPTYING VERY FREQUENTLY SINCE. APPARENTLY THE ORIGINAL TIRES OF THE CAR HAS INVISIBLE DEFECTS THAT GET THE TIRE TO EMPTY WITH THE NORMAL ROAD USE. THIS CAR HAS A FREQUENTLY SIGNAL FOR VERIFICATION AND FILLING OF THE TIRES. *TR

1/20/2013

EYE SIGHT SYSTEM. WHEN USING CRUISE CONTROL THE ADAPTIVE SYSTEM SENSES THE AUTO IN FRONT OF YOUR CAR AND MAINTAINS A SET DISTANCE. THE AUTO THAT WAS IN FRONT OF ME MOVED INTO A LEFT TURN LANE AND SLOWED TO TURN. MY CARS EYE SIGHT SYSTEM DETECTED THE CAR WAS STILL IN FRONT OF MINE AND EVEN THOUGH IT WAS NOT, INITIALED A HARD STOP AUTOMATICALLY. LUCKY FOR ME THE CAR BEHIND ME WAS ALERT AND WAS ALSO ABLE TO STOP BEFORE REAR ENDING MY CAR. THIS HAS HAPPENED SEVERAL TIMES AFTER WITH CARS MOVING EITHER INTO LEFT OR RIGHT TURN LANES OR MERGING OFF INTERSTATES ON THE EXIT RAMP. SUBARU HAS NO IDEA HOW TO FIX THIS ISSUE. THE DEALERSHIP HAS BEEN ABLE TO DUPLICATE THE SITUATION. THIS IS A VERY DANGEROUS OCCURRENCE OF THE EYE SIGHT SYSTEM THAT COULD CAUSE AN ACCIDENT. THERE IS NO MENTION OF THIS POSSIBILITY IN THE EYE SIGHT MANUAL. I DISABLE THE SYSTEM NOW TO PREVENT IT FROM HAPPENING TO ME, BUT OFTEN MY WIFE FORGETS. SUBARU NEEDS TO FIND A SOLUTION. I AM HOPING YOU CAN HELP. *TR

2/22/2013

BACKUP CAMERA GETS BLOCKED COMPLETELY BY A LARGE "CONNECTED TO MOBILE PHONE" MESSAGE BOX WHEN IN REVERSE AFTER RECENTLY STARTING CAR. CAN HAPPEN WHEN YOU'RE HALF WAY IN THE ROAD AND SHOULD BE FIXED. *TR

2/23/2013

YOUR MANDATE FOR THE USE OF TPMS IS ANOTHER EXAMPLE OF GOVERNMENT GOOD INTENTIONS RESULTING IN LITTLE BENEFIT AND UNNECESSARY COST TO CONSUMERS. I WANT TO RUN WINTER TIRES ON OUR SUBARU AND PLANNED TO PURCHASE THE TIRES ON WHEELS EQUIPPED WITH TPMS SENSORS. HOWEVER, THE ONLY WAY TO RE-SET THE SENSORS IS TO TAKE THE CAR TO THE SUBARU DEALER AND PAY $90 IN THE FALL WHEN THE WINTER SET GOES ON AND TO PAY ANOTHER $90 IN THE SPRING WHEN THE ALL-SEASON TIRE GO BACK ON THE CAR. THE WINTER TIRES ARE EXPECTED TO ADD A SIGNIFICANT MARGIN OF SAFETY IN SNOW/ICE CONDITIONS. THE ANNUAL COST OF RE-SETTING THE TPMS SENSOR WILL LIKELY KEEP ME FROM RUNNING WINTER TIRES. WHAT IS THE BENEFIT OF HAVING A TPMS SYSTEM THAT CANNOT BE EASILY RE-SET BY THE VEHICLE OWNER? *JB

9/4/2013

APPLY BRAKES WHILE IN MOTION AND CAR DOOR LOCKS OPEN. PASSENGER COMPLAINED WHEN GETTING OUT OF CAR THAT THEY GOT A SHOCK. *TR

7/3/2014

OIL LIGHT CAME ON AND HAD TO ADD 1 QUART OF OIL AFTER ABOUT 4000 MILES SINCE PREVIOUS OIL CHANGE. THE CAR TAKES SYNTHETIC OIL AND IS SUPPOSED TO GO 7500 MILES BETWEEN OIL CHANGES. SINCE THEN, WE HAVE HAD TO ADD OIL IN BETWEEN OIL CHANGES SEVERAL TIMES, APPROXIMATELY 1-2 QUARTS EVERY 1500 TO 3000 MILES. SUBARU DEALER SAYS THIS IS NORMAL; HOWEVER, WE HAVE NEVER HAD THIS PROBLEM WITH ANY OTHER VEHICLE. WE ARE CONCERNED ABOUT DAMAGE TO THE MOTOR BY THIS CONTINUING TO HAPPEN. THE CAR WAS BOUGHT NEW AND ONLY HAS 23,000 MILES ON IT. *TR

3/2/2015

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 30 MPH IN INCLEMENT WEATHER, THE VEHICLE BEGAN TO SLIDE WHILE DRIVING DOWNHILL. THE CONTACT ATTEMPTED TO CONTROL THE STEERING, BUT IT WOULD NOT MOVE. THE VEHICLE DID NOT RESPOND AND STRUCK A DELINEATOR POST, SLID IN THE OPPOSITE DIRECTION TOWARDS A CONCRETE WALL, AND SUDDENLY STOPPED. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

11/20/2015

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIME FRAME FOR NHTSA CAMPAIGN NUMBER: 18V626000 (PARKING BRAKE). THE CONTACT HAD BEEN WAITING OVER THREE MONTHS FOR THE PART. THE RECALL LETTER STATED THAT THE PART WAS NOT AVAILABLE. GROOVE SUBARU (5300 S BROADWAY, ENGLEWOOD, CO 80113, (720) 279-9409) AND THE MANUFACTURER DID NOT KNOW WHEN THE PART WOULD BE AVAILABLE. THE CONTACT WAS WAITING ON THE MANUFACTURER TO DETERMINE A SOLUTION AND PROVIDE THE PART. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

2/4/2019

LOUD NOISE WHEN MAKING A SHARP TURN DOWN HILL TO THE RIGHT. ALSO TRACTION CONTROL/CVT FAILS ON WET SURFACE OR SNOW.

3/14/2019