2012 Subaru Outback Owner Complaints

I WAS SETTING THE HOMELINK MIRROR ON MY CAR TO RECOGNIZE A PARTICULAR GARAGE DOOR OPENER. THE MIRROR IS POWERED SO I NEEDED TO LEAVE THE CAR IDLING. I PUT THE CAR IN NEUTRAL AND BEGAN THE PROGRAMMING PROCESS. THE LAST STEP IN THE PROCESS IS TO ENGAGE THE GARAGE DOOR OPENER FROM THE MOTOR HEAD. TO PREPARE TO DO THIS, I EXITED THE CAR AND MOVED ON FOOT INTO THE GARAGE TO LOOK FOR A STEP LADDER. AS I WAS SEARCHING FOR A STEP LADDER AND AFTER A PERIOD OF AT LEAST ONE FULL MINUTE, THE AUTOMATIC TRANSMISSION SLIPPED INTO "DRIVE" AT WHICH POINT THE UNOCCUPIED CAR DROVE INTO THE GARAGE AND HIT THE REAR WALL. *TR

3/12/2012

IN EARLY DECEMBER OF 2011 MY WIFE AND I PURCHASED A 2012 SUBARU OUTBACK WITH A 4 CYLINDER ENGINE, CVT TRANSMISSION. WE HAD TO WAIT A DAY FOR OUR OUTBACK BECAUSE IT WAS BEING REPAIRED DO TO A BRAKE SYSTEM RECALL. EVER SINCE PURCHASING THE OUTBACK WE HAVE HAD A SERIOUS ISSUE WHEN USING THE PADDLE SHIFTERS TO SLOW DOWN FOR A STOP. WHEN THE TACH SLOWS TO ABOUT 1100 RPM IN FIRST OR SECOND GEAR THE ENGINE THEN ACCELERATES TO UP TO 2500 RPM, SLOWING DOWN AND THEN SPEEDING UP AGAIN THEN REPEATING THE CYCLE OVER EVEN IF YOU APPLY THE BRAKES. SOMETIMES IT WOULD JUST RUN AT 2500 RPM UNTIL YOU BRAKED TO A STOP. I TOOK THE OUTBACK TO OUR DEALER AND THE SUBARU SERVICE ADVISOR WAS VERY SURPRISED WHEN I DROVE IT TO DEMONSTRATE THE VERY SERIOUS ISSUE. IT DID EXACTLY AS I HAVE DESCRIBED AND EVEN STAYED AT 2500 RPM. THE SERVICE ADVISOR AND WHO I PRESUME WAS THE OVERALL MANAGER OF THE DEALERSHIP TOOK IT FOR A DRIVE WITHOUT ME. WHEN THEY RETURNED I WAS TOLD THAT THE WAY IT OPERATED WAS THE WAY IT WAS SUPPOSED TO OPERATE BECAUSE OF THE ENGINE NEEDING TO BE MORE ENVIRONMENTALLY FRIENDLY. I STATED I DID NOT REALLY BELIEVE THAT EXCUSE AND LEFT. SINCE THAT FIRST VISIT, THE OUTBACK HAS STARTED DOING THE VERY SERIOUS ACCELERATION ISSUE ALSO IN AUTOMATIC DRIVE AT LOW SPEEDS. I RETURNED ON JULY 19, 2012 TO GET MY FIRST SERVICE DONE. I LEFT THE CAR FOR THE SERVICE AND TESTED AN EXACT (EXCEPT FOR COLOR) 2012 OUTBACK. THIS OUTBACK HAD NONE OF THE VERY SERIOUS ACCELERATION ISSUES THAT MY OUTBACK HAS. WHEN RETURNING TO PICKUP MY OUTBACK I TOLD THE SERVICE ADVISOR OF THIS OUTCOME AND HE STATED I WOULD HAVE TO CONTACT SUBARU OF AMERICA TO ELEVATE THE ISSUE. RESPOND AS SOON AS POSSIBLE AS TO WHERE I CAN TAKE THE OUTBACK FOR REPAIR OF THIS VERY SERIOUS ACCELERATION ISSUE. MY WIFE AND I WILL BE TRAVELING VIA THE OUTBACK VERY SOON AND NEED THIS VERY SERIOUS ISSUE RESOLVED BEFORE WE LEAVE. *TR

7/23/2012

DROVE THE CAR FOR APPROXIMATELY 45 MINUTES, MADE A QUICK STOP WITH CAR TURN OFF, WHEN RESTARTING CAR, AIR BAG WARNING LIGHT CAME ON AND ALSO THE PASSENGER SIDE AIR BAG LIGHT SAID IT WAS OFF EVEN THOUGHT THEIR WAS AN ADULT PASSENGER ON THAT SIDE OF THE CAR. LIGHT STAYED ON EVEN AFTER RESTARTING CAR, READJUSTING SEATBELTS, ETC. DROVE WITH WARNING LIGHT ON FOR ABOUT AN HOUR, STOPPED FOR A MINUTE, TURNED OFF CAR AND WHEN STARTING CAR, THE WARNING LIGHT WAS OFF AND THE PASSENGER SIDE AIR BAG SAID IT WAS ON. TOOK TO DEALER NEXT DAY, GOT CODE DTC29. OCCUPANCY DETECTION SYSTEM GOT RECALIBRATED AND ZEROED AND DID NOT COME BACK ON. *TT

6/21/2012

TL*THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE ENTIRE FRONT END OF THE VEHICLE SUSTAINED EXTENSIVE DAMAGE, CAUSING INJURIES TO THE CONTACT'S CHEST. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. THE POLICE WERE NOTIFIED AND A REPORT WAS FILED. THE VEHICLE WAS TOWED TO A BODY SHOP. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER TO HAVE THE AIR BAG FAILURE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 12,000.

12/5/2012

IN EARLY DECEMBER OF 2011 MY WIFE AND I PURCHASED A 2012 SUBARU OUTBACK WITH A 4 CYLINDER ENGINE, CVT TRANSMISSION. WE HAD TO WAIT A DAY FOR OUR OUTBACK BECAUSE IT WAS BEING REPAIRED DO TO A BRAKE SYSTEM RECALL. EVER SINCE PURCHASING THE OUTBACK WE HAVE HAD A SERIOUS ISSUE WHEN USING THE PADDLE SHIFTERS TO SLOW DOWN FOR A STOP. WHEN THE TACH SLOWS TO ABOUT 1100 RPM IN FIRST OR SECOND GEAR THE ENGINE THEN ACCELERATES TO UP TO 2500 RPM, SLOWING DOWN AND THEN SPEEDING UP AGAIN THEN REPEATING THE CYCLE OVER EVEN IF YOU APPLY THE BRAKES. SOMETIMES IT WOULD JUST RUN AT 2500 RPM UNTIL YOU BRAKED TO A STOP. I TOOK THE OUTBACK TO OUR DEALER AND THE SUBARU SERVICE ADVISOR WAS VERY SURPRISED WHEN I DROVE IT TO DEMONSTRATE THE VERY SERIOUS ISSUE. IT DID EXACTLY AS I HAVE DESCRIBED AND EVEN STAYED AT 2500 RPM. THE SERVICE ADVISOR AND WHO I PRESUME WAS THE OVERALL MANAGER OF THE DEALERSHIP TOOK IT FOR A DRIVE WITHOUT ME. WHEN THEY RETURNED I WAS TOLD THAT THE WAY IT OPERATED WAS THE WAY IT WAS SUPPOSED TO OPERATE BECAUSE OF THE ENGINE NEEDING TO BE MORE ENVIRONMENTALLY FRIENDLY. I STATED I DID NOT REALLY BELIEVE THAT EXCUSE AND LEFT. SINCE THAT FIRST VISIT, THE OUTBACK HAS STARTED DOING THE VERY SERIOUS ACCELERATION ISSUE ALSO IN AUTOMATIC DRIVE AT LOW SPEEDS. I RETURNED ON JULY 19, 2012 TO GET MY FIRST SERVICE DONE. I LEFT THE CAR FOR THE SERVICE AND TESTED AN EXACT (EXCEPT FOR COLOR) 2012 OUTBACK. THIS OUTBACK HAD NONE OF THE VERY SERIOUS ACCELERATION ISSUES THAT MY OUTBACK HAS. WHEN RETURNING TO PICKUP MY OUTBACK I TOLD THE SERVICE ADVISOR OF THIS OUTCOME AND HE STATED I WOULD HAVE TO CONTACT SUBARU OF AMERICA TO ELEVATE THE ISSUE. RESPOND AS SOON AS POSSIBLE AS TO WHERE I CAN TAKE THE OUTBACK FOR REPAIR OF THIS VERY SERIOUS ACCELERATION ISSUE. MY WIFE AND I WILL BE TRAVELING VIA THE OUTBACK VERY SOON AND NEED THIS VERY SERIOUS ISSUE RESOLVED BEFORE WE LEAVE. *TR

7/23/2012

COOLANT LIGHT THEN CHECK ENGINE LIGHT ON. AFTER DRIVING 2 1/2 HOURS COOLANT APPEARED TO BE LEAKING SO FILLED COOLANT TO TOP WITH WATER.. 12 MINUTES LATER, WHILE DRIVING, LIGHTS BACK ON/ENGINE REV/ENGINE DIES/ SMOKE. LIFTED HOOD/MANY FLAMES FROM CENTER /SLAMMED HOOD SHUT AND RAN FAR AWAY. SEVERAL SMALL EXPLOSIONS AS CAR BURNED. VOLUNTARY FIRE DEPT. FINALLY ARRIVED BUT CAR ALMOST TOTALLY GONE. ONLY BACK TIRES LEFT USABLE. *JS

7/7/2014

IN EARLY DECEMBER OF 2011 MY WIFE AND I PURCHASED A 2012 SUBARU OUTBACK WITH A 4 CYLINDER ENGINE, CVT TRANSMISSION. WE HAD TO WAIT A DAY FOR OUR OUTBACK BECAUSE IT WAS BEING REPAIRED DO TO A BRAKE SYSTEM RECALL. EVER SINCE PURCHASING THE OUTBACK WE HAVE HAD A SERIOUS ISSUE WHEN USING THE PADDLE SHIFTERS TO SLOW DOWN FOR A STOP. WHEN THE TACH SLOWS TO ABOUT 1100 RPM IN FIRST OR SECOND GEAR THE ENGINE THEN ACCELERATES TO UP TO 2500 RPM, SLOWING DOWN AND THEN SPEEDING UP AGAIN THEN REPEATING THE CYCLE OVER EVEN IF YOU APPLY THE BRAKES. SOMETIMES IT WOULD JUST RUN AT 2500 RPM UNTIL YOU BRAKED TO A STOP. I TOOK THE OUTBACK TO OUR DEALER AND THE SUBARU SERVICE ADVISOR WAS VERY SURPRISED WHEN I DROVE IT TO DEMONSTRATE THE VERY SERIOUS ISSUE. IT DID EXACTLY AS I HAVE DESCRIBED AND EVEN STAYED AT 2500 RPM. THE SERVICE ADVISOR AND WHO I PRESUME WAS THE OVERALL MANAGER OF THE DEALERSHIP TOOK IT FOR A DRIVE WITHOUT ME. WHEN THEY RETURNED I WAS TOLD THAT THE WAY IT OPERATED WAS THE WAY IT WAS SUPPOSED TO OPERATE BECAUSE OF THE ENGINE NEEDING TO BE MORE ENVIRONMENTALLY FRIENDLY. I STATED I DID NOT REALLY BELIEVE THAT EXCUSE AND LEFT. SINCE THAT FIRST VISIT, THE OUTBACK HAS STARTED DOING THE VERY SERIOUS ACCELERATION ISSUE ALSO IN AUTOMATIC DRIVE AT LOW SPEEDS. I RETURNED ON JULY 19, 2012 TO GET MY FIRST SERVICE DONE. I LEFT THE CAR FOR THE SERVICE AND TESTED AN EXACT (EXCEPT FOR COLOR) 2012 OUTBACK. THIS OUTBACK HAD NONE OF THE VERY SERIOUS ACCELERATION ISSUES THAT MY OUTBACK HAS. WHEN RETURNING TO PICKUP MY OUTBACK I TOLD THE SERVICE ADVISOR OF THIS OUTCOME AND HE STATED I WOULD HAVE TO CONTACT SUBARU OF AMERICA TO ELEVATE THE ISSUE. RESPOND AS SOON AS POSSIBLE AS TO WHERE I CAN TAKE THE OUTBACK FOR REPAIR OF THIS VERY SERIOUS ACCELERATION ISSUE. MY WIFE AND I WILL BE TRAVELING VIA THE OUTBACK VERY SOON AND NEED THIS VERY SERIOUS ISSUE RESOLVED BEFORE WE LEAVE. *TR

7/23/2012

RADIO FREQUENCY INTERFERENCE IS AFFECTING THE SECURITY SYSTEM ON THE CAR. IMAGINE IF THE RFID INTERFERENCE COULD AFFECT STEERING AND BRAKING CONTROLS, THIS IS JUST THE START. THE KEY FAB DOES NOT WORK IN CERTAIN AREA, AND YOU HAVE TO MANUALLY UNLOCK THE CAR WHICH SETS OFF THE SECURITY SYSTEM. WE HAVE TRIED TWO DIFFERENT KEY FABS AND THEY WORK IN MANY AREAS BUT WHEN STANDING RIGHT NEXT TO THE CAR IN A CERTAIN AREA THE DOORS WILL NOT UNLOCK, AND OR LOCK. THIS IS A SAFETY ISSUE THIS SERIOUSLY NEEDS TO BE ADDRESSED WITH SUBARU. WE ARE TAKING THE CAR TO THE DEALERSHIP TO HAVE THE KEYS REPROGRAMMED, BUT IT IS VERY WORRISOME TO KNOW THAT RFID INTERFERENCE IS AFFECTING THE SECURITY FEATURE ON THE CAR WHICH BECOMES A SAFETY ISSUE, IF THE KEYS DO NOT WORK, AND YOU ARE STRANDED OUTSIDE THIS IS NOT SAFE. THE SECURITY FEATURE WAS BUILT IN DURING PRODUCTION FROM SUBARU. THIS COULD LEAD TO ANOTHER MASSIVE RECALL LIKE TOYOTA, SUBARU ENGINEERS NEED TO ENSURE MEASURES ARE IN PLACE AS NOT TO ALLOW RFID INTERFERENCE HAPPEN IN THEIR VEHICLES. THE DEALER HAS NOT ENCOUNTERED THIS ISSUE. WE WILL SEE IF THIS GETS FIXED. *TR

4/12/2013

DROVE DOWN A SHORT HILL UNDER ICY ROAD CONDITIONS. VEHICLE ACCELERATED TOWARD THE BOTTOM OF THE HILL. APPLIED BRAKES BUT THE ANTI-LOCK SYSTEM DID NOT WORK TO STOP THE CAR. LUCKILY, DID NOT CRASH INTO THE APPROACHING BARRIER. HAD TWO (2) CHILDREN WITH ME. NO ONE WAS INJURED. TOLD DEALER ABOUT THIS AND THAT THERE WAS A SERVICE BULLETIN. WAS TOLD THAT THEY DID NOT RECEIVE ONE FROM NHTSA. *TR

1/31/2013

I HAVE HAD THE CAR A LITTLE OVER A YEAR AND HAVE HAD TROUBLE WITH THE BRAKES SINCE THE BEGINNING. SEVERAL TIMES UPON COLD STARTUP THE BRAKES BARELY WORK. NOT ALWAYS BUT FREQUENTLY. I HAVE TO USE BOTH FEET TO PUSH THE PEDAL DOWN TO THE FLOOR AND IT TRAVELS SEVERAL FEET BEFORE STOPPING. I HAVE BROUGHT IT TO THE DEALERS ATTENTION SEVERAL TIMES, THIS LAST TIME, PUSHING THEM TO KEEP THE CAR TO DUPLICATE THE RESULTS. THEY TOLD ME THEY COULD NOT FIND ANY PROBLEMS WITH IT AND SUGGEST THAT I WARM THE CAR UP BEFORE MOVING IT. I WAS NOT SATISFIED WITH THAT ANSWER, T IT IS A SAFETY ISSUE, AND SUGGEST THEY TAKE IT HIGHER UP THE CHAIN. THEY KEPT IT FOR A FEW MORE DAYS AND WAS ABLE TO DUPLICATE THE PROBLEM WITH MY CAR AND SEVERAL ON THEIR LOT. THEY TELL ME IT IS NOT A SAFETY ISSUE AND IT IS JUST THE WAY THE CAR HANDLES. THE SUBARU NATIONAL TECH WAS OUT OF THE STATE AND THEY TOLD ME THEY COULD NOT KEEP MY CAR ANY LONGER TO WAIT ON THE TECH.THEY ARE CLOSING THE ORDER AND TOLD ME TO COME PICK UP MY CAR AT MY CONVENIENCE. I TOLD THEM I WAS NOT SATISFIED AND THAT I CONSIDERED IT A SAFETY CONCERN. THEY SAID I COULD PAY EXTRA AND HAVE SOME OTHER BRAKE OPTIONS BUT ON, BUT THAT THE WAY IT PERFORMS NOW IS THE WAY IT IS DESIGNED. JUST IN MY DRIVEWAY I COULD EASILY GO OVER THE HILLSIDE OR HURT SOMEONE IF THE CAR WOULD BEHAVE THAT WAY AT AN INOPPORTUNE MOMENT. *TR

6/5/2013

WHEN DRIVING ON THE HIGHWAY THE VEHICLE EXHIBITS VERY POOR STRAIGHT LINE STABILITY. VEHICLE WANDERS WITHIN THE LANE AND REQUIRES EXCESSIVE STEERING WHEEL CORRECTION TO MAINTAIN STRAIGHT DIRECTION. VEHICLE 500 MILES ON IT (350 DRIVEN BY OWNER) BUT IS NOW SITTING IN DRIVEWAY FOR FEAR OF PERSONAL SAFETY IF EMERGENCY MANEUVER IS NECESSARY ON THE HIGHWAY. *TR

3/25/2012

COOLANT LIGHT THEN CHECK ENGINE LIGHT ON. AFTER DRIVING 2 1/2 HOURS COOLANT APPEARED TO BE LEAKING SO FILLED COOLANT TO TOP WITH WATER.. 12 MINUTES LATER, WHILE DRIVING, LIGHTS BACK ON/ENGINE REV/ENGINE DIES/ SMOKE. LIFTED HOOD/MANY FLAMES FROM CENTER /SLAMMED HOOD SHUT AND RAN FAR AWAY. SEVERAL SMALL EXPLOSIONS AS CAR BURNED. VOLUNTARY FIRE DEPT. FINALLY ARRIVED BUT CAR ALMOST TOTALLY GONE. ONLY BACK TIRES LEFT USABLE. *JS

7/7/2014

TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, ALL THE LIGHTS ON THE INSTRUMENT PANEL AND THE HEADLIGHTS FAILED TO ILLUMINATE. THE DRIVER THEN TURNED THE LIGHT SWITCH TO OFF AND ALL THE LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. THE CONTACT PULLED INTO HIS DRIVEWAY WITH THE SWITCH STILL TURNED TO THE OFF OPTION AND ALL OF THE LIGHTS ILLUMINATED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 4,100. UPDATED 08/01/12*LJ THE SUBARU TECHNICIANS STATED THE CONSUMER MA HAVE ACCIDENTALLY TURNED OFF THE DASHBOARD LIGHTS, WHICH WAS LOCATED ON THE LEFT SIDE, BEHIND THE STEERING WHEEL. UPDATED 08/02/12

7/3/2012

TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHT PROJECTOR BULB WAS NOT SHIELDED. WHEN THE LIGHT WAS ILLUMINATED, THE BEAM APPEARED TO BE VERTICAL WHICH CAUSED THE DRIVER'S VISION TO BE OBSCURED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THEY WERE UNABLE TO SO AND THE CONTACT WAS DRIVING AROUND WITH DUCT TAPE OVER THE LIGHT TO PREVENT GLARE. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000. THE CURRENT MILEAGE WAS APPROXIMATELY 6,000.

1/2/2013

WHILE DRIVING THE CAR ON A MAJOR HIGHWAY THE CAR WAS OUT OF CONTROL. WE HAD ONLY 2 INCHES OF SNOW DURING THE DAY, THE HWY. WAS MOSTLY CLEAR EXCEPT FOR SOME PACKED SNOW BECAUSE OF COLD TEMPS. BUT IT WAS MOSTLY CLEAR. WE COULD NOT KEEP THE CAR GOING STRAIGHT, IT WAS CONSTANTLY SWERVING. WE COULD NOT GO MORE THAN 45 MPH. ALL THE OTHER TRAFFIC WAS GOING AT NORMAL SPEED. NOBODY WAS SWERVING OR SPINNING OUT. WE WERE DEFINITELY A SAFETY HAZARD ON THE HWY BECAUSE EVERYBODY HAD TO SLAM ON THE BRAKES BEHIND US AND THEN GO AROUND. WE HAD TO EXIT AT THE NEXT OFF RAMP. EVEN WHEN COASTING DOWN HILL THE CAR WAS SWERVING OUT OF CONTROL. I HAVE NEVER OPERATED A VEHICLE LIKE THIS BEFORE, WE ARE VERY LUCKY THAT NOBODY REAR-ENDED US OR THAT WE PUT THE CAR IN A DITCH. THIS IS A VERY SEVERE PROBLEM. ALSO I MENTIONED THIS TO 3 SEPARATE EMPLOYEES AT THE DEALERSHIP, 2 ARE MANAGERS AND 1 IS A SERVICE TECH AND ALL 3 SAID THEY NEVER HEARD OF "GHOSTWALKING". WHAT A PILE OF CRAP! *TR

1/27/2012

WANDERS, VERY DIFFICULT TO HOLD STRAIGHT LINE AT HIGHWAY SPEEDS. DANGEROUS, VERY TOUCHY STERING. *TR

5/11/2012

VEHICLE STOPPED CRUISE CONTROL & FLASHED BRAKES & NO TRACTION CONTROL UNEXPECTEDLY. CAME CLOSE TO A WRECK SHUTTING THE VEHICLE DOWN ON THE SIDE OF THE ROAD HITTING VARIOUS TIRE RECAPS & DEBRIS ON THE SIDE. OF THE ROAD. NOT TOLD THAT THIS IS A REGULAR OCCURRENCE WITH THIS VEHICLE. *TR

7/13/2012

IN EARLY DECEMBER OF 2011 MY WIFE AND I PURCHASED A 2012 SUBARU OUTBACK WITH A 4 CYLINDER ENGINE, CVT TRANSMISSION. WE HAD TO WAIT A DAY FOR OUR OUTBACK BECAUSE IT WAS BEING REPAIRED DO TO A BRAKE SYSTEM RECALL. EVER SINCE PURCHASING THE OUTBACK WE HAVE HAD A SERIOUS ISSUE WHEN USING THE PADDLE SHIFTERS TO SLOW DOWN FOR A STOP. WHEN THE TACH SLOWS TO ABOUT 1100 RPM IN FIRST OR SECOND GEAR THE ENGINE THEN ACCELERATES TO UP TO 2500 RPM, SLOWING DOWN AND THEN SPEEDING UP AGAIN THEN REPEATING THE CYCLE OVER EVEN IF YOU APPLY THE BRAKES. SOMETIMES IT WOULD JUST RUN AT 2500 RPM UNTIL YOU BRAKED TO A STOP. I TOOK THE OUTBACK TO OUR DEALER AND THE SUBARU SERVICE ADVISOR WAS VERY SURPRISED WHEN I DROVE IT TO DEMONSTRATE THE VERY SERIOUS ISSUE. IT DID EXACTLY AS I HAVE DESCRIBED AND EVEN STAYED AT 2500 RPM. THE SERVICE ADVISOR AND WHO I PRESUME WAS THE OVERALL MANAGER OF THE DEALERSHIP TOOK IT FOR A DRIVE WITHOUT ME. WHEN THEY RETURNED I WAS TOLD THAT THE WAY IT OPERATED WAS THE WAY IT WAS SUPPOSED TO OPERATE BECAUSE OF THE ENGINE NEEDING TO BE MORE ENVIRONMENTALLY FRIENDLY. I STATED I DID NOT REALLY BELIEVE THAT EXCUSE AND LEFT. SINCE THAT FIRST VISIT, THE OUTBACK HAS STARTED DOING THE VERY SERIOUS ACCELERATION ISSUE ALSO IN AUTOMATIC DRIVE AT LOW SPEEDS. I RETURNED ON JULY 19, 2012 TO GET MY FIRST SERVICE DONE. I LEFT THE CAR FOR THE SERVICE AND TESTED AN EXACT (EXCEPT FOR COLOR) 2012 OUTBACK. THIS OUTBACK HAD NONE OF THE VERY SERIOUS ACCELERATION ISSUES THAT MY OUTBACK HAS. WHEN RETURNING TO PICKUP MY OUTBACK I TOLD THE SERVICE ADVISOR OF THIS OUTCOME AND HE STATED I WOULD HAVE TO CONTACT SUBARU OF AMERICA TO ELEVATE THE ISSUE. RESPOND AS SOON AS POSSIBLE AS TO WHERE I CAN TAKE THE OUTBACK FOR REPAIR OF THIS VERY SERIOUS ACCELERATION ISSUE. MY WIFE AND I WILL BE TRAVELING VIA THE OUTBACK VERY SOON AND NEED THIS VERY SERIOUS ISSUE RESOLVED BEFORE WE LEAVE. *TR

7/23/2012

I RECENTLY PURCHASED A VEHICLE FROM MASTRIA SUBARU OF RAYNHAM MA. IT HAD A CRACK IN THE WINDSHIELD THAT WAS IN THE DRIVERS DIRECT VIEW OF THE ROAD.IT INITIALLY FAILED INSPECTION FOR THIS ,WE WERE TOLD TO COME BACK TO HAVE IT FIXED.THEY DID VERY LITTLE BUT MAKE THE PROBLEM WORSE.THEN THEY PASSED IT FOR INSPECTION,WHEN I ASKED THE SERVICE MANAGER HE SAID IT WAS OUR PROBLEM HAVE YOUR INSURANCE FIX IT.NOW WE HAVE A VEHICLE THAT IS VERY HARD TO DRIVE BECAUSE THERE IS A CRACK IN FRONT OF THE DRIVER.IS THERE ANYTHING THAT CAN BE DONE TO RESOLVE THIS PROBLEM?I KNOW FROM BEING A NY STATE INSPECTOR FOR 10 YEARS THAT IS NOT PASSABLE AND IS A DANGER TO THE DRIVER. *TR

4/5/2015

TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V694000 (VISIBILITY); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

2/22/2017

WHILE DRIVING THE CAR ON A MAJOR HIGHWAY THE CAR WAS OUT OF CONTROL. WE HAD ONLY 2 INCHES OF SNOW DURING THE DAY, THE HWY. WAS MOSTLY CLEAR EXCEPT FOR SOME PACKED SNOW BECAUSE OF COLD TEMPS. BUT IT WAS MOSTLY CLEAR. WE COULD NOT KEEP THE CAR GOING STRAIGHT, IT WAS CONSTANTLY SWERVING. WE COULD NOT GO MORE THAN 45 MPH. ALL THE OTHER TRAFFIC WAS GOING AT NORMAL SPEED. NOBODY WAS SWERVING OR SPINNING OUT. WE WERE DEFINITELY A SAFETY HAZARD ON THE HWY BECAUSE EVERYBODY HAD TO SLAM ON THE BRAKES BEHIND US AND THEN GO AROUND. WE HAD TO EXIT AT THE NEXT OFF RAMP. EVEN WHEN COASTING DOWN HILL THE CAR WAS SWERVING OUT OF CONTROL. I HAVE NEVER OPERATED A VEHICLE LIKE THIS BEFORE, WE ARE VERY LUCKY THAT NOBODY REAR-ENDED US OR THAT WE PUT THE CAR IN A DITCH. THIS IS A VERY SEVERE PROBLEM. ALSO I MENTIONED THIS TO 3 SEPARATE EMPLOYEES AT THE DEALERSHIP, 2 ARE MANAGERS AND 1 IS A SERVICE TECH AND ALL 3 SAID THEY NEVER HEARD OF "GHOSTWALKING". WHAT A PILE OF CRAP! *TR

1/27/2012

WHEN DRIVING ON THE HIGHWAY THE VEHICLE EXHIBITS VERY POOR STRAIGHT LINE STABILITY. VEHICLE WANDERS WITHIN THE LANE AND REQUIRES EXCESSIVE STEERING WHEEL CORRECTION TO MAINTAIN STRAIGHT DIRECTION. VEHICLE 500 MILES ON IT (350 DRIVEN BY OWNER) BUT IS NOW SITTING IN DRIVEWAY FOR FEAR OF PERSONAL SAFETY IF EMERGENCY MANEUVER IS NECESSARY ON THE HIGHWAY. *TR

3/25/2012

TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 11V562000 (SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES) AND HAD THE VEHICLE REPAIRED BY AN AUTHORIZED DEALER. AFTER THE REPAIRS, THE VEHICLE WOULD EXHIBIT AN ABNORMAL CLICKING NOISE WHEN APPLYING THE BRAKES. THE DEALER WAS NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIR TO THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,464 AND THE CURRENT MILEAGE WAS 1,500.

12/27/2011

ON MAY 2, 2014, ATTEMPTED TO MOVE THE SUBJECT VEHICLE FROM THE GARAGE AND THE CAR WOULD NOT MOVE FORWARD OR REVERSE, AS THE BRAKES WHERE TOTALLY LOCKED. THE CAR WAS MOVED TO LEE SUBARU, FORT WALTON BEACH, FL BY CAR TRANSPORT, WHERE I WAS TOLD THE PARKING BRAKE MODULE WAS DEFECTIVE DUE TO DAMAGE AND WAS NOT COVERED BY WARRANTY. IN MAY 2012, I WAS FORCED TO DRIVE OVER A TIRE TREAD IN ORDER TO AVOID AN ACCIDENT AT 70 MPH. THE TREAD BOUNCED OFF THE UNDER CARRIAGE OF THE CAR. THE BRAKES WORKED FOR 24 MONTHS AFTER THIS INCIDENT WITHOUT PROBLEM UNTIL MAY 2, 2014. THERE HAD BEEN HEAVY RAIN IN THE AREA AT THIS TIME (APRIL 29-30, 2014) AND POSSIBLY WATER HAD ENTERED THE MODULE CAUSING THE PROBLEM. I CONSIDER THIS A PROBLEM DUE TO SUBARU LOCATING A DELICATE ELECTRONIC COMPONENT CONTROLLING BRAKE FUNCTION IN A LOCATION SUBJECT TO ALL NORMAL ROAD HAZARDS, ROCKS, ICE, SNOW, RAIN, DEBRIS, ETC., ESPECIALLY SO DESPITE MARKETING IMAGES OF A "RUGGED OUTDOORS OFF ROAD AUTO" CROSS COUNTRY IN AUSTRALIA, DRIVING OVER RIVERBED ROCKS AND GRAVEL, SNOW, ICE, ETC. THIS COMPONENT SHOULD BE LOCATED WITHIN THE AUTO ENVELOPE, UNDER THE SEAT NOT EXPOSED UNDER THE AUTO, PROTECTED BY A PIECE OF "DOLLAR STORE" PLASTIC. I HAVE BEEN INFORMED BY THE LEE SUBARU SERVICE MANAGER THAT THIS MODULE AFFECTS ONLY THE PARKING/EMERGENCY BRAKE. I CANNOT VERIFY THIS CLAIM WITHOUT A DETAILED SCHEMATIC. NEVER THE LESS, I HAVE RESERVATIONS CONCERNING THE BRAKES BEING APPLIED WITH NO DRIVER INPUT WITH A POTENTIALLY DISASTROUS EFFECT.

5/15/2014

VEHICLE STOPPED CRUISE CONTROL & FLASHED BRAKES & NO TRACTION CONTROL UNEXPECTEDLY. CAME CLOSE TO A WRECK SHUTTING THE VEHICLE DOWN ON THE SIDE OF THE ROAD HITTING VARIOUS TIRE RECAPS & DEBRIS ON THE SIDE. OF THE ROAD. NOT TOLD THAT THIS IS A REGULAR OCCURRENCE WITH THIS VEHICLE. *TR

7/13/2012

MY CAR OFTEN GETS STUCK WITH THE PARKING BRAKE ON AND I CANNOT MOVE THE CAR FORWARD OR BACKWARD. MOST TIMES I HAVE A CARLOAD OF GROCERIES AND NEED TO GET THEM TO THE FREEZER OR REFRIGERATOR. COMPUTER ENGINE ANALYSIS...... ABS C0054 BRAKE SWITCH ON MALFUNCTION C0057 ECM CONTROL...... EPB C0252 MOTOR MALFUNCTION DETAIL CODE 50A0 ..... C0234 VDC FAILURE DETAIL CODE C111..... C0242 POWER SUPPLY VOLTAGE FAILURE DETAIL CODE. I HAVE REPLACED BRAKES, REPLACED TIRES, CHECKED FLUID, CHECKED FUSES, ETC.

12/12/2019

WE OWNED THE CAR ONLY 2 DAYS AND WAS OUT FOR OUR FIRST DRIVE OWNING OUR FIRST BRAND NEW CAR. THINGS SEEMED ALL GOOD UNTIL WE STOPPED AT A BANK AND I PUT MY LEFT FOOT ON THE FOOT REST AND PRESSED MY BACK INTO THE SEAT TO RELEASE THE TENSION IN MY PANTS SO I COULD PULL OUT MY WALLET WHEN ALL THE SUDDEN CATCHING ME BY TOTAL SURPRISE THE SEAT GAVE WAY. A SHOCK WENT UP AND DOWN MY SPINE AS I GOT OUT OF THE CAR IN AWE OF WHAT JUST HAPPENED AN THE CONDITION I WAS IN I HAD TO SIT IN THE PASSENGER SEAT TO SEE IF IT WAS JUST A FLUKE OR IS THIS A REAL PROBLEM AND I JUST GOT THE WORST OF IT. WITH A LITTLE PRESSURE LEANING BACK IN THE SEAT FOR A FEW MOMENTS AND SNAP ALL THESE SEATS CAN BE BROKEN. I WAS DOING GREAT AND NOW EVERYDAY I HAVE NERVE PROBLEMS AND BACK ISSUES I HAVE NEVER EXPERIENCED IN MY LIFE. I AM HEIGHT WEIGHT PROPORTIONAL AND ACTUALLY A LITTLE ON THE THIN SIDE. THE DEALERSHIP AND SUBARU OF AMERICA SWORE THIS NEVER HAPPENED BEFORE. GOOGLE AND YOUTUBE "SUBARU OUTBACK LUMBAR SUPPORT BROKE" I FOUND PROBLEMS GOING BACK TO 2008!! I ASKED THEM TO BUY THE CAR BACK BUT THEY "BENT THE CLIP A LITTLE EXTRA" AS A FIX AND INSISTED I TAKE IT HOME. IT BROKE AGAIN WHILE JUST DRIVING 40MPH DOWN THE ROAD NORMALLY SO I CONVINCED THEM BY TALKING TO THE OWNER TO GIVE ME A TRADE UP TO THE ELECTRIC SEAT. LITTLE TO KNOW THE PASSENGER SEAT IS THE SAME SEAT AS IN THE BASIC MODEL. I OWN THE PREMIUM NOW AND I WILL DO A REPORT ON IT AS WELL AS I HAVE OWNED MANY FOREIGN CARS AND NOT ONE SEAT HAS EVER BROKE ON ME. TOYOTA SEAT HOLDS UP TO ANYTHING I PUT IT THROUGH AND I HAVE 300K MILES ON IT!!! SAME WITH MY HONDA CIVIC. BOTH BOUGHT USED... PLEASE MAKE THEM FIX THIS PROBLEM! I BEG YOU. I HOPE NO ONE ELSE EVER HAS TO DEAL WITH THE PAINS I HAVE HAD FROM THIS ALONG WITH STRESS EXPLAINING THE SITUATION TO THE DEALER AND DUE TO SUCH A SIMPLE LITTLE CLIP AND STUPIDITY. *TR

4/26/2013

COLD RAINY MORNING, I STARTED THE CAR FOR THE FIRST TIME WITH NO ONE IN THE PASSENGER SEAT. THE AIRBAG LIGHT CAME ON AND STAYED ON, THE PASSENGER SEATBELT LIGHT IS ON AND CAR IS DINGING LIKE SOMEONE IN THE PASSENGER SEAT IS NOT WEARING A SEAT BELT. DOES NOT TURN OFF WHEN SEAT BELT IS CLIPPED. I TAKE IT TO THE DEALERSHIP AND THEY SAY IT'S A BAD ELECTROSTATIC CAPACITANCE SENSOR ODS. THE 'PART' AKA REPLACING THE WHOLE SEAT IS $900. SAME YEAR OF SUBARU THAT THEY RECALLED THIS PART IN THE IMPREZA. NHTSA RECALL NO. : 15V-419

12/23/2017

2012 SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO A HIGH PITCH SQUEAL IN VEHICLE WHILE DRIVING ABOUT 20 MPH. *SMD THE CONSUMER STATED THE NOISE ONLY OCCURRED WHEN THE TEMPERATURE DROPPED INTO THE 40'S AND LOWER. SUBARU OF AMERICA DECLARED THE NOISE AS NORMAL WITHOUT EVEN EXAMINING THE VEHICLE. THE DEALER, HOWEVER, DID HEAR THE NOISE, BUT IT WAS DIFFICULT TO PINPOINT THE LOCATION. THE CONSUMER BELIEVED THE PROBLEM WAS THE AUTOMATIC TRANSMISSION OR THE DRIVE MECHANISM.

5/14/2013

MY DAUGHTER WAS DRIVING THIS VEHICLE ON HIGHWAY AND THE CAR STARTED SHAKING AND STALLED. THANK GOD THE CARS AROUND HER AVOIDED HITTING HER. SHE COULD HAVE EASILY BEEN KILLED. WE TOOK IT TO DEALERSHIP AND THEY SAID THE TRANSMISSION FAILED. THIS CAR ONLY HAS 117 THOUSAND MILES ON IT. I HAVE LOOKED AND IT SEEMS LIKE THERE HAVE BEEN A LOT OF TRANSMISSION FAILURES WITH THIS VEHICLE. BECAUSE OF THIS THEY OFFERED AN EXTENDED WARRANTY UP TO 100000 MILES BUT NOTHING OVER THIS.AND NO RECALL.THEY SHOULD BE FORCED TO DO A RECALL. THIS TYPE OF TRANSMISSION FAILURE IS VERY DANGEROUS ESPECIALLY WHEN DRIVING ON THE HIGH WAY. IT IS ALSO VERY EXPENSIVE TO FIX WE ARE BEING TOLD IT WILL COST 10000 DOLLARS WHICH WE CAN NOT DO. WE ARE NOT COVERED UNDER THE EXTENDED WARRANTY BECAUSE IT IS OVER 100000 MILES.

7/17/2019

TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT HEARD A LOUD ABNORMAL NOISE AND THE SUNROOF SHATTERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.

9/23/2014

TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 60 MPH, THE SUN ROOF EXPLODED AND CAUSED THE GLASS TO FRACTURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

5/18/2016

TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT STATED THAT THE VEHICLE STALLED WHEN COMING TO A STOP WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000. THE VIN WAS NOT AVAILABLE.

11/17/2015

TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 45 MPH AND REDUCING THE SPEED TO 20 MPH, THE VEHICLE STALLED AND SHUT OFF. THE VEHICLE WAS TAKEN TO SUBARU OF GLENDALE (1308 S. BRAND BLVD, GLENDALE, CA) WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 162,000.

12/13/2019

WHEN DRIVING ON THE HIGHWAY THE VEHICLE EXHIBITS VERY POOR STRAIGHT LINE STABILITY. VEHICLE WANDERS WITHIN THE LANE AND REQUIRES EXCESSIVE STEERING WHEEL CORRECTION TO MAINTAIN STRAIGHT DIRECTION. VEHICLE 500 MILES ON IT (350 DRIVEN BY OWNER) BUT IS NOW SITTING IN DRIVEWAY FOR FEAR OF PERSONAL SAFETY IF EMERGENCY MANEUVER IS NECESSARY ON THE HIGHWAY. *TR

3/25/2012

2012 SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO A HIGH PITCH SQUEAL IN VEHICLE WHILE DRIVING ABOUT 20 MPH. *SMD THE CONSUMER STATED THE NOISE ONLY OCCURRED WHEN THE TEMPERATURE DROPPED INTO THE 40'S AND LOWER. SUBARU OF AMERICA DECLARED THE NOISE AS NORMAL WITHOUT EVEN EXAMINING THE VEHICLE. THE DEALER, HOWEVER, DID HEAR THE NOISE, BUT IT WAS DIFFICULT TO PINPOINT THE LOCATION. THE CONSUMER BELIEVED THE PROBLEM WAS THE AUTOMATIC TRANSMISSION OR THE DRIVE MECHANISM.

5/14/2013

SINCE I BOUGHT THIS CAR, WHILE DRIVING FOR 15-60 MINUTES WITH THE WINDOWS ROLLED UP AND DEPENDING ON CONDITIONS, MYSELF AND/OR ANOTHER PASSENGER WILL BEGIN TO FEEL VERY LIGHT HEADED, IRRITATED EYES, HARD TO FOCUS, AND NEARLY PASS OUT. IT'S A FORCED SITUATION LIKE BEING PUT IN A CHOKE HOLD OR SUFFOCATED GENTLY NOT JUST FEELING RELAXED OR COMFY. THE EFFECTS LAST FOR SOME TIME DEPENDING ON EXPOSURE TOO. WE COULD BE LIVELY WITH GOOD ENERGY, BUT USING THE CAR AS SAID WILL KILL IT. IT ALSO OCCURS FASTER THE MORE YOU BREATHE. THE ONLY CURE IS FRESH AIR. I THOUGHT IT WAS THE HVAC SYSTEM FIRST, BUT THE FAN SPEED DOESN'T SEEM TO AFFECT IT SO I'D GUESS IT'S SOMETHING ELSE. MY BEST GUESS IS IT HAS SOMETHING TO DO WITH THE REAR TAIL GATE SEAL NOT SEALING RIGHT SUCKING IN EXHAUST. THE REASON WE CAN'T READILY IDENTIFY A SMELL IS PROBABLY BECAUSE IT'S A PZEV SYSTEM, AND IT REALLY DOESN'T HAVE A TYPICAL EXHAUST ODOR. SUBARU REFUSED TO HELP AND SAID "IT SMELLS FINE". AFTER A MONTH OF TRYING THEY FINALLY AGREED TO DO A RIDE ALONG FOR JUST 30 MINUTES. AFTER COMPLETION ONE SAID "I DON'T FEEL ANYMORE TIRED THAN USUAL" AND THE OTHER AGREED. THEY ALSO TOLD ME AT ONE POINT AUTO NATION'S SUBARU REGIONAL REP SAID "YOU CAN PUT YOUR MOUTH ON THE TAIL PIPE AND SUCK ON IT AND YOU'LL BE FINE"... IN THE END I JUST TRADED IT IN FOR A 2013 OUTBACK BUT SOMEONE ELSE WILL OWN THIS CAR SOON. THIS CAR NEEDS A REAL INSPECTION BEFORE SOMEONE ACTUALLY DIES FROM IT. I'M LUCKY ENOUGH TO HAVE SURVIVED BECAUSE PROLONGED USE OVER A FEW WEEKS MAKES THE EFFECTS WORSE BUT IF DRIVEN SOMEONE WHO ISN'T VERY ALERT PROBABLY WILL FALL ASLEEP AND CRASH. I ALMOST DID A FEW TIMES AND WHY I SPENT THIS SUMMER WITHOUT AC EXCEPT IN MY TESTS, ALL BAD. AGAIN, I'M NOT THE ONLY PERSON TO HAVE EXPERIENCED THIS, OTHER PASSENGERS HAVE TOO. MY NEW OUTBACK DOESN'T HAVE THIS ISSUE EITHER. PLEASE KEEP ME UPDATED. *TR

8/25/2013

SINCE I BOUGHT THIS CAR, WHILE DRIVING FOR 15-60 MINUTES WITH THE WINDOWS ROLLED UP AND DEPENDING ON CONDITIONS, MYSELF AND/OR ANOTHER PASSENGER WILL BEGIN TO FEEL VERY LIGHT HEADED, IRRITATED EYES, HARD TO FOCUS, AND NEARLY PASS OUT. IT'S A FORCED SITUATION LIKE BEING PUT IN A CHOKE HOLD OR SUFFOCATED GENTLY NOT JUST FEELING RELAXED OR COMFY. THE EFFECTS LAST FOR SOME TIME DEPENDING ON EXPOSURE TOO. WE COULD BE LIVELY WITH GOOD ENERGY, BUT USING THE CAR AS SAID WILL KILL IT. IT ALSO OCCURS FASTER THE MORE YOU BREATHE. THE ONLY CURE IS FRESH AIR. I THOUGHT IT WAS THE HVAC SYSTEM FIRST, BUT THE FAN SPEED DOESN'T SEEM TO AFFECT IT SO I'D GUESS IT'S SOMETHING ELSE. MY BEST GUESS IS IT HAS SOMETHING TO DO WITH THE REAR TAIL GATE SEAL NOT SEALING RIGHT SUCKING IN EXHAUST. THE REASON WE CAN'T READILY IDENTIFY A SMELL IS PROBABLY BECAUSE IT'S A PZEV SYSTEM, AND IT REALLY DOESN'T HAVE A TYPICAL EXHAUST ODOR. SUBARU REFUSED TO HELP AND SAID "IT SMELLS FINE". AFTER A MONTH OF TRYING THEY FINALLY AGREED TO DO A RIDE ALONG FOR JUST 30 MINUTES. AFTER COMPLETION ONE SAID "I DON'T FEEL ANYMORE TIRED THAN USUAL" AND THE OTHER AGREED. THEY ALSO TOLD ME AT ONE POINT AUTO NATION'S SUBARU REGIONAL REP SAID "YOU CAN PUT YOUR MOUTH ON THE TAIL PIPE AND SUCK ON IT AND YOU'LL BE FINE"... IN THE END I JUST TRADED IT IN FOR A 2013 OUTBACK BUT SOMEONE ELSE WILL OWN THIS CAR SOON. THIS CAR NEEDS A REAL INSPECTION BEFORE SOMEONE ACTUALLY DIES FROM IT. I'M LUCKY ENOUGH TO HAVE SURVIVED BECAUSE PROLONGED USE OVER A FEW WEEKS MAKES THE EFFECTS WORSE BUT IF DRIVEN SOMEONE WHO ISN'T VERY ALERT PROBABLY WILL FALL ASLEEP AND CRASH. I ALMOST DID A FEW TIMES AND WHY I SPENT THIS SUMMER WITHOUT AC EXCEPT IN MY TESTS, ALL BAD. AGAIN, I'M NOT THE ONLY PERSON TO HAVE EXPERIENCED THIS, OTHER PASSENGERS HAVE TOO. MY NEW OUTBACK DOESN'T HAVE THIS ISSUE EITHER. PLEASE KEEP ME UPDATED. *TR

8/25/2013

TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT STATED THAT THE CRUISE CONTROL SWITCH MALFUNCTIONED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10 AND THE CURRENT MILEAGE WAS 21,000. UPDATED 10/7/14*CN THE CONSUMER STATED WHEN THE CRUISE CONTROL IS SET AND THE VEHICLE IS TRAVELING FASTER THAN THE SET POINT, UPON SELECTING RESUME THE VEHICLE WILL RESET TO THE CURRENT SPEED. THE DRIVER EXPECTED THE VEHICLE TO DECELERATE TO THE ORIGINALLY SET SPEED. UPDATED 3/25/2015 *JS

7/18/2014

MY 2012 SUBURU OUTBACK WAS STOPPED AT A GAS STATION IN NEUTRAL AND I GOT OUT OF THE CAR. MY WIFE TURNED THE ENGINE OFF AND THE CAR STARTED TO ROLL BACKWARD. I COULD NOT GET BACK INTO THE CAR IN TIME AND MY WIFE COULD NOT PULL THE EMERGENCY BRAKE BECAUSE SUBARU DID NOT PUT AN EMERGENCY BRAKE INTO THAT MODEL THAT YEAR. THEY HAVE SINCE CORRECTED THAT DESIGN FLAW. THE CAR ROLLED BACKWARD ACROSS A ROAD AND ONTO A CONCRETE ISLAND AND OVER A ROCK WHICH DAMAGED THE EXHAUST SYSTEM. THIS ACCIDENT COULD HAVE BEEN MUCH WORSE AND NOT HAVING AN EMERGENCY BRAKE TROUBLES ME. I THINK THE VERY LEAST SUBARU SHOULD DO WOULD BE TO REPAIR THE DAMAGE DONE BY NOT HAVING AN EMERGENCY BRAKE IN THE CAR.

11/28/2017

COLD RAINY MORNING, I STARTED THE CAR FOR THE FIRST TIME WITH NO ONE IN THE PASSENGER SEAT. THE AIRBAG LIGHT CAME ON AND STAYED ON, THE PASSENGER SEATBELT LIGHT IS ON AND CAR IS DINGING LIKE SOMEONE IN THE PASSENGER SEAT IS NOT WEARING A SEAT BELT. DOES NOT TURN OFF WHEN SEAT BELT IS CLIPPED. I TAKE IT TO THE DEALERSHIP AND THEY SAY IT'S A BAD ELECTROSTATIC CAPACITANCE SENSOR ODS. THE 'PART' AKA REPLACING THE WHOLE SEAT IS $900. SAME YEAR OF SUBARU THAT THEY RECALLED THIS PART IN THE IMPREZA. NHTSA RECALL NO. : 15V-419

12/23/2017

TL* THE CONTACT WAS DRIVING A 2012 SUBARU OUTBACK COMPANY VEHICLE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HESITATED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED THAT ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO FITZGERALD SUBARU (11407 ROCKVILLE PIKE, ROCKVILLE, MD 20852, (301) 230-9000) WHERE IT WAS DIAGNOSED THAT THE DRIVER AND PASSENGER SIDE KNOCK SENSORS AND THE PASSENGER SIDE BRAKE LIGHT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION BODY AND HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AGAIN, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 73,763.

5/24/2018

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V009000 (AIR BAGS) AND 18V626000 (PARKING BRAKE). THE CONTACT CALLED CARBONE SUBARU OF TROY AT 518-312-4300 (LOCATED AT 800 HOOSICK RD, TROY, NY 12180) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR 18V626000 (PARKING BRAKE) AND PARTS DISTRIBUTION DISCONNECT FOR 19V009000 (AIR BAGS).

3/19/2019

WHEN I BE DRIVING, AND APPROACHING AN INTERSECTION, OR A STOP. MY CAR STALLS OUT. THIS HAPPENS MORE OFTEN, WHEN A DO A QUICK STOP. I BEGAN,NOTICING THIS CONDITION ABOUT A FEW MONTHS AGO,,APPROXIMATELY JANUARY 2020. *TR

5/8/2020

TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT STATED THAT THE BULBS IN THE HEADLAMPS NEEDED TO BE REPLACED QUITE FREQUENTLY. THE VEHICLE WAS TAKEN TO MILLER SUBARU (1592 NJ-38, LUMBERTON, NJ 08048) HOWEVER, THE CONTACT WAS UNSURE IF A DIAGNOSTIC TEST WAS PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 175,000.

5/28/2020

TL* THE CONTACT OWNS 2012 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK THE VEHICLE, THE FRONT DRIVESHAFT DETACHED FROM THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

5/28/2020