2022 Genesis GV80 Owner Complaints

THIS CAR STARTED TO SHOW ENGINE PROBLEMS, WHEN TRYING TO DRIVE THE CAR BEGINS TO SHAKE A LOT AND LOUD NOISES AND A LIGHT SHOWING AN ENGINE MALFUNCTION POPS UP. WE HAVE CONTACTED HYUNDAI/GENESIS ABOUT THIS. THEY SAID IT WAS A SOFTWARE ISSUE AND NEEDED AN UPDATE.SEEMS LIKE PROBLEM GO AWAY. NEXT DAY , THE EXACT SAME PROBLEMS STILL EXIST. IT FEELS UNSAFE TO DRIVE THE THIS VEHICLE AS I AM WORRIED WHAT IF THE ENGINE FULLY BREAKS DOWN MID DRIVE OR SOMEWHERE PARKED LEAVING ME STRANDED

3/12/2022

The engine stalls as if it's not receiving fuel. It has stalled on the open highway and when pulling off from a stop. The vehicle has completely shutoff several times in the middle of traffic at the stop light or entering the highway.

8/22/2022

The engine stalls as if it's not receiving fuel. It has stalled on the open highway and when pulling off from a stop. The vehicle has completely shutoff several times in the middle of traffic at the stop light or entering the highway.

8/22/2022

The vehicle has an issue stalling while in operation. The vehicle is not safe, especially when the vehicle stalls while operating in traffic. The issue puts many drivers and passengers at risk while operating on a roadway. The vehicle stalled in the following scenarios: entering a freeway, vehicle became unresponsive, but resumed power; entering traffic on an arterial roadway, but resumed power; turning at an intersection on an arterial roadway, vehicle lost power, vehicle became unresponsive and had to coast to a stop to be restarted; driving on a freeway at 70mph, vehicle became unresponsive and had to coast to a stop to be restarted; driving on an arterial roadway at 40mph, where vehicle became unresponsive and had to coast to a stop on a side street to be restarted. Retailer dealership was able to replicate the issue "three times", per the dealership, but did not get an error code or trouble code to fix the issue. On two occasions, dealership refused to address the issue further until a trouble or error code could be found. Dealership refused to keep the vehicle and to provide a loaner vehicle, despite validating that an issue existed with this vehicle and at least four other Genesis GV80 vehicles in Arizona. On August 22, 2022, dealership indicated that they would replace the high pressure fuel pump, which was an issue in the 2021 GV80 that resulted in a recall.

8/23/2022

What component or system failed or malfunctioned? Is it available for inspection upon request? Vehicle turned off in the middle of the road, warning it was hot How was your safety or the safety of others put at risk? The vehicle was driving on the highway and suddenly turned off without warning Has the problem been reproduced or confirmed by an independent dealer or service center? Yeah Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Only because of the dealer and they have no remedy Were there warning lights, messages or other symptoms of the problem before the failure and when did they first appear? No IVOQ N N N N 50 V N N 1934685 11549306 Honda (American Honda Motor Co.) HONDA ACCORD 2016 N 20231010 N 0 0 ELECTRICAL SYSTEM Rancho Cucamonga CA 1HGCT1B69GA 20231011 20231011 For the last few months, my audio system has been making static and crackling noises. It is intermittent. I would estimate the noise to occur around 25% of the time I am driving. At times, it is extremely loud and nerve wracking. When that noise amplifies, hearing surrounding traffic or other community sounds, sirens, train horns, etc is not possible. This occurs with the audio system turned either off or on. It is unsafe, and there is no way to control it. Online, I have seen complaints from several types of Honda make/model owners, but Honda only recognizes a limited few years, makes, and models. Honda should not be allowed to put Honda drivers, passengers, and the community at large at risk by ignoring the problem. There needs to be a recall and mandate from the NTSB that Honda fix this safety issue. I am listing today as the incident date. However, this issue has occurred pretty much every day for the last few months. IVOQ N N N N V N N 1934686 11549306 Honda (American Honda Motor Co.) HONDA ACCORD 2016 N 20231010 N 0 0 UNKNOWN OR OTHER Rancho Cucamonga CA 1HGCT1B69GA 20231011 20231011 For the last few months, my audio system has been making static and crackling noises. It is intermittent. I would estimate the noise to occur around 25% of the time I am driving. At times, it is extremely loud and nerve wracking. When that noise amplifies, hearing surrounding traffic or other community sounds, sirens, train horns, etc is not possible. This occurs with the audio system turned either off or on. It is unsafe, and there is no way to control it. Online, I have seen complaints from several types of Honda make/model owners, but Honda only recognizes a limited few years, makes, and models. Honda should not be allowed to put Honda drivers, passengers, and the community at large at risk by ignoring the problem. There needs to be a recall and mandate from the NTSB that Honda fix this safety issue. I am listing today as the incident date. However, this issue has occurred pretty much every day for the last few months. IVOQ N N N N V N N 1934687 11549307 Mercedes-Benz USA, LLC - DBA Sprinter MERCEDES-BENZ METRIS 2016 N 20231011 N 0 0 WHEELS Davie FL WD3PG2EA5G3 20231011 20231011 We had replaced tires on this van more than 7 times since we bought it, tomorrow it’s going again for new tires, we also lost Rim due to damage when rear passenger tire exploded on the highway. IVOQ N N N N 75 V N N 1934688 11549307 Mercedes-Benz USA, LLC - DBA Sprinter MERCEDES-BENZ METRIS 2016 N 20231011 N 0 0 TIRES Davie FL WD3PG2EA5G3 20231011 20231011 We had replaced tires on this van more than 7 times since we bought it, tomorrow it’s going again for new tires, we also lost Rim due to damage when rear passenger tire exploded on the highway. IVOQ N N N N 75 V N N 1934689 11549308 Mazda Motor Corp. MAZDA CX-9 2008 N 20231010 N 0 0 STEERING SAN ANTONIO TX JM3TB28A580 20231011 20231011 Once you get to 70mph it starts shaking like if a the wheels will fall off. IVOQ N N N N 70 V N N 1934690 11549308 Mazda Motor Corp. MAZDA CX-9 2008 N 20231010 N 0 0 SUSPENSION SAN ANTONIO TX JM3TB28A580 20231011 20231011 Once you get to 70mph it starts shaking like if a the wheels will fall off. IVOQ N N N N 70 V N N 1934691 11549308 Mazda Motor Corp. MAZDA CX-9 2008 N 20231010 N 0 0 POWER TRAIN SAN ANTONIO TX JM3TB28A580 20231011 20231011 Once you get to 70mph it starts shaking like if a the wheels will fall off. IVOQ N N N N 70 V N N 1934692 11549309 Mazda Motor Corp. MAZDA CX-9 2008 N 20231010 N 0 0 WHEELS SAN ANTONIO TX JM3TB28A580 20231011 20231011 It acting like it doesn’t want to hold air. I have to air up my wheels every morning. It’s only the back wheels. IVOQ N N N N 0 V N N 1934693 11549310 Hyundai Motor America HYUNDAI SANTA FE 2016 N 20230929 N 0 0 ENGINE Indianapolis IN 5XYZW4LA4GG 20231011 20231011 The vehicle will not accelerate over 30mph. I was entering the interstate on ramp and am not able to accelerate to the speed limit. The cars approaching had to slow down significantly to avoid a rear end collision. This happens every time whether I am at a stop light on a normal roadway or entering the interstate. There are never any warning lights or sensors indicating that there is a problem. I have completed all of the recalls and system updates required by the manufacturer. I have completed the oil consumption and engine cleaning multiple times and it has not helped the issue. IVOQ N N N N 30 V N N 1934694 11549311 General Motors, LLC GMC ACADIA 2018 N 20230621 N 0 0 STEERING North East PA 1GKKNULS7JZ 20231011 20231011 Power steering reduces and the temperature gage wont work and the fan is extremely loud so it decreases the steering and increases the fan so it can cool down the engine. Others have submitted a recall form for this same problem IVOQ N N N N V N N 1934695 11549311 General Motors, LLC GMC ACADIA 2018 N 20230621 N 0 0 POWER TRAIN North East PA 1GKKNULS7JZ 20231011 20231011 Power steering reduces and the temperature gage wont work and the fan is extremely loud so it decreases the steering and increases the fan so it can cool down the engine. Others have submitted a recall form for this same problem IVOQ N N N N V N N 1934696 11549312 Chrysler (FCA US, LLC) RAM 2500 2018 N 20230929 N 0 0 SERVICE BRAKES Fremont MI 3C6UR5CL7JG 20231011 20231011 This is the second complaint filed for the same issue. Tracking number 11441949. I understand there is an investigation open for this issue. PE 22-012. Opened 11/28/22. My truck was repaired under warranty December of 2021 It has failed again in September of 2023. after less than 2 years and 20,000 miles. The ABS/Traction control system as well as cruise control unexpectedly without warning stops working. Since I use my truck to tow heavy trailers this is not a very good scenario. The alarm and warning on the dash at times repeatedly and randomly sounds while driving. When this occurs I have no ABS function, or hill decent control. The Hydraulic Control Unit Part #68143491aa is the part that failed and was replaced under warranty. It has since been obsoleted by Ram and replaced by a different part #. Was this because they knew they had a problem? At any rate, I am left to pay to have this fixed again and worry about when it might fail the next time. IVOQ N N N N 70 V N N 1934697 11549312 Chrysler (FCA US, LLC) RAM 2500 2018 N 20230929 N 0 0 VEHICLE SPEED CONTROL Fremont MI 3C6UR5CL7JG 20231011 20231011 This is the second complaint filed for the same issue. Tracking number 11441949. I understand there is an investigation open for this issue. PE 22-012. Opened 11/28/22. My truck was repaired under warranty December of 2021 It has failed again in September of 2023. after less than 2 years and 20,000 miles. The ABS/Traction control system as well as cruise control unexpectedly without warning stops working. Since I use my truck to tow heavy trailers this is not a very good scenario. The alarm and warning on the dash at times repeatedly and randomly sounds while driving. When this occurs I have no ABS function, or hill decent control. The Hydraulic Control Unit Part #68143491aa is the part that failed and was replaced under warranty. It has since been obsoleted by Ram and replaced by a different part #. Was this because they knew they had a problem? At any rate, I am left to pay to have this fixed again and worry about when it might fail the next time. IVOQ N N N N 70 V N N 1934698 11549313 Ford Motor Company FORD MUSTANG MACH E 2023 N 20231009 N 0 0 SEATS Pinehurst NC 3FMTK3RM3PM 20231011 20231011 VIN # [XXX] have turned up is if I start my new 2023 mustang Mach-e at home without anyone in the rear seats. When I pick up children, it does not recognize. They are now in the rear seats i.e. seatbelt warnings. Our children picked up from daycare left in a hot car, so what I’m saying in a nutshell is once I leave the residence with only me in the vehicle, and I add additional passengers the seat monitors do not detect anyone being in the rear seat until the seatbelt is fastened, if the seatbelt is not fastened, it has no clue in the rear of the car which is annoying because it constantly asked me to check the backseat, but it only does this if someone has been in the car when it was started originally before it left its origin destination This is a huge issue and should be reported to the NTSB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) IVOQ N N N N 45 V N N 1934699 11549313 Ford Motor Company FORD MUSTANG MACH E 2023 N 20231009 N 0 0 SEAT BELTS Pinehurst NC 3FMTK3RM3PM 20231011 20231011 VIN # [XXX] have turned up is if I start my new 2023 mustang Mach-e at home without anyone in the rear seats. When I pick up children, it does not recognize. They are now in the rear seats i.e. seatbelt warnings. Our children picked up from daycare left in a hot car, so what I’m saying in a nutshell is once I leave the residence with only me in the vehicle, and I add additional passengers the seat monitors do not detect anyone being in the rear seat until the seatbelt is fastened, if the seatbelt is not fastened, it has no clue in the rear of the car which is annoying because it constantly asked me to check the backseat, but it only does this if someone has been in the car when it was started originally before it left its origin destination This is a huge issue and should be reported to the NTSB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) IVOQ N N N N 45 V N N 1934700 11549313 Ford Motor Company FORD MUSTANG MACH E 2023 N 20231009 N 0 0 AIR BAGS Pinehurst NC 3FMTK3RM3PM 20231011 20231011 VIN # [XXX] have turned up is if I start my new 2023 mustang Mach-e at home without anyone in the rear seats. When I pick up children, it does not recognize. They are now in the rear seats i.e. seatbelt warnings. Our children picked up from daycare left in a hot car, so what I’m saying in a nutshell is once I leave the residence with only me in the vehicle, and I add additional passengers the seat monitors do not detect anyone being in the rear seat until the seatbelt is fastened, if the seatbelt is not fastened, it has no clue in the rear of the car which is annoying because it constantly asked me to check the backseat, but it only does this if someone has been in the car when it was started originally before it left its origin destination This is a huge issue and should be reported to the NTSB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) IVOQ N N N N 45 V N N 1934701 11549314 Chrysler (FCA US, LLC) JEEP CHEROKEE 2016 N 20231011 N 0 0 ENGINE Vassar MI 1C4PJMCS5GW 20231011 20231011 Light engine on but off plus wires ? Also issue wires all of engine or other keep flasher off and on also issue tires I bought 4 tires and blade brake issue after bought dealership I have told but they rip off but issue not safety hard to explain English also feel hot in car without heat and gas fill but not show plus hot inside .. IVOQ N N N N 55 V N N 1934702 11549314 Chrysler (FCA US, LLC) JEEP CHEROKEE 2016 N 20231011 N 0 0 ELECTRICAL SYSTEM Vassar MI 1C4PJMCS5GW 20231011 20231011 Light engine on but off plus wires ? Also issue wires all of engine or other keep flasher off and on also issue tires I bought 4 tires and blade brake issue after bought dealership I have told but they rip off but issue not safety hard to explain English also feel hot in car without heat and gas fill but not show plus hot inside .. IVOQ N N N N 55 V N N 1934703 11549314 Chrysler (FCA US, LLC) JEEP CHEROKEE 2016 N 20231011 N 0 0 WHEELS Vassar MI 1C4PJMCS5GW 20231011 20231011 Light engine on but off plus wires ? Also issue wires all of engine or other keep flasher off and on also issue tires I bought 4 tires and blade brake issue after bought dealership I have told but they rip off but issue not safety hard to explain English also feel hot in car without heat and gas fill but not show plus hot inside .. IVOQ N N N N 55 V N N 1934704 11549315 Subaru of America, Inc. SUBARU OUTBACK 2016 N 20231010 N 0 0 ELECTRICAL SYSTEM Gainesville FL 4S4BSBFC0G3 20231011 20231011 Ignition key cannot be removed quite frequently. It requires restarting engine, jiggling shift lever to finally release. I see a Subaru TSB 16-112-18R has been released for this issue. IVOQ N N N N V N N 1934705 11549316 Ford Motor Company FORD ESCAPE 2014 N 20230310 N 0 0 ENGINE AND ENGINE COOLING Cuyahoga Falls OH 1FMCU0GX7EU 20231011 20231011 97000 The contact owns a 2014 Ford Escape. The contact stated that while starting the vehicle, the vehicle would idled roughly for 10 minutes or more, and he noticed that a significant amount of white smoke was emitted from the tail pipe. There was no warning light illuminated. Additionally, the contact stated that he had noticed that the vehicle was experiencing abnormal coolant consumption, which required him to add coolant to the vehicle every week. The contact had taken the vehicle to an independent mechanic, where it was diagnosed that there was coolant intrusion in the engine block. The vehicle was not repaired. The contact stated that the failure recurred increasingly, and the vehicle had failed to start. The dealer was not notified of the failure. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 97,000. EVOQ N N N N 0 V N N 1934706 11549317 Subaru of America, Inc. SUBARU FORESTER 2018 N 20230924 N 0 0 ELECTRICAL SYSTEM Windham ME JF2SJAEC5JH 20231011 20231011 Starlink screen has failed - the screen will either only show the initial agreement screen and freeze or it will freeze with the back up camera activated. I can’t access Bluetooth capabilities, camera function, etc IVOQ N N N N V N N 1934707 11549318 Chrysler (FCA US, LLC) RAM 1500 2019 N 20230914 N 0 0 UNKNOWN OR OTHER CEDARVILLE MI 1C6SRFRT8KN 20231011 20231011 Driver side door lock no longer auto locks or opens. IVOQ N N N N V N N 1934708 11549319 Ford Motor Company MERCURY GRAND MARQUIS 2008 N 20230511 N 0 0 STEERING: STEERING WHEEL/HANDLE BAR Rahway NJ 2MEHM76V98X 20231011 20231011 See attached document from complainant EVOQ N N N N V N N 1934709 11549320 Hyundai Motor America HYUNDAI SANTA FE 2022 N 20230613 N 0 0 TIRES Myrtle Beach SC 20231011 20231011 See attached document from complainant EVOQ N N N N V N N 1934710 11549321 Ford Motor Company FORD ESCAPE 2018 N 20230923 N 0 0 ENGINE Bedminster NJ 1FMCU9HD6JU 20231011 20231011 On September 22 2023 I drove my car home from work and everything was good. The next day September 23 2023 I started my car and my check engine light went yellow, then red, my car instantly overheated, smoke poured out of my exhaust. I brought it to dealership for inspection and was told coolant had leaked into my engine and the engine cracked. Upon research this is a known problem with ford escapes dated from 2013-2019 with the possibility of the car catching fire. I paid over 10k to have it repaired but it shouldn’t have happened in the first place! Ford should have recalled the SUVs and fixed/replaced the problem components. IVOQ N N N N 0 V N N 1934711 11549322 Ford Motor Company FORD F-150 2018 N 20231011 N 0 0 ENGINE Orland Park IL 1FTFX1E55JK 20231011 20231011 This morning, while making a left hand turn, the engine stopped running. I looked down at the dashboard. There was a message that read auto start/stuff off" "Place vehicle in 'P' and re-start engine." I re-started the engine and continued my drive to work. I have looked on line to see why this would happen. I have a half full tank of gas. I was actually in the middle of my left turn when the engine just died and I had to read a message on the dashboard. This is extremely unsafe.

10/11/2023

UNINTENDED ACCELERATION!! 2022 GENESIS GV80 2.5T Prestige model. 60 miles after I had the fuel pump replaced due to a recall on the fuel pump, car was totaled. It was complete luck that I or others WERE NOT KILLED. The vehicle was sitting still with engine running and all of a sudden just accelerated up to about 40+ mph. I had to steer into parked car to stop my vehicle. The gear shift would not go into neutral or reverse. entire experience took 6-8 seconds. Air bag saved me. The car had just come from the Genesis service center 60 miles prior to incident. Was in excellent condition with only 6190 on it. VERY SCARY..If I had been on the highway or going through an intersection people would have been killed, as car kept gaining speed. My insurance company has sent out an independent investigator to read data from the car-have not heard back yet. Police report was filed. NO warning light or any thing unusual prior to incident

7/24/2024

Seat belt does not retract properly. Often has slack and has to be tugged multiple times or pulled all the way out and then tugged with harder pressure to fully retract properly. This is not safe to drive around as the additional slack does not protect me in the event of a crash or accident. I took my car to the dealership to be repaired but was told I needed to book an appointment. The Service Manager simply tugged on the seatbelt until it retracted and told me I was good to go for the time being, which did not satisfy my safety concern. I have not had the seatbelt inspected by any government safety bodies just yet and no warning lights or sounds unless I unclick the seatbelt latch.

3/29/2022

The safety belt pretensioner recall has been out in the vehicle for over a month. I am really concerned about driving my vehicle due to the recall. Can the repair be expedited? I have called the dealership multiple times and cannot repair due to the solution not presented from Genesis. Is there any way that this can be resolved so I can get back to driving my vehicle?

4/6/2023

While driving 45 mph on a straight stretch of a state road, I hit the brakes multiple times and decelerated so I could take the hard right exit and then make an immediate sharp left in a residential area. As I moved to the exiting lane, I turned on the right turn signal and eased off the brake. The car revved HARD, accelerated immediately and the cruise control icon + 58 mph began flashing on the display above the speedometer. I slammed the brakes to stop the car. I had not intentionally nor even accidentally turned on the cruise control (adaptive or otherwise) at any point during this trip or in any days leading up to it. I had been driving for just shy of 4 miles when this happened and had hit the brakes multiple times on this trip due to multiple sharp turns prior to the straight stretch. I was the lead car at various points in this trip, so if adaptive cruise had been on, I would’ve accelerated prior to this incident. Additionally, hitting the brake multiple times when I was traveling would’ve turned off cruise control had it been on already. We reported this to Genesis immediately and have awaited some closure, but they have been dismissive and unconcerned despite multiple points of outreach from us. We stopped driving the GV80 after a trip to the Genesis service center failed to provide any resolution. We are uncertain if the car is safe to drive and do not wish to chance it and would like some resolution.

8/12/2023

My Genesis is going to get me killed! The dealership has informed me that since it doesn't give them a code, they can't fix the issue. Here is a brief summary of my issue. On 8/2/23, while in the process of a lane change, my vehicle goes into limp mode, and I am almost rear-ended by a large Ford truck! I immediately look at the dash and see it is displaying "Park" and I switch it to "Drive". My vehicle picks up speed, and accident has been avoided. On 8/8, I left my home and went approximately 10 minutes away. I was in the store for about 15 minutes. When I walked up to the vehicle, I noticed that I had to use my key to unlock the door, which wasn't common nor did the side mirrors automatically unfold. Once inside the vehicle, every time I attempted to start the vehicle it would hesitate and turn-off immediately. Eventually I was able to get it started, so I put it in reverse. After moving 2-3 feet, it completely shut down while blocking several parking spots. My vehicle started, but by this time, the vehicle has been inoperable for approximately 45 minutes in 95-degree weather! I then contacted Genesis Roadside Assistance and arranged for the vehicle to be towed to Dick Smith Hyundai in Greenville, SC. 8/26 - My son was approximately an hour away in the vehicle, and it broke down. Since the dealership informed me that it was a battery issue, my son attempted to jump the vehicle off. The vehicle had to be towed. 9/6, I was taking a right out of the parking lot, once I got midway in the road (not completing my turn), I heard a grinding noise, the dash switched to park, and speed rapidly decreased. At the same time, the traffic that was halted by a red light is now rapidly approaching. I informed my daughter to brace herself, as I slowly prayed and rolled to the medium. The technicians has informed me that the vehicle is unsafe to drive. They kept the vehicle a month. I get it this week and it breaks down 4 times. I was almost hit when it broke down between 2 lanes.

10/28/2023

On Sat. 9/23/2023 while driving on Rt 78 in New jersey. My vehicle started to hydroplane when i hit a puddle of water during a rainstorm. It recovered and we continued home safely. On Sat. 10/14/2023 while driving on Int. 276 in Penna. My car once again hydroplaned when i drove thru several puddles of water during a rainstorm. Only this time it was more severe and quite frightening. I slowed down to about 30mph, put on my hazard flashers and got in the right lane to continue the trip home safely. I am submitting this complaint to see if there have been any other reported incidents like this involving this particular model vehicle. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

10/16/2023

Recurrent failures of horn system. Randomly stops working. Dealer keeps replacing horns but unable to locate problem. This is critical safety equipment. It recurrently puts the safety of myself and my family at risk as the time the horn failure is discovered is when we are using it to warn other driver of a hazard(i'm in their blind spot or they are pulling out/making left/making right on red..without adequately clearing right of way.) The horn is something you take for granted until you need it. At this point, dealer's official take is that this is a frequent problem with the Genesis GV80 model and other customers are also affected. The recommendation from genesis corporate to the dealers has been to repeatedly replace the horns when they fail and they will not send an engineer out. sometimes it takes months to get the appointment to get the horn replaced and im driving without one resulting in a multitude of close calls. I'm sure others have been involved in a collision where they could not adequately warn other drivers of their presence. The problem has been confirmed by multiple different dealers and horn replaced repeatedly. The vehicle component has not been inspected by the manufacturer but has been inspected by the dealer on a recurrent basis. Horn has not been sent back to manufacturer for further analysis. No warning lamps illuminated. Recurrently found out the hard way.

5/22/2025

The vehicle has an issue stalling while in operation. The vehicle is not safe, especially when the vehicle stalls while operating in traffic. The issue puts many drivers and passengers at risk while operating on a roadway. The vehicle stalled in the following scenarios: entering a freeway, vehicle became unresponsive, but resumed power; entering traffic on an arterial roadway, but resumed power; turning at an intersection on an arterial roadway, vehicle lost power, vehicle became unresponsive and had to coast to a stop to be restarted; driving on a freeway at 70mph, vehicle became unresponsive and had to coast to a stop to be restarted; driving on an arterial roadway at 40mph, where vehicle became unresponsive and had to coast to a stop on a side street to be restarted. Retailer dealership was able to replicate the issue "three times", per the dealership, but did not get an error code or trouble code to fix the issue. On two occasions, dealership refused to address the issue further until a trouble or error code could be found. Dealership refused to keep the vehicle and to provide a loaner vehicle, despite validating that an issue existed with this vehicle and at least four other Genesis GV80 vehicles in Arizona. On August 22, 2022, dealership indicated that they would replace the high pressure fuel pump, which was an issue in the 2021 GV80 that resulted in a recall.

8/23/2022

My Genesis is going to get me killed! The dealership has informed me that since it doesn't give them a code, they can't fix the issue. Here is a brief summary of my issue. On 8/2/23, while in the process of a lane change, my vehicle goes into limp mode, and I am almost rear-ended by a large Ford truck! I immediately look at the dash and see it is displaying "Park" and I switch it to "Drive". My vehicle picks up speed, and accident has been avoided. On 8/8, I left my home and went approximately 10 minutes away. I was in the store for about 15 minutes. When I walked up to the vehicle, I noticed that I had to use my key to unlock the door, which wasn't common nor did the side mirrors automatically unfold. Once inside the vehicle, every time I attempted to start the vehicle it would hesitate and turn-off immediately. Eventually I was able to get it started, so I put it in reverse. After moving 2-3 feet, it completely shut down while blocking several parking spots. My vehicle started, but by this time, the vehicle has been inoperable for approximately 45 minutes in 95-degree weather! I then contacted Genesis Roadside Assistance and arranged for the vehicle to be towed to Dick Smith Hyundai in Greenville, SC. 8/26 - My son was approximately an hour away in the vehicle, and it broke down. Since the dealership informed me that it was a battery issue, my son attempted to jump the vehicle off. The vehicle had to be towed. 9/6, I was taking a right out of the parking lot, once I got midway in the road (not completing my turn), I heard a grinding noise, the dash switched to park, and speed rapidly decreased. At the same time, the traffic that was halted by a red light is now rapidly approaching. I informed my daughter to brace herself, as I slowly prayed and rolled to the medium. The technicians has informed me that the vehicle is unsafe to drive. They kept the vehicle a month. I get it this week and it breaks down 4 times. I was almost hit when it broke down between 2 lanes.

10/28/2023

The contact owns a 2022 Genesis GV80. The contact stated that while operating the vehicle, the odor of fuel was present inside the cabin of the vehicle. Upon inspection, the contact discovered fuel leaking from under the engine cover. The vehicle was taken to the local dealer for repair and the contact was given a loaner vehicle of the same year make and model. Days later, the same failure occurred with the loaner vehicle. While in for service, the dealer diagnosed that the low-pressure fuel line had been chew and damaged by rodents. The low-pressure fuel line was replaced and the vehicle was retrieved. The contact stated that days later the failure reoccurred. The manufacturer was also notified of the failure. The failure mileage was 4,000.

9/16/2022

The contact owns a 2022 Genesis GV80. The contact stated that the check engine warning light was illuminated. The contact stated that the vehicle was taken to the dealer on two occasions, where the ignition coils and unknown parts were replaced however, the failure recurred. The vehicle was taken back to the dealer, where the contact was informed that the VIN was included in NHTSA Campaign Number: 24V282000 (Fuel System, Gasoline). The dealer determined that cylinders #1 and #3 were misfiring. The dealer replaced the #2 fuel injector. The contact stated that upon picking up the vehicle from the dealer, the check engine warning light was no longer illuminated; however, there was a strong gasoline odor inside the vehicle, and the odor persisted while driving. The vehicle was taken back to the dealer, where it was test-driven, and the contact was informed that the odor was no longer present. The contact stated that upon picking up the vehicle, the failure persisted. The dealer was contacted but no assistance was provided. Additionally, the contact stated that the vehicle was experiencing hesitation while driving. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

7/2/2024

In 2 instances power steering doesn’t work and brakes go to the floor (it will stop, but very slowly). I believe pretty much every error code displays when this happens. Here’s some error codes: C165C87, C162387, C164286, C168787, U012300, C17024A, C174281. In addition, the back windshield cleaner sprays till it empties.

11/15/2023

While driving down the interstate the rear brakes locked up. Was not able to accelerate over 65 mph. Originally thought it was a transmission issue until I was able to pull over smelled burning rubber and saw smoke coming from the rear brakes and the rotors completely gouged. The dealership originally indicated it is a safety issue and would have to call in an engineer but then stated that they are not able to duplicate the issue so I will have to pay for the repair out-of-pocket and will return the vehicle to me. Told them I do not feel safe driving this vehicle. No warning lights. Vehicle is currently at the Genesis of Minneapolis

4/4/2025

UNINTENDED ACCELERATION!! 2022 GENESIS GV80 2.5T Prestige model. 60 miles after I had the fuel pump replaced due to a recall on the fuel pump, car was totaled. It was complete luck that I or others WERE NOT KILLED. The vehicle was sitting still with engine running and all of a sudden just accelerated up to about 40+ mph. I had to steer into parked car to stop my vehicle. The gear shift would not go into neutral or reverse. entire experience took 6-8 seconds. Air bag saved me. The car had just come from the Genesis service center 60 miles prior to incident. Was in excellent condition with only 6190 on it. VERY SCARY..If I had been on the highway or going through an intersection people would have been killed, as car kept gaining speed. My insurance company has sent out an independent investigator to read data from the car-have not heard back yet. Police report was filed. NO warning light or any thing unusual prior to incident

7/24/2024

The contact owns a 2022 Genesis GV80. The contact stated that in November of 2023 while driving at 80 MPH with cruise control engaged and approaching another vehicle, the contact changed lanes and the vehicle automatically slowed down. The contact stated that while returning to the set speed, the warning lights except for the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer where the vehicle was diagnosed, and it was determined that the battery was not maintaining enough voltage for the ECU and that the battery needed to be replaced. The battery was not replaced because the dealer did not have the battery in stock. The contact was informed that he could go to any Genesis dealer, and the battery would be replaced if it was in stock. The contact drove the vehicle to Houston, TX in December of 2023 and the failure reoccurred with the check engine warning light and other unknown warning lights illuminated. The dealer, Genesis of Spring (20440 Interstate 45 N, Spring, TX 77373) informed the contact that the battery did not need to be replaced but the ECU needed to be replaced. The contact stated that the ECU was replaced. The contact stated that on [XXX], while his wife was driving and had stopped the vehicle in the driveway, without warning all the side air bags and seat air bags deployed. The seat air bags located in the front driver side and passenger seats as well as the seat air bags in the rear driver seat and passenger seat. The frontal driver’s side and passenger’s side air bags had not deploy. The contact stated that the air bags warning light was not illuminated before or after the failure. The Insurance provider was contacted and had the vehicle towed to a USAA repair facility. The vehicle was inspected by a Genesis engineer at the repair facility. The manufacturer sent an email stating that no assistance would be offered as the air bags had not deployed due to a manufacturing defect. A case was opened with the manufacturer. The vehicle was not repaired. T

8/12/2024

On numerous occasions in the last 3 years the AEB malfunctions and abruptly stops the car. It engages the AEB at least 2 more times before allowing the car to advance. It has happened after waiting at a light, while in stop and go traffic (on [XXX] in Orlando, FL with a tractor trailer behind me, and when exiting an exit ramp slowly with other cars. The most troubling event was when I was the first car at a light with no cars in front of me. The AEB engaged at least 8 times in succession during this event (this was in the middle of a busy intersection). This event was [XXX]. When this first happened I took the car to the Genesis dealership where is was purchased and was told that they couldn’t find an issue. I have subsequently been in touch with another dealership and was told on the phone that they have never heard of that happening. I found a short video on the internet today of this happening to someone, as well other people saying that it happened to them and the dealership doesn’t believe them. What do I have to do to have someone believe me before I am killed or seriously injured in an accident and/or cause injury to someone else because of the defect in my 2022 Genesis GV80? It is frightening to have this happen, but it is even more frightening to never know WHEN it’s going to happen. I am pleading for your help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

1/20/2025

This vehicle had been in the shop for over a month due to the emergency brake system freezing up causing my rear wheels to lock up, to smoke and rotors become damaged. Dealership could not find anything wrong as could not duplicate the issue. They did say that the EBS did engage while driving down the interstate at 70+ MPH. No reason why. Not normal! It was returned to me. Then 1 week after getting it back the vehicle started shaking violently when at speeds in excess of 65 for about 30 seconds. The RPM goes from 2 to 4 with difficult acceleration. When it gets back to normal, there is a definite clunk. Do not get any warning lights. Has happened 3 time in less than 2 weeks. Is not safe to drive! It is back at the dealership. Something is wrong with the vehicle. Have a video

5/29/2025

In 2 instances power steering doesn’t work and brakes go to the floor (it will stop, but very slowly). I believe pretty much every error code displays when this happens. Here’s some error codes: C165C87, C162387, C164286, C168787, U012300, C17024A, C174281. In addition, the back windshield cleaner sprays till it empties.

11/15/2023

The contact owns a 2022 Genesis GV80. The contact stated that on several occasions while driving at various speeds, and while parked, the vehicle stalled. The vehicle was steered to the side of the road and restarted. The vehicle was taken to a dealer where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 7,200.

11/16/2023

UNINTENDED ACCELERATION!! 2022 GENESIS GV80 2.5T Prestige model. 60 miles after I had the fuel pump replaced due to a recall on the fuel pump, car was totaled. It was complete luck that I or others WERE NOT KILLED. The vehicle was sitting still with engine running and all of a sudden just accelerated up to about 40+ mph. I had to steer into parked car to stop my vehicle. The gear shift would not go into neutral or reverse. entire experience took 6-8 seconds. Air bag saved me. The car had just come from the Genesis service center 60 miles prior to incident. Was in excellent condition with only 6190 on it. VERY SCARY..If I had been on the highway or going through an intersection people would have been killed, as car kept gaining speed. My insurance company has sent out an independent investigator to read data from the car-have not heard back yet. Police report was filed. NO warning light or any thing unusual prior to incident

7/24/2024

The contact owns a 2022 Genesis GV80. The contact stated that in November of 2023 while driving at 80 MPH with cruise control engaged and approaching another vehicle, the contact changed lanes and the vehicle automatically slowed down. The contact stated that while returning to the set speed, the warning lights except for the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer where the vehicle was diagnosed, and it was determined that the battery was not maintaining enough voltage for the ECU and that the battery needed to be replaced. The battery was not replaced because the dealer did not have the battery in stock. The contact was informed that he could go to any Genesis dealer, and the battery would be replaced if it was in stock. The contact drove the vehicle to Houston, TX in December of 2023 and the failure reoccurred with the check engine warning light and other unknown warning lights illuminated. The dealer, Genesis of Spring (20440 Interstate 45 N, Spring, TX 77373) informed the contact that the battery did not need to be replaced but the ECU needed to be replaced. The contact stated that the ECU was replaced. The contact stated that on [XXX], while his wife was driving and had stopped the vehicle in the driveway, without warning all the side air bags and seat air bags deployed. The seat air bags located in the front driver side and passenger seats as well as the seat air bags in the rear driver seat and passenger seat. The frontal driver’s side and passenger’s side air bags had not deploy. The contact stated that the air bags warning light was not illuminated before or after the failure. The Insurance provider was contacted and had the vehicle towed to a USAA repair facility. The vehicle was inspected by a Genesis engineer at the repair facility. The manufacturer sent an email stating that no assistance would be offered as the air bags had not deployed due to a manufacturing defect. A case was opened with the manufacturer. The vehicle was not repaired. T

8/12/2024

The electrical wiring harnesses affecting numerous safety systems (forward collision warning, automatic emergency braking, lane departure warning) have been chewed through by rodents. Upon further research it was determined that starting in 2016 Asian automotive manufacturers (Nissan, Toyota, Kia, Hyundai) began using soy-based insulation in their wiring harnesses as alternatives to petroleum-based insulation. Rodents (mice, squirrels, etc.) are attracted to the wiring harnesses. The resultant damage and safety concerns led customers to file several lawsuits against the manufacturers. It is not clear whether Hyundai stopped the use of these soy-based wiring harnesses after 2021. Genesis is a spin-off of Hyundai, leveraging common parts. It appears that these soy-based wiring harnesses are being used in some of the 2022 GV80 models. Genesis currently burdens its customers with the cost to troubleshoot and replace these harnesses. Given the previous lawsuits and the continue risks of using these wiring harnesses in key safety systems, it is recommended that Hyundai and Genesis issue manufacturer recalls to ensure these harnesses are replaced with materials that do not attract rodents. We first started experiencing intermittent failures in in the highway driving assist system. Then, forward collision warning and lane departure warning systems. These became more pronounced until we brought the vehicle into Pearson Genesis of Richmond on 06/28/2024. After troubleshooting and inspecting the automobile, the technician showed us pictures of where rodents had eaten through wiring harnesses (attached). The cost to repair this over two visits totaled $957.42. I contacted Genesis headquarters suggesting they investigate this further, given the lawsuits. They agreed to offset my cost by $672, but did not agree to address the underlying problem.

8/27/2024

The electrical wiring harnesses affecting numerous safety systems (forward collision warning, automatic emergency braking, lane departure warning) have been chewed through by rodents. Upon further research it was determined that starting in 2016 Asian automotive manufacturers (Nissan, Toyota, Kia, Hyundai) began using soy-based insulation in their wiring harnesses as alternatives to petroleum-based insulation. Rodents (mice, squirrels, etc.) are attracted to the wiring harnesses. The resultant damage and safety concerns led customers to file several lawsuits against the manufacturers. It is not clear whether Hyundai stopped the use of these soy-based wiring harnesses after 2021. Genesis is a spin-off of Hyundai, leveraging common parts. It appears that these soy-based wiring harnesses are being used in some of the 2022 GV80 models. Genesis currently burdens its customers with the cost to troubleshoot and replace these harnesses. Given the previous lawsuits and the continue risks of using these wiring harnesses in key safety systems, it is recommended that Hyundai and Genesis issue manufacturer recalls to ensure these harnesses are replaced with materials that do not attract rodents. We first started experiencing intermittent failures in in the highway driving assist system. Then, forward collision warning and lane departure warning systems. These became more pronounced until we brought the vehicle into Pearson Genesis of Richmond on 06/28/2024. After troubleshooting and inspecting the automobile, the technician showed us pictures of where rodents had eaten through wiring harnesses (attached). The cost to repair this over two visits totaled $957.42. I contacted Genesis headquarters suggesting they investigate this further, given the lawsuits. They agreed to offset my cost by $672, but did not agree to address the underlying problem.

8/27/2024

Driver's bottom seat is so uncomfortable and stiff that it is cutting off blood supply to my extremities after only few minutes of driving now. I have numb feeling in my feet and toes. I am worried that this will reduce my ability to brake (stop the car) correctly in case of emergency. It feels like sitting on two very uncomfortable metal bars that are penetrating into your [XXX] and cutting off your blood supply. Over time your entire body is exhausted requiring you move in your seat a lot, even when driving at highway speeds. Both of these are major safety concerns for me. Issue started on date of purchase and progressively got worse over time. Car was taken into dealer for assessment in Ogden, UT (my nearest service center) to be told verbally on the day of service that they found and made adjustment to massaging air bars since my seat has this option and that it should be better now. Due to not getting correct part for unrelated problem that was being fixed on the same day, dealer held onto my car for several days for repair. When car was delivered to me I was surprised by the comments they made on the paperwork that nothing wrong was found with the seat. Additionally the seat issue was not resolved with same problems as before. During my visit with the dealer and several communications with Genesis customer service team I tried to point out in different ways that other Genesis GV80 owners are complaining about this same issue on their Prestige models and that there are on-line forums and comments proving it. One of their customers was even told by Genesis customer service that they are aware of the problem but Genesis will do nothing to fix it. I was personally told that this is not a warrantable item, that it is basically a comfort issue and that they would not cover the replacement of the seat. I have proof of everything I have stated above: emails, links to other Genesis owner forums with the same problem, invoices from dealer etc. Please help me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR

12/11/2024

Drivers side headlights started collecting condensation,after 2 weeks the daytime running lights stopped working. When driving thru rain the headlights stopped working and the LED warning light came on.We can’t comfortably drive in the rain or after dark without safe lighting. The local Genesis dealer inspected the issue and the manufacturer has offered to cover 1/2 the cost of replacement. The vehicle is 3 years old and while over the mileage for warranty this is an issue which should be covered 100% as it is a safety issue. The LED headlights should have a longer lifespan.

6/16/2025