2019 GMC Acadia Owner Complaints

THE MANUAL GEAR SHIFTER CONTROLS IN LOW GEAR ON THE CENTER CONSOLE DO NOT SHIFT. THE MANUAL CONTROL WORKED DURING THE TEST DRIVE AT THE DEALERSHIP WHEN THE CAR HAD 17 MILES ON IT, MARCH 10, 2019. THE SHIFTER FAILURE WAS FIRST NOTICED WHEN THE CAR HAD ABOUT 500 MILES ON IT, COMING DOWN A MOUNTAIN ON A HIGHWAY WHEN WE TRIED TO USE THE ENGINE TO BRAKE INSTEAD OF USING THE FOOT BRAKE ON MARCH 30, 2019. IN BETWEEN THOSE TWO DATES ON MARCH 21, 2019, THE CAR HAD A WATER LEAK AFTER IT RAINED THAT DRIPPED INTO THE CABIN OF THE CAR AND DIRECTLY ONTO THE SHIFTER AND OTHER ELECTRONIC CONTROLS. I BELIEVE THE GEAR SHIFTER FAILURE IS A DIRECT RESULT OF WATER DRIPPING ONTO THE SHIFTER AND OTHER ELECTRONICS ON THE CENTER CONSOLE. I HAVE 3 DOCUMENTED SERVICE RECORDS ATTEMPTING TO REPAIR THE WATER LEAK AFTER 3 SEPARATE RAINSTORMS THAT WAS ULTIMATELY DETERMINED BY GM ENGINEERING TO BE A MANUFACTURER DEFECT. WHEN THE GLASS IS POSITIONED FOR THE REAR MOONROOF, THE POSITIONER IS SUPPOSED TO HOLD THE GLASS IN PLACE FOR A MOMENT TO SEAL. INSTEAD THE POSITIONER MOVES CREATING AN AIR POCKET. THIS RESULTS IN WATER INTRUSION INTO THE CEILING OF THE VEHICLE AFTER RAIN, WHICH THEN SEEPS INTO THE FABRIC LINER AND DRIPS DIRECTLY ONTO THE CONTROLS. I AM WORRIED ABOUT WHERE ELSE WATER HAS TRAVELLED WITHIN THE CAR, KNOWING IT WAS MANUFACTURED IN JULY 2018 AND STORED OUTSIDE MOST OF ITS LIFE. THE SHIFTER IS THE FIRST OF WHAT I FORESEE AS MANY ELECTRICAL ISSUES THAT CAN ENSUE WITH WATER INTRUSION, AS IT HAS OCCURRED IN A CAR HAVING UNDER 900 MILES ON IT. WITH ALL ELECTRONIC TRANSMISSION CONTROLS, I AM WORRIED THAT IF WATER DAMAGED THE LOW GEAR SHIFTING, THERE COULD BE FUTURE AND MORE DETRIMENTAL TRANSMISSION MALFUNCTIONS (POSSIBLY CATASTROPHIC). BEYOND ELECTRICAL FAILURES, MOLD IS A WORRY IN THE HEADLINER AND CARPETS CREATING A HEALTH HAZARD IN MY VEHICLE WHERE I TRANSPORT MY TWO SMALL CHILDREN.

4/12/2019

WHEN I TRY AND TURN THE CAR OFF IT HAS AN ERROR MESSAGE THAT SAYS "SHIFT TO PARK". IT APPEARS THAT THE CAR IS IN PARK BUT I AM UNABLE TO SHUT THE CAR OFF AND UNABLE TO LOCK THE DOORS.

9/13/2019

MY MOTHER HAS BECOME TRAPPED TWO TIMES DUE TO THE LOCKS ON THE VEHICLE NOT WORKING. THE ISSUE ONLY HAPPENS WHEN IT RAINS. I TOOK THE VEHICLE TO THE DEALERSHIP AND THEY SAID THEY REPLACED SOME KIND MECHANISM AND THAT EVERYTHING WAS GOOD TO GO. IT RAINED AGAIN YESTERDAY AND MY MOTHER WAS TRAPPED IN THE VEHICLE AGAIN. THIS HAPPENS ANYTIME YOU TRY TO ENGAGE THE LOCKS, I.E. IN PARK, PUTTING IT IN PARK, PUTTING IT IN DRIVE, USING ONSTAR TO LOCK OR UNLOCK, USING THE GMC APP TO LOCK OR UNLOCK, USING EITHER KEY FOB TO LOCK OR UNLOCK, TRYING TO LOCK OR UNLOCK IT MANUALLY.

3/15/2019

WHEN I COME TO A STOP AND PUT THE CAR INTO PARK I GET A MESSAGE TO SHIFT TO PARK BEFORE I CAN TURN CAR OFF

2/12/2020

MY MOTHER HAS BECOME TRAPPED TWO TIMES DUE TO THE LOCKS ON THE VEHICLE NOT WORKING. THE ISSUE ONLY HAPPENS WHEN IT RAINS. I TOOK THE VEHICLE TO THE DEALERSHIP AND THEY SAID THEY REPLACED SOME KIND MECHANISM AND THAT EVERYTHING WAS GOOD TO GO. IT RAINED AGAIN YESTERDAY AND MY MOTHER WAS TRAPPED IN THE VEHICLE AGAIN. THIS HAPPENS ANYTIME YOU TRY TO ENGAGE THE LOCKS, I.E. IN PARK, PUTTING IT IN PARK, PUTTING IT IN DRIVE, USING ONSTAR TO LOCK OR UNLOCK, USING THE GMC APP TO LOCK OR UNLOCK, USING EITHER KEY FOB TO LOCK OR UNLOCK, TRYING TO LOCK OR UNLOCK IT MANUALLY.

3/15/2019

SHIFT TO PARK IS HAPPENING ON THE 2019. WHEN IN PARK, ITS NOT BEING SENSED. KEEPS SAYING SHIFT TO PARK. TOOK VEHICLE IN THEY SAID 1/2 A DAY ON 11/22. TURNS OUT THEY NEED LONGER FOR PART. THEY GAVE LOANER, TODAY IS 12/4/19, STILL DON'T HAVE CAR BACK YET. ALSO, BACK WINDSHIELD WIPER MAKING A CLICKING SOUND.

12/4/2019

CAR AUTOMATICALLY SHUTS OFF WHEN DRIVING MULTIPLE OCCURRENCES OF THIS HAPPENING

2/28/2020

AT 500 MILES PAST THE WARRANTY EXPIRATION THE RADIATOR DEVELOPED A CRACK ALONG THE TOP SEAM. THE DEALERSHIP SAID IT WAS A MANUFACTURES DEFECT AS THE VEHICLE WAS LESS THAN TWO YEARS OLD. GMC DECLINED TO REPLACE THE PART BECAUSE IT WAS 500 MILES PAST THE WARRANTY ALTHOUGH THEY DID NOT DENY IT WAS A MANUFACTURING DEFECT. I HAVE A GMC CASE NUMBER DOCUMENTING MY DEALINGS WITH THEM. I HAVE PHOTOS FROM THE DEALERSHIP SHOWING THE CRACKED RADIATOR, AS WELL AS AN EMAIL STATING IT WAS A DEFECTIVE PART. I HAVE THE RECEIPT AND I HAVE THE ACTUAL RADIATOR ITSELF. I NOTICED THE RADIATOR LEAKING ON MY GARAGE FLOOR WHEN IT WAS STATIONARY. THIS WAS 10 DAYS AFTER IT WAS LAST SERVICED AND THERE WAS NO ISSUE AT THAT TIME. THE DEALERSHIP SAID IT WAS NOT CAUSED BY IMPACT, BUT JUST THAT THE SEAM SPLIT AT THE TOP OF THE RADIATOR.*DT*JB

5/27/2020

I’m not sure but a warning came on that said steering assist reduced drive with care and my temperature gage and AC weren’t working all of a sudden when it happened

2/3/2022

Steering Assist reduced drive with care displayed on screen when I was driving. The temp gauge stayed on C, the a/c did not work and engine fan came on full blast. After a couple days of this, it went back to normal. Coolant was checked and full at correct level.

8/30/2022

HEADLIGHTS ARE NOT BRIGHT ENOUGH TO SAFELY DRIVE AT NIGHT, INCLUDING WHEN THE HIGH BEAMS ARE ON.

1/5/2019

TL* THE CONTACT OWNS A 2019 GMC ACADIA. WHILE DRIVING AT NIGHT, THE CONTACT STATED THAT THE HEADLIGHTS WERE BARELY VISIBLE BECAUSE THEY WERE BLACKED OUT. THE VEHICLE WAS TAKEN TO KEN NELSON AUTO GROUP (1100 N GALENA AVE, DIXON, IL 61021, (815) 288-4455) WHERE IT WAS DETERMINED THAT THE HEADLIGHTS WOULD NOT PROJECT TOO FAR. THE CONTACT ATTEMPTED TO CALL THE MANUFACTURER, BUT THE CALL DROPPED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

8/13/2019

MY 2019 GMC ACADIA HAS ABRUPTLY AUTOMATICALLY BRAKED WHILE DRIVING BETWEEN 10- 15 MPH AND WITHOUT ANY CARS NEAR THE VEHICLE. IT SLAMS ON THE BRAKE LIKE IT'S THE PARKING BRAKE AND MAKES A GRINDING NOISE.. THIS HAS OCCURRED ON 2 DIFFERENT OCCASIONS. AFTER THE 1ST TIME THE SERVICE PARKING BRAKE LIGHT CAME ON. THE DEALERSHIP SAID IT WAS RELATED TO A FAULTY BATTERY BECAUSE I RECEIVED AN ONSTAR NOTICE ABOUT MY BATTERY. . IT OCCURRED AGAIN AFTER HAVING THE BATTERY REPLACED. *TR

5/8/2020

GETTING A "SHIFT TO PARK" MESSAGE WHEN THE CAR IS IN PARK. IT WON'T LET YOU DO ANYTHING LOCK THE CAR, BELLS GOING OFF, NOTHING AND SOMETIMES IT TAKES 20 MINUTES OR LONGER TO KEEP TRYING TO GET THE CAR INTO PARK.IT WOULD DO IT EVERYTIME I GO TO DRIVE IT.

8/17/2020

After vehicle is shifted into Park, "Shift into Park" message comes up. It requires you to restart vehicle, put in R, back into Park, sometimes jiggle the button, sometimes the entire shifter, sometimes drive around the block and start the process again. The message does not go away even if you exit the vehicle. 2017 Acadia had a recall for same issue, 2 years later still occurring but no recall. The repair is $600! GM offering nothing. Needs to be a recall, if you have an appointment it is sometimes 10-15 minutes of messing with the shifter ro driving around until you can shut your car off. I have been carrying tools and just disconnecting the battery if it won't shut off. Can't be 10-15 minutes late for work every day waiting for my car to agree it is actually in Park!

5/18/2022

When parking the suv and placing the gear shift in park, the notification system states “shift to park”. This has been happening daily for the last 3 weeks. Sometimes I can get the notification to go away when I push the button on the gear shift. Other times, I have to cut the car off and then back on for it to clear the notification.

6/5/2022

The vehicle is a 2019 GMC Acadia with 45,255 highway miles on it. On 1/5/23, I took the vehicle to the GMC Dealer for a routine Pennsylvania State Inspection. I was told that the vehicle's rear toe links were loose and that I would not pass the state inspection unless they were replaced. Upon some research, I found out that it is unlikely that toe links would be loose on a 4 year old car with 45k miles on it. Furthermore, to my knowledge, what causes threads within the toe link to loosen is improper adjustment. The first and last toe link adjustment was made as it was manufactured by General Motors. Looking into the issue, I noticed there was a number of other people online complaining about the same issue. Having no choice but to repair the vehicle in order to have a legal vehicle to drive, I was charged over $800 which included a wheel alignment which I was told was necessary after replacing the rear toe links. In addition, I noted that there was a recall for GMC Acadia vehicles manufactured from December 2021 to March 2022 regarding the same exact issue, and as you know, loose toe links can cause a loss of vehicle control, increasing the risk of crashing and thus putting my daughter's safety and other people's safety at risk. There were no warnings or signs of the toe link ever being loose prior to this inspection.

1/5/2023

Im getting new tires on my car and was told the alignment cannot be done due to the rear tow links needing replaced. I was told it's a known issue with Acadias and should be covered under a recall I called my dealership and it's not a recall.

6/24/2023

THE SECOND ROW CENTER SEATBELT WILL NOT RETRACT.

4/7/2019

I HAVE EXPERIENCED ISSUES WITH THE SHIFTER OF THE VEHICLE TWICE NOW AND IT HAS RESULTED IN REPLACING THE SHIFTER AT LEAST ONCE. 6 MONTHS LATER AND AFTER AN INITIAL REPLACEMENT THE SHIFTER HAS GONE OUT AGAIN. THE SHIFTER REFUSES TO MOVE OUT OF THE PARK FUNCTION. PRIOR TO THE SHIFTER GOING OUT THE CAR WOULD SAY SHIFT TO PARK EVEN THOUGH THE CAR WAS ALREADY PLACED IN PARK. I BELIEVE THE ISSUE TO BE AN ELECTRICAL PROBLEM. THE MIDDLE SEAT BELT IN THE SECOND ROW OF THE VEHICLE HAS ALSO STOPPED WORKING. *TR

5/27/2020

SHIFT TO PARK IS HAPPENING ON THE 2019. WHEN IN PARK, ITS NOT BEING SENSED. KEEPS SAYING SHIFT TO PARK. TOOK VEHICLE IN THEY SAID 1/2 A DAY ON 11/22. TURNS OUT THEY NEED LONGER FOR PART. THEY GAVE LOANER, TODAY IS 12/4/19, STILL DON'T HAVE CAR BACK YET. ALSO, BACK WINDSHIELD WIPER MAKING A CLICKING SOUND.

12/4/2019

I purchased my vehicle brand new off the truck in march of 2020 with zero miles on it. Feb 2021 in negative degree weather, the heat on my vehicle stopped working. I called my local GM dealership and they told me they needed to diagnosed the vehicle. They had kept my vehicle for two weeks trying to diagnose the vehicle. It turned out to be the thermostat. they replaced that part on my vehicle. Now Dec 2021 I again have experienced the same problem this time it was in a blizzard. Dealership told me it cant be the same problem, however it will be another two weeks before they can get my vehicle in for service and do not have a loaner vehicles for use. I purchased a new vehicle with warranty as I have two small children and am currently pregnant.

12/8/2021

WE BOUGHT OUR 2019 ACADIA WITH 4 MILES ON IT. JUST LAST WEEKEND, THE FUEL GAUGE STARTED KEEPING AN INACCURATE ACCOUNT OF OUR FUEL LEVEL INCLUDING MAKING THE LOW FUEL BEEPING TO HAPPEN WHILE DRIVING. WE PULLED OVER, RESTARTED THE CAR, AND WE WERE BACK TO HALF A TANK. WHEN I FUELED UP TODAY, THE GAUGE WILL NOT GO ALL THE WAY OVER TO FULL AND KEEPS SENDING THE ERROR MESSAGES/BEEPS. IT ONLY HAS 23,770 MILES ON IT. WE'VE NEVER LET IT RUN OUT OF FUEL EITHER. THE DEALERSHIP SAID THERE'S NOT A RECALL ON IT SO I WANTED TO LET OUR PROBLEM BY KNOWN!

12/7/2019

Can not fuel vehicle properly. Fuel nozzle continues to shut off unless you hold it at the slowest delivery possible. This is with all stations. Dealer says fuel tank has failed internally causing this problem. Cost to repair $1500.00. 51k miles

10/12/2022

I TURNED THE CAR OFF AND IT DISPLAYS A MESSAGE 'SHIFT TO PARK,' EVEN THOUGH THE CAR IS IN PARK. IT DOESN'T ALLOW THE CAR TO SHUT OFF COMPLETELY. THE ENGINE TURNS OFF, BUT THE ELECTRICAL STAYS ON. WHEN WE TRY TO DRIVE IT, IT IS SLOW TO ACCELERATE AND THE RPMS SHOOT TO 4 AND DON'T GO DOWN UNLESS BREAKING. FINALLY THE CAR WILL NOT ACCELERATE PAST 55MPH AND THE RPMS STAY AT 4, WITH THE ENGINE BEING VERY NOISY. THIS LEFT US STRANDED AN HOUR FROM OUR HOUSE BECAUSE THE VEHICLE IS NOT SAFE TO DRIVE. FORTUNATELY THIS OCCURRED IN A PARKING LOT. WE DROVE A FEW MILES TO TRY TO GET TO OUR DEALERSHIP, BUT DID NOT FEEL SAFE DRIVING.

1/6/2020

9 DAYS AFTER TAKING POSSESSION OF MY 2019 ACADIA, WITH LESS THAN 900 MILES ON IT, IT STOPPED WORKING. THE FIRST TIME I HAD A PROBLEM I HAD GOTTEN OUT OF THE TRUCK TO RUN INTO A STORE. WHEN I TRIED TO START IT I WAS GETTING A MESSAGE TO SHIFT TO PARK. THE ELECTRIC WAS ON, BUT THE TRUCK WOULD NOT START. I CALLED FOR A TOW TRUCK. THE TOW DRIVER GOT THE TRUCK STARTED AND ADVISED ME TO DRIVE IT TO THE DEALER LESS THAN 1 MILE AWAY. WHILE DRIVING ON A MAJOR ROAD I LOST MY POWER STEERING AND STABILTRAK, MAKING IT FEEL LIKE I LOST MY BRAKES. MY EXPERIENCE AT THE DEALER WAS HORRIBLE. THEY CHANGED MY BATTERY AND SAID THEY FIXED THE PROBLEM. I DID NOT EVEN MAKE IT 24 HOURS BEFORE HAVING THE SAME PROBLEM. THE ELECTRIC WAS ON BUT THE TRUCK WAS NOT RUNNING. I WAS GETTING A MESSAGE TO SHIFT TO PARK. THE TRUCK WAS OFF AND PARKED BUT THE DASHBOARD WAS SHOWING D THEN P AGAIN. I CALLED FOR ANOTHER TOW, AND THIS TIME IT WAS ACTUALLY TOWED. THIS TIME I WAS TOLD IT HAD TO DO WITH THE COMPUTER. SERVICE FIXED IT AND HELD ONTO THE TRUCK FOR A FEW DAYS TO MAKE SURE IT CONTINUED WORKING WITHOUT PROBLEMS. 6 DAYS LATER THEY CALLED ME TO PICK IT UP AND IT DIDN'T EVEN MAKE 5 HOURS THIS TIME. THE TRUCK WAS STILL RUNNING THIS TIME, BUT THE ELECTRIC WAS GOING CRAZY. EVERY LIGHT WAS LIT ON THE DASHBOARD. AS I WAS DRIVING IT TO THE DEALER, THE SPEEDOMETER WAS GOING CRAZY. I WAS DRIVING STEADY AT AROUND 35 MPH AND THE SPEEDOMETER WAS SHOWING 1, 0, 5, 0, 30, 31, 6, 0, 5, 31, 32, 1, 0, 5, 0. (I HAVE A VIDEO OF THIS BUT CANNOT ATTACH IT).SO THAT WAS 55 DAYS AGO AND I STILL DO NOT HAVE MY TRUCK BACK BECAUSE GM IS SUPPOSEDLY BUYING IT BACK. I HAVE CONCERNS SEEING 4 OTHER PEOPLE ON THIS FORUM ALONE WITH THE SAME PROBLEM.

1/20/2020

The contact owns a 2019 GMC Acadia. The contact stated while driving at an undisclosed speed, the vehicle hesitated to accelerate with the "Steering Assist Reduced, Drive with Care" message displayed. Additionally, the temperature gauge remained on cold. The vehicle was taken to the dealer; however, no failure was found. The failure recurred, and the vehicle was taken back to the dealer, where it was determined that the thermostat needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000. The VIN was not available.

4/12/2023

The contact owns a 2019 GMC Acadia. The contact stated while driving 55 MPH, the electric power steering (EPS) warning light illuminated, displaying the message "Steering assist Might be Inoperable". The contact stated that following the message being displayed, the vehicle overheated. After restarting the vehicle, the vehicle returned to normal functionality, but the failure had since become a regular occurrence. The vehicle was taken to the dealer, who diagnosed a failure with the thermostat. The vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 70,000

9/7/2023

I owned a 2019 GMC Acadia Denali with surround vision system (rear camera). In December 2023, my rear camera went out and almost caused me to hit someone while backing up. I don't totally depend on the rear camera when backing, but this time when I turned around to look if anything was behind me I didn't see no one. I took my vehicle to the dealer to get it checked out and to repair it. They found that the vision process module was bad. The technician found that the vpm had internal malfunction and corrosion due to water intrusion damaging vpm completely. found code B101D for internal failure and not responding to any programming or commands. Replaced vision processing module at a cost of $1348.90. I wrote to GM explaining the problem and request reimbursement. As of today, no response from GM. Thanks [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2/12/2024

Unnecessary safety feature sounds and alerts distract driver's normal driving and viewing habits. Any which could be turned off, have been. Every time the car is started, there is a message that these warnings have been turned off. The message never goes away and stays on the entire drive time unless manually turned off.] These type of messages need to turn off after a short delay.

3/28/2024

Unnecessary safety feature sounds and alerts distract driver's normal driving and viewing habits. Any which could be turned off, have been. Every time the car is started, there is a message that these warnings have been turned off. The message never goes away and stays on the entire drive time unless manually turned off.] These type of messages need to turn off after a short delay.

3/28/2024

Vehicle placed in the park position on several occasions, but indication from monitoring system shows not in park position, vehicle rocks back and forward when foot taken off brake pedal. indicator requiring me to remove shifter from park and place back in park several times before indicator acknowledge vehicle in park. Transmission jerks and stalls when initial drive train mobolized and leaking fluid from transmission. Dealer never acknowledge issue after several visits, was told at last visit after over two years of complaining that seal was bad in transmission. Approximate dates of incident is over a 2 year span.

5/7/2024

I TURNED THE CAR OFF AND IT DISPLAYS A MESSAGE 'SHIFT TO PARK,' EVEN THOUGH THE CAR IS IN PARK. IT DOESN'T ALLOW THE CAR TO SHUT OFF COMPLETELY. THE ENGINE TURNS OFF, BUT THE ELECTRICAL STAYS ON. WHEN WE TRY TO DRIVE IT, IT IS SLOW TO ACCELERATE AND THE RPMS SHOOT TO 4 AND DON'T GO DOWN UNLESS BREAKING. FINALLY THE CAR WILL NOT ACCELERATE PAST 55MPH AND THE RPMS STAY AT 4, WITH THE ENGINE BEING VERY NOISY. THIS LEFT US STRANDED AN HOUR FROM OUR HOUSE BECAUSE THE VEHICLE IS NOT SAFE TO DRIVE. FORTUNATELY THIS OCCURRED IN A PARKING LOT. WE DROVE A FEW MILES TO TRY TO GET TO OUR DEALERSHIP, BUT DID NOT FEEL SAFE DRIVING.

1/6/2020

TL* THE CONTACT OWNS A 2019 GMC ACADIA. THE CONTACT STATED WHILE MAKING A LEFT, HE WAS UNABLE TO VIEW ANY OBJECTS SUCH AS ANOTHER VEHICLE NEARBY DUE TO STRUCTURE OF THE VEHICLE. THE CONTACT WAS CONCERNED THAT IT COULD RESULT IN A CRASH. THE VEHICLE WAS TAKEN TO LOCAL DEALER JIM HARDMAN BUICK GMC, INC. LOCATED AT 1592 BROWNS BRIDGE RD, GAINESVILLE, GA 30501 AND WAS INFORMED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000.

5/28/2020

TL* THE CONTACT OWNS A 2019 GMC ACADIA. THE CONTACT STATED THAT THERE WAS AN ABNORMAL SOUND INSIDE THE CABIN OF THE VEHICLE WHILE DRIVING WITH THE WINDOWS ROLLED DOWN. ADDITIONALLY, THE AUTOMATIC EMERGENCY BRAKING ACTIVATED WITHOUT DRIVER INPUT. THE VEHICLE WAS TAKEN TO RANCHO GRANDE MOTORS LOCATED AT 1404 AUTO PARK WAY, SAN LUIS OBISPO, CA 93405, WHERE THE CONTACT WAS INFORMED THAT THE ISSUE WAS COMMON WITH SIMILAR VEHICLES. THE AUTOMATIC EMERGENCY BRAKING FAILURE WAS NOT DUPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 500. THE CONSUMER STATED THE DVD WOULD TURN ON IT. THE DEALER STATED IT COULD BE DUE TO A MISSING REMOTE THAT WAS NOT INCLUDED WITH THE VEHICLE. THE PARKING BRAKE WOULD ACTIVATE INDEPENDENTLY. THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE STEERING AND ENGINE REDUCED POWER THE WARNING LIGHT ILLUMINATED. THE HEADREST DVD PLAYER DO NOT PLAY THROUGH THE SPEAKERS. THE WIRELESS PHONE CHARGER WAS OFTEN INOPERABLE. THE SECOND GEAR DOES THE NOT SHIFT PROPERLY. THE DASH AND RADIO PERIODICALLY LOSE POWER. THE WINDOWS MAKE A LOUD OBNOXIOUS NOISE WHEN ROLLED DOWN. *JS

7/24/2020

TL* THE CONTACT OWNS A 2019 GMC ACADIA. THE CONTACT STATED THAT THERE WAS AN ABNORMAL SOUND INSIDE THE CABIN OF THE VEHICLE WHILE DRIVING WITH THE WINDOWS ROLLED DOWN. ADDITIONALLY, THE AUTOMATIC EMERGENCY BRAKING ACTIVATED WITHOUT DRIVER INPUT. THE VEHICLE WAS TAKEN TO RANCHO GRANDE MOTORS LOCATED AT 1404 AUTO PARK WAY, SAN LUIS OBISPO, CA 93405, WHERE THE CONTACT WAS INFORMED THAT THE ISSUE WAS COMMON WITH SIMILAR VEHICLES. THE AUTOMATIC EMERGENCY BRAKING FAILURE WAS NOT DUPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 500. THE CONSUMER STATED THE DVD WOULD TURN ON IT. THE DEALER STATED IT COULD BE DUE TO A MISSING REMOTE THAT WAS NOT INCLUDED WITH THE VEHICLE. THE PARKING BRAKE WOULD ACTIVATE INDEPENDENTLY. THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE STEERING AND ENGINE REDUCED POWER THE WARNING LIGHT ILLUMINATED. THE HEADREST DVD PLAYER DO NOT PLAY THROUGH THE SPEAKERS. THE WIRELESS PHONE CHARGER WAS OFTEN INOPERABLE. THE SECOND GEAR DOES THE NOT SHIFT PROPERLY. THE DASH AND RADIO PERIODICALLY LOSE POWER. THE WINDOWS MAKE A LOUD OBNOXIOUS NOISE WHEN ROLLED DOWN. *JS

7/24/2020

The contact owns a 2019 GMC Acadia. The contact stated that while driving 40 mph, the brake pedal was applied but failed to slow the vehicle down. As a result, the contact rear ended a Chevrolet Tahoe. The air bags failed to deploy. A police report was filed. There was no reported fire. The contact sustained soreness to the body and medical attention was provided. The vehicle was towed to an independent body shop for structural damage. The contact stated that after the vehicle was in her possession the safety restraint system service message was displayed. The fuel gauge went from full to empty in seconds and the engine stalled. The vehicle was taken to the local dealer where the brakes were bleed. The vehicle was repaired. The manufacturer was notified however, no further assistance was provided. The failure mileage was 33, 717.

11/29/2021

The contact owns a 2019 GMC Acadia. The contact stated that while parking the vehicle, the gear shifter was shifted into park(P) however, the "Shift to Park" message was displayed. The contact shifted the gear shifter back and forth and then shifted into park(P) before the proper gear was recognized. The failure caused the battery to drain. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,000.

6/15/2022

Vehicle will have a message on the dash that says “drive with care steering assist is reduced”, the fans will come on and stay on, and the temperature hand will quit working along with air conditioner. It has not been inspected, I am not sure if the steering assist being reduced could cause any harm to myself or others.

11/9/2022

The contact owns a 2019 GMC Acadia. The contact stated while attempting to start the vehicle, the vehicle would not start. After several attempts, the contact was able to restart the vehicle however, the vehicle inadvertently stalled. The vehicle was towed to the dealer and the battery was replaced. On another occasion while the contact shifted the vehicle into park, the contact heard a beeping sound coming from the vehicle. The vehicle was taken to the dealer, but the vehicle was not diagnosed. The manufacturer was not contacted. The failure mileage was 28,000.

12/15/2022

I'm not sure what this is but I'm not reporting damage I'm reporting the factory model. This vehicle seating is not appropriate for the body size of the front of the vehicle. I've had two other acadias and I didn't have this type of issue. The side of the vehicle where the mirror is located is so large is can cover the view of two cars. And even adjusting the seat doesn't help. You literally have to lean up to loom out the front windshield to make sure you are in the correct place. It's a safety hazard and whoever manufactured this particular car did not do so well

2/1/2023

After exiting the highway onto a side road, the vehicle began to shake violently (like we were on a very bumpy road). I pulled into a parking lot thinking we had a flat tire. Then the vehicle suddenly came to a stop and would not move forward and would not move backwards. There was no flat tire, but I noticed that the front left tire was turned inward in the direction that the steering wheel was turned, but the front right tire was also turned inward at a much greater angle. At first glance, I could see behind the tire that the tie rod had detached from the front right tire resulting in no steering capabilities for the vehicle. The tie rod has a large bolt that attaches it to the tire, and the bolt was missing. Had this happened on the highway just a few minutes earlier, the resulting accident could have been catastrophic. I paid to have the car towed to the dealership and when the tow truck driver arrived he took one look at the vehicle and said "this should have never happened". The dealership could not explain how the tie rod lost the bolt and there was no visible damage to the tie rod. My concern is that had this happened at 60mph, the car could have flipped or the car would have been abruptly turned into the median wall at 60mph. Tried to upload images, but could not upload.

2/8/2023

The contact owns a 2019 GMC Acadia. The contact stated that the check engine warning light was illuminated. The low oil message was displayed. The contact added oil to the engine. The vehicle was taken to the local dealer, where it was diagnosed that the oil gasket and plate needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 72,885.

7/24/2023

Vehicle refuses to turn off due to "Shift to Park" error being displayed. Vehicle also gives "Driver assist unabled. Drive safely" message and AC will not cool and vehicle coolant gauges will not work.

10/19/2023

On 9/24/23, I was driving both locally & the highway in S. I., NY. Suddenly the Adaptive Cruise Control feature shut off & on repeatedly & kept flashing (Adaptive Cruise Control unavailable) almost causing an accident, then I pulled over and shut off the system. The next day on (9/25/23) I brought the car to GMC & Buick Dealership at 1855 Hylan Blvd, S.I. N.Y. 10306. After a couple of hours, the manager Carlos Mercado tells me they need to do further testing tells me to come back on 10/04/23. I arrive at 9:00am for my appt. After three hours, I asked him what’s going on? He tells me that there are two Modular’s in the vehicle & needs to be reprogramed & updated. He says the mechanic that was working on it can’t do it & to come back. I knew at that point I was being scammed. On 10/11/23 at 10:15am he comes & tells me the vehicle is ready. I go to the register tells me at first was $671.00. I said for what? It’s outrageous! He says oh it’s electrical. I asked him did you replace any parts? He says no. replace any wires? He says no. I said if this was a recall I wouldn’t pay for it because its a safety issue. So he must have felt guilty and says I give you a discount & the price now is $555.56. So I says to him this is a lot of money for this. He tells me it was labor. I said to him I have been watching the whole time that the vehicle would sometimes be in the service area & the parking lot with the mechanic hardly working on it. I said to him do you think I’m a fool because I’m a woman unaccompanied by a man you take advantage of me. So they would not release the car unless I pay for it which I did with a credit card. On 10/12/23, I filed a complained with GM for a full refund, and explained that the program was faulty & only need an update and I was contacted by Charlie from the Executive team on 10/17/23. Tells me he will reach out to the dealer. On 10/23/23 he tells me they can only offer $250 in reward points which I declined, because they know I wont use it.

11/4/2023

The contact owns a 2019 GMC Acadia. The contact stated that while turning off the vehicle, the shift-to-park message was displayed. There was an abnormal beeping sound heard. The contact restarted the vehicle and moved forward or reverse. The vehicle failed to shift into the park. The contact continued to shift the gear shifter. The contact stated that the engine revved. The vehicle was towed to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was approximately 32,000.

12/4/2023

Unnecessary safety feature sounds and alerts distract driver's normal driving and viewing habits. Any which could be turned off, have been. Every time the car is started, there is a message that these warnings have been turned off. The message never goes away and stays on the entire drive time unless manually turned off.] These type of messages need to turn off after a short delay.

3/28/2024

The contact owns a 2019 GMC Acadia. The contact stated that upon parking the vehicle and attempting to shift the vehicle into park(P), the "Please Shift into Park” message was displayed. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The Not-in-Park warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission control module. The vehicle was repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 11,000.

4/8/2024