2017 Subaru Impreza Owner Complaints

The contact owns a 2017 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that parts would be available within a month. The contact had not experienced a failure. VIN tool confirms parts not available.

9/8/2022

The contact owns a 2017 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

1/4/2023

I HAVE NOTICED THAT IT IS SIMPLY NOT POSSIBLE TO ADJUST THE DRIVER-SIDE REARVIEW MIRROR OUTWARD ENOUGH TO BE ABLE TO PROPERLY SEE VEHICLES WHICH COULD BE IN MY SIDE BLIND SPOTS, AND THIS FEELS INCREDIBLY UNSAFE. I'M HAPPY THAT THE CAR HAS BLIND SPOT DETECTORS ON THE MIRRORS, BUT THAT IS NO SUBSTITUTE FOR VISIBILITY. IN ADDITION, I DON'T BELIEVE THE LOWER TRIM LEVELS HAVE BLIND-SPOT DETECTORS. I AM 6'3', WHICH IS ON THE TALLER SIDE, BUT STILL, I AM NOT THE ONLY ONE EXPERIENCING THIS PROBLEM AND I HAVE NEVER HAD THIS PROBLEM IN ANY OTHER VEHICLE I'VE DRIVEN. OTHER OWNERS ARE ALSO UNABLE TO ADJUST THEIR SIDE MIRRORS TO THE SAE AND AAA RECOMMENDED POSITIONS. L CAN'T BELIEVE THAT THE VEHICLE WAS ALLOWED TO BE DESIGNED AND PRODUCED WITH THESE MIRRORS! THIS IS A TERRIBLE FLAW IN THE DESIGN, AND IN MY OPINION, SHOULD BE RE-DESIGNED, FIXED FOR THE 2017 YEAR, AND A SAFETY RECALL SHOULD BE PERFORMED FOR ALREADY-PRODUCED VEHICLES.

3/31/2017

THE DRIVER'S SIDE MIRROR DOES NOT ADJUST FAR ENOUGH OUT TO COMPLETELY ELIMINATE BLIND SPOTS. ALL OTHER VEHICLES THAT I'VE DRIVEN ALLOW THE SIDE-VIEW MIRROR TO ADJUST OUTWARDS FAR ENOUGH THAT THE BLINDSPOT IS COMPLETELY ELIMINATED. THE IMPREZA MIRROR ADJUSTS OUT TO A CERTAIN EXTENT AND THEN "BOUNCES" BECAUSE IT HAS REACHED IT'S LIMIT. THIS LIMIT IS NOT SUFFICIENT TO ELIMINATE THE BLINDSPOT.

8/21/2017

WE PURCHASED A NEW IMPREZA ON 2/4/17, WITHIN DAYS OF BRINGING THE CAR HOME WE NOTICED THAT ALL THE RADIO PRESETS HAD BEEN WIPED OUT, AND THE XM RADIO HAD REVERTED BACK TO A TRIAL PERIOD. THAT SAME DAY WE RECEIVED AN EMAIL SAYING THAT OUR CAR WAS SENDING A PROBLEM CODE FOR THE STARLINK SYSTEM. UPON CALLING THE DEALERSHIP WE SPOKE WITH A SERVICE ADVISER WHO OWNS THE SAME CAR AND SHE TOLD US THAT SHE HAS ALL KINDS OF PROBLEMS WITH THE CAR SOFTWARE. INCLUDING BACKUP CAMERA, SCREEN FREEZING, LOSING RADIO PRESETS, CLOCK TIME CHANGING. AND SHE INDICATED THAT THIS WAS A KNOW ISSUE WITH THE VEHICLE MODEL AND SHE HAD BEEN DEALING WITH IT FOR 2 MONTHS. SHE TOLD US THAT SHE HAD BEEN TOLD SUBARU HAD NOT IDEA HOW TO FIX IT AND MAYBE IN MAY THEY MIGHT HAVE IT FIXED. UPON BEING TRANSFERRED TO THE SALES MANAGER, HE HOLD US THAT SUBARU HAD NOT PUT A STOP SELL ORDER ON THE CALL SO THEY KEPT SELLING THEM. WE WERE NEVER TOLD ABOUT THIS DEFECT PRIOR TO BUYING THE CAR. RECENT CALLS WITH SUBARU HAVE CONFIRMED THE PROBLEM, BUT NOBODY WILL CALL US BACK. WE HAVE PUT 3 MILES ON THE CAR SINCE WE PICKED IT UP. WE WANT TO RETURN THE CAR TO THE DEALERSHIP. WE HAVE BEEN DEFRAUDED BY SUBARU. THIS WAS A KNOW DEFECT! SUBARU CUSTOMER SERVICE HAS CONFIRMED THAT THEY HAVE THE ISSUE. MY STARLINK SYSTEM WHICH WARNS IF IN AN ACCIDENT, IS SENDING OUT A PROBLEM CODE AND IT MAKES A LOUD NOISE WHEN I TRY TO CONNECT. THIS IS OBVIOUSLY RELATED TO THE SOFTWARE ISSUE. I AM AFRAID TO DRIVE MY CAR. WE NEED YOUR HELP IN INVESTIGATION THIS. OTHER UNSUSPECTING BUYERS ARE GETTING DUPED EVERY DAY.

2/13/2017

I DID A TEST DRIVE OF THE SUBARU IMPREZA 2017 PREMIUM WAGON AT A SEATTLE-AREA DEALERSHIP. I NOTICED THAT THE CAR DOOR DID NOT LOCK COMPLETELY OR OPENED BY ITSELF WHILE THE CAR WAS IN MOTION. I NOTICED THAT I AM NOT THE ONLY ONE WHO SEES THIS SAFETY ISSUE. THERE ARE OTHERS WHO HAVE REPORTED THE SAME OR SIMILAR PROBLEM ON SUBARU OWNERS FORUM. HERE ARE TWO LINKS TO REVIEW TO SEE THIS ISSUE BEING DISCUSSED: HTTP://WWW.IMPREZA5.COM/FORUM/9-2017-IMPREZA-GENERAL-DISCUSSION-FORUM/3281-IMPREZA-DOOR-CLOSING-ONLY-WHEN-SLAMMED.HTML HTTP://WWW.IMPREZA5.COM/FORUM/138-5TH-GEN-IMPREZA-ISSUES-PROBLEMS/2586-PASSENGER-FRONT-DOOR-OPENS-ITSELF.HTML I THINK THIS IS A SAFETY PROBLEM, BECAUSE IN MY CASE THE DOOR WAS AJAR OR OPENED WHILE I WAS ON A FREEWAY. THIS NEEDS TO BE INVESTIGATED AND PROBLEM FIXED BEFORE THE PROBLEM MANIFESTS IN EITHER THE DRIVER, PASSENGER OR PROPERTY BEING DAMAGED.

5/23/2017

WE PURCHASED A NEW IMPREZA ON 2/4/17, WITHIN DAYS OF BRINGING THE CAR HOME WE NOTICED THAT ALL THE RADIO PRESETS HAD BEEN WIPED OUT, AND THE XM RADIO HAD REVERTED BACK TO A TRIAL PERIOD. THAT SAME DAY WE RECEIVED AN EMAIL SAYING THAT OUR CAR WAS SENDING A PROBLEM CODE FOR THE STARLINK SYSTEM. UPON CALLING THE DEALERSHIP WE SPOKE WITH A SERVICE ADVISER WHO OWNS THE SAME CAR AND SHE TOLD US THAT SHE HAS ALL KINDS OF PROBLEMS WITH THE CAR SOFTWARE. INCLUDING BACKUP CAMERA, SCREEN FREEZING, LOSING RADIO PRESETS, CLOCK TIME CHANGING. AND SHE INDICATED THAT THIS WAS A KNOW ISSUE WITH THE VEHICLE MODEL AND SHE HAD BEEN DEALING WITH IT FOR 2 MONTHS. SHE TOLD US THAT SHE HAD BEEN TOLD SUBARU HAD NOT IDEA HOW TO FIX IT AND MAYBE IN MAY THEY MIGHT HAVE IT FIXED. UPON BEING TRANSFERRED TO THE SALES MANAGER, HE HOLD US THAT SUBARU HAD NOT PUT A STOP SELL ORDER ON THE CALL SO THEY KEPT SELLING THEM. WE WERE NEVER TOLD ABOUT THIS DEFECT PRIOR TO BUYING THE CAR. RECENT CALLS WITH SUBARU HAVE CONFIRMED THE PROBLEM, BUT NOBODY WILL CALL US BACK. WE HAVE PUT 3 MILES ON THE CAR SINCE WE PICKED IT UP. WE WANT TO RETURN THE CAR TO THE DEALERSHIP. WE HAVE BEEN DEFRAUDED BY SUBARU. THIS WAS A KNOW DEFECT! SUBARU CUSTOMER SERVICE HAS CONFIRMED THAT THEY HAVE THE ISSUE. MY STARLINK SYSTEM WHICH WARNS IF IN AN ACCIDENT, IS SENDING OUT A PROBLEM CODE AND IT MAKES A LOUD NOISE WHEN I TRY TO CONNECT. THIS IS OBVIOUSLY RELATED TO THE SOFTWARE ISSUE. I AM AFRAID TO DRIVE MY CAR. WE NEED YOUR HELP IN INVESTIGATION THIS. OTHER UNSUSPECTING BUYERS ARE GETTING DUPED EVERY DAY.

2/13/2017

EYESIGHT SYSTEM KEEPS TURNING ITSELF OFF. REAR CAMERA HAS FAR MORE PROBLEMS AFTER FEDERAL REAR CAMERA RECALL. CAMERA OFTEN DOESN'T APPEAR AND LEAVES ME WITH A BLANK SCREEN. EYESIGHT SYSTEM SHUTS OFF RANDOMLY AND RESETS AFTER A RESTART. NOTHING ELSE CHANGES BUY A RESTART, AND PROBLEM IS SOLVED. SOUND ALSO CEASES TO COME OUT OF THE RADIO, TOTAL SILENCE, REGARDLESS OF INPUT AND VOLUME SETTING. ALL OF THE ABOVE IS RANDOM. CAR'S BATTERY RUNS DOWN AT TIMES, AS THE SCREEN STAYS ON ON THE RADIO, EVEN WHEN TURNED OFF. TWICE THE CAR WOULD NOT START. WE NOW CARRY A BATTERY JUMP BOX WITH US AT ALL TIMES. PROBLEMS HAPPEN WHEN IN MOTION OR PARKED. SPEED OR TIME RUNNING NOT RELATIVE TO ISSUES. CAR HAS BEEN INTO THREE DIFFERENT DEALERS AND HAS AN APPOINT FOR A FOURTH RIGHT NOW. CAR WAS DELIVERED FEB 9, AND HAS BEEN A TOTAL ELECTRICAL DISASTER.

3/24/2017

TL* THE CONTACT OWNS A 2017 SUBARU IMPREZA. WHILE DRIVING VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE LOST POWER. ALSO, THE GEARS FAILED TO SHIFT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE COMPUTER NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SEVERAL OTHER TIMES. THE VEHICLE WAS TAKEN TO THE DEALER THREE DIFFERENT TIMES ON THREE DIFFERENT OCCASIONS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 80,000.

4/20/2017

OIL CONSUMPTION . 1 QUART LOW AT 4,051 MILES. WARNING LIGHT INDICATOR CAME ON. ENGINE OIL LEVEL LOW. AT 6, 603 MILES PHYSICALLY CHECKED OIL LEVEL AND ONCE AGAIN 1 QUART LOW. SUBARU FACILITY PERFORMED OIL CONSUMPTION TEST AND IT FAILED. SMALL BLOCK HAS BEEN ORDERED

11/5/2017

DASHBOARD AIRBAG WARNING LIGHT IS ON WHEN OUTSIDE TEMPERATURES ARE HOT. HAPPENS ALLS SURFACES/MOVEMENT: STATIONARY, MOVING, CITY STREET, HIGHWAY. PASSENGER SEAT EMPTY, DRIVER IN CAR ONLY. SUBARU DEALER BLAMED IT ON MY SEAT COVERS, AFTER PUSHING FOR MORE RESEARCH DEALERSHIP SAYS THERE IS A KNOWN PROBLEM WITH AIRBAG SENSOR BUT ONLY TECHS WHO CALL INTO THEIR TECH HELP LINE ARE MADE AWARE. THE PART TO FIX THE AIRBAG ISSUE/LIGHT IS NOT CURRENTLY AVAILABLE, AND NO SPECIFIC DATE THE PART WILL BE AVAILABLE TO FIX. DEALERSHIP STATES THE ISSUE IS THE SENSORS LOCATED ON THE INTERIOR ROOF OF MY CAR NEXT TO INTERIOR LIGHTS. STATES THE SENSOR WIRES AREN'T COATED WELL ENOUGH FROM HEAT, CAUSING THE LIGHT TO COME ON/NOT PROPERLY REGISTERING IF THERE IS OR IS NOT A PERSON IN THE PASSENGER SEAT. AIRBAG IS OFF IF IT DOESN'T REGISTER A PASSENGER. HAPPENED THREE TIMES IN THE PAST TWO WEEKS.

6/7/2017

CAR WILL NOT MOVE FOR SEVERAL SECONDS AFTER HITTING THE GAS AND AIR BAG LIGHT COMES ON. COASTING TO A RED LIGHT STOP DOWNHILL, WHEN I START TO MAKE LEFT TURN INTO TRAFFIC CAR DOES NOT RESPOND TO GAS PEDAL FOR 2-4 SECONDS AND WHEN IT STARTS MOVING IT FEELS LIKE ITS IN A HIGH GEAR BUCKING LIKE A MANUEL TRANSMISSION. IT IS A CVT . LAST TIME THIS HAPPENED I ROLLED INTO THE INTERSECTION ALMOST TO GET HIT BY A TRUCK, LUCKILY IT SWERVED TO AVOID ME. I'M SCARED TO DRIVE THIS CAR. ENCLOSED IS A PICTURE OF THE AIR BAG LIGHT ON WHILE I AM DRIVING, EXTREMELY UNSAFE VEHICLE

8/8/2017

I WAS PARKING MY CAR AT APARTMENT'S PARKING LOT BY RIGHT TURNING. I WAS DRIVING REALLY SLOW ABOUT 5MILES/HR.MY FOOT WAS ON THE BREAK PEDAL AND AS I PRESS THE BREAK TO SLOW MY CAR FURTHER IT GOT ACCELERATED (WITH RAVING ENGINE NOISE) AND HIT FRONT PARKING FENCE AS WELL AS PARKED CAR RIGHT TO ME. I MOVED THE AUTOMATIC GEAR STICK TO PARKING POSITION AND ABLE TO STOP THE CAR. I TALKED WITH MY CAR MAKER AND THEY LOOKED AT IT AND PREPARED A REPORT IN 10 WEEKS. ACCORDING TO THEM WEATHER MAT MIGHT BE THE CAUSE OF THIS PROBLEM.BUT I DO NOT THINK WEATHER MAT MOVED FROM ITS PLACE DURING INCIDENT. I AM REALLY SCARED TO DRIVE THIS CAR AGAIN SPECIALLY MY CAR MANUFACTURER DOESN'T SEEMS TO FIND THE REAL CAUSE OF PROBLEM. I THINK MY VEHICLE HAD AN ELECTRICAL MALFUNCTION THAT CAUSES THE VEHICLE TO CONTINUE ACCELERATING EVEN MY FOOT WAS ON BREAK.

1/18/2018

STARTED THE CAR IT WAS ON PARK, THE CAR ACCELERATED TO 5RPM IN A MATTER OF SECONDS ENGINE SOUNDED LIKE AN AIRPLANE, I SHUT THE CAR AND REPEATED THE SAME PROCEDURE 3 TIMES. CALLED THE DEALER AND HAD IT TOWED THERE. THE FIRST TIME I COMPLAINED WAS AND TOOK IT TO THE DEALER IT WAS ACCELERATING ON HIGH BUT THEY REPROGAMMED IT. WAS STATIONARY ON CITY STREET

5/15/2019

TL* THE CONTACT OWNS A 2017 SUBARU IMPREZA. WHILE DRIVING VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE LOST POWER. ALSO, THE GEARS FAILED TO SHIFT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE COMPUTER NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SEVERAL OTHER TIMES. THE VEHICLE WAS TAKEN TO THE DEALER THREE DIFFERENT TIMES ON THREE DIFFERENT OCCASIONS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 80,000.

4/20/2017

CAR WILL NOT MOVE FOR SEVERAL SECONDS AFTER HITTING THE GAS AND AIR BAG LIGHT COMES ON. COASTING TO A RED LIGHT STOP DOWNHILL, WHEN I START TO MAKE LEFT TURN INTO TRAFFIC CAR DOES NOT RESPOND TO GAS PEDAL FOR 2-4 SECONDS AND WHEN IT STARTS MOVING IT FEELS LIKE ITS IN A HIGH GEAR BUCKING LIKE A MANUEL TRANSMISSION. IT IS A CVT . LAST TIME THIS HAPPENED I ROLLED INTO THE INTERSECTION ALMOST TO GET HIT BY A TRUCK, LUCKILY IT SWERVED TO AVOID ME. I'M SCARED TO DRIVE THIS CAR. ENCLOSED IS A PICTURE OF THE AIR BAG LIGHT ON WHILE I AM DRIVING, EXTREMELY UNSAFE VEHICLE

8/8/2017

ON MARCH 22, 2018, MY 2017 SUBARU IMPREZA SPORT WAGON, WITH APPROXIMATELY 10,000 MILES EXPERIENCED A CATASTROPHIC FAILURE OF THE REAR SUSPENSION COMPONENTS TRAVELING AT 8 MILES PER HOUR. I WAS PROCEEDING THROUGH A GREEN LIGHT ' MAKING A RIGHT. 3/4 OF THE WAY THRU THE TURN I FELT A VIOLENT JARRING OF MY CAR ON THE LEFT SIDE AND THE DRIVER'S SIDE CURTAIN AIRBAG SLAMMED THE LEFT SIDE OF MY UPPER BODY NECK AND HEAD. I SAW THAT MY DIRECTION OF TRAVEL DID NOT CHANGE I STARTED TO PULL OFF TO THE SIDE OF THE ROAD AND APPLY THE BRAKES. HAD NO BRAKES. A WOMAN PULLED OVER AND SHE SAID " NO ONE HIT YOU, YOUR WHEEL JUST FELL OFF." POLICE CAME AND HELPED ME OUT OF MY CAR AND COMPLETED AN ACCIDENT REPORT. WE NOTICED 1/2 OF MY WHEEL WAS IN THE INTERSECTION AND A POLICE OFFICER RECOVERED IT FOR ME. MITCHELL SUBARU INSPECTED THE VEHICLE SUBMITTED A CLAIM WITH SUBARU OF AMERICA (SOA) STATING CATASTROPHIC FAILURE OF THE REAR SUSPENSION COMPONENTS. SOA THEN CONDUCTED THEIR OWN INVESTIGATION OF THE INCIDENT. THE SOA REPRESENTATIVES WRONGLY CONCLUDED THAT I WAS INVOLVED IN A 'HIGH SPEED, REAR COLLISION WITH ANOTHER VEHICLE'. THEY DID NOT EXAMINE OR REMOVE ANY SUSPENSION COMPONENTS FOR FURTHER TESTING. SOA CONCLUSIONS ARE COMPLETELY INACCURATE. THE POLICE OFFICER IS ADAMANT THAT THERE WAS NO OTHER VEHICLE INVOLVED. EYEWITNESS ON THE SCENE STATED THAT SHE WATCHED THE EVENT UNFOLD AND THAT MY WHEEL 'FELL OFF'. THE ADJUSTER FROM MY INSURANCE COMPANY CONCLUDED THAT A 'MASSIVE FAILURE OF THE RIGHT REAR WHEEL / SUSPENSION CAUSED THE ACCIDENT', 'NO OTHER VEHICLE WAS INVOLVED'. A FACTORY TRAINED SUBARU TECHNICIAN WITH 20 YEARS OF EXPERIENCE STATED THAT THERE WAS NO DAMAGE THAT POINTED TO A COLLISION AND THAT THE SCUFF MARKS NOTED BY SOA WHERE CAUSED BY THE REAR TIRE SLAMMING INTO THE PANEL. SOA DENIES ALL RESPONSIBILITY FOR THIS DEVASTATING FAILURE OF THEIR PRODUCT.

5/24/2018

I DRIVE APPROX. 145 MILES A DAY FOR WORK; NORMAL HIGHWAY DRIVING. I BOUGHT MY CAR 2.5 YEARS AGO AND HAVE JUST OVER 96,000 MILES ON IT. IN THIS TIME SPAN I'VE HAD TO REPLACE TWO WHEEL BEARINGS; 40,000 MILES AND 96,000 MILES. THIS SEEMS TO ME TO BE A HIGH RATE OF WEAR ON A FAIRLY CRITICAL PART.

10/5/2019

TL* THE CONTACT OWNS A 2017 SUBARU IMPREZA. WHILE THE CONTACT WAS COASTING THE VEHICLE FORWARD IN THE DRIVEWAY, IT INDEPENDENTLY SURGED FORWARD WITHOUT WARNING AND CRASHED INTO THE GARAGE DOOR. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE BEFORE AND THAT THE EYESIGHT AUTOMATIC BRAKING FEATURE FAILED TO ACTIVATE DURING EACH OCCURRENCE. THE AIR BAGS DID NOT DEPLOY UPON IMPACT AND THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE DEALER (BEYER SUBARU, 7416 RICHMOND HWY, ALEXANDRIA, VA 22306, 703-768-5800) WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO AN INDEPENDENT BODY SHOP FIRST AND THEN BRING IT TO THEM FOR DIAGNOSTIC TESTING. THE CONTACT EMAILED THE MANUFACTURER REGARDING THE FAILURE. THE VEHICLE REMAINED ON THE CONTACT'S PROPERTY AND HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. *TT*JB

10/15/2019

THERE ARE TWO SEPARATE ISSUES WITH THIS VEHICLE WHICH HAS NOT BEEN RESOLVED THROUGH DEALERS HELP AND NO RECALLS HAVE BEEN ISSUED YET FOR THESE PROBLEMS. FIRST: THE ENGINE STALLS AROUND 16 TO 11 MPH. THE ACCELERATION SLOWS DOWN RAPIDLY AFTER 16-15MPH THEN IT RAMPS UP AT 13MPH AND THEN SLOWS DOWN AROUND 11 MPH SPEEDS. THIS ISSUE HAS BEEN PERSISTENT SINCE THE OWNERSHIP OF THE VEHICLE. NHTSA NEEDS TO LOOK INTO THIS PROBLEM SINCE IT CAN BE A POTENTIAL SAFETY RISK AND CAN CAUSE ACCIDENTS. SECOND: THE BATTERY ON THIS VEHICLE WAS DEAD SUDDENLY OVER NIGHT WITHOUT ANY VISIBLE CLUES. NO MAP OR DOME LIGHTS WERE KEPT ON. THE VEHICLE WAS SWITCHED OFF PROPERLY AND NEXT MORNING THE BATTERY WAS DEAD. SOMEWHERE IN THE VEHICLE (THE SUSPECT IS INFOTAINMENT SYSTEM) THE BATTERY IS DRAINING. THIS HAS HAPPENED TWICE AND HAD TO CHANGE THE BATTERIES. THESE ISSUES ARE HUGE SAFETY HAZARDS THAT NEEDS TO BE ADDRESS IMMEDIATELY.

11/20/2019

I PURCHASED A 2017 SUBARU IMPREZA LIMITED ON 7.30.17 FROM BOB BARKER SUBARU IN CARLSBAD, CA. THE CAR, UNTIL YESTERDAY, HAD APPROXIMATELY 500 MILES ON THE ODOMETER. ON 8.9.17 AT 1830 MY SON WAS DRIVING THE CAR AND HIS FRIEND WAS IN THE PASSENGER SEAT. THE CAR WAS STRUCK ON THE LEFT FRONT SIDE BY A FORD FUSION ENTERING THE INTERSECTION AFTER THE SIGNAL HAD CHANGED. THE AIRBAGS DEPLOYED. WHAT HAPPENED NEXT IS UNBELIEVEABLE!! MY SON REPORTS THAT THE SMELL OF SMOKE CAUSED HIM TO AWAKEN AND SCRAMBLE, WITH HIS FRIEND, FROM THE PASSENGER SIDE DOOR AND REACH SAFETY BEFORE THE CAR WAS COMPLETELY ENGULFED IN FLAMES. I DO NOT UNDERSTAND HOW A FRONTAL COLLISION ON A SIDE STREET CAN CAUSE A CAR TO BURST INTO AN INFERNO. PLEASE INVESTIGATE THIS CAR'S DANGEROUS BEHAVIOR IN A RATHER ORDINARY COLLISION. THIS INCIDENT DID NOT RESULT IN LOSS OF LIFE OR SIGNIFICANT MORBIDITY, BUT FUTURE DRIVERS MAY NOT BE SO LUCKY. I WOULD BE HAPPY TO DIRECT YOU TO THE TOWING COMPANY THAT HAS THE CAR SO YOU CAN INVESTIGATE.

8/10/2017

I bought a "Subaru Impreza" 2017, and in the span of 4 years, had numerous issues, including: -dead battery -car suddenly stopping on highway: no electroninc warning whatsoever -over 6 possibly lethal recalls (mainly pertaining to car electronics andbrakes), which might cause car to stop moving/responsing to steering/braking at any moment, which I send in for repair ASAP. Afterwards, I was assured all the electronics and brake components had been checked, and I would be safe to drive everyday for work. -This week, after all these "repaired" recalls, my car suddenly while I was driving on one of the busiest/most dangerous highways in our area: it took me several minutes to even manage to pull onto the shoulder. During that time, I was almost hit 5 times, and had to call CHP to come take me. I could have easily been killed. and the CHP operator clearly told me not to drive this car again. -The next day, I got to Subaru dealership which sold me this car, asking for a loaner, and free repair. Although Subaru provided the loaner, they also gave me a 1133.98$ to fix the electronic issue, which they assured me "is not my fault, but not on the recall list, so even though it malfunctioned, I have to pay, even though their negligence almost cost me my life. I'm curious to know how many other Subaru 2017 drivers had similar experience.

9/16/2021

TL* THE CONTACT OWNS A 2017 SUBARU IMPREZA. WHEN STARTING THE VEHICLE, IT IDLED STRANGELY. THERE WERE NO WARNING INDICATORS ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER (OCEAN SUBARU OF FULLERTON, 1100 EUCLID ST, FULLERTON, CA 92832), BUT THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V216000 (FUEL SYSTEM, GASOLINE) AND THE FAILURE STARTED AFTER THE RECALL WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO A DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 11,000. *TT

5/22/2018

TL* THE CONTACT OWNS A 2017 SUBARU IMPREZA. THE VEHICLE WAS SERVICED AT METRO WEST SUBARU (948 WORCESTER ST, NATICK, MA 01760, (508) 651-2000) PER NHTSA CAMPAIGN NUMBER: 17V216000 (FUEL SYSTEM GASOLINE); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 1,304. *BF. *TR

3/7/2019

ON MARCH 22, 2018, MY 2017 SUBARU IMPREZA SPORT WAGON, WITH APPROXIMATELY 10,000 MILES EXPERIENCED A CATASTROPHIC FAILURE OF THE REAR SUSPENSION COMPONENTS TRAVELING AT 8 MILES PER HOUR. I WAS PROCEEDING THROUGH A GREEN LIGHT ' MAKING A RIGHT. 3/4 OF THE WAY THRU THE TURN I FELT A VIOLENT JARRING OF MY CAR ON THE LEFT SIDE AND THE DRIVER'S SIDE CURTAIN AIRBAG SLAMMED THE LEFT SIDE OF MY UPPER BODY NECK AND HEAD. I SAW THAT MY DIRECTION OF TRAVEL DID NOT CHANGE I STARTED TO PULL OFF TO THE SIDE OF THE ROAD AND APPLY THE BRAKES. HAD NO BRAKES. A WOMAN PULLED OVER AND SHE SAID " NO ONE HIT YOU, YOUR WHEEL JUST FELL OFF." POLICE CAME AND HELPED ME OUT OF MY CAR AND COMPLETED AN ACCIDENT REPORT. WE NOTICED 1/2 OF MY WHEEL WAS IN THE INTERSECTION AND A POLICE OFFICER RECOVERED IT FOR ME. MITCHELL SUBARU INSPECTED THE VEHICLE SUBMITTED A CLAIM WITH SUBARU OF AMERICA (SOA) STATING CATASTROPHIC FAILURE OF THE REAR SUSPENSION COMPONENTS. SOA THEN CONDUCTED THEIR OWN INVESTIGATION OF THE INCIDENT. THE SOA REPRESENTATIVES WRONGLY CONCLUDED THAT I WAS INVOLVED IN A 'HIGH SPEED, REAR COLLISION WITH ANOTHER VEHICLE'. THEY DID NOT EXAMINE OR REMOVE ANY SUSPENSION COMPONENTS FOR FURTHER TESTING. SOA CONCLUSIONS ARE COMPLETELY INACCURATE. THE POLICE OFFICER IS ADAMANT THAT THERE WAS NO OTHER VEHICLE INVOLVED. EYEWITNESS ON THE SCENE STATED THAT SHE WATCHED THE EVENT UNFOLD AND THAT MY WHEEL 'FELL OFF'. THE ADJUSTER FROM MY INSURANCE COMPANY CONCLUDED THAT A 'MASSIVE FAILURE OF THE RIGHT REAR WHEEL / SUSPENSION CAUSED THE ACCIDENT', 'NO OTHER VEHICLE WAS INVOLVED'. A FACTORY TRAINED SUBARU TECHNICIAN WITH 20 YEARS OF EXPERIENCE STATED THAT THERE WAS NO DAMAGE THAT POINTED TO A COLLISION AND THAT THE SCUFF MARKS NOTED BY SOA WHERE CAUSED BY THE REAR TIRE SLAMMING INTO THE PANEL. SOA DENIES ALL RESPONSIBILITY FOR THIS DEVASTATING FAILURE OF THEIR PRODUCT.

5/24/2018

CAR ONLY YEAR OLD. RUST ON SUSPENSION COMPONENTS REAR OF CAR. SEE ATTACHED PHOTOS.

10/16/2018

I BELIEVE MY CAR EXPERIENCED A SPONTANEOUS EXPLOSION OF THE SUN ROOF GLASS: WHILE DRIVING ON A STRAIGHT SECTION OF HIGHWAY I HEARD AND FELT A SUDDEN, LOUD, EXPLOSIVE SOUND THAT I THOUGHT WAS FROM SOMETHING HITTING THE ROOF OF MY CAR. AT THE TIME I WAS DRIVING IT CLOUDY BUT NO PRECIPITATION, APPROX. 36 DEGREES, DRY ROAD CONDITIONS WITH MINIMAL TRAFFIC, APPROX. 3:30PM. I WAS IN THE RIGHT LANE, NO CONSTRUCTION OR OBJECTS NOTED IN THE ROAD IN THE AREA AND NOT NEAR AN OVERHEAD ROADWAY OR ELEVATED SIDE OF ROAD. I EXITED THE HIGHWAY AT THE NEAREST EXIT AND PULLED INTO A PARKING LOT TO INSPECT MY CAR, AT WHICH TIME I FOUND A LARGE SECTION (APPROX. 10" X 4-5") OF SUN ROOF GLASS WAS MISSING AND THE SURROUNDING GLASS WAS BROKEN AND PROTRUDING OUTWARD (SEE ATTACHED PHOTO). THIS WAS MYSTERIOUS AS I HAD ASSUMED THAT SOMETHING HAD STRUCK THE TOP OF MY CAR AND, THUS, EXPECTED TO SEE THE GLASS PUSHED DOWNWARD FROM THE IMPACT. NO OBJECT (ROCK OR OTHER PROJECTILE) WAS FOUND RESTING ON THE SUN SHADE, WHICH FORTUNATELY WAS CLOSED AT THE TIME OF THE INCIDENT. I CALLED MY SUBARU DEALERSHIP WHERE I PURCHASED MY CAR IN JUNE 2017 NEW (ALL EQUIPMENT ORIGINAL) AND DESCRIBED THE PROBLEM TO THE SERVICE MANAGER. HE IMMEDIATELY OFFERED, "AT NO COST" TO ME, A LOANER CAR AND ASKED ME TO BRING IN MY CAR, WHICH I DID THE NEXT MORNING. THE MANAGER AND A TECH STAFF PERSON LOOKED OVER MY CAR AND ASSESSED THAT I WOULD NEED ONLY TO REPLACE THE GLASS AS THE FRAME WAS INTACT. I WAS ALSO TOLD THAT SUBARU WOULD COVER THE COST OF THIS REPLACEMENT, WHICH THEY DID. I BELIEVE THIS WAS A SPONTANEOUS EXPLOSION BASED ON THE RESEARCH I FOUND ON THE INTERNET PARTICULARLY A CONSUMER REPORT ARTICLE.

4/2/2018

WITH STEERING WHEEL HELD STRAIGHT OR TURNING, IN TOWN OR HIGHWAY SPEEDS, WHEELS WILL PULL LEFT OR RIGHT AS ROAD SURFACE VARIES CAUSING CAR TO MOVE IN LANE, PUTTING PRESSURE ON THE STEERING WHEEL TO BE CORRECTED. IT IS AS IF THE CAR WANTS TO STEER ITSELF. THIS IS AN ONGOING ISSUE SINCE LEASING THE VEHICLE.

4/7/2018

UPON ENTERING THE VEHICLE WHICH WAS PARKED IN THE GARAGE AND PREPARING TO START I PLACED MY FOOT ON THE BRAKE PEDAL IT PROCEEDED TO TRAVEL TO THE FIREWALL WITH NO RESISTANCE. I THEN PUSHED THE START BUTTON AND THE INSTRUMENTATION LIT UP. I COULD NOT PROCEED ANY FURTHER. I GOT OUT OF THE CAR SHUT THE DOOR. I PONDERED WHAT TO DO NEXT IE, CALL A TOW TRUCK, DISCONNECT THE BATTERY AND DECIDED TO RE-ENTER THE VEHICLE. UPON ENTERING EVERYTHING RETURNED TO NORMAL. AFTER THIS OCCURRED I BROUGHT THE VEHICLE TO THE DEALERSHIP AND WAS INFORMED THAT THEY COULD FIND NOTHING WRONG. IN THE PAST I HAVE HAD PROBLEMS WITH THE DISPLAY NOT FUNCTIONING, THE AIRBAG WARNING LIGHT COMING ON. THESE PROBLEMS DISAPPEARED AFTER THE THE ENGINE WAS SHUT OFF. THESE PROBLEMS APPEAR NOT TO REGISTER IN THE SYSTEM COMPUTER. I HAVE NOTIFIED SUBARU OF AMERICA OF THESE PROBLEMS, ESPECIALLY THE BRAKE INCIDENT, WHICH I CONSIDER A SERIOUS SAFETY ISSUE BUT THEY SHOW VERY LITTLE CONCERN.

7/17/2018

TL* THE CONTACT OWNS A 2017 SUBARU IMPREZA. WHILE THE CONTACT WAS COASTING THE VEHICLE FORWARD IN THE DRIVEWAY, IT INDEPENDENTLY SURGED FORWARD WITHOUT WARNING AND CRASHED INTO THE GARAGE DOOR. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE BEFORE AND THAT THE EYESIGHT AUTOMATIC BRAKING FEATURE FAILED TO ACTIVATE DURING EACH OCCURRENCE. THE AIR BAGS DID NOT DEPLOY UPON IMPACT AND THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE DEALER (BEYER SUBARU, 7416 RICHMOND HWY, ALEXANDRIA, VA 22306, 703-768-5800) WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO AN INDEPENDENT BODY SHOP FIRST AND THEN BRING IT TO THEM FOR DIAGNOSTIC TESTING. THE CONTACT EMAILED THE MANUFACTURER REGARDING THE FAILURE. THE VEHICLE REMAINED ON THE CONTACT'S PROPERTY AND HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. *TT*JB

10/15/2019

2017 SUBARU IMPREZA. CONSUMER WRITES IN REGARDS TO DEALERS PUTTING AFTRMARKET PARTS ON VEHICLE DURING REPAIR AND REMOVING ORIGNAL SUBARU PARTS. *LD *JS

12/12/2019

THE VEHICLE STARTED TO GET RUST IN THE TRUNK AROUND WHERE THE RAIN WATER SLIDES DOWN THE VEHICLE. I TOOK THE VEHICLE TO THE SUBARU DEALERSHIP WHERE I PURCHASED IT AND TRIED TO CLAIM THE MANUFACTURER'S 3 YEAR ANTI CORROSION WARRANTY TO REPAIR THE DAMAGE BUT THE SUBARU DEALERSHIP CLAIMED THAT SUBARU OF AMERICA DETERMINED THAT THE RUST WAS CAUSED BY "OUTSIDE INFLUENCES" AND REFUSED TO COVER IT WITH THE 3 YEAR ANTI CORROSION WARRANTY.

2/26/2020

THE WINDSHIELD HAS A CRACK OUT OF NOWHERE. THIS HAPPENED IN MY GARAGE WHERE THE VEHICLE IS PARKED MOST OF THE TIME.

11/27/2020

A CRACK APPEARED IN THE WINDSHIELD ON THE DRIVER'S SIDE OF THE CAR. THE CAR WAS MOVING WHEN THE CRACK APPEARED BUT WAS STATIONARY (DRIVEWAY) WHEN THE CRACK EXPANDED FROM THE DRIVER'S SIDE TO THE PASSENGER SIDE BY THE NEXT DAY.

12/1/2020

A CRACK APPEARED IN THE WINDSHIELD ON THE DRIVER'S SIDE OF THE CAR. THE CAR WAS MOVING WHEN THE CRACK APPEARED BUT WAS STATIONARY (DRIVEWAY) WHEN THE CRACK EXPANDED FROM THE DRIVER'S SIDE TO THE PASSENGER SIDE BY THE NEXT DAY.

12/1/2020

The contact owns a 2017 Subaru Impreza. The contact stated while seated in the passenger’s seat, the passenger’s side air bag occupant sensor failed to operate as needed. The vehicle was taken to the dealer and she was informed that due to her stature, the passenger’s side occupant sensor would not recognize her while seated in the passenger’s seat. The manufacturer had been notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was unknown.

6/4/2021

The contact owns a 2017 Subaru Impreza. The contact stated while driving 15 MPH, the vehicle began to hesitate without warning. The contact then stated that while at a stop light, the vehicle stalled upon the depression of the accelerator pedal with the traction control symbol flashing on the instrument panel. The vehicle failed to restart after several attempts. An attempt to jumpstart the vehicle also failed to start the vehicle. The vehicle was then towed to the dealer where it was initially diagnosed with defective spark plugs and contaminated fuel. The contact was later informed that the failure was caused by a defective fuel pump that needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 68,500.

5/17/2024

The contact owns a 2017 Subaru Impreza. The contact stated that the "Check Headlight Assembly" message was displayed, and the front passenger’s side headlight occasionally turned off or on, while attempting to start the vehicle and while driving at various speeds. The vehicle was taken to a local dealer, where the vehicle was diagnosed, and the contact was informed that the front passenger’s side headlight assembly was faulty and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 22V624000 (EXTERIOR LIGHTING); as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 69,534.

3/28/2025

1. Any and all airbags failed to deploy. The car is currently parked in my garage and is available for inspection. The insurance company has declared the car a "total loss," and would like to tow it away as soon as possible. 2. The driver had a concussion and whiplash after their forehead hit the steering wheel. 3. No safety inspector has inspected the car yet. The insurance appraiser has inspected the car for the insurance company. 4. There were no warnings or dashboard lights indicating that the airbag had a problem and would fail to fully deploy.

8/26/2025