2015 GMC Yukon XL Owner Complaints

THE REAR TAILLIGHTS WILL NOT WORK SOMETIMES! THERE'S TIMES WHERE THERE OFF AND GMC IS AWARE OF THIS ISSUE!!

2/26/2018

REAR TAILLIGHT & BRAKE LIGHT - INTERMITTENT OPERATION OF REAR LED MARKER AND BRAKE LIGHT ON DRIVER SIDE. VEHICLE HAS < 30,000 MILES. GM SELLING DEALER AWARE OF ISSUE WITH NO ACTION TAKEN.

3/30/2018

TL* THE CONTACT OWNS A 2015 GMC YUKON XL. WHILE DRIVING UNKNOWN SPEEDS, THE AIR CONDITIONER EMITTED HOT AIR. THE VEHICLE WAS TAKEN TO HERB CHAMBERS CHEVROLET OF DANVERS (90 ANDOVER ST, DANVERS, MA 01923) WHERE IT WAS DIAGNOSED THAT THE AIR CONDITIONER CONDENSER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 50,000.

9/26/2017

THE REAR TAILLIGHTS WILL NOT WORK SOMETIMES! THERE'S TIMES WHERE THERE OFF AND GMC IS AWARE OF THIS ISSUE!!

2/26/2018

...WIFE STOPPED ON HILL TO SPEAK TO SON.. I BELIEVE AT THIS POINT THE VEHICLE WENT TO NEUTRAL, WHEN SHE TRY TO GO FORWARD, IT WENT DOWN THE HILL HIT A POLE AND ROLLED OVER.

9/6/2015

WHILE DRIVING AT SLOW SPEED IN SCHOOL PARKING LOT BRAKE PEDAL FAILED TO STOP VEHICLE WHEN USING NORMAL BRAKE PRESSURE. PEDESTRIAN IN FRONT OF VEHICLE JUMPED OUT OF THE WAY TO AVOID BEING STRUCK.

11/16/2017

VEHICLE EXHIBITS A "BUFFETTING" OR PRESSURE SENSATION THAT CAN BE FELT PRIMARILY IN THE EARS BETWEEN 40 AND 50 MPH. AFTER ANY AMOUNT OF TIME AT THESE SUSTAINED SPEEDS IT BEGINS TO CAUSE DIZZINESS, EAR PAIN, AND HEADACHES. THIS CONDITION WAS CONFIRMED BY THE DEALER WITH 3 SEPARATE DRIVERS INCLUDING A TECH, THE SALES MANAGER, AND THE OWNER. GM HAS A TECHNICAL PI ISSUED, AS THE PROBLEM IS APPARENTLY RELATIVELY COMMON IN THESE VEHICLES. SUGGESTED REPAIRS INCLUDE RE-BONDING THE ROOF SHEET METAL TO THE FRAME, REPAIR/REPLACEMENT OF THE REAR DIFFERENTIAL, REPLACEMENT OF THE PROPSHAFT, REPAIR/REPLACEMENT OF WHEELS AND TIRES, REMOVAL AND "RELAXING" OF THE EXHAUST SYSTEM, AND MORE. NONE OF WHICH APPEARS TO SOLVE THE ISSUE. A QUICK INTERNET SEARCH TURNED UP DOZENS OF CASES WITH THIS ISSUE IN JUST ONE WEBSITE. GM HAS MANUFACTURED A VEHICLE WITH A SIGNIFICANT, KNOWN FLAW THAT THEY CANNOT CURRENTLY FIX. THIS FLAW SHOULD BE CONSIDERED A SAFETY ISSUE STRICTLY BASED UPON THE PHYSICAL SYMPTOMS TRIGGERED BY THE SENSATION WITHIN THE VEHICLE.

12/13/2015

HORRIBLE CABIN PRESSURE AND BUFFETING ABOVE SPEEDS OF 40MPH. PASSENGERS HAVE COMPLAINED OF HEADACHES, DIZZINESS, EARS POPPING, ETC. OCCURS WITH ALL WINDOWS AND SUNROOF CLOSED. DURING LONG PERIODS IT CAN SOMETIMES CREATE NAUSEA AND SICK FEELING EVEN HOURS AFTER EXITING TRUCK.

12/16/2015

...WIFE STOPPED ON HILL TO SPEAK TO SON.. I BELIEVE AT THIS POINT THE VEHICLE WENT TO NEUTRAL, WHEN SHE TRY TO GO FORWARD, IT WENT DOWN THE HILL HIT A POLE AND ROLLED OVER.

9/6/2015

WIFE AND THREE KIDS IN VEHICLE, STOPS ON HILL SEEMS TO HAVE SHIFTED INTO NEUTRAL. GOES BACKWARDS DOWN HILL FLIPS OVER LANDS ON ROOF. NO INJURIES THANK GOD! VEHICLE HAD BEEN BACK FOR TRANSMISSION RECALL TWICE, THE LAST TIME THEY SAID THEY HAD TO WAIT FOR PARTS... MIND YOU THE VEHICLE IS BRAND NEW. SOMEONE NEEDS TO GET THESE OFF THE ROAD NOW!

9/10/2015

VEHICLE EXHIBITS A "BUFFETTING" OR PRESSURE SENSATION THAT CAN BE FELT PRIMARILY IN THE EARS BETWEEN 40 AND 50 MPH. AFTER ANY AMOUNT OF TIME AT THESE SUSTAINED SPEEDS IT BEGINS TO CAUSE DIZZINESS, EAR PAIN, AND HEADACHES. THIS CONDITION WAS CONFIRMED BY THE DEALER WITH 3 SEPARATE DRIVERS INCLUDING A TECH, THE SALES MANAGER, AND THE OWNER. GM HAS A TECHNICAL PI ISSUED, AS THE PROBLEM IS APPARENTLY RELATIVELY COMMON IN THESE VEHICLES. SUGGESTED REPAIRS INCLUDE RE-BONDING THE ROOF SHEET METAL TO THE FRAME, REPAIR/REPLACEMENT OF THE REAR DIFFERENTIAL, REPLACEMENT OF THE PROPSHAFT, REPAIR/REPLACEMENT OF WHEELS AND TIRES, REMOVAL AND "RELAXING" OF THE EXHAUST SYSTEM, AND MORE. NONE OF WHICH APPEARS TO SOLVE THE ISSUE. A QUICK INTERNET SEARCH TURNED UP DOZENS OF CASES WITH THIS ISSUE IN JUST ONE WEBSITE. GM HAS MANUFACTURED A VEHICLE WITH A SIGNIFICANT, KNOWN FLAW THAT THEY CANNOT CURRENTLY FIX. THIS FLAW SHOULD BE CONSIDERED A SAFETY ISSUE STRICTLY BASED UPON THE PHYSICAL SYMPTOMS TRIGGERED BY THE SENSATION WITHIN THE VEHICLE.

12/13/2015

WITH ALL WINDOWS UP, VEHICLE EXHIBITS A BUFFETING / PRESSURE SENSATION THAT CAN BE FELT PREDOMINATELY IN THE EARS BETWEEN 30 AND 50 MPH. SIMILAR TO WHEN ONLY THE REAR PASSENGER WINDOWS ARE DOWN IN MANY VEHICLES. I SECOND THE FACT THAT AFTER ANY AMOUNT OF TIME AT THESE SUSTAINED SPEEDS IT BEGINS TO CAUSE DIZZINESS, EAR PAIN, AND HEADACHES. GM FORUMS ARE FLOODED WITH COMPLAINTS. THIS VEHICLE OBVIOUSLY WAS MANUFACTURED WITH A SIGNIFICANT, KNOWN FLAW THAT THEY CANNOT CURRENTLY FIX. THIS SHOULD ABSOLUTELY BE A SAFETY ISSUE STRICTLY BASED UPON THE PHYSICAL SYMPTOMS ONSET BY THE FEELING WITHIN THE VEHICLE.

1/26/2016

TL* THE CONTACT OWNS A 2015 GMC YUKON XL. WHILE THE VEHICLE WAS STATIONARY, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PLACED THE VEHICLE IN PARK AND WAS ABLE TO RESTART THE VEHICLE. AFTER TURNING THE STEERING WHEEL, THE VEHICLE STALLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 64,712.

9/26/2016

AIR CONDITIONER CONDENSER FAILED. REPLACEMENT PART IS ON NATIONAL BACK ORDER. WE HAVE BEEN WAITING 5 WEEKS SO FAR AND NO UPDATE FROM GM.

5/25/2017

I'VE EXPERIENCED 2 POWER STEERING FAILURES IN THE LAST 6 MONTHS. FIRST, THE EPS FAILED (WHICH WAS RECALLED FOR MANY OF THE SAME MODEL--BUT NOT MINE) WHICH I REPLACED. NOW, POWER STEERING FAILED AGAIN, THIS TIME THE STEERING GEAR PER THE DEALERSHIP. THIS IS A SAFETY HAZARD! WITH THE MOST RECENT FAILURE, IF YOUR HANDS ARE NOT GRASPING THE STEERING WHEEL FIRMLY, THE CAR WILL VEER SHARPLY TO EITHER THE RIGHT OR LEFT. AND STEERING THIS BEAST WITH NO POWER STEERING IS NEARLY IMPOSSIBLE. MANY DRIVERS WOULD NOT BE ABLE TO OVERPOWER THE DEAD ELECTRIC STEERING SYSTEM. THE FIRST WARNING CAME AS LOUD SCREECHING SOUNDS FROM THE STEERING AT LOW SPEED. IT FELT AS THOUGH THE POWER STEERING MOTOR WAS INTERMITTENT, AND "JOLTING" THE STEERING WHEEL. THE SCREECHING STOPPED AT SPEED, BUT THE JITTERING/JOLTING OF THE ELECTRIC SYSTEM CONTINUED. THIS IS A SERIOUS MALFUNCTION, ESPECIALLY WITH SO FEW MILES ON THE VEHICLE.

5/23/2018

THIS IS THE SECOND COMPLAINT THAT I HAVE MADE TO NHTSA. THE FIRST TIME, THE VEHICLE WAS SPONTANEOUSLY TURNING OFF AND SHUTTING DOWN DURING BACKING IN AND TURNS CAUSING A SAFETY ISSUE. THIS RESULTED IN A RECALL, AND A "SOFTWARE UPDATE" THAT WAS DONE TWICE TO CORRECT THE ISSUE. RIGHT AND BACK PASSENGER LIGHTS BEGAN TO BLINK ON AND OFF AND WATER GETS INTO THE BRAKE LIGHT. THE DEALER TOLD ME THIS WAS M ISSUE. THIS TIME THE 4WD SERVICE LIGHT CAME AND THE CAR APPEARED TO BE STUCK IN "4WD LOW" MAKING IT "DRAG" AT A REDUCED SPEED WHEN DRIVING. ALSO, THE "SERVICE TRAILER BRAKE" LIGHT CAME ON REPEATEDLY. I HAVE NEVER USED THE TRAILER BRAKE. I TOOK IT INTO AN AUTHORIZED DEALER, SELLERS GMC IN FARMINGTON HILLS, MI. THEY TOLD ME I NEEDED A NEW "MODULE", SO I PAID TO HAVE THAT DONE. WITHIN ONE DAY THE SAME SERVICE LIGHTS CAME ON AGAIN. "SERVICE 4 WD" AND "SERVICE TRAILER BRAKE." I IMMEDIATELY TOOK THE VEHICLE BACK AND AM NOW BEING TOLD IT NEEDS ANOTHER SOFTWARE UPDATE AND A NEW TRAILER BRAKE TRANSFER SWITCH. QUITE FRANKLY, I BELIEVE THAT THIS MODEL HAS SIGNIFICANT, UNADDRESSED COMPUTER SOFTWARE ISSUES AND THE DEALER DOES NOT KNOW WHO TO FIX IT. THE CAR IS UNSAFE BECAUSE IT SPONTANEOUSLY STOPS WORKING APPROPRIATELY DURING DRIVING. THE CONCERNS HAVE BEEN VARIOUS AND ALWAYS SEEM TO AFFECT STEERING, WHEN TURNING OR BACKING IN. I AM BEING CHARGED FOR VARIOUS CONTROL PANELS AND MODULES. I AM REQUESTING THAT THIS CONCERN GETS ADDRESSED BEFORE THERE IS A SERIOUS INJURY. I WOULD LIKE MY VEHICLE FIXED AND RETURNED TO A SAFE CONDITION. I WAS NEVER TOLD UPON PURCHASE, THAT THIS MODEL WOULD REQUIRE SO MANY "SOFTWARE" UPDATES TO REMAIN SAFE. THIS SHOULD NOT BE A BURDEN PLACED ON A CONSUMER FOR A VEHICLE TO OPERATE SAFELY. THIS IS DANGEROUS.

2/5/2019

DRIVING IN SNOWY CONDITIONS WITH THE VEHICLE IN 4WD, BEGAN NAVIGATING A TURN AND THE VEHICLE SEEMED TO SHIFT INTO NEUTRAL, AND THE DASH DISPLAYED THE "4WD SHIFT ON PROGRESS" ON THE DASH WITHOUT DRIVER TOUCHING THE 4WD BUTTONS. COULD NOT STEER OR BRAKE OR DO ANYTHING. VEHICLE ENDED UP HITTING A WALL CAUSING A FAIR AMOUNT OF DAMAGE. VEHICLE DOES NOT GO IN FOR REPAIRS UNTIL NEXT WEEK BUT THE DEALERSHIP MADE IT SOUND LIKE IT'S A TRANSFER CASE ISSUE WHICH APPEARS TO BE A KNOWN ISSUE ON THESE VEHICLES. *TR

12/22/2016

MY VEHICLE HAS A SIGNIFICANT VIBRATION WHEN TRAVELING 40MPH AND ABOVE WITH A REAR WINDOW DOWN. THE VIBRATION IS ALSO ACCOMPANIED BY INCREASED CABIN PRESSURE. THESE ISSUES ARE CAUSING HEADACHES, NAUSEA, AND DIZZINESS. DEALERSHIP CONFIRMS ISSUE AND TRIED TO REPAIR, BUT UNABLE TO. THE VIBRATION STARTED RIGHT AFTER WE TOOK DELIVERY OF THE CAR AND HAS ONLY GOTTEN WORSE. WE BOUGHT THE CAR IN OCTOBER 2015 AND THE ISSUE CONTINUES UNFIXED TO THIS DAY AFTER 5 VISITS.

10/30/2017

I PURCHASED A NEW, 2015 GMC YUKON XL IN DECEMBER OF 2014. I HAD BEEN DEALING WITH A VIBRATION RELATED PROBLEM AT HIGHWAY SPEEDS STARTING IN OCTOBER OF 2015 IN MY SUV THAT THE DEALER BALANCED, ALIGNED, ETC. PROBLEM STILL EXISTED IN DECEMBER OF 2015, AGAIN RAN TESTS AND FOUND NOTHING. CONTINUED TO COMPLAIN EVERY TIME I WENT INTO DEALER AND ON JUNE 28, 2016 AND WAS TOLD MY TREAD WAS WEARING UNEVENLY, AND AFTER A ROAD TEST WITH THE HEAD TECHNICIAN IT WAS FOUND THERE WAS HIGH ROAD FORCE ON THE TIRES. TODAY I CAME IN FOR MY OIL CHANGE AND MY DEALER HAD AN ALERT TO CHECK MY TIRES (ORIGINAL ONES THAT I REPLACED AT MY COST ON 6/28/16) FOR THE EXACT TIRE ON MY TRUCK GIVING ME THE SAME PROBLEM. I HAVE A HIGH SPEED VIBRATION AND TREAD WEAR PROBLEMS. MY OLD TIRES WERE OUTSIDE OF THE RECALL BUT I FEEL THAT THEY WERE DEFECTIVE. MY DOT# WAS A32AWBDE2414 AND I HAD TO REPLACE ALL 4 TIRES. GM PAID PARTIAL WARRANTY ON THEM. MY COST WAS $519.45. *TR

11/30/2016

THREAD OF THE LEFT BACK TIRE FLOWERED UP AND IT POPPED WHILE DRIVING ON A HIGHWAY, NEVER SEEN ANYTHING LIKE THAT ON A FLAT. A COLLISION ALMOST TOOK PLACE, MY HUSBAND WAS ALMOST SMASHED BETWEEN THE CONCRETE WALL AND THE TRUCK WHILE TRYING TO CHECK THE TIRE, ON STAR RESPONSE WAS GOING TO TAKE 1HR 45 MIN. AFTER GETTING TO A SAFE PLACE WE CHECKED THE OTHER 3 TIRES AND NOTICE THE RIGHT REAR TIRE PRESENTED MISSING PART OF THE TIRE WALL AS A PUZZLE PIECE MISSING, TIRES HAD EXACTLY 30K MILES WITH THIS TRIP. TIRES ARE CONTINENTAL P275-55R20-111S WE TOLD THE DEALER TIRES ARE DEFECTIVE. *TR

12/4/2016

FUEL SMELL INSIDE AND OUTSIDE OF VEHICLE WHILE DRIVING AND PARKED. EXTENDED CRANK AFTER (OVERNIGHT) ENGINE OFF PARK. FUEL PUDDLE NOTICED UNDER PARKED VEHICLE ON GARAGE FLOOR AND DRIVEWAY AFTER OVERNIGHT PARKING. SMELL AND FUEL LEAK SEEMED WORSE WITH A FULL TANK. ALSO NOTICED MORE FREQUENT AUTO SHUT OFF AT FUEL STATION DURING AUTOMATIC FILLING. DEALER DROPPED TANK AND FOUND A FUEL LINE THAT WAS 'RUBBED' THROUGH TO THE POINT OF FAILURE. I WILL DOCUMENT WITH PICTURES UPON MY RETURN TO THE DEALERSHIP IF NEEDED FOR FUTURE. I FIND THIS COMPLETELY UNACCEPTABLE THAT ON A ($70K) 3 YEAR OLD VEHICLE THERE IS A FUEL LEAK THAT COULD HAVE BEEN PREVENTED WITH A 10 CENT PIECE OF INSULATION TO PROTECT THE LINES FROM RUBBING. SOUNDS LIKE SOMEONE CHOOSE TO LOOK THE OTHER WAY DURING VALIDATION TESTING! TOTAL BS.

11/18/2017

TL* THE CONTACT OWNS A 2015 GMC YUKON XL. WHILE DRIVING 25 MPH, THE CONTACT SMELLED FUEL COMING FROM THE FUEL TANK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT DID NOT NOTICE ANY LEAKS COMING FROM THE FUEL TANK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DETERMINED THAT THE HIGH PRESSURE FUEL TANK PUMP FAILED. THE VEHICLE WAS NOT REPAIRED. THE DEALER (RYAN GMC BUICK CADILLAC, 1111 20TH AVE SW, MINOT, ND 58701, (701) 864-3009) WAS CONTACTED TO SCHEDULE A DIAGNOSTIC APPOINTMENT FOR A SECOND OPINION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA AND FILE A COMPLAINT BECAUSE THERE WERE NO RECALLS RELATED TO THE VIN. THE FAILURE MILEAGE WAS 84,000.

10/26/2018

PROBLEM STARTED WHEN DRIVING AT 60-70 MPH YOU CAN FEEL A STRONG VIBRATION CAUAES ENTIRE TRUCK TO SHAKE DONT KNOW WHAT IT IS DEALERS CANT FIX ALSO TRANSMISIN SHIFTS INTO GEARS HARD ACCELERATES BY ITSELF CAUSES ROUGH DRIVING VERY LOUD NOISE UNDER TRUCK SOUMDS LIKE TRANSMISIN ABOUT TO COME OFF AND ALSO SHIFTS INTO 4WD BY ITSELF OR PARK TO NUETRAL AND TRUCK WONT RUN

8/3/2018

TRANSMISIN PROBLEMS WE WHERE DRIVING AROUND THE CITY AT AT 30-40MPH WHEN THE GEARS WENT CRAZY IT ACCELERATED BY ITSELF RPMS WENT CRAZY IT SOUNDED LIKE THE TRANSMISIN HAD GEARS IN PAN LOUD GRINDING THEN ALSO THE SEATS DONT VIBRATE WITH LAND DEPARTURE IT SHOWS SERVICE LANE DEPARTURE LAST WHEN DRIVI G AT SPEEDS LF 40-70 MPH THERE IS A STRONG VIBRATION IN FRONT MAKES ENTIRE TRUCK SHAKE TOOK TO DEALER ROTATED TIRES AND BALANCED ALLIGNMENT ALSO AND PROBLEM STILL THERE IDK WHAT TO DO

8/3/2018

THREAD OF THE LEFT BACK TIRE FLOWERED UP AND IT POPPED WHILE DRIVING ON A HIGHWAY, NEVER SEEN ANYTHING LIKE THAT ON A FLAT. A COLLISION ALMOST TOOK PLACE, MY HUSBAND WAS ALMOST SMASHED BETWEEN THE CONCRETE WALL AND THE TRUCK WHILE TRYING TO CHECK THE TIRE, ON STAR RESPONSE WAS GOING TO TAKE 1HR 45 MIN. AFTER GETTING TO A SAFE PLACE WE CHECKED THE OTHER 3 TIRES AND NOTICE THE RIGHT REAR TIRE PRESENTED MISSING PART OF THE TIRE WALL AS A PUZZLE PIECE MISSING, TIRES HAD EXACTLY 30K MILES WITH THIS TRIP. TIRES ARE CONTINENTAL P275-55R20-111S WE TOLD THE DEALER TIRES ARE DEFECTIVE. *TR

12/4/2016

I PURCHASED OUR 2015 GMC YUKON XL IN OCTOBER OF 2014. I HAVE BEEN DEALING WITH NOISE COMING FROM THE TIRES FOR ABOUT A YEAR NOW. I HAVE TAKEN THE VEHICLE IN FOR SERVICE AND HAD MANY PARTS REPLACED ONLY FOR THE NOISE TO COME RIGHT BACK. MY VEHICLE ONLY HAS 40,000 MILES AND ALL THE TIRES ARE WEARING TO THE POINT THAT BELTS ARE NOW SHOWING. WHEN TALKING TO CONTINENTAL THESE FACTORY TIRES HAVE AN 80,000 MILE WARRANTY BUT THAT TIRE WEAR WARRANTY DOES NOT COVER FACTORY TIRES. AFTER CALLING GMC, CONTINENTAL AND MY LOCAL DEALER, I FINALLY WAS TOLD THEY WOULD GIVE ME $250 TOWARD NEW TIRES BUT I COULD ONLY USE THAT TOWARD THE PURCHASE OF CONTINENTAL TIRES. RECENTLY THERE WAS A RECALL ON THE SAME TIRES THAT ARE ON MY VEHICLE FOR ALL THE PROBLEMS I HAVE BEEN HAVING. WHEN I CALLED CONTINENTAL, I WAS TOLD THAT MY TIRES ARE NOT INCLUDED IN THE RECALL. HOW CAN I HAVE THE EXACT SAME ISSUES THAT ARE DESCRIBED IN THE RECALL BUT THERE IS NOTHING I CAN DO ABOUT IT BECAUSE MY DOT IS NOT IN THE 1 MONTH RECALL. I HAVE NOW HAD TO SPEND $1000 TO PURCHASE NEW TIRES FOR A VEHICLE THAT HAS ONLY 40,000 MILES ON IT AND COST $70,000 TO PURCHASE 2 YEARS AGO. *TR

12/5/2016

WIFE AND THREE KIDS IN VEHICLE, STOPS ON HILL SEEMS TO HAVE SHIFTED INTO NEUTRAL. GOES BACKWARDS DOWN HILL FLIPS OVER LANDS ON ROOF. NO INJURIES THANK GOD! VEHICLE HAD BEEN BACK FOR TRANSMISSION RECALL TWICE, THE LAST TIME THEY SAID THEY HAD TO WAIT FOR PARTS... MIND YOU THE VEHICLE IS BRAND NEW. SOMEONE NEEDS TO GET THESE OFF THE ROAD NOW!

9/10/2015

TL* THE CONTACT OWNS A 2015 GMC YUKON XL. WHILE DRIVING UNKNOWN SPEEDS, THE AIR CONDITIONER EMITTED HOT AIR. THE VEHICLE WAS TAKEN TO HERB CHAMBERS CHEVROLET OF DANVERS (90 ANDOVER ST, DANVERS, MA 01923) WHERE IT WAS DIAGNOSED THAT THE AIR CONDITIONER CONDENSER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 50,000.

9/26/2017

THIS IS THE SECOND COMPLAINT THAT I HAVE MADE TO NHTSA. THE FIRST TIME, THE VEHICLE WAS SPONTANEOUSLY TURNING OFF AND SHUTTING DOWN DURING BACKING IN AND TURNS CAUSING A SAFETY ISSUE. THIS RESULTED IN A RECALL, AND A "SOFTWARE UPDATE" THAT WAS DONE TWICE TO CORRECT THE ISSUE. RIGHT AND BACK PASSENGER LIGHTS BEGAN TO BLINK ON AND OFF AND WATER GETS INTO THE BRAKE LIGHT. THE DEALER TOLD ME THIS WAS M ISSUE. THIS TIME THE 4WD SERVICE LIGHT CAME AND THE CAR APPEARED TO BE STUCK IN "4WD LOW" MAKING IT "DRAG" AT A REDUCED SPEED WHEN DRIVING. ALSO, THE "SERVICE TRAILER BRAKE" LIGHT CAME ON REPEATEDLY. I HAVE NEVER USED THE TRAILER BRAKE. I TOOK IT INTO AN AUTHORIZED DEALER, SELLERS GMC IN FARMINGTON HILLS, MI. THEY TOLD ME I NEEDED A NEW "MODULE", SO I PAID TO HAVE THAT DONE. WITHIN ONE DAY THE SAME SERVICE LIGHTS CAME ON AGAIN. "SERVICE 4 WD" AND "SERVICE TRAILER BRAKE." I IMMEDIATELY TOOK THE VEHICLE BACK AND AM NOW BEING TOLD IT NEEDS ANOTHER SOFTWARE UPDATE AND A NEW TRAILER BRAKE TRANSFER SWITCH. QUITE FRANKLY, I BELIEVE THAT THIS MODEL HAS SIGNIFICANT, UNADDRESSED COMPUTER SOFTWARE ISSUES AND THE DEALER DOES NOT KNOW WHO TO FIX IT. THE CAR IS UNSAFE BECAUSE IT SPONTANEOUSLY STOPS WORKING APPROPRIATELY DURING DRIVING. THE CONCERNS HAVE BEEN VARIOUS AND ALWAYS SEEM TO AFFECT STEERING, WHEN TURNING OR BACKING IN. I AM BEING CHARGED FOR VARIOUS CONTROL PANELS AND MODULES. I AM REQUESTING THAT THIS CONCERN GETS ADDRESSED BEFORE THERE IS A SERIOUS INJURY. I WOULD LIKE MY VEHICLE FIXED AND RETURNED TO A SAFE CONDITION. I WAS NEVER TOLD UPON PURCHASE, THAT THIS MODEL WOULD REQUIRE SO MANY "SOFTWARE" UPDATES TO REMAIN SAFE. THIS SHOULD NOT BE A BURDEN PLACED ON A CONSUMER FOR A VEHICLE TO OPERATE SAFELY. THIS IS DANGEROUS.

2/5/2019

TL* THE CONTACT OWNS A 2015 GMC YUKON XL. WHILE DRIVING 60 MPH, THE REAR DRIVER'S SIDE BRAKE LIGHT FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO FIVE STAR CHEVROLET BUICK GMC (LOCATED AT 495 WATSON BLVD, WARNER ROBINS, GA 31093, (478) 387-4424) WHERE IT WAS DIAGNOSED THAT THE BRAKE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED APPROXIMATELY 5 MONTHS LATER. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER FOR REPAIRS AND AN OIL CHANGE. THE CONTACT WAS INFORMED THAT LIFTERS ON THE ENGINE AND CONDENSER LINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 96,000.

7/1/2019

TL* THE CONTACT OWNS A 2015 GMC YUKON XL. WHILE DRIVING 60 MPH, THE REAR DRIVER'S SIDE BRAKE LIGHT FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO FIVE STAR CHEVROLET BUICK GMC (LOCATED AT 495 WATSON BLVD, WARNER ROBINS, GA 31093, (478) 387-4424) WHERE IT WAS DIAGNOSED THAT THE BRAKE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED APPROXIMATELY 5 MONTHS LATER. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER FOR REPAIRS AND AN OIL CHANGE. THE CONTACT WAS INFORMED THAT LIFTERS ON THE ENGINE AND CONDENSER LINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 96,000.

7/1/2019

TL* THE CONTACT OWNS A 2015 GMC YUKON XL. THE CONTACT STATED THAT BOTH TAIL LIGHTS SHORTED OUT. THE VEHICLE WAS TAKEN TO COURTESY BUICK GMC (1857 EDWARDS LAKE RD, BIRMINGHAM, AL 35235, (205) 718-7565) TWICE FOR BOTH OF THE REPAIRS. THE DEALER AND MANUFACTURER INDICATED THAT THERE WAS NO RECALL CAMPAIGN TO PROVIDE A SOLUTION AND SUGGESTING HAVING THE SAME OEM PART REPLACED. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. *BF *DL

7/9/2019

MY SEAT HEATER MALFUNCTIONED, BURNING A HOLE IN MY SEAT BACKREST, AND BURNING A HOLE IN MY JACKET! 30 SECONDS AFTER LEAVING MY HOME, DRIVING ON A RESIDENTIAL STREET, I SUDDENLY FELT A SHARP POKING IN MY BACK. WHEN I REACHED BACK I WAS SHOCKED TO FEEL THE SEAT BURNING AND A HOLE IN THE SEAT! I REACTED IMMEDIATELY, TURNING OFF THE SEAT HEATER AND PULLING OVER. MY CAR HAD SMOKE AND SMELLED OF BURNING PLASTIC. I LOOK AT THE BACK OF MY DRIVERS SEAT AND THERE WAS A HOLE IN THE SEAT WHERE IT BURNED STRAIGHT THROUGH. AND WHEN I TOOK OFF MY JACKET I FOUND A HOLE THERE AS WELL WHERE THE SEAT BURNED THROUGH IT AS WELL. I HAD A SMALL BURN, BUT IT WAS ONLY MINOR. IT WAS A DISTURBING SITUATION THAT COULD HAVE BEEN WORSE IF I DIDN'T REACT IMMEDIATELY OR WAS DRIVING ON THE HIGHWAY. TODAY I TOOK IT INTO MY LOCAL GMC DEALER WHO DIDN'T SEEM VERY CONCERNED AND LET ME KNOW IT WOULD BE EXPENSIVE TO GET IF FIXED. I DECLINED THE SERVICE AT THIS TIME. I THEN CALLED GMC CUSTOMER SERVICE WHO DOCUMENTED MY SITUATION, BUT ALSO DIDN'T SEEM CONCERNED. I WOULD HAVE HOPED GMC WOULD HAVE WANTED TO AT LEAST DIAGNOSE ROOT CAUSE TO ENSURE THERE IS NOT A LARGER PROBLEM ON THEIR HANDS. I AM NOT LOOKING FOR A PAYDAY HERE. I WANT TO MAKE SURE THIS DOESN'T HAPPEN TO OTHERS AT A TIME THAT IT COULD CAUSE A MORE SERIOUS ACCIDENT OR INJURY.

2/6/2020

TL* THE CONTACT OWNS A 2015 GMC YUKON XL. THE CONTACT STATED THAT WATER LEAKED INTO THE ROOF OF THE VEHICLE AND SATURATED THE AIR BAG AND THE MAIN FUSE BOX. THE CONTACT STATED THAT THERE WAS A TSB FOR THE FAILURE. THE VEHICLE WAS TAKEN TO RENO BUICK GMC CADILLAC DEALER, LOCATED AT 900 KIETZKE LANE, RENO, NV 89502, (775)-815-7660, WHERE IT WAS STATED THAT THE FAILURE WAS A FACTORY DEFECT. THE TECHNICIAN REACHED OUT TO THE MANUFACTURER AND, THE MANUFACTURER AGREED TO COVER TEN PERCENT OF THE REPAIR COST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.

5/19/2020