2017 Dodge Journey Owner Complaints

TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE'S BLUETOOTH FAILED TO OPERATE CORRECTLY. UPON REACHING HIS DESTINATION, THE CONTACT PARKED, TURNED OFF, AND EXITED THE VEHICLE. UPON RETURNING TO THE VEHICLE SEVERAL HOURS LATER, IT FAILED TO START. THE CONTACT STATED THAT THE VEHICLE HAD TO BE RESTARTED USING BATTERY BOOSTER CABLES. THE CONTACT MENTIONED THAT THE FAILURE RECURRED THREE WEEKS LATER. THE VEHICLE WAS TAKEN TO STERLING HEIGHTS DODGE (40111 VAN DYKE AVE, STERLING HEIGHTS, MI 48313), BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT WAS INFORMED THAT THE DEALER WAS AWARE OF THE FAILURE, WHICH WAS DUE TO THE MANUFACTURER RECEIVING DEFECTIVE BATTERIES FROM CHINA. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THEY COULD NOT ASSIST BECAUSE THE DEALER COULD NOT DUPLICATE THE FAILURE. THE FAILURE MILEAGE WAS 4,000.

5/2/2018

SITTING OR DRIVING AC NOT COOLING SITTING OR DRIVING GAS LEVEL DRASTICALLY DROPPING TO ZERO THEN SPIKE MTE, TAKEN TO DEALERSHIP MULTIPLE TIMES AND NOT DUPLICATED. DROVE THIS MORNING AND MTE SPIKED AND ZEROED OUT AGAIN WHILE DRIVING. TRANSMISSION SHIFTING HARD AND GRINDING NOISES OVERALL ELECTRICAL ISSUES BASED ON DEALERSHIP EXPLANATION AND ISSUES COULD NOT BE DUPLICATED. CAR STILL EXPERIENCING ISSUES OF THE FOLLOWING EVEN AFTER UPDATE PER DEALERSHIP: TRANSMISSION FUEL ELECTRICAL AIR CONDITIONING ONGOING ISSUES, NO RESOUTION

5/25/2018

I WAS DRIVING WITH THE CRUISE CONTROL ON AND THE VEHICLE KEPT TRYING TO SPEED ITSELF BACK UP AND THE CAR KEPT SLOWING DOWN I NOTICED THE CAR WAS ON FIRE IN THE BACK OF THE CAR SO I PULLED OVER TURNED THE CAR OFF JUMPED OUT WALKED TO A SAFE DISTANCE CALLED THE POLICE WHILE ON THE PHONE WITH THEM THE CAR CATCHES FIRE AND BURNED DOWN. *TT *CN *TR

11/24/2017

DURING USE OF THE VEHICLE, WHETHER STATIONARY OR IN MOTION, THE "GAS CAP LIGHT" WILL COME ON FOLLOWED BY "CHECK ENGINE LIGHT". WHEN THIS HAPPENS THE CODE P0456 WILL CAUSE THE CAR TO ACT INDIFFERENT, IT IS STILL DRIVABLE, BUT CAN CAUSE OTHER COMPONENTS TO SHOW A FALSE READING. THIS ISSUE HAS HAPPENED 4 TIMES IN THE PAST 2 MONTHS, AND EVERY TIME WE GO TO THE DEALERSHIP THE CHECK ENGINE LIGHT WILL DISAPPEAR. WE HAVE CHECKED THE GAS CAP, AND THIS VEHICLE IS UNDER 17,000 MILES. THIS SEEMS TO BE A COMMON ISSUE WITH DODGE, JEEP, AND CHRYSLER VEHICLES, AND THIS SHOULD BE HANDLED BY THE MANUFACTURER. TREAT THIS KNOWN ISSUE AS A RECALL, AND IMPROVE UPON YOUR EVAPORATIVE EMISSION SYSTEM.

1/29/2018

TL* THE CONTACT OWNED A 2017 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 25 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. DURING THE CRASH, THE FRONT END OF THE VEHICLE SUSTAINED DAMAGE. THE AIR BAGS DID NOT DEPLOY. APPROXIMATELY TEN MINUTES AFTER THE CRASH, FLAMES WERE PRESENT UNDER THE REAR OF THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS DESTROYED AND TOWED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE LOCAL DEALER (DODGE CHRYSLER OF TITUSVILLE IN TITUSVILLE, FL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,500.

12/15/2017

HEAD ON COLLISION. AIR BAGS DID NOT DEPLOY. OWNER'S SPOUSE OF THE DODGE JOURNEY 2017 WAS DIAGNOSED WITH MOTOR VEHICLE COLLISION, INITIAL ENCOUNTER CONTUSION OF CHEST WALL, UNSPECIFIED LATERALITY, INITIAL ENCOUNTER. OWNER'S SPOUSE OF THE DODGE JOURNEY 2017 WAS TURNING LEFT INTO THEIR HOME DRIVEWAY AS ONCOMING VEHICLE HIT THE OWNER'S DODGE JOURNEY 2017.

1/17/2018

TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE GEAR SHIFTER WAS EASILY MOVING INDEPENDENTLY. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000. THE VIN WAS NOT PROVIDED.

10/2/2017

I NOTICED A VIBRATION/HESITATION AROUND 40MPH AND TOOK MY CAR TO THE LOCAL PISCHKE SHOP AND THEY PERFORMED A REPROGRAMMING OF THE POWERTRAIN CONTROL MODULE TO THE LATEST SOFTWARE. UNFORTUNATELY THAT REPROGRAMMING DID NOT FIX THE PROBLEM AND I WAS TOLD TO REACH OUT TO CHRYSLER DIRECTLY. *TT *TR

2/14/2018

I WAS DRIVING WITH THE CRUISE CONTROL ON AND THE VEHICLE KEPT TRYING TO SPEED ITSELF BACK UP AND THE CAR KEPT SLOWING DOWN I NOTICED THE CAR WAS ON FIRE IN THE BACK OF THE CAR SO I PULLED OVER TURNED THE CAR OFF JUMPED OUT WALKED TO A SAFE DISTANCE CALLED THE POLICE WHILE ON THE PHONE WITH THEM THE CAR CATCHES FIRE AND BURNED DOWN. *TT *CN *TR

11/24/2017

SITTING OR DRIVING AC NOT COOLING SITTING OR DRIVING GAS LEVEL DRASTICALLY DROPPING TO ZERO THEN SPIKE MTE, TAKEN TO DEALERSHIP MULTIPLE TIMES AND NOT DUPLICATED. DROVE THIS MORNING AND MTE SPIKED AND ZEROED OUT AGAIN WHILE DRIVING. TRANSMISSION SHIFTING HARD AND GRINDING NOISES OVERALL ELECTRICAL ISSUES BASED ON DEALERSHIP EXPLANATION AND ISSUES COULD NOT BE DUPLICATED. CAR STILL EXPERIENCING ISSUES OF THE FOLLOWING EVEN AFTER UPDATE PER DEALERSHIP: TRANSMISSION FUEL ELECTRICAL AIR CONDITIONING ONGOING ISSUES, NO RESOUTION

5/25/2018

TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THERE WAS A DELAY WHEN THE PUSH TO STAR FUNCTION WAS USED. ALSO, THERE WAS AN ISSUE WITH THE BRAKES WHEN THE BRAKE PEDAL WAS DEPRESSED, AND THE CRUISE CONTROL FAILED TO FUNCTION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE DEALER (GOLDY CHRYSLER DODGE JEEP RAM, 187 KINETIC DR., HUNTINGTON, WV 25701) STATED THAT THEY WOULD SCHEDULE AN APPOINTMENT FOR THE RECALL REPAIR ON JUNE 27, 2018. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

6/13/2018

WE PURCHASED A LEASE 2017 DODGE JOURNEY GT ON 1/10/2018. I CURRENTLY HAVE APPROX. 4300 MILES ON IT. WE HAD THE CRUISE CONTROL RECALL TAKEN CARE OF, AT A DEALERSHIP ON JUNE 11, 2018. THE FIRST TIME I USED THE CRUISE CONTROL AFTER GETTING THE RECALL DONE, I WAS GOING 72MPH ON MY WAY TO WORK AND MY ENTIRE CAR SHUT DOWN. NO STEERING, NO BRAKES, NO RADIO, THE INTERIOR LIGHTS ON THE DASH WERE ON, BUT NOTHING ELSE. I WAS ABLE TO MAKE IT TO THE SIDE OF THE ROAD, THE CAR WOULDN'T DO ANYTHING FOR APPROX. 2-3 MIN, AFTER THAT AMOUNT OF TIME, I WAS ABLE TO GET IT STARTED AGAIN, BUT DID NOT DRIVE IT. I CALLED MY HUSBAND TO BRING ME HIS VEHICLE SO I COULD GO TO WORK. HE DROVE IT HOME AND SAID THERE WERE NO ISSUES, BUT HE DIDN'T USE THE CRUISE. ON JUNE 18, 2018, THE DAY AFTER IT HAPPENED. I TOOK THE CAR BACK TO THE DEALERSHIP, THEY HAD MY CAR FOR 6 HRS, DROVE 27 MILES AND FOUND NOTHING. ON JULY 5,2018 I WAS ON MY WAY HOME FROM WORK AT APPROX 11PM, I WAS DRIVING ON OUR LOCAL TURNPIKE AND HAD THE CRUISE CONTROL SET AT 72. THE VEHICLE WOULD NOT KEEP SPEED, IT KEPT GOING DOWN TO 65MPH THEN WOULD REV 6-7RPM AND GET BACK UP TO 72. ONCE I TURNED THE CRUISE CONTROL OFF, THE VEHICLE KEPT TRYING TO SPEED UP ON ITS OWN. I WAS ABLE TO KEEP IT FROM SPEEDING UP BY APPLYING THE BRAKE AS I WAS DRIVING. I AM NOT COMFORTABLE DRIVING THIS VEHICLE SO, WE TRY AND USE OUR OTHER VEHICLE AS MUCH AS POSSIBLE BUT, WE BOTH WORK 50-56HRS A WEEK. THIS VEHICLE IS AND HAS A SAFETY ISSUE THE ISSUES WITH THIS CAR HAS NOTHING TO DO WITH MY DRIVING, THE HEAT, THE COLD OR ANYTHING, THIS IS A MAJOR SAFETY ISSUE WITH THE VEHICLE.

7/7/2018

TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THERE WAS A DELAY WHEN THE PUSH TO STAR FUNCTION WAS USED. ALSO, THERE WAS AN ISSUE WITH THE BRAKES WHEN THE BRAKE PEDAL WAS DEPRESSED, AND THE CRUISE CONTROL FAILED TO FUNCTION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE DEALER (GOLDY CHRYSLER DODGE JEEP RAM, 187 KINETIC DR., HUNTINGTON, WV 25701) STATED THAT THEY WOULD SCHEDULE AN APPOINTMENT FOR THE RECALL REPAIR ON JUNE 27, 2018. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

6/13/2018

WE WERE DRIVING DOWN A 55 MILE PER HOUR HIGHWAY AND GETTING READY TO MAKE A RIGHT HAND TURN ONTO A NARROW BRIDGE. WE SLOW DOWN BEFORE MAKING THE TURN AND AS WE PROCEEDED THE CAR SHUT DOWN LOSING CONTROL OF BRAKES AND POWER STEERING. WE WERE ABLE TO PULL WHEEL ENOUGH FROM GOING OFF THE BRIDGE. WE WERE ABLE TO START IT RIGHT BACKUP AFTER WE GOT CONTROL AND CAME TO A STOP, BUT IT WAS ONE OF THE MOST SCARY EXPERIENCES EVER WITH A VEHICLE. IMMEDIATELY MADE APPT TO HAVE IT LOOKED AT BY DEALERSHIP AND THEY COULD NOT FIND ANYTHING TO HELP US. THEY STATED THAT DODGE IS AWARE THAT THERE IS AN ISSUE WITH THE CAR SHUTTING DOWN ON A TURN IN TEMPERATURES ABOVE 105. THAT DAY THE HEIGHT WAS ONLY 99.WE DID HAVE THE NEWEST UPDATED SOFTWARE WHEN THIS OCCURRED. I HAVE CONTACTED DODGE DIRECTLY AND WAS TOLD THAT THERE IS NOTHING FURTHER THEY CAN DO SO NEXT TIME IT HAPPENS TO PRETTY MUCH CALL THEM AND SET UP APPT. WITH DEALER. I AM SO IRRITATED WITH THE WHOLE SITUATION THAT NOW WE JUST HAVE TO HOPE WE DON'T WRECK IT NEXT TIME IT HAPPENS. WE TRY NOT TO DRIVE IT AT ALL AS WE HAVE 3 SMALL CHILDREN. REALLY HOPE DODGE FIGURES SOMETHING OUT BEFORE IT'S TOO LATE!

7/25/2018

TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY BETWEEN 62-74 MPH, THE VEHICLE SHOOK AND A LOUD NOISE WAS HEARD UNDERNEATH THE VEHICLE. ALSO, WHILE DRIVING, THE VEHICLE'S REAR END TENDED TO SWAY TOWARDS THE RIGHT. THE CONTACT STATED THAT THE VEHICLE'S DRIVER'S SEAT FAILED TO LOCK IN THE DESIRED POSITION. THE CONTACT TOOK THE VEHICLE TO DIRECT CHRYSLER DODGE (LOCATED AT 495 W LEE HWY, WYTHEVILLE, VA 24382, 276-521-2620) WHERE A FRONT AND REAR WHEEL ALIGNMENT WAS PERFORMED. THE DEALER ALSO REPLACED THE DRIVER'S SEAT AND LATCH, STRUTS, AND SWAY BAR. THE CONTACT STATED THAT THE NOISE FROM UNDERNEATH THE VEHICLE REMAINED, THE SHAKING PERSISTED, AND THE SEAT STILL FAILED TO LOCK IN PLACE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. THE VIN WAS UNAVAILABLE.

9/20/2019

WE WERE DRIVING MY CAR LAST NIGHT AND ALL OF A SUDDEN THERE WAS A BIG POP SOUND AND MY HUSBAND GOT HIT IN THE BACK OF THE HEAD WITH THE HEADREST. I GUESS WHAT HAD HAPPENED WAS THE HEADREST DEPLOYED OUT OF THE BLUE FOR NO REASON.

1/8/2020

WE WERE DRIVING DOWN A 55 MILE PER HOUR HIGHWAY AND GETTING READY TO MAKE A RIGHT HAND TURN ONTO A NARROW BRIDGE. WE SLOW DOWN BEFORE MAKING THE TURN AND AS WE PROCEEDED THE CAR SHUT DOWN LOSING CONTROL OF BRAKES AND POWER STEERING. WE WERE ABLE TO PULL WHEEL ENOUGH FROM GOING OFF THE BRIDGE. WE WERE ABLE TO START IT RIGHT BACKUP AFTER WE GOT CONTROL AND CAME TO A STOP, BUT IT WAS ONE OF THE MOST SCARY EXPERIENCES EVER WITH A VEHICLE. IMMEDIATELY MADE APPT TO HAVE IT LOOKED AT BY DEALERSHIP AND THEY COULD NOT FIND ANYTHING TO HELP US. THEY STATED THAT DODGE IS AWARE THAT THERE IS AN ISSUE WITH THE CAR SHUTTING DOWN ON A TURN IN TEMPERATURES ABOVE 105. THAT DAY THE HEIGHT WAS ONLY 99.WE DID HAVE THE NEWEST UPDATED SOFTWARE WHEN THIS OCCURRED. I HAVE CONTACTED DODGE DIRECTLY AND WAS TOLD THAT THERE IS NOTHING FURTHER THEY CAN DO SO NEXT TIME IT HAPPENS TO PRETTY MUCH CALL THEM AND SET UP APPT. WITH DEALER. I AM SO IRRITATED WITH THE WHOLE SITUATION THAT NOW WE JUST HAVE TO HOPE WE DON'T WRECK IT NEXT TIME IT HAPPENS. WE TRY NOT TO DRIVE IT AT ALL AS WE HAVE 3 SMALL CHILDREN. REALLY HOPE DODGE FIGURES SOMETHING OUT BEFORE IT'S TOO LATE!

7/25/2018

MY DODGE JOURNEY 2017 HAS A STEERING PROBLEM. I WAS DRIVING HOME FROM THE MARKET WHEN MY STEERING WHEEL STIFFED UP WHEN I WAS TRYING TO MAKE A LEFT. IT WAS VERY HARD TO MAKE A LEFT TURN AND THEN I TRY TO MAKE IT GO STRAIGHT AND IT WAS HARD TO EVEN IT OUT, AS WELL AS TRYING TO MAKE A RIGHT TURN.

8/29/2018

DURING USE OF THE VEHICLE, WHETHER STATIONARY OR IN MOTION, THE "GAS CAP LIGHT" WILL COME ON FOLLOWED BY "CHECK ENGINE LIGHT". WHEN THIS HAPPENS THE CODE P0456 WILL CAUSE THE CAR TO ACT INDIFFERENT, IT IS STILL DRIVABLE, BUT CAN CAUSE OTHER COMPONENTS TO SHOW A FALSE READING. THIS ISSUE HAS HAPPENED 4 TIMES IN THE PAST 2 MONTHS, AND EVERY TIME WE GO TO THE DEALERSHIP THE CHECK ENGINE LIGHT WILL DISAPPEAR. WE HAVE CHECKED THE GAS CAP, AND THIS VEHICLE IS UNDER 17,000 MILES. THIS SEEMS TO BE A COMMON ISSUE WITH DODGE, JEEP, AND CHRYSLER VEHICLES, AND THIS SHOULD BE HANDLED BY THE MANUFACTURER. TREAT THIS KNOWN ISSUE AS A RECALL, AND IMPROVE UPON YOUR EVAPORATIVE EMISSION SYSTEM.

1/29/2018

SITTING OR DRIVING AC NOT COOLING SITTING OR DRIVING GAS LEVEL DRASTICALLY DROPPING TO ZERO THEN SPIKE MTE, TAKEN TO DEALERSHIP MULTIPLE TIMES AND NOT DUPLICATED. DROVE THIS MORNING AND MTE SPIKED AND ZEROED OUT AGAIN WHILE DRIVING. TRANSMISSION SHIFTING HARD AND GRINDING NOISES OVERALL ELECTRICAL ISSUES BASED ON DEALERSHIP EXPLANATION AND ISSUES COULD NOT BE DUPLICATED. CAR STILL EXPERIENCING ISSUES OF THE FOLLOWING EVEN AFTER UPDATE PER DEALERSHIP: TRANSMISSION FUEL ELECTRICAL AIR CONDITIONING ONGOING ISSUES, NO RESOUTION

5/25/2018

NOTHING HAS HAPPENED YET REAR WINDOW WIPERS DON'T COMPLETELY GO ALL THE WAY CAUSING A BLINDSPOT WHEN YOU LOOK OUT IT. DRIVER CANNOT SEE PASSAGER SIDE IN REAR WINDOW.

1/25/2017

TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. UPON INSPECTION, THE CONTACT NOTICED THAT THE REAR WINDOW WAS SHATTERED AS IF THERE WAS FORCED ENTRY OR AN INDIVIDUAL HAD BROKEN THE GLASS. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 50.

11/28/2017

VEHICLE MAKES A TICKING NOISE WHILE PLAYING THE RADIO AND OR DRIVING ON THE FREEWAY AND GOING OVER 60 MPH. THERE IS ALSO LOUD BANGING NOISE ON THE DRIVER SIDE PASSENGER SEAT AS IF AIR OR SOMETHING IS HITTING THE VEHICLE. TIRED DON'T HOLD PRESSURE AND DRIVING AT TIMES SEEMS UNEVEN OR OFF TRACK AS WELL.

6/25/2018

I AM SHARING MY EXPERIENCE REGARDING BYERS KIA OF LEWIS CENTER AND SALESPERSON KYLE CAIN. FRIENDS, ON SATURDAY, MARCH 30, 2019 I PURCHASED AND FINANCED A VEHICLE THROUGH BYERS KIA ON COLUMBUS PIKE IN LEWIS CENTER, OHIO. THE VEHICLE WAS A 2017 DODGE JOURNEY GT WITH APPROXIMATELY 42,000 MILES. THE SALESPERSON WAS KYLE CAIN, AND HIS MANAGER AS I UNDERSTAND IT IS BOB POLLOCK. THE SATURDAY I TOOK POSSESSION OF THE VEHICLE IT WAS RAINING HEAVILY SO I WASN'T ABLE TO INSPECT THE ENTIRE VEHICLE AND DID NOT GET A CLOSE LOOK AT THE FRONT TIRE TREAD. I TRADED IN MY 2016 CHEVY CRUZE LT ALONG WITH BRINGING $4,500 TO THE TABLE. THE NEXT DAY, SUNDAY I WAS ABLE TO INSPECT THE VEHICLE MORE THOROUGHLY AND DISCOVERED THAT THE FRONT TIRES WERE BOTH UNSAFE AND UNSATISFACTORY. MONDAY MORNING, APRIL 1, 2019 I CONTACTED KYLE CAIN AND TOLD HIM

5/13/2019

IT HAS HAPPENED TO ME TWICE SINCE I GOT THE CAR THAT I WAS UNABLE TO BUCKLE UP. THE SEAT BELT WAS LOCKED AND I COULD NOT PULL IT SO THAT I COULD BUCKLE MYSELF ... KIND OF SCARY WHEN YOUR DRIVING WITHOUT A SEAT BELT. I TRIED OPENING THE DOOR CLOSING IT TURNING ON AND OFF THE CAR PUTTING IT IN PARK ETC IN DIFFERENT PATTERNS NOTHING WORKED ... I HAD NO CHOICE I HAD TO DRIVE TO PICK UP MY KIDS AFTER LEAVING WORK

7/12/2018

The middle row bench seat, middle seat seatbelt doesn’t function the way it should. It doesn’t lock when you fully extend it or be able to hold a person during an accident. This seat has hooks for a child restraint but can’t see how it will hold a child seat if the seat belt won’t lock in place during an accident. Took my vehicle to a dodge dealer in Michigan City, IN who informed me this is not a defect, it’s the way the vehicle was designed. I have serious concerns about this because that is the seat someone can go through the windshield.

3/21/2023

TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE'S BLUETOOTH FAILED TO OPERATE CORRECTLY. UPON REACHING HIS DESTINATION, THE CONTACT PARKED, TURNED OFF, AND EXITED THE VEHICLE. UPON RETURNING TO THE VEHICLE SEVERAL HOURS LATER, IT FAILED TO START. THE CONTACT STATED THAT THE VEHICLE HAD TO BE RESTARTED USING BATTERY BOOSTER CABLES. THE CONTACT MENTIONED THAT THE FAILURE RECURRED THREE WEEKS LATER. THE VEHICLE WAS TAKEN TO STERLING HEIGHTS DODGE (40111 VAN DYKE AVE, STERLING HEIGHTS, MI 48313), BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT WAS INFORMED THAT THE DEALER WAS AWARE OF THE FAILURE, WHICH WAS DUE TO THE MANUFACTURER RECEIVING DEFECTIVE BATTERIES FROM CHINA. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THEY COULD NOT ASSIST BECAUSE THE DEALER COULD NOT DUPLICATE THE FAILURE. THE FAILURE MILEAGE WAS 4,000.

5/2/2018

CRUSE CONTROL KEEP STICKING, AND MY AIR BAG LIGHT KEEP COMING ON, NOT SURE IF IT GOING TO EXPLORE.

4/10/2019

I WAS IN PARK WAITING FOR A SPOT TO OPEN UP IN A SCHOOL PARKING LOT, TOOK MY VEHICLE OUT OF PARK AND PROCEEDED TO PUT IN DRIVE AND MOVE 20 FEET OR SO TO THE PARKING SPOT, AS I WAS TURNING INTO THE SPOT I ENGAGED THE BRAKE TO COME TO A COMPLETE STOP BUT MY PEDAL DID NOT WORK, IT DID NOT SPRING BACK LIKE IT IS SUPPOSE TO AND MY VEHICLE DID NOT STOP AND A CONCRETE PARKING PILLAR STOPPED MY VEHICLE FOR ME. I THREW IT INTO PARK AND JUMPED OUT BECAUSE SMOKE WAS POURING FROM MY HOOD TO SEE THE DAMAGE AND WHEN I JUMPED BACK IN TO THE CAR TO SHUT IT OFF I REALIZED MY CAR WASN'T RUNNING AND ALL THE LIGHTS CAME ACROSS THE DASH. I RESTARTED THE CAR AND THE BRAKE PEDAL PUMPED LIKE NOTHING WAS WRONG. $6,000.00 WORTH OF DAMAGE LATER AND STILL BEING WORKED ON AND NO ANSWERS TO WHY MY BRAKES FAILED ME.

10/11/2018

TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY BETWEEN 62-74 MPH, THE VEHICLE SHOOK AND A LOUD NOISE WAS HEARD UNDERNEATH THE VEHICLE. ALSO, WHILE DRIVING, THE VEHICLE'S REAR END TENDED TO SWAY TOWARDS THE RIGHT. THE CONTACT STATED THAT THE VEHICLE'S DRIVER'S SEAT FAILED TO LOCK IN THE DESIRED POSITION. THE CONTACT TOOK THE VEHICLE TO DIRECT CHRYSLER DODGE (LOCATED AT 495 W LEE HWY, WYTHEVILLE, VA 24382, 276-521-2620) WHERE A FRONT AND REAR WHEEL ALIGNMENT WAS PERFORMED. THE DEALER ALSO REPLACED THE DRIVER'S SEAT AND LATCH, STRUTS, AND SWAY BAR. THE CONTACT STATED THAT THE NOISE FROM UNDERNEATH THE VEHICLE REMAINED, THE SHAKING PERSISTED, AND THE SEAT STILL FAILED TO LOCK IN PLACE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. THE VIN WAS UNAVAILABLE.

9/20/2019

THERE HAVE BEEN SEVERAL OCCASIONS WHERE MY HEADLIGHTS AND TAIL LIGHTS HAVE WENT OUT WHILE I WAS DRIVING AND I GOT PULLED OVER THE OTHER NIGHT FOR NO HEADLIGHTS OR TAIL LIGHTS FOR IT BEING A HAZARD. I WORK NIGHT SHIFTS AND I NEED MY HEADLIGHTS AND TAIL LIGHTS UNLESS I AM IN A DIMLY LIGHT AREA AND I DONT KNOW OF THEY ARE ON OR NOT AND I DONT GET NO WARNING OF WHEN THEY ARE OFF. THAT IS WHY IM FILING THIS COMPLAINT.

12/13/2019

The headlights have condensation inside them. I had them replaced in December of 2019 as were under warranty at the time. Two and a half years later, I noticed I’m having the same issue as before. There is condensation inside the headlights. The dealer told me I needed to contact their corporate office to see what can be done. I called Dodge Corporate office and was told they weren’t going to cover the replacement cost because the warranty expired. This is a safety issue and it appears Dodge won’t stand behind their product.

9/17/2022

VEHICLE MAKES A TICKING NOISE WHILE PLAYING THE RADIO AND OR DRIVING ON THE FREEWAY AND GOING OVER 60 MPH. THERE IS ALSO LOUD BANGING NOISE ON THE DRIVER SIDE PASSENGER SEAT AS IF AIR OR SOMETHING IS HITTING THE VEHICLE. TIRED DON'T HOLD PRESSURE AND DRIVING AT TIMES SEEMS UNEVEN OR OFF TRACK AS WELL.

6/25/2018

TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY BETWEEN 62-74 MPH, THE VEHICLE SHOOK AND A LOUD NOISE WAS HEARD UNDERNEATH THE VEHICLE. ALSO, WHILE DRIVING, THE VEHICLE'S REAR END TENDED TO SWAY TOWARDS THE RIGHT. THE CONTACT STATED THAT THE VEHICLE'S DRIVER'S SEAT FAILED TO LOCK IN THE DESIRED POSITION. THE CONTACT TOOK THE VEHICLE TO DIRECT CHRYSLER DODGE (LOCATED AT 495 W LEE HWY, WYTHEVILLE, VA 24382, 276-521-2620) WHERE A FRONT AND REAR WHEEL ALIGNMENT WAS PERFORMED. THE DEALER ALSO REPLACED THE DRIVER'S SEAT AND LATCH, STRUTS, AND SWAY BAR. THE CONTACT STATED THAT THE NOISE FROM UNDERNEATH THE VEHICLE REMAINED, THE SHAKING PERSISTED, AND THE SEAT STILL FAILED TO LOCK IN PLACE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. THE VIN WAS UNAVAILABLE.

9/20/2019

The contact owns a 2017 Dodge Journey. The contact stated while driving 65 MPH, the oil warning light illuminated, and the vehicle stalled. The vehicle was not drivable. The contact towed the vehicle to her residence the next day. The vehicle was then towed to a collision shop where the mechanic retrieved several fault codes. The vehicle was not repaired. The contact towed the vehicle to an independent mechanic and was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was towed back to her residence. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The contact also stated that the front passenger’s side headrest had deployed independently. The manufacturer had not been informed of the failure. The failure mileage was approximately 122,000.

10/14/2022

The contact owns a 2017 Dodge Journey. The contact stated that after entering the vehicle, she observed that the driver's side seat headrest had detached from the seat, potentially compromising safety in the event of a collision. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 74,000.

9/12/2023

THIS WAS A RENTAL CAR FROM AVIS. WHILE DRIVING AT APPROX 70MPH WITH THE CRUISE CONTROL ENGAGED, THE WINDSHIELD WIPERS CAME ON BY THEMSELVES, ALL DIAL INSTRUMENTS WENT TO ZERO AND ALL THE ELECTRONIC ALERTS (OIL, OVER HEAT, TIRE PRESSURE, ETC) ANNUNCIATED. THE THROTTLE REMAINED LOCKED AT THE CRUISE SETTING AND WOULD NOT DISENGAGE WITH ACTIVATION OF THE BRAKES OR CRUISE CONTROL BUTTON. I WAS ABLE TO OVER POWER THE ENGINE WITH THE BRAKES AND GET THE CAR TO THE SIDE OF THE ROAD. IT WAS STILL RUNNING AT AN ENGINE SPEED TO SUPPORT 70MPH AND FIGHTING THE BRAKES. THE PUSH TO START/STOP ENGINE CONTROL WOULD NOT WORK. I EVENTUALLY GOT THE CAR INTO JUST RAP AND THEN PARK. AT THIS TIME, IT WOULD NOT TURN OVER. A WEAKER PERSON WOULD MOST CERTAINLY BEEN INVOLVED IN A BAD ACCIDENT. I WAS CONCERNED THE CAR WOULD CATCH ON FIRE AS THE BRAKES SMOKED SIGNIFICANTLY. [XXX] [XXX]. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT *CN

3/2/2018

TL* THE CONTACT OWNS A 2017 DODGE JOURNEY EQUIPPED WITH KUMHO SOLUS KH16 TIRES, SIZE: P225/65R17. WHILE DRIVING 60 MPH, THE FRONT PASSENGER TIRE TURNED TO THE RIGHT. THE VEHICLE WAS TAKEN TO STEW HANSEN DODGE RAM CHRYSLER JEEP (LOCATED AT 12103 HICKMAN RD, URBANDALE, IA 50323, IN 46809, (877) 841-4585) WHERE IT WAS DIAGNOSED THAT THE TIRE BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 18T004000 (TIRES). THE TIRE AND VEHICLE FAILURE MILEAGE WAS 25,823.

5/16/2019

TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THE HORN WAS NOT AUDIBLE WHEN PRESSING THE CENTER OF THE STEERING WHEEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 3,000.

7/2/2019

TL* THE CONTACT OWNS A 2017 DODGE JOURNEY CROSSROAD. THE CONTACT STATED THAT WHILE APPROACHING AN INTERSECTION STOP SIGN AND MAKING A LEFT TURN THE CHECK ENGINE AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD SHIFTED THE VEHICLE TO PARK, TURNED THE VEHICLE OFF AND BACK ON AND THE VEHICLE PERFORMED AS INTENDED. THE VEHICLE WAS TAKEN TO THE DEALER WOODY FOLSOM CHRYSLER DODGE JEEP RAM 1859 GOLDEN ISLES W, BAXLEY, GA 31513, (888) 283-8230 WHERE IT WAS DIAGNOSED THAT THE TCM AND PCM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL) AS A POSSIBLE SOLUTION TO THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.

1/14/2020

TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THE SEAT BELT ON THE FRONT PASSENGER'S SIDE FAILED TO SECURELY LATCH. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER NAPLETON'S RIVER OAKS CHRYSLER DODGE JEEP RAM (17225 TORRENCE AVE, LANSING, IL 60438, (708) 782-4768) WHERE IT WAS DIAGNOSED WITH NEEDING THE SEAT BELT BUCKLE ASSEMBLY TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,000. THE CONSUMER STATED THE VEHICLE WAS REPAIRED.

1/29/2021

EGINE

3/21/2021

EGINE

3/21/2021

Buckle; harness:clip broken

9/6/2021

Buckle; harness:clip broken

9/6/2021

Buckle; harness:clip broken

9/6/2021

The contact's sister-in-law owns a 2017 Dodge Journey. The contact stated she smelled an abnormal gasoline odor inside the cabin of the vehicle. The contact opened the hood and became aware of gasoline bubbling up from the fuel line. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that the fuel line needed to be replaced. The vehicle had not been repaired. The mechanic researched and related the failure to NHTSA Campaign Number: 16V814000 (Fuel System, Gasoline). The manufacturer had not been informed of the failure. The failure mileage was 61,300.

10/7/2022

The contact owns a 2017 Dodge Journey. The contact stated that while driving at an undisclosed speed, the driveshaft detached from the rear axle. The vehicle was towed to the dealer; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 85,000.

2/28/2023

Abs system has moisture in there was a recall on. Couse the abs system to fail and is not working. I was driving in snow condition when it went fail the first time and almost lost control when applying the brakes. The problem has been reproduced and the car is at an independent repair shop. The abs trackion control light and check engine light where turned on.

5/1/2023

The contact owns a 2017 Dodge Journey. The contact stated that while the seat belt was in use, the seat belt and air bag warning lights were illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the seat belt sensors needed to be replaced; however, the vehicle could only be serviced by the dealer. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 135,000.

9/6/2023

The contact owns a 2017 Dodge Journey. The contact stated that while the seat belt was in use, the seat belt and air bag warning lights were illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the seat belt sensors needed to be replaced; however, the vehicle could only be serviced by the dealer. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 135,000.

9/6/2023