2015 Subaru Legacy Owner Complaints

DRIVING ON FREEWAY WITH CRUISE SET AT 72MPH, REACHED DOWN TO THE CENTER COUNCIL TO GRAB AN ITEM, AND PULLED UP ON THE ELECTRONIC PARKING BRAKE BUTTON. THE BUTTON IS LOCATED TOO CLOSE TO REACHABLE PLACES. THE CAR CAME TO A SCRATCHING HALT, LUCKY THE VEHICLES BEHIND ME WERE ABLE TO SWERVE OUT OF THE WAY IN TIME. *TR

12/22/2014

I HAVE A 2015 SUBARU LEGACY AND THE SRVD (BLIND SPOT & REAR BACKUP DETECTION) SYSTEM KEEPS MALFUNCTIONING. HAPPENS WHEN THE VEHICLE IS STARTED AND DOES NOT GO AWAY WHEN DRIVING. TOOK THE CAR TO THE SUBARU DEALER AND THEY COULD NOT SOLVE THE ISSUE. THIS IS A DESIGNED SAFETY SYSTEM AND NOT WORKING IT BECOMES AS SAFETY ISSUE. *TR

1/29/2015

CRACK IN WINDSHIELD APPEARED WITHOUT KNOWN CAUSE. IN SEARCHING THE INTERNET FOR SIMILAR INCIDENTS THERE ARE A NUMBER OF NEW SUBARU LEGACY OWNERS WHO HAVE THIS SAME EXPERIENCE. THE GLASS IS ON BACKORDER SO REPAIRS MAY BE SEVERAL WEEKS OUT. SOME OF THE OWNERS HAVE REPORTED MORE THAN ONE CRACKED WINDSHIELD ON THE SAME NEW VEHICLE.

5/14/2015

SUDDEN LOUD CRACKING SOUND WHILE TRAVELING ON INTERSTATE. NOW THERE IS A 3 FOOT WINDING CRACK ACROSS THE WINDSHIELD. NO EVIDENCE OF ANYTHING STRIKING THE GLASS. REPLACEMENT NOT AVAILABLE FOR 6 WEEKS. DEALER ADVISES 500 WINDSHIELDS ON BACKORDER FOR 2015 LEGACY.

6/2/2015

I THINK THERE IS A POTENTIAL RECALL PROBLEM WITH EYESIGHT-EQUIPPED 2015 LEGACY MODELS. I TOOK MY CAR IN SEVERAL WEEKS AGO BECAUSE ONE DAY ALL OF THE HAZARD LIGHTS CAME ON, INCLUDING THE ABS LIGHT AND THE BRAKE LIGHT (FLASHING RED) ON THE SPEEDOMETER GAUGE, THE EYESIGHT AND THE ANTI-SKID LIGHT ON THE CENTER CONSOLE, AND THE CHECK ENGINE LIGHT, THE ADAPTIVE CRUISE CONTROL LIGHT, AND THE LANE DEPARTURE LIGHT ON THE TACHOMETER. I STOPPED DRIVING IT FOR TWO DAYS WHILE I WAITED FOR MY SERVICE APPOINTMENT DAY TO ARRIVE. THE LIGHTS DID NOT COME BACK ON WHEN I DROVE IT TO THE DEALER. THE SERVICE DEPARTMENT KEPT MY CAR FOR A DAY AND SAID THAT THE LIGHTS MUST HAVE COME ON AS AN "ATTENTION GETTING DEVICE" TO ALERT ME THAT THE CAR WAS ABOUT A QUART LOW ON OIL (EVEN THOUGH IT WAS NOT QUITE YET TIME FOR MY 6 MONTH/6,000 MILE OIL CHANGE). AFTER GETTING THE RECOMMENDED OIL CHANGE, I DROVE THE CAR WITHOUT ANY PROBLEMS FOR SEVERAL WEEKS. THIS PAST WEEKEND, THE PROBLEM OCCURRED AGAIN. ALL OF THE LIGHTS MENTIONED ABOVE CAME ON AND STAYED ON WHEN I STARTED IT AND PULLED OUT OF MY GARAGE. BASED ON MY LAST EXPERIENCE, I DROVE THE CAR ANYWAY. LATER IN THE DAY, WHEN I TURNED THE CAR ON AGAIN, ALL OF THE LIGHTS ONCE AGAIN CAME ON AND STAYED ON, EXCEPT THAT THIS TIME THE BRAKE AND THE ABS LIGHTS WERE NOT ILLUMINATED. THE CAR CAN BE DRIVEN, BUT CRUISE CONTROL AND ASSOCIATED FEATURES (LANE DEPARTURE, ETC.) DO NOT WORK WHEN THESE LIGHTS ARE ON. AFTER DRIVING THE CAR WITH THESE LIGHTS ON ALL DAY SATURDAY (INCLUDING SEVERAL COMPLETE SHUTDOWNS FOLLOWED BY RESTARTS AN HOUR OR TWO LATER), THE PROBLEM DISAPPEARED THE NEXT DAY, JUST AS IT DID LAST MONTH. I TOOK PICTURES OF MY DASH BOTH TIMES WHEN THE LIGHTS CAME ON THIS PAST WEEKEND. I CAN SUPPLY THEM ON REQUEST. IT HAS ONLY BEEN A FEW WEEKS AND 1000 MILES OR SO SINCE MY LAST OIL CHANGE, SO I THINK WE CAN RULE OUT THAT EXPLANATION.

5/11/2015

JUST PURCHASED THIS CAR (2015 SUBARU LEGACY PREMIUM) A MONTH AGO. AM GETTING WATER INTO THE ENGINE COMPARTMENT FROM MERELY CAR WASHING AND I ASSUME FROM RAIN AS WELL. THIS IS DUE FROM THE LACK OF PROPER WEATHER STRIPPING ON BOTH THE RIGHT AND LEFT SIDE OF THE HOOD. MY DEALERSHIP HAS BEEN ADVISED AND I AM AWAITING TO HEAR IF ANY RESOLUTION. THE FOLLOWING WAS LISTED ON A WEBSITE FROM ANOTHER CURRENT OWNER: 2015 LEGACY - WATER / SNOW ENTERING TOP OF ENGINE BAY & BURNING SMELL HI FELLOW 2015 LEGACY OWNERS. HAS ANYONE ELSE DISCOVERED THIS DESIGN / SAFETY / MECHANICAL DEFECT YET? I LIVE IN THE NORTHEAST USA; OWNED MY 2015 LEGACY FOR ABOUT 3 MONTHS, AND HAVE BEEN SMELLING THE ENGINE BURNING SINCE I PURCHASED. AT FIRST, THE DEALER SAID THE SMELL WAS CAUSED BY THE RUSTPROOFING SPRAYED ON THE EXHAUST, HOWEVER DURING A SNOW STORM I DISCOVERED SNOW & WATER ENTERING THE TOP OF MY ENGINE BAY, DRENCHING / FLOODING OVER ELECTRICAL & MECHANICAL COMPONENTS AND CAUSING THE TOXIC BURNING SMELL FROM THE BURN OFF OF DEICING CHEMICALS / SALTS USED ON ROAD SURFACES ENTERING THE ENGINE BAY DUE TO A LACK OF WEATHER STRIPPING. MY DEALER INSPECTED MY CAR LAST WEEK AND CONFIRMED THE LACK OF INSTALLED WEATHER STRIPPING AND WATER ENTERING THE ENGINE BAY AS AN ISSUE. THEY CONFIRMED ALL 2015 LEGACYS ARE DESIGNED THIS WAY. THEY SUBMITTED A EQMR (ELECTRONIC QUALITY MONITORING REPORT) TO SUBARU OF AMERICA; NO RESPONSE YET. (THE DEALER SENDS THE EQMR TO SUBARU WHEN THEY ENCOUNTER AN ISSUE THAT THEY CANNOT FIX) I AM SHARING THIS VIDEO TO ALERT ALL 2015 LEGACY OWNERS TO THIS ISSUE. THIS IS A SERIOUS SAFETY & MECHANICAL DEFECT. CHECK YOUR ENGINES; CONDUCT YOUR OWN WATER/SNOW TESTS AND SHARE RESULTS. CONTACT SUBARU OF AMERICA, YOUR DEALER AND THE NATIONAL HIGHWAY TRAFFIC SAFETY

5/14/2015

UPON LOW SPEEDS TRANSMISSION HOWLS, HESITATION FOLLOWED BY FAST ACCELERATION. KEY INSERTION INTO IGNITION IS DIFFICULT AND ROUGH. *TR

2/2/2015

I WAS DRIVING TO WORK WHEN THE ENGINE LOW OIL LIGHT CAME ON. I CHECKED THE OIL IMMEDIATELY AND IT APPEARED TO BE DOWN ABOUT A QUART. I CONTACTED THE DEALERSHIP AND TOOK IT IN THE NEXT DAY. THEY CONFIRMED THE OIL WAS DOWN ABOUT A QUART AND STARTED AN ENGINE OIL STUDY. I AM TO TAKE THE CAR BACK TO THE DEALERSHIP IN 1200 TO HAVE THE OIL LEVEL CHECKED. THIS APPEARS TO BE A KNOWN PROBLEM WITH THE 2011 AND ABOVE SUBARUS. THIS ALL HAPPENED A MONTH OR SO AFTER I HAD ALREADY TAKEN THE CAR TO THE DEALERSHIP AFTER HAVING A BURNT OIL SMELL FROM OUTSIDE OF THE CAR. NOTHING WAS FOUND. *JS

2/7/2015

UPON LOW SPEEDS TRANSMISSION HOWLS, HESITATION FOLLOWED BY FAST ACCELERATION. KEY INSERTION INTO IGNITION IS DIFFICULT AND ROUGH. *TR

2/2/2015

MY 2015 SUBARU LEGACY HAS A VERY ABRUPT THROTTLE TIP-IN (THE MANNER IN WHICH POWER IS DELIVERED UPON DEPRESSING THE GAS PEDAL). PUSH THE THROTTLE A LITTLE AND NOTHING HAPPENS AND THEN A LITTLE MORE AND IT TAKES OFF LIKE A SHOT! NOT SAFE WHEN PULLING INTO TIGHT PARKING SPACES. I CALLED MY SUBARU DEALER AND I WAS TOLD IT IS CAUSED BY THE CVT TRANSMISSION DESIGN. SUBARU NEEDS TO REDUCE THE ABRUPTNESS OF THE THROTTLE TIP-IN FOR SAFE OPERATION. THIS IS UNSAFE AND SCARY IN TIGHT PARKING SITUATIONS.

6/8/2015

TL* THE CONTACT OWNS A 2015 SUBARU LEGACY. WHILE ATTEMPTING TO CROSS TWO LANES OF ONCOMING TRAFFIC AT AN UNKNOWN SPEED, THE VEHICLE HESITATED TO ACCELERATE AND THEN ACCELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 900.

2/2/2015

ELECTRONIC PARKING BRAKES WILL NOT RELEASE. EYE SIGHT SYSTEM ERROR LIGHT ON -- SAYS TO SEE DEALER. VEHICLE IS IN LOW CLEARANCE PARKING GARAGE - FLATBED TOW TRUCK CANNOT ENTER. BRAKES ARE STUCK ON. FRONT OF VEHICLE FACING GARAGE WALL, WHICH IS PARTIALLY OPEN (LOOKING THROUGH TO ANOTHER LEVEL). VEHICLE IS ON A SLIGHT DOWNWARD INCLINE FACING WALL. SEEMS LIKE ALL 4 BRAKES ARE LOCKED EVEN IN NEUTRAL. CAR STARTS FINE AND RUNS, CAN ENTER R N & D, BUT WILL NOT MOVE. NEW VEHICLE -- TOW TRUCK OPERATOR DOES NOT KNOW HOW TO RELEASE BRAKES FOR THIS MODEL YEAR, SINCE IT IS DIFFERENT FROM PREVIOUS YEAR. VEHICLE RECEIVED EYE SIGHT RECALL NOTIFICATION RECENTLY, BUT VEHICLE HAS NOT BEEN SERVICED YET. SUSPECT EYE SIGHT IS TO BLAME, AS IT HAS BEEN BEHAVING IN ERRATIC FASHION OVER THE LAST FEW MONTHS. (TURNS OFF IN EXTREMELY LIGHT RAIN, WHEN IT SHOULD NOT, STAYS OFF FOR A WHILE, THEN TURNS ON IN HEAVY RAIN)

8/11/2015

ALMOST EVERY TIME I FILL UP WITH GAS, WHEN THE GAS PUMP SHUTS OFF THERE IS A BACK SPLASH OF GAS OUT OF THE TANK. I WOULD SAY ANYWHERE FROM 1 TO 3 OUNCES OF GAS SPLASHES OUT. DEPENDS ON THE PRESSURE IT'S BEING FILLED AT. I TALKED TO MY DEALER ABOUT IT AND WAS TOLD THAT IS COMMON FOR SUBARU LEGACY'S. *TR

3/9/2015

AT 300 MILES, COMING OFF HIGHWAY, SLOWED DOWN TO 5 MPH AND WENT THRU TOLL BOOTH. I THEN STEPPED ON GAS, HAD HESITATION, NO RESPONSE THEN ACCELERATION. HAPPENED AGAIN ON 5/11/15 WHEN I HAD 900 MILES. CAME OFF HIGHWAY ON TO LOCAL STREETS. THIS TIME HAD 5-7 BIG HESITATIONS OVER 10 MINUTE PERIOD. VERY DANGEROUS BECAUSE I WAS MAKING A U-TURN AND CAR HESITATED THEN ACCELERATED AS I WAS MAKING U-TURN !! RETURNED CAR TO DEALER. DO NOT WANT TO DRIVE IT UNTIL FIXED.

5/13/2015

DRIVING ON FREEWAY WITH CRUISE SET AT 72MPH, REACHED DOWN TO THE CENTER COUNCIL TO GRAB AN ITEM, AND PULLED UP ON THE ELECTRONIC PARKING BRAKE BUTTON. THE BUTTON IS LOCATED TOO CLOSE TO REACHABLE PLACES. THE CAR CAME TO A SCRATCHING HALT, LUCKY THE VEHICLES BEHIND ME WERE ABLE TO SWERVE OUT OF THE WAY IN TIME. *TR

12/22/2014

ELECTRONIC PARKING BRAKES WILL NOT RELEASE. EYE SIGHT SYSTEM ERROR LIGHT ON -- SAYS TO SEE DEALER. VEHICLE IS IN LOW CLEARANCE PARKING GARAGE - FLATBED TOW TRUCK CANNOT ENTER. BRAKES ARE STUCK ON. FRONT OF VEHICLE FACING GARAGE WALL, WHICH IS PARTIALLY OPEN (LOOKING THROUGH TO ANOTHER LEVEL). VEHICLE IS ON A SLIGHT DOWNWARD INCLINE FACING WALL. SEEMS LIKE ALL 4 BRAKES ARE LOCKED EVEN IN NEUTRAL. CAR STARTS FINE AND RUNS, CAN ENTER R N & D, BUT WILL NOT MOVE. NEW VEHICLE -- TOW TRUCK OPERATOR DOES NOT KNOW HOW TO RELEASE BRAKES FOR THIS MODEL YEAR, SINCE IT IS DIFFERENT FROM PREVIOUS YEAR. VEHICLE RECEIVED EYE SIGHT RECALL NOTIFICATION RECENTLY, BUT VEHICLE HAS NOT BEEN SERVICED YET. SUSPECT EYE SIGHT IS TO BLAME, AS IT HAS BEEN BEHAVING IN ERRATIC FASHION OVER THE LAST FEW MONTHS. (TURNS OFF IN EXTREMELY LIGHT RAIN, WHEN IT SHOULD NOT, STAYS OFF FOR A WHILE, THEN TURNS ON IN HEAVY RAIN)

8/11/2015

SLOWLY PULLING INTO A PARKING SPOT, WHEN THE CAR ACCELERATED (UNINTENDED ACCELERATION) INTO A BRICK WALL. MY PASSENGER SUFFERED 3 BROKEN RIBS FROM THE SEAT BELT, AND I SUFFERED WHIPLASH, BRUISING FROM SEAT BELT, AND BRUISED KNEES. THE AIR BAGS DID NOT DEPLOY. SUBARU CORP DECIDED TO DO NOTHING, AND SUGGESTED THAT I TRADE IN THE CAR, WHICH I HAVE ONLY OWNED FOR A FEW WEEKS. DO THEY THEN SELL IT TO SOME UNSUSPECTING PERSON. PLEASE HELP. VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

11/30/2015

TAKATARECALL, ONDEC16,2015 DRIVING ON RT81&LITTLECITYRD,AT SIGNAL LIGHT.I HAD GREEN LIGHT AND WAS HIT FROM RIGHT SIDE BY ANYOTHER CAR WHICH RAN RED LIGHTHIT MY FRONT END OF CARSPUN ME AROUNDAND NOT ONE AIR BAG WENT OFF,DAMAGE WAS ALMOST11,000WHAT IS WRONG WITH SUBARUAIRBAGS

2/17/2016

GAS LID WOULD NOT RELEASE AFTER PULLING THE LEVER. THIS HAS HAPPENED MULITIPLE TIMES PRIOR WITHOUT ME REALIZING IT WAS A PROBLEM BECAUSE THE SECOND TIME I PULLED THE LEVER IT WOULD RELEASE - THIS LAST TIME IT WOULD NOT RELEASE EVEN AFTER MULTIPLE PULLS - I HAD TO PUSH THE GAS DOOR FORWARD WITH THE PALM OF MY HAND AND THEN PRY OPEN

7/15/2015

BOUGHT MY VEHICLE AND WAS DRIVING IT HOME, HAD THE DEFROST ON CAUSE THE WINDOW KEPT FOGGING UP WHEN I HEARD A CRACK AND THE WINDSHIELD CRACKED FROM THE BOTTOM UP WHERE THE DEFROSTER IS AND THEY WONT REPLACE IT, ON TOP OF THE WHERE U PUT GAS IN THE CAR IT STUCK SHUT AND THEY TOLD ME TO PRY IT OPEN N LEAVE IT OPEN TILL THEY GET A PART BUT IT IS ON BACK ORDER SO DON'T NO WHEN I WILL GET IT FIXED THAT OCCURRED THIS MONTH ON THE GAS OPENER 12/30/2015

12/30/2015

WHILE DRIVING OVER RUTTED ROADS BETWEEN 10-15 MPH THE FRONT OF THE VEHICLE MAKES A THUMPING/CLUNKING NOISE. THE NOISE IS COMING FROM THE FRONT SUSPENSION AND AFTER DRIVING A LOANER THAT WAS THE SAME MODEL AND YEAR I KNOW THIS IS NOT NORMAL OPERATION. THREE SERVICE DEPARTMENTS HAVE SAID THE NOISE IS EITHER NON-EXISTENT OR NORMAL. FURTHERMORE THE CAR VIOLENTLY REACTS TO ANY ROAD IMPERFECTIONS AND BOUNCES ON SMOOTH ROADS.

6/17/2015

TL* THE CONTACT OWNS A 2015 SUBARU LEGACY. THE CONTACT STATED THAT THE VEHICLE WAS PURCHASED AND UNABLE TO BE DRIVEN FOR SEVERAL MONTHS DUE TO A FAILURE WITH THE FORWARD COLLISION AVOIDANCE FEATURE NOT FUNCTIONING PROPERLY. THE CONTACT NOTIFIED THE FIRST DEALER AND THEY WERE NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE CONTACT LATER TESTED THE VEHICLE NUMEROUS TIMES AND NOTICED THAT THE FAILURE WAS PROGRESSING. THE VEHICLE WAS TAKEN BACK TO THE FIRST DEALER A SECOND TIME UPON RECEIVING NHTSA CAMPAIGN NUMBER: 15V366000 (EXTERIOR LIGHTING, FORWARD COLLISION AVOIDANCE) AND THEY INDICATED THAT THE VEHICLE DID NOT NEED TO BE SERVICED UNDER THE RECALL. THE VEHICLE WAS TAKEN TO A SECOND DEALER TO RECEIVE THE RECALL REMEDY AND THE CONTACT STATED THAT THE DEALER HAD THE VEHICLE FOR LONGER THAN TWO MONTHS FOR THE REPAIRS. THE CONTACT WAS UNCERTAIN IF THE MANUFACTURERS REMEDY PROVIDED A PERMANENT SOLUTION AND WAS CONCERNED THAT THE FAILURE WOULD REOCCUR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,500. *TR

3/14/2016

OUR WINDSHIELD DEVELOPED A CRACK THAT GREW OVER TWO DAYS AND NOW EXTENDS HALF THE WIDTH OF THE WINDSHIELD. WE DISCOVERED THIS CRACK WHEN GETTING INTO THE CAR AFTER IT WAS PARKED. THERE IS NO OBVIOUS REASON FOR THIS CRACK. WE HAVE NO MEMORY OF HITTING OR BEING HIT BY ANY OBJECT. I UNDERSTAND THAT SUCH SPONTANEOUS CRACKS HAVE APPEARED ON OTHER SUBARU OUTBACKS AND LEGACIES.

7/20/2015

AFTER BOTH FRONT DOOR SEALS WERE REPLACED IN 2016,, THE WIND NOISE RETURNED. SPOKE TO SUBARU CUSTOMER SERVICE, AND WAS THEY SENT ME A 'SORRY FOR THE INCONVENIENCE' CHECK FOR $250.00 WHICH DIDN'T COVER THE ORIGINAL ISSUE.

10/30/2018

TL* THE CONTACT OWNS A 2015 SUBARU LEGACY. THE CONTACT STATED THAT THE VEHICLE WAS PURCHASED AND UNABLE TO BE DRIVEN FOR SEVERAL MONTHS DUE TO A FAILURE WITH THE FORWARD COLLISION AVOIDANCE FEATURE NOT FUNCTIONING PROPERLY. THE CONTACT NOTIFIED THE FIRST DEALER AND THEY WERE NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE CONTACT LATER TESTED THE VEHICLE NUMEROUS TIMES AND NOTICED THAT THE FAILURE WAS PROGRESSING. THE VEHICLE WAS TAKEN BACK TO THE FIRST DEALER A SECOND TIME UPON RECEIVING NHTSA CAMPAIGN NUMBER: 15V366000 (EXTERIOR LIGHTING, FORWARD COLLISION AVOIDANCE) AND THEY INDICATED THAT THE VEHICLE DID NOT NEED TO BE SERVICED UNDER THE RECALL. THE VEHICLE WAS TAKEN TO A SECOND DEALER TO RECEIVE THE RECALL REMEDY AND THE CONTACT STATED THAT THE DEALER HAD THE VEHICLE FOR LONGER THAN TWO MONTHS FOR THE REPAIRS. THE CONTACT WAS UNCERTAIN IF THE MANUFACTURERS REMEDY PROVIDED A PERMANENT SOLUTION AND WAS CONCERNED THAT THE FAILURE WOULD REOCCUR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,500. *TR

3/14/2016

THE HEADLIGHTS HAVE DIMMED. THE LENSES HAVE CLOUDED ON THE INSIDE SURFACE SO THERE IS NO WAY TO REMOVE THE CLOUDING. IT IS NOT DUE TO MOISTURE. I HAVE HAD THE DEALER LOOK AT IT TWICE. IT IS PROGRESSIVELY WORSE. THE DEALER SAID THE REGIONAL REP SAID IT IS A NORMAL FINDING SO THE LENSES WILL NOT BE REPLACED UNDER WARRANTY. HE POINTED OUT THAT NEW LENSES WOULD DEVELOP THE SAME CLOUDING.

8/24/2016

TL* THE CONTACT OWNS A 2015 SUBARU LEGACY. THE CONTACT STATED THAT HER VISIBILITY WAS OBSTRUCTED WHEN THE SUN REFLECTED OFF THE FACTORY INSTALLED NAVIGATIONAL SYSTEM. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 600.

10/24/2014

The contact owns a 2015 Subaru Legacy. The contact stated that while the vehicle was turned off on two occasions, the contact observed three cracks in the top-middle of the windshield that led to an 'S' shape crack in the middle of the windshield. The vehicle was taken to an auto body and glass shop where it was diagnosed that the lament had pulled away from the glass and the windshield needed to be replaced. The vehicle was repaired but the failure recurred three weeks later. The manufacturer was not notified of the failure. The failure mileage was approximately 76,000.

6/27/2024

TAKATA RECALL WHILE DRIVING APPROX 60-65 MPH IN THE FAST LANE OF I-24 INTERSTATE WITH DRIVER'S FOOT ON THE GAS PEDAL, ALL LIGHTS ON THE DASH BOARD SUDDENLY CAME ON AND THE SUBARU WENT INTO AUTOMATIC BRAKING SYSTEM, CAUSING THE FRONT TO GO INTO A NOSE DIVE, AND THE BRAKES STAYED LOCKED. AN ACCIDENT INCURRED AND THE SUBARU AS WELL AS A VEHICLE BEHIND WERE TOTALED. LOW BACK, WRIST AND NECK INJURIES OCCURRED TO THE DRIVER OF SUBARU LEGACY. A CLAIM WAS SUBMITTED TO SUBARU. IT HAS BEEN TWO MONTHS AND NO FOLLOW UP HAS OCCURRED. FINALLY WITH LEGAL ASSIST, THE LEGACY WILL BE EXAMINED BY A "SUBARU" ENGINEER TO DETERMINE THE CAUSE.

11/5/2016

THE AT OIL TEMP AND BRAKE LIGHT RANDOMLY START FLASHING AND KICK YOUR CAR OFF CRUISE WITHOUT ANY CHECK ENGINE LIGHT THE TRANSMISSION FLUID AND OIL TEMP ARE NOT HOT BUT CAUSES THE CAR TO LOSE POWER. ALMOST BEEN REAR ENDED ON THE FREE WAY DUE TO THIS HAPPENING DEALERSHIP DOES NOT KNOW WHAT CAUSES THIS DUE TO IT NOT ALWAYS HAPPENING AND THE LIGHTS GO OFF AFTER SHUTTING THE CAR OFF AND BACK ON AGAIN MULTIPLE PEOPLE HAVE THIS PROBLEM WITH NO RESOLUTION. I AM A HUGE SUBARU FAN BUT WILL LOOK ELSE WHERE IF SUBARU DOESN'T START FIXING THEIR MISTAKES,

1/31/2020

THE TIRES I HAD ON MY VEHICLE WERE PRIMEWELL VALERA TOURING 2. THE ISSUE WITH THESE TIRES WAS THE SIDEWALLS WERE SHREDDING. THERE HAS BEEN A RECALL FOR THIS SAME ISSUE BUT THE TIRES I HAVE ARE NOT INCLUDED IN THE RECALL AND THEY SHOULD BE. ...UPDATED 03/29/17 *BF *AS

3/8/2017

TL* THE CONTACT OWNS A 2015 SUBARU LEGACY EQUIPPED WITH THREE GOODYEAR EAGLE LS-2 TIRES, SIZE: 225/50R18. THE CONTACT STATED THAT ALL THREE TIRES WERE DRY ROTTED AROUND THE RIMS ON BOTH SIDES. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC BECAUSE IT RODE ROUGHLY. THE CONTACT WAS REFERRED TO THE TIRE MANUFACTURER TO FILE A COMPLAINT. THE MANUFACTURER STATED THAT THEY WOULD PRORATE THE COST OF THE TIRES, BUT DID NOT ADDRESS WHAT CAUSED THE CONDITION. THE CONTACT HAD NOT YET HEARD BACK FROM THE MANUFACTURER BECAUSE THEY STATED THAT THEY WERE STILL WORKING ON THE CLAIM. THE VEHICLE FAILURE MILEAGE WAS 18,751. THE TIRE FAILURE MILEAGE WAS UNKNOWN. *BF. *TR

4/2/2019

1) SPONTANEOUS CRACKS IN WINDSHIELD ORIGINATING FROM DEICER WHILE CAR PARKED OVERNIGHT 12/3/20 TAKEN TO SUBARU 12/4/20. SUBARU WEBSITE SEARCH SHOWED MODELS WITH ALL WEATHER PACKAGE FROM MY PRODUCTION DATE HAD DEFECT IN WINDSHIELD CRACKING FROM DEICER AREA & WARRANTY EXTENDED 5 YRS WHICH EXPIRED 4/20 SUBARU MAY NOT COVER $1000+ COST WHICH INVOLVES RECALIBRATING & TESTING EYESIGHT AFTER REPLACING WINDSHIELD (2) EYESIGHT FREQUENTLY DISABLED FROM LIGHTS OF ONCOMING VEHICLES AT NIGHT OR IN INCLEMENT WEATHER & ALL SAFETY WARNINGS, EMERGENCY BRAKING, ADAPTIVE CRUISE CONTROL ETC ARE DISABLED AT TIME CRITICALLY NEEDED FOR DRIVING AT NIGHT AND/OR IN INCLEMENT WEATHER. PAID $400+ FOR TECH TO TRY TO DUPLICATE/DIAGNOSE PROBLEM WITH FRONT EYESIGHT CAMERA WITH NO SOLUTION & NOW PROBLEM IS OCCURRING REGULARLY.

12/9/2020

I am the original owner of the vehicle in question. I have been experiencing excessive electrical drain issues throughout the life of my vehicle. I have had to jump it at least 10 times and have replaced the battery 4 times throughout my 7 years of ownership. This is quite excessive and has caused safety issues in the past as you never know when the battery suddenly no longer has enough power to start the vehicle. My fiancé was recently on a ferry and upon landing the vehicle would not start and this caused quite an issue with the ferry operator and resulted in undue stress and anxiety on her. I have also always had an issue with the Adaptive Cruise Control system (EyeSight) in which under what I believe are specific circumstances, the system fails to detect the roadway and road markers in front of the vehicle and abruptly shuts off. This hasn't been a major issue as I am still actively driving the vehicle, but when you are driving 50mph on a highway and suddenly you are decelerating without brake lights indicating so to others around you can cause a sense of alarm. The somewhat specific situations this occurs in is when there is very little to no ambient light on the road. Although my headlights are on, they don't seem to provide enough light for the system to 'see' at all times.

2/13/2022

TL* THE CONTACT OWNS A 2015 SUBARU LEGACY. THE CONTACT STATED THAT HER VISIBILITY WAS OBSTRUCTED WHEN THE SUN REFLECTED OFF THE FACTORY INSTALLED NAVIGATIONAL SYSTEM. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 600.

10/24/2014

WHILE TRAVELING ON THE INTERSTATE AT APPROXIMATELY 70 MPH, THE GLASS IN THE MOONROOF SPONTANEOUSLY SHATTERED. THERE WAS NOT ANOTHER VEHICLE NEAR ENOUGH TO CAUSE THE DAMAGE AND NEITHER MY WIFE OR I SAW ANYTHING COME FROM THE FRONT & STRIKE THE VEHICLE. AFTER WE STOPPED TO CHECK THE DAMAGE, THE MOON ROOF APPEARED THAT IT HAD BEEN PUSHED UPWARD FROM INSIDE THE VEHICLE CAUSING IT TO SHATTER. THE MOON ROOF COVER INSIDE THE VEHICLE WAS ALSO CLOSED WHEN THIS OCCURRED. *TR

3/23/2015

I THINK THERE IS A POTENTIAL RECALL PROBLEM WITH EYESIGHT-EQUIPPED 2015 LEGACY MODELS. I TOOK MY CAR IN SEVERAL WEEKS AGO BECAUSE ONE DAY ALL OF THE HAZARD LIGHTS CAME ON, INCLUDING THE ABS LIGHT AND THE BRAKE LIGHT (FLASHING RED) ON THE SPEEDOMETER GAUGE, THE EYESIGHT AND THE ANTI-SKID LIGHT ON THE CENTER CONSOLE, AND THE CHECK ENGINE LIGHT, THE ADAPTIVE CRUISE CONTROL LIGHT, AND THE LANE DEPARTURE LIGHT ON THE TACHOMETER. I STOPPED DRIVING IT FOR TWO DAYS WHILE I WAITED FOR MY SERVICE APPOINTMENT DAY TO ARRIVE. THE LIGHTS DID NOT COME BACK ON WHEN I DROVE IT TO THE DEALER. THE SERVICE DEPARTMENT KEPT MY CAR FOR A DAY AND SAID THAT THE LIGHTS MUST HAVE COME ON AS AN "ATTENTION GETTING DEVICE" TO ALERT ME THAT THE CAR WAS ABOUT A QUART LOW ON OIL (EVEN THOUGH IT WAS NOT QUITE YET TIME FOR MY 6 MONTH/6,000 MILE OIL CHANGE). AFTER GETTING THE RECOMMENDED OIL CHANGE, I DROVE THE CAR WITHOUT ANY PROBLEMS FOR SEVERAL WEEKS. THIS PAST WEEKEND, THE PROBLEM OCCURRED AGAIN. ALL OF THE LIGHTS MENTIONED ABOVE CAME ON AND STAYED ON WHEN I STARTED IT AND PULLED OUT OF MY GARAGE. BASED ON MY LAST EXPERIENCE, I DROVE THE CAR ANYWAY. LATER IN THE DAY, WHEN I TURNED THE CAR ON AGAIN, ALL OF THE LIGHTS ONCE AGAIN CAME ON AND STAYED ON, EXCEPT THAT THIS TIME THE BRAKE AND THE ABS LIGHTS WERE NOT ILLUMINATED. THE CAR CAN BE DRIVEN, BUT CRUISE CONTROL AND ASSOCIATED FEATURES (LANE DEPARTURE, ETC.) DO NOT WORK WHEN THESE LIGHTS ARE ON. AFTER DRIVING THE CAR WITH THESE LIGHTS ON ALL DAY SATURDAY (INCLUDING SEVERAL COMPLETE SHUTDOWNS FOLLOWED BY RESTARTS AN HOUR OR TWO LATER), THE PROBLEM DISAPPEARED THE NEXT DAY, JUST AS IT DID LAST MONTH. I TOOK PICTURES OF MY DASH BOTH TIMES WHEN THE LIGHTS CAME ON THIS PAST WEEKEND. I CAN SUPPLY THEM ON REQUEST. IT HAS ONLY BEEN A FEW WEEKS AND 1000 MILES OR SO SINCE MY LAST OIL CHANGE, SO I THINK WE CAN RULE OUT THAT EXPLANATION.

5/11/2015

TL* THE CONTACT OWNS A 2015 SUBARU LEGACY. THE CONTACT STATED THAT THE WINDSHIELD FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FRACTURE WAS DUE TO STRESS ON THE WINDSHIELD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,500.

5/27/2015

AT THE FIRST REFUELING OF THE CAR AFTER PURCHASE, THE FUEL DOOR DID NOT OPEN WHEN THE LEVER WAS PULLED. EVENTUALLY IT DID OPEN AFTER MULTIPLE ATTEMPTS. AT THE SECOND REFUELING OF THE CAR, APPROXIMATELY 450 MILES AFTER THE FIRST TIME, ONCE AGAIN THE DOOR DID NOT OPEN. IT OPENED FINALLY AFTER ABOUT 10 MINUTES WITH ONE PERSON OPERATING THE LEVER AND ANOTHER FORCING THE DOOR. THE NEXT DAY, THE CAR WAS TAKEN TO THE DEALERSHIP WHERE THE FUEL DOOR PIN WAS ADJUSTED TO RECTIFY THE PROBLEM.

7/21/2015

TL* THE CONTACT OWNS A 2015 SUBARU LEGACY. THE CONTACT STATED THAT COOLANT WAS LEAKING FROM THE ENGINE AND A BURNING ELECTRICAL SMELL COMING FROM THE ENGINE COMPARTMENT. THE CONTACT STATED THAT WATER ENTERED THROUGH THE WHEEL WELLS, ONTO THE FUSE BOX AND ELECTRICAL COMPONENTS, AND INTO THE DRIVER SIDE FLOOR BOARD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 11,200.

12/7/2015

TL* THE CONTACT OWNS A 2015 SUBARU LEGACY. WHILE DRIVING AT AN UNKNOWN SPEED, THE ACCELERATOR PEDAL'S COVER DETACHED FROM THE PEDAL. THE VEHICLE WOULD NOT STOP EVEN WHEN THE BRAKE PEDAL WAS DEPRESSED DUE TO THE COVER ENCASING THE PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE PEDAL COVER DETACHED. THERE WAS NO REMEDY FOR THE ISSUE. THE PEDAL COVER WAS NEVER RE-ATTACHED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 7,200.

2/19/2016

TL* THE CONTACT OWNS A 2015 SUBARU LEGACY. THE CONTACT STATED THAT THE VEHICLE WAS PURCHASED AND UNABLE TO BE DRIVEN FOR SEVERAL MONTHS DUE TO A FAILURE WITH THE FORWARD COLLISION AVOIDANCE FEATURE NOT FUNCTIONING PROPERLY. THE CONTACT NOTIFIED THE FIRST DEALER AND THEY WERE NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE CONTACT LATER TESTED THE VEHICLE NUMEROUS TIMES AND NOTICED THAT THE FAILURE WAS PROGRESSING. THE VEHICLE WAS TAKEN BACK TO THE FIRST DEALER A SECOND TIME UPON RECEIVING NHTSA CAMPAIGN NUMBER: 15V366000 (EXTERIOR LIGHTING, FORWARD COLLISION AVOIDANCE) AND THEY INDICATED THAT THE VEHICLE DID NOT NEED TO BE SERVICED UNDER THE RECALL. THE VEHICLE WAS TAKEN TO A SECOND DEALER TO RECEIVE THE RECALL REMEDY AND THE CONTACT STATED THAT THE DEALER HAD THE VEHICLE FOR LONGER THAN TWO MONTHS FOR THE REPAIRS. THE CONTACT WAS UNCERTAIN IF THE MANUFACTURERS REMEDY PROVIDED A PERMANENT SOLUTION AND WAS CONCERNED THAT THE FAILURE WOULD REOCCUR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,500. *TR

3/14/2016

2015 SUBARU LEGACY. CONSUMER WRITES IN REGARDS TO VEHICLE ACCELERATION ISSUES. *SMD

4/10/2018

CLOCK SPRING IN STEERING COLUMN IS BAD. HORN DOES NOT WORK. DRIVER'S SIDE AIR BAG MAY BE INOPERABLE. CONDITION EXISTS WHEN VEHICLE IS STATIONARY WITH IGNITION OFF AND WHILE IT IS IN MOTION.

5/10/2018

ESPECIALLY, WHILE DRIVING ON THE HIGHWAY, I COULD HEAR THE UNUSUAL SPINNING OF THE WHEELS. IT HAPPENED ABOUT A YEAR AGO, AND WHEN I BROUGHT IT TO THE ATTENTION OF THE FRONT DESK CLERK AT THE QUALITY SUBARU IN WALLINGFORD, CT., HE INFORMED ME THAT HE WILL LET THE TECHNICIAN KNOW. HE NEVER WROTE ANYTHING REGARDING MY CONCERNS ON THE SLIP WITH THE OIL CHANGE INFORMATION. THE TECHNICIAN SAID, THAT HE DID NOT SEE ANYTHING WRONG WITH IT, IT COULD BE THE SURFACE OF THE HIGHWAY OR MY TIRES. I PURCHASED NEW TIRES, INSTALL NEW BRAKES AND THE NOISE WAS STILL THERE. ON FEBRUARY 25, 2020, I WENT THROUGH ANOTHER MULTIPOINT INSPECTION, AND THIS TIME, THE TECHNICIAN FOUND BOTH REAR WHEEL BEARINGS NOISY AND RECOMMENDED REPLACING THEM FOR $1155.OO PLUS TAX AND MY CAR HAD 69057 MILES. MY COMPLAINT IS THAT THE SAME NOISE WAS THERE ABOUT A YEAR AGO WHEN MY CAR WAS 55000 MILES AND I KIND OF USED TO THIS NOISE. PLEASE MAKE A NOTE OF IT. THANK YOU.

4/19/2020

SITTING IN PARKED VEHICLE, MOTOR OFF, WINDOWS DOWN HEARD A QUICK POPPING SOUND. I LOOKED SITTING IN PARKED VEHICLE, ENGINE OFF, WINDOWS DOWN, HEARD A QUICK POPPING NOISE. A QUICK INSPECTION, LOOKING AROUND SAW NOTHING. ABOUT 20 MINUTES LATER DRIVING HOME, TOP SPEED 35 MPH, ON A LOCAL COMMUNITY ROAD, SAW A HAIRPIN CRACK STARTING FROM BOTTOM OF WINDOW, DRIVER'S SIDE, GOING UP ACROSS WINDSHIELD AND MIDWAY ACROSS. THE WINDOW WAS CLEAR EXCEPT FOR CRACK. CALLED A REPUTABLE COMPANY TO SCHEDULE APPOINTMENT. THE REPRESENTATIVE SUGGESTED I CALL THE SUBARU MAINTENANCE DEPARTMENT AS PREVIOUS SUBARU CUSTOMERS HAD RECALL ON WINDSHIELD. I CALL TO LEARN VIN NOT A RECALL. I AM EXTREMELY HAPPY WITH MY SUBARU. I HAVE TAKEN THE VEHICLE BACK TO THE SUBARU DEALER FROM WHOM I PURCHASED EVERY SIX MONTH FOR OIL CHANGE AND ALL RECOMMENDED MILEAGE MAINTENANCE INSPECTION. DUE TO LOW MILEAGE, 26,433, COULD IT BE POSSIBLE THE WINDSHIELD MAY BE DEFECTIVE? THANKING YOU IN ADVANCE FOR A QUICK RESPONSE.😊

11/7/2020

SITTING IN PARKED VEHICLE, MOTOR OFF, WINDOWS DOWN HEARD A QUICK POPPING SOUND. I LOOKED SITTING IN PARKED VEHICLE, ENGINE OFF, WINDOWS DOWN, HEARD A QUICK POPPING NOISE. A QUICK INSPECTION, LOOKING AROUND SAW NOTHING. ABOUT 20 MINUTES LATER DRIVING HOME, TOP SPEED 35 MPH, ON A LOCAL COMMUNITY ROAD, SAW A HAIRPIN CRACK STARTING FROM BOTTOM OF WINDOW, DRIVER'S SIDE, GOING UP ACROSS WINDSHIELD AND MIDWAY ACROSS. THE WINDOW WAS CLEAR EXCEPT FOR CRACK. CALLED A REPUTABLE COMPANY TO SCHEDULE APPOINTMENT. THE REPRESENTATIVE SUGGESTED I CALL THE SUBARU MAINTENANCE DEPARTMENT AS PREVIOUS SUBARU CUSTOMERS HAD RECALL ON WINDSHIELD. I CALL TO LEARN VIN NOT A RECALL. I AM EXTREMELY HAPPY WITH MY SUBARU. I HAVE TAKEN THE VEHICLE BACK TO THE SUBARU DEALER FROM WHOM I PURCHASED EVERY SIX MONTH FOR OIL CHANGE AND ALL RECOMMENDED MILEAGE MAINTENANCE INSPECTION. DUE TO LOW MILEAGE, 26,433, COULD IT BE POSSIBLE THE WINDSHIELD MAY BE DEFECTIVE? THANKING YOU IN ADVANCE FOR A QUICK RESPONSE.😊

11/7/2020

1) SPONTANEOUS CRACKS IN WINDSHIELD ORIGINATING FROM DEICER WHILE CAR PARKED OVERNIGHT 12/3/20 TAKEN TO SUBARU 12/4/20. SUBARU WEBSITE SEARCH SHOWED MODELS WITH ALL WEATHER PACKAGE FROM MY PRODUCTION DATE HAD DEFECT IN WINDSHIELD CRACKING FROM DEICER AREA & WARRANTY EXTENDED 5 YRS WHICH EXPIRED 4/20 SUBARU MAY NOT COVER $1000+ COST WHICH INVOLVES RECALIBRATING & TESTING EYESIGHT AFTER REPLACING WINDSHIELD (2) EYESIGHT FREQUENTLY DISABLED FROM LIGHTS OF ONCOMING VEHICLES AT NIGHT OR IN INCLEMENT WEATHER & ALL SAFETY WARNINGS, EMERGENCY BRAKING, ADAPTIVE CRUISE CONTROL ETC ARE DISABLED AT TIME CRITICALLY NEEDED FOR DRIVING AT NIGHT AND/OR IN INCLEMENT WEATHER. PAID $400+ FOR TECH TO TRY TO DUPLICATE/DIAGNOSE PROBLEM WITH FRONT EYESIGHT CAMERA WITH NO SOLUTION & NOW PROBLEM IS OCCURRING REGULARLY.

12/9/2020

The contact owns a 2015 Subaru Legacy. The contact stated that while the vehicle was at the dealer for service, he was informed that the front exhaust pipe was fractured. The dealer diagnosed that the front exhaust pipe needed to be replaced. The vehicle was not repaired. The contact stated that the front exhaust pipe was previously replaced under Subaru Campaign Number: WUJ-95 due to the failure; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 140,000.

3/22/2023

The contact owned a 2015 Subaru Legacy. The contact stated that while the vehicle was parked, the contact opened and closed the trunk, triggering the alarm system. The alarm system failed to deactivate immediately. The vehicle then failed to restart as needed, and the "Shift to Park" message was displayed while the transmission was in park(P). The vehicle was towed to the dealer, where the brake fuse was replaced; however, the failure persisted. The contact replaced the brake fuse for a second time, but the failure recurred. The vehicle was towed back to the dealer, where an unknown repair was performed. The contact later sold the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 175,000.

9/23/2024