2014 Hyundai Santa Fe Sport Owner Complaints

TL* THE CONTACT OWNS A 2014 HYUNDAI SANTA FE SPORT. THE CONTACT STATED THAT THE MANUFACTURER PROVIDED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE A REMEDY AND PARTS WITHIN A REASONABLE TIME FRAME. THE CONTACT EXPERIENCED CATASTROPHIC ENGINE FAILURE AND THE VEHICLE STALLED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO TWO DIFFERENT DEALERS (1. SHOCKLEY HONDA, 7400 SHOCKLEY DR, FREDERICK, MD 21704, (301) 694-5400 AND 2. HERITAGE HONDA PARKVILLE, (410) 882-3000), BUT THE FAILURE COULD NOT BE REPLICATED OR DIAGNOSED. THE VEHICLE CONTINUED TO STALL FOR MONTHS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ESCALATED THE CONCERN. THE VEHICLE REMAINED AT THE DEALER AWAITING A REMEDY. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.

6/7/2017

WHEN TRADING IN MY VEHICLE THE DEALERSHIP TAKING THE TRADE WOULD NOT GIVE ME THE FULL TRADE-IN VALUE BECAUSE OF THE OPEN RECALL.

6/13/2017

TL* THE CONTACT OWNS A 2014 HYUNDAI SANTA FE SPORT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V520000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED GREEN HYUNDAI (2955 US-93 S, KALISPELL, MT 59901, (406) 755-5274) HOWEVER, VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT *TR

11/20/2020

TL* THE CONTACT'S MOTHER OWNS A 2014 HYUNDAI SANTA FE SPORT. THE CONTACT STATED THAT HER MOTHER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V520000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. FITZGERALD COUNTRYSIDE HYUNDAI (27419 US HWY 19 N, CLEARWATER, FL 33761) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/27/2020

I HAD 2 ISSUES WITH THIS VEHICLE AND I BELIEVE THAT THESE MIGHT BE A COMMON RECALL ISSUE. THE BACK UP CAMERA ON MY HYUNDAI SANTA FE 2014 SPORT STOPPED WORKING ENTIRELY I COULD STILL DRIVE MY CAR BUT IT THE SCREEN TURNS BLUE WHEN I PUT IT IN REVERSE. AND I HAD ANOTHER ISSUE I USED MY EMERGENCY BREAK IN MY CAR AND THE BREAKS JAMMED, I DID DRIVE MY CAR BECAUSE IT WASN'T COMPLETELY LOCKED UP IT WAS JAMMED AND IT CAUSED MY REAR BREAKS AND ROTORS TO GET SO HOT THAT THEY WERE SMOKING, AT THAT POINT I DID HAVE TO GET MY CAR TOWED BECAUSE I DODNT WANT TO RISK A FIRE.

10/26/2018

2014 HYUNDAI SANTA FE SPORT- BRAKE LIGHT/ ABS LIGHT/ HILL DESCENT CONTROL LIGHT CAME ON IN VEHICLE AND AFTER A DAY OR TWO NEVER TURNED OFF. TOOK CAR TO DEALERSHIP AND WAS ASKED TO MAKE APPOINTMENT. THE NEXT DAY A TRIANGLE WITH EXCLAMATION POINT LIGHT TURNED ON ALONG WITH A STEERING WHEEL WITH EXCLAMATION POINT LIGHT AND THE STEERING WHEEL BECAME LOOSE AT THIS TIME. DROVE MYSELF HOME AND AFTER PARKING I TURNED VEHICLE OFF BUT THE ENGINE CONTINUED TO MAKE HUMMING NOISES LIKE SOMETHING WAS STILL RUNNING. RESTARTED CAR AND THEN TURNED OFF ENGINE AGAIN AND THE NOISE STOPPED. I WENT INSIDE MY HOUSE AND LESS THAN 5 MINUTES LATER THERE WAS A LOUD BANGING ON MY FRONT DOOR- A NEIGHBOR THAT RAN UP TO INFORM ME MY CAR WAS ON FIRE. I COMPLETED REGULAR MAINTENANCE ON THIS VEHICLE AND IT ONLY HAD 35,000 MILES. PLEASE LOOK INTO THIS SITUATION SO THAT NO OTHERS GO THROUGH THIS DEVASTATING SITUATION THAT I FACED TODAY.

12/22/2018

MY VEHICLE EXHIBITS ALL OF THE ISSUES ASSOCIATED WITH NHTSA CAMPAIGN NUMBER 17V-226. I HAVE CONTACTED HYUNDAI NUMEROUS TIMES AND MY REQUESTS KEEP GETTING IGNORED. I DON'T KNOW WHAT COURSE OF ACTION I CAN PURSUE FROM THIS POINT FORWARD. I CAN BE REACHED AT [XXX] OR [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

6/30/2017

MY VEHICLE WAS INVOLVED IN THE ENGINE RECALL WHICH CAUSED THE VEHICLE TO COMPLETELY SHUT DOWN DUE TO ENGINE FAILURE. AFTER HAVING THE ENGINE REPLACED BY A HYUNDAI DEALERSHIP, THE VEHICLE CONTINUES TO INTERMITTENTLY LOOSE POWER WITHOUT NOTICE. ALTHOUGH, THE TACHOMETER READS 7000 RPM, THE SPEED IS 20 MPH WITH THE PEDAL TO THE FLOOR BOARDS. THIS HAPPENS WITHOUT NOTICE AND HAS HAPPENED ON INTERSTATE HIGHWAYS WITH CARS SPEEDING BUY! WE HAVE TO PULL OVER AND SHUT IT OFF AND THEN RESTART. THEN IT WILL BE FINE TIL NEXT THE NEXT TIME. THE LOCAL HYUNDAI DEALERSHIP HAS NOT BEEN ABLE TO CORRECT THE PROBLEM ALTHOUGH THEY HAVE REPLACED SEVERAL THINGS. IT IS AN ONGOING PROBLEM.

9/28/2017

TAKATA RECALL, I WAS FAILED TO BE NOTIFIED ABOUT THE RECALL ON MY VEHICLE FOR MY HOOD LATCH BEING DEFECTIVE. JUNE 5, 2017 WAS WHEN THEY HAD DETERMINED THE RECALL BUT NEVER NOTIFIED ME. I RECEIVED A LETTER IN THE MAIL FROM A LAWYER ABOUT TAKATA HAVING A RECALL ON AIRBAGS, SO I DECIDED TO CHECK ANY RECALL INFORMATION ONLINE ON 10/27/17 AND FOUND THAT IT WAS NOT THE AIRBAG BUT IT WAS THE HOOD LATCH THAT IS BEING RECALLED. THE INFORMATION IS STATING THE HOOD LATCH WILL BECOME LOOSE AND CAUSE THE HOOD TO OPEN WILL DRIVING WHICH IS VERY HAZARDOUS CONSIDERING I HAVE A NEWBORN ON BOARD. THE RECALL NUMBER IS NHTSA 17V358000, MANUFACTURER 163

10/27/2017

CAR ALARM SYSTEM REPEATEDLY AND RANDOMLY GOES OFF WHILE STATIONARY IN DRIVEWAY WITHOUT PROVOCATION OR INTERFERENCE OF ANY TYPE. REASON(S) UNKNOWN TO MECHANICS.

5/7/2018

I HAVE 2014 SANTA FE SPORT WITH 2.4 ENGINE, AND HAVE A SERIOUS HESITATION PROBLEM. IT HAPPENS QUITE OFTEN WHEN WAITING AT LIGHT TO MAKE A LEFT TURN. WHEN TRAFFIC ALLOWS ME TO GO, THE CAR WILL START THE TURN THEN IT FEELS LIKE THE ENGINE DIES FOR ABOUT 2 OR 3 SECONDS THEN KICKS IN AND I AM ABLE TO COMPLETE THE TURN. THIS IS VERY SCARY WHEN THERE IS TRAFFIC COMING AT ME. I AM VERY WORRY THAT ONE DAY I WILL HAVE AN ACCIDENT BECAUSE OF THE SERIOUS HESITATION PROBLEM. IT ALSO HESITATES IT WHEN DRIVING WITH THE FLOW OF TRAFFIC AND WHEN I WANT TO SPEED UP LITTLE BIT, IT DOES NOT ACCELERATE BUT KINDA BOGGES DOWN. I HAVE TO PUSH THE GAS PEDDLE DOWN FAST AND THEN LET IT UP AND THEN I CAN ACCELERATE TO THE SPEED I WANTED TO GO. I HAVE TAKEN THE CAR TO THE DEALER 2 TIMES AND THEY COULD NOT SOLVE THE THIS PROBLEM.

6/19/2017

AFTER DRIVING THE VEHICLE 15 MILES ON THE HIGHWAY, WE DROVE ON RESIDENTIAL STREET FOR ABOUT 1.5 MILES. AS I WAS TURNING INTO A PARKING STRUCTURE THE ENGINE STOPPED AND THE VEHICLE LOST POWER. I GLIDED THE VEHICLE TO A RED ZONE NO PARKING AREA ON THE STREET AND STOPPED THE VEHICLE. BLACK SMOKE QUICKLY APPEARED FROM UNDER THE HOOD AND FLAMES QUICKLY APPEARED. THE FRONT OF THE VEHICLE SOON BECAME ENGULFED IN FLAMES SHOOTING 4-6 FEET HIGH. THE FIRE DEPARTMENT ARRIVED AND SPRAYED THE FRONT OF THE VEHICLE WITH A FOAM FIRE RETARDANT. THEN THEY CUT THE HOOD LATCH AND OPEN THE HOOD. THE ENTIRE ENGINE COMPARTMENT, WINDSHIELD AND THE FRONT PASSENGER AREA WERE COMPLETELY DESTROYED. THE VEHICLE WAS MELTED TO THE STREET AND THE TOW DRIVER HAD TO SMASH IT LOOSE.

7/3/2018

The contact owns a 2014 Hyundai Santa Fe Sport. The contact stated that while driving at 30 MPH, the vehicle lost motive power and stalled with several unknown warning lights illuminated. The contact attempted to restart the vehicle however, the vehicle failed to restart. Due to the failure, the contact initially had the vehicle towed to his home and then towed to the dealer where he was informed that either the starter had failed or the engine had failed. Upon investigation, the contact discovered NHTSA Campaign Number: 17V226000 (Engine and Engine Cooling) which he linked to the failure. The manufacturer was notified of the failure and informed him that his vehicle was not included in the recall. The contact was also informed that the dealer had informed them that the cause of the engine failure was a result of no oil in the engine. The contact disputed the claim and stated that the vehicle was well maintained and that oil was in the engine prior to the failure. The vehicle was not repaired. The failure mileage was approximately 114,000.

3/11/2022

The contact owns a 2014 Hyundai Santa Fe Sport. The contact stated while driving 65 MPH, the check engine warning light illuminated and the vehicle stalled. Due to the failure, the contact had the vehicle towed to an independent mechanic where it was discovered that several fluids were low. The mechanic replaced the fuel injector and other unknown engine parts; however, the failure persisted. The contact also stated that while driving at various speeds, white smoke was coming from the engine. The vehicle was then taken to a dealer where it remained in their possession. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 75,000.

8/1/2022

I HAVE RECENTLY RECEIVED A SAFETY RECALL NOTICE FROM HYUNDAI FROM NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY ACT FOR THE HYUNDAI SANTE FE SPORT 2014, SUV. THE PROBLEM ON THE LETTER STATES THERE ARE PROBLEMS IN THE MANUFACTURING OF THE ENGINE, PRE-MATURE BEARING WEAR IN THE MOTOR AND THE BEARING CAN FAIL, AND VEHICLE COULD STALL WHILE IN MOTION, INCREASING RISK OF CRASH. I AM TAKING THE VEHICLE TO HYUNDAI DEALERSHIP TODAY. THE VEHICLE IS MAKING A KNOCKING NOISE FROM THE ENGINE THAT INCREASES IN FREQUENCY AS THE ENGINE RPM INCREASES. I DRIVE THE VEHICLE ON THE HIGHWAY SO THIS IS VERY DANGEROUS AND JUST STARTED TO HEAR IT LAST NIGHT. IT HAS STARTED TO REDUCE POWER WHEN GAS IS ACCELERATED AND RPM INCREASE AND HESITATION OF VEHICLE MOVING FORWARD WHEN PUSHING DOWN ON GAS PEDAL. THIS VEHICLE HAS BEEN UNSAFE TO DRIVE AND I AM A MOTHER OF A 4 YEAR OLD SON, WE BOUGHT THE CAR ORIGINALLY FOR SAFETY. I AM DISSAPOINTED IN THIS VEHICLE AS IT WAS UNSAFE FOR ME AND MY FAMILY TO DRIVE IN. I ALSO UTILIZE THE VEHICLE FOR WORK AND IT IS UNSAFE TO DRIVE. I WILL ALSO HAVE TO DEAL WITH FIGURING OUT TRANSPORTATION WHEN DEALING WITH HYUNDAI DEALERSHIP. I AM UNCLEAR OF THE OUTCOME AT THIS MOMENT, BUT VERY DISSATISFIED WITH THIS VEHICLE.

6/26/2017

I HAD 2 ISSUES WITH THIS VEHICLE AND I BELIEVE THAT THESE MIGHT BE A COMMON RECALL ISSUE. THE BACK UP CAMERA ON MY HYUNDAI SANTA FE 2014 SPORT STOPPED WORKING ENTIRELY I COULD STILL DRIVE MY CAR BUT IT THE SCREEN TURNS BLUE WHEN I PUT IT IN REVERSE. AND I HAD ANOTHER ISSUE I USED MY EMERGENCY BREAK IN MY CAR AND THE BREAKS JAMMED, I DID DRIVE MY CAR BECAUSE IT WASN'T COMPLETELY LOCKED UP IT WAS JAMMED AND IT CAUSED MY REAR BREAKS AND ROTORS TO GET SO HOT THAT THEY WERE SMOKING, AT THAT POINT I DID HAVE TO GET MY CAR TOWED BECAUSE I DODNT WANT TO RISK A FIRE.

10/26/2018

MY VEHICLE WAS INVOLVED IN THE ENGINE RECALL WHICH CAUSED THE VEHICLE TO COMPLETELY SHUT DOWN DUE TO ENGINE FAILURE. AFTER HAVING THE ENGINE REPLACED BY A HYUNDAI DEALERSHIP, THE VEHICLE CONTINUES TO INTERMITTENTLY LOOSE POWER WITHOUT NOTICE. ALTHOUGH, THE TACHOMETER READS 7000 RPM, THE SPEED IS 20 MPH WITH THE PEDAL TO THE FLOOR BOARDS. THIS HAPPENS WITHOUT NOTICE AND HAS HAPPENED ON INTERSTATE HIGHWAYS WITH CARS SPEEDING BUY! WE HAVE TO PULL OVER AND SHUT IT OFF AND THEN RESTART. THEN IT WILL BE FINE TIL NEXT THE NEXT TIME. THE LOCAL HYUNDAI DEALERSHIP HAS NOT BEEN ABLE TO CORRECT THE PROBLEM ALTHOUGH THEY HAVE REPLACED SEVERAL THINGS. IT IS AN ONGOING PROBLEM.

9/28/2017

ENGINE STARTED TO MAKE CLICKS AND CAR IMMEDIATELY STALLED GETTING OFF THE FREEWAY. HAD TO BE STOPPED, PARKED BEFORE I REGAINED ENGINE POWER. THIS HAPPENED AROUND 22,800 MILES. HAPPENED AGAIN ON THE WAY TO DEALER AND WITH DEALER SERVICE STAFF. DIAGNOSED AS DEFECTIVE TURBO ASSEMBLY THAT WAS REPLACED. SHORTLY AFTER I PICKED THE CAR FROM THE SHOP, I NOTICED SAME CLICKING NOISE AGAIN AND CAR ALSO ACCELERATED ON IT'S OWN WHEN MY FOOT WAS NOT ON THE BREAK. THIS HAPPENED INTERMITTENTLY. THE CAR RETURNED TO THE SHOP AND I WAS TOLD THAT THERE IS DAMAGE IN THE ENGINE AND THE ENGINE WAS REPLACED. WHEN I WENT TO PICK UP THE CAR I NOTICED OIL DRIPPING BELOW IT. CAR WAS INSPECTED AGAIN AND I WAS INFORMED THAT THE TRANSMISSION ASSEMBLY IS CRACKED AND WILL NEED TO BE REPLACED. THE CAR IS STILL AT THE SHOP.

12/25/2017

AFTER DRIVING THE VEHICLE 15 MILES ON THE HIGHWAY, WE DROVE ON RESIDENTIAL STREET FOR ABOUT 1.5 MILES. AS I WAS TURNING INTO A PARKING STRUCTURE THE ENGINE STOPPED AND THE VEHICLE LOST POWER. I GLIDED THE VEHICLE TO A RED ZONE NO PARKING AREA ON THE STREET AND STOPPED THE VEHICLE. BLACK SMOKE QUICKLY APPEARED FROM UNDER THE HOOD AND FLAMES QUICKLY APPEARED. THE FRONT OF THE VEHICLE SOON BECAME ENGULFED IN FLAMES SHOOTING 4-6 FEET HIGH. THE FIRE DEPARTMENT ARRIVED AND SPRAYED THE FRONT OF THE VEHICLE WITH A FOAM FIRE RETARDANT. THEN THEY CUT THE HOOD LATCH AND OPEN THE HOOD. THE ENTIRE ENGINE COMPARTMENT, WINDSHIELD AND THE FRONT PASSENGER AREA WERE COMPLETELY DESTROYED. THE VEHICLE WAS MELTED TO THE STREET AND THE TOW DRIVER HAD TO SMASH IT LOOSE.

7/3/2018

TAMARA RECALL I HAVE A 2014 HYUNDAI SANTE FE SPORT, THE PAINT HAS STARTED TO CHIP ON THE FRONT PART OF THE HOOD.

12/27/2018

THE CAR WILL NOT STAY ALIGNED. EVERY 1,000 MILES OR SO, THE STEERING GETS WILDLY OUT OF ADJUSTMENT AND CAUSES THE CAR TO DRIFT ALL OVER THE ROAD. IT IS FRIGHTENING TO DRIVE, ESPECIALLY IN DENSE TRAFFIC AT HIGHWAY SPEED. IT IS IMPOSSIBLE TO MAINTAIN A STRAIGHT LINE WITH THE CAR. AT TIMES, THE STEERING WHEEL MUST BE AIMED FAR TO THE LEFT TO GO STRAIGHT. MOMENTS LATER, WITH NO WARNING, THE CAR DIVES TO THE LEFT AND THE WHEEL MUST BE HELD TO THE RIGHT. 'STRAIGHT' ON THE STEERING WHEEL IS NEVER STRAIGHT ON THE ROAD. THIS CONDITION IS HIGHLY INCONSISTENT AND SEEMS IRREPARABLE. THE VEHICLE HAS BEEN ALIGNED 8+ TIMES BY DIFFERENT SHOPS AND IT CONTINUES TO 'RESET ITSELF' BACK TO THIS NEARLY UNDRICEABLE CONDITION. THE FIRST INSTANCE WAS AT 4,100 MILES. THE VEHICLE NOW HAS 51,000 MILES. THE CONDITION IS THE SAME REGARDLESS OF THE SPEED, ROAD SURFACE, ROAD TYPE, OR CROWN IN THE ROADWAY. YOU CAN HEAR MANY CREAKS AND SOUNDS AND FEEL THE BODY OF THE VEHICLE FLEXING SIGNIFICANTLY AS YOU DRIVE. IT IS MY BELIEF THAT THERE IS A STRUCTURAL DEFECT MAKING THE CAR UNSAFE TO OPERATE BOTH FOR THE STEERING AND SUSPENSION SYMPTOMS AND ALSO REGARDING ITS CRASHWORTHINESS.

8/6/2018

INCIDENT OCCURRED ON I-65. MY HUSBAND AND I WERE TRAVELING HOME FROM A QUICK ROAD TRIP. WHILE PASSING ANOTHER VEHICLE AT 75MPH, OUR SANTE MADE A WEIRD NOISE, THEN LOUD SOUND AND WENT DEAD. MY HUSBAND FOUGHT TO CONTROL THE CAR, BARELY AVOIDED A POSSIBLE FATAL CRASH. WE CALLED HYUNDAI ROADSIDE ASSISTANCE AND WAS TOLD THEY ONLY TOW 47 MILES. THE NEAREST DEALER WAS 50 MILES AWAY. WE WERE LEFT STRANDED, NO SERVICE OR TOW TRUCK FROM HYUNDAI SHOWED UP. HAD TO CALL FAMILY TO COME GET US (NEARLY 3 HOURS AWAY). WE HAD TO RENT A UHAUL AUTO TRANSPORT AND TRUCK TO RECOVER OUR CAR ON THE SIDE OF I-65, HEADING TO OUR HOMETOWN, WE WERE STRANDED IN VERBENA, AL. HYUNDAI FINALLY TOWED CAR TO DEALERSHIP ONCE IN HOMETOWN, WAS TOLD BY SERVICE TECH THAT OUR CAR HAD "CATASTROPHIC ENGINE DAMAGE AND A NEW ENGINE HAS BEEN ORDERED, AT NO CHARGE, DUE TO OUR CAR WAS PART OF THE RECALL. WAS TOLD WE "MIGHT" BE REIMBURSED FOR OUR INCURRED EXPENSE OF HAVING TO TOW THE CAR OURSELVES. WE PURCHASED THE CAR BRAND NEW, WITH AN ADDED ROADSIDE ASSISTANCE PACKAGE, WHICH WE WERE ASSURED WE'D NEVER BE STRANDED, WHICH PROVED A USELESS SALES PLOY. 3 DISABLED PERSONS AND A HIGHWAY PATROL OFFICER HAD TO MANUALLY LOAD THE CAR ONTO THE AUTO TRANSPORT, ONE OF WHICH FELL ON THE ROAD AND CUT THEIR KNEE. WHY IS ADDITIONAL ROADSIDE ASSISTANCE OFFERED WHEN THE DEALERSHIP NEGLECTED TO INFORM US THAT THERE WAS ONLY A 47 MILE TOWING RADIUS. WE WERE ASSURED THAT "WE'D BE COVERED NO MATTER WHERE WE MIGHT TRAVEL. WE HAVE A RENTAL, WHICH RESULTED IN US PAYING A DEPOSIT OUT OF OUR OWN POCKET, "THAT SHOULD BE REFUNDED UPON RETURN OF THE RENTAL". FULL REIMBURSEMENT AND OR A NEW CAR SHOULD BE OFFERED, DUE TO THE CATASTROPHIC ENGINE DAMAGE (THE TERM THE HYUNDAI SERVICE TECH USED) THAT OCCURRED TO OUR 2014 SANTA FE SPORT WITH LESS THAN 53,000 MILES. THANKS HYUNDAI ROADSIDE ASSISTANCE FOR LEAVING US STRANDED.

11/10/2018

ENGINE STARTED TO MAKE CLICKS AND CAR IMMEDIATELY STALLED GETTING OFF THE FREEWAY. HAD TO BE STOPPED, PARKED BEFORE I REGAINED ENGINE POWER. THIS HAPPENED AROUND 22,800 MILES. HAPPENED AGAIN ON THE WAY TO DEALER AND WITH DEALER SERVICE STAFF. DIAGNOSED AS DEFECTIVE TURBO ASSEMBLY THAT WAS REPLACED. SHORTLY AFTER I PICKED THE CAR FROM THE SHOP, I NOTICED SAME CLICKING NOISE AGAIN AND CAR ALSO ACCELERATED ON IT'S OWN WHEN MY FOOT WAS NOT ON THE BREAK. THIS HAPPENED INTERMITTENTLY. THE CAR RETURNED TO THE SHOP AND I WAS TOLD THAT THERE IS DAMAGE IN THE ENGINE AND THE ENGINE WAS REPLACED. WHEN I WENT TO PICK UP THE CAR I NOTICED OIL DRIPPING BELOW IT. CAR WAS INSPECTED AGAIN AND I WAS INFORMED THAT THE TRANSMISSION ASSEMBLY IS CRACKED AND WILL NEED TO BE REPLACED. THE CAR IS STILL AT THE SHOP.

12/25/2017

INCIDENT OCCURRED ON I-65. MY HUSBAND AND I WERE TRAVELING HOME FROM A QUICK ROAD TRIP. WHILE PASSING ANOTHER VEHICLE AT 75MPH, OUR SANTE MADE A WEIRD NOISE, THEN LOUD SOUND AND WENT DEAD. MY HUSBAND FOUGHT TO CONTROL THE CAR, BARELY AVOIDED A POSSIBLE FATAL CRASH. WE CALLED HYUNDAI ROADSIDE ASSISTANCE AND WAS TOLD THEY ONLY TOW 47 MILES. THE NEAREST DEALER WAS 50 MILES AWAY. WE WERE LEFT STRANDED, NO SERVICE OR TOW TRUCK FROM HYUNDAI SHOWED UP. HAD TO CALL FAMILY TO COME GET US (NEARLY 3 HOURS AWAY). WE HAD TO RENT A UHAUL AUTO TRANSPORT AND TRUCK TO RECOVER OUR CAR ON THE SIDE OF I-65, HEADING TO OUR HOMETOWN, WE WERE STRANDED IN VERBENA, AL. HYUNDAI FINALLY TOWED CAR TO DEALERSHIP ONCE IN HOMETOWN, WAS TOLD BY SERVICE TECH THAT OUR CAR HAD "CATASTROPHIC ENGINE DAMAGE AND A NEW ENGINE HAS BEEN ORDERED, AT NO CHARGE, DUE TO OUR CAR WAS PART OF THE RECALL. WAS TOLD WE "MIGHT" BE REIMBURSED FOR OUR INCURRED EXPENSE OF HAVING TO TOW THE CAR OURSELVES. WE PURCHASED THE CAR BRAND NEW, WITH AN ADDED ROADSIDE ASSISTANCE PACKAGE, WHICH WE WERE ASSURED WE'D NEVER BE STRANDED, WHICH PROVED A USELESS SALES PLOY. 3 DISABLED PERSONS AND A HIGHWAY PATROL OFFICER HAD TO MANUALLY LOAD THE CAR ONTO THE AUTO TRANSPORT, ONE OF WHICH FELL ON THE ROAD AND CUT THEIR KNEE. WHY IS ADDITIONAL ROADSIDE ASSISTANCE OFFERED WHEN THE DEALERSHIP NEGLECTED TO INFORM US THAT THERE WAS ONLY A 47 MILE TOWING RADIUS. WE WERE ASSURED THAT "WE'D BE COVERED NO MATTER WHERE WE MIGHT TRAVEL. WE HAVE A RENTAL, WHICH RESULTED IN US PAYING A DEPOSIT OUT OF OUR OWN POCKET, "THAT SHOULD BE REFUNDED UPON RETURN OF THE RENTAL". FULL REIMBURSEMENT AND OR A NEW CAR SHOULD BE OFFERED, DUE TO THE CATASTROPHIC ENGINE DAMAGE (THE TERM THE HYUNDAI SERVICE TECH USED) THAT OCCURRED TO OUR 2014 SANTA FE SPORT WITH LESS THAN 53,000 MILES. THANKS HYUNDAI ROADSIDE ASSISTANCE FOR LEAVING US STRANDED.

11/10/2018

TL* THE CONTACT OWNS A 2014 HYUNDAI SANTA FE SPORT. THE CONTACT STATED THAT THE ANTI-LOCK BRAKE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO MITCHELL HYUNDAI (1600 E. PARK AVE, ENTERPRISE, AL 36330) WHERE IT WAS DIAGNOSED THAT THE ANTI-LOCK BRAKE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR COST. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY SERVICED TWICE UNDER NHTSA CAMPAIGN NUMBER: 20V520000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.

2/12/2021

The contact owns a 2014 Hyundai Santa Fe Sport. The contact stated while making a turn from a complete stop, the RPM’s started dropping and the vehicle was sputtering. The check engine warning light, the hill descent control warning light, and the steering wheel warning light illuminated. The contact pulled into a nearby parking lot and turned off the vehicle. The vehicle was towed to an independent mechanic where it was diagnosed that the wheel speed sensors covers needed to be replaced and the ABS had failed. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the dealer. The failure mileage was approximately 110,000.

5/13/2022

I HAVE RECENTLY RECEIVED A SAFETY RECALL NOTICE FROM HYUNDAI FROM NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY ACT FOR THE HYUNDAI SANTE FE SPORT 2014, SUV. THE PROBLEM ON THE LETTER STATES THERE ARE PROBLEMS IN THE MANUFACTURING OF THE ENGINE, PRE-MATURE BEARING WEAR IN THE MOTOR AND THE BEARING CAN FAIL, AND VEHICLE COULD STALL WHILE IN MOTION, INCREASING RISK OF CRASH. I AM TAKING THE VEHICLE TO HYUNDAI DEALERSHIP TODAY. THE VEHICLE IS MAKING A KNOCKING NOISE FROM THE ENGINE THAT INCREASES IN FREQUENCY AS THE ENGINE RPM INCREASES. I DRIVE THE VEHICLE ON THE HIGHWAY SO THIS IS VERY DANGEROUS AND JUST STARTED TO HEAR IT LAST NIGHT. IT HAS STARTED TO REDUCE POWER WHEN GAS IS ACCELERATED AND RPM INCREASE AND HESITATION OF VEHICLE MOVING FORWARD WHEN PUSHING DOWN ON GAS PEDAL. THIS VEHICLE HAS BEEN UNSAFE TO DRIVE AND I AM A MOTHER OF A 4 YEAR OLD SON, WE BOUGHT THE CAR ORIGINALLY FOR SAFETY. I AM DISSAPOINTED IN THIS VEHICLE AS IT WAS UNSAFE FOR ME AND MY FAMILY TO DRIVE IN. I ALSO UTILIZE THE VEHICLE FOR WORK AND IT IS UNSAFE TO DRIVE. I WILL ALSO HAVE TO DEAL WITH FIGURING OUT TRANSPORTATION WHEN DEALING WITH HYUNDAI DEALERSHIP. I AM UNCLEAR OF THE OUTCOME AT THIS MOMENT, BUT VERY DISSATISFIED WITH THIS VEHICLE.

6/26/2017

SE COMPR EL VEHCULO HA TENIDO DOS RECALL SE HA LLEVADO A TODOS LOS MANTENIMIENTOS RUTINARIOS AHORA AIRBAG LIGHT SUPUESTAMENTE NO SURVEN LOS AIRBAGS AND A /C PRENDE CUANDO LE DA LA GANA YA ESTAMOS CANSADO DE AGUANTAR LOS MALOS SERVICIOS DE LA HYUNDAI

10/19/2018

THE CAR WILL NOT STAY ALIGNED. EVERY 1,000 MILES OR SO, THE STEERING GETS WILDLY OUT OF ADJUSTMENT AND CAUSES THE CAR TO DRIFT ALL OVER THE ROAD. IT IS FRIGHTENING TO DRIVE, ESPECIALLY IN DENSE TRAFFIC AT HIGHWAY SPEED. IT IS IMPOSSIBLE TO MAINTAIN A STRAIGHT LINE WITH THE CAR. AT TIMES, THE STEERING WHEEL MUST BE AIMED FAR TO THE LEFT TO GO STRAIGHT. MOMENTS LATER, WITH NO WARNING, THE CAR DIVES TO THE LEFT AND THE WHEEL MUST BE HELD TO THE RIGHT. 'STRAIGHT' ON THE STEERING WHEEL IS NEVER STRAIGHT ON THE ROAD. THIS CONDITION IS HIGHLY INCONSISTENT AND SEEMS IRREPARABLE. THE VEHICLE HAS BEEN ALIGNED 8+ TIMES BY DIFFERENT SHOPS AND IT CONTINUES TO 'RESET ITSELF' BACK TO THIS NEARLY UNDRICEABLE CONDITION. THE FIRST INSTANCE WAS AT 4,100 MILES. THE VEHICLE NOW HAS 51,000 MILES. THE CONDITION IS THE SAME REGARDLESS OF THE SPEED, ROAD SURFACE, ROAD TYPE, OR CROWN IN THE ROADWAY. YOU CAN HEAR MANY CREAKS AND SOUNDS AND FEEL THE BODY OF THE VEHICLE FLEXING SIGNIFICANTLY AS YOU DRIVE. IT IS MY BELIEF THAT THERE IS A STRUCTURAL DEFECT MAKING THE CAR UNSAFE TO OPERATE BOTH FOR THE STEERING AND SUSPENSION SYMPTOMS AND ALSO REGARDING ITS CRASHWORTHINESS.

8/6/2018

THE TRUCK SMELL LIKE BURN AND IS NOT GIVE POWER AND FEELS LIKE SHAKING AND PUSHING

10/17/2018

TL* THE CONTACT OWNS A 2014 HYUNDAI SANTA FE SPORT. THE CONTACT STATED THAT THE BLIND SPOT DETECTION WAS FAULTY AND WOULD NOT FUNCTION PROPERLY. THE CONTACT ALMOST CRASHED INTO ANOTHER VEHICLE WHEN ATTEMPTING TO TURN BECAUSE THE BLIND SPOT DETECTION SENSOR DID NOT SOUND WHEN CHANGING LANES. THE VEHICLE WAS TAKEN TO FITZGERALD GAITHERSBURG HYUNDAI (905 N FREDERICK AVE, GAITHERSBURG, MD 20879, (301) 670-4800) WHERE IT WAS DIAGNOSED THAT THE RADIO NEEDED TO BE REPAIRED BECAUSE THE SENSOR WAS LOCATED IN THE RADIO. THE DEALER MADE MINOR REPAIRS, BUT DID NOT REPAIR THE SENSOR. THE MANUFACTURER WAS CONTACTED AND WAS WORKING WITH THE DEALER TO REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 37,670.

2/28/2019

Parts of the ABS system under the hood burned, while the vehicle was parked in my garage, affecting electrical and other parts. I found information online about a recall for this same problem. I have never received a notification of this recall before. I went that same day [XXX] to my local dealer. They gave me an appointment for service for the next day and left the vehicle with them on 04/03/2025. I called the dealer after one week and they told me they already verified the vehicle and notified Hyundai company and are waiting for them to approve the repair. I called the dealer again today 04/23/2025, after 3 weeks and the they told me they are “still waiting for Hyundai Company to approve the repair. That they don’t know how much time this may take and that it may take a lot more time”. In the meantime, and after the bad and risky experience, I have one car less in my house. I understand this is a process but also, considering that this was caused by a factory defect I understand they should be responsible and solve the problem in a timely manner. Thank you. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

4/23/2025

The contact owns a 2014 Hyundai Santa Fe Sport. The contact stated while making a turn from a complete stop, the RPM’s started dropping and the vehicle was sputtering. The check engine warning light, the hill descent control warning light, and the steering wheel warning light illuminated. The contact pulled into a nearby parking lot and turned off the vehicle. The vehicle was towed to an independent mechanic where it was diagnosed that the wheel speed sensors covers needed to be replaced and the ABS had failed. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the dealer. The failure mileage was approximately 110,000.

5/13/2022

The contact owns a 2014 Hyundai Santa Fe Sport. The contact stated that she noticed a trail of fluid leak on the driveway. The vehicle was taken to the dealer, where it was diagnosed that no issues were found. However, the failure persisted. Additionally, the contact stated while driving 65-70 MPH, the traction control, the hill start assists, and the ABS warning lights illuminated. Additionally, the contact smelled an abnormal burning odor. The vehicle was taken to the dealer, where it was diagnosed that the rear wheel speed sensor had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to Hyundai Technical Service Bulletin Number: 17-01-009-2. The manufacturer was not notified of the failure. The failure mileage was approximately 21,703.

2/15/2023

SE COMPR EL VEHCULO HA TENIDO DOS RECALL SE HA LLEVADO A TODOS LOS MANTENIMIENTOS RUTINARIOS AHORA AIRBAG LIGHT SUPUESTAMENTE NO SURVEN LOS AIRBAGS AND A /C PRENDE CUANDO LE DA LA GANA YA ESTAMOS CANSADO DE AGUANTAR LOS MALOS SERVICIOS DE LA HYUNDAI

10/19/2018

NOTICED A VIBRATION WHEN DRIVING ON THE FREEWAY, STOPPED AT A LES SCHWAB AND THE TIRE BELTS ON TWO OF THE FOUR TIRES HAD SEPARATED. WE WERE TOLD THAT WE COULDN'T LEAVE WITHOUT REPLACING ALL FOUR TIRES.

3/25/2019

The contact owns a 2014 Hyundai Santa Fe Sport. The contact stated that while driving 63 MPH, the cruise control was activated, and the RPM fluctuated between 2,200 and 3,500. Additionally, there was a burning odor detected, and lots of smoke was coming from the exhaust pipe that filled both directions of the street. The vehicle was taken to the dealer. The dealer diagnosed that the PCV valve had carbon and that the spark plugs were corroded with carbon. The dealer performed an oil consumption test but did not complete the test due to the spark plugs needing to be replaced. The dealer informed the contact that the PCV valve and spark plugs needed to be replaced. The dealer removed the PCV valve; however, the vehicle was not repaired. Prior to the failure, the contact had an engine block code that was reset twice without repair. The manufacturer was made aware of the failure and a case was opened. However, the manufacturer notified the contact that the case was closed and was sending out documents to the contact. The failure mileage was approximately 128,127.

11/16/2021

The contact owns a 2014 Hyundai Santa Fe Sport. The contact stated there was a defect with the driver's side seat belt. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 85,000.

5/16/2022

The contact owns a 2014 Hyundai Santa Fe Sport. The contact stated that he noticed an abnormally strong gasoline odor and checked under the hood and became aware of a fuel line leak. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the fuel line needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted or notified of the failure. The failure mileage was 200,000.

6/22/2022

The contact owns a 2014 Hyundai Santa Fe Sport. The contact stated that while operating the vehicle, several warning lights randomly illuminated. The ABS and check engine warning were among the lights that were illuminated. The contact indicated that the failure was intermittent. The vehicle was taken to the dealer on several occasions for the same failure but no cause for the failure was found. No further information was available. The manufacturer was not yet notified of the failure. The failure mileage was 21,000.

8/19/2022

The contact owns a 2014 Hyundai Santa Fe Sport. The contact stated that the low oil warning light was illuminated, and the vehicle displayed a slight hesitation while shifting gears. The contact took the vehicle for an oil change and there was only a quart of oil in the engine. The certified mechanic informed the contact that the vehicle was consuming an excessive amount of engine oil. The vehicle was taken to the dealer; however, the mechanic found no failure. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 76,000. The contact stated that the Hyundai dealership required another oil change for the vehicle despite the vehicle recently having one done. The manufacturer will not be covering any costs according to the contact.

2/3/2023

The contact owns a 2014 Hyundai Santa Fe Sport. The contact stated that she noticed a trail of fluid leak on the driveway. The vehicle was taken to the dealer, where it was diagnosed that no issues were found. However, the failure persisted. Additionally, the contact stated while driving 65-70 MPH, the traction control, the hill start assists, and the ABS warning lights illuminated. Additionally, the contact smelled an abnormal burning odor. The vehicle was taken to the dealer, where it was diagnosed that the rear wheel speed sensor had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to Hyundai Technical Service Bulletin Number: 17-01-009-2. The manufacturer was not notified of the failure. The failure mileage was approximately 21,703.

2/15/2023

The contact owns a 2014 Hyundai Santa Fe Sport. The contact stated that there was an abnormal fuel odor coming from the vehicle when the vehicle was started. Additionally, while driving at approximately 20 MPH, the contact also smelled the fuel odor. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the high-pressure fuel line needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 109,000.

9/5/2023

The contact owns a 2014 Hyundai Santa Fe Sport. The contact stated that while the vehicle was parked, the center console became loosened. The contact stated that the center console started to crack and fall apart. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 73,000.

9/28/2023

Seat belt has been fraying for years and has not return to original position on the I-beam when not being used. Repair shops say it’s normal for vehicle.

7/9/2025