2024 Subaru Legacy Owner Complaints

Apparently the wiring is made of soy based product causing mice to chew it. The power steering was compromise along with many electrical components , luckily I was not on the road when this happened the thought that I would be on the road frightens me. When I went to the dealer, Subaru of Newton NJ, they said it wasn't their fault and they are charging my insurance for repairs. Subaru is causing potential fatal accidents by not addressing this issue, they are aware of the problem and willing to do nothing. My car has been in the shop since December 2023 please help. Thank you.

3/8/2024

Infotainment system of car mutes iPhone telephone to person on other end of phone causing driver to need to pick up phone or interact with screen taking eyes off road. I reported to Subaru of America and was told this is happening in almost every 2024 Subaru. They paid for and provided headphones which causes me to need to use telephone navigation instead of built in to car CarPlay navigation. Subaru of America and Liberty Auto City Subaru of Libertyville IL refuse to service vehicle or fix car. Subaru of America Britt Senior Customer Advocate Specialist | 1-800-782-2783 | Dial Option 1 | Direct Ext 119143 Subaru of America, Inc. | One Subaru Drive | Camden, NJ 08103 tells me they will have a software fix in Fall of 2024. This is totally unacceptable and very dangerous safety issue.

5/19/2024

Apparently the wiring is made of soy based product causing mice to chew it. The power steering was compromise along with many electrical components , luckily I was not on the road when this happened the thought that I would be on the road frightens me. When I went to the dealer, Subaru of Newton NJ, they said it wasn't their fault and they are charging my insurance for repairs. Subaru is causing potential fatal accidents by not addressing this issue, they are aware of the problem and willing to do nothing. My car has been in the shop since December 2023 please help. Thank you.

3/8/2024

Infotainment system of car mutes iPhone telephone to person on other end of phone causing driver to need to pick up phone or interact with screen taking eyes off road. I reported to Subaru of America and was told this is happening in almost every 2024 Subaru. They paid for and provided headphones which causes me to need to use telephone navigation instead of built in to car CarPlay navigation. Subaru of America and Liberty Auto City Subaru of Libertyville IL refuse to service vehicle or fix car. Subaru of America Britt Senior Customer Advocate Specialist | 1-800-782-2783 | Dial Option 1 | Direct Ext 119143 Subaru of America, Inc. | One Subaru Drive | Camden, NJ 08103 tells me they will have a software fix in Fall of 2024. This is totally unacceptable and very dangerous safety issue.

5/19/2024

Highway travel , approximately 70 mph , small object struck windshield and cracked it . Cracked far too easily . Less than 3000 miles on vehicle.

2/5/2024

Front Windshield cracks easily. Vehicle is only 7 months old and the front windshield has been cracked four separate times due to small rock impact. I just had the windshield replaced with a new Subaru OEM front windshield and three days later it was hit by a small pebble and cracked again.

5/26/2024

Warning light on infotainment screen for Eyesight and Transmission Oil issues. Warning from MySubaru System via website. Warning on Infotainment screen while using CarPlay "There was a problem loading this content." Contacted Subaru of America Britt Senior Customer Service Advocate telling them dealer is not making appointment to fix car and no response. Car is clearly having electrical issues. On previous trip to dealerships service was told some cars seem to have issue near train lines and have sporadic electronic issues. Car has had hazard lights flash upon start up on several times. Subaru of America is not taking this seriously. In my honest opinion someone is going to be seriously hurt or killed because of SOA refusal to fix this issue with 2024 Legacy.

10/11/2024

Multiple instances of the vehicle emergency collision avoidance system responding to a parked car or a car stopped in a left turn lane (i.e. waiting at a light). 5X+ The car audio alarm goes off, and the vehicle abruptly brakes while moving in traffic. Essentially the avoidance collision system detects parked vehicles (always in other lanes) as troublesome instances. this has occurred on winding residential streets, and slightly curved highway intersection 1X.

9/17/2025

Warning light on infotainment screen for Eyesight and Transmission Oil issues. Warning from MySubaru System via website. Warning on Infotainment screen while using CarPlay "There was a problem loading this content." Contacted Subaru of America Britt Senior Customer Service Advocate telling them dealer is not making appointment to fix car and no response. Car is clearly having electrical issues. On previous trip to dealerships service was told some cars seem to have issue near train lines and have sporadic electronic issues. Car has had hazard lights flash upon start up on several times. Subaru of America is not taking this seriously. In my honest opinion someone is going to be seriously hurt or killed because of SOA refusal to fix this issue with 2024 Legacy.

10/11/2024

Multiple instances of the vehicle emergency collision avoidance system responding to a parked car or a car stopped in a left turn lane (i.e. waiting at a light). 5X+ The car audio alarm goes off, and the vehicle abruptly brakes while moving in traffic. Essentially the avoidance collision system detects parked vehicles (always in other lanes) as troublesome instances. this has occurred on winding residential streets, and slightly curved highway intersection 1X.

9/17/2025

When my wife (who weighs under 99 pounds) is seated in the front passenger seat the indicator light for the passenger airbags does not always show that the airbags are on. When I sit in the front passenger seat the indicator light always shows that the airbags are on. The car was taken to the selling dealer (Pinebelt Subaru, Lakewood, NJ) who stated that the weight sensor for the front passenger seat was calibrated properly and they could not adjust it for my wife's weight. Since this also happens with my 2024 Subaru Legacy and also occurred with my friend's 2023 Subaru Outback, i believe that Subaru has a problem with lightweight passengers on all of it's vehicles. We are concerned that should we get into an accident and the airbag is not on due to my wife's light weight serious injury or death may occur.

11/26/2024

Passenger Airbag does not turn on when someone who weighs 100 pounds or less occupies the front passenger seat. This issue also occurs on my 2024 Subaru Crosstrek Vin # [XXX] . IT also occurred on the loaner car the dealer gave me which was a 2025 Subaru Crosstrek. I asked two Subaru dealers, Pinebelt in Lakewood, NJ and Lester Glenn in Toms River, NJ to fix the problem; but they stated that they could not adjust the passenger airbag sensor. I told Subaru of America about the problem and they have not responded or tried to address the issue. This is a serious issue that should be addressed by the NHTSA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

7/17/2025

Frequently, while driving in the dark, oncoming traffic flashes their bright lights at me because they believe my brights are on. I flash them back to show them they are not on. I informed my local Subaru dealership on two separate occasions about the problem, and both times I was told there is nothing that can be done, that the lights are not adjustable and the bulbs are not too bright from the factory. I continue to have issues every time I drive the vehicle, most of my driving is in the dark. This morning, another driver behaved in a manner that made me fear for my safety. I was following a line of cars, and the vehicle in front of me pulled over to the side of the road and then pulled back on the road directly behind me. The driver continually flashed his brights at me, I'm guessing they were irritated because they believed my brights were on when I was following them. This continued for about 5 minutes. I almost called 911 because I feared for my safety and the mental stability of the driver behind me. Eventually the driver turned off the roadway and took another route than I was taking and the situation ended. I now fear for the safety of myself and other drivers, because my lights are too bright and the Subaru dealership will do nothing to remedy the safety issue. The contact stated that the vehicle was serviced at the local Subaru dealership on 12/19/2023. The dealership claimed they were able to adjust the headlights and that they are properly adjusted to specs. However, there is not a noticeable difference, nor does any other vehicles on the road.

12/16/2023

Apparently the wiring is made of soy based product causing mice to chew it. The power steering was compromise along with many electrical components , luckily I was not on the road when this happened the thought that I would be on the road frightens me. When I went to the dealer, Subaru of Newton NJ, they said it wasn't their fault and they are charging my insurance for repairs. Subaru is causing potential fatal accidents by not addressing this issue, they are aware of the problem and willing to do nothing. My car has been in the shop since December 2023 please help. Thank you.

3/8/2024

See attached document for complaint.

2/20/2025

See attached document for complaint.

2/20/2025