2011 Subaru Legacy Owner Complaints

ENGINE SPEED SURGES OCCASIONALLY ( 4 EPISODES IN 6 MONTHS) WHEN MOVING VERY SLOWLY (PARKING) AND WHEEL IS BEING TURNED. HARD BRAKING STOPS CAR AND ENGINE SPEED RETURNS TO NORMAL. *LN

1/23/2011

2011 SUBARU LEGACY 2.5I CVT PREMIUM MODEL : AT HIGHWAY CRUISING SPEEDS OF 60+ MPH, THE VEHICLE FEELS "WOBBLY". THE CAR FEELS AS THOUGH IT IS GETTING SWAYED FROM SIDE TO SIDE, EVEN ON GOOD ROAD IN GOOD CONDITIONS. I THINK IT HAS TO DO WITH THE AWD SYSTEM. I SLOW DOWN AT TIMES WHEN I SENSE THIS AS IT MAKES ME FEEL VERY UNSAFE. IT CAUSES A FEELING OF LOSS OF CONTROL OF THE VEHICLE. THIS HAPPENS DURING NORMAL WEATHER CONDITIONS (NO EXCESSIVE WINDS OR CROSS WIND LOADING). THIS IS NOTICEABLE TO THE PASSENGERS AS WELL. THE SWAYING OR PITCHING HAPPENS IN RIGHT AS WELL AS LEFT DIRECTIONS. NO AMOUNT OF STEERING WHEEL CONTROL SEEMS TO COUNTER THIS. TIRE PRESSURES ARE ACCURATE TO SPECIFICATIONS AND THE CAR IS BRAND NEW TO ME FEB 5, 2011 AND HAS ABOUT 700 MILES. *TR

4/17/2011

FRONT PASSENGER AIRBAG SENSOR DOES NOT DETECT WHEN A 150 POUND 5 FOOT 1 ADULT IS SITTING IN FRONT PASSENGER SEAT. AIRBAG LIGHT SAYS OFF. MOVING AROUND IN THE SEAT MAKES NO DIFFERENCE. *TR

1/12/2012

PASSENGER AIR BAG SENSOR INDICATOR LIGHT WILL INTERMITTENTLY SHOW INDICATOR AS OFF WITH OCCUPANT IN PASSENGER SEAT (WEIGHT APPROX. 110 POUNDS). PASSENGER REMOVES ALL WEIGHT FROM SEAT AND REAPPLIES WEIGHT IN SAME POSITION AND/OR RESET PROCEDURE DETAILED IN MANUAL PERFORMED AND SENSOR WILL USUALLY COME BACK ON. VEHICLE HAS VISITED AUTHORIZED REPAIR FACILITY ON THREE OCCASIONS REGARDING ISSUE AND FIRST TWO VISITS REPAIR ATTEMPT MADE IN FORM OF "RE-ZEROING WEIGHT SENSOR" (FIRST ATTEMPT) AND "PASSENGER OCCUPANT DETECTION SENSOR CALIBRATION PROCEDURE" (SECOND ATTEMPT). THIRD VISIT WAS TOLD BY SERVICE MANAGER THAT PART IS PERFORMING WITHIN SUBARU SPECIFICATIONS. CALLED SOA CUSTOMER SERVICE TODAY AND SPOKE TO SUPERVISOR WHO SAID PART WAS PERFORMING WITHIN SPECIFICATIONS (AND FEDERAL SAFETY SPECS) DUE TO AUTHORIZED FACILITY LAST STATING AS SUCH DESPITE STILL HAVING ISSUES. SUPERVISOR EXPLAINED SENSITIVITY AND NUANCES OF SYSTEM BUT WAS NOT TO MY SATISFACTION AS LIGHT WILL BE OFF AND THEN COME ON AFTER RESUMING SAME POSITION AFTER REMOVING AND REAPPLYING WEIGHT. TOLD SUPERVISOR THAT WAS UNSATISFACTORY THAT I WOULD SUBMIT COMPLAINT TO NHTSA AND POSSIBLY WRITE CONGRESS-PERSON FOR INVESTIGATION/HELP. WAS THEN TOLD ISSUE WOULD BE ESCALATED TO SENIOR REPRESENTATIVE WHO WOULD CONTACT ME NEXT DAY. *TR

10/15/2012

VEHICLE WAS STOPPED AT A RED LIGHT. UPON LIGHT ACCELERATION, CHECK ENGINE LIGHT CAME ON (AND STAYED ON), PARKING BRAKE LIGHT BEGAN TO BLINK, CRUISE CONTROL INDICATOR BEGAN TO BLINK, AND TRACTION CONTROL LIGHT CAME ON AND STAYED ON. DRIVER DID NOT DETECT ANY SLIPPAGE. AUTHORIZED SUBARU DEALER FOUND NO PROBLEM WITH OIL CONTROL VALVE (OCV) DESPITE COMPUTER CODE INDICATING POTENTIAL PROBLEM WITH THAT PART. DEALER, HOWEVER, INDICATED OIL FLUSH, RATHER THAN SIMPLY AN OIL CHANGE, WAS NECESSARY DESPITE LESS THAN 5,000 MILES SINCE PREVIOUS OIL CHANGE. DEALER ASSERTED THAT OIL LEVEL WAS NOT LOW, HOWEVER. CAUSE OF WHAT TRIGGERED THE INDICATORS TO BE SET OFF REMAINS UNCLEAR. *TR

11/20/2014

I WAS COMING TO A RED LIGHT SLOWING DOWN FROM 15 MPH WHILE APPLYING THE BRAKES, THE CAR ACTS LIKE SOMETHING IS GRABBING & IT SHUTS DOWN THE MOTOR. THE CAR WAS NOT COLD IT WAS WARMED UP & DROVE ABOUT 28 MILES BEFORE DOING THIS. THE SKID LIGHT CAME ON. IT WAS A DRY ROAD. THIS CAR HAS DONE IT SEVERAL TIMES. I HAVE SEARCHED THIS ON THE INTERNET & HAVE SEEN OTHERS SAYING THE SAME THING HAS HAPPENED WITH THEIR SUBARU. ITS SCARY TO THINK THIS MIGHT HAPPEN TO ME ON ONE OF OUR SLICK ROADS GOING OFF A HILL. I HAVE NOT HAD IT CHECKED OUT YET DO TO THE HOLIDAY SEASON. IT DOES NOT HAPPEN EVERY TIME I DRIVE IT. I HAVE NOTICED WHILE APPLYING THE BREAKS WHEN IT STARTS FEELING LIKE THE ROTORS ARE GRABBING IF YOU EASE OFF JUST A LITTLE AND THEN APPLY AGAIN THE CAR WILL NOT SHUT OFF IT WILL STAY RUNNING. I HAVE SHUT OFF THE SKID PROTECTION AND DROVE IT & STILL IT WILL DO THIS AND THE SKID LIGHT WILL SHOW UP. ON THE INTERNET IT SAYS IT COULD BE THE ICV VALVE. BUT IM NOT SURE THAT HAS ANYTHING TO DO WITH THE SKID PROTECTION. I BOUGHT THE CAR THIS SUMMER & I HAD THE DEALER SHIP TO PUT NEW BREAKS AND ROTORS ON IT BEFORE I BOUGHT IT. HAD NO TROUBLE AT ALL WITH THIS UNTIL LAST MONTH. I JUST HAD THE OIL AND FILTER CHANGED THIS WEEK. THERE ARE NO SERVICE LIGHTS STAYING LIT. & IT STILL DOES THIS. I WILL BE GETTING THIS CHECKED OUT. A GUY MENTIONED THAT IT COULD BE THE TRANSMISSION. THIS CAR IS AN AUTOMATIC & DOES HAVE THE MANUAL TRANSMISSION SHIFTERS ON THE STEERING WHEEL. THE CAR WAS IN THE AUTOMATIC MODE WHEN THIS HAPPENED IT IS NOT DROVE IN THE MANUAL SIDE. IM THINKING I SHOULD TRY DRIVING IN THE MANUAL SIDE TO SEE IF IT WILL DO THIS. I'VE HAD NO COMPLAINTS WITH ANY OF MY OTHER SUBARUS WEVE OWNED. I HAVE NEVER HAD THIS PROBLEM WITH THEM. HOWEVER I HAVE NEVER OWNED ONE WITH THE SKID PROTECTION OR IN THE 2000 MODEL UNTIL THIS ONE. *TR

1/9/2015

TL*THE CONTACT OWNS A 2011 SUBARU LEGACY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH IN SNOWY CONDITIONS, SHE NOTICED THE CHECK ENGINE AND ABS LIGHTS ILLUMINATED ON THE INSTRUMENTAL PANEL. THE VEHICLE WAS INSPECTED BY A DEALER WHO INFORMED THE CONTACT THAT SHE NEEDED TO REPLACE BATTERY, THE STARTER, THE CABLE AND THE ECM. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100. THE VIN WAS UNAVAILABLE.

12/13/2010

RADIO CONTROLS ON LEFT SIDE OF STEERING WHEEL STOP FUNCTIONING INTERMITTENTLY. HAS HAPPENED ON 2 OCCASIONS IN THE 2 1/2 MONTHS I HAVE OWNED THE VEHICLE. THE SYMPTOMS ARE SIMILAR TO THOSE REPORTED WITH THE STEERING COLUMN ELECTRICAL ROLL CONNECTION RECALL (SUBARU RECALL WVR-28), HOWEVER, THAT RECALL WAS FOR 2010 MY VEHICLES AND I HAVE A 2011 MY VEHICLE. *TT

7/12/2011

TL* THE CONTACT OWNS A 2011 SUBARU LEGACY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH THE BRAKES ENGAGED AND LOCKED UP. THE CONTACT MENTIONED THAT ALL THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENTAL PANEL IMMEDIATELY AFTER. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS LATER TOWED TO A DEALER. AFTER DIAGNOSIS THEY ADVISED HER THAT THE FAILURE WAS DUE TO THE GAS CAP TEARING AND THE TRANSMISSION MOTOR MOUNT HAD A LEAK. THE VEHICLE WAS REPAIRED FOR THE GAS CAP ONLY. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HER THAT THERE WERE NO SIMILAR ISSUES. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 23,500.

11/15/2012

I HAVE BEEN HAVING PROBLEM WITH MY 2011 SUBARU LEGACY FOR OVER EIGHT MONTHS, MY CAR WOULD JUST STOP IN THE MIDDLE OF THE STREET WITHOUT ANY WARNING, I TOOK THE CAR TO THE SERVICE CENTER, AFTER SEVERAL TRIES THEY DECIDED TO REPLACE THE TRANSMISSION WITH A REMANUFACTURING ONE MY CAR STILL HAVING TROUBLE, WHENEVER I START THE VEHICLE AND MOVE FROM PARK TO REVERSE, ITS A HARD SHIFT AND THE CAR SHAKES LIKE ITS GOING TO STALL, ALSO FROM REVERSE TO DRIVE, I HAVE TAKING MY CAR BACK AND THEY TOLD ME THAT'S NORMAL, THERE IS NOTHING NORMAL ABOUT THAT, WHEN I BOUGHT THE CAR BRAND NEW THAT PROBLEM NEVER EXISTED, MY CAR HAVE 32, 800 MILES NOW, EVERYTIME I TAKE MY CAR I LOOSE A DAY FROM WORK, PLEASE HELP! *TR

10/15/2014

HEADLIGHT LOW BEAMS VERY SHORT VIEWING DISTANCE. CAN'T SEE ROAD FAR ENOUGH AHEAD TO STOP FOR DEBRIS. *TR

9/20/2011

TL* THE CONTACT OWNS A 2011 SUBARU LEGACY. THE CONTACT STATED THAT THE ILLUMINATION OF THE EXTERNAL HEADLIGHTS WAS LIMITED. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10 AND THE CURRENT MILEAGE WAS 10,000.

3/14/2012

2011 SUBARU LEGACY 2.5I CVT PREMIUM MODEL : AT HIGHWAY CRUISING SPEEDS OF 60+ MPH, THE VEHICLE FEELS "WOBBLY". THE CAR FEELS AS THOUGH IT IS GETTING SWAYED FROM SIDE TO SIDE, EVEN IN GOOD ROAD CONDITIONS. THIS FEELING IS VERY UNSAFE. IT CAUSES A FEELING OF LOSS OF CONTROL ON THE VEHICLE. THIS HAPPENS EVEN THOUGH THE WEATHER CONDITIONS ARE NORMAL (NO EXCESSIVE WINDS OR CROSS WINDS). THIS SEEMS NOTICEABLE TO THE PASSENGERS AS WELL. THE SWAYING HAPPENS IN RIGHT AS WELL AS LEFT DIRECTIONS. NO AMOUNT OF STEERING WHEEL CONTROL SEEMS TO COUNTER THIS. TIRE PRESSURES ARE ACCURATE TO SPECIFICATIONS AND THE CAR IS BRAND NEW. *TR

9/12/2010

SEVERE STEERING WHEEL/FRONT END SHIMMY ABOUT 60+ MPH WITH NORMAL DRIVING. PRETTY MUCH A CONSTANT OSCILLATION AT ROAD SPEED. ROAD FORCE BALANCING OF NO HELP, NOR DO NEW TIRES HAVE ANY EFFECT. FOR GOODNESS SAKE, NHTSA, PLEASE START A FORMAL INVESTIGATION OF THIS SIGNIFICANT AND PREVALENT PROBLEM...PLEASE. *TR

10/7/2010

2011 SUBARU LEGACY 2.5I CVT PREMIUM MODEL : AT HIGHWAY CRUISING SPEEDS OF 60+ MPH, THE VEHICLE FEELS "WOBBLY". THE CAR FEELS AS THOUGH IT IS GETTING SWAYED FROM SIDE TO SIDE, EVEN IN GOOD ROAD CONDITIONS. THIS FEELING IS VERY UNSAFE. IT CAUSES A FEELING OF LOSS OF CONTROL ON THE VEHICLE. THIS HAPPENS EVEN THOUGH THE WEATHER CONDITIONS ARE NORMAL (NO EXCESSIVE WINDS OR CROSS WINDS). THIS SEEMS NOTICEABLE TO THE PASSENGERS AS WELL. THE SWAYING HAPPENS IN RIGHT AS WELL AS LEFT DIRECTIONS. NO AMOUNT OF STEERING WHEEL CONTROL SEEMS TO COUNTER THIS. TIRE PRESSURES ARE ACCURATE TO SPECIFICATIONS AND THE CAR IS BRAND NEW. *TR

9/12/2010

AT HIGHWAY CRUISING SPEEDS OF 60-75MPH THERE IS A VIBRATION/SHAKE THAT IS FELT THROUGH THE STEERING WHEEL. WHEN TRAVELING LONG DISTANCES THIS VIBRATION CAUSES DISCOMFORT TO HANDS/ARMS. DECREASED TIRE PRESSURE, ROAD FORCE BALANCE, AND STEERING WHEEL REPLACEMENT (SOA TSB) DID NOT FIX. NEXT STEP IS TO REPLACE TIRES. THESE ARE "BANDAIDS" TO THE PROBLEM. PLEASE FORCE A REAL SOLUTION.

2/5/2011

AT HIGHWAY CRUISING SPEEDS OF 60-75MPH THERE IS A VIBRATION/SHAKE THAT IS FELT THROUGH THE STEERING WHEEL. WHEN TRAVELING LONG DISTANCES THIS VIBRATION CAUSES DISCOMFORT TO HANDS/ARMS. DECREASED TIRE PRESSURE, ROAD FORCE BALANCE, AND STEERING WHEEL REPLACEMENT (SOA TSB) DID NOT FIX. NEXT STEP IS TO REPLACE TIRES. THESE ARE "BANDAIDS" TO THE PROBLEM. PLEASE FORCE A REAL SOLUTION.

2/5/2011

DASH TROUBLE LIGHTS FLASHING CONSTANTLY ON AND OFF CHECK ENGINE, BRAKE FAILURE, ALL WHEEL DRIVE FAILURE, CRUISE CONTROL FAILURE, TEMPERATURE LIGHT, OIL WARNING LIGHT, ENGINE NOT ENGAGING WHEN GAS PEDAL DEPRESSED. CAR WOBBLES SIDE TO SIDE AT SPEEDS GREATER THAN 60 MPH, STEERING WHEEL EXCESSIVE VIBRATION. CURRENTLY IN REPAIR FOR OVER ONE WEEK. APPEARS DEALERSHIP CAN NOT CORRECT. WHEN ORIGINALLY REPORTED TO SERVICE ADVISOR HE STATED TO BRING IN THE CAR IN ONE WEEK. TOOK CAR IN IMMEDIATELY PER OWNERS MANUAL AND HE THEN STATED HE COULD NOT RELEASE CAR BACK TO ME BECAUSE IT WAS UNSAFE TO DRIVE. THIS IS A NEW VEHICLE WITH 1500 MILES. *KB

7/18/2011

I STARTED VEHICLE IN DRIVEWAY AS USUAL. PUT VEHICLE IN REVERSE, SLOWLY LETTING FOOT OFF BRAKE, ENGINE BEGAN TO SPUTTER AND SOUNDED LIKE IT WAS ABOUT TO STALL. BRAKED AND PUT IN PARK TO LET ENGINE WARM FOR A FEW MORE MINUTES. I PROCEEDED TO DRIVE WITHOUT INCIDENT.

12/24/2010

DRUMMING NOISE THAT APPEARS TO BE COMING FROM THE REAR-END OF THE VEHICLE, CAN BE HEARD AND VIBRATIONS FELT INSIDE THE VEHICLE, WHEN THE ENGINE IS ON AND THE VEHICLE IS AT REST OR MOVING. SUBARU OF AMERICA FACTORY AND DEALERSHIP SERVICE TECHNICIANS ARE NOT CERTAIN THAT THE ISSUE IS THE FUEL PUMP, BUT SOA FACTORY HAS INSTRUCTED THE DEALERSHIP TO REPLACE IT. *TR

1/11/2011

TL* THE CONTACT OWNS A 2011 SUBARU LEGACY. THE CONTACT STATED THE VEHICLE WAS IN PARK WHEN IT ACCELERATED IN REVERSE THROUGH A YARD CRASHING INTO A RETAINING WALL. THE CONTACT WAS ABLE TO TURN THE VEHICLE AFTER IT CRASHED INTO THE RETAINING WALL. THE VEHICLE WAS TAKEN TO THE CONTACTS RESIDENCE BUT HAD NOT BEEN INSPECTED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 150.

7/25/2011

NEW CAR, WOULD LOSE POWER WHILE DRIVING IN TRAFFIC ,UP HILLS AND TRYING TO CHANGE LANES. IN THE SHOP 8 TIMES SINCE NEW. SERVICE STATED THEY COULD NOT FIND A PROBLEM. THEY DID REPLACE AIR COMPRESSOR,SO THERE WAS SOME PROBLEM. TALKED TO SUBARU CUSTOMER SERVICE, THEY HAD IT TOSSED AROUND FOR 3 MONTHS,THEN DECIDED THEY WOULD MARK IT AS A COMPLAINT. THEY OFFERED NO HELP WITH ANY TYPE OF SOLUTION,HAVE HEARD THIS ABOUT SUBARU FROM OTHER OWNERS. RECEIVED LETTER FROM SUBARU WITH A1500.00 CASH LOYALTY REWARD IF I BOUGHT ANOTHER ONE. NOT POSSIBLE AS THEY WERE NEVER LOYAL TO ME. RALPH NADER SHOULD LOOK AT THIS AS I FEEL IT WAS UNSAFE AT ANY SPEED. TRADED IT IN ON A NEW CAMRY. SUBARU COST ME A LOT OF MONEY JUST TO GET RID OF A CAR THAT I FEEL IS IN THE SAME LEAGUE AS THE CORVAIR. *JS

9/24/2013

DRIVING THROUGH THE SALTY STATE OF UT. MY REAR WINDOWS ON MY SUBARU LEGACY HAVE SALT BUILDING UP ON THE INSIDE OF THE DOOR. GOING TO THE CAR WASH DOESN'T HELP, IT JUST GROWS RIGHT BACK. I'M WORRIED THAT THE SALT COULD BE CAUSING INTERNAL DAMAGE TO DOOR, WHICH COULD LEAD TO FAILURE. *TR

2/11/2011

1ST TIME -02/02/2017 LEAKING INTO PASSENGER AREA ABOVE REAR VIEW MIRROR; FLOODED DRIVER'S FOOT AREA. DEALER DRAINED THE MOON ROOF. 2ND TIME - 05/05/2017LEAKING INTO REAR SEAT FOOT AREA FROM BELOW THE CARPETING ON RHS. VERY LARGE PUDDLE; AFTER 2 DAYS STILL VERY LARGE PUDDLE. UNDER THE FRONT PASSENGER SEAT THERE IS A METAL RECTANGULAR BOX CONTAINING ???? THIS IS THE AREA THAT IS AFFECTED BY THE EXCESSIVE WETNESS PROBLEM. IF THIS A COMPUTER COMPONENTS BOX OR A HEATING ELEMENT BOX, PEOPLE SITTING IN EITHER THE FRONT PASSENGER SEAT OR THE IMMEDIATE REAR SEAT COULD BE AT RISK FOR ELECTRICALLY CAUSED INJURY.

5/15/2017

THE GAS CAP SEAL IS NOT WORKING AS IT SHOULD. IT ONLY LAST TWO YEARS WITH 40K MILES. THE VEHICLE TRIP ON TROUBLE CODE: P0456 EVAPORATIVE EMISSIONS SYSTEM - SMALL LEAK DETECTED. IT HAPPEN 4 OUT OF 5 TIMES I FILL UP MY GAS TANK. EACH FILL UP, I VERIFY THAT THE GAS CAP IS TIGHT - CLICK A COUPLE TIMES. THE GAS CAP IS CHEAP. I CAN REPLACE IT MYSELF BUT DOES NOT LIKE SUBARU TO BECOME COVER UP LIKE TOYOTA. *TR

12/26/2012

FOR THE PAST 2 MONTHS MY SUBARU LEGACY HAS BEEN STALLING AND LOSING POWER WHEN I ROLL TO A STOP AND/OR WHEN SUDDENLY BRAKING. ALMOST GOT REAR ENDED BY SEMI TRUCK ON THE FREEWAY AND MULTIPLE TIMES AT STOP LIGHTS IN FOGGY SITUATIONS. SUBARU DEALERSHIP SAID IF IT WAS AN ANNOYANCE I SHOULD BRING IT IN. ALMOST DYING IN A SUBARU WITH MY DAUGHTERS IS MORE THAN AN ANNOYANCE. DEALERSHIP HAS KNOWN ABOUT IT BUT PERFORMED A THROTTLE BODY SERVICE, WHICH WAS FUTILE. ONLINE FORUMS SUGGEST A FAULTY TORQUE CONVERTER AND A SERVICE#16-90-30. QUOTES FOR REPLACING IT ARE AROUND $2000. SUBARU KNOWS IT IS DUE TO FAULTY DESIGN OF TORQUE CONVERTER...THIS SHOULD BE RECALLED. I USED TO LOVE SUBARUS AND THIS CAR, I AM NOW FORCED TO TAKE A LOSS FINANCIALLY AND BUY A SAFER CAR. COMPLETELY UNSAFE. *TR

3/25/2015

WHILE DRIVING ON A RURAL PAVED ROAD OUR CAR COULD NOT AVOID A POTHOLE DUE TO ONCOMING TRAFFIC. THE IMPACT OF THE POTHOLE WAS SEVERE, THE CAR ALMOST WRECKED. THE POTHOLE WAS NOT HUGE AND THE CAR WAS ONLY GOING 35 TO 40 MPH. AFTER PULLING TO THE SIDE OF THE ROAD TO DETERMINE DAMAGE, IT WAS DECIDED THERE WAS NONE AND WE CONTINUED WITH THE SHORT TRIP, AND THEN BACK HOME. THE FOLLOWING DAY WHILE DRIVING ON THE INTERSTATE, WE DISCOVERED THERE WAS A SEVERE SHIMMY IN THE DRIVE TRAIN. AFTER THE WEEKEND, WE TOOK THE CAR TO THE DEALER. ONCE INSPECTED, IT WAS DETERMINED THE CAR HAD TWO BENT RIMS ON THE SAME SIDE AS THE POTHOLE. I WAS TOLD THIS WAS THE NATURE OF LOW PROFILE TIRES. I REQUESTED A MEETING WITH A REPRESENTATIVE OF SUBARU. TWO WEEKS LATER, I HAD THAT MEETING. IN THE MEAN TIME, I TOOK THE CAR TO TWO DIFFERENT REPUTABLE TIRE SHOPS. BOTH OF WHICH HAVE TOLD ME THIS WILL ALWAYS BE AN ISSUE WITH LOW PROFILE TIRES AND PARTICULARLY THIS LEGACY AND THESE RIMS. EACH OF THE TWO SHOPS HAVE HAD NUMEROUS CUSTOMERS WHO HAVE HAD SIMILAR ISSUE, RELATED TO HAVING LOW PROFILE TIRES. AS IT HAS BEEN EXPLAINED TO ME, THERE IS NOT ENOUGH RUBBER BETWEEN THE RIM AND THE ROAD TO PREVENT THESE TYPES OF ISSUES FROM HAPPENING. THE TIRE ACTUALLY COLLAPSES AND SQUISHES DOWN COMPLETELY THIS ALLOWS THE RIM TO HIT THE ROAD. MY CONCERN IS THAT HAD MY WIFE BEEN DRIVING ON AND INTERSTATE HIGHWAY AT A HIGH RATE OF SPEED THIS COULD HAVE BEEN A SERIOUS OR FATAL ISSUE. AFTER MEETING WITH THE SUBARU REPRESENTATIVE, I ASKED WHY SUBARU DID NOT HAVE SOME SORT OF CUSTOMER NOTICE ABOUT THESE LOW PROFILE TIRES AND THE RISKS ASSOCIATED WITH THEM IN THE OWNERS MANUAL. IF THERE WERE CONSUMER AWARENESS OF THESE TIRES, I WOULD NOT HAVE BOUGHT THIS VEHICLE. MY CONCERN IS THAT THERE IS NO CONSUMER AWARENESS ON THIS MATTER AND ONE ONLY HAS TO WONDER HOW MANY ACCIDENTS HAVE BEEN OR WILL BE CAUSED BY THESE TIRES. *TR

11/16/2011

AT HIGHWAY SPEEDS GOING AROUND TURNS STEERING IS VERY LOOSE, CAR TO WONDER AND NOT MAINTAIN TRACK CAUSING YOU TO JERK THE WHEEL TO CURRECT.. *TR

8/15/2012

SEVERE STEERING WHEEL/FRONT END SHIMMY ABOUT 60+ MPH WITH NORMAL DRIVING. PRETTY MUCH A CONSTANT OSCILLATION AT ROAD SPEED. ROAD FORCE BALANCING OF NO HELP, NOR DO NEW TIRES HAVE ANY EFFECT. FOR GOODNESS SAKE, NHTSA, PLEASE START A FORMAL INVESTIGATION OF THIS SIGNIFICANT AND PREVALENT PROBLEM...PLEASE. *TR

10/7/2010

DASH TROUBLE LIGHTS FLASHING CONSTANTLY ON AND OFF CHECK ENGINE, BRAKE FAILURE, ALL WHEEL DRIVE FAILURE, CRUISE CONTROL FAILURE, TEMPERATURE LIGHT, OIL WARNING LIGHT, ENGINE NOT ENGAGING WHEN GAS PEDAL DEPRESSED. CAR WOBBLES SIDE TO SIDE AT SPEEDS GREATER THAN 60 MPH, STEERING WHEEL EXCESSIVE VIBRATION. CURRENTLY IN REPAIR FOR OVER ONE WEEK. APPEARS DEALERSHIP CAN NOT CORRECT. WHEN ORIGINALLY REPORTED TO SERVICE ADVISOR HE STATED TO BRING IN THE CAR IN ONE WEEK. TOOK CAR IN IMMEDIATELY PER OWNERS MANUAL AND HE THEN STATED HE COULD NOT RELEASE CAR BACK TO ME BECAUSE IT WAS UNSAFE TO DRIVE. THIS IS A NEW VEHICLE WITH 1500 MILES. *KB

7/18/2011

PASSENGER AIR BAG SENSOR INDICATOR LIGHT WILL INTERMITTENTLY SHOW INDICATOR AS OFF WITH OCCUPANT IN PASSENGER SEAT (WEIGHT APPROX. 110 POUNDS). PASSENGER REMOVES ALL WEIGHT FROM SEAT AND REAPPLIES WEIGHT IN SAME POSITION AND/OR RESET PROCEDURE DETAILED IN MANUAL PERFORMED AND SENSOR WILL USUALLY COME BACK ON. VEHICLE HAS VISITED AUTHORIZED REPAIR FACILITY ON THREE OCCASIONS REGARDING ISSUE AND FIRST TWO VISITS REPAIR ATTEMPT MADE IN FORM OF "RE-ZEROING WEIGHT SENSOR" (FIRST ATTEMPT) AND "PASSENGER OCCUPANT DETECTION SENSOR CALIBRATION PROCEDURE" (SECOND ATTEMPT). THIRD VISIT WAS TOLD BY SERVICE MANAGER THAT PART IS PERFORMING WITHIN SUBARU SPECIFICATIONS. CALLED SOA CUSTOMER SERVICE TODAY AND SPOKE TO SUPERVISOR WHO SAID PART WAS PERFORMING WITHIN SPECIFICATIONS (AND FEDERAL SAFETY SPECS) DUE TO AUTHORIZED FACILITY LAST STATING AS SUCH DESPITE STILL HAVING ISSUES. SUPERVISOR EXPLAINED SENSITIVITY AND NUANCES OF SYSTEM BUT WAS NOT TO MY SATISFACTION AS LIGHT WILL BE OFF AND THEN COME ON AFTER RESUMING SAME POSITION AFTER REMOVING AND REAPPLYING WEIGHT. TOLD SUPERVISOR THAT WAS UNSATISFACTORY THAT I WOULD SUBMIT COMPLAINT TO NHTSA AND POSSIBLY WRITE CONGRESS-PERSON FOR INVESTIGATION/HELP. WAS THEN TOLD ISSUE WOULD BE ESCALATED TO SENIOR REPRESENTATIVE WHO WOULD CONTACT ME NEXT DAY. *TR

10/15/2012

The contact owns a 2011 Subaru Legacy. The contact stated that while driving or coming to a complete stop, the driver's side front seat would inadvertently move back and forth. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The vehicle had previously been serviced for the front driver's side seat by the dealer. The manufacturer was made aware of the failure and informed the contact that the seat warranty had expired and that the contact needed to pay out of pocket for the repair. The failure mileage was approximately 77,000.

2/7/2022

TL* THE CONTACT OWNS A 2011 SUBARU LEGACY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOST POWER, THE BRAKES SEIZED AND ALL OF THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS LATER TOWED TO THE DEALER WHERE THEY ADVISED THAT HE HAD USED BAD GASOLINE FUEL IN THE TANK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED BUT THEY OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE UNAVAILABLE. THE VIN WAS UNAVAILABLE. *TR

3/29/2013

TL* THE CONTACT CALLED ON BEHALF OF HER DAUGHTER WHO OWNS A 2011 SUBARU LEGACY. THE CONTACT STATED THAT THE VEHICLE SPUTTERED WHILE SLOWING DOWN TO COME TO A COMPLETE STOP. THE VEHICLE LOSS MOTIVE POWER BEFORE COMING TO A STOP. THE VEHICLE WAS RESTARTED. THE CONTACT TOOK THE VEHICLE TO FIRST TEAM SUBARU NORFOLK (6633 E VIRGINIA BEACH BLVD, NORFOLK, VA 23502, (877) 274-7828) HOWEVER, THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MECHANIC SUGGESTED THAT FUEL ADDITIVE SHOULD BE ADDED TO THE FUEL TO PROVIDE A TEMPORARY FIX. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

5/7/2021

TL* THE CONTACT OWNS A 2011 SUBARU LEGACY. WHILE IN PARK, THE WIPERS WERE ACTIVATED BUT FAILED TO FUNCTION. THE CONTACT REPLACED THE FUSE; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V469000 (VISIBILITY). THE FAILURE MILEAGE WAS 96,577.

4/16/2015

01/07/2016 SHORTLY AFTER TAKING THE FREEWAY EXIT WIFE NOTICED THE BATTERY LIGHT TURNED ON AND POWER STEERING GOT HEAVY. ALL OTHER WARNING LIGHT ON THE DASH STARTED TO FLICKER AS THE PASSENGER COMPARTMENT QUICKLY FILLED WITH SMOKE. SHE THEN PULLED OVER AND HAD JUST ENOUGH TIME TO GET BOTH KIDS OUT BEFORE THE ENTIRE CAR WAS ENGULFED IN FLAMES. FIRE ORIGINATED FROM UNDER THE HOOD OF HER 2011 SUBARU LEGACY 3.6R LIMITED. THE VEHICLE WAS A TOTAL LOSS.

1/31/2016

DASH TROUBLE LIGHTS FLASHING CONSTANTLY ON AND OFF CHECK ENGINE, BRAKE FAILURE, ALL WHEEL DRIVE FAILURE, CRUISE CONTROL FAILURE, TEMPERATURE LIGHT, OIL WARNING LIGHT, ENGINE NOT ENGAGING WHEN GAS PEDAL DEPRESSED. CAR WOBBLES SIDE TO SIDE AT SPEEDS GREATER THAN 60 MPH, STEERING WHEEL EXCESSIVE VIBRATION. CURRENTLY IN REPAIR FOR OVER ONE WEEK. APPEARS DEALERSHIP CAN NOT CORRECT. WHEN ORIGINALLY REPORTED TO SERVICE ADVISOR HE STATED TO BRING IN THE CAR IN ONE WEEK. TOOK CAR IN IMMEDIATELY PER OWNERS MANUAL AND HE THEN STATED HE COULD NOT RELEASE CAR BACK TO ME BECAUSE IT WAS UNSAFE TO DRIVE. THIS IS A NEW VEHICLE WITH 1500 MILES. *KB

7/18/2011

DASH TROUBLE LIGHTS FLASHING CONSTANTLY ON AND OFF CHECK ENGINE, BRAKE FAILURE, ALL WHEEL DRIVE FAILURE, CRUISE CONTROL FAILURE, TEMPERATURE LIGHT, OIL WARNING LIGHT, ENGINE NOT ENGAGING WHEN GAS PEDAL DEPRESSED. CAR WOBBLES SIDE TO SIDE AT SPEEDS GREATER THAN 60 MPH, STEERING WHEEL EXCESSIVE VIBRATION. CURRENTLY IN REPAIR FOR OVER ONE WEEK. APPEARS DEALERSHIP CAN NOT CORRECT. WHEN ORIGINALLY REPORTED TO SERVICE ADVISOR HE STATED TO BRING IN THE CAR IN ONE WEEK. TOOK CAR IN IMMEDIATELY PER OWNERS MANUAL AND HE THEN STATED HE COULD NOT RELEASE CAR BACK TO ME BECAUSE IT WAS UNSAFE TO DRIVE. THIS IS A NEW VEHICLE WITH 1500 MILES. *KB

7/18/2011

VEHICLE HAS VIBRATION IN STEERING WHEEL AND CLUTCH AND BRAKE PEDAL AT ALL SPEEDS. *TR

8/30/2011

WHILE DRIVING ON A RURAL PAVED ROAD OUR CAR COULD NOT AVOID A POTHOLE DUE TO ONCOMING TRAFFIC. THE IMPACT OF THE POTHOLE WAS SEVERE, THE CAR ALMOST WRECKED. THE POTHOLE WAS NOT HUGE AND THE CAR WAS ONLY GOING 35 TO 40 MPH. AFTER PULLING TO THE SIDE OF THE ROAD TO DETERMINE DAMAGE, IT WAS DECIDED THERE WAS NONE AND WE CONTINUED WITH THE SHORT TRIP, AND THEN BACK HOME. THE FOLLOWING DAY WHILE DRIVING ON THE INTERSTATE, WE DISCOVERED THERE WAS A SEVERE SHIMMY IN THE DRIVE TRAIN. AFTER THE WEEKEND, WE TOOK THE CAR TO THE DEALER. ONCE INSPECTED, IT WAS DETERMINED THE CAR HAD TWO BENT RIMS ON THE SAME SIDE AS THE POTHOLE. I WAS TOLD THIS WAS THE NATURE OF LOW PROFILE TIRES. I REQUESTED A MEETING WITH A REPRESENTATIVE OF SUBARU. TWO WEEKS LATER, I HAD THAT MEETING. IN THE MEAN TIME, I TOOK THE CAR TO TWO DIFFERENT REPUTABLE TIRE SHOPS. BOTH OF WHICH HAVE TOLD ME THIS WILL ALWAYS BE AN ISSUE WITH LOW PROFILE TIRES AND PARTICULARLY THIS LEGACY AND THESE RIMS. EACH OF THE TWO SHOPS HAVE HAD NUMEROUS CUSTOMERS WHO HAVE HAD SIMILAR ISSUE, RELATED TO HAVING LOW PROFILE TIRES. AS IT HAS BEEN EXPLAINED TO ME, THERE IS NOT ENOUGH RUBBER BETWEEN THE RIM AND THE ROAD TO PREVENT THESE TYPES OF ISSUES FROM HAPPENING. THE TIRE ACTUALLY COLLAPSES AND SQUISHES DOWN COMPLETELY THIS ALLOWS THE RIM TO HIT THE ROAD. MY CONCERN IS THAT HAD MY WIFE BEEN DRIVING ON AND INTERSTATE HIGHWAY AT A HIGH RATE OF SPEED THIS COULD HAVE BEEN A SERIOUS OR FATAL ISSUE. AFTER MEETING WITH THE SUBARU REPRESENTATIVE, I ASKED WHY SUBARU DID NOT HAVE SOME SORT OF CUSTOMER NOTICE ABOUT THESE LOW PROFILE TIRES AND THE RISKS ASSOCIATED WITH THEM IN THE OWNERS MANUAL. IF THERE WERE CONSUMER AWARENESS OF THESE TIRES, I WOULD NOT HAVE BOUGHT THIS VEHICLE. MY CONCERN IS THAT THERE IS NO CONSUMER AWARENESS ON THIS MATTER AND ONE ONLY HAS TO WONDER HOW MANY ACCIDENTS HAVE BEEN OR WILL BE CAUSED BY THESE TIRES. *TR

11/16/2011

WHEN I ENTER OR LEAVE THE 2011 LEGACY FROM THE FRONT DRIVER'S SIDE SEAT AND TWIST MY RIGHT FOOT IN THE PROCESS, THE FLOOR MAT COMES UNHINGED FROM THE KNOBS THAT ARE SUPPOSED TO HOLD IT IN PLACE. IF I DO NOT NOTICE THIS, THEN THE MAT SLIDES AROUND WHEN I DRIVE. I FEAR IT COULD SLIDE UNDER THE BRAKE OR GAS PEDAL AND JAM THEM UP. IT IS THE ORIGINAL FLOOR MAT. IT IS A BIT FLIMSY AND THE HOLES FOR THE KNOBS ARE TOO BIG. TODAY, I NOTIFIED SUBARU OF THIS AND WILL ALSO BE SHOWING THIS TO MY SUBARU DEALER. *TR

5/25/2012

WHILE DRIVING ON THE HIGHWAY AT 60+ MPH THE VEHICLE EXHIBITS A SEVERE "SWAY" OR PULL FROM SIDE TO SIDE. THE SEVERITY OF THE SWAYING INCREASES WITH SPEED, THE DRIVER HAS TO "FIGHT" THE STEERING WHEEL TO KEEP THE VEHICLE CENTERED IN ITS LANE. THE SWAY/PULL HAS BEEN PRESENT SINCE THE FIRST HIGHWAY TRIP AT ABOUT 1000 MILES, AND IS STILL PRESENT AFTER DEALER CHECKS AND REALIGNMENTS. THE SWAYING CAN BE SO SEVERE AS TO MAKE THE DRIVER FEEL THE CAR IS UNCONTROLLABLE AT NORMAL HIGHWAY SPEEDS. THE SWAYING CAN BE SO SEVERE AS TO CAUSE THE VEHICLE TO DEPART FROM ITS LANE. THE SWAYING/PULLING OCCURS IN ALL ROAD CONDITIONS. PASSENGERS IN THE VEHICLE HAVE COMMENTED ON THE SWAYING, STATING THEY FELT "UNSAFE". TIRE PRESSURES HAVE BEEN CHECKED AND ADJUSTED TO MANUFACTURERS SPECIFICATIONS BEFORE EACH HIGHWAY TRIP. WHEN TESTED WITH A CHASE VEHICLE THE 2ND VEHICLE DID NOT EXHIBIT THESE SYMPTOMS RULING OUT ROAD/WIND CONDITIONS. *TR

6/13/2012

TL* THE CONTACT OWNS A 2011 SUBARU LEGACY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH THE BRAKES ENGAGED AND LOCKED UP. THE CONTACT MENTIONED THAT ALL THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENTAL PANEL IMMEDIATELY AFTER. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS LATER TOWED TO A DEALER. AFTER DIAGNOSIS THEY ADVISED HER THAT THE FAILURE WAS DUE TO THE GAS CAP TEARING AND THE TRANSMISSION MOTOR MOUNT HAD A LEAK. THE VEHICLE WAS REPAIRED FOR THE GAS CAP ONLY. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HER THAT THERE WERE NO SIMILAR ISSUES. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 23,500.

11/15/2012

TL* THE CONTACT OWNS A 2011 SUBARU LEGACY. WHILE DRIVING APPROXIMATELY 35 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE RADIO BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V283000 (STEERING). THE FAILURE MILEAGE WAS 50,000.

6/3/2015

TL* THE CONTACT OWNS A 2011 SUBARU LEGACY. WHILE DRIVING THE VEHICLE, THE CONTACT HAD TO APPLY THE BRAKES QUICKLY AND THE VEHICLE SHUT OFF. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE TO HIS DESTINATION. SUBARU OF MUSKEGON (1878 E STERNBERG RD, MUSKEGON, MI 49444, (231) 799-2886) DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE DEALER STATED THAT THEY EXTENDED A WARRANTY IN 2018, BUT IT HAD EXPIRED. THE MANUFACTURER WAS CONTACTED AND STATED THE SAME THING AS THE DEALER. THE FAILURE MILEAGE WAS 140,000.

12/2/2019

VEHICLE STALLS WHEN COMING TO A STOP. IT STARTED OUT BEING SPORADIC, DIDN'T HAPPEN TOO OFTEN. THEN GRADUALLY THE STALLING HAPPENED MORE OFTEN UNTIL IT'S TO THE POINT WHERE IT STALLS ALMOST EVERY TIME IT IS DRIVEN. FOUND OUT IT IS A KNOWN PROBLEM OF THE TORQUE CONVERTER, WHICH CAN CAUSE METAL SHAVINGS TO GO INTO THE TRANSMISSION, WHICH COULD CAUSE THAT TO GO AS WELL. WITH CHILDREN IN THE CAR ON A REGULAR BASIS THIS IS TERRIFYING, WHAT IF SOMEONE HITS THE CAR DUE TO THE ENGINE STOPPING? SUBARU SAYS IT ISN'T COVERED UNDER EXTENDED WARRANTY BECAUSE OF THE MILEAGE IN THE CAR. IF IT'S A KNOWN ISSUE SHOULDN'T IT RECEIVE MORE CONCERN/CHECKUPS TO ENSURE THAT PART ISN'T FAILING?

3/20/2020

The contact owns a 2011 Subaru Legacy. The contact stated that while starting the vehicle, the headlights failed to illuminate. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.

1/10/2023

The contact owns a 2011 Subaru Legacy. The contact stated that while driving 35 MPH and driving over a speed bump, there was an abnormal sound coming from underneath the vehicle. The vehicle was driven to an independent mechanic and the contact was informed that the subframe was damaged and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 14,000. The VIN was not available.

10/4/2024