2020 Jaguar E-PACE Owner Complaints
Complaint Summary
The 2020 Jaguar E-PACE has 6 reported complaints.
- Top issues involve engine and unknown or other.
Reliability Score
Reliability Score
Based on 6 complaints
Most Frequent Issues
ENGINE
3 50%
UNKNOWN OR OTHER
2 33.3%
ELECTRICAL SYSTEM
1 16.7%
Quick Insights
The top category is ENGINE, accounting for 50% of all complaints.
Owners have reported issues across 3 distinct vehicle systems.
Note: Complaint data reflects owner reports and may not always indicate a verified defect. Compare with Recalls and TSBs for a complete picture.
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What owners keep reporting on the 2020 Jaguar E-PACE
The 2020 Jaguar E-PACE has 6 owner complaints in this dataset. ENGINE is the most common complaint category, representing about 50% of the reports shown here.
Most common complaint categories
The top complaint groups for the 2020 Jaguar E-PACE are ENGINE (3), UNKNOWN OR OTHER (2), ELECTRICAL SYSTEM (1).
Are these complaints a serious red flag?
Potentially. 4 complaint reports involve higher-attention systems like brakes, steering, engine, powertrain, fuel, suspension, airbags, or electrical components, which is enough to justify a focused inspection.
What should buyers inspect on a used 2020 Jaguar E-PACE?
Start with the top complaint systems, compare them against the recall report, then inspect service records for evidence that those same areas were already repaired or monitored.
Detailed Complaint Log
Showing 3 of 3 systems
ENGINE
3 Reports50% of totalPreviewing the first 2 complaint summaries.
The engine coolant light is on consistently. I had to start taking pictures. I was told by a service advisor that a recall was just done on the E-Pace. Yet I have never received any documentation at all. This issue has been going on since 2020. The car cabin has filled with fumes, several times while driving. I had to start taking pictures., because AutoNation Jagur/Land Rover Southbay declined to give me documentation for all of the times I came in for a TOPOFF. I could not download all of the repair orders, and manufacturer correspondence. Thank you for looking into this matter.
12/5/2023
I own a 2020 Jaguar E-PACE (VIN: [XXXX]). At around 84,000 miles, the vehicle experienced a complete transmission failure that requires over $20,000 in repairs. This failure occurred despite multiple prior visits to the dealership for coolant-related warnings and repairs. The vehicle is less than 5 years old. I believe this may be a manufacturing defect affecting the powertrain or cooling system. The failure poses serious safety concerns, especially considering the sudden loss of power on the road. I request an investigation into this issue. â¢VIN: [XXX] â¢Mileage: ~84,000 â¢Dealer/City: Jaguar North Miami â 2300 NE 151st St, North Miami, FL 33181 Key history (summary): â¢Coolant warnings logged five times: [XXX] [XXX] (linked to water-pump leak/repair); [XXX]; [XXX]; [XXX]. â¢Documented repair: Water-pump replacement on 06/17/2022. *Please escalate this matter*: I cannot justify absorbing a $20,000 repair for what is clearly a manufacturer defect on a five-year-old Jaguar, and I donât want this issue to end my relationship with the brand. A prompt intervention would go a long way in restoring my trust. Thank you for your time and leadership. Iâm available anytime at the number below. Sincerely, [XXX] â Florida, USA [XXX] · [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
8/22/2025
UNKNOWN OR OTHER
2 Reports33% of totalPreviewing the first 2 complaint summaries.
The engine coolant light is on consistently. I had to start taking pictures. I was told by a service advisor that a recall was just done on the E-Pace. Yet I have never received any documentation at all. This issue has been going on since 2020. The car cabin has filled with fumes, several times while driving. I had to start taking pictures., because AutoNation Jagur/Land Rover Southbay declined to give me documentation for all of the times I came in for a TOPOFF. I could not download all of the repair orders, and manufacturer correspondence. Thank you for looking into this matter.
12/5/2023
Vehicle Information 2020 Jaguar E-PACE VIN: [XXX] Approx. mileage: 84,000 Component Affected: Powertrain / Cooling System / Engine Complaint Description: My 2020 Jaguar E-PACE began showing coolant-related warnings and mechanical issues around 60,000 miles. Despite professional servicing, the vehicle experienced a catastrophic failure at 84,000 miles. The vehicle is now completely inoperable and parked dead in my garage. Jaguar Land Rover provided contradictory instructions: they advised I visit a JLR retailer, but later questioned me for adding oil at a certified shop. Most concerning is that Ms. Jeane Meyer, Executive Liaison at JLR, closed the case without even offering an inspection or diagnostic. She told me I was âon my ownâ with the issue, showing complete disregard for customer safety or support. This is a major mechanical failure in a vehicle under 5 years old, and I believe it indicates a manufacturer defect. I am requesting NHTSA to investigate. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
10/12/2025
ELECTRICAL SYSTEM
1 Report17% of totalPreviewing the first 1 complaint summaries.
The engine coolant light is on consistently. I had to start taking pictures. I was told by a service advisor that a recall was just done on the E-Pace. Yet I have never received any documentation at all. This issue has been going on since 2020. The car cabin has filled with fumes, several times while driving. I had to start taking pictures., because AutoNation Jagur/Land Rover Southbay declined to give me documentation for all of the times I came in for a TOPOFF. I could not download all of the repair orders, and manufacturer correspondence. Thank you for looking into this matter.
12/5/2023
Data and Methodology
Scores are derived from NHTSA recalls and owner complaints, normalized by vehicle segment averages.
What are the most common owner complaints for the 2020 Jaguar E-PACE?
Are complaints about the 2020 Jaguar E-PACE a serious warning sign?
How should buyers use complaint data for the 2020 Jaguar E-PACE?
Are complaints about the 2020 Jaguar E-PACE severe?
Complaint list entries are sourced from owner-submitted NHTSA ODI records.
Jaguar E-PACE: How should complaint data influence buying decisions?
Carfocal links complaint data directly to recall and maintenance routes for the same model year.
- Complaint entries
- 6
- Top-topic view
- 3 grouped topics shown
- Primary source
- NHTSA ODI owner complaint records
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