2012 Jaguar XF Owner Complaints

TL* THE CONTACT OWNS A 2012 JAGUAR XF. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LEAKED FUEL AND THE ENGINE STALLED. THE VEHICLE WAS NOT ABLE TO RESTART. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A TECHNICIAN INFORMED THE CONTACT THAT THE FUEL PUMP WAS LEAKING FUEL. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V521000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

1/26/2016

VEHICLE WAS PARKED I NOTICED A GAS SMELL COMING FROM THE VEHICLE. THE FUEL LINE OR THE FUEL TANK HAS A LEAK THE MECHANICS DON'T KNOW HOW THIS COULD HAVE HAPPENED

6/30/2016

CAR STALLED WHILE DRIVING IN A STRAIGHT LINE, VEHICLE WAS STILL IN MOTION WHEN ENGINE STOPPED WITHOUT ANY WARNING LIGHTS (SUDDEN AND TOTAL LOSS OF POWER). STEERING CONTROL WAS LIMITED WHEN ENGINE SHUTOFF AND BRAKE PEDAL ALSO REQUIRED MUCH MORE PRESSURE THAN NORMAL TO BRING CAR TO STOP. ISSUE HAPPENED WHILE TAKING OFF FROM SCHOOL PARKING LOT, SO NO ACCIDENTS WERE CAUSED, BUT IT WOULD HAVE BEEN A VERY LIKELY CAUSE FOR AN ACCIDENT ON A BUSY FREEWAY. CAR DID NOT START BACK UP AND HAD TO BE TOWED BACK TO REPAIR SHOP.

10/23/2017

IT STARTED OFF AS A SMALL COOLANT LEAK BUT AFTER SPOTTING COOLANT ON THE OVERFLOW HOSE, I NOTICED A CRACK IN THE PLASTIC HOSE. REPLACING THAT HOSE DIDN'T STOP THE PROBLEM; COOLANT KEPT LEAKING AND I HAD TO BUY ANOTHER BOTTLE. I THEN BROUGHT MY CAR TO A MECHANIC WHO PRESSURE TESTED IT AND SAID THE WATER PUMP NEEDS TO BE REPLACED. HE REPLACES IT FOR $734, WE PRESSURE TEST IT, ALL SEEMS GOOD. A COUPLE DAYS LATER I START LEAKING A LARGE AMOUNT OF COOLANT AGAIN SO I PURCHASE A NEW BOTTLE OF COOLANT JUST TO GET HOME. THAT NIGHT I RESEARCH 2012 JAGUAR WATER PUMP ISSUES AND SEE THAT THIS IS A VERY KNOW MAJOR DESIGN FLAW AND USE OF CHEAP PLASTIC AFFECTING LOTS OF OWNERS. THE WATER PUMP FAILS REGULARLY AND THE PLASTIC CROSSOVER PIPE JUST BURSTS AT THE SEEMS. I HAVE A FAMILY FRIEND PURCHASE AND REPLACE THIS, ANOTHER $502. AFTER ANOTHER COUPLE DAYS I SMELL COOLANT YET AGAIN AND NOTICE A SMALL DRIP. THIS TIME IT'S THE WATER PUMP BLEEDER HOSE. I PURCHASE THE NEW UPDATED PART WHICH IS NOW 2 PARTS INSTEAD OF ONE AND SPEND ANOTHER $419 TO REPLACE IT. NOW THIS ALL IS HAPPENING AT THE ABSOLUTE WORST TIME EVER. THIS ISSUE STARTED WHILE MY WIFE WAS 8+ MONTHS PREGNANT. THE UNCERTAINTY OF WHEN THE CAR WOULD LEAK OR GOD FORBID OVERHEAT ON THE WAY TO THE HOSPITAL HAD ME VERY NERVOUS AND UPSET. THIS WAS A MAJOR SAFETY ISSUE. NOW I KNOW THE CAR WAS OUT OF WARRANTY BUT AFTER DOING A LOT OF RESEARCH ON THIS, I FEEL THAT THE WATER PUMP AND CROSSOVER SHOULD HAVE BEEN RECALLED DUE TO THE KNOWN FLAWS AND ALMOST CERTAIN FAILURE. AT THE VERY LEAST I SHOULD HAVE BEEN NOTIFIED AS AN OWNER THAT THIS HAPPENS TO THE CAR AS I AM SURE YOU WERE AWARE OF ALL THE FIXES BEING DONE AT RETAILERS AND BY THE MULTIPLE PRODUCT UPGRADES. I FOUND OUT THAT OTHER VEHICLES WITH DIFFERENT VIN #S WERE IN FACT RECALLED.

8/21/2018

2012 JAGUAR XF. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAGS RECALL. *LD

3/23/2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 JAGUAR XF. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V027000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

4/6/2017

LEFT FRONT BRAKE LINE FAILURE AT MIDLINE. LEAKED SO BAD THE ENTIRE BRAKE FUILD RESERVOIR EMPTIED AFTER 2 BRAKE PUSHES. I AM SO LUCKY I JUST STOPPED FOR GAS AND WASN'T DRIVING ON MY TRIP DOWN THE HIGHWAY. THE CAR IS ONLY 5 YEARS OLD AND 79XXX MILES. THERE MUST BE DESIGN OR MANUFACTURE ISSUE WITH THESE BRAKE LINES. MY CAR IS CHECKED BY THE DEALER PER JAGUAR SCHEDULE.

5/27/2017

DASHBOARD IS COMING ABOUT CAUSING VISUAL IMPAIRMENT TO ROAD

7/26/2018

I WAS DRIVING DOWN I-95 SOUTH ON 11/12/12, NEAR PHILADELPHIA (ON THE WAY TO A 76ERS GAME) WITH MY 7 YEAR OLD SON IN THE BACKSEAT (WITH BOOSTER). I WENT TO ACCELERATE AND THE PEDAL APPARENTLY GOT STUCK (I DIDN'T KNOW THAT WAS THE ISSUE AT THE TIME). HARROWING EXPERIENCE TO SAY THE LEAST. I SAW THE ENGINE WAS REVVING VERY HIGH AND THUS THOUGHT IT HAD DROPPED TO A LOWER GEAR, BUT THE SPEED KEPT INCREASING (RAPIDLY). TRIED USING THE BRAKES FOR 3-5 SECONDS, BUT IT DID NOT SEEM TO DO MUCH (DID NOT SOLVE THE PROBLEM). I REALIZED WHAT MIGHT BE GOING ON AND SLIPPED MY TOE UNDER THE ACCELERATOR THEN POPPED IT UP...NO INJURIES, OTHER THAN JANGLED NERVES. INTERESTING THAT THE PEDAL WAS NOT CAUGHT ON ANY PART OF THE CARPET OR BEING OBSTRUCTED BY IT - WHICH WAS WHAT I THEORIZED WHILE BRINGING THE CAR TO A STOP. THE ACCELERATOR PEDAL HAS AN ARM THAT GOES DIRECTLY BACK (INTO THE ENGINE COMPARTMENT) - SO IT MAY BE MECHANICAL IN SOME WAY. I WILL BE BRINGING THE CAR TO MY DEALER VERY SOON TO GET IT CHECKED OUT AND FIXED, BUT THE PROBLEM HAS NOT HAPPENED AGAIN (I'VE ALSO NOT USED THE ACCELERATOR AS MUCH). UNFORTUNATELY, I'VE BEEN WORKING OUT OF TOWN AND NOT ABLE TO GET IT INTO THE DEALER....CAR IS GOING INTO THE SHOP NEXT WEEK. *TR

11/20/2012

I was driving my 2012 Jaguar XF on Highway 75 my car began to go from drive to neutral and changing gears on his own and I almost got hit by a semi-truck with the vehicle slowing down eventually I made it home with the vehicle and put it in park and never came out park again, the gear box had locked up that I was told by a local Jaguar repair shop. I could have lost my life that day with that car doing this and someone else can lose their life if this happen to them if you all don't make Jaguar fixed this problem, if it already hasn't happen to someone. I reported this problem to Jaguar today and they sound like they weren't interested in what I was telling them. They said they would open and case and they will close it. Do that make sense to you to open a case and close it?

12/15/2022

FIRST TEST RIDE WITH SALESMAN DRIVING. I GOT INTO THE PASSENGER SIDE AND CLOSED THE DOOR. WHEN THE SALESMAN STARTED THE CAR THE INSTRUMENT PANEL ALERTED HIM THAT MY DOOR WAS NOT FULLY LATCHED. HE GOT OUT AND CAME AROUND AND CLOSED MY DOOR MORE FIRMLY. I THOUGHT NOTHING OF THIS AT THE TIME. A MONTH LATER I WAS DRIVING A FRIEND ABOUT AND SHE HAD REPEATED PROBLEMS WITH NOT CLOSING THE DOOR FIRMLY ENOUGH. THE DOOR BOUNCED BACK OUT SO THAT THE TRAILING EDGE WAS ABOUT 0.125 INCHES OUT FROM THE REAR DOOR. TOOK THE CAR TO THE DEALER. THEY SAID THEY WILL ADJUST THE DOOR IN THE SERVICE BAY. AFTER ADJUSTMENT DOOR BOUNCED WHEN SERVICE TECH DEMONSTRATED THAT IT WAS NOW 'FIXED'. SERVICE THEN SAID, THAT DUE TO THE LAW, THEY WOULD HAVE TO SEND TO BODY SHOP FOR FURTHER ADJUSTMENT. I DECLINED. ELEVEN MONTHS LATER DOOR STILL BOUNCING AND BROUGHT IT BACK TO DEALER FOR SERVICING. DEALER AGAIN ADJUSTED DOOR, THEN SENT IT TO BODY SHOP AND SAID IT IS NOW FIXED. I DISAGREED, SAYING DOOR STILL BOUNCES. BASED ON DEALER 'FIX' JAG CUSTOMER RELATIONS SAYS DOOR NOW MEETS MANUFACTURERS SPECS. IS THIS A SAFETY ISSUE. *TR

5/2/2013

TL* THE CONTACT OWNS A 2012 JAGUAR XF. THE CONTACT STATED THAT WHILE DRIVING THE DASHBOARD LEATHER INTERIOR DETACHED FROM THE BASE OBSTRUCTING THE CONTACT'S VIEW. THE CONTACT MENTIONED AN ABNORMAL ODOR ON THE INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO GALPIN JAGUAR (15500 ROSCOE BLVD, VAN NUYS, CA 91406, (818) 894-3800) WHERE THE VEHICLE WAS INSPECTED HOWEVER, A DETERMINATION WAS NOT REACHED PERTAINING THE FAILURE. WHILE PERFORMING A VIN SEARCH, THE CONTACT BECAME AWARE OF NHTSA CAMPAIGN NUMBER: 12V521000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHICH A CASE WAS MADE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000.

11/9/2020

TL* THE CONTACT OWNS A 2012 JAGUAR XF. WHILE DRIVING APPROXIMATELY 3 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. A STRONG BURNING ODOR EMITTED FROM THE TIRES AND THE VEHICLE JERKED FORWARD. THE VEHICLE WAS SHIFTED INTO PARK AND THE VEHICLE IDLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

1/13/2015

UPON STARTING THE CAR AFTER A BRIEF STOP WITH NO PRIOR INDICATION OF BRAKE IRREGULARITIES, THE BRAKE PEDAL WENT TO THE FLOOR. THE CAR WAS STATIONARY AT THE TIME; THE BRAKE PEDAL MUST BE DEPRESSED IN ORDER TO START THE CAR. THERE WAS AN ACCOMPANYING BURNING SMELL AT THIS TIME, PROBABLY ATTRIBUTABLE TO BRAKE FLUID BEING SPRAYED ONTO HOT ENGINE/EXHAUST COMPONENTS. THERE WAS NO USEFUL PARTIAL BRAKE ACTION AT THIS TIME. THE CAR WAS TOWED TO JAG DEALER. NO FLUID IN RESERVOIR, LEFT FRONT BRAKE HOSE HAD LOST INTEGRITY. DEALER REPLACED BRAKE HOSE, FILLED AND BLED SYSTEM. DEALER PROVIDED FAILED HOSE TO OWNER FOR EXAMINATION. AFTER PRESSURIZING THE HOSE WITH VERY LOW PRESSURE AIR IT WAS EVIDENT THAT THERE WAS A COMPLETE FAILURE OF THE SWAGE CONNECTION OF THE HOSE AT THE CALIPER END FITTING. THE HOSE HAS BEEN DISPLACED FROM THE FITTING, AND AIR CAN BE MADE TO ESCAPE FROM THE FITTING/HOSE CONNECTION SIMPLY BY BLOWING INTO THE OTHER END OF THE HOSE. PHOTOS ATTACHED.

11/8/2017

CAR STALLED WHILE DRIVING IN A STRAIGHT LINE, VEHICLE WAS STILL IN MOTION WHEN ENGINE STOPPED WITHOUT ANY WARNING LIGHTS (SUDDEN AND TOTAL LOSS OF POWER). STEERING CONTROL WAS LIMITED WHEN ENGINE SHUTOFF AND BRAKE PEDAL ALSO REQUIRED MUCH MORE PRESSURE THAN NORMAL TO BRING CAR TO STOP. ISSUE HAPPENED WHILE TAKING OFF FROM SCHOOL PARKING LOT, SO NO ACCIDENTS WERE CAUSED, BUT IT WOULD HAVE BEEN A VERY LIKELY CAUSE FOR AN ACCIDENT ON A BUSY FREEWAY. CAR DID NOT START BACK UP AND HAD TO BE TOWED BACK TO REPAIR SHOP.

10/23/2017

DASHBOARD IS COMING ABOUT CAUSING VISUAL IMPAIRMENT TO ROAD

7/26/2018

TPMS FAILURE. THIS WARNING SUDDENLY APPEARED. CONTACTED JAGUAR AND THEY ARE SAYING THAT THEY ARE HEARING MORE AND MORE ABOUT THEM, HOWEVER, THERE IS NO FIX. THEY RECOMMENDED THAT I GO TO A TIRE SHOP AND HAVE THEM SCAN THE SENSORS, WHICH I DID. THEY SCANNED ALL FOUR SENSORS AND THEY SCANNED AS FINE, HOWEVER, IT SEEMS THAT THE SENSOR SUDDENLY STOPPED COMMUNICATING WITH THE VEHICLE. I CANNOT GET THIS FIXED AND NOT SURE OF WHAT IS GOING O. JAGUAR REFUSES TO LISTEN TO THE ISSUE.

10/18/2018

TL* THE CONTACT OWNS A 2012 JAGUAR XF. THE CONTACT STATED THAT WHILE DRIVING THE DASHBOARD LEATHER INTERIOR DETACHED FROM THE BASE OBSTRUCTING THE CONTACT'S VIEW. THE CONTACT MENTIONED AN ABNORMAL ODOR ON THE INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO GALPIN JAGUAR (15500 ROSCOE BLVD, VAN NUYS, CA 91406, (818) 894-3800) WHERE THE VEHICLE WAS INSPECTED HOWEVER, A DETERMINATION WAS NOT REACHED PERTAINING THE FAILURE. WHILE PERFORMING A VIN SEARCH, THE CONTACT BECAME AWARE OF NHTSA CAMPAIGN NUMBER: 12V521000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHICH A CASE WAS MADE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000.

11/9/2020

Car shutdown powers completely off in rush hour speed traffic and will not do anything cant get it in gear or anything do to faulty electric components and faulty fuel pump and its components this is completely a fatality waiting to happen for the car owners and the on coming traffic vehicles this is real bad this also made me and my wife anniversary day the worst ever we are scorn for life

7/8/2022

I was driving my 2012 Jaguar XF on Highway 75 my car began to go from drive to neutral and changing gears on his own and I almost got hit by a semi-truck with the vehicle slowing down eventually I made it home with the vehicle and put it in park and never came out park again, the gear box had locked up that I was told by a local Jaguar repair shop. I could have lost my life that day with that car doing this and someone else can lose their life if this happen to them if you all don't make Jaguar fixed this problem, if it already hasn't happen to someone. I reported this problem to Jaguar today and they sound like they weren't interested in what I was telling them. They said they would open and case and they will close it. Do that make sense to you to open a case and close it?

12/15/2022