2023 Genesis G80 Owner Complaints

The contact owns a 2023 Genesis G80. The contact received notification of NHTSA Campaign Number: 24V282000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

4/30/2024

The contact owns a 2023 Genesis G80. The contact received a notification of NHTSA Campaign Number: 24V282000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

1/21/2025

My TWO WEEK OLD 2023 Genesis G80, which has less than 1000 miles on it, lost all motive power (i.e. power to the engine) after driving for approximately four hours. We were sitting in stop-and-go-traffic on the George Washington Bridge in New York, with the engine off (because of the vehicle's auto-off function). When the car ahead of us moved, I lifted my foot off the brake pedal, pressed the gas, and the engine immediately failed to respond, sputtered, and stopped. After about a minute, we were able to restart the engine and continue driving. We drove for another approximately 1.5 hours, including a short rest stop. Then, while traveling at highway speed of ~75 MPH in the left passing lane of Interstate 84, the engine again lost all motive power. When the accelerator was depressed, there was no response. I was able to (narrowly) safely maneuver (drift) my car into the breakdown lane, and when the car finally stopped, the engine stopped entirely (it had been sputtering while coasting). After a few minutes, I was again able to get the car re-started, and we were able to drive another five minutes, before the car again lost all power, forcing us to drift off the interstate into the breakdown lane, near the beginning of an off ramp. I saw that there was a Hyundai dealer approximately a mile off the ramp, and so tried to reach the dealership. The car lost all engine power multiple time, just trying to reach that dealership. In the parking lot, we were unable to even start the engine any time in the next three hours. Most concerning, after having the car towed to a Genesis dealer, the dealership reports that the car showed NO FAULTS OR ERRORS, and they are completely in the dark as to why the car lost all power, both while stopped, and at highway speeds, and failed over and over. The lack of any reported faults or errors is both baffling and extremely worrisome. The dealer "hopes" but is unsure, that replacing the GDI fuel pump will resolve the issue.

4/18/2023

The contact owns a 2023 Genesis G80. The contact stated that after a routine maintenance, the “Service Required” warning light illuminated. The vehicle was taken back to the local dealer who was unable to reset the warning light. The vehicle was diagnosed that the computer in the back of the radio needed to be replaced. The part was ordered but was defective. While driving the Navigation system, door locks, and radio became inoperable. The vehicle was taken back to the local dealer where the part was replaced. While driving, the battery discharged message was displayed. The vehicle was taken back to the dealer but was not diagnosed or repaired. The dealer provided a loaner vehicle. The manufacturer was contacted and opened a case. The failure mileage was approximately 8,000.

4/26/2023

The contact owns a 2023 Genesis G80. The contact stated that after a routine maintenance, the “Service Required” warning light illuminated. The vehicle was taken back to the local dealer who was unable to reset the warning light. The vehicle was diagnosed that the computer in the back of the radio needed to be replaced. The part was ordered but was defective. While driving the Navigation system, door locks, and radio became inoperable. The vehicle was taken back to the local dealer where the part was replaced. While driving, the battery discharged message was displayed. The vehicle was taken back to the dealer but was not diagnosed or repaired. The dealer provided a loaner vehicle. The manufacturer was contacted and opened a case. The failure mileage was approximately 8,000.

4/26/2023

For no reason whatsoever the front area of the sun roof has developed long cracks and I am concerned the entire sun roof may shatter above my head. No object hit or touched this sunroof at anytime

10/2/2023

The contact owned a 2023 Genesis G80. The contact stated that a 2001 Ford F-350, pulling a tow trailer, ran a red light while traveling at approximately 50 MPH and crashed into her vehicle. The air bags did not deploy. The contact sustained injuries to her left side, arm, neck, and back, and medical attention was provided. A police report was filed. There was no reported fire. The vehicle was towed to an auto recovery site. The contact called an unknown local dealer who referred her to the manufacturer. The manufacturer was contacted, and they opened a claim. The failure mileage was 22,750. The vehicle was deemed a total loss.

9/25/2025