2016 Dodge Journey Owner Complaints

I HAD 2016 DODGE JOURNEY BOUGHT FROM SUPERSTITION DODGE IN MESA ARIZONA. THE ENGINE SHUTS OFF BY ITSELF WHILE BRAKING AND ONE TIME WHILE DRIVING. WHEN ENGINE SHUTS OFF THE CAR LOOSES POWER STEERING AND BRAKES. THIS COULD CAUSE FETAL ACCIDENT AND MAY BE DEATH. I CONTACTED DODGE TEMPE ARIZONA. I WENT TO THEM AFTER IT HAPPEN FIRST TIME AND THEY SAID NO ERROR CODE AND IT COULD BE A GLITCH!! THEN WHEN IT HAPPEN FOR SECOND AND THIRD TIME AND I WAS ABOUT TO MAKE AN ACCIDENT, I CONTACTED THEM AGAIN AND CONTACTED DODGE COMPANY. THEY OPEN A CASE # 29588743. AND TEMPE DODGE TOOK AGAIN FOR OVER A WEEK AND THEY WERE NOT ABLE TO FIND THE ROOT CAUSE. THEY WANT TO GIVE ME THE CAR BACK AND I AM AFRAID ABOUT MY FAMILY SAFETY AND PEOPLE AND CARS IN THE STREET. I CONTACTED DODGE AGAIN AND THE CASE MANAGER NAME IS [XXX] . SHE SAID THERE NOTHING SHE CAN DO AND SHE WANTS TO CLOSE THE CASE. THEY DO NOT CARE AND THEY WANT TO GIVE THE CAR BACK TO ME KNOWINGLY THAT THE CAR COULD HAVE AN ACCIDENT AGAIN IF THE ENGINE SHUTS OFF AND THE CAR FAIL TO BRAKE AND STEER. WHAT HAPPEN IS WHEN DRIVING, SOMETIMES "3 TIMES" WHEN BRAKE "2 TIMES" OR WHEN SLOWING WHILE RUNNING "1 TIME" THE ENGINE SHUTS OFF AND THE IGNITION BUTTON STILL SHOWS RUN AND AC IS STILL WORKING ON THE BATTERY. WHEN ENGINE SHUTS OFF NO BRAKES SO CAR KEEPS MOVING AND STEERING IS VERY HARD TO CONTROL BECAUSE OF LOSS OF POWER. IT IS LIFE THREATENING AND COULD CAUSE DEATH TO PEDESTRIANS AND OR PASSENGERS. PLEASE HELP, I DO NOT WANT MY FAMILY TO GET INJURED OR DIE AND I DO NOT WANT PEOPLE IN THE STREET TO GET INJURED OR DIE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

7/8/2016

VEHICLE STALLS RANDOMLY WHILE DECELLERATING, BRAKING, STOPPED OR DRIVING. ALL ELECTRICAL COMPONENTS REMAIN OPERATIONAL (A/C. RADIO, GAUGES, ETC.) BUT BRAKING AND STEERING BECOME DIFFICULT. YOU MUST COME TO A STOP, PARK AND RESTART THE VEHICLE. THIS HAS HAPPENED THREE TIMES NOW, TWICE TO MYSELF AND ONCE TO MY WIFE. TWO DEALERSHIPS HAVE FOUND NO ISSUE SO NOTHING CAN BE DONE. I AM AT THE END OF MY OPTIONS AND FEAR FOR THE SAFETY OF MY FAMILY. PLEASE ADVISE ME OF MY OPTIONS BEFORE ONE OF US IS HURT OR WORSE.

7/20/2016

TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHILE APPROACHING A STOP LIGHT ,THE STEERING COLUMN LOCKED WITHOUT WARNING. IN ADDITION, THE ACCELERATOR PEDAL WAS APPLIED AND FAILED TO ACCELERATE. THE CONTACT HAD TO TURN THE VEHICLE OFF TO RESET THE COMPUTER. THE DEALER TEST DROVE THE VEHICLE, BUT COULD NOT DUPLICATE THE FAILURE. THE DEALER CLEARED A CODE CONCERNING THE POWER TRAIN CONTROL MODULE AND PROVIDED NO REPAIR SOLUTION. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.

9/7/2016

THIS VEHICLE WAS SOLD TO ME BY CENTRAL FLORIDA CHRYSLER JEEP DODGE, 8675 COMMODITY CIRCLE, ORLANDO, FL 32819 WITH AN OPEN RECALL. I PURCHASED AND DROVE THIS VEHICLE HOME ON 8/20/2016. THIS CAR WAS A NEW VEHICLE AND SHOULD NOT HAVE BEEN SOLD WITH AN EXISTING RECALL. WHEN I CALLED TO EXPLAIN THE CAR HAD A RECALL, THEY WERE VERY RUDE AND TOLD ME THE RECALL WAS NEW AND THE PART TO CORRECT IT DID NOT EXIST AT THAT TIME.

10/7/2016

HEADLIGHTS FLICKER WHILE DRIVING. HAS BEEN TAKEN IN AT LEAST 3 TIMES DEALERSHIP NOT ABLE TO PINPOINT ISSUE. CAR HAD ALL LIGHTS COME ON IN DASH AND HEADLIGHTS STROBED, THEN CAR LOST ALL POWER WHILE DRIVING, WAS NOT ABLE TO TURN ON HAZARDS AS CAR HAD NO POWER, CAR TOWED TO DEALERSHIP. SCREEN IN CAR RESETS TIME AND ALL SETTINGS. HAS BEEN UPDATED REPEATEDLY AND CONTINUES TO DO SO.

2/27/2017

CAR HAS 20K MILES, WHILE DRIVING THE ABS AND TRACTION CONTROL LIGHTS CAME ON. DEALERSHIP DISCOVERED THAT, IN ADDITION TO THE ABS AND TRACTION CONTROL, THE AIRBAGS WERE NOT WORKING. THE DEALERSHIP INFORMED ME THAT WATER BOTTLES HAD ROLLED UNDER THE FRONT PASSENGER SEAT AND BROKEN THE WIRES FOR THE AIRBAGS. THIS IS A 8 SEAT FAMILY VEHICLE AND CAN BE ASSUMED THAT CHILDREN WOULD BE IN THE BACK SEAT, THEREFORE SPILLS AND/OR TRASH ARE LIKELY TO ROLE UNDER THE DRIVER AND FRONT PASSENGER SEATS, YET THE WIRES IN QUESTION OR THIN, FRAGILE, AND UNPROTECTED. FURTHERMORE, I HAVE NEVER RECEIVED ANY WARNING LIGHTS THAT THE AIRBAGS WERE NOT FUNCTIONING AND HAVE NO IDEA HOW LONG THE AIRBAGS HAVE NOT BEEN FUNCTIONING. DURING A GOOGLE SEARCH, I DISCOVERED THAT SEVERAL OLDER DODGE VEHICLES HAVE BEEN RECALLED FOR SIMILAR ISSUE, YET DODGE REFUSES TO ACKNOWLEDGE THE DESIGN FLAW. THE WIRES UNDER THE PASSENGER SEAT SUPPOSEDLY DO NOT AFFECT THE ABS AND TRACTION CONTROL, BUT I BELIEVE IT IS SUSPECT THAT THESE ISSUE OCCURRED AT THE SAME TIME (AND COMPLAINTS ON OTHER DODGE VEHICLES HAVE INDICATED THAT MOVEMENT OF THE SEATS DISLODGED THE WIRES AND TURNED OFF ABS AND AIRBAGS). THE DEALERSHIP WANTS 300 DOLLARS TO FIX THE WIRES, BUT OFFERS NO WAY OF PREVENTING THE PROBLEM FROM REOCCURRING. I HAVE ALSO FOUND THREE SAFETY RECALLS ON THIS MODEL THAT NEITHER DODGE OR THEIR SERVICES PROVIDERS HAVE NEVER INFORMED ME OF! I BELIEVE THIS MODEL NEEDS TO BE CLOSELY INSPECTED, AS IT ALREADY HAS THREE SAFETY RECALLS IN LESS THAN A YEAR (NOT INCLUDING THIS ISSUE). I DO NOT HAVE PICTURES, BUT THE DEALERSHIP DOES.

6/1/2017

WE WERE DRIVING THROUGH AN INTERSECTION AND THE BACK HATCH BACK OPENED EVEN THOUGH THE VEHICLE LOCKS WERE ENGAGED AND LOCKED SHUT. THE DOOR LOCKS WERE ENGAGED. THERE WAS NO WARNING LIGHT, NO AUDIBLE ALARM-NOT A WARNING OF ANY KIND. AT THAT POINT, WE HAD NOT IDEA THE HATCH BACK WAS OPENED, AND BECAUSE WE WERE ON A SLIGHT INCLINE, A GOLF CLUB FELL OUT OF THE GOLF BAG AND LANDED IN THE MIDDLE OF THE ONTERSECTION. WE REALIZED THE HATCH WAS OPENED AFTER WE PASSED THROUGH THE INTERSECTION ( SAQUARO AND SHEA IN FOUNTAIN HILLS , ARIZONA. MAJOR CONCERN AS THERE WAS NO WARNING OF THE INSTRUMENTATION OF ANY KIND, AND THIS WAS A RENTAL CAR. I BELIEVE IF WE HAD A FULL CARGO PAYLOAD, IT WOULD HAVE DISCHARGED FROM THE REAR CAUSING TRAFFIC IMPEDIMENT AND POSSIBLE CRASHES TO SAY NOTHING OF THE LOSS OF PROPERTY OR IF WE HAD A LIVE ANIMAL , THE LOSS OF THE ANIMAL.

3/1/2016

THE TRANSMISSION DOESN'T DOWNSHIFT CORRECTLY.

3/1/2017

I HAD 2016 DODGE JOURNEY BOUGHT FROM SUPERSTITION DODGE IN MESA ARIZONA. THE ENGINE SHUTS OFF BY ITSELF WHILE BRAKING AND ONE TIME WHILE DRIVING. WHEN ENGINE SHUTS OFF THE CAR LOOSES POWER STEERING AND BRAKES. THIS COULD CAUSE FETAL ACCIDENT AND MAY BE DEATH. I CONTACTED DODGE TEMPE ARIZONA. I WENT TO THEM AFTER IT HAPPEN FIRST TIME AND THEY SAID NO ERROR CODE AND IT COULD BE A GLITCH!! THEN WHEN IT HAPPEN FOR SECOND AND THIRD TIME AND I WAS ABOUT TO MAKE AN ACCIDENT, I CONTACTED THEM AGAIN AND CONTACTED DODGE COMPANY. THEY OPEN A CASE # 29588743. AND TEMPE DODGE TOOK AGAIN FOR OVER A WEEK AND THEY WERE NOT ABLE TO FIND THE ROOT CAUSE. THEY WANT TO GIVE ME THE CAR BACK AND I AM AFRAID ABOUT MY FAMILY SAFETY AND PEOPLE AND CARS IN THE STREET. I CONTACTED DODGE AGAIN AND THE CASE MANAGER NAME IS [XXX] . SHE SAID THERE NOTHING SHE CAN DO AND SHE WANTS TO CLOSE THE CASE. THEY DO NOT CARE AND THEY WANT TO GIVE THE CAR BACK TO ME KNOWINGLY THAT THE CAR COULD HAVE AN ACCIDENT AGAIN IF THE ENGINE SHUTS OFF AND THE CAR FAIL TO BRAKE AND STEER. WHAT HAPPEN IS WHEN DRIVING, SOMETIMES "3 TIMES" WHEN BRAKE "2 TIMES" OR WHEN SLOWING WHILE RUNNING "1 TIME" THE ENGINE SHUTS OFF AND THE IGNITION BUTTON STILL SHOWS RUN AND AC IS STILL WORKING ON THE BATTERY. WHEN ENGINE SHUTS OFF NO BRAKES SO CAR KEEPS MOVING AND STEERING IS VERY HARD TO CONTROL BECAUSE OF LOSS OF POWER. IT IS LIFE THREATENING AND COULD CAUSE DEATH TO PEDESTRIANS AND OR PASSENGERS. PLEASE HELP, I DO NOT WANT MY FAMILY TO GET INJURED OR DIE AND I DO NOT WANT PEOPLE IN THE STREET TO GET INJURED OR DIE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

7/8/2016

VEHICLE STALLS RANDOMLY WHILE DECELLERATING, BRAKING, STOPPED OR DRIVING. ALL ELECTRICAL COMPONENTS REMAIN OPERATIONAL (A/C. RADIO, GAUGES, ETC.) BUT BRAKING AND STEERING BECOME DIFFICULT. YOU MUST COME TO A STOP, PARK AND RESTART THE VEHICLE. THIS HAS HAPPENED THREE TIMES NOW, TWICE TO MYSELF AND ONCE TO MY WIFE. TWO DEALERSHIPS HAVE FOUND NO ISSUE SO NOTHING CAN BE DONE. I AM AT THE END OF MY OPTIONS AND FEAR FOR THE SAFETY OF MY FAMILY. PLEASE ADVISE ME OF MY OPTIONS BEFORE ONE OF US IS HURT OR WORSE.

7/20/2016

WHILE DRIVING MY 2016 DODGE JOURNEY 12MPH, THE CAR JERKED TO THE LEFT CAUSING ME TO HIT A CEMENT LIGHT POLE. I WAS IN A ROUNDABOUT TURNING TO BRING MY CHILD TO SCHOOL WHEN THIS HAPPENED. NO INJURIES.

5/16/2016

I HAD 2016 DODGE JOURNEY BOUGHT FROM SUPERSTITION DODGE IN MESA ARIZONA. THE ENGINE SHUTS OFF BY ITSELF WHILE BRAKING AND ONE TIME WHILE DRIVING. WHEN ENGINE SHUTS OFF THE CAR LOOSES POWER STEERING AND BRAKES. THIS COULD CAUSE FETAL ACCIDENT AND MAY BE DEATH. I CONTACTED DODGE TEMPE ARIZONA. I WENT TO THEM AFTER IT HAPPEN FIRST TIME AND THEY SAID NO ERROR CODE AND IT COULD BE A GLITCH!! THEN WHEN IT HAPPEN FOR SECOND AND THIRD TIME AND I WAS ABOUT TO MAKE AN ACCIDENT, I CONTACTED THEM AGAIN AND CONTACTED DODGE COMPANY. THEY OPEN A CASE # 29588743. AND TEMPE DODGE TOOK AGAIN FOR OVER A WEEK AND THEY WERE NOT ABLE TO FIND THE ROOT CAUSE. THEY WANT TO GIVE ME THE CAR BACK AND I AM AFRAID ABOUT MY FAMILY SAFETY AND PEOPLE AND CARS IN THE STREET. I CONTACTED DODGE AGAIN AND THE CASE MANAGER NAME IS [XXX] . SHE SAID THERE NOTHING SHE CAN DO AND SHE WANTS TO CLOSE THE CASE. THEY DO NOT CARE AND THEY WANT TO GIVE THE CAR BACK TO ME KNOWINGLY THAT THE CAR COULD HAVE AN ACCIDENT AGAIN IF THE ENGINE SHUTS OFF AND THE CAR FAIL TO BRAKE AND STEER. WHAT HAPPEN IS WHEN DRIVING, SOMETIMES "3 TIMES" WHEN BRAKE "2 TIMES" OR WHEN SLOWING WHILE RUNNING "1 TIME" THE ENGINE SHUTS OFF AND THE IGNITION BUTTON STILL SHOWS RUN AND AC IS STILL WORKING ON THE BATTERY. WHEN ENGINE SHUTS OFF NO BRAKES SO CAR KEEPS MOVING AND STEERING IS VERY HARD TO CONTROL BECAUSE OF LOSS OF POWER. IT IS LIFE THREATENING AND COULD CAUSE DEATH TO PEDESTRIANS AND OR PASSENGERS. PLEASE HELP, I DO NOT WANT MY FAMILY TO GET INJURED OR DIE AND I DO NOT WANT PEOPLE IN THE STREET TO GET INJURED OR DIE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

7/8/2016

THE VEHICLE WAS IN AN ACCIDENT ON NOVEMBER 26, 2015. THE STEERING WHEEL WAS SHAKING UNCONTROLLABLY. THIS HAS BEEN AN ISSUE SINCE PURCHASE. THE BRAKING WAS NOT ACCURATE. THE CAR WOULD LOSE STEERING FUNCTIONALITY ALONG WITH BRAKING CAPACITY AND HAS BECOME HAZARDOUS WHILE DRIVING. ON NOVEMBER, 26TH, 2015, AN ACCIDENT OCCURRED DUE TO THE MALFUNCTION OF THIS VEHICLE. AT THIS TIME, THE PARTS TO REPLACE THE MALFUNCTIONED PARTS WERE NOT AVAILABLE. I HAVE RECEIVED 2 RECALL NOTICES FOR MY BRAND NEW TRUCK. MY 2 YEAR OLD DAUGHTER AND I WERE INJURED IN THIS ACCIDENT. *TR

12/9/2016

WHILE DRIVING VEHICLE ON CITY STREET IT SHUT OFF, STEERING LOCKED UP AND HAD TO COAST TO A STOP. WHEN I TRIED TO RESTART THE VEHICLE IT SHOOK AND ACTED LIKE IT WAS TRYING TO TURN OVER FOR ABOUT 30 SECONDS THEN SHUT OFF. PUSH BUTTON START REMAINED ON RUN. TOOK VEHICLE TO DEALERSHIP FOR REPAIR AND WITHIN 10 MINUTES OF LEAVING DEALERSHIP AFTER REPAIR IT HAPPENED AGAIN THIS TIME ON THE HIGHWAY.

3/27/2018

MY VEHICLE RANDOMLY SHUTS OFF. LOSES ALL ENGINE POWER, POWER STEERING, ETC. HAS BEEN AT THE DEALER 3 DIFFERENT TIMES AND NO ONE CAN FIND THE PROBLEM. ONCE WE WERE STOPPED AT A LIGHT, 2 TIMES WE WERE PULLING OUT OF PARKING SPOTS, AND THIS LAST TIME MY VEHICLE WAS IN MOTION ON THE STREET AND THE ENGINE SHUT OFF.

5/10/2017

I WAS TURNING INTO A PARKING SPOT OUTSIDE OF MY WORK AND THE CAR REVVED AND JERKED FORWARD; I HAD TO SWERVE TO MISS AND PILLAR AND SLAM ON MY BRAKES BECAUSE IT JUMPED OVER A CURB AND ALMOST HIT A BUILDING! THE PARKING SPOT WAS A LITTLE UPWARD SO I DID HAVE TO HAVE MY FOOT ON THE GAS

6/5/2017

THE CAR STALLED OUT WITH NO WARNING ON THE HIGHWAY. LUCKILY I WAS GOING SLOW BECAUSE I WAS GOING ON AN OFF RAMP TO GET ONTO THE HIGHWAY. THE CAR SIEZED UP COMPLETELY I HAD NO CONTROL I BARELY WAS ABLE TO LIMP IT INTO A PARKING LOT. I WAS LUCKY. THE CAR RESTARTED WITH NO PROBLEMS AFTER THAT. I TOOK IT TO THE DEALER AND THEY SPENT 3 FULL DAYS DIAGNOSING THE PROBLEM. THEY FOUND NOTHING. I LOOKED ONLINE AND THERE ARE SIMILIAR COMPLAINTS ABOUT THIS VEHICLE. AND THE SAME THING IS SAID OVER AND OVER AGAIN.........NOTHING IS KNOWN ABOUT THE PROBLEM THUS NOTHING CAN BE DONE ABOUT THE PROBLEM. MEANWHILE I AM STUCK DRIVING A CAR THAT COULD AT ANY TIME DO THE SAME THING AGAIN. IT IS LIKE PLAYING RUSSIAN ROULETTE. I DO NOT WANT TO DRIVE THIS CAR AGAIN I DO NOT WANT THIS CAR ANYMORE.

8/18/2016

THE TRANSMISSION DOESN'T DOWNSHIFT CORRECTLY.

3/1/2017

CAR HAS 20K MILES, WHILE DRIVING THE ABS AND TRACTION CONTROL LIGHTS CAME ON. DEALERSHIP DISCOVERED THAT, IN ADDITION TO THE ABS AND TRACTION CONTROL, THE AIRBAGS WERE NOT WORKING. THE DEALERSHIP INFORMED ME THAT WATER BOTTLES HAD ROLLED UNDER THE FRONT PASSENGER SEAT AND BROKEN THE WIRES FOR THE AIRBAGS. THIS IS A 8 SEAT FAMILY VEHICLE AND CAN BE ASSUMED THAT CHILDREN WOULD BE IN THE BACK SEAT, THEREFORE SPILLS AND/OR TRASH ARE LIKELY TO ROLE UNDER THE DRIVER AND FRONT PASSENGER SEATS, YET THE WIRES IN QUESTION OR THIN, FRAGILE, AND UNPROTECTED. FURTHERMORE, I HAVE NEVER RECEIVED ANY WARNING LIGHTS THAT THE AIRBAGS WERE NOT FUNCTIONING AND HAVE NO IDEA HOW LONG THE AIRBAGS HAVE NOT BEEN FUNCTIONING. DURING A GOOGLE SEARCH, I DISCOVERED THAT SEVERAL OLDER DODGE VEHICLES HAVE BEEN RECALLED FOR SIMILAR ISSUE, YET DODGE REFUSES TO ACKNOWLEDGE THE DESIGN FLAW. THE WIRES UNDER THE PASSENGER SEAT SUPPOSEDLY DO NOT AFFECT THE ABS AND TRACTION CONTROL, BUT I BELIEVE IT IS SUSPECT THAT THESE ISSUE OCCURRED AT THE SAME TIME (AND COMPLAINTS ON OTHER DODGE VEHICLES HAVE INDICATED THAT MOVEMENT OF THE SEATS DISLODGED THE WIRES AND TURNED OFF ABS AND AIRBAGS). THE DEALERSHIP WANTS 300 DOLLARS TO FIX THE WIRES, BUT OFFERS NO WAY OF PREVENTING THE PROBLEM FROM REOCCURRING. I HAVE ALSO FOUND THREE SAFETY RECALLS ON THIS MODEL THAT NEITHER DODGE OR THEIR SERVICES PROVIDERS HAVE NEVER INFORMED ME OF! I BELIEVE THIS MODEL NEEDS TO BE CLOSELY INSPECTED, AS IT ALREADY HAS THREE SAFETY RECALLS IN LESS THAN A YEAR (NOT INCLUDING THIS ISSUE). I DO NOT HAVE PICTURES, BUT THE DEALERSHIP DOES.

6/1/2017

TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHILE ATTEMPTING TO PARK THE VEHICLE, IT ACCELERATED INDEPENDENTLY WHILE THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE VEHICLE DROVE OVER A CONCRETE BUMPER AND STRUCK A BUILDING. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A BODY SHOP (ALL MAGIC PAINT AND BODY) AND THE BODY DAMAGE WAS REPAIRED. THE VEHICLE WAS NOT DIAGNOSED BY THE DEALER. THE VEHICLE WAS NOT DEEMED DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,545. UPDATED 09/27/17*LJ *TR

8/15/2017

TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHILE DRIVING HIGH SPEEDS, THE HEADLIGHTS FLICKERED WITHOUT WARNING. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. WHILE ACCELERATING FROM A STOP SIGN, THE HEADLIGHTS FLICKERED AND THE VEHICLE FAILED TO MOVE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED WITH A FAULTY SEAL, AND THE TRANSMISSION WAS REBUILT. THE HEADLIGHT ISSUE CONTINUED TO OCCUR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 600.

2/16/2017

BRAKES STARTED TO SQUEAK AND GRIND. THE FRONT WAS REPLACED AFTER 3 VISITS TO THE DEALERSHIP. THE TRUCK IS DELAYED WHEN ACCELERATING AND SLIPS WHEN ACCELERATING IN DRIVE. THIS ISSUE HAS NOT BEEN FIXED FOR THE PROPULSION. THIS HAPPENS IN MOTION ON CITY STREETS AND HIGHWAY. THE LIGHTS FLICKER WHEN IN PARK.

6/6/2017

WHILE DRIVING MY 2016 DODGE JOURNEY 12MPH, THE CAR JERKED TO THE LEFT CAUSING ME TO HIT A CEMENT LIGHT POLE. I WAS IN A ROUNDABOUT TURNING TO BRING MY CHILD TO SCHOOL WHEN THIS HAPPENED. NO INJURIES.

5/16/2016

MY NEW CAR "JUMPS" WHEN IT HITS A BUMP GOING AROUND 40-60 MPH. IT FEELS LIKE IT LIFTS UP INTO THE AIR AND IT COMES DOWN IN ANOTHER PLACE, FAIRLY CLOSE BUT DIFFERENT.I SUSPECT THE FRAME IS WARPEDBECAUSE OF AN ACCIDENT BUT PERHAPS IT IS THE ALIGNMENT?

8/24/2017

MY SEAT BELT UNBUCKLES ITS SELF WHEN DRIVING. IT WILL NOT LATCH INTO THE BUCKLE PROPERLY.

2/24/2018

WHEN I'M TRYING TO PUT MY SEATBELT IN, IT DOESN'T ALWAYS CATCH. IT WILL SLIDE BACK OUT. THIS FIRST STARTED IN THE FIRST YEAR OF US BUYING. IT HAD 17 MILES ON IT WHEN I BOUGHT IT. IT CAME OUT WHILE DRIVING ONE TIME. *TT *TR

7/27/2018

AFTER BEING REAR ENDED AT A STOPPED POSITION AND PUSHED INTO ANOTHER STOPPED VEHICLE IN FRONT, THUS CAUSING A DOUBLE COLLISION, THE DRIVER SEAT HEADREST COMPLETELY EJECTED FROM DRIVER SEAT. DRIVER SEAT ADJUSTMENT BAR CAUSED DEEP TISSUE DAMAGE TO LEGS. THIRD ROW SEAT SPLIT AND SEPARATED SEAT SURFACE FROM BACK SUPPORT. INCIDENT TOOK PLACE AT A REDLIGHT FOR A LEFT-TURN LANE FROM THE HIGHWAY TO AN INTERSECTING ROAD. VEHICLE WAS STRUCK BY A MINIVAN STILL MAINTAINING FULL HIGHWAY SPEED OF AT LEAST 55 MPH. IMAGES ARE AVAILABLE UPON REQUEST.

8/27/2018

WHILE DRIVE THE HEADREST JUST DEPLOYED. THREW MY BOYFRIENDS HEAD FORWARDED. NO BUMPS OR ACCIDENTS IT JUST POP APART AND THREW HIM FORWARD.

5/18/2019

WHEN YOU DRIVE THE CAR ACCELERATE AND WHEN YOU BREAK THE CAR GOS SIDE BY SIDE AND THE BACK PASSENGER SIDE WHEEL MAKES A LOAD NOISE LIKE ITS LOSSE THIS HAPPEN AFTER THE FIRST RECALL

8/16/2018

I HAD A FLAT TIRE AND I WENT TO CHANGE THE FLAT FOR THE SPARE BUT I FOUND OUT THAT THE LUG NUT WRENCH THAT DODGE SUPPLIED WITH MY DODGE JOURNEY CROSSROAD WAS THE WRONG SIZE. I HAD TO THEN DRIVE THE VEHICLE OFF THE MAIN ROAD TO SAFETY CAUSING MORE DAMAGE TO THE RIM.

4/16/2019

INSIDE MIDDLE DOME LIGHT STAYS ON ON SOME OCCASIONS TURNS ITSELF ON EVEN AFTER CAR IS LOCKED. ANOTHER ISSUE THAT JUST STARTED WHILE DRIVING THE CAR OR PREARRANGED MUCH JUST BEING ON IS THE REAR WIPER COMES ON BY ITSELF AND STAYS RUNNIN TILL IT WANTS TO STOP AND WHEN IT DOSE TURN ITSELF OFF THE WIPER BLADE STAYS IN THE MIDDLE POSITION INSTEAD OF GOING DOWN ALL THE WAY.

1/11/2019

THE ISSUES STARTED AFTER THE RECALL FOR THE SPEED CONTROL COMPUTER FLASH WAS DONE, ABOUT 2 WEEKS AFTER I NOTICED THAT MY REAR WIPER WOULD ONLY TURN ON WHEN THE CAR WAS IN REVERSE. IF I WOULD PUT THE REAR WIPER SWITCH IN THE ON POSITION NOTHING WOULD HAPPEN. SO IN ORDER TO STOP THE REAR WIPER FROM MOVING WHILE IN REVERSE, I HAVE TO LEAVE THE SWITCH ON THE ON POSITION, MY REAR WIPER ALSO MOVES WHEN I UNLOCK MY CAR.. FOLLOWING THAT MY REVERSE LIGHTS DO NOT COME ON. THEN MY LEFT TAIL GATE LIGHT DOES NOT COME ON WHEN LIGHTS ARE TURNED ON BUT IT DOES COME ON WHEN I UNLOCKED THE CAR. WHEN I OPEN THE REAR HATCH DOOR NONE OF THE INTERIOR LIGHTS TURN ON. SO I AM FORCED TO OPEN ANOTHER DOOR IF I WANT THE LIGHTS TO TURN ON. ALSO WHEN I GO TO REVERSE MY BACK UP CAMERA SCREEN GOES BLACK AND ALSO STARTS TO GLITCH. THIS HAPPENS OCCASIONALLY.

3/21/2019

WHEN I FIRST START THE VEHICLE IT MAKES A LOUD WHINE NOISE FOR ABOUT 2 TO 5 MIN. THEN SEEMS TO GO AWAY. IF THE VEHICLE SITS FOR 3 TO 4 HOURS IT WILL DO THE SAME NOISE AGAIN. DEALER TOLD ME THAT ALL THE SIX CYLINDERS MAKE THAT NOISE AND IT'S NORMAL. HAVE NEVER OWNED A VEHICLE THAT MAKES A WHINE NOISE WHERE SOMETHING WASN'T WRONG ESPECIALLY AT AROUND 6000 MILES ON THE VEHICLE. THE VEHICLE WAS STATIONARY WHEN IT HAPPENS BUT IF YOU DRIVE OFF RIGHT AWAY THE NOISE CONTINUES AS YOU'RE DRIVING. *TR

12/29/2016

TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. THE CONTACT STATED THAT THERE WAS AN INTERNAL FAILURE AND THE RADIO SHORTED OUT. THE DEALER (LAWTON CHRYSLER JEEP DODGE RAM, 215 SE INTERSTATE DR, LAWTON, OK 73501, (580) 350-6000) DIAGNOSED THAT IT WAS DUE TO A HARDWARE FAILURE, BUT PROVIDED NO SOLUTION. THE DEALER ADVISED THE CONTACT TO NOTIFY SIRIUS XM. THE CONTACT NOTIFIED SIRIUS XM AND WAS INFORMED TO NOTIFY THE WARRANTY COMPANY TO SERVICE THE RADIO. THE RADIO FAILURE WAS NOT RESOLVED. THE VEHICLE WAS RECENTLY PURCHASED LESS THAN 30 DAYS AGO AND THE DEALER PROVIDED NO REASON AS TO WHY THEY HAD NOT COMPLETED THE RECALL REPAIR FOR NHTSA CAMPAIGN NUMBER: 16V907000 (ENGINE AND ENGINE COOLING) PRIOR TO SELLING THE VEHICLE. THE CONTACT WAS UNCERTAIN IF THERE WAS ALSO AN INTERNAL ELECTRICAL FAILURE WITH OTHER COMPONENTS BESIDES THE RADIO. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 17,300. PARTS DISTRIBUTION DISCONNECT.

8/29/2017

TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD ABNORMAL NOISES UNDERNEATH THE HOOD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSFER CASE NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 59,000.

3/14/2019

TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE SEAT BELT BUCKLE FAILED TO LOCK IN PLACE. THE VEHICLE WAS TAKEN TO GILLIS AUTO CENTER (LOCATED AT 180 W HULBERT RD, SHELTON, WA 98584, (360) 426-5585) WHERE IT WAS DIAGNOSED THAT THE SEAT BELT BUCKLE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 26,448.

5/7/2019

TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHILE OPERATING THE VEHICLE, THE ABS AND TRACTION CONTROL INDICATORS REMAINED ILLUMINATED. ALSO, THE CRUISE CONTROL STOPPED OPERATING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT PASSENGER SIDE WHEEL BEARING SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE SENSOR WAS REPLACED AND THE FAILURE WAS REMEDIED; HOWEVER, THE FAILURE RECURRED APPROXIMATELY ONE YEAR LATER. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000.

5/24/2019

TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHILE OPERATING THE VEHICLE, THE ABS AND TRACTION CONTROL INDICATORS REMAINED ILLUMINATED. ALSO, THE CRUISE CONTROL STOPPED OPERATING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT PASSENGER SIDE WHEEL BEARING SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE SENSOR WAS REPLACED AND THE FAILURE WAS REMEDIED; HOWEVER, THE FAILURE RECURRED APPROXIMATELY ONE YEAR LATER. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000.

5/24/2019