2013 Subaru Legacy Owner Complaints

LOW OIL WARNING LIGHT CAME ON. TOOK VEHICLE TO DEALER. THEY TOLD ME IT WAS NORMAL. AT 10,500 MILES, SAME THING HAPPENED. LIKE CLOCKWORK, EVERY 3,000 MILES THE LIGHT GOES ON AND I'M DOWN AT LEAST A QUART OF OIL. THIS HAS HAPPENED EVERY 3,000 MILES SINCE THEN. I'VE BEEN DRIVING FOR 50+ YEARS AND HAVE NEVER HAD ANY VEHICLE, FOREIGN OR DOMESTIC, USE A QUART OF OIL EVERY 3,000 MILES NO MATTER HOW OLD OR NEW THE CAR WAS. BEING TOLD THIS IS "NORMAL" IS RIDICULOUS. THERE MUST BE FLAW IN THE 2.5L BOXER ENGINE PRODUCED BY SUBARU. *TR

9/23/2014

IN 2012 DECEMBER, I PURCHASED A SUBARU LEGACY,2013, FROM RYE FORD & SUBARU. THE CAR HAS BEEN BURNING OIL IN THE ENGINE. I HAVE BROUGHT MY CAR TO THE SUBARU LEGACY DEALERSHIP MANY TIMES IN AN EFFORT TO PREVENT THE CAR FROM BURNING OIL. AT THE DEALERSHIP THEY CHANGED THE BLOCK AND PISTON RINGS, AND AT THE LAST OIL CHANGE THEY REPORTED THAT EVERY 1000 MILES 3 OUNCES OF OIL BURNS. THEY ADVISED ME TO CARRY COUPLE OF QUARTS OF OIL IN THE CAR EACH TIME I DRIVE. THIS PROBLEM CONTINUES TO PERSIST, EACH TIME I DRIVE MY CAR. I CALLED THE MAIN OFFICE IN NEW JERSEY AND DEMANDED A NEW CAR OR RE-FUND FOR THE CAR I PURCHASED. THE MAIN OFFICE STATED THAT THEY WOULD NOT BE ABLE TO PROVIDE A REFUND FOR MY CAR. WITHIN THE PAST TWO YEARS THE DEALERSHIP HAS REPAIRED MY CAR SEVERAL TIMES, BUT THE PROBLEM STILL CONTINUES. I HAVE BEEN CARRYING THE ADDITIONAL QUARTS OF OIL WITH ME WHILE I DRIVE, BUT IT IS NOT THE EXPERIENCE I WAS LOOKING FOR WHEN I PURCHASED MY SUBARU VEHICLE. I EXPECT TO BE COMFORTABLE AND SECURE WHEN DRIVING MY CAR AND MY EXPERIENCE WITH THIS CAR HAS BEEN ANYTHING BUT THAT. IT IS VERY DANGEROUS AND I FEEL UNSAFE DRIVING THIS VEHICLE BECAUSE IT BURNS OIL. MY QUESTION HERE IS, WHAT GOOD IS IT TO CONTINUE TO REPAIR A CAR, WHEN THE CAR HAS SOME BASIC ENGINE TROUBLE, WHICH THE DEALERSHIP CANNOT DIAGNOSE? THE PROBLEM STILL REMAINS AND MY SAFETY IS AT RISK. I AM ALSO NOT COMFORTABLE OPENING THE HOOD, POURING THE OIL, AND WATCHING THE ODOMETER ALL THE TIME TO SEE THE MILEAGE ON THE CAR. THAT IS NOT THE PURPOSE OF BUYING A NEW CAR. THE CUSTOMER SHOULD NOT BE PUT IN A POSITION OF CONSTANTLY GOING BACK AND FORTH TO A CAR DEALERSHIP ESPECIALLY WHEN THE DEALERSHIP HAS ALREADY TRIED TO SOLVE THIS ISSUE AND FAILED TO DO SO. PLEASE UNDERSTAND MY SITUATION AND PLEASE ADVISE THE SUBARU COMPANY TO GIVE ME A NEW CAR WITH THEIR GOLD WARRANTY, OR REFUND THE PURCHASE PRICE. UPDATED 4/7/2016*JS

2/7/2015

AIRBAG FAULT WARNING LIGHT TURN ON WITH FRONT PASSENGER AIRBAG OFF LIGHT TURN ON AND THE FRONT PASSENGER SEAT BELT UNBUCKLE WARNING ALSO TURN ON WHILE DRIVING. THERE IS A PASSENGER IN THE FRONT SEAT WITH SEAT BELT ON. TURN OFF THE CAR AND STARTED THE CAR AGAIN MULTIPLE TIME DID NOT RESOLVE THE PROBLEM, THE PASSENGER AIR BAG LIGHT STAY OFF WITH SEAT BELT WARNING LIGHT ON EVEN WITH OR WITHOUT FRONT PASSENGER. *TR

3/9/2014

TL* THE CONTACT OWNS A 2013 SUBARU LEGACY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 12,000.

3/19/2014

ABOUT MID SEPTEMBER MY SON TOOK THE CAR IN DUE TO A NOISE HE HEARD, WAS ADVISED THAT IT WAS THE SERPENTINE BELT & NEEDED TO BE REPLACED. HAD THE RECOMMENDED SERVICE DONE..HEARD NOISE AGAIN AND RETURNED CAR, WAS ADVISED "TECH CAN NOT DUPLICATE NOISE". TOOK CAR BACK 3RD TIME AND MADE TECH GET INTO CAR WITH HIM TO GO FOR RIDE..TECH NOW HEARS NOISE AND ADVISES MY SON TO LEAVE THE CAR, YOU'LL HAVE IT BACK IN AN HOUR. A COUPLE HOURS LATER HE GETS A CALL ADVISING THAT THEY COULDN'T DIAGNOSE THE PROBLEM AND WOULD CONTACT A FIELD ENGINEER TO RESPOND TO THIS DEALERSHIP AND WOULD GIVE HIM A LOANER CAR. WHEN ASKED OVER THE PHONE WHETHER HE COULD DRIVE HIS CAR HE WAS ADVISED THE "CAR WAS UNSAFE". WE WERE ADVISED THAT THE TRANSMISSION PROBLEM WAS DIAGNOSED OVER THE PHONE WHEN WE WENT TO PICK UP THE LOANER CAR. WHEN ASKED IF WE ARE GETTING A REFUND FOR A REPLACEMENT BELT THAT WAS NOT BAD WE WERE ADVISED THAT "THERE WAS A KNOWN PROBLEM WITH THE BELTS BUT THERE WAS NO RECALL". NOISE WOULD START AT 15MPH AND ABOVE.

11/15/2016

EXTENDED CRANK ISSUE - I'VE HAD AN EXTENDED CRANK ISSUE WITH MY CAR FOR THE LAST 10 MONTHS. THE CAR HAS BEEN TAKEN TO THE SUBARU DEALERSHIP WHERE IT WAS PURCHASED 3 TIME. THE CAR SPENT 30 DAYS IN THE SHOP DUE TO THIS PROBLEM. THE CAR IS HAVING A VERY HARD TIME STARTING AFTER IT'S BEEN SITTING FOR A FEW HOURS. AND SOMETIMES NOT STARTING AT ALL, WHEN IT DOES EVENTUALLY START IT'S CRANKING FOR AN ADDITIONAL 10-30 SECONDS. ONE IT DOES START THE ENGINE KNOCKS AND RUNS ROUGH UNTIL IT WARM, THEN GOES AWAY. WHEN THE CAR WAS AT THE DEALERSHIP, I WAS INFORMED THAT THE EXTENDED CRANK IS A KNOWN ISSUE FOR THE YEAR I HAVE. I WAS TOLD THE COMPUTER SYSTEM IN THE CAR NEEDS TO BE REPLACED IN ORDER TO FIX THE PROBLEM. I REPRESENTATIVE FROM SUBARU CAME OUT TO THE DEALERSHIP TO LOOK AT MY CAR AND 2 OTHERS SAME YEAR MAKE AND MODEL THAT WERE HAVING THE SAME PROBLEM. THE REPRESENTATIVE DEEMED IT "NORMAL" HE SAID " NOTHING I CAN DO UNTIL A RECALL GETS APPROVED" AND "SUBARU NEEDS TO FIX BUGS IN THE SYSTEM". HE ALSO SAID THAT WHILE THE CAR HAS THE EXTENDED CRANK ISSUE IT IS PUTTING MORE WEAR AND TEAR ON THE ENGINE AND IT WOULD SOON NEED TO BE REPLACED. I WAS THEN SENT ON MY WAY BECAUSE, THEY COULDN'T DO ANYTHING FOR ME. NEEDLESS TO SAY THE CAR IS STILL HAVING ISSUES BECAUSE OF THE EXTENDED CRANK, NOTHING HAS BEEN RESOLVED.

1/17/2019

2013 SUBARU LEGACY. CONSUMER WRITES IN REGARDS TO VEHICLE ACCELERATION PROBLEMS. *SMD THE CONSUMER STATED THE ENGINE STALLED QUITE FREQUENTLY ON ACCELERATION, USUALLY AT SPEEDS OF 35 MPH. IT WOULD OCCUR WHEN GOING UP SLIGHT HILLS, DOWN HILL AND LEVEL ROADS. THE ENGINE WOULD RE-START ITSELF AFTER LOOSING 5-10 MPH. APPLYING THE ACCELERATOR MADE NO DIFFERENCE. THE DEALER REPROGRAMMED THE COMPUTER, BUT THE PROBLEM RETURNED, SHORTLY THEREAFTER. THE DEALER WAS UNABLE TO FIND ANYTHING WRONG.

7/30/2013

AIRBAG FAULT WARNING LIGHT TURN ON WITH FRONT PASSENGER AIRBAG OFF LIGHT TURN ON AND THE FRONT PASSENGER SEAT BELT UNBUCKLE WARNING ALSO TURN ON WHILE DRIVING. THERE IS A PASSENGER IN THE FRONT SEAT WITH SEAT BELT ON. TURN OFF THE CAR AND STARTED THE CAR AGAIN MULTIPLE TIME DID NOT RESOLVE THE PROBLEM, THE PASSENGER AIR BAG LIGHT STAY OFF WITH SEAT BELT WARNING LIGHT ON EVEN WITH OR WITHOUT FRONT PASSENGER. *TR

3/9/2014

AS I DROVE MY VEHICLE INTO A PARKING SPACE WITH A CONCRETE BUMPER AT THE HEAD, JUST AS IT WAS READY TO STOP, IT SUDDENLY LUNGED FORWARD OVER THE CONCRETE BUMPER AND FINALLY CAME TO A STOP WHEN THE BACK WHEELS MADE CONTACT WITH THE CONCRETE BUMPER AND THE IGNITION WAS TURNED OFF. A VERY FRIGHTENING EXPERIENCE. AM NOT COMFORTABLE DRIVING THIS CAR FOR FEAR OF ANOTHER SIMILAR OCCURRENCE. *TR

10/25/2013

UNUSUAL OIL CONSUMPTION. CURRENTLY THERE IS A CLASS ACTION LAWSUIT ONGOING. I HAVE MY SERVICE REPORT PAPERS, A TSB REPORT (SURFACE TREATMENT CHANGE TO OIL CONTROL PISTON RINGS) AND MY CAR HAS BEEN CHECKED OUT BY WALNUT CREEK SUBARU DEALERSHIP, BUT THEY STATE THE PROBLEM IS NOT SEVERE ENOUGH TO DO ANYTHING AT THIS TIME.

6/2/2016

TL* THE CONTACT OWNS A 2013 SUBARU LEGACY. THE CONTACT STATED WHILE DRIVING 75 MPH, THE VEHICLE BEGAN TO SWERVE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THEY COULD NOT DIAGNOSE THE CAUSE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000. THE VIN WAS UNAVAILABLE.

7/10/2013

TL* THE CONTACT OWNS A 2013 SUBARU LEGACY. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE WANDERED LEFT AND RIGHT. AN INSPECTION WAS PERFORMED, BUT NO PROBLEM WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND THE CONTACT WAS ADVISED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V194000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 100. UPDATED 10/22/13*LJ THE CONSUMER STATED ADJUSTMENTS WERE MADE, BUT IT DID NOT CORRECT THE PROBLEM.

9/18/2013

AS I DROVE MY VEHICLE INTO A PARKING SPACE WITH A CONCRETE BUMPER AT THE HEAD, JUST AS IT WAS READY TO STOP, IT SUDDENLY LUNGED FORWARD OVER THE CONCRETE BUMPER AND FINALLY CAME TO A STOP WHEN THE BACK WHEELS MADE CONTACT WITH THE CONCRETE BUMPER AND THE IGNITION WAS TURNED OFF. A VERY FRIGHTENING EXPERIENCE. AM NOT COMFORTABLE DRIVING THIS CAR FOR FEAR OF ANOTHER SIMILAR OCCURRENCE. *TR

10/25/2013

THE VEHICLE SLAMMED INTO A SNOWBANK DUE TO ICY CONDITIONS. THE FRONT OF THE CAR WAS SIGNIFICANTLY DAMAGED, BUT THE AIRBAG DID NOT INFLATE UPON IMPACT

2/1/2018

MY VEHICLE SHOWED SIGNIFICANT LAG IN SPEEDING UP AFTER PRESSING THE ACCELERATOR AND REVVED VERY HIGH RPMS (34-4200). THIS ALSO OCCURRED WHEN I REMOVED MY FOOT FROM THE ACCELERATOR GOING DOWN A HILL...HIGH RPM (34-400) WITHOUT DECREASE IN SPEED. SUBARU OF MANCHESTER DETERMINED TRANSMISSION CAME FROM MANUFACTURER WITH OVERFILLED FLUID CAUSING HESITANCY AND LAG. REPAIRED AND RESET. ON 12/28/13, MY VEHICLE WOULD NOT ACCELERATE WHILE TRAVELLING AT 60MPH ON A HIGHWAY SO I COULD AVOID BEING HIT BY ANOTHER VEHICLE WHO WAS DRIFTING TOWARDS MY RIGHT SIDE AS IT ATTEMPTED TO GET ON THE HIGHWAY. I PRESSED THE ACCELERATOR CONTINUOUSLY AND THEN TO THE FLOOR; RPM'S REVVED TO 5400; LOUD AIRPLANE TYPE SOUND; WITH NO ACCELERATION. SUBARU OF MANCHESTER HAS SINCE DETERMINED THE TRANSMISSION NEEDED AN UPDATE AND RESET OF THE TRANSMISSION SETTINGS. THEY ALSO FOUND A LEAK BETWEEN THE TRANSMISSION AND THE ENGINE WHICH THEY STATE CAME FROM THE MANUFACTURER. THEY STATED THE POWER TRAIN IS FINE. I WILL PICK MY VEHICLE UP FROM THIS REPAIR WITHIN THE NEXT 24 HOURS AND WILL SEE IF THAT WAS IN FACT THE ISSUE. *TR

1/9/2014

GETTING ON A HIGHWAY FROM ON RAMP. I ATTEMPTED TO ACCELERATE. THE ACCELERATOR WENT TO THE FLOOR, THE CAR WAS GRUMBLING AND THE PICK UP OF SPEED WAS EXCEPTIONALLY SLOW. RPMS WENT TO APPROXIMATELY 4600. I EASED BACK ON THE ACCELERATOR AND TRIED AGAIN WITH SAME SLOW PICK UP, TO FLOOR ACCELERATOR AND ROOMS TO 4000S. I WAS NOT IN DANGER HOWEVER I HAVE HAD THIS ISSUE BEFORE (FILED A REPORT DECEMBER 2013) WHICH DID PUT ME IN DANGER. THE CAR HAS BEEN TO THE DEALERSHIP SERVICE CENTER AND ONE OTHER SUBARU DEALERSHIP MULTIPLY WITH THE DEALER REPORTING OVERFILLED TRANSMISSION FROM THE MANUFACTURER AND COMPLETE REPAIR BY SIPHONING OFF THE EXTRA. THEY REPORT "UNABLE TO DUPLICATE" AND ASSUME THEREFORE NO PROBLEM. *TR

3/26/2014

ELECTRONIC PARKING BRAKES- MALFUNCTION CAUSING THE ELECTRONIC PARKING BRAKES TO BECOME STUCK AND WILL NOT DISENGAGE CAUSING THE VEHICLE TO BE IMMOBILE.

12/28/2016

MY MECHANIC TOLD ME THERE WAS A RECALL ON OLDER LEGACY'S LIKE 2010-2012 ABOUT THE BRAKE LINES. HE WENT ON TO CHECK MY BRAKE LINES (WITH MY CAR ON A LIFT) AND SAW THEY WERE COMPLETELY RUSTED OUT AND SWOLLEN. ALSO, FOR SOME REASON WHEN I'M DRIVING, MY CAR PULLS TO ONE SIDE OR THE OTHER, SPECIFICALLY ON THE HIGHWAY. I CANNOT DRIVE STRAIGHT OR LET GO OF THE STEERING WHEEL OR ELSE IT'LL PULL ME OFF THE ROAD. MY MECHANIC HAS ALREADY LOOKED EVERYTHING OVER AND SAID EVERYTHING WAS GOOD. SO I'M NOT SURE WHERE THE PROBLEM IS BUT IT'S WITH THE STEERING.

4/24/2018

I HAVE A DRIVER SIDE SEAT BELT LOCK THAT CLICKS ALL THE TIME AND CREATES A HAZARD WHEN DRIVING. THE NOISE IS EXCESSIVE AND CAN DISTRACT A DRIVER FROM THE ROAD, THINKING THAT SOMETHING IS WRONG. I AM REPORTING THIS TO YOU, BECAUSE SUBARU THINKS THIS IS NORMAL. I, AS A LESSEE, WAS NEVER INFORMED REGARDING THIS ISSUE BEFORE SIGNING PAPERWORK. IT KEEPS GETTING WORSE AND IS VERY DISTRACTING. *TR

6/10/2013

AIRBAG FAULT WARNING LIGHT TURN ON WITH FRONT PASSENGER AIRBAG OFF LIGHT TURN ON AND THE FRONT PASSENGER SEAT BELT UNBUCKLE WARNING ALSO TURN ON WHILE DRIVING. THERE IS A PASSENGER IN THE FRONT SEAT WITH SEAT BELT ON. TURN OFF THE CAR AND STARTED THE CAR AGAIN MULTIPLE TIME DID NOT RESOLVE THE PROBLEM, THE PASSENGER AIR BAG LIGHT STAY OFF WITH SEAT BELT WARNING LIGHT ON EVEN WITH OR WITHOUT FRONT PASSENGER. *TR

3/9/2014

2013 SUBARU LEGACY. CONSUMER WRITES IN REGARDS TO VEHICLE ACCELERATION PROBLEMS. *SMD THE CONSUMER STATED THE ENGINE STALLED QUITE FREQUENTLY ON ACCELERATION, USUALLY AT SPEEDS OF 35 MPH. IT WOULD OCCUR WHEN GOING UP SLIGHT HILLS, DOWN HILL AND LEVEL ROADS. THE ENGINE WOULD RE-START ITSELF AFTER LOOSING 5-10 MPH. APPLYING THE ACCELERATOR MADE NO DIFFERENCE. THE DEALER REPROGRAMMED THE COMPUTER, BUT THE PROBLEM RETURNED, SHORTLY THEREAFTER. THE DEALER WAS UNABLE TO FIND ANYTHING WRONG.

7/30/2013

THE ISSUE IS WITH THE OIL CONSUMPTION. I PURCHASE A 2013 SUBARU LEGACY LIMITED IN JANUARY 2014 WITH JUST OVER 12,100 MILES ON IT . I WOULD DO A FULL SYNTHETIC OIL CHANGE REGARDLESS BUT THIS MAKE/MODEL/YEAR REQUIRES FULL SYNTHETIC. THE 0W FULL SYNTHETIC IS WICKED EXPENSIVE TO BEGIN WITH. I HAVE BROUGHT THE CAR IN 3 TIMES IN THE 10 MONTHS I HAVE OWNED IT FOR AN OIL CONSUMPTION TEST AND OF COURSE I AM TOLD THERE IS NOTHING WRONG. I HAVE HAD ISSUES WITH IT SUCKING UP OIL ON OTHER OCCASIONS, I JUST DIDN'T HAVE TIME TO BRING IT IN BECAUSE I TRAVEL FOR WORK SO I DUMPED A QUART IN MYSELF ON THOSE OCCASIONS. I EVEN LEAP FROGGED THE DEALERSHIP AND WENT STRAIGHT TO SUBARU OF AMERICA AND AGAIN WAS TOLD THERE IS NOTHING WRONG WITH THE NEW VEHICLES OIL CONSUMPTION AND THEY JUST EAT MORE OIL (BTW, I DID SAVE THAT EMAIL). I DISAGREE, I DRIVE ROUGHLY 3000-6000 MILES PER MONTH AND I HAVE AN ISSUE WITH THE OIL LIGHT COMING ON AFTER 3000 MILES. MAYBE IF IT WERE RUNNING REGULAR OIL; BUT IT REQUIRES FULL SYNTHETIC. SO EITHER THE DEALERSHIP IS PUTTING REGULAR OIL IN A CAR THAT REQUIRES A SYNTHETIC OIL OR SUBARU IS HIDING SOMETHING. EITHER WAY I WILL GET TO THE BOTTOM OF IT AND IF I FIND OUT THEY ARE HIDING SOMETHING, THEN THEY CAN TALK TO MY ATTORNEY AND THE NEWS MEDIA. FRIDAY, OCTOBER 10, 2014 I DROVE 799 MILES FOR WORK AND WAS HALFWAY HOME OF A 4 HOUR COMMUTE AND THAT STUPID LIGHT CAME ON AGAIN AND BEGAN BLINKING EVERY TEN MILES OR SO. THE CAR IS GOING IN TOMORROW BECAUSE I DON'T HAVE THE TIME TO BRING IT IN BEFOREHAND; AND IT'S BEEN ROUGHLY 3000 MILES SINCE THE LAST OIL CHANGE. *TR

10/13/2014

ON 01/17/14, THE AIR BAG LIGHT CAME ON AND CAR WAS TAKEN TO SUBARU DEALER. DEALER VERIFIED CONDITION AND PERFORMED RE-CALIBRATION OF THE AIR BAG SYSTEM. THIS CLEARED THE AIR BAG. ON 01/21/14, THE AIR BAG LIGHT CAME ON AND THE CAR HAD 10611 MILES. CAR WAS TAKEN TO DEALER AND TECH VERIFIED AND STATED THERE WAS A SHORT IN THE RIGHT SEAT FRAME. SEAT FRAME WAS ORDERED AND REPLACED. ISSUES SOLVED FOR A FEW DAYS. ON 01/24/14, THE AIR BAG CAME ON AGAIN AND VEHICLE HAD 10929 MILES. CAR WAS TAKEN TO DEALER AND TECH VERIFIED AND FOUND THERE WAS A SHORT IN THE DETECTION MODULE AND STATED CAR WAS UNSAFE. DEALER PROVIDED A LOANER WHILE THE CAR WAS IN SHOP WAITING FOR PARTS. ON 02/07/14, THE AIR BAG LIGHT CAME ON AGAIN WITH 12,052 MILES. DEALER FOUND RIGHT FRONT SEAT BUCKLE WAS NOT STAYING CORRECTLY CONNECTED TO THE WIRE HARNESS. ON 11/17/14. THE AIR BAG LIGHT CAME ON AND CAR WAS TAKEN TO DEALER. DEALER STATED THEY WILL CONTACT SUBARU TO FIND OUT EXACTLY WHY THIS KEEPS HAPPENING. CARS AIR BAG LIGHT GOES ON AND OFF. *TR

11/18/2014

LUMBAR SUPPORT ON DRIVER'S SEAT POPPED WHEN BACKING OUT OF DRIVEWAY. MINOR DISCOMFORT AFTER. *TR

3/2/2015

TL* THE CONTACT OWNS A 2013 SUBARU LEGACY. THE CONTACT STATED THAT REAR ROOF OF THE VEHICLE COLLAPSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,000.

2/27/2015

TL* THE CONTACT OWNS A 2013 SUBARU LEGACY. UPON EXITING THE VEHICLE, THE DRIVER NOTICED THAT THE DRIVER'S SEAT WAS WET. UPON FURTHER INVESTIGATION, THE DRIVER FOUND A PUDDLE OF WATER UNDER THE DRIVER'S SEAT. THE VEHICLE WAS TAKEN TO SUBARU OF CHERRY HILL (1800 MARLTON PIKE W, CHERRY HILL, NJ 08002, (856) 330-1500) WHERE IT WAS DIAGNOSED THAT THE MOON-ROOF DRAIN NEEDED TO BE CLEANED OUT. THE CONTACT STATED THAT THE MOON-ROOF DRAIN WAS CLEANED, BUT THE FAILURE RECURRED SEVERAL MORE TIMES OVER THE YEARS. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO ANOTHER SUBARU DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.

2/13/2018

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

1/25/2017

2013 SUBARU LEGACY PREMIUM RECALL OIL CONSUMPTION LIGHT COMES ON AFTER OIL CHANGES WHEN PARKED AND DRIVING

11/18/2018

I HAVE AN URGENT NEED TO ADDRESS A SAFETY RECALL FOR PASSENGER SIDE AIRBAG AND WINDSHIELD WIPER REPLACEMENTS . THERE ARE NO SUBARU DEALERSHIPS IN MY AREA THAT CAN TEND TO THIS REPAIR IN A TIMELY MANNER. THEY ARE ALL BOOKED OUT UNTIL SEPTEMBER. THIS IS UNACCEPTABLE. I AM LOCATED IN SEATTLE WASHINGTON AND DRIVE A SUBARU 2013 LEGACY SEDAN. PLEASE HELP. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

3/21/2019

I am the original owner since purchased new on the dealer lot in 2013. Within the first year, the drivers side headlight prematurely burned out (low beam). I have had to replace four bulbs (so far) since owning vehicle. The first two incidents I payed over $100 to have the bulb changed/replaced by a local mechanic. Since then, I have figured out how to replace the bulbs myself; but unfortunately the remedy is to remove the front driver's tire, remove inner plastic wheel well, and finagle and twist my arm to do this procedure (not easy!). Two main issues: Subaru needs to recall and fix the issue that is prematurely burning out this bulb, and 2; bring back the ability to (engineering design) that allows the owner of the vehicle to replace this bulb from the engine bay - NOT going through a procedure that involves a lengthy and expensive repair.

7/2/2025