2017 Genesis G80 Owner Complaints

THE CAR RANDOMLY DOES NOT TURN ON WHEN I PRESS THE START BUTTON. NOTHING HAPPENS. IT'S NOT THE KEY FOB EITHER BECAUSE ABSOLUTELY NOTHING WORKS IN THE CAR AT THAT POINT. I CAN'T OPEN THE TRUNK USING THE BUTTON INSIDE THE CAR, LOCK OR UNLOCK THE DOORS, NOTHING. THE CAR IS ESSENTIALLY A USELESS HUNK OF METAL. AFTER ABOUT 15-20 MINUTES THOUGH, THE CAR WILL JUST RANDOMLY TURN ON. I DON'T PRESS THE START BUTTON - IT'LL JUST TURN ON. THIS HAS HAPPENED ON 3 SEPARATE OCCASIONS SO FAR.

9/3/2019

WHILE DRIVING ON AN INCLINE TOWARD A STOP SIGN, THE VEHICLE TURNED OFF. WHILE MOVING FORWARD AS CARS PULLED OUT OF THE STOP SIGN THE CAR LURCHED (SIMILAR TO IF YOU WERE HIT FROM BEHIND) AND ALL SCREENS WENT DARK AND ALL ELECTRONICS WENT OFF. EVERYTHING CAME BACK ON WITHIN 1-2 SECONDS AND THE CAR PROCEEDED AS NORMAL.

9/3/2019

TL* THE CONTACT OWNS A 2017 GENESIS G80. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HESITATED TO ACCELERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE OCCURRED INTERMITTENTLY. MERIDEN HYUNDAI (318 S BROAD ST, MERIDEN, CT 06450, (203) 235-1669) DIAGNOSED THE VEHICLE, BUT DID NOT FIND A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.

4/26/2019

THE CAR RANDOMLY DOES NOT TURN ON WHEN I PRESS THE START BUTTON. NOTHING HAPPENS. IT'S NOT THE KEY FOB EITHER BECAUSE ABSOLUTELY NOTHING WORKS IN THE CAR AT THAT POINT. I CAN'T OPEN THE TRUNK USING THE BUTTON INSIDE THE CAR, LOCK OR UNLOCK THE DOORS, NOTHING. THE CAR IS ESSENTIALLY A USELESS HUNK OF METAL. AFTER ABOUT 15-20 MINUTES THOUGH, THE CAR WILL JUST RANDOMLY TURN ON. I DON'T PRESS THE START BUTTON - IT'LL JUST TURN ON. THIS HAS HAPPENED ON 3 SEPARATE OCCASIONS SO FAR.

9/3/2019

TL* THE CONTACT OWNS A 2017 GENESIS G80. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HESITATED TO ACCELERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE OCCURRED INTERMITTENTLY. MERIDEN HYUNDAI (318 S BROAD ST, MERIDEN, CT 06450, (203) 235-1669) DIAGNOSED THE VEHICLE, BUT DID NOT FIND A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.

4/26/2019

WHILE DRIVING ON AN INCLINE TOWARD A STOP SIGN, THE VEHICLE TURNED OFF. WHILE MOVING FORWARD AS CARS PULLED OUT OF THE STOP SIGN THE CAR LURCHED (SIMILAR TO IF YOU WERE HIT FROM BEHIND) AND ALL SCREENS WENT DARK AND ALL ELECTRONICS WENT OFF. EVERYTHING CAME BACK ON WITHIN 1-2 SECONDS AND THE CAR PROCEEDED AS NORMAL.

9/3/2019

HAVING PROBLEM WITH LED HEADLIGHTS. TURNING ORANGE. CAN'T SEE TO DRIVE

11/24/2020

I have a Genesis G-80 2017 There was a recall earlier this year and I took my car in for that repair about a month ago. As of 7/12/21, my car feels hot from the floor up. My air conditioner works fine When I park my car in the garage and close the door, it is so hot until I will leave the gavrage door open. The recall was for the ABS system to hae a fuse system replaced that could affect more than breaks (this is what I was told). Specifically, the car was at risk for catching on fire because of this fuse. My ABS caution light is on along with other warnings and because of the recall, I am having difficulty getting my car serviced. I called Genesis Corporate and he told me not to park the car in the garage and he asked if I needed numbers to other dealerships for repair. My concern is why sale something that you are not equipped to repair? I want it documented that this car was supposedly repaired, but clearly there is something else going on I am not sure what your agency's role is with recall, but this is a government agency so I am assuming that you guys have some checks and balances in place for safety. There is something else going on with these vehicles When my car catches on fire with me in it or while parked in the garage at the hospital where I work, I wan you to know. Thank You

7/23/2021

THE OWNER HAS HAD TWO BLOWOUTS IN ABOUT 6 WEEKS. HE GOT THE VEHICLE IN DECEMBER 2017. THIS IS JANUARY 25, 2018 THE CAR CAME WITH CONTINENTAL PROCONTACT 19" 245-45R/19" THE LOAD IS 98W. HIS 2017 G70 HAD ITS TIRES RECALLED. AND CHANGED. I FIND IT VERY SUSPICIOUS THAT ONE CAR HAD TWO BLOWOUTS. I LOVE MY HUSBAND AND I FEEL THAT THIS FACT HAS ENDANGERED HIS LIFE AND I AM ALERTING YOU TO A POTENTIAL SAFETY PROBLEM AND THIS WILL PERHAPS SAVE LIVES. I THINK THAT THE LOAD OF THE CAR IS TOO GREAT OR THE WHEEL BASE IS TOO LONG FOR THE TIRES, BUT I AM NOT AN EXPERT, I AM A WIFE

1/24/2018

BOUGHT CAR AS NEW MAY 2018. 1 BLOW OUT AND 4 WOUOD BE BLIWOUTS IF I DIDNT SEE BUBBLE IN TIRES PROBLEMS ARE WITH THE FRONT TIRES 33 PSI IS INCORRECT ON ROAD BALANCE MACHINE I PROVED TIRES ARE UNDER INFLATED. I MADE HYUNDAI AWARE I OWN THE CAR 10 WEEKS IT SAT AT 2 DEALERSHIPS A TOTAL OF 3 WEEKS BETWEEN ORDERING TIRES AND FIGHTING OVER WHO'S PAYING FOR IT. I ASKED MANY TIMES FOR A REGIONAL MGR TO LOOK AT THIS CAR. THEY ARE TOTALLY NEGLIGENT. NOBODY LOOKED AT AND NOBODY DROVE. WHAT THEY SAY IS TIRE MFG SAYS THAT 33 PSI IS BEST PERFORMANCE AND BEST GAS MILAGE. ITS GONNA TAKE A FATALITY FOR SOMEONE TO GET INVOLVED AND CHECK THESE CARS OUT AND I GET THE FACT THAT THERE LOW PROFILE TIRES WHICH MEANS NOTHING. I HAD A 2013 CADILLAC XTS FOR 30 MONTHS AND PUT 65K MILES ON THE CAR WITH NO PROBLEMS. I WAS A. ADDILAC CUSTOMER FOR 20 YEARS AND USED ROADSIDE ASSISTANCE ONCE. I HAVE THIS CAR 10 WEEKS USED ROADSIDE 3 TIMES. BOTTOM LINE ITS UNSAFE. FOR SURE THE TIRES ARE UNDER INFLATED ITS A FRONT HEAVY CAR AND PROBABLY THEY SHOULD BE USING A DIFFERENT TIRE IF ANYONE GETS INJURED OR WORSE I SENT HYUANDI PLENTY OF EMAILS AND RECORDED PHONE CONVERSATIONS THERE BEYOND NEGLIGENT TO NOT LOOK AT THIS CAR. AND THEY PROMISE A GENESIS SERVICE LOANER WHEN THE CAR IS IN THE SHOP. NONE OF THESE DEALERSHIPS HAVE THEM. THE GENESIS EXPERIENCE IS THE GENESIS INCONVENIENCE. I HAVE BIG TIME BUYERS REMORSE.

7/25/2018

TL* THE CONTACT OWNS A 2017 HYUNDAI GENESIS G80. WHILE DRIVING 55 MPH, THE CONTACT'S VEHICLE WAS INVOLVED IN A FRONT END COLLISION WITH ANOTHER VEHICLE. THE CONTACT INITIALLY DEPRESSED THE BRAKE PEDAL, BUT THE AUTOMATIC EMERGENCY BRAKING (AEB) FEATURE DID NOT ACTIVATE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE "CHECK AEB SYSTEM" WARNING INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 8,300. *TT *TR

2/27/2018

REGARDING NHTSA RECALL REPORT #21V-160 THERE SEEMS TO BE SOME CONFUSING INFORMATION REGARDING ACTION TO BE TAKEN BY THE VEHICLE OWNER. IN THE SECTION DESCRIPTION OF THE SAFETY RISK IT SAYS THAT THERE IS A RISK OF A FIRE WHEN THE VEHICLE IS "PARKED OR DRIVING". IN THE SECTION DESCRIPTION OF REMEDY IT STATES "CUSTOMERS CAN CONTINUE DRIVING THESE VEHICLES". IT SEEMS BASED ON THESE TWO STATEMENTS YOU'RE TAKING A CHANCE OF A VEHICLE FIRE IF YOU CONTINUE TO DRIVE. THE FIRST STATEMENT SAYS THE PROBLEM CAN OCCUR WHILE DRIVING AND THE SECOND SAYS YOU CAN STILL DRIVE THE VEHICLE. BASED ON INFORMATION FROM OTHER SOURCES QUOTING GENESIS THE INSTALLATION OF A PARTICULAR FUSE, LOCATED IN THE ABS MODULE WILL PREVENT THE CHANCE OF A FIRE. I'M ASSUMING THIS IS A TEMPORARY FIX SINCE GENESIS IS STILL TRYING TO LOCATE THE EXACT CAUSE OF THE PROBLEM. CAN YOU ELABORATE ON EXACTLY WHAT FUSE SHOULD BE REPLACED. MY LOCAL DEALERSHIP AND GENESIS NATIONAL CUSTOMER SERVICE HAVE NO CLUE ABOUT THIS FUSE STOP-GAP MEASURE AND ARE REFUSING TO LOOK FURTHER INTO THE MATTER. AT THIS POINT, BASED ON THE INFORMATION IN THE NHTSA REPORT I AM AFRAID TO USE MY CAR. CAN YOU PLEASE CLARIFY WHETHER OR NOT I CAN SAFELY OPERATE MY VEHICLE? CURRENTLY IT IS SITTING IN MY DRIVEWAY AS I DON'T WANT TO TAKE A CHANCE TRANSPORTING MYSELF OR FAMILY. THANK YOU.

3/27/2021

TL* THE CONTACT OWNS A 2017 HYUNDAI GENESIS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THERE WAS AN ABNORMALLY LOUD NOISE FROM THE AREA OF THE SUN ROOF, THE SUN ROOF FRACTURED WITH GLASS EMITTING ON THE OUT SIDE AND INNER AREA OF THE VEHICLE WHEN THE FAILURE HAPPENED. THE VEHICLE WAS TO BE SCHEDULED FOR AN APPOINTMENT WITH (TIPTON HYUNDAI, 450 MORRISON RD, BROWNSVILLE, TX 78526, (956) 243-8810 ). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE TO DETERMINE THEIR RECOMMENDED SOLUTION TO REPLACE THE PART AND TO DETERMINE IF A DEALER COULD DIAGNOSE WHAT CAUSED THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 2,400.

6/26/2017

My trunk iced over and I accidentally hit the key fob to release the trunk. Next time I go to access the trunk, to my surprise, it does not open. I tried the key release, dash release, manual key unlock, and interior emergency trunk release - none worked. There was no way the to access the trunk. I had to wait a few weeks to take it to the dealer and I’m now sitting here waiting for the resolution. Either way, there is no time or circumstance I should not be able to access the trunk automated or manual; however, that is the design flaw case with this model Genesis.

3/14/2022

TERRIBLE BLIND SPOT RESULTING FROM SIDE MIRRORS AND ROOF PILLARS WHEN TURNING RIGHT OR LEFT. WORSE ON RIGHT TURNS. CAN'T SEE PEDESTRIANS. THE MIRROR AND ROOF PILLAR CREATES A 24 INCH WIDE BLIND SPOT. MAKING IT WORSE IS THE FACT THAT THE POWER SEAT DOESN'T GO HIGH ENOUGH FOR ME TO SEE OVER MIRRORS( I AM 5'8"). NO ACCIDENT, ONLY CLOSE CALLS AND SURPRISES.

5/14/2019

WHILE DRIVING AT 75 MPH ON INTERSTATE HWY, OUR SUNROOF SPONTANEOUSLY EXPLODED. SR WAS CLOSED AND NO OBJECTS WERE SEEN OR FELT HITTING THE ROOF. NO CARS OR TRUCKS IMMEDIATELY IN FRONT OF OUR CAR. TEMP WAS ABOUT 65 F. HEADLINER WAS CLOSED SO MINIMAL GLASS ENTERED THE CABIN. NO INJURIES, NO OTHER CARS INVOLVED. CAR IS 27 MONTHS OLD WITH ABOUT 25K MILES. NO MAJOR PAST REPAIRS OR ACCIDENTS TO THE CAR IN THE PAST.

12/1/2019

TL* THE CONTACT OWNS A 2017 GENESIS G80. WHILE DRIVING VARIOUS SPEEDS AND MAKING LEFT TURNS, THE STEERING WHEEL WOULD NOT RETURN TO ITS NORMAL POSITION. THE CONTACT INDICATED THAT THE FAILURE ONLY OCCURRED WHILE MAKING LEFT TURNS AND WOULD RETURN TO THE STRAIGHT POSITION AFTER MAKING RIGHT TURNS. THE VEHICLE WAS TAKEN TO TWIN CITY HYUNDAI (3121 3024 ALCOA HWY, ALCOA, TN, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.

9/25/2019

When steering car to left 2 or 3 times some days it sticks and I have to yank it back. Obvious safety hazard and I see where other owners on car blogs/sites have experienced the same dangerous situation. Sounds like on chat rooms dealers and mfg. acting like they've never heard of such a thing. Time for a recall? I'm taking to dealer this coming Wednesday. They have a bulletin out I just saw on your website number 20-st-004hg which may be the fix. Isn't this a possible life threatening situation?Shouldn't this be a recall?

7/24/2021

TL* THE CONTACT OWNS A 2017 GENESIS G80. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V160000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MYRTLE BEACH HYUNDAI (1887 HWY 501, MYRTLE BEACH, SC 29577, (843) 626-3657) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

4/9/2021

The contact owns a 2017 Genesis G80. The contact received an email from Carfax of NHTSA Campaign Number: 21V160000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

6/1/2021

TL* THE CONTACT OWNS A 2017 HYUNDAI GENESIS G80. WHEN THE CONTACT STARTED THE VEHICLE, THE SIDE VIEW MIRRORS DID NOT RETRACT. THE VEHICLE WAS TAKEN TO HUFFINES HYUNDAI IN MCKINNEY (LOCATED AT 1301 N CENTRAL EXPY MCKINNEY, TX 75070 844 339 2699) WHO STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO HUFFINES HYUNDAI PLANO (LOCATED AT 909 COIT RD PLANO TX 75075 972 468 0458) AND PROVIDED CASE NUMBER: 10099772. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS PROVIDED A LOANER VEHICLE. THE FAILURE MILEAGE WAS 7,800.

7/10/2017

TL* THE CONTACT OWNS A 2017 HYUNDAI GENESIS G80. WHILE DRIVING 55 MPH, THE CONTACT'S VEHICLE WAS INVOLVED IN A FRONT END COLLISION WITH ANOTHER VEHICLE. THE CONTACT INITIALLY DEPRESSED THE BRAKE PEDAL, BUT THE AUTOMATIC EMERGENCY BRAKING (AEB) FEATURE DID NOT ACTIVATE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE "CHECK AEB SYSTEM" WARNING INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 8,300. *TT *TR

2/27/2018

TL* THE CONTACT OWNS A 2017 HYUNDAI GENESIS G80. THE CONTACT STATED THAT THE HEADLIGHTS WERE TURNED TOWARDS THE GROUND WHICH MADE IT DIFFICULT TO DRIVE AT NIGHT. THE CONTACT COULD NOT SEE THE ROAD OR OBJECTS AHEAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MCCAFFERTY HYUNDAI SALES INC. (1106 E LINCOLN HWY, LANGHORNE, PA 19047, (888) 754-7841 3004), BUT NO FAILURE COULD BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.

7/23/2018

2017 GENESIS G80, ALL WHEEL DRIVE, 3.8 L ENGINE. CAR WAS BEING DRIVEN ON A 4 LANE EXPRESSWAY IN HEAVY, RUSH HOUR TRAFFIC USING ADVANCED CRUISE CONTROL SET NEAR SPEED LIMIT. G80 WAS IN THE LEFT LANE ATTEMPTING TO PASS A VEHICLE ON THE RIGHT. THERE WAS A VEHICLE AHEAD OF THE G80. DRIVER NOTICED ANOTHER VEHICLE COMING UP FAST FROM BEHIND UNTIL IT WAS VERY CLOSE TO THE REAR OF THE G80. WHEN DRIVER ATTEMPTED TO ACCELERATE AWAY FROM TAILGATING CAR, ENGINE REVVED, AND DID NOT ENGAGE. IT APPEARED DISCONNECTED FROM TRANSMISSION AS IF IN NEUTRAL. TACHOMETER NEEDLE SWUNG WILDLY. VEHICLE SLOWED SINCE IT WAS NOT ENGAGED, CREATING MORE RISK FROM TAILGATER. THE TACHOMETER BEHAVIOR AND GEAR NEUTRALITY PERSISTED FOR APPROXIMATELY FIVE SECONDS AND THEN ENGINE ENGAGED. TOOK CAR TO DEALER WHO WAS UNABLE TO REPLICATE BEHAVIOR OR DETECT SYSTEM ERRORS AFTER THREE DAYS OF WORK. DEALER REPORTED THAT MANUFACTURER'S ENGINEERS WERE UNABLE TO RECOMMEND ANYTHING. NO REPAIRS MADE.

11/24/2019

DRIVERS SEAT TRACK HAS PLAY IN SIDE TO SIDE OR FRONT TO BACK MOTION WHEN CORNERING. THIS HAS BEEN ACKNOWLEDGED BY MY LOCAL GENESIS SERVICE PROVIDER. HE SAID" WE TIGHTEN THE TRACKS, SO LET ME KNOW IF IT PERSISTS". (IN WARRANTY PERIOD ;36 MONTHS) IT CONTINUES TO BE AN ISSUE ON CORNERING AND BRAKING.

1/16/2020

The contact owns a 2017 Genesis G80. The contact stated while driving 65 mph, there was a loud sound coming from underneath the vehicle. The vehicle loses motive power and power steering functionality. The contact manually steered the vehicle over to the side of the road. The contact attempted to restart the vehicle however, there was no electrical power present. The vehicle was towed to the nearest town and was inspected by the tow truck driver. The contact was informed that the battery terminals were not properly connected. The tow truck driver reconnected the battery and restarted the vehicle. The contact took the vehicle to a local dealer where the mechanic replaced the passenger’s side inner fender liner. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 23,000.

5/25/2021

Both passenger side tires had to be replaced. The car has less than 9,000 miles. Front tire had a sidewall bubble. Rear tire had a sidewall tear with metal showing. Service men detected tire defect during routine oil chage. I do not recall any incidents that would have caused these defects. I'm a 66 year old woman and don't drive carelessly. These tires were damaged too easily and with too few miles on them. Can I apply for any replacement costs? P275/35/ZR19 and P275/40/ZR19 The vehicle was damaged and repaired on 10/8/2020. There was no tire damage at that ime.

8/12/2021

The contact owns a 2017 Genesis G80. The contact stated that while driving approximately 65-70 MPH, the moon roof was closed and shattered. There was no impact to the moon roof to cause the failure. The contact took the vehicle to the dealer and was informed that the moon roof needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 38,000.

7/20/2022

On May 9, 2023 @ 3pm. We were traveling at @60 mph when another vehicle pulled out in front of us. I hit brakes and swerved to miss the vehicle (which I did miss). I slid @ 350 feet, hit two divided highway medians/curbs and hit a concreted double legged (with at least 4 crossbars) stop sign with large solar panel and flashing lights. The front driver side of was crushed, the windshield and sunroof shattered as the solar panel and lights of the sign hit the car. The car was towed by the insurance company (Geico) and is awaiting their inspection. There was a police report/crash report created (Arkansas [XXX]) There were no warning lights or other indication of problems on the dashboard prior to the accident. The front passenger hit head on front and middle side beam and door glass. Has concussion. No airbags deployed and I don't think the automatic braking ever alerted or engaged. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

5/15/2023

On May 9, 2023 @ 3pm. We were traveling at @60 mph when another vehicle pulled out in front of us. I hit brakes and swerved to miss the vehicle (which I did miss). I slid @ 350 feet, hit two divided highway medians/curbs and hit a concreted double legged (with at least 4 crossbars) stop sign with large solar panel and flashing lights. The front driver side of was crushed, the windshield and sunroof shattered as the solar panel and lights of the sign hit the car. The car was towed by the insurance company (Geico) and is awaiting their inspection. There was a police report/crash report created (Arkansas [XXX]) There were no warning lights or other indication of problems on the dashboard prior to the accident. The front passenger hit head on front and middle side beam and door glass. Has concussion. No airbags deployed and I don't think the automatic braking ever alerted or engaged. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

5/15/2023

The contact owns a 2017 Genesis G80. The contact stated that upon attempting to enter the vehicle, he became aware that the driver's side rear passenger door failed to unlatch. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the door latch. The contact was informed that the door had to be forced opened to complete the repair. The vehicle was repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 51,000. The VIN was not available.

2/2/2024

The contact owns a 2017 Genesis G80. The contact stated that while the vehicle was parked for a while, the contact attempted to restart the vehicle, but the vehicle failed to start. The vehicle was towed to a dealer and the contact was informed that the starter had failed. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System); which stated that the starter relay kit needed to be replaced. The dealer diagnosed the vehicle and determined that the starter assembly had failed. The dealer was in contact with the manufacturer and confirmed that the manufacturer had denied assisting with the starter assembly repair. The vehicle had not been repaired. The manufacturer had been made aware of the failure. The failure mileage was unknown.

8/30/2024